For small companies in Grand Rapids or anywhere in Michigan, Progent provides technical support for networks powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's online technical support services offer exceptional value due to the fact that they are equipped with the real-world experience and the advanced tools to resolve the majority of network problems quickly. This lowers immediate expenses since solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your company saves even more in incidental costs by reducing or eliminating network outages and related losses stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted management.
Progent's pricing model for remote support is designed to maximize the impact of your network support investment. Progent charges by the minute for phone consulting, so you are charged exclusively for the services that you receive. In contrast to typical remote support firms, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate scenarios where fast repairs manage to end up as substantial invoices. Progent's penchant for disposing of technical issues quickly translates into your company saving money.
Progent's Remote Technical Support Tools
Over the years, Progent has refined an array of customized tools and field-tested methodologies which allow the maximum degree of efficiency for online technical support and repair for small business IT systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to access your company's computer system remotely without violating corporate security.
Progent's proprietary service database system includes comprehensive histories describing all service that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of assistance provided to every Progent customer by every consultant. This archive of trouble tickets and solutions is organized as a quickly retrievable internal knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority access to vendors' internal engineering staff with the result that Progent's remote service specialists can determine optimal resolutions quickly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's remote support in Grand Rapids or anywhere in Michigan or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT help, go to Immediate Urgent Support.
Phone-based Technical Services Offered Progent
Progent's remote consulting professionals have certified skills in a comprehensive set of products and technologies. This breadth of IT skills permits Progent's engineers to tackle almost any emergency that may occur in a small business information system. Certifications held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Associate.
To provide assistance to businesses with mixed-OS environments, Progent also provides the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services available from Progent to small businesses in Grand Rapids and anywhere in the state of Michigan include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide array of information technology including system infrastructure, email solutions, network and process security, UNIX and Windows integration, VMware products for server economization and easy management, and transitioning from legacy applications to the latest MS Windows or Linux-based environments. Progent's team-oriented approach to solving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network professionals, and indicates a consultant's networking skills at the master level. Cisco qualified CCIEs know how to resolve the most intractable issues surrounding network infrastructure design, installation, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs provide exceptional value since their broad expertise permits them to solve even the most difficult problems quickly. In many instances, less experienced engineers can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in minutes.
Few consulting firms make CCIEs available to assist small and mid-size businesses. Progent offers fast phone access to a Cisco CCIE so you can receive immediate assistance for complex network infrastructure problems that are crippling business productivity but are outside the experience of your ordinary network service group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your environment by means of the latest on-line troubleshooting tools in order to perform quick, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling family of infrastructure products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, as well as VPN technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote support experts can deliver computer troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can help your company with a broad variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server design,
Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of online desktop support services such as Windows 7 migration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Qualified System Security Experts
Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services that can enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your company to clean up rapidly after a damaging penetration. Security solutions offered by Progent include: in depth security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm assaults; configuring firewalls; establishing safe architectures for off-site and mobile communication; guarding your messaging infrastructure from spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help organizations of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine on-premises resources along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent offers the services of world-class online consulting professionals for special projects that small companies frequently request. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important areas of information technology enables clients to complete critical projects within budget and on time. Progent's special online consulting solutions include:
How Your Grand Rapids Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Help Desk support programs for small organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are ideal for smaller organizations who don't have the resources to create an in-house Call Center but who want quick response from an effective Help Desk Call Center with proficient telephone support plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Call Center is intended for larger companies and acts as a transparent addition to your current Helpdesk team. Progent's Virtual Call Center can serve as an escalation option for complex computer system challenges, or be available in hectic circumstances when your regular support engineers are overwhelmed.
Progent's Help Desk consulting support can aid you in establishing an effective new Help Desk or revamping your existing one, selecting or customizing Call Center software to address the special needs of your business, or adding occasional online staff to supplement your existing Help Desk group during high-demand situations such as software migrations, major updates, or installing new applications.
Progent's Call Center staff of veteran network experts offers your clients in Grand Rapids or anywhere in the state of Michigan fast contact with an effective support resource with substantial background delivering phone consulting and online troubleshooting for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center perception as a solid enabler of company success, and Progent's target is to fix instead of simply track technical issues.
Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts Team provides remote and in-depth consulting expertise and education in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft applications including CRM, MS Project, MS Office Word, and Office Excel. To find out more information on Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac consultants can nurture the imaginative elements of Mac systems by offering remote help services and education in imaging, audio, and motion video. Progent's consultants offer assistance in a large selection of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures such as scanning or digitizing audio/video or setting up an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide companies in Grand Rapids, or anywhere in the state of Michigan, online network and server monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so your network maintenance is proactive and automated. By uncovering potential issues before they evolve into network outages, proactive monitoring can head off inconvenient and expensive network breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks powered by a variety of operating systems.
To contact Progent about urgent online help with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.