Fast and Affordable Online Support for Grand Rapids Networks
Immediate Phone Consulting for Grand Rapids NetworksFor businesses in Grand Rapids or anywhere in Michigan, Progent offers online help for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex networking issues, plus the assistance of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic issues.

Progent's remote support engineers offer excellent leverage because they have the real-world experience and are equipped with the sophisticated tools necessary to solve the majority of information system issues rapidly. This lowers direct expenses since solutions require fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more in incidental costs by reducing or avoiding network outages and associated losses due to business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced remote technical support know-how is especially valuable for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills by the minute for phone assistance, so you are billed exclusively for the support that you actually get. In contrast to typical remote support companies, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and clean model for billing prevent situations where fast repairs manage to end up as big tabs. Progent's penchant for dealing with problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of optimized tools and proven methodologies which ensure the highest degree of efficiency for online help and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's Technical Response Center to interface to your company's system without compromising system security.

Progent's proven customer support reporting system includes detailed records for the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of support rendered to every Progent client by every Progent consultant. This history of trouble tickets and repairs is organized as a quickly searchable internal database that allows Progent's online support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft open up other massive support knowledge bases and allow quick response from vendors' in-house support staff so Progent's remote service experts can arrive at the best resolutions promptly.

Online technical support services offered by Progent to customers in Grand Rapids and throughout the state of Michigan include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's top enterprises. The ProSight line of network monitoring and management services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your Progent consultant so all potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT projects. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows clients to complete major initiatives within budget and on time. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Call Center service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues.

    Progent’s Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center staff of experienced network experts provides your customers in Grand Rapids or anywhere in the state of Michigan immediate assistance from a reliable support resource with substantial experience delivering telephone-based help and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk recognition as a key enabler of business productivity, and Progent's goal is to resolve instead of simply annotate network issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team provides online advanced engineering expertise and education in key application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, custom development, and education services, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Grand Rapids, or anywhere in the state of Michigan, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your environment so your IT support is proactive rather than reactive. By anticipating possible trouble spots before they expand into full-scale emergencies, proactive monitoring can ward off inconvenient and costly information system crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems powered by a variety of operating systems.
How Your Grand Rapids Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Grand Rapids or anywhere in the state of Michigan, Progent's phone-based network support engineers can deliver professional and cost-effective IT help the instant your business has to have it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access tools to repair computer problems rapidly while eliminating the cost and lost time that comes with in-person support visits.

Even if your Grand Rapids company relies on a local independent support technician or maintains a full time IT staff that know how to handle the majority of network issues, Progent’s Microsoft certified engineers can still offer a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to solve sudden system emergencies or especially tough integration problems.

Features of Progent's Online Network Services for Grand Rapids
Progent's phone support, Internet-based repair, system security expertise, and network management services give businesses in Grand Rapids or throughout the state of Michigan unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's experts can deliver your organization world class IT support while permitting you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT knowledge, refined remote support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, in the trenches of network service, performing a wide range of IT tasks for an extensive mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested methods for applying technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person help per minute. Consequently, you owe just for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for support services delivered during regular business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Businesses who work with trusted freelance consultants or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, system monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Start Getting Remote Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.