Greensboro Specialists for Computer Support Providers
Seamless Short-Term Support Staff Assistance
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in Greensboro
Progent's consulting services for network service organizations in Greensboro North Caroline allows your company to offer your customers Progent's consulting expertise and Help Desk Call Center support under your own branding as a seamless extension of your in-house network support group. This can put you on the fast track to grow your revenue, fill out your service offerings, create happy clients, and improve your bottom line.
Progent's nationwide team of network engineers, PC integration and troubleshooting technicians, IT admins, and data security professionals have acted as seamless expansions to the support groups of some of the world's largest IT service firms. Progent's range of expertise allows you to widen the scope of your IT support practice, and Progent's close integration with your support team lets you strengthen and protect your branding.
Progent is an IT support company with two decades of experience delivering online consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any independent IT support company in the world. Progent has provided online technical support and consulting to clients in every state in the country. (See recommendations from Progent's customers.)
Providing Progent's Support Services With Your Branding
Progent's reseller program for network service firms offers transparent resale to your clients of world-class services. Progent invoices your firm directly and performs under your instructions to deliver your customers consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Service for clients who need 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is fundamental to an efficient Help Desk. But enterprise-grade ticketing platforms are not only expensive to acquire and staff, but challenging to configure and manage. Small or niche IT service companies seldom have the necessary budget or personnel. Progent's Call Center and ticketing solution gives IT service organizations an affordable way to retain their company branding while delivering their customers responsive desktop support services built around an advanced ticketing system and supplemented by fast escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing program for IT support firms takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop support staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution allow your IT service firm to increase your physical and virtual support volume, the range of technologies your company can handle, the number of locations you can service, and your hours of availability.
Key features of Progent's Call Center and ticketing program for IT service firms include:
- Progent's remote desktop support staff delivers Level 1 end user support with 1-hour SLA to begin work during normal business hours.
- Standard service hours are from 5am to 7pm PST, five days per week.
- Extended hours support is available at extra cost.
- Optional on-premises service in major metro areas is offered throughout the US at extra cost.
- You keep full control of your clients and invoicing.
- Your clients enter service requests via your branded Internet portal, a toll-free number, or by directing a message to your specified mailbox.
- Each end user request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified online while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Providers
Progent's consulting for network service providers allows your support team to act as a single source for virtually all technical guidance and troubleshooting your customers may need. You can grow your team and core in-house competencies steadily without being forced to decline new business due to a lack of in-house expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent works as a seamless extension of your internal support group, under your direction, and invoices your firm rather than your customer.
- By-the-Minute Billing: Progent charges by the minute to reign in costs.
- Extensive Documentation: Progent utilizes an enterprise-class reporting platform to make sure all IT services delivered are fully documented. This makes it easy for support group to shift service responsibilities to internal personnel when you have enough staff and relevant technical skills.
- Safely Grow Your IT Support Business: You can easily and affordably accept more opportunities beyond your core fields of expertise and open new territories without the risks involved with expanding your full-time staff too rapidly.
- Re-enforce Your Name: You can improve your mind share as a comprehensive network support firm by delivering more solutions to more customers using your own company name.
- Add to Your IT Support Catalog: Progent offers top-tier support in a wide range of technologies and can act as a dependable resource for growing your IT support operations.
- Rapid Problem Escalation: Thanks to a sizable roster of senior technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
- Make Your Customers Happy: Happy clients keep coming back. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek help outside the fold.
- Online Support Experts: For 20 years, Progent has provided remote IT support ranging from Help Desk services to advanced consulting. Efficient remote support saves money and produces fast results.
- Major Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Greensboro, North Caroline Businesses
Progent's veteran team of certified consultants and technical experts can provide Greensboro, North Caroline businesses a wide array of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Integration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 11 Migration Consulting
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Integration
- Active Directory and Azure Active Directory Integration
- Office/Microsoft 365 Configuration
- Dynamics GP (Great Plains) Expertise
- Microsoft Azure, AWS, Google Cloud Platform
- Remote Network Technical Support
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Networks Expertise
- Cisco Routers Experts
- Security and Compliance Monitoring
- PEN Testing with NodeZero
- Business Continuity Planning
- Penetration Testing
- Firewall Integration
- Call Center Outsourcing
- Desktop Tech Support
- Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Development
- Virtual Server Automation
- Rapid, Low-cost .NET Software Development.
- Windows Hyper-V Planning
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Support
- iPhone and Android Integration
- Apple iPhone Support
- Android Smartphone Management
- Ransomware Defense and Recovery
- Data Backup/Recovery Expertise
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi 6/6E Access Point Configuration
- Wi-Fi Site Surveys
Find Out More About Progent's Consulting Support for IT Service Firms in Greensboro, North Caroline For additional information about Progent's reseller support for network service organizations in Greensboro, North Caroline, call 1-800-993-9400 or see Contact Progent.
An index of content::
Microsoft Exchange Remote Consulting
Exchange 2007 Server Professionals
Progent's Microsoft certified consultants can show you how to design and deploy a smooth in-place Microsoft Exchange 2007 upgrade strategy that avoids network disruption, reduces ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-location migrations, Progent offers the knowledge and experience to finish your project quickly and economically. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting services include assistance with the integration of third-party enhancements of Microsoft Exchange 2007 Server that are best aligned to your business goals.
Microsoft Exchange and Outlook Integration Firms
Computer Support Trend Micro Scanmail
Progent's Microsoft-certified experts have two decades of experience providing electronic messaging and integrated email/telephony solutions for companies. Progent offers affordable Microsoft Exchange 2007 Server support services to strengthen email security and virus protection, achieve high availability email, and implement remote and wireless email connectivity. Progent's Microsoft Exchange help and support offerings can assist you in designing and implementing a Microsoft Exchange update or a move from a legacy SMPT system or outdated Microsoft Email software such as Exchange 5.5 to Microsoft Exchange Server 2010.
Cisco VPN Remote Troubleshooting
Online Support Cisco RADIUS Security
Cisco's security and remote connectivity technology for small to mid-size businesses offer a complete range of easy-to-administer protection products to help you safeguard your entire network infrastructure. Cisco's VPN line includes routers and switches, firewalls, and Virtual Private Network access concentrators. Progent's expert staff of consultants includes experienced engineers with Cisco CCIE and Cisco Certified Network Professional qualifications who can assist your company to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco security solutions that align most closely with your business objectives.
Consultant Snatch ransomware hot line
ransomware cleanup and restore Professional
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can assist your business to halt the spread of an active ransomware breach. Call 800-462-8800
QTS/Heracles Colocation Center Consultants
Top Ranked QTS Data Center Consultant Services
The QTS (formerly Herakles) Data Center is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If you are now using the QTS data center as a colocation facility or if you are considering moving your main or disaster recovery system to the Herakles data center, Progent can provide a variety of cost-effective services including colocation relocation, equipment installation and upgrades, network optimization, comprehensive project management, virtualization configuration, offsite network monitoring, streamlined network management, application development, business continuity solutions, security evaluation, and the support of the Progent Test Lab.
Remote Microsoft Skype for Business 2019 Consulting
Skype for Business dial plans Specialist
Progent's consultants offer online and on-premises expertise for companies of all sizes to evaluate the costs/benefits of upgrading to Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can help you to design an on-premises, cloud-based or mixed deployment; integrate Skype for Business with SQL Server,Exchange, SharePoint Server and Office or Microsoft 365; configure HA solutions; interface Skype for Business with your PSTN gateway; and integrate third-party communication platforms such as Cisco Video Interop Server. Progent's certified data security consultants can help you create and verify a security strategy for your Skype for Business solution that is compliant with government and industry requirements.
Microsoft Technology Consulting Customer Relationship Management
CRM Online Technical Support
Microsoft CRM helps mid-market businesses nurture positive client relationships. Built-in Sales and Customer Service components allow employees to share data to help promote sales success and offer consistent, effective customer service. Progent can configure the optimal server and communications infrastructure, including local and offsite wireless connectivity, to support MS CRM, and Progent's Experts Team can supply your small business with a certified MSCRM professional who can help you integrate Microsoft Dynamics CRM with your sales or customer service data.
Microsoft, Cisco and Security Certified Experts Network Consultants Penetration Testing
Network Security Testing Cybersecurity Penetration Testing
Stealth intrusion testing is an important component of any overall network security strategy. Progent's security experts can run extensive intrusion tests without the knowledge of your organization's in-house IT resources. Stealth penetration checking uncovers whether current security monitoring tools such as intrusion detection warnings and event history analysis are correctly set up and actively monitored. Progent can provide ongoing autonomous PEN testing to define your internal/external attack surface and to identify ways that exploitable vulnerabilities, improper configurations, stolen credentials, uninstalled patches, and unsound IT product defaults can be chained together by hackers into the multi-front attacks common to modern strains of ransomware.
IT Outsourcing Model Whitepaper
IT Outsourcing Example White Papers
Progent's IT outsourcing packages provide budget-friendly computer support for medium-size organizations. Whether it includes designing network infrastructure, creating an internal Help Desk or using an outside one, rolling out a new e-mail system, monitoring your network, or creating a web-based business application, outsourcing your network engineering services can reduce costs and minimize risks, permitting network service expenses to grow in a more linear and controlled manner than is feasible by amassing a large, knowledgeable internal network support organization. Progent's Outsourcing White Paper and flyers tell you how Progent can enable you to create a protected and robust network foundation for your vital Windows-based applications such as Windows 2008, Exchange Server 2007, and SQL Server 2008.
Professional SMS Server 2003 Upgrade
Microsoft SMS Server Outsourcing
Progent's Microsoft certified experts offer small and medium size companies enterprise-grade consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to deliver important applications quickly and automatically to specified users, lower software costs and adhere to licensing agreements by understanding usage profiles, enhance Windows security by improving your awareness of weak points and by installing targeted patches, manage your mobile workforce through industry standards independent of connection or geography, and reduce operational expenses by fully exploiting the administrative capabilities built into Windows. Progent's SMS consulting professionals can help you use SMS economically for automated software and application installation, security patch administration, and asset tracking management including software and appliance inventory.
Information Technology Outsourcing Company Microsoft Teams Premium
IT Outsourcing Exchange
Progent's Microsoft-certified consultants have two decades of background providing electronic messaging and unified email/telephony solutions for companies. Progent offers affordable Microsoft Exchange 2007 Server consulting services to enhance email security and virus protection, provide fault tolerant email, and implement remote and mobile email connectivity. Progent's Microsoft Exchange consulting and support services can assist you in planning and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT system or outdated Microsoft Email product such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.
Top SQL Server 2019 SSRS Support
SQL Server 2019 Machine Learning Server Engineer
Progent's Microsoft-certified SQL Server 2019 consultants can assist your organization to evaluate the business case for upgrading to SQL Server 2019 and can provide rapid remote or onsite access to experts in solution design and deployment, software development, SQL Server management, and cybersecurity.
NodeZero Certified Penetration Testing Computer Security
Top NodeZero Cybersecurity Pen Testing Security Consultant
Progent's certified security consultants can perform NodeZero-powered PEN tests to make sure your security defense systems and policies are correctly set up and effective.
Technology Consulting Microsoft Exchange Upgrade
Exchange 2003 IT Consulting
Progent's Microsoft certified consultants can help you design and implement a smooth in-place Microsoft Exchange 2003 upgrade strategy that avoids network downtime, simplifies ongoing support requirements, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-location migrations, Progent offers the experience to finish your project quickly and affordably. Progent's Microsoft Exchange 2003 help, repair, and consulting offerings include expertise with the integration of outside vendor enhancements of Exchange Server 2003 that are best aligned to your business goals.
Professional Exchange 2013 Availability
Specialist Exchange 2013 DAG
Microsoft Exchange Server 2013 incorporates significant improvements to the functionality of Exchange Server 2010 and delivers important innovations plus a revamped structure. These enhancements favorably impact key facets of IT such as manageability, high availability (HA), security and compliance, operational costs, collaboration, expandability, performance, compatibility, and the user experience. Progent's certified Exchange 2013 consulting experts can help you evaluate the possible business benefits of upgrading to Exchange Server 2013, design a cost-effective test and rollout strategy, and educate your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent can also provide affordable online consulting and management for Exchange Server 2013.
SQL Server 2019 and Kubernetes Help and Support
24x7 SQL Server 2019 and Amazon Marketplace Web Service Engineer
Progent's certified SharePoint 2019 and SharePoint Online experts offer affordable online and onsite consulting, software development, and debugging services for businesses of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from legacy releases of SharePoint. Progent can help customers design and carry out a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines local and cloud infrastructure into a seamless intranet system.
SQL Server 2014 Backup Encryption Remote Troubleshooting
SQL Server 2014 Monitoring Engineer
SQL Server 2014 incorporates significant enhancements in key areas such as speed, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that operates transparently with all types of applications including Online Transaction Processing, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and on-premises consulting services including system design, configuration, administration, remediation, and application development services to help organizations of any size to realize maximum business value from their SQL Server 2014 investment.
Zero Trust Security Help and Support
Duo Two-factor Authentication Consultant Services
Progent's Duo service plans utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other out-of-band devices.
ASA and PIX Firewalls Online Troubleshooting
Cisco PIX to ASA upgrade Professional
Progent's experienced Cisco IT security consultants provide high-level PIX Firewall and ASA Firewall consulting support including architecture, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack defense, and safe connectivity services. Ranging from economical, plug-and-play desktop devices for small and home offices to modular enterprise-grade appliances, Cisco PIX Firewall and ASA Firewalls provide advanced security, performance, and high reliability for IT systems of all sizes. PIX and ASA Firewalls are based on a proven, purpose-built platform, minimizing possible OS-specific security holes.
Services Documentation Integration Support
Service Reports Consultant
Progent uses a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small support firms who offer scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each staff member to each client. The practice of detailing and organizing support records allows more efficient support and avoids a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who won't let go of the keys to the kingdom.
Top Snatch ransomware recovery Engineer
24x7 Engineer NotPetya ransomware recovery
Progent's experienced ransomware recovery experts can assist you to restore an IT network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Consulting Office SharePoint Server 2003
Office SharePoint Server 2003 Support and Integration
Progent's Microsoft-certified consultants can help you rationalize the business case for implementing Microsoft SharePoint 2007, advise you on the appropriate edition of SharePoint Portal Server for your circumstances, provide configuration and integration services, assist you to install MS SQL Server as a back-end DBM, optimize your network infrastructure, integrate your off-the-shelf and customized application programs to work with SharePoint Portal Server 2007, develop a company-wide security plan that encompasses portal solutions, and provide troubleshooting and Help Desk services.
Dynamics 365 Business Central Technology Consulting
Dynamics NAV MRP Development Companies
Dynamics Business Central (previously, formerly} called Dynamics NAV and Navision) provides SMBs a unified soultions for financials, inventory, operations control, project management, purchasing, sales, supply chain, and advanced reporting. Progent's Dynamics Business Central/NAV consultants can help company to maintain your legacy Dynamics NAV system or upgrade smoothly to a cloud-based, local, or hybrid deployment model.
Immediate Security Organization ISSAP Certified
Cybersecurity Consultancies CISSP-ISSAP Certified
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification as a result of rigorous examination and significant experience with information security design. ISSAP consultants have in-depth understanding of access control systems and methodologies, phone system and network infrastructure protection, cryptography, requirements analysis, business continuity and DRP, and physical security integration. Progent's ISSAP-certified security specialists can assist your company with all aspects of architecture security.
Remote Support SCCM 2007
SCCM 2007 Device Management Computer Engineer
Progent can help your business to maintain System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, enhance security and compliance, and boost worker output by making sure that operating systems and applications are always up to date, tracking product licenses, and monitoring resource usage patterns so you can make smart purchasing decisions. When your organization is set to upgrade your SCCM 2007 configuration management ecosystem, Progent can assist you to prepare for and implement a smooth migration to SCCM 2012.
7600 Edge Router Network Consultant
500 Router Integration Support
Cisco has developed an extensive product line of routers including appliances designed to deliver the security, bandwidth, and reliability demanded by organizations ranging from small businesses to worldwide enterprises and service providers. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and system availability. Progent can help you select and configure Cisco routers to build a solid infrastructure for your IT system and to make it easy to expand as you support new users, open new offices, deploy new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent offers help with a variety of routers based on Cisco's IOS platform, including the Cisco 800 family of small business VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, plus legacy 3600 and 3700 Series Routers.
SCVMM Migration Support Outsourcing
SCVMM 2012 PowerShell IT Consulting
Progent can help businesses of any size to adhere to leading practices to configure SCVMM 2012 hosts, networking, storage, and libraries; plan, implement, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive monitoring. Progent can assist you to move from an earlier version of SCVMM or from a third-party virtualization management platform, and Progent can show you how you to optimize and troubleshoot your existing SCVMM ecosystem so you get the highest possible business value.
Server Skills Transfer
Urgent Router Training
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces little competition. Medium-size businesses who work with trusted freelance consultants or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, protected, and productive.
Voice Over IP Phones Remote Consulting
Cisco VoIP Phones and Unified Communications Support
Progent's Cisco IP phone and video IP phone consultants can assist you to configure, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the latest media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Unified CM Express to create a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified CM apps such as Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent can provide support with any facet of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP trunking, deploying ISR routers with CUBE VoIP networking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony systems for survivability.
24/7 Consulting Support for IT Service Firms Consulting
Consulting for IT Service Firms Technology Consulting Services
Progent's Support for IT Service Firms lets you use Progent's consulting experts under your own service brand as a seamless arm of your IT services staff.
ProSight Automatic Network Mapping Computer Consultant
ProSight Network Infrastructure Management Consultants
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems.
24x7 Ekahau Analyzer Wi-Fi Network Troubleshooting Remote Troubleshooting
Ekahau Wi-Fi Network Design Consultants
Progent's Ekahau-certified Wi-Fi network design experts can help you to design, deploy, enhance, manage and debug a Wi-Fi solution adapted to your building. Progent offers remote or on-premises support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF analysis, Ekahau Analyzer for debugging RF issues, and Ekahau Insights for tracking the health of multiple Wi-Fi sites.
24 Hour Small Business Network Designers
Small Office Computer Support For Small Offices
Progent is a leading innovator in cost-effectively delivering enterprise-class network help to small companies. Progent's achievement in addressing the IT service requirements of the historically underserviced small business market is the cumulative outcome of key technical and operational innovations that have removed much of the traditional costs out of managing IT support, added unmatched technical skill into the support mechanism, and significantly streamlined the repair process.
Engineers MongoLock ransomware hot line
Spora ransomware hot line Professionals
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist you to halt the progress of an active ransomware breach. Call 800-462-8800
Urgent Project Methodology Network Services
Project Methodology Computer Consultancy Services
When performing IT tasks for corporate customers, Progent uses a structured methodology driven by specified milestones in order to achieve financial, timing and engineering goals while minimizing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management procedures based on the best practices described by the Microsoft MSF methodology which includes requirements definition, architecture recommendations, pilots, design adjustments, and professional implementation. All facets are documented to provide a detailed description of technical services delivered and to help in ongoing system maintenance.
Double-Take Software Availability On-site Technical Support
Network Consultants DoubleTake Carbonite Backup and Restore
DoubleTake/Carbonite Software offers a family of tools designed to deliver small and midsize companies a variety of affordable alternatives for replicating and restoring vital applications such as Exchange Server, Microsoft SQL Server, RIM Blackberry, and Microsoft SharePoint. Progent's business continuity planning consultants have in-depth backgrounds incorporating DoubleTake/Carbonite technology into small company information systems to achieve a high state of fault tolerance and disaster recovery readiness at an affordable price.
Service Desk Management Support Specialists
Urgent Support Desk Management Services Remote Support
Progent's Shared Call Center service makes it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around ConnectWise Manage, the top shared professional services automation (PSA) tool for managing service requests, ticketing, responsibility, status tracking, and reporting.
24x7x365 SentinelOne Endpoint Protection and Response Professional
SentinelOne Singularity Control Integration Consulting Services
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management platform that includes machine learning technology and expert services to provide cutting-edge endpoint detection and response (EDR).
Windows Server 2012R2 Storage Spaces Online Troubleshooting
After Hours Support and Setup Windows 2012 R2
Progent's certified consultants can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, create test environments and migration plans, tune your infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, train your IT support team, develop an enterprise-wide security plan, streamline network management, help with creating applications, and generate and validate a disaster recovery/business continuity plan.
Top Quality ASP Design
After Hours Dynamics Programming
For custom application development, Progent can supply software design consultants to write business applications in areas such as eCommerce, web development, Microsoft Dynamics packages including Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent's consultants can use Microsoft IIS to build company-specific eCommerce applications powered by Microsoft ASP.NET. Also, Progent offers expertise in a broad array of custom software development environments including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also can provide expertise in custom Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
wireless IP phone configuration Engineer
wireless IP phone integration Support Outsourcing
Progent's Cisco-certified wireless integration experts can help you to deploy, administer, and troubleshoot Cisco Wi-Fi products including Cisco's Aironet and Meraki Wave 2 wireless access points as well as Cisco's Wireless Network Controllers.
Exchange 2000 Upgrade Upgrade Consultant
Migration Consultant Exchange 2000 Upgrade
Progent is among the most qualified network consulting firms for integrating e-mail solutions based on Microsoft Exchange 2000. Progent specializes in helping small and mid-size businesses derive the full benefits of Microsoft Exchange Server 2000 under typical situations such as updating from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server administration.
