Grand Rapids Work at Home Employees Configuration Support
Help Desk Augmentation and Outsourcing Consulting Experts
Expanding your remote workforce may have a major effect on IT architecture, security, and corporate culture. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Grand Rapids organization to select the right tools and adhere to leading practices in building and maintaining a safe virtual solution for telecommuters that facilitates teamwork and returns top business value. Progent can provide support services ranging from on demand expertise for helping you past challenging IT bottlenecks to comprehensive project management to help you carry out business-critical initiatives.
Progent can assist Grand Rapids, Michigan organizations to succeed with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Support for Teleworkers
A rapid, enterprise-wide changeover to a from-home business model, which might be motivated by an epidemic or as an element of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services allow businesses to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Center services leverage Progent's extensive team of online technical support specialists along with enterprise-class trouble ticketing and tracking technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC technical support from initial help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or update their active trouble tickets, add information, and upload screen captures and relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to deal with advanced issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Center Augmentation Service enables your company to augment your existing Help Desk Call Center team by splitting responsibilities for Call Desk support services seamlessly between your regular IT support organization and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collective support model utilizing the number one PSA tool for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. To learn how Progent's Call Center Augmentation Services can enable your company to deliver world-class technical support to your teleworkers, go to Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Grand Rapids, Michigan organization, phone
An index of content::
Microsoft Windows 7 Engineer
Microsoft Certified Expert Windows 7 64-bit Upgrade Online Troubleshooting
Progent's certified consultants can provide remote and on-premises consulting services to help you to administer, support, and troubleshoot PCs powered by Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, security and compliance, backup and restore, online access, smartphone and tablet management, wireless network design, and remote system monitoring.
Catalyst Wi-Fi 6 AP Planning Integration
Setup and Support Catalyst 802.11ax Wireless
Progent's Cisco Catalyst 9100 Series 802.11ax AP experts can provide economical remote and on-premises help for Catalyst Wi-Fi 6 wireless access points (WAPs).
Urgent VPN On-site Technical Support
Cisco RADIUS Security Online Support Services
Cisco's security and offsite access technology for small to medium sized companies represent a complete range of manageable security products to help safeguard your entire network infrastructure. Cisco's VPN product family includes routers and switches, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's professional staff of consultants includes field-proven engineers with Cisco CCIE and CCNP certifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco protection technologies that align best with your business objectives.
FAQ about Telecommuting Microsoft Consultant Job
Contractor Job Questions about Microsoft Consultant
For answers to frequent enquiries concerning being a consultant at Progent, go to Jobs at Progent Frequently Asked Questions.
24 Hour Support and Setup Exchange Server 2016 Upgrade
Exchange Server 2016 Upgrade Planning Support Outsourcing
Progent can help your business in all phases of your upgrade to Microsoft Exchange Server 2016 including designing high availability system topology for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; specifying storage requirements for your VMs, mailbox databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; designing, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Solaris Engineer
Sun Solaris Online Help
Progent's Sun Solaris family support services offer small companies and software developers help with managing and supporting Sun Solaris systems that operate with Microsoft-powered technology. Progent can give your business contact with Sun Solaris consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise provides you with a convenient one-stop source to show you how to create and manage a secure and robust cross-platform connectivity and communications infrastructure that supports Solaris and Microsoft interoperability by integrating Windows with popular variants of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Troubleshooting Live Communications Server
Consult Microsoft Live Communications Server
Microsoft Office Communications Server delivers IM and presence as part of an extensible, world-class solution featuring advanced protection, seamless integration with popular Microsoft products, an extendable, industry-standard development environment, and compliance with regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can realize lower costs and improved operational efficiencies, increased worker productivity, and better IP protection with this simple-to-administer, highly available IM platform. Successful implementations of Microsoft Office Communications Server call for careful planning and thought prior to roll out. Progent's Microsoft-authorized professionals can provide the skill needed to deliver all the benefits of Office Communications Server throughout your entire organization.
ASA 5500-X Firewall with Firepower IT Consulting
Consultant Services Cisco AnyConnect
Progent's Cisco-certified CCIE network engineers can assist your company to maintain your legacy PIX or ASA 5500 firewalls or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, integrate, optimize, administer and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services
Consultant Services Enterprise hybrid cloud integration
After Hours Google Cloud hybrid integration Engineer
Progent can help your IT team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources as well as one or more public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration services that include Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has 20 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Urgent Catalyst 9117 Access Point Consultants
Immediate Catalyst 802.11ax Wireless Setup and Support
Progent's Cisco Catalyst 9100 Series Wi-Fi 6 and Wi-Fi 6E WAP consultants can provide affordable online and on-premises help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.
Building-to-building Wireless Consultant
Wireless LAN Integration Support
Progent's wireless professionals can help small companies design, choose, pilot, configure and support protected building-to-building wireless bridges that integrate transparently into your existing network while offering a level of protection that equals or excels wired connections. Progent offers experience in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and other small business wireless providers and can show you how to identify and deploy the wireless link technology that align best your company needs.
Microsoft Intune Migration Consultant
Specialist Mobile Application Management
Progent's Microsoft-certified Intune consultants can assist you to assess the strategic case for utilizing Intune for managing your portable devices including notebooks, phones, and tablets based on Windows, iOS, and Google Android. Progent's Intune consultants can assist you to define security and compliance policies, set up pilot environments to evaluate the appropriateness of Intune for your network, install Intune throughout your IT ecosystem, combine Intune with System Center Configuration Manager for single-console change management, and provide ongoing support for your Intune solution.
Web Integration
Microsoft Certified XTML Programming Firm
If you want to update your corporate web site, create internal webs for applications such as HR or employee education, design a high-impact web presence for a new business, or generate enterprise-class, data-driven custom web applications, Progent can supply talented and experienced web designers. Progent's experts can also show you how to design and manage a safe, robust server and communications infrastructure, including off-site and wireless access, to run your web tools.
Meraki MR45 Access Point Consulting Services
Cisco Certified Expert Computer Consultant Meraki WiFi Management
Progent's Cisco Meraki Wi-Fi AP experts offer remote and on-premises support services to help businesses of all sizes to design, install, maintain, upgrade or debug Wi-Fi systems that include Cisco Meraki APs. Progent can help your business to configure and support Meraki-based wireless infrastructure for environments that range from a teleworker's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco products such as switches, ASR routers and firewalls to create a cohesive ecosystem that provides the same connectivity, responsiveness, security, manageability and availability for wired and wireless users irrespective of their location or device.
SCVMM 2016 and Windows Server 2016 Remote Consulting
Best Engineer Microsoft Virtual Machine Manager 2016
System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of IT infrastructure management tools and is designed to provide a unified solution for deploying and managing virtualized datacenters across hybrid environments that can include private clouds and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consultants can help businesses of any size with all facets of building, deploying, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization topology, show you how to migrate smoothly from legacy versions of VMM, design processes for creating and installing VMs and hosts, implement high-availability compute and storage clusters, integrate your datacenter resources with public cloud services, configure virtual switches and load balancers, develop and debug PowerShell scripts, and help you evaluate the potential advantages of new capabilities like Storage Replica and Shielded VMs. Progent's hypervisor professionals can provide world-class Hyper-V consulting and VMware ESXi expertise.
Unified CM and Exchange Online On-site Technical Support
24 Hour Unified Mobility Online Consulting
Cisco Cisco Unified Communications Manager, previously branded CallManager, functions as the foundation of Cisco's communications and collaboration platform. Cisco Unified Communications Manager and Unified CM Express (CME) provide an advanced IP-PBX by integrating tightly with unified messaging apps such as Cisco Unified CM IM and Presence Service, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's Cisco-certified network consultants offer efficient and budget-friendly online and on-premises expertise to help organizations of all sizes to build and administer CUCM environments by providing Unified Communications Manager integration and troubleshooting services that add optimum business value. Progent's consultants can assist with any facet of Unified Communications Manager setup and troubleshooting in areas that include integrating Voice over IP phones and Video phones, reviewing dial plans, configuring SIP trunking and PSTN support, installing ISR G2 routers with CUBE support, creating UCS server clustering systems for survivability, capacity planning, and integration with Exchange Server and Skype for Business.
Duo Identity Verification Consultant Services
Identity Verification Remote Troubleshooting
Progent's Duo service plans utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Android, and other out-of-band devices.
Enterprise hybrid cloud Consulting
24x7x365 Enterprise hybrid cloud integration Consultant Services
Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that combine local IT assets as well as one or more cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has two decades of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
24-Hour Progent Management Networking Consultancy
Immediate Progent Management Outsourcing IT
Progent's management team consists of industry veterans with years of experience providing network consulting, technical support, and long-term IT planning to organizations ranging from small offices to global enterprises. Great service calls for great people, and Progent is proud to have put together a management team able to provide customers with the top service value in the industry.
Linux Online Small Business IT Support
Linux RedHat Phone-based Technology Professional
Progent offers national remote help and consulting services for companies that operate environments powered by variants of Linux or whose information systems include a combination of Linux platforms/Linux and Microsoft technology. Remote technical support offers maximum leverage for your IT budget by protecting user productivity and shortening the hours billed for computer repair services. Advanced remote access tools and experienced technicians and consultants allow Progent to handle the majority of network issues without squandering time and money by traveling to your location. In the vast majority of situations your network problems can be dealt with over the phone or through a combination of phone help and remote access. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISA and CISM premier security specialists to assist with the toughest system problems.
After Hours Co-managed Call Center Integration Support
Shared Service Desk Technology Consulting
Progent's Shared Call Center service allows your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the top shared PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
SonicWall NSA 6650 Firewall Security Firms
SonicWall NSA 9250 Firewall Firewall Network Install
Progent's SonicWall firewall experts can show you how to deploy, manage, and update SonicWall firewall/VPN appliances including the current SonicWall TZ, NSa and NSsp families of firewalls and the older SonicWall PRO 1260 Secure Switch products. Progent's CISM and GIAC-certified network security experts can help you incorporate SonicWall firewalls into an end-to-end security solution and build protection into your corporate processes.
Microsoft SQL Server 2008 Consulting Services
Microsoft SQL 2008 Server Online Support Services
Progent's Microsoft-Premier SQL Server consultants can provide an array of services to assist small companies to plan, install, administer, and repair Microsoft SQL Server 2008 solutions in order to realize the optimum business advantage from Microsoft's state-of-the-art relational database technology. Also, Progent offers assistance with system infrastructure, enterprise-wide security, and application programming to optimize the strategic benefit of your information investment.
SCCM 2012 Windows 2010 Provisioning Remote Support Services
Consulting SCCM 2012 Intune Integration
Progent can help your organization to prepare for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to migrate smoothly to SCCM 2012 from a legacy device management platform or assist you to enhance your current SCCM 2012 ecosystem to support your evolving IT requirements. In addition, Progent can assist you to build an infrastructure that fully supports SCCM by delivering advanced consulting support for related Microsoft platforms such as ADDS, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).
Top Quality Palo Alto Networks PA-1400 Series Firewalls Security Services
Consultants Palo Alto Networks PA-3200 Series Firewalls
Progent's Palo Alto Networks firewall consultants can help you choose, configure, and manage Palo Alto Networks PA-Series firewalls to create a next-generation cybersecurity environment that spans your data center and cloud assets and protects all users anywhere with any endpoint device.
Firewall Setup Symantec Firewall
Symantec Raptor Cybersecurity Contractors
Progent's Symantec experts can assist you to maintain legacy Symantec firewall and Symantec VPN appliances such as the Raptor and VelociRaptor family or help you upgrade to newer firewall technology. Progent can also help you design and implement a complete security plan that can incorporate firewall/VPN appliances and software, outsourced security and virus defense services, system monitoring products, and formal policies and enforcement procedures. Progent has the expertise to be your single resource for on-going technical support, administration, education, and security expertise.
24-7 ProSight VM Hosting Consultant Services
Engineers Private Cloud Virtual Datacenter Hosting
Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small company's production servers in an environment that delivers the maximum level of availability and scalability and is also easy to transfer to any data center. ProSight Virtual Hosting options are built upon mature virtualization technologies that enable small businesses with mixed- platform environments to economize dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while achieving world-class fault tolerance and an unmatched degree of vendor independence.
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