Fast Phone Troubleshooting for Grand Rapids Small Business Computer Systems
Immediate Phone Support for Grand Rapids NetworksFor small businesses in Grand Rapids or anywhere in Michigan, Progent provides online technical support for computer systems based on Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve challenging networking issues, plus the services of CISSP and CISM-certified security engineers to help with advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools necessary to resolve the majority of information system issues quickly. This lowers immediate costs because service calls require minimal billable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization benefits even more with incidental expenses by minimizing or eliminating system downtime and associated losses resulting from business discontinuity, upset clients, idle workers, and de-focused management.

Progent's billing model for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the support that you actually get. Unlike typical online service companies, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where fast fixes manage to turn into large tabs. Progent's penchant for handling problems efficiently results in your company conserving money.

Progent's Online Service Technologies
Over time, Progent has developed an arsenal of customized tools and field-proven methodologies which promote the maximum degree of effectiveness for online consulting and troubleshooting for small company IT systems. Progent provides secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco Systems, Netscreen and Watchguard. Secure VPN access enables the staff of Progent's remote service group to connect to your computer system remotely without breaching system security.

Progent's sophisticated technical support database system keeps extensive documentation of all support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of all help delivered to each client by any consultant. This archive of trouble tickets and fixes is structured as a quickly retrievable internal knowledge base that allows Progent's remote technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and close partnerships with important industry leaders including Cisco Systems and Microsoft make available other massive technical knowledge bases and allow quick access to manufacturers' in-house support staff so Progent's online service specialists are able to find the most efficient solutions in the least time.

Online support available from Progent to small businesses in Grand Rapids and throughout the state of Michigan include:

Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects that small companies often need. Billing rates for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to execute major projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Help Desk service options for small organizations with environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are designed for smaller companies who lack the budget to assemble and manage an internal Help Desk but who require quick communication with an efficient Help Desk with professional telephone assistance plus the technical depth to escalate complex tasks to advanced engineers.

    Progent's Help Desk consulting expertise can guide you in building an effective new Call Center or revamping your existing one, evaluating or customizing Help Desk software to address the particular demands of your company, or providing temporary online personnel to supplement your in-house Call Center group during unusually busy events like software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk team of veteran network professionals provides your customers in Grand Rapids or anywhere in the state of Michigan fast access to a reliable network service group with years of experience offering telephone-based support and online troubleshooting for networks that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a crucial contributor to company productivity, and Progent's policy is to solve and not merely document network issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Group can supply remote and in-depth engineering support and education in specific application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. To read more information on Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Group.

    Online Network and Server Monitoring Services
    Progent offers companies in Grand Rapids, or anywhere in the state of Michigan, online computer system monitoring services based on System Center Operations Manager, adapted by Progent for your environment so that your IT maintenance is proactive rather than reactive. By detecting looming issues before they evolve into crashes, proactive monitoring can ward off inconvenient and expensive network crises. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac systems, Windows systems, or environments based on a mix of OS platforms.

How Your Grand Rapids Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based expertise with Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or send email to For small offices and startups in Grand Rapids or anywhere in the state of Michigan, Progent's online network support engineers can provide professional and affordable IT help the moment your organization has to have it. More than a decade of providing remote technical assistance has earned Microsoft Gold Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity tools to solve computer problems rapidly while avoiding the expense and lost time that comes with on-site service visits.

Even if your Grand Rapids office has a local independent consultant or employs an in-house IT staff that know how to deal with common computer issues, Progent’s Microsoft and Cisco certified engineers can offer an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to deal with unexpected network crises or especially complicated integration problems.

Advantages of Progent's Network Help for Small Companies in Grand Rapids
Progent's online support services enable your Grand Rapids small business to experience the advantages of on-call, world-class network support without the expense of maintaining an in-house IT organization. Your network will acquire added strategic worth by becoming increasingly available, productive, and secure. Advantages to your business include:

  • Convenient virtual expansion of your local IT resources
    For most small offices in Grand Rapids and throughout Michigan, local computer support resources, whether made up of outside consultants or an internal maintenance staff, can solve typical network issues. On the other hand, major troubles may spring up when your regular resources are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your onsite service people. In these instances, Progent's on-call service experts provide a convenient, fast, and budget-friendly way to augment your regular help and to transfer useful information to increase your capability to resolve downstream problems locally.

  • Less Reliance on Freelance Consultants
    For IT support, small offices commonly rely on independent freelance consultants. Although independent service people carry smaller internal costs than larger service firms and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the lack of backup help may require your company to go without assistance during an emergency. As your company grows, network unavailability and problems with vital software become more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a reliable source of reserve service experts to make sure your IT system is always up and running.

  • Create a Scalable Basis for Seamless Expansion
    Small organizations often begin with an information architecture created on a shoestring budget. Without a scalable infrastructure, slap-dash fixes often get thrown onto a weak foundation. When a network grows, stability and scalability issues can hinder the productivity of the organization. Such badly built environments require proper analysis, smart long-term planning, and wide technical knowledge to upgrade to a network architecture that can provide the solid foundation to handle critical business demands and simplify downstream expansion.

  • Work with Solution Providers Instead of Technology Vendors
    Small businesses require advice and technical education to navigate through an increasingly complicated array of product alternatives available for promoting business growth and enhancing efficiency. Businesses do not need a network consultant who is attempting to resell a specific vendor's products. Network consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable technology instead of the genuine requirements of a small business. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to match IT expertise with the real needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, depth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT allow small businesses to escape the pitfalls of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Full Line of Server Platforms
    Progent can provide in-depth support for Microsoft’s leading server products with services such as Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 migration, Windows Server 2003 upgrades, Windows 2000 upgrades, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server support and SQL Server 2014 migration.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for services delivered during regular business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be tempted to permit minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation sent by each consultant to each client. The practice of detailing and organizing service records allows more effective service and eliminates a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide 24x7 remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service losses.

How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent need for IT help, go to Immediate Emergency Support.

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