Immediate Online Troubleshooting for Grand Rapids Information Networks
Immediate Online Consulting for Grand Rapids SystemsFor companies located in Grand Rapids or anywhere in the state of Michigan, Progent provides remote support for information systems powered by Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure issues, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support experts provide excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated technology needed to solve most information system issues quickly. This reduces direct costs because solutions require fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally with incidental costs by minimizing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting know-how is particularly helpful for businesses that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.

Progent's pricing policy for online support is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to many online service companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing eliminate scenarios where speedy. minor solutions manage to turn into large bills. Progent's penchant for handling technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of customized tools and field-tested methodologies which allow the highest level of efficiency for online engineering help and repair for information systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to interface to your computer system remotely without breaching corporate security.

Progent's powerful customer support reporting system includes extensive records for all service that Progent's customers have received. Progent's staff consultants have access to the records of services provided to each Progent client by any Progent engineer. This archive of issues and fixes is organized as an easily searchable support database that allows Progent's online technical experts to share their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced accreditations and formal partnerships with major vendors such as Cisco and Microsoft make available other extensive support knowledge bases and allow fast access to manufacturers' internal engineering staff so Progent's remote consulting specialists can determine optimal solutions in the least time.

Online technical support services offered by Progent to companies in Grand Rapids and throughout the state of Michigan include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's leading enterprises. The ProSight portfolio of outsourced network management services covers all key aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire threat progression including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

Additional Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these special areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for businesses with networks based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are designed for companies who lack the resources to support an internal Help Desk Call Center but who need fast communication with an effective Help Desk with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a transparent reinforcement of your existing Help Desk staff. Progent's Virtual Help Desk can act as a an escalation alternative to resolve complex network problems, or be ready in hectic instances when your other support engineers are overwhelmed.

    Progent's Help Desk staff of veteran information technology consultants provides your computer users in Grand Rapids or anywhere in the state of Michigan immediate assistance from a reliable support group with substantial background delivering phone consulting and remote diagnostics for IT systems powered by Microsoft, Cisco, Mac OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk recognition as a significant enabler of company efficiency, and Progent's intent is to resolve rather than merely annotate IT issues.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Team provides remote and in-depth consulting support and training in key application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for Microsoft business applications including CRM, Project, Office Word, and MS Excel. For additional information about Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Grand Rapids, or anywhere in the state of Michigan, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM for your business so your computer support is proactive rather than reactive. By uncovering looming problems before they expand into downtime, remote monitoring can head off stressful and costly network breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X environments, Windows environments, or networks based on a mix of platforms.
How Your Grand Rapids Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based support with Windows, Apple Mac, or Linux networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Grand Rapids or throughout the state of Michigan, Progent's online computer support specialists are ready to deliver effective and economical system support the moment your business needs it. More than a decade of offering online tech support has led to Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to solve network problems quickly while avoiding the expense and lost time that comes with on-premises service visits.

Even if your Grand Rapids business deals with a local independent support technician or employs a full time organization that know how to deal with typical network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to solve unexpected system emergencies or especially tough integration projects.

Features of Progent's Online Network Services for Grand Rapids
Progent's phone support, Internet-based troubleshooting, network security consulting, and system management services give businesses in Grand Rapids or anywhere in the state of Michigan the greatest leverage for your IT investment. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's experts can deliver your company enterprise-level network support while allowing you to eliminate the expense and administration overhead of running a large internal IT organization. Key features of Progent's online help services include:

  • Immediate Telephone Contact with Microsoft Qualified Support Specialists
    Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Grand Rapids and is also ideal for customers in geographic regions of Michigan that lack consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner support company, Progent has access to a wide array of Microsoft support utilities, service databases, and continuing training.

  • By the Minute Billing to Minimize Costs
    Progent provides online support on a per-minute billing plan, so you are charged only for the support you use. Progent requires no minimum charge for online service and requires no monthly subscription fee for services provided during regular business hours. This saves you from paying big bills for simple repairs.

  • Availability of Cisco Certified Network Design Experts
    As a Certified Partner for Cisco, Progent can provide the services of on-staff specialists with experience in designing, deploying, and managing networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to help you build fast, high-availability, and protected infrastructure for local and remote networking.

  • Application Specialists Group
    Progent's core consulting services include system integration, MS Exchange consulting, network security design, and Help Desk Call Center services. Progent's Experts Team offers world-class consulting support in critical business applications. Help available from the Application Experts Team covers:
    Dynamics GP Consulting and Customization
    MS Project Expertise
    Microsoft Office Excel and Office 365 Excel Technical Support and Programming
    Office Word and Office 365 Word Support
    BI Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL Server 2016 Software Programming and Microsoft SQL Server 2014 Application Programming and Troubleshooting
    Oracle Project Management and Software Programming
    MySQL Management and Software Design
    Mac Integration
    Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging

    By providing a full service centralized source for IT generalists and application experts, Progent is able to deliver timely, affordable, and thorough information technology solutions that fit the specific requirements of your business.

  • Advanced Online Connectivity Software
    Protected remote access allows Progent's support experts to see precisely what your users see. This makes it possible to find fast fixes to issues that might otherwise require an expensive personal visit. Effective remote access tools and experienced engineers combine to allow Progent to repair most IT issues rapidly and economically. Progent is an industry leader in online troubleshooting and automated network monitoring.

  • Compatibility with Mainstream VPN Gateways
    Progent can provide secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.

  • 24x7 Support for Maximum Network Availability
    For businesses with vital applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce maximum system availability.

  • Help Desk Call Center
    Progent's Help Desk support services are designed especially for budget-conscious organizations whose workers need instant recourse to a Help Desk Call Center with effective phone support and complete escalation ability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of IT knowledge, fine tuned support software, and understanding of corporate IT enable companies to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Complete Line of Server Platforms
    Progent can provide in-depth support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 integration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site help per minute. As a result, you are invoiced just for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services delivered during normal working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast repairs so you will not be forced to allow minor problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports transmitted by each consultant to each client. The discipline of documenting and archiving support records results in more efficient service and avoids a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock remote monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your information network from stressful and expensive availability disruptions.
How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

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