Fast Remote Troubleshooting for Grand Rapids Michigan Information Networks
Fast Online Help for Grand Rapids NetworksFor organizations located in Grand Rapids Michigan, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, plus the services of CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting issues.

Progent's remote support experts offer exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated technology required to resolve most network problems rapidly. Efficient support reduces immediate expenses because solutions use up fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally with incidental costs by reducing or eliminating network outages and associated costs resulting from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive online technical support know-how is particularly helpful in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing model for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you actually get. Unlike typical online support firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent situations where quick solutions manage to turn into large tabs. Progent's penchant for solving technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of optimized tools and proven processes that permit the maximum degree of efficiency for remote help and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to link to your company's network remotely without compromising system security.

Progent's advanced technical support database application stores thorough records of the service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of all help delivered to each client by any consultant. This database of anomalies and responses is structured as a readily exploitable internal knowledge base that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick access to manufacturers' in-house engineering staff so Progent's remote service specialists can come up with optimal resolutions in the least time.

Online services offered by Progent to clients in Grand Rapids Michigan include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's leading corporations. The ProSight portfolio of network management outsourcing services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver centralized management and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is intended to assess your organization's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT programs. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology allows clients to execute major initiatives economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent’s shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk team of seasoned network professionals provides your customers in Grand Rapids Michigan fast contact with an effective technical support group with substantial experience delivering telephone-based consulting and remote repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a major enabler of business performance, and Progent's intent is to resolve and not just report network issues.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting staff can supply online and in-depth consulting support and education in key application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, programming, and training services, see Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Grand Rapids Michigan remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your business so that your network support is proactive and automated. By uncovering looming issues before they expand into network outages, automated monitoring can avoid inconvenient and expensive network crises. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks powered by a mix of operating systems.
How Your Grand Rapids Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Grand Rapids Michigan, Progent's phone-based network support specialists can provide effective and cost-effective IT support whenever your business has to have it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to fix IT problems rapidly while avoiding the expense and lost time that comes with on-site support visits.

Even if your Grand Rapids office relies on a local independent support technician or employs a full time organization that can handle day-to-day network problems, Progent’s Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the time or the expertise to handle sudden network emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Companies in Grand Rapids Michigan
Progent's online network troubleshooting services allow your Grand Rapids organization to experience the benefits of on-call, world-class IT support without the cost of managing an in-house IT organization. Your information system will derive added business value by becoming more available, efficient, and secure. Advantages to your company include:

  • Convenient remote extension of your local IT resources
    For most businesses in Grand Rapids Michigan, nearby network support resources, whether represented by outside consultants or a full-time IT staff, can take care of the majority of network problems. On the other hand, serious problems might occur when your regular resources are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your local support technicians. In these instances, Progent's on-call service professionals offer an easy, quick, and budget-friendly solution to augment your regular help and to convey useful knowledge to improve your capability to resolve downstream problems locally.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller offices commonly rely on independent freelance consultants. While freelance consultants carry smaller overhead than big consulting companies and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of fallback help may force your company to go without assistance during an IT crisis. As your network expands, system downtime and problems with vital software become more costly. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of backup support experts to insure your network remains available.

  • Build a Scalable Basis for Seamless Growth
    Businesses often start with an information architecture created on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get thrown on top of a weak foundation. When a network grows, stability and scalability issues can impede the success of the business. Such badly designed systems need proper assessment, intelligent long-term planning, and broad-based technical knowledge to upgrade to a network architecture able to deliver the stable foundation to meet current business demands and ease future expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller organizations require guidance and technical education to negotiate an ever more complicated maze of product options available for promoting business growth and improving efficiency. They do not need a network engineer who is attempting to earn a commission on a certain vendor's products. Network support and product sales can result in a scenario where the recommended solution is designed around a profitable product rather than the genuine requirements of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align technical consulting with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical experience, fine tuned support software, and understanding of corporate IT allow offices to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry experience, in the trenches of network support, executing a broad variety of technical projects for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This guarantees that you get not only expert IT skills, but also a consultant with field-tested approaches for using technical knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site visits per minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal business hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be tempted to permit less critical problems to fester.

  • Complete Records of IT Services
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small support firms who provide scant documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by every consultant to each client. The discipline of documenting and organizing service activity allows more effective service and avoids a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Begin Receiving Online Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



An index of content::

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    Windows 7 Wireless Online Help

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    Best Consultancy Small Business Private Clouds

    Progent’s private cloud hosting allows small and midsize organizations to run key applications such as SQL and Exchange from a hardened Tier III data center on fully redundant equipment with offsite data backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager for automatic backup and restoration. Smaller organizations can take advantage of Progent’s private cloud hosting service to avoid large capital costs for the acquisition, maintenance, and operation of network hardware and facilities while achieving the highest levels of network reliability and security.

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    Office 365 and Apple iOS Troubleshooting

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    • Development Firm MS SQL Server
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    Progent’s high availability interoffice connectivity and 24x7 network connection engineers can help small organizations achieve fault tolerant Interoffice connectivity by means of fully redundant networks with automatic failover. Progent’s CCIE engineers can design and deploy ultra-reliable Inter-office connections based on fault tolerant EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connections and transparent fail-over offers economical 24x7 interoffice connectivity.

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    Progent can help your business to design and execute an efficient transition from a UNIX-based information system to a network based on Windows and suited for supporting Microsoft's powerful office productivity suites, commercial applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and application experts can show you how to guard your data and reduce business disruption by developing an efficient migration plan that protects your existing assets in UNIX software and technology. UNIX-to-Windows transition support services available from Progent include evaluation of current environment, transition strategy and validation, Exchange migration services, information and application software porting, and server and media transition and economization.

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    Progent can assist small and medium-size businesses to plan, configure and troubleshoot the infrastructure for a remote workforce.

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    SQL Server 2014 includes major improvements in key areas including performance, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory capability that operates transparently with all workloads including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient online and onsite consulting services that include planning, configuration, management, troubleshooting, and application development services to help organizations of all sizes to achieve fast return from their SQL Server 2014 deployment.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions such as listings, orders, payments, fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales processes, vendors can expand their reach, reduce their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can cut development time and costs and speed up your return on investment.

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    Progent's Check Point Software firewall experts can show you how to plan, configure, and manage firewall solutions built around Check Point Software NGFW firewalls and Check Point's cloud-based security services. Progent can also assist you maintain legacy Check Point firewalls or upgrade efficiently to Check Point's next-generation security gateways.

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    Progent's short-term IT staffing services enable businesses to meet the need for IT professionals without dealing with the costs and delays that come with identifying and hiring reliable technical workers and without increasing your full-time head count.

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    Cisco Cisco Unified Communications Manager (CUCM or Unified CM), originally known as CallManager, is the foundation of Cisco's communications and collaboration portfolio. Cisco Unified Communications Manager and Unified CM Express provide a modern IP-PBX by integrating tightly with unified messaging applications like Unified CM IM and Presence Service, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's Cisco-certified network consultants can deliver effective and affordable remote and on-premises expertise to assist organizations of all sizes to create and administer CUCM deployments by providing Cisco Unified Communications Manager integration and technical support services that add maximum productivity. Progent can assist with any facet of Unified Communications Manager setup and debugging in areas such as integrating Cisco Voice over IP phones and desktop Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, deploying ISR routers with CUBE support, designing Cisco UCS server failover solutions for high availability, capacity planning, and integration with Microsoft Exchange Server and Skype for Business.

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    System Center 2016 Operations Manager helps to promote consistent performance and dependable uptime for key workloads by providing unified, mixed-platform monitoring of physical and virtual infrastructure deployed across on-premises systems and private and public clouds. Progent's consulting group can provide advanced remote and onsite expertise to help organizations of all sizes to plan, integrate, optimize, enhance and repair SCOM 2016 deployments. Progent can assist your company to migrate to Operations Manager 2016 from older versions or from different IT infrastructure monitoring platforms, or combine a variety of monitoring systems into a unified infrastructure management ecosystem. Progent can also help you extend your Operations Manager 2016 environment to incorporate infrastructure hosted on public clouds such as Microsoft Azure and Amazon AWS.

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    VMware's NSX network virtualization technology allows you to create entire networks in software. NSX permits virtual networks to be deployed instantly and administered with a high degree of automation independent of the physical components making up the underlying IP network. VMware Site Recovery Manager supports programmatic recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also permits transparent testing for site recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove compliance. When used with VMware's NSX virtual network technology, VMware Site Recovery Manager can quickly recover the entire logical network topology at the recovery datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help you to plan, configure, test and administer a DR system based on VMware SRM and VMware NSX.

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    Progent’s Microsoft-certified experts can provide organizations of all sizes consulting, technical support, and development expertise for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced solution that uses web-based technology for intelligently connecting people, groups and data. Microsoft SharePoint Server offers a common location for your employees or customers to access, organize, distribute and interact with relevant data, files, and software and to communicate with one another. SharePoint allows faster and more intelligent decisions, more efficient access across groups and more streamlined business practices. Windows SharePoint Services join employees, customers, workgroups and projects with the knowledge they’ve developed in a way that makes data easy to find, retrieve and apply. Progent's SharePoint consultants can help you to manage your existing SharePoint ecosystem or upgrade to the latest release of SharePoint Server or to SharePoint Online.

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    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware.

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    Progent's Juniper Networks-certified network consultants can help your company to plan and implement Juniper Firewall and VPN technology, enhance and troubleshoot your infrastructure, and upgrade efficiently from discontinued devices to the latest versions. Progent's Junos OS consultants can also offer expertise with Juniper's flagship network control software to help you to simplify the administration and strengthen the protection of your Juniper VPN devices and firewalls. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software productss and can help you maintain networks that incorporate a combination of Juniper's software platforms.

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    Microsoft Systems Management Server 2003 offers extra capability for change and configuration management of Windows-based networks via introducing Feature Packs. Feature Packs reduce the overall administrative costs of managing and deploying software products by making it easier to copy system images, control mobile devices, and operate management tools. In addition to alerting you about techniques to save management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can help you plan and implement IT projects involving areas that Feature Packs are designed to streamline. Progent's adoption and upgrade services can minimize spending and reduce business disruption as you move to new operating systems and programs. Progent's wireless consulting experts can help you define efficient processes and policies to manage PDAs and intelligent portable communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a security strategy that incorporates policies, processes and IT products to keep your IT computer system protected.

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    Progent's Microsoft and Cisco-certified network engineers can help you to assess the benefits of Exchange 2010 for your business and can assist your IT staff to plan and implement a smooth migration to Microsoft Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange 2007 that will offer fast return on investment by increasing your workers' efficiency, lowering the expense of equipment and support, simplifying administration, and integrating your key communications technologies.

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    Progent's Microsoft-certified professionals have more than a decade of experience delivering messaging support for companies that range from small offices to large corporations. Progent offers economical consulting for all editions of Microsoft Exchange Server to enhance email and virus protection, configure fault tolerant email environments, and facilitate off-site and wireless email connectivity. Progent’s Exchange consulting services can help you in planning and executing a move from an outdated SMPT server or older Microsoft Email package such as Microsoft Exchange 2003 to Microsoft Exchange Server 2016. Progent also offers support for Windows 8, Windows 7, and Windows XP desktops using Office Outlook and can show you how to configure Microsoft Outlook Web App (OWA) for popular browsers. For email virus defense, spam filtering and outbound data leak prevention, Progent offers Email Guard security services.

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    Progent's certified Windows Server 2003 engineers can provide computer support and expert consulting for the complete family of Microsoft .NET Servers, Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Microsoft Windows Server 2003 migration, configuration, administration, and support services include network design, deployment, project management, on-site and off-site network support and troubleshooting, Help Desk services, CISM-certified security services, turn-key outsourcing, and expert co-sourcing.

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    Progent's certified IT consultants offer Windows Server 2016 migration consulting to assist businesses of any size to plan and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid deployment model. Progent can help you to assess the business benefits of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

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    Progent’s Microsoft-certified consultants can assist you to update your servers or workstations from 32 to 64 bits. Progent can help you to calculate the risks and benefits of upgrading to 64-bit processing, design an affordable upgrade strategy that reduces business interruptions, and deliver economical, expert online support to assist your company to configure 64-bit operating systems and application software on your current computers.

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    Exchange Servers and Apple Mac computers can work together efficiently. Progent's Apple and Microsoft premier consultants can help you install Microsoft Entourage and Exchange so your Apple Macintosh users can work closely with colleagues who use Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh software can coexist, allowing Mac users to receive and transmit messages, examine the Exchange global address list, import addresses, synchronize appointments, and alert fellow workers to conferences with your Exchange account. Progent will verify that your Exchange Server is properly set up and that WebDAV and Outlook Web Access are working. Progent also offers specialized onsite Entourage training.

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    Progent's Microsoft-certified engineers offer in-depth expertise in deploying, operating and troubleshooting any edition of Microsoft Project, Project Server, and Microsoft Project Online and can provide a broad variety of cost-effective remote consulting services following industry best practices to assist businesses of all sizes to get all the benefits of this leading platform. Support services offered by Progent include solution planning, software configuration and upgrades, strategies for secure file and status sharing among local and remote or mobile users, network infrastructure optimization, and specialized online training.

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    E-Mail Guard is Progent's affordable antispam and virus defense managed service that gives small businesses world-class defense against spam, viruses, DHA attacks, and other types of email-borne assaults on computer networks. E-Mail Guard is built on Postini's Perimeter Manager, a full library of web-managed anti-spam and anti-virus services that defuse email attacks before they can penetrate the network firewall. Perimeter Manager also allows administrators track and manage their email systems, regardless of server platform, hardware type, or geographic location.

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