For small and midsize businesses in Grand Rapids or anywhere in the state of Michigan, Progent offers technical support for information systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered online support to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging infrastructure problems, as well as the services of CISA and CISM-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's remote technical support engineers represent excellent value due to the fact that they are equipped with the real-world background and the advanced technology to resolve most information system issues quickly. This lowers immediate expenses since solutions accumulate fewer billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company saves additionally with indirect costs by reducing or avoiding system outages and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you owe only for the services that you actually get. In contrast to typical remote support organizations, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and simple policy for billing do away with situations where fast fixes somehow turn into substantial bills. Progent's penchant for disposing of problems quickly results in your business saving money.
Progent's Online Support Technologies
Through years of experience, Progent has fine tuned a set of optimized technologies and field-tested processes which permit the maximum degree of effectiveness for online technical support and troubleshooting for small and midsize business information networks. Progent offers secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to communicate with your environment remotely without breaching network security.
Progent's proprietary customer support database application includes extensive documentation for the support that Progent's clients have received. Progent's team service personnel have access to the history of support delivered to each client by any Progent engineer. This history of issues and responses is structured as a quickly searchable support database that enables Progent's remote technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft permit access to additional extensive support databases and allow priority response from vendors' internal engineering staff so Progent's online consulting experts can find the best resolutions in the least time.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Grand Rapids or anywhere in Michigan or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, go to Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's phone-based technical service engineers possess credentials in a comprehensive array of technologies. This wide range of capability permits Progent's engineers to manage almost any problem that may take place in a small company network. Credentials awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Associate.
To provide assistance to clients with mixed-OS environments, Progent also offers the skills of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based technical support services provided by Progent to companies in Grand Rapids and throughout the state of Michigan include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a broad array of computer technology such as network infrastructure, messaging systems, network and process security, UNIX/Linux and Windows integration, VMware technologies for server hardware economization and simplified management, and migration from legacy applications to current Microsoft Windows or Linux solutions. Progent's group-based approach to resolving network issues enables fast escalation, when required, to consultants with appropriate experience to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency online help for diagnosing anomalies within UNIX/Linux networks powered by leading variants of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure consultants, and validates an individual's networking skills at the master level. Cisco qualified CCIEs can deal with even the most stubborn issues surrounding network infrastructure planning, deployment, maintenance, security, and repair. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS network administration utilities and developing workarounds or locating program patches. Cisco CCIEs are an excellent value because their broad experience allows them to find solutions for the most difficult problems rapidly. In common cases, less experienced consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so your company can receive immediate support for complex network issues that are impacting business productivity but are beyond the comfort zone of your ordinary computer support personnel. Progent's Cisco-qualified CCIE engineers can tie into your network via advanced remote troubleshooting technology to perform efficient, secure, and economical analysis and repair.
Progent's CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Certified Microsoft Windows Support
Progent's Microsoft-certified remote service professionals offer computer system repair and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can assist your company with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 application development,
Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of online PC desktop consulting and support services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Experts
Progent's certified CISSP, ISSAP, and CISM security consultants offer a range of system protection services that can improve the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or help your company to recuperate rapidly after a damaging penetration. Security services offered by Progent include: in depth security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious assaults; setting up firewalls; designing safe techniques for off-site and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help organizations of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine local resources along with public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the services of world-class online consulting professionals for contract IT projects that small businesses frequently need. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these special areas of information technology allows clients to execute critical initiatives within budget and on time. Progent's special remote consulting services include:
How Your Grand Rapids Company Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Call Center support programs for small and midsize companies with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are ideal for smaller companies who lack the budget to create an in-house Call Center but who want quick access to an effective Help Desk with proficient phone assistance as well as the available expertise to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a transparent extension of your established Call Center team. Progent's Virtual Help Desk can serve as an escalation option for the most difficult technical challenges, or be available in overflow instances when your other service providers are swamped.
Progent's Call Center consulting support can guide you in creating an effective new Help Desk or improving your existing one, selecting or customizing Help Desk software products to meet the unique requirements of your company, or providing temporary phone support staff to supplement your internal Help Desk Call Center resources during high-demand events such as software migrations, major updates, or rolling out new business software.
Progent's Call Center team of experienced information technology consultants offers your customers in Grand Rapids or anywhere in the state of Michigan quick access to a dependable technical support resource with substantial background delivering phone support and remote repair service for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center recognition as a crucial driver of company efficiency, and Progent's goal is to solve instead of just track network problems.
Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Team provides phone-based advanced engineering expertise and training in specific business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Office Word, and Excel. To find out more concerning Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac professionals can support the imaginative facets of Apple Mac systems by offering phone-based help support and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a variety of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common jobs such as scanning or digitizing audio/video or establishing an audio/video production lab.
Online Network Monitoring Support
Progent offers businesses in Grand Rapids, or anywhere in the state of Michigan, remote network and server monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so that your IT support is proactive rather than reactive. By detecting looming issues before they expand into downtime, remote monitoring can ward off disruptive and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that support multiple OS platforms.
To contact Progent about emergency online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.