Immediate Online Troubleshooting for Grand Rapids Small Office Networks
Immediate Phone Help for Grand Rapids NetworksFor small and midsize companies located in Grand Rapids or anywhere in the state of Michigan, Progent offers remote support for computer systems based on Microsoft Windows, Cisco Systems, Apple Mac, or Linux technology. Progent's Microsoft qualified engineers have provided remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco Systems CCIE-certified engineers to solve complex infrastructure problems, as well as the assistance of CISA and CISM-certified security engineers to help with high-level security design and diagnostic issues.

Progent's online support experts provide excellent value due to the fact that they possess the real-world background and are equipped with the advanced technology required to solve the majority of network issues rapidly. Efficient support lowers direct expenses because service calls accumulate fewer billable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by minimizing or eliminating system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management.

Progent's pricing policy for remote help is structured to leverage your network support investment. Progent bills per minute for phone consulting, so you are billed just for the support that you actually get. Unlike many remote service firms, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from situations where speedy. minor fixes manage to end up as large bills. Progent's penchant for solving technical issues quickly translates into your business conserving money.

Progent's Remote Service Technologies
Over time, Progent has refined an array of customized technologies and field-tested processes which promote the maximum degree of effectiveness for remote help and troubleshooting for small and midsize business IT networks. Progent offers secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN access permits the staff of Progent's remote service group to connect to your environment remotely without violating system security.

Progent's powerful technical support reporting system stores thorough records of all support that Progent's clients have been provided. Progent's team engineers have the benefit of the records of assistance delivered to each Progent client by any engineer. This database of anomalies and fixes is stored as a readily retrievable internal database that permits Progent's online technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's advanced certifications and formal relationships with key technology companies such as Cisco and Microsoft open up additional massive support knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's online service specialists can come up with optimal solutions promptly.

Phone-based support services Offered by Progent to small businesses in Grand Rapids and anywhere in the state of Michigan include:

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small companies often need. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for small businesses with networks that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller organizations who don't have the resources to assemble and manage an in-house Call Center but who want quick response from an efficient Help Desk with professional telephone assistance plus the expertise to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk consulting support can assist you in building an efficient new Help Desk Call Center or improving your existing organization, identifying or enhancing Help Desk Call Center software products to meet the special requirements of your business, or providing occasional phone support staff to reinforce your existing Help Desk Call Center group to handle unusually busy situations like software migrations, major updates, or installing brand new business software.

    Progent's Call Center team of seasoned network professionals offers your customers in Grand Rapids or anywhere in the state of Michigan immediate contact with an effective technical support resource with substantial experience delivering telephone-based support and remote troubleshooting for networks that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk perception as a key driver of business performance, and Progent's policy is to solve and not just record technical issues.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Team offers online advanced engineering expertise and education in special application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for popular Microsoft applications including CRM, MS Office Project, Microsoft Word, and MS Excel. To learn more information concerning Progent's consulting, programming, and education services, visit Progent's Business Application Experts Group.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Grand Rapids, or anywhere in the state of Michigan, online network and server monitoring support powered by System Center Operations Manager, enhanced by Progent to accommodate your business so that your IT maintenance is proactive rather than reactive. By spotting emerging problems before they cause crashes, automated monitoring can head off stressful and expensive service failures. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X environments, Microsoft environments, or networks that support multiple platforms.

How Your Grand Rapids Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online support with Microsoft Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or email For small companies and new businesses in Grand Rapids or throughout the state of Michigan, Progent's online network support specialists are ready to provide effective and economical IT support the instant your company has to have it. More than a decade of providing remote repair services has led to Microsoft Gold certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to solve network problems rapidly while avoiding the expense and lost time that comes with on-site support visits.

Even if your Grand Rapids small business deals with a regular independent support technician or maintains a full time organization that can deal with typical computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to address sudden network emergencies or particularly complex integration projects.

Features of Progent's Remote Network Support for Grand Rapids
Progent's online help, Internet-based troubleshooting, network security expertise, and network management services offer small businesses in Grand Rapids or throughout the state of Michigan unparalleled leverage for your support budget. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk outsourcing services and system management, Progent's experts can deliver your organization enterprise-level IT support while allowing you to eliminate the expense and administration overhead of carrying a large in-house IT staff. Highlights of Progent's online help program include:

  • Fast Telephone Access to Microsoft Qualified Support Specialists
    Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to small businesses in Grand Rapids and is also ideal for networks in geographic regions of Michigan that lack technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner support firm, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and continuing education.

  • By the Minute Rates to Reduce Expenses
    Progent provides online support on a minute-by-minute billing plan, so you are billed only for the services you use. Progent requires no minimum fee for phone help and imposes no ongoing retainer for services delivered during normal business hours. This protects you from paying big invoices for quick fixes.

  • Availability of Cisco Network Infrastructure Professionals
    As a Certified Partner for Cisco Systems, Progent can provide access to authorized specialists who have experience in planning, deploying, and managing networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to help you create high-speed, high-availability, and secure connectivity for wireline and wireless networking.

  • Application Experts Group
    Progent's core support offerings consist of system integration, MS Exchange expertise, system security design, and Help Desk Call Center support. Progent's Application Experts group can provide world-class consulting expertise in specific business applications. Help offered by the Application Experts Team includes:
    Microsoft Dynamics GP/Great Plains Consulting and Customization
    Microsoft Office Project and Project Online Training
    Office Excel and Office 365 Excel Consulting and Application Development
    Office Word and Office 365 Word Consulting
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Integration
    SQL Server Integration and Application Development
    Oracle Project Management and Application Development
    MySQL Project Management and Application Development
    Apple Macintosh Consulting

    By providing a convenient one-stop source for IT generalists and application experts, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that align with the special requirements of your company.

  • Sophisticated Online Access Tools
    Protected online access permits Progent's support experts to observe exactly what your customers see. This makes it possible to find quick solutions to issues that could otherwise demand a costly onsite service call. Effective online connectivity tools and expert engineers together allow Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in online support and remote system tracking.

  • Support for Leading VPN Products
    Progent can provide secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.

  • 24-hour Support for Maximum System Availability
    For small businesses with vital applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce high system uptime.

  • Help Desk Call Center
    Progent's Help Desk Call Center programs are designed especially for budget-constrained small companies whose workers need immediate access to a Help Desk service with expert phone support and complete escalation ability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, breadth of technical background, fine tuned support tools, and understanding of enterprise networking enable small businesses to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry experience, at the forefront of network support, executing a broad variety of IT projects for an extensive mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This means that you get not only world-class technical skills, but also a support engineer with proven methods for applying computer knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person visits per minute. Consequently, you owe exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent provides on-premise service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no minimum fee and requires no retainer for support services delivered during regular business hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's small granularity eliminates big invoices for quick repairs so you won't be forced to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has few competitors. Businesses who utilize trusted freelance service providers or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to offer round-the-clock network monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can save your information network from stressful and costly availability disruptions.

How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent requirement for IT support, visit Immediate Emergency Support.

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