Immediate Online Troubleshooting for Grand Rapids Small Office Networks
Immediate Phone Help for Grand Rapids NetworksFor small and midsize companies located in Grand Rapids or anywhere in the state of Michigan, Progent offers remote support for computer systems based on Microsoft Windows, Cisco Systems, Apple Mac, or Linux technology. Progent's Microsoft qualified engineers have provided remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco Systems CCIE-certified engineers to solve complex infrastructure problems, as well as the assistance of CISA and CISM-certified security engineers to help with high-level security design and diagnostic issues.

Progent's online support experts provide excellent value due to the fact that they possess the real-world background and are equipped with the advanced technology required to solve the majority of network issues rapidly. Efficient support lowers direct expenses because service calls accumulate fewer billable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by minimizing or eliminating system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management.

Progent's pricing policy for remote help is structured to leverage your network support investment. Progent bills per minute for phone consulting, so you are billed just for the support that you actually get. Unlike many remote service firms, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from situations where speedy. minor fixes manage to end up as large bills. Progent's penchant for solving technical issues quickly translates into your business conserving money.

Progent's Remote Service Technologies
Over time, Progent has refined an array of customized technologies and field-tested processes which promote the maximum degree of effectiveness for remote help and troubleshooting for small and midsize business IT networks. Progent offers secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN access permits the staff of Progent's remote service group to connect to your environment remotely without violating system security.

Progent's powerful technical support reporting system stores thorough records of all support that Progent's clients have been provided. Progent's team engineers have the benefit of the records of assistance delivered to each Progent client by any engineer. This database of anomalies and fixes is stored as a readily retrievable internal database that permits Progent's online technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's advanced certifications and formal relationships with key technology companies such as Cisco and Microsoft open up additional massive support knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's online service specialists can come up with optimal solutions promptly.

Phone-based support services Offered by Progent to small businesses in Grand Rapids and anywhere in the state of Michigan include:

  • Authorized Windows Expertise
    Microsoft Windows Experts for Grand Rapids, MichiganProgent's Microsoft-certified online service engineers offer computer problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of support engineers who can help you with a broad variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 migration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server design, Lync integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, SQL Server 2012 development and Microsoft SQL Server 2014 upgrades, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, Microsoft Access Development and Training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a wide array of cost-effective desktop support services to assist you business to install, integrate, repair, and administer workstations and laptops based on Windows. Progent's PC desktop support services include providing Microsoft Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment and Intune expertise to centralize the management of your desktops along with your Cloud-connected mobile devices.

  • Contact a Cisco CCIE for Complex Network Troubleshooting
    Cisco Infrastructure Engineers for Grand Rapids, MichiganThe Cisco CCIE certification is the premier recognition for networking professionals, and certifies an individual's network technology knowledge at the expert level. Cisco CCIEs know how to deal with even the most challenging issues associated with network infrastructure design, installation, maintenance, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco Systems' in-house engineers in analyzing anomalies with IOS network management tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their broad expertise enables them to fix problems rapidly. In common instances, less qualified engineers can struggle for hours or days with the same tasks that a CCIE can resolve in minutes.

    Few consulting firms make CCIEs accessible to assist small and medium sized companies. Progent offers quick telephone contact with a Cisco Systems authorized CCIE so you can receive immediate assistance for serious network problems that are crippling worker efficiency but are not within the comfort zone of your ordinary network service personnel. Progent's Cisco CCIE engineers can communicate with your network by means of sophisticated on-line support technology to perform fast, safe, and economical analysis and repair.

  • CISSP, ISSAP, and CISM Certified System Security Consultants
    CISSP Certified Network Security Consultants for Grand Rapids, MichiganProgent's certified CISSP and ISSAP security consultants can provide a variety of system protection services to improve the immunity of your Microsoft Windows, Apple OS X, Linux, or UNIX network against internal or external threats or assist your company to clean up quickly after a serious penetration. Security solutions available from Progent include: thorough network security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recuperation from malicious assaults; installing firewalls; establishing secure architectures for off-site and mobile connectivity; defending your messaging infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X remote consulting services cover a broad spectrum of computer technologies including network architecture, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, VMware vSphere and Citrix virtualization technologies for server economization and simplified management, and migration from older systems to MS Windows or Linux environments. Progent's team-oriented approach to solving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service costs.

    Important Linux variants for which Progent offers expert support include:
    RedHat Linux
    Debian GNU/Linux
    Slackware Linux

Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs that small businesses often need. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important areas of information technology allows customers to execute major projects economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for small and midsize businesses with networks that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are a convenient solution for smaller organizations who don't have the resources to create an internal Help Desk but who require quick access to an efficient Help Desk Call Center with professional telephone support as well as the technical depth to escalate complex trouble tickets to high-level consultants.

    Progent's Call Center consulting services can support you in creating an efficient new Help Desk or enhancing your existing organization, identifying or modifying Help Desk Call Center software products to meet the special requirements of your business, or providing occasional phone support personnel to supplement your internal Help Desk Call Center group to handle unusually busy scenarios like software transitions, major updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of veteran information technology consultants offers your customers in Grand Rapids or anywhere in the state of Michigan immediate communication with an effective network service resource with years of experience delivering phone consulting and online troubleshooting for IT systems powered by Microsoft, Cisco Systems, Mac OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk perception as a crucial contributor to company productivity, and Progent's goal is to resolve rather than just report IT problems.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Group offers phone-based and in-depth consulting support and education in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office Word, and MS Office Excel. To learn more about Progent's expertise, custom development, and training offerings, visit Progent's Business Application Experts Services.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Grand Rapids, or anywhere in the state of Michigan, remote network and server monitoring support centered around System Center Operations Manager, customized by Progent to fit your environment so your network support is proactive rather than reactive. By detecting emerging trouble spots before they grow into downtime, system monitoring can minimize stressful and costly service failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac environments, Microsoft Windows environments, or systems based on a combination of platforms.

How Your Grand Rapids Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote expertise with Windows, Mac OS X, or Linux computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or e-mail For small organizations and new ventures in Grand Rapids or throughout the state of Michigan, Progent's phone-based computer support specialists are ready to provide effective and cost-effective system help the instant your organization has to have it. More than a decade of offering remote repair services has earned Microsoft Gold certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online access tools to solve computer problems rapidly while eliminating the cost and lost time that comes with on-site support calls.

Even if your Grand Rapids company has a local independent consultant or maintains an in-house IT staff that know how to deal with ordinary network issues, Progentís Microsoft certified consultants can still provide an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to address unexpected system emergencies or especially complex integration problems.

Details of Progent's Remote Computer Services for Grand Rapids
Progent's phone support, remote troubleshooting, network security expertise, and network administration services offer small businesses in Grand Rapids or anywhere in the state of Michigan the greatest leverage for your support investment. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk Call Center support and network management, Progent's professionals can deliver your office enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's online help services include:

  • Fast Phone Contact with Microsoft Qualified Experts
    Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to small companies in Grand Rapids and is also ideal for customers in more remote regions of Michigan that lack technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has the use of a wide selection of Microsoft support utilities, service information, and on-going training.

  • Per Minute Rates to Reduce Expenses
    Progent provides online help on a by-the-minute basis, so you are charged only for the support you use. Progent asks for no minimum fee for online support and asks for no ongoing subscription fee for services provided during regular business hours. This saves you from paying big invoices for routine fixes.

  • Availability of Cisco Network Design Experts
    As a Certified Partner for Cisco, Progent offers help from on-staff professionals with expertise in planning, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected infrastructure for local and remote networking.

  • Application Experts Consulting
    Progent's basic consulting offerings include system integration, MS Exchange Server consulting, network security planning, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting support in critical business applications. Help available from the Application Experts staff covers:
    Dynamics GP/Great Plains Support and Customization
    Microsoft Project and Project Online Support
    Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
    Microsoft Office Word and Office 365 Word Support
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Support
    SQL Server Integration and Application Development
    Oracle Database Administration and Application Development
    MySQL DBA Services and Software Programming
    Apple Mac Consulting

    By offering a full service centralized resource for network generalists and specialists, Progent is able to deliver timely, affordable, and thorough information technology solutions that match the unique needs of your business.

  • Advanced Remote Access Tools
    Secure remote connectivity permits Progent's service professionals to observe precisely what your users see. This makes it possible to find fast fixes to problems that could otherwise require an expensive personal service call. Sophisticated online access tools and expert technicians combine to enable Progent to resolve most IT problems rapidly and economically. Progent is an industry leader in online troubleshooting and automated network tracking.

  • Support for Leading VPN Products
    Progent can provide safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.

  • 24x7 Support for High Network Uptime
    For small organizations with line-of-business applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this service can help ensure maximum network availability.

  • Help Desk Services
    Progent's Help Desk outsourcing programs are designed specifically for budget-conscious small organizations whose workers need instant recourse to a Help Desk service with expert telephone support and complete escalation capability.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of technical expertise, refined remote support software, and familiarity with enterprise networking enable small businesses to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, at the front lines of IT support, executing a wide range of IT tasks for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This means that you get not just expert IT capability, but also a consultant with proven methods for applying technical knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premise visits by the minute. As a result, you are invoiced just for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no retainer for support services provided during regular business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's small granularity does away with big bills for quick repairs so you won't be forced to allow less critical problems to fester.

  • Full Documentation of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small support firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by each consultant to every client. The discipline of detailing and organizing service records results in more efficient service and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from stressful and costly service losses.

How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent need for IT help, go to Immediate Urgent Support.

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