Grand Rapids At Home Workforce Connectivity Advisor
Call Desk Solutions Consultants
Expanding your remote workforce can have a major effect on IT infrastructure, security/compliance, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Grand Rapids company to pick the appropriate technologies and follow best practices in building and maintaining a secure virtual office solution for telecommuters that facilitates collaboration and returns top business value. Progent can provide services that go from on demand guidance for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent can assist Grand Rapids, Michigan businesses to succeed with any aspect of building a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Support for Teleworkers
An emergency, enterprise-wide transition to a teleworker business model, which could be motivated by an epidemic or as an element of a disaster recovery process, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Desk services leverage Progent's extensive team of online technical support specialists along with world-class trouble ticketing and tracking technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from service requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to monitor or edit their current trouble tickets, enter information, and upload screenshots and relevant files. Technical support services are delivered at a significant discount off Progent's normal Level 1 desktop service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Supplemental Service allows your business to expand your existing Call Center staff by sharing responsibilities for Support Desk support services transparently between your in-house IT support personnel and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a co-sourcing support solution based on the leading professional services automation (PSA) platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and generating reports. To find out how Progent's Call Center Supplementation Services can help your company to provide world-class technical support to your telecommuters, see Progent's Help Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive work-from-home environment for your Grand Rapids, Michigan organization, phone
An index of content::
Microsoft Project Server My Sites Professional
Application Consultant Microsoft Project Server 2013
Progent's Microsoft consultants can provide advanced expertise in implementing, using and troubleshooting all versions of Project Server and can deliver a wide range of cost-effective online consulting services based on industry best practices to assist organizations of all sizes to get all the benefits of this powerful platform. Support services available from Progent include system planning, software configuration and migration, strategies for safe file and status sharing among local and remote or mobile users, network optimization, and specialized webinar training classes.
Windows Server 2012R2 Configuration Manager Network Consultant
Windows Server 2012 R2 Cloud Specialist
Progent's certified professionals can help you to evaluate the advantages of Windows Server 2012 R2 for your organization, develop pilot systems and rollout plans, optimize your infrastructure for local, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT management, staff, develop an enterprise-wide security plan, automate network management, help with creating applications, and generate and validate a DR/BC plan.
Specialists Wireless Network
802.11ac Wi-Fi Network Integration Services
Progent can show you how to design, configure, manage, monitor, and troubleshoot an efficient Wireless LAN infrastructure, recommend appropriate products, and configure access points, wireless bridges, radio antennas, wireless controllers, and other wireless products. Progent can also help you create a thorough 802.11ac wireless network security plan that is well integrated with the security strategy for your overall business network.
Setup and Support Windows Server 2008 DirectAccess
Microsoft Windows 2008 R2 Onsite Technical Support
Progent's Microsoft-certified consultants can help you to calculate the advantages of Windows Server 2008 for your business, develop test systems and migration plans, install Windows Server 2008 with your IT environment and workload, train your IT staff how to use new administration tools, and provide continuing consulting and tech support via budget-friendly alternatives including Help Desk Call Center service and remote technical support.
Help Desk Network Consulting
Cisco Help Desk Outsourcing
The Help Desk Call Center support delivery structure adopted by Progent's Technical Response Center offers small businesses an effective alternative to dependence on freelance consultants by offering broad technical knowledge shared by multiple support groups, optional 24x7 access to emergency assistance, fast escalation to top-level experts for solving even the most complex issues, service consistency and dependability, quick follow-up enforced by seasoned support managers, a choice of convenient ways for initiating support tasks, plus excellent process visibility enabled by trouble ticket updates and available via a web portal.
XenServer Virtualization Consulting
Specialist Citrix Xen Hypervisor
Progent's Citrix-authorized consultants can help your company to evaluate the strategic benefits of XenServer as well as other Citrix products, and can assist you to design, validate, execute, troubleshoot, and support a XenServer solution. Progent can in addition analyze your existing XenServer deployment and help you to optimize resource utilization, performance, protection, uptime, and disaster recovery.
Urgent Exchange 2019 Office 365 Integration Technical Support
Exchange 2019 DLP Remote Support
Progent can help your organization in any facet of your migration to Exchange Server 2019 such as configuring Windows Server 2019 Core for hosting Exchange; designing HA infrastructure for an on-premises, cloud-based or hybrid environment; migrating mailboxes; designing and configuring Windows Hyper-V; setting up hardware load balancing (HLB); setting up DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with O365; and setting up Outlook clients.
Support and Integration Non-stop Interoffice Connectivity
Fault-tolerant Interoffice Connections Online Consulting
Progent’s non-stop interoffice connectivity and 24x7 network connection consultants can help small organizations create fault tolerant Interoffice connectivity by means of fully redundant networks with transparent failover. Progent’s Cisco Certified Internetwork Experts can design and deploy fault tolerant Inter-office networks based on zero-downtime EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and automatic fail-over can provide economical non-stop interoffice networking.
Unified Attendant Console Support Outsourcing
Unified CM SIP trunk IT Consultant
Cisco Cisco Unified Communications Manager, previously known as CallManager, operates as the core of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Unified Communications Manager Express provide a modern IP-PBX by integrating tightly with unified messaging apps that include Unified Communications Manager IM and Presence Service, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's Cisco-certified consultants can deliver effective and budget-friendly online and on-premises expertise to help businesses of any size to build and administer Unified CM deployments by providing Cisco Unified Communications Manager integration and troubleshooting consulting services that add maximum business value. Progent can assist with any aspect of CUCM configuration and troubleshooting in areas such as integrating Voice over IP phones and Video phones, designing dial plans, configuring SIP trunking and PSTN support, deploying ISR G2 routers with CUBE VoIP networking support, creating Cisco UCS server failover solutions for high availability, performance tuning, and integration with Microsoft Exchange and Skype for Business.
Professionals Windows Server Essentials Launchpad
Windows Server Essentials Server Backup Services
Windows Server Essentials is a value-priced, versatile platform that allows small organizations to make the move from the older stand-alone on-premises datacenter to the modern hybrid computing model that combines local and virtualized cloud-hosted software and infrastructure. Progent's Microsoft-certified consultants can provide cost-effective remote consulting and technical support for Windows Server Essentials. Progent can assist you to determine the potential business benefits of migrating to WS 2012 R2 and implementing a hybrid local/cloud-based design for your computing environment. Progent offers full-service project management support to help you design and carry out a smooth migration to Microsoft Windows Server Essentials, Office 365, and other Microsoft Cloud applications and services. Progent also offers as-needed consulting, technical support, and customized training.
Application Consulting Microsoft Dynamics GP
Microsoft Dynamics GP Design and Installation
Progent's expertise providing Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms make it possible to design custom mission-critical programs and eCommerce solutions that integrate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP reporting consultants can help you create reports that allow you to analyze your business more thoroughly, transforming raw data into valuable understanding of your company and customers.
WatchGuard Firebox T-Series Firewall Security Team
WatchGuard Firebox T35 Firewall Network Security Testing
Progent offers consulting expertise for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, deploy, and maintain a WatchGuard Firewall/VPN product that aligns with your security requirements and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or migrate efficiently to modern WatchGuard firewalls.
Consultant Services Mac Network
iPad Connectivity Online Support
Progent's Apple Mac networking engineers can help you with a broad range of system foundation areas such as network architecture, remote and mobile access, internetwork compatibility, protection, and new technologies including VoIP and fast wireless connectivity. For business networks based exclusively on Apple Mac OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent has the knowledge and depth to handle the challenge of designing, integrating, and maintaining a network infrastructure that is reliable, safe, efficient and supportive of your business objectives. Progent can show you how to configure Apple’s Xserve enterprise servers, Xserve RAID non-stop storage products, and Xsan storage area network solution. Progent can also provide skilled professionals to help you with Cisco routers and switches.
Professional ProSight Ransomware Defense
ProSight Phishing Defense Consulting Services
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats.
MySQL Community Edition Learning
MySQL Standard Edition Consulting
Progent can provide affordable remote access to an Oracle-certified MySQL DBA or application developer and can help businesses of any size to configure and support MySQL in a dependable IT infrastructure that offers advanced performance, expandability, and protection. Progent also has experience helping companies port applications from an Oracle environment to MySQL.
Engineer System Center Operations Manager
Emergency Consulting Services Monitoring and Reporting
Small to middle size companies can now enjoy all the advantages of Microsoft Operations Manager 2007 and also have fast access to Progent’s Microsoft and Cisco certified IT consulting experts. With Progent's economically priced IT support packages, mid-size organizations can choose a basic co-sourcing package based on System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager 2007 to offer small and midsize business networks enterprise-class availability, security and productivity.
Microsoft Certified Partner SSIS Programming Companies
Power Pivot Programming Companies
Progent offers online and on premises consulting to assist your organization with any phase of business intelligence (BI) reporting from debugging or modernizing reports to planning and deploying a comprehensive BI solution. Progent's management reporting experts can help you to support your current reporting environment, assist you to migrate databases and applications from a legacy reporting platform to a current one, and deliver as-needed remote training to meet your specific requirements. Progent’s management reporting professionals can provide expertise in all popular business intelligence reporting and visualization tools including Microsoft's SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot and Power View, Report Designer and Report Builder.
Consulting Office Web Apps for Mac
24x7 SharePoint and Mac Integration Services
Microsoft Mac Office allows Mac users to run the world's most familiar business applications. Progent's Apple-certified Macintosh consultants can help you set up Microsoft Office for Macintosh on a multi-vendor environment that incorporates Apple OS X and Windows platforms so that Macintosh users can take advantage of the new features in Word, Excel, PowerPoint and Entourage in order to share data and network resources with co-workers who use Windows. Progent's consultants have experience with both Mac and Windows technology and can support networks that mix Apple Macintosh with Microsoft Windows systems with extensive resource sharing, or environments which carefully restrict collaboration between Apple Mac and Windows systems.
CRS Core Router Network Engineer
Online Troubleshooting Core Routers
Cisco has designed a full array of routers that includes appliances built to deliver the security, bandwidth, and availability demanded by organizations ranging from small offices to global enterprises. Cisco routers include support for redundancy, transparent failover, and redundant power for improved reliability and network availability. Progent can help you select and configure Cisco routers to establish a reliable infrastructure for your network and to make it easy to grow as you support new users, start new offices, install new services, open your network to customers and partners, and support a more mobile workforce. Progent offers expertise in a range of routers powered by the Cisco IOS platform, including the Cisco 800 family of small office routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, CRS Carrier Routing System for the network core, as well as older 2500 and 2700 Routers.
macOS Online Troubleshooting Technology Professional
Consulting OS X Online
Progent offers national online phone support and troubleshooting services for companies that operate Apple Mac environments or whose information systems include a combination of macOS and Mac OS X with Microsoft Windows technology. Progent's engineers can provide macOS and Mac OS X clients a variety of services such as desktop support, upgrading to the latest version of Mac OS X from legacy editions of Apple macOS and Mac OS X, plus expertise with Apple macOS and OS X applications. Progent can also assist your business with iPhone and Apple iPad integration and management, or migrating to Apple's iCloud. Remote IT help provides maximum return for your information technology budget by preserving user productivity and limiting the hours charged for network repair services. Advanced remote support tools and skilled technicians and consultants combine to enable Progent to solve the majority of IT issues without wasting time and expense by traveling to your site. In most of situations your IT issues can be dealt with by telephone or through a mix of telephone help and online connectivity. Progent can offer the services of Cisco CCIE network experts and CISSP certified security professionals to assist with the most challenging system issues.
SQL Server Replication Professional
SQL Server Replication Engineers
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis solution that opens the door to the rapid creation of a new generation of enterprise-class applications that can provide your business a critical competitive advantage. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work supporting Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server applications that are well connected with other applications powered Microsoft's .NET platform.
Aironet 802.11ax Wireless Consulting Services
CCNP Certified Aironet Wi-Fi Access Point Integration Services
Progent's Cisco CCIE-certified Wi-Fi network consultants offer remote or onsite integration and debugging services to assist you to design, implement, upgrade, optimize, administer and troubleshoot Aironet Wi-Fi AP environments of any scale or topology. Progent's Cisco wireless controller experts can also help you to combine your Wi-Fi environment with your wired network infrastructure and cloud-based resources to create a seamless enterprise-wide connectivity foundation that is easy to administer and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, placement and configuration of Aironet Wi-Fi APs to work with your specific workplace design, building structure, and expected workloads.
Technology Professional ProSight Virtual Machine Hosting
Private Cloud Solutions Consult
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size organization's servers in a solution that delivers the maximum level of availability and expandability and is in addition simple to move to any data center. ProSight Virtual Hosting options are based on proven virtualization architectures that allow small and midsize companies with mixed- platform environments to save dramatically on the costs of capital investments, infrastructure support, and IT management while benefiting from world-class reliability and an unmatched level of vendor independence.
Top Service Reporting Consulting Services
Tracking Service Costs Support Services
Progent uses an enterprise-class support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by each consultant to each customer. The discipline of detailing and organizing support records results in more effective service and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.
Largest Lync Server 2013 Instant Messaging Consult
Microsoft Lync Server 2013 and Active Directory Professional
Lync Server 2013, renamed Skype for Business, enables businesses of any size to create a centrally managed and secure communications environment that permits the modern Bring-Your-Own-Device computing style with instant messaging (IM), presence, audio/video and web conferencing with app sharing, as well as IP and PSTN calling across a wide assortment of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync 2013 consultants and network architects can help you to assess the business benefits of Lync Server 2013, design an on-premises, cloud-based (with Lync Online) or hybrid topology appropriate for your present and long-term plans, deploy Lync Server 2013 so as to speed up your ROI, and provide custom webinar and onsite training to your IT staff and users. Progent has expertise in critical pieces of a Lync Server 2013 solution that include Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to integrate Lync 2013 with popular Office and Office 365 apps including Outlook and PowerPoint.
Microsoft SCCM 2016 Troubleshooting Information Technology Consulting
Microsoft Configuration Manager 2016 Consultant Services
Configuration Manager 2016 automates application and device deployment across multiple sites, centralizes compliance settings control, inventories network assets, protects against company data leakage, provides health monitoring, allows safe end-user self service, and delivers a common point of control for administering mixed-OS networks based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud experts can assist you with any aspect of designing, installing, using and repairing a System Center 2016 Configuration Manager solution for local, cloud, or hybrid networks.
Microsoft Exchange 2010 Remote Technical Support
Microsoft Exchange Server 2019 Remote Technical Support
Progent's Microsoft-certified consultants have 20 years of background planning, integrating, and supporting messaging solutions for companies in the and across the U.S. Progent offers economical Microsoft Exchange Servers consulting services to ensure that your email environment features security, service continuity, easy connectivity for remote and mobile users, time-saving administrative tools, and productive integration with telecommunications. Progent provides consulting and support services for Microsoft Exchange 2016 Server, Exchange 2013 Server, Microsoft Exchange 2010 Server, Exchange 2007 Server, Microsoft Exchange 2003 Server, and Exchange 2000. Progent can also assist small or medium companies to upgrade to Exchange 2016 or Microsoft Exchange 2013.
Network Consultants SharePoint 2019 On Prem
SharePoint 2019 PowerApps Online Help
Progent's certified SharePoint 2019 and SharePoint Online experts offer affordable remote and onsite consulting, application development, and debugging services for businesses of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist customers design and carry out an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based resources into a seamless intranet solution.
Windows and Solaris Information Technology Consulting
Windows and Solaris Computer Engineer
Progent can assist you to plan and implement an efficient transition from a UNIX-powered IT environment to a network based on Microsoft Windows and capable of running Microsoft's familiar office productivity products, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco consultants and software development specialists can show you how to guard your information and minimize productivity discontinuity by developing an effective transition plan that protects your existing assets in UNIX software and technology. UNIX-to-Windows transition support expertise available from Progent include evaluation of current environment, transition planning and validation, Exchange migration services, data and application transition, and processor and storage system transition and economization.
Outsourcing Microsoft Lync 2013
Microsoft Lync Server 2013 Consulting
Lync 2013, now called Skype for Business, enables organizations of any size to build a centrally managed and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing model with instant messaging (IM), presence, web meetings with application sharing and whiteboard, as well as IP-based and PSTN calling enabled for a broad range of stationary PCs and handheld devices. Progent's certified Lync Server 2013 consultants and system integrators can assist you to evaluate the business benefits of Lync 2013, create an on-premises, cloud-based (with Microsoft Lync Online) or hybrid topology suitable for your current and long-term plans, deploy Lync 2013 in a way that expedites your ROI, and provide live online and on-premises training to your IT team and users. Progent offers in-depth expertise in key components of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync 2013 with popular Office and Office 365 applications including Outlook clients and PowerPoint.
Microsoft Office Implementation Support
24/7 Microsoft Office XP Integration Specialist
Progent’s IT outsourcing services offer economical computer consulting for small businesses. Whether it includes designing network infrastructure, setting up an in-house Help Desk or using an outside one, deploying a new email system, monitoring your system, or developing a web-based business application, outsourcing your IT technical services can contain costs and minimize risks, permitting IT support budgets to increase in a more linear and controlled manner than is feasible by building up a bulky, all-purpose in-house IT organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you build a protected and highly available system foundation for your vital applications powered by Windows including Office XP, Office 2003, and Office 2000.
Emergency Juniper J2320 Router Security Companies
Juniper J2350 Router Security Contractor
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
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