For small companies located in Grand Rapids or anywhere in the state of Michigan, Progent provides support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISA and CISSP-certified security engineers to handle advanced security design and disaster recovery planning.
Progent's remote support services offer exceptional value because they are equipped with the real-world experience and the advanced technology to solve most information system issues rapidly. Efficient support reduces immediate expenses because solutions take up fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization benefits even more in indirect costs by reducing or eliminating system outages and related costs stemming from business discontinuity, upset clients, unproductive workers, and de-focused executives.
Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are charged only for the services that you actually get. In contrast to many remote service companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for billing avoid situations where speedy. minor solutions somehow turn into big invoices. Progent's penchant for solving problems quickly translates into your company spending less cash.
Progent's Online Support Technologies
Through years of experience, Progent has refined an array of optimized technologies and field-proven methodologies which promote the highest degree of efficiency for online consulting and repair for small company IT systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access enables the engineers of Progent's online support team to access your computer system remotely without violating system security.
Progent's highly evolved customer support database system includes thorough records of the service that Progent's customers have received. Progent's team consultants have the benefit of the details of all help delivered to every Progent client by any Progent engineer. This history of trouble tickets and solutions is organized as an easily searchable internal knowledge base that allows Progent's online technical experts to share their knowledge with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft permit access to additional extensive support databases and allow priority response from vendors' in-house product engineers with the result that Progent's online consulting experts are able to find optimal solutions promptly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone support in Grand Rapids or anywhere in Michigan or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's phone-based technical service engineers offer credentials in a comprehensive array of products and technologies. This broad scope of capability permits Progent's consultants to address almost any emergency that may take place in a small business information system. Certificates held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To help clients with mixed-OS networks, Progent also offers the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services available from Progent to clients in Grand Rapids and throughout the state of Michigan include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services cover a wide range of computer technology such as system infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows integration, VMware products for server economization and easy administration, and transitioning from older applications to current MS Windows or Linux-based environments. Progent's team-based approach to solving network issues enables fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency online assistance for diagnosing problems affecting UNIX/Linux systems based on popular versions of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top recognition for network professionals, and certifies a person's technical skills at the expert level. CCIEs know how to handle the most difficult issues surrounding network design, installation, management, security, and repair. CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or identifying software patches. CCIEs represent an excellent cost-effectiveness since their depth of expertise allows them to find solutions for even the most complex problems rapidly. In common instances, less seasoned consultants can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in minutes.
Few consulting organizations make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers fast phone access to a Cisco CCIE so you can get urgent support for complex network infrastructure problems that are impacting business efficiency but are outside the experience of your regular IT service personnel. Progent's Cisco CCIE consultants can communicate with your network using advanced remote support tools to provide quick, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide assistance with all of Cisco's industry-leading family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as VPN solutions.
Authorized MS Windows Expertise
Progent's Microsoft-premier online support experts can provide network problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can assist your company with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint Server application development,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full array of online desktop services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection solutions that can enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist you to recuperate rapidly following a serious penetration. Security solutions available from Progent cover in depth network security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious attacks; installing firewalls; designing safe techniques for remote and mobile connectivity; guarding your email system against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help organizations of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that combine local IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small businesses frequently need. Billing charges for ongoing consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables clients to complete major initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Grand Rapids Business Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk support alternatives for small companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are ideal for smaller businesses who don't have the money or time to create an in-house Help Desk Call Center but who require fast communication with an efficient Help Desk with professional phone assistance plus the available expertise to escalate complex problems to high-level consultants.
Progentís Virtual Call Center is intended for bigger companies and serves as a seamless supplement to your current Help Desk organization. Progent's Virtual Help Desk Call Center can act as an escalation option to handle complex network issues, or be available in hectic circumstances when your regular support engineers are overwhelmed.
Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or enhancing your established one, identifying or customizing Call Center application software to handle the special needs of your corporation, or adding occasional phone support staff to reinforce your internal Help Desk group during unusually busy scenarios like software migrations, major updates, or installing brand new business software.
Progent's Call Center staff of experienced network professionals offers your customers in Grand Rapids or anywhere in the state of Michigan fast access to an effective support resource with substantial experience providing telephone-based support and remote repair service for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center recognition as a crucial enabler of company success, and Progent's target is to fix rather than simply report technical issues.
Applications Support: Training, Development, and Integration
Progent's Applications Consulting Team provides online and in-depth engineering support and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for Microsoft applications including Microsoft CRM, Project, MS Office Word, and Microsoft Office Excel. For more concerning Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac professionals can nurture the imaginative aspect of Macintosh computing by offering remote help services and training in imaging, sound, and video. Progent's support professionals offer assistance in a large selection of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures like capturing or digitizing audio or video or establishing an audio/video production studio.
Remote Network Monitoring Support
Progent can provide businesses in Grand Rapids, or anywhere in the state of Michigan, online network monitoring services centered around MS System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By detecting possible problems before they cause network outages, proactive monitoring can head off stressful and costly information system crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or networks that support a mix of platforms.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or visit Contact Progent.