Quick, Low-cost Online Computer Network Help for Green Bay, Wisconsin Small Companies
For over two decades, Progent has focused on delivering world-class network support to customers with small-company IT budgets. Progent has built a powerful service system that features a streamlined, seamless virtual office network, sophisticated online repair technology, a large team of consultants accredited in a broad array of IT practice areas, a Help Desk Call Center operational model that maximizes responsiveness and guarantees follow-up, a worldwide group of remote troubleshooting experts, on-site support availability for the majority of most zip codes in the United States, and a corporate culture committed to fixing technical issues in the shortest time and at the least cost to customers.
For larger companies, Progent can provide co-sourcing support to add to the technical skills of your in-house IT service group. Co-sourcing can save money and help meet schedules for major projects such as application development, disaster recovery planning, network security audits, merging datacenters, or technology migrations.
Progent can also provide the services of accredited experts to help your business to plan and implement your cloud computing strategy.
Primary Products and Technologies Supported by Progent for Green Bay, Wisconsin Office Networks
A Microsoft-certified Partner IT service firm that maintains a world-class group of Cisco CCIE networking experts and Apple Computer accredited engineers, Progent offers urgent assistance and affordable remote consulting to Green Bay, WI companies for a wide array of computer technologies including:
Service Delivery Options for Green Bay, Wisconsin Companies
Progent has a selection of alternatives for providing small companies with affordable computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for providing network support is based on the Help Desk structure familiar to big IT support organizations. Progent's Help Desk Service Mechanism promotes rapid response, comprehensive service records, dependable follow-through, and tight cost control for an array of network support delivery options that include online troubleshooting, on-premises support, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can help clients to troubleshoot and fix network problems without the cost or delay of travel for onsite service calls. The background of Progent's network consultants allows them to handle the majority of IT issues quickly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time customers to accommodate emergency situations and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out more information about Progent's remote computer support expertise.
- On-site Service
Progent provides onsite technical assistance for registered customers in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote service engineers to deliver small companies the optimal solution: onsite support technicians when you need them as well as the remote expertise of Progent's seasoned team of network consultants, security specialists, and business application programmers. The wait time for in-person support calls is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more details concerning how to register for Progent's in-person network support services.
- Help Desk
Progent's Help Desk Call Center Services are intended for small and midsize businesses who need prompt and dependable support from an online Helpdesk with effective telephone support, online repair capability, and sufficient technical strength for full escalation. Since small and midsize businesses typically are constrained by limited IT funds and can spare scant executive bandwidth for handling IT support tasks, Progent's Help Desk Outsourcing Services can be the most efficient option to make sure that small business information systems are always productive. Read more details about Progent's Help Desk Call Center outsourcing services.
- IT Consulting Services
Progent provides small businesses affordable access to world-class IT professionals who can provide help with vital technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, company-wide network security engineering, high availability network engineering, virtualization strategies, plus integration, customization and training for small business programs including financials, operations, business analytics, sales automation, and productivity software. Progent can help with short-term projects such as site moves and massive software upgrades, extended projects like management information application development and customization, database software programming and administration support, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency services such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for critical applications such as Exchange and Microsoft SQL in order to provide small companies with higher levels of dependability, security, and performance than is feasible using the class of internal data center that is achievable for the majority of small and midsize businesses. Because Progent uses the same data centers that support the equipment of many of the world's biggest information technology companies, Progent can save you the investment in building and managing the systems needed for enterprise-class environmental control, electrical failover, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and revisions remain updated, protection and performance is continually tracked, and systems are regularly backed up and ready for full and prompt restoration. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small company's servers in an environment that not only provides the top level of availability and expandability but that is also convenient for clients to migrate to a different support provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and network administration while achieving world-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed service, can handle the mixed- OS and non- standardized environments typical of small companies, and keeps ownership of the licenses in the customer's possession so that moving to a different virtual host is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers expert remote consulting to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that utilize local resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the complete malware attack progression including filtering, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your Progent consultant so all looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with data security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Green Bay, Wisconsin Small Businesses
Progent's size, scope of information technology skill, and experience with corporate network consulting allow small companies to avoid the pitfalls associated with over dependence on small support organizations or independent consultants.
Working with Progent enables your company to:
- Prevent Over Reliance on Individual Consultants
For network support, smaller companies often rely heavily on independent consultants. Although individual service providers have lower overhead than more substantial support organizations and can typically bill nominally lower fees, freelancers are frequently stretched to far to respond rapidly to critical problems. If an independent engineer is busy with another customer, sick, on vacation, or in class, the absence of backup staff may force your company to wait for help in case of an emergency. As your small business grows, network downtime or problems with critical programs become more costly. The money you believed you were conserving on a freelancer can disappear fast because of lost productivity. Also, when freelance consultants confront new problems, the unavailability of a big engineering group to fall back on for help requires them to train with the meter running while your company winds up footing the costs for their continuing training.
- Gain Access to Experts in Sophisticated IT Issues
The majority of smaller service organizations or freelance consultants who concentrate on small company IT support may excel at delivering connect-the-dots fixes but lack the background to deal efficiently with complex IT configurations with mixed platforms, numerous offices, Voice over IP implementations, mobile workers, integrated accounting and operational software, data-driven web sites, and custom business applications. Progent's background with worldwide companies and Progent's extensive team of specialists can be valuable to your business because enterprise environments are characteristically complex, integration issues require thorough knowledge in many technical disciplines, and reaching an acceptable degree of stability, reliability, and security requires enterprise-tested processes.
- Build a Solid Foundation for Seamless Growth
Small companies often start with an IT system cobbled together on a tight budget. Without a carefully designed basis, a sequence of ad hoc fixes often get piled onto of a marginal foundation. As a company evolves, stability and expandability problems can undermine the productivity of the business. These environments need thorough evaluation, intelligent business analysis, and broad-based expertise to upgrade to an IT environment that can act as the solid foundation to handle critical business requirements and support downstream expansion.
- Work with Solution Providers, Not Resellers
Small businesses require guidance and insight to work through an increasingly complicated maze of technology options available for enabling growth and improving productivity. They do not need a network consultant or service organization that attempts to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent sells services and expertise only. This allows Progent to match consulting support with the genuine interests of clients. Combining network support and product selling can result in a situation where the recommended solution is based on a preselected vendor rather than being driven by the true requirements of a customer.
In case your Green Bay, Wisconsin company needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Fast Online Network Support
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).