Immediate Remote Support for Grand Rapids Michigan Computer Networks
Immediate Remote Help for Grand Rapids NetworksFor organizations in Grand Rapids Michigan, Progent provides online help for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure problems, plus the services of CISSP-qualified security experts to handle advanced security architecture and diagnostic issues.

Progent's online technical support experts offer excellent leverage due to the fact that they possess the practical background and have access to the sophisticated tools necessary to solve most information system issues rapidly. Efficient support lowers immediate expenses because solutions require fewer billable minutes. Online help also avoids the expense of sending a consultant to your office. Your company benefits additionally with indirect expenses by minimizing or avoiding network downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting know-how is especially important for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills per minute for phone assistance, so you owe only for the support that you receive. In contrast to many online service companies, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid situations where quick repairs somehow end up as substantial invoices. Progent's penchant for handling technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an array of customized technologies and field-tested methodologies that promote the highest level of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to connect to your company's system without violating corporate security.

Progent's powerful service database system keeps thorough documentation describing all service that Progent's customers have been provided. Progent's team engineers have access to the records of support delivered to every client by any Progent engineer. This history of problems and solutions is structured as an easily exploitable proprietary knowledge base that permits Progent's remote technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and working associations with important industry leaders including Cisco and Microsoft make available other massive technical knowledge bases and allow fast access to vendors' internal product engineers so Progent's remote service experts can come up with the most efficient resolutions promptly.

Online support services available from Progent to businesses in Grand Rapids Michigan include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and mid-size organizations to benefit from the same advanced technology used by many of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product vendors to create ProSight Data Protection Services, a family of management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and allow non-disruptive backup and fast restoration of critical files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, human error, ill-intentioned insiders, or software glitches. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving information system. In addition to maximizing the protection and functionality of your IT network, Progent's software/firmware update management services permit your in-house IT staff to focus on more strategic initiatives and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected application and give your password you are asked to verify your identity on a unit that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized as this second form of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate several verification devices. For details about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time management reporting plug-ins designed to work with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and debug their connectivity appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Progent's rates for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's background in these important fields of information technology enables customers to execute major initiatives within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Call Center consulting services can aid you in establishing an effective new Help Desk Call Center or improving your established one, identifying or modifying Call Center software to meet the unique demands of your business, or adding temporary phone support staff to work with your existing Call Center resources during unusually busy scenarios such as software transitions, major updates, or installing new applications.

    Progent's Help Desk staff of experienced network consultants offers your clients in Grand Rapids Michigan fast contact with a reliable network service resource with years of experience offering telephone-based consulting and remote diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk perception as a solid contributor to company productivity, and Progent's target is to resolve rather than merely annotate network problems.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group offers remote advanced consulting expertise and training in special application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To find out more information concerning Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center2, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Grand Rapids Michigan remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can adapt SCOM to fit your environment so your computer support is proactive and automated. By uncovering looming trouble spots before they cause full-scale emergencies, proactive monitoring can head off disruptive and costly service crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems powered by a variety of OS platforms.
How Your Grand Rapids Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Grand Rapids Michigan, Progent's online network support engineers can provide professional and economical IT help whenever your organization needs it. More than 20 years of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to solve network problems rapidly while avoiding the expense and lost time that comes with in-person service calls.

Even if your Grand Rapids office relies on a local freelance support technician or employs an in-house IT staff that can handle ordinary computer issues, Progent's Microsoft and Cisco certified consultants can offer a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to solve sudden network crises or especially tough integration problems.

Advantages of Progent's IT Support for Offices in Grand Rapids Michigan
Progent's online network troubleshooting services allow your Grand Rapids company to have the advantages of immediate, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your network will acquire greater business worth by becoming increasingly available, productive, and secure. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    For most businesses in Grand Rapids Michigan, local network support providers, whether represented by freelance consultants or a full-time IT staff, can solve typical network problems. However, IT crises may spring up when your regular support personnel are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your local support personnel. In these cases, Progent's online support specialists provide an easy, quick, and budget-friendly way to augment your local resources and to transfer valuable information to improve your capability to resolve downstream problems in-house.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller offices often depend on independent freelance service providers. Although freelance service people have less overhead than big support organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the absence of reserve help may require your company to go without assistance during an emergency. As your network grows, network downtime and trouble with critical applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve support expertise to insure your IT system stays available.

  • Build a Scalable Foundation for Seamless Growth
    Companies typically begin with an information architecture created on a modest budget. Lacking a scalable framework, band-aid fixes often get piled onto an unstable foundation. When a company grows, stability and expandability issues can impede the productivity of the organization. Such poorly built systems require careful assessment, intelligent long-term planning, and broad-based IT knowledge to evolve to a system architecture that can offer the stable foundation to meet critical business requirements and simplify future growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller companies require advice and technical education to negotiate an ever more complex maze of product alternatives available for promoting business growth and enhancing efficiency. These companies do not need a network consultant who is motivated to resell a specific vendor's technology. Network support and product sales can result in a situation where the proposed solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent avoids these conflicts by selling only services rather than products. This allows Progent to match technical expertise with the best needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical expertise, fine tuned support software, and familiarity with corporate IT allow companies to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional experience, at the front lines of IT support, performing a broad variety of IT projects for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This ensures that you get not just expert technical capability, but also a support engineer with field-tested approaches for using computer knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits by the minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by every staff member to each customer. The discipline of documenting and organizing service records allows more effective service and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who won't release vital service information.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.
How Does My Business Begin Getting Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



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    With the Catalyst line of switches for small and medium-sized companies, Cisco enables organizations to realize the full benefits of adding intelligent services to their IT infrastructures. Cisco's switch technology makes it possible to enable features to make your network infrastructure sufficiently available to handle real-time needs, expandable to facilitate growth, safe enough to guard restricted information, and designed for differentiating and controlling traffic flows to streamline system operations. Progent's CCIE and CCNP certified consultants can show you how to pick out and integrate Cisco Catalyst switches appropriate for your company. In addition, Progent's CISSP certified security consultants can help you create a strategic protection plan and set up Catalyst switches so they powerfully enforce your security policies. Cisco Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2960 switches, Catalyst 3560 switches, Catalyst 4900 switches, and Catalyst 6500 Series Switches.

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    Progent offers the support of certified consultants as well as experienced software programmers, DBAs, project management experts, Cisco-certified network architects, disaster recovery/business continuity planning specialists, and data security professionals to assist your business to assess the potential benefits of SQL Server 2012 for your organization, set up test environments at your datacenter or at Progent's test lab, plan and execute out an efficient migration to SQL Server 2012 from previous releases of SQL Server or from legacy RDBMS platforms, and define a cost-effective and secure network infrastructure that lets you realize the full business benefit of SQL Server 2012.

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    Progent's Duo services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other personal devices.

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    Progent's Microsoft-certified consultants offer online and on-premises expertise for organizations of all sizes to evaluate the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to design an on-premises, cloud-based or hybrid deployment; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office or Microsoft 365; set up HA mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and interface with other collaboration platforms such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security consultants can assist you create and verify a security environment for your Skype for Business deployment that is compliant with government and industry standards.

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    Progent's Microsoft-certified experts can provide a range of network consulting services to assist companies of all sizes to deploy, administer, and support networks that include workstations, notebooks, tablets, or Windows phones powered by Microsoft Windows 8.1. For enterprises, Progent's senior project management consultants can help create testing environments to assess Windows 8.1 and develop and manage Windows 8.1 deployment projects following industry best practices.

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    Progent's certified Windows Server 2019 consultants can assist your organization to design and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers major improvements in scale, speed, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, availability, and container support.

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    Progent's Linux consulting services offer small and mid-size businesses and software developers help with managing and supporting Linux systems that coexist with Microsoft-based networks. Progent offers your business access to Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad range of expertise provides you with an easy one-stop source to help you build and maintain a secure and robust cross-platform network and communications infrastructure that allows Linux and Microsoft coexistence by integrating MS Windows with major Linux platforms including RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware.

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    Progent's Cisco CCIE-certified network infrastructure experts can provide advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.

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    Progent offers the guidance of a CRISC-certified risk management expert to help your company to design and implement an enterprise risk management (ERM) solution based on best practices promoted by CRISC and geared to align with your organization's risk appetite, business objectives, and IT budget.

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