Expanding your at-home workforce can have a significant effect on network architecture, cybersecurity, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Grand Rapids company to select the appropriate technologies and follow leading practices in creating and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent offers support services ranging from as-needed guidance for getting you past challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.
Progent can help Grand Rapids, Michigan businesses to with any aspect of creating a high-performing work-from-home ecosystem by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, security and compliance, data protection solutions, and centralized management.
Help Desk Call Center Services for At-Home Workers
A fast, organization-wide switchover to a teleworker business model, which might be driven by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center services.
- Progent's Standard Help Desk support services utilize Progent's nationwide team of remote technical support experts along with world-class trouble ticketing and follow-up software to offer an economical, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop support from initial service requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or revise their active trouble tickets, add details, and upload screen captures and relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Call Center Augmentation Service enables you to supplement your current Support Desk team by splitting responsibilities for Help Desk support transparently between your in-house support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a collaborative support solution utilizing the number one PSA platform for handling service requests and ticketing, assigning ownership, tracking progress, and producing reports. To find out how Progent's Call Center Supplementation Services can help your company to provide best-in-class IT support to your from-home workers, go to Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Grand Rapids, Michigan organization, call 1-800-993-9400 or visit Contact Progent.