Fast Remote Technical Support for Grand Rapids Computer Systems
Fast Phone Support for Grand Rapids SystemsFor organizations located in Grand Rapids or anywhere in the state of Michigan, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the assistance of CISA and CISSP-certified cybersecurity consultants to handle high-level security design and diagnostic jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools needed to resolve the majority of network problems quickly. This lowers immediate expenses because service calls use up fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your location. Your organization saves even more with indirect expenses by reducing or avoiding system outages and related losses stemming from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote technical support expertise is especially helpful for businesses that rely on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills per minute for phone assistance, so you pay just for the services that you receive. Unlike many remote service firms, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where quick repairs somehow turn into big bills. Progent's skill at dealing with technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized technologies and proven processes that permit the maximum level of efficiency for remote consulting and troubleshooting for information networks of any size. Progent provides protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's remote service group to connect to your network remotely without violating network security.

Progent's sophisticated technical support database application stores detailed histories describing all support that Progent's clients have received. Progent's authorized engineers have access to the records of all help provided to each customer by any engineer. This archive of trouble tickets and solutions is organized as a quickly accessible support database that enables Progent's remote support professionals to share their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with major industry leaders including Cisco and Microsoft open up additional vast technical support databases and permit fast response from manufacturers' internal product engineers so Progent's remote consulting specialists can determine the most efficient solutions in the least time.

Online support services offered by Progent to companies in Grand Rapids and throughout the state of Michigan include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology used by many of the world's leading corporations. The ProSight portfolio of network monitoring and management services covers all key areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your Progent consultant so that all potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology programs. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Call Center support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent’s shared Help Desk services allow your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution based on the top professional services automation platform for handling service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Call Center team of seasoned network experts gives your customers in Grand Rapids or anywhere in the state of Michigan immediate contact with an efficient support resource with years of experience delivering phone consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a key enabler of business productivity, and Progent's target is to fix rather than simply track network problems.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group provides remote professional engineering support and education in special business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, customization, and training services, see Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Grand Rapids, or anywhere in the state of Michigan, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your business so your computer maintenance is proactive rather than reactive. By anticipating looming problems before they result in downtime, remote monitoring can minimize inconvenient and expensive service crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that incorporate a combination of OS platforms.
How Your Grand Rapids Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Grand Rapids or anywhere in the state of Michigan, Progent's online network support specialists are ready to deliver professional and economical IT help the moment your company requires it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access technology to fix computer problems quickly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your Grand Rapids business deals with a local independent support technician or maintains an in-house organization that can handle the majority of network problems, Progent’s Microsoft certified engineers can still offer a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to solve unexpected network crises or particularly tough integration problems.

Advantages of Progent's Network Help for Companies in Grand Rapids
Progent's online IT consulting services enable your Grand Rapids company to experience the advantages of timely, world-class network support without the expense of managing an in-house IT staff. Your network will derive greater business worth by becoming increasingly reliable, productive, and secure. Advantages to your company include:

  • Convenient virtual expansion of your local support resources
    With most offices in Grand Rapids or anywhere in Michigan, nearby computer service resources, whether represented by independent consultants or a full-time maintenance staff, can resolve the majority of network issues. However, serious problems might occur when local resources are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your usual support people. In these instances, Progent's on-call support specialists offer a convenient, quick, and economical solution to augment your local resources and to convey valuable information to increase your capability to handle future issues locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller offices often depend on individual freelance consultants. While independent service people have smaller overhead than big consulting organizations and can often charge lower rates, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the lack of backup personnel may force your company to go without assistance during an emergency. As your company grows, network unavailability and problems with critical applications become more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a ready source of reserve service expertise to make sure your IT system is always up and running.

  • Create a Scalable Basis for Smooth Expansion
    Companies often start with an information system created on a shoestring budget. Without a scalable framework, slap-dash repairs often get thrown onto a shaky foundation. When a company grows, stability and expandability issues can impede the productivity of the organization. Such badly built environments require careful analysis, intelligent long-term planning, and broad-based IT knowledge to evolve to a network architecture able to offer the solid foundation to meet vital business requirements and ease downstream growth.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller businesses require guidance and technical training to navigate through an increasingly complex maze of product alternatives capable of promoting business growth and enhancing efficiency. Businesses do not need a network consultant who is motivated to resell a specific vendor's products. Network support and product selling can lead to a situation where the recommended solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match IT consulting with the best needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical expertise, fine tuned support tools, and understanding of enterprise networking enable companies to escape the limitations of exclusive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry background, at the forefront of network support, executing a wide range of technical tasks for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested methods for applying technical knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person help by the minute. Consequently, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for support services delivered during regular business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for fast fixes so you will not be tempted to permit simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by each consultant to each client. The discipline of detailing and organizing service activity results in more efficient service and avoids a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who won’t release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible issues before they result in downtime, network monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.