Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry Support ServicesBlackBerry wireless PDAs were at one time among the most popular products for achieving location-independent connectivity to email, calendars, web programs, and other vital business data. Progent offers Greensboro, North Carolina businesses the expertise of BlackBerry-premier experts who can help businesses to manage existing BlackBerry deployments or migrate efficiently to a more popular mobile platform.

As the complexity of small business networks has expanded, and as the need for world-class security, reliability, and recoverability has grown to be the norm for companies of any size, successful deployment and maintenance of BlackBerry technology has grown more difficult. To deal with areas like data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and company databases, small organizations often turn to outside consulting firms who specialize in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can assist small businesses to plan, manage, and troubleshoot BlackBerry environments affordably and effectively, dispensing with the requirement for an internal BlackBerry technology specialist and lowering the cost and hassle of supporting wireless workers. Progent's BlackBerry technology engineers have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified network security professionals. This breadth of experience, coupled with Progent's efficient remote service delivery capabilities, provides small companies a budget-friendly alternative for integrating RIM BlackBerry technology seamlessly into their IT system.

Progent's experts can assist you with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your database and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft software, set up streamlined administration tools to help you monitor and control BlackBerry smartphones throughout your business, recommend security policies that make sense for your business, develop custom wireless software, and make sure that your IT network infrastructure is properly designed to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your scheduled backup procedures in order that it can be restored rapidly and thoroughly.

Technical Expertise for BlackBerry Enterprise Server (BES)
Research in Motion's advanced platform for administering big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated tool allows Microsoft Exchange Server, IBM Lotus Domino, or Groupwise clients to send and receive emails that are encrypted during wireless transit to ensure optimum security. BES Server also streamlines a broad variety of key administrative jobs ranging from smartphone configuration and upgrades to mobile security and high availability.

BlackBerry BES Server Troubleshooting Support

Progent's BlackBerry-certified engineers can show you how to utilize RIM BlackBerry BES Server to do basic jobs like:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Update BlackBerry device software remotely
  • Control client settings with BES Server's vast library of policies

Progent's BlackBerry-certified engineers can also assist you to utilize BlackBerry BES Server to perform key tasks not available with the less advanced BlackBerry BES Server Express. These procedures include:

  • Install and support BES Server's fault-tolerant architecture using virtualization
  • Deploy BlackBerry smartphones wirelessly
  • Set custom administration roles
  • Monitor and report on the overall health of your system

Progent's Online BlackBerry-certified Support is Fast and Affordable
For companies in Greensboro, North Carolina who need fast and economical access to an authorized RIM BlackBerry support expert, Progent provides effective remote assistance from a veteran support staff who have delivered IT solutions to organizations in each state in the United States. (See Progent's customer testimonials.)

Remote consulting services eliminates travel costs and allows consultants to solve technical issues rapidly, so you reduce wasted productivity. Progent's RIM BlackBerry consultants have been awarded certifications in all BlackBerry solutions and offer expert help in areas such as fixing synchronization problems, configuring BlackBerry BES Server, and creating a secure, high-availability network architecture for BlackBerry users. Credentials earned and practice areas mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry specialist can assist you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures such as resolving enterprise activation problems, registering and deleting BlackBerry smartphone users, activating passwords, configuring over-the-air program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry engineers can also show you how to operate management tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using wireless LANs for activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry BES environment and help your company to select and implement sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry solution to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, tracking, and troubleshooting one or several BlackBerry BES Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry engineer offers support skills in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry device users on Exchange and Windows Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, back up and support storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, deploy access control lists, control Exchange data flow, create, edit, and assign WLAN and VPN configuration sets, set up SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, troubleshoot, and document a mobile wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and network requirements analysis, solution architecture, roll-out planning and implementation, performance optimization, design of a fault-tolerant architecture, information backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational objectives and to design a mobile wireless system that meets your IT budget and supports your business plans. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to accommodate a BlackBerry Enterprise Server, help you to decide which administration approach and equipment match your needs, and evaluate your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices about alternatives for software versions, server hardware and mass storage, network topology, and application configuration.

To optimize system security, Progent's BlackBerry consultant can assist you to select and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-premier security engineers to perform network-wide security vulnerability and compliance testing and recommend enhancements to account for your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Qualified Specialist
If you wish to ask Progent about technical assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.