Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Grand Rapids
ProgentProgent's consulting support for IT service organizations in Grand Rapids Michigan enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent augmentation of your regular network support team. This can help you add to your revenue, close gaps in your service offerings, satisfy your clients, and increase your bottom line.

Progent's nationwide roster of network infrastructure engineers, desktop support technicians, IT admins, and cybersecurity consultants have worked as transparent expansions to the IT staffs of some of the country's largest IT service businesses. Progent's breadth and depth of expertise enables you to add to the capabilities of your IT support business, and Progent's transparency helps you strengthen and protect your branding.

Progent is an IT support company with two decades of background providing online expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any private IT support firm in the world. Progent has delivered remote technical support and advanced consulting to customers in every state in the country. (See testimonials from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's consulting program for network service providers features seamless resale to your clients of world-class IT services. Progent invoices your firm directly and works under your instructions to deliver your clients support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for clients who need access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing is the enabling technology behind a successful service desk. But modern ticketing platforms are not only costly to license and staff, but challenging to set up and maintain. Small or niche IT service companies seldom have the required budget or personnel. Progent's Service Desk and ticketing program gives IT service firms an economical way to retain their custom branding while providing their clients responsive desktop support built around an advanced ticketing system and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT service firms takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Call Center and ticketing solution enable you to expand your physical and virtual support volume, the range of technologies your business can take on, the number of locations you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT support organizations include:

  • Progent's online desktop service team delivers Level 1 end user help with 1-hour service level agreement to begin work during standard business hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at additional cost.
  • Optional onsite service in major metro areas is offered throughout the country at extra cost.
  • You have complete control of your customers and invoicing.
  • Your customers enter requests using your branded Internet portal, a toll-free number, or by directing a request to your designated email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information on Progent's Call Center and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for IT service firms allows your support team to act as a sole source for virtually all IT guidance and troubleshooting your clients may require. You can build your staff and strategic IT skills steadily without being forced to decline new business due to a lack of in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your internal support team, responding to your direction, and invoices you rather than your customer.
  • Granular Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Service Reporting: Progent utilizes an advanced documentation system to make sure all IT services delivered are thoroughly documented. This enables your IT support organization to transfer account assignments to in-house personnel when you have enough people and appropriate skill sets.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Business: You can easily and efficiently take on additional jobs beyond your core areas of expertise and open additional geographies without exposure to the risks involved with expanding your head count too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum network service provider by offering more services to more customers using your own brand.
  • Add to Your Services Portfolio: Progent offers top-tier support in a wide array of technologies and can act as a dependable resource for growing your IT service operations.
  • Fast Escalation: Thanks to a sizable team of top-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
  • Keep Your Customers Satisfied: Happy clients stick. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for expertise outside the fold.
  • Online Support Professionals: For 20 years, Progent has delivered online network support ranging from Help Desk services to advanced consulting. Effective remote service cuts costs while delivering quick solutions.
  • Major Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP, CISM, and CRISC. Learn more about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Grand Rapids, Michigan Businesses
Progent's seasoned team of certified consultants and technical experts can provide Grand Rapids, Michigan businesses a wide range of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service organizations include:

Learn More Details About Progent's Reseller Program for Network Service Firms in Grand Rapids, Michigan
For more details about Progent's consulting program for network service organizations in Grand Rapids, Michigan, call 1-800-993-9400 or visit Contact Progent.