Grand Rapids Teleworkers Configuration Consulting and Support
Help Desk Solutions Consulting Services
Expanding your at-home workforce can have a significant effect on network architecture, cybersecurity, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Grand Rapids company to select the appropriate technologies and follow leading practices in creating and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent offers support services ranging from as-needed guidance for getting you past challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.
Progent can help Grand Rapids, Michigan businesses to with any aspect of creating a high-performing work-from-home ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, security and compliance, data protection solutions, and centralized management.
Help Desk Call Center Services for At-Home Workers
A fast, organization-wide switchover to a teleworker business model, which might be driven by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center services.
- Progent's Standard Help Desk support services utilize Progent's nationwide team of remote technical support experts along with world-class trouble ticketing and follow-up software to offer an economical, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop support from initial service requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or revise their active trouble tickets, add details, and upload screen captures and relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Call Center Augmentation Service enables you to supplement your current Support Desk team by splitting responsibilities for Help Desk support transparently between your in-house support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a collaborative support solution utilizing the number one PSA platform for handling service requests and ticketing, assigning ownership, tracking progress, and producing reports. To find out how Progent's Call Center Supplementation Services can help your company to provide best-in-class IT support to your from-home workers, go to Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Grand Rapids, Michigan organization, call
An index of content::
Expert Microsoft Certified 64-bit Server Remote Troubleshooting
CISA Certified Security Expert 64-bit Computing Consultants
Progent’s Microsoft-premier engineers can assist your organization to update your application servers and/or desktops from 32 bits to 64 bits. Progent can assist you to calculate the costs and advantages of migrating to 64-bit processing, design an affordable upgrade process that minimizes operational interruptions, and deliver inexpensive, professional online help to aid your company to install 64-bit software and applications on your current computers.
Technology Professional Solaris
24x7 Sun Solaris Integration Services
Progent's Sun Solaris platform support experts provide small companies and software developers assistance with administering and supporting Sun Solaris systems that coexist with Microsoft-based networks. Progent can give your business contact with Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISA certification. This wide array of experience provides you with a convenient single source to help you create and manage a secure and reliable cross-platform connectivity and communications solution that allows Sun Solaris and Microsoft interoperability by combining MS Windows with major variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux derivatives including RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.
ProSight Patch Management Consulting
Remote Technical Support ProSight Server and Desktop RMM
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of vital devices that drive your network environment. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your business.
Power BI Integration Firm
Power Map Contract Programming
Progent can provide online and on premises consulting to help your organization with any aspect of business intelligence (BI) reporting from debugging or modernizing reports to planning and deploying a comprehensive business intelligence environment. Progent's BI experts can help your company to support your existing BI environment, help you to upgrade reports and databases from a discontinued reporting platform to a current solution, and provide as-needed online mentoring to meet your specific requirements. Progent’s management reporting consultants offer expertise in all popular business analytics reporting and visualization tools including Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot and Power View, and Report Designer.
Google Cloud hybrid integration Contract Programming Firm
Consult Hybrid cloud solutions
Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine physical IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Azure enterprise hybrid cloud design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has 20 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
High Availability Server Clustering IT Consulting
Fault-tolerant Clustered Servers Specialists
Progent provides Windows Cluster Server support to help your organization implement fault-tolerant server clusters that can deliver 24x7 operation. Windows cluster servers for non-stop networks include Microsoft Windows 2003 Cluster Server, SQL Cluster, and Microsoft Exchange Server Cluster. By showing you how too create fault-tolerant server clustering solutions powered by Microsoft Windows Clustered Server 2003, Progent’s Premier Windows professionals make sure that your zero-downtime clustered servers are configured to optimize the competitive value of your IT system.
Windows Server 2008 Active Directory Computer Consultant
Microsoft Windows Server 2008 R2 Services
Microsoft Windows Server 2008 R2 features outstanding levels of speed, security, fault tolerance, expandability, and flexibility that improve output of local, remote, and mobile workers. Progent's network professionals can deliver cost-effective online engineering, technical support, and education services to assist your company to design, execute, and maintain Microsoft Windows Server 2008 R2 in order to add substantial strategic value to your network.
Double-Take Software Availability Professional
24x7x365 DoubleTake Carbonite Replication Manager Specialists
DoubleTake/Carbonite Software offers a selection of products intended to deliver small and midsize businesses a range of cost-effective solutions for backing up and recovering business-critical applications such as Microsoft Exchange, SQL Server, RIM Blackberry, and SharePoint. Progent’s business continuity planning consultants have extensive backgrounds integrating DoubleTake/Carbonite products into small business information networks to create a high level of fault tolerance and business continuity capability at an affordable price.
2500 Wireless Controller Online Consulting
Wave 2 wireless controller IT Consultant
Progent's Cisco-certified wireless experts can help you to assess the advantages of using Catalyst wireless controllers to manage Wi-Fi networks of any scale. Progent can help you to support and troubleshoot your current Wi-Fi network or help you plan and implement a smooth migration from earlier generation wireless controllers to current models.
Cisco VoIP Phones and IM Support and Setup
Voice Over IP Network Consultant
Progent's CCIE-certified networking experts can provide advanced support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.
Network Consultant Microsoft and Apple Mac Desktop
24/7 Microsoft and Apple Mac Desktop Computer Consulting Firms
Progent can provide a wide array of economical online and on-premises support services to help your business to configure, manage, and troubleshoot workstations and mobile devices based on Windows, macOS/OS X, iOS, Google Android, or Linux.
System Center 2016 and Operations Management Suite Consulting
Help and Support System Center 2016 and Exchange Online Integration
Progent's Microsoft-certified consulting experts have more than a decade of experience planning, deploying, optimizing and fixing SCOM environments and can provide organizations of all sizes advanced remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to design a topology for SCOM 2012 servers that delivers the performance and availability needed to watch over your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent can also assist you to install and customize SCOM 2012 management packs based on best practices for tracking network infrastructure as well as Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to assist you to remediate serious issues detected by System Center 2012 Operations Manager.
Cisco SIP and CUBE Onsite Technical Support
IP PSTN Remote Consulting
Progent's Cisco CCIE-certified SIP infrastructure consultants can assist your business to design, integrate, manage, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks and offer cost-effective remote or onsite support to assist you to migrate smoothly to an advanced unified communications network that offers fast return on investment. Progent's certified Microsoft collaboration experts can help you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications such as Skype for Business or Lync for access to a SIP-based IP PSTN trunk.
Consultants Dynamics GP 2015
Specialists Dynamics GP 2015 Web Client
Microsoft Dynamics GP 2015 R2 introduces a revamped architecture that improves cloud integration, supports popular smart phones and tablets, allows single login with Microsoft Azure Active Directory, and tightens security and compliance. Dynamics 2015 R2 also simplifies reporting, incorporates nine new Workflows, extends the Web Client, and adds more than 100 improvements to various applications. Progent's team of Microsoft-certified consultants offer the depth and breadth of knowledge and hands-on experience to resolve the critical technical and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will optimize the business value of your investment in this mission-critical platform.
Ubiquiti UniFi WiFi AP Consultant
Ubiquiti UniFi Wave 2 WiFi AP Services
Progent offers quick access to the skills of seasoned wireless specialists who can assist you to determine the value of Ubiquiti UniFi wireless access points for your business and assist you to design, install, manage, and debug your UniFi wireless network. Progent can also carry out a Wi-Fi site survey to help you to select, configure, and place UniFi Wi-Fi access points for your required coverage and performance.
Web Application Security Evaluation Specialist
Security Evaluation Services
Progent has created several network security packages designed to provide larger enterprises a professional and comprehensive security audit from a team of premier security consultants. All Progent's security assessment bundles incorporate a collection of procedures including automated scans from within and from beyond the corporate firewall, professional analysis of scan results by accredited security engineers, creation of a report explaining the findings, plus a live high-level executive summary and an in-depth interactive outbrief for internal network administrators.
Cisco VoIP Phones and Unified CM Onsite Technical Support
Voice Over IP Phones Professionals
Progent's Cisco CCIE-certified IP phone and video IP phone experts can assist you to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from discontinued Voice over IP devices to the newest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Unified Communications Manager Express (CME) to create a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM applications that include Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent can deliver expertise with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP trunking, deploying ISR G2 routers with CUBE VoIP networking capability, and creating UCS server failover and Cisco SRST solutions for survivability.
Small Business Network Management Services Consultant
Small Business Managed Services Consult
Progent's ProSight portfolio of managed services are intended to provide businesses who maintain minimal internal IT support staffs with low-cost access to enterprise-class management platforms and consulting experts. Benefits of Progent's ProSight catalog of managed IT services include flat-rate IT maintenance costs, smart automation of common management processes, continual absorption of new information technology, smooth migration from legacy systems to up-to-date solutions, improved alignment of information technology with strategic goals, guidance from veteran IT consultants, and allowing management to concentrate on business issues rather than fast-evolving computer technology.
Remote Consulting Exchange 2016 Migration
Microsoft Exchange 2016 Migration IT Consultant
Progent can assist your business in any and all facets of your migration to Microsoft Exchange 2016 such as designing HA system topology for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining mass storage requirements for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing for fault-tolerant CAS services; designing, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
CISM Certified Security Management Services
Immediate Certified Cybersecurity Management Services
Progent can provide the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization describes the basic capabilities and international standards of performance that information security managers are expected to master. CISM gives executive management the confidence that consultants who have earned their CISM certification have the background and knowledge to deliver efficient security administration and support consulting.
ISA 2000 Server IT Consulting
24/7 Remote Consulting Microsoft ISA 2004 Server
Progent's Microsoft-certified ISA Server 2004 consultants have long experience with Internet Security and Acceleration Server configuring ISA Server-based security installations for IT networks with multiple offices, mobile users, and mission-critical web applications. Progent's Microsoft Firewall experts are available to assist your small business in planning and deploying a configuration of ISA 2000 Server or ISA 2004 Server that meets your network security requirements without overly restricting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date editions of ISA Server.
Cisco VPN Help and Support
Cisco RADIUS Security Remote Troubleshooting
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized business integrate and maintain Cisco’s security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to manage and offer the flexibility to expand with your changing business needs. Progent’s Cisco-Certified network consultants support Cisco’s comprehensive family of products aimed at eliminating information pilfering, virus and worm outbreaks, Denial of Service attacks, and other security risks to your network. Progent can help you deploy Cisco products to achieve safe access, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a central user access control foundation for user authentication, permissions, and accounting from a graphical Web interface.
Cisco AnyConnect Network Engineer
Adaptive Security Device Manager IT Consulting
The latest generation of ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-certified CCIE network experts can help you to manage your existing PIX or ASA 5500 firewalls and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, configure, tune, manage and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.
System Center MOM Professional
System Center MOM Consultants
Progent's Microsoft-certified consulting experts have over 10 years of experience planning, implementing, enhancing and fixing SCOM environments and can provide companies of any size expert remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to plan an architecture for System Center 2012 Operations Manager servers that delivers the performance and availability needed to watch over your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs according to best practices for tracking network infrastructure and both Microsoft and 3rd-party applications and services. Also, Progent can deliver fast online or on-premises technical support to help you to fix serious issues detected by Microsoft SCOM 2012.
Oracle database Development Companies
Oracle Designer
Progent can provide fast and affordable online access to a certified Oracle database administration consultant or an Oracle application programmer. Progent offers comprehensive DBA services for all versions of Oracle's RDBMS platform and can also help design, build, update, or fix Oracle applications written with SQL and PL/SQL. Progent also can provide support for Data Guard and Streams replication technologies and Oracle Database Resource Manage.
24x7 Computer Consultant Windows and Solaris
Solaris with Windows Engineer
Progent's UNIX family consulting services offer small companies and software developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent offers your business access to UNIX consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience provides you with a convenient single source to show you how to build and maintain a protected and reliable cross-platform connectivity and communications infrastructure that allows UNIX and Microsoft coexistence by combining MS Windows with major variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or leading Linux platforms such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.
SCDPM 2012 and Windows Server 2012 Support Outsourcing
Microsoft Certified Partner SCDPM 2012 Backup and Recovery Online Technical Support
Progent's Microsoft-certified consultants offer remote or in-person expertise to help businesses of all sizes to plan, deploy, administer, and troubleshoot a backup-and-restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to upgrade from older versions of SCDPM or from another backup platform, and Progent can optimize your Data Protection Manager implementation for onsite, cloud, or hybrid environments. Progent can provide occasional support for resolving particularly stubborn problems, or full project management services. Progent can also assist your business to design SCDPM 2012 into an enterprise-class disaster recovery plan.
Microsoft T-SQL Contract Programmer
Installation support Microsoft SQL Server
Progent's certified SQL Server application developers and database administrators offer remote expertise to help businesses of any size to create, administer, and maintain applications powered by the Microsoft SQL Server RDBMS and Microsoft's .NET architecture. Progent's SQL Server consultants can provide support for any element of application development in environments that can include small business or departmental databases to VLDB applications and data warehousing.
8540 wireless controller Support and Help
Cisco Certified Expert 5520 wireless controller Integration
Progent can help you to deploy Cisco wireless LAN controllers to manage wireless networks of any size. Progent can help you to administer and debug your current Cisco-based Wi-Fi environment or implement a smooth upgrade to Cisco's latest wireless controller products. Progent can provide support for hardware-based and software-only Wi-Fi controllers and can assist you to determine which version is appropriare for your wireless environment. For Wave 2 wireless controllers, Progent offers Cisco 3504 wireless controller support, Cisco 5520 Wi-Fi controller consulting, and Cisco 8540 wireless controller support.
Windows Active Directory Technology Consulting Services
Windows Active Directory Remote Troubleshooting
Microsoft Windows Active Directory demands significant field experience to configure optimally across a large corporation. Progent’s Microsoft Premier consultants are experts in planning, integrating, and supporting complex Enterprise Active Directory projects. Progent’s areas of expertise with Windows Server Active Directory include replication issues, multi-domain partition design, repair of corrupted AD objects, cleaning up residual legacy software configuration objects in online AD systems, and repair of unsuccessful configurations of Active Directory and AD-associated programs.
MySQL database Upgrade Consulting
MySQL and Windows Specialist
Progent can provide cost-effective online access to an Oracle MySQL RDBMS DBA or application developer and can help businesses of any size to configure and support MySQL within a robust IT environment that provides advanced performance, expandability, and protection. Progent also has experience helping companies port applications from an Oracle environment to MySQL.
24x7x365 Microsoft Entourage and Exchange Remote Consulting
Outlook Web App and iPad Online Help
Exchange Servers and Macintosh computers can work together efficiently. Progent's Apple and Microsoft certified consultants can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with teammates who use Outlook. With Exchange and Entourage for Mac, Exchange and Mac software can collaborate, allowing Mac users to get and send messages, search the GAL, copy addresses, synchronize appointments, and invite people to meetings via your Exchange account. Progent will make sure that your Exchange Server is appropriately configured and that WebDAV and Outlook Web connectivity are working. Progent also offers customized onsite Entourage training.
Dynamics GP 2015 Security Consult
Dynamics GP 2015 Management Reporter Reports
Dynamics GP 2015 R2 features a new design that enhances cloud readiness, works with popular handheld devices, allows single sign-on with Azure Active Directory, and strengthens security. Dynamics 2015 R2 also streamlines management reporting, incorporates nine new Workflows, expands the Web Client, and adds more than 100 enhancements to its library of applications. Progent's Microsoft-certified consultants offer the broad knowledge and hands-on experience to address the many technical and business issues involved with deploying and managing Dynamics GP 2015 R2 and can help your organization to carry out a smooth migration that will maximize the business value of your investment in this powerful product.
Network Security Consultant Microsoft Certified Systems Administrator (MCSA)
Nortel Networks Certified Support Expert (NNCSE) Small Business Network Consultant
Progent offers customers the services of engineers who have been awarded some of the IT industry's most prized certifications. Progent believes that clients deserve to be sure that their IT support consultants have accredited training as well as broad practical backgrounds so that Progent's clients can engage Progent's service with confidence. In many cases, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) brings priority for significantly better vendor support than is offered to uncertified service providers, enabling Progent to deliver customers a higher class of computer support. In addition, recognized credentials such as CISA or ISSAP for IT security can aid enterprise customers to show compliance with regulatory requirements by using the services of accredited industry experts.
Exchange Migration Technology Professional
Consultants Microsoft Exchange Server 2010 Upgrade
Progent's Microsoft and Cisco-certified network experts can help your organization to determine the value of Microsoft Exchange 2010 for your business and can help you to design and implement a smooth upgrade to Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 that will offer quick return on investment by improving your workers' efficiency, lowering the cost of equipment and service, streamlining management, and consolidating your key communications technologies.
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