Fast Remote Help for Grand Rapids Computer Networks
For businesses in Grand Rapids or anywhere in Michigan, Progent offers online technical support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote technical support engineers offer excellent leverage due to the fact that they have the practical experience and have access to the sophisticated tools necessary to solve most network problems quickly. This reduces direct costs since solutions require minimal chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your company saves additionally in indirect expenses by reducing or avoiding network downtime and associated losses stemming from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive online technical support know-how is especially important for organizations that rely on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.
Progent's pricing model for online help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike many online service companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing prevent scenarios where quick repairs somehow turn into substantial invoices. Progent's penchant for dealing with technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of customized technologies and field-proven processes that permit the maximum level of efficiency for online technical support and troubleshooting for information systems of all sizes. Progent offers protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's remote service group to connect to your computer system remotely without violating system security.
Progent's proven service reporting system includes thorough records for the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of services delivered to each Progent client by every Progent engineer. This history of issues and repairs is stored as a quickly exploitable internal knowledge base that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with major industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's online service specialists are able to find optimal resolutions in the least time.
Remote technical support services available from Progent to companies in Grand Rapids and anywhere in the state of Michigan include:
Certified Microsoft Windows Support
Progent's Microsoft-expert remote support professionals offer computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server application development,
Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop support services to help your business to install, integrate, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network consultants, and certifies a person's network technology knowledge at the expert level. Cisco CCIEs know how to handle even the most difficult problems occurring in network planning, integration, administration, compliance, and repair. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with IOS network administration tools and developing workarounds or locating software patches. CCIEs provide exceptional cost-effectiveness because their broad expertise allows them to resolve problems quickly. In typical instances, less experienced engineers can wrestle for hours or even days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can tie into your environment via sophisticated remote troubleshooting technology to provide efficient, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading selection of networking products by providing consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's qualified CISM and CISSP cybersecurity experts offer a range of system protection services to improve the immunity of your Windows, macOS and OS X, Linux, or UNIX network against attacks or assist you to clean up quickly after a damaging breach. Security support services available from Progent cover in depth information security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious assaults; configuring firewalls; establishing safe mechanisms for off-site and mobile access; protecting your email system from spam and DHA attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that combine local IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent process for restoring services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online support services to cover a broad array of information technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with migration from older applications to Windows or Linux-powered solutions. Progent's team-based methodology for solving technical problems enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service expense.
Major Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services intended to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the industry's top corporations. The ProSight line of network management outsourcing services addresses all key facets of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so all looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Progent's charges for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows clients to execute critical projects within budget and on schedule. Progent's special remote consulting services include:
How Your Grand Rapids Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who lack the resources to support an in-house Help Desk Call Center but who need fast response from an effective Call Center with professional telephone assistance plus the ability to escalate the most challenging problems to high-level consultants.
Progent's Help Desk consulting support can assist you in creating an effective new Call Center or improving your established organization, identifying or enhancing Help Desk software to meet the unique requirements of your corporation, or providing occasional online staff to work with your in-house Call Center group to deal with demanding events like software migrations, major upgrades, or installing new applications.
Progent's Help Desk team of veteran information technology experts provides your customers in Grand Rapids or anywhere in the state of Michigan fast contact with an effective network service resource with extensive experience offering telephone-based consulting and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a major driver of business performance, and Progent's target is to fix rather than just record IT issues.
- Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts Team provides remote advanced consulting expertise and education in key business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, programming, and education services, go to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Grand Rapids, or anywhere in the state of Michigan, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to fit your environment so that your network maintenance is proactive and automated. By anticipating emerging issues before they grow into full-scale emergencies, automated monitoring can minimize disruptive and costly service breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments that incorporate a mix of platforms.
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Grand Rapids or anywhere in the state of Michigan, Progent's online computer support engineers can deliver expert and affordable IT help whenever your business needs it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix computer problems quickly while eliminating the cost and lost productivity that comes with on-premises service visits.
Even if your Grand Rapids office has a regular freelance consultant or maintains a full time IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to solve sudden network crises or particularly complex integration problems.
Benefits of Progent's Network Help for Businesses in Grand Rapids
Progent's remote support services allow your Grand Rapids organization to enjoy the benefits of on-call, enterprise-grade network support without the expense of maintaining a full-time IT staff. Your network will derive greater business worth by being increasingly reliable, efficient, and protected. Advantages to your business include:
- Convenient remote extension of your local IT resources
For most offices in Grand Rapids and throughout Michigan, nearby network support providers, whether represented by outside consultants or an in-house IT staff, can handle the majority of technical problems. However, major troubles can strike when your regular support personnel are too busy or absent, and some trouble may involve technology that is beyond the scope of your usual support personnel. In these instances, Progent's on-call service experts give you an easy, fast, and affordable solution to augment your local help and to transfer useful knowledge to increase your capability to handle future problems locally.
- Reduced Reliance on Individual Consultants
For network support, smaller companies often rely on independent freelance consultants. While freelance consultants carry less overhead than big consulting companies and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the absence of backup personnel may force your business to wait for help during an emergency. As your company expands, system downtime and trouble with critical applications are more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of reserve service experts to insure your IT system remains available.
- Create a Scalable Basis for Smooth Expansion
Companies typically begin with an information system created on a modest budget. Without a scalable infrastructure, slap-dash fixes often get piled on top of a weak foundation. As a network grows, reliability and scalability problems can impede the success of the business. Such badly designed systems need proper assessment, intelligent long-term planning, and extensive IT expertise to evolve to a network architecture able to offer the solid foundation to handle vital business requirements and ease future expansion.
- Interact with Solution Providers Rather Than Technology Resellers
Smaller companies require advice and technical training to negotiate an increasingly complex array of technology alternatives available for promoting business success and enhancing productivity. These companies hardly need a computer engineer who is trying to earn a commission on a specific vendor's technology. IT consulting and product selling can result in a situation where the recommended
solution is built around a profitable technology rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to align technical consulting with the best interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT expertise, refined remote support tools, and understanding of corporate IT allow companies to avoid the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Online Network Help from Progent?
- In-depth Expertise in Microsoft's Full Family of Servers
Progent offers world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits per minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services delivered during regular working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast fixes so you will not be forced to permit simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who provide scant documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by every consultant to each customer. The practice of documenting and organizing support records results in more efficient service and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide round-the-clock remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.