Fast Online Troubleshooting for Grand Rapids Michigan Networks
Immediate Online Consulting for Grand Rapids NetworksFor businesses in Grand Rapids Michigan, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, plus the assistance of CISSP-accredited security experts to help with high-level security design and troubleshooting issues.

Progent's online support engineers provide excellent value due to the fact that they have the practical background and have access to the sophisticated tools needed to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses because solutions use up fewer chargeable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company benefits additionally with incidental expenses by reducing or avoiding network outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support expertise is especially important for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.

Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you pay exclusively for the services that you receive. Unlike typical online service organizations, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where fast fixes manage to turn into big invoices. Progent's skill at dealing with technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized technologies and field-proven processes which promote the highest degree of efficiency for online technical support and troubleshooting for computer networks of all sizes. Progent's Technical Response Center can access your environment remotely without breaching system security.

Progent's sophisticated customer support database application keeps thorough documentation of all support that Progent's customers have received. Progent's staff engineers have the benefit of the details of support delivered to each client by any consultant. This archive of anomalies and repairs is organized as an easily searchable support knowledge base that enables Progent's online technical experts to share their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft make available other massive technical support databases and permit quick response from vendors' in-house engineering staff so Progent's remote consulting specialists are able to find the best solutions promptly.

Online support provided by Progent to customers in Grand Rapids Michigan include:

Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent provides a family of affordable, subscription-based services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your Progent consultant so that any looming issues can be addressed before they have a chance to disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth reporting plug-ins designed to integrate with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and allow non-disruptive backup and fast recovery of critical files/folders, applications, images, and VMs. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or application glitches. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and give your password you are requested to confirm who you are on a device that only you have and that is accessed using a different network channel. A wide selection of out-of-band devices can be used for this second means of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple verification devices. To learn more about ProSight Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Call Desk: Outsourced and Shared Call Center Services
    Progent's Shared Help Desk Service offers a smooth supplement to your corporate network support staff. Client access to the Help Desk, provision of support, escalation, ticket creation and updates, efficiency measurement, and management of the support database are cohesive regardless of whether issues are taken care of by your corporate support staff, by Progent's team, or a mix of the two. You have unrestricted flexibility to expand or shrink your part of IT support activity as circumstances demand. Progent takes care of initial deployment and onboarding of the professional services automation (PSA) software plus documentation, validation and education. For details about ProSight Co-Managed Help Desk, see ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information system. Besides maximizing the security and reliability of your IT network, Progent's software/firmware update management services allow your IT staff to concentrate on more strategic projects and tasks that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology projects. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Help Desk service options for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the top PSA platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Call Center staff of experienced information technology consultants gives your workers in Grand Rapids Michigan instant assistance from an efficient support group with extensive background delivering telephone-based help and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk the reputation as a crucial contributor to business performance, and Progent's target is to fix rather than merely document IT issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Team offers phone-based professional consulting expertise and training in specific business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information on Progent's expertise, custom development, and education services, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center2, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Grand Rapids Michigan remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to accommodate your business so that your computer maintenance is proactive rather than reactive. By exposing possible problems before they expand into network outages, remote monitoring can head off disruptive and costly information system crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments powered by a mix of OS platforms.
How Your Grand Rapids Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Grand Rapids Michigan, Progent's online computer support specialists can deliver professional and affordable system support the instant your organization has to have it. More than 20 years of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to repair network problems rapidly while avoiding the expense and lost productivity that comes with on-site service visits.

Even if your Grand Rapids office relies on a local independent support technician or employs a full time organization that can handle typical network issues, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to solve unexpected system crises or particularly complex integration projects.

Benefits of Progent's IT Support for Organizations in Grand Rapids Michigan
Progent's remote network troubleshooting services allow your Grand Rapids company to experience the benefits of immediate, expert network support without the expense of maintaining a full-time IT organization. Your network will derive greater business value by becoming increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local support resources
    For most businesses in Grand Rapids Michigan, local network service resources, whether represented by outside consultants or a full-time IT staff, can handle typical technical issues. However, major troubles sometimes strike when local resources are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your local support people. In these cases, Progent's online support experts offer a convenient, quick, and affordable solution to supplement your local resources and to transfer useful knowledge to improve your ability to handle future issues locally.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller offices commonly rely on independent freelance service providers. While freelance consultants carry less internal costs than big support organizations and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the absence of fallback help may force your company to wait for assistance during an emergency. As your network expands, system downtime and problems with vital software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve service expertise to make sure your IT system is always up and running.

  • Create a Solid Foundation for Smooth Expansion
    Organizations typically start with an IT architecture implemented on a shoestring budget. Lacking a strong framework, band-aid fixes can get piled onto a weak foundation. When a company grows, stability and scalability issues can impede the productivity of the organization. Such poorly designed environments need careful assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a system infrastructure that can deliver the solid foundation to handle vital business demands and simplify future growth.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller organizations need guidance and technical training to navigate through an ever more complicated array of product options available for accelerating business growth and enhancing efficiency. They hardly need a network engineer who is attempting to earn a commission on a certain vendor's technology. IT support and product selling can lead to a scenario where the proposed solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to match technical consulting with the best needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical background, refined support software, and understanding of enterprise networking enable businesses to escape the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does My Business Begin Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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    VMware's NSX virtual network technology allows you to create entire networks in software. NSX permits virtual networks to be provisioned in minutes and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager allows automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. When used with VMware's NSX network virtualization platform, VMware SRM can quickly recover the entire virtualized network topology at the secondary datacenter. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help your organization to plan, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager and VMware NSX.

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    SQL Server 2014 incorporates significant improvements in key areas including performance, availability, compliance, and cloud readiness. SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that works seamlessly with all workloads including OLTP, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient remote and on-premises consulting services that include planning, deployment, administration, troubleshooting, and software development services to enable organizations of any size to realize fast return from their SQL Server 2014 deployment.

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    Progent's Microsoft-certified SharePoint consultants offer economical online and onsite expertise, application development, and troubleshooting services for businesses of all sizes who intend to migrate to SharePoint 2016 or SharePoint Online from prior releases of SharePoint.

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    Progent's fault tolerant network experts provide non-stop computing consulting, disaster recovery planning, network load balancing, non-stop interoffice access, 24x7 Internet interface design, fault-tolerant data center consulting, and other non-stop operations services to show your small business design a 24x7 network for mission-critical applications. Progent has the knowledge and experience to design affordable, 24x7 systems by deploying the evolving library of Windows Cluster servers including Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster. Progent's Microsoft and Cisco certified consultants can show you how to you build a fault tolerant mutli-location network with a completely mirrored Internet interface and efficient system load balancing.

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    Internet Security and Acceleration Server 2006 is a multi-functional edge gateway that offers a powerful application layer firewall, VPN, and web caching platform for securing the Internet-facing networks of any organization against a broad range of attacks. Progent's Microsoft ISA Server support professionals can help you plan, cost-justify, pilot, implement, configure and support the Standard or Enterprise version of ISA Server on your network.

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    Progent's Microsoft Certified engineers can provide expert consulting for corporate-wide deployments of Microsoft Exchange Server. Progent's experts can help you prepare for multi-site Exchange Server 2007 rollouts or updates and can supply local personnel to help enterprises with deployments of Microsoft Exchange in the or any region served by Progent's engineers.

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    Progent can help you to create, deploy and manage a backupup/restore solution based on MSP360 Backup technology to protect your IT assets hosted on any major public cloud. Progent can provide monitoring and remote management to prevent data loss caused by human mistakes, computer glitches, ill-intentioned insiders, and external attacks such as ransomware.

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    Dynamics GP/Great Plains software offers analysis and reporting features that let you monitor all operations, sales and spending, and sales patterns with built-in drill-down, inquiry, and reporting functions. Progent's Dynamics GP/Great Plains reporting consulting expertise can enable you to design reports that let you understand your business more completely, turning uncooked data into useful business information. Progent is able to improve your reporting and analytics by providing Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to offering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and programming design with VBasic, XML and other tools in order to offer custom business application development and web commerce solutions that integrate transparently with Dynamics GP.

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    Progent's team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, in the trenches of IT service, performing a broad variety of technical tasks for an extensive mix of businesses. Every Progent support professional shares a refined set of individual best practices that are incorporated into company-wide leading practices training that Progent instills in its support team. This means that you get not just expert IT skills, but also a support engineer with proven methods for applying technical knowledge to fix actual network problems rapidly.

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    Email Guard from Postini provides continually upgraded spam and virus filtering, content filtering, and security from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini aggregator and service firm. If your organization is too small to purchase for a regular Postini license, you can still have the use of Postini's Perimeter Management services through Progent's E-Mail Guard spam filtering and virus protection service offering. Progent's certified e-mail protection consultants can help you develop an email safety plan that includes spam filtering and virus defense technologies and policies.

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    Progent can assist businesses of any size to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and libraries; design, integrate, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist your business to move from a legacy release of System Center Virtual Machine Manager or from another management platform, and Progent can assist you to enhance and repair your current SCVMM 2012 environment to make sure you get maximum business value.

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    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help you to contain the spread of an active ransomware attack. Call 800-462-8800

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    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact your business.

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    Stealth penetration testing is a key part of any comprehensive IT system security plan. Progent's security professionals can run thorough penetration tests without the knowledge of your organization's internal network support resources. Unannounced penetration checking shows whether existing security defense systems such as intrusion detection alerts and event history monitoring are properly set up and consistently monitored. Progent can provide ongoing automatic penetration testing to map your internal and external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, harvested credentials, skipped patches, and dangerous product defaults can be combined by threat actors into the multi-vector attacks typical of modern variants of ransomware.

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    Microsoft SQL Server 2005 offers powerful, standardized tools to computer professionals as well as to information workers, lessening the complexity of creating, deploying, administering, and using company data and analytical programs on platforms ranging from handheld devices to corporate information systems. The complexity and interconnectivity demands of Microsoft SQL Server 2005 call for a network consulting firm with real-world expertise and wide knowledge in planning and deploying information-based, end-to-end business IT applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.

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    The QTS Internet Data Center facility is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If you are now utilizing the QTS Sacramento data center as a colocation site or if you are planning on migrating your main or disaster recovery equipment to Herakles/QTS, Progent can provide a variety of cost-effective consulting services including data center relocation, equipment installation and updates, network improvements, comprehensive project management services, virtual server expertise, offsite monitoring, automated network administration, software programming, disaster recovery/business continuity solutions, data security assessment, and the use of Progent's Test Lab.

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    Lync Server 2010 provides IM, Real Presence, voice/video conferencing, desktop collaboration, as well as IP-based and traditional public switched telephone network voice communication. Lync Server 2010 can enhance the capability of Exchange, SharePoint and Office or Microsoft 365 and streamlines management through integration with Active Directory. Lync 2010 can also cut expenses by doing away with VoIP hardware and subscription fees, PBX systems, or conventional video conferencing solutions. Progent's Microsoft-certified IM and Presence consultants offer remote and onsite support services to help you to maintain and troubleshoot your existing Lync 2010 environment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product. Progent can also assist your organization to design and carry out an efficient Skype for Business migration or a migration to Microsoft Teams.

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