Enlarging your remote workforce can have a major impact on network architecture, security, and company culture. Progent has 20 years of background assisting SMBs to plan, configure, administer, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can help your Grand Rapids company to pick the appropriate technologies and follow leading practices in building and operating a secure virtual office ecosystem for teleworkers that facilitates collaboration and delivers maximum business value. Progent offers support services that go from on demand expertise for getting you past challenging technical roadblocks to full project management to help you carry out business-critical tasks.

Progent's consultants can help Grand Rapids, Michigan businesses to with any aspect of building a high-functioning work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, data security, backup/restore solutions, and streamlined management.

Network Infrastructure for Telecommuters
Integrating the physical and software infrastructure required to support a remote workforce can be especially complex if you must manage a combination of worker-owned equipment like desktop computers and notebooks, Internet routers, and Wi-Fi appliances from different manufacturers and with a mix of operating systems and firmware releases. Progent's experience delivering remote support for both outdated and modern IT products in virtual office solutions enables you to make efficient use of your available network infrastructure and provides you with ready access to top-tire consultants for implement essential updates. Support services offered by Progent to assist your company to implement a high-functioning work-at-home ecosystem include:

  • Virtual Private Network (VPN) technology allows you to create a safe connection for authenticated at-home workers to use IT resources situated at your company datacenter or in the cloud. Progent's consultants can assist your company to deploy and manage VPN connections between your at-home workforce and your key IT resources by providing online VPN configuration support. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA consultants can assist your at-home workers to utilize Cisco's AnyConnect software for safe VPN connections for a wide range of devices including Microsoft Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products enable a telecommuter to see and use a data center computer's desktop. This technology provides network managers substantial control over the computing environment of at-home employees and offers remote users a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect home computer networks to the Internet and support VPN tunnels, home Wi-Fi networks, and firewalls. Progent offers expert remote support for configuring routers from a range of manufacturers. See router integration support from Cisco-certified experts.
  • Home Wireless networks, typically supporting the whole family and visitors, are commonly used by at-home employees to access their router for work. This can create performance and cybersecurity issues. Progent can help you to mitigate these issues by delivering services that include Cisco Aironet integration consulting, Cisco Meraki wireless deployment consulting, and Ubiquiti wireless AP setup assistance.
  • Internet connectivity methods impact the performance and availability of connections between at-home workers and the corporate network. Vital applications may require redundant Internet connections in the event the normal connection fails. Progent can provide guidance for identifying Internet service providers, selecting appropriate service offerings, and setting up high-availability Internet connections. See Internet connectivity integration services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive work-from-home environment for your Grand Rapids, Michigan company, call 1-800-993-9400 or go to Contact Progent.