Enlarging your at-home workforce can have a major effect on IT architecture, cybersecurity, and company processes. Progent has two decades of background assisting businesses of all sizes to plan, configure, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Grand Rapids company to pick the right technologies and adhere to best practices in creating and maintaining a secure virtual office ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent can provide services that go from as-needed expertise for getting you past occasional technical bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Grand Rapids, Michigan companies to succeed with any aspect of creating a high-functioning work-at-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, data security, data protection solutions, and streamlined management.

Network Infrastructure for Teleworkers
Integrating the network infrastructure needed for a remote workforce can be particularly challenging if you have to manage a combination of personal hardware such as desktop computers and notebooks, Internet routers, and Wi-Fi APs from various vendors and with a mix of OS software and firmware releases. Progent's background providing remote support for both outdated and modern IT products in virtual office venues enables you to make efficient use of your existing network infrastructure and provides you with ready access to top-tire consultants for making necessary updates. Support services offered by Progent to assist you to implement a productive telecommuting infrastructure include:

  • Virtual Private Network (VPN) technology allows you to establish a safe tunnel for authorized at-home workers to access IT assets situated at your company datacenter or in a public cloud. Progent can assist your company to configure and maintain VPN access between your teleworkers and your key IT resources by providing remote VPN integration support. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can help your remote workers to set up Cisco's popular AnyConnect software to provide secure VPN tunneling for a broad range of devices including Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable an at-home worker to see and use a data center computer's desktop. This technology provides IT managers substantial control over the computing ecosystem of telecommuters and ensures them a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach home networks to the Internet and typically support VPN tunnels, local wireless connectivity, and firewall services. Progent offers expert online support for setting up routers from a range of manufacturers. See router integration services from Cisco-certified experts.
  • Home Wi-Fi networks, often shared by families and visitors, are commonly used by telecommuters to connect to their Internet router for work. This can cause throughput as well as security problems. Progent can assist you to mitigate these issues by delivering expertise that include Aironet integration expertise, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti WiFi access point setup help.
  • Internet access methods impact the performance and reliability of connections between at-home workers and the corporate network. Mission-critical processes might require redundant Internet connections in case the primary connection breaks. Progent can provide guidance for selecting service providers, selecting appropriate bandwidth and data volume offerings, and setting up redundant Internet connections. See Internet access solutions.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Grand Rapids, Michigan organization, phone 1-800-993-9400 or go to Contact Progent.