Immediate Phone Technical Support for Grand Rapids Small Office Networks
Immediate Phone Technical Support for Grand Rapids NetworksFor small and midsize companies located in Grand Rapids or anywhere in Michigan, Progent offers remote support for computer systems based on any mix of Microsoft, Cisco Systems, Mac, or Linux platforms. Progent's Microsoft qualified consulting experts have provided online support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco Systems CCIE-certified engineers to handle challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts offer exceptional leverage due to the fact that they have the practical experience and have access to the advanced tools required to resolve the majority of network issues rapidly. Efficient support reduces direct costs since solutions require fewer chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company saves even more with indirect costs by reducing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.

Progent's billing model for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the services that you receive. Unlike many remote support organizations, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing save you from situations where quick solutions manage to turn into major tabs. Progent's penchant for dealing with problems quickly translates into your company saving cash.

Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested processes that promote the maximum level of efficiency for remote technical support and repair for small company information systems. Progent offers secure VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to access your company's computer system remotely without compromising corporate security.

Progent's powerful technical support database system stores comprehensive histories of all service that Progent's clients have been provided. Progent's staff service personnel have access to the details of support delivered to every Progent customer by any Progent consultant. This database of problems and responses is structured as a conveniently exploitable proprietary knowledge base that allows Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and close partnerships with important industry leaders such as Cisco Systems and Microsoft open up additional massive technical support knowledge bases and allow quick response from manufacturers' in-house product engineers so Progent's online service experts are able to come up with the most efficient solutions quickly.

Phone-based technical services available from Progent to small businesses in Grand Rapids and throughout the state of Michigan include:

  • Authorized Microsoft Windows Experts
    Windows Experts for Grand Rapids, MichiganProgent's Microsoft-certified online service engineers offer computer repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a wide range of technology support services including Windows Server 2012 R2 migration and deployment help, Windows Server 2008 installation, Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server development, Lync 2010 implementation and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server programming and Microsoft SQL Server 2012 migration, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server 2010 planning, and Small Business Server consulting.

    Progent also can deliver a broad array of affordable PC desktop support services to assist your company to install, configure, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration help as well as System Center Configuration Manager design and deployment and Intune expertise to streamline the administration of your desktops along with your web-facing mobile devices.

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco CCIE Engineers for Grand Rapids, MichiganThe Cisco CCIE certification is the premier recognition for network engineers, and certifies a consultant's technical skills at the expert level. Cisco CCIEs know how to deal with the most stubborn challenges associated with network planning, deployment, management, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their broad expertise enables them to resolve problems rapidly. In typical cases, less seasoned engineers can wrestle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes.

    Few consulting organizations make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent offers fast phone access to a Cisco CCIE so you can get urgent support for complex network issues that are hurting worker efficiency but are not within the scope of your regular IT support providers. Progent's Cisco-qualified CCIE engineers can communicate with your network using the latest remote troubleshooting technology to provide efficient, secure, and economical analysis and remediation.

  • CISSP and ISSAP Qualified System Security Experts
    CISSP Qualified System Security Engineers for Grand Rapids, MichiganProgent's certified CISSP and ISSAP security engineers can provide a range of system protection solutions that can improve the defenses of your Microsoft Windows, Mac, Linux environment against internal or external threats or assist your company to recuperate rapidly following a damaging breach. Security solutions available from Progent cover thorough security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; integrating firewalls; designing secure mechanisms for remote and mobile communication; protecting your messaging system against spam and DHA attacks; and managing round-the-clock proactive monitoring.

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based consulting services cover a broad array of computer technologies including network architecture, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, VMware and Citrix virtualization products for server consolidation and simplified management, and transitioning from older systems to MS Windows or Linux-based environments. Progent's team-based approach to resolving technical problems enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX and Linux consultants can provide emergency phone-based help analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
    Apple Mac OS X
    HP-UX (Hewlett Packard UNIX)
    Silicon Graphics IRIX (SGI/IRIX)

Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs that small companies often request. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support alternatives for small businesses with networks that incorporate Microsoft Windows, Cisco Systems, Apple Mac OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing services are designed for smaller companies who lack the resources to build and maintain an in-house Help Desk Call Center but who need fast response from a dependable Call Center with proficient phone assistance as well as the expertise to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a seamless extension of your current Call Center resources. Progent's Virtual Help Desk Call Center can act as a an escalation resource to handle complex technical problems, or be available in hectic circumstances when your regular resources are too busy.

    Progent's Help Desk Call Center staff of experienced information technology consultants gives your workers in Grand Rapids or anywhere in the state of Michigan immediate contact with a reliable technical support resource with extensive background offering telephone-based support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco Systems, Mac OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk recognition as a solid contributor to company productivity, and Progent's goal is to resolve rather than simply document IT issues.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts staff offers remote advanced engineering expertise and training in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Word, and Office Excel. For more information on Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Group.

    Online Network Monitoring Support
    Progent can provide companies in Grand Rapids, or anywhere in the state of Michigan, remote computer system monitoring services centered around System Center Operations Manager, customized by Progent for your business so that your computer support is proactive rather than reactive. By detecting emerging problems before they grow into downtime, remote monitoring can avoid disruptive and expensive information system breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X systems, Windows systems, or networks that incorporate a variety of operating systems.

How Your Grand Rapids Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online help with Microsoft, Apple Mac, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or e-mail For small organizations and new businesses in Grand Rapids or anywhere in the state of Michigan, Progent's phone-based computer support specialists are ready to deliver effective and economical IT support the instant your company requires it. More than 10 years of offering online repair services has led to Microsoft Gold certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to repair computer problems rapidly while eliminating the expense and lost time that comes with on-site service visits.

Even if your Grand Rapids office relies on a regular freelance consultant or maintains a full time IT staff that know how to handle typical computer issues, Progentís Microsoft certified engineers can still offer a convenient and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to solve unexpected network emergencies or especially complicated integration problems.

Benefits of Progent's Network Help for Small Businesses in Grand Rapids
Progent's online IT consulting services allow your Grand Rapids small company to realize the benefits of timely, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your information system will acquire greater business worth by becoming increasingly available, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    With most small companies in Grand Rapids and throughout Michigan, nearby computer service resources, whether represented by independent consultants or an in-house IT staff, can deal with typical network problems. However, IT crises may strike when local support personnel are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your local support technicians. In these instances, Progent's online service specialists offer a convenient, quick, and affordable way to supplement your regular resources and to pass on valuable information to increase your ability to resolve downstream issues in-house.

  • Reduced Reliance on Individual Service Providers
    For network support, small companies often rely on independent freelance service providers. Although freelance consultants have less overhead than larger support companies and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the absence of backup help may require your business to wait for help during an emergency. As your company expands, network downtime and problems with critical software are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of backup service expertise to make sure your network remains available.

  • Build a Solid Basis for Seamless Growth
    New organizations often start with an IT architecture created on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs can get thrown on top of a shaky foundation. As a company grows, reliability and scalability issues can hinder the success of the organization. These poorly built systems need careful analysis, intelligent long-term planning, and broad-based technical expertise to evolve to a network infrastructure that can deliver the stable foundation to meet critical business requirements and facilitate downstream expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Small offices require advice and technical training to navigate through an increasingly complicated maze of product alternatives capable of promoting business success and enhancing efficiency. These companies hardly need a network engineer who is attempting to sell a specific vendor's technology. Network support and product selling can result in a situation where the proposed solution is built around a predetermined product instead of the true needs of a small business. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to match IT consulting with the best needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, depth of IT background, refined support software, and understanding of enterprise networking enable small offices to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Entire Family of Servers
    Progent can provide in-depth support for Microsoftís popular server products with services such as Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 R2 integration, Windows 2003 Server maintenance, Windows 2000 Server upgrades, Exchange 2013 Server integration, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2008 expertise and SQL Server 2012 upgrades.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premise help per minute. As a result, you are billed only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-premise support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during regular working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be tempted to permit minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports transmitted by every staff member to each customer. The discipline of documenting and organizing service records results in more efficient service and eliminates a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your IT network from painful and costly availability losses.

How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at If you have an urgent requirement for network support, go to Immediate Emergency Support.

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