Fast and Affordable Online Support for Grand Rapids Michigan Information Networks
For organizations located in Grand Rapids Michigan, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the services of CISSP-qualified cybersecurity experts to help with high-level security architecture and diagnostic jobs.
Progent's online support experts provide exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology required to solve the majority of information system issues rapidly. This reduces immediate expenses because service calls use up minimal billable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization saves additionally with indirect costs by minimizing or avoiding network outages and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive online consulting know-how is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's pricing model for online help is designed to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to typical remote support companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate scenarios where quick repairs somehow turn into substantial bills. Progent's penchant for disposing of problems efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested processes that ensure the maximum level of effectiveness for online help and repair for IT systems of any size. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's online support team to interface to your environment remotely without breaching corporate security.
Progent's powerful customer support reporting system includes comprehensive records of the support that Progent's clients have received. Progent's staff engineers have the benefit of the details of all help delivered to each client by any Progent engineer. This archive of anomalies and resolutions is structured as a conveniently searchable internal database that allows Progent's online support experts to communicate their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft make available other extensive technical databases and permit quick response from vendors' internal engineering staff so Progent's online consulting experts are able to come up with optimal resolutions in the least time.
Remote technical support services available from Progent to companies in Grand Rapids Michigan include:
Authorized Windows Expertise
Progent's Microsoft-expert remote service engineers offer computer system troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration consulting, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop consulting and support services to help you business to deploy, integrate, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for network professionals, and indicates a person's technical knowledge at the expert level. Cisco CCIEs know how to handle the most stubborn challenges surrounding network design, deployment, administration, compliance, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating problems with IOS Software network administration tools and coming up with workarounds or identifying program updates. Cisco qualified CCIEs provide excellent value since their depth of expertise enables them to solve problems rapidly. In typical instances, less experienced engineers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can connect to your network via advanced on-line troubleshooting tools to perform fast, secure, and affordable diagnosis and remediation.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading family of networking devices. Cisco networking support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet APs engineering support, Cisco WiFi controllers support Services, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection services that can enhance the immunity of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help your company to clean up rapidly after a serious breach. Security services offered by Progent include: thorough network security and compliance audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recuperation from malicious assaults; configuring firewalls; establishing secure mechanisms for off-site and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and managing round-the-clock network monitoring.
Progent offers advanced online support services to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize physical IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for restoring services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based consulting services to cover a broad array of information technologies including system architecture, email systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and easy administration in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from older systems to Microsoft Windows or Linux-powered solutions. Progent's group-based approach to solving network problems promotes quick escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency online assistance resolving anomalies affecting UNIX/Linux systems based on popular versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the world's top corporations. Progent's ProSight series of outsourced network management services addresses all key areas of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT programs. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special areas of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Grand Rapids Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Call Center service options for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center staff of experienced network professionals provides your customers in Grand Rapids Michigan instant access to a reliable support resource with extensive background providing phone consulting and online troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a key driver of company productivity, and Progent's aim is to solve rather than just annotate network problems.
- Business Applications Services: Education, Programming, and Integration
Progent's Applications Consulting staff can supply phone-based professional consulting support and education in specific business application fields including ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, custom programming, and education offerings, see Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Grand Rapids Michigan remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your environment so your IT maintenance is proactive and automated. By spotting emerging trouble spots before they evolve into full-scale emergencies, automated monitoring can ward off stressful and expensive information system breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or systems powered by a combination of operating systems.
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Grand Rapids Michigan, Progent's online network support engineers can provide expert and cost-effective system support the moment your business needs it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online access technology to repair network problems quickly while avoiding the expense and lost time that comes with on-site service visits.
Even if your Grand Rapids business works with a local freelance support technician or employs an in-house IT staff that can deal with common network issues, Progentís Microsoft certified consultants are available to provide a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to address unexpected system emergencies or particularly complex integration projects.
Details of Progent's Remote Computer Services for Grand Rapids Michigan
Progent's online help, remote troubleshooting, network security consulting, and network administration services offer companies in Grand Rapids Michigan unparalleled leverage for your IT investment. Whether you need one-time phone help and remote network repair or ongoing Help Desk services and network administration, Progent's experts can provide your company enterprise-level IT support while permitting you to eliminate the expense and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Grand Rapids Michigan and is also ideal for customers in more remote regions that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a wide array of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Reduce Expenses
Progent provides remote support on a by-the-minute billing plan, so you are charged only for the support you receive. Progent requires no minimum fee for online help and asks for no monthly retainer for services delivered during regular working hours. This keeps you from paying big invoices for routine fixes.
- Availability of Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide help from authorized professionals who have experience in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's core consulting offerings include system integration, Microsoft Exchange expertise, corporate security planning, and Help Desk sharing services. Progent's Experts group offers in-depth consulting expertise for specific application areas. Support available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Training
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle DBA Services and Application Programming
MySQL Management Support and Application Programming
Amazon Marketplace Web Service Software Integration
By providing a full service centralized resource for IT generalists and specialists, Progent can deliver fast, inexpensive, and thorough IT solutions that fit the unique requirements of your business.
- Advanced Remote Access Software
Secure remote connectivity allows Progent's service experts to observe exactly what your users see. This makes it easier to produce fast fixes to issues that might otherwise demand an expensive onsite service call. Effective online connectivity tools and expert engineers together enable Progent to repair most IT problems quickly and economically. Progent is a pioneer in online troubleshooting and remote system monitoring.
- Support for Mainstream VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Service for Maximum System Availability
For offices with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended especially for budget-conscious businesses whose workers need instant recourse to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT knowledge, refined remote support software, and understanding of enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Full Family of Servers
Progent can provide world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises visits per minute. Consequently, you are charged only for delivered services. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services delivered during regular working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick solutions so you won't be forced to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Companies who utilize trusted freelance consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.