For small and midsize businesses in Grand Rapids or anywhere in the state of Michigan, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure problems, as well as the assistance of CISA and CISM-certified security consultants to help with high-level security architecture and business continuity preparedness.
Progent's online support engineers represent excellent value because they are equipped with the practical experience and the advanced technology to resolve most network problems quickly. This lowers immediate costs since service calls require a smaller number of billable minutes. Remote support also avoids the cost of sending an engineer to your site. Your company saves even more in incidental costs by minimizing or avoiding system outages and associated costs due to business disruption, upset customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for online help is designed to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you receive. Unlike typical remote support companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing save you from scenarios where speedy. minor repairs manage to turn into big invoices. Progent's penchant for dealing with problems efficiently results in your company saving money.
Progent's Remote Service Technologies
Through years of experience, Progent has refined a set of optimized tools and proven processes that promote the maximum level of efficiency for online help and repair for small business IT networks. Progent offers protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity enables the staff of Progent's Technical Response Center to connect to your network remotely without compromising network security.
Progent's sophisticated technical support reporting application stores extensive histories describing all service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of all help delivered to every client by every engineer. This history of trouble tickets and solutions is stored as a readily accessible internal knowledge base that permits Progent's remote support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft permit access to other massive technical support knowledge bases and allow priority access to vendors' in-house product engineers so Progent's remote consulting specialists can find the best resolutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Grand Rapids or anywhere in Michigan or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.
Online Support Services Available from Progent
Progent's remote network support experts offer advanced credentials in a comprehensive set of disciplines. This breadth of technical skills allows Progent's engineers to manage virtually any emergency likely to occur in a small or midsize company information system. Credentials held by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to customers with mixed-operating system networks, Progent also offers access to engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote support provided by Progent to customers in Grand Rapids and throughout the state of Michigan include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad range of information technology including system architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and transitioning from older systems to current Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving network problems promotes fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent online assistance for troubleshooting anomalies within UNIX/Linux systems powered by popular variants of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure engineers, and validates a consultant's networking knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most intractable issues surrounding network infrastructure design, integration, administration, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs offer excellent value since their broad experience permits them to solve even the most complex problems quickly. In many instances, less seasoned consultants can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting providers make Cisco CCIEs accessible to help small and mid-size businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so your company can receive urgent support for complex network issues that are crippling business efficiency but are beyond the comfort zone of your regular IT service personnel. Progent's Cisco CCIE engineers can tie into your computer system using the latest on-line troubleshooting technology to provide quick, secure, and affordable analysis and repair.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling family of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Certified MS Windows Support
Progent's Microsoft-qualified remote service professionals can provide computer problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2013 design,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide array of online desktop support and troubleshooting services including Windows 7 migration support, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Qualified System Security Engineers
Progent's certified CISSP and ISSAP network security engineers offer a variety of system protection solutions that can improve the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or assist your business to recuperate rapidly after a damaging breach. Security solutions available from Progent cover thorough network security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious assaults; configuring firewalls; establishing safe techniques for remote and mobile access; protecting your messaging infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting to help businesses of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that combine on-premises resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the skills of world-class remote consulting professionals for contract projects that small businesses often need. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology enables clients to complete major initiatives economically and on time. Progent's special online consulting solutions include:
How Your Grand Rapids Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk Call Center programs for small companies with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are intended for small businesses who lack the budget to create an internal Help Desk but who want fast communication with a dependable Call Center with professional phone assistance plus the technical depth to escalate complex trouble tickets to advanced consultants.
Progentís Virtual Call Center is intended for larger companies and serves as a transparent addition to your current Call Center staff. Progent's Virtual Call Center can operate as an escalation alternative to resolve the toughest technical challenges, or be available in hectic instances when your regular service providers are swamped.
Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or improving your existing one, evaluating or enhancing Help Desk software products to handle the unique requirements of your company, or adding temporary phone support staff to supplement your existing Help Desk resources to deal with demanding situations such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of seasoned network professionals gives your computer users in Grand Rapids or anywhere in the state of Michigan fast communication with a reliable technical support group with extensive background offering phone consulting and remote troubleshooting for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center recognition as a solid enabler of business productivity, and Progent's intent is to solve instead of just report IT problems.
Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff offers phone-based advanced engineering support and training in key application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Word, and Microsoft Office Excel. For more information about Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac consultants can nurture the imaginative components of Apple Mac computing by delivering phone-based help support and education in imaging, sound, and video. Progent's consultants can provide help in a large selection of Macintosh programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common jobs like capturing or digitizing audio/video or setting up an audio/video production studio.
Remote Network Monitoring Services
Progent offers companies in Grand Rapids, or anywhere in the state of Michigan, online computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so that your computer maintenance is proactive and automated. By anticipating emerging issues before they result in network outages, system monitoring can head off inconvenient and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks based on a variety of platforms.
To contact Progent about emergency remote expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.