Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Grand Rapids
ProgentProgentís consulting support for IT service organizations in Grand Rapids Michigan enables your company to offer your clients Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a seamless supplement to your in-house IT services team. These services can put you on the fast track to grow your revenue, expand your service catalog, create happy clients, and improve your profits.

Progentís nationwide team of network infrastructure engineers, desktop support technicians, IT admins, and data security consultants have acted as transparent adjuncts to the IT staffs of some of the worldís largest IT support firms. Progentís breadth and depth of expertise enables you to widen the capabilities of your IT support practice, and Progentís close integration with your support team lets you promote and preserve your branding.

Progent is a network consulting firm with two decades of experience providing online consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private IT support firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (See recommendations from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's reseller program for network service providers offers transparent resale to your customers of professional services. Progent invoices you exclusively and performs under your instructions to deliver your customers consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for clients who need 24x7 support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing is fundamental to an effective Help Desk. But full-featured ticketing systems are not only expensive to license and staff, but a hassle to set up and maintain. Smaller IT service organizations do not have the required resources. Progent's Help Desk and ticketing solution gives IT support firms an affordable way to keep their own branding while providing their customers world-class desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing program for IT support firms takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing services allow your IT service firm to increase your support workload, the diversity of technical issues your company can handle, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT service firms include:

  • Progent's online desktop support staff delivers Level 1 end user support with 1-hour service level agreement to commence work during standard business hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises service in larger metros is offered throughout the US at additional cost.
  • You have complete control of your clients and billing.
  • Your customers submit incident reports using your own branded web portal, an 800 number, or by sending a message to your assigned mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information about Progent's Call Center and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for network service providers allows your support team to become a single point of contact for virtually all technical guidance and troubleshooting your clients may require. You can build your team and core IT skills steadily without being forced to say no to opportunities owing to a gap in expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your internal IT service group, responding to your management, and bills your firm rather than your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in costs.
  • Extensive Service Reporting: Progent utilizes an enterprise-class service documentation platform to make sure all IT services performed are thoroughly described. This makes it easy for support group to shift account responsibilities to in-house personnel when you have enough staff and relevant technical skills.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can easily and affordably accept additional opportunities outside your main areas of expertise and serve additional territories without assuming the risks associated with expanding your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a full-spectrum network support provider by offering more solutions to more customers under your own company name.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier support in a wide range of IT disciplines and can be a dependable reservoir of skills for growing your IT support operations.
  • Rapid Problem Escalation: With a sizable roster of senior IT experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Keep Your Clients Satisfied: Satisfied customers stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise outside the fold.
  • Remote Technical Support Professionals: For 20 years, Progent has provided online IT support ranging from Help Desk support to high-level consulting. Efficient online support saves money while delivering quick results.
  • Advanced Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Grand Rapids, Michigan Organizations
Progent's nationwide roster of certified engineers can deliver Grand Rapids, Michigan organizations a wide range of online technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for IT service firms include:

Learn More Details About Progent's Reseller Support for Network Service Firms in Grand Rapids, Michigan
For more information about Progent's consulting support for network service firms in Grand Rapids, Michigan, call 1-800-993-9400 or refer to Contact Progent.