Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless smartphones were once among the most popular products for achieving anytime-anywhere access to email, scheduling, web programs, and other vital business data. Progent can provide Greensboro, North Carolina companies support from BlackBerry-premier experts who can assist businesses to manage their BlackBerry deployments or migrate smoothly to a more popular smartphone platform.

As the sophistication of small business networks has increased, and as the demand for enterprise-class security, dependability, and disaster recovery has grown to be the standard for businesses of all sizes, effective integration and maintenance of RIM BlackBerry technology has become increasingly difficult. To handle issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging servers and corporate databases, small businesses frequently resort to outside consulting firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can help small businesses to plan, manage, and troubleshoot BlackBerry-based solutions economically and efficiently, eliminating the necessity for an in-house BlackBerry technology expert and lowering the cost and hassle of maintaining mobile work groups. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This range of knowledge, coupled with Progent's efficient online support model, provides small businesses an affordable solution for integrating RIM BlackBerry products productively into their business information system.

Progent's experts can help you with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your data and messaging infrastructure function optimally with BlackBerry BES Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft technology, configure easy-to-use management utilities to help you track and control BlackBerry smartphones across your company, define security policies that are right for your company, customize mobile applications, and make sure that your IT network infrastructure is properly configured to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your regular backup procedures in order that it can be restored quickly and safely.

North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
(336) 793-9929 Winston-Salem Network Support Services

BlackBerry Enterprise Server (BES) Technical Help
The BlackBerry BES Server offers businesses a centralized and secure mechanism for integrating BlackBerry wireless devices into their email, groupware, and application infrastructure. BlackBerry BES Server enables mobile BlackBerry users to access Microsoft Exchange, Lotus, or Novell GroupWise messaging and to synchronize BlackBerry devices with PC desktops to achieve data consistency for applications like calendars, address books, to-do lists, notes, and specialized business programs. Due to BlackBerry Enterprise Server integration with Exchange Server, mobile workers carrying BlackBerry smartphones can have effortless access to Exchange messages as well as to IM-aware software via Microsoft Communications Server and Microsoft Lync Server 2010 integration.

BlackBerry Enterprise Server Help

Progent's BlackBerry-premier consultants can assist you to plan, configure, and maintain BlackBerry BES Server so that you maximize the productivity of BlackBerry clients, streamline the management of a BlackBerry solution, and reduce the cost of supporting mobile workers.

How Progent Can Help You to Manage and Support Your BlackBerry Environment
Progent can provide an experienced engineer who has earned accreditations from RIM in all key aspects of BlackBerry technology. Progent's BlackBerry consulting services span areas from troubleshooting synchronization issues to designing mobile productivity solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important procedures including resolving enterprise activation issues, adding and removing BlackBerry smartphone clients, activating passwords, configuring over-the-air software loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry engineers can also assist you to operate administration software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and utilizing WiFi for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES system and help you to select and install sensible security configurations.

Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Microsoft Exchange architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging environment based on Exchange Server. Progent's BlackBerry engineer offers support skills in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to install and delete BlackBerry smartphone clients on Microsoft Exchange and Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and support storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, install access control lists, control Microsoft Exchange data flow, generate, edit, and assign WLAN and VPN configuration sets, implement SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a number of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, install, test, troubleshoot, and document a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's advanced engineering services for BlackBerry include business and technology needs analysis, system design, installation strategy and execution, performance optimization, configuration of a high-availability architecture, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational objectives and to create a mobile wireless solution that fits within your information technology budget and supports your business plans. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's ability to accommodate a BlackBerry BES Server, assist you to determine which management approach and equipment meet your needs, and evaluate your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at informed decisions about options for software versions, server hardware and storage, network architecture, and application configuration.

To maximize network protection, Progent's BlackBerry-certified consultant can assist you to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security engineers to run company-wide security vulnerability and compliance validation and suggest enhancements to support your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Certified Expert
In order to ask Progent about consulting assistance for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.

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    Progent can supply small businesses with an information management expert who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can provide long-term direction to help you integrate sensible IT products to improve business operations so they match more closely with your business goals. Your company can develop and install a well conceived information technology strategy without absorbing the expense of a full-time Chief Information Officer.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Progent can provide the part-time or temporary assistance of a veteran CIO to provide strategic direction to assist your company pick and support IT solutions to meet your present situation and that can be a solid foundation for your future growth. Progent's temporary CIO services offer economic advantages to organizations who want to optimize the impact of their network expenditures but who are unable or hesitant to add one more executive-level manager to their head count. Because Progent is vendor-neutral, with a large team of engineers certified to maintain all leading OS platforms and networking technologies plus a wide selection and application software, Progent is in a unique position to offer objective recommendations along with expert technical support for creating IT solutions that fit the special requirements of your organization.

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    To provide cost-effective IT services for small companies, Progent has developed full-service computer outsourcing packages that give small companies fast access to network help without requiring you to hire, educate, and maintain a large in-house IT staff. Progentís IT outsourcing services offer you an economical alternative for building a secure and robust environment for your important Windows business productivity products such as Office XP and Microsoft Office 2003.

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    Progent's experts can provide Apple macOS and OS X users a variety of services including workstation support, Apple macOS and OS X expertise, Mac integration with Windows environments, Entourage and Exchange Server expertise, network protection services, and one-on-one training. Progent can help clients to migrate to macOS from OS X or earlier versions of Apple OS X and Progent can provide help with Apple macOS and Mac OS X application software. Progent can also help your business with Apple iPhone integration and Apple iPad management, or moving to iCloud services. For business networks built exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the complexity of designing, integrating and supporting a network infrastructure that is available, secure, efficient and able to achieve your company's business goals.

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    Progentís team of expert programmers, database architects, and program management consultants can help enterprise clients to carry out development projects for Microsoft Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include access to veteran project managers for high-level planning and program co-ordination or Progent can assist customers fill in expertise gaps by providing relational database designers and programmers experienced in developing line-of-business applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can help businesses to incorporate SharePoint with other data sources such as Microsoft SQL and Excel to build data-driven intranets and web portals. Progent also offers experience with web development tools and can help clients to build, expand, troubleshoot, or port web applications to take advantage of the latest advances in web technology.

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    If you are a network consultant with system support expertise, joining Progent and working for our customers will enhance your abilities via interaction with our team of mutually supportive, high-output consulting experts. Progent's focus on offering network consulting and technical support to small and midsize businesses will offer you the chance to consult closely with business leaders and contribute significantly to the success of dynamic companies. In addition, Progent's virtual office network offers state-of-the-art technology for remote service and wireless connectivity to allow you to come up with speedy solutions when you take on business-critical issues.

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    Progent can provide the assistance of a certified VMware VCDX consultant to help you plan, deploy, manage and repair VMware vSphere-powered virtualization solution for local datacenters, private and public clouds, or hybrid cloud systems. Progent can provide world-class expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and application continuity. Progent offers extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide maximum availability, data security, and application mobility.

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    Progent can provide affordable online support to help companies to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Amazon Glacier for value-priced long-term archiving. Progent can help you with every aspect of Amazon AWS integration including requirements analysis, preparedness assessment, system design and review, pilot testing, deployment, administration, performance tuning, licensing management, disaster recovery solutions, and security. Progent can provide advanced expertise with firewall configuration and VPN connections and can show you how to deploy all-cloud or hybrid cloud environments that seamlessly incorporate Amazon AWS resources. Progent can provide occasional expertise to assist you to overcome complex technical issues or Progent can provide project management outsourcing or co-sourcing to help you migrate to the Amazon AWS platform on time and within budget.

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    By using virtual servers, companies are able to operate many virtual machines on a single actual server. Virtualization technology enables IT organizations to enjoy all the benefits of server segmentation, while avoiding the expense associated with buying additional server equipment. Virtual servers are also the critical technology for private clouds, which provide important benefits such as lowering the costs of hardware, datacenter facilities, and management while enhancing data security, system reliability, and disaster recovery. Other key server management options include server monitoring software, Microsoft WSUS, and remote server management cards. Progent's professional server management consultants can help you with all areas of server consolidation and management to allow your business to contain costs and conserve time.

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    Progentís Technical Response Center provides nationwide remote help for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Certified service professionals provide telephone support and online secure computer access to troubleshoot and repair network problems rapidly and affordably. The scope of IT expertise represented by Progent's staff of country-wide support professionals makes it possible to escalate even the toughest network issues to competent specialists as needed.

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    VMware's NSX virtual network technology allows you to build entire networks in software. NSX allows virtual networks to be deployed in minutes and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure. VMware Site Recovery Manager (SRM) allows programmatic disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also permits non-disruptive testing for site recovery, updates and patches and can generate reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. When used with VMware's NSX virtual network technology, VMware Site Recovery Manager can quickly recover the complete logical network topology at the recovery datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware SRM system architect to help you to design, configure, test and administer a DR system powered by VMware SRM and VMware NSX.

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  • Part-Time CIO Troubleshooting
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    Progent can provide small companies with an IT management expert who can function as a part-time Chief Information Officer. This part-time CIO can offer long-term direction to help you integrate sensible technology to enhance business processes so they align more closely with your business goals. Your company can develop and install a well conceived information technology plan without incurring the expense of a full-time Chief Information Officer.

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    NetApp MetroCluster is a high-availability and disaster recovery software suite that uses failover storage clustering with continual replication to deliver rapid, zero RPO disaster recovery (DR) between datacenters located up to 185 miles (300km) apart from each other. Progent's team of veteran IT experts can help your business to design, configure, administer, update, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that meets your functional requirements and IT budget. Progent can make sure you follow best practices for installing your MetroCluster solution by providing guidance with procedures such as assigning disk pools and shelf IDs, determining aggregate layout, provisioning FlexVol volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker mechanism, setting up a configuration replication network between your storage clusters, and testing your DR solution to verify compliance with industry standards and regulatory requirements.

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    Progentís IT outsourcing support offerings for small businesses include designing Windows XP, .NET, and Microsoft BackOffice systems, managing upgrades to Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk Call Center, remote and on-premises repair, resolving stubborn IT issues, and producing a comprehensive security plan. Progent can help you enhance network availability and performance with zero-downtime configuration, redundant network topology, and proactive server monitoring. Progent also offers special project help for major upgrades and can assist with requirements assessment, product inventory, BOM production, sourcing selection, purchasing coordination, and full documentation. Progentís IT outsourcing help also features training for office productivity packages such as Microsoft Office XP.

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    System Center Configuration Manager automates software provisioning at scale, simplifies compliance settings control, inventories network resources, protects against corporate data leakage, provides health reporting, allows safe self service, and delivers a common point of control for administering mixed-operating system ecosystems based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud specialists can assist your organization with any aspect of planning, implementing, operating and repairing a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid environments.

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    If you want to revamp your corporate web site, create internal webs for applications such as human resources or employee education, establish a high-impact web presence for a new venture, or write enterprise-class, data-driven custom web applications, Progent can provide talented and experienced web designers. Progent's experts can also show you how to design and maintain a safe, fault-tolerant server and communications network, including off-site and wireless connectivity, to run your web solutions.

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