Progent's Ransomware Negotiation Consulting in Grand Rapids
Ransomware Defense ExpertsProgent is experienced in negotiating ransomware settlements with threat actors. Negotiating an acceptable settlement is a complicated exercise that calls for a mix of field experience, IT knowledge and business savvy. It also demands close co-operation with the ransomware victim's IT staff and the cyber insurance carrier, if any. Because the top goal of the ransomware target is fast recovery, it is critical to deploy response teams that operate effectively, in parallel, and in close communication. Progent has the breadth of IT skills and the deep bench of experts to supplement your IT support team and restore your network environment rapidly and economically.

Support provided by Progent's ransomware settlement team include:

  • Determining the kind of ransomware used in the assault
  • identifying and contacting the hacker persona
  • Evaluating the likelihood of recovery
  • Testing the threat actor's decryption capabilities
  • Deciding on an acceptable settlement amount with the victim and the cyber insurance carrier
  • Negotiating a settlement and timeline with the threat actor
  • Checking compliance with anti-money laundering sanctions
  • Overseeing the crypto-currency transfer to the hacker
  • Acquiring, learning, and using the TA's decryption tool
  • If needed, contacting the hacker for technical assistance with the decryptor utility
Concurrent with the ransom negotiations, Progent's ransomware staff can assist with:
  • Isolating affected endpoints to prevent further progress of the attack
  • Creating replicas of every compromised server and endpoint and data store in order to perform forensics in parallel with recovery
  • Installing anti-virus agents to all clean endpoints
  • Restoring files from air-gapped restores or uncompromised machines
  • Creating a clean recovery environment
  • Remapping and connecting drives to match precisely their pre-encryption condition
After the decryption utility has been learned, Progent can help you to restore machines and software services to their original state. Progent can also help you to perform a full forensic review and create a report to share with the insurance carrier. This report helps you to understand security gaps that must be corrected and suggests actions that should be taken to counter subsequent ransomware assaults.

Paying Exfiltration Ransoms
Beyond extorting money for a decryption tool, current strains of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim commonly try to exfiltrate information. Hackers can then require an additional settlement for not divulging this information on the dark web. Unfortunately, there is no way to guarantee that stolen files have been completely deleted by the hacker. In fact, in many instances the hacker has little say about data custody. Paying an exfiltration ransom does not free you from the necessity of getting the guidance of privacy attorneys, conducting an audit on which data were stolen, and carrying out the mandated alerts to impacted entities. In almost all cases, paying an exfiltration ransom is not recommended.

Progent's Qualifications
Progent has delivered online and onsite IT services across the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes professionals who have earned high-level certifications in core technology platforms including Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned prestigious certifications such as CISM, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial management and Enterprise Resource Planning application software. This broad array of expertise allows Progent to identify and integrate the surviving pieces of your IT environment after a ransomware intrusion and rebuild them rapidly into an operational system. Progent has collaborated with top cyber insurance carriers including Chubb to assist businesses clean up after ransomware assaults.

Contact Progent about Crypto-Ransomware Settlement Negotiation Services in Grand Rapids
To get in touch with Progent about ransomware settlement negotiation expertise in Grand Rapids, call Progent at 800-462-8800 or go to Contact Progent.



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    Technology Consulting Services Lync Server 2013

    Lync 2013, renamed Skype for Business, enables organizations of any size to build a manageable and secure communications ecosystem that permits a Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web meetings with application sharing, as well as IP-based and PSTN telephony across a broad range of desktop and handheld devices. Progent's certified Lync Server 2013 consultants and system integrators can assist your company to assess the advantages of Lync Server 2013, design an on-premises, cloud-resident (via Microsoft Lync Online) or hybrid topology appropriate for your current and future plans, implement Lync Server 2013 so as to speed up your return on investment, and provide custom webinar and on-premises training to your IT staff and end users. Progent offers in-depth expertise in key pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help you to combine Lync 2013 with key Microsoft Office and Microsoft 365 applications including Outlook clients and PowerPoint.

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  • Office Web Apps for Mac Computer Engineer
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    Microsoft Office for Mac allows Apple Macintosh users to run the industry's most popular office productivity applications. Progent's Apple-certified Mac experts can help you set up Mac Office on a mixed-platform network combining Apple OS X and Windows computers so that Mac users can take advantage of the latest features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with colleagues who use Microsoft Windows. Progent's consultants have expertise with both Apple Macintosh and Windows platforms and can provide service for networks that combine Mac with Windows systems with extensive resource sharing, or environments which intentionally limit collaboration between Mac and Windows systems.


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