Fast Phone Troubleshooting for Grand Rapids Small Business Networks
Fast Remote Consulting for Grand Rapids SystemsFor small and midsize businesses in Grand Rapids or anywhere in Michigan, Progent offers remote help for networks based on Microsoft, Cisco Systems, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of CCIE-qualified engineers to help with complex networking problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and diagnostic issues.

Progent's remote support experts offer exceptional leverage because they possess the practical background and have access to the sophisticated tools needed to resolve the majority of network problems quickly. This reduces immediate costs since solutions use up fewer billable minutes. Online help also eliminates the cost of sending a consultant to your office. Your organization benefits even more with indirect expenses by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management.

Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you owe just for the services that you receive. Unlike typical online service organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from scenarios where speedy. minor fixes somehow end up as major invoices. Progent's skill at dealing with technical issues quickly results in your company saving cash.

Progent's Online Support Technologies
Through years of experience, Progent has developed a collection of customized technologies and field-tested processes that permit the maximum level of effectiveness for online engineering help and troubleshooting for small company computer systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco Systems, Netscreen and Watchguard. Protected VPN technology allows the engineers of Progent's online support team to communicate with your company's environment without violating system security.

Progent's proven technical support database application keeps thorough records describing all service that Progent's customers have been provided. Progent's team service personnel have access to the history of assistance rendered to every Progent customer by any consultant. This history of problems and responses is organized as a readily retrievable support database that allows Progent's online technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and formal relationships with important vendors including Cisco Systems and Microsoft open up additional extensive technical knowledge bases and permit fast access to vendors' in-house support staff with the result that Progent's online service experts can find the best solutions quickly.

Online support Offered by Progent to clients in Grand Rapids and throughout the state of Michigan include:

Special Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT programs that small businesses frequently need. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for small and midsize businesses with environments based on Windows, Cisco Systems, Apple Mac OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller companies who don't have the money or time to create an in-house Help Desk but who require quick access to an effective Help Desk with professional phone assistance plus the expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and serves as a transparent reinforcement of your established Call Center staff. Progent's Virtual Call Center can operate as a an escalation alternative to resolve the most difficult network challenges, or be ready in overflow instances when your other support engineers are too busy.

    Progent's Call Center team of experienced network professionals provides your workers in Grand Rapids or anywhere in the state of Michigan fast contact with an efficient support group with substantial experience providing phone consulting and online repair service for IT systems based on Windows, Cisco Systems, Apple Mac, or UNIX/Linux components. Progent's concentration is to give the Help Desk recognition as a key driver of company productivity, and Progent's target is to solve rather than just document technical problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team offers online and in-depth consulting expertise and training in key business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, MS Project, MS Office Word, and MS Office Excel. To read additional information about Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Group.

    Remote Network Monitoring Services
    Progent can provide companies in Grand Rapids, or anywhere in the state of Michigan, online network and server monitoring services powered by System Center Operations Manager, customized by Progent to suit your business so your network support is proactive and automated. By detecting looming issues before they evolve into downtime, system monitoring can avoid stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac networks, Windows networks, or systems based on multiple OS platforms.

How Your Grand Rapids Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online support with Microsoft, Mac OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or e-mail For small businesses and new ventures in Grand Rapids or throughout the state of Michigan, Progent's online network support specialists are ready to provide effective and cost-effective system support the instant your company requires it. More than a decade of delivering remote repair services has led to Microsoft Gold status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to repair computer problems quickly while eliminating the expense and lost productivity that comes with on-site service calls.

Even if your Grand Rapids office deals with a local freelance support technician or maintains a full time IT staff that know how to handle ordinary computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to fix sudden system crises or particularly complex integration problems.

Advantages of Progent's IT Support for Small Offices in Grand Rapids
Progent's remote IT consulting services allow your Grand Rapids small company to enjoy the advantages of immediate, enterprise-level network support without the expense of maintaining an in-house IT organization. Your network will acquire added strategic value by being increasingly reliable, productive, and secure. Advantages to your company include:

  • Seamless virtual expansion of your on-site IT resources
    For most small companies in Grand Rapids or anywhere in Michigan, local network support providers, whether represented by outside consultants or a full-time IT staff, can handle typical network problems. On the other hand, serious problems might strike when local support personnel are overstretched or absent, and some problems may involve IT products that is beyond the scope of your local service technicians. In these instances, Progent's on-call support experts offer a convenient, fast, and economical solution to augment your regular resources and to pass on useful information to improve your ability to deal with future problems in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, small offices commonly rely on independent freelance consultants. Although freelance consultants carry smaller internal costs than big consulting organizations and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the lack of backup help may force your business to wait for assistance during an IT crisis. As your company expands, system downtime and problems with critical applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of reserve service experts to make sure your IT system is always available.

  • Build a Scalable Foundation for Seamless Expansion
    Small companies typically begin with an information system implemented on a shoestring budget. Lacking a strong framework, band-aid fixes often get thrown onto an unstable foundation. As a company grows, reliability and expandability problems can impede the productivity of the organization. Such poorly designed systems need careful assessment, intelligent long-term planning, and broad-based technical expertise to upgrade to a system architecture that can provide the stable foundation to meet critical business requirements and ease downstream expansion.

  • Work with Problem Solvers Instead of Technology Sellers
    Small offices need advice and technical education to negotiate an increasingly complicated maze of technology alternatives capable of accelerating business growth and enhancing efficiency. They hardly need a computer engineer who is trying to sell a specific vendor's products. Network consulting and product selling can lead to a scenario where the proposed solution is built around a profitable product rather than the true needs of a client. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to match IT consulting with the real needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, breadth of IT expertise, fine tuned support tools, and familiarity with enterprise networking enable small offices to escape the limitations of excessive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on industry background, at the front lines of IT service, performing a broad variety of IT tasks for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This guarantees that you get not only expert IT capability, but also a consultant with field-tested methods for using technical knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no monthly commitment for services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces little competition. Companies who utilize trusted independent consultants or who employ in-house IT personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, secure, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock remote monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, network monitoring can keep your information network from painful and expensive availability losses.

How Does Our Company Start Getting Online Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent requirement for network help, go to Immediate Emergency Support.

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