Fast and Affordable Remote Technical Support for Grand Rapids IT Networks
Immediate Online Technical Support for Grand Rapids SystemsFor businesses located in Grand Rapids or anywhere in the state of Michigan, Progent offers online support for networks based on any combination of Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified engineers have provided online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve complex networking problems, plus the assistance of CISSP-accredited security engineers to help with high-level security architecture and diagnostic issues.

Progent's remote support engineers offer exceptional value due to the fact that they have the practical experience and are equipped with the advanced tools necessary to resolve the majority of information system issues quickly. This lowers immediate costs because solutions accumulate fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your company benefits additionally in incidental costs by minimizing or avoiding network outages and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote consulting expertise is especially helpful in environments that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing model for remote help is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged only for the support that you actually get. In contrast to many online service organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple model for billing prevent situations where speedy. minor fixes manage to end up as big bills. Progent's skill at handling technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of customized technologies and field-tested processes that promote the maximum degree of efficiency for remote engineering help and repair for computer networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's online support team to access your computer system remotely without compromising system security.

Progent's powerful technical support reporting application keeps extensive documentation for the service that Progent's customers have been provided. Progent's staff service personnel have access to the details of services rendered to each customer by any engineer. This database of trouble tickets and resolutions is structured as a conveniently accessible support knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft make available other vast support databases and allow fast response from manufacturers' internal engineering staff so Progent's remote consulting experts are able to arrive at the most efficient solutions in the least time.

Online technical support services offered by Progent to clients in Grand Rapids and anywhere in the state of Michigan include:

Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows customers to execute major projects within budget and on time. Progent's special online consulting services include:
  • Call Center Expertise
    Progent's Help Desk support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the resources to support an in-house Call Center but who want fast response from a reliable Help Desk with professional phone assistance plus the expertise to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk consulting support can support you in creating an effective new Help Desk Call Center or enhancing your established one, evaluating or enhancing Call Center software products to handle the unique requirements of your corporation, or providing temporary online personnel to reinforce your in-house Call Center resources to deal with high-demand events such as software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk team of experienced network consultants offers your customers in Grand Rapids or anywhere in the state of Michigan rapid access to a large technical support group with substantial experience providing phone support and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's charter is to give the Call Center recognition as a major contributor to business productivity, and Progent's goal is to resolve instead of simply report IT problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting staff offers online advanced engineering support and training in key application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and training for familiar Microsoft business applications such as CRM, Office Project, Word, and Microsoft Excel. To find out more on Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Group.

  • Online Network Monitoring Support
    Progent can provide companies in Grand Rapids, or anywhere in the state of Michigan, remote computer system monitoring services centered around System Center Operations Manager (SCOM), adapted by Progent for your environment so that your computer support is proactive rather than reactive. By exposing potential problems before they cause crashes, proactive monitoring can avoid inconvenient and expensive service breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Microsoft systems, or networks based on a variety of operating systems.
How Your Grand Rapids Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft, Mac OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Grand Rapids or anywhere in the state of Michigan, Progent's phone-based computer support engineers can provide expert and economical system help whenever your business requires it. More than a decade of providing online technical assistance has led to Microsoft Gold certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to repair IT problems quickly while eliminating the expense and lost time that comes with on-premises support visits.

Even if your Grand Rapids office works with a regular independent support technician or maintains a full time organization that can handle day-to-day network problems, Progent’s Microsoft certified consultants are available to provide an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the time or the experience to resolve sudden network emergencies or particularly complicated integration projects.

Advantages of Progent's IT Support for Businesses in Grand Rapids
Progent's online network troubleshooting services allow your Grand Rapids organization to enjoy the benefits of on-call, enterprise-level network support without the expense of managing an in-house IT staff. Your network will derive added business worth by being increasingly reliable, efficient, and secure. Benefits to your business include:

  • Convenient virtual extension of your local support resources
    With most offices in Grand Rapids and throughout Michigan, local computer support providers, whether consisting of freelance consultants or an in-house IT staff, can handle typical technical problems. On the other hand, major troubles might strike when local support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your usual support technicians. In these cases, Progent's on-call service specialists provide a convenient, quick, and economical solution to augment your regular resources and to pass on useful knowledge to increase your ability to deal with future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller organizations often depend on individual freelance consultants. Although independent service people have smaller overhead than big support companies and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of reserve help may require your business to wait for assistance during an IT crisis. As your business grows, network unavailability and trouble with critical applications become more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of reserve service experts to insure your IT system remains up and running.

  • Create a Scalable Basis for Seamless Growth
    Businesses typically begin with an IT architecture implemented on a modest budget. Lacking a proper framework, band-aid repairs often get piled on top of an unstable foundation. When a network grows, stability and scalability problems can hinder the productivity of the organization. Such poorly built systems require careful assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a network infrastructure that can provide the stable foundation to meet current business demands and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller companies need advice and technical education to navigate through an increasingly complex array of technology options available for accelerating business success and enhancing efficiency. Businesses do not need a computer consultant who is attempting to sell a certain vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is built around a profitable technology rather than the true needs of a business. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to align technical consulting with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, breadth of IT background, refined support software, and understanding of corporate IT allow companies to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Full Line of Server Platforms
    Progent offers in-depth support for Microsoft’s leading server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 integration, Windows 2003 Server upgrades, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person visits by the minute. As a result, you pay exclusively for received support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services provided during regular business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide scant documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports sent by each staff member to every client. The discipline of documenting and organizing service records results in more effective service and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide 24x7 network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
How Does Our Company Begin Receiving Online Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

© 2002- 2017 Progent Corporation. All rights reserved.