Immediate Online Troubleshooting for Grand Rapids Michigan IT Networks
For businesses located in Grand Rapids Michigan, Progent provides online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the assistance of CISSP-qualified security experts to help with advanced security architecture and troubleshooting issues.
Progent's remote support experts provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced technology needed to solve most network issues quickly. Efficient support lowers direct costs since service calls use up fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more in incidental costs by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced online technical support experience is especially helpful for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.
Progent's billing policy for online help is structured to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged just for the support that you actually get. Unlike many remote service organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and simple model for billing avoid situations where speedy. minor fixes somehow turn into major tabs. Progent's skill at dealing with technical issues quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of optimized tools and field-proven processes which promote the maximum level of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to access your environment remotely without violating corporate security.
Progent's sophisticated customer support database application stores extensive histories for the service that Progent's clients have been provided. Progent's staff service personnel have access to the records of assistance provided to every customer by every Progent consultant. This history of issues and fixes is organized as an easily searchable proprietary database that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of accreditations and working associations with key technology companies including Cisco and Microsoft make available additional extensive technical databases and allow priority response from vendors' in-house support staff with the result that Progent's remote consulting experts can determine optimal solutions in the least time.
Online support services available from Progent to businesses in Grand Rapids Michigan include:
Certified MS Windows Expertise
Progent's Microsoft-certified online support experts can deliver computer system repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop services to help you business to deploy, configure, repair, and manage workstations and laptops based on Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for network infrastructure consultants, and indicates a consultant's network technology skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most stubborn challenges surrounding network infrastructure planning, integration, management, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management utilities and developing workarounds or locating software updates. Cisco CCIEs represent an exceptional value since their depth of experience allows them to solve problems rapidly. In common cases, less qualified consultants can struggle for many hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can connect to your computer system via advanced remote support technology to provide quick, safe, and affordable analysis and repair.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State
Progent's CCIEs offer assistance with all of Cisco's industry-leading family of connectivity appliances by delivering consulting services such as:
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security solutions that can improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recover rapidly after a damaging penetration. Security support services offered by Progent include: thorough network security and compliance audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious attacks; setting up firewalls; designing safe techniques for off-site and mobile access; defending your messaging system from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent offers advanced online consulting support to help organizations of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for restoring services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to cover a wide array of computer technologies including system architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that combine Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from older applications to MS Windows or Linux-powered solutions. Progent's team-based approach to resolving network problems promotes fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance resolving problems within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price services intended to allow small and medium-size organizations to utilize the same best-of-breed technology used by many of the industry's top corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so all potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables clients to complete major initiatives economically and on time. Progent's project-based online engineering services include:
How Your Grand Rapids Business Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center team of seasoned network experts offers your computer users in Grand Rapids Michigan instant contact with a reliable support group with substantial background providing phone support and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center the reputation as a significant enabler of business productivity, and Progent's aim is to fix and not merely document network issues.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Team offers phone-based professional consulting expertise and education in key business application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's consulting, programming, and education services, visit Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Grand Rapids Michigan remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to suit your business so that your computer support is proactive and automated. By spotting looming trouble spots before they expand into crashes, proactive monitoring can minimize disruptive and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks based on a mix of platforms.
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Grand Rapids Michigan, Progent's phone-based network support engineers can provide effective and affordable system help whenever your business requires it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to fix IT problems quickly while eliminating the cost and lost productivity that comes with on-premises support calls.
Even if your Grand Rapids business has a regular freelance support technician or employs a full time IT staff that can deal with day-to-day network problems, Progentís Microsoft certified engineers can still provide an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the availability or the experience to resolve unexpected system crises or especially complicated integration problems.
Advantages of Progent's IT Support for Offices in Grand Rapids Michigan
Progent's online support services allow your Grand Rapids company to experience the advantages of on-call, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your information system will acquire greater business value by being increasingly available, efficient, and protected. Advantages to your company include:
- Seamless remote expansion of your on-site IT resources
With most businesses in Grand Rapids Michigan, local network service providers, whether consisting of independent consultants or an in-house maintenance staff, can deal with typical network issues. On the other hand, IT crises sometimes spring up when your regular resources are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your local support technicians. In these cases, Progent's online support experts give you a convenient, fast, and economical way to augment your regular resources and to pass on valuable information to increase your ability to deal with future problems in-house.
- Reduced Reliance on Freelance Service Providers
For IT maintenance, smaller businesses often depend on independent freelance consultants. Although freelance service people have smaller overhead than big service firms and can afford to charge lower rates, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the absence of fallback help may force your company to wait for assistance during an IT crisis. As your company expands, system unavailability and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service expertise to insure your IT system remains up and running.
- Create a Scalable Basis for Smooth Growth
Companies often start with an information architecture created on a shoestring budget. Without a proper infrastructure, slap-dash repairs can get piled onto a weak foundation. When a network grows, stability and scalability problems can hinder the productivity of the organization. Such poorly built environments require proper analysis, intelligent long-term planning, and broad-based IT knowledge to evolve to a network architecture able to provide the solid foundation to meet critical business demands and facilitate downstream growth.
- Work with Solution Providers Rather Than Technology Sellers
Smaller organizations need guidance and technical training to negotiate an increasingly complicated maze of product options capable of accelerating business success and enhancing productivity. These companies hardly need a computer engineer who is motivated to resell a certain vendor's products. Network support and product sales can lead to a situation where the proposed
solution is built around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to match technical expertise with the real needs of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical experience, fine tuned support software, and familiarity with enterprise networking enable businesses to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Online Network Help from Progent?
- Certified Expertise in Microsoft's Entire Family of Servers
Progent offers in-depth expertise for Microsoftís powerful server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits per minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services delivered during normal working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you won't be tempted to allow simple problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by each consultant to each customer. The discipline of detailing and archiving service activity allows more effective support and avoids a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.