Fast and Affordable Remote Technical Support for Grand Rapids IT Networks
Immediate Phone Technical Support for Grand Rapids NetworksFor organizations in Grand Rapids or anywhere in the state of Michigan, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online technical support experts provide excellent value because they possess the practical background and have access to the advanced tools required to resolve most information system problems rapidly. This reduces direct costs because service calls accumulate minimal chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization benefits even more with incidental costs by reducing or eliminating system downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote consulting experience is particularly important in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the support that you actually get. In contrast to typical online service companies, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing save you from situations where fast solutions somehow end up as substantial invoices. Progent's skill at dealing with problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized tools and field-tested processes which ensure the maximum degree of effectiveness for remote technical support and troubleshooting for IT systems of all sizes. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to link to your company's system without breaching corporate security.

Progent's sophisticated customer support database system maintains extensive records describing all service that Progent's clients have been provided. Progent's authorized service personnel have access to the records of support rendered to every client by any Progent engineer. This database of issues and responses is stored as a readily searchable support database that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's extensive list of certifications and formal relationships with important industry leaders such as Cisco and Microsoft make available other vast technical support databases and permit quick access to manufacturers' internal support staff so Progent's online consulting specialists are able to come up with the most efficient solutions promptly.

Remote technical support services available from Progent to customers in Grand Rapids and throughout the state of Michigan include:

Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables clients to complete major projects within budget and on schedule. Progent's special online consulting services include:
  • Call Center Support
    Progent's Call Center support alternatives for companies with networks based on Microsoft, Cisco, Apple Mac, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for businesses who don't have the budget to build and maintain an internal Help Desk Call Center but who want fast response from a dependable Call Center with proficient phone assistance as well as the ability to escalate the most challenging tasks to advanced engineers.

    Progent's Call Center consulting support can aid you in building an efficient new Help Desk or revamping your current organization, evaluating or enhancing Help Desk application software to address the particular requirements of your corporation, or adding occasional phone support staff to supplement your internal Call Center resources during unusually busy scenarios like software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center team of seasoned network experts provides your customers in Grand Rapids or anywhere in the state of Michigan immediate contact with an efficient network service group with extensive background providing telephone-based support and remote diagnostics for networks powered by Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's charter is to earn the Help Desk the reputation as a significant contributor to company productivity, and Progent's intent is to resolve and not merely record network issues.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Group offers remote professional consulting expertise and training in specific application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, customization, and training for popular Microsoft business applications such as CRM, Office Project, Word, and Microsoft Office Excel. To learn more concerning Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Team.

  • Online Network and Server Monitoring Services
    Progent can provide businesses in Grand Rapids, or anywhere in the state of Michigan, online network and server monitoring services based on Microsoft System Center Operations Manager, configured by Progent for your environment so that your computer support is proactive and automated. By spotting potential problems before they expand into network outages, system monitoring can avoid disruptive and costly network failures. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X networks, Windows environments, or environments that support multiple OS platforms.
How Your Grand Rapids Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote support with Windows, Apple Mac, or Linux networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Grand Rapids or throughout the state of Michigan, Progent's phone-based network support specialists are ready to deliver effective and economical IT help whenever your business has to have it. Long experience delivering online repair services has led to Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access tools to fix IT problems rapidly while eliminating the cost and lost productivity associated with on-premises service visits.

Even if your Grand Rapids organization has a regular independent consultant or employs a full time organization that know how to handle day-to-day network issues, Progent’s Microsoft and Cisco certified engineers can provide a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the time or the expertise to resolve unexpected network emergencies or especially challenging integration problems.

Benefits of Progent's Network Help for Businesses in Grand Rapids
Progent's online network troubleshooting services allow your Grand Rapids company to experience the benefits of immediate, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your network will derive greater strategic worth by being more available, productive, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    For most businesses in Grand Rapids or anywhere in Michigan, nearby network service providers, whether made up of freelance consultants or a full-time IT staff, can deal with typical technical issues. On the other hand, major troubles can strike when local support personnel are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your local service people. In these instances, Progent's online service experts offer an easy, fast, and affordable solution to augment your regular help and to convey valuable knowledge to improve your ability to resolve future issues in-house.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller offices commonly rely on individual freelance consultants. While independent service people have smaller internal costs than big consulting firms and can often charge lower rates, they are often overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the absence of reserve personnel may force your company to go without help during an emergency. As your company expands, system downtime and trouble with vital software are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of backup service expertise to make sure your network is always available.

  • Build a Solid Foundation for Seamless Growth
    Organizations typically begin with an information system created on a modest budget. Lacking a proper framework, band-aid repairs can get piled onto a weak foundation. When a company grows, stability and expandability issues can impede the success of the business. Such poorly designed systems need proper assessment, smart long-term planning, and wide technical knowledge to evolve to a system architecture that can deliver the solid foundation to meet current business demands and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller businesses need guidance and technical training to navigate through an increasingly complicated maze of product options available for promoting business success and enhancing productivity. They hardly need a computer engineer who is trying to sell a certain vendor's technology. Network support and product sales can result in a scenario where the proposed solution is built around a profitable product rather than the genuine needs of a client. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to match technical consulting with the real interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, range of technical expertise, refined remote support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Full Line of Servers
    Progent can provide world-class support for Microsoft’s popular server platforms with services that include Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 expertise, Windows Server 2003 upgrades, Microsoft Windows 2000 upgrades, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises visits by the minute. As a result, you are invoiced just for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for services provided during regular business hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or local service firms who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation transmitted by every staff member to every client. The discipline of documenting and archiving service activity results in more effective support and eliminates a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who won’t release the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your information network from stressful and expensive service losses.
How Does My Business Begin Receiving Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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