Urgent Phone Support for Grand Rapids Michigan UNIX, Linux, or Sun Solaris NetworksFor small businesses located in Grand Rapids Michigan, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the services of CISA and CISM-accredited security engineers to handle high-level security architecture and business continuity planning.

Progent's online support services offer excellent value because they are equipped with the real-world experience and the sophisticated tools to resolve the majority of network issues quickly. This reduces direct costs since solutions require a smaller number of billable consulting minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization benefits additionally in incidental costs by reducing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the support that you receive. In contrast to typical remote service firms, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing avoid situations where fast solutions somehow end up as large tabs. Progent's skill at disposing of problems quickly results in your business spending less cash.

Progent's Remote Service Tools
Through years of experience, Progent has refined a set of customized tools and proven processes that allow the maximum level of effectiveness for online technical support and repair for small and midsize business IT networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to connect to your network remotely without violating corporate security.

Progent's highly evolved service reporting system maintains comprehensive records of all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of services rendered to each Progent client by every Progent engineer. This database of trouble tickets and resolutions is structured as a readily accessible proprietary knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft permit access to other extensive technical databases and allow quick response from vendors' internal support staff with the result that Progent's online consulting specialists can come up with the best solutions quickly.

Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Grand Rapids Michigan or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.

Phone-based Support Services Offered Progent
Progent's remote technical support professionals possess credentials in an extensive array of disciplines. This broad range of capability enables Progent's consultants to resolve virtually any crisis that may occur in a small business network. Certificates earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Professional.

To support customers with mixed-platform environments, Progent also offers the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Phone-based technical support services provided by Progent to clients in Grand Rapids include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services address a wide range of information technology such as system infrastructure, email systems, system and operational security, UNIX and Microsoft Windows integration, VMware products for server economization and simplified administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's team-oriented approach to resolving network issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.

    Progent's UNIX/Linux consultants can offer emergency remote help for diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX
    Major Linux variants for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco CCIE for Complex Network Problem Solving
    Cisco Engineers for Grand Rapids MichiganThe Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking consultants, and validates a person's technical skills at the expert level. Cisco qualified CCIEs know how to handle the most complex problems surrounding network infrastructure design, installation, administration, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS network management tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs provide exceptional value because their depth of expertise permits them to resolve even the most difficult problems rapidly. In typical cases, less experienced service providers can struggle for many hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Few service firms make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent offers fast phone access to a CCIE so you can receive timely support for severe network infrastructure problems that are lowering business productivity but are outside the experience of your regular IT maintenance group or consultant. Progent's CCIE engineers can connect to your computer system via advanced on-line troubleshooting technology to provide quick, secure, and affordable diagnosis and repair. Progent's CCIEs offer expertise in the complete line of Cisco's market leading selection of networking products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, plus VPN technology.

  • Certified Microsoft Windows Support
    Windows Experts for Grand Rapids MichiganProgent's Microsoft-premier online service professionals can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 management, SharePoint 2016 migration and hybrid integration consulting, SharePoint Server 2019 planning and deployment, Microsoft Teams integration, Skype for Business migration support, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad array of online PC desktop services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.

  • CISM and CISSP Certified Network Security Experts
    CISSP Premier System Security Professionals for Grand Rapids MichiganProgent's certified CISM and CISSP security engineers offer a variety of security solutions to strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help you to recuperate rapidly after a serious penetration. Security consulting services available from Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; integrating firewalls; designing safe architectures for remote and mobile communication; protecting your email system against spam and DHA attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online support services to help organizations of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT projects that small companies often request. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to complete major projects within budget and on schedule. Progent's special online consulting solutions include:
  • Call Center Services
    Progent's Call Center service offerings for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Call Center services are intended for smaller businesses who don't have the money or time to create an internal Call Center but who need fast response from a dependable Call Center with proficient telephone assistance plus the available expertise to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk consulting support can support you in creating an efficient new Help Desk or improving your current organization, identifying or enhancing Call Center application software to handle the unique needs of your corporation, or adding occasional phone support personnel to work with your existing Call Center resources to deal with demanding events such as software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced network experts offers your clients in Grand Rapids Michigan immediate contact with a dependable network service resource with years of background delivering telephone-based consulting and remote troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center recognition as a key driver of business performance, and Progent's aim is to resolve rather than simply report IT problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team provides online advanced engineering support and education in special application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. To learn more about Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Mac professionals can promote the creative components of Macintosh environments by providing remote help services and education in imaging, sound, and video. Progent's consultants offer help in a large selection of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special jobs such as capturing or digitizing audio/video or putting together an audio/video post production lab.

    Remote Network and Server Monitoring Services
    Progent offers companies in Grand Rapids Michigan online computer system monitoring services centered around Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your business so your computer maintenance is proactive and automated. By exposing looming trouble spots before they grow into full-scale emergencies, proactive monitoring can ward off inconvenient and costly information system breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks based on multiple OS platforms.

How Your Grand Rapids Michigan Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online help with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.

Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.

Onsite IT Consulting
Progent locations in Michigan State

City Address Phone Link
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Grand Rapids 38 Fulton Street
Grand Rapids, MI 49503
United States
(616) 330-1110 Grand Rapids Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services




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    Progent's certified consultants can provide offsite and on-premises support expertise to assist your company to manage, maintain, and repair computers powered by Microsoft Windows 7 and also offers assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, security and compliance, disaster recovery, online connectivity, smartphone and tablet integration, wireless network design, and 24x7 system monitoring.

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    Progent can show you how to plan and implement a smooth migration to Microsoft Dynamics GP/Great Plains so that you retain your information, strengthen your protection, modernize your analytics, take full advantage of Microsoft Office support, and minimize business interruption by creating and executing a sensible migration plan. Progent can also help educate new Microsoft Dynamics GP 2010 users so you don't waste productivity. Progent can enhance your financial reports and management analytics by offering Crystal Reports consulting, FRx programming, and Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to create specialized line-of-business software and eCommerce programs that work seamlessly with Dynamics GP/Great Plains.

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    Progent provides small organizations a pair of low-cost security evaluation packages that provide, at a set price, remotely administered inventory scans of your network security profile which are analyzed by expert information security specialists who interpret the results of the remote scan, present unbiased evaluations of your current security vulnerability, and make suggestions for remediation. Progent has developed two complementary network security inventory packages for external and internal scanning that are priced to fit the restricted budgets of small businesses while providing enterprise-class evaluations of your network's vulnerability to assault.

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    Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Microsoft Exchange 2010 and introduces important new features plus a redesigned architecture. These enhancements favorably impact key areas including manageability, availability, compliance, operational costs, teamwork, extensibility, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you understand the potential business benefits of upgrading to Microsoft Exchange Server 2013, create a cost-effective test and deployment strategy, and educate your IT staff to maintain your Microsoft Exchange 2013 solution. Progent can also provide ongoing remote consulting and support and management services for Exchange Server 2013.

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    For businesses with a mix of Apple Mac and Windows desktops, there exist two basic solutions for using Microsoft Windows-dependent applications on a Mac: an external connection to a physical Windows PC or local simulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to attach a Mac to a networked Windows-based computer to use Microsoft Windows programs and access system resources. Virtual PC for Mac simulates Windows on an Apple Mac system so that you are able to run Windows applications locally. Progent's Mac technology consultants can assist your organization to manage these solutions for running Windows programs on your Macs and can in addition assist your organization to assess and install third-party products for Microsoft Windows PC simulation.

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    ProSight Reporting is an expanding suite of in-depth reporting utilities created to integrate with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    NetApp MetroCluster is a disaster recovery software suite that uses failover storage clustering along with replication to deliver fast, zero data loss disaster recovery between datacenters located up to 185 miles apart. Progent's roster of seasoned IT experts can assist your business to plan, deploy, manage, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that meets your technical requirements and budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster solution by delivering guidance with procedures like assigning shelf IDs, arranging aggregate and plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and verifying your disaster recovery system to prove compliance with information assurance standards and regulatory mandates.

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    Progent offers the support of Microsoft-certified consultants as well as seasoned database application developers, database administrators, project management experts, Cisco-certified network engineers, disaster recovery specialists, and certified security consultants to help your business to evaluate the potential advantages of SQL Server 2012 for your business, install test environments at your site or at Progent's lab, plan and carry out an efficient transition to SQL Server 2012 from previous releases of SQL Server or from legacy database solutions, and define an efficient and secure IT infrastructure that helps you maximize the strategic benefit of SQL Server 2012.

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    Progent's work environment will make you a more capable consultant by improving your information technology skills and boosting the satisfaction of your clients. Progent makes good on this commitment by attracting the top professional talent for you to operate with, providing a state-of-the-art system architecture, running proprietary application utilities to enable the maximum level of service, and by streamlining proven operational structures for attracting and retaining customers.

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    Progent's Duo services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices.

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    Progent's consultants offer expertise in a variety of disciplines relevant to mobile networking such as system infrastructure, wireless data synchronization, wireless security, wireless email, Microsoft Windows Mobile, RIM Blackberry, and wireless application development. Progent's Microsoft certified consultants can save your company time and money by applying their wireless background to help you choose and configure wireless access technologies that make sense for your company. Progent can also optimize your IT infrastructure so that wireless handhelds work better.

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    ProSight Data Protection Services ECHO offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information.

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    Microsoft Exchange 2013 incorporates major improvements to the functionality of Microsoft Exchange 2010 and introduces powerful new features as well as a redesigned structure. These enhancements affect vital IT areas such as manageability, high availability (HA), security, cost of ownership, teamwork, extensibility, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to evaluate the potential advantages of migrating to Microsoft Exchange 2013, create a cost-effective validation and rollout strategy, and educate your IT team to manage your Microsoft Exchange 2013 environment. Progent can also provide ongoing remote consulting and management for Exchange 2013.

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