For small companies in Grand Rapids Michigan, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISSP-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's online support engineers offer excellent value because they are equipped with the practical experience and the advanced technology to resolve the majority of information system problems quickly. This reduces direct costs since solutions require fewer billable minutes. Online support also avoids the expense of sending an engineer to your location. Your organization saves additionally in indirect expenses by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management.
Progent's pricing model for remote help is designed to maximize the impact of your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to many remote service companies, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate situations where speedy. minor repairs somehow turn into big invoices. Progent's skill at dealing with problems efficiently translates into your business conserving money.
Progent's Online Service Technologies
Over time, Progent has developed a collection of customized tools and field-tested methodologies which permit the maximum level of efficiency for online consulting and repair for small and midsize business computer networks. Progent provides secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access allows the engineers of Progent's Technical Response Center to connect to your network remotely without violating network security.
Progent's highly evolved service database system keeps comprehensive documentation of the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of services delivered to every Progent client by every Progent engineer. This history of trouble tickets and resolutions is stored as an easily accessible proprietary database that enables Progent's remote technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft permit access to additional massive support knowledge bases and allow fast response from manufacturers' internal product engineers so Progent's online service specialists are able to arrive at optimal resolutions promptly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone services in Grand Rapids Michigan or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's online support professionals offer certified skills in an extensive array of products and technologies. This breadth of IT skills allows Progent's consultants to tackle almost any crisis likely to crop up in a small business network. Certificates awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To help customers with mixed-operating system networks, Progent also offers the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support Offered by Progent to customers in Grand Rapids include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a broad array of information technology including system infrastructure, email solutions, system and process security, UNIX/Linux and Windows integration, VMware products for server consolidation and simplified management, and transitioning from older applications to current Windows or Linux solutions. Progent's team-oriented approach to resolving network issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure consultants, and indicates a consultant's network technology knowledge at the master level. Cisco CCIEs can resolve the most difficult problems associated with network design, deployment, maintenance, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network management utilities and developing alternate approaches or identifying software patches. Cisco qualified CCIEs are an excellent value since their broad experience enables them to solve even the most complex problems rapidly. In common cases, less qualified consultants can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting providers make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers quick phone access to a Cisco CCIE so you can receive urgent support for serious network problems that are impacting worker productivity but are beyond the experience of your local IT support group or consultant. Progent's Cisco-qualified CCIE consultants can connect to your network by means of state-of-the-art remote support technology to provide efficient, secure, and affordable analysis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading family of networking products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Authorized Windows Support
Progent's Microsoft-premier remote support experts offer computer repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help your company with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and integration, Microsoft Teams expertise, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of online PC desktop services such as Windows 7 migration, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified System Security Specialists
Progent's accredited CISSP and ISSAP network security engineers offer a range of security solutions to improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or assist your business to recuperate quickly following a damaging breach. Security consulting services offered by Progent include: thorough security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious assaults; setting up firewalls; building safe architectures for remote and mobile access; securing your email infrastructure against spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help organizations of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine physical IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the skills of world-class remote consulting professionals for special projects that small businesses frequently need. Progent's rates for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Grand Rapids Michigan Company Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk support alternatives for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are intended for small businesses who lack the resources to create an in-house Help Desk but who want fast response from an effective Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progentís Help Desk sharing services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk or improving your existing organization, selecting or enhancing Help Desk Call Center software to address the particular needs of your company, or adding occasional online staff to reinforce your in-house Help Desk group to handle high-demand scenarios such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran network experts gives your customers in Grand Rapids Michigan immediate communication with a dependable network service resource with years of background offering phone help and remote troubleshooting for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center recognition as a key contributor to business efficiency, and Progent's goal is to fix rather than simply annotate technical issues.
Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Team offers phone-based advanced consulting support and education in special business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft applications such as CRM, Office Project, Office Word, and Excel. For more information concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac experts can promote the creative facets of Apple Mac environments by delivering remote help services and training in graphics, sound, and video. Progent's support professionals can provide assistance in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific jobs such as scanning or digitizing audio or video or integrating an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Grand Rapids Michigan online network monitoring support based on Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your business so that your computer maintenance is proactive and automated. By detecting looming issues before they result in full-scale emergencies, remote monitoring can avoid disruptive and costly information system breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks that incorporate a mix of operating systems.
To contact Progent about emergency remote support with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State