For small and midsize businesses in Grand Rapids Michigan, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, plus the assistance of CISSP and CISM-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online support engineers represent excellent leverage due to the fact that they have the practical background and the advanced tools to resolve the majority of information system issues quickly. Efficient support lowers direct expenses since solutions require fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and associated losses due to business discontinuity, upset clients, idle workers, and distracted executives.
Progent's pricing policy for online help is designed to maximize the impact of your IT service investment. Progent charges per minute for phone consulting, so you are invoiced just for the services that you actually get. Unlike many remote support firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing prevent scenarios where speedy. minor fixes manage to turn into large tabs. Progent's penchant for disposing of problems quickly results in your business saving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned an arsenal of customized technologies and proven processes which ensure the maximum level of efficiency for remote help and repair for small company IT systems. Progent provides secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity enables the consultants of Progent's remote service group to access your company's network without compromising corporate security.
Progent's powerful service database application includes extensive histories of the support that Progent's customers have been provided. Progent's authorized consultants have access to the records of assistance provided to every Progent customer by any Progent engineer. This history of issues and fixes is organized as a conveniently accessible support database that permits Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft permit access to other extensive technical knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online service specialists are able to determine the best solutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Grand Rapids Michigan or to find out more about Progent's online support options, call Progent at
Phone-based Network Support Services Offered Progent
Progent's remote consulting engineers have credentials in a comprehensive set of products and technologies. This broad scope of IT skills allows Progent's consultants to tackle virtually any crisis likely to take place in a small company network. Certificates held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To help customers with mixed-platform networks, Progent also offers the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote support provided by Progent to clients in Grand Rapids include:
Progent's UNIX/Linux support engineers can provide emergency remote help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Progent in addition offers a wide range of online desktop consulting and support services including Windows 7 migration support, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining PC desktop image creation.
Progent’s Help Desk Co-management services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in building an effective new Call Center or enhancing your existing one, evaluating or modifying Help Desk Call Center software products to handle the special needs of your company, or providing occasional phone support personnel to supplement your existing Call Center resources during unusually busy scenarios like software transitions, major updates, or installing new applications.
Progent's Help Desk staff of seasoned information technology consultants offers your customers in Grand Rapids Michigan immediate access to a large support group with extensive background offering phone help and online diagnostics for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center perception as a crucial enabler of business efficiency, and Progent's goal is to solve rather than merely document technical problems.
Progent's Apple Mac experts can support the imaginative components of Macintosh environments by providing remote help services and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a variety of Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special projects like scanning or digitizing audio or video or setting up an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Grand Rapids Michigan remote computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so your computer maintenance is proactive and automated. By anticipating potential trouble spots before they expand into crashes, automated monitoring can head off inconvenient and expensive information system breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or systems that incorporate a combination of platforms.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
City | Address | Phone | Link |
Detroit | 535 Griswold St Detroit, MI 48226 United States |
(248) 233-9443 | Detroit Network Support Services |
Grand Rapids | 38 Fulton Street Grand Rapids, MI 49503 United States |
(616) 330-1110 | Grand Rapids Network Support Services |
Southfield | 19785 W 12 Mile Rd Southfield, MI 48076 United States |
(248) 233-9443 | Southfield Network Support Services |