Immediate Online Troubleshooting for Grand Rapids Michigan IT Networks
For businesses in Grand Rapids Michigan, Progent provides online technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging networking problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.
Progent's remote support experts provide exceptional value because they have the real-world background and are equipped with the advanced technology needed to solve most information system issues rapidly. This reduces direct costs because service calls require minimal chargeable minutes. Remote support also avoids the expense of sending a consultant to your office. Your organization saves even more with incidental costs by minimizing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online technical support know-how is particularly important in environments that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.
Progent's pricing model for online support is structured to leverage your network support dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to typical online service organizations, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where quick fixes somehow turn into big tabs. Progent's skill at disposing of technical issues quickly means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested processes that ensure the highest level of effectiveness for remote consulting and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to link to your company's computer system without breaching corporate security.
Progent's sophisticated customer support reporting application stores detailed records for all support that Progent's customers have received. Progent's team consultants have access to the specifics of assistance provided to every customer by any Progent engineer. This database of anomalies and repairs is organized as a conveniently retrievable support database that allows Progent's online support professionals to share their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of certifications and close relationships with important technology companies including Cisco and Microsoft open up other extensive support knowledge bases and permit quick response from manufacturers' internal product engineers so Progent's remote consulting specialists are able to arrive at the best resolutions promptly.
Online support services available from Progent to companies in Grand Rapids Michigan include:
Certified Windows Expertise
Progent's Microsoft-expert online support experts offer computer system repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help your company with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting, Skype for Business Server migration consulting, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop consulting and support services to help your business to install, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration support services plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for networking consultants, and validates a consultant's networking knowledge at the master level. Cisco CCIEs can deal with even the most complex challenges occurring in network planning, integration, maintenance, security, and troubleshooting. CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs are an exceptional cost-effectiveness since their deep experience allows them to solve problems rapidly. In common cases, less qualified consultants can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment by means of the latest remote support technology in order to provide efficient, secure, and economical analysis and remediation.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular family of connectivity products. Cisco networking expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Aironet Wireless APs planning and integration expertise, Cisco wireless controllers support Services, Cisco VPN and Security Integration help, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services to bolster the safety of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help you to clean up quickly after a damaging breach. Security support services offered by Progent include: thorough network security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from malicious attacks; integrating firewalls; building safe mechanisms for remote and mobile access; defending your email infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online support services to help businesses of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that combine on-premises resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent workflow for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can produce reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to address a wide range of information technologies including system infrastructure, email systems, system and process security, plus UNIX and Windows integration. For server economization and simplified administration in networks that incorporate Linux with Windows, Progent offers VMware consulting and Citrix support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's team-based approach to resolving technical issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and cuts support expense.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by some of the industry's top enterprises. Progent's ProSight suite of outsourced network management services addresses all critical aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized control and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so all potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup/recovery system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Billing rates for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows customers to execute critical projects within budget and on time. Progent's project-based online engineering services include:
How Your Grand Rapids Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Call Center service offerings for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most issues.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk staff of veteran network consultants provides your computer users in Grand Rapids Michigan immediate assistance from a large support resource with years of experience delivering phone support and online diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center perception as a crucial driver of business performance, and Progent's aim is to fix and not just report IT problems.
- Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts staff can supply phone-based and in-depth consulting support and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Grand Rapids Michigan remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so that your IT maintenance is proactive rather than reactive. By spotting looming trouble spots before they evolve into full-scale emergencies, remote monitoring can minimize inconvenient and costly information system failures. Progent can also assist with network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments that incorporate multiple OS platforms.
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Grand Rapids Michigan, Progent's online computer support specialists are ready to deliver effective and economical system help whenever your business has to have it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to repair IT problems quickly while eliminating the expense and lost time associated with on-site support visits.
Even if your Grand Rapids organization relies on a regular freelance consultant or maintains a full time organization that can handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the availability or the experience to solve unexpected network emergencies or particularly tough integration problems.
Features of Progent's Remote Computer Support for Grand Rapids Michigan
Progent's phone help, remote repair, system security consulting, and system management services give companies in Grand Rapids Michigan unparalleled leverage for your support investment. Whether you require one-time phone support and Internet-based troubleshooting or full-time Help Desk services and system management, Progent's experts can provide your office world class IT support while permitting you to eliminate the expense and administration overhead of carrying a full-service internal IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to companies in Grand Rapids Michigan and is also ideal for networks in more remote regions that lack consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a broad range of Microsoft support tools, service information, and continuing education.
- Per Minute Billing to Reduce Costs
Progent provides online help on a minute-by-minute basis, so you are billed only for the services you use. Progent asks for no minimum fee for online help and asks for no periodic retainer for services provided during normal working hours. This protects you from facing big invoices for quick fixes.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco offers access to authorized professionals with experience in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support offerings include technology integration, MS Exchange Server consulting, network security planning, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting support in specific business applications. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Programming
MS Project and Project Online Training
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Application Development
MySQL Management and Application Programming
Apple Mac Integration
Amazon MWS Programming and Debugging
By providing a convenient centralized resource for network generalists and application experts, Progent can tailor timely, cost-effective, and comprehensive IT solutions that align with the special needs of your company.
- State of the Art Online Connectivity Tools
Secure remote access allows Progent's service professionals to see precisely what your customers see. This makes it easier to produce quick fixes to issues that could otherwise require a costly onsite service call. Sophisticated online connectivity tools and experienced technicians together allow Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote network tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24-hour Service for Maximum System Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-conscious companies whose clients require instant access to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT knowledge, refined support software, and familiarity with enterprise networking enable offices to avoid the limitations of excessive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry background, at the front lines of IT service, executing a wide range of IT tasks for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not just world-class technical skills, but also a consultant with proven approaches for applying technical knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site visits per minute. As a result, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no retainer for services provided during normal business hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you will not be tempted to allow minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent can focus on delivering high-value services where Progent faces few competitors. Companies who work with familiar independent consultants or who employ in-house IT staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your information network from painful and costly service losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.