Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry mobile smartphones were at one time one of the most successful solutions for achieving anytime-anywhere access to messaging, calendars, web programs, and other vital business data. Progent offers Greensboro, North Carolina businesses the services of BlackBerry-certified experts who can assist organizations to manage their BlackBerry deployments or migrate efficiently to a modern smartphone solution.

As the sophistication of small company IT technology has increased, and as the demand for world-class protection, dependability, and disaster recovery has become the norm for organizations regardless of size, successful deployment and support of RIM BlackBerry technology has grown more challenging. To address issues such as security, business continuity, and synchronization of BlackBerry PDAs with a variety of email servers and company databases, small businesses often turn to outside support firms who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can help small organizations to plan, administer, and repair BlackBerry-based environments economically and efficiently, dispensing with the requirement for an in-house BlackBerry technology expert and reducing the cost and stress of maintaining mobile work groups. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of experience, coupled with Progent's efficient remote service delivery model, gives small businesses an economical solution for incorporating RIM BlackBerry technology seamlessly into their business information network.

Progent's consultants can assist your business with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Exchange setup so that your data and email systems operate optimally with BlackBerry BES Server. Progent can also assist you to migrate from older editions of BlackBerry and Microsoft technology, set up easy-to-use management tools to help you track and support BlackBerry devices throughout your business, recommend security policies that are right for your business, develop custom wireless software, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your regular backup processes so that it can be restored rapidly and thoroughly.

Consulting Help for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies administration and support of BlackBerry smartphones, providing a centralized platform for handling critical jobs such as device deployment, updates, and deactivation and also providing a solid infrastructure for security and high availability. BlackBerry Enterprise Server delivers seamless communication between Microsoft Exchange Server, Groupwise, or Lotus Domino messaging platforms and BlackBerry smartphones and allows wireless synchronization.

RIM BlackBerry BES Server Configuration Assistance

BES Server offers a variety of security capabilities starting with advanced data encryption of information transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also allows great versatility in selecting degrees of protection to match the specific needs of your environment. Progent's BlackBerry certified consultants can help your company to choose powerful security features and enable them remotely. Samples of these over-the-air selectable security settings are:

  • Disable a smartphone
  • Wipe data from a lost device
  • Disable Bluetooth
  • Enable internal protection against malware

BES Server also provides flexibility in determining mechanisms to prevent mobile users from installing or executing unsecure or unauthorized software. Progent can help you to choose blocking techniques like:

  • List precisely what programs are permitted on the device
  • Prevent external programs from using non-volatile memory on the BlackBerry device
  • Determine what functions third-party software can use on the smartphone
  • Limit the types of connections external applications running on the BlackBerry smartphone can initialize
  • Block all external programs from being loaded or run on the smartphone

Professional BlackBerry Technical Support Services Offered Online from Progent
Progent's authorized RIM BlackBerry support specialists are available remotely to provide prompt technical help to companies in the Greensboro region or throughout the state of North Carolina. Progent's experienced online consulting experts have helped IT organizations resolve computer problems and reduce IT service expenses in every state in the country and established a substantial base of satisfied clients. (See Progent's client testimonials.)

Progent can provide online help for a broad array of technologies associated with RIM BlackBerry products such as synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Important BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can help you to carry out basic technical operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters and auto-signature, modifying user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's certified experts can also assist you to troubleshoot a wide array of issues concerning synchronization, handset detection, email consistency, web access, mobile connections, Instant Messaging, workstation software installation, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide online help for small office networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your BlackBerry technical support costs low and, by resolving problems promptly, improves the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can show you how to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important tasks such as resolving enterprise activation issues, adding and deleting BlackBerry device users, activating passwords, configuring over-the-air program loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also help you to use management software like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry BES system and assist you to define and install sensible security options.

Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange Server architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry engineer has support skills in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to add and remove BlackBerry device users on Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, install the Mobile Data System and IM, implement access control lists, manage Microsoft Exchange data flow, generate, edit, and assign WLAN and VPN configuration sets, set up SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent to Get Assistance from a BlackBerry-Qualified Consultant
In order to get in touch with Progent about engineering help for BlackBerry wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.