Expanding your remote workforce can have a major effect on IT infrastructure, security/compliance, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Grand Rapids company to pick the appropriate technologies and follow best practices in building and maintaining a secure virtual office solution for telecommuters that facilitates collaboration and returns top business value. Progent can provide services that go from on demand guidance for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Grand Rapids, Michigan businesses to succeed with any aspect of building a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Support for Teleworkers
An emergency, enterprise-wide transition to a teleworker business model, which could be motivated by an epidemic or as an element of a disaster recovery process, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services leverage Progent's extensive team of online technical support specialists along with world-class trouble ticketing and tracking technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from service requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to monitor or edit their current trouble tickets, enter information, and upload screenshots and relevant files. Technical support services are delivered at a significant discount off Progent's normal Level 1 desktop service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service allows your business to expand your existing Call Center staff by sharing responsibilities for Support Desk support services transparently between your in-house IT support personnel and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a co-sourcing support solution based on the leading professional services automation (PSA) platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and generating reports. To find out how Progent's Call Center Supplementation Services can help your company to provide world-class technical support to your telecommuters, see Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive work-from-home environment for your Grand Rapids, Michigan organization, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

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    Progent's Microsoft-certified consultants have 20 years of background planning, integrating, and supporting messaging solutions for companies in the and across the U.S. Progent offers economical Microsoft Exchange Servers consulting services to ensure that your email environment features security, service continuity, easy connectivity for remote and mobile users, time-saving administrative tools, and productive integration with telecommunications. Progent provides consulting and support services for Microsoft Exchange 2016 Server, Exchange 2013 Server, Microsoft Exchange 2010 Server, Exchange 2007 Server, Microsoft Exchange 2003 Server, and Exchange 2000. Progent can also assist small or medium companies to upgrade to Exchange 2016 or Microsoft Exchange 2013.

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    Progent's certified SharePoint 2019 and SharePoint Online experts offer affordable remote and onsite consulting, application development, and debugging services for businesses of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist customers design and carry out an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based resources into a seamless intranet solution.

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    Progent can assist you to plan and implement an efficient transition from a UNIX-powered IT environment to a network based on Microsoft Windows and capable of running Microsoft's familiar office productivity products, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco consultants and software development specialists can show you how to guard your information and minimize productivity discontinuity by developing an effective transition plan that protects your existing assets in UNIX software and technology. UNIX-to-Windows transition support expertise available from Progent include evaluation of current environment, transition planning and validation, Exchange migration services, data and application transition, and processor and storage system transition and economization.

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    Lync 2013, now called Skype for Business, enables organizations of any size to build a centrally managed and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing model with instant messaging (IM), presence, web meetings with application sharing and whiteboard, as well as IP-based and PSTN calling enabled for a broad range of stationary PCs and handheld devices. Progent's certified Lync Server 2013 consultants and system integrators can assist you to evaluate the business benefits of Lync 2013, create an on-premises, cloud-based (with Microsoft Lync Online) or hybrid topology suitable for your current and long-term plans, deploy Lync 2013 in a way that expedites your ROI, and provide live online and on-premises training to your IT team and users. Progent offers in-depth expertise in key components of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync 2013 with popular Office and Office 365 applications including Outlook clients and PowerPoint.

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    Progentís IT outsourcing services offer economical computer consulting for small businesses. Whether it includes designing network infrastructure, setting up an in-house Help Desk or using an outside one, deploying a new email system, monitoring your system, or developing a web-based business application, outsourcing your IT technical services can contain costs and minimize risks, permitting IT support budgets to increase in a more linear and controlled manner than is feasible by building up a bulky, all-purpose in-house IT organization. Progentís Outsourcing White Paper and datasheets tell you how Progent can help you build a protected and highly available system foundation for your vital applications powered by Windows including Office XP, Office 2003, and Office 2000.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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