Fast Phone Troubleshooting for Grand Rapids Small Business Networks
Fast Remote Consulting for Grand Rapids SystemsFor small and midsize businesses in Grand Rapids or anywhere in Michigan, Progent offers remote help for networks based on Microsoft, Cisco Systems, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of CCIE-qualified engineers to help with complex networking problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and diagnostic issues.

Progent's remote support experts offer exceptional leverage because they possess the practical background and have access to the sophisticated tools needed to resolve the majority of network problems quickly. This reduces immediate costs since solutions use up fewer billable minutes. Online help also eliminates the cost of sending a consultant to your office. Your organization benefits even more with indirect expenses by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management.

Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you owe just for the services that you receive. Unlike typical online service organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from scenarios where speedy. minor fixes somehow end up as major invoices. Progent's skill at dealing with technical issues quickly results in your company saving cash.

Progent's Online Support Technologies
Through years of experience, Progent has developed a collection of customized technologies and field-tested processes that permit the maximum level of effectiveness for online engineering help and troubleshooting for small company computer systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco Systems, Netscreen and Watchguard. Protected VPN technology allows the engineers of Progent's online support team to communicate with your company's environment without violating system security.

Progent's proven technical support database application keeps thorough records describing all service that Progent's customers have been provided. Progent's team service personnel have access to the history of assistance rendered to every Progent customer by any consultant. This history of problems and responses is organized as a readily retrievable support database that allows Progent's online technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and formal relationships with important vendors including Cisco Systems and Microsoft open up additional extensive technical knowledge bases and permit fast access to vendors' in-house support staff with the result that Progent's online service experts can find the best solutions quickly.

Online support Offered by Progent to clients in Grand Rapids and throughout the state of Michigan include:

  • Certified Windows Expertise
    Microsoft Windows Expertise for Grand Rapids, MichiganProgent's Microsoft-qualified remote service engineers can deliver network troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a broad range of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 maintenance, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange 2010 management, SharePoint Server development, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration, Lync Server implementation and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, SQL Server 2012 programming and Microsoft SQL Server 2014 upgrades, Systems Center Operations Manager system monitoring and reporting, Project Server planning, Microsoft Access Development and Training, SBS Server support, and Windows Essentials cloud integration.

    Progent also offers a broad range of cost-effective PC desktop support services to help you business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include providing Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment and Intune expertise to centralize the management of your desktops along with your web-facing tablets and smartphones.

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco Engineers for Grand Rapids, MichiganThe Cisco CCIE certification is the premier accreditation for networking consultants, and validates a consultant's networking skills at the expert level. CCIEs can deal with even the most difficult issues occurring in network design, integration, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program patches. CCIEs are an excellent value since their depth of experience allows them to fix problems rapidly. In typical cases, less experienced service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.

    Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling family of networking appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus VPN products.

  • CISSP, ISSAP, and CISM Qualified System Security Specialists
    CISSP Qualified System Security Professionals for Grand Rapids, MichiganProgent's qualified CISSP and ISSAP security consultants offer a variety of security solutions that can enhance the defenses of your Windows, Apple OS X, Linux, or UNIX environment against attacks or assist your business to recuperate rapidly after a serious penetration. Security solutions offered by Progent include: comprehensive network security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from malicious attacks; integrating firewalls; establishing secure architectures for remote and mobile communication; defending your messaging system against spam and DHA attacks; and establishing 24x7 network monitoring.

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based consulting services cover a wide array of information technologies such as network architecture, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware vSphere and Citrix XenServer virtualization products for server consolidation and simplified administration, and migration from older applications to Windows or Linux environments. Progent's team-oriented methodology for solving technical issues enables fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.

    Progent's UNIX and Linux support engineers can offer urgent remote assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
    Mac OS X
    IBM AIX Operating System

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects that small companies often need. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology allows customers to complete major projects within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for small companies with networks that incorporate Microsoft, Cisco Systems, Apple Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing services are a convenient solution for small organizations who lack the money or time to build and maintain an internal Help Desk Call Center but who want quick access to an effective Help Desk Call Center with proficient telephone assistance as well as the expertise to escalate complex problems to high-level engineers.

    Progent's Help Desk consulting support can aid you in establishing an effective new Help Desk or revamping your existing organization, identifying or customizing Help Desk Call Center software to address the particular requirements of your company, or providing occasional phone support personnel to reinforce your internal Call Center team during unusually busy situations like software transitions, major upgrades, or installing new applications.

    Progent's Help Desk team of seasoned network experts offers your computer users in Grand Rapids or anywhere in the state of Michigan rapid access to a large support group with substantial background delivering telephone-based help and online repair service for IT systems that incorporate Windows, Cisco Systems, Apple Mac OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk perception as a solid driver of business performance, and Progent's aim is to resolve rather than simply record network issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts staff provides online and in-depth engineering expertise and training in special application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for popular Microsoft business applications such as CRM, MS Project, MS Office Word, and Excel. To find out more information concerning Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Team.

    Online Network and Server Monitoring Support
    Progent offers companies in Grand Rapids, or anywhere in the state of Michigan, online network and server monitoring support centered around Microsoft System Center Operations Manager, configured by Progent to accommodate your business so that your IT support is proactive rather than reactive. By spotting possible trouble spots before they expand into full-scale emergencies, automated monitoring can ward off stressful and expensive information system crises. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Microsoft networks, or environments that support a variety of platforms.

How Your Grand Rapids Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based help with Microsoft, Mac OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or send email to For small offices and startups in Grand Rapids or anywhere in the state of Michigan, Progent's online computer support engineers can deliver effective and economical IT support whenever your company requires it. Long experience offering online tech support has earned Microsoft Gold certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine online access technology to solve computer problems rapidly while eliminating the cost and lost time associated with in-person support visits.

Even if your Grand Rapids small business works with a regular independent consultant or maintains an in-house IT staff that know how to handle the majority of computer issues, Progentís Microsoft certified consultants can offer an easy and transparent virtual extension of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to resolve sudden system emergencies or especially complex integration projects.

Advantages of Progent's IT Support for Small Organizations in Grand Rapids
Progent's remote technical help services allow your Grand Rapids small company to enjoy the advantages of on-call, enterprise-class network support without the cost of maintaining an in-house IT staff. Your information system will acquire added strategic worth by being increasingly available, productive, and protected. Benefits to your company include:

  • Seamless virtual expansion of your local IT resources
    For most small offices in Grand Rapids and throughout Michigan, nearby network service resources, whether made up of freelance consultants or an internal IT staff, can handle typical technical issues. However, IT crises may occur when local support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your usual service people. In these situations, Progent's online support specialists offer an easy, quick, and budget-friendly way to augment your local help and to convey useful knowledge to increase your capability to handle downstream issues in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, small businesses often rely on independent freelance consultants. While freelance service people have smaller overhead than larger support organizations and can afford to charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in class, the lack of fallback help may require your business to go without assistance during an emergency. As your network grows, system downtime and problems with critical software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve support expertise to insure your IT system remains available.

  • Create a Scalable Foundation for Smooth Expansion
    New organizations often start with an information system implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs often get piled on top of a weak foundation. As a network grows, stability and scalability issues can impede the productivity of the business. Such badly designed systems require careful analysis, intelligent strategic planning, and wide IT knowledge to upgrade to a system infrastructure that can deliver the solid foundation to meet vital business requirements and facilitate downstream growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Small businesses need advice and technical education to negotiate an ever more complicated array of product alternatives capable of accelerating business success and improving productivity. They do not need a network engineer who is attempting to resell a certain vendor's products. IT support and product selling can result in a situation where the proposed solution is built around a predetermined product rather than the genuine needs of a client. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align IT consulting with the real needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, range of IT knowledge, refined support tools, and familiarity with enterprise networking allow small businesses to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world professional background, at the front lines of network service, performing a broad range of IT tasks for a large mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This ensures that you get not just world-class IT help, but also a support engineer with field-tested approaches for using technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site visits by the minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for services provided during normal working hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids big bills for quick fixes so you will not be tempted to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent has little competition. Businesses who work with trusted independent service providers or who maintain internal support personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can save your IT network from painful and costly service losses.

How Does My Business Begin Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or send email to If you have an urgent need for network help, go to Immediate Urgent Support.

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