Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry mobile smartphones were once among the most popular solutions for maintaining location-independent connectivity to email, scheduling, web-based programs, and other vital business information. Progent offers Greensboro, North Carolina companies support from BlackBerry-premier consultants who can help businesses to maintain their BlackBerry deployments or migrate smoothly to a modern mobile solution.

As the sophistication of small business IT technology has increased, and as the demand for world-class security, reliability, and recoverability has become the standard for businesses regardless of size, successful deployment and support of BlackBerry solutions has become increasingly difficult. To address issues like data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of email systems and shared databases, small organizations often resort to outside consulting professionals who specialize in BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified consultants who can assist small organizations to plan, administer, and troubleshoot BlackBerry-based environments affordably and efficiently, eliminating the necessity for an in-house BlackBerry technology expert and reducing the cost and hassle of supporting wireless work groups. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security professionals. This range of experience, coupled with Progent's proven online support model, provides small companies an affordable alternative for incorporating BlackBerry products productively into their business information system.

Progent's consultants can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your data and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft technology, set up easy-to-use administration utilities so you can monitor and support BlackBerry smartphones across your business, define security policies that are right for your company, customize wireless applications, and make sure that your network infrastructure is appropriately designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your scheduled backup processes in order that it can be recovered rapidly and safely.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina State

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
United States
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
United States
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
United States
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
United States
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
United States
(336) 793-9929 Winston-Salem Network Support Services


BlackBerry BES Server Technical Services
The BlackBerry Enterprise Server offers companies a single and secure source for incorporating BlackBerry wireless devices into their messaging, groupware, and application infrastructure. BlackBerry Enterprise Server enables mobile BlackBerry clients to connect to Microsoft Exchange Server, IBM Lotus Domino, or Novell GroupWise messaging and to synchronize BlackBerry smartphones with workstations to achieve consistent information for collaborative programs such a calendars, contact lists, to-do lists, IM, and custom business software. Thanks to BlackBerry Enterprise Server (BES) support for Exchange, users with BlackBerry smartphones have push-based access to Exchange email and to IM-enabled applications through Microsoft Live Communications Server and Microsoft Lync Server 2010 support.

BlackBerry BES Server Support

Progent's BlackBerry-premier engineers can help you plan, configure, and support BlackBerry Enterprise Server so you can optimize the productivity of BlackBerry users, streamline the administration of a BlackBerry solution, and lower the cost of supporting mobile workers.

How Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has been awarded accreditations from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry support services range from resolving synchronization issues to designing wireless workforce solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesProgent's BlackBerry Certified Support Specialist can help you to carry out common technical functions including configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters and auto-signature, modifying user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate email solution. Progent's certified experts can in addition help your company to troubleshoot a broad array of issues associated with synchronization, handset detection, email consistency, web access, wireless connections, IM, desktop application configuration, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote support for small company IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your BlackBerry support expenses low and, by handling issues promptly, improves the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified expert can help you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical procedures including troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone clients, activating passwords, implementing wireless program installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry engineers can also show you how to operate management software such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and using WiFi for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry BES system and assist your company to select and implement sensible security configurations.

Progent's certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry consultant has expertise in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to add and delete BlackBerry device clients on Microsoft Exchange Server and Microsoft Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and manage storage groups, configure permissions, install the Mobile Data System and Instant Messaging, install push and pull access control lists, control Exchange data flow, create, edit, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

Call or Email Progent for Assistance from a BlackBerry-Certified Professional
If you wish to contact Progent about professional expertise for BlackBerry wireless solutions, call 1-800-993-9400 or visit Contact Progent.



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    Cisco's Meraki family of access and distribution switches are designed for sites that go from branch offices to large campuses. Progent's Cisco-certified CCIE consultants can provide affordable online consulting expertise to help your company to plan and implement an efficient network solution that incorporates Meraki switches, simplify network administration with Meraki's cloud-based management architecture, define policies to maintain security, create and validate a disaster preparedness strategy, and resolve issues associated with any aspect of your Meraki ecosystem. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to create a cohesive networking infrastructure.

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    ProSight Active Security Monitoring (ASM) incorporates cutting edge behavior machine learning technology from SentinelOne to guard endpoint devices as well as physical and virtual servers against familiar as well as novel ransomware variants such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.

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  • Connectix Virtual Server Network Engineer
    MS Microsoft Virtual Server Professional

    Microsoft Virtual Server, hosted on the Windows Server platform and based on technology originally developed by Connectix, delivers the power needed to accomplish server consolidation, application upgrade, and server isolation tasks via virtualization technology in an enterprise-class IT network with advanced expandability, manageability, and reliability. Microsoft has targeted Virtual Server 2005 at businesses who want to enhance operational efficiency in software programming and testing, migration from outdated line-of-business software, and hardware consolidation. Progent's certified Virtual Server experts can help your company to evaluate and integrate Microsoft Virtual Server.

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    Progent's application developers have worked for 20 years with .NET technologies and the Visual Studio development environment and are able to build or update .NET applications quickly and at low cost.

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    Progent's Technical Response Center provides national remote support for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Certified support experts provide telephone help and online direct network connection to troubleshoot and repair network problems quickly and affordably. The breadth of technical experience available from Progent's staff of country-wide service professionals makes it possible to escalate even the most difficult network issues to competent experts as required.

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  • Fault Tolerant Inter-Office Connection Support Services
    Microsoft Certified Expert Non-stop Network Computer Consultant

    Progent's fault tolerant network consultants offer reliability consulting, disaster recovery services, system load balancing, high-availability interoffice connectivity, high-availability Internet architecture design, non-stop data center consulting, and other non-stop networking support to show your organization create a 24x7 environment for strategic applications. Progent possesses the background to design economical, non-stop systems by deploying the evolving library of Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent's Microsoft and Cisco authorized consultants can show you how to you build a fault tolerant mutli-site network with a completely mirrored Internet connection and intelligent network load balancing.

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    Progent's IT outsourcing services for small companies feature designing 2003 Server, .NET Server, and Microsoft BackOffice systems, coordinating upgrades to Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, online and on-site repair, fixing stubborn integration issues, and creating a company-wide security plan. Progent can help you maximize system availability and performance with non-stop technologies, redundant network architecture, and proactive network monitoring. Progent also offers special project help for major migrations and can help with requirements definition, resource inventory, BOM development, vendor selection, purchasing coordination, and full documentation. Progent's IT outsourcing service also includes education for office productivity software such as Microsoft Office.

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  • Small Business Cloud Migration Small Office Network Consulting Services Small Business IT Outsourcing Small Business Computer Consulting Firm
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  • Amazon MWS development Contract Development
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    Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to streamline their operations by automating crucial sales activities including listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales processes, vendors can expand their market, reduce their cost of sales, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and training so you can cut development time and costs and speed up your return on investment.

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  • Small Business IT Outsourcing Technology Professional
    CIO Outsourcing Professionals

    Progent is structured to provide in-depth remote consulting for all major technologies common to small company information networks and allows you to outsource an array of strategic, on-demand support services including a part-time Chief Information Officer to offer advanced planning and budgeting capability, a Technical Response Center for help desk support, proactive server monitoring, spam/virus protection as an outside-the-firewall service, project management for critical initiatives such as site relocations orOS migrations, Cisco-certified consultants for building and maintaining fast and robust infrastructure, security engineers to verify information protection and regulatory compliance, disaster recovery specialists to create business continuity strategies, and software developers to write, customize, or repair mission-critical applications.

  • Support and Integration Server Management Server Management Remote Technical Support
  • Support and Integration Windows Server 2019 USB Drive Witness Windows Server 2019 Hybrid Configuration Network Engineer
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  • Top Data Protection Manager 2016 and VMware Troubleshooting Support and Setup SCDPM 2016 Compliance

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    ransomware cleanup and file restore Technology Professional

    Progent's experienced ransomware recovery experts can assist your business to restore an IT network damaged by a ransomware virus such as Ryuk, Dharma, Hermes, or Locky.

  • Top Ranked Virtual Call Desk Support and Setup Cisco and Microsoft Certified Expert Virtual Service Desk Specialist
  • Ubuntu Linux, Solaris, UNIX Remote Support Services Greensboro, NC Greensboro, NC Ubuntu Linux, Solaris, UNIX IT Consultants

  • Online Help Microsoft Operations Manager
    Comprehensive Event Management Configuration

    Progent provides a selection of network support packages for small organizations. These information technology outsourcing and server monitoring solutions are based on the anticipatory problem solving capabilities of Microsoft Operations Manager 2007, a next-generation network and system support software platform that tracks the reliability, performance, and safety of your network and isolates incipient problems before they can bring down your network. With Progent's affordably priced IT support programs, small companies can choose a basic co-sourcing package based on Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package.

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  • Urgent Critical Security Threat Bulletins Security Organization Technical Support Services Critical Security Protection Bulletins

  • VMware vCenter Orchestrator Services
    Immediate Consulting Services VMware Site Recovery Manager Compliance

    VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.

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  • Urgent Multiple cloud integration Engineers Microsoft Azure enterprise hybrid cloud solutions Specialist
  • Urgent Online Consulting Network Performance Troubleshooting ProSight Infrastructure Monitoring Specialist
  • Urgent Online Support Services SQL Server 2012 SQL Server 2012 Reporting Services On-site Support
  • BlackBerry Computer Services Greensboro, Guilford County
  • VPN Technical Consultant VPN Computer Consultant
  • Windows 8.1 Wireless Configuration Windows 8.1 Backup and Restore Computer Consultants
  • Windows Server 2012 R2 Virtual Fibre Channel Computer Consultants Largest Windows Server 2012 R2 Technical Support Services
  • Windows Server 2012R2 Active Directory Specialist Windows Server 2012 R2 Security Computer Consulting

  • Cisco Firepower Configuration Online Support
    Firepower Services Network Consultant

    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance boost compared to Cisco's popular ASA 5500-X security appliances and offer centralized management of advanced security capabilities such as application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist your organization to design and carry out an efficient migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower appliances with Cisco's security services to create and centrally manage IT environments that include branch offices, data centers, and cloud resources.

  • Windows Server 2012R2 Server Manager Remote Support Services Windows Server 2012 R2 Onsite Technical Support
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    24 Hour Work from Home Solutions Integration Services

    Progent has 20 years of background helping small and medium-size companies to plan, implement, optimize, administer, and debug information networks that support an at-home workforce.

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  • Urgent Windows 11 Management IT Consultants
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    Progent's Windows 11 consultants offer an array of services to support Windows 11 such as cloud and hybrid solutions, mobile device management, teleworker access, security and compliance, streamlined provisioning, and Help Desk services.

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  • Work from Home Endpoint Security Online Support Offsite Workforce Endpoint Security On-site Support
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  • Exchange Server 2016 Migration Planning Technology Consulting
    Consultant Microsoft Exchange 2016 Migration Planning

    Progent can assist your business in all phases of your upgrade to Microsoft Exchange 2016 including designing high availability system topology for a local, cloud-based or hybrid deployment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; determining storage requirements for your VMs, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, configuring and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.

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  • Microsoft Exchange 2016 Upgrade Specialists
    Expert Microsoft Certified Online Technical Support Exchange 2016 Upgrade Planning

    Progent can assist your business in any and all facets of your upgrade to Exchange 2016 such as designing HA architecture for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; determining mass storage requirements for your virtual machines (VMs), databases and logs; configuring hardware load balancing (HLB) for fault-tolerant client access services; designing, configuring and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).


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