Fast Remote Troubleshooting for Grand Rapids Information Networks
Fast Remote Support for Grand Rapids NetworksFor companies located in Grand Rapids or anywhere in Michigan, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with high-level security design and diagnostic jobs.

Progent's remote technical support experts provide excellent value because they have the practical background and have access to the sophisticated tools necessary to solve the majority of information system problems rapidly. Efficient support lowers direct expenses since solutions accumulate fewer chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with indirect expenses by minimizing or eliminating network downtime and associated losses due to business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced online technical support expertise is particularly important in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to typical remote support firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing do away with situations where speedy. minor fixes manage to end up as major tabs. Progent's skill at handling technical issues quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized technologies and field-proven methodologies that promote the highest level of effectiveness for remote technical support and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's online support team to link to your company's network remotely without compromising system security.

Progent's proven customer support reporting system includes extensive records describing all service that Progent's clients have been provided. Progent's staff engineers have access to the specifics of assistance delivered to each Progent client by any consultant. This database of trouble tickets and resolutions is structured as a quickly searchable internal knowledge base that allows Progent's remote support professionals to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft make available additional extensive technical support databases and allow quick response from vendors' internal product engineers with the result that Progent's online service specialists can find optimal resolutions in the least time.

Online support offered by Progent to companies in Grand Rapids and anywhere in the state of Michigan include:

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT programs. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows customers to complete critical initiatives economically and on time. Progent's project-based remote engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk programs for organizations with networks that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are designed for businesses who lack the resources to assemble and manage an internal Call Center but who want quick response from an effective Help Desk Call Center with proficient telephone support plus the expertise to escalate complex problems to high-level engineers.

    Progent’s Virtual Help Desk is intended for bigger companies and operates as a seamless reinforcement of your established Helpdesk staff. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to handle complex network issues, or be available in overflow circumstances when your ordinary resources are overwhelmed.

    Progent's Call Center team of experienced information technology professionals offers your computer users in Grand Rapids or anywhere in the state of Michigan fast communication with an effective technical support group with years of background offering phone help and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's mission is to earn the Call Center perception as a crucial driver of business performance, and Progent's goal is to resolve and not merely annotate technical issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based advanced engineering support and education in special business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Word, and Excel. To learn more on Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Grand Rapids, or anywhere in the state of Michigan, remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so that your network maintenance is proactive rather than reactive. By exposing potential problems before they cause network outages, proactive monitoring can head off stressful and expensive information system failures. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac networks, Windows systems, or systems based on a combination of platforms.
How Your Grand Rapids Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online assistance with Windows, Mac OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Grand Rapids or throughout the state of Michigan, Progent's online computer support specialists can deliver effective and economical IT support whenever your business requires it. More than 15 years of delivering remote tech support has earned Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to solve computer problems rapidly while eliminating the cost and lost productivity that comes with in-person support visits.

Even if your Grand Rapids company works with a local independent consultant or maintains an in-house organization that can deal with the majority of network problems, Progent’s Microsoft certified consultants are available to provide an easy and transparent virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to address unexpected system crises or particularly complex integration projects.

Advantages of Progent's IT Support for Organizations in Grand Rapids
Progent's online technical help services enable your Grand Rapids company to enjoy the benefits of timely, world-class IT support without the cost of managing a full-time IT organization. Your network will derive added strategic value by being more available, productive, and secure. Benefits to your business include:

  • Seamless virtual expansion of your local IT resources
    With most companies in Grand Rapids or anywhere in Michigan, local network service resources, whether consisting of freelance consultants or an internal IT staff, can solve typical technical problems. On the other hand, serious problems might occur when local support personnel are overstretched or absent, and some problems may involve technology that is beyond the scope of your onsite service technicians. In these cases, Progent's on-call support specialists provide a convenient, fast, and budget-friendly solution to augment your local resources and to pass on valuable information to increase your capability to resolve future issues in-house.

  • Less Reliance on Individual Service Providers
    For network support, smaller companies commonly depend on individual freelance consultants. Although freelance consultants carry less internal costs than larger consulting firms and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the absence of backup help may require your business to go without assistance during an emergency. As your network expands, network downtime and trouble with vital software are more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve service experts to make sure your IT system is always up and running.

  • Create a Solid Basis for Smooth Growth
    Businesses typically begin with an information architecture implemented on a shoestring budget. Without a scalable framework, slap-dash repairs often get thrown onto an unstable foundation. When a company grows, reliability and expandability problems can impede the success of the organization. These badly designed systems need careful assessment, intelligent strategic planning, and broad-based IT expertise to upgrade to a system infrastructure that can deliver the stable foundation to handle vital business demands and facilitate future growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller organizations require advice and technical training to negotiate an increasingly complicated array of product alternatives capable of accelerating business success and improving productivity. These companies do not need a network engineer who is trying to sell a certain vendor's technology. Network consulting and product selling can result in a situation where the recommended solution is designed around a predetermined technology instead of the genuine needs of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match IT expertise with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, range of IT background, fine tuned support software, and understanding of enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional background, at the forefront of network support, executing a broad variety of technical tasks for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This means that you get not just world-class technical help, but also a consultant with proven approaches for applying computer knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises visits per minute. As a result, you are billed only for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services delivered during regular working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation sent by every consultant to every client. The practice of documenting and archiving service records results in more effective service and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your IT network from stressful and costly service losses.
How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.













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