For small and midsize companies in Grand Rapids or anywhere in Michigan, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex connectivity issues, plus the assistance of CISA and CISSP-certified security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's remote technical support engineers offer excellent value because they are equipped with the practical background and the sophisticated technology to resolve the majority of network issues quickly. This lowers immediate expenses because solutions accumulate a smaller number of chargeable minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization saves additionally with incidental costs by reducing or avoiding network outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.
Progent's billing model for remote help is structured to maximize the impact of your network support dollar. Progent charges by the minute for phone consulting, so you pay just for the support that you actually get. Unlike typical online support companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing save you from situations where quick solutions manage to turn into big bills. Progent's penchant for disposing of technical issues efficiently results in your company saving cash.
Progent's Online Support Tools
Through years of experience, Progent has refined a set of optimized tools and proven methodologies that allow the maximum level of effectiveness for remote help and troubleshooting for small and midsize business IT networks. Progent offers safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology allows the experts of Progent's remote service group to access your system without violating system security.
Progent's sophisticated technical support reporting system includes detailed histories for the service that Progent's clients have been provided. Progent's authorized consultants have access to the records of all help provided to each client by any engineer. This database of issues and solutions is organized as a quickly retrievable internal knowledge base that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and working associations with key industry leaders such as Cisco and Microsoft permit access to additional vast technical support databases and permit fast access to manufacturers' in-house engineering staff so Progent's remote service specialists are able to arrive at the most efficient solutions quickly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone support in Grand Rapids or anywhere in Michigan or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's remote consulting experts offer certified skills in a comprehensive set of technologies. This broad scope of capability enables Progent's consultants to manage practically any emergency likely to take place in a small business information system. Certificates held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To support customers with mixed-operating system networks, Progent also provides access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote services provided by Progent to small businesses in Grand Rapids and anywhere in the state of Michigan include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad range of computer technology such as network architecture, email solutions, network and process security, UNIX/Linux and Windows integration, VMware technologies for server economization and easy administration, and migration from older applications to the latest MS Windows or Linux-powered solutions. Progent's group-based approach to resolving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent phone-based help for resolving problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking engineers, and validates a person's technical skills at the expert level. Cisco CCIEs can deal with the most complex problems occurring in network design, installation, management, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network administration tools and developing workarounds or locating software updates. Cisco CCIEs are an exceptional cost-effectiveness because their deep experience permits them to resolve the most difficult problems rapidly. In typical cases, less qualified engineers can struggle for hours or days with the same problems that a CCIE can resolve in minutes.
Few consulting firms make CCIEs available to support small and mid-size businesses. Progent can provide fast phone access to a CCIE so your company can receive timely support for complex network issues that are lowering business efficiency but are not within the comfort zone of your local IT support personnel. Progent's CCIE engineers can interface to your computer system using sophisticated on-line support tools in order to provide efficient, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's industry-leading family of infrastructure devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Experts
Progent's Microsoft-premier online support experts can deliver network problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and configuration,
Microsoft Skype for Business migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of online desktop support and troubleshooting services including Windows 7 migration support, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified System Security Professionals
Progent's accredited CISM and CISSP network security engineers can provide a variety of system protection services to improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or help you to clean up rapidly following a damaging breach. Security solutions available from Progent cover thorough network security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after malicious assaults; installing firewalls; designing safe techniques for off-site and mobile connectivity; defending your messaging infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help organizations of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine local resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent can provide the skills of world-class remote consulting professionals for special projects that small companies frequently need. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology allows clients to execute critical initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Grand Rapids Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Call Center support alternatives for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk support services are a convenient solution for smaller businesses who lack the resources to support an internal Help Desk but who want quick response from a reliable Call Center with proficient phone support as well as the available expertise to escalate complex tasks to high-level engineers.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or improving your current one, selecting or enhancing Help Desk software products to handle the particular demands of your business, or adding temporary phone support staff to reinforce your internal Help Desk team to handle demanding situations like software migrations, mass updates, or installing new applications.
Progent's Help Desk team of seasoned information technology consultants provides your customers in Grand Rapids or anywhere in the state of Michigan rapid contact with an efficient technical support group with substantial background providing telephone-based support and online troubleshooting for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center recognition as a major driver of company success, and Progent's aim is to resolve and not just record network issues.
Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Team provides online advanced consulting expertise and education in specific application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office Word, and Microsoft Excel. To find out more about Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac professionals can nurture the imaginative components of Apple Mac computing by providing phone-based help services and education in graphics, sound, and video. Progent's support professionals can provide help in a large selection of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special jobs such as capturing or digitizing audio/video or putting together an audio/video post production facility.
Online Network Monitoring Services
Progent offers companies in Grand Rapids, or anywhere in the state of Michigan, remote network monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so your computer support is proactive rather than reactive. By exposing possible issues before they cause full-scale emergencies, remote monitoring can minimize disruptive and expensive service crises. Progent can also deploy system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks that support a variety of platforms.
To contact Progent about emergency remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.