Consulting and Technical Support Services for BlackBerry Environments
BlackBerry wireless PDAs were at one time among the most popular solutions for achieving anytime-anywhere access to messaging, calendars, web applications, and other critical business information. Progent offers Greensboro, North Carolina companies the expertise of BlackBerry-certified professionals who can help businesses to maintain their BlackBerry environments or migrate smoothly to a current mobile solution.
As the complexity of small company IT technology has expanded, and as the demand for world-class protection, dependability, and recoverability has become the standard for companies regardless of size, successful deployment and maintenance of RIM BlackBerry technology has become more difficult. To deal with areas such as data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of email servers and shared databases, small organizations frequently resort to outside consulting professionals who offer expertise in RIM BlackBerry integration and troubleshooting.
Progent can provide the expertise of BlackBerry-certified engineers who can help small businesses to plan, administer, and repair BlackBerry-based solutions affordably and effectively, doing away with the necessity for an internal BlackBerry technology specialist and lowering the expense and stress of supporting wireless workers. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This range of experience, coupled with Progent's efficient remote service delivery model, gives small businesses an economical alternative for integrating RIM BlackBerry products seamlessly into their IT system.
Progent's experts can help your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your database and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft technology, configure streamlined management utilities so you can monitor and control BlackBerry devices throughout your business, define security policies that make sense for your business, customize wireless software, and make sure that your network architecture is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your scheduled backup procedures so that it can be restored quickly and thoroughly.
Integration Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies management and maintenance of BlackBerry wireless handsets, offering a single platform for handling critical jobs such as smartphone installation, upgrades, and retirement while also providing a solid foundation for security and fault tolerance. BlackBerry Enterprise Server delivers seamless communication between Exchange, Groupwise, or Domino messaging servers and BlackBerry handsets and allows over-the-air synchronization.
BlackBerry Enterprise Server offers a wealth of data protection capabilities beginning with automatic data encryption of messages sent between a BlackBerry smartphone and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard. BES Server also allows great flexibility in adjusting degrees of security to match the special requirements of your company's network. Progent's BlackBerry certified engineers can help you to choose advanced security functions and enable them wirelessly. Samples of these wirelessly selectable security settings include:
- Lock down a BlackBerry device
- Erase information from a missing BlackBerry smartphone
- Lock out Bluetooth
- Enable internal protection against malicious attacks
BlackBerry BES Server also offers versatility in determining mechanisms to keep BlackBerry users from installing or executing unsafe or unauthorized applications. Progent can help you to choose protective techniques like:
- List exactly what applications are permitted on the device
- Prevent third-party programs from using persistent memory on the BlackBerry smartphone
- Select which functions third-party software can use on the BlackBerry device
- Limit the types of connections third-party applications running on the smartphone can establish
- Block all third-party applications from being installed or run on the BlackBerry device
How Progent Can Help Your Business to Manage and Support Your BlackBerry Environment
Progent can deliver a seasoned engineer who has earned certifications from RIM in all key aspects of BlackBerry integration. Progent's BlackBerry support skills range from resolving synchronization problems to architecting mobile productivity solutions based on BlackBerry Enterprise Server. These BlackBerry certifications and their respective skill sets include:
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills required to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can help you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks such as troubleshooting enterprise activation issues, adding and deleting BlackBerry smartphone clients, activating passwords, implementing over-the-air software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery processes.
Progent's BlackBerry-certified consultants can also assist you to use management software such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using wireless LANs for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and assist your company to define and implement sensible security options.
Progent's Microsoft-certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent edition of Microsoft Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers expertise in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to add and remove BlackBerry device users on Microsoft Exchange and Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, install the MDS and Instant Messaging, implement access control lists, manage Exchange data flow, generate, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and generate management reports based on SNMP data.
Progent's BlackBerry engineer can help you with your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, repair, and document a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level consulting services for BlackBerry include business and network needs assessment, solution design, deployment strategy and implementation, performance tuning, design of a high-availability environment, information backup and disaster recovery consulting, and security design.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational goals and to create a wireless system that fits within your information technology budget and aligns with your business strategy. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, help you to determine which management approach and hardware products meet your requirements, and analyze your messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices concerning options for software editions, server hardware and storage, network architecture, and application configuration.
To maximize system protection, Progent's BlackBerry expert can help you to choose and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-qualified security specialists to run company-wide security assessment and compliance validation and suggest enhancements to support your BlackBerry solution.
Call or Email Progent for Help from a BlackBerry-Certified Consultant
If you wish to contact Progent about professional support for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.