Progent is structured to provide comprehensive online consulting for all major technical areas associated with today's small company IT networks and allows you to outsource a variety of vital, on-demand support services such as a temporary Chief Information Officer to offer senior-level planning and negotiating skills, a Call Center for help desk services, 24x7 server monitoring, spam and email-borne virus filtering as an outside-the-firewall service, project management for major initiatives such as office moves oroperating system migrations, Cisco-certified consultants for building and maintaining fast and reliable network infrastructure, certified security engineers to ensure data protection and compliance, disaster recovery experts to help design business continuity strategies, and software developers to create, enhance, or repair mission-critical application programs.
Progent's Solaris platform consulting services offer small companies and software developers assistance with managing and maintaining Sun Solaris systems that operate with Microsoft-powered technology. Progent can give your organization contact with Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISM credentials. This broad array of experience provides you with a convenient single source to help you build and maintain a secure and reliable mixed-platform connectivity and communications environment that allows Sun Solaris and Microsoft coexistence by combining Microsoft Windows with major variants of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.
Progent's Reseller Program for IT Service Firms lets you use Progent's consulting engineers while retaining your own brand as a transparent extension of your IT services team.
Progent's Microsoft-certified consultants can assist you to analyze the possible benefits of Hyper-V-powered server virtualization for your business, conduct test implementations to verify Hyper-V's operation with your line-of-business software, evaluate your network and server infrastructure for optimal operation with virtualization technology, help you in upgrading to Microsoft Windows Server 2008 and configuring Windows Hyper-V, educate your network management personnel to track and administer Hyper-V, provide expert consulting support for enhancing the protection of your virtual servers, establish and validate business continuity processes that optimize system uptime, and deliver continuing consulting and technical support including affordable online troubleshooting and turn-key Help Desk services.
Progent can assist small and medium-size businesses to deploy VoIP solutions to provide their at-home employees the benefit of transparent extensions of the company phone network.
Progent's Cisco-certified CCIE network engineers can help your company to manage your current PIX 500 or ASA 5500 firewalls or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, configure, optimize, administer and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services
Before Progent's Microsoft Operations Manager solution, system problems were handled reactively, after users were impacted by them. With the help of proactive, automated alerts and trend analyses created by Microsoft Operations Manager, Progent can now address network troubles before they grow to be serious enough to impact network availability. Thanks to Microsoft Operations Manager, Progent can resolve looming problems before customers are aware that the problems exist. Progent offers help for MOM 2005 and Microsoft Operations Manager 2000 to provide small business IT systems enterprise-class service continuity, security and productivity.
DoubleTake/Carbonite Software publishes a family of products designed to provide small and midsize businesses a range of cost-effective solutions for replicating and restoring business-critical workloads including Microsoft Exchange Server, Microsoft SQL, RIM Blackberry, and Microsoft SharePoint. Progent's business continuity planning experts have in-depth backgrounds incorporating DoubleTake/Carbonite technology into small company IT networks to achieve a high level of availability and disaster recovery readiness at an affordable cost.
Progent can help your business to support System Center 2007 Configuration Manager to simplify operations, enhance security and compliance, and boost productivity by ensuring that operating systems and applications stay current, tracking product licenses, and monitoring resource usage profiles so you can make informed purchasing choices. When your organization is ready to upgrade your SCCM 2007 change management ecosystem, Progent can assist you to plan and implement an efficient move to SCCM 2012.
Microsoft 365 Exchange Online lets you utilize cloud-resident virtual machines, mailboxes and other email infrastructure to reduce capital costs and management overhead. You can deploy Microsoft 365 Exchange Online to host all your mailboxes, or you can integrate a hybrid solution that combines both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer affordable online technical support to assist your small businesses to evaluate the benefits of Exchange Online, design a solution that aligns with your business needs and budget, carry out a non-disruptive move from your current Exchange system to one that incorporates Microsoft 365 Exchange Online, train your IT team and users, and deliver ongoing consulting and technical support.
The Helpdesk service delivery structure used by Progent offers small businesses an dependable option to dependence on independent service individuals by offering extensive technical knowledge shared by numerous support teams, optional round-the-clock availability of urgent assistance, escalation capability to top-level engineers for handling even the most intractable issues, support consistency and reliability, quick follow-up overseen by veteran service managers, a variety of easy-to-use ways for initiating service jobs, and excellent process visibility made possible by ticket updates and accessible via a web-based portal.
Progent's Support Program for IT Service Organizations lets you take advantage of Progent's information technology engineers under your own brand as a transparent arm of your network consulting team.
Progent's Duo managed services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Android, and other personal devices.
Progent's ProSight portfolio of managed services are geared to provide businesses who have minimal internal IT administration and support teams with affordable access to world-class management platforms and consulting expertise. Benefits of Progent's ProSight catalog of managed IT services include fixed IT maintenance costs, smart automation of routine management processes, continual adoption of new information technology, graceful migration from legacy technology to modern solutions, improved fit between information technology with strategic goals, guidance from veteran network consultants, and freeing up management to concentrate on business issues instead of ever-changing information technology.
Progent can assist you to design, implement and administer a backup solution built around MSP360 Backup technology to protect your resources residing on any major public cloud. Progent can provide end-to-end monitoring and management to prevent data loss resulting from user miscues, computer glitches, ill-intentioned insiders, and external attacks like ransomware.
Progent's data center support services are designed for businesses with hardware housed at IDCs or data center colocation hosting facilities and in need of on-demand in-person service at the co-location facility as well as off-site support from Microsoft and Cisco Premier experts. Progent offers a complete array of IDC and data center and colocation consulting services such as system architecture evaluation, Windows and UNIX server installation and maintenance, tech support for server and communications networking, development and deployment of non-stop configurations, defining and implementing layered security structures, firewall integration and support, configuring load balancing solutions, and creating fault tolerant server and storage cluster configurations.
Progent makes use of the Flexential Tampa data center mainly to deliver private cloud hosting services. Progent maintains a team of IT consultants based in the Tampa area, and Progent also offers online support from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware specialists, and veteran disaster recovery/business continuity preparedness experts. Progent can also assist you to design and implement a migration to the Flexential facility with services like planning system configuration, specifying hardware, system setup and validation, debugging, setting up remote management, and training your IT staff.
Progent has 20 years of background helping small and mid-size businesses to plan, install, tune, manage, and troubleshoot IT networks that incorporate telecommuters.
Progent's Microsoft-certified consultants provide small and mid-size businesses enterprise-level consulting support for SMS Server and System Center Configuration Manager 2007, Microsoft's standard tools for change and deployment management. System Center Configuration Manager 2007 is the new name for the change management solution previously known as SMS Server. System Center Configuration Manager 2007 offers a variety of new features to Microsoft Systems Management Server 2003 including comprehensive automation, integrated Vista Microsoft Windows Server 2008 awareness, NAP security support, and device driver management. Progent's certified consulting professionals can help you use SMS Server or System Center Configuration Manager effectively for automated operating system and application software deployment, security patch control, application metering, and software license compliance. Progent's consultants can also help you to migrate efficiently from Microsoft Systems Management Server to Configuration Manager 2007.
Progent can help small and medium-size companies to configure centralized endpoint management and monitoring solutions for maintaining devices operated by an offsite workforce.
Cisco offers an extensive product line of routers that includes appliances built to deliver the protection, bandwidth, and reliability demanded by organizations ranging from small offices to global enterprises and service providers. Cisco routers feature support for redundancy, automatic failover, and backup power for improved fault tolerance and system availability. Progent can show you how to select and configure Cisco routers to establish a reliable foundation for your IT system and to make it easy to expand as you add new users, open new offices, deploy new services, open your network to clients and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers powered by the Cisco IOS platform, such as Cisco's 800 series of small business VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for the network core, plus older 2500 and 2700 Series Routers.
Progent's Duo service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices.
Progent's pricing policy is to bill for phone service and on-premises visits by the minute. As a result, you owe only for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity avoids big bills for quick solutions so you will not be forced to permit less critical problems to stay unaddressed.
Progent can provide cost-effective online assistance to help you to plan, deploy, and troubleshoot any aspect of your iPhone and iPad and Windows integration efforts and is available for quick tasks to help you get past specific technical roadblocks or major engagements to help you finish business-critical projects on schedule and within budget. Progent has expertise in local, cloud-based, or hybrid networks and can help you build or maintain a resilient, protected and efficient network infrastructure that is best suited to your computing model. Progent can also provide remote and onsite training to help manage and use your iOS devices in a safe, collaborative ecosystem that optimizes the business value of your information network.
Cisco's Catalyst family of Wi-Fi controllers simplify the administration of Wi-Fi networks by unifying the configuration and management of wireless APs, tuning Wi-Fi throughput by limiting the effect of radio frequency congestion, enhancing wireless uptime with rapid failover, and strengthening security by detecting cyber threats and analyzing network traffic based on user class and location. Progent can assist you to configure Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of all sizes. Progent can help you to administer and debug your existing Cisco Wi-Fi environment or carry out an efficient transition to Cisco's latest wireless controller solutions.
Progent's Microsoft-certified relational database developers can provide businesses of any size online support for popular database platforms such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting services offered by Progent include installation and configuration, database design and coding, management services, replication strategies, storage management, performance tuning, data migration, information security, backup/restore systems, problem solving, and webinar training.
Progent's Microsoft-certified engineers can provide affordable online technical support and programming services to help your business to plan, implement, administer, and maintain Microsoft SharePoint 2010 installations that can feature web sites able to function as portals, extranets, document management applications, wikis, data marts, business information systems, enterprise search engines, workflows, and other tools to support and enhance teamwork. Progent can show you how to combine SharePoint 2010 with Microsoft SQL Server and with other databases and with Microsoft's popular office productivity programs including Excel, Word, PowerPoint, and Visio. Progent can help you to upgrade from earlier versions of SharePoint or adapt a multi-vendor mix of web applications into a unified and easily managed SharePoint 2010 environment.
Our compensation structure is built on revenue sharing, so similar to being an independent contractor, your earnings are entirely tied to your generated revenue. Some of our consultants focus on quality of life and elect to consult at an easy pace, utilizing our flexible calendar to pursue individual enthusiasms like mountain biking, motorcycle racing, snow boarding, surfing, vacations, or spending private time with relatives and acquaintances. Others use the chance to earn big bucks via hard effort and extended hours. Progent fully supports either side of the spectrum and any point in the middle.
Progent can deliver a variety of low-cost remote and onsite support services to assist your business to configure, manage, and troubleshoot workstations and handhelds powered by Windows, Apple macOS/OS X, Apple iOS, Android, or Linux.
Progent practices information transfer from Progent's support experts to clients. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Small businesses who utilize trusted independent consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.
For large businesses, Progent can supplement in-house IT groups by providing extensive background in supporting key Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint experience, and Microsoft SQL Server consulting. For the nationwide or worldwide enterprise with branch offices, Progent can perform as a transparent nearby supplement of corporate IT management. Progent's enterprise consulting services include corporate-wide security, remote branch office support, network architecture, Sarbox conformance, project management, and top-level service for multi-site office environments based on Enterprise Windows 2000. Progent can offer field consultants and specialists to help with a site relocation or branch move, or a network designer to help with building or utilizing an Internet Data Center or Hosting Facility.
Progent's Help Desk Call Center management and co-management service programs help organizations to reduce costs, increase output, and respond immediately to sudden changes in business circumstances.
Progent's data center IT services are intended for companies with hardware housed at IDCs or data center colocation hosting sites and requiring timely on-premises service at the colo facility as well as off-site help from Microsoft and Cisco Premier Certified experts. Progent offers a complete range of data center and data center and colocation consulting services including network topology evaluation, Windows and UNIX server integration and support, tech support for server and communications networking, development and installation of fault tolerant configurations, architecting and implementing layered security structures, firewall integration and support, designing load balancing solutions, and creating high-availability server and storage cluster configurations.
Exchange Server 2013 incorporates significant enhancements to the capabilities of Microsoft Exchange 2010 and delivers important new features plus a redesigned structure. These enhancements affect key areas including manageability, availability, compliance, cost of ownership, teamwork, expandability, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting experts can help you evaluate the potential business benefits of upgrading to Exchange 2013, design an efficient validation and rollout plan, and train your IT staff to manage your Microsoft Exchange 2013 solution. Progent also offers ongoing remote support and management services for Exchange 2013.
Progent offers customized remote training for a range of client apps and environments such as Office and Microsoft 365 Excel, Word, Publisher and Outlook plus Acrobat Writer, Photoshop, Crystal Reports, and Windows 10. Remote instruction provides the advantages of traditional in-person instruction, such as immediate communication between clients and teachers, but avoids the costs of travel and the hassle of trying to accommodate the availability of many students. Available to individuals or classes of all sizes, Progent's virtual training permits the instructor to conduct the class from an online office while the students can be spread across a campus or all over the country. Live online education utilizes proven teaching mechanisms such as broadcast white boards, electronic hand-raising, and shared desktops. Sessions can be brief and personalized to specialized subjects or extended in time and wider in scope.
Progent's Cisco certified network infrastructure consultants can assist you to maintain older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also help you to configure, administer, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Progent's Check Point firewall experts can show you how to design, configure, and manage firewall environments that rely on Check Point Software NGFW firewall appliances and Check Point's cloud-based security services. Progent can also help you support older Check Point firewalls or migrate efficiently to Check Point's modern security gateways.
Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, manage, and debug Cisco IP phones, video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from discontinued Voice over IP devices to the latest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly known as CallManager, or with Cisco Unified Communications Manager Express to create a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified CM apps like Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact center. Progent can provide support with any facet of Cisco IP Phone integration including reviewing dial plans, configuring SIP gateways, deploying ISR G2 routers with CUBE internetworking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.
Even if your company has a small network support staff and a modest technology budget, your information network can still have the same high reliability and responsiveness that once required a substantial internal support group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-premier IT consultants, the most recent system management products for 24x7 monitoring and alerts, and economical service programs such as a help desk service to keep your vital business applications and hardware operating.
Microsoft allows you to create seamless hybrid networks that combine Microsoft 365 and on-premises Exchange systems. This permits you to have some mailboxes hosted on your physical datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consultants can assist you with any facet of designing, integrating and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can deliver as-needed expertise to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange solution is carried out on schedule and within budget.
Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, tune, manage, and debug IT networks that support teleworkers.
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that improves cloud integration, supports the most popular smart phones and tablets, allows one-time login with Azure AD, and strengthens security. Microsoft Dynamics 2015 R2 also simplifies reporting, incorporates nine new Workflows, extends the Web Client, and adds more than 100 enhancements to its library of applications. Progent's team of Microsoft-certified consultants have the depth and breadth of technical skills and hands-on experience to address the critical technical and business challenges involved with upgrading to Dynamics GP 2015 R2 and can help you to carry out an efficient migration that will maximize the return on your investment in this mission-critical product.
ProSight Reporting is an expanding suite of real-time reporting utilities designed to integrate with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Cisco's Catalyst family of Wi-Fi controllers simplify the management of Wi-Fi LANs by unifying the provisioning and control of wireless access points, optimizing wireless performance by limiting the impact of radio frequency congestion, enhancing Wi-Fi uptime with rapid failover, and hardening security by identifying cyber threats and analyzing network traffic based on user class and locale. Progent's Wi-Fi consultants can help your business to deploy Cisco wireless LAN controller appliances to manage Wi-Fi networks of any size. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi solution or implement an efficient upgrade to Cisco's modern wireless controller technology.
Progent's private cloud hosting enables small and midsize businesses to run mission-critical applications such as Microsoft SQL and Exchange from a hardened Tier III data center facility on fault-tolerant equipment with geographically separate backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for backup and restoration. You can use Progent's private cloud to eliminate large investments in the acquisition, maintenance, and management of network hardware and facilities while benefiting the highest levels of network reliability and physical security.
Progent provides live remote instruction for a range of client applications and environments including Office and Microsoft 365 Excel, Word, Publisher and Outlook plus Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction provides the benefits of conventional in-person instruction, including instant interaction between students and teachers, but eliminates the costs of travel and the challenge of attempting to accommodate the schedules of many students. Offered to individuals or groups of any size, Progent's virtual instruction permits the trainer to run the class from a remote office and the clients can be dispersed throughout a campus or all over the the U.S. Virtual training deploys proven teaching aids such as virtual white boards, electronic hand-raising, and shared desktops. Classes can be brief and personalized to specialized topics or extended in time and broader in scope.
Nexus series switches are engineered to deliver the performance, scale, resilience, cloud readiness, capacity, data protection and manageability needed to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch experts are available to provide remote and onsite consulting and troubleshooting services to help your IT staff to design an optimal switch architecture, set up pilot environments to validate your switching solution, deploy Nexus switches, define and implement effective policies, perform security vulnerability assessments, configure proactive monitoring, fully utilize network resources by means of virtualization, analyze and repair switching and routing issues, maximize system performance, perform capacity planning, and set up the advanced high-availability (HA) capabilities incorporated into Nexus family of switches. Progent's consultants can also assist you to upgrade non-disruptively from outdated Nexus models or Catalyst switches to current Nexus platforms.
Configuration Manager automates application and device provisioning across multiple sites, centralizes security and compliance settings control, keeps track of network assets, protects against corporate data leakage, provides network health reporting, allows safe self service, and offers a common control mechanism for administering multi-operating system networks based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can help your organization with any aspect of designing, implementing, using and repairing a System Center Configuration Manager solution for local, cloud, or hybrid environments.
Progent's Cisco-authorized IT engineers can help you create an economical, high availability Internet configuration architecture that can achieve 24x7 Internet access through a broad range of fault tolerant Internet network technologies including fault tolerant BGP, automatic fail-over, and redundant Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert consultants to show you how to utilize the most current techniques for high availability Internet access to implement an economical, completely redundant Internet interface with automatic failover and other capabilities to deliver fault tolerant Internet availability.
Progent's accredited security and compliance engineers can oversee cybersecurity audits of company-wide security to validate your organization's cybersecurity profile compliance with important industry cybersecurity standards. Progent can provide ongoing managed services for security monitoring, on-demand company-wide security reviews, and targeted cybersecurity evaluations for critical areas of cybersecurity such as Active Directory or cloud applications. Progent's certified security experts can also run comprehensive information security tests to validate your organization's compliance with key industry security standards such as HIPAA, NIST, and ISO.
Progent's accredited security and compliance consultants can run cybersecurity reviews of company-wide security to determine your organization's cybersecurity profile adherence to recognized industry cybersecurity standards. Progent offers ongoing managed services for security monitoring and response, on-demand network-wide security audits, and focused security assessments for specific areas of cybersecurity like endpoints or ransomware-safe backups. Progent's certified security consultants can also carry out extensive security assessments to validate your organization's compliance with key international security standards such as HIPAA, NIST, and ISO.