Fast Remote Help for Grand Rapids IT Networks
Urgent Online Help for Grand Rapids NetworksFor companies located in Grand Rapids or anywhere in the state of Michigan, Progent provides online technical support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the assistance of CISSP-certified security experts to help with advanced security architecture and diagnostic issues.

Progent's online technical support engineers provide excellent leverage because they possess the practical background and have access to the sophisticated tools required to resolve the majority of network issues quickly. This reduces direct costs because service calls require fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company benefits additionally in incidental expenses by reducing or eliminating system downtime and related costs resulting from business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive online technical support experience is particularly valuable in environments that are dependent on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's pricing model for online support is structured to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to many remote support organizations, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where speedy. minor fixes manage to end up as big bills. Progent's skill at disposing of technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of customized tools and field-proven methodologies that permit the highest degree of effectiveness for online engineering help and repair for IT networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to access your company's computer system remotely without compromising system security.

Progent's sophisticated customer support reporting application stores extensive documentation describing the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of assistance provided to every client by every Progent consultant. This archive of trouble tickets and responses is stored as a readily retrievable support knowledge base that allows Progent's online technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's support services grows daily. Progent's extensive list of certifications and close associations with important vendors including Cisco and Microsoft open up additional extensive support databases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote service experts can come up with optimal solutions in the least time.

Remote services provided by Progent to companies in Grand Rapids and anywhere in the state of Michigan include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's top enterprises. The ProSight series of network monitoring and management services addresses all key aspects of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so any potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your company's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk consulting services can guide you in building an efficient new Help Desk Call Center or revamping your established organization, identifying or customizing Call Center software products to address the particular demands of your business, or adding occasional phone support staff to supplement your in-house Help Desk resources during high-demand situations like software migrations, major updates, or rolling out new business software.

    Progent's Help Desk team of experienced information technology experts provides your workers in Grand Rapids or anywhere in the state of Michigan rapid assistance from a large technical support resource with extensive experience providing phone consulting and online diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center recognition as a significant enabler of business success, and Progent's aim is to resolve and not merely document network issues.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group can supply online and in-depth engineering support and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, custom development, and training offerings, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Grand Rapids, or anywhere in the state of Michigan, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your environment so your computer maintenance is proactive and automated. By uncovering emerging problems before they expand into downtime, remote monitoring can minimize stressful and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems based on a mix of OS platforms.
How Your Grand Rapids Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Grand Rapids or throughout the state of Michigan, Progent's phone-based computer support specialists are ready to deliver expert and economical IT help whenever your organization has to have it. More than 15 years of delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to repair network problems quickly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Grand Rapids office works with a local independent consultant or maintains a full time IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to address sudden network crises or particularly complex integration projects.

Benefits of Progent's Network Help for Businesses in Grand Rapids
Progent's remote IT consulting services enable your Grand Rapids company to experience the benefits of immediate, world-class IT support without the expense of maintaining an in-house IT staff. Your information system will derive added strategic value by being more available, productive, and secure. Benefits to your business include:

  • Convenient virtual expansion of your on-site support resources
    For most businesses in Grand Rapids and throughout Michigan, local computer support providers, whether consisting of independent consultants or an internal maintenance staff, can take care of the majority of technical problems. On the other hand, IT crises sometimes strike when local resources are overstretched or absent, and some problems may involve IT products that is unfamiliar to your usual service personnel. In these instances, Progent's online support specialists provide an easy, quick, and affordable way to augment your regular help and to convey useful information to improve your ability to deal with future problems in-house.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller organizations often rely on independent freelance consultants. While freelance service people have smaller internal costs than larger consulting firms and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on a trip, or in training, the lack of fallback help may require your business to go without help during an IT crisis. As your network expands, system downtime and trouble with critical software become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of backup service experts to insure your network is always available.

  • Build a Scalable Basis for Smooth Expansion
    Businesses often start with an IT system implemented on a modest budget. Without a proper framework, band-aid repairs often get thrown on top of a weak foundation. As a company grows, stability and expandability issues can impede the success of the business. Such badly designed environments need careful analysis, smart strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure that can deliver the solid foundation to meet current business demands and simplify downstream growth.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller organizations require guidance and technical education to navigate through an increasingly complicated maze of product alternatives available for accelerating business growth and improving efficiency. They hardly need a network consultant who is trying to resell a certain vendor's technology. Network support and product sales can lead to a situation where the recommended solution is designed around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to match technical consulting with the real interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical knowledge, fine tuned support tools, and understanding of corporate IT enable businesses to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

How Does Our Company Start Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.