Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Providers in Grand Rapids
ProgentProgent's consulting support for network service firms in Grand Rapids Michigan enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support using your own branding as a transparent extension of your in-house IT services team. These services can put you on the fast track to add to your client base, expand your service catalog, create happy clients, and increase your profits.

Progent's roster of network infrastructure experts, PC support specialists, IT admins, and cybersecurity consultants have acted as transparent expansions to the IT groups of some of the world's biggest IT service firms. Progent's breadth and depth of technical knowledge allows you to add to the scope of your IT service business, and Progent's transparency lets you promote and protect your branding.

Progent is an IT support company with 20 years of background delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent computer support company in the world. Progent has delivered remote technical assistance and consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your clients of professional services. Progent invoices you exclusively and performs under your direction to provide your clients support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for customers who need access to 24x7 support.

Help Desk and Ticketing for IT Service Firms
Ticketing systems are fundamental to an efficient service desk. But full-featured ticketing systems are not only expensive to license and staff, but also a hassle to configure and manage. Small or niche IT service firms rarely have the required resources. Progent's Help Desk and ticketing solution offers IT service firms an economical way to retain their custom branding while delivering their customers world-class desktop support backed by an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing program for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing platform. The features available with Progent's Call Center and ticketing program enable you to expand your physical and virtual support volume, the range of technologies your firm can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT support companies include:

  • Progent's online desktop support team delivers Level 1 end user support with 1-hour SLA to commence work during standard business hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in larger metros is available throughout the US at additional cost.
  • You keep complete control of your clients and invoicing.
  • Your customers enter incident reports by means of your own branded web portal, a toll-free number, or by directing a request to your designated email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional details about Progent's Help Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service firms allows you to become a sole point of contact for virtually all technical expertise your clients may require. You can grow your team and strategic in-house competencies at your own pace without being forced to decline opportunities due to a gap in in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your internal IT service group, responding to your coordination, and bills you instead of your customer.
  • Granular Billing: Progent charges by the minute to reign in costs.
  • Detailed Reporting: Progent uses an advanced documentation platform to make sure all IT services performed are fully described. This makes it easy for support group to shift account assignments to in-house personnel once you have enough staff and appropriate technical skills.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Business: You can easily and efficiently accept more jobs outside your core fields of expertise and open additional territories without the risks involved with increasing your head count too rapidly.
  • Re-enforce Your Name: You can solidify your positioning as a full-spectrum network support firm by delivering more solutions to more clients using your own company name.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a broad range of IT disciplines and can act as a dependable reservoir of skills for growing your IT support business.
  • Fast Problem Escalation: With a large team of senior technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
  • Make Your Customers Satisfied: Happy clients are loyal. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Remote Technical Support Professionals: For two decades, Progent has delivered remote network support from Call Center services to advanced consulting. Efficient online service saves money and produces fast results.
  • Top Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's industry certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Grand Rapids, Michigan Companies
Progent's seasoned roster of certified engineers can provide Grand Rapids, Michigan organizations a wide array of online technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for network service providers include:

Learn More About Progent's Reseller Program for Network Service Firms in Grand Rapids, Michigan
To learn more details about Progent's consulting support for IT service organizations in Grand Rapids, Michigan, call 1-800-993-9400 or see Contact Progent.