Fast and Affordable Online Troubleshooting for Grand Rapids IT Networks
Fast Phone Support for Grand Rapids NetworksFor businesses in Grand Rapids or anywhere in Michigan, Progent offers online help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have provided online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts provide exceptional value due to the fact that they have the practical experience and are equipped with the advanced tools needed to resolve most information system issues quickly. Efficient support reduces immediate costs because service calls use up minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally with indirect costs by minimizing or avoiding network outages and related costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online technical support expertise is particularly valuable for organizations that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you actually get. In contrast to many remote support firms, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing do away with situations where speedy. minor repairs manage to turn into major invoices. Progent's skill at dealing with technical issues efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an array of customized technologies and field-tested processes which ensure the highest degree of effectiveness for remote help and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to link to your system remotely without compromising system security.

Progent's powerful service reporting application stores thorough documentation describing the support that Progent's customers have received. Progent's staff consultants have access to the history of assistance provided to each client by every Progent consultant. This database of trouble tickets and solutions is organized as an easily searchable proprietary knowledge base that permits Progent's online technical professionals to communicate their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and close associations with major vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit fast response from manufacturers' in-house support staff with the result that Progent's online service specialists are able to come up with the best solutions quickly.

Online technical services offered by Progent to companies in Grand Rapids and anywhere in the state of Michigan include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all key facets of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is designed to assess your company's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who lack the money or time to build and maintain an in-house Help Desk Call Center but who want quick communication with an effective Help Desk Call Center with proficient telephone support as well as the technical depth to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a transparent reinforcement of your existing Helpdesk organization. Progent's Virtual Help Desk can act as a an escalation option for the toughest technical issues, or be ready in overflow circumstances when your regular service providers are too busy.

    Progent's Help Desk Call Center staff of seasoned network professionals provides your workers in Grand Rapids or anywhere in the state of Michigan immediate contact with an effective technical support resource with extensive experience providing phone consulting and online repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk the reputation as a significant enabler of company efficiency, and Progent's intent is to fix rather than merely track IT problems.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team provides phone-based professional consulting expertise and training in key application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for popular Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Grand Rapids, or anywhere in the state of Michigan, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so that your computer maintenance is proactive and automated. By uncovering emerging trouble spots before they expand into network outages, automated monitoring can head off stressful and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks that incorporate a combination of platforms.
How Your Grand Rapids Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Grand Rapids or throughout the state of Michigan, Progent's phone-based computer support specialists are ready to deliver expert and cost-effective IT help the moment your organization needs it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access tools to fix network problems quickly while avoiding the expense and lost time associated with on-premises support calls.

Even if your Grand Rapids organization deals with a regular freelance support technician or employs a full time IT staff that can handle the majority of computer problems, Progentís Microsoft certified engineers can provide a convenient and transparent remote extension of your local resources for situations when your usual service personnel either don't have the availability or the expertise to fix sudden network crises or especially challenging integration problems.

Advantages of Progent's Network Help for Organizations in Grand Rapids
Progent's online network troubleshooting services enable your Grand Rapids business to have the advantages of timely, enterprise-grade IT support without the expense of managing an in-house IT staff. Your information system will acquire greater strategic worth by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Seamless virtual expansion of your local support resources
    With most businesses in Grand Rapids or anywhere in Michigan, local network support providers, whether represented by outside consultants or an internal maintenance staff, can handle the majority of network problems. However, major troubles sometimes spring up when your regular resources are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your local service personnel. In these situations, Progent's online support experts offer an easy, fast, and economical way to augment your regular resources and to transfer valuable information to improve your ability to resolve downstream problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller offices commonly rely on independent freelance service providers. While freelance consultants carry less overhead than big support firms and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the lack of fallback help may force your business to go without assistance during an emergency. As your business grows, network downtime and trouble with critical applications are more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of reserve service experts to insure your IT system remains available.

  • Create a Scalable Foundation for Smooth Growth
    Companies often begin with an information architecture implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes often get piled onto an unstable foundation. When a network grows, stability and scalability issues can hinder the success of the organization. These badly designed environments need careful analysis, smart long-term planning, and broad-based IT expertise to upgrade to a system architecture that can deliver the stable foundation to handle current business requirements and facilitate downstream growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller offices require advice and technical training to navigate through an increasingly complex array of product alternatives available for accelerating business success and improving efficiency. Businesses hardly need a computer engineer who is motivated to earn a commission on a specific vendor's technology. Network support and product selling can result in a scenario where the recommended solution is built around a predetermined product instead of the genuine needs of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align technical expertise with the best needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical experience, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional experience, in the trenches of network support, executing a broad variety of technical tasks for a large array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not only expert technical capability, but also a consultant with field-tested methods for using technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help by the minute. As a result, you are billed just for received services. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no retainer for services provided during normal business hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent faces little competition. Companies who work with trusted freelance service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, protected, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock remote tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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