Professional Remote Support for Green Bay, Wisconsin Networks from Certified Engineers
Small companies have traditionally been ignored by major network service firms. Many small businesses permit themselves to become dangerously dependent on freelance consultants or small consulting organizations who don't have the bandwidth or extensive knowledge to respond quickly or effectively to network crises. Other small companies resort to mass-market service providers staffed with technicians able to offer standardized solutions to common issues but who are missing the experience and versatility to deal with the diversity of environments and lack of standards typical of small business information systems.
Progent's proven methodology for providing low-cost and effective network service to small businesses has made Progent one of the premier Microsoft-certified network service firms in the industry. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal IT service team. Co-sourcing can cut costs and minimize technical risks for major projects like application design and development, disaster recovery planning, network security evaluations, office consolidations, or software migrations.
Progent can also provide access to accredited experts to assist your business to plan and implement a sensible cloud computing strategy.
Key Technologies Serviced by Progent for Office Networks in Green Bay, Wisconsin
Progent offers the services of certified consultants for all facets of business network technology deployed in small and midsize companies. Technologies supported by Progent include:
Support Delivery Alternatives Available for Green Bay, Wisconsin Businesses
Progent has a variety of alternatives for providing small companies with affordable computer services for troubleshooting, system architecture, and network administration. Progent's paradigm for delivering computer support services is built on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Help Desk Call Center Service Mechanism promotes rapid support, comprehensive service records, consistent follow-through, and tight expense control for a range of IT service delivery alternatives that include remote troubleshooting, onsite support, and top-level consulting.
Progent's Low-Cost Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and scheduled online support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can help clients to analyze and repair network issues without the cost or time loss of in-person service visits. The experience of Progent's network consultants allows them to handle most IT problems rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based registration procedure for new customers to address emergency situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out more information about Progent's online computer troubleshooting services.
- On-site Support
Progent provides on-site computer assistance for signed-up clients in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's online support experts to give small companies the ideal combination: on-premises support professionals when you require them plus the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business software programmers. The wait time for in-person service visits is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for onsite service. Find out more about why to sign up for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most problems. To learn more, see Online Help Desk Services.
- Consulting Expertise
Progent offers small companies affordable availability of world-class IT professionals who can deliver help with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection engineering, high availability network design, virtualization strategies, plus integration, programming and training for business programs such as financials, ERP, reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects including site moves and massive system migrations, extended initiatives like management reporting application programming and customization, database application development and administration services, and web development, on-going services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency response like data restoration and malware removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize company's production servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is also simple for customers to transfer to another service firm or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that allow companies with mixed networks to benefit significantly on the costs of hardware, infrastructure support, and IT management while achieving enterprise-class dependability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered package, can support the mixed- OS and loosely standardized networks typical of small businesses, and keeps ownership of the licenses in the client's hands so that moving to a different virtualized system is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced online support to help organizations of any size connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security companies to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your Progent consultant so all looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of network technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Certified security experts,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of system protection and can assist with advanced security programs such as SIEM solutions to help enterprises comply with industry guidelines and government mandates for IT data protection and incident reporting.
The breadth and size of Progent's consulting staff offer a powerful set of benefits to customers wishing to increase the productivity of their information network within a realistic budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry experience, at the front lines of IT support, performing a broad variety of IT tasks for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This ensures that you get not just world-class technical help, but also a consultant with field-tested approaches for repairing real-world IT problems efficiently.
Read more details about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to bill for online support and on-premises visits by the minute. Consequently, you are charged only for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services provided during regular business hours. Many service organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids big bills for quick fixes. An additional benefit of granular pricing is that your company will be less tempted to allow minor issues to fester until they become big ones.
Learn more about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Support
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by each consultant to each client. The discipline of documenting and organizing support activity allows more effective support and avoids a variety of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Learn more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has little competition. Small businesses who work with independent consultants or who maintain in-house IT personnel gain when Progent transfers information about critical technology and proven processes to make their networks more reliable, protected, and efficient.
Find out more details concerning Progent's knowledge transfer services.
If your Green Bay, Wisconsin business wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Network Assistance
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).