Expanding your remote workforce can have a major effect on IT infrastructure, security/compliance, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Grand Rapids company to pick the appropriate technologies and follow best practices in building and maintaining a secure virtual office solution for telecommuters that facilitates collaboration and returns top business value. Progent can provide services that go from on demand guidance for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent can assist Grand Rapids, Michigan businesses to succeed with any aspect of building a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Support for Teleworkers
An emergency, enterprise-wide transition to a teleworker business model, which could be motivated by an epidemic or as an element of a disaster recovery process, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Desk services leverage Progent's extensive team of online technical support specialists along with world-class trouble ticketing and tracking technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from service requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to monitor or edit their current trouble tickets, enter information, and upload screenshots and relevant files. Technical support services are delivered at a significant discount off Progent's normal Level 1 desktop service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Supplemental Service allows your business to expand your existing Call Center staff by sharing responsibilities for Support Desk support services transparently between your in-house IT support personnel and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a co-sourcing support solution based on the leading professional services automation (PSA) platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and generating reports. To find out how Progent's Call Center Supplementation Services can help your company to provide world-class technical support to your telecommuters, see Progent's Help Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive work-from-home environment for your Grand Rapids, Michigan organization, phone 1-800-993-9400 or visit Contact Progent.