Fast, Affordable Remote Computer Support for Green Bay, Wisconsin Small Companies
For more than twenty years, Progent has focused on providing enterprise-quality network support services to clients who have small-company IT budgets. Progent has built a unique service system that includes a cost-effective, tightly connected virtual office infrastructure, sophisticated remote troubleshooting technology, a large pool of consultants certified in a broad array of technical disciplines, a Help Desk operational structure that maximizes responsiveness and guarantees follow-through, a worldwide team of on-line service professionals, in-person support options for the majority of most zip codes in the U.S., and a corporate ethos focused on solving network problems in the least time and at the least cost to customers.
For mid-size and large companies, Progent offers co-sourcing services to add to the subject matter expertise of your in-house IT support staff. Co-sourcing can cut costs and minimize technical risks for big projects like software development, disaster recovery preparedness, network security audits, office consolidations, or software migrations.
Progent can also provide the services of accredited experts to assist your company to design and implement a sensible cloud strategy.
Core Areas of Expertise Supported by Progent's Consultants for Business Networks in Green Bay, Wisconsin
Progent's national team of industry certified experts offers help for all facets of network systems found in organizations of all sizes. Practice areas supported by Progent in and around Green Bay include:
Support Delivery Options for Green Bay, Wisconsin Businesses
Progent has a selection of alternatives for providing small companies and local governments with affordable computer services for technical support, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering IT support is built on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Call Center Service Model ensures fast response, comprehensive service documentation, consistent follow-through, and tight cost control across a range of IT support delivery options that include online troubleshooting, onsite help, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service experts can help clients to troubleshoot and repair hardware and software issues without the expense or time loss of in-person service visits. The background of Progent's IT engineers allows them to resolve the majority of network issues rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for new clients to accommodate emergency network problems and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Learn additional details about Progent's online network troubleshooting expertise.
- Onsite Support
Progent provides onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: in-person service professionals when you need them as well as the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The wait time for in-person support visits is usually under one business day. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more about why to sign up for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. To learn more, visit Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network security consulting, fault tolerant it system engineering, server virtualization strategies, plus configuration, customization and training for small business programs such as financials, operations, business analytics, CRM, and productivity software. Progent can help with one-time projects such as site moves and massive software migrations, longer term initiatives such as business reporting application programming and support, database application development and administration support, and web development, on-going services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response like data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for critical business applications like Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher degrees of dependability, protection, and recoverability than is possible using the class of internal data center that is achievable for most small companies. Because Progent uses the same data centers that support the equipment of many of the world's largest IT organizations, Progent can eliminate the investment in creating and maintaining the systems needed for world-class environmental control, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs remain updated, security and performance is constantly monitored, and systems are regularly backed up and available for complete and prompt restoration. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small organization's servers in a setting that not only delivers the highest level of dependability and extensibility but that is in addition simple for clients to migrate to a different support firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtualization techniques that permit businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure support, and network administration while getting world-class availability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed service, can support the multi- OS and non- standardized networks typical of small businesses, and retains ownership of the software in the client's possession so that migrating to a new virtual system is fast, reliable, and affordable. This avoids becoming a captive to a single hosting service while still providing all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers expert online consulting services to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a business-wide view of system protection and can assist with complex security programs like SIEM solutions to help companies comply with business guidelines and statutory requirements for IT information protection and reporting.
The breadth and size of Progent's consulting staff offer a unique array of benefits to companies trying to increase the productivity of their information network within a realistic budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, in the trenches of network service, performing a wide variety of technical tasks for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This ensures that you get not just world-class technical skills, but also a consultant with proven approaches for fixing actual IT problems rapidly.
Learn additional information about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to bill for phone service and on-premises help by the minute. Consequently, you are charged just for received services. Progent does not demand a higher rate for after-hours or priority support, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no sign-up fee and asks no monthly commitment for support services provided during regular working hours. Many service organizations demand large minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity does away with big bills for quick fixes. Another benefit of granular billing is that you won't be inclined to allow incipient problems to stay unaddressed until they grow into major problems.
Learn more about Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Support
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by every staff member to every customer. The practice of detailing and organizing service records results in more efficient support and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Small businesses who utilize independent consultants or who maintain internal support personnel gain when Progent passes on knowledge about new technology and tested processes to make their networks more robust, protected, and productive.
Find out more about Progent's knowledge transfer services.
How to Contact Progent
In case your Green Bay, Wisconsin business wants to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Assistance
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).