The Help Desk Call Center support model adopted by Progent's Technical Response Center gives small organizations an affordable option to reliance on independent service individuals by offering extensive expertise accessible to numerous support teams, optional 24x7 availability of urgent help, escalation capability to appropriate experts for handling the most difficult problems, service consistency and reliability, quick follow through enforced by veteran support managers, a selection of easy-to-use mechanisms for requesting support jobs, and a high level of process transparency made possible by ticket updates and available through a web-based portal.
If you are a network consultant with system support experience, joining Progent and assisting our customers will expand your skills via collaboration with Progent's staff of motivated, high-output consultants. Progent's commitment to providing IT expertise and computer support to small and midsize companies will offer you the chance to consult in depth with decision makers and contribute tangibly to the growth of dynamic companies. Also, Progent's virtual office network offers state-of-the-art tools for remote service and wireless access to help you to deliver speedy fixes when you take on mission-critical issues.
The cluster technology built into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 is dramatically re-engineered to streamline the deployment, setup, and maintenance of server clusters that offer improved levels of system dependability, security, efficiency, and versatility. New or enhanced features include cluster verification, revamped setup and deployment, improved cluster management, new cluster infrastructure for maximum uptime, hardened security and quorum structure, fewer failure points, greater storage and RAM capacity, and improvements for multi-site clusters. Progent's Microsoft-certified consultants can assist you evaluate the business benefits of Windows clustering, plan and execute a deployment, train your network support personnel to administer your cluster environment, deliver continuing consulting and technical help services, and produce and validate a disaster recovery plan.
Progent's Microsoft and Cisco certified network consultants offer expert support for a broad array of technologies and can deliver that expertise by phone nationwide or in person in major cities throughout the United States and anywhere in . Progent provides remote help for networks powered by Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for environments that include a combination of Microsoft Windows and UNIX-family platforms. Progent also can provide access to the help of Cisco CCIE network specialists for complex network issues, as well as the the assistance of CISM-qualified security consultants to assist with complex security planning and problem solving. Progent has provided online network support to companies in all 50 states in the United States.
SQL Server 2014 incorporates major improvements in key areas including speed, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works seamlessly with all types of applications including Online Transaction Processing, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and on-premises services that include planning, deployment, administration, troubleshooting, and software development expertise to help businesses of any size to realize fast return from their SQL Server 2014 investment.
Medium-size companies can get all the advantages of Microsoft System Center Operations Manager and have fast access to Progent’s Microsoft and Cisco Premier IT consulting professionals. Thanks to Progent's economically priced IT service packages, medium-size organizations can choose a simple co-sourcing package based on Microsoft Operations Manager 2007 with server monitoring, proactive alerts, in-depth reporting, Help Desk Call Center, and online service. For businesses with mission-critical applications who need zero-downtime networking, Progent offers a complete 24x7 outsourcing solution. Progent supports Operations Manager 2007 to offer mid-size company information systems world-class reliability, security and productivity.
Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent can focus on providing hard-to-find services where Progent faces little competition. Small businesses who utilize familiar freelance service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.
Progent offers Microsoft Windows 2003 Cluster Server consulting to help your business utilize non-stop server clusters that can provide 24x7 operation. Clustered Windows servers for non-stop systems include Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Server Cluster. By helping you build non-stop clustered server environments based on Windows Server 2003 Cluster, Progent’s Premier Windows engineers make sure that your fault-tolerant server clusters are configured to maximize the competitive value of your information network.
E-Mail Guard is Progent's affordable spam filtering and virus defense managed service that offers small companies enterprise-quality defense from spam, viruses, directory harvesting, and other varieties of e-mail-based assaults on computer systems. E-Mail Guard is built on Postini's Perimeter Manager, a full library of web-managed anti-spam and virus defense services that stop email assaults before they are able to breech the corporate firewall. Perimeter Manager also lets administrators track and control their e-mail systems, regardless of server platform, hardware type, or geographic location.
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, apps and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your critical information.
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to provide web-based control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall.
Progent offers cost-effective remote consulting to help your business to plan, configure, and fix any facet of your iPhone and iPad and Windows integration solution and is available for quick jobs to help you get past specific technical roadblocks or major engagements to help you finish business-critical initiatives on schedule and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you create or maintain a resilient, protected and efficient infrastructure that is best suited to your mode of computing. Progent can also provide online or onsite training for individuals or groups to show you how to manage and use your iOS devices in a secure, collaborative environment that maximizes the business value of your information system.
Microsoft allows you to create seamless hybrid environments that integrate Office 365 and local Exchange systems. This allows you to have certain Exchange mailboxes hosted at your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can help you with any phase of designing, implementing and troubleshooting your hybrid Office 365 Exchange Online solution. Progent's Exchange consultants can provide occasional expertise to help you resolve stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is successfully completed on schedule and on budget.
Progent’s Cisco-Certified network experts provide professional PIX Firewall support services covering design, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector threat protection, and safe access services. Extending from small, easy-to-install desktop appliances for small offices and home offices to scalable gigabit products, Cisco PIX firewalls offer a healthy combination of protection, speed and availability for business networks of all sizes. PIX firewalls are build around a proven, specially designed platform, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and connectivity services, including powerful application-aware firewall services, VoIP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent networking services, and flexible management solutions. Progent’s network experts can show you how to choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent offers the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee defines the core capabilities and global standards of skill that information security managers are required to master. It provides business management the confidence that consultants who have qualified for their CISM certification have the background and capability to provide efficient security administration and consulting services.
Progent's Microsoft consultants can provide affordable remote support and programming services to assist your business to plan, deploy, administer, and maintain Microsoft SharePoint 2010 environments that can involve web pages that can function as portals, extranets, document management tools, blogs, data marts, business analytics, enterprise search, workflows, and other tools to promote and enhance information sharing. Progent can show you how to combine SharePoint 2010 with MS SQL Server and with third-party data sources and with Microsoft's popular desktop programs like Excel, Word, PowerPoint, and Visio. Progent can assist your business to upgrade from previous versions of SharePoint or move a mix of web applications into a unified and easy-to-manage SharePoint 2010 environment.
Progent delivered a wireless integration environment that allowed a school to increase efficiency and avoid the ongoing expense of a dedicated link. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is intended for interfacing remote sites as far as 2.5 miles apart and can extend to even greater ranges. This wireless alternative offered improved performance and dependability than recourse to amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz spectrum it provided protection against local interference.
Progent’s consultants can help you to design and carry out an efficient move from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid system that deploys Azure AD Domain Services and Azure AD Connect to centralize identity and access management across onsite and cloud assets.
Cisco has developed a full array of routers including appliances designed to provide the security, bandwidth, and availability required by organizations ranging from small businesses to global enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved reliability and network uptime. Progent can help you choose and integrate Cisco routers to build a reliable foundation for your network and to make it economical to grow as you support new users, start new offices, install new services, extend your network to clients and partners, and manage a more mobile workforce. Progent offers help with a variety of routers powered by the Cisco IOS platform, such as the Cisco 800 series of small office VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for the network core, as well as legacy 2500 and 2700 Series Routers.
Progent offers nationwide remote phone support and troubleshooting services for companies who operate Apple Mac OS X networks or whose IT systems include a mix of Mac with Microsoft Windows technology. Progent's experts can provide macOS and Mac OS X users a variety of services including desktop support, upgrading to the current version of OS X from legacy versions of Mac, plus help with Mac applications. Progent can also help you with iPhone and iPad integration and management, or moving to iCloud. Remote IT help provides maximum return for your information technology dollar by extending client productivity and shortening the time charged for network analysis and repair. Advanced online access utilities and skilled technicians and engineers combine to enable Progent to solve the majority of network problems without wasting time and money by traveling to your site. In the vast majority of situations your network issues can be remediated by telephone or through a combination of phone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP and ISSAP certified security specialists to help you with the most challenging system issues.
Progent’s Microsoft-certified consultants can provide organizations of any size consulting, troubleshooting, and development expertise for SharePoint Server and SharePoint Online. SharePoint is an enterprise collaboration platform that uses web-based technology for intelligently connecting people, groups and information. Microsoft SharePoint offers a central spot for your employees or clients to access, organize, share and manipulate useful information, files, and applications and to interact with one another. SharePoint enables faster and more intelligent decisions, more efficient sharing across groups and more streamlined business processes. Windows SharePoint Services connect workers, customers, teams and major tasks with the knowledge they’ve developed in a way that makes data easy to locate, download and re-use. Progent's SharePoint consultants can assist you to support your current SharePoint ecosystem or migrate to the latest version of SharePoint.
For medium-size businesses looking for IT consulting services, Progent offers an array of options such as local service, on-line assistance, off-site Help Desk, 24x7 support with remote system monitoring, temporary staff augmentation, site relocation support, software development, and professional consulting. For midsize businesses in California or other regions serviced by Progent's onsite consultants, Progent offers professional in-person support for solving technical issues quickly and economically.
For custom program development, Progent can provide programming consultants to write business applications in areas such as commercial transaction webs, web site design, Microsoft Dynamics packages including Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent’s consultants can use Microsoft IIS to build company-specific eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent can provide experts in a broad array of custom program development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also can provide specialists in custom Access, custom Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Progent’s Microsoft-certified experts can provide small and midsize companies IT consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for efficiently connecting people, groups and data. SharePoint Portal Server offers a central location for your workers or customers to access, organize, share and manipulate useful data, documents, and software and to communicate with other people. It allows quicker and better decisions, more effective sharing across groups and more economical business practices. The main goal of SharePoint Server is to bring together, in a relevant way, all of the many sources of information available inside and outside an organization. Windows SharePoint Services join workers, clients, workgroups and projects with the knowledge they’ve developed in a way that makes data convenient to find, download and re-use.
If you want to update your corporate web site, create internal webs for applications such as HR or worker training, design a high-impact web presence for a new venture, or write line-of-business, data-driven custom web applications, Progent can supply skilled and experienced web developers. Progent's experts can also help you design and manage a safe, fault-tolerant server and communications infrastructure, including off-site and wireless connectivity, to support your web tools.
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small organization's servers in an environment that gives the maximum level of dependability and scalability and is in addition easy to transfer to another host. ProSight Virtual Hosting and management options are based upon proven virtualization technologies that allow small companies with multi- platform environments to economize dramatically on the expense of capital investments, system support, and network management while achieving world-class fault tolerance and an unmatched degree of vendor flexibility.
Progent offers advanced online support to help companies integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that combine local resources along with public clouds. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration services that include Microsoft Azure enterprise hybrid cloud planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's ransomware consultants can help you to evaluate your ransomware vulnerability, remotely monitor and guard your network, help with settlement negotiations with a threat actor, and restore an information system damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Lockbit or Egregor.
Progent offers affordable remote access to a certified Oracle database administration expert or an Oracle software developer. Progent can provide advanced database administration services for all versions of Oracle's RDBMS platform and can also assist you to plan, create, enhance, or fix Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also offers support for Streams replication tools and Oracle Database Resource Manage.
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have long backgrounds configuring ISA Server-based security solutions for information systems with multiple sites, remote users, and line-of-business web applications. Progent's ISA Firewall consultants can assist your small business in planning and implementing an installation of ISA Server 2000 or ISA Server 2004 that meets your information protection needs without overly restricting your IT system accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
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Progent's Microsoft-Certified SQL Server consultants offer a range of support services to assist small businesses to design, install, administer, and repair MS SQL Server 2008 systems so that they get the maximum competitive benefit from Microsoft's advanced relational database platform. In addition, Progent offers assistance with system infrastructure, enterprise-wide protection, and application programming to optimize the strategic advantage of your information network.
Progent's Microsoft-certified consultants have two decades of background providing e-mail and unified telecommunications/email solutions for companies. Progent provides affordable Exchange Server support services to enhance email security and virus protection, achieve fault tolerant email, and implement remote and mobile email connectivity. Progent’s Microsoft Exchange consulting and support offerings can assist you in planning and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT system or older Microsoft Email product such as Exchange 5.5 to Exchange Server 2010.
Progent's Microsoft-certified IT consultants offer Windows Server 2016 migration consulting to help businesses of all sizes to design and carry out a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can assist your company to assess the business benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.
Progent's Cisco CCIE-certified network infrastructure consultants can help you to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also assist you to configure, manage, update and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.
Progent’s consultants can help you to plan and carry out a smooth migration from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid solution that uses Azure AD DS and AD Connect to centralize identity services for both on-premises and cloud resources.
Progent's Microsoft-certified consulting experts have over a decade of background planning, implementing, enhancing and repairing Microsoft SCOM environments and offer companies of all sizes expert online or on-premises consulting support for SCOM 2012. Progent can assist you to plan a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to watch over your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent can also assist you to import and customize Microsoft SCOM 2012 management packs based on leading practices for tracking network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can deliver fast online or on-premises troubleshooting to help you to remediate serious issues detected by SCOM 2012.
Progent's Microsoft-certified Excel and Office 365 Excel consultants offer a wide range of online services to help you to design, program, pilot test, deploy, manage, and debug applications powered by any version of Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can assist your business to move your existing Excel solutions to the latest versions of Excel, integrate Excel with iOS-based iPhones and iPads and Android smartphones and tablets, and resolve compatibility issues between various releases of Office Excel. Progent can provide on-demand help to organizations who need a fast fix to a stubborn issue related to Office Excel and Progent also offers full project management services for migrating or developing mission-critical application software built on Excel. Progent's affordable webinar training classes for Office Excel can be custom tailored to address the special requirements of individuals or groups.
Progent's ransomware experts can assist you to assess your ransomware vulnerability, monitor and guard your IT environment, assist with negotiating a settlement with a threat actor, and restore a network victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Progent's Cisco-Meraki Wi-Fi access point consultants can help your organization to plan, configure, administer and debug Cisco's Meraki-based Wi-Fi networks for deployments from a small office to a campus or a nationwide enterprise. Progent can also help clients to integrate other Cisco appliances for streamlined management.
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Progent offers cost-effective remote access to an Oracle-certified MySQL RDBMS administrator or application programmer and can help organizations of any size to integrate and support MySQL within a reliable network infrastructure that offers high levels of performance, scalability, and protection. Progent also has experience helping businesses port databases from Oracle to MySQL.
Progent offers consulting for security auditing software such as LANguard from GFI for running a set of programmed system testing scans to identify possible security problems. Progent has broad experience with network analysis tools and can show you how to make sense of testing reports and react effectively. Progent can help you design security into your business processes, install auditing software, plan and deploy a secure network architecture, and suggest policies to maximize the security of your network. Progent's security professionals are available to help you configure a firewall, implement secure remote connectivity to email and business applications, and integrate VPN. Progent's qualified security experts can test the security of web-based software and can provide extensive security evaluations of enterprise-wide security to validate your organization's compliance with recognized industry security standards such as HIPAA, PCI, and ISO 17799.
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification as a result of rigorous testing and extensive work with network security architecture. ISSAP consultants have comprehensive understanding of access management mechanisms and methodologies, phone system and network infrastructure protection, cryptography, needs evaluation, BCP and disaster recovery, and physical security. Progent's ISSAP-premier security experts can help your company with all aspects of architecture security.