Greensboro Consulting Experts for IT Support Organizations
Transparent Temporary Support Staff Help
Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Greensboro
Progent’s consulting support for network service firms in Greensboro North Caroline allows your company to provide your customers Progent's consulting and Help Desk support under your company's brand as a seamless supplement to your in-house IT services group. This can help you add to your client base, fill out your service catalog, satisfy your customers, and improve your bottom line.
Progent’s nationwide team of network infrastructure engineers, PC support technicians, IT administrators, and data security professionals have worked as seamless expansions to the support groups of some of the world’s biggest IT support firms. Progent’s breadth and depth of expertise enables you to broaden the capabilities of your IT support business, and Progent’s close integration with your support team helps you strengthen and preserve your branding.
Progent is an IT support company with 20 years of background providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the country. (See testimonials from Progent's clients.)
Providing Progent's Support Services Under Your Branding
Progent's reseller program for IT service providers offers seamless resale to your customers of professional services. Progent bills your firm directly and works under your instructions to deliver your customers consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Program for customers who require access to 24x7 technical support.
Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the heart of an effective Help Desk. But modern ticketing systems are not just expensive to license and staff, but difficult to configure and manage. Small or niche IT service companies do not have the necessary resources. Progent's Service Desk and ticketing solution offers IT support firms an affordable way to keep their company branding while providing their clients responsive desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT support organizations takes advantage of Progent's investments in advanced ticketing software, a remote desktop services team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services enable your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your firm can take on, the locations you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing program for IT service firms include:
- Progent's online desktop support team provides Level 1 end user help with 1-hour SLA to begin work during normal business hours.
- Standard service times are 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is available at additional cost.
- Optional onsite support in major metros is offered across the US at extra cost.
- You keep full control of your clients and invoicing.
- Your customers enter incident reports using your custom branded Internet portal, a toll-free number, or by sending a message to your designated mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated remotely until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for network service firms allows your support team to act as a sole point of contact for practically all IT guidance and troubleshooting your clients may require. You can grow your team and strategic IT skills at your own pace without having to turn down opportunities due to a gap in expertise or a shortage of personnel.
Important features of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a transparent supplement to your in-house support team, under your management, and invoices your firm rather than your client.
- By-the-Minute Billing: Progent bills by the minute to reign in expenses.
- Extensive Service Reporting: Progent utilizes an enterprise-class service documentation platform to make sure all IT services delivered are fully described. This makes it easy for your IT support organization to transfer service assignments to in-house consultants once you have sufficient people and relevant skill sets.
- Safely Grow Your Service Business: You can quickly and safely take on additional opportunities beyond your main fields of expertise and serve additional territories without the risks associated with increasing your head count too rapidly.
- Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT service firm by delivering more solutions to more customers using your own brand.
- Flesh Out Your IT Support Portfolio: Progent can provide world-class support in a broad range of IT disciplines and can act as a reliable reservoir of skills for growing your IT service business.
- Rapid Escalation: With a sizable roster of top-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
- Make Your Clients Happy: Happy clients stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek help from other support firms.
- Remote Technical Support Experts: For two decades, Progent has provided remote IT support from Call Center support to high-level consulting. Efficient online service saves money while delivering quick results.
- Top Industry Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Greensboro, North Caroline Organizations
Progent's veteran team of certified consultants and technical experts can provide Greensboro, North Caroline companies a wide array of remote consulting and debugging expertise. Practice areas covered under Progent's reseller program for network service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Migration
- AD Design
- Office 365 Configuration
- Dynamics GP Expertise
- Azure, AWS, Google Cloud Platform
- Remote IT Support
- Work from Home Support
- Cisco Infrastructure
- Juniper Infrastructure
- Cisco Routers Consultants
- Cybersecurity Monitoring
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Tech Support
- Colocation Center Solutions
- Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Programming
- Virtualization Automation
- Hyper-V Planning
- VMware vSphere Configuration
- Citrix XenApp Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- Smartphone Integration
- Apple iPhone Support
- Google Android Smartphone Support
- Ransomware Defense and Recovery
- Data Backup/Recovery Consulting
- Cisco VoIP Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Configuration
- WiFi Site Assessments
Find Out More Details About Progent's Reseller Support for IT Service Organizations in Greensboro, North Caroline To learn additional details about Progent's reseller support for network service organizations in Greensboro, North Caroline, call 1-800-993-9400 or see Contact Progent.
An index of content::
Microsoft Certified SCCM 2012 Troubleshooting Online Consulting
System Center 2012 Configuration Manager Consulting
Progent can assist your business to prepare for, implement, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate smoothly to SCCM 2012 from an older change management platform or assist you to modify your current SCCM 2012 ecosystem to accommodate your changing business requirements. Also, Progent can help you to create a software foundation that extracts the most value from SCCM 2012 by providing advanced consulting support for associated Microsoft platforms including Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services.
CISSP Certified Security Site Move Engineers
MCSE Expert Certified Enterprise Windows 2000 Networking Help
For large organizations, Progent can leverage in-house IT groups by providing extensive experience in supporting critical Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server help. For the national or global enterprise with branch offices, Progent can perform as a seamless nearby extension of corporate network management. Progent’s enterprise support services include company-wide security, remote branch office support, network architecture, Sarbox conformance, project management, and top-level support for multiple location office environments based on Enterprise Windows 2003. Progent can provide field consultants and specialists to assist with a campus relocation or office move, or a system designer to help with setting up or utilizing an Internet Data Center or Hosting Facility.
Remote Technical Support Exchange 2003
Microsoft Exchange 2003 Upgrade Integration Support
Progent's expert support team can help you design and deploy a smooth in-place Microsoft Exchange 2003 upgrade strategy that avoids productivity disruption, simplifies ongoing service requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multiple server or multi-site upgrades, Progent has the experience to complete your project rapidly and affordably. Progent's Exchange Server 2003 support, repair, and design services include assistance with the configuration of third-party add-ons to Exchange 2003 Server that are in keeping with your business needs.
Small Business Access Points Network Consultants
Small Business WAP571 Online Support
Progent's Cisco-certified wireless integration consulting experts can help organizations to deploy, manage, and troubleshoot Cisco Small Business 100/300/500 Wi-Fi APs.
Information Technology Consulting Firm Cisco VoIP
Urgent Troubleshooting Cisco VoIP
Progent's Cisco CCIE network experts can help your business to configure, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall consulting, Meraki and Aironet Wi-Fi access point expertise, Cisco IP phone expertise, and CUCM/CallManager software consulting.
24-7 Windows Server 2016 Health Service Configuration
Windows Server 2016 Health Service Online Support
Progent's Windows Server 2016 disaster recovery/business continuity consultants can help your organization to design a DR solution built around Microsoft's most advanced Failover Clustering tools such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using commodity equipment, VM Load Balancing for enhancing the performance and resilience of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for fast, affordable deployment of a failover cluster quorum witness.
Microsoft Server Virtualization Remote Consulting
MS Virtual Server Administration Website Specialists
Microsoft Virtual Server, run on the Microsoft Windows Server 2003 platform and based on software originally developed by Connectix, provides the power necessary to carry out server consolidation, application migration, and server quarantine projects through virtualization technology in an enterprise-class computing network with advanced scalability, manageability, and availability. Microsoft has targeted Virtual Server 2005 at companies wishing to enhance ROI in application programming and testing, upgrading from outdated line-of-business applications, and hardware consolidation. Progent's certified Virtual Server consultants can assist your business to assess and integrate Microsoft Virtual Server 2005.
On-site Technical Support Cisco Firepower NGFW Firewalls
24/7/365 Cisco Firepower NGFW Firewalls Support Outsourcing
The latest generation of Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide significantly more bang for the buck than Cisco's previous firewalls and have superseded the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-premier CCIE network experts can assist your company to manage your existing PIX or ASA 5500 firewalls or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, deploy, optimize, manage and troubleshoot firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.
Palo Alto Networks PA-Series Firewalls Network Security Testing
Palo Alto Networks App-ID Security Organizations
Progent's Palo Alto Networks firewall experts can show you how to select, configure, and manage Palo Alto Networks PA-Series firewalls to provide a modern security environment that spans your on-premises and cloud assets and guards any user at any location with any endpoint device.
Microsoft Teams online training Professionals
Consulting Microsoft Teams with Office 365
Progent can assist your organization to plan an upgrade to Microsoft Teams from Skype for Business and install, manage, and debug a cloud-based or mixed deployment of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.
24-7 SCCM Peer Cache Computer Consultants
Network Consultant SCCM Cloud Integration
Configuration Manager automates application and device provisioning across multiple sites, simplifies compliance settings management, inventories network assets, guards against company data leakage, provides health reporting, enables safe self service, and offers a single control mechanism for administering multi-operating system networks based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud specialists can assist you with any aspect of designing, implementing, operating and troubleshooting a SCCM solution for on-premises, cloud-based, or hybrid networks.
Dynamics GP Great Plains Software Technical Consultant
Dynamics GP Accounting Integration
Key characteristics of Microsoft Dynamics GP/Great Plains accounting include a modular design that lets you license only the functionality you need, a standards-based foundation built on Microsoft technologies to protect your investment and offer a highly interconnected environment, enhanced reporting services that permit you to monitor all activities, income and spending and sales trends, integration with Microsoft Office to speed access to business data, the capability to process data from almost any db software or workstation application into Microsoft GP/Great Plains, plus an open design that makes it possible to create custom applications. Progent can help you configure and maintain a reliable, protected server and communications network to support Microsoft Dynamics GP/Great Plains, and can provide expert GP consultants to show you how to convert the powerful features of Dynamics GP accounting into a high-value business management solution.
24x7 Microsoft Windows Server 2012R2 Online Help
Windows Server 2012R2 Support and Setup
Progent's Microsoft-certified consultants can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, create test systems and migration strategies, optimize your infrastructure for on-premises, multi-site, cloud-based, and partial-cloud environments, educate your IT management team, create an enterprise-wide security strategy, automate IT administration, assist with creating applications, and build and test a disaster recovery/business continuity plan.
Catalyst Wi-Fi 6 WAP Support and Help
Catalyst 9120AX Access Point Support and Setup
Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 WAP experts offer affordable remote and onsite support for Catalyst Wi-Fi 6 wireless access points.
Linux Network Monitoring Outsourcing
Nagios for Linux Specialists
Network monitoring typically consists of tracking a system's resource utilization in order to uncover data traffic backups or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring utilities that run under Linux or UNIX and can be deployed to monitor mixed-platform environments where UNIX and Windows operate together. Progent's system support engineers can show you how to use both these tools to tune and repair your network. Progent's UNIX support services offer small businesses and programmers help with managing and supporting UNIX and Linux networks that coexist with Microsoft-based technology.
CCEA Small Business IT Outsourcing Services
CompTIA Security+ Implementation Consulting Companies
Progent provides customers the services of consultants who have earned some of the computer industry's most prized credentials. Progent thinks that clients deserve to know that their computer service professionals have accredited testing plus broad practical field experience so that Progent's customers can engage Progent's service with confidence. Often, vendor certifications like the Cisco Certified Internetwork Experts brings privileges for substantially better vendor assistance than is offered to non-certified service providers, enabling Progent to deliver customers a better level of IT support. In addition, recognized certifications such as CISSP or ISSEP for IT security can aid corporate clients to demonstrate compliance with regulatory requirements by engaging the assistance of recognized industry professionals.
Setup and Support Catalyst Wireless Access Point
Open Now Catalyst 9100 Series Access Point Consulting Services
Progent's Cisco-certified Catalyst 802.11ax WAP consultants offer economical online and onsite help for Catalyst next-generation Wi-Fi 6 wireless APs.
Network Consulting SCOM 2012 Application Monitoring
Online Troubleshooting Microsoft SCOM 2012
Progent's Microsoft-certified consultants have over 10 years of background designing, implementing, optimizing and troubleshooting SCOM environments and can provide organizations of any size advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and availability needed to monitor your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to import and set up Microsoft SCOM 2012 management packs based on best practices for monitoring network infrastructure and both Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive online or onsite troubleshooting to help you to remediate serious problems detected by SCOM 2012.
Professional Network Management Outsourcing
Top ProSight Remote IT Management Consultant
Progent's ProSight portfolio of managed services are geared to offer organizations who have small internal IT administration and support teams with affordable help from world-class management platforms and consulting expertise. Benefits of Progent's ProSight line of managed IT services include fixed IT management costs, automation of common administrative processes, ongoing absorption of new information technology, smooth transition from older technology to modern solutions, close alignment of computer technology with strategic goals, access to seasoned network consultants, and allowing management to concentrate on business rather than ever-changing computer technology.
Computer Consultant Microsoft Exchange 2016 Migration Planning
Best Microsoft Expert Exchange 2016 Mailbox migration Computer Consultant
Progent can assist you in any and all phases of your upgrade to Microsoft Exchange Server 2016 such as designing high availability (HA) system topology for a local, cloud-based or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; specifying storage requirements for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web.
Help and Support Microsoft Exchange 2003
Microsoft Exchange Upgrade Network Consultant
Progent's certified consultants offer computer help and network consulting services for Microsoft Exchange 2003 Server, Microsoft Windows Server 2003, and for the entire family of Microsoft Servers. Progent's migration, configuration, administration, and support services for Microsoft Exchange Server include planning, installation, documentation, onsite and remote troubleshooting, Help Desk Call Center support, certified security consulting, and comprehensive network management outsourcing.
Linux Remote Consulting
Linux Online Professional
Progent offers nationwide remote phone support and troubleshooting services for companies that operate UNIX or Linux networks or whose information systems feature a combination of UNIX and Microsoft Windows products. Remote IT help provides maximum return for your information technology budget by extending client productivity and shortening the time billed for network analysis and repair. Sophisticated remote support tools and experienced technicians and consultants combine to enable Progent to handle the majority of IT issues without wasting time and money by going to your location. In the vast majority of situations your IT issues can be dealt with over the phone or via a combination of phone support and remote connectivity. Progent can put you in touch with Cisco CCIE network engineers and CISM and CISSP premier security specialists to assist with the toughest system issues.
Windows 2008 R2 Troubleshooting
Windows Server 2008 R2 Outsourcing
Windows Server 2008 represents an important step forward in making IT networks more secure and available, simpler to virtualize and administer, faster, and able to provide a better platform for web publishing. Progent can help your company get the most from the enhancements incorporated into Windows Server 2008 by delivering Microsoft-certified consulting, technical support, education, staffing, monitoring, and security engineering services.
MS CRM Online Consulting
Customer Relationship Management Computer Consultant
Microsoft Dynamics Customer Relationship Management helps mid-market businesses nurture positive customer interactions. Built-in Sales and Customer Service modules allow in-house staff to share data to help improve sales success and offer consistent, effective customer service. Progent can set up the optimal server and communications infrastructure, including mobile wireless access, to back Microsoft CRM, and Progent's Experts Team can provide your small business with a certified MSCRM consultant who can help you integrate Microsoft Dynamics CRM with your sales or customer support databases.
Award Winning Applications Coding
FRx Report Expert Development
For custom program development, Progent can provide programming consultants to write business software in areas such as commercial transaction webs, web development, Microsoft Business Solutions products such as Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent’s experts can use Internet Information Services to create company-specific eCommerce applications based on Microsoft ASP.NET. Also, Progent can provide experts in a broad array of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also offers expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
Fault Tolerant Interoffice Connectivity Online Support
Urgent Microsoft Exchange Cluster Remote Technical Support
Progent’s Disaster Recovery/Business Continuity specialists have extensive backgrounds helping small businesses to minimize network downtime by providing cost-effective remote consulting support for disaster recovery/business continuity planning, high-availability network infrastructure, backup/restore systems, and transparent system maintenance. Progent’s business continuity consultants can help you to develop and validate an efficient business continuity strategy that matches your business needs and budget. Progent’s disaster recovery specialists can assist you to design, implement, and maintain resilient technologies including non-stop Internet access, virtualized servers, fail-over clustering, load balancing, continual online backup, and multi-location hot backup centers.
Microsoft Hyper-V 3.0 Outsourcing
Hyper-V 3.0 Virtual Server Specialists
Progent's network professionals can help you evaluate the possible advantages of Hyper-V-based server virtualization for your business, perform test installations to verify Hyper-V's operation with your production applications, assess your network and server infrastructure for smooth performance with virtualization solutions, assist you in migrating to Windows Server 2008 and setting up Windows Hyper-V, train your IT staff to monitor and administer Hyper-V, provide world-class consulting support for improving the protection of your virtual servers, design and test business continuity processes that optimize system uptime, and deliver continuing consulting and technical support including low-cost online repair and turn-key Help Desk outsourcing.
Emergency Exchange Server 2003 Upgrade Consultants
Exchange 2003 Server Upgrading
Progent's expert support team can help you define and deploy an efficient in-place Microsoft Exchange 2003 upgrade strategy that avoids network downtime, reduces long-term service requirements, and makes your Exchange Server 2003 easy to manage. For complex multi-server or multi-site migrations, Progent offers the background to finish your project rapidly and affordably. Progent's Microsoft Exchange Server 2003 help, troubleshooting, and design services include assistance with the integration of outside vendor add-ons to Exchange 2003 Server that are in keeping with your business needs.
Top Ranked On-site Support Windows 8.1 Training
Windows 8.1 BitLocker Server Integrators
Microsoft Windows 8.1 is engineered to run on computers ranging from smartphones and slates to power-user desktops. An abundance of new and improved features, such as touch screen interface and iconic tile GUI, offer a wide selection of advantages for companies who understand how to put them to work. Progent's Windows experts can assist bring your organization up to speed with Microsoft Windows 8.1 and make sure you gain maximum business advantage from the product's many technical enhancements.
