Grand Rapids Consulting Experts for IT Service Providers
Transparent Short-Term Support Team Expansion
Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Grand Rapids
Progent’s consulting services for IT service firms in Grand Rapids Michigan allows you to offer your customers Progent's consulting and Help Desk support with your company's brand as a seamless augmentation of your regular IT support team. This can put you on the fast track to grow your revenue, expand your service catalog, create happy clients, and improve your profits.
Progent’s nationwide team of network infrastructure engineers, desktop support specialists, network admins, and data security consultants have acted as transparent adjuncts to the support staffs of some of the world’s biggest IT support firms. Progent’s range of expertise allows you to widen the scope of your IT support business, and Progent’s close integration with your support team helps you strengthen and protect your branding.
Progent is an IT support firm with two decades of experience providing online expertise to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has provided online technical support and consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)
Using Progent's Services Under Your Branding
Progent's consulting program for IT service organizations offers seamless resale to your clients of world-class services. Progent bills you directly and works under your instructions to deliver your customers support services under your branding. Also, Progent offers an affordable Off-hours Support Program for customers who require 24x7 technical support.
Help Desk and Ticketing for Network Service Organizations
Ticketing systems are fundamental to a successful IT Call Center. But enterprise-grade ticketing platforms are not only costly to license and staff, but a hassle to configure and manage. Small or niche IT support companies seldom have the necessary financial or human resources. Progent's Help Desk and ticketing solution gives IT support organizations an affordable way to retain their custom branding while delivering their clients responsive desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing solution for IT support companies leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing services enable you to expand your support volume, the diversity of technologies your company can take on, the number of {geographies you can service, and your overall availability.
Key features of Progent's Service Desk and ticketing solution for IT support firms include:
- Progent's online desktop support staff delivers Level 1 end user support with 1-hour SLA to begin work during standard business hours.
- Standard support hours are 5am to 7pm PST, five days a week.
- Extended hours support is available at extra cost.
- Optional onsite service in larger metro areas is offered across the US at additional cost.
- You have full control of your clients and billing.
- Your customers enter requests via your custom branded Internet portal, an 800 number, or by sending a request to your designated email address.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated online while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service providers allows you to become a sole point of contact for practically all IT expertise your customers may need. You can build your staff and strategic in-house competencies at your own pace without being forced to turn down opportunities owing to a gap in in-house expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent works as a seamless extension of your internal support group, responding to your direction, and invoices your firm instead of your customer.
- Granular Billing: Progent charges on a per-minute basis to reign in expenses.
- Detailed Documentation: Progent uses an enterprise-class documentation system to ensure that all IT services performed are fully documented. This allows you to shift service assignments to internal consultants once you have sufficient people and appropriate skill sets.
- Safely Expand Your IT Support Business: You can easily and efficiently accept additional jobs outside your main areas of expertise and serve additional territories without exposure to the risks associated with increasing your full-time staff too rapidly.
- Strengthen Your Name: You can improve your positioning as a comprehensive network support provider by offering more solutions to more customers using your own company name.
- Add to Your Services Catalog: Progent offers world-class expertise in a broad range of IT disciplines and can act as a reliable reservoir of skills for growing your IT service business.
- Fast Problem Escalation: Thanks to a sizable roster of high-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
- Keep Your Customers Satisfied: Satisfied clients are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for help from your competitors.
- Online Support Experts: For two decades, Progent has provided online IT support ranging from Help Desk support to high-level consulting. Efficient online service saves money while delivering quick results.
- Advanced Industry Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including CISSP, CISA, and GIAC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Grand Rapids, Michigan Businesses
Progent's nationwide team of certified consultants can provide Grand Rapids, Michigan companies a broad range of online consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Integration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Migration
- AD Integration
- Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Consulting
- Azure, Amazon AWS, Google Cloud
- Remote IT Technical Support
- Teleworker Integration
- Cisco Infrastructure
- Juniper Technology
- Cisco Routers Configuration
- Cybersecurity Expertise
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Call Center Outsourcing
- Desktop Tech Support
- Data Center Solutions
- Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Consulting
- Virtualization Management
- Windows Hyper-V Integration
- VMware vSphere Configuration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Expertise
- Smartphone Integration
- Apple iPhone Support
- Android Smartphone Management
- Ransomware Recovery
- Backup/Restore Solutions
- Cisco IP Voice Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi AP Setup
- Wi-Fi Site Surveys
Find Out More About Progent's Reseller Program for Network Service Organizations in Grand Rapids, Michigan To learn more information about Progent's reseller program for network service firms in Grand Rapids, Michigan, call 1-800-993-9400 or see Contact Progent.
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Activesync Consulting Services
Award Winning Technology Consulting Services Windows Mobile
Progent’s consultants provide expertise in a variety of disciplines relevant to mobile networking such as network architecture, Activesync, wireless security, wireless email, Windows Mobile, Research in Motion Blackberry, and wireless software development. Progent's Microsoft certified professionals can save your organization time and expense by using their wireless expertise to show you how to select and configure wireless connectivity technologies that make sense for your business. Progent can also optimize your network architecture so that mobile handhelds work better.
Router Skills Transfer
Operating System One-On-One Training
Progent practices information transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent can concentrate on offering high-value skills where Progent has little competition. Mid-size companies who utilize familiar freelance consultants or who employ in-house support personnel benefit when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and efficient.
Top Quality ProSight Virtual Hosting Engineer
Private Clouds for Small Businesses Consultancy
Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small or mid-size company's servers in an environment that delivers the highest level of availability and scalability and is also simple to transfer to any data center. ProSight Virtual Hosting options are based upon mature virtualization architectures that allow small businesses with mixed- platform IT systems to economize dramatically on the costs of capital equipment, infrastructure support, and network management while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor independence.
Linux RedHat Phone-based Consulting
Linux RedHat Online Network Support Company
Progent provides national urgent phone support and troubleshooting services for companies who run networks powered by versions of Linux or whose IT systems include a mix of Linux platforms/Linux and Microsoft Windows technology. Remote IT help offers maximum return for your information technology budget by preserving client efficiency and shortening the hours charged for network analysis and repair. Sophisticated remote support technology and experienced service specialists and consultants allow Progent to handle the majority of IT problems without wasting time and money by going to your location. In the vast majority of cases your IT issues can be remediated by telephone or through a combination of phone help and online access. Progent can make available Cisco certified CCIE infrastructure experts and CISA and CISM certified security specialists to help you with the most difficult network problems.
24/7/365 Consultants At Home Workforce
Top Work from Home Solutions Integration
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SCCM 2012 Asset Management Integration Services
Urgent SCCM 2012 Windows Server Deployment Remote Support
Progent can help your organization to prepare for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade smoothly to Configuration Manager 2012 from an older device management solution or help you to modify your existing SCCM 2012 ecosystem to accommodate your evolving IT needs. In addition, Progent can assist you to create a software foundation that fully supports SCCM 2012 by providing advanced consulting support for related Microsoft technologies including ADDS, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).
Microsoft Windows Server 2016 Clustering Online Consulting
Computer Consulting Windows Server 2016 and System Center
Progent's certified information technology consultants can provide Windows Server 2016 migration consulting services to help businesses of any size to design and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture. Progent can assist you to assess the value of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help you to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus workgroup and multi-domain failover clusters.
Symantec VPN Firewall Support
After Hours Security Consulting Symantec Firewall
Progent's Symantec consultants can help you support discontinued Symantec firewall and VPN appliances such as the Raptor and VelociRaptor family or show you how to migrate to more recent firewall/VPN solutions. Progent can also enable you to create and execute a complete security strategy that can incorporate firewall and VPN devices and utilities, managed security and network defense services, server and application monitoring software, and formal policies and enforcement procedures. Progent has the expertise to be your single source for on-going technical support, administration, training, and security expertise.
24 Hour CISA Certified Evaluation
After Hours Technology Professional CISA Certified Cybersecurity Audit
The Certified Information Systems Auditor (CISA) credential is a globally recognized achievement that indicates mastery in information system security auditing. Certified by the American National Standards Institute, the CISA credential requires that candidates pass an extensive test administered by the ISACA professional group. Progent offers the services of a CISA-Premier network security audit consultant trained to assist companies in the areas of IS audit services, information technology enforcement, network assets and infrastructure lifecycle, information technology support, safeguarding of information assets, and business continuity planning.
Lync Server 2013 and Cisco UC Consultancy
Lync Server 2013 Online Support
Lync 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, as well as VoIP and PSTN calling. Microsoft Lync Server 2010 can enhance the functionality of Exchange Server, SharePoint and Office or cloud-based Office 365 and streamlines administration via integration with Windows AD. Lync can also reduce capital and operational costs by doing away with Voice-over-IP equipment and subscription services, PBX systems, or conventional video conferencing solutions. Progent's Microsoft-certified unified communications consultants can provide remote and on-premises support services to assist your company to manage and repair your current Lync Server 2010 environment or assess the advantages of upgrading from Lync to Skype for Business, which is the new release of the product. Progent can also help you to plan and carry out an efficient Skype for Business migration.
Remote Troubleshooting Redhat Linux
Mandrake Linux Consulting
Progent's Linux support experts offer small businesses and developers assistance with administering and maintaining Linux computers that run with Microsoft-powered networks. Progent can give your organization access to Linux consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This broad array of expertise offers you an easy one-stop consulting firm to show you how to build and maintain a secure and reliable cross-platform connectivity and communications infrastructure that allows Linux and Microsoft interoperability by integrating Microsoft Windows with major Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware.
prime infrastructure Remote Consulting
Remote Support WLAN controller
Cisco's Catalyst Wi-Fi controllers simplify the administration of Wi-Fi LANs by unifying the configuration and control of wireless APs, tuning Wi-Fi performance by limiting the impact of radio frequency congestion, enhancing Wi-Fi uptime with fast failover, and hardening security by detecting threats and filtering network traffic based on user class and location. Progent can help your business to deploy Cisco wireless LAN controller appliances to manage wireless networks of any size. Progent can assist you to maintain and debug your current Cisco Wi-Fi environment or carry out an efficient upgrade to Cisco's modern wireless controller solutions.
Custom eCommerce Development
Custom eCommerce Design Firm
For custom program development, Progent can supply programming experts to produce business applications in areas such as commercial transaction webs, web development, Microsoft Dynamics packages including Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent’s experts can use Microsoft IIS to build custom eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent can provide expertise in a broad range of custom software development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide expertise in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.
Support Services Catalyst 9117 Access Point
24 Hour IT Services Catalyst 802.11ax AP
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 WAP experts can provide economical remote and on-premises help for Catalyst Wi-Fi 6 wireless access points (WAPs).
Windows Server 2012R2 Private Cloud On-site Technical Support
Windows Server 2012R2 Live Migration Online Troubleshooting
Progent's Microsoft-certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop test systems and rollout strategies, optimize your network infrastructure for on-premises, multi-location, cloud-based, and partial-cloud environments, educate your IT management staff, create an enterprise-wide security plan, automate IT management, assist with application development, and build and validate a disaster recovery/business continuity plan.
Emergency Service Reports Technical Consultant
Service Reports Professionals
Progent uses a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation transmitted by every staff member to every client. The discipline of detailing and archiving service activity allows more efficient service and avoids a slew of common misfortunes such as when a support client is virtually held captive to a consultant who won’t release vital service information.
Windows Server 2012R2 Security Online Help
24/7 Windows 2012 R2 Consulting Services
Progent's certified professionals can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and rollout plans, optimize your infrastructure for on-premises, multi-location, cloud-based, and partial-cloud environments, educate your IT management team, develop a corporate-wide security strategy, streamline network administration, assist with application development, and build and test a disaster recovery/business continuity plan.
Cisco Firepower NGFW Firewalls Outsourcing
Firepower NGFW Firewalls Support Outsourcing
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance improvement compared to Cisco's previous-generation ASA 5500-X firewalls and offer centralized control of advanced cybersecurity features like application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can help you to design and carry out a smooth migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's cloud-based services to build and centrally control network environments that include branch offices, data centers, private clouds and public clouds.
Consulting Services IT asset documentation management
24 Hour Consult network asset documentation management
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of the time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it.
SCOM 2012 Infrastructure Monitoring Computer Consultants
SCOM 2012 Technical Consultant
Progent's Microsoft-certified consulting experts have more than 10 years of background designing, implementing, enhancing and fixing Microsoft SCOM environments and offer companies of all sizes advanced online or onsite consulting services for Microsoft SCOM 2012. Progent can help your company to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and resilience required to watch over your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to install and customize Microsoft SCOM 2012 management packs according to industry best practices for tracking network infrastructure and both Microsoft and third-party applications and services. Also, Progent can deliver responsive online or onsite technical support to assist you to remediate serious issues detected by SCOM 2012.
Cisco Security Remote Consulting
Specialist Cisco PIX Firewall Migration
Cisco's PIX 500 firewalls have reached end of life and Cisco may no longer offer support these legacy devices. Progent continues to offer technical assistance for Cisco's PIX 500 firewalls to help you with maintenance and management and Progent can also help you determine whether to adopt next generation firewall products available from Cisco. Progent's Cisco-certified experts can help your company design and carry out a cost-effective migration to Cisco ASA 5500-X Series firewalls following industry best practices.
24 Hour Windows Server 2016 Scale Out Clusters Support and Integration
Specialists Windows 2016 Disaster Recovery
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting to assist businesses of any size to plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can assist your company to evaluate the value of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many innovative high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain clusters.
Citrix Live Migration Engineers
Citrix Virtualization Consulting Services
Progent's Citrix-certified consultants can assist you to evaluate the strategic benefits of XenServer and additional Citrix platforms, and can help your IT organization to plan, validate, execute, troubleshoot, and support a XenServer installation. Progent can also analyze your current Citrix technology environment and show you how to optimize resource utilization, performance, security and compliance, availability, and disaster recovery.
Consultant Services System Center 2016 Endpoint Protection
System Center 2016 and Operations Management Suite Support
Progent's Microsoft-certified consultants have more than a decade of background planning, deploying, optimizing and repairing System Center Operations Manager solutions and can provide companies of any size advanced remote or onsite consulting services for SCOM 2012. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience required to monitor your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to install and set up Microsoft SCOM 2012 management packs based on leading practices for monitoring network infrastructure and both Microsoft and 3rd-party apps and services. Also, Progent can provide responsive remote or on-premises troubleshooting to assist you to remediate serious problems detected by System Center 2012 Operations Manager.
ProSight Active Security Monitoring Consultant
Signature-matching Virus Protection Consulting
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats.
Citrix HDX Online Troubleshooting
Citrix XenDesktop Consultants
Citrix offers a powerful family of platforms that provide enterprise-level manageability, scalability, and performance for virtualizing servers and for centralized delivery of Windows desktops and Windows applications. For distributing virtualized Windows desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For creating and administering virtual servers, Citrix offers XenServer and Essentials. Progent's Citrix-certified engineers can help your company to evaluate the strategic advantages of Citrix virtualization products and can help you design, test, deploy, optimize, and maintain Citrix solutions.
Top Quality Microsoft Exchange Server 2016 Upgrade Planning Technology Consulting Services
Microsoft Exchange 2016 Upgrade Remote Consulting
Progent can help you in any and all facets of your migration to Microsoft Exchange 2016 including planning high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; specifying mass storage requirements for your VMs, databases and log files; setting up hardware load balancing for high-availability CAS services; designing, building and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web.
Exchange 2000 Migration Consultant
Exchange Server 2000 Configuration
Progent is among the most expert information technology consulting firms for integrating email and messaging systems based on Exchange 2000 Server. Progent specializes in helping small companies derive the full benefits of Exchange 2000 for common situations including updating from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.
Award Winning IT Consulting Dynamics GP Accounting
Microsoft Dynamics GP Technical Support
Dynamics GP/Great Plains 2010 software is a comprehensive business management and analytics solution that unifies data and operations across your company, interfaces easily with other applications, and brings together workers, clients and suppliers regardless of time or place. Designed for small to mid-size companies, Dynamics GP 2010 and Dynamics GP Release 10.0 provide capability for accounting, analytics and reporting, project management, inventory and order control, eCommerce, human resource management, CRM, field service, manufacturing, retail management, and web-based business services. Progent can help you install and maintain a robust, secure server and network environment to support Microsoft Dynamics Great Plains, and can provide expert Great Plains consultants to help your business benefit from the full power of Dynamics GP/Great Plains 2010.
Top Ranked iPhone VPN Professionals
iPhone and Office 365 integration IT Consultant
Progent can provide cost-effective remote assistance to help your business to design, deploy, and fix any facet of your iOS and Windows integration solution and is available for quick jobs to help you through specific technical roadblocks or major engagements to help you complete large-scale initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid networks and can help you create or maintain a resilient, secure and scalable network infrastructure that is best suited to your computing model. Progent also offers remote and onsite training for individuals or groups to show you how to manage and use your iOS devices in a safe, collaborative ecosystem that optimizes the strategic value of your IT network.
Help Desk Software Selection and Deployment Information Technology Consulting
Help Desk Online Help
The Help Desk support delivery model used by Progent's Technical Response Center offers small businesses an effective option to dependence on independent consultants by offering extensive expertise accessible to multiple support groups, optional 24x7 access to emergency help, escalation capability to top-level engineers for solving the most difficult issues, support consistency and reliability, prompt follow through overseen by seasoned service managers, a selection of convenient mechanisms for initiating support tasks, plus excellent progress visibility made possible by trouble ticket tracking and accessible through a web-based portal.
Microsoft Certified Partner Windows Server 2012R2 Hyper-V Virtual Switch IT Consultants
Network Consultant Windows Server 2012 R2 Live Migration
Progent's certified consultants can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, create pilot environments and migration plans, tune your infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT support staff, create an enterprise-wide security strategy, streamline IT administration, assist with application development, and generate and validate a DR/BC plan.
Juniper Junos Network and Security Manager Security Certification
Juniper Junos J-Web Protect
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Microsoft Exchange Network Consultant
Exchange 2007 On-site Technical Support
Progent's Microsoft certified consultants can show you how to define and implement an efficient in-place Microsoft Exchange 2007 migration plan that minimizes network disruption, simplifies long-term support requirements, and makes your Exchange 2007 Server easy to manage. For complex multiple server or multi-location migrations, Progent offers the background to complete your project quickly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and design offerings include assistance with the configuration of outside vendor enhancements of Exchange Server 2007 and the design of unified messaging implementations based on Microsoft Exchange Server 2007.
Stealth Penetration Testing Cybersecurity Contractor
Security Group Security Penetration Testing
Stealth intrusion checking is a key part of any overall network security strategy. Progent’s security professionals can run extensive intrusion tests without the awareness of your organization's in-house network support staff. Unannounced penetration testing uncovers whether current security monitoring tools such as intrusion detection alerts and event history monitoring are properly configured and actively monitored.
Microsoft Access application programming Consultant Services
Microsoft Certified Partner Office Access database Expert Development
Progent offers economical remote support for all editions of Microsoft Office Access including desktop and browser-based versions and can provide advanced support for application programming, database conversion, performance optimization, report design, and troubleshooting. Progent also can provide custom online classes for Office Access application development and DBA services.
CCIE Expert Certified Montana Software Security Consultant
CISSP Certified Expert Vermont Computer Network Consultants
Progent’s Technical Response Center (TRC) offers national extended hours remote assistance for computer systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service professionals offer after-hours telephone help and online secure computer connection to troubleshoot and resolve technical problems rapidly and affordably. The scope of technical expertise represented by Progent's team of nationwide support professionals makes it possible to escalate even the most difficult network issues to competent experts as needed. For critical issues, the TRC tries to answer your request for support in less than one hour.
Exchange 2013 DLP Consultant Services
Exchange 2013 Voice Mail Specialist
Microsoft Exchange 2013 incorporates significant enhancements to the capabilities of its predecessor Exchange Server 2010 and introduces important new features plus a redesigned architecture. These enhancements affect vital areas including manageability, high availability (HA), security and compliance, cost of ownership, teamwork, extensibility, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting experts can assist your organization to understand the potential advantages of upgrading to Microsoft Exchange Server 2013, design an efficient validation and rollout strategy, and train your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent also offers affordable remote consulting and support and management for Exchange 2013.
IT Services CRISC Certified Risk Monitoring
Risk Monitoring Support
Progent's disaster recovery planning and business continuity professionals can help you design a disaster recovery strategy in case of an IT network catastrophe. Progent can help you define a comprehensive disaster recovery plan that includes scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized consultants can also help you create an affordable, fault-tolerant network solution that takes into account reliability issues covering a wide range of infrastructure technologies and processes.
SQL Server 2008 Consultant
Professional SQL 2008 Reporting Services
Progent's Microsoft-Premier SQL consultants can provide a range of support services to assist small companies to plan, configure, manage, and repair Microsoft SQL 2008 systems in order to receive the optimum competitive advantage from Microsoft's state-of-the-art information management technology. In addition, Progent offers assistance with system infrastructure, company-wide protection, and custom software programming to increase the strategic advantage of your information investment.
Microsoft Windows Information Technology Manager
Management Microsoft Office XP
Progent’s IT outsourcing support offerings for small businesses include planning 2003 Server, .NET Server, and Microsoft BackOffice environments, managing upgrades to Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, online and in-person troubleshooting, fixing chronic integration problems, and producing a company-wide security plan. Progent can show you how to enhance network availability and throughput via fault-tolerant technologies, redundant network topology, and proactive network monitoring. Progent also provides special project help for large-scale migrations and can help with requirements definition, product inventory, bill of materials development, vendor selection, purchasing logistics, and full documentation. Progent’s computer outsourcing service also includes training for office productivity products such as Office XP.
