Progent believes that a well architected and implemented network is a vital piece for accelerating a firm's growth, and Progent follows this credo in our corporate system infrastructure. Progent has built a zero-downtime virtual office infrastructure that allows Progent's in-house engineers and authorized contractors to offer rapid and efficient service, cooperate easily on complex jobs, and gain from professional and personal maturity by acting as part of an exciting business culture of self motivation and freedom.
Microsoft Dynamics GP 2015 R2 features a revamped architecture that improves cloud integration, works with popular smart phones and tablets, permits single sign-on with Azure Active Directory, and strengthens security and compliance. Dynamics 2015 R2 also simplifies management reporting, includes new Workflows, expands the Web Client, and adds over 100 enhancements to its library of applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the broad knowledge and hands-on experience to resolve the many technical and business issues involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help your organization to perform an efficient migration that will maximize the business value of your investment in this powerful platform.
Progent's Standard Help Desk Services provide a complete service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Help Desk services are offered at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's pricing model is to bill for remote service and on-premises visits per minute. As a result, you are billed only for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for support services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast fixes so you won't be tempted to allow minor problems to fester.
If your business operates a UNIX, Linux, or Solaris network or a multi-OS computer system, Progent's CISA and CISSP-certified security specialists can help your whole organization in a wide array of security topics such as security management practices, security architecture and strategies, access control systems and techniques, software development security, operations security, hardware security, communications, network and web security, and workplace recovery planning. CISM, CISSP and ISSAP stipulate the basic skills and international standards of performance that network security managers are expected to master. These certification provide executive management the assurance that consultants who have achieved their CISA or CISM qualification have the background and theory to offer world-class security management and engineering services.
Progent's ProSight family of managed services are designed to offer organizations who have minimal internal IT support teams with low-cost access to enterprise-class management tools and technical expertise. Benefits of the ProSight catalog of managed services include predictable network management costs, smart automation of routine management tasks, ongoing adoption of new technology, graceful migration from legacy systems to up-to-date solutions, improved fit between computer technology with strategic objectives, access to seasoned network experts, and freeing up management to concentrate on business instead of ever-changing network technology.
Progent's temporary staff augmentation services enable businesses to respond to sudden increases in demand for IT support personnel without incurring the costs and hassle associated with identifying and hiring reliable technical workers and without increasing your full-time head count.
Progent's Private Cloud Hosting and Management outsourcing provides comprehensive hosting of a small company's servers in a solution that gives the maximum level of dependability and expandability and is also simple to transfer to any data center. Progent's Private Cloud Hosting and Management options are built upon mature virtualization technologies that allow small and midsize companies with mixed- platform environments to economize significantly on the expense of capital equipment, system support, and network administration while benefiting from world-class reliability and an unprecedented degree of vendor independence.
Progent's Cisco CCIE-certified Wi-Fi network infrastructure experts offer remote or onsite integration and troubleshooting services to assist you to design, configure, update, tune, manage and debug Aironet wireless access point deployments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your wireless ecosystem with your wired network and cloud-based resources to build an enterprise connectivity foundation that is easy to manage and scale. Progent also can provide affordable wireless site surveys to assist you to decide the most appropriate selection, location and configuration of Aironet Wi-Fi APs to work with your specific workplace design, construction, and anticipated network traffic.
Network monitoring commonly involves observing a network’s resource utilization to help identify data traffic backups or fix hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free network monitoring tools that work under Linux or UNIX and can be deployed to observe multi-OS networks where Linux and Windows operate together. Progent's network support consultants can show you how to take advantage of both these programs to tune and repair your network. Progent's UNIX support professionals provide small businesses and developers help with managing and supporting UNIX and Linux networks that coexist with Windows-based products.
Progent's Linux consulting services provide small and mid-size companies and software developers support for managing and maintaining Linux systems that run with Microsoft-based technology. Progent offers your business access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience provides you with a convenient single consulting firm to help you create and manage a protected and reliable cross-platform network and communications solution that allows Linux and Microsoft coexistence by integrating Microsoft Windows with major Linux variations such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
Progent's consultants have supported Dynamics GP and Great Plains ERP software for almost two decades and Progent has provided integration, customization, education, and debugging since the platform's debut. Progent offers advanced expertise for updating legacy Dynamics GP/Great Plains deployments. Progent can help you to plan, test, and implement an efficient upgrade from a a legacy version to the newest version of Microsoft Dynamics GP.
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including protection, detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks.
Progent offers enterprise customers the help of a NetApp-certified consultant for remote or onsite support for NetApp's complete portfolio of SAN software and hardware products including Data ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVauly continuous backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN storage technology supported by Progent include SAN dsign, hybrid-cloud deployment, virtualization, migrations, transparent patching, system management, security and compliance, high availability, and troubleshooting. Progent offers Level 3 support to assist you to resolve issues with NetApp SAN deployments efficiently based on best practices.
Progent's Cisco CCIE Wi-Fi infrastructure consultants offer online or on-premises integration and troubleshooting support to help your organization to design, implement, update, tune, administer and debug Aironet wireless access point environments of any scale or architecture. Progent's Cisco wireless controller experts can also assist you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-based resources to create an enterprise-wide connectivity foundation that is easy to administer and scale. Progent also offers affordable Wi-Fi site surveys to assist you to decide the most efficient selection, location and setup of Aironet Wi-Fi APs to work with your specific workplace layout, building structure, and expected workloads.
Progent's Microsoft-certified Windows Server 2003 consultants can provide network help and expert consulting for the complete family of Microsoft .NET Servers, Microsoft Windows Server 2003, and Windows Server 2000. Progent's Microsoft Windows Server 2003 upgrade, configuration, administration, and support offerings include network planning, deployment, project management, on-site and off-site network support and troubleshooting, Help Desk outsourcing, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.
Key features of Dynamics GP/Great Plains accounting include a modular design that allows you to license only the components you need, a standardized foundation built on Microsoft technologies to protect your investment and offer a tightly integrated environment, enhanced reporting capabilities that allow you to monitor all operations, revenues and spending and sales patterns, compatibility with Microsoft Office to speed access to business data, the capability to process data from almost any db software or desktop application into Microsoft Dynamics GP/Great Plains, plus an open design that makes it easy to create custom programs. Progent can help you set up and maintain a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can offer expert GP/Great Plains support professionals to show you how to turn the advanced features of Microsoft Dynamics GP accounting into a high-value business solution.
Progent's Microsoft-certified consultants offer online or in-person support to assist businesses of all sizes to plan, implement, manage, and troubleshoot a backup-and-restore system based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from older versions of SCDPM or from another backup platform, and Progent can optimize your Data Protection Manager implementation for onsite, cloud-based, or hybrid environments. Progent can provide occasional help for resolving particularly challenging issues, or comprehensive project management services. Progent can also assist your business to design SCDPM 2012 into an enterprise-class disaster recovery plan.
Progent’s Microsoft certified experts provide a variety of support services for Microsoft Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft financial platform and corporate management tool built, like all Microsoft accounting solutions, on the expandable and popular platform of Microsoft Windows technology. Dynamics GP/Great Plains 2010, the latest version of Microsoft financial software in the Microsoft Dynamics GP family, offers an affordable solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Microsoft Dynamics GP is easy to install and integrate, and with its segmented approach you are able to license only the capability you currently need, with the ability to expand users and enlarge functionality when necessary. Progent’s Dynamics GP/Great Plains Software consulting engineers can help you deploy, customize and manage Microsoft Dynamics GP/Great Plains 2010 as well as earlier editions of Microsoft Dynamics GP/Great Plains.
Server proliferation puts pressure on network budgets and management resources. Server reduction via a virtual architecture promises lower total cost of ownership of hardware and faster return on investment, more efficient utilization of physical computers, simplified operations, enhanced system availability, and easier manageability. Typical uses for virtual machines include resource consolidation, low-cost hosts for mission-critical legacy applications based on outdated operating systems, and affordable isolation of software development or pilot testing environments from production systems.
If your company does not require immediate online support but expects to require technical services with your information system soon, you can save time and money and guarantee that the appropriate IT skill will be available when you want it by contacting a Progent sales agent and registering as a client. For details, phone 800-993-9400 or send email to firstname.lastname@example.org.
Progent can provide the services of CISM Premier security consultants. The Certified Information Security Manager (CISM) committee describes the core competencies and international standards of skill that information security managers are required to master. CISM gives executive management the assurance that consultants who have qualified for their CISM certification possess the experience and capability to deliver efficient security administration and consulting consulting.
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and easy recovery capabilities for Microsoft environment. Data Protection Manager 2016 offers application-aware backup for critical platforms like SQL Server, Exchange and SharePoint Server, protects Windows and Linux VMs, supports VMs hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified experts can help businesses of any size to plan, deploy, manage, and troubleshoot an enterprise-wide backup/restore system built around Data Protection Manager 2016. Progent can assist you to upgrade from a previous release of DPM or from a legacy system, and Progent can tune your SCDPM 2016 ecosystem for on premises, hosted, cloud-based or hybrid deployment models. Progent can provide remote or onsite consulting expertise and can deliver as-needed expertise to help you through technical bottlenecks or deliver comprehensive project management support to help you complete your Data Protection Manager 2016 initiative on time and within your budget.
Progent's Microsoft-certified engineers offer technical help and IT consulting expertise for Microsoft Exchange 2003 Server, Windows 2003 Server, and for the entire family of Microsoft server platforms. Progent's upgrade, configuration, administration, and troubleshooting expertise for Exchange 2003 Server include system design, deployment, project management, onsite and remote technical support, Help Desk Call Center support, certified security consulting, and full-service network management outsourcing.
Progent's Microsoft engineers can provide in-depth expertise in implementing, using and troubleshooting any edition of Project Server and can provide a wide range of affordable online support services based on proven best practices to help businesses of all sizes to get all the benefits of this leading platform. Consulting support available from Progent include solution planning, installation and migration, strategies for safe file and status sharing among onsite and remote or mobile users, network optimization, and customized online training classes.
Progent's experts can provide Apple macOS and OS X users a range of services including desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Entourage and Exchange Server help, security services, and one-on-one education. Progent can assist clients to migrate to macOS from Mac OS X or earlier versions of Apple Mac OS X and Progent can provide help with Apple Mac application software. Progent's specialists in Apple technology can also help your business with Apple iPhone integration and Apple iPad synchronization, or moving to iCloud services. For business networks built solely on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the difficulty of planning, integrating and supporting a network environment that is reliable, safe, efficient and able to achieve your organization's business goals.
Progent's CCIE-certified networking consultants offer high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
Progent provides nationwide urgent technical support and consulting services for companies that run Sun Solaris networks or whose IT systems include a mix of Solaris and Microsoft Windows products. Remote network consulting provides maximum return for your IT budget by preserving user productivity and limiting the hours charged for computer repair services. Advanced remote support tools and skilled service specialists and engineers allow Progent to handle the majority of IT problems without squandering time and money by traveling to your location. In most of situations your IT problems can be remediated over the phone or via a combination of phone support and online connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA and CISM certified security professionals to help with the most difficult network problems.
Progent’s wireless professionals can help small businesses plan, select, evaluate, deploy and support secure building-to-building wireless bridging products that integrate transparently into your existing network while providing a degree of protection that matches or exceeds wireline connections. Progent provides experience in wireless network technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless vendors and can help you select and install the wireless link solutions that align best your company requirements.
Progent can help you in any and all phases of your migration to Microsoft Exchange Server 2016 including planning HA architecture for an on-premises, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; specifying mass storage capacity required for your virtual machines, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client integration with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Progent’s private cloud hosting service allows small and midsize organizations to run mission-critical applications like SQL and Exchange from a secure Tier III data center facility on fault-tolerant hardware with offsite backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Data Protection Manager for automatic backup and restore. Smaller organizations can take advantage of Progent’s private cloud to avoid large investments in the purchase, upkeep, and management of network equipment and facilities while achieving the highest levels of system reliability and physical security.
Microsoft Windows Enterprise Directory requires extensive field experience to integrate optimally across a large corporation. Progent’s Microsoft Premier engineers are experts in planning, integrating, and maintaining complex Microsoft Enterprise AD projects. Progent’s fields of expertise with Microsoft Windows Active Directory include replication issues, multi-domain partition configurations, correcting corrupted AD objects, dealing with residual beta version configuration objects in online AD environments, and repair of failed installations of Active Directory and AD-associated applications.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Microsoft Windows Server 2008 is a major advance in making IT networks more protected and available, easier to virtualize and manage, higher performing, and able to offer a better platform for web hosting and development. Progent can assist your business benefit fully from the improvements built into Microsoft Windows Server 2008 by delivering Microsoft-certified consulting, support, training, staffing, network monitoring, and security expertise.
Progent's Microsoft engineers can provide cost-effective remote technical support and development services to help you to plan, deploy, administer, and troubleshoot Microsoft SharePoint 2010 installations that can include web sites that can function as portals, extranets, document management applications, wikis, data warehouses, business analytics, enterprise-wide search engines, Visio-driven workflows, and other utilities to support and enhance collaboration. Progent can show you how to integrate SharePoint 2010 with MS SQL Server and with other data sources and with Microsoft's popular office productivity applications including Excel, Word, PowerPoint, and Project. Progent can help your business to migrate from earlier versions of SharePoint or move a multi-vendor mix of web applications into a unified and easily managed SharePoint 2010 solution.
Progent offers national online technical support and troubleshooting services for companies who operate macOS and OS X environments or whose IT systems feature a mix of Mac and Microsoft products. Progent's engineers can provide macOS and OS X clients a variety of services including desktop support, upgrading to the most recent version of macOS from legacy versions of Apple macOS or OS X, plus expertise with Mac applications. Progent can also assist your business with Apple iPhone and Apple iPad integration and management, or migrating to Apple's iCloud. Remote technical support offers maximum leverage for your IT dollar by protecting user efficiency and shortening the time billed for computer analysis and repair. Advanced remote support technology and skilled technicians and consultants allow Progent to handle the majority of network problems without wasting time and expense by going to your location. In the vast majority of situations your IT problems can be dealt with by telephone or through a mix of phone help and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISM premier security professionals to help with the most difficult system issues.
Progent can assist you to evaluate the wealth of subscription plans available with Office 365 and integrate your network with Office 365 so you derive top business value. Progent offers expertise with multi-platform networks that incorporate Windows, macOS or OS X, and Linux software. Progent can also assist you to create and maintain hybrid networks that seamlessly integrate local and cloud resources.