Fast, Affordable Online Computer Assistance for Green Bay, Wisconsin Small Companies
For over twenty years, Progent has focused on providing world-quality network support services to clients who have small-business budgets. Progent has built a powerful support solution that features a low-overhead, tightly connected virtual office network, sophisticated remote repair technology, a large pool of engineers accredited in a wide range of technical disciplines, a Help Desk operational model that promotes efficiency and guarantees follow-up, a global team of on-line service experts, in-person service options for the majority of most zip codes in the U.S., and a company ethos focused on solving network issues in the shortest time and at the least cost to customers.

For mid-size and large companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your in-house IT service staff. This can cut costs and minimize technical risks for major projects like application programming, disaster recovery preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide access to certified experts to assist your business to plan and execute a sensible cloud computing strategy.

Main Products and Technologies Supported by Progent for Green Bay, Wisconsin Businesses
A Microsoft-certified Partner consulting firm that maintains a large team of Cisco CCIE networking consultants and Apple Computer accredited engineers, Progent provides urgent troubleshooting and low-cost remote consulting to Green Bay, WI small businesses for a wide array of computer technologies such as:

Support Delivery Alternatives Available for Green Bay, Wisconsin Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting services, and IT administration. Progent's paradigm for providing computer support services is built on the Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Support Model promotes fast response, comprehensive service documentation, dependable follow-up, and tight cost control for a range of network support delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and scheduled online service for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can assist clients to analyze and repair network issues without the cost or delay of in-person support calls. The experience of Progent's IT consultants allows them to resolve most IT problems quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based registration process for first-time customers to address urgent situations and Progent charges by the minute with no startup charges or time minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out additional details concerning Progent's remote computer support services.

  • On-site Support
    Progent provides on-site technical assistance for signed-up customers in larger cities in the United States. Progent's onsite service technicians can operate in conjunction with Progent's online service experts to deliver small businesses the best of both worlds: in-person support technicians when you require them plus the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The wait time for in-person service visits is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more details concerning why to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues. For details, see Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can provide help with vital technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, non-stop it system design, server virtualization solutions, plus configuration, customization and support for small business software including accounting, operations, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-time projects including site moves and massive software migrations, longer term projects such as business information software programming and customization, database application programming and administration support, and web design, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system administration, or emergency services such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Exchange and Microsoft SQL in order to provide small and midsize companies with higher degrees of dependability, security, and recoverability than is feasible using the class of on-site data center that is realistically affordable for most small and midsize businesses. Since Progent utilizes the same facilities that host the gear of some of the world's largest information technology organizations, Progent can save you the expense of building and managing the infrastructure required for world-class cooling, power backup, and redundant Internet access. For managed applications, Progent can also ensure that patches and service packs stay updated, protection and performance is constantly monitored, and systems and data files are regularly backed up and available for complete and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the highest level of dependability and expandability but that is also easy for clients to migrate to a different service provider or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtualization technologies that allow companies with multi-vendor networks to save significantly on the expense of capital equipment, system maintenance, and IT administration while achieving enterprise-class dependability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed service, can support the multi- OS and loosely standardized networks typical of smaller businesses, and keeps ownership of the software in the customer's possession so that moving to a new virtual system is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced online consulting services to help companies of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that combine physical resources along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to deliver centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Green Bay, Wisconsin Small Businesses
Progent's staff size, breadth of information technology expertise, and experience with corporate network support allow small companies to sidestep the problems associated with excessive dependence on small support firms or individual consultants.

Teaming with Progent's Experts enables your small business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For IT support, smaller companies often rely heavily on individual engineers. Though individual service providers carry lower overhead than more substantial support firms and can typically bill nominally smaller fees, they are often too overworked to react quickly to urgent problems. If a freelance consultant is occupied with different client, ill, on vacation, or in training, the lack of replacement personnel may require your company to go without assistance in case of a crisis. The more your company grows, network downtime or problems with critical applications become more expensive. The money you believed you were saving on a freelancer can be eaten up quickly because of lost output. Also, when independent engineers confront new technologies, the unavailability of a big engineering group to rely on for advice requires them to train with the meter running while your organization ends up footing the bill for their continuing education.

  • Gain Access to Certified Professionals in Complex Network Issues
    Many small support firms or freelance consultants focused on small company IT support are capable of delivering connect-the-dots solutions but don't have the background to work efficiently with complex network environments that have mixed platforms, multiple locations, VoIP implementations, mobile clients, integrated accounting and operational software, data-driven web sites, and specialized business software. Progent's experience with global companies and Progent's large group of specialists can benefit your small business because big-company networks are characteristically complicated, integration problems require thorough knowledge in numerous technical areas, and reaching a high level of robustness, reliability, and security calls for industry-tested processes.

  • Create a Firm Basis for Seamless Growth
    Small businesses often start with a network implemented on a shoestring budget. Without a proper architecture, a sequence of ad hoc repairs often get tossed on top of a marginal structure. As a business grows, reliability and expandability problems can hinder the success of the organization. Such networks need proper evaluation, smart business analysis, and in-depth experience to upgrade to a network infrastructure that can provide the reliable basis to meet current business needs and support downstream expansion.

  • Team with Solution Finders, Not Product Vendors
    Smaller businesses require guidance and insight to navigate through an increasingly complicated array of technology alternatives offered for accelerating business growth and improving productivity. They do not need an IT engineer or service firm that attempts to promote products. Progent avoids conflicted motives by not reselling any products. Progent offers consulting and services only. This allows Progent to match consulting support services with the genuine interests of clients. Mixing network consulting and product selling can lead to a conflict where the proposed solution is based on a preselected vendor instead of being driven by the actual needs of a client.

Get in Touch with Progent
If your Green Bay, Wisconsin company needs to get in touch with Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Help
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent can provide the services of a CRISC-certified risk management consultant to help you to plan and implement an enterprise risk management solution based on leading practices identified by CRISC and geared to match your company's risk appetite, business objectives, and IT budget.

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    Progent is a Microsoft Certified Partner with accredited competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners represent the elite organizations who earn the highest customer satisfaction and are afforded the closest operational relationship with Microsoft. The knowledge, skills, and commitment required to earn the status of Microsoft Certified Partner benefits Progent's customers by allowing Progent to offer your company more complete solutions for your information network.

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    Progent delivered a wireless networking environment that allowed a school to improve efficiency and avoid the ongoing expense of a dedicated wireline connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is designed for connecting remote locations up to 2.5 miles apart and can reach even greater ranges. This wireless solution offered better performance and reliability than simply amplifying the 802.11b wireless connection, and because it uses the 5.8Ghz spectrum it provided immunity to outside interference.

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    Progent's ProSight Virtual Hosting service offers complete hosting of a small company's servers in a solution that delivers the maximum level of availability and expandability and is in addition easy to migrate to any data center. ProSight Virtual Hosting and management options are built upon mature virtualization technologies that allow small companies with mixed- platform IT systems to economize dramatically on the costs of capital equipment, system support, and network administration while achieving enterprise-class reliability and an unprecedented level of vendor independence.

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    For custom application creation, Progent can supply programming consultants to produce line-of-business applications in areas such as eCommerce, web development, Microsoft Business Solutions packages such as Great Plains Software accounting system, and custom management reports based on Crystal Reports, Access Report, or FRx Reports. Progentís experts can use Internet Information Services to build company-specific eCommerce solutions based on Microsoft ASP.NET. Also, Progent can provide expertise in a broad array of custom program development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also can provide expertise in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    To provide economical IT support for small businesses, Progent has developed comprehensive computer outsourcing plans that offer small companies quick access to network expertise without requiring you to hire, educate, and manage an expensive in-house computer support team. Progentís IT outsourcing services offer you an economical way for creating a secure and robust environment for your favorite Windows business productivity products such as Office XP and Microsoft Office 2003.

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    Network monitoring commonly consists of tracking a system's resource utilization to help identify data traffic backups or fix hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring utilities that work under Linux and can be deployed to monitor mixed-platform environments where UNIX and Windows operate together. Progent's system support engineers can help you take advantage of both these tools to optimize and repair your network. Progent's Linux consulting services provide small companies and developers help with administering and servicing UNIX/Linux and Solaris networks that coexist with Windows-based products.

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    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent faces few competitors. Small companies who work with familiar freelance service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, secure, and efficient.

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    Progent practices information transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent faces few competitors. Small businesses who utilize trusted freelance service providers or who maintain internal support personnel benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, secure, and efficient.

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    Server proliferation puts pressure on network budgets and management resources. Server reduction through a virtual architecture offers lower total cost of ownership of servers and quicker ROI, more efficient use of physical computers, streamlined operations, enhanced network availability, and easier management. Common uses for virtual servers include resource consolidation, economical platforms for mission-critical legacy applications based on outdated operating systems, and inexpensive quarantine of program development or pilot testing environments from on-line systems.

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    Windows Server 2008 is an important advance in making IT systems more secure and fault tolerant, simpler to virtualize and manage, faster, and able to offer a better platform for web publishing. Progent can help your company get the most from the improvements incorporated into Windows Server 2008 by delivering consulting, tech support, training, staffing, monitoring, and security engineering expertise.

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    Progent can provide the services of a certified consultant with expertise deploying products from the leading video conferencing/telepresence providers including Cisco, Polycom, LifeSize and Radvision and can assist you to plan, install, upgrade, or troubleshoot a telepresence solution that preserves your investment and maximizes the business value of your information network. Progent can also provide the services of network infrastructure engineers who can help companies of any size to create and troubleshoot a network that provides the speed, dependability, protection, and scalability required to support your telepresence solution.

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    Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner and more secure Active Directory environment. Both versions also offer the ongoing advantages of cutting-edge remote network monitoring and management technology. These advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability.

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    Progentís wireless consultants can help small organizations design, select, evaluate, install and support secure building-to-building wireless bridging products that integrate transparently into your existing network while offering a level of security that equals or excels wireline interfaces. Progent offers expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can show you how to select and deploy the wireless connectivity solutions that align best your business requirements.

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    Progent's Private Cloud Hosting service provides comprehensive hosting of a small or mid-size company's servers in a solution that delivers the maximum degree of availability and expandability and is also simple to migrate to any data center. Progent's Private Cloud Hosting and Management options are based upon proven virtualization architectures that allow small and midsize companies with multi- platform IT systems to economize dramatically on the costs of capital equipment, system maintenance, and network management while benefiting from world-class fault tolerance and an unprecedented level of vendor independence.

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    Mid-sized businesses can enjoy all the advantages of Microsoft System Center Operations Manager 2007 and have quick access to Progentís Microsoft and Cisco Premier IT support professionals. Thanks to Progent's affordably priced network support programs, mid-size businesses can choose a simple co-sourcing service program built around Operations Manager 2007 with server monitoring, automated warnings, comprehensive system analysis, Help Desk support, and remote troubleshooting. For companies with mission-critical applications who need non-stop networking, Progent offers a comprehensive round-the-clock outsourcing package. Progent supports Operations Manager to provide mid-size business networks world-class reliability, protection and performance.

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