Green Bay, WI Online Help from Certified Computer Network Service Professionals
Progent's computer technical support services can deliver your Green Bay, WI business affordable and reliable support from enterprise-class network experts. By providing IT support service when you need it, providing specialized knowledge for line-of-business technologies, offering unique support such as 24x7 network monitoring, and billing only for services you receive, Progent gives your Green Bay, Wisconsin business an economical alternative for maximizing the productivity and profitability of small-scale office information systems. If you maintain an onsite datacenter, connect to cloud resources, or have a hybrid cloud-and-local network, Progent is the intelligent choice for organizations and local governments to build and support a robust and safe information system and to benefit from quick availability of the skilled help typically available only to enterprises who can set up a sizeable internal IT staff.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your internal network support team. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as application development, disaster recovery preparedness, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition offer the services of certified experts to help your company to plan and implement your cloud computing strategy.
Primary Practice Areas Serviced by Progent for Businesses in Green Bay, Wisconsin
Progent offers the support of qualified consultants for all facets of network technology found in small organizations. Technologies serviced by Progent include:
Service Delivery Options Available for Green Bay, Wisconsin Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, and network administration. Progent's paradigm for providing computer support is based on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid response, thorough service records, reliable follow-through, and strict expense control across an array of network support delivery modes that include remote troubleshooting, onsite support, and top-tier consulting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center offers emergency and scheduled online support for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support professionals can help customers to troubleshoot and repair network problems without the cost or delay of in-person service calls. The experience of Progent's IT consultants makes it possible to resolve the majority of IT problems quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based signup process for new customers to accommodate emergency situations and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out more information about Progent's remote network support expertise.
- On-site Service
Progent provides on-site technical support for signed-up clients in larger cities in the United States. Progent's onsite support technicians can work in tandem with Progent's online support engineers to deliver small and midsize businesses the optimal solution: in-person support technicians when you need them plus the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The wait time for on-site service calls is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more about how and why to register for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging issues. For details, visit Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly access to world-class IT professionals who can deliver assistance with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, high availability it system consulting, server virtualization strategies, plus configuration, programming and training for business programs such as accounting, ERP, management reporting, CRM, and productivity software. Progent can provide assistance with one-time projects including office relocations and massive system upgrades, extended initiatives like business analytics application programming and support, relational database application programming and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent services such as disaster recovery and virus removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for all of a small organization's production servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is also convenient for customers to transfer to another service firm or to bring internally when your business situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server techniques that allow companies with mixed environments to save significantly on the costs of hardware, system maintenance, and network administration while getting world-class reliability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered service, can support the multi- platform and non- standardized environments common with smaller companies, and keeps ownership of the software in the customer's hands so that moving to a different virtualized system is fast, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert online consulting services to help businesses of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize local resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire threat lifecycle including blocking, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security companies to provide centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Green Bay, Wisconsin Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with corporate network consulting enable small and midsize businesses to sidestep the pitfalls associated with excessive reliance on small support organizations or freelance engineers.
Working with Progent's Experts allows your business to:
- Avoid Excessive Reliance on Individual Support Consultants
For network services, smaller businesses sometimes rely heavily on freelance consultants. Though freelance service providers carry lower overhead than more substantial IT service firms and can afford to charge nominally smaller rates, individuals are often spread too thin to react quickly to urgent network problems. If an independent engineer is occupied with different customer, sick, on travelling, or in training, the lack of backup staff may force your company to go without help during an emergency. As your small business grows, network downtime or difficulties with critical applications get more costly. The dollars you thought you were saving on an independent consultant can disappear fast because of lost productivity. In addition, when independent engineers encounter new problems, the lack of a large consulting team to depend on for assistance requires them to train with the meter running while your business winds up with the bill for their continuing education.
- Have Access to Certified Professionals in Advanced Network Solutions
The majority of small support firms or independent consultants specializing in small business IT support are capable of providing connect-the-dots solutions but lack the background to deal efficiently with complex network infrastructures that have a variety of platforms, numerous offices, Voice over IP systems, mobile clients, integrated accounting and analytical software, eCommerce, and specialized business software. Progent's background with worldwide enterprises and Progent's large group of experts can benefit your business because enterprise environments are by nature complicated, support issues demand thorough understanding of in many technical areas, and achieving an acceptable level of stability, reliability, and security calls for industry-tested best practices.
- Build a Solid Foundation for Growth
Small businesses often start with a network cobbled together on a tight budget. Lacking a carefully designed architecture, a series of ad hoc repairs often get tossed onto of a marginal foundation. As a company evolves, reliability and expandability problems can obstruct the success of the business. These environments need thorough evaluation, smart strategic planning, and broad-based experience to migrate to a network environment that can provide the solid basis to meet current business requirements and ease future expansion.
- Team with Solution Consultants, Not Resellers
Small businesses require direction and education to work through an ever more complicated maze of IT options available for enabling business growth and enhancing efficiency. They do not need a network engineer or service organization that tries to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent sells services only. This permits Progent to match consulting support with the genuine interests of clients. Combining IT consulting and product reselling can lead to a situation where the proposed solution is built around a preselected vendor instead of being based on the true needs of a customer.
In case your Green Bay, Wisconsin company needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Remote Technical Help
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).