Enlarging your telecommuter workforce can have a major effect on IT infrastructure, cybersecurity, and company processes. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Grand Rapids company to pick the right technologies and adhere to best practices in building and operating a secure virtual office solution for teleworkers that promotes teamwork and delivers top value. Progent offers support services that go from as-needed guidance for getting you over occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Grand Rapids, Michigan companies to with any aspect of creating a high-performing telecommuting environment by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk services, data security, backup/restore solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A rapid, organization-wide transition to a teleworker workforce, which might be driven by a pandemic or as part of a disaster recovery/business continuity process, can overstretch even the most efficient internal Support Desk. Progent's Help Desk services allow organizations of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services leverage Progent's nationwide network of online technical support experts combined with world-class ticketing and tracking software to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop support from initial help requests through ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or update the status of their current trouble tickets, enter information, and upload screen captures or attachments. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service enables you to expand your current Call Center staff by sharing responsibilities for Help Desk support seamlessly between your in-house IT support staff and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a collaborative support model utilizing the number one professional services automation platform for managing service requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. To learn how Progent's Support Desk Supplementation Services can enable your company to deliver world-class IT support to your from-home workers, refer to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Grand Rapids, Michigan business, call 1-800-993-9400 or visit Contact Progent.