Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Greensboro
ProgentProgent's consulting support for IT service organizations in Greensboro North Caroline enables you to provide your customers Progent's consulting and Help Desk support under your company's own branding as a transparent supplement to your regular IT services team. This can ease the way for you to grow your revenue, flesh out your service catalog, satisfy your customers, and improve your bottom line.

Progent's team of network engineers, desktop support specialists, IT administrators, and data security consultants have worked as transparent supplements to the IT groups of some of the world's biggest IT service businesses. Progent's range of technical knowledge allows you to widen the capabilities of your IT support practice, and Progent's close integration with your support team helps you elevate and protect your company's brand.

Progent is an IT support company with two decades of experience delivering online consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any private IT services firm in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)

Using Progent's Services With Your Own Brand
Progent's consulting program for IT service organizations features seamless resale to your customers of world-class IT services. Progent invoices your firm exclusively and performs under your instructions to deliver your clients support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is the enabling technology behind an efficient IT Call Center. But modern ticketing systems are not only expensive to acquire and staff, but also a hassle to set up and manage. Small or niche IT support providers seldom have the necessary financial or human resources. Progent's Service Desk and ticketing solution gives IT service firms an affordable way to retain their own branding while providing their customers responsive desktop support services built around a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing solution for IT service organizations leverages Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program allow your IT service firm to increase your support workload, the diversity of technical issues your company can handle, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT service organizations include:

  • Progent's online desktop service group provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at extra cost.
  • Optional on-premises support in major metro areas is offered throughout the country at additional cost.
  • You have complete control of your customers and billing.
  • Your clients enter service requests through your own branded web portal, an 800 number, or by sending an email to your specified mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service firms allows you to become a single source for practically all IT expertise your customers may require. You can grow your staff and strategic IT skills steadily without having to decline opportunities due to a gap in in-house expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your internal IT service team, responding to your coordination, and bills you instead of your customer.
  • Granular Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Service Reporting: Progent utilizes an enterprise-class service documentation platform to ensure that all IT services performed are fully described. This enables your IT support organization to shift service assignments to in-house consultants when you have sufficient people and relevant skill sets.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Practice: You can easily and efficiently take on additional jobs beyond your core areas of excellence and open new territories without the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can solidify your positioning as a comprehensive network support firm by offering more services to more customers using your own brand.
  • Add to Your Services Catalog: Progent offers world-class expertise in a broad range of IT disciplines and can be a dependable reservoir of skills for expanding your IT service business.
  • Rapid Problem Escalation: With a large team of top-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Keep Your Customers Satisfied: Happy customers are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek help from other support firms.
  • Remote Support Professionals: For two decades, Progent has provided online IT support from Call Center support to advanced consulting. Efficient online support cuts costs and produces fast results.
  • Major Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Greensboro, North Caroline Businesses
Progent's nationwide team of certified engineers can provide Greensboro, North Caroline companies a wide range of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service providers include:

Find Out More Details About Progent's Consulting Support for Network Service Providers in Greensboro, North Caroline
To learn additional details about Progent's consulting program for network service organizations in Greensboro, North Caroline, call 1-800-993-9400 or refer to Contact Progent.