Fast and Affordable Remote Support for Grand Rapids Computer Systems
Immediate Remote Technical Support for Grand Rapids NetworksFor companies in Grand Rapids or anywhere in Michigan, Progent offers online support for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, plus the assistance of CISSP-qualified security experts to handle high-level security architecture and diagnostic issues.

Progent's online support engineers provide exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated tools needed to resolve the majority of network issues rapidly. This lowers immediate costs since solutions require minimal chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally with incidental expenses by minimizing or eliminating network downtime and associated losses due to business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is especially valuable for organizations that depend on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote service firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate scenarios where quick fixes somehow turn into big invoices. Progent's skill at solving problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized tools and field-proven methodologies that allow the highest degree of effectiveness for online consulting and repair for computer systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's Technical Response Center to communicate with your company's environment remotely without violating network security.

Progent's advanced customer support database application keeps thorough histories for the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of services delivered to each Progent customer by every engineer. This database of anomalies and resolutions is organized as a quickly exploitable internal database that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and close relationships with major industry leaders including Cisco and Microsoft make available additional massive technical databases and permit quick access to vendors' in-house support staff so Progent's online consulting specialists are able to determine the most efficient solutions in the least time.

Remote support provided by Progent to companies in Grand Rapids and throughout the state of Michigan include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the complete threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these special areas of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are well suited for organizations who lack the money or time to create an in-house Help Desk but who want quick communication with a reliable Call Center with professional phone support as well as the ability to escalate the most challenging problems to advanced consultants.

    Progent’s Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless supplement to your existing Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to resolve the toughest computer system issues, or be available in those instances when your other support engineers are too busy.

    Progent's Help Desk staff of veteran network consultants gives your computer users in Grand Rapids or anywhere in the state of Michigan instant communication with a reliable support resource with extensive experience providing telephone-based consulting and remote repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a major driver of business success, and Progent's aim is to fix instead of just track technical problems.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Group provides remote professional consulting support and education in key business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and training for Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, custom development, and education offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Grand Rapids, or anywhere in the state of Michigan, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can customize Operations Manager for your environment so your IT support is proactive and automated. By spotting looming problems before they cause network outages, proactive monitoring can ward off inconvenient and expensive information system crises. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks powered by multiple OS platforms.
How Your Grand Rapids Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Grand Rapids or anywhere in the state of Michigan, Progent's phone-based network support engineers are ready to provide expert and cost-effective IT support the instant your business has to have it. More than 15 years of offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to fix network problems quickly while eliminating the cost and lost time associated with in-person support visits.

Even if your Grand Rapids business relies on a regular independent support technician or employs a full time IT staff that know how to handle common network issues, Progent’s Microsoft and Cisco certified consultants can still offer an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the time or the expertise to deal with unexpected system emergencies or particularly complicated integration projects.

Benefits of Progent's Network Help for Companies in Grand Rapids
Progent's online network troubleshooting services enable your Grand Rapids company to experience the benefits of timely, enterprise-grade network support without the expense of maintaining a full-time IT staff. Your network will acquire greater strategic value by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your local IT resources
    With most businesses in Grand Rapids or anywhere in Michigan, nearby computer service resources, whether represented by independent consultants or an internal IT staff, can deal with the majority of technical issues. On the other hand, major troubles can occur when your regular support personnel are overstretched or absent, and some problems may involve technology that is unfamiliar to your usual service personnel. In these situations, Progent's online support professionals provide an easy, fast, and economical way to augment your regular resources and to transfer valuable knowledge to increase your ability to deal with future issues in-house.

  • Less Dependence on Individual Service Providers
    For IT support, smaller offices often depend on individual freelance consultants. While freelance consultants have less overhead than larger service firms and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the absence of backup personnel may force your business to wait for help during an emergency. As your business grows, system downtime and trouble with critical software become more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of reserve service experts to make sure your network is always up and running.

  • Build a Solid Foundation for Seamless Expansion
    Companies typically start with an IT architecture created on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs can get piled on top of a shaky foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. Such poorly built systems need careful assessment, smart strategic planning, and wide IT knowledge to evolve to a system infrastructure that can provide the solid foundation to meet current business demands and ease future expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller organizations need advice and technical training to negotiate an ever more complicated array of product options available for accelerating business growth and improving productivity. They do not need a computer consultant who is attempting to earn a commission on a certain vendor's technology. IT support and product sales can lead to a situation where the recommended solution is built around a predetermined technology rather than the true needs of a business. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to align technical expertise with the real needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical background, fine tuned support tools, and understanding of enterprise networking enable businesses to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

How Does Our Company Start Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.