Fast Online Technical Support for Grand Rapids Michigan Computer Networks
For companies in Grand Rapids Michigan, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the services of CISSP-qualified security consultants to help with high-level security design and troubleshooting jobs.
Progent's online technical support experts provide excellent value due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to solve most network issues rapidly. This lowers direct expenses since solutions require minimal chargeable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company benefits additionally with incidental costs by reducing or eliminating network outages and related costs due to business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting experience is especially valuable for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's billing model for remote help is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you pay just for the services that you actually get. In contrast to typical remote service companies, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for billing prevent scenarios where quick repairs somehow turn into major invoices. Progent's penchant for disposing of technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized technologies and proven processes which allow the highest degree of effectiveness for online help and repair for information systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's Technical Response Center to access your company's computer system remotely without breaching network security.
Progent's sophisticated service database application includes comprehensive documentation describing the service that Progent's customers have received. Progent's staff consultants have the benefit of the details of support delivered to every customer by every consultant. This database of anomalies and responses is stored as a conveniently accessible proprietary database that allows Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of certifications and working associations with important technology companies such as Cisco and Microsoft open up other vast technical support databases and allow priority response from manufacturers' internal support staff so Progent's online service experts can determine the best resolutions quickly.
Online services offered by Progent to companies in Grand Rapids Michigan include:
Authorized Windows Expertise
Progent's Microsoft-expert remote service professionals can provide computer problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a wide range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration consulting services, Microsoft Teams integration, Skype for Business migration support, Lync Server management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop consulting and support services to assist your business to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure engineers, and certifies a person's technical skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most difficult issues occurring in network planning, installation, administration, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad experience permits them to find solutions for problems quickly. In typical cases, less experienced engineers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment using state-of-the-art on-line troubleshooting technology to provide quick, safe, and affordable analysis and remediation.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading family of infrastructure appliances by delivering consulting services such as:
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISM and CISSP cybersecurity consultants can provide a variety of security solutions that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your company to clean up rapidly after a serious breach. Security services offered by Progent include: in depth data security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; setting up firewalls; designing safe architectures for off-site and mobile communication; securing your messaging system against spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support services to help businesses of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based consulting services to cover a broad array of computer technologies including system infrastructure, email systems, system and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in environments that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to Windows or Linux environments. Progent's group-based methodology for solving network issues promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the world's leading enterprises. The ProSight portfolio of network management outsourcing services addresses all critical areas of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so all looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables clients to complete major initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Grand Rapids Company Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk consulting services can assist you in building an efficient new Call Center or revamping your current one, evaluating or customizing Help Desk software products to handle the special requirements of your corporation, or providing temporary phone support personnel to reinforce your existing Call Center group to handle unusually busy scenarios like software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center team of veteran network experts offers your computer users in Grand Rapids Michigan rapid access to an effective network service group with substantial background providing telephone-based support and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a significant contributor to business efficiency, and Progent's aim is to fix and not simply record network problems.
- Applications Support: Training, Development, and Integration
Progent's Applications Experts Group can supply remote and in-depth engineering expertise and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for Microsoft applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Grand Rapids Michigan remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so that your computer maintenance is proactive and automated. By detecting emerging issues before they evolve into network outages, system monitoring can head off stressful and costly information system failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that incorporate a variety of OS platforms.
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For companies and startups in Grand Rapids Michigan, Progent's online computer support specialists are ready to provide professional and cost-effective system help the instant your business requires it. More than a decade of providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to solve network problems quickly while avoiding the cost and lost productivity associated with on-premises support calls.
Even if your Grand Rapids business has a regular independent consultant or employs a full time IT staff that can handle common computer problems, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either lack the time or the expertise to resolve unexpected system crises or particularly tough integration problems.
Benefits of Progent's IT Support for Organizations in Grand Rapids Michigan
Progent's online network troubleshooting services allow your Grand Rapids business to experience the benefits of on-call, expert IT support without the cost of maintaining an in-house IT organization. Your network will acquire greater business worth by being more available, productive, and protected. Benefits to your company include:
- Seamless virtual expansion of your local support resources
With most businesses in Grand Rapids Michigan, local computer support providers, whether made up of independent consultants or a full-time IT staff, can resolve typical technical issues. On the other hand, serious problems sometimes spring up when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your usual support technicians. In these situations, Progent's on-call support professionals provide a convenient, fast, and budget-friendly solution to supplement your regular resources and to transfer useful knowledge to increase your ability to deal with future issues locally.
- Reduced Reliance on Freelance Consultants
For IT maintenance, smaller offices often depend on independent freelance service providers. Although independent consultants carry smaller overhead than big support companies and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the absence of backup help may require your company to wait for help during an emergency. As your network grows, system unavailability and trouble with vital applications become more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of backup service experts to make sure your network stays up and running.
- Build a Solid Basis for Seamless Growth
Organizations typically begin with an IT architecture implemented on a modest budget. Lacking a proper framework, band-aid fixes often get thrown on top of an unstable foundation. As a company grows, reliability and expandability issues can impede the success of the business. Such badly built environments require careful assessment, smart long-term planning, and extensive IT knowledge to upgrade to a system architecture that can deliver the solid foundation to handle current business requirements and simplify downstream expansion.
- Work with Problem Solvers Instead of Technology Sellers
Smaller organizations require guidance and technical education to negotiate an ever more complex maze of product options capable of promoting business success and enhancing efficiency. Businesses hardly need a computer consultant who is trying to resell a certain vendor's products. Network support and product sales can result in a scenario where the proposed
solution is designed around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to align technical expertise with the best needs of customers.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT experience, fine tuned support tools, and familiarity with enterprise networking allow companies to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Begin Getting Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry experience, at the forefront of IT support, performing a wide variety of technical tasks for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This ensures that you get not just world-class technical capability, but also a consultant with proven approaches for using technical knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises help per minute. Consequently, you owe only for received services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services provided during regular working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast fixes so you will not be tempted to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local support organizations who provide scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports sent by each staff member to each customer. The discipline of detailing and archiving service records results in more effective service and avoids a variety of common problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide round-the-clock remote tracking services powered by MS Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By revealing potential problems before they cause downtime, network monitoring can save your information network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.