Urgent Online Troubleshooting for Grand Rapids Small Office Networks
Immediate Remote Consulting for Grand Rapids NetworksFor small companies located in Grand Rapids or anywhere in the state of Michigan, Progent provides phone help for information systems based on any mix of Microsoft, Cisco Systems, Mac, or Linux technology. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to handle complex networking issues, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security design and troubleshooting issues.

Progent's remote support experts provide exceptional value because they have the real-world experience and are equipped with the advanced technology required to resolve the majority of network issues rapidly. Efficient support reduces immediate expenses because solutions accumulate fewer billable minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization benefits even more with indirect expenses by reducing or eliminating system downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives.

Progent's pricing model for online support is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you are billed only for the services that you actually get. In contrast to typical online service organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid situations where quick repairs somehow turn into substantial bills. Progent's skill at handling problems quickly translates into your business conserving money.

Progent's Remote Technical Support Tools
Over time, Progent has refined a set of customized technologies and field-tested methodologies which promote the highest degree of effectiveness for remote consulting and repair for small company computer systems. Progent offers secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco Systems, Sonicwall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to access your computer system remotely without violating network security.

Progent's powerful customer support database system maintains thorough documentation describing the service that Progent's customers have received. Progent's staff consultants have the benefit of the records of support delivered to every Progent client by every engineer. This archive of anomalies and resolutions is stored as a conveniently searchable support database that allows Progent's online support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and formal partnerships with key technology companies including Cisco Systems and Microsoft make available additional vast technical support knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's remote service specialists can determine the best solutions in the least time.

Remote support available from Progent to clients in Grand Rapids and anywhere in the state of Michigan include:

  • Authorized MS Windows Experts
    Windows Expertise for Grand Rapids, MichiganProgent's Microsoft-certified remote support professionals can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your business the expertise of consulting professionals who can help your company with a broad range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2013 deployment, Exchange Server 2010 management, SharePoint 2013 development, Lync 2010 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, SQL Server 2012 development and SQL Server 2014 migration, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, SBS Server support, and Windows Essentials cloud integration.

    Progent in addition offers a wide range of cost-effective desktop services to help your business to deploy, configure, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation and Intune consulting to centralize the administration of your PCs and web-facing mobile devices.

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
    Cisco Infrastructure Consultants for Grand Rapids, MichiganThe Cisco Certified Internetwork Expert credential is the premier recognition for network professionals, and certifies an individual's networking skills at the expert level. Cisco CCIEs can deal with the most complex challenges occurring in network design, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network management utilities and developing alternate approaches or locating software updates. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of experience enables them to fix problems rapidly. In typical cases, less experienced consultants can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes.

    Few support firms make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent offers quick telephone access to a Cisco CCIE so you can get immediate help for serious network infrastructure issues that are lowering business productivity but are outside the scope of your local computer maintenance group or consultant. Progent's Cisco CCIE consultants can interface to your environment via advanced on-line support technology to provide quick, secure, and economical analysis and remediation.

  • CISSP and ISSAP Certified Network Security Experts
    CISSP Qualified System Security Consultants for Grand Rapids, MichiganProgent's certified CISM and CISSP network security consultants can provide a variety of security services that can bolster the safety of your Windows, Apple OS X, Linux, or UNIX environment against attacks or help you to clean up rapidly following a damaging penetration. Security support services offered by Progent cover in depth network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm attacks; installing firewalls; building secure techniques for off-site and mobile communication; protecting your email system from spam and DHA attacks; and instituting 24x7 proactive monitoring.

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based support services address a broad spectrum of information technologies such as system architecture, email systems, network and operational security, UNIX and Windows coexistence, VMware vSphere and Citrix virtual server technologies for server consolidation and easy administration, and transitioning from legacy systems to Microsoft Windows or Linux environments. Progent's group-based approach to solving technical issues enables fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service costs.

    Progent's UNIX/Linux support engineers can provide emergency phone-based assistance resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
    Mac OS X
    Sun Solaris
    Berkeley UNIX (BSD)

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology projects that small companies often need. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for small companies with environments that incorporate Microsoft, Cisco Systems, Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing support services are intended for smaller companies who don't have the resources to create an internal Call Center but who want quick response from an efficient Help Desk with proficient phone support as well as the ability to escalate complex tasks to high-level consultants.

    Progentís Virtual Call Center is designed for bigger businesses and operates as a seamless addition to your established Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve the toughest computer system problems, or be ready in hectic circumstances when your ordinary service providers are swamped.

    Progent's Call Center team of experienced information technology professionals provides your computer users in Grand Rapids or anywhere in the state of Michigan rapid communication with a large technical support group with years of background offering telephone-based support and online repair service for IT systems that incorporate Windows, Cisco Systems, Mac OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk recognition as a significant enabler of business success, and Progent's target is to fix rather than merely record IT problems.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting Team can supply remote and in-depth engineering expertise and education in special application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Word, and MS Excel. To find out more about Progent's consulting, custom programming, and education services, visit Progent's Business Application Experts Services.

    Remote Network and Server Monitoring Support
    Progent can provide companies in Grand Rapids, or anywhere in the state of Michigan, online network and server monitoring services centered around System Center Operations Manager, adapted by Progent for your business so your network support is proactive and automated. By exposing emerging issues before they cause crashes, automated monitoring can avoid disruptive and expensive information system breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows networks, or networks powered by a combination of OS platforms.

How Your Grand Rapids Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with Microsoft, Mac OS X, or Linux environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or e-mail information@progent.com. For small organizations and startups in Grand Rapids or throughout the state of Michigan, Progent's online network support engineers are ready to deliver expert and cost-effective IT help the moment your organization has to have it. More than 10 years of offering online tech support has led to Microsoft Gold certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair network problems rapidly while eliminating the cost and lost time associated with on-premise service visits.

Even if your Grand Rapids small business has a local independent consultant or maintains an in-house IT staff that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the availability or the knowledge to solve sudden network emergencies or especially complex integration problems.

Advantages of Progent's Network Help for Small Offices in Grand Rapids
Progent's remote technical help services allow your Grand Rapids small business to have the advantages of on-call, enterprise-class network support without the cost of managing a full-time IT organization. Your information system will acquire added business worth by becoming increasingly available, productive, and protected. Benefits to your company include:

  • Convenient virtual extension of your on-site support resources
    For most small businesses in Grand Rapids or anywhere in Michigan, local network support resources, whether made up of freelance consultants or an internal maintenance staff, can handle the majority of network issues. However, serious problems can spring up when your regular resources are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your usual service technicians. In these situations, Progent's on-call support experts provide an easy, quick, and economical solution to supplement your local resources and to convey useful knowledge to improve your ability to handle future problems locally.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, small offices commonly depend on independent freelance consultants. While independent service people have smaller internal costs than larger consulting firms and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of backup personnel may force your company to wait for assistance during an emergency. As your network grows, system downtime and trouble with critical software become more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a reliable source of backup support expertise to insure your IT system stays up and running.

  • Build a Solid Basis for Seamless Expansion
    New organizations typically begin with an IT system implemented on a modest budget. Without a strong infrastructure, slap-dash fixes can get thrown on top of an unstable foundation. As a network grows, stability and scalability problems can hinder the productivity of the business. These poorly designed environments need proper assessment, smart strategic planning, and wide technical expertise to upgrade to a system infrastructure that can deliver the stable foundation to meet critical business requirements and simplify downstream growth.

  • Work with Solution Providers Rather Than Product Vendors
    Small offices require guidance and technical education to negotiate an ever more complex maze of technology alternatives capable of accelerating business success and improving efficiency. These companies do not need a computer consultant who is attempting to sell a certain vendor's technology. Network consulting and product selling can result in a situation where the recommended solution is designed around a predetermined product instead of the true needs of a small business. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to match IT consulting with the best interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, depth of IT expertise, fine tuned remote support tools, and understanding of corporate IT allow small companies to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional background, at the front lines of IT support, executing a broad range of IT tasks for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This guarantees that you get not just world-class IT capability, but also a consultant with proven approaches for using technical knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site visits per minute. As a result, you are invoiced just for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for support services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast fixes so you won't be tempted to allow simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation transmitted by every consultant to each customer. The discipline of detailing and organizing service records allows more efficient support and eliminates a slew of common problems such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability losses.

How Does Our Company Start Receiving Remote Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If you have an urgent requirement for network support, go to Immediate Emergency Support.

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