For small and midsize businesses in Grand Rapids Michigan, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, plus the assistance of CISSP and CISM-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online support engineers represent excellent leverage due to the fact that they have the practical background and the advanced tools to resolve the majority of information system issues quickly. Efficient support lowers direct expenses since solutions require fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and associated losses due to business discontinuity, upset clients, idle workers, and distracted executives.
Progent's pricing policy for online help is designed to maximize the impact of your IT service investment. Progent charges per minute for phone consulting, so you are invoiced just for the services that you actually get. Unlike many remote support firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing prevent scenarios where speedy. minor fixes manage to turn into large tabs. Progent's penchant for disposing of problems quickly results in your business saving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned an arsenal of customized technologies and proven processes which ensure the maximum level of efficiency for remote help and repair for small company IT systems. Progent provides secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity enables the consultants of Progent's remote service group to access your company's network without compromising corporate security.
Progent's powerful service database application includes extensive histories of the support that Progent's customers have been provided. Progent's authorized consultants have access to the records of assistance provided to every Progent customer by any Progent engineer. This history of issues and fixes is organized as a conveniently accessible support database that permits Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft permit access to other extensive technical knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online service specialists are able to determine the best solutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Grand Rapids Michigan or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's remote consulting engineers have credentials in a comprehensive set of products and technologies. This broad scope of IT skills allows Progent's consultants to tackle virtually any crisis likely to take place in a small company network. Certificates held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To help customers with mixed-platform networks, Progent also offers the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote support provided by Progent to clients in Grand Rapids include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of computer technology including system infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server economization and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's team-based approach to resolving technical problems promotes fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide emergency remote help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network professionals, and validates an individual's networking skills at the expert level. Cisco CCIEs know how to resolve even the most intractable issues surrounding network design, installation, maintenance, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network administration tools and developing alternate approaches or identifying software patches. CCIEs are an exceptional cost-effectiveness because their broad experience allows them to fix even the most difficult problems quickly. In typical instances, less seasoned consultants can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few support providers make CCIEs available to assist small and mid-size businesses. Progent offers fast telephone contact with a CCIE so you can receive urgent assistance for complex network problems that are crippling business efficiency but are outside the experience of your regular IT service providers. Progent's Cisco CCIE engineers can connect to your environment by means of sophisticated on-line troubleshooting tools in order to perform fast, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as VPN solutions.
Authorized MS Windows Expertise
Progent's Microsoft-expert remote service engineers offer network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and integration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of online desktop consulting and support services including Windows 7 migration support, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's qualified CISM and CISSP network security consultants can provide a variety of system protection solutions that can strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your company to recuperate quickly after a damaging penetration. Security services available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious attacks; setting up firewalls; designing safe mechanisms for remote and mobile communication; defending your messaging system from spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help companies of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent offers the skills of seasoned online consulting experts for special projects that small companies often request. Billing rates for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's background in these important areas of information technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Grand Rapids Michigan Business Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Help Desk Call Center service offerings for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk support services are ideal for small businesses who don't have the resources to create an internal Help Desk but who require fast access to a dependable Call Center with professional phone assistance as well as the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in building an effective new Call Center or enhancing your existing one, evaluating or modifying Help Desk Call Center software products to handle the special needs of your company, or providing occasional phone support personnel to supplement your existing Call Center resources during unusually busy scenarios like software transitions, major updates, or installing new applications.
Progent's Help Desk staff of seasoned information technology consultants offers your customers in Grand Rapids Michigan immediate access to a large support group with extensive background offering phone help and online diagnostics for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center perception as a crucial enabler of business efficiency, and Progent's goal is to solve rather than merely document technical problems.
Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting staff offers online and in-depth engineering support and training in special business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for Microsoft business applications such as CRM, MS Office Project, Office Word, and MS Office Excel. To learn additional information on Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac experts can support the imaginative components of Macintosh environments by providing remote help services and education in imaging, sound, and motion video. Progent's support professionals can provide assistance in a variety of Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special projects like scanning or digitizing audio or video or setting up an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Grand Rapids Michigan remote computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so your computer maintenance is proactive and automated. By anticipating potential trouble spots before they expand into crashes, automated monitoring can head off inconvenient and expensive information system breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or systems that incorporate a combination of platforms.
To contact Progent about urgent remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State