Fast and Affordable Online Support for Grand Rapids Michigan Information Networks
Fast Online Support for Grand Rapids NetworksFor organizations located in Grand Rapids Michigan, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the services of CISSP-qualified cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's online support experts provide exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology required to solve the majority of information system issues rapidly. This reduces immediate expenses because service calls use up minimal billable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization saves additionally with indirect costs by minimizing or avoiding network outages and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive online consulting know-how is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's pricing model for online help is designed to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to typical remote support companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate scenarios where quick repairs somehow turn into substantial bills. Progent's penchant for disposing of problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested processes that ensure the maximum level of effectiveness for online help and repair for IT systems of any size. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's online support team to interface to your environment remotely without breaching corporate security.

Progent's powerful customer support reporting system includes comprehensive records of the support that Progent's clients have received. Progent's staff engineers have the benefit of the details of all help delivered to each client by any Progent engineer. This archive of anomalies and resolutions is structured as a conveniently searchable internal database that allows Progent's online support experts to communicate their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft make available other extensive technical databases and permit quick response from vendors' internal engineering staff so Progent's online consulting experts are able to come up with optimal resolutions in the least time.

Remote technical support services available from Progent to companies in Grand Rapids Michigan include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the world's top corporations. Progent's ProSight series of outsourced network management services addresses all key areas of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT programs. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special areas of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center service options for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Call Center staff of experienced network professionals provides your customers in Grand Rapids Michigan instant access to a reliable support resource with extensive background providing phone consulting and online troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a key driver of company productivity, and Progent's aim is to solve rather than just annotate network problems.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting staff can supply phone-based professional consulting support and education in specific business application fields including ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, custom programming, and education offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Grand Rapids Michigan remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your environment so your IT maintenance is proactive and automated. By spotting emerging trouble spots before they evolve into full-scale emergencies, automated monitoring can ward off stressful and expensive information system breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or systems powered by a combination of operating systems.
How Your Grand Rapids Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Grand Rapids Michigan, Progent's online network support engineers can provide expert and cost-effective system support the moment your business needs it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online access technology to repair network problems quickly while avoiding the expense and lost time that comes with on-site service visits.

Even if your Grand Rapids business works with a local freelance support technician or employs an in-house IT staff that can deal with common network issues, Progentís Microsoft certified consultants are available to provide a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to address unexpected system emergencies or particularly complex integration projects.

Details of Progent's Remote Computer Services for Grand Rapids Michigan
Progent's online help, remote troubleshooting, network security consulting, and network administration services offer companies in Grand Rapids Michigan unparalleled leverage for your IT investment. Whether you need one-time phone help and remote network repair or ongoing Help Desk services and network administration, Progent's experts can provide your company enterprise-level IT support while permitting you to eliminate the expense and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT knowledge, refined remote support software, and understanding of enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



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