Fast Remote Troubleshooting for Grand Rapids Michigan Information Networks
For organizations located in Grand Rapids Michigan, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, plus the services of CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting issues.
Progent's remote support experts offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated technology required to resolve most network problems rapidly. Efficient support reduces immediate expenses because solutions use up fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally with incidental costs by reducing or eliminating network outages and associated costs resulting from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive online technical support know-how is particularly helpful in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing model for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you actually get. Unlike typical online support firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent situations where quick solutions manage to turn into large tabs. Progent's penchant for solving technical issues efficiently means your business saves money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of optimized tools and proven processes that permit the maximum degree of efficiency for remote help and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to link to your company's network remotely without compromising system security.
Progent's advanced technical support database application stores thorough records of the service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of all help delivered to each client by any consultant. This database of anomalies and responses is structured as a readily exploitable internal knowledge base that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick access to manufacturers' in-house engineering staff so Progent's remote service specialists can come up with optimal resolutions in the least time.
Online services offered by Progent to clients in Grand Rapids Michigan include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote support experts can provide computer system problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration support, Skype for Business Server planning and deployment consulting, Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable PC desktop support services to assist your company to deploy, configure, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network professionals, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs can deal with even the most complex challenges associated with network design, integration, administration, protection, and repair. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS Software network management tools and developing workarounds or identifying software updates. Cisco qualified CCIEs represent an exceptional value because their deep expertise allows them to fix problems quickly. In common cases, less seasoned engineers can wrestle for many hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can tie into your computer system via advanced remote support tools to provide quick, safe, and economical diagnosis and remediation.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State
Progent's Cisco CCIEs can provide help for the entire range of Cisco's market leading family of connectivity appliances by delivering consulting services such as:
CISM and CISSP Certified System Security Engineers
Progent's qualified CISM and CISSP security and compliance experts offer a variety of system protection services to improve the defenses of your Windows, macOS and OS X, or Linux environment against attacks or assist your business to recuperate quickly after a damaging penetration. Security services available from Progent cover in depth data security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm assaults; installing firewalls; establishing safe mechanisms for remote and mobile communication; guarding your email system from viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent can provide expert remote support services to help businesses of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering applications and services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online consulting services to cover a wide range of information technologies such as network infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in networks that include Linux with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy applications to Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's leading corporations. The ProSight portfolio of network management outsourcing services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver centralized management and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is intended to assess your organization's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT programs. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology allows clients to execute major initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Grand Rapids Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Call Center support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk team of seasoned network professionals provides your customers in Grand Rapids Michigan fast contact with an effective technical support group with substantial experience delivering telephone-based consulting and remote repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a major enabler of business performance, and Progent's intent is to resolve and not just report network issues.
- Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting staff can supply online and in-depth consulting support and education in key application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, programming, and training services, see Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver companies in Grand Rapids Michigan remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your business so that your network support is proactive and automated. By uncovering looming issues before they expand into network outages, automated monitoring can avoid inconvenient and expensive network crises. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks powered by a mix of operating systems.
To get in touch with Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Grand Rapids Michigan, Progent's phone-based network support specialists can provide effective and cost-effective IT support whenever your business has to have it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to fix IT problems rapidly while avoiding the expense and lost time that comes with on-site support visits.
Even if your Grand Rapids office relies on a local independent support technician or employs a full time organization that can handle day-to-day network problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the time or the expertise to handle sudden network emergencies or especially tough integration projects.
Benefits of Progent's IT Support for Companies in Grand Rapids Michigan
Progent's online network troubleshooting services allow your Grand Rapids organization to experience the benefits of on-call, world-class IT support without the cost of managing an in-house IT organization. Your information system will derive added business value by becoming more available, efficient, and secure. Advantages to your company include:
- Convenient remote extension of your local IT resources
For most businesses in Grand Rapids Michigan, nearby network support resources, whether represented by outside consultants or a full-time IT staff, can take care of the majority of network problems. On the other hand, serious problems might occur when your regular resources are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your local support technicians. In these instances, Progent's on-call service professionals offer an easy, quick, and budget-friendly solution to augment your regular help and to convey useful knowledge to improve your capability to resolve downstream problems locally.
- Less Dependence on Individual Service Providers
For IT maintenance, smaller offices commonly rely on independent freelance consultants. While freelance consultants carry smaller overhead than big consulting companies and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of fallback help may force your company to go without assistance during an IT crisis. As your network expands, system downtime and problems with vital software become more costly. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of backup support experts to insure your network remains available.
- Build a Scalable Basis for Seamless Growth
Businesses often start with an information architecture created on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get thrown on top of a weak foundation. When a network grows, stability and scalability issues can impede the success of the business. Such badly designed systems need proper assessment, intelligent long-term planning, and broad-based technical knowledge to upgrade to a network architecture able to deliver the stable foundation to meet current business demands and ease future expansion.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller organizations require guidance and technical education to negotiate an ever more complicated maze of product options available for promoting business growth and improving efficiency. They do not need a network engineer who is attempting to earn a commission on a certain vendor's products. Network support and product sales can result in a scenario where the recommended
solution is designed around a profitable product rather than the genuine requirements of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align technical consulting with the best interests of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical experience, fine tuned support software, and understanding of corporate IT allow offices to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Begin Receiving Online Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry experience, in the trenches of network support, executing a broad variety of technical projects for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This guarantees that you get not only expert IT skills, but also a consultant with field-tested approaches for using technical knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits per minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal business hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be tempted to permit less critical problems to fester.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small support firms who provide scant documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by every consultant to each client. The discipline of documenting and organizing service activity allows more effective service and avoids a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.