Fast Remote Technical Support for Grand Rapids Information Networks
Urgent Remote Help for Grand Rapids SystemsFor companies in Grand Rapids or anywhere in Michigan, Progent offers online help for information systems based on Microsoft Windows, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle complex networking problems, plus the services of CISSP-certified security engineers to help with high-level security architecture and troubleshooting issues.

Progent's remote support experts provide exceptional value because they possess the real-world background and have access to the sophisticated technology needed to solve most information system issues quickly. Efficient support lowers immediate expenses since solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company saves even more in indirect costs by minimizing or avoiding system outages and associated costs resulting from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's extensive remote consulting expertise is particularly valuable for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for remote help is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to typical online service companies, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from scenarios where quick fixes manage to end up as substantial tabs. Progent's skill at disposing of problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized technologies and field-proven methodologies that permit the highest degree of efficiency for online help and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to access your system without breaching system security.

Progent's advanced customer support database system keeps detailed histories for the service that Progent's customers have received. Progent's staff engineers have access to the records of services delivered to each Progent client by every Progent consultant. This history of problems and resolutions is structured as a readily searchable support database that enables Progent's remote support professionals to share their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and allow fast response from manufacturers' internal engineering staff so Progent's remote service specialists are able to find the best solutions quickly.

Online technical services offered by Progent to customers in Grand Rapids and anywhere in the state of Michigan include:

Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Progent's charges for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special fields of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:
  • Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who lack the budget to assemble and manage an internal Call Center but who need fast response from an effective Help Desk Call Center with professional phone assistance as well as the ability to escalate complex trouble tickets to advanced engineers.

    Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk or enhancing your existing one, identifying or enhancing Help Desk software to address the unique needs of your business, or adding temporary phone support personnel to reinforce your existing Call Center group to handle demanding events like software transitions, mass updates, or installing brand new applications.

    Progent's Call Center team of experienced information technology experts gives your clients in Grand Rapids or anywhere in the state of Michigan immediate access to an efficient network service group with substantial background offering phone help and remote repair service for networks based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a solid driver of business success, and Progent's aim is to resolve and not just track IT issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based and in-depth consulting support and training in special business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Word, and Excel. To read more information about Progent's expertise, programming, and training services, refer to Progent's Applications Experts Group.

  • Remote Network and Server Monitoring Support
    Progent offers companies in Grand Rapids, or anywhere in the state of Michigan, online network and server monitoring services based on Microsoft System Center Operations Manager, enhanced by Progent to fit your business so your network support is proactive and automated. By anticipating potential problems before they evolve into downtime, automated monitoring can head off disruptive and costly network crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows systems, or networks based on a variety of OS platforms.
How Your Grand Rapids Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based help with Microsoft, Apple Mac, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Grand Rapids or throughout the state of Michigan, Progent's phone-based network support specialists are ready to provide expert and cost-effective IT support whenever your company has to have it. Long experience providing online repair services has earned Microsoft Gold status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine remote access technology to repair IT problems quickly while avoiding the cost and lost productivity associated with on-site support visits.

Even if your Grand Rapids business deals with a regular independent consultant or employs a full time IT staff that know how to deal with common network issues, Progentís Microsoft certified consultants can provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to deal with sudden network emergencies or especially tough integration problems.

Features of Progent's Remote Network Services for Grand Rapids
Progent's phone support, remote repair, network security expertise, and system management services give companies in Grand Rapids or anywhere in the state of Michigan the greatest leverage for your IT budget. Whether you require occasional phone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and system management, Progent's professionals can provide your business enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, range of IT knowledge, fine tuned support software, and understanding of corporate IT allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, at the forefront of network service, executing a broad range of technical tasks for a large mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class technical skills, but also a support engineer with proven methods for using computer knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises visits by the minute. As a result, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no retainer for support services delivered during normal business hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has little competition. Companies who work with familiar independent consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, protected, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your information network from stressful and costly service losses.
How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.

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