Immediate Phone Support for Grand Rapids Small Office Computer Systems
Immediate Online Help for Grand Rapids SystemsFor small and midsize businesses in Grand Rapids or anywhere in Michigan, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco Systems, Mac, or Linux platforms. Progent's Microsoft certified engineers have provided online support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of CCIE-qualified network specialists to help with challenging networking problems, plus the services of CISSP and CISM-certified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers provide exceptional value because they possess the real-world background and are equipped with the advanced tools necessary to solve the majority of network issues rapidly. Efficient support lowers direct costs since service calls require fewer billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your company benefits even more in incidental expenses by reducing or avoiding network downtime and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management.

Progent's billing policy for online help is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. Unlike many remote support firms, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate scenarios where quick fixes somehow turn into big bills. Progent's skill at handling technical issues quickly translates into your business saving cash.

Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned a set of optimized tools and proven methodologies which permit the highest level of efficiency for online technical support and troubleshooting for small company IT systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to access your computer system remotely without compromising network security.

Progent's powerful customer support database application stores extensive documentation of the service that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of all help delivered to every client by every Progent consultant. This history of trouble tickets and responses is organized as a readily accessible support knowledge base that allows Progent's remote support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and formal relationships with key industry leaders including Cisco Systems and Microsoft make available other massive support knowledge bases and allow quick access to manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to come up with the most efficient resolutions promptly.

Remote support Offered by Progent to clients in Grand Rapids and throughout the state of Michigan include:

  • Authorized Windows Expertise
    Microsoft Windows Support for Grand Rapids, MichiganProgent's Microsoft-qualified remote support professionals offer network troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the assistance of support engineers who can assist you with a wide variety of technology support services including Windows Server 2012 R2 migration and integration help, Windows Server 2008 R2 installation, Microsoft Exchange Server 2013 deployment, Microsoft Exchange 2010 maintenance, SharePoint Server development, Lync Server 2010 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server maintenance, SQL Server development and Microsoft SQL Server 2012 migration, Systems Center Operations Manager monitoring, Project Server planning, and SBS Server support.

    Progent in addition offers a broad range of affordable PC desktop services to assist you company to deploy, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop assistance includes helping you to migrate to Microsoft Windows 7 smoothly, install 64-bit workstation applications, or move to Microsoft Office 2010.

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Grand Rapids, MichiganThe Cisco CCIE credential is the top recognition for network infrastructure consultants, and certifies an individual's networking skills at the expert level. Cisco-qualified CCIEs can handle the most challenging problems associated with network planning, integration, maintenance, compliance, and repair. CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or locating software patches. CCIEs offer exceptional cost-effectiveness since their deep experience permits them to fix problems rapidly. In typical instances, less qualified service providers can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes.

    Few support firms make Cisco CCIEs accessible to help small and mid-size businesses. Progent offers fast phone contact with a Cisco CCIE so your company can get urgent support for complex network issues that are hurting worker productivity but are not within the scope of your local computer maintenance personnel. Progent's CCIE support experts can connect to your computer system via state-of-the-art on-line troubleshooting technology in order to provide quick, safe, and affordable analysis and remediation.

  • CISSP, ISSAP, and CISM Qualified Network Security Professionals
    CISSP Certified System Security Specialists for Grand Rapids, MichiganProgent's qualified CISM and CISSP security consultants offer a variety of security services to improve the safety of your Windows, Mac, Linux, or UNIX network against internal or external threats or assist your company to recover quickly after a damaging penetration. Security solutions available from Progent cover in depth security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm attacks; installing firewalls; building safe techniques for off-site and mobile communication; securing your email system against spam and DHA attacks; and initiating 24x7 network monitoring.

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X phone-based consulting services address a broad array of computer technologies such as system infrastructure, email solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware vSphere and Citrix XenServer virtualization technologies for server hardware economization and simplified administration, and migration from older systems to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX/Linux consultants can provide emergency remote assistance diagnosing anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
    Mac OS X
    HP-UX (Hewlett Packard UNIX)
    Berkeley UNIX (BSD)
    Silicon Graphics IRIX (SGI/IRIX)

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects that small companies frequently request. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables customers to complete major projects economically and on schedule. Progent's special online engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for small and midsize organizations with environments based on Microsoft Windows, Cisco Systems, Mac OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are a convenient solution for smaller businesses who lack the budget to create an internal Call Center but who want quick communication with an efficient Call Center with proficient telephone assistance as well as the ability to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for bigger companies and serves as a seamless extension of your current Call Center team. Progent's Virtual Help Desk can serve as a an escalation resource to handle the toughest technical challenges, or be available in hectic instances when your regular support engineers are overwhelmed.

    Progent's Call Center team of veteran network professionals provides your computer users in Grand Rapids or anywhere in the state of Michigan rapid assistance from an efficient technical support resource with substantial experience offering telephone-based consulting and remote troubleshooting for IT systems that incorporate Microsoft, Cisco Systems, Apple Mac, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a significant enabler of business productivity, and Progent's aim is to resolve instead of just report network issues.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting Team offers phone-based professional consulting expertise and training in key business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for Microsoft applications such as CRM, Microsoft Office Project, MS Word, and Microsoft Excel. To read additional information concerning Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Services.

    Online Network Monitoring Services
    Progent offers businesses in Grand Rapids, or anywhere in the state of Michigan, remote computer system monitoring services centered around Microsoft Operations Manager 2007, customized by Progent for your business so that your network support is proactive and automated. By anticipating potential problems before they grow into full-scale emergencies, proactive monitoring can head off stressful and expensive information system breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac environments, Microsoft systems, or environments that incorporate multiple platforms.

How Your Grand Rapids Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online help with Windows, Apple Mac, or Linux environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or e-mail For small businesses and new businesses in Grand Rapids or anywhere in the state of Michigan, Progent's online computer support specialists can provide professional and affordable system help the moment your organization requires it. Long experience offering remote repair services has led to Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to fix IT problems rapidly while eliminating the cost and lost productivity that comes with in-person support visits.

Even if your Grand Rapids office has a local independent support technician or employs a full time IT staff that know how to handle ordinary network issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the expertise to resolve sudden network crises or especially complicated integration problems.

Advantages of Progent's Network Help for Small Companies in Grand Rapids
Progent's online technical help services allow your Grand Rapids small business to experience the benefits of immediate, enterprise-level IT support without the cost of maintaining an in-house IT staff. Your network will derive greater business value by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    For most small offices in Grand Rapids and throughout Michigan, local network service resources, whether consisting of freelance consultants or an in-house IT staff, can take care of the majority of network problems. On the other hand, serious problems can strike when local support personnel are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your local support technicians. In these situations, Progent's on-call support experts provide a convenient, fast, and economical way to augment your local help and to pass on useful knowledge to improve your capability to handle downstream problems in-house.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, small organizations often depend on individual freelance consultants. While independent consultants carry less internal costs than larger service companies and can afford to charge lower rates, they are often overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the lack of fallback help may force your business to wait for help during an emergency. As your small business grows, system downtime and trouble with critical applications are more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of backup support experts to make sure your IT system is always available.

  • Build a Solid Basis for Smooth Expansion
    New organizations often start with an information architecture implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs often get thrown on top of a shaky foundation. As a network grows, reliability and expandability problems can hinder the success of the business. These poorly built environments need careful assessment, intelligent strategic planning, and extensive IT expertise to evolve to a network infrastructure that can offer the solid foundation to handle critical business demands and ease future growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Small businesses require guidance and technical education to negotiate an increasingly complicated array of product alternatives available for accelerating business growth and enhancing efficiency. These companies hardly need a computer consultant who is trying to resell a specific vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is designed around a predetermined technology instead of the genuine requirements of a client. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to align technical expertise with the best interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, range of IT experience, refined remote support tools, and understanding of corporate IT enable small offices to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional experience, in the trenches of network support, executing a wide variety of IT projects for an extensive mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not only world-class IT help, but also a consultant with field-tested methods for using technical knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premise help per minute. As a result, you pay just for received support. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for services delivered during regular business hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's small granularity does away with large bills for fast repairs so you won't be forced to permit less critical problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or local support firms who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation transmitted by every consultant to every customer. The practice of documenting and archiving support records results in more effective service and eliminates a variety of typical problems such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your information network from painful and expensive service disruptions.

How Does Our Company Start Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent need for IT support, visit Immediate Emergency Support.

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