Grand Rapids Offsite Workforce Solutions Consulting Partner
Help Desk Call Center Solutions Consulting Experts
Enlarging your telecommuter workforce can have a major effect on IT infrastructure, cybersecurity, and company processes. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Grand Rapids company to pick the right technologies and adhere to best practices in building and operating a secure virtual office solution for teleworkers that promotes teamwork and delivers top value. Progent offers support services that go from as-needed guidance for getting you over occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can help Grand Rapids, Michigan companies to with any aspect of creating a high-performing telecommuting environment by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk services, data security, backup/restore solutions, and unified management.
Help Desk Call Center Support for At-Home Workers
A rapid, organization-wide transition to a teleworker workforce, which might be driven by a pandemic or as part of a disaster recovery/business continuity process, can overstretch even the most efficient internal Support Desk. Progent's Help Desk services allow organizations of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Support Desk support services leverage Progent's nationwide network of online technical support experts combined with world-class ticketing and tracking software to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop support from initial help requests through ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or update the status of their current trouble tickets, enter information, and upload screen captures or attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Call Center Augmentation Service enables you to expand your current Call Center staff by sharing responsibilities for Help Desk support seamlessly between your in-house IT support staff and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a collaborative support model utilizing the number one professional services automation platform for managing service requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. To learn how Progent's Support Desk Supplementation Services can enable your company to deliver world-class IT support to your from-home workers, refer to Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Grand Rapids, Michigan business, call
An index of content::
Support and Help Solaris
Solaris On-site Support
Progent's Sun Solaris platform support experts offer small and mid-size companies and software developers support for managing and supporting Solaris systems that run with Microsoft-powered networks. Progent offers your organization contact with Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide range of experience offers you an easy single consulting firm to show you how to create and maintain a secure and robust mixed-platform connectivity and communications environment that allows Solaris and Microsoft coexistence by integrating MS Windows with major variants of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or major Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Private Cloud Integration Consultant Services
Technology Professional Private Cloud Hosting for Virtual Data Centers
Progent’s private cloud hosting enables small and midsize businesses to run key applications such as Microsoft SQL and Exchange Server from a hardened Tier III data center on fault-tolerant equipment with geographically separate data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for automatic backup replication and restore. You can use Progent’s private cloud to avoid major capital costs for the acquisition, upkeep, and management of computer hardware and facilities while benefiting world-class levels of system availability and physical security.
On-site Support Consultants
Support Phone Support
For medium-size companies who need IT support, Progent can deliver an array of options including on-site service, remote support, phone-based Call Center, round-the-clock support with remote system monitoring, emergency staff augmentation, business relocation services, application development, and professional consultation. For medium-size companies in California or other regions serviced by Progent's onsite consultants, Progent offers expert on-premises support for solving network problems quickly and affordably.
Checkpoint Security Audit Services
McAfee Security Organizations
Progent provides small and mid-size companies professional support for Intrusion Protection Systems and IPsec VPN solutions from leading firewall and VPN security companies such as WatchGuard, Juniper Networks, and Symantec. Progent can help you create a comprehensive security strategy and choose appropriate products from multiple suppliers to support your security goals while sticking within your spending limits.
Cisco IP phones Network Engineer
Online Support VoIP Phone System
Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can assist you to configure, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's consultants can also assist you to integrate your IP phones with Cisco Unified CM, formerly known as CallManager, or with Cisco Unified Communications Manager Express to build a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Unified CM apps such as Cisco Unified CM IM and Presence Jabber, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's consultants can provide support with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP trunking, installing ISR G2 routers with CUBE internetworking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.
ERP Design Firm
After Hours Microsoft Dynamics NAV Troubleshooting
Besides offering access to Microsoft Dynamics GP (Great Plains) consultants, Progent has experts in Dynamics AX (Axapta), Dynamics NAV, Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide software development, troubleshooting, management help, upgrade support, and 1-on-1 or group webinar training classes tailored to meet your specific requirements. Progent's consultants also can help you integrate and support a secure, reliable server and communications foundation to run your ERP, MRP and accounting applications.
Outlook for Mac Remote Consulting
Remote Desktop Connection for Mac Remote Technical Support
Microsoft Mac Office allows Mac users to receive the benefits of the industry's most popular office productivity programs. Progent's Apple-certified Macintosh consultants can help you configure Microsoft Office for Macintosh on a multi-vendor environment that incorporates Apple OS X and Windows computers so that Macintosh users can take advantage of the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with colleagues who use Windows. Progent's consultants have experience with both Mac and Windows technology and can support networks that mix Mac with Windows systems with complete resource sharing, or networks which carefully limit sharing between Mac and Windows users.
Windows 2003 Support and Integration
Professionals Microsoft Windows 2003
The knowledge and experience of Progent's certified Windows Server consultants, with an average of more than 11 years of work in Microsoft technology, assures you success in selecting the version and set up of Windows 2003 Server that matches most closely with your business strategy. Progent can also assist you with planning, deploying, managing and supporting sophisticated IT applications powered by Windows Server, and can streamline your migration from Windows 2000 or Microsoft Windows NT.
Email Virus Fingerprint Engineers
Email Allow Lists Specialist
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall.
SharePoint programming Technology Professional
Microsoft Access application programming Consultants
Progent’s team of expert software programmers, database architects, and project managers can assist large businesses to carry out development programs for Microsoft Windows, Linux, or Web applications. Progent's co-sourcing services include fast access to veteran program managers for high-level planning and program co-ordination or Progent can help customers plug expertise gaps by providing relational database architects and programmers skilled in building line-of-business applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint experts can assist businesses to incorporate SharePoint with additional applications such as Microsoft SQL and Excel to build data-driven intranets and web portals. Progent also offers expertise with multiple web development tools and can assist clients to build, expand, repair, or port web-based applications to utilize the latest advances in web technology.
24x7 Active Directory Consulting
Active Directory Computer Consultant
Windows Active Directory requires extensive field experience to integrate optimally across a large corporation. Progent’s Microsoft Certified consultants are experts in planning, deploying, and troubleshooting complex Enterprise AD projects. Progent’s fields of expertise with Windows Active Directory include replication problems, multi-domain partition configurations, correcting corrupted Active Directory objects, dealing with legacy legacy software configuration objects in online AD systems, and repair of failed configurations of Active Directory and Active Directory-associated applications.
VMware Cross vCenter NSX Consultant Services
VMware vRealize Automation vRA Engineer
Progent can provide the support of a certified VMware VCDX consultant to help you design, deploy, manage and troubleshoot VMware vSphere-powered virtualization ecosystem for local datacenters, cloud environments, or hybrid cloud systems. Progent can provide advanced knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent has in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that deliver high availability, fault tolerance, and application mobility.
Double-Take Replication Manager Network Consultants
Onsite Technical Support Double-Take Replication Manager
DoubleTake/Carbonite Software offers a selection of tools designed to provide small and midsize companies a variety of cost-effective solutions for backing up and recovering business-critical applications including Exchange Server, Microsoft SQL Server, RIM Blackberry, and Microsoft SharePoint. Progent’s business continuity planning experts have in-depth backgrounds incorporating DoubleTake/Carbonite technology into small company information networks to create an advanced state of availability and business continuity capability at a budget-friendly cost.
24/7 Nexus Switch FabricPath Remote Support
Nexus Switching Computer Consultants
Nexus series switches are engineered to provide the speed, expandability, resilience, virtualization support, capacity, security and manageability required to act as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch experts are available to provide online and onsite consulting services to help you to plan an optimal switch topology, set up test environments to confirm your switching solution, deploy Nexus switches, create and enforce effective policies, perform security and compliance assessments, configure proactive monitoring, fully utilize resources through virtualization, analyze and repair switching and routing problems, optimize system performance, perform capacity planning, and set up the advanced fault-tolerant capabilities available for Nexus switches. Progent's consultants can also assist your business to migrate efficiently from legacy Nexus models or Cisco Catalyst switches to up-to-date Nexus platforms.
Technology Consulting Gentoo Linux
Debian Linux Network Engineer
Progent's Linux consulting experts offer small businesses and software developers help with managing and maintaining Linux computers that run with Microsoft-powered technology. Progent can give your business access to Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of experience offers you an easy one-stop source to help you create and manage a protected and reliable cross-platform network and communications infrastructure that supports Linux and Microsoft interoperability by combining MS Windows with leading Linux platforms such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
Professional Email Anti-fraud Intelligence
Top Quality ProSight Email Security Gateway Consult
Progent's ProSight Email Guard solution uses the technology of leading information security companies to provide centralized control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall.
Meraki MR66 Access Point Troubleshooting
Meraki MR55 Access Point Troubleshooting
Progent's Cisco Meraki wireless AP experts offer remote and onsite support to assist businesses of all sizes to plan, deploy, manage, expand or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help your business to set up and manage Cisco's Meraki-based Wi-Fi networks for sites that can range from a teleworker's home or a remote office to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco products such as Catalyst and Nexus switches, ASR routers and firewalls to build a seamless network infrastructure that delivers identical connectivity, responsiveness, security, ease of management and uptime for wired and Wi-Fi clients regardless of their location or computing device.
Consulting Hourly Rate Support Consultant
Small Business Server Support Consulting Hourly Cost
Progent's pricing model is to bill for remote support and in-person help per minute. As a result, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during normal business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity avoids big bills for fast fixes so you won't be forced to permit minor problems to fester.
Online Support Microsoft Financial Software
Dynamics GP Power BI Network Consultant
Microsoft Dynamics GP 2010 software is a full-featured business management and analytics solution that unifies information and operations throughout your business, communicates seamlessly with other solutions, and connects employees, customers and suppliers unrestricted by time or place. Created for small to mid-size companies, MS Dynamics GP 2010 and Dynamics GP Release 10.0 deliver capability for accounting, analytics and reporting, project management, inventory and order control, eCommerce, HRM, customer relationship management, field force automation, manufacturing, retail, and web-based business services. Progent can show you how to install and maintain a robust, secure computer and communications infrastructure to support Microsoft Great Plains, and can provide experienced Great Plains professionals to help your company exploit the full potential of Microsoft Dynamics GP 2010.
Juniper SSG5 Router Security Group
24-7 Juniper SSG350M Router Security Certification
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Microsoft Web Apps for Mac Configuration
Microsoft Excel for Mac Remote Troubleshooting
Microsoft Office for Mac allows Mac users to run the world's most familiar office productivity programs. Progent's Apple-certified Macintosh consultants can show you how to set up Mac Office on a mixed-platform network combining Apple OS X and Windows platforms so that Macintosh users can take advantage of the new capabilities of Word, Excel, PowerPoint and Entourage in order to share information and network resources with colleagues who run Windows. Progent's engineers have expertise with both Mac and Windows platforms and can provide service for environments that mix Mac with Microsoft Windows systems with extensive resource sharing, or environments which carefully limit collaboration between Mac and Windows systems.
Microsoft Hyper-V Virtual Machines Integration
Top Specialists Hyper-V 3.0 Server
Progent's network professionals can assist you to evaluate the potential benefits of Hyper-V-powered server virtualization for your business, perform pilot installations to validate Hyper-V's operation with your line-of-business software, evaluate your network architecture for optimal operation with virtualization technology, assist you in moving to Windows Server 2008 and setting up Hyper-V, educate your network management personnel to track and manage Hyper-V, provide world-class consulting support for improving the protection of your virtual machines, establish and validate disaster recovery processes that optimize system uptime, and deliver continuing consulting and technical support including affordable online repair and turn-key Help Desk outsourcing.
Microsoft Certified Expert Windows 7 Upgrade Consultant Services
Windows 7 Migration Onsite Support
Progent's certified consultants can assist you to test
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