Immediate Online Troubleshooting for Grand Rapids Michigan IT Networks
Fast Online Technical Support for Grand Rapids NetworksFor businesses located in Grand Rapids Michigan, Progent provides online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the assistance of CISSP-qualified security experts to help with advanced security architecture and troubleshooting issues.

Progent's remote support experts provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced technology needed to solve most network issues quickly. Efficient support lowers direct costs since service calls use up fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more in incidental costs by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced online technical support experience is especially helpful for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.

Progent's billing policy for online help is structured to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged just for the support that you actually get. Unlike many remote service organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and simple model for billing avoid situations where speedy. minor fixes somehow turn into major tabs. Progent's skill at dealing with technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of optimized tools and field-proven processes which promote the maximum level of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to access your environment remotely without violating corporate security.

Progent's sophisticated customer support database application stores extensive histories for the service that Progent's clients have been provided. Progent's staff service personnel have access to the records of assistance provided to every customer by every Progent consultant. This history of issues and fixes is organized as an easily searchable proprietary database that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of accreditations and working associations with key technology companies including Cisco and Microsoft make available additional extensive technical databases and allow priority response from vendors' in-house support staff with the result that Progent's remote consulting experts can determine optimal solutions in the least time.

Online support services available from Progent to businesses in Grand Rapids Michigan include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price services intended to allow small and medium-size organizations to utilize the same best-of-breed technology used by many of the industry's top corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so all potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables clients to complete major initiatives economically and on time. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progentís shared Help Desk services make it possible for your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Call Center team of seasoned network experts offers your computer users in Grand Rapids Michigan instant contact with a reliable support group with substantial background providing phone support and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center the reputation as a significant enabler of business productivity, and Progent's aim is to fix and not merely document network issues.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team offers phone-based professional consulting expertise and education in key business application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's consulting, programming, and education services, visit Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Grand Rapids Michigan remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to suit your business so that your computer support is proactive and automated. By spotting looming trouble spots before they expand into crashes, proactive monitoring can minimize disruptive and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks based on a mix of platforms.
How Your Grand Rapids Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Grand Rapids Michigan, Progent's phone-based network support engineers can provide effective and affordable system help whenever your business requires it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to fix IT problems quickly while eliminating the cost and lost productivity that comes with on-premises support calls.

Even if your Grand Rapids business has a regular freelance support technician or employs a full time IT staff that can deal with day-to-day network problems, Progentís Microsoft certified engineers can still provide an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the availability or the experience to resolve unexpected system crises or especially complicated integration problems.

Advantages of Progent's IT Support for Offices in Grand Rapids Michigan
Progent's online support services allow your Grand Rapids company to experience the advantages of on-call, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your information system will acquire greater business value by being increasingly available, efficient, and protected. Advantages to your company include:

  • Seamless remote expansion of your on-site IT resources
    With most businesses in Grand Rapids Michigan, local network service providers, whether consisting of independent consultants or an in-house maintenance staff, can deal with typical network issues. On the other hand, IT crises sometimes spring up when your regular resources are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your local support technicians. In these cases, Progent's online support experts give you a convenient, fast, and economical way to augment your regular resources and to pass on valuable information to increase your ability to deal with future problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller businesses often depend on independent freelance consultants. Although freelance service people have smaller overhead than big service firms and can afford to charge lower rates, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the absence of fallback help may force your company to wait for assistance during an IT crisis. As your company expands, system unavailability and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service expertise to insure your IT system remains up and running.

  • Create a Scalable Basis for Smooth Growth
    Companies often start with an information architecture created on a shoestring budget. Without a proper infrastructure, slap-dash repairs can get piled onto a weak foundation. When a network grows, stability and scalability problems can hinder the productivity of the organization. Such poorly built environments require proper analysis, intelligent long-term planning, and broad-based IT knowledge to evolve to a network architecture able to provide the solid foundation to meet critical business demands and facilitate downstream growth.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller organizations need guidance and technical training to negotiate an increasingly complicated maze of product options capable of accelerating business success and enhancing productivity. These companies hardly need a computer engineer who is motivated to resell a certain vendor's products. Network support and product sales can lead to a situation where the proposed solution is built around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to match technical expertise with the real needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical experience, fine tuned support software, and familiarity with enterprise networking enable businesses to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does Our Company Start Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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    Progentís Wireless Site Survey assists you to design and install a Wi-Fi wireless network adapted to your environment, offering your business a wireless solution that delivers the reception, speed, capacity, QoS, security, and roaming capability your company requires. Progent's Wireless Site Survey services are offered either as an economical online service or as a more detailed onsite service.

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    Remote Support Altaro VM Backup Restore

    Altaro VM Backup software provides small and mid-size organizations a reliable and affordable platform for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, offsite, multi-site, and cloud-hosted environments and also enables low-cost cloud backup to Azure Block Blob storage. Top capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection with backup spacing as short as five minutes for reducing your exposure to data loss, military-grade encryption, item-level recovery capability for individual files and emails, extensive support for Windows Server Cluster Shared Volumes and for VMware vCenter for handling large-scale deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online virtual machines without downtime. Progent is an Altaro partner and can provide a wide range of services to assist you to plan, install, optimize and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup software.

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  • Online Troubleshooting Cisco Firewalls ASA 5580 Firewall Remote Consulting

  • Ubiquiti UniFi WLAN Services
    Ubiquiti UniFi Controller software Engineer

    Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points, security gateways, and managed switches. UniFi appliances installed throughout multiple venues with any number of APs can be remotely provisioned and administered with free UniFi Controller software, which centralizes and streamlines setup, discovery, management, tuning, debugging, monitoring, and reporting. Progent offers the expertise of veteran wireless consultants who can assist you to determine the benefits of Ubiquitiís UniFi technology for your environment and help you to design, install, manage, and maintain your UniFi ecosystem.

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    ProSight LAN Watch is Progentís server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of critical devices that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they can impact your business.

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    Progent's Linux support experts offer small companies and software developers support for managing and supporting Linux systems that run with Microsoft-powered technology. Progent can give your business contact with Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISSP certification. This wide range of expertise offers you a convenient one-stop consulting firm to show you how to create and manage a secure and robust cross-platform network and communications infrastructure that supports Linux and Microsoft interoperability by integrating Windows with leading Linux platforms including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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    Microsoft Windows Server 2008 Failover Clustering Integration Support

    The cluster technology incorporated into the Datacenter and Enterprise versions of MS Windows Server 2008 is radically re-engineered to streamline the installation, configuration, and maintenance of server clusters that provide improved levels of network dependability, security, performance, and versatility. New or enhanced features include automated cluster verification, easier setup and installation, unified cluster management, redesigned cluster architecture for maximum availability, hardened protection and quorum models, minimization of failure points, greater storage and RAM capacity, and improvements for geographically dispersed clusters. Progent's Microsoft-certified consultants can assist your company assess the advantages of failover clusters, design and execute an installation, train your network support personnel to administer your cluster environment, provide continuing consulting and technical help services, and produce and test a workplace recovery plan.

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    Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to ensure consistent performance and maximum uptime for critical workloads by offering unified, mixed-platform monitoring of physical and virtual resources installed across local datacenters and cloud environments. Progent's SCOM consulting team offers advanced online and onsite support to help organizations of any size to design, implement, optimize, enhance and repair Operations Manager 2016 solutions. Progent can help you to migrate to Operations Manager 2016 from earlier versions of Operations Manager or from different monitoring products, or combine multiple monitoring systems into a unified infrastructure management ecosystem. Progent can also help you expand your Operations Manager 2016 scope to incorporate infrastructure hosted on public clouds including Microsoft Azure and Amazon AWS.

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    Progent's Microsoft-certified SQL Server 2019 consultants can assist your organization to evaluate the business case for upgrading to SQL Server 2019 and can provide rapid remote or on-premises access to consulting experts in system design and deployment, software programming, SQL Server management, and network security.

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    Progent can assist small and mid-size businesses to provision their home-based employees with transparent access to public cloud applications and services.

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    Network Engineer Cisco ASA 5500 Firewalls

    Progent's Cisco CCIE-certified network infrastructure experts can help you to maintain legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to configure, administer, update and debug Cisco ASA 5500-X security appliances with Firepower Services.

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    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance problems.

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  • Progent Startup Businesses Server Consulting Cisco and Microsoft Certified Experts Progent Small Business Configuration
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    To deliver economical network services for small companies, Progent has developed comprehensive IT outsourcing packages that give small offices fast access to network help without forcing you to hire, train, and manage a large full-time computer support team. Progentís IT outsourcing services give you an economical alternative for creating a secure and robust environment for your important Microsoft Windows business productivity suites such as Microsoft Office XP and Office 2003.

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    Progent's certified professionals can assist you you to evaluate the benefits of Windows Server 2008 for your company, create pilot systems and migration plans, integrate Windows Server 2008 with your IT environment and workload, educate your IT staff how to run enhanced administration tools, and deliver continuing consulting and technical support via budget-friendly alternatives such as Helpdesk service and online technical support.

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    Progent's application experts offer advanced support, software programming, deployment help, and online classes for leading applications that address vital areas including ERP and MRP, financials, management reporting, web application design, and the MS Office suite of business productivity solutions. As a Microsoft Partner with decades of background delivering high-level consulting and troubleshooting services remotely, Progent can assist small businesses anywhere in the United States to eliminate the lost productivity and expense related to travel and on-premises activity without compromising the high quality of technical support.

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    GIAC Security Audit Consulting

    GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of network security professionals. GIAC certifications are recognized by companies and government organizations all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer support for all of the security disciplines addressed under GIAC certification including auditing infrastructure security mechanisms, security incident handling, intrusion detection, web application security and security information and event management (SIEM) solutions.

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    Progent can provide small and medium-size companies overflow or comprehensive Help Desk support services for offsite workers.

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    ProSight Remote IT Management Professional

    Progent's ProSight portfolio of managed services are designed to offer organizations who maintain small internal network administration and support teams with low-cost help from world-class management tools and technical expertise. Advantages of Progent's ProSight catalog of managed services include predictable IT maintenance expenses, smart automation of common administrative tasks, ongoing absorption of new information technology, smooth transition from older technology to modern solutions, close fit between computer technology with strategic objectives, guidance from seasoned network experts, and allowing management to concentrate on business issues instead of fast-evolving information technology.

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  • Stealth Penetration Testing Security Organization Security Penetration Testing Security Organization

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    Active Directory Technical Support Services

    Windows Enterprise Directory demands extensive practical experience to integrate optimally across a large corporation. Progentís Microsoft Certified engineers are experts in planning, deploying, and troubleshooting sophisticated Microsoft Enterprise AD projects. Progentís areas of proven competence with Windows Server Active Directory include replication issues, multi-domain partition design, repair of corrupted AD objects, cleaning up legacy legacy software configuration objects in production Active Directory environments, and fixing unsuccessful configurations of Active Directory and AD-associated applications.

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  • Supplemental Support Desk Computer Consultant Integration Extended Helpdesk
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    Top Rated Online Support Services Meraki MR34 Access Point

    Progent's Meraki Wi-Fi AP experts provide remote and on-premises support services to assist organizations of all sizes to design, install, manage, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki APs. Progent can help you to configure and manage Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco products such as switches, routers and ASA firewalls to build a seamless network infrastructure that provides identical connectivity, performance, security, manageability and uptime for wired and Wi-Fi clients regardless of their location or device.

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  • Ubiquiti UniFi Controller Consultant Services Urgent Engineers Ubiquiti WiFi access point
  • Unified CM Professionals Collaboration Online Consulting
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  • Virtualization Consultants Virtual Server Technology Consultants
  • Windows 2003 Server Professionals Windows 2003 Technical Support Services
  • Windows Server 2012 R2 Clustering IT Consulting Windows Server 2012 R2 Multitenancy Computer Engineer
  • Wireless EMail Network Consulting Wireless Support

  • 24-Hour Windows Server 2008 Active Directory On-site Technical Support
    Consulting Services Microsoft Windows Server 2008 R2

    Microsoft Windows Server 2008 represents an important step forward in making information networks more secure and available, easier to virtualize and administer, higher performing, and able to provide a better environment for web publishing. Progent can assist your company get the most from the enhancements built into Microsoft Windows Server 2008 by providing certified consulting, troubleshooting, training, staffing, monitoring, and security expertise.

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  • Specialist VMware Site Recovery Manager and NSX
    VMware Site Recovery Manager Consultants

    VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.

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