Fast Online Support for Grand Rapids Small Business Computer Systems
Fast Phone Help for Grand Rapids SystemsFor small companies located in Grand Rapids or anywhere in the state of Michigan, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified professionals have provided remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco Systems CCIE-certified network specialists to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.

Progent's remote support experts provide excellent value due to the fact that they possess the practical background and are equipped with the advanced tools needed to solve most network problems rapidly. Efficient support lowers immediate costs since solutions accumulate fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges per minute for phone consulting, so you pay only for the support that you receive. Unlike many remote service organizations, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for pricing save you from situations where speedy. minor solutions somehow end up as large tabs. Progent's skill at disposing of technical issues efficiently translates into your company saving cash.

Progent's Online Support Tools
Over time, Progent has developed an array of optimized tools and field-proven processes which promote the highest level of effectiveness for remote help and troubleshooting for small company computer systems. Progent offers protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN technology allows the experts of Progent's remote service group to interface to your company's system without breaching network security.

Progent's powerful technical support database system includes detailed records for all service that Progent's customers have been provided. Progent's team consultants have the benefit of the details of support delivered to every customer by any Progent engineer. This database of problems and fixes is structured as a conveniently exploitable support database that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit quick access to manufacturers' in-house support staff so Progent's online consulting specialists are able to find the best resolutions in the least time.

Online services Offered by Progent to companies in Grand Rapids and throughout the state of Michigan include:

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT programs that small businesses often need. Progent's rates for ongoing consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's special online consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center programs for small companies with environments that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are ideal for smaller organizations who lack the resources to support an internal Help Desk but who need fast communication with an efficient Help Desk with professional phone support as well as the expertise to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Call Center or improving your current one, selecting or modifying Call Center software products to meet the particular requirements of your company, or providing occasional phone support personnel to reinforce your existing Help Desk team to deal with demanding scenarios such as software migrations, major updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of experienced information technology consultants gives your workers in Grand Rapids or anywhere in the state of Michigan rapid assistance from an effective network service resource with years of experience providing phone support and online troubleshooting for IT systems based on Microsoft, Cisco Systems, Apple Mac, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a significant driver of company success, and Progent's goal is to fix rather than just report IT issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts staff provides online professional consulting expertise and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, Project, Office Word, and Excel. To find out more information concerning Progent's consulting, programming, and education services, visit Progent's Applications Experts Team.

  • Online Network Monitoring Services
    Progent can provide companies in Grand Rapids, or anywhere in the state of Michigan, online network and server monitoring services centered around System Center Operations Manager (SCOM), enhanced by Progent to accommodate your business so your IT maintenance is proactive and automated. By spotting potential trouble spots before they cause network outages, system monitoring can minimize stressful and expensive information system crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows environments, or environments that incorporate a mix of operating systems.

How Your Grand Rapids Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based support with Microsoft, Mac OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or email For small businesses and new businesses in Grand Rapids or anywhere in the state of Michigan, Progent's phone-based network support specialists can provide expert and economical system help the instant your business has to have it. More than 10 years of delivering online technical assistance has led to Microsoft Gold certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to fix network problems rapidly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your Grand Rapids company works with a regular independent consultant or employs an in-house organization that can handle typical computer issues, Progentís Microsoft certified consultants are available to offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the time or the expertise to handle sudden system emergencies or especially complex integration projects.

Advantages of Progent's Network Help for Small Offices in Grand Rapids
Progent's online network troubleshooting services enable your Grand Rapids small business to realize the benefits of immediate, world-class network support without the cost of managing a full-time IT organization. Your information system will derive greater business worth by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Seamless remote expansion of your on-site IT resources
    With most small offices in Grand Rapids or anywhere in Michigan, local network support resources, whether consisting of independent consultants or an in-house IT staff, can handle typical technical issues. On the other hand, IT crises can spring up when local resources are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your onsite service technicians. In these cases, Progent's on-call support professionals give you a convenient, fast, and affordable solution to supplement your local help and to transfer valuable knowledge to improve your capability to resolve downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, small businesses commonly rely on individual freelance consultants. Although freelance service people have smaller overhead than larger support organizations and can often charge lower rates, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the lack of backup help may require your business to wait for help during an IT crisis. As your company grows, system unavailability and problems with vital software become more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of backup service experts to insure your IT system is always available.

  • Build a Solid Foundation for Smooth Expansion
    Small companies typically begin with an IT system created on a modest budget. Without a proper framework, slap-dash repairs can get piled onto a weak foundation. When a network grows, reliability and scalability problems can hinder the productivity of the business. These poorly built systems require proper assessment, smart long-term planning, and broad-based IT expertise to upgrade to a network infrastructure that can provide the solid foundation to handle critical business requirements and facilitate future growth.

  • Interact with Solution Providers Rather Than Product Vendors
    Small companies require guidance and technical training to negotiate an increasingly complicated maze of technology alternatives capable of promoting business growth and improving efficiency. They do not need a network engineer who is attempting to resell a certain vendor's products. Network support and product sales can result in a scenario where the proposed solution is built around a profitable product instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to align technical expertise with the real interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, breadth of technical expertise, refined support software, and understanding of corporate IT enable small offices to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, at the forefront of IT support, performing a broad range of technical tasks for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not just world-class technical help, but also a support engineer with proven approaches for applying technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help by the minute. As a result, you pay exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during normal working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's small granularity does away with large invoices for quick repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small support organizations who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by every consultant to each customer. The practice of documenting and archiving support records results in more effective service and eliminates a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who wonít release vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.

How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent need for network help, go to Immediate Urgent Support.

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