Fast Remote Technical Support for Grand Rapids Computer Networks
For companies in Grand Rapids or anywhere in Michigan, Progent offers online technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to help with complex networking issues, as well as the assistance of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic issues.
Progent's remote support experts provide excellent value because they possess the practical experience and have access to the sophisticated tools necessary to resolve the majority of information system issues rapidly. Efficient support lowers direct costs because solutions accumulate minimal chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company saves additionally in incidental expenses by reducing or avoiding system downtime and related costs due to business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive online consulting experience is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.
Progent's billing policy for online help is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you pay only for the services that you actually get. In contrast to many remote service firms, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate situations where quick fixes somehow turn into big invoices. Progent's skill at solving technical issues quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized tools and field-tested methodologies that allow the highest degree of effectiveness for online help and repair for IT networks of all sizes. Progent offers protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's online support team to communicate with your company's environment remotely without violating system security.
Progent's powerful technical support database application keeps detailed histories describing the service that Progent's customers have received. Progent's authorized service personnel have access to the records of services rendered to each Progent client by any engineer. This archive of issues and repairs is organized as a conveniently searchable proprietary database that allows Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft make available other massive technical support databases and permit fast response from vendors' in-house product engineers with the result that Progent's remote consulting experts are able to arrive at the best resolutions promptly.
Online services available from Progent to businesses in Grand Rapids and throughout the state of Michigan include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online service engineers can deliver computer troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Skype for Business Server migration consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop consulting and support services to assist your business to install, integrate, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your desktops and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and indicates a consultant's technical skills at the expert level. Cisco CCIEs know how to resolve even the most difficult issues surrounding network infrastructure design, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management tools and developing alternate approaches or locating software patches. CCIEs are an exceptional value since their broad expertise permits them to resolve problems rapidly. In many cases, less qualified engineers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system by means of advanced remote support tools to provide efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular selection of connectivity appliances. Cisco networking support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki wireless access point planning and set up, Aironet Access Points deployment help, Cisco wireless controllers support Services, Cisco VPN engineering help, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Professionals
Progent's certified CISM and CISSP cybersecurity experts can provide a range of system protection solutions to strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your company to clean up quickly following a serious breach. Security support services offered by Progent include: thorough network security and compliance assessment using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick cleanup after malicious assaults; installing firewalls; establishing secure techniques for remote and mobile communication; protecting your messaging infrastructure from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support to help companies of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable process for restoring services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to address a broad range of computer technologies such as system architecture, email systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified management in networks that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from older applications to MS Windows or Linux-powered solutions. Progent's group-based methodology for resolving network issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers support expense.
Major Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical files, apps and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology programs. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important fields of information technology allows clients to complete critical projects economically and on time. Progent's special online engineering solutions include:
How Your Grand Rapids Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Call Center consulting services can support you in building an effective new Call Center or enhancing your current organization, evaluating or enhancing Help Desk software products to handle the particular requirements of your corporation, or adding occasional phone support staff to supplement your in-house Help Desk resources during unusually busy scenarios such as software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of veteran information technology experts gives your computer users in Grand Rapids or anywhere in the state of Michigan quick contact with a large network service group with extensive experience offering telephone-based support and remote repair service for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center the reputation as a solid contributor to company performance, and Progent's policy is to resolve instead of just report IT problems.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff can supply phone-based professional engineering support and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Grand Rapids, or anywhere in the state of Michigan, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your environment so that your network support is proactive rather than reactive. By detecting emerging issues before they result in crashes, remote monitoring can head off inconvenient and costly service crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems that support a variety of operating systems.
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Grand Rapids or anywhere in the state of Michigan, Progent's online network support engineers are ready to deliver expert and affordable system support the moment your organization has to have it. More than 15 years of providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online access tools to repair network problems quickly while eliminating the expense and lost time associated with on-site service visits.
Even if your Grand Rapids company has a regular freelance support technician or maintains a full time organization that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the experience to solve unexpected network crises or especially challenging integration projects.
Details of Progent's Remote Computer Support for Grand Rapids
Progent's phone support, Internet-based troubleshooting, network security consulting, and network management services offer businesses in Grand Rapids or throughout the state of Michigan the greatest leverage for your IT investment. Whether you require occasional telephone help and remote network repair or ongoing Help Desk support and system administration, Progent's professionals can provide your organization enterprise-level IT support while allowing you to eliminate the cost and hassle of running a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Grand Rapids and is also ideal for networks in more remote regions of Michigan that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a wide selection of Microsoft support utilities, technical information, and on-going training.
- Per Minute Rates to Minimize Costs
Progent provides remote support on a per-minute basis, so you are billed only for the services you receive. Progent asks for no minimum fee for online support and requires no periodic retainer for services provided during normal working hours. This protects you from facing big bills for routine fixes.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to authorized professionals with experience in designing, deploying, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic support services consist of system integration, Microsoft Exchange expertise, network security planning, and Help Desk sharing services. Progent's Application Experts Team can provide in-depth consulting expertise in critical application areas. Support available from the Application Experts Group covers:
Dynamics GP Support and Customization
Microsoft Project Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Help
MS SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Software Development
MySQL Management Support and Application Programming
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient one-stop resource for IT generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that align with the unique requirements of your business.
- State of the Art Remote Access Software
Secure online access permits Progent's support professionals to observe exactly what your customers see. This makes it easier to produce fast solutions to problems that could otherwise require a costly personal service call. Sophisticated online connectivity software and expert engineers combine to enable Progent to repair most IT issues rapidly and economically. Progent is an industry leader in offsite support and remote system tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24-hour Support for High System Availability
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-conscious businesses whose clients require immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT expertise, fine tuned support software, and familiarity with corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, at the front lines of IT support, executing a wide range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not only expert technical help, but also a consultant with proven approaches for using technical knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises visits per minute. Consequently, you pay just for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for support services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast fixes so you won't be forced to permit simple problems to fester.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation transmitted by each staff member to each client. The discipline of detailing and organizing service activity results in more efficient service and avoids a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer round-the-clock system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly service disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.