Fast Online Troubleshooting for Grand Rapids Michigan Networks
For businesses in Grand Rapids Michigan, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, plus the assistance of CISSP-accredited security experts to help with high-level security design and troubleshooting issues.
Progent's online support engineers provide excellent value due to the fact that they have the practical background and have access to the sophisticated tools needed to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses because solutions use up fewer chargeable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company benefits additionally with incidental expenses by reducing or avoiding network outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support expertise is especially important for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you pay exclusively for the services that you receive. Unlike typical online service organizations, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where fast fixes manage to turn into big invoices. Progent's skill at dealing with technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized technologies and field-proven processes which promote the highest degree of efficiency for online technical support and troubleshooting for computer networks of all sizes. Progent's Technical Response Center can access your environment remotely without breaching system security.
Progent's sophisticated customer support database application keeps thorough documentation of all support that Progent's customers have received. Progent's staff engineers have the benefit of the details of support delivered to each client by any consultant. This archive of anomalies and repairs is organized as an easily searchable support knowledge base that enables Progent's online technical experts to share their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft make available other massive technical support databases and permit quick response from vendors' in-house engineering staff so Progent's remote consulting specialists are able to find the best solutions promptly.
Online support provided by Progent to customers in Grand Rapids Michigan include:
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Certified Windows Expertise
Progent's Microsoft-certified online support engineers can provide computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a wide range of platform support services such as Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams integration, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop support services to assist your company to deploy, configure, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's PC desktop support services cover areas such as offering Windows 11 system design and upgrade assistance and Windows 10 integration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking engineers, and indicates an individual's technical knowledge at the master level. CCIEs can deal with even the most stubborn issues surrounding network planning, integration, administration, compliance, and problem solving. Cisco CCIEs operate closely with Cisco's internal product support engineers in isolating problems with IOS network management utilities and coming up with workarounds or identifying software updates. CCIEs represent an excellent cost-effectiveness because their broad expertise permits them to fix problems rapidly. In typical cases, less experienced service providers can wrestle for many hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system using sophisticated on-line support tools in order to perform efficient, secure, and affordable diagnosis and remediation.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State
Progent's CCIEs offer assistance with the complete line of Cisco's top-selling family of networking appliances. Cisco infrastructure expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless Access Points consulting services, Cisco WiFi controllers support Services, Cisco VPN and Network Security Integration help, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide you to take the time-critical first phase in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware expert can assist you to locate and isolate infected devices and guard clean resources from being compromised. If your Grand Rapids network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery experts can help your Grand Rapids organization to restore a system damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor. Progent's group of IT security experts have the wide selection of skills required to reconstruct all critical components of a compromised system quickly and with little loss of data. To learn more, see Progent's ransomware removal and operational continuity services.
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CISM and CISSP Premier System Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions to enhance the defenses of your Windows, macOS and OS X, Linux environment against internal or external threats or assist you to recuperate quickly after a serious breach. Security consulting services available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recuperation from malicious assaults; installing firewalls; designing secure techniques for remote and mobile connectivity; defending your email system from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
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Cloud Integration

Progent offers advanced online support to help organizations of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that combine on-premises resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Microsoft 365 integration solutions with local Exchange environments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering services rapidly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation independent of the hardware used by the underlying IP network.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to cover a broad array of information technologies such as system infrastructure, email solutions, network and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and easy management in environments that include Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with transitioning from older systems to Windows or Linux-based solutions. Progent's group-oriented methodology for solving network problems promotes fast escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent remote help analyzing problems affecting UNIX/Linux systems powered by popular versions of UNIX including:
Apple Mac OS X
Solaris
IBM AIX Operating System
HP-UX
Berkeley UNIX (BSD)
SGI/Irix
Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent provides a family of affordable, subscription-based services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your Progent consultant so that any looming issues can be addressed before they have a chance to disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of in-depth reporting plug-ins designed to integrate with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and allow non-disruptive backup and fast recovery of critical files/folders, applications, images, and VMs. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or application glitches. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and give your password you are requested to confirm who you are on a device that only you have and that is accessed using a different network channel. A wide selection of out-of-band devices can be used for this second means of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple verification devices. To learn more about ProSight Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services.
- ProSight Co-Managed Call Desk: Outsourced and Shared Call Center Services
Progent's Shared Help Desk Service offers a smooth supplement to your corporate network support staff. Client access to the Help Desk, provision of support, escalation, ticket creation and updates, efficiency measurement, and management of the support database are cohesive regardless of whether issues are taken care of by your corporate support staff, by Progent's team, or a mix of the two. You have unrestricted flexibility to expand or shrink your part of IT support activity as circumstances demand. Progent takes care of initial deployment and onboarding of the professional services automation (PSA) software plus documentation, validation and education.
For details about ProSight Co-Managed Help Desk, see ProSight Shared Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management offer organizations of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information system. Besides maximizing the security and reliability of your IT network, Progent's software/firmware update management services allow your IT staff to concentrate on more strategic projects and tasks that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology projects. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's special online consulting solutions include:
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Call Center Support
Progent's Help Desk service options for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the top PSA platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center staff of experienced information technology consultants gives your workers in Grand Rapids Michigan instant assistance from an efficient support group with extensive background delivering telephone-based help and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk the reputation as a crucial contributor to business performance, and Progent's target is to fix rather than merely document IT issues.
- Business Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Team offers phone-based professional consulting expertise and training in specific business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information on Progent's expertise, custom development, and education services, see Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center2, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Grand Rapids Michigan remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to accommodate your business so that your computer maintenance is proactive rather than reactive. By exposing possible problems before they expand into network outages, remote monitoring can head off disruptive and costly information system crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments powered by a mix of OS platforms.
How Your Grand Rapids Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Grand Rapids Michigan, Progent's online computer support specialists can deliver professional and affordable system support the instant your organization has to have it. More than 20 years of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to repair network problems rapidly while avoiding the expense and lost productivity that comes with on-site service visits.
Even if your Grand Rapids office relies on a local independent support technician or employs a full time organization that can handle typical network issues, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to solve unexpected system crises or particularly complex integration projects.
Benefits of Progent's IT Support for Organizations in Grand Rapids Michigan
Progent's remote network troubleshooting services allow your Grand Rapids company to experience the benefits of immediate, expert network support without the expense of maintaining a full-time IT organization. Your network will derive greater business value by becoming increasingly available, efficient, and protected. Benefits to your company include:
- Convenient virtual expansion of your local support resources
For most businesses in Grand Rapids Michigan, local network service resources, whether represented by outside consultants or a full-time IT staff, can handle typical technical issues. However, major troubles sometimes strike when local resources are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your local support people. In these cases, Progent's online support experts offer a convenient, quick, and affordable solution to supplement your local resources and to transfer useful knowledge to improve your ability to handle future issues locally.
- Reduced Reliance on Individual Consultants
For IT maintenance, smaller offices commonly rely on independent freelance service providers. While freelance consultants carry less internal costs than big support organizations and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the absence of fallback help may force your company to wait for assistance during an emergency. As your network expands, system downtime and problems with vital software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve service expertise to make sure your IT system is always up and running.
- Create a Solid Foundation for Smooth Expansion
Organizations typically start with an IT architecture implemented on a shoestring budget. Lacking a strong framework, band-aid fixes can get piled onto a weak foundation. When a company grows, stability and scalability issues can impede the productivity of the organization. Such poorly designed environments need careful assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a system infrastructure that can deliver the solid foundation to handle vital business demands and simplify future growth.
- Work with Problem Solvers Rather Than Product Sellers
Smaller organizations need guidance and technical training to navigate through an ever more complicated array of product options available for accelerating business growth and enhancing efficiency. They hardly need a network engineer who is attempting to earn a commission on a certain vendor's technology. IT support and product selling can lead to a scenario where the proposed
solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to match technical consulting with the best needs of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical background, refined support software, and understanding of enterprise networking enable businesses to escape the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal resources.
Progent stands out by offering:
- In-depth Knowledge of Microsoft's Complete Family of Server Platforms
Progent can provide world-class support for Microsoft's popular server platforms with services that include Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 expertise, Windows Server 2003 maintenance, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help by the minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for services provided during normal business hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick fixes so you will not be tempted to allow minor problems to fester.
- Complete Records of Delivered Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports sent by every staff member to each client. The discipline of detailing and archiving service records allows more efficient service and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who won't let go of the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.