Consulting and Technical Support Services for BlackBerry Technology
BlackBerry SupportBlackBerry mobile PDAs were at one time among the most popular products for maintaining anytime-anywhere connectivity to messaging, calendars, web-based applications, and other critical business data. Progent offers Greensboro, North Carolina companies the services of BlackBerry-certified consultants who can assist companies to maintain their BlackBerry deployments or migrate smoothly to a more popular mobile solution.

As the complexity of small business IT technology has increased, and as the demand for enterprise-class security, dependability, and disaster recovery has grown to be the norm for companies of any size, successful deployment and support of RIM BlackBerry technology has grown more difficult. To address issues like security, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and shared databases, small organizations frequently resort to external support professionals who specialize in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can help small organizations to design, manage, and troubleshoot BlackBerry environments affordably and efficiently, doing away with the requirement for an internal BlackBerry technology expert and reducing the cost and hassle of supporting mobile work groups. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, coupled with Progent's efficient remote support capabilities, gives small businesses an economical alternative for incorporating RIM BlackBerry products productively into their business information network.

Progent's experts can help your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your database and email systems operate efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft software, set up easy-to-use administration tools to enable you to monitor and support BlackBerry devices across your company, recommend security policies that make sense for your company, customize wireless applications, and make sure that your IT network architecture is properly configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your scheduled backup processes so that it can be recovered quickly and safely.

Integration Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of RIM BlackBerry smartphones, offering a single platform for handling critical jobs like smartphone deployment, updates, and deactivation and offering a strong foundation for security and high availability. BlackBerry BES Server delivers seamless communication between Microsoft Exchange, Groupwise, or Lotus Domino email platforms and BlackBerry smartphones and supports over-the-air synchronization.

BlackBerry BES Server Configuration Assistance

BlackBerry Enterprise Server includes a variety of security options beginning with advanced data encryption of information sent between a BlackBerry device and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent flexibility in adjusting degrees of protection to meet the specific requirements of your network. Progent's BlackBerry authorized engineers can assist you to select powerful security functions and enable them wirelessly. Examples of these over-the-air configurable security settings are:

  • Disable a device
  • Erase data from a misplaced or stolen BlackBerry smartphone
  • Disable Bluetooth
  • Enable built-in defenses against malware

BlackBerry BES Server also provides versatility in determining mechanisms to prevent mobile users from installing or running unsecure or unauthorized code. Progent can help you to choose protective techniques like:

  • Specify precisely what programs are allowed on the device
  • Prevent third-party software from allocating non-volatile memory on the BlackBerry smartphone
  • Select which functions external applications can use on the BlackBerry device
  • Limit the types of access external software running on the BlackBerry device can initialize
  • Prevent all external applications from being loaded or run on the BlackBerry device

Some Ways That Progent Can Assist You to Manage and Support Your BlackBerry Environment
Progent can provide an experienced engineer who has earned accreditations from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry consulting services span areas from resolving synchronization problems to architecting mobile productivity solutions built around BlackBerry Enterprise Server (BES). These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can help you to perform basic support operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters and auto-signature, modifying user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your company email software. Progent's seasoned service professionals can in addition assist your business to resolve a wide array of problems associated with synchronization, device recognition, messaging consistency, web browsing, wireless connections, Instant Messaging, PC application configuration, and Desktop Redirector.

As a top innovator in providing nationwide online help for small business networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless support expenses low and, by handling problems promptly, maximizes the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can show you how to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important procedures such as troubleshooting enterprise activation problems, adding and removing BlackBerry smartphone users, setting activation passwords, configuring wireless software loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also help you to use administration tools such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the function of IT policies in the BlackBerry Enterprise system and help your company to select and install appropriate security options.

Progent's certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange Server infrastructure for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the latest version of Exchange.

Contact Progent for Support from a BlackBerry-Certified Expert
In order to ask Progent about professional help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.