Fast, Affordable Online Network Assistance for Green Bay, Wisconsin Small Companies
For more than two decades, Progent has specialized in delivering world-quality IT support to customers who have small-business IT budgets. Progent has developed a powerful service solution that includes a cost-effective, seamless virtual office network, sophisticated remote repair technology, a substantial team of engineers accredited in a broad array of technical disciplines, a Help Desk operational structure that promotes efficiency and guarantees follow-through, a worldwide group of on-line troubleshooting professionals, in-person service options for the majority of most zip codes in the U.S., and a corporate ethos committed to solving network issues in the least time and at the least cost to clients.

For larger businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal network service group. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as software development, business continuity planning and testing, security audits, merging datacenters, or software migrations.

Progent can also offer the services of certified consultants to assist your company to plan and implement your cloud strategy.

Core Products and Technologies Supported by Progent for Green Bay, Wisconsin Businesses
As a Microsoft-certified Partner consulting firm with a large group of Cisco Certified CCIE network infrastructure experts and Apple Computer accredited engineers, Progent provides urgent troubleshooting and low-cost remote consulting to Green Bay, WI companies for a wide array of computer technologies such as:

Service Delivery Alternatives for Green Bay, Wisconsin Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, and network administration. Progent's model for providing computer support services is built on the Help Desk structure familiar to larger IT groups. Progent's Contact Center Support Model ensures fast response, comprehensive service documentation, reliable follow-up, and tight cost control for an array of network service delivery modes that include remote repairs, in-person help, and top-level consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service experts can help clients to analyze and fix hardware and software issues without the expense or delay of travel for onsite service visits. The background of Progent's IT consultants makes it possible to handle the majority of network issues quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration process for first-time clients to accommodate emergency network problems and Progent bills by the minute with no sign-up charges or time minimums, so you pay only for the support you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn additional information about Progent's online computer support services.

  • Onsite Support
    Progent provides onsite computer support for registered customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's online service experts to give small and midsize companies the ideal combination: in-person service professionals when you need them as well as the on-line expertise of Progent's seasoned team of network engineers, security specialists, and business application programmers. The wait time for in-person support calls is typically under one business day. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more concerning why to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues. For details, see Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the top PSA tool for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics. For more information, refer to Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable availability of world-class consultants who can deliver assistance with vital products and technologies such as Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero PEN test products, network security consulting, fault tolerant it system engineering, virtualization solutions, plus configuration, customization and training for business applications such as accounting, ERP and MRP, reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects such as office relocations and major system migrations, longer term initiatives like upgrading a legacy MRP platform to a modern MS Dynamics 365 solution, relational database application programming and administration support, and web design, continuing support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system management, or urgent response such as data restoration and malware cleanup.

  • Network Infrastructure Expertise for Teleworkers
    Progent can assist small and mid-size companies to plan, implement and debug the infrastructure needed to support at-home workers. Aspects of infrastructure where Progent's experts can deliver guidance include secure and convenient VPN connections, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi network planning and deployment, and robust Internet connections. For information about Progent's network infrastructure expertise for teleworkers, refer to network infrastructure support services for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize company's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is in addition easy for clients to transfer to a different service firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that permit companies with multi-vendor networks to save significantly on the costs of capital equipment, system maintenance, and network administration while achieving enterprise-class dependability and an unparalleled level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered solution, can support the mixed- platform and non- standardized networks typical of smaller companies, and retains control of the software in the client's possession so that migrating to a different virtual system is quick, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers expert remote consulting to help organizations of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The interview is intended to help evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated array of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide view of system security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government requirements for network data security and incident reporting.

The breadth and depth of Progent's engineering staff bring a unique array of benefits to clients trying to maximize the business value of their IT system within a realistic budget. These advantages include:

  • Best Methodology
    Progent's team of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry experience, at the forefront of IT service, executing a broad range of IT tasks for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested approaches for resolving actual IT problems efficiently. Learn more details about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for remote service and on-premises visits per minute. Consequently, you pay just for received support. Progent does not demand a higher rate for off-hours or priority service, and Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services provided during normal working hours. Many support organizations demand large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with major bills for fast fixes. Another benefit of by-the-minute billing is that customers will be less tempted to permit less critical problems to fester until they grow into major ones. Read more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports sent by every consultant to each customer. The practice of documenting and organizing support records allows more efficient support and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has few competitors. Small businesses who utilize freelance service providers or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient. Read more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Green Bay, Wisconsin business needs to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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