Progent offers small and medium size businesses expert support for Intrusion Protection products and IPsec VPN products from leading firewall and VPN security companies including WatchGuard, Juniper, and SonicWall. Progent can show you how to create a comprehensive security strategy and select appropriate technologies from a variety of suppliers to support your security objectives while staying within your spending limits.
Microsoft Small Business Server (SBS) is a low-cost suite of server products that offers the foundation for a powerful but easy-to-manage information. The inter-connectivity requirements of the Microsoft .NET functions bundled with Microsoft Small Business Server 2011 requires a network consultant with real-world background and broad experience in planning and implementing effective and comprehensive business technology systems. Progent's Microsoft-certified consultants have extensive experience with the technologies built into SBS 2011 and Microsoft SBS 2008. This experience ensures you success in deploying, managing, and servicing IT environments based on the SBS suite of servers and programs.
Progent's Microsoft-certified Windows Server 2003 engineers can provide computer help and IT consulting for the complete line of Microsoft .NET Servers, Microsoft Windows 2003 Server, and Microsoft Windows 2000 Server. Progent's Windows 2003 migration, integration, update, and support offerings include system planning, deployment, project management, on-site and off-site network support and repair, Call Center outsourcing, expert security services, turn-key outsourcing, and cost-effective co-sourcing.
Progentís Cisco-Certified technology consultants offer experienced PIX Firewall consulting services encompassing architecture, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector threat protection, and safe access services. Ranging from small, plug-and-play desktop devices for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls provide a sensible combination of security, speed and availability for information environments of all sizes. PIX firewalls are build around a hardened, purpose-built operating system, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and connectivity services, including powerful application-aware firewall services, VoIP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and flexible management solutions. Progentís network consultants can show you how to select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent's ProSight Virtual Hosting service combines proven virtualization architecture, a world-class data center facility, and the support services of Progent's Microsoft-certified engineering team to provide small and midsize businesses with a comprehensive information technology outsourcing solution that improves network availability and security, reduces management hassle, and cuts costs. With Progent's Private Cloud Hosting, a smaller company can have all of its operating system platforms and key business application servers hosted in a secure and reliable data center on a high-performance, high-availability virtual machine configured and supported by Progent's network service experts.
Progent's Cisco-certified wireless consultants can assist you to assess the benefits of using Catalyst wireless controllers to manage Wi-Fi deployments of any scale. Progent can help you to support and troubleshoot your existing Wi-Fi network or help you design and carry out an efficient transition from legacy wireless controllers to current models.
Progentís expert software programmers, database designers, and project management consultants can help large businesses to complete development projects for Microsoft Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include fast access to seasoned project managers for advanced planning and program co-ordination or Progent can help customers plug expertise gaps by offering database architects and programmers experienced in developing line-of-business applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can help clients to incorporate SharePoint with additional data sources such as Microsoft SQL and Office Excel to create data-driven intranets and web portals. Progent also can provide experience with multiple web development technologies and can assist businesses to build, expand, repair, or port web-based applications to take advantage of the most current web technology.
Microsoft CRM helps mid-market companies nurture positive customer interactions. Integrated Sales and Customer Service modules enable in-house staff to share information to help improve sales success and offer steady, efficient customer service. Progent can configure the most sensible server and communications environment, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MSCRM consultant who can show you how to integrate Microsoft CRM with your sales or customer service databases.
If you are developing UNIX or Linux applications in an environment that includes Microsoft Windows-based servers, PCs, and office applications, Progent offers full-service IT outsourcing that frees you to focus on your area of strategic expertise without the continual hassle of maintaining your business network. Through the use of automated network monitoring and by providing remote and in-person support when your business needs it, Progent offers an affordable solution for managing an information system that features excellent availability, protection, and efficiency. Progent's Linux developer support services include full-service information technology outsourcing, virtual server infrastructure, remote and in-person support and troubleshooting, proactive network monitoring services, and Help Desk Call Center outsourcing.
The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-premier CCIE network experts can help you to maintain your legacy PIX or ASA 5500 firewalls and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, integrate, tune, manage and debug firewall environments based around Cisco ASA firewalls with Firepower Services.
Years of background delivering Microsoft expertise and Cisco technology consulting has allowed Progent to build a unique capability for supporting branch offices that need network service with the responsiveness common to with small organizations but which includes effective communications, thorough documentation, and adherence to enterprise IT protocols. If your corporation maintains a remote office situated anywhere in or any area served by Progent's engineers, Progent can provide a wide range of onsite and remote network consulting services and network design expertise.
Progent's Microsoft-certified consultants offer online and onsite consulting services for companies of any size to assess the benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any release of Lync Server or Office Communications Server. Progent can help you to plan an on-premises, cloud-based or mixed topology; interface Skype for Business with SQL Server,Exchange, SharePoint Server and Office; configure HA mechanisms; interface Skype for Business with your PSTN gateway; and integrate third-party collaboration systems such as Cisco Video Interop Server. Progent's certified network security experts can help you design and verify a security strategy for your Skype for Business deployment that is compliant with regulatory standards.
Cisco's Small Business family of APs are Linux-powered devices engineered as entry-level wireless APs for light workloads. Progent's Cisco CCIE wireless network infrastructure experts offer remote or onsite integration and debugging services to help you to plan, implement, update, optimize, administer and troubleshoot Cisco Small Business wireless access point environments of any scale or architecture.
Progent can provide economical online consulting services for all releases of Microsoft Access including Access desktop and Access Web App and offers advanced assistance for application development, database migration, performance optimization, BI reporting, and troubleshooting. Progent also offers tailored webinar training for Access application development and database management.
Progent's Microsoft-certified engineers can help you to automate desktop PC update and patch management by providing expertise with management solutions such as Microsoft System Center Configuration Manager, SMS 2003, and Windows Server Update Services.
Progent's certified SharePoint 2019 and SharePoint Online consultants offer affordable online and onsite expertise, software development, and debugging services for organizations of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can help you plan and execute a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud components into a cohesive intranet solution.
Progent can help businesses of all sizes to move all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT administration and reduce equipment investments. Azure offers a comprehensive library of public cloud services and Progent can assist you to evaluate the advantages and limitations of different cloud computing architectures supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises applications and resources and ensure you sidestep the typical errors small companies make when moving to a public cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also assist you to configure firewalls and IPsec VPN connections and to integrate iPhones and iPads and Google Android handhelds.
SQL Server 2008 delivers powerful, familiar tools to IT professionals and information workers, lessening the difficulty of creating, deploying, administering, and accessing enterprise data and database applications on platforms ranging from handheld devices to enterprise information networks. The sophistication and integration requirements of Microsoft SQL Server 2008 require a network consultant with real-world experience and wide knowledge in planning and building information-based, end-to-end business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET environment.
Progentís IT outsourcing packages offer economical computer consulting for medium-size companies. Whether it includes designing system architecture, creating an internal Help Desk or using an outside one, rolling out a new email platform, monitoring your network, or creating a web-based eCommerce solution, outsourcing your IT engineering services can reduce costs and minimize risks, permitting IT support budgets to increase in a more linear and controlled manner than is possible by assembling a bulky, knowledgeable in-house IT organization. Progentís Outsourcing White Paper and datasheets explain how Progent can enable you to build a protected and robust system foundation for your vital Windows-powered business software including Windows 2008, Microsoft Exchange Server, and SQL Server 2008.
Progent's UNIX platform consulting services offer small companies and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of experience provides you with a convenient single source to show you how to build and maintain a protected and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SuSE, Debian-GNU and Mandrake.
Progentís Microsoft certified consultants offer a range of support services for Microsoft Dynamics GP/Great Plains. Dynamics GP is a Microsoft accounting package and business management tool based, like all Microsoft financial tools, on the expandable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP 2010, the latest edition of Microsoft financial products in the Dynamics GP family, provides a cost-effective solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Microsoft Dynamics GP/Great Plains is easy to deploy and configure, and with its modular design you are able to license only the capability you currently need, with the option to add users and enlarge functionality in the future. Progentís Microsoft Dynamics GP/Great Plains Software consulting engineers can help you deploy, configure and manage Dynamics GP 2010 and also earlier editions of Microsoft Dynamics GP.
VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a consistent process for restoring services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and patches and can generate reports to verify full service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and administer a DR solution based on VMware SRM.
Progent has created special network security service bundles intended to provide larger corporations an independent and thorough security assessment from a group of premier security consultants. All Progent's network security evaluation packages incorporate a suite of procedures like automated scans from inside and from beyond the company security perimeter, expert analysis of results by certified security engineers, production of a paper explaining the findings, plus a live concise executive summary and a detailed interactive outbrief for in-house network engineers.
By using virtual servers, companies can operate multiple virtual machines on one physical server. Virtual server technology allows companies to enjoy all the advantages of server segmentation, while avoiding the costs that goes with buying extra server hardware. Virtualization is also the enabling technology behind private clouds, which offer important advantages such as reducing the costs of capital equipment, datacenter facilities, and administration while enhancing data security, network reliability, and recoverability. Other important server management technologies include server monitoring utilities, Microsoft WSUS, and remote system management cards. Progent's certified server management specialists can assist you in all aspects of server consolidation and management to allow your company to contain costs and conserve time.
Progent offers nationwide urgent technical support and consulting services for businesses that operate networks powered by variants of the Linux OS or whose information systems feature a mix of Linux platforms/Linux and Microsoft products. Online technical support provides maximum leverage for your information technology budget by preserving client productivity and shortening the time billed for computer analysis and repair. Advanced online access tools and skilled service specialists and consultants allow Progent to handle most network issues without squandering time and expense by traveling to your site. In the vast majority of situations your IT issues can be remediated by telephone or through a mix of phone help and remote network analysis. Progent can offer the services of Cisco CCIE network experts and CISSP and ISSAP certified security professionals to help with the most challenging system problems.
Progentís Technical Response Center (TRC) offers national extended hours remote support for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service engineers offer after-hours telephone support and online secure computer connection to troubleshoot and repair network problems rapidly and affordably. The scope of technical experience available from Progent's staff of nationwide support professionals allows Progent to escalate even the toughest network issues to competent specialists as required. For critical issues, the TRC endeavors to respond to your call for support within one hour.
Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 Exchange Online and local Exchange systems. This permits you to have specific mailboxes located on your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any facet of planning, integrating and debugging your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can provide occasional support to help you through challenging technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is successfully completed on schedule and on budget.
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Progent's certified SonicWall firewall consultants can help you deploy, manage, and update SonicWall firewall/VPN devices including the current SonicWall TZ, NSa and NSsp Series of appliances and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISM and GIAC-certified cybersecurity experts can help you incorporate SonicWall security gateways into an end-to-end security plan and design security into your corporate practices.
Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Azure hybrid cloud planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has 20 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Email Guard by Postini provides continually updated spam and virus filtering, data filtering, and protection from email-based directory harvesting and DSA attacks. Progent is a Postini aggregator and service specialist. If your organization is too small to purchase for a regular Postini license, you can still have the use of Postiniís Perimeter Management technology via Progentís E-Mail Guard anti-spam and virus defense aggregation offering. Progentís expert e-mail security consultants can help you develop an email safety plan that includes spam filtering and antivirus services and processes.
Progentís Microsoft-certified consultants offer small and medium sized businesses computer consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, teams and data. SharePoint Portal Server provides a central location for your employees or clients to connect to, manage, distribute and manipulate relevant information, files, and applications and to communicate with one another. It enables quicker and better decisions, more effective sharing across teams and more streamlined business practices. The primary objective of SharePoint Server is to gather together, in a productive way, all of the diverse sources of knowledge accessible within and outside a business network. Windows SharePoint Services join employees, clients, workgroups and major tasks with the information theyíve created in a way that makes data convenient to find, retrieve and re-use.
Lync 2013, now called Skype for Business, allows businesses of any size to create a manageable and secure communications environment that supports a Bring-Your-Own-Device computing style with instant messaging (IM), presence, web conferencing with application sharing, as well as IP-based and PSTN calling across a wide assortment of desktop and handheld endpoints. Progent's certified Lync 2013 experts and network architects can help you to assess the advantages of Lync Server 2013, create an on-premises, cloud-resident (with Microsoft Lync Online) or mixed model suitable for your current and long-term plans, implement Lync 2013 in a way that expedites your return on investment, and deliver live online and onsite training to your management staff and users. Progent has expertise in critical pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync 2013 with key Office and Office 365 apps such as Outlook clients and PowerPoint.
Progent's Check Point firewall consultants can help you design, configure, and administer firewall solutions that rely on Check Point Software Next Generation firewalls and Check Point's subscription-based security services. Progent can also help you maintain older Check Point firewall models or upgrade efficiently to Check Point's next-generation firewalls.
Progent offers the assistance of a certified VMware VCDX expert to help you design, configure, manage and troubleshoot VMware vSphere and vCloud-powered virtualization solution for local datacenters, private and public clouds, or hybrid deployments. Progent can provide world-class knowledge for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery. Progent offers in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum uptime, fault tolerance, and disaster recovery.
Small to mid-sized businesses can now get all the advantages of Microsoft System Center Operations Manager and also have quick access to Progentís Microsoft and Cisco Certified IT support professionals. With Progent's economically priced network service programs, small organizations can choose a basic Microsoft System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager to provide small company networks world-class availability, security, and productivity.
Progent can provide the assistance of a certified VMware VCDX consultant to help you plan, configure, manage and troubleshoot VMware vSphere-based virtualization ecosystem for on-premises networks, cloud environments, or hybrid systems. Progent can provide advanced expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent offers in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery.
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats.
Progentís IT outsourcing packages provide economical network support for mid-size businesses. Whether it includes planning network infrastructure, creating an internal Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your system, or developing an on-line eCommerce solution, outsourcing your network technical services can smooth out expenses and minimize uncertainties, allowing IT service expenses to increase in a more moderate and controlled manner than is possible by amassing a bulky, all-purpose internal network support staff. Progentís Outsourcing White Paper and flyers explain how Progent can enable you to create a protected and highly available network foundation for your critical Windows-powered business software including Windows 2008, Microsoft Exchange Server 2007, and SQL Server.
Progent's Cisco-authorized IT experts can show you how to create an economical, high availability Internet connection solution that can deliver non-stop Internet connectivity via a broad range of fault tolerant Internet access technologies including non-stop BGP, automatic fail-over, and redundant ISPs. Progent offers CCIE professionals to help you apply the most current techniques for fault tolerant Internet access to implement an economical, fully redundant Internet network with automatic failover and other features to deliver zero-downtime Internet availability.
Stealth intrusion checking is a key component of any comprehensive IT system security plan. Progentís security experts can run extensive penetration tests without the awareness of your company's in-house IT resources. Unannounced penetration checking shows whether existing security monitoring systems such as intrusion incident alerts and event log monitoring are correctly set up and consistently monitored.
Progent can help your company to design and implement a smooth transition from a Sun Solaris-based information system to a network powered by Windows and suited for running Microsoft's powerful office productivity suites, business applications, and software development tools. Progent's Solaris, Windows and Cisco engineers and software development specialists can help you preserve your information and minimize productivity disruption by developing an effective migration strategy that preserves your existing investments in Sun Solaris application and infrastructure. UNIX-to-Windows transition consulting expertise offered by Progent include evaluation of existing environment, transition strategy and testing, Exchange migration support, data and application software porting, and processor and media transition and consolidation.
Microsoft Windows Enterprise Directory demands extensive field experience to configure efficiently across a large corporation. Progentís Microsoft Certified consultants are experts in designing, integrating, and maintaining sophisticated Enterprise AD projects. Progentís fields of proven competence with Windows Server Active Directory include replication issues, multi-domain partition design, repair of corrupted Active Directory objects, dealing with residual beta version configuration objects in production AD systems, and repair of unsuccessful configurations of Active Directory and AD-associated applications.
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it.
Remote management cards give network managers full control of a server without the need for an on-site visit. Using remote management cards, all console screen information plus keyboard and mouse operations are transferred to a remote session to an IT expert who can be located anywhere in the world. Progent's Microsoft and Cisco authorized engineers can assist you to design, implement, and support a high-availability company network that incorporates remote management cards and Progent can utilize these remote server management cards to provide low-cost remote technical support. Progent is familiar with a variety of remote management cards such as Aten IP9001 remote server management cards, American Megatrends MegaRAC remote server management cards, Dell remote server management cards, HP Lights-Out 100c remote management cards, and Peppercon remote server management cards.
System Center 2016 provides important improvements in the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; unified management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting team offers world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
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Medium-size companies can get all the advantages of System Center Operations Manager 2007 and have quick availability of Progentís Microsoft and Cisco Certified IT support professionals. With Progent's economically priced IT support programs, medium-size organizations can choose a simple co-sourcing package built around Microsoft Operations Manager with server monitoring, automated warnings, in-depth reporting, Help Desk support, and remote troubleshooting. For companies with mission-critical environments who need non-stop networking, Progent offers a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to offer medium-size business information systems world-class reliability, protection and performance.
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E-Mail Guard is a complete service for blocking spam and virus attacks. E-Mail Guard handles the protection and administration of corporate email by offering constantly updated spam and virus blocking, policy administration, content testing, and protection against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also includes tracking, administration and analysis tools as well as outgoing email testing to help you troubleshoot your e-mail system and specify and enforce company security policy.
Progent can provide the services of a CRISC-certified risk management consultant to help you to design and implement an enterprise risk management strategy following best practices identified by CRISC and crafted to align with your company's risk tolerance, business goals, and budgetary guidelines.
Progent's Standard Help Desk Services provide a complete service desk solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Help Desk services are provided at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progent's Cisco-Premier network management engineers can help you to use Cisco's management tools alongside a selection of specialized third-party applications to build a comprehensive network management strategy in order to keep your network running smoothly, fully utilize expensive resources, guard your data, revive quickly from device failure or malicious assaults, and enable you to expand or reassign network resources intelligently and economically as your company grows.
Progent offers nationwide urgent phone support and troubleshooting services for businesses who run environments powered by variants of Linux or whose information systems include a mix of Linux platforms/Linux and Microsoft products. Online network consulting provides maximum leverage for your information technology dollar by preserving user efficiency and shortening the time charged for computer analysis and repair. Advanced remote access technology and skilled service specialists and consultants combine to enable Progent to handle most IT problems without squandering time and money by going to your location. In the vast majority of situations your network issues can be remediated by telephone or via a combination of telephone support and online access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISM and CISSP certified security professionals to assist you with the most challenging system problems.
Progentís computer outsourcing support offerings for small companies feature planning Windows XP, .NET Server, and Microsoft BackOffice environments, managing upgrades to Microsoft Windows XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, online and in-person troubleshooting, fixing stubborn integration problems, and producing a comprehensive security plan. Progent can show you how to enhance system reliability and throughput via fault-tolerant technologies, redundant network architecture, and proactive network monitoring. Progent also offers special project help for major migrations and can help with needs definition, resource identification, bill of materials development, vendor qualification, purchasing coordination, and full documentation. Progentís computer outsourcing help also includes education for office productivity software such as Microsoft Office XP.