Fast and Affordable Remote Technical Support for Grand Rapids IT Networks
Immediate Phone Technical Support for Grand Rapids NetworksFor organizations in Grand Rapids or anywhere in the state of Michigan, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco Systems, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online support engineers offer excellent value because they possess the real-world experience and are equipped with the advanced technology needed to solve the majority of network issues quickly. This lowers immediate costs because service calls use up fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your office. Your company benefits even more with incidental expenses by minimizing or avoiding system outages and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support experience is especially valuable in environments that depend on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's billing model for remote help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical online service companies, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate situations where fast fixes manage to end up as large tabs. Progent's penchant for dealing with technical issues quickly means your business saves money.

Progent's Online Service Tools
Over time, Progent has fine tuned a set of optimized tools and field-tested methodologies that permit the maximum degree of effectiveness for online help and repair for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco Systems, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's online support team to link to your computer system without violating network security.

Progent's advanced technical support reporting system keeps detailed documentation of all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of support provided to each client by every consultant. This history of trouble tickets and resolutions is organized as a conveniently accessible proprietary database that allows Progent's remote technical professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and formal partnerships with important technology companies such as Cisco and Microsoft open up additional massive technical knowledge bases and permit fast response from manufacturers' internal product engineers with the result that Progent's online service experts are able to arrive at optimal solutions promptly.

Online technical support services available from Progent to businesses in Grand Rapids and throughout the state of Michigan include:

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Billing charges for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables clients to complete major initiatives within budget and on time. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Services
    Progent's Call Center programs for businesses with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for companies who don't have the budget to create an internal Help Desk but who need fast communication with an effective Help Desk Call Center with proficient telephone support plus the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and serves as a seamless addition to your existing Help Desk team. Progent's Virtual Help Desk can serve as a an escalation resource to resolve the most difficult network issues, or be ready in overflow instances when your ordinary support engineers are too busy.

    Progent's Help Desk staff of seasoned information technology professionals provides your workers in Grand Rapids or anywhere in the state of Michigan instant assistance from an efficient technical support resource with extensive background offering telephone-based support and online repair service for networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center recognition as a solid driver of company productivity, and Progent's goal is to solve rather than simply track network issues.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team can supply online advanced engineering support and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, custom programming, and training for Microsoft applications such as Microsoft CRM, Project, Microsoft Office Word, and Office Excel. For more on Progent's consulting, custom programming, and training services, go to Progent's Business Application Experts Group.

  • Online Network Monitoring Support
    Progent offers businesses in Grand Rapids, or anywhere in the state of Michigan, remote network monitoring services based on Microsoft System Center Operations Manager, customized by Progent to fit your business so your network support is proactive and automated. By spotting emerging problems before they grow into crashes, automated monitoring can head off inconvenient and expensive information system crises. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft networks, or environments that incorporate a combination of OS platforms.
How Your Grand Rapids Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft, Mac OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Grand Rapids or anywhere in the state of Michigan, Progent's online computer support specialists can deliver expert and cost-effective system help the instant your business has to have it. More than 15 years of delivering online technical assistance has led to Microsoft Gold status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to repair computer problems quickly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your Grand Rapids company has a regular independent consultant or maintains an in-house organization that can handle typical computer issues, Progentís Microsoft certified consultants can offer an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the time or the experience to fix unexpected network emergencies or particularly tough integration projects.

Features of Progent's Remote Network Services for Grand Rapids
Progent's online support, remote repair, network security consulting, and system administration services offer businesses in Grand Rapids or anywhere in the state of Michigan unparalleled leverage for your support budget. Whether you need one-time telephone support and Internet-based network repair or full-time Help Desk outsourcing support and network administration, Progent's professionals can deliver your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's online help program include:

  • Immediate Phone Contact with Microsoft Certified Professionals
    Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Grand Rapids and is also ideal for customers in more remote areas of Michigan that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Partner support company, Progent has access to a broad range of Microsoft support tools, technical databases, and continuing education.

  • Per Minute Rates to Minimize Expenses
    Progent provides remote help on a minute-by-minute billing plan, so you pay only for the support you use. Progent has no minimum fee for online support and asks for no ongoing subscription fee for services provided during regular business hours. This protects you from facing big invoices for simple repairs.

  • Access to Cisco Certified Network Architecture Professionals
    As a Registered Partner for Cisco Systems, Progent offers help from authorized specialists with expertise in designing, implementing, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for fixed and mobile networking.

  • Application Specialists Consulting
    Progent's basic consulting services include system integration, Microsoft Exchange consulting, system security planning, and Help Desk Call Center support. Progent's Experts group can provide world-class consulting support in critical application areas. Support offered by the Application Experts Team includes:
    Dynamics GP/Great Plains Support and Programming
    MS Project and Project Online Training
    Office Excel and Microsoft Office 365 Excel Consulting and Application Development
    Microsoft Office Word and Office 365 Word Expertise
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Support
    Microsoft SQL 2016 Software Design and Microsoft SQL 2014 Application Programming and Debugging
    Oracle DBA Services and Software Development
    MySQL Project Management and Application Programming
    Apple Mac Help
    Amazon MWS Application Development

    By offering a full service centralized source for IT generalists and application experts, Progent is able to tailor fast, affordable, and thorough IT solutions that address the unique requirements of your business.

  • State of the Art Online Access Software
    Protected remote connectivity permits Progent's support professionals to see exactly what your customers see. This makes it easier to produce fast solutions to issues that could otherwise demand an expensive onsite service call. State-of-the-art remote connectivity software and expert technicians combine to enable Progent to repair most network issues quickly and affordably. Progent is an industry leader in online support and automated system tracking.

  • Compatibility with Leading VPN Gateways
    Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.

  • Round-the-Clock Support for High System Availability
    For organizations with vital applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce maximum system availability.

  • Help Desk Services
    Progent's Help Desk outsourcing programs are designed specifically for budget-conscious organizations whose workers need immediate access to a Help Desk Call Center with effective telephone support and complete escalation ability.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, range of technical background, fine tuned support tools, and familiarity with enterprise networking allow offices to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Complete Family of Server Platforms
    Progent can provide in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 R2 upgrades, Windows 2003 upgrades, Windows 2000 legacy support, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person visits per minute. Consequently, you are invoiced just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services delivered during regular business hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick fixes so you will not be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces little competition. Companies who work with familiar freelance service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.

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