Fast Remote Troubleshooting for Grand Rapids Michigan Computer Networks
Urgent Remote Support for Grand Rapids SystemsFor companies in Grand Rapids Michigan, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the assistance of CISA and CISSP-accredited security experts to handle high-level security design and troubleshooting issues.

Progent's online technical support experts offer excellent value due to the fact that they have the real-world background and are equipped with the sophisticated tools required to resolve the majority of information system issues quickly. This lowers direct expenses because solutions accumulate minimal chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization saves additionally in incidental expenses by minimizing or avoiding system outages and associated losses due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online technical support experience is particularly helpful in environments that depend on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced only for the services that you actually get. In contrast to many online support companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for billing prevent scenarios where fast repairs manage to turn into major bills. Progent's penchant for disposing of problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of customized technologies and proven processes that ensure the highest degree of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent's online support team can connect to your company's network remotely without compromising corporate security.

Progent's proven technical support reporting application includes extensive documentation for the service that Progent's clients have received. Progent's authorized service personnel have access to the history of assistance rendered to every client by any consultant. This history of problems and responses is stored as an easily retrievable support database that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft open up other extensive support knowledge bases and permit priority response from vendors' internal product engineers with the result that Progent's online service specialists are able to determine the best solutions promptly.

Remote support services offered by Progent to businesses in Grand Rapids Michigan include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, subscription-based services intended to enable small and medium-size organizations to utilize the same cutting-edge technology used by some of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your Progent consultant so all potential problems can be resolved before they can disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your client-server infrastructure by offering tools for streamlining common tedious tasks. These include health monitoring, update management, automated repairs, endpoint configuration, backup and recovery, A/V response, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alert to your specified IT personnel and your assigned Progent consultant so that potential problems can be fixed before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and debug their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth reporting plug-ins designed to integrate with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup product companies to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and allow non-disruptive backup and fast restoration of important files, apps, images, and VMs. ProSight DPS helps you avoid data loss caused by equipment failures, natural calamities, fire, malware like ransomware, user error, ill-intentioned insiders, or application bugs. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured application and enter your password you are asked to confirm who you are via a device that only you possess and that uses a different network channel. A wide range of devices can be utilized for this second means of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register several validation devices. To find out more about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Call Desk: Outsourced and Shared Help Desk Services
    Progent's Shared Help Desk Service offers a seamless extension of your core network support organization. User access to the Help Desk, delivery of technical assistance, escalation, ticket generation and tracking, efficiency measurement, and maintenance of the support database are consistent regardless of whether issues are resolved by your internal network support group, by Progent's team, or a mix of the two. Your business has unrestricted flexibility to expand or shrink your part of support activity as needed. Progent takes care of startup deployment and provisioning of the professional services PSA software plus documentation, testing and training. For more information about ProSight Shared Support, refer to ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic IT network. In addition to maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic projects and tasks that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Billing charges for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent's Call Center consulting expertise can guide you in building an effective new Call Center or enhancing your current one, identifying or modifying Call Center application software to address the particular demands of your corporation, or providing occasional online personnel to reinforce your internal Call Center resources during demanding scenarios like software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk team of seasoned network professionals gives your clients in Grand Rapids Michigan instant assistance from a large support resource with years of background providing phone help and remote repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a solid enabler of business success, and Progent's target is to solve instead of merely track network issues.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group can supply online and in-depth consulting expertise and education in special application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications such as CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more concerning Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Grand Rapids Michigan online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize SCOM for your environment so your computer maintenance is proactive and automated. By uncovering looming issues before they cause full-scale emergencies, system monitoring can head off disruptive and expensive network crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks based on a mix of operating systems.
How Your Grand Rapids Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Grand Rapids Michigan, Progent's online computer support engineers are ready to deliver professional and affordable system support whenever your company needs it. More than 20 years of delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to fix network problems rapidly while avoiding the cost and lost time that comes with in-person service visits.

Even if your Grand Rapids office has a local freelance consultant or maintains an in-house IT staff that can deal with common network problems, Progent's Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to resolve unexpected network emergencies or especially complicated integration problems.

Advantages of Progent's IT Support for Companies in Grand Rapids Michigan
Progent's remote support services enable your Grand Rapids company to have the advantages of timely, expert network support without the cost of managing a full-time IT organization. Your information system will derive added business worth by being more reliable, efficient, and secure. Advantages to your business include:

  • Seamless virtual expansion of your local IT resources
    For most organizations in Grand Rapids Michigan, nearby network support providers, whether consisting of freelance consultants or a full-time maintenance staff, can deal with the majority of technical issues. On the other hand, major troubles can strike when local support personnel are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your onsite service personnel. In these cases, Progent's on-call support professionals offer an easy, quick, and economical solution to augment your regular resources and to transfer valuable knowledge to increase your ability to resolve future issues in-house.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller offices commonly depend on independent freelance service providers. While independent consultants have less internal costs than big consulting firms and can afford to charge marginally less, they are often stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the lack of reserve personnel may require your company to wait for assistance during an emergency. As your business grows, network unavailability and trouble with vital software become more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of reserve support experts to make sure your IT system is always up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Businesses often start with an information system created on a modest budget. Without a proper framework, band-aid repairs often get piled onto an unstable foundation. As a company grows, stability and expandability issues can impede the productivity of the organization. These badly built systems need proper analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure that can deliver the solid foundation to meet vital business demands and facilitate future growth.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller businesses require guidance and technical education to negotiate an ever more complicated array of product alternatives available for promoting business success and enhancing productivity. They hardly need a computer consultant who is motivated to sell a specific vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is built around a profitable product instead of the true needs of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match IT expertise with the best interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical experience, refined support software, and familiarity with corporate IT allow companies to avoid the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.



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