Immediate Online Technical Support for Grand Rapids Computer Networks
Fast Phone Technical Support for Grand Rapids NetworksFor companies located in Grand Rapids or anywhere in the state of Michigan, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified professionals have delivered online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure issues, plus the assistance of CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's online support experts offer exceptional leverage because they have the practical experience and have access to the advanced tools needed to resolve the majority of information system problems rapidly. This reduces direct costs because solutions use up fewer billable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally with indirect costs by reducing or avoiding system outages and associated losses due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive remote technical support know-how is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you are invoiced only for the services that you receive. Unlike many remote support companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with scenarios where fast solutions manage to end up as large bills. Progent's penchant for solving problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and proven methodologies which promote the maximum degree of efficiency for online engineering help and troubleshooting for information networks of any size. Progent provides safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's remote service group to access your environment without violating corporate security.

Progent's advanced customer support database system stores thorough records for the support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of assistance rendered to each Progent client by any Progent consultant. This database of anomalies and solutions is structured as a quickly retrievable internal database that enables Progent's online support engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with key vendors including Cisco and Microsoft make available additional vast support knowledge bases and permit priority access to vendors' internal product engineers so Progent's online consulting experts can find optimal solutions in the least time.

Remote technical support services offered by Progent to companies in Grand Rapids and throughout the state of Michigan include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same advanced technology used by some of the industry's leading enterprises. The ProSight suite of network monitoring and management services covers all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete threat progression including protection, identification, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, enhance and debug their networking hardware like switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that all looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Billing rates for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology allows clients to complete critical projects economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are well suited for businesses who lack the budget to assemble and manage an internal Help Desk but who need fast communication with a dependable Help Desk Call Center with professional telephone support plus the ability to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and serves as a seamless supplement to your current Helpdesk team. Progent's Virtual Call Center can act as a an escalation option to handle the toughest network challenges, or be ready in hectic circumstances when your other service providers are too busy.

    Progent's Help Desk team of veteran network experts provides your workers in Grand Rapids or anywhere in the state of Michigan quick communication with an efficient network service group with years of experience delivering phone support and online repair service for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center recognition as a crucial contributor to company productivity, and Progent's intent is to fix rather than just record technical issues.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff provides remote and in-depth consulting support and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, custom programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, programming, and education services, visit Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Grand Rapids, or anywhere in the state of Michigan, online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your business so your network support is proactive and automated. By anticipating possible issues before they grow into full-scale emergencies, system monitoring can minimize stressful and costly service failures. Progent can also assist with network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments that incorporate a mix of platforms.
How Your Grand Rapids Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Grand Rapids or throughout the state of Michigan, Progent's phone-based computer support engineers are ready to provide expert and affordable IT support the instant your organization requires it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to fix IT problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your Grand Rapids organization deals with a regular independent consultant or maintains an in-house organization that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to fix sudden network crises or particularly challenging integration problems.

Advantages of Progent's Network Help for Offices in Grand Rapids
Progent's remote technical help services enable your Grand Rapids business to enjoy the benefits of on-call, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your network will derive added strategic worth by becoming more available, efficient, and protected. Benefits to your business include:

  • Convenient remote expansion of your on-site support resources
    For most businesses in Grand Rapids and throughout Michigan, nearby network support providers, whether represented by independent consultants or an in-house maintenance staff, can handle the majority of network problems. However, serious problems may spring up when your regular resources are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your onsite support technicians. In these instances, Progent's on-call service experts offer an easy, quick, and affordable solution to supplement your local resources and to pass on valuable knowledge to increase your capability to deal with downstream problems locally.

  • Less Reliance on Individual Service Providers
    For network support, smaller businesses commonly rely on independent freelance consultants. Although independent service people carry less internal costs than larger support companies and can afford to charge marginally less, they are often overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the lack of fallback personnel may require your business to go without help during an emergency. As your network grows, network unavailability and problems with critical software are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers an on-call source of reserve support expertise to make sure your network stays available.

  • Create a Scalable Foundation for Smooth Expansion
    Businesses often start with an information architecture created on a modest budget. Without a scalable infrastructure, band-aid fixes can get thrown onto a shaky foundation. When a company grows, reliability and scalability problems can hinder the success of the organization. These poorly built systems need careful analysis, intelligent long-term planning, and wide technical expertise to evolve to a network infrastructure that can deliver the solid foundation to handle current business demands and facilitate future expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller businesses require advice and technical education to navigate through an increasingly complicated maze of technology options available for accelerating business growth and improving efficiency. These companies do not need a computer consultant who is motivated to resell a specific vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is designed around a profitable technology instead of the genuine requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match technical consulting with the best interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical experience, fine tuned remote support software, and familiarity with enterprise networking enable businesses to escape the limitations of exclusive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Full Family of Servers
    Progent can provide in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises help by the minute. Consequently, you are invoiced just for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services provided during normal working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for quick solutions so you won't be forced to permit minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or details of services done, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation sent by each staff member to each customer. The discipline of documenting and archiving support activity allows more efficient service and eliminates a variety of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock network tracking services powered by MS Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can save your IT network from stressful and expensive availability disruptions.
How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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