For small and midsize companies located in Grand Rapids or anywhere in Michigan, Progent provides support for information systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE engineers for challenging connectivity issues, as well as the assistance of CISSP-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's online support engineers represent excellent value because they are equipped with the practical background and the advanced technology to resolve the majority of information system issues quickly. This lowers immediate costs since solutions take up a smaller number of chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization benefits additionally with indirect expenses by reducing or avoiding network outages and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's billing model for remote support is designed to maximize the impact of your network support dollar. Progent charges per minute for phone assistance, so you owe just for the services that you receive. In contrast to typical online service organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and simple model for billing save you from situations where fast repairs somehow turn into large tabs. Progent's skill at dealing with problems efficiently results in your business conserving cash.
Progent's Remote Service Technologies
Over time, Progent has refined a set of customized technologies and field-tested methodologies that ensure the highest level of effectiveness for remote consulting and troubleshooting for small business information networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access permits the staff of Progent's Technical Response Center to communicate with your company's system remotely without compromising system security.
Progent's sophisticated service database system maintains thorough histories for all service that Progent's clients have received. Progent's staff consultants have access to the history of services rendered to every Progent customer by any Progent consultant. This history of problems and solutions is stored as a readily retrievable proprietary knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft make available additional extensive support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's online consulting experts can find the most efficient resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Grand Rapids or anywhere in Michigan or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network help, visit Immediate Emergency Support.
Phone-based Network Support Services Provided by Progent
Progent's online network support professionals have credentials in an extensive array of products and technologies. This wide range of capability permits Progent's consultants to tackle virtually any emergency that may crop up in a small or midsize business information system. Credentials held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, and Design Professional.
To provide assistance to clients with multi-operating system networks, Progent also provides the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based services available from Progent to small businesses in Grand Rapids and anywhere in the state of Michigan include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad spectrum of information technology such as system infrastructure, messaging systems, system and process security, UNIX and Windows integration, VMware technologies for server hardware consolidation and simplified management, and migration from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent online help for analyzing problems within UNIX/Linux networks based on leading derivatives of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network professionals, and indicates a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs can resolve even the most intractable challenges encountered in network planning, integration, administration, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's internal product support engineers in isolating problems with IOS Software network administration utilities and coming up with workarounds or identifying program updates. CCIEs represent an excellent cost-effectiveness since their broad experience allows them to find solutions for even the most complex problems quickly. In common instances, less qualified consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting providers make Cisco CCIEs accessible to help small and mid-size companies. Progent offers fast telephone access to a CCIE so you can get immediate assistance for severe network problems that are impacting worker efficiency but are outside the comfort zone of your local IT support personnel. Progent's CCIE support experts can tie into your network using advanced on-line support tools in order to perform quick, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's top-selling selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Certified Windows Support
Progent's Microsoft-expert remote service experts offer network repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist you with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business migration support, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of remote PC desktop services such as Microsoft Windows 7 migration help, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Premier System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection solutions that can enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to clean up quickly after a damaging breach. Security consulting services available from Progent include: thorough network security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious assaults; installing firewalls; building secure techniques for remote and mobile access; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting services to help companies of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine on-premises resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the services of seasoned online consulting experts for special projects that small companies frequently need. Progent's charges for longer-term consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables clients to execute critical projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Grand Rapids Business Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Call Center programs for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are well suited for small companies who lack the resources to create an internal Help Desk but who require quick communication with a dependable Help Desk with professional phone support plus the available expertise to escalate complex tasks to high-level consultants.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the leading PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting services can aid you in building an effective new Help Desk or improving your existing organization, selecting or customizing Help Desk Call Center software to handle the unique needs of your business, or adding temporary phone support staff to supplement your existing Help Desk team to handle high-demand situations such as software transitions, mass updates, or installing brand new applications.
Progent's Help Desk Call Center team of veteran information technology experts offers your computer users in Grand Rapids or anywhere in the state of Michigan instant communication with a reliable support resource with years of background providing telephone-based support and online diagnostics for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center the reputation as a key enabler of company productivity, and Progent's target is to solve rather than simply annotate network issues.
Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts Group offers phone-based advanced engineering expertise and training in key business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Office Excel. For additional information about Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac professionals can promote the creative components of Mac computing by offering phone-based help services and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special projects such as capturing or digitizing audio/video or configuring an audio/video production facility.
Online Network and Server Monitoring Support
Progent offers companies in Grand Rapids, or anywhere in the state of Michigan, remote computer system monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so your computer support is proactive rather than reactive. By detecting possible problems before they cause crashes, automated monitoring can ward off stressful and costly information system breakdowns. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks powered by multiple platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.