Remote Computer Network Support for

Immediate Online Help for Grand Rapids Small Office Computer Systems
For small companies in Grand Rapids or anywhere in Michigan, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco Systems, Mac, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote support experts provide excellent value due to the fact that they possess the real-world experience and have access to the advanced technology needed to solve most network problems rapidly. This reduces immediate expenses since service calls require minimal billable minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits even more in incidental expenses by reducing or eliminating network downtime and related costs due to business disruption, upset customers and vendors, unproductive workers, and distracted management.

Progent's billing policy for remote help is designed to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to many online service organizations, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from situations where fast repairs manage to turn into substantial tabs. Progent's penchant for disposing of problems efficiently results in your company conserving cash.

Progent's Remote Support Tools
Over time, Progent has fine tuned a collection of customized tools and field-proven methodologies which ensure the maximum level of efficiency for online help and troubleshooting for small company computer systems. Progent offers protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN connectivity permits the staff of Progent's Technical Response Center to link to your environment remotely without violating network security.

Progent's sophisticated customer support database application includes detailed histories of the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of services delivered to every customer by any Progent engineer. This archive of problems and resolutions is structured as a quickly accessible support database that permits Progent's online support professionals to share their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and close partnerships with major technology companies such as Cisco and Microsoft open up additional extensive support databases and permit fast response from vendors' internal product engineers with the result that Progent's remote consulting specialists can find optimal solutions promptly.

Online services provided by Progent to clients in Grand Rapids and throughout the state of Michigan include:

• Certified Microsoft Windows Support
  Progent's Microsoft-certified remote service experts can deliver computer system problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the assistance of consulting professionals who can help you with a wide variety of technology support including Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 R2 set up, Microsoft Exchange Server 2013 configuration, Exchange 2010 management, SharePoint 2010 design, Lync Server implementation and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server programming and SQL Server 2012 upgrades, Systems Center Operations Manager reporting, Project Server planning, and Small Business Server support.

  Progent in addition can deliver a broad range of cost-effective desktop consulting and support services to assist your business to install, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop support service covers areas such as helping your company to upgrade to Microsoft Windows 7 efficiently, install 64-bit workstation applications, or move to Microsoft Office 2010.

• Contact a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network consultants, and validates a person's technical knowledge at the master level. Cisco CCIEs know how to resolve even the most stubborn challenges encountered in network infrastructure design, deployment, administration, security, and repair. CCIEs work closely with Cisco System's in-house support staff in isolating anomalies with IOS Software network administration tools and developing alternate approaches or locating program updates. CCIEs provide exceptional value since their broad expertise allows them to fix problems quickly. In typical instances, less experienced consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.

  Few support organizations make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide fast telephone contact with a CCIE so you can receive immediate help for severe network infrastructure issues that are hurting worker productivity but are outside the scope of your local computer service group or consultant. Progent's Cisco CCIE engineers can interface to your computer system by means of sophisticated on-line troubleshooting tools in order to perform quick, safe, and economical diagnosis and repair.

• CISSP and ISSAP Qualified Network Security Consultants
  Progent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of system protection solutions that can improve the defenses of your Microsoft Windows, Apple OS X, or Linux network against assaults or help you to recuperate quickly following a damaging breach. Security solutions available from Progent cover thorough security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm assaults; installing firewalls; establishing safe techniques for off-site and mobile access; protecting your messaging system against spam and DHA attacks; and offering round-the-clock network monitoring.

• UNIX, Linux, Solaris, and Mac OS X Expertise
  Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote support services address a wide array of information technologies such as network infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware and Citrix virtualization technologies for server economization and easy administration, and migration from older applications to Microsoft Windows or Linux environments. Progent's team-oriented approach to solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service expense.

  Important Linux variants for which Progent can provide expert support include:
  — RedHat
  — SUSE
  — Debian GNU/Linux
  — Slackware Linux
  

Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects that small companies often need. Progent's charges for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's special online consulting services include:

• Help Desk Support
  Progent's Help Desk service options for small and midsize organizations with environments based on Microsoft, Cisco Systems, Mac OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing services are designed for small organizations who lack the budget to build and maintain an in-house Help Desk but who want fast access to a reliable Help Desk with professional phone support plus the expertise to escalate complex problems to advanced engineers.

  Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or improving your existing organization, evaluating or enhancing Help Desk Call Center software products to handle the special needs of your business, or adding temporary online personnel to reinforce your existing Help Desk Call Center resources to deal with high-demand scenarios such as software migrations, mass updates, or installing brand new business software.

  Progent's Call Center team of veteran information technology experts gives your computer users in Grand Rapids or anywhere in the state of Michigan rapid communication with a reliable technical support group with extensive experience offering phone consulting and online repair service for computer environments based on Microsoft Windows, Cisco Systems, Apple Mac OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk recognition as a key driver of company productivity, and Progent's intent is to resolve and not just report network issues.

• Applications Support: Education, Development, and Troubleshooting
  Progent's Applications Experts Team offers phone-based advanced engineering support and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Office Project, Office Word, and Microsoft Excel. For more information about Progent's consulting, programming, and education services, go to Progent's Applications Experts Group.

  Online Network Monitoring Support
  Progent can provide businesses in Grand Rapids, or anywhere in the state of Michigan, remote network monitoring support based on MS System Center Operations Manager 2007, customized by Progent to suit your business so that your computer maintenance is proactive and automated. By exposing potential issues before they expand into crashes, proactive monitoring can head off stressful and costly service failures. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac networks, Windows environments, or environments based on multiple operating systems.

How Your Grand Rapids Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online expertise with Windows, Mac OS X, or Linux computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or e-mail information@progent.com. For small offices and new businesses in Grand Rapids or anywhere in the state of Michigan, Progent's phone-based network support specialists can deliver effective and economical IT help whenever your business requires it. More than 10 years of delivering online technical assistance has led to Microsoft Gold certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to solve network problems quickly while avoiding the cost and lost time that comes with on-site support visits.

Even if your Grand Rapids small business relies on a regular independent support technician or maintains a full time IT staff that can handle day-to-day computer problems, Progent’s Microsoft and Cisco certified consultants can provide an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the experience to solve unexpected network crises or especially complex integration projects.

Features of Progent's Remote Computer Services for Grand Rapids
Progent's phone help, Internet-based repair, network security consulting, and system management services offer small offices in Grand Rapids or throughout the state of Michigan unparalleled leverage for your IT budget. Whether you require one-time telephone help and remote network repair or full-time Help Desk outsourcing support and system administration, Progent's professionals can provide your office world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help services include:

• Immediate Phone Contact with Microsoft Qualified Professionals
  Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to small companies in Grand Rapids and is also ideal for customers in geographic regions of Michigan that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has the use of a broad range of Microsoft support tools, technical databases, and continuing education.

• By the Minute Billing to Reduce Expenses
  Progent offers remote help on a per-minute billing plan, so you pay only for the support you receive. Progent has no minimum charge for online service and requires no monthly retainer for services delivered during regular working hours. This saves you from paying big bills for routine repairs.

• Access to Cisco Certified Network Architecture Experts
  As a Certified Partner for Cisco, Progent can provide access to on-staff professionals with skill in designing, implementing, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure connectivity for local and remote networking.

• Application Experts Team
  Progent's core consulting services consist of technology integration, MS Exchange consulting, corporate security design, and Help Desk outsourcing support. Progent's Experts Team can provide in-depth consulting expertise in critical business applications. Support offered by the Application Experts Group covers:
  — Microsoft Dynamics GP (Great Plains) Consulting and Customization
  — Microsoft CRM Consulting
  — Microsoft Office Project Expertise
  — Microsoft Excel Programming
  — Microsoft Office Consulting
  — Crystal Reports, MS Access, and FRx Consulting
  — UNIX, Linux and Solaris Integration
  — Microsoft SQL Server Configuration and Application Programming
  — Oracle Management Support and Application Programming
  — MySQL Database Administration and Software Programming
  — Mac Consulting

  By offering a full service one-stop resource for network generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough IT solutions that fit the special needs of your business.

• State of the Art Remote Access Tools
  Secure remote connectivity permits Progent's service professionals to observe exactly what your users see. This makes it easier to produce fast solutions to problems that might otherwise require a costly personal service call. Cutting-edge online access tools and experienced engineers together allow Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in offsite support and automated network tracking.

• Compatibility with Popular VPN Products
  Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.

• Round-the-Clock Support for High Network Availability
  For small businesses with mission-critical applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high network availability.

• Help Desk Services
  Progent's Help Desk support services are designed specifically for budget-conscious small offices whose clients need immediate recourse to a Help Desk Call Center with effective phone support and full escalation ability.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, breadth of IT experience, refined remote support tools, and familiarity with enterprise networking allow small offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

• In-depth Knowledge of Microsoft's Entire Family of Servers
  Progent can provide in-depth support for Microsoft’s popular server platforms with services that include Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 support, Windows Server 2003 maintenance, Microsoft Windows 2000 upgrades, Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus SQL Server programming and Microsoft SQL Server 2012 upgrades.

• Value Pricing
  Progent's pricing policy is to charge for remote service and on-site visits by the minute. As a result, you are billed just for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premise service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during normal working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity does away with big bills for fast solutions so you won't be forced to permit simple problems to stay unaddressed.

• Complete Documentation of Delivered Services
  Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports sent by every consultant to each client. The practice of documenting and archiving service records results in more effective support and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who won’t release vital service information.

• 24x7 Network Monitoring with Microsoft System Center Operations Manager
  Progent is one of the only consulting firms to provide round-the-clock network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.

How Does Our Company Begin Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If you have an urgent need for network help, go to Immediate Urgent Support.