Quick, Low-cost Online Computer Network Help for Green Bay, Wisconsin Small Companies
For over two decades, Progent has focused on delivering world-class network support to customers with small-company IT budgets. Progent has built a powerful service system that features a streamlined, seamless virtual office network, sophisticated online repair technology, a large team of consultants accredited in a broad array of IT practice areas, a Help Desk Call Center operational model that maximizes responsiveness and guarantees follow-up, a worldwide group of remote troubleshooting experts, on-site support availability for the majority of most zip codes in the United States, and a corporate culture committed to fixing technical issues in the shortest time and at the least cost to customers.
For larger companies, Progent can provide co-sourcing support to add to the technical skills of your in-house IT service group. Co-sourcing can save money and help meet schedules for major projects such as application development, disaster recovery planning, network security audits, merging datacenters, or technology migrations.
Progent can also provide the services of accredited experts to help your business to plan and implement your cloud computing strategy.
Primary Products and Technologies Supported by Progent for Green Bay, Wisconsin Office Networks
A Microsoft-certified Partner IT service firm that maintains a world-class group of Cisco CCIE networking experts and Apple Computer accredited engineers, Progent offers urgent assistance and affordable remote consulting to Green Bay, WI companies for a wide array of computer technologies including:
Support Delivery Alternatives for Green Bay, Wisconsin Companies
Progent has a variety of alternatives for providing small companies with cost-effective computer services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for providing IT support is based on the Call Center structure common to larger IT organizations. Progent's Help Desk Call Center Service Model ensures rapid response, comprehensive service records, consistent follow-up, and tight expense monitoring for an array of network support delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can help clients to troubleshoot and repair network problems without the expense or delay of on-premises support calls. The background of Progent's IT consultants makes it possible to resolve most IT issues quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible registration process for first-time clients to accommodate urgent situations and Progent charges per minute with no startup fees or time minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn more information about Progent's remote network troubleshooting expertise.
- On-site Service
Progent offers onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's online service experts to give small businesses the ideal combination: onsite service technicians when you require them plus the remote help of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The wait time for on-site service visits is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises support. Find out more details about why to sign up for Progent's in-person network support.
- Help Desk
Progent's Help Desk Outsourcing Services are intended for small and midsize companies who require prompt and dependable support from an online Help Desk with effective telephone support, remote repair tools, and sufficient technical depth for all needed escalation. Since smaller businesses usually are constrained by tight information technology funds and can provide little management bandwidth for dealing with network support tasks, Progent's Contact Center Outsourcing Services could be the most cost-effective option to ensure that small business information networks are always productive. Learn more about Progent's Helpdesk services.
- IT Consulting Services
Progent offers small businesses affordable availability of enterprise-class IT professionals who can deliver assistance with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network security engineering, fault tolerant network engineering, virtualization strategies, plus integration, customization and support for business programs such as accounting, ERP and MRP, business analytics, CRM, and productivity software. Progent can help with one-time projects including site moves and major system upgrades, longer term initiatives like business information application programming and support, relational database application programming and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or emergency services like data restoration and malware cleanup.
- Application Hosting
Progent can host critical business applications such as Microsoft Exchange Server and Microsoft SQL to provide small companies with greater degrees of reliability, protection, and performance than is feasible using the type of on-site data center that is realistically affordable for most small organizations. Because Progent uses the same data centers that support the equipment of many of the planet's biggest information technology companies, Progent can eliminate the expense of creating and maintaining the infrastructure required for world-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also ensure that patches and revisions remain current, security and efficiency is constantly tracked, and systems and data files are regularly backed up and ready for full and prompt restoration. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting for all of a small company's production servers in a setting that not only delivers the highest degree of fault-tolerance and extensibility but that is in addition simple for clients to migrate to another service firm or to move internally if your situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow businesses with multi-vendor networks to save dramatically on the costs of capital equipment, system support, and IT management while achieving enterprise-class dependability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered solution, can handle the multi- platform and non- standardized environments typical of small businesses, and keeps ownership of the software in the customer's hands so that moving to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent offers expert online support to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize on-premises resources along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including blocking, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of leading information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup/recovery system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more complex array of infrastructure technologies such as firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of system security and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory regulations for IT data security and incident reporting.
The scope and size of Progent's consulting staff offer a unique array of advantages to organizations wishing to maximize the productivity of their information system within an affordable budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry background, at the forefront of IT service, executing a broad variety of technical tasks for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This ensures that you get not just expert technical skills, but also a consultant with proven approaches for fixing actual network problems efficiently.
Learn more details about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for online service and on-site help per minute. As a result, you owe just for received support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no sign-up fee and requires no retainer for support services provided during normal business hours. Many service organizations demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates king-size bills for quick repairs. Another advantage of granular billing is that clients are not tempted to allow less critical issues to fester until they grow into big ones.
Learn additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Support
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or local service firms who offer scant documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports given by each consultant to each client. The discipline of documenting and organizing service records allows more efficient service and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent has little competition. Small businesses who utilize independent service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
Read additional information concerning Progent's knowledge transfer services.
If your Green Bay, Wisconsin company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Help
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).