Immediate Remote Help for Grand Rapids Networks
Urgent Remote Technical Support for Grand Rapids NetworksFor organizations located in Grand Rapids or anywhere in Michigan, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the services of CISSP-qualified security experts to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the practical background and have access to the sophisticated tools needed to resolve most information system problems rapidly. This reduces direct expenses since service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your office. Your company benefits even more with incidental expenses by reducing or eliminating network outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting expertise is particularly valuable for businesses that rely on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for online support is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are billed exclusively for the support that you receive. In contrast to typical remote service firms, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and simple model for billing do away with situations where fast solutions somehow end up as large bills. Progent's skill at handling problems quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and field-proven processes that permit the highest level of effectiveness for remote technical support and repair for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to interface to your company's network without breaching corporate security.

Progent's proven customer support database application includes extensive documentation for the support that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of assistance delivered to every Progent customer by every Progent engineer. This history of anomalies and solutions is organized as a quickly exploitable internal knowledge base that enables Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and working associations with major vendors including Cisco and Microsoft make available additional extensive technical databases and permit fast access to manufacturers' in-house support staff so Progent's remote service experts can find optimal resolutions promptly.

Remote support provided by Progent to companies in Grand Rapids and throughout the state of Michigan include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight series of network management outsourcing services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the entire threat progression including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide centralized management and world-class security for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Support
    Progent's Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who want fast access to a dependable Help Desk with proficient telephone support as well as the expertise to escalate complex trouble tickets to high-level engineers.

    Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk or improving your current organization, identifying or modifying Help Desk Call Center software to address the unique needs of your corporation, or adding occasional online personnel to reinforce your existing Help Desk resources to deal with demanding scenarios such as software transitions, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology experts offers your clients in Grand Rapids or anywhere in the state of Michigan rapid access to an efficient network service resource with extensive background offering phone help and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center recognition as a solid contributor to business performance, and Progent's aim is to fix and not merely report IT issues.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Team can supply phone-based and in-depth consulting support and training in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Grand Rapids, or anywhere in the state of Michigan, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your environment so that your IT maintenance is proactive and automated. By spotting emerging trouble spots before they cause downtime, automated monitoring can minimize inconvenient and expensive network breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or systems that support a mix of OS platforms.
How Your Grand Rapids Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Grand Rapids or anywhere in the state of Michigan, Progent's online computer support specialists are ready to deliver effective and economical IT support the moment your organization needs it. More than a decade of delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity technology to solve computer problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.

Even if your Grand Rapids office works with a regular freelance support technician or employs a full time IT staff that know how to handle the majority of network issues, Progentís Microsoft certified consultants are available to provide an easy and seamless remote expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to solve unexpected network crises or particularly complicated integration problems.

Details of Progent's Online Computer Support for Grand Rapids
Progent's online support, remote repair, network security consulting, and network management services offer businesses in Grand Rapids or anywhere in the state of Michigan the greatest leverage for your IT budget. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's professionals can deliver your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT knowledge, refined support tools, and familiarity with enterprise networking enable offices to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional experience, at the front lines of IT service, executing a wide range of IT tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This means that you get not only expert IT capability, but also a consultant with field-tested methods for applying technical knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help per minute. Consequently, you owe just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for services delivered during normal working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces little competition. Companies who work with trusted freelance service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, secure, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability losses.
How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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