Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Greensboro
ProgentProgentís consulting support for network service firms in Greensboro North Caroline allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support under your brand as a transparent augmentation of your in-house network support group. This can put you on the fast track to add to your client base, flesh out your service offerings, create happy customers, and increase your profits.

Progentís nationwide team of network engineers, PC integration and troubleshooting technicians, IT admins, and data security professionals have worked as seamless adjuncts to the IT staffs of some of the worldís largest IT support firms. Progentís breadth and depth of technical knowledge enables you to broaden the scope of your IT support practice, and Progentís transparency lets you promote and protect your company's brand.

Progent is a network support firm with two decades of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network infrastructure engineers of any private IT services firm in the world. Progent has delivered online IT assistance and consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)

Providing Progent's Support Services Under Your Branding
Progent's consulting program for IT service organizations features transparent resale to your clients of world-class services. Progent bills your firm exclusively and works under your direction to deliver your customers consulting and support services under your brand. In addition, Progent offers an affordable Extended Hours Support Service for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are fundamental to an effective IT Call Center. But full-featured ticketing platforms are not only costly to license and staff, but also challenging to configure and manage. Small or niche IT service companies seldom have the required resources. Progent's Call Center and ticketing program offers IT support organizations a practical way to retain their own branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT support organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The features offered with Progent's Call Center and ticketing services allow your IT service firm to expand your support volume, the range of technical issues your firm can take on, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT support organizations include:

  • Progent's remote desktop support team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Normal service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is available at additional cost.
  • Optional on-premises service in major metros is offered across the country at extra cost.
  • You have full control of your customers and invoicing.
  • Your clients submit incident reports using your branded web portal, an 800 number, or by directing a request to your dedicated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more details about Progent's Service Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting for network service providers allows you to become a sole point of contact for virtually all technical guidance and troubleshooting your customers may need. You can build your team and strategic IT skills steadily without being forced to say no to opportunities owing to a gap in expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your in-house IT service team, responding to your management, and invoices you rather than your client.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Detailed Service Reporting: Progent uses an advanced service documentation platform to ensure that all services delivered are fully documented. This makes it easy for support group to transfer account assignments to in-house personnel once you have enough people and appropriate technical skills.
Major advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can easily and efficiently accept more opportunities beyond your main fields of expertise and serve new territories without assuming the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum network support firm by offering more services to more clients using your own brand.
  • Flesh Out Your Services Catalog: Progent can provide top-tier support in a wide array of IT disciplines and can act as a dependable resource for growing your IT support operations.
  • Rapid Escalation: With a sizable team of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
  • Make Your Clients Happy: Happy customers keep coming back. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek expertise outside the fold.
  • Online Technical Support Professionals: For two decades, Progent has delivered remote network support from Call Center support to advanced consulting. Efficient online support cuts costs and produces quick solutions.
  • Advanced Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP, CISA, and CRISC. Find out more about Progent's technology certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Greensboro, North Caroline Companies
Progent's veteran roster of certified consultants and technical experts can deliver Greensboro, North Caroline organizations a broad range of online technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for network service firms include:

Learn More About Progent's Reseller Support for IT Service Organizations in Greensboro, North Caroline
To learn more information about Progent's reseller support for network service organizations in Greensboro, North Caroline, call 1-800-993-9400 or refer to Contact Progent.