Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Greensboro
Progent’s consulting support for network service firms in Greensboro North Caroline allows your company to provide your customers Progent's consulting and Help Desk support under your company's brand as a seamless supplement to your in-house IT services group. This can help you add to your client base, fill out your service catalog, satisfy your customers, and improve your bottom line.
Progent’s nationwide team of network infrastructure engineers, PC support technicians, IT administrators, and data security professionals have worked as seamless expansions to the support groups of some of the world’s biggest IT support firms. Progent’s breadth and depth of expertise enables you to broaden the capabilities of your IT support business, and Progent’s close integration with your support team helps you strengthen and preserve your branding.
Progent is an IT support company with 20 years of background providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the country. (See testimonials from Progent's clients.)
Providing Progent's Support Services Under Your Branding
Progent's reseller program for IT service providers offers seamless resale to your customers of professional services. Progent bills your firm directly and works under your instructions to deliver your customers consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Program for customers who require access to 24x7 technical support.
Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the heart of an effective Help Desk. But modern ticketing systems are not just expensive to license and staff, but difficult to configure and manage. Small or niche IT service companies do not have the necessary resources. Progent's Service Desk and ticketing solution offers IT support firms an affordable way to keep their company branding while providing their clients responsive desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT support organizations takes advantage of Progent's investments in advanced ticketing software, a remote desktop services team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services enable your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your firm can take on, the locations you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing program for IT service firms include:
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for network service firms allows your support team to act as a sole point of contact for practically all IT guidance and troubleshooting your clients may require. You can grow your team and strategic IT skills at your own pace without having to turn down opportunities due to a gap in expertise or a shortage of personnel.
Important features of Progent's Reseller Program for Network Service Providers include:
Progent's Practice Areas for Greensboro, North Caroline Organizations
Progent's veteran team of certified consultants and technical experts can provide Greensboro, North Caroline companies a wide array of remote consulting and debugging expertise. Practice areas covered under Progent's reseller program for network service organizations include:
Find Out More Details About Progent's Reseller Support for IT Service Organizations in Greensboro, North Caroline To learn additional details about Progent's reseller support for network service organizations in Greensboro, North Caroline, call 1-800-993-9400 or see Contact Progent.