Fast and Affordable Online Technical Support for Grand Rapids Computer Networks
Urgent Phone Help for Grand Rapids SystemsFor companies located in Grand Rapids or anywhere in the state of Michigan, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, as well as the assistance of CISSP-certified security engineers to help with advanced security design and diagnostic issues.

Progent's remote technical support experts offer excellent leverage because they possess the practical experience and have access to the sophisticated tools required to solve most information system issues rapidly. Efficient support lowers direct costs because service calls accumulate minimal billable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization saves additionally in indirect expenses by minimizing or eliminating network outages and related costs resulting from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced remote technical support expertise is particularly helpful in environments that rely on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing model for online help is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are billed just for the support that you receive. Unlike many remote support companies, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and simple model for pricing do away with scenarios where quick solutions somehow turn into big bills. Progent's penchant for dealing with technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of customized technologies and proven methodologies which allow the highest degree of effectiveness for online consulting and repair for IT networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's remote service group to access your company's system remotely without compromising corporate security.

Progent's powerful service reporting system includes thorough documentation for all service that Progent's clients have received. Progent's team consultants have access to the details of all help provided to each client by any consultant. This database of anomalies and resolutions is organized as a conveniently accessible internal knowledge base that permits Progent's remote technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close partnerships with important technology companies including Cisco and Microsoft make available other vast support databases and permit priority response from manufacturers' internal product engineers so Progent's online consulting experts are able to come up with the best resolutions promptly.

Remote support provided by Progent to clients in Grand Rapids and anywhere in the state of Michigan include:

Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing support services are well suited for businesses who don't have the money or time to assemble and manage an in-house Help Desk but who want quick communication with a dependable Help Desk with proficient phone support as well as the ability to escalate complex problems to advanced engineers.

    Progent's Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or revamping your established organization, identifying or modifying Call Center software products to meet the particular demands of your company, or adding temporary phone support staff to work with your existing Call Center team to handle demanding scenarios like software migrations, major upgrades, or installing new applications.

    Progent's Help Desk Call Center team of seasoned information technology professionals provides your clients in Grand Rapids or anywhere in the state of Michigan fast communication with a large technical support resource with years of background delivering telephone-based support and remote diagnostics for networks powered by Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center perception as a crucial contributor to company performance, and Progent's intent is to resolve instead of just track technical problems.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff offers online advanced consulting support and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Excel. For more concerning Progent's expertise, programming, and training services, see Progent's Business Application Experts Team.

  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard Spam Filtering, Virus Defense, Email Content Filtering and Data Loss Prevention.

  • ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as IPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services managed cloud backup.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Grand Rapids, or anywhere in the state of Michigan, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so your computer maintenance is proactive rather than reactive. By spotting potential issues before they evolve into crashes, proactive monitoring can ward off stressful and expensive network failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Microsoft Windows networks, or networks that support a variety of operating systems.
How Your Grand Rapids Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote support with Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Grand Rapids or anywhere in the state of Michigan, Progent's phone-based network support engineers can provide professional and cost-effective system help the instant your company has to have it. Long experience providing online repair services has led to Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote access technology to fix network problems quickly while avoiding the cost and lost productivity associated with in-person support visits.

Even if your Grand Rapids organization relies on a local freelance support technician or employs a full time organization that know how to deal with typical network issues, Progent’s Microsoft certified engineers can still offer a convenient and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the experience to resolve sudden system crises or particularly tough integration projects.

Features of Progent's Remote Computer Services for Grand Rapids
Progent's online support, Internet-based troubleshooting, system security consulting, and network administration services offer companies in Grand Rapids or anywhere in the state of Michigan unparalleled leverage for your IT budget. Whether you need occasional telephone support and remote network repair or ongoing Help Desk outsourcing services and system administration, Progent's professionals can provide your organization enterprise-level IT support while permitting you to avoid the cost and hassle of carrying a large internal IT organization. Key features of Progent's National Remote Support program include:

  • Immediate Phone Contact with Microsoft Certified Experts
    Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Grand Rapids and is also ideal for customers in more remote regions of Michigan that lack technicians with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Certified Partner consulting firm, Progent has the advantage of a wide range of Microsoft support utilities, technical databases, and continuing education.

  • By the Minute Rates to Minimize Costs
    Progent provides online support on a by-the-minute basis, so you are billed only for the support you receive. Progent requires no minimum fee for phone service and requires no monthly subscription fee for services delivered during regular working hours. This protects you from facing big invoices for simple repairs.

  • Availability of Cisco Network Architecture Specialists
    As a Certified Partner for Cisco, Progent can provide the services of on-staff professionals who have skill in designing, implementing, and managing networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for fixed and mobile networking.

  • Application Specialists Team
    Progent's basic support offerings consist of technology integration, MS Exchange expertise, corporate security planning, and Help Desk Call Center services. Progent's Application Experts Team offers world-class consulting support in specific business applications. Support offered by the Application Experts Group includes:
    Dynamics GP/Great Plains Consulting and Customization
    Microsoft Project Expertise
    Office Excel and Microsoft Office 365 Excel Technical Support and Programming
    Office Word and Office 365 Word Support
    BI Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Help
    SQL Server 2016 Software Development and SQL Server 2014 Software Programming and Troubleshooting
    Oracle DBA Services and Software Programming
    MySQL Database Administration and Software Design
    Apple Mac Support
    Amazon Marketplace Web Service Application Development

    By providing a full service centralized source for IT generalists and application experts, Progent is able to tailor timely, inexpensive, and comprehensive IT solutions that match the specific requirements of your company.

  • State of the Art Remote Connectivity Software
    Secure remote connectivity permits Progent's service experts to see exactly what your users see. This makes it possible to produce quick solutions to problems that could otherwise require an expensive personal service call. Effective online connectivity software and experienced engineers together enable Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online support and automated system monitoring.

  • Compatibility with Leading VPN Products
    Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without weakening system security.

  • Round-the-Clock Support for Maximum Network Availability
    For offices with vital applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum network availability.

  • Help Desk Outsourcing
    Progent's Help Desk support services are designed specifically for budget-conscious organizations whose clients require immediate recourse to a Help Desk Call Center with effective phone support and complete escalation ability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, depth of technical background, refined support software, and familiarity with corporate IT enable businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does My Business Begin Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.















© 2002- 2017 Progent Corporation. All rights reserved.