Immediate Online Support for Grand Rapids Networks
Urgent Remote Technical Support for Grand Rapids SystemsFor organizations in Grand Rapids or anywhere in Michigan, Progent provides remote technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve complex networking issues, as well as the assistance of CISA and CISSP-certified security experts to handle high-level security design and troubleshooting issues.

Progent's remote support engineers provide excellent value due to the fact that they possess the real-world background and have access to the advanced tools needed to resolve the majority of information system issues quickly. Efficient support lowers direct costs because solutions require minimal chargeable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company saves additionally with indirect costs by reducing or eliminating network downtime and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.

Progent's billing model for online support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. In contrast to many online support firms, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing save you from situations where fast solutions manage to turn into big invoices. Progent's skill at disposing of problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized tools and field-tested processes that promote the highest degree of efficiency for online consulting and troubleshooting for information networks of any size. Progent offers secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the staff of Progent's online support team to connect to your company's environment without compromising corporate security.

Progent's advanced service database system keeps thorough histories for the support that Progent's clients have been provided. Progent's authorized service personnel have access to the history of assistance delivered to each customer by any consultant. This history of problems and resolutions is organized as a readily exploitable proprietary knowledge base that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and close relationships with major technology companies such as Cisco and Microsoft open up other vast support knowledge bases and permit quick access to vendors' internal engineering staff with the result that Progent's online consulting experts can determine the most efficient resolutions promptly.

Remote technical support services provided by Progent to companies in Grand Rapids and throughout the state of Michigan include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the industry's top corporations. Progent's ProSight line of network management outsourcing services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that all looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables clients to execute critical initiatives economically and on time. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk consulting services can assist you in building an effective new Call Center or revamping your current organization, selecting or modifying Help Desk application software to handle the unique demands of your business, or adding temporary phone support staff to supplement your in-house Help Desk Call Center group during demanding events like software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk staff of experienced information technology consultants offers your customers in Grand Rapids or anywhere in the state of Michigan fast contact with a dependable network service group with extensive background offering telephone-based support and remote troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a major enabler of company efficiency, and Progent's policy is to fix instead of merely document network problems.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting Group provides phone-based advanced engineering support and training in key application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for popular Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Grand Rapids, or anywhere in the state of Michigan, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your environment so that your computer support is proactive rather than reactive. By uncovering looming issues before they grow into downtime, remote monitoring can minimize stressful and expensive network failures. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks based on multiple operating systems.
How Your Grand Rapids Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Grand Rapids or throughout the state of Michigan, Progent's phone-based network support specialists can deliver effective and affordable IT help whenever your organization requires it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to solve network problems quickly while avoiding the expense and lost time associated with in-person support visits.

Even if your Grand Rapids office works with a local independent support technician or employs an in-house organization that can deal with typical network problems, Progent’s Microsoft certified engineers are available to provide a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to solve sudden system emergencies or particularly complicated integration projects.

Benefits of Progent's IT Support for Offices in Grand Rapids
Progent's remote technical help services allow your Grand Rapids organization to realize the advantages of immediate, world-class IT support without the expense of maintaining a full-time IT staff. Your information system will acquire greater strategic value by becoming increasingly reliable, productive, and protected. Advantages to your company include:

  • Convenient remote extension of your local support resources
    For most businesses in Grand Rapids or anywhere in Michigan, nearby network support resources, whether made up of freelance consultants or an internal IT staff, can deal with typical technical issues. On the other hand, serious problems can strike when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual service technicians. In these cases, Progent's on-call support experts offer a convenient, quick, and affordable solution to augment your regular help and to pass on useful information to increase your ability to resolve future problems locally.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller companies often depend on independent freelance consultants. Although independent service people have smaller overhead than big consulting organizations and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the lack of backup help may require your business to wait for assistance during an emergency. As your company grows, network downtime and problems with vital software are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of backup service experts to insure your IT system stays available.

  • Create a Solid Foundation for Smooth Growth
    Organizations typically start with an information system implemented on a modest budget. Lacking a scalable infrastructure, band-aid repairs can get piled onto an unstable foundation. As a network grows, stability and expandability issues can hinder the success of the business. These poorly built systems require proper analysis, intelligent strategic planning, and wide IT knowledge to evolve to a system infrastructure that can deliver the stable foundation to meet current business requirements and simplify future expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller businesses require guidance and technical education to negotiate an ever more complicated array of product alternatives available for promoting business success and improving efficiency. These companies hardly need a network engineer who is attempting to sell a specific vendor's products. IT support and product selling can lead to a situation where the recommended solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts by offering only services rather than products. This allows Progent to align technical consulting with the real interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT background, fine tuned support tools, and understanding of enterprise networking enable offices to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, at the forefront of IT support, executing a broad range of IT projects for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This guarantees that you get not just expert IT capability, but also a support engineer with proven methods for using computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help per minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services delivered during normal business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be forced to permit less critical problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by every staff member to every customer. The practice of detailing and archiving service activity results in more effective support and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few support firms to offer 24x7 system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can save your IT network from painful and expensive service losses.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.