Immediate Remote Troubleshooting for Grand Rapids Small Office Networks
Urgent Remote Help for Grand Rapids SystemsFor small businesses in Grand Rapids or anywhere in the state of Michigan, Progent provides phone support for computer systems powered by Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft certified engineers have delivered remote support to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco Systems CCIE-certified network specialists to handle challenging networking issues, as well as the assistance of CISSP-accredited security consultants to handle high-level security design and troubleshooting jobs.

Progent's online support experts provide excellent value because they possess the practical background and have access to the advanced technology required to solve the majority of information system problems quickly. Efficient support lowers immediate costs since solutions use up minimal billable minutes. Online support also eliminates the expense of sending a consultant to your site. Your company benefits additionally with indirect expenses by reducing or eliminating system outages and associated losses due to business disruption, disgruntled clients, idle employees, and de-focused management.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you are invoiced just for the support that you actually get. In contrast to many online support firms, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing save you from situations where quick solutions somehow end up as large bills. Progent's penchant for solving technical issues quickly results in your business conserving cash.

Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned a set of optimized technologies and field-tested methodologies which promote the maximum degree of efficiency for online consulting and troubleshooting for small and midsize company information systems. Progent provides safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Netscreen and Watchguard. Secure VPN access permits the consultants of Progent's remote service group to access your company's computer system without breaching system security.

Progent's sophisticated customer support reporting application keeps comprehensive records for all service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of assistance rendered to every Progent client by every Progent consultant. This archive of trouble tickets and resolutions is organized as a readily accessible support knowledge base that enables Progent's online technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's advanced certifications and close partnerships with important industry leaders including Cisco and Microsoft open up additional massive technical databases and permit priority response from vendors' in-house engineering staff with the result that Progent's online service specialists are able to come up with the best solutions promptly.

Phone-based technical services Offered by Progent to companies in Grand Rapids and anywhere in the state of Michigan include:

  • Authorized MS Windows Support
    Windows Experts for Grand Rapids, MichiganProgent's Microsoft-certified online support professionals can provide computer troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide variety of technology support such as Windows Server 2012 R2 migration and deployment help, Windows Server 2008 R2 installation, Exchange 2013 deployment, Microsoft Exchange 2010 maintenance, SharePoint Server 2010 design, Lync Server integration and Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, SQL Server 2008 development and Microsoft SQL Server 2012 migration, Operations Manager reporting, Project Server 2010 training, and SBS Server support.

    Progent also can deliver a broad array of cost-effective PC desktop consulting and support services to help you company to deploy, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop assistance includes helping your company to migrate to Windows 7 smoothly, configure 64-bit workstation software, or move to Office 2010.

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco CCIE Engineers for Grand Rapids, MichiganThe Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and validates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to resolve the most difficult problems associated with network design, deployment, maintenance, security, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration utilities and developing workarounds or identifying software patches. CCIEs represent an exceptional cost-effectiveness since their broad expertise permits them to resolve problems quickly. In typical cases, less qualified consultants can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.

    Few service providers make CCIEs accessible to help small and mid-size companies. Progent can provide quick phone access to a Cisco Systems authorized CCIE so you can receive urgent assistance for severe network issues that are impacting business efficiency but are not within the scope of your ordinary computer service group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your network via sophisticated remote troubleshooting technology in order to provide efficient, secure, and economical analysis and repair.

  • CISM and CISSP Certified Network Security Consultants
    CISSP Qualified System Security Engineers for Grand Rapids, MichiganProgent's accredited CISSP and ISSAP network security engineers offer a variety of security solutions to bolster the safety of your Windows, Apple Mac, Linux, or UNIX network against assaults or help your company to recuperate quickly after a damaging breach. Security consulting services available from Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; installing firewalls; establishing secure architectures for off-site and mobile communication; defending your email system against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based support services address a wide range of computer technologies such as network infrastructure, email solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware and Citrix XenServer virtual server products for server consolidation and easy management, and transitioning from older applications to Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.

    Important Linux versions for which Progent can provide expertise include:
    Debian GNU/Linux
    Slackware Linux

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT programs that small businesses frequently need. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to execute major projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for small and midsize organizations with networks that incorporate Windows, Cisco Systems, Apple Mac OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are well suited for smaller organizations who lack the money or time to support an in-house Help Desk but who want quick communication with a dependable Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to advanced consultants.

    Progentís Virtual Call Center is intended for larger companies and acts as a transparent extension of your established Call Center organization. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative for complex network challenges, or be ready in hectic instances when your other service providers are swamped.

    Progent's Help Desk staff of veteran information technology professionals offers your clients in Grand Rapids or anywhere in the state of Michigan fast assistance from a reliable technical support group with years of background offering phone help and online diagnostics for IT systems powered by Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's mission is to give the Call Center the reputation as a solid enabler of business performance, and Progent's goal is to resolve instead of simply track technical issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides remote advanced engineering expertise and training in specific business application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, Project, MS Word, and Office Excel. To read more concerning Progent's consulting, customization, and training services, go to Progent's Applications Experts Team.

    Online Network Monitoring Services
    Progent can provide businesses in Grand Rapids, or anywhere in the state of Michigan, remote network and server monitoring support based on MS Operations Manager, enhanced by Progent for your environment so that your network maintenance is proactive and automated. By anticipating potential trouble spots before they result in crashes, proactive monitoring can minimize inconvenient and expensive service crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows systems, or networks powered by a combination of platforms.

How Your Grand Rapids Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple Mac, or Linux computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or e-mail For small organizations and new ventures in Grand Rapids or throughout the state of Michigan, Progent's phone-based network support engineers are ready to deliver professional and economical system support the instant your organization requires it. More than 10 years of delivering remote repair services has led to Microsoft Gold status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to repair computer problems rapidly while eliminating the expense and lost time that comes with on-premise support visits.

Even if your Grand Rapids small business has a local freelance support technician or maintains a full time IT staff that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to handle sudden network crises or particularly complex integration problems.

Details of Progent's Online Computer Services for Grand Rapids
Progent's online help, Internet-based repair, system security consulting, and system management services offer small offices in Grand Rapids or throughout the state of Michigan the greatest leverage for your support investment. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk outsourcing support and system management, Progent's experts can provide your organization world class network support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:

  • Immediate Telephone Access to Microsoft Qualified Support Specialists
    Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to small businesses in Grand Rapids and is also ideal for networks in geographic regions of Michigan that lack consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has the advantage of a wide selection of Microsoft support tools, technical databases, and continuing education.

  • Per Minute Rates to Minimize Costs
    Progent provides remote support on a per-minute basis, so you are billed only for the services you receive. Progent asks for no minimum charge for online help and imposes no periodic retainer for support services provided during normal business hours. This keeps you from paying big bills for simple fixes.

  • Access to Cisco Network Architecture Specialists
    As a Certified Partner for Cisco Systems, Progent offers the services of on-staff specialists with skill in designing, implementing, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and secure connectivity for fixed and mobile networking.

  • Application Experts Team
    Progent's basic support offerings include system integration, MS Exchange expertise, corporate security design, and Help Desk outsourcing support. Progent's Application Experts group can provide world-class consulting support for specific application areas. Support offered by the Application Experts Team covers:
    MS Dynamics GP (Great Plains) Support and Programming
    Microsoft CRM Help
    Microsoft Project Expertise
    MS Excel Consulting
    MS Word Consulting
    Crystal Reports, Microsoft Office Access, and FRx Consulting
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL Server 2008 and 2012 Integration and Application Development
    Oracle DBA Services and Software Programming
    MySQL Management Support and Software Design
    Apple Mac Support

    By offering a convenient centralized resource for IT generalists and specialists, Progent is able to deliver fast, affordable, and thorough IT solutions that align with the specific requirements of your company.

  • Sophisticated Remote Connectivity Software
    Secure remote access allows Progent's support experts to observe precisely what your users see. This makes it easier to produce quick fixes to issues that could otherwise require an expensive personal service call. Cutting-edge remote access software and experienced technicians combine to enable Progent to resolve most network issues quickly and economically. Progent is a pioneer in online support and automated network analysis.

  • Support for Popular VPN Gateways
    Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.

  • Round-the-Clock Service for Maximum System Uptime
    For small organizations with vital applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high network uptime.

  • Help Desk Services
    Progent's Help Desk Call Center services are intended specifically for budget-constrained small companies whose clients need immediate recourse to a Help Desk service with expert telephone support and full escalation ability.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, range of IT experience, refined support tools, and understanding of corporate IT allow small businesses to escape the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Entire Range of Server Platforms
    Progent offers world-class expertise for Microsoftís popular server platforms with services such as Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 support, Windows 2003 Server maintenance, Microsoft Windows 2000 Server upgrades, Microsoft Exchange Server 2013 migration help, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus SQL 2008 expertise and SQL Server 2012 migration.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person visits by the minute. Consequently, you are billed just for received services. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-premise service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for support services provided during regular business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be forced to permit simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small support firms who provide scant documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation sent by every staff member to each customer. The discipline of detailing and organizing support records results in more efficient service and eliminates a slew of common problems such as when a support customer is virtually held captive to a consultant who wonít let go of vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, network monitoring can keep your IT network from stressful and costly availability disruptions.

How Does Our Company Begin Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent requirement for IT help, visit Immediate Emergency Support.

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