For small businesses located in Grand Rapids Michigan, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the services of CISA and CISM-accredited security engineers to handle high-level security architecture and business continuity planning.
Progent's online support services offer excellent value because they are equipped with the real-world experience and the sophisticated tools to resolve the majority of network issues quickly. This reduces direct costs since solutions require a smaller number of billable consulting minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization benefits additionally in incidental costs by reducing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the support that you receive. In contrast to typical remote service firms, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing avoid situations where fast solutions somehow end up as large tabs. Progent's skill at disposing of problems quickly results in your business spending less cash.
Progent's Remote Service Tools
Through years of experience, Progent has refined a set of customized tools and proven processes that allow the maximum level of effectiveness for online technical support and repair for small and midsize business IT networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to connect to your network remotely without violating corporate security.
Progent's highly evolved service reporting system maintains comprehensive records of all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of services rendered to each Progent client by every Progent engineer. This database of trouble tickets and resolutions is structured as a readily accessible proprietary knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft permit access to other extensive technical databases and allow quick response from vendors' internal support staff with the result that Progent's online consulting specialists can come up with the best solutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Grand Rapids Michigan or to learn more about Progent's online support options, contact Progent at
Phone-based Support Services Offered Progent
Progent's remote technical support professionals possess credentials in an extensive array of disciplines. This broad range of capability enables Progent's consultants to resolve virtually any crisis that may occur in a small business network. Certificates earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Professional.
To support customers with mixed-platform environments, Progent also offers the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based technical support services provided by Progent to clients in Grand Rapids include:
Progent's UNIX/Linux consultants can offer emergency remote help for diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Progent in addition can deliver a broad array of online PC desktop services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.
Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting support can support you in creating an efficient new Help Desk or improving your current organization, identifying or enhancing Call Center application software to handle the unique needs of your corporation, or adding occasional phone support personnel to work with your existing Call Center resources to deal with demanding events such as software migrations, major updates, or rolling out new applications.
Progent's Help Desk Call Center team of experienced network experts offers your clients in Grand Rapids Michigan immediate contact with a dependable network service resource with years of background delivering telephone-based consulting and remote troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center recognition as a key driver of business performance, and Progent's aim is to resolve rather than simply report IT problems.
Progent's Mac professionals can promote the creative components of Macintosh environments by providing remote help services and education in imaging, sound, and video. Progent's consultants offer help in a large selection of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special jobs such as capturing or digitizing audio/video or putting together an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Grand Rapids Michigan online computer system monitoring services centered around Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your business so your computer maintenance is proactive and automated. By exposing looming trouble spots before they grow into full-scale emergencies, proactive monitoring can ward off inconvenient and costly information system breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks based on multiple OS platforms.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
City | Address | Phone | Link |
Detroit | 535 Griswold St Detroit, MI 48226 United States |
(248) 233-9443 | Detroit Network Support Services |
Grand Rapids | 38 Fulton Street Grand Rapids, MI 49503 United States |
(616) 330-1110 | Grand Rapids Network Support Services |
Southfield | 19785 W 12 Mile Rd Southfield, MI 48076 United States |
(248) 233-9443 | Southfield Network Support Services |