Urgent Phone Support for Grand Rapids Michigan UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses in Grand Rapids Michigan, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISSP and CISM-certified security engineers to handle advanced security architecture and disaster recovery planning.

Progent's online support services represent exceptional leverage because they have the real-world background and the advanced tools to solve most information system problems quickly. Efficient support lowers immediate expenses because service calls accumulate a smaller number of chargeable minutes. Remote support also avoids the expense of sending a consultant to your office. Your organization saves additionally in incidental costs by minimizing or avoiding network outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives.

Progent's billing model for online help is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe only for the services that you receive. In contrast to typical online service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate scenarios where fast repairs somehow end up as major tabs. Progent's penchant for disposing of technical issues quickly translates into your business conserving cash.

Progent's Remote Service Tools
Over the years, Progent has refined an array of optimized tools and proven processes which allow the maximum level of effectiveness for online consulting and troubleshooting for small business computer systems. Progent provides protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access allows the consultants of Progent's Technical Response Center to interface to your system remotely without breaching system security.

Progent's highly evolved technical support reporting application maintains thorough records describing the service that Progent's clients have received. Progent's staff engineers have the benefit of the history of services rendered to each client by every engineer. This archive of trouble tickets and repairs is stored as a readily exploitable internal database that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and working associations with key vendors such as Cisco and Microsoft permit access to additional massive technical databases and permit fast response from vendors' in-house engineering staff so Progent's remote service specialists are able to come up with the best solutions in the least time.

Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote services in Grand Rapids Michigan or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, visit Immediate Emergency Support.

Remote Network Support Services Provided by Progent
Progent's online network support engineers offer certified skills in an extensive array of products and technologies. This breadth of technical skills enables Progent's engineers to tackle practically any problem that may take place in a small company information system. Credentials held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To support companies with mixed-OS networks, Progent also provides the services of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP consultants.

Phone-based services provided by Progent to companies in Grand Rapids include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a broad range of computer technology including system infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and transitioning from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts service costs.

    Progent's UNIX and Linux consultants can provide emergency remote assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux variants for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE
    • Debian GNU/Linux
    • Slackware

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco CCIE Consultants for Grand Rapids MichiganThe Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network professionals, and indicates an individual's network technology skills at the master level. CCIEs can handle even the most difficult problems surrounding network planning, installation, management, security, and problem solving. CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating program updates. CCIEs offer excellent value because their deep experience allows them to solve even the most intractable problems rapidly. In many cases, less experienced consultants can struggle for many hours or days with identical problems that a Cisco CCIE can fix in minutes. Few consulting firms make Cisco CCIEs available to help small and medium sized companies. Progent offers quick telephone access to a Cisco authorized CCIE so you can get urgent assistance for serious network problems that are impacting business efficiency but are outside the comfort zone of your ordinary network maintenance group or consultant. Progent's Cisco CCIE support experts can connect to your environment using sophisticated remote troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading family of networking products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, as well as VPN products.

  • Certified MS Windows Expertise
    Windows Support for Grand Rapids MichiganProgent's Microsoft-premier online service engineers offer computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide range of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting, SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration support, Lync Server integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, Small Business Server consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a full range of online PC desktop services including Windows 7 integration, preparing for to 64-bit workstation software, integrating Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Premier Network Security Experts
    CISSP Premier System Security Consultants for Grand Rapids MichiganProgent's certified CISM and CISSP security engineers offer a range of security solutions to improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist you to clean up quickly following a damaging penetration. Security solutions available from Progent include: comprehensive network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm attacks; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; defending your email infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online consulting support to help organizations of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract projects that small companies often request. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special areas of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk service offerings for small companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk services are ideal for small organizations who don't have the resources to create an in-house Help Desk Call Center but who want fast response from a reliable Help Desk Call Center with professional telephone assistance plus the in-depth expertise to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk consulting expertise can aid you in creating an effective new Call Center or revamping your current one, selecting or enhancing Help Desk application software to handle the unique needs of your corporation, or providing temporary online personnel to work with your internal Help Desk Call Center resources to handle high-demand scenarios like software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk staff of experienced information technology professionals provides your clients in Grand Rapids Michigan fast contact with a dependable technical support resource with substantial background delivering phone consulting and remote diagnostics for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk recognition as a significant driver of company efficiency, and Progent's target is to resolve rather than simply document technical problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based advanced consulting support and education in special business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Word, and Excel. To read more information concerning Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Mac professionals can support the artistic facets of Mac computing by offering remote help support and education in graphics, audio, and video. Progent's consultants offer help in a range of Macintosh programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common jobs like scanning or digitizing audio/video or setting up an audio/video post production studio.

    Remote Network and Server Monitoring Services
    Progent offers companies in Grand Rapids Michigan remote computer system monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so your IT support is proactive rather than reactive. By uncovering possible trouble spots before they result in crashes, automated monitoring can head off inconvenient and costly service failures. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that support a combination of platforms.

How Your Grand Rapids Michigan Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online help with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.

Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.

Onsite IT Consulting
Progent locations in Michigan State

City Address Phone Link
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Grand Rapids 38 Fulton Street
Grand Rapids, MI 49503
United States
(616) 330-1110 Grand Rapids Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services




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