Urgent Phone Help for Grand Rapids Small Business Computer Systems
Fast Remote Consulting for Grand Rapids SystemsFor small companies in Grand Rapids or anywhere in the state of Michigan, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco Systems, Apple Mac, or Linux technology. Progent's Microsoft certified engineers have provided online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's online support experts provide excellent value because they possess the real-world background and are equipped with the sophisticated technology necessary to resolve most network issues quickly. Efficient support lowers immediate expenses because service calls use up minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company saves even more with indirect costs by minimizing or avoiding system downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management.

Progent's billing policy for online support is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you actually get. Unlike typical remote service firms, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent situations where fast solutions somehow turn into major tabs. Progent's skill at dealing with problems quickly translates into your business saving money.

Progent's Remote Technical Support Tools
Over time, Progent has refined a collection of optimized technologies and field-tested processes which allow the highest degree of efficiency for online technical support and troubleshooting for small and midsize business information networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN access permits the consultants of Progent's Technical Response Center to access your computer system remotely without breaching network security.

Progent's powerful customer support database application includes detailed histories describing the support that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of services delivered to every customer by any engineer. This database of problems and solutions is structured as a readily accessible support knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and formal relationships with key technology companies including Cisco and Microsoft make available other massive technical knowledge bases and permit quick response from vendors' internal support staff so Progent's remote service experts are able to arrive at the best solutions in the least time.

Online technical support services provided by Progent to companies in Grand Rapids and anywhere in the state of Michigan include:

  • Authorized Microsoft Windows Support
    Microsoft Windows Experts for Grand Rapids, MichiganProgent's Microsoft-qualified remote support professionals can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your company the expertise of consulting engineers who can help your company with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 R2 set up, Microsoft Exchange Server 2013 deployment, Exchange Server 2010 maintenance, SharePoint 2013 design, Microsoft Lync implementation and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server development and Microsoft SQL Server 2012 upgrades, Systems Center Operations Manager monitoring, Project Server training, and SBS Server 2011 support.

    Progent in addition can deliver a broad range of affordable PC desktop services to assist you company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop help includes helping your company to upgrade to Windows 7 smoothly, install 64-bit workstation software, or move to Microsoft Office 2010.

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco CCIE Engineers for Grand Rapids, MichiganThe Cisco Certified Internetwork Expert credential is the highest recognition for networking consultants, and indicates an individual's technical skills at the master level. Cisco CCIEs know how to resolve even the most challenging challenges associated with network design, installation, management, compliance, and repair. CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs are an exceptional value since their broad experience enables them to resolve problems quickly. In many instances, less qualified engineers can struggle for hours or days with identical tasks that a CCIE can fix in a few minutes.

    Progent's CCIEs offer expertise in all of Cisco's industry-leading selection of infrastructure appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

  • CISSP, ISSAP, and CISM Certified System Security Engineers
    CISSP Qualified System Security Consultants for Grand Rapids, MichiganProgent's accredited CISM and CISSP security engineers can provide a variety of system protection solutions to bolster the defenses of your Windows, Apple Mac, Linux network against attacks or assist your company to recover rapidly after a damaging breach. Security services available from Progent cover comprehensive security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious attacks; configuring firewalls; establishing safe techniques for remote and mobile connectivity; guarding your messaging system from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote support services cover a wide range of computer technologies such as network architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware and Citrix XenServer virtual server technologies for server consolidation and easy administration, and transitioning from legacy applications to Windows or Linux-based solutions. Progent's group-based methodology for solving network problems enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers service costs.

    Important Linux variants for which Progent can provide expert support include:
    Debian GNU/Linux
    Slackware Linux

Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology projects that small companies often need. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special areas of computer technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for small and midsize companies with networks based on Microsoft, Cisco Systems, Mac OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are intended for small organizations who don't have the budget to assemble and manage an internal Help Desk Call Center but who require fast access to a dependable Help Desk Call Center with professional phone support plus the technical depth to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk is intended for larger businesses and operates as a seamless addition to your current Help Desk team. Progent's Virtual Help Desk can act as a an escalation alternative to handle the toughest computer system challenges, or be available in those circumstances when your regular service providers are swamped.

    Progent's Help Desk Call Center staff of veteran network consultants gives your computer users in Grand Rapids or anywhere in the state of Michigan instant communication with an efficient support group with extensive experience offering telephone-based consulting and remote diagnostics for computer environments powered by Windows, Cisco Systems, Apple Mac, UNIX, or Linux products. Progent's focus is to give the Call Center recognition as a key contributor to business success, and Progent's aim is to solve rather than simply record technical issues.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Team offers remote and in-depth consulting expertise and education in specific business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, custom development, and training for Microsoft business applications such as CRM, MS Office Project, Word, and MS Excel. To find out additional information about Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Services.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Grand Rapids, or anywhere in the state of Michigan, remote network and server monitoring services based on Microsoft Operations Manager, adapted by Progent to fit your business so your computer support is proactive and automated. By uncovering looming issues before they grow into network outages, system monitoring can minimize inconvenient and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X environments, Windows systems, or environments based on multiple OS platforms.

How Your Grand Rapids Company Can Contact Progent's Online Service Experts
To contact Progent about emergency online help with Microsoft, Apple Mac, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or send email to information@progent.com. For small businesses and startups in Grand Rapids or throughout the state of Michigan, Progent's phone-based network support specialists can deliver professional and affordable system help the instant your organization requires it. Long experience providing online tech support has led to Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix computer problems quickly while avoiding the expense and lost time associated with in-person service calls.

Even if your Grand Rapids office deals with a local independent support technician or employs an in-house organization that know how to handle typical network problems, Progentís Microsoft certified consultants can provide a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either lack the availability or the expertise to address unexpected network emergencies or especially challenging integration projects.

Features of Progent's Online Network Support for Grand Rapids
Progent's phone help, Internet-based repair, system security consulting, and network administration services offer small companies in Grand Rapids or anywhere in the state of Michigan the greatest leverage for your support budget. Whether you require occasional telephone help and remote network repair or ongoing Help Desk outsourcing support and network administration, Progent's professionals can deliver your company world class network support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT organization. Key features of Progent's online help program include:

  • Immediate Phone Access to Microsoft Certified Professionals
    Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to small businesses in Grand Rapids and is also ideal for networks in geographic regions of Michigan that lack technicians with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has the advantage of a broad selection of Microsoft support tools, service information, and continuing education.

  • By the Minute Billing to Reduce Expenses
    Progent provides remote help on a minute-by-minute basis, so you are charged only for the services you use. Progent requires no minimum fee for online support and imposes no monthly subscription fee for support services provided during regular working hours. This protects you from paying big bills for quick repairs.

  • Access to Cisco Certified Network Architecture Experts
    As a Registered Partner for Cisco Systems, Progent offers access to authorized specialists with expertise in designing, implementing, and supporting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and secure infrastructure for fixed and mobile networking.

  • Application Experts Group
    Progent's core support offerings consist of system integration, Microsoft Exchange expertise, network security planning, and Help Desk Call Center support. Progent's Experts group offers world-class consulting support for critical business applications. Support offered by the Application Experts Team covers:
    Microsoft Dynamics GP (Great Plains) Software Support and Customization
    Microsoft Customer Relationship Management Help
    MS Project Training
    Microsoft Excel Programming
    Microsoft Word Help
    Crystal Reports, Microsoft Office Access, and FRx Consulting
    UNIX, Linux and Solaris Help
    Microsoft SQL Server 2008 and 2012 Integration and Software Development
    Oracle Database Administration and Software Development
    MySQL Project Management and Application Programming
    Mac Consulting

    By offering a full service centralized source for IT generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that address the specific requirements of your company.

  • State of the Art Online Access Software
    Secure remote access permits Progent's support experts to observe precisely what your customers see. This makes it possible to find quick fixes to problems that could otherwise demand an expensive onsite service call. Effective online access tools and expert engineers together enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote network monitoring.

  • Compatibility with Mainstream VPN Products
    Progent supports safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.

  • 24x7 Support for Maximum Network Uptime
    For small companies with mission-critical applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce high system uptime.

  • Help Desk Outsourcing
    Progent's Help Desk support services are intended specifically for budget-constrained small companies whose workers require immediate access to a Help Desk Call Center with effective telephone support and complete escalation capability.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, depth of IT background, fine tuned support software, and familiarity with enterprise networking allow small companies to escape the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional experience, at the forefront of network service, executing a wide range of IT tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting personnel. This means that you get not only expert technical help, but also a consultant with proven approaches for applying technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premise help by the minute. As a result, you pay just for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for services provided during regular business hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you will not be tempted to allow simple problems to fester.

  • Complete Records of IT Services
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation transmitted by every consultant to every client. The discipline of documenting and organizing support activity allows more efficient support and eliminates a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive service losses.

How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If you have an urgent need for network support, visit Immediate Emergency Support.

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