Fast Remote Troubleshooting for Grand Rapids Michigan Computer Networks
For companies in Grand Rapids Michigan, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the assistance of CISA and CISSP-accredited security experts to handle high-level security design and troubleshooting issues.
Progent's online technical support experts offer excellent value due to the fact that they have the real-world background and are equipped with the sophisticated tools required to resolve the majority of information system issues quickly. This lowers direct expenses because solutions accumulate minimal chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization saves additionally in incidental expenses by minimizing or avoiding system outages and associated losses due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online technical support experience is particularly helpful in environments that depend on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's billing model for remote support is structured to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced only for the services that you actually get. In contrast to many online support companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for billing prevent scenarios where fast repairs manage to turn into major bills. Progent's penchant for disposing of problems quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of customized technologies and proven processes that ensure the highest degree of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent's online support team can connect to your company's network remotely without compromising corporate security.
Progent's proven technical support reporting application includes extensive documentation for the service that Progent's clients have received. Progent's authorized service personnel have access to the history of assistance rendered to every client by any consultant. This history of problems and responses is stored as an easily retrievable support database that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft open up other extensive support knowledge bases and permit priority response from vendors' internal product engineers with the result that Progent's online service specialists are able to determine the best solutions promptly.
Remote support services offered by Progent to businesses in Grand Rapids Michigan include:
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Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote support experts can deliver network troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help your company with a broad variety of technology support services including Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop support services cover areas such as offering Windows 11 system design and migration consulting and Windows 10 configuration assistance, plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and cloud-connected tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network consultants, and indicates an individual's technical skills at the master level. Cisco CCIEs know how to deal with the most difficult problems encountered in network design, installation, administration, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an excellent value because their broad expertise permits them to resolve problems quickly. In many instances, less qualified consultants can wrestle for many hours or days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can communicate with your network by means of advanced on-line troubleshooting tools in order to provide efficient, secure, and economical analysis and repair.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State
Progent's CCIEs offer assistance with all of Cisco's top-selling family of networking devices by delivering consulting services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide you to carry out the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware expert can help businesses to identify and isolate breached devices and protect clean assets from being penetrated. If your Grand Rapids system has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery experts can help your Grand Rapids organization to reconstruct a network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor. Progent's team of cybersecurity specialists bring the broad range of skills required to reconstruct all vital components of a targeted system rapidly and with little data loss. To find out more, see Progent's ransomware cleanup and business restoration expertise.
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CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can bolster the safety of your Windows, macOS and OS X, or Linux environment against internal or external threats or assist your business to recover quickly following a damaging breach. Security support services offered by Progent include: thorough network security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; configuring firewalls; building secure techniques for off-site and mobile access; protecting your email system from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
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Hybrid Cloud Integration

Progent can provide advanced remote consulting services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine physical IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Microsoft 365 integration with on-prem Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering applications and services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and patches and can generate reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote support services to address a wide spectrum of information technologies including system infrastructure, messaging systems, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's team-based methodology for solving technical problems promotes fast escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Major Linux versions for which Progent offers expertise include:
RedHat
SUSE
Debian GNU/Linux
Slackware Linux
Ubuntu
Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, subscription-based services intended to enable small and medium-size organizations to utilize the same cutting-edge technology used by some of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your Progent consultant so all potential problems can be resolved before they can disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your client-server infrastructure by offering tools for streamlining common tedious tasks. These include health monitoring, update management, automated repairs, endpoint configuration, backup and recovery, A/V response, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alert to your specified IT personnel and your assigned Progent consultant so that potential problems can be fixed before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and debug their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of in-depth reporting plug-ins designed to integrate with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup product companies to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and allow non-disruptive backup and fast restoration of important files, apps, images, and VMs. ProSight DPS helps you avoid data loss caused by equipment failures, natural calamities, fire, malware like ransomware, user error, ill-intentioned insiders, or application bugs. Managed services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured application and enter your password you are asked to confirm who you are via a device that only you possess and that uses a different network channel. A wide range of devices can be utilized for this second means of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register several validation devices. To find out more about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Shared Call Desk: Outsourced and Shared Help Desk Services
Progent's Shared Help Desk Service offers a seamless extension of your core network support organization. User access to the Help Desk, delivery of technical assistance, escalation, ticket generation and tracking, efficiency measurement, and maintenance of the support database are consistent regardless of whether issues are resolved by your internal network support group, by Progent's team, or a mix of the two. Your business has unrestricted flexibility to expand or shrink your part of support activity as needed. Progent takes care of startup deployment and provisioning of the professional services PSA software plus documentation, testing and training.
For more information about ProSight Shared Support, refer to ProSight Co-Managed Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic IT network. In addition to maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic projects and tasks that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT programs. Billing charges for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
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Help Desk Call Center Services
Progent's Help Desk service options for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues.
Progent's Call Center consulting expertise can guide you in building an effective new Call Center or enhancing your current one, identifying or modifying Call Center application software to address the particular demands of your corporation, or providing occasional online personnel to reinforce your internal Call Center resources during demanding scenarios like software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk team of seasoned network professionals gives your clients in Grand Rapids Michigan instant assistance from a large support resource with years of background providing phone help and remote repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a solid enabler of business success, and Progent's target is to solve instead of merely track network issues.
- Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group can supply online and in-depth consulting expertise and education in special application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications such as CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more concerning Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver companies in Grand Rapids Michigan online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize SCOM for your environment so your computer maintenance is proactive and automated. By uncovering looming issues before they cause full-scale emergencies, system monitoring can head off disruptive and expensive network crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks based on a mix of operating systems.
How Your Grand Rapids Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Grand Rapids Michigan, Progent's online computer support engineers are ready to deliver professional and affordable system support whenever your company needs it. More than 20 years of delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to fix network problems rapidly while avoiding the cost and lost time that comes with in-person service visits.
Even if your Grand Rapids office has a local freelance consultant or maintains an in-house IT staff that can deal with common network problems, Progent's Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to resolve unexpected network emergencies or especially complicated integration problems.
Advantages of Progent's IT Support for Companies in Grand Rapids Michigan
Progent's remote support services enable your Grand Rapids company to have the advantages of timely, expert network support without the cost of managing a full-time IT organization. Your information system will derive added business worth by being more reliable, efficient, and secure. Advantages to your business include:
- Seamless virtual expansion of your local IT resources
For most organizations in Grand Rapids Michigan, nearby network support providers, whether consisting of freelance consultants or a full-time maintenance staff, can deal with the majority of technical issues. On the other hand, major troubles can strike when local support personnel are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your onsite service personnel. In these cases, Progent's on-call support professionals offer an easy, quick, and economical solution to augment your regular resources and to transfer valuable knowledge to increase your ability to resolve future issues in-house.
- Less Dependence on Individual Service Providers
For network maintenance, smaller offices commonly depend on independent freelance service providers. While independent consultants have less internal costs than big consulting firms and can afford to charge marginally less, they are often stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the lack of reserve personnel may require your company to wait for assistance during an emergency. As your business grows, network unavailability and trouble with vital software become more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of reserve support experts to make sure your IT system is always up and running.
- Create a Scalable Foundation for Seamless Expansion
Businesses often start with an information system created on a modest budget. Without a proper framework, band-aid repairs often get piled onto an unstable foundation. As a company grows, stability and expandability issues can impede the productivity of the organization. These badly built systems need proper analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure that can deliver the solid foundation to meet vital business demands and facilitate future growth.
- Interact with Solution Providers Instead of Technology Resellers
Smaller businesses require guidance and technical education to negotiate an ever more complicated array of product alternatives available for promoting business success and enhancing productivity. They hardly need a computer consultant who is motivated to sell a specific vendor's technology. Network consulting and product selling can lead to a situation where the proposed
solution is built around a profitable product instead of the true needs of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match IT expertise with the best interests of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical experience, refined support software, and familiarity with corporate IT allow companies to avoid the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
- In-depth Expertise in Microsoft's Full Line of Servers
Progent can provide world-class support for Microsoft's popular server products with services that include Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 R2 support, Microsoft Windows 2003 maintenance, MS Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises visits per minute. As a result, you owe only for received support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services delivered during regular business hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be tempted to allow minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by each consultant to every client. The discipline of documenting and organizing support records results in more effective support and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who won't let go of vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your information network from painful and costly availability disruptions.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.