Immediate Online Technical Support for Grand Rapids Computer Systems
For companies in Grand Rapids or anywhere in Michigan, Progent provides online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging networking problems, as well as the services of CISA and CISSP-qualified security experts to handle high-level security architecture and troubleshooting jobs.
Progent's remote support experts provide excellent leverage because they possess the real-world background and are equipped with the sophisticated technology required to solve most information system issues quickly. This reduces direct expenses because solutions require fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding system outages and related losses stemming from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's extensive online technical support experience is especially valuable for organizations that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.
Progent's billing policy for online support is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you pay just for the support that you actually get. In contrast to many remote support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent situations where speedy. minor repairs manage to turn into large tabs. Progent's skill at disposing of problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and field-tested methodologies which promote the highest degree of effectiveness for remote consulting and repair for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's remote service group to access your network remotely without compromising corporate security.
Progent's powerful technical support reporting system stores comprehensive documentation describing all service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of all help provided to each customer by every Progent consultant. This database of problems and repairs is organized as a quickly exploitable support database that enables Progent's remote support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft open up additional massive technical databases and permit quick access to vendors' internal engineering staff so Progent's online service specialists are able to come up with the best resolutions quickly.
Online technical support services provided by Progent to companies in Grand Rapids and anywhere in the state of Michigan include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online support professionals offer computer system problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of affordable PC desktop services to help you business to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for networking engineers, and indicates a consultant's networking skills at the master level. Cisco CCIEs know how to handle even the most challenging problems encountered in network infrastructure design, deployment, maintenance, compliance, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network administration tools and coming up with workarounds or identifying software updates. CCIEs offer excellent cost-effectiveness since their depth of experience allows them to solve problems quickly. In common cases, less experienced consultants can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can interface to your network by means of advanced remote troubleshooting technology in order to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling family of connectivity products by providing consulting services such as:
CISSP and ISSAP Premier Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions that can bolster the safety of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help you to recuperate rapidly following a damaging penetration. Security support services available from Progent include: comprehensive network security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm assaults; configuring firewalls; designing safe techniques for remote and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online support services to help organizations of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for restoring applications and services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer online consulting services to cover a broad range of information technologies including network infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified administration in environments that include Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's group-based methodology for resolving network problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based help resolving anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the world's leading corporations. The ProSight portfolio of network management outsourcing services covers all key aspects of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that any potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special areas of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Grand Rapids Business Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk Call Center support alternatives for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex problems.
Progent's Call Center consulting expertise can guide you in establishing an efficient new Call Center or revamping your current one, identifying or customizing Help Desk software to address the special demands of your corporation, or adding temporary phone support staff to work with your existing Call Center team to deal with unusually busy events such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk staff of experienced network consultants provides your clients in Grand Rapids or anywhere in the state of Michigan fast assistance from a large network service resource with extensive experience offering telephone-based help and remote troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk recognition as a key enabler of company efficiency, and Progent's policy is to fix instead of simply record network problems.
- Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Team offers online advanced engineering expertise and training in special application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, programming, and training services, go to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Grand Rapids, or anywhere in the state of Michigan, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your environment so your computer support is proactive and automated. By spotting potential issues before they cause downtime, system monitoring can head off disruptive and expensive service breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or networks that incorporate a variety of platforms.
To contact Progent about emergency remote support with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.
For offices and startups in Grand Rapids or anywhere in the state of Michigan, Progent's online computer support specialists are ready to provide effective and affordable IT support whenever your business has to have it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve IT problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.
Even if your Grand Rapids company works with a regular independent consultant or maintains a full time organization that can deal with common computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to address sudden network emergencies or especially complicated integration problems.
Features of Progent's Remote Computer Support for Grand Rapids
Progent's online help, remote troubleshooting, network security consulting, and network management services offer offices in Grand Rapids or throughout the state of Michigan unparalleled leverage for your IT investment. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's experts can provide your business enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a large in-house IT organization. Key features of Progent's online help program include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Grand Rapids and is also ideal for networks in more remote regions of Michigan that have a limited supply of consultants with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has access to a wide range of Microsoft support utilities, technical information, and continuing education.
- By the Minute Rates to Reduce Expenses
Progent offers remote support on a by-the-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for phone service and imposes no periodic retainer for support services provided during normal business hours. This protects you from paying big invoices for routine fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco can provide access to on-staff specialists who have skill in designing, implementing, and managing networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic consulting offerings include technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting expertise in specific application areas. Support offered by the Application Experts Group includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Project Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Software Development
MySQL Database Administration and Software Development
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient one-stop source for IT generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive IT solutions that align with the special requirements of your business.
- State of the Art Online Connectivity Tools
Secure remote access allows Progent's service professionals to see precisely what your users see. This makes it easier to find quick fixes to problems that could otherwise demand an expensive onsite service call. Sophisticated remote connectivity tools and expert technicians combine to enable Progent to repair most network issues quickly and economically. Progent is an industry leader in online troubleshooting and remote network monitoring.
- Compatibility with Leading VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Service for Maximum System Uptime
For companies with vital applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-constrained offices whose workers require immediate access to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT experience, refined support software, and understanding of enterprise networking allow offices to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Start Getting Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry experience, at the front lines of network service, executing a broad variety of technical projects for an extensive mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This guarantees that you get not only world-class IT skills, but also a consultant with proven methods for using technical knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person help per minute. As a result, you are billed only for received services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services delivered during normal working hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick repairs so you will not be forced to permit minor problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports transmitted by every staff member to each customer. The discipline of detailing and archiving service records results in more efficient support and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can save your IT network from stressful and costly service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.