Fast and Affordable Online Support for Grand Rapids Networks
For businesses in Grand Rapids or anywhere in Michigan, Progent offers online help for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex networking issues, plus the assistance of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic issues.
Progent's remote support engineers offer excellent leverage because they have the real-world experience and are equipped with the sophisticated tools necessary to solve the majority of information system issues rapidly. This lowers direct expenses since solutions require fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more in incidental costs by reducing or avoiding network outages and associated losses due to business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced remote technical support know-how is especially valuable for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills by the minute for phone assistance, so you are billed exclusively for the support that you actually get. In contrast to typical remote support companies, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and clean model for billing prevent situations where fast repairs manage to end up as big tabs. Progent's penchant for dealing with problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of optimized tools and proven methodologies which ensure the highest degree of efficiency for online help and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's Technical Response Center to interface to your company's system without compromising system security.
Progent's proven customer support reporting system includes detailed records for the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of support rendered to every Progent client by every Progent consultant. This history of trouble tickets and repairs is organized as a quickly searchable internal database that allows Progent's online support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft open up other massive support knowledge bases and allow quick response from vendors' in-house support staff so Progent's remote service experts can arrive at the best resolutions promptly.
Online technical support services offered by Progent to customers in Grand Rapids and throughout the state of Michigan include:
Certified Windows Experts
Progent's Microsoft-expert remote service experts offer computer troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration consulting services, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable desktop support services to help you company to install, configure, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 migration help plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for network infrastructure consultants, and certifies an individual's networking knowledge at the expert level. Cisco CCIEs can resolve even the most challenging issues occurring in network design, integration, maintenance, security, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network administration utilities and developing workarounds or locating software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of experience permits them to resolve problems rapidly. In typical cases, less qualified engineers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE support experts can tie into your computer system by means of the latest on-line troubleshooting technology to provide efficient, safe, and economical analysis and repair.
Progent's CCIEs can provide assistance with the entire range of Cisco's market leading family of networking products by delivering services that include:
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection services to bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or assist your company to clean up rapidly after a damaging breach. Security support services offered by Progent cover in depth data security assessment utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious attacks; setting up firewalls; establishing safe techniques for off-site and mobile connectivity; securing your messaging system from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Progent can provide advanced online support to help organizations of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises resources along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable process for restoring applications and services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote consulting services to address a wide range of information technologies including system architecture, messaging solutions, network and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in networks that include Linux with Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux environments. Progent's team-oriented approach to solving network problems enables fast escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can provide urgent remote assistance resolving problems within UNIX/Linux systems based on leading versions of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the industry's top enterprises. The ProSight line of network monitoring and management services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your Progent consultant so all potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT projects. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows clients to complete major initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Grand Rapids Company Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Call Center service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center staff of experienced network experts provides your customers in Grand Rapids or anywhere in the state of Michigan immediate assistance from a reliable support resource with substantial experience delivering telephone-based help and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk recognition as a key enabler of business productivity, and Progent's goal is to resolve instead of simply annotate network issues.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Team provides online advanced engineering expertise and education in key application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, custom development, and education services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Grand Rapids, or anywhere in the state of Michigan, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your environment so your IT support is proactive rather than reactive. By anticipating possible trouble spots before they expand into full-scale emergencies, proactive monitoring can ward off inconvenient and costly information system crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems powered by a variety of operating systems.
To contact Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Grand Rapids or anywhere in the state of Michigan, Progent's phone-based network support engineers can deliver professional and cost-effective IT help the instant your business has to have it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access tools to repair computer problems rapidly while eliminating the cost and lost time that comes with in-person support visits.
Even if your Grand Rapids company relies on a local independent support technician or maintains a full time IT staff that know how to handle the majority of network issues, Progentís Microsoft certified engineers can still offer a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to solve sudden system emergencies or especially tough integration problems.
Features of Progent's Online Network Services for Grand Rapids
Progent's phone support, Internet-based repair, system security expertise, and network management services give businesses in Grand Rapids or throughout the state of Michigan unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's experts can deliver your organization world class IT support while permitting you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Grand Rapids and is also ideal for networks in geographic regions of Michigan that lack technicians with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support tools, service information, and continuing training.
- Per Minute Rates to Reduce Costs
Progent offers online help on a per-minute billing plan, so you pay only for the services you use. Progent requires no minimum charge for phone help and requires no monthly retainer for support services provided during regular business hours. This saves you from paying big bills for routine repairs.
- Availability of Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers help from authorized specialists with skill in planning, implementing, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic consulting services consist of technology integration, MS Exchange Server expertise, system security planning, and Co-managed Help Desk services. Progent's Experts group can provide in-depth consulting support in critical business applications. Help available from the Application Experts Team includes:
Dynamics GP Consulting and Programming
Microsoft Office Project Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and SQL Server 2014 Software Development and Debugging
Oracle Management and Application Development
MySQL Management and Software Design
Apple Mac Consulting
Amazon MWS Programming and Debugging
By offering a full service one-stop source for IT generalists and specialists, Progent can tailor timely, cost-effective, and comprehensive information technology solutions that meet the specific requirements of your company.
- Advanced Online Connectivity Tools
Secure online connectivity permits Progent's support experts to observe exactly what your customers see. This makes it easier to produce quick fixes to problems that could otherwise require an expensive onsite service call. Effective remote connectivity tools and expert engineers together allow Progent to repair most network problems quickly and economically. Progent is a pioneer in online troubleshooting and remote system analysis.
- Compatibility with Leading VPN Products
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Support for High Network Availability
For organizations with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed especially for budget-conscious companies whose clients require instant recourse to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT knowledge, refined remote support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Start Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, in the trenches of network service, performing a wide range of IT tasks for an extensive mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested methods for applying technical knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person help per minute. Consequently, you owe just for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for support services delivered during regular business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Businesses who work with trusted freelance consultants or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, system monitoring can save your IT network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.