Immediate, Low-cost Online Network Support for Green Bay, Wisconsin Small Businesses
For over twenty years, Progent has focused on providing enterprise-class IT support services to customers who have small-company IT budgets. Progent has built a powerful service solution that features a streamlined, seamless virtual office network, custom remote repair tools, a substantial team of consultants accredited in a wide range of technical practice areas, a Help Desk Call Center service model that maximizes efficiency and guarantees follow-through, a global group of remote troubleshooting professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a company culture focused on resolving technical problems in the least time and at the lowest cost to customers.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the skills of your in-house network service staff. This can cut costs and minimize technical risks for big IT initiatives like application programming, disaster recovery planning, security evaluations, merging datacenters, or software migrations.
Progent can also offer access to certified consultants to assist your business to plan and execute a sensible cloud computing strategy.
Main Products and Technologies Serviced by Progent for Office Networks in Green Bay, Wisconsin
Progent provides the services of certified consultants for all facets of information technology found in small and midsize organizations. Technologies serviced by Progent's consultants include:
Service Delivery Options for Green Bay, Wisconsin Companies
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, consulting, hosting services, and IT administration. Progent's model for providing computer support services is built on the Call Center operational structure familiar to larger IT groups. Progent's Help Desk Support Mechanism ensures fast support, thorough activity documentation, consistent follow-up, and strict expense control for a range of IT support delivery options that include remote troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can help clients to analyze and repair network problems without the cost or delay of travel for onsite support calls. The background of Progent's network engineers allows them to handle most network issues quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup process for first-time clients to address urgent network problems and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Find out additional details concerning Progent's remote computer support services.
- Onsite Support
Progent provides onsite computer support for registered customers in larger cities in the U.S. Progent's onsite service technicians can work in tandem with Progent's remote service engineers to give small businesses the optimal solution: hands-on support professionals when you need them as well as the on-line help of Progent's seasoned staff of IT engineers, security specialists, and business software developers. The response time for in-person service calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite service. Find out more details concerning why to register for Progent's in-person computer support services.
- Phone Support
Progent's Help Desk Outsourcing Services are designed for small and midsize companies who need prompt and reliable access to an online Helpdesk with effective telephone support, remote repair tools, and sufficient technical depth for full escalation. Because small and midsize companies usually are constrained by limited IT budgets and can spare scant executive attention for handling IT support tasks, Progent's Help Desk Call Center Services can be the most efficient way to make sure that business computer networks stay productive. Read more concerning Progent's Help Desk services.
- Consulting Expertise
Progent provides small and midsize companies affordable access to world-class consultants who can provide help with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, network protection consulting, high availability network consulting, virtualization strategies, plus integration, programming and training for business applications such as financials, operations, reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects such as office moves and major software upgrades, longer term initiatives like management reporting software development and support, relational database application development and DBA services, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response such as data restoration and virus removal.
- Application Hosting
Progent can host critical applications like Exchange and SQL Server in order to provide small businesses with higher degrees of availability, security, and recoverability than is possible with the type of in-house data center that is achievable for the majority of small companies. Because Progent uses the same data centers that support the equipment of some of the planet's largest IT organizations, Progent can save you the cost of building and managing the systems needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and revisions remain updated, security and efficiency is constantly monitored, and systems are consistently backed up and available for full and rapid restoration. Learn additional information concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's production servers in an environment that not only provides the top degree of fault-tolerance and expandability but that is in addition easy for customers to transfer to another service firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server techniques that permit businesses with mixed networks to save significantly on the expense of capital equipment, infrastructure support, and IT management while getting enterprise-class availability and an unprecedented level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can handle the multi- OS and non- standardized environments common with smaller companies, and retains control of the software in the client's possession so that migrating to a new virtual system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent offers expert online consulting services to help companies of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of top data security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies such as firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-certified security experts,
CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide view of network security and can help with advanced security projects such as SIEM solutions to help companies comply with business standards and statutory requirements for IT information protection and incident reporting.
The breadth and depth of Progent's consulting staff bring a powerful set of advantages to organizations wishing to maximize the productivity of their information system within a realistic budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry experience, in the trenches of IT service, performing a wide range of IT projects for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This means that you get not just expert technical skills, but also a support engineer with proven methods for fixing real-world network problems quickly.
Read additional information concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to charge for online support and on-premises visits by the minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no registration charge and requires no monthly commitment for support services provided during regular business hours. Many support firms impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids king-size bills for fast solutions. An additional benefit of by-the-minute pricing is that your company are less inclined to permit incipient issues to stay unaddressed until they become major ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Support
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports given by every consultant to each customer. The discipline of documenting and organizing service records allows more effective service and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to focus on providing hard-to-find services where Progent faces few competitors. Small companies who work with independent consultants or who maintain in-house support staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, secure, and productive.
Read more about Progent's knowledge transfer services.
In case your Green Bay, Wisconsin business wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Online Technical Help
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).