Expanding your at-home workforce can have a significant effect on network architecture, cybersecurity, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Grand Rapids company to select the appropriate technologies and follow leading practices in creating and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent offers support services ranging from as-needed guidance for getting you past challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can help Grand Rapids, Michigan businesses to with any aspect of creating a high-performing work-from-home ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Services for At-Home Workers
A fast, organization-wide switchover to a teleworker business model, which might be driven by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk support services utilize Progent's nationwide team of remote technical support experts along with world-class trouble ticketing and follow-up software to offer an economical, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop support from initial service requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or revise their active trouble tickets, add details, and upload screen captures and relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service enables you to supplement your current Support Desk team by splitting responsibilities for Help Desk support transparently between your in-house support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a collaborative support solution utilizing the number one PSA platform for handling service requests and ticketing, assigning ownership, tracking progress, and producing reports. To find out how Progent's Call Center Supplementation Services can help your company to provide best-in-class IT support to your from-home workers, go to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Grand Rapids, Michigan organization, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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  • SCDPM 2012 and Windows Server 2012 Support Outsourcing
    Microsoft Certified Partner SCDPM 2012 Backup and Recovery Online Technical Support

    Progent's Microsoft-certified consultants offer remote or in-person expertise to help businesses of all sizes to plan, deploy, administer, and troubleshoot a backup-and-restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to upgrade from older versions of SCDPM or from another backup platform, and Progent can optimize your Data Protection Manager implementation for onsite, cloud, or hybrid environments. Progent can provide occasional support for resolving particularly stubborn problems, or full project management services. Progent can also assist your business to design SCDPM 2012 into an enterprise-class disaster recovery plan.

  • System Center Configuration Manager Troubleshooting Emergency SCCM Troubleshooting On-site Technical Support
  • San Fernando Valley Offsite Workforce Consulting Experts in Grand Rapids - Help Desk Call Center Outsourcing Assistance
  • Tandberg Video Conferencing Specialists Cisco TelePresence System 3210 Consulting Services
  • Technical Support Services ISA 2000 Server Biggest ISA Server Remote Support Services

  • Microsoft T-SQL Contract Programmer
    Installation support Microsoft SQL Server

    Progent's certified SQL Server application developers and database administrators offer remote expertise to help businesses of any size to create, administer, and maintain applications powered by the Microsoft SQL Server RDBMS and Microsoft's .NET architecture. Progent's SQL Server consultants can provide support for any element of application development in environments that can include small business or departmental databases to VLDB applications and data warehousing.

  • Technology Professional Office Communications Server 2007 Troubleshooting Microsoft IM Infrastructure
  • Technology Professional ProSight VM Hosting ProSight Private Cloud Hosting Services Professional

  • 8540 wireless controller Support and Help
    Cisco Certified Expert 5520 wireless controller Integration

    Progent can help you to deploy Cisco wireless LAN controllers to manage wireless networks of any size. Progent can help you to administer and debug your current Cisco-based Wi-Fi environment or implement a smooth upgrade to Cisco's latest wireless controller products. Progent can provide support for hardware-based and software-only Wi-Fi controllers and can assist you to determine which version is appropriare for your wireless environment. For Wave 2 wireless controllers, Progent offers Cisco 3504 wireless controller support, Cisco 5520 Wi-Fi controller consulting, and Cisco 8540 wireless controller support.

  • Telecommuter VoIP Support At Home Workers IP Voice Integration Services
  • Telecommuters Consultants in Grand Rapids - Call Desk Augmentation Assistance Los Angeles County
  • Teleworkers Guidance nearby Grand Rapids - Cloud Integration Technology Consulting Experts Glendale California At Home Workforce Grand Rapids Expertise - Cloud Systems Consultants
  • Top Contract ERP Consultants Home Based Virtual Office Contract Mac Consultants Full-Time Job
  • Top MOM 2007 Specialists 24x7 System Center Operations Manager Support and Setup
  • Grand Rapids Remote Workforce Help Desk Call Center Augmentation Assistance San Fernando Valley
  • Top Quality Consultants SharePoint Business Connectivity Services SharePoint Server 2010 Remote Troubleshooting

  • Windows Active Directory Technology Consulting Services
    Windows Active Directory Remote Troubleshooting

    Microsoft Windows Active Directory demands significant field experience to configure optimally across a large corporation. Progentís Microsoft Premier consultants are experts in planning, integrating, and supporting complex Enterprise Active Directory projects. Progentís areas of expertise with Windows Server Active Directory include replication issues, multi-domain partition design, repair of corrupted AD objects, cleaning up residual legacy software configuration objects in online AD systems, and repair of unsuccessful configurations of Active Directory and AD-associated programs.

  • Top Ranked Red Hat Linux, Solaris, UNIX Professionals Fedora Linux, Solaris, UNIX Remote Technical Support Gerald Ford International Airport

  • MySQL database Upgrade Consulting
    MySQL and Windows Specialist

    Progent can provide cost-effective online access to an Oracle MySQL RDBMS DBA or application developer and can help businesses of any size to configure and support MySQL within a robust IT environment that provides advanced performance, expandability, and protection. Progent also has experience helping companies port applications from an Oracle environment to MySQL.

  • Top Rated Supplemental Service Desk Network Engineer Shared Help Desk Ticketing Troubleshooting

  • 24x7x365 Microsoft Entourage and Exchange Remote Consulting
    Outlook Web App and iPad Online Help

    Exchange Servers and Macintosh computers can work together efficiently. Progent's Apple and Microsoft certified consultants can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with teammates who use Outlook. With Exchange and Entourage for Mac, Exchange and Mac software can collaborate, allowing Mac users to get and send messages, search the GAL, copy addresses, synchronize appointments, and invite people to meetings via your Exchange account. Progent will make sure that your Exchange Server is appropriately configured and that WebDAV and Outlook Web connectivity are working. Progent also offers customized onsite Entourage training.

  • Troubleshooting 5520 wireless controller 3504 wireless controller Consultants
  • Troubleshooting Apple OS X Tiger Apple OS X Outsourcing

  • Dynamics GP 2015 Security Consult
    Dynamics GP 2015 Management Reporter Reports

    Dynamics GP 2015 R2 features a new design that enhances cloud readiness, works with popular handheld devices, allows single sign-on with Azure Active Directory, and strengthens security. Dynamics 2015 R2 also streamlines management reporting, incorporates nine new Workflows, expands the Web Client, and adds more than 100 enhancements to its library of applications. Progent's Microsoft-certified consultants offer the broad knowledge and hands-on experience to address the many technical and business issues involved with deploying and managing Dynamics GP 2015 R2 and can help your organization to carry out a smooth migration that will maximize the business value of your investment in this powerful product.

  • Upgrade SQL Server 2008 Microsoft SQL Server Security Consultant
  • Urgent Outsourced Programming Azure and Dynamics GP Microsoft Azure hybrid cloud solutions Engineer
  • VMM Self-Service Portal Technology Consulting Services SCVMM 2012 and Windows Server 2012 IT Consultants
  • VMware NSX and Site Recovery Manager Engineer Consulting Services VMware vCloud Suite
  • VPN On-site Technical Support Urgent VPN Consultant Services
  • Virtual Machine Hosting Technology Professional Private Cloud Integration Engineer
  • Windows 10 Migration Computer Service Microsoft Windows 10 Installation Technical Consultant

  • Network Security Consultant Microsoft Certified Systems Administrator (MCSA)
    Nortel Networks Certified Support Expert (NNCSE) Small Business Network Consultant

    Progent offers customers the services of engineers who have been awarded some of the IT industry's most prized certifications. Progent believes that clients deserve to be sure that their IT support consultants have accredited training as well as broad practical backgrounds so that Progent's clients can engage Progent's service with confidence. In many cases, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) brings priority for significantly better vendor support than is offered to uncertified service providers, enabling Progent to deliver customers a higher class of computer support. In addition, recognized credentials such as CISA or ISSAP for IT security can aid enterprise customers to show compliance with regulatory requirements by using the services of accredited industry experts.

  • Windows 7 Backup and Restore Configuration Windows 7 Specialists
  • Windows Server 2019 Cluster Operating System Rolling Upgrade Remote Troubleshooting Microsoft Windows Server 2019 Remote Support Services
  • Windows Server Update Services Specialist WSUS Consultancy
  • Windows, UNIX, Solaris Online Technical Support Solaris with Windows Consult
  • Word On-site Technical Support Biggest Excel Design Firm
  • information Systems Audit Firewall and VPN Firewall Security Security Firms
  • ransomware protection audits Specialists Professionals ransomware vulnerability review

  • Exchange Migration Technology Professional
    Consultants Microsoft Exchange Server 2010 Upgrade

    Progent's Microsoft and Cisco-certified network experts can help your organization to determine the value of Microsoft Exchange 2010 for your business and can help you to design and implement a smooth upgrade to Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 that will offer quick return on investment by improving your workers' efficiency, lowering the cost of equipment and service, streamlining management, and consolidating your key communications technologies.


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