Immediate Remote Troubleshooting for Grand Rapids Computer Networks
Fast Online Consulting for Grand Rapids SystemsFor businesses located in Grand Rapids or anywhere in the state of Michigan, Progent offers remote help for networks powered by Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the assistance of CISSP and CISM-certified security consultants to handle high-level security design and diagnostic issues.

Progent's online support experts offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced tools required to solve the majority of network issues quickly. This lowers direct costs because solutions use up minimal billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization saves even more in indirect costs by minimizing or eliminating network downtime and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online technical support know-how is especially valuable in environments that are dependent on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's billing model for remote support is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you pay exclusively for the services that you actually get. In contrast to typical remote support firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for billing save you from scenarios where quick solutions somehow turn into substantial invoices. Progent's skill at dealing with problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested processes which allow the highest level of effectiveness for remote technical support and repair for information networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's online support team to interface to your network remotely without compromising network security.

Progent's powerful service reporting system keeps extensive records of all service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of support delivered to every customer by every Progent engineer. This archive of anomalies and repairs is organized as an easily accessible support database that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and formal relationships with key industry leaders such as Cisco and Microsoft open up additional extensive technical support databases and permit fast access to manufacturers' in-house support staff so Progent's remote service experts are able to come up with the most efficient resolutions in the least time.

Remote services offered by Progent to customers in Grand Rapids and throughout the state of Michigan include:

Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special information technology programs. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
  • Call Center Expertise
    Progent's Call Center service options for companies with environments that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who don't have the budget to assemble and manage an internal Help Desk but who require fast access to a dependable Call Center with proficient phone assistance plus the expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a transparent extension of your current Help Desk organization. Progent's Virtual Help Desk Call Center can act as a an escalation resource for the most difficult network challenges, or be ready in overflow situations when your other support engineers are too busy.

    Progent's Help Desk Call Center team of seasoned network experts gives your customers in Grand Rapids or anywhere in the state of Michigan immediate communication with a dependable network service resource with substantial experience offering telephone-based help and online troubleshooting for IT systems based on Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk recognition as a key enabler of company performance, and Progent's target is to solve rather than simply annotate technical issues.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Experts staff provides remote and in-depth consulting expertise and education in special business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Word, and Excel. To learn more information concerning Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Team.

  • Online Network Monitoring Services
    Progent can provide companies in Grand Rapids, or anywhere in the state of Michigan, online network and server monitoring support centered around System Center Operations Manager (SCOM), enhanced by Progent for your business so your computer maintenance is proactive rather than reactive. By exposing potential trouble spots before they expand into network outages, system monitoring can ward off stressful and costly service failures. Progent can also deploy network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows networks, or networks that support multiple operating systems.
How Your Grand Rapids Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based assistance with Microsoft Windows, Apple Mac, or Linux networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For offices and startups in Grand Rapids or anywhere in the state of Michigan, Progent's online computer support engineers are ready to deliver professional and economical IT support whenever your company needs it. Long experience delivering online technical assistance has led to Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix network problems quickly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your Grand Rapids office has a regular independent support technician or employs a full time IT staff that can deal with the majority of network problems, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to solve sudden system emergencies or especially complex integration problems.

Features of Progent's Remote Network Services for Grand Rapids
Progent's phone support, Internet-based repair, network security consulting, and network administration services give businesses in Grand Rapids or throughout the state of Michigan the greatest leverage for your support budget. Whether you need one-time phone help and remote network repair or ongoing Help Desk outsourcing services and network administration, Progent's experts can provide your business world class network support while permitting you to avoid the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's online help services include:

  • Immediate Telephone Contact with Microsoft Certified Experts
    Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Grand Rapids and is also ideal for networks in geographic regions of Michigan that lack consultants with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Gold Partner consulting firm, Progent has the use of a broad selection of Microsoft support utilities, technical databases, and on-going education.

  • By the Minute Billing to Reduce Expenses
    Progent provides remote help on a minute-by-minute basis, so you are billed only for the services you use. Progent requires no minimum charge for online help and asks for no periodic subscription fee for support services delivered during regular business hours. This protects you from paying big invoices for routine repairs.

  • Access to Cisco Network Infrastructure Experts
    As a Certified Partner for Cisco, Progent can provide help from authorized specialists with experience in planning, deploying, and troubleshooting networking environments based on Cisco products. Progent can offer a CCIE or CCNP to show you how to create high-speed, reliable, and secure infrastructure for local and remote networking.

  • Application Specialists Consulting
    Progent's basic support services include technology integration, Microsoft Exchange expertise, corporate security design, and Help Desk outsourcing services. Progent's Experts Team offers world-class consulting support for specific application areas. Help available from the Application Experts staff includes:
    Dynamics GP/Great Plains Consulting and Programming
    Microsoft Project Support
    Microsoft Office Excel and Office 365 Excel Consulting and Application Development
    Office Word and Microsoft Office 365 Word Help
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Integration
    SQL Server 2016 Application Design and SQL Server 2014 Software Programming and Troubleshooting
    Oracle Management and Application Programming
    MySQL Management Support and Software Design
    Apple Mac Help
    Amazon Marketplace Web Service (Amazon MWS) Software Integration

    By offering a convenient centralized resource for IT generalists and specialists, Progent is able to deliver fast, affordable, and thorough information technology solutions that fit the unique needs of your business.

  • Sophisticated Online Connectivity Tools
    Protected remote connectivity permits Progent's support experts to observe precisely what your customers see. This makes it possible to produce quick solutions to problems that might otherwise demand a costly onsite service call. Sophisticated online connectivity tools and experienced engineers combine to enable Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in online troubleshooting and automated system tracking.

  • Support for Mainstream VPN Gateways
    Progent supports secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.

  • 24x7 Support for Maximum System Uptime
    For organizations with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce high network availability.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing services are designed especially for budget-constrained offices whose clients need instant recourse to a Help Desk service with expert telephone support and full escalation ability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, depth of IT expertise, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Begin Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.

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