For small and midsize businesses located in Grand Rapids or anywhere in Michigan, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity issues, plus the services of CISSP and CISM-certified security engineers to help with advanced security architecture and business continuity planning.
Progent's online technical support services represent excellent leverage because they are equipped with the practical background and the sophisticated tools to solve the majority of network problems quickly. Efficient support lowers direct expenses since solutions require a smaller number of billable minutes. Online support also avoids the expense of sending a consultant to your office. Your company benefits additionally in incidental costs by minimizing or avoiding system outages and related losses resulting from business disruption, upset customers and vendors, idle employees, and distracted management.
Progent's billing policy for online support is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you are charged just for the services that you receive. In contrast to typical online support firms, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for billing do away with scenarios where fast fixes somehow end up as large bills. Progent's skill at handling technical issues quickly results in your company conserving cash.
Progent's Online Support Technologies
Through years of experience, Progent has fine tuned a collection of optimized tools and proven processes which allow the maximum degree of efficiency for remote technical support and troubleshooting for small and midsize company information systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to connect to your network remotely without breaching system security.
Progent's highly evolved service reporting application stores comprehensive histories for the service that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of assistance rendered to each Progent customer by every Progent engineer. This database of problems and fixes is organized as a conveniently retrievable support database that enables Progent's online technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft permit access to other extensive technical databases and permit priority access to vendors' internal engineering staff with the result that Progent's online service experts are able to arrive at the most efficient solutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Grand Rapids or anywhere in Michigan or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's phone-based technical service experts have credentials in a comprehensive set of products and technologies. This breadth of capability permits Progent's engineers to handle practically any emergency likely to occur in a small company network. Credentials earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To support companies with mixed-operating system networks, Progent also offers the skills of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Remote support services provided by Progent to clients in Grand Rapids and anywhere in the state of Michigan include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad range of information technology such as system infrastructure, messaging systems, network and process security, UNIX and Windows integration, virtual server technologies for server hardware consolidation and easy management, and migration from legacy applications to current MS Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance for resolving problems within UNIX/Linux networks powered by leading derivatives of UNIX including:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure engineers, and indicates an individual's network technology skills at the master level. Cisco qualified CCIEs can handle the most stubborn challenges surrounding network design, deployment, maintenance, protection, and problem solving. Cisco CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating software updates. Cisco CCIEs represent an exceptional value since their depth of expertise enables them to resolve the most intractable problems rapidly. In many cases, less experienced engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting firms make CCIEs available to assist small and mid-size businesses. Progent can provide fast phone contact with a Cisco authorized CCIE so you can receive urgent help for serious network issues that are crippling worker efficiency but are outside the scope of your regular network service resources. Progent's CCIE consultants can connect to your network by means of sophisticated remote troubleshooting tools to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading family of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service professionals can deliver computer system repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration support,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business planning and deployment support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of remote desktop services including Microsoft Windows 7 integration, upgrading to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISM and CISSP network security engineers can provide a range of security services to enhance the immunity of your UNIX, Linux, Solaris, Mac or Windows network against attacks or assist your company to clean up quickly following a damaging penetration. Security support services available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious assaults; integrating firewalls; designing secure techniques for remote and mobile communication; protecting your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help organizations of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent offers the skills of seasoned remote consulting experts for special IT projects that small businesses frequently need. Progent's rates for ongoing consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these important fields of computer technology enables clients to complete critical projects economically and on schedule. Progent's project-based online consulting services include:
How Your Grand Rapids Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for small businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Call Center support services are intended for small companies who lack the money or time to create an in-house Call Center but who need fast communication with an effective Help Desk Call Center with professional telephone support as well as the available expertise to escalate complex problems to high-level consultants.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting support can support you in building an efficient new Call Center or revamping your existing organization, evaluating or customizing Help Desk Call Center software products to handle the particular demands of your corporation, or adding occasional phone support personnel to reinforce your existing Help Desk Call Center group during high-demand situations such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk staff of experienced information technology experts gives your computer users in Grand Rapids or anywhere in the state of Michigan fast access to a large support group with years of background providing phone help and online diagnostics for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a major enabler of business performance, and Progent's policy is to solve rather than just report technical issues.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group offers remote and in-depth engineering support and education in key application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Project, MS Word, and Microsoft Excel. To find out more concerning Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac professionals can promote the artistic aspect of Macintosh environments by delivering phone-based help services and training in graphics, sound, and motion video. Progent's consultants offer expertise in a variety of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs such as scanning or digitizing audio/video or setting up an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Grand Rapids, or anywhere in the state of Michigan, remote network monitoring support powered by MS Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so your IT maintenance is proactive rather than reactive. By anticipating possible problems before they evolve into full-scale emergencies, automated monitoring can minimize inconvenient and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments that incorporate multiple operating systems.
To contact Progent about emergency remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.