Immediate Phone Help for Grand Rapids Michigan UNIX, Linux, or Solaris NetworksFor small companies in Grand Rapids Michigan, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISSP-accredited security engineers to help with advanced security design and disaster recovery preparedness.

Progent's online support engineers offer excellent value because they are equipped with the practical experience and the advanced technology to resolve the majority of information system problems quickly. This reduces direct costs since solutions require fewer billable minutes. Online support also avoids the expense of sending an engineer to your location. Your organization saves additionally in indirect expenses by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management.

Progent's pricing model for remote help is designed to maximize the impact of your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to many remote service companies, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate situations where speedy. minor repairs somehow turn into big invoices. Progent's skill at dealing with problems efficiently translates into your business conserving money.

Progent's Online Service Technologies
Over time, Progent has developed a collection of customized tools and field-tested methodologies which permit the maximum level of efficiency for online consulting and repair for small and midsize business computer networks. Progent provides secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access allows the engineers of Progent's Technical Response Center to connect to your network remotely without violating network security.

Progent's highly evolved service database system keeps comprehensive documentation of the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of services delivered to every Progent client by every Progent engineer. This history of trouble tickets and resolutions is stored as an easily accessible proprietary database that enables Progent's remote technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft permit access to additional massive support knowledge bases and allow fast response from manufacturers' internal product engineers so Progent's online service specialists are able to arrive at optimal resolutions promptly.

Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone services in Grand Rapids Michigan or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.

Online Technical Services Available from Progent
Progent's online support professionals offer certified skills in an extensive array of products and technologies. This breadth of IT skills allows Progent's consultants to tackle almost any crisis likely to crop up in a small business network. Certificates awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To help customers with mixed-operating system networks, Progent also offers the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online support Offered by Progent to customers in Grand Rapids include:

Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special projects that small businesses frequently need. Progent's rates for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's special online engineering services include:
  • Call Center Expertise
    Progent's Help Desk support alternatives for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are intended for small businesses who lack the resources to create an in-house Help Desk but who want fast response from an effective Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Help Desk sharing services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk or improving your existing organization, selecting or enhancing Help Desk Call Center software to address the particular needs of your company, or adding occasional online staff to reinforce your in-house Help Desk group to handle high-demand scenarios such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of veteran network experts gives your customers in Grand Rapids Michigan immediate communication with a dependable network service resource with years of background offering phone help and remote troubleshooting for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center recognition as a key contributor to business efficiency, and Progent's goal is to fix rather than simply annotate technical issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Team offers phone-based advanced consulting support and education in special business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft applications such as CRM, Office Project, Office Word, and Excel. For more information concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac experts can promote the creative facets of Apple Mac environments by delivering remote help services and training in graphics, sound, and video. Progent's support professionals can provide assistance in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific jobs such as scanning or digitizing audio or video or integrating an audio/video post production facility.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Grand Rapids Michigan online network monitoring support based on Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your business so that your computer maintenance is proactive and automated. By detecting looming issues before they result in full-scale emergencies, remote monitoring can avoid disruptive and costly information system breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks that incorporate a mix of operating systems.

How Your Grand Rapids Michigan Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote support with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.

Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.

Onsite IT Consulting
Progent locations in Michigan State

City Address Phone Link
Detroit 535 Griswold St
Detroit, MI 48226
(248) 233-9443 Detroit Network Support Services
Grand Rapids 38 Fulton Street
Grand Rapids, MI 49503
(616) 330-1110 Grand Rapids Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
(248) 233-9443 Southfield Network Support Services

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    Microsoft Lync Server 2013, rebranded Skype for Business, enables organizations of all sizes to create a manageable and secure communications environment that supports a Bring-Your-Own-Device computing model with instant messaging, real-time presence, web conferencing with application sharing, as well as IP and PSTN telephony across a broad assortment of desktop and handheld endpoints. Progent's certified Lync 2013 experts and system integrators can assist you to assess the advantages of Lync 2013, create an in-house, cloud-based (via Lync Online) or mixed topology appropriate for your present and long-term goals, implement Lync 2013 in a way that expedites your ROI, and deliver live webinar and on-premises training to your management staff and users. Progent has expertise in critical components of a Lync Server 2013 deployment including Windows Server, SQL Server Express and Exchange, and Progent can help you to combine Lync 2013 with key Microsoft Office and Office 365 apps including Outlook and PowerPoint.

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    Cisco's Firepower Next Generation Firewalls provide a major performance boost over Cisco's previous-generation ASA 5500-X security appliances and include unified management of modern security capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall experts can help your organization to plan and execute a smooth migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's subscription-based security services to create and centrally manage IT ecosystems that include local offices, data centers, and cloud resources.

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    Progentís Microsoft certified consultants provide small and medium size companies enterprise-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to deliver critical applications rapidly and reliably to appropriate users, lower software expense and stay compliant by determining patterns of usage, improve Windows protection by increasing your knowledge of vulnerability and by delivering targeted updates, manage your mobile workforce through industry standards independent of connection or geography, and reduce operational costs by efficiently utilizing the administrative functions incorporated into Windows. Progentís SMS engineers can help you use SMS economically for automated software and application installation, security patch administration, and resource tracking management including software and appliance inventory.

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    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size business deploy and maintain Ciscoís security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to manage and offer the versatility to evolve with your growing business requirements. Progentís Cisco-Premier network experts are familiar with Ciscoís comprehensive family of hardware and software aimed at preventing data pilfering, virus and worm assaults, Denial of Service attacks, and other threats to your network. Progent can show you how to deploy Cisco technology to get secure connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized client access control framework for user authentication, permissions, and accounting from a graphical Web interface.

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    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats.

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    Progent's Meraki wireless AP consultants provide online and onsite support services to assist businesses of any size to plan, install, maintain, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help you to set up and support Meraki-based Wi-Fi infrastructure for sites that can range from a telecommuter's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco products including switches, routers and ASA firewalls to build a cohesive network infrastructure that provides the same access, responsiveness, security compliance, manageability and uptime for wired and Wi-Fi clients regardless of their location or computing device.

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    Progent can provide the services of a CRISC-certified risk management expert to help you to plan and deploy an enterprise risk management strategy based on best practices identified by CRISC and crafted to align with your company's risk appetite, business objectives, and IT budget.

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    Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that incorporates more than 25 years of experience assisting manufacturing and service organizations to simplify supply chains and streamline key business processes in order to get products to market quickly and adhere to customer schedules consistently. Progent offers the skills of an ERP consultant with more than 20 years of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or on-premises consulting that spans from occasional advice to solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for Infor CloudSuite Industrial include implementation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Office 365 integration, training, and database administration.

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    Progentís data center support services are designed for companies with hardware located at Internet Data Centers or data center colocation hosting sites and requiring on-demand on-site assistance at the collocation site plus off-site help from Microsoft and Cisco Premier experts. Progent provides a full range of IDC and IDC and colocation support services including system topology evaluation, Windows and UNIX server installation and maintenance, tech support for server and telecommunications infrastructure, design and deployment of high availability systems, defining and deploying layered security structures, firewall configuration and support, configuring load balancing solutions, and planning fault tolerant server and storage clustering systems.

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    Cisco has designed an extensive product line of routers that includes routers built to deliver the security, bandwidth, and availability required by customers from branch offices to worldwide enterprises. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved reliability and network uptime. Progent can show you how to choose and configure Cisco routers to establish a solid infrastructure for your IT system and to make it easy to grow as you support new users, open new offices, install new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent offers expertise in a variety of routers powered by the Cisco IOS operating system, including Cisco's 800 family of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for core Networks, as well as legacy 3600 and 3700 Series Routers.

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    Progent can provide advanced online consulting support to help organizations connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.

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    Progent's Microsoft certified consultants can show you how to define and implement a smooth in-place Exchange Server 2003 upgrade strategy that avoids productivity disruption, reduces ongoing support requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multiple server or multi-site upgrades, Progent has the experience to finish your move quickly and economically. Progent's Exchange 2003 support, troubleshooting, and design services include expertise with the integration of outside vendor enhancements of Microsoft Exchange 2003 Server that are in keeping with your business needs.

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