Urgent Phone Help for Grand Rapids Small Business Computer Systems
Fast Remote Consulting for Grand Rapids SystemsFor small companies in Grand Rapids or anywhere in the state of Michigan, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco Systems, Apple Mac, or Linux technology. Progent's Microsoft certified engineers have provided online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's online support experts provide excellent value because they possess the real-world background and are equipped with the sophisticated technology necessary to resolve most network issues quickly. Efficient support lowers immediate expenses because service calls use up minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company saves even more with indirect costs by minimizing or avoiding system downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management.

Progent's billing policy for online support is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you actually get. Unlike typical remote service firms, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent situations where fast solutions somehow turn into major tabs. Progent's skill at dealing with problems quickly translates into your business saving money.

Progent's Remote Technical Support Tools
Over time, Progent has refined a collection of optimized technologies and field-tested processes which allow the highest degree of efficiency for online technical support and troubleshooting for small and midsize business information networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN access permits the consultants of Progent's Technical Response Center to access your computer system remotely without breaching network security.

Progent's powerful customer support database application includes detailed histories describing the support that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of services delivered to every customer by any engineer. This database of problems and solutions is structured as a readily accessible support knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and formal relationships with key technology companies including Cisco and Microsoft make available other massive technical knowledge bases and permit quick response from vendors' internal support staff so Progent's remote service experts are able to arrive at the best solutions in the least time.

Online technical support services provided by Progent to companies in Grand Rapids and anywhere in the state of Michigan include:

  • Authorized Microsoft Windows Support
    Microsoft Windows Experts for Grand Rapids, MichiganProgent's Microsoft-qualified remote support professionals can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your company the expertise of consulting engineers who can help your company with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 R2 set up, Microsoft Exchange Server 2013 deployment, Exchange Server 2010 maintenance, SharePoint 2013 design, Microsoft Lync implementation and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server development and Microsoft SQL Server 2012 upgrades, Systems Center Operations Manager monitoring, Project Server training, and SBS Server 2011 support.

    Progent in addition can deliver a broad range of affordable PC desktop services to assist you company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop support services include offering Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation and Microsoft Intune integration help to centralize the administration of your PCs along with your web-facing tablets and smartphones.

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco Engineers for Grand Rapids, MichiganThe Cisco CCIE credential is the top recognition for network infrastructure engineers, and validates a person's technical skills at the master level. Cisco-qualified CCIEs know how to handle the most complex issues occurring in network infrastructure design, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or identifying program patches. Cisco CCIEs provide excellent cost-effectiveness since their depth of expertise allows them to fix problems quickly. In common instances, less seasoned service providers can struggle for hours or days with the same problems that a Cisco CCIE can resolve in minutes.

    Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling selection of networking products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network technology.

  • CISM and CISSP Certified System Security Specialists
    CISSP Qualified Network Security Engineers for Grand Rapids, MichiganProgent's qualified CISSP, ISSAP, and CISM network security engineers offer a variety of system protection solutions to improve the safety of your Windows, Apple OS X, Linux network against attacks or help you to recuperate rapidly after a damaging penetration. Security consulting services available from Progent cover thorough security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick cleanup after malicious attacks; configuring firewalls; building secure techniques for off-site and mobile access; defending your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based consulting services address a wide range of computer technologies such as system infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, VMware vSphere and Citrix virtualization technologies for server hardware consolidation and easy administration, and transitioning from older systems to MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.

    Progent's UNIX/Linux consultants can offer urgent remote assistance troubleshooting problems affecting UNIX/Linux networks based on leading variants of UNIX including:
    Apple Mac OS X
    HP-UX (Hewlett Packard UNIX)

Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs that small companies frequently need. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for small companies with networks based on Microsoft, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller businesses who don't have the money or time to assemble and manage an internal Help Desk Call Center but who want quick access to a dependable Help Desk Call Center with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Call Center consulting services can support you in creating an efficient new Call Center or improving your established one, selecting or modifying Help Desk application software to address the special requirements of your business, or adding temporary phone support personnel to supplement your internal Help Desk Call Center team to handle demanding events like software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk team of experienced network experts offers your clients in Grand Rapids or anywhere in the state of Michigan instant contact with an efficient network service group with substantial experience providing phone support and remote repair service for networks based on Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's mission is to give the Help Desk recognition as a crucial driver of business productivity, and Progent's intent is to fix instead of merely document IT issues.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team can supply online and in-depth engineering support and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and training for popular Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. To read additional information about Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Team.

    Online Network and Server Monitoring Support
    Progent offers companies in Grand Rapids, or anywhere in the state of Michigan, remote network and server monitoring services powered by MS System Center Operations Manager, customized by Progent to fit your environment so your computer maintenance is proactive rather than reactive. By detecting possible trouble spots before they evolve into full-scale emergencies, system monitoring can avoid stressful and costly information system breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows environments, or networks based on multiple operating systems.

How Your Grand Rapids Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency online help with Microsoft, Mac OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or e-mail information@progent.com. For small companies and new businesses in Grand Rapids or throughout the state of Michigan, Progent's online computer support specialists can provide effective and affordable system help the instant your business has to have it. More than a decade of delivering remote tech support has earned Microsoft Gold certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to repair IT problems quickly while avoiding the cost and lost time that comes with on-premise service visits.

Even if your Grand Rapids company deals with a regular independent support technician or employs an in-house IT staff that can deal with typical network problems, Progent’s Microsoft and Cisco certified consultants can offer an easy and transparent remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to handle sudden system emergencies or particularly tough integration problems.

Details of Progent's Online Computer Support for Grand Rapids
Progent's phone support, remote repair, system security consulting, and network administration services give small companies in Grand Rapids or anywhere in the state of Michigan the greatest leverage for your support investment. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk outsourcing services and network administration, Progent's experts can provide your organization world class IT support while allowing you to eliminate the cost and hassle of running a full-service internal IT staff. Highlights of Progent's online help program include:

  • Fast Phone Access to Microsoft Certified Professionals
    Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to small businesses in Grand Rapids and is also ideal for customers in geographic regions of Michigan that lack technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Gold Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, technical databases, and on-going training.

  • Per Minute Rates to Reduce Costs
    Progent offers online help on a minute-by-minute basis, so you are billed only for the services you receive. Progent requires no minimum fee for online help and requires no periodic retainer for support services provided during normal working hours. This protects you from facing big invoices for quick fixes.

  • Availability of Cisco Network Infrastructure Professionals
    As a Registered Partner for Cisco, Progent offers help from authorized specialists who have expertise in designing, deploying, and managing networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to help you build fast, high-availability, and protected infrastructure for fixed and mobile networking.

  • Application Experts Consulting
    Progent's basic consulting services consist of system integration, Microsoft Exchange consulting, system security design, and Help Desk Call Center services. Progent's Experts group can provide world-class consulting expertise in specific application areas. Support offered by the Application Experts Group covers:
    MS Dynamics GP (Great Plains) Support and Customization
    Microsoft Dynamics Customer Relationship Management Consulting
    Microsoft Project Support
    MS Excel Consulting
    MS Office Support
    Crystal Reports, Microsoft Office Access, and FRx Custom Reports
    UNIX, Linux and Solaris Integration
    Microsoft SQL Server 2008 and 2012 Support and Application Programming
    Oracle DBA Services and Application Development
    MySQL DBA Services and Software Design
    Apple Macintosh Help

    By offering a convenient centralized source for IT generalists and application experts, Progent can tailor timely, affordable, and comprehensive information technology solutions that address the special requirements of your company.

  • Sophisticated Remote Connectivity Software
    Secure online connectivity allows Progent's support experts to see exactly what your users see. This makes it easier to produce fast solutions to problems that might otherwise require a costly onsite visit. State-of-the-art remote access software and experienced engineers together enable Progent to repair most IT problems quickly and economically. Progent is a pioneer in online support and remote network monitoring.

  • Support for Leading VPN Products
    Progent can provide safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.

  • 24-hour Support for High System Uptime
    For small companies with vital applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum system uptime.

  • Help Desk Services
    Progent's Help Desk outsourcing services are intended specifically for budget-conscious small offices whose clients require instant access to a Help Desk service with expert telephone support and complete escalation ability.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, breadth of IT expertise, fine tuned remote support software, and familiarity with corporate IT allow small offices to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Complete Line of Server Platforms
    Progent offers in-depth support for Microsoft’s leading server platforms with services such as Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 R2 expertise, Windows 2003 Server maintenance, Windows 2000 legacy support, Exchange 2013 Server integration, Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange 2003 Server upgrades, plus SQL Server 2008 programming and Microsoft SQL Server 2012 upgrades.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site help per minute. Consequently, you are charged exclusively for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-premise support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services provided during normal working hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you will not be tempted to permit minor problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation sent by each staff member to every client. The discipline of documenting and organizing service activity allows more effective support and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 network tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from painful and costly service losses.

How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If you have an urgent need for network help, go to Immediate Urgent Support.

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