For small businesses located in Grand Rapids Michigan, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex connectivity issues, as well as the services of CISSP-certified security engineers to help with high-level security design and business continuity planning.
Progent's remote support engineers offer excellent value due to the fact that they are equipped with the practical background and the advanced tools to resolve most information system problems quickly. Efficient support reduces direct expenses because service calls take up a smaller number of chargeable minutes. Online support also eliminates the cost of sending a consultant to your location. Your company saves additionally in incidental costs by minimizing or avoiding system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's billing policy for remote support is designed to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe only for the services that you actually get. Unlike typical remote service firms, Progent requires no service activation fee or minimum fees. Progent's per-minute granularity and simple policy for billing do away with scenarios where quick solutions manage to end up as major tabs. Progent's skill at disposing of technical issues quickly translates into your company conserving money.
Progent's Remote Technical Support Technologies
Over time, Progent has refined an arsenal of customized technologies and field-proven methodologies which permit the maximum degree of efficiency for online engineering help and repair for small and midsize company information systems. Progent provides secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access enables the engineers of Progent's Technical Response Center to link to your company's environment without violating network security.
Progent's advanced customer support reporting system includes thorough histories of the service that Progent's customers have received. Progent's team engineers have access to the records of all help rendered to every client by any engineer. This history of anomalies and solutions is stored as a quickly searchable support database that permits Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft make available additional extensive technical databases and permit fast response from manufacturers' internal product engineers so Progent's online service specialists can arrive at the best resolutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote support in Grand Rapids Michigan or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network support, visit Immediate Urgent Support.
Phone-based Technical Services Available from Progent
Progent's online support engineers have certified skills in an extensive array of products and technologies. This broad range of capability enables Progent's engineers to resolve virtually any emergency that may crop up in a small business information system. Certifications held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Associate.
To help businesses with multi-platform networks, Progent also provides the skills of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services provided by Progent to customers in Grand Rapids include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide range of computer technology such as system architecture, messaging systems, system and process security, UNIX/Linux and Windows coexistence, VMware products for server hardware economization and simplified administration, and transitioning from legacy applications to current Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, when required, to consultants with appropriate experience to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide emergency online assistance for analyzing anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure consultants, and validates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most complex challenges associated with network design, deployment, management, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs are an exceptional value because their broad experience enables them to fix even the most complex problems quickly. In many cases, less qualified engineers can wrestle for hours or days with the same tasks that a CCIE can fix in a few minutes.
Few support firms make CCIEs available to support small and medium sized companies. Progent offers quick telephone access to a CCIE so your company can receive urgent help for serious network issues that are impacting worker efficiency but are not within the scope of your local network service personnel. Progent's CCIE consultants can connect to your network via sophisticated on-line support technology to perform quick, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Certified Windows Support
Progent's Microsoft-premier remote support experts offer computer system troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration consulting,
SharePoint 2019 design and integration, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of remote PC desktop consulting and support services including Windows 7 integration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISSP and ISSAP security engineers can provide a variety of system protection solutions to strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist your company to recover rapidly following a serious breach. Security solutions offered by Progent cover comprehensive network security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm assaults; setting up firewalls; establishing secure mechanisms for remote and mobile connectivity; securing your email system against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine local IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting experts for contract projects that small businesses often need. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows clients to execute critical projects economically and on time. Progent's special remote consulting solutions include:
How Your Grand Rapids Michigan Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk service offerings for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are designed for small businesses who lack the resources to create an in-house Help Desk but who want quick access to an effective Call Center with professional phone support as well as the available expertise to escalate complex problems to advanced consultants.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting support can assist you in establishing an efficient new Call Center or enhancing your existing organization, evaluating or enhancing Help Desk software to address the unique needs of your corporation, or adding temporary online personnel to work with your in-house Help Desk Call Center group to handle demanding scenarios such as software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk team of experienced network experts offers your computer users in Grand Rapids Michigan fast access to an effective support group with years of background providing telephone-based support and remote diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a major enabler of company efficiency, and Progent's aim is to resolve rather than just annotate IT problems.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team provides phone-based professional engineering support and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft Office Excel. To read additional information on Progent's consulting, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac professionals can nurture the artistic components of Mac systems by providing remote help services and education in imaging, audio, and motion video. Progent's support professionals can provide assistance in a range of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special jobs like capturing or digitizing audio or video or building an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Grand Rapids Michigan online computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so your network maintenance is proactive rather than reactive. By spotting possible issues before they cause downtime, system monitoring can avoid stressful and costly service breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or environments powered by a mix of OS platforms.
To contact Progent about urgent online help with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State