Fast Online Support for Grand Rapids Small Business Computer Systems
Fast Phone Help for Grand Rapids SystemsFor small companies located in Grand Rapids or anywhere in the state of Michigan, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified professionals have provided remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco Systems CCIE-certified network specialists to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.

Progent's remote support experts provide excellent value due to the fact that they possess the practical background and are equipped with the advanced tools needed to solve most network problems rapidly. Efficient support lowers immediate costs since solutions accumulate fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges per minute for phone consulting, so you pay only for the support that you receive. Unlike many remote service organizations, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for pricing save you from situations where speedy. minor solutions somehow end up as large tabs. Progent's skill at disposing of technical issues efficiently translates into your company saving cash.

Progent's Online Support Tools
Over time, Progent has developed an array of optimized tools and field-proven processes which promote the highest level of effectiveness for remote help and troubleshooting for small company computer systems. Progent offers protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN technology allows the experts of Progent's remote service group to interface to your company's system without breaching network security.

Progent's powerful technical support database system includes detailed records for all service that Progent's customers have been provided. Progent's team consultants have the benefit of the details of support delivered to every customer by any Progent engineer. This database of problems and fixes is structured as a conveniently exploitable support database that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit quick access to manufacturers' in-house support staff so Progent's online consulting specialists are able to find the best resolutions in the least time.

Online services Offered by Progent to companies in Grand Rapids and throughout the state of Michigan include:

  • Authorized Microsoft Windows Experts
    Microsoft Windows Experts for Grand Rapids, MichiganProgent's Microsoft-certified online support experts offer network problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your organization the expertise of support professionals who can assist your company with a broad variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 migration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 development, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online training, Microsoft Office Access Programming, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent also offers a broad range of affordable desktop services to help you company to install, configure, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's desktop consulting services include offering Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation and Intune consulting to centralize the management of your desktops along with your web-facing tablets and smartphones.

  • Contact a Cisco CCIE for Complex Network Troubleshooting
    Cisco CCIE Engineers for Grand Rapids, MichiganThe Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and indicates a consultant's networking skills at the master level. CCIEs know how to deal with even the most difficult challenges occurring in network infrastructure design, deployment, administration, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco Systems' internal product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or locating software patches. Cisco CCIEs represent an excellent cost-effectiveness since their deep experience allows them to find solutions for problems quickly. In typical cases, less experienced service providers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes.

    Few service providers make CCIEs available to support small and medium sized businesses. Progent offers fast telephone contact with a Cisco Systems authorized CCIE so you can receive urgent assistance for severe network issues that are hurting business efficiency but are beyond the experience of your regular computer service personnel. Progent's Cisco CCIE engineers can communicate with your environment via the latest on-line support technology in order to provide quick, secure, and economical analysis and repair.

  • CISSP and ISSAP Certified System Security Consultants
    CISSP Qualified System Security Experts for Grand Rapids, MichiganProgent's accredited CISSP and ISSAP security consultants can provide a range of system protection services to strengthen the defenses of your Microsoft Windows, Apple Mac, Linux, or UNIX environment against internal or external threats or assist you to clean up rapidly after a serious penetration. Security consulting services offered by Progent include: thorough security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm attacks; installing firewalls; building secure techniques for remote and mobile communication; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

  • Enterprise Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote support to help companies of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine local resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) enterprise hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X remote support services cover a wide array of information technologies such as network architecture, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, VMware and Citrix virtualization technologies for server hardware consolidation and easy administration, and transitioning from legacy applications to Windows or Linux solutions. Progent's group-oriented approach to resolving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.

    Important Linux versions for which Progent offers expertise include:
    Debian GNU/Linux

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs that small businesses often need. Billing charges for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology allows customers to complete major initiatives economically and on time. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for small and midsize organizations with environments that incorporate Windows, Cisco Systems, Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing support services are designed for smaller businesses who don't have the resources to build and maintain an internal Help Desk but who require fast response from a dependable Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate complex problems to advanced engineers.

    Progent's Call Center consulting expertise can assist you in creating an efficient new Call Center or enhancing your established organization, evaluating or enhancing Help Desk software products to handle the special needs of your business, or providing temporary online personnel to supplement your in-house Help Desk group to handle high-demand scenarios such as software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned information technology experts gives your workers in Grand Rapids or anywhere in the state of Michigan instant contact with an efficient network service resource with extensive experience delivering phone consulting and online diagnostics for networks based on Microsoft Windows, Cisco Systems, Apple Mac OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk the reputation as a key driver of company performance, and Progent's policy is to solve and not merely annotate network issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Team can supply phone-based professional consulting support and training in key application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft business applications including CRM, MS Project, MS Office Word, and MS Office Excel. To find out more on Progent's consulting, custom programming, and training services, see Progent's Business Application Experts Team.

  • Remote Network and Server Monitoring Support
    Progent can provide companies in Grand Rapids, or anywhere in the state of Michigan, remote computer system monitoring support centered around Microsoft System Center Operations Manager, enhanced by Progent to accommodate your business so your IT support is proactive and automated. By uncovering emerging problems before they expand into crashes, remote monitoring can avoid disruptive and costly network failures. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows environments, or networks based on a combination of operating systems.

How Your Grand Rapids Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote expertise with Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or e-mail For small companies and new businesses in Grand Rapids or throughout the state of Michigan, Progent's online computer support specialists can deliver professional and affordable system help the instant your organization requires it. More than a decade of providing remote tech support has led to Microsoft Gold status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair IT problems quickly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Grand Rapids office works with a regular freelance support technician or employs a full time IT staff that know how to deal with common network problems, Progent’s Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to address sudden system crises or especially tough integration problems.

Details of Progent's Remote Computer Support for Grand Rapids
Progent's phone help, Internet-based repair, system security consulting, and system management services give small businesses in Grand Rapids or anywhere in the state of Michigan unparalleled leverage for your support budget. Whether you require occasional telephone help and remote network repair or ongoing Help Desk outsourcing support and system administration, Progent's experts can deliver your company world class IT support while permitting you to avoid the expense and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:

  • Fast Phone Access to Microsoft Certified Experts
    Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to small businesses in Grand Rapids and is also ideal for customers in geographic regions of Michigan that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has access to a broad array of Microsoft support tools, service databases, and continuing education.

  • By the Minute Rates to Minimize Costs
    Progent provides remote support on a per-minute basis, so you are charged only for the services you receive. Progent requires no minimum fee for phone help and asks for no ongoing subscription fee for support services provided during normal business hours. This protects you from paying big bills for routine repairs.

  • Access to Cisco Network Design Professionals
    As a Registered Partner for Cisco Systems, Progent can provide the services of authorized professionals who have expertise in designing, deploying, and managing networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to help you build fast, high-availability, and protected connectivity for wireline and wireless networking.

  • Application Specialists Team
    Progent's basic support services consist of system integration, Microsoft Exchange expertise, corporate security design, and Help Desk Call Center services. Progent's Application Experts group offers in-depth consulting support for critical business applications. Help offered by the Application Experts staff includes:
    Microsoft Dynamics GP/Great Plains Support and Programming
    Microsoft Office Project and Project Online Support
    Office Excel and Microsoft Office 365 Excel Consulting and Application Development
    Microsoft Office Word and Office 365 Word Support
    BI Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL Server 2016 Application Programming and SQL Server 2014 Application Development and Debugging
    Oracle Management Support and Application Development
    MySQL Database Administration and Application Programming
    Mac Consulting

    By offering a convenient one-stop resource for network generalists and application experts, Progent can deliver timely, inexpensive, and comprehensive IT solutions that address the unique requirements of your business.

  • Sophisticated Remote Connectivity Tools
    Protected online connectivity permits Progent's service experts to see exactly what your users see. This makes it easier to produce quick solutions to issues that might otherwise require an expensive personal service call. Sophisticated online connectivity tools and experienced engineers together allow Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite support and remote network monitoring.

  • Compatibility with Leading VPN Products
    Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.

  • Round-the-Clock Service for Maximum Network Availability
    For small offices with vital applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure maximum network uptime.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing services are designed especially for budget-conscious small companies whose clients require instant recourse to a Help Desk service with effective phone support and complete escalation capability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, depth of IT background, fine tuned support software, and familiarity with corporate IT enable small companies to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Full Range of Servers
    Progent can provide in-depth expertise for Microsoft’s powerful server platforms with services such as Windows 2012 R2 Server migration and deployment support, Windows Server 2008 R2 migration, Microsoft Windows Server 2003 upgrades, Windows 2000 Server legacy support, Microsoft Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premise help by the minute. As a result, you pay exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup fee and requires no retainer for services delivered during normal working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's small granularity does away with big invoices for quick repairs so you won't be forced to permit minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has few competitors. Businesses who work with trusted independent consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock network tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can save your IT network from stressful and expensive availability losses.

How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent requirement for network help, go to Immediate Emergency Support.

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