Expanding your at-home workforce may have a major impact on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of background assisting businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Grand Rapids organization to pick the right tools and follow leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers support services ranging from on demand guidance for helping you past challenging technical bottlenecks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can assist Grand Rapids, Michigan organizations to with any facet of creating a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk services, endpoint security, data protection solutions, and unified management.

Help Desk Services for Remote Workers
A sudden, enterprise-wide transition to a teleworker workforce, which could be driven by an epidemic or as part of a disaster recovery/business continuity plan, can overwhelm even a high-performing in-house Support Desk. Progent's Call Center services make it possible for organizations to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services leverage Progent's extensive network of remote IT support experts combined with world-class ticketing and tracking software to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from initial help requests to ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or revise their active tickets, enter information, and upload screenshots or attachments. Desktop support services are delivered at a significant discount off Progent's normal Level 1 technical service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Augmentation Service allows you to expand your current Call Desk staff by sharing responsibilities for Help Desk services seamlessly between your in-house support staff and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a co-sourcing support solution utilizing the number one professional services automation tool for managing service requests and ticketing, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Call Center Augmentation Services can enable your company to provide best-in-class technical support to your at-home employees, go to Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Grand Rapids, Michigan business, call 1-800-993-9400 or go to Contact Progent.