Immediate Phone Help for Grand Rapids Small Business Computer Systems
Immediate Phone Consulting for Grand Rapids SystemsFor small businesses in Grand Rapids or anywhere in the state of Michigan, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified engineers have delivered remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of CCIE-qualified engineers to help with challenging networking issues, as well as the assistance of CISA and CISSP-accredited security engineers to handle advanced security design and troubleshooting jobs.

Progent's remote support engineers provide exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated technology needed to solve the majority of information system issues rapidly. Efficient support lowers immediate costs because service calls require minimal billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your organization saves even more with indirect expenses by reducing or avoiding system downtime and related costs resulting from business disruption, upset clients, unproductive workers, and de-focused executives.

Progent's pricing policy for online help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to many online service organizations, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for billing save you from scenarios where quick repairs manage to end up as major invoices. Progent's skill at solving problems quickly results in your company saving money.

Progent's Remote Service Tools
Over time, Progent has fine tuned a set of customized technologies and field-tested processes which allow the maximum level of efficiency for remote technical support and repair for small and midsize business computer networks. Progent offers secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN technology enables the engineers of Progent's remote service group to link to your network without breaching corporate security.

Progent's proven customer support reporting application includes extensive histories of all support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of assistance provided to every client by every Progent engineer. This history of issues and solutions is organized as a quickly accessible support knowledge base that allows Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and formal partnerships with major industry leaders such as Cisco and Microsoft open up other massive technical knowledge bases and allow quick response from vendors' internal product engineers with the result that Progent's online service specialists are able to find the most efficient solutions in the least time.

Remote services provided by Progent to customers in Grand Rapids and anywhere in the state of Michigan include:

Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract IT programs that small businesses frequently request. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology enables clients to complete major projects economically and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Support
    Progent's Help Desk service options for small companies with networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are intended for small businesses who don't have the resources to assemble and manage an internal Help Desk but who want quick response from a reliable Help Desk with professional telephone assistance plus the expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Call Center is intended for larger businesses and acts as a transparent extension of your current Help Desk staff. Progent's Virtual Help Desk can act as a an escalation option to handle complex computer system problems, or be ready in those situations when your regular support engineers are swamped.

    Progent's Call Center staff of experienced information technology experts gives your clients in Grand Rapids or anywhere in the state of Michigan quick communication with an efficient network service group with years of background providing phone consulting and online troubleshooting for computer environments based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's charter is to give the Call Center perception as a significant contributor to business efficiency, and Progent's intent is to fix instead of just document technical issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group provides online and in-depth engineering expertise and education in key business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office Word, and Excel. For more information about Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Group.

  • Remote Network and Server Monitoring Support
    Progent offers businesses in Grand Rapids, or anywhere in the state of Michigan, remote network monitoring support powered by System Center Operations Manager (SCOM), customized by Progent for your business so that your IT maintenance is proactive and automated. By spotting looming trouble spots before they evolve into full-scale emergencies, system monitoring can head off inconvenient and expensive information system failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows environments, or networks that support a variety of OS platforms.

How Your Grand Rapids Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based expertise with Windows, Mac OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For small offices and new businesses in Grand Rapids or throughout the state of Michigan, Progent's phone-based network support specialists can provide professional and economical system support whenever your business needs it. Long experience delivering remote technical assistance has earned Microsoft Gold status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair computer problems rapidly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your Grand Rapids company has a regular freelance consultant or employs an in-house organization that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the experience to address sudden network emergencies or particularly tough integration projects.

Details of Progent's Remote Network Support for Grand Rapids
Progent's phone help, remote repair, network security consulting, and network administration services offer small offices in Grand Rapids or throughout the state of Michigan unparalleled leverage for your IT budget. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk Call Center services and network management, Progent's professionals can provide your company enterprise-level IT support while allowing you to avoid the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

  • Fast Telephone Access to Microsoft Certified Support Specialists
    Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to small businesses in Grand Rapids and is also ideal for networks in geographic areas of Michigan that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support tools, service databases, and on-going education.

  • Per Minute Rates to Reduce Expenses
    Progent offers online help on a by-the-minute basis, so you pay only for the support you receive. Progent asks for no minimum charge for online help and imposes no periodic retainer for services provided during regular business hours. This protects you from paying big bills for routine fixes.

  • Access to Cisco Network Infrastructure Specialists
    As a Registered Partner for Cisco, Progent offers help from authorized professionals who have experience in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you create high-speed, high-availability, and secure connectivity for local and remote networking.

  • Application Specialists Group
    Progent's core support services include technology integration, MS Exchange expertise, corporate security planning, and Help Desk Call Center support. Progent's Application Experts group can provide world-class consulting support in critical business applications. Help available from the Application Experts Group includes:
    Dynamics GP Consulting and Programming
    Microsoft Office Project Support
    Microsoft Office Excel and Office 365 Excel Consulting and Application Development
    Microsoft Office Word and Office 365 Word Help
    Business Information (BI) Reporting Development and Training
    UNIX, Linux and Sun Solaris Support
    Microsoft SQL Server 2016 Software Development and Microsoft SQL Server 2014 Application Programming and Troubleshooting
    Oracle Database Administration and Software Programming
    MySQL DBA Services and Application Design
    Mac Support

    By providing a convenient centralized source for IT generalists and specialists, Progent is able to tailor timely, affordable, and thorough IT solutions that fit the specific requirements of your company.

  • State of the Art Online Connectivity Software
    Protected remote access allows Progent's service professionals to see precisely what your customers see. This makes it easier to produce quick fixes to problems that might otherwise require a costly personal service call. State-of-the-art remote connectivity tools and expert engineers combine to allow Progent to resolve most IT problems quickly and economically. Progent is a pioneer in offsite troubleshooting and automated network monitoring.

  • Compatibility with Mainstream VPN Gateways
    Progent supports safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.

  • 24x7 Support for High System Availability
    For small offices with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this service can help ensure high system uptime.

  • Help Desk Outsourcing
    Progent's Help Desk support services are intended specifically for budget-conscious small offices whose clients need instant recourse to a Help Desk Call Center with expert phone support and complete escalation ability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, breadth of IT expertise, fine tuned support tools, and understanding of enterprise networking allow small businesses to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Full Family of Server Platforms
    Progent offers in-depth support for Microsoftís leading server platforms with services such as Windows Server 2012 R2 migration and deployment consulting, Microsoft Windows Server 2008 R2 expertise, Windows Server 2003 maintenance, Microsoft Windows 2000 upgrades, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises help by the minute. As a result, you are billed only for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no retainer for support services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be tempted to permit less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who provide scant documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports transmitted by each consultant to every customer. The discipline of documenting and organizing support records results in more effective support and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.

How Does Our Company Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.

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