Grand Rapids Consulting Expertise for IT Support Providers
Seamless Short-Term Support Team Expansion
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Grand Rapids
Progent’s consulting support for IT service organizations in Grand Rapids Michigan enables your company to offer your clients Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a seamless supplement to your in-house IT services team. These services can put you on the fast track to grow your revenue, expand your service catalog, create happy clients, and improve your profits.
Progent’s nationwide team of network infrastructure engineers, desktop support technicians, IT admins, and data security consultants have acted as transparent adjuncts to the IT staffs of some of the world’s largest IT support firms. Progent’s breadth and depth of expertise enables you to widen the capabilities of your IT support practice, and Progent’s close integration with your support team lets you promote and preserve your branding.
Progent is a network consulting firm with two decades of experience providing online consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private IT support firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (See recommendations from Progent's clients.)
Reselling Progent's Services With Your Branding
Progent's reseller program for network service providers offers transparent resale to your customers of professional services. Progent invoices you exclusively and performs under your instructions to deliver your customers consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for clients who need 24x7 support.
Help Desk and Ticketing Services for IT Service Organizations
Ticketing is fundamental to an effective Help Desk. But full-featured ticketing systems are not only expensive to license and staff, but a hassle to set up and maintain. Smaller IT service organizations do not have the required resources. Progent's Help Desk and ticketing solution gives IT support firms an affordable way to keep their own branding while providing their customers world-class desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing program for IT support firms takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing services allow your IT service firm to increase your support workload, the diversity of technical issues your company can handle, the number of {geographies you can serve, and your overall availability.
Important features of Progent's Help Desk and ticketing program for IT service firms include:
- Progent's online desktop support staff delivers Level 1 end user support with 1-hour service level agreement to commence work during standard business hours.
- Normal support hours are 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is available at additional cost.
- Optional on-premises service in larger metros is offered throughout the US at additional cost.
- You have complete control of your clients and billing.
- Your customers submit incident reports using your own branded web portal, an 800 number, or by sending a message to your assigned mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated online while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for network service providers allows your support team to become a single point of contact for virtually all technical guidance and troubleshooting your clients may require. You can build your team and core IT skills steadily without being forced to say no to opportunities owing to a gap in expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent supplement to your internal IT service group, responding to your management, and bills your firm rather than your customer.
- By-the-Minute Billing: Progent bills by the minute to reign in costs.
- Extensive Service Reporting: Progent utilizes an enterprise-class service documentation platform to make sure all IT services performed are thoroughly described. This makes it easy for support group to shift account responsibilities to in-house personnel when you have enough staff and relevant technical skills.
- Safely Grow Your Service Business: You can easily and affordably accept additional opportunities outside your main areas of expertise and serve additional territories without assuming the risks associated with expanding your head count too rapidly.
- Re-enforce Your Brand: You can solidify your mind share as a full-spectrum network support provider by offering more solutions to more customers under your own company name.
- Flesh Out Your IT Support Portfolio: Progent can provide top-tier support in a wide range of IT disciplines and can be a dependable reservoir of skills for growing your IT support operations.
- Rapid Problem Escalation: With a sizable roster of senior IT experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
- Keep Your Clients Satisfied: Satisfied customers stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise outside the fold.
- Remote Technical Support Professionals: For 20 years, Progent has provided online IT support ranging from Help Desk support to high-level consulting. Efficient online support saves money while delivering quick results.
- Advanced Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's certifications.
Progent's Practice Areas for Grand Rapids, Michigan Organizations
Progent's nationwide roster of certified engineers can deliver Grand Rapids, Michigan organizations a wide range of online technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for IT service firms include:
- Exchange 2019 Consulting
- Exchange Server 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- AD Design
- Office/Microsoft 365 Configuration
- Dynamics GP Consulting
- Azure, AWS, Google Cloud Platform
- Remote Network Technical Support
- Teleworker Integration
- Cisco Infrastructure
- Juniper Expertise
- Cisco Routers Configuration
- Cybersecurity Consultants
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Setup
- Call Center Outsourcing
- Desktop Support Services
- Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Consulting
- Virtual Server Automation
- Hyper-V Planning
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- Smartphone Management
- Apple iPhone Integration
- Google Android Phone Integration
- Ransomware Recovery
- Backup/Recovery Expertise
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Setup
- WiFi Site Surveys
Learn More Details About Progent's Reseller Support for Network Service Firms in Grand Rapids, Michigan For more information about Progent's consulting support for network service firms in Grand Rapids, Michigan, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Microsoft PowerPoint for Mac Professionals
Mac Office On-site Support
Microsoft Office for Mac allows Mac users to run the world's most popular office productivity applications. Progent's Apple-certified Macintosh experts can show you how to configure Mac Office on a multi-vendor network that incorporates Apple OS X and Windows platforms so that Macintosh users can take advantage of the latest features in Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with colleagues who run Microsoft Windows. Progent's consultants have expertise with both Mac and Windows technology and can support networks that combine Apple Macintosh with Microsoft Windows systems with extensive resource sharing, or networks which carefully limit collaboration between Mac and Windows systems.
Network Intrusion Penetration Testing Palo Alto Networks PAN-OS
Palo Alto Networks WildFire Security Consultancies
Progent's Palo Alto Networks firewall consultants can show you how to choose, deploy, and manage Palo Alto Networks firewall appliances to provide a modern security environment that spans your data center and cloud-based resources and guards all users at any location with any device.
Online Technical Support Citrix Disaster Recovery
Immediate Remote Support Services Citrix and Microsoft Hyper-V
Progent's Citrix experts can help your organization to assess the business benefits of the available editions of Essentials for Hyper-V, help you to integrate Citrix administration utilities with your Microsoft Hyper-V environment, and show you how to deploy Citrix Essentials to improve the performance, availability, flexibility, and recoverability of your virtualized network while lowering the cost of equipment and support and streamlining administrative tasks.
MS SQL 2008 Specialist
MS SQL 2008 Network Engineer
SQL Server 2008 offers indispensable, familiar tools to computer professionals and network users, reducing the complexity of designing, deploying, administering, and accessing enterprise information and database programs in environments ranging from mobile devices to enterprise data systems. The complexity and integration demands of Microsoft SQL Server 2008 call for an IT consultant with real-world experience and wide knowledge in designing and building information-based, comprehensive business technology applications. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft technology, assures you success in designing, deploying and managing Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET environment.
24-7 5500 Wireless Controller Professionals
24-7 wireless controller Integration Services
Progent's Wi-Fi consultants can help your business to deploy Cisco wireless LAN controller appliances to manage and monitor Wi-Fi networks of any size. Progent can help you to maintain and troubleshoot your existing Cisco-based Wi-Fi environment or carry out a smooth transition to Cisco's modern wireless controller solutions.
Microsoft Azure IPsec configuration Design Firms
Engineer Azure and SQL Server integration
Progent can help small companies to move any part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT management and reduce equipment expense. Microsoft Azure offers a wealth of cloud services and Progent can help you to evaluate the advantages and restrictions of various cloud computing architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises apps and resources and ensure that you sidestep the common mistakes small companies make when migrating to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also show you how to configure perimeter firewalls and VPN connections and also to manage iPhones and iPads and Android smartphones and tablets.
UNIX with Windows Specialists
Services UNIX, Windows
If your business network combines UNIX, Linux or Sun Solaris platforms with Microsoft Windows, Progent can show you how to incorporate your servers into a unified network that allows all your operating systems to run side by side for simple management, transparent dataflow, high availability, superior performance, and strong security. Progent's UNIX and Microsoft Windows integration support offerings feature IT architecture integration and support, support for Windows services for UNIX, remote network monitoring and management, remote technical help and troubleshooting, in-person technical support, and Help Desk outsourcing.
Nortel Networks Certified Support Specialist (NNCSS) Network Installation
RHCT Computer Consultant
Progent offers customers the services of engineers who have earned some of the IT industry's most prized credentials. Progent believes that customers deserve to be sure that their computer service providers have formal testing as well as broad real-world field experience so that Progent's customers can engage Progent's service with confidence. In many cases, vendor credentials like the Cisco Certified Internetwork Experts confers priority for substantially superior vendor assistance than is available to uncertified consultants, allowing Progent to deliver customers a better class of computer service. In addition, recognized credentials such as CISSP or ISSEP for IT security can help enterprise customers to demonstrate compliance with regulatory demands by engaging the services of accredited IT professionals.
Consult ProSight infrastructure documentation management
ProSight network asset documentation management Consulting Services
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it.
XenMotion Consultant
Consulting Services Citrix Xen Hypervisor
Progent's Citrix-accredited engineers can help your company to evaluate the strategic benefits of XenServer as well as additional Citrix products, and can assist your IT organization to plan, test, implement, troubleshoot, and support a Citrix XenServer solution. Progent can also assess your current Citrix technology environment and show you how to enhance consolidation, responsiveness, protection, uptime, and disaster recovery.
System Center 2016 Network Engineer
SCCM 2016 Online Support Services
Progent has more than a decade of background integrating, maintaining and troubleshooting the key platforms that make up System Center and can help you to design, install, maintain, and repair your System Center 2012 R2 solution to maximize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-based datacenters. Progent can assist you to upgrade to the latest edition of Microsoft System Center from an older one or from a third-party IT management solution to provide the benefits of enterprise-class deployment, centralized management, security, plus datacenter and application availability and performance monitoring.
WatchGuard Firebox M-Series Firewall Auditor
Consultants WatchGuard Firebox T-Series Firewall
Progent offers consulting expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, deploy, and maintain a WatchGuard Firewall product that aligns with your security needs and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewall solutions.
Microsoft Certified Consulting Windows Server 2012 R2 Data Deduplication
Windows Server 2012R2 Hyper-V Outsourcing
Progent's certified professionals can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and rollout strategies, optimize your network for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT support staff, create an enterprise-wide security plan, automate IT administration, assist with application development, and generate and validate a disaster recovery/business continuity plan.
802.11ac Wi-Fi Network Computer Consultant
802.11ac Wi-Fi Network IT Services
Progent can help you plan, deploy, manage, monitor, and repair a viable Wi-Fi LAN infrastructure, recommend appropriate technology, and integrate wireless access points, wireless bridges, antennas, wireless controllers, and various wireless accessories. Progent can also show you how to build a complete wireless network security strategy that is well integrated with the security strategy for your overall business network.
Award Winning wireless VoIP phone and Aironet APs Technical Support
wireless VoIP phone integration Troubleshooting
Progent's wireless IP phone configuration experts offer remote and on-premises support to help you build and manage a Cisco Wi-Fi IP phone solution by delivering services that can range from troubleshooting the set up of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.
Microsoft Windows 10 Upgrade Consulting
Microsoft Windows 10 Engineers
Progent's Microsoft-certified consultants can help businesses of any size to assess Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Remote and on-premises assessment and upgrade services for Microsoft Windows 10 provided by Progent's experts include Return on Investment estimates, project supervision, compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud solutions, mobile management, telecommuter access, security and compliance, automated deployment and administration, infrastructure optimization, Wi-Fi support, disaster recovery planning, webinar training for IT support staff and end users, and ongoing consulting support.
CIO Consultant
CIO Consulting
Progent can supply small companies with an information management professional who can function as a part-time CIO. This part-time CIO can offer strategic direction to help you deploy appropriate IT products to enhance business processes so they align more closely with your business goals. Your company can develop and implement a well conceived IT strategy without absorbing the cost of a full-time senior IT executive.
ProSight Email Guard Spam Filtering Consult
ProSight Email Zero Hour Protection Consultancy
Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter.
Exchange 2013 VoIP Help and Support
Microsoft Expert Setup and Support Exchange 2013 Upgrade
Microsoft Exchange 2013 incorporates major enhancements to the capabilities of its predecessor Exchange Server 2010 and delivers powerful new features plus a revamped structure. These improvements affect vital IT areas like ease of administration, availability, security, operational costs, collaboration, extensibility, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting experts can help you evaluate the possible business benefits of upgrading to Exchange 2013, create a cost-effective test and deployment strategy, and train your IT team to manage your Exchange 2013 environment. Progent also offers affordable online consulting and management services for Microsoft Exchange 2013.
Slackware Linux Consultant Services
Remote Support Services Red Hat Linux
If you are producing Linux-based applications in an environment that includes Microsoft Windows-based processors, PCs, and office productivity products, Progent can provide comprehensive IT outsourcing that allows you to focus on your area of strategic know-how while avoiding the constant distraction of maintaining your company information system. Through the use of smart server monitoring and by providing remote and on-site assistance as your business needs it, Progent offers an affordable alternative for managing an IT system that provides excellent reliability, protection, and performance. Progent's Linux developer assistance offerings include comprehensive it outsourcing, virtual infrastructure, remote and on-site service and repair, network monitoring, and Help Desk Call Center outsourcing.
Microsoft Windows 2003 Integration Services
Remote Windows 2003 Server Technical Support
The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 10 years of work in Microsoft technology, assures you success in selecting the edition and set up of Windows 2003 Server that aligns most closely with your company's goals. Progent can also help you with planning, installing, managing and troubleshooting powerful IT solutions based on Windows Server, and can assist your upgrade from Windows 2000 Server or Microsoft Windows NT.
VMware vSphere Consulting Services
VMware VCDX certified Professional
Progent offers the support of a certified VMware VCDX consultant to help you plan, configure, administer and repair VMware vSphere and vCloud-based virtualization solution for on-premises datacenters, cloud environments, or hybrid cloud deployments. Progent offers advanced expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery. Progent has extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, fault tolerance, and application mobility.
Symantec Security Network Security Audit
Symantec Security Security Tech Services
Progent's Symantec consultants can assist you to maintain legacy Symantec firewall and VPN products such as the Symantec Raptor and VelociRaptor line or show you how to upgrade to more recent firewall solutions. Progent can also help you create and implement a complete security strategy that can incorporate firewall and VPN devices and software, managed security and virus protection services, server and application monitoring products, and documented policies and enforcement procedures. Progent has the skill to be your one-stop resource for continuing technical support, maintenance, training, and security consulting.
Knowledge Transfer Remote Support Services
IT Training Information Technology Consulting
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent faces few competitors. Small businesses who work with trusted independent consultants or who maintain in-house IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and productive.
ProSight Remote Network Monitoring Consultants
Active Directory Assessment Professional
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable and safer Active Directory implementation. Both options also provide the ongoing advantages of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime.
At Home Workers Data Protection Remote Consulting
At Home Employees Data Protection Specialist
Progent can help small and mid-size organization to plan, deploy, validate and troubleshoot backup/recovery solutions to support at-home workers.
24/7 Microsoft SUS Professional
Windows Server Update Services Technology Professional
Microsoft Windows SUS enables IT managers to deploy and monitor the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, network support personnel can completely and easily manage the distribution of patches that are released via Microsoft Update to servers and desktops in a company. Progent can help you with complex details of the initial setup of Microsoft Windows Server Update Services such as planning the Microsoft SUS deployment, setting up user's computers, defining the Group Policy settings, and making sure your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container that makes sense for your network environment.
Private Cloud Solutions Consulting Services
Private Clouds for Small Businesses Professional
Progent's Private Cloud Hosting outsourcing provides complete hosting of a small organization's production servers in an environment that gives the maximum level of dependability and expandability and is in addition easy to migrate to any data center. Progent's Private Cloud Hosting services are built on proven virtualization architectures that enable small and midsize businesses with mixed- platform environments to economize significantly on the expense of capital investments, system support, and IT management while benefiting from enterprise-class reliability and an unmatched degree of vendor flexibility.
