Low-cost Computer Support from Microsoft and Cisco certified Experts for Companies in Green Bay, WI
By delivering world-class support whenever you require it, making available in-depth knowledge for key applications, providing innovative services like virtual server hosting, billing solely for help delivered, and requiring no setup or retainer fees for standard services, Progent helps your company to maximize the competitive value of your information network and cut support expenses. Progent recognizes that network protection, dependability, and performance are just as important to small companies as to large corporations but that smaller companies don't have the economy of scale to invest heavily in computer networks and in-house support staffs. Progent's fundamental competitive advantage is that no network consulting organization can equal Progent's ability to deliver the network support your business needs whenever you require it and at a cost you can afford.
For larger businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal network service group. Co-sourcing can save money and help meet schedules for major IT initiatives like software development, disaster recovery planning, network security evaluations, office consolidations, or technology migrations.
Progent can also provide access to certified consultants to help your business to design and execute a sensible cloud strategy.
Main Products and Technologies Serviced by Progent's Consultants for Businesses in Green Bay, Wisconsin
Progent's national group of certified experts offers support for virtually all facets of information technology used by organizations of all sizes. Areas supported by Progent in and around Green Bay include:
Support Delivery Options for Green Bay, Wisconsin Companies
Progent has a selection of options for providing small and midsize companies with affordable IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering network support is built on the Help Desk operational structure common to big IT groups. Progent's Help Desk Support Mechanism ensures rapid response, thorough service records, dependable follow-through, and strict cost monitoring for a range of network service delivery options that include online troubleshooting, on-premises help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center offers urgent and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support experts can help customers to analyze and fix network problems without the cost or time loss of in-person support calls. The background of Progent's IT consultants makes it possible to handle most IT problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for new clients to address urgent network problems and Progent bills per minute with no startup fees or minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out additional details concerning Progent's online computer support expertise.
- On-site Service
Progent provides on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote service engineers to give small and midsize companies the best of both worlds: on-premises service professionals when you need them plus the on-line expertise of Progent's seasoned staff of network engineers, security professionals, and business software developers. The wait time for in-person support visits is typically under one business day. There is no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more details concerning how and why to sign up for Progent's in-person computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most issues. To learn more, see Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small businesses affordable access to world-class consultants who can deliver help with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network security engineering, high availability network consulting, server virtualization strategies, plus configuration, customization and support for small business applications such as accounting, operations, business analytics, CRM, and productivity software. Progent can provide assistance with short-term projects such as office moves and massive software migrations, longer term projects such as business information application development and customization, relational database application programming and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or emergency services like data restoration and malware removal.
- Application Hosting
Progent can host mission-critical business applications such as Microsoft Exchange Server and SQL Server to provide small and midsize companies with greater degrees of availability, security, and performance than is feasible using the type of in-house data center that is achievable for the majority of small businesses. Since Progent uses the same data centers that host the equipment of many of the planet's largest information technology organizations, Progent can eliminate the cost of creating and managing the systems needed for world-class environmental control, power backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and revisions stay updated, security and efficiency is constantly tracked, and systems are regularly archived and ready for full and rapid restoration. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small organization's servers in an environment that not only provides the top level of availability and extensibility but that is also easy for clients to transfer to another service provider or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that permit companies with multi-vendor environments to save significantly on the expense of capital equipment, system maintenance, and network administration while getting enterprise-class dependability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed solution, can handle the mixed- platform and loosely standardized environments typical of small businesses, and retains ownership of the software in the customer's hands so that moving to a different virtual system is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent can provide expert remote consulting support to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that combine physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's low-cost ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat progression including filtering, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and debug their networking appliances like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so that any potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure products such as firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier security consultants,
CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a business-wide perspective on network security and can assist with advanced security programs such as SIEM solutions to help enterprises comply with business guidelines and government mandates for network data security and reporting.
The breadth and size of Progent's engineering staff offer a unique array of benefits to clients trying to increase the business value of their IT network within a realistic budget. These advantages include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional experience, at the front lines of network service, executing a wide variety of technical projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This ensures that you get not just world-class IT capability, but also a consultant with proven methods for fixing real-world IT problems rapidly.
Find out more details concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for remote support and on-premises visits per minute. As a result, you are charged only for received support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no registration charge and requires no monthly commitment for support services provided during normal working hours. Many service firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with major bills for fast fixes. An additional advantage of by-the-minute pricing is that your company will be less inclined to permit simple problems to fester until they grow into major ones.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Network Support
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports sent by every staff member to every customer. The practice of documenting and archiving service records allows more effective service and avoids a variety of common misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Small businesses who utilize freelance consultants or who maintain internal IT personnel gain when Progent transfers information about critical technology and tested methodologies to make their networks more robust, protected, and efficient.
Find out more details about Progent's knowledge transfer services.
How to Contact Progent
In case your Green Bay, Wisconsin company needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Assistance
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).