Fast Remote Help for Grand Rapids Michigan Computer Networks
Fast Remote Consulting for Grand Rapids SystemsFor companies located in Grand Rapids Michigan, Progent provides remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the services of CISA and CISSP-certified security experts to help with advanced security design and troubleshooting issues.

Progent's remote technical support experts provide excellent value due to the fact that they have the real-world background and have access to the sophisticated technology required to resolve most network issues rapidly. This lowers direct costs because service calls require fewer billable minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your company benefits even more in incidental expenses by minimizing or avoiding system outages and related losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online technical support experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to many remote support companies, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and clean policy for pricing avoid situations where speedy. minor solutions manage to turn into substantial bills. Progent's skill at solving technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized tools and field-tested processes that permit the maximum level of effectiveness for remote help and troubleshooting for information networks of all sizes. Progent's Technical Response Center can access your environment without violating system security.

Progent's powerful technical support reporting application maintains thorough records describing all support that Progent's clients have been provided. Progent's authorized service personnel have access to the records of assistance rendered to every client by any engineer. This history of trouble tickets and resolutions is structured as a readily accessible support database that enables Progent's online support experts to communicate their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft open up additional massive technical databases and permit fast access to manufacturers' internal support staff so Progent's online service experts are able to arrive at the best solutions in the least time.

Online technical services available from Progent to customers in Grand Rapids Michigan include:

Progent's ProSight Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, subscription-based managed services intended to enable small and mid-size businesses to utilize the same advanced IT solutions deployed by many of the world's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth management reporting tools created to integrate with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and enable transparent backup and fast recovery of important files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, user error, ill-intentioned insiders, or software bugs. Managed services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. With 2FA, when you log into a protected online account and give your password you are requested to verify your identity via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be utilized as this added means of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate several validation devices. To find out more about Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Help Center Services
    Progent's Shared Service Desk provides a seamless supplement to your in-house network support organization. End user access to the Service Desk, delivery of support services, escalation, ticket generation and tracking, efficiency metrics, and management of the support database are cohesive whether issues are taken care of by your in-house support group, by Progent's team, or a mix of the two. Your business has unrestricted versatility to extend or reduce your part of IT support activity as circumstances demand. Progent provides startup installation and provisioning of the professional services automation software plus documentation, validation and training. To find out more about ProSight Shared Call Desk, visit ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the entire threat progression including filtering, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of any size a flexible and affordable solution for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving IT network. Besides maximizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT staff to focus on line-of-business initiatives and tasks that deliver maximum business value from your network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special areas of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progent's Help Desk consulting support can aid you in creating an efficient new Help Desk or enhancing your established one, identifying or enhancing Call Center application software to meet the unique demands of your corporation, or providing temporary phone support personnel to work with your in-house Help Desk Call Center team to handle high-demand situations like software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk team of experienced information technology experts gives your computer users in Grand Rapids Michigan fast communication with an efficient network service group with extensive experience delivering phone help and remote repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center perception as a major driver of business success, and Progent's target is to solve rather than merely report IT problems.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based professional engineering support and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more about Progent's consulting, programming, and training offerings, go to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center2, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Grand Rapids Michigan remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to suit your environment so your IT maintenance is proactive rather than reactive. By anticipating potential problems before they evolve into downtime, proactive monitoring can avoid disruptive and costly network failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that support a combination of OS platforms.
How Your Grand Rapids Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Grand Rapids Michigan, Progent's phone-based network support specialists can provide expert and cost-effective system support the moment your business needs it. More than 20 years of offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to fix network problems rapidly while eliminating the cost and lost time associated with on-site support visits.

Even if your Grand Rapids company deals with a regular freelance consultant or maintains an in-house IT staff that can handle common network issues, Progent's Microsoft and Cisco certified engineers can provide a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the expertise to address unexpected system crises or particularly tough integration problems.

Features of Progent's Online Computer Support for Grand Rapids Michigan
Progent's phone help, Internet-based troubleshooting, network security consulting, and network administration services offer offices in Grand Rapids Michigan unparalleled leverage for your IT investment. Whether you require occasional phone help and Internet-based network repair or full-time Help Desk support and network administration, Progent's professionals can provide your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT knowledge, refined support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.



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