Fast Remote Help for Grand Rapids Computer Systems
Urgent Remote Technical Support for Grand Rapids SystemsFor businesses in Grand Rapids or anywhere in the state of Michigan, Progent offers online help for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic issues.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the real-world background and have access to the advanced tools required to resolve most information system problems rapidly. Efficient support reduces immediate costs because solutions use up minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your location. Your organization benefits additionally with indirect costs by reducing or avoiding system downtime and associated losses resulting from business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced remote technical support know-how is particularly helpful for businesses that rely on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for online help is structured to stretch your IT service investment. Progent bills per minute for phone assistance, so you are invoiced just for the services that you receive. In contrast to many remote service companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for pricing prevent scenarios where fast fixes somehow end up as major invoices. Progent's skill at disposing of problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized tools and field-proven methodologies which allow the highest degree of effectiveness for online help and repair for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's remote service group to interface to your company's environment remotely without violating corporate security.

Progent's advanced customer support database system stores extensive documentation describing the service that Progent's customers have been provided. Progent's team engineers have access to the specifics of assistance rendered to every customer by every Progent engineer. This history of problems and responses is stored as an easily retrievable support knowledge base that enables Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft open up additional massive support knowledge bases and permit priority access to vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to arrive at the most efficient resolutions quickly.

Remote technical support services provided by Progent to companies in Grand Rapids and anywhere in the state of Michigan include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same best-of-breed technology used by many of the world's top enterprises. The ProSight portfolio of network management outsourcing services addresses all key facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, applications and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide centralized control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special areas of computer technology allows clients to execute major initiatives economically and on time. Progent's special remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are designed for organizations who lack the resources to support an in-house Call Center but who require quick access to an effective Call Center with professional phone support plus the ability to escalate the most challenging tasks to advanced consultants.

    Progent’s Virtual Help Desk is intended for larger companies and acts as a seamless addition to your existing Help Desk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve complex technical problems, or be available in those instances when your regular service providers are too busy.

    Progent's Call Center team of veteran network consultants offers your customers in Grand Rapids or anywhere in the state of Michigan rapid assistance from an effective technical support group with years of experience delivering phone support and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk the reputation as a significant contributor to company productivity, and Progent's aim is to resolve rather than merely track technical problems.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting staff can supply remote and in-depth consulting support and training in key application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Grand Rapids, or anywhere in the state of Michigan, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your business so your network maintenance is proactive and automated. By uncovering potential trouble spots before they result in full-scale emergencies, remote monitoring can ward off stressful and costly service crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or systems based on a variety of platforms.
How Your Grand Rapids Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Grand Rapids or anywhere in the state of Michigan, Progent's phone-based network support engineers are ready to provide professional and cost-effective system support the moment your business requires it. Long experience delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online connectivity technology to repair network problems quickly while eliminating the cost and lost time associated with in-person service calls.

Even if your Grand Rapids organization has a regular freelance support technician or maintains a full time IT staff that know how to deal with ordinary computer problems, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to solve unexpected network crises or especially challenging integration problems.

Details of Progent's Remote Computer Services for Grand Rapids
Progent's phone help, remote repair, system security expertise, and system administration services give offices in Grand Rapids or throughout the state of Michigan the greatest leverage for your IT investment. Whether you need occasional telephone help and remote network repair or full-time Help Desk outsourcing services and system administration, Progent's experts can deliver your company world class network support while permitting you to eliminate the expense and hassle of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical background, refined support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.