Immediate Remote Help for Grand Rapids Michigan Information Networks
Urgent Remote Consulting for Grand Rapids SystemsFor companies located in Grand Rapids Michigan, Progent offers online support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking problems, plus the services of CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's remote technical support engineers provide exceptional value because they have the practical experience and have access to the sophisticated technology required to solve most information system problems quickly. This lowers direct expenses since solutions use up fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company benefits even more with indirect costs by minimizing or eliminating network outages and related losses resulting from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's extensive online consulting know-how is especially helpful for businesses that are dependent on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike many remote service companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where speedy. minor repairs somehow turn into major invoices. Progent's skill at solving technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized technologies and field-tested methodologies that promote the highest degree of effectiveness for online technical support and repair for computer systems of all sizes. Progent provides secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's online support team to link to your company's computer system without compromising system security.

Progent's powerful customer support reporting system stores thorough records for all support that Progent's clients have received. Progent's authorized engineers have access to the history of all help provided to each Progent customer by any Progent consultant. This archive of issues and resolutions is stored as an easily retrievable support knowledge base that allows Progent's remote support experts to share their knowledge company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available other massive technical support databases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's remote service experts are able to arrive at optimal resolutions in the least time.

Remote support available from Progent to businesses in Grand Rapids Michigan include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical facets of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup operations and allow transparent backup and fast restoration of critical files/folders, apps, images, plus virtual machines. ProSight DPS lets your business recover from data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, malicious employees, or application bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to optimizing the security and functionality of your IT network, Progent's patch management services allow your IT team to concentrate on line-of-business initiatives and tasks that derive maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured online account and give your password you are asked to verify who you are via a device that only you possess and that uses a separate network channel. A broad range of devices can be utilized for this second means of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You can designate several verification devices. To find out more about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting utilities created to work with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects. Billing rates for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows clients to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Call Center consulting expertise can assist you in establishing an efficient new Help Desk or enhancing your established organization, evaluating or enhancing Call Center software products to handle the special needs of your company, or adding occasional phone support personnel to supplement your internal Help Desk team to handle unusually busy scenarios such as software transitions, mass updates, or installing brand new applications.

    Progent's Call Center staff of experienced network consultants offers your workers in Grand Rapids Michigan instant contact with an effective technical support group with years of background providing phone help and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a crucial enabler of company productivity, and Progent's intent is to fix and not merely annotate network issues.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group provides online and in-depth engineering support and training in key application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information about Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center2, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Grand Rapids Michigan online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can tune SCOM for your environment so that your network support is proactive rather than reactive. By uncovering looming issues before they cause network outages, proactive monitoring can avoid disruptive and costly information system failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that support a variety of operating systems.
How Your Grand Rapids Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Grand Rapids Michigan, Progent's online network support engineers are ready to provide professional and economical system support the moment your company has to have it. More than two decades of providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve network problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Grand Rapids office has a regular independent consultant or employs a full time organization that know how to handle common computer issues, Progent's Microsoft certified consultants can provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to solve sudden system crises or particularly tough integration problems.

Advantages of Progent's IT Support for Offices in Grand Rapids Michigan
Progent's remote support services enable your Grand Rapids business to experience the advantages of on-call, enterprise-grade IT support without the cost of managing an in-house IT staff. Your network will acquire greater business worth by being increasingly available, productive, and secure. Advantages to your company include:

  • Seamless remote expansion of your on-site support resources
    For most offices in Grand Rapids Michigan, nearby computer support providers, whether represented by independent consultants or an internal maintenance staff, can handle typical network issues. However, serious problems sometimes occur when local resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local service technicians. In these cases, Progent's online service professionals offer an easy, quick, and economical solution to augment your local help and to convey valuable information to improve your ability to resolve future problems locally.

  • Less Reliance on Individual Service Providers
    For IT support, smaller companies commonly rely on independent freelance service providers. Although freelance consultants have smaller overhead than big consulting companies and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the absence of backup personnel may force your business to wait for help during an emergency. As your company grows, network unavailability and trouble with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of backup service expertise to insure your network remains up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Companies typically begin with an IT architecture implemented on a modest budget. Lacking a scalable infrastructure, slap-dash repairs can get piled on top of a weak foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. These badly built environments need proper assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a network infrastructure that can provide the stable foundation to meet current business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller businesses need advice and technical education to negotiate an ever more complex maze of product alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need a network engineer who is motivated to sell a specific vendor's technology. IT support and product sales can lead to a situation where the recommended solution is designed around a profitable product rather than the true needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align technical consulting with the best needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical background, fine tuned support tools, and understanding of enterprise networking allow businesses to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry experience, in the trenches of network service, performing a broad range of technical projects for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This means that you get not just expert technical help, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises help per minute. As a result, you owe just for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be forced to allow minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent has few competitors. Businesses who utilize trusted independent consultants or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and productive.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to offer 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.

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