Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. Because of this, ransomware attacks are typically launched on weekends and late at night, when IT personnel are likely to take longer to recognize a penetration and are less able to mount a quick and coordinated defense. The more lateral movement ransomware can make inside a victim's network, the more time it takes to restore basic IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to take the time-critical first step in responding to a ransomware attack by containing the malware. Progent's online ransomware experts can assist organizations in the Grand Rapids area to identify and quarantine infected servers and endpoints and protect clean assets from being compromised.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Grand Rapids
Modern variants of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and infiltrate any accessible system restores. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make system restoration almost impossible and effectively throws the datacenter back to square one. Threat Actors, the hackers behind a ransomware assault, insist on a settlement payment in exchange for the decryptors required to recover scrambled files. Ransomware attacks also try to exfiltrate information and TAs demand an additional payment for not posting this data on the dark web. Even if you can rollback your system to an acceptable date in time, exfiltration can be a big problem depending on the sensitivity of the downloaded information.

The recovery process after a ransomware penetration involves several distinct stages, most of which can proceed concurrently if the recovery workgroup has a sufficient number of members with the necessary skill sets.

  • Quarantine: This urgent initial response involves blocking the sideways spread of ransomware across your IT system. The longer a ransomware assault is allowed to go unrestricted, the more complex and more expensive the recovery process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response engineers. Quarantine processes include cutting off infected endpoint devices from the network to block the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers bringing back the network to a basic acceptable level of capability with the least delay. This effort is typically the top priority for the targets of the ransomware assault, who often see it as an existential issue for their company. This activity also requires the widest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, productivity and mission-critical applications, network topology, and protected endpoint access management. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to coordinate the multi-faceted restoration process. Progent appreciates the importance of working rapidly, continuously, and in concert with a client's managers and IT staff to prioritize tasks and to get critical services back online as fast as possible.
  • Data recovery: The effort required to restore data damaged by a ransomware assault depends on the state of the systems, the number of files that are affected, and which restore techniques are required. Ransomware assaults can destroy pivotal databases which, if not properly closed, may have to be reconstructed from scratch. This can apply to DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other business-critical applications are powered by SQL Server. Some detective work could be required to locate undamaged data. For instance, undamaged Outlook Email Offline Folder Files may have survived on staff PCs and laptops that were not connected at the time of the attack. Progent's Altaro VM Backup consultants can help you to utilize immutability for cloud object storage, enabling tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including administrators or root users. This provides an extra level of protection and recoverability in case of a successful ransomware attack.
  • Setting up advanced antivirus/ransomware defense: Progent's Active Security Monitoring utilizes SentinelOne's machine learning technology to offer small and mid-sized businesses the benefits of the same anti-virus tools deployed by some of the world's largest corporations including Netflix, Visa, and Salesforce. By delivering real-time malware blocking, identification, containment, recovery and forensics in a single integrated platform, ProSight Active Security Monitoring lowers TCO, simplifies management, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the insurance provider, if there is one. Services include determining the type of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption tool; deciding on a settlement with the victim and the insurance carrier; establishing a settlement and timeline with the hacker; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; receiving, reviewing, and using the decryptor utility; debugging decryption problems; creating a clean environment; mapping and reconnecting datastores to reflect precisely their pre-attack condition; and reprovisioning computers and services.
  • Forensic analysis: This activity is aimed at uncovering the ransomware assault's storyline throughout the network from beginning to end. This history of the way a ransomware attack progressed through the network assists you to evaluate the impact and highlights vulnerabilities in policies or work habits that should be rectified to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensic analysis is typically given a top priority by the cyber insurance provider. Because forensics can be time consuming, it is critical that other key activities such as operational continuity are pursued in parallel. Progent has a large roster of information technology and data security experts with the knowledge and experience needed to perform activities for containment, business resumption, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has delivered online and onsite IT services across the U.S. for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have been awarded advanced certifications in core technologies including Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (See Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This broad array of expertise allows Progent to salvage and integrate the surviving parts of your information system following a ransomware attack and rebuild them quickly into an operational system. Progent has collaborated with leading insurance providers including Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Grand Rapids
For ransomware recovery consulting in the Grand Rapids area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent provides several essential types of Help Desk services including Microsoft and Cisco Call Center Outsourcing Services, Virtual Help Desk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts offers your clients convenient access to a reliable technical group with extensive experience providing phone support and online troubleshooting for networks based on Microsoft products. Progent's concentration is on giving the support Call Center a respected reputation as a key contributor to business productivity. Progent's goal is to resolve and not merely record problems.

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    Progent offers technical services for medium size companies with 100 to 250 network clients. The medium size business or work group has typically been an underserved segment of the market for IT consulting services. The overhead and service delivery practices of large third-party service firms make them too costly for the ordinary mid-size business or small medium business (SMB), which usually relies on a minimal IT budget with which to maintain an information system whose complexity and sophistication are frequently comparable to the information systems of far larger enterprises. Progent's support delivery model, which takes great advantage of remote support, virtual network technology and 24x7 server monitoring, dramatically lowers the network maintenance costs of an SMB while offering the small company with big-company support from certified, world-class experts knowledgeable in a wide range of small business technologies. If your medium size company or small business is looking for levels of network support appropriate by a mid-size office without paying enterprise costs, you need Progent.

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    Forefront Threat Management Gateway 2010 builds on the powerful security capabilities of Internet Security and Acceleration Server 2006 and provides a centrally administered Internet gateway that delivers a single-server platform for a variety of security features including an application and network layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, VPN control, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 includes advanced web security reporting features, allows customized reports generated by SQL Server, integrates with Active Directory to simplify authentication, and can be operated as a virtual machine to cut expenses and enhance recoverability. Progent's Microsoft-certified consultants can help you to plan and execute pilot and production implementations; integrate Microsoft Forefront TMG 2010 with Windows Server 2008, AD, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; install Forefront TMG 2010 to operate on a virtual server with Windows Hyper-V; and provide continuing support and troubleshooting. Progent's consultants can also assist your organization to upgrade economically to Forefront Threat Management Gateway 2010 from any version of ISA Server.

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    E-Mail Guard is Progent's economical antispam and virus defense service that gives small businesses world-class defense against spam, viruses, DHA attacks, and other forms of email-borne assaults on computer networks. E-Mail Guard is powered by Postini's perimeter management technology, a comprehensive library of web-managed anti-spam and anti-virus services that ward off email assaults before they can breech the network firewall. Perimeter Manager also allows administrators track and manage their email systems, irrespective of server vendor, hardware technology, or geographic location.

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    Progent can help your business to support System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, enhance security and compliance, and increase productivity by making sure that critical applications stay current, tracking product licenses, and reporting usage profiles to help you make smart buying choices. Once you are set to update your SCCM 2007 change management solution, Progent can help you to plan and implement an efficient move to System Center 2012 Configuration Manager.

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