Immediate Remote Help for Grand Rapids Michigan Computer Systems
For companies in Grand Rapids Michigan, Progent offers remote support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the services of CISSP-qualified security consultants to handle high-level security design and diagnostic issues.
Progent's online technical support engineers provide exceptional leverage because they have the practical background and are equipped with the advanced tools necessary to solve the majority of network problems rapidly. Efficient support reduces immediate costs since solutions accumulate fewer billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company saves additionally in incidental costs by reducing or avoiding network downtime and associated costs stemming from business disruption, upset clients, idle employees, and de-focused management. Progent's extensive online consulting expertise is particularly important for businesses that are dependent on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.
Progent's pricing policy for remote support is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you owe exclusively for the services that you actually get. In contrast to many online support companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute billing unit and simple model for pricing prevent scenarios where quick repairs somehow end up as major invoices. Progent's penchant for handling problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized technologies and proven methodologies which permit the maximum degree of efficiency for remote help and troubleshooting for information systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's online support team to connect to your company's environment remotely without violating system security.
Progent's advanced customer support database system stores extensive records describing all service that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of assistance provided to every client by every consultant. This history of anomalies and fixes is organized as a conveniently exploitable proprietary database that allows Progent's remote support professionals to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft make available additional massive technical support databases and permit priority access to vendors' in-house support staff so Progent's remote consulting specialists are able to come up with the best solutions promptly.
Online support services offered by Progent to businesses in Grand Rapids Michigan include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online support professionals can deliver computer system problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist your company with a broad variety of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams expertise, Skype for Business Server migration support, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop support services to help your company to install, integrate, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and certifies an individual's networking skills at the expert level. Cisco-qualified CCIEs know how to resolve the most complex challenges occurring in network planning, integration, administration, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with alternate approaches or locating program patches. CCIEs represent an exceptional cost-effectiveness since their deep experience enables them to resolve problems quickly. In typical cases, less seasoned service providers can wrestle for many hours or days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can tie into your environment by means of advanced on-line support technology to perform efficient, safe, and affordable analysis and remediation.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State
Progent's CCIEs offer help for the complete line of Cisco's popular family of infrastructure products by providing services such as:
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security services to improve the safety of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your business to recover rapidly after a serious breach. Security consulting services available from Progent include: in depth data security and compliance evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious attacks; integrating firewalls; building safe techniques for off-site and mobile communication; guarding your email system from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online support to help organizations of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize local resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable runbook for recovering services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to address a wide range of information technologies such as network infrastructure, messaging systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and simplified management in environments that combine Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical issues enables fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent online help troubleshooting problems within UNIX/Linux networks based on popular derivatives of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight line of IT management outsourcing services covers all key areas of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so that any potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables customers to execute major projects economically and on time. Progent's special remote consulting services include:
How Your Grand Rapids Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center team of experienced network consultants offers your computer users in Grand Rapids Michigan rapid access to a dependable technical support group with extensive background offering telephone-based support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center the reputation as a significant contributor to company performance, and Progent's aim is to solve instead of simply document network problems.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Team can supply online advanced consulting support and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Grand Rapids Michigan remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your business so that your IT support is proactive rather than reactive. By uncovering potential issues before they grow into full-scale emergencies, system monitoring can minimize inconvenient and costly information system crises. Progent can also assist with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments that incorporate a mix of OS platforms.
To get in touch with Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Grand Rapids Michigan, Progent's online computer support specialists are ready to deliver professional and cost-effective IT help the instant your business has to have it. More than a decade of offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to fix IT problems rapidly while avoiding the expense and lost productivity associated with on-site service calls.
Even if your Grand Rapids office deals with a regular independent consultant or maintains a full time organization that can handle day-to-day network problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the knowledge to deal with sudden system emergencies or especially complex integration projects.
Features of Progent's Online Computer Services for Grand Rapids Michigan
Progent's phone support, Internet-based troubleshooting, system security expertise, and system management services give businesses in Grand Rapids Michigan unparalleled leverage for your IT budget. Whether you require occasional phone support and remote network repair or ongoing Help Desk call center support and system management, Progent's experts can provide your business world class network support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT staff. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Grand Rapids Michigan and is also ideal for customers in geographic regions that lack technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a broad range of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Reduce Costs
Progent offers remote help on a by-the-minute basis, so you are billed only for the support you receive. Progent has no minimum charge for online support and imposes no monthly retainer for support services provided during regular working hours. This protects you from facing big invoices for routine fixes.
- Access to Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers help from on-staff specialists with skill in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic consulting offerings consist of technology integration, Microsoft Exchange consulting, network security planning, and Help Desk Co-management services. Progent's Application Experts Team can provide world-class consulting expertise in critical business applications. Help available from the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Customization
MS Project and Project Online Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Project Management and Application Programming
Apple Macintosh Help
Amazon Marketplace Web Service Software Design and Programming
By providing a convenient centralized source for IT generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive IT solutions that align with the unique requirements of your business.
- Sophisticated Remote Connectivity Tools
Secure online access allows Progent's service experts to observe exactly what your users see. This makes it easier to find fast solutions to problems that might otherwise demand an expensive personal service call. Effective remote connectivity software and expert engineers together allow Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and automated network tracking.
- Compatibility with Popular VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24-hour Support for High Network Uptime
For organizations with line-of-business applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended especially for budget-conscious businesses whose workers need instant access to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical experience, fine tuned support software, and familiarity with corporate IT enable businesses to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Online Technical Support from Progent?
- In-depth Knowledge of Microsoft's Full Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits by the minute. Consequently, you are invoiced only for received support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for services delivered during regular working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or small service firms who provide minimal documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation transmitted by each staff member to each client. The practice of documenting and archiving support records allows more efficient service and eliminates a variety of typical problems such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only support companies to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.