Fast Online Help for Grand Rapids Michigan Computer Systems
Urgent Phone Help for Grand Rapids SystemsFor organizations in Grand Rapids Michigan, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide excellent leverage due to the fact that they have the practical background and have access to the sophisticated technology necessary to solve the majority of information system issues quickly. This reduces direct costs since solutions use up minimal chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your company saves additionally with indirect expenses by reducing or avoiding system outages and related costs stemming from business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive remote technical support expertise is particularly helpful for businesses that rely on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are billed only for the support that you actually get. Unlike many remote service companies, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and simple model for pricing eliminate situations where quick fixes manage to turn into major bills. Progent's penchant for solving technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a collection of optimized technologies and proven methodologies that ensure the maximum degree of effectiveness for remote help and troubleshooting for information systems of all sizes. Progent offers protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's remote service group to interface to your company's computer system without violating network security.

Progent's sophisticated customer support reporting application keeps comprehensive histories of all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of assistance provided to every Progent client by every Progent consultant. This history of issues and solutions is stored as a quickly accessible proprietary knowledge base that permits Progent's online technical experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with major technology companies such as Cisco and Microsoft make available additional massive technical databases and permit quick response from vendors' in-house engineering staff with the result that Progent's remote service experts are able to come up with optimal resolutions quickly.

Online technical support services offered by Progent to businesses in Grand Rapids Michigan include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and fast recovery of vital files/folders, apps, images, plus VMs. ProSight DPS lets your business avoid data loss caused by hardware failures, natural calamities, fire, malware like ransomware, human mistakes, malicious insiders, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. Besides maximizing the security and functionality of your computer network, Progent's patch management services allow your IT team to focus on line-of-business initiatives and activities that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a secured online account and enter your password you are requested to confirm your identity on a unit that only you have and that is accessed using a separate network channel. A wide selection of devices can be utilized as this second form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. To find out more about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth reporting utilities designed to integrate with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver centralized management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of computer technology enables clients to execute critical projects economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center team of experienced network consultants provides your workers in Grand Rapids Michigan rapid contact with an efficient support resource with extensive background offering telephone-based help and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk perception as a key enabler of business productivity, and Progent's intent is to resolve rather than merely track technical problems.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Group can supply online and in-depth consulting expertise and training in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for Microsoft applications such as CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information concerning Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer advanced online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Grand Rapids Michigan remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can tune SCOM to accommodate your environment so your IT maintenance is proactive rather than reactive. By exposing possible issues before they evolve into full-scale emergencies, automated monitoring can minimize disruptive and expensive service failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks powered by a variety of OS platforms.
How Your Grand Rapids Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Grand Rapids Michigan, Progent's phone-based computer support engineers can provide professional and economical system help the instant your business requires it. More than 20 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote access technology to repair IT problems quickly while avoiding the expense and lost productivity associated with on-site service calls.

Even if your Grand Rapids office has a regular independent support technician or maintains a full time IT staff that can handle common network problems, Progent's Microsoft certified consultants can still offer an easy and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to fix sudden system emergencies or especially challenging integration projects.

Advantages of Progent's Network Help for Offices in Grand Rapids Michigan
Progent's online IT consulting services allow your Grand Rapids business to have the advantages of timely, enterprise-level IT support without the cost of maintaining an in-house IT organization. Your information system will acquire greater business value by being more available, productive, and secure. Benefits to your business include:

  • Convenient remote extension of your local IT resources
    For most businesses in Grand Rapids Michigan, nearby computer support resources, whether made up of independent consultants or an internal IT staff, can take care of the majority of technical issues. On the other hand, IT crises might spring up when local support personnel are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your local service personnel. In these situations, Progent's on-call service experts provide a convenient, quick, and budget-friendly solution to supplement your regular resources and to transfer valuable information to improve your ability to handle downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For network support, smaller businesses often rely on independent freelance service providers. Although independent consultants carry less overhead than larger support companies and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the lack of backup help may require your business to wait for assistance during an emergency. As your network grows, system downtime and problems with vital applications become more expensive. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of reserve support expertise to insure your network stays up and running.

  • Create a Scalable Basis for Seamless Growth
    Businesses often start with an information system created on a modest budget. Without a proper framework, band-aid fixes can get thrown on top of an unstable foundation. As a network grows, stability and expandability problems can hinder the success of the organization. These badly built systems require proper assessment, intelligent long-term planning, and broad-based IT expertise to evolve to a network architecture able to provide the stable foundation to handle vital business requirements and facilitate future growth.

  • Work with Solution Providers Instead of Product Sellers
    Smaller offices need advice and technical education to navigate through an increasingly complicated maze of technology alternatives capable of accelerating business growth and improving productivity. These companies do not need a network consultant who is trying to resell a certain vendor's technology. IT consulting and product selling can lead to a scenario where the proposed solution is built around a profitable technology rather than the true requirements of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to match technical expertise with the real needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical knowledge, fine tuned support software, and understanding of corporate IT allow companies to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry experience, at the front lines of IT service, performing a wide variety of IT tasks for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not just world-class technical help, but also a support engineer with field-tested approaches for using technical knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help by the minute. Consequently, you are billed only for received support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no monthly commitment for services provided during regular working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you won't be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent has few competitors. Companies who utilize trusted freelance service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and productive.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system tracking services based on MS Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from painful and costly availability losses.
How Does Our Company Begin Getting Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.



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