Green Bay, WI Remote Support from World-class Network Troubleshooting Consultants
Progent's network technical support services can provide your Green Bay, WI company budget-friendly and consistent support from enterprise-class consulting experts. By providing IT support service when you need it, offering advanced knowledge for critical applications, delivering unique support such as automated network monitoring, and invoicing only for support you receive, Progent gives your Green Bay, Wisconsin company an economical alternative for maximizing the profitability of small office networks. If you have an onsite system, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to create and manage a reliable and safe information system and to benefit from quick availability of the skilled consulting usually restricted to corporations who can maintain a large internal IT organization.

For larger companies, Progent offers co-sourcing support to reinforce the technical skills of your internal network service team. This can cut costs and help meet schedules for major projects like application programming, business continuity planning, security evaluations, merging datacenters, or software migrations.

Progent can in addition offer the services of certified experts to help your business to plan and implement a sensible cloud strategy.

Primary Technical Areas Serviced by Progent for Office Networks in Green Bay, Wisconsin
Progent's group of industry certified support professionals offers assistance for all facets of information technology found in businesses of all sizes. Practice areas served by Progent in Green Bay include:

Support Delivery Alternatives Available for Green Bay, Wisconsin Companies
Progent has a variety of alternatives for providing small businesses with affordable IT services for technical support, consulting, and IT management outsourcing. Progent's model for delivering computer support is based on the Help Desk operational structure common to larger IT groups. Progent's Contact Center Service Model ensures fast response, thorough activity documentation, dependable follow-through, and strict cost control across an array of network support delivery alternatives that include remote repairs, on-premises support, and top-level consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers emergency and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can assist clients to troubleshoot and repair hardware and software problems without the expense or time loss of travel for onsite support visits. The background of Progent's network engineers makes it possible to handle most network issues quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup procedure for first-time clients to accommodate urgent situations and Progent bills by the minute with no startup charges or time minimums, so you pay only for the assistance you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out more information about Progent's online computer support expertise.

  • On-site Support
    Progent offers onsite technical assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online support experts to give small and midsize businesses the ideal combination: onsite service technicians when you require them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The wait time for in-person support visits is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more about how to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, refer to Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's roster of seasoned technical support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and metrics. For more information, visit Progent's shared Help Desk services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can provide assistance with vital products and technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for's NodeZero penetration test products, network security consulting, non-stop network engineering, virtual server strategies, plus configuration, programming and training for small business applications including financials, operations, business analytics, sales automation, and office productivity software. Progent can provide assistance with short-term projects including site moves and massive software migrations, longer term projects like customizing a legacy ERP platform to a modern MS Dynamics or Dynamics 365 package, database application development and administration services, and web design, continuing support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and system administration, or urgent response such as disaster recovery and malware removal.

  • Infrastructure Expertise for Teleworkers
    Progent can assist small and medium-size companies to plan, set up and troubleshoot the infrastructure needed to support telecommuters. Areas of network infrastructure where Progent's experts can provide assistance include secure and convenient VPN tunnel connectivity, VDI desktop platforms, router integration, Wi-Fi network planning and deployment, and robust Internet connections. For details about Progent's network infrastructure support services for at-home workers, go to network infrastructure support services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small organization's production servers in an environment that not only provides the top degree of dependability and scalability but that is in addition simple for clients to transfer to a different support firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is structured around mature virtualization technologies that allow small businesses with multi-vendor environments to benefit significantly on the costs of hardware, infrastructure support, and IT administration while achieving enterprise-class availability and an unparalleled level of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can handle the mixed- OS and non- standardized environments typical of smaller businesses, and keeps ownership of the software in the customer's possession so that migrating to a different virtual system is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online support to help companies of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that utilize physical resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that any potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup environment that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Green Bay, Wisconsin Small Businesses
Progent's size, breadth of technical expertise, and experience with enterprise network support allow small businesses to sidestep the problems associated with over dependence on small support firms or individual consultants.

Teaming with Progent allows your small business to:

  • Avoid Over Reliance on Freelance Support Consultants
    For network services, small companies often depend excessively on individual consultants. Though individual support providers have lower overhead than more substantial IT service firms and can afford to charge apparently smaller fees, freelancers are frequently too overworked to react quickly to critical network problems. If an independent consultant is busy with different customer, sick, on travelling, or in class, the absence of replacement staff may force your company to go without help during an emergency. The more your company grows, network downtime or problems with critical programs get more expensive. The dollars you thought you were conserving on an independent consultant can evaporate quickly due to lower output. Also, when independent engineers confront unfamiliar technologies, the unavailability of a large engineering group to rely on for help requires them to train in place while your organization winds up footing the bill for their continuing education.

  • Gain Access to Expertise in Advanced Information Technology Issues
    Many small service organizations or freelance engineers specializing in small company network consulting are capable of delivering connect-the-dots fixes but lack the background to work efficiently with complicated IT infrastructures with a variety of platforms, many offices, Voice over IP systems, mobile workers, integrated financial and analytical applications, eCommerce, and custom line-of-business applications. Progent's experience with global companies and Progent's extensive group of experts can benefit your company because big-company environments are characteristically complex, integration issues demand thorough knowledge in numerous technical areas, and achieving a high degree of stability, reliability, and security calls for industry-proven best practices.

  • Create a Firm Basis for Growth
    Small companies typically begin with a network cobbled together on a shoestring budget. Lacking a proper basis, a series of improvised repairs commonly get thrown on top of a weak structure. As a company evolves, reliability and scalability issues can hinder the productivity of the organization. These environments require proper evaluation, smart strategic planning, and in-depth experience to upgrade to a network environment that can provide the solid basis to meet critical business needs and support future expansion.

  • Work with Solution Finders, Not Product Vendors
    Small businesses need guidance and insight to navigate through an increasingly complex array of IT options available for accelerating business growth and improving productivity. Businesses do not need a network engineer or service organization that attempts to sell them products. Progent eliminates conflicted motives by not reselling any products. Progent sells services only. This allows Progent to align technical support services with the genuine needs of clients. Mixing IT consulting and product selling can result in a situation where the recommended solution is built around a preselected technology instead of being driven by the actual requirements of a customer.

Get in Touch with Progent
In case your Green Bay, Wisconsin business needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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  • Exchange Server 2003 Remote Support Services
    Exchange 2003 Upgrade Support

    Progent's expert consultants can show you how to define and implement an efficient in-place Exchange Server 2003 migration plan that minimizes network disruption, simplifies long-term support demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multiple server or multi-location upgrades, Progent offers the background to finish your move rapidly and economically. Progent's Microsoft Exchange Server 2003 help, troubleshooting, and consulting services include expertise with the configuration of third-party enhancements of Microsoft Exchange 2003 Server that are in keeping with your business needs.

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    Microsoft Dynamics GP/Great Plains 2010 software is a full-featured business management and analytics solution that unifies information and operations throughout your business, communicates easily with other applications, and connects employees, customers and vendors unrestricted by time or place. Created for small to mid-size businesses, MS Dynamics GP 2010 and MS Dynamics GP Version 10.0 provide functionality for financials, analytics and reporting, project management, inventory and order processing, eCommerce, human resource management, CRM, field force automation, manufacturing, retail, and online business services. Progent can show you how to set up and maintain a reliable, secure server and communications infrastructure to support Microsoft Great Plains, and can give you access to experienced Great Plains consultants to help your company benefit from the full power of Dynamics GP 2010.

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  • Integration Support Exchange 2016 Online Support Exchange 2003 Server
  • Integration Support Windows Server 2008 DirectAccess Consultant Windows Server 2008 Security

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    Consultants Fault Tolerant Data Centers

    Progent's Data Center consultants can help you find high availability data centers that meet the particular requirements of your company. Fault tolerant off-site data centers are particularly attractive to small companies because of their affordability and convenience compared to taking a do-it-yourself strategy. Attempting to design an in-house data center with even a minimum level of fault tolerance is financially prohibitive for typical small organizations. Progent can help you reap all the advantages of high availability data centers and fault tolerant colo sites by offering a complete array of consulting and maintenance services.

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    Progent provides consulting services for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and manage a WatchGuard Firewall/VPN product that aligns with your network security requirements and budget. Progent can assist you to manage legacy WatchGuard firewalls or upgrade efficiently to modern WatchGuard firewall solutions.

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    Progent can provide a variety of economical remote and onsite support services to help you to configure, administer, and troubleshoot desktops and mobile devices based on Microsoft Windows, Apple macOS/OS X, iOS, Android, or Linux.

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    Cisco's Firepower NGFWs Firewalls deliver a major performance improvement compared to Cisco's popular ASA 5500-X firewalls and offer unified management of modern cybersecurity capabilities such as application visibility, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can help your organization to plan and carry out a smooth upgrade to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's subscription-based security services to create and centrally manage IT environments that include branch offices, data centers, private clouds and public clouds.

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    Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows laptops and desktops.

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    If your company network combines Linux technology with Microsoft Windows, Progent can help you to integrate your computers into a cohesive network that permits all your OS platforms to run side by side for easy administration, seamless dataflow, high reliability, superior performance, and strong security. Progent's UNIX/Linux and Windows integration assistance offerings feature IT architecture configuration and service, support for Windows services for UNIX, remote server monitoring and management, online technical support and troubleshooting, on-site technical support, and Contact Center services.

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    Problem Escalation Through Teamwork Consulting Company

    Progent's team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry background, at the front lines of IT service, performing a wide variety of technical tasks for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This guarantees that you get not just expert IT help, but also a support engineer with field-tested approaches for applying technical knowledge to repair actual IT problems quickly.

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    Microsoft supports transparent hybrid environments that combine Microsoft 365 and local Exchange deployments. This allows you to have specific Exchange mailboxes hosted at your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consultants can assist your organization with any facet of designing, implementing and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can provide occasional expertise to help you resolve stubborn technical bottlenecks and also can provide extensive project management outsourcing to ensure your hybrid Exchange solution is carried out on schedule and within budget.

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    Online Technical Support Microsoft System Center Operations Manager

    Even if your business has a small computer services group and a modest technology budget, your information system can still feature the same high availability and responsiveness that once required a large in-house service group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-certified IT professionals, the latest network management products for 24x7 monitoring and threshold alarms, and economical support packages such as a help desk call center to keep your vital network applications and servers up and running.

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    Progent's Microsoft-certified consultants can assist organizations of any size to adhere to leading practices to configure SCVMM 2012 hosts, fabric, storage systems, and library resources; plan, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can assist your business to move from an older release of System Center Virtual Machine Manager or from another management platform, and Progent can help you to optimize and troubleshoot your current SCVMM 2012 ecosystem so you realize the highest possible business value.

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    Exchange Server 2003 Upgrade Network Consultants

    Progent's Microsoft certified support team can help you define and implement a smooth in-place Microsoft Exchange 2003 upgrade plan that minimizes network downtime, reduces ongoing service requirements, and makes your Exchange Server 2003 easy to manage. For complicated multiple server or multi-location migrations, Progent has the experience to finish your move rapidly and economically. Progent's Microsoft Exchange 2003 help, repair, and design offerings include assistance with the configuration of third-party enhancements of Microsoft Exchange Server 2003 that are in keeping with your business needs.

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    Progent can assist small and medium-size companies to plan, implement and debug the infrastructure required for telecommuters.

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    Exchange 2007 Edge Server Remote Consulting

    Progent's expert consultants can help you design and deploy an efficient in-place Exchange Server 2007 migration strategy that minimizes network disruption, reduces ongoing service requirements, and makes your Exchange 2007 Server easy to manage. For complex multi-server or multi-site upgrades, Progent has the experience to finish your move rapidly and economically. Progent's Exchange Server 2007 support, repair, and design services include assistance with the configuration of third-party enhancements of Exchange 2007 Server that are in keeping with your business goals.

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    Progent's ProSight Virtual hosting services offer small and midsize businesses a range of advantages including lower capital costs, reductions in operational expense, better management focus, enterprise-class protection, enhanced availability, and business continuity.

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    Virginia Computer Consultancy Firms

    Progent's Technical Response Center provides national extended hours remote assistance for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service experts offer after-hours telephone support and online secure computer connection to isolate and repair technical problems rapidly and economically. The breadth of IT experience available from Progent's team of nationwide service engineers allows Progent to escalate even the most difficult problems to competent specialists as needed. For critical problems, the TRC tries to respond to your call for service in less than one hour.

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  • System Center MOM Consult
    Immediate Monitoring and Reporting Troubleshooting

    Progent provides a variety of network service bundles for small organizations. These information technology outsourcing and server monitoring services are based on the anticipatory problem solving capabilities of Operations Manager, a next-generation network and system support product that tracks the availability, performance, and security of your network and identifies potential problems before they can bring down your system. With Progent's economically priced IT service packages, small organizations can choose a basic co-sourcing service program based on Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution.

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  • Urgent Hornetsecurity Altaro M365 Mailbox Backup Online Support Services Altaro Microsoft 365 Total Mailbox Backup Online Support
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  • Windows 2003 Server Onsite Technical Support Online Support Services Microsoft Windows 2003
  • Windows 7 Upgrade Consultancy Microsoft Certified Partner Small Business Network Support Windows 7 Migration
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  • Windows Server 2016 Scale Out Clusters Integration Integration Windows Server 2016 Disaster Recovery Planning
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    Citrix OpenCloud Access Support and Help

    For Windows desktop and application virtualization, Progent can provide the expertise of a Citrix XenDesktop expert who can help you to plan a XenDesktop solution that maximizes the strategic value of your IT system; configure XenDesktop technology with your physical and virtual servers, end-user computers, and peripherals; upgrade your existing virtual desktop software to current releases of XenDesktop; and provide advanced online troubleshooting. Progent can also instruct your network managers to adhere to industry leading practices to manage XenDesktop efficiently.

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  • Network Consultants Microsoft LCS Server Instant Messaging
    Microsoft LCS Server 2007 Help and Support

    Microsoft Communications Server delivers IM and Real Presence as part of an extensible, enterprise-grade package featuring enhanced security, transparent compatibility with other Microsoft products, an extendable, standards-based development platform, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server allows lower costs and improved operational efficiencies, enhanced worker productivity, and better IP protection. MS Communications Server has been replaced by Lync Server, which in turn has been replaced by Skype for Business. Progent's certified unified communications experts offer remote and on-premises support and mediation services for your Office Communications Server deployment and can assist your organization to evaluate the advantages of upgrading to Skype for Business. Progent can also assist you to plan and implement an efficient migration that will add business value to your IT system

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