Fast Remote Help for Grand Rapids Computer Systems
For businesses in Grand Rapids or anywhere in the state of Michigan, Progent offers online help for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the real-world background and have access to the advanced tools required to resolve most information system problems rapidly. Efficient support reduces immediate costs because solutions use up minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your location. Your organization benefits additionally with indirect costs by reducing or avoiding system downtime and associated losses resulting from business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced remote technical support know-how is particularly helpful for businesses that rely on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.
Progent's billing model for online help is structured to stretch your IT service investment. Progent bills per minute for phone assistance, so you are invoiced just for the services that you receive. In contrast to many remote service companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for pricing prevent scenarios where fast fixes somehow end up as major invoices. Progent's skill at disposing of problems efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized tools and field-proven methodologies which allow the highest degree of effectiveness for online help and repair for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's remote service group to interface to your company's environment remotely without violating corporate security.
Progent's advanced customer support database system stores extensive documentation describing the service that Progent's customers have been provided. Progent's team engineers have access to the specifics of assistance rendered to every customer by every Progent engineer. This history of problems and responses is stored as an easily retrievable support knowledge base that enables Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft open up additional massive support knowledge bases and permit priority access to vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to arrive at the most efficient resolutions quickly.
Remote technical support services provided by Progent to companies in Grand Rapids and anywhere in the state of Michigan include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support experts can provide network problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2013 application development, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Skype for Business Server migration consulting, Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop support services to help your business to install, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services include offering Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network engineers, and certifies a person's network technology knowledge at the expert level. Cisco-qualified CCIEs can deal with the most challenging issues surrounding network infrastructure design, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and developing workarounds or locating software updates. CCIEs are an excellent value since their deep experience allows them to resolve problems rapidly. In typical instances, less seasoned consultants can struggle for many hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can tie into your computer system by means of sophisticated remote troubleshooting technology to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling family of connectivity products. Cisco technology consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless APs consulting support, Cisco wireless controllers support Services, Cisco VPN Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security services to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or help your business to clean up rapidly after a serious breach. Security services available from Progent cover thorough network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious attacks; setting up firewalls; building secure mechanisms for remote and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent offers expert online consulting services to help companies of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize physical IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent workflow for restoring applications and services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online consulting services to address a wide range of information technologies such as network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server economization and simplified administration in networks that combine Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy applications to MS Windows or Linux solutions. Progent's group-oriented approach to solving technical issues enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance analyzing problems within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same best-of-breed technology used by many of the world's top enterprises. The ProSight portfolio of network management outsourcing services addresses all key facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, applications and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide centralized control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special areas of computer technology allows clients to execute major initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Grand Rapids Company Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk Call Center service options for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are designed for organizations who lack the resources to support an in-house Call Center but who require quick access to an effective Call Center with professional phone support plus the ability to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Help Desk is intended for larger companies and acts as a seamless addition to your existing Help Desk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve complex technical problems, or be available in those instances when your regular service providers are too busy.
Progent's Call Center team of veteran network consultants offers your customers in Grand Rapids or anywhere in the state of Michigan rapid assistance from an effective technical support group with years of experience delivering phone support and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk the reputation as a significant contributor to company productivity, and Progent's aim is to resolve rather than merely track technical problems.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting staff can supply remote and in-depth consulting support and training in key application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Grand Rapids, or anywhere in the state of Michigan, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your business so your network maintenance is proactive and automated. By uncovering potential trouble spots before they result in full-scale emergencies, remote monitoring can ward off stressful and costly service crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or systems based on a variety of platforms.
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Grand Rapids or anywhere in the state of Michigan, Progent's phone-based network support engineers are ready to provide professional and cost-effective system support the moment your business requires it. Long experience delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online connectivity technology to repair network problems quickly while eliminating the cost and lost time associated with in-person service calls.
Even if your Grand Rapids organization has a regular freelance support technician or maintains a full time IT staff that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to solve unexpected network crises or especially challenging integration problems.
Details of Progent's Remote Computer Services for Grand Rapids
Progent's phone help, remote repair, system security expertise, and system administration services give offices in Grand Rapids or throughout the state of Michigan the greatest leverage for your IT investment. Whether you need occasional telephone help and remote network repair or full-time Help Desk outsourcing services and system administration, Progent's experts can deliver your company world class network support while permitting you to eliminate the expense and hassle of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to companies in Grand Rapids and is also ideal for networks in more remote areas of Michigan that lack technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a broad range of Microsoft support utilities, technical information, and continuing education.
- Per Minute Billing to Reduce Costs
Progent offers online support on a by-the-minute billing plan, so you pay only for the services you use. Progent asks for no minimum charge for online service and asks for no monthly retainer for support services provided during normal business hours. This protects you from facing big invoices for simple fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco offers access to on-staff professionals with skill in designing, implementing, and managing networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting services consist of system integration, Microsoft Exchange Server expertise, system security design, and Help Desk Call Center support. Progent's Experts group can provide in-depth consulting support in critical business applications. Help available from the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Programming
MS Project Training
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Management Support and Application Design
Amazon MWS Application Development
By providing a full service centralized source for network generalists and specialists, Progent can tailor timely, affordable, and thorough information technology solutions that address the unique requirements of your company.
- Advanced Remote Access Tools
Protected online access permits Progent's support professionals to see precisely what your customers see. This makes it possible to produce quick fixes to problems that could otherwise demand a costly onsite visit. Effective online access software and expert engineers combine to allow Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in online support and automated network tracking.
- Support for Leading VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Service for High Network Availability
For companies with vital applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed especially for budget-constrained offices whose workers require immediate access to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical background, refined support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Start Getting Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site help by the minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no monthly commitment for support services provided during regular business hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you will not be tempted to permit less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has few competitors. Businesses who utilize trusted independent consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, secure, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only support firms to offer 24x7 system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your information network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.