For immediate remote assistance with computer security problems, businesses in Greensboro North Carolina have access to expert troubleshooting from Progent's certified security engineers. Progent's online support consultants are ready to provide efficient and economical help with security emergencies that threaten the productivity of your information system. Progent's accredited security consultants are premier to support environments powered by Windows, Linux, macOS and OS X, Sun, and major derivatives of UNIX. Progent's broad range of services covers firewall expertise, email filtering and encryption, secure network architecture, and disaster recovery preparedness. Progent's support team has been awarded the industry's top security certifications including GIAC (Global Information Assurance Certification) and Certified Information Systems Security Professional.

Progent offers online security help on a per-minute basis with no minimum minutes and without additional charges for setup or after hours support. By charging by the minute and by providing top-level expertise, Progent's pricing structure keeps expenses under control and eliminates situations where simple fixes entail big charges.

Our System Has Been Attacked: What Do We Do Now?
Cybersecurity Consulting FirmIf your network is now fighting a network security emergency, refer to Progent's Urgent Remote Computer Support to see how to get fast aid. Progent has a pool of veteran network security experts who offer online and on-premises assistance that includes containment, mitigation, recovery, forensics, and enhancement of your security profile to guard against future attacks.

For businesses that have prepared in advance for a security breech, the step-by-step incident response model promoted by GIAC (Global Information Assurance Certification) is Progent's preferred method of handling a serious security incident.

Introduction to Security Services
Coordinating network protection and staying ready for recovering critical information and systems after an attack requires an on-going process involving a variety of tools and processes. Progent's certified professionals can support your business at whatever level in your attempt to protect your IT network, ranging from security audits to creating a complete security plan. Key areas covered by Progent's experts include Security Planning and Implementation, Data Recovery and Security Forensics, and Outsourced Filtering of E-mail-Borne Threats.

Designing and Implementing Secure Networks
Any organization should develop a carefully considered security plan that includes both proactive and responsive steps. The pre-attack plan is a collection of steps that helps to minimize security gaps. The reactive plan specifies activities to help security staff to evaluate the losses caused by an attack, repair the damage, document the event, and restore business functions as soon as feasible. Progent can show you how to build protection into your company operations. Progent can configure scanning software, define and build a secure network infrastructure, and recommend procedures and policies to optimize the protection of your network. Progent's security experts are available to help you to configure a firewall, design safe offsite access to e-mail and data, and configure an efficient virtual private network.

If your company is interested in an affordable option for jobbing out your security management, Progent's 24x7 Monitoring Services include non-stop online network tracking and immediate response to problems.

Hybrid Cloud Solutions
Progent can assist your IT team you to design, deploy, administer and repair enterprise hybrid cloud solutions that include local and cloud-based infrastructure and that comply with government security requirements. (Learn about Progent's Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) enterprise hybrid cloud solutions, and Google Cloud Platform (GCP) integration consulting.)

Data Restoration and Failure Analysis
Progent provides skill in recovering networks and servers that have been hacked, are suspect, or have ceased to function because of a security breach. Progent can help assess the damage resulting from the attack, restore normal business operations, and recover data lost owing to the breach. Progent's certified specialists can also oversee a thorough failure analysis by examining activity logs and using other proven forensics tools. Progent's experience with security consulting minimizes your downtime and allows Progent to propose effective measures to avoid or contain new assaults.

Ransomware Removal and Restoration Consulting
Progent can provide the help of proven ransomware recovery consultants with the knowledge to reconstruct an information system that has suffered an attack by a ransomware cryptoworm like Ryuk, Dharma, Hermes, or Locky. To find out more, see ransomware removal and recovery services.

Progent's Fixed-price Managed Services for Information Security
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:

ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

ProSight IT Asset Management: IT Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.

Special Security Services Offered by Progent
Progent's certified consultants offer world-class specialized help in key areas of IT protection including:

Vulnerability Audits and Compliance Testing
Progent provides experience with information risk evaluation software like Microsoft Baseline Security Analyzer or LANguard for performing a variety of comprehensive network scans to reveal possible security holes. Progent has extensive skills with these utilities and can help your company to analyze assessment reports and react efficiently. Progent's certified security consultants also offer web application validation and can conduct expert assessments of enterprise-wide security to assess your company's compliance with key global security standards such as HIPAA, PCI, and ISO 17799. In addition, Progent can assess the strength of your wireless security covering in-place wireless appliances plus mobile devices. Learn the details about Progent's Vulnerability Audits and Compliance Assessment.

Cisco Security, PIX and ASA Firewall, VPN, Aironet and Meraki Wireless Consulting
Progent's Cisco CCIE engineers and Cisco CCNP experts can provide world-class technical services for Cisco's complete family of security and Virtual Private Network technologies such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module, protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, and Catalyst family switches. Find out more details concerning Cisco Protection, Virtual Private Network (VPN) and Wireless Support.

Additional Firewall and VPN Solutions
In addition to being expert in a broad range of network security technologies available from Microsoft and Cisco, Progent offers businesses of any size top-level support for products from other popular firewall and Virtual Private Network (VPN) suppliers. Progent's engineers offer:

Stealth Penetration Checking Services
Stealth intrusion testing is a valuable technique for helping organizations to find out how exposed their information systems are to real-world attacks by testing how effectively corporate protection processes and mechanisms hold up to authorized but unpublicized intrusion attempts launched by seasoned security specialists utilizing the latest intrusion techniques. Get the details concerning Progent's Penetration Testing Services.

CISM Security Consulting Services
CISM Engineers for Greensboro North CarolinaCertified Information Security Manager defines the basic skills and international standards of performance that information security managers are expected to achieve. CISM offers business management the confidence that consultants who have been awarded their CISM possess the background and skill to offer effective security management and engineering services. Progent can provide a CISM consultant to assist your enterprise in critical security areas including data protection governance, vulnerability management, information protection program management, and crisis handling support.

Find out additional information concerning Progent's Certified Information Security Manager (CISM) Security Support Expertise.

Certified Information Systems Security Professionals (CISSP) Security Consulting Services
CISSP Premier Network Security Experts for Greensboro North CarolinaProgent's CISSP consultants are security specialists who have earned CISSP status through verified professional work, extensive study, and exhaustive examination. CISSP qualification indicates mastery of a worldwide standard for IT security. ANSI has given the CISSP credential official recognition in the area of information security under ISO/IEC 17024. Areas of knowledge covered under CISSP include security management procedures, security architecture and models, connection control systems, applications development security, business processes security, physical security, cryptography, telecommunications, network security, and business continuity planning.

Read additional information about Progent's CISSP Support Expertise.

CISSP-ISSAP Certified Consultants for Secure System Infrastructure
CISSP CISSP-ISSAP Cybersecurity Architecture Consultants for Greensboro North CarolinaProgent's ISSAP Premier security experts are specialists who have earned ISSAP status after thorough testing and significant experience. field experience with network security architecture. ISSAP security experts have acquired in-depth knowledge of access control systems and techniques, phone system and network security, cryptography, needs evaluation, business continuity planning (BCP) and DRP, and physical security integration. Progent's ISSAP-certified security specialists can assist your company with all aspects of secure network architecture.

Find out additional information concerning Progent's ISSAP Certified Secure IT Architecture Engineering Support.

CISSP-ISSEP Certified Cybersecurity Engineering Consultants
CISSP-ISSEP certified Network Security ConsultantsNetwork Security consultants who have earned CISSP-ISSEP (Information Systems Security Engineering Professional) certification have shown their ability to provide enterprises with the services associated with a senior systems engineer, information assurance systems engineer, information assurance officer, information assurance analyst, or senior cybersecurity analyst. Progent can provide the skills of a certified CISSP-ISSEP cybersecurity consultant to assist your enterprise to utilize current system security engineering principles and techniques in system development, evaluate system security designs based on security engineering best practices, produce viable system designs that include compliant cybersecurity features for all key system functions, develop effective design and configuration strategies to provide operational security, perform comprehensive risk analysis, and propose practical cybersecurity solutions that balance your operational requirements with your company's tolerance for risk.

Find out the details about Progent's CISSP-ISSEP Network Security Engineering Consulting Services.

CISA Security Auditor Consulting Expertise
Certified Information Systems Auditor (CISA) Experts for Greensboro North CarolinaThe Certified Information Systems Auditor (CISA) credential is an important achievement that signifies expertise in IS security auditing. Certified by the American National Standards Institute (ANSI), the CISA credential has candidates pass an extensive examination administered by the ISACA professional association. Progent offers the services of a CISA-Premier security audit professional able to assist businesses in the areas of information systems audit services, IT administration, network assets and infrastructure lifecycle, IT service delivery, protecting information assets, and business continuity planning.

Learn the details concerning Progent's Certified Information Systems Auditor (CISA) Consulting Expertise.

CRISC Risk Management Specialists
CRISC Risk Engineers for Greensboro North CarolinaThe Certified in Risk and Information Systems Control (CRISC) program was initiated by ISACA to validate an IT professional's ability to plan, deploy, and support IS controls to mitigate network risk. Progent offers the expertise of a CRISC-certified engineer to assist you to develop and execute a business continuity plan that follows industry best practices promoted by CRISC and geared to match your organization's risk tolerance, business goals, and budgetary guidelines. Progent's network risk management expertise is a good fit the services provided by Progent's CISA-Premier security engineers for objectively auditing your IT control design and with the services of Progent's CISM-certified consultants for designing security policies.

Find out additional details concerning Progent's CRISC-certified IT Risk Mitigation Services.

GIAC (Global Information Assurance Certification) Professional Expertise
Network Security Consultants with GIAC Certification for Greensboro North CarolinaGIAC (Global Information Assurance Certification) was established in 1999 to validate the skill of computer security experts. GIAC's goal is to make sure that a certified professional possesses the knowledge necessary to deliver support in important categories of system, data, and program security. GIAC certifications are recognized by companies and government organizations around the world including U.S. National Security Agency (NSA). Progent offers the assistance of certified professionals for any of the network security capabilities covered under GIAC accreditation topics including assessing perimeters, security incident response, traffic analysis, web-based application security, and security information and event management (SIEM) solutions.

Find out additional details about Progent's GIAC Information Assurance Services.

Depend on Progent for Network Security Expertise
If your business is situated in Greensboro North Carolina and you want cybersecurity help, telephone Progent at 800-993-9400 or see Contact Progent.

North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
(336) 793-9929 Winston-Salem Network Support Services




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    Progent's certified security staff can help you secure your Apple Mac network through expert support offerings including performing security audits, recovery from virus and worm penetrations, configuring firewalls, integrating secure remote and mobile access, installing automated software for defense against viruses, spam, and malware, and developing a comprehensive security strategy adapted for the particular goals of your business network.

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    Progent's certified Office Excel and Office 365 Excel application consultants can provide a broad variety of online support services to assist you to plan, program, test, install, administer, and troubleshoot applications powered by any version of Microsoft Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist you to migrate your existing Excel solutions to the newest releases of Excel, integrate Excel with Apple iOS-powered iPhones and iPads and Android phones and tablets, and fix compatibility issues between various releases of Office Excel. Progent can provide as-needed support to organizations who need a quick solution to a specific problem associated with Excel and Progent can also provide full project management services for migrating or creating line-of-business application software built on Office Excel. Progent's affordable online training for Office Excel can be customized to address the special requirements of individual users or teams.

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    Progent's Microsoft-certified consultants can help you design, document, carry out, manage, and repair a network-wide move to 64-bit server and client operating systems and applications. Progent can help you test your 64-bit infrastructure to verify that it supports all of the important 32-bit applications which you want to keep as well as the new 64-bit editions of applications you plan to install.

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    Progent is one of the most qualified network support companies for integrating email and messaging systems based on Exchange 2000. Progent is skilled in helping small and mid-size companies receive all the benefits of Exchange 2000 for common situations such as upgrading from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 Server management.

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    Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud integration services such as Microsoft Azure hybrid cloud planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has two decades of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.

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    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats.

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    Progent is organized provide comprehensive online consulting for all major technical areas common to todayís small company IT systems and offers an array of vital, as-needed services such as a part-time Chief Information Officer to offer advanced IT design and budgeting capability, a Technical Response Center for help desk support, 24x7 remote monitoring, spam and email-borne virus filtering as a managed service, project management help for major projects such as office moves oroperating system upgrades, connectivity experts for designing high-performance and robust infrastructure, certified security engineers to verify data safety and regulatory compliance, disaster recovery experts to design and document business continuity strategies, and software developers to create, customize, or repair mission-critical application programs.

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    Progent can help you to configure Cisco wireless LAN controllers to manage wireless LANs of all sizes. Progent can help you to administer and debug your current Cisco Wi-Fi solution or implement a smooth migration to Cisco's latest wireless controller technology.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Cisco Unified Communications Manager, previously branded CallManager, is the center of Cisco's communications and collaboration platform. Cisco Unified CM and Unified Communications Manager Express provide an advanced IP-PBX by integrating closely with apps that include Cisco Unified CM IM and Presence Service, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's Cisco-certified consultants offer effective and affordable online and on-premises support to assist businesses of all sizes to create and maintain CUCM environments by providing Cisco Unified Communications Manager integration and troubleshooting services that deliver maximum business value. Progent's consultants can help with any facet of Unified Communications Manager support and debugging in areas such as integrating Voice over IP phones and Video phones, designing dial plans, setting up SIP trunking and PSTN calling, installing ISR G2 routers with CUBE VoIP networking support, creating Cisco UCS server failover solutions for high availability, capacity planning, and integration with Microsoft Exchange Server and Skype for Business.

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    Progentís wireless professionals can help small companies plan, select, evaluate, configure and maintain secure building-to-building wireless bridging products that integrate seamlessly into your IT network while providing a level of security that equals or exceeds wireline interfaces. Progent provides experience in wireless LAN products from Cisco Aironet and Meraki, Proxim, and additional small business wireless vendors and can help you select and install the wireless link solutions that fit best with your business needs.

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    Progent's Microsoft-certified SQL Server 2017 experts can help you to evaluate the business advantages of migrating to SQL Server 2017 and can help you to plan and carry out a smooth migration of your current SQL Server environment to any network model including onsite, cloud-based, or hybrid. Progent's consultants offer online or on-premises support ranging from on-demand architecture review or debugging to end-to-end project management and co-management to ensure your SQL Server 2017 project is carried out on schedule and within budget.

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    VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.

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    For custom application creation, Progent can supply software design experts to write business applications in areas such as commercial transaction webs, web site design, Microsoft Business Solutions packages such as Great Plains Software accounting system, and specialized management reports based on Crystal Reports, Access Report, or FRx Reports. Progentís experts can use Internet Information Services to create custom eCommerce solutions based on Microsoft ASP.NET. Also, Progent offers experts in a broad range of custom program development platforms including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also offers specialists in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.

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    Cisco PIX Firewall Migration Professionals

    Cisco's PIX firewalls have been discontinued and Cisco might not support these devices. Progent still offers consulting support for Cisco's PIX 500 Series firewalls to help you with management and troubleshooting and Progent can in addition help you assess if you should migrate to the latest firewall technology from Cisco. Progent's Cisco-certified experts can help your company plan and carry out a cost-effective upgrade to Cisco ASA 5500-X firewalls based on industry best practices.

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    Progent can help you to evaluate the many subscription plans offered with Office 365 and integrate your network with Office 365 so you realize top business value. Progent offers expertise with cross-vendor networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist your business to build and maintain hybrid networks that seamlessly integrate local and cloud resources.

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    Cisco's security and offsite access products for small companies represent a full line of easy-to-administer security products to help protect your wired and wireless information system. Cisco's Virtual Private Network line includes switches, firewalls, intrusion detection devices and VPN appliances. Progent's expert consulting staff includes field-proven engineers with Cisco Certified Internetwork Expert and CCNP qualifications who can help your business to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and other Cisco security solutions that fit best with your business goals.

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    Progent can provide affordable online support for all editions of Microsoft Office Access including Access desktop and Access Web App and can provide expert assistance for application programming, database migration, performance tuning, report design, and troubleshooting. Progent also offers tailored online training for Office Access application development and database administration.

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    Progent's Microsoft and Cisco authorized experts provide three ways to help mid-size and large organizations develop a cost-effective and productive internal Computer Support Help Desk. Progent's help desk consulting services include ROI evaluation, process analysis and improvement, executive reporting, education of in-house staff, and documentation of procedures. Progent's Software Selection and Integration Services help businesses analyze the various high-quality Help Desk software packages on the market and determine which products might be excessively costly, miss critical features, or align poorly with your company's business goals. Progent also provides short-term staffing for companies who want to augment their internal Help Desk team for special projects or to substitute for absent or indisposed personnel.

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    Progent can provide affordable remote and onsite consulting to help businesses of any size to migrate any portion of their core network resources to Google Cloud Platform services. This can save management hassle and equipment expense and allow access to Google's state-of-the-art machine learning tools. Progent can assist you with every phase of Google Cloud Platform integration including needs analysis, preparedness evaluation, system design, pilot testing, deployment, administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies.

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    For businesses that have a mix of Mac and Windows desktops, there exist two popular solutions for using Microsoft Windows-dependent applications on macOS or OS X: remote access to an actual Windows computer or local emulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Mac allows you to attach an Apple Mac to a remote Microsoft Windows-powered computer to run Microsoft Windows software and share system resources. Virtual PC for Mac emulates Windows on a Mac system so that you are able to run Windows programs directly. Progent's macOS and Mac OS X technology consultants can help your organization to manage these products for running Windows programs on your Macs and can in addition help your organization to assess and configure other products for Windows platform simulation.

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    For desktop and application virtualization, Progent can provide the expertise of a Citrix XenDesktop expert who can assist you to plan a XenDesktop environment that improves the business impact of your information system; configure XenDesktop technology with your servers, end-user computers, and peripherals; upgrade your older desktop virtualization software to the latest releases of XenDesktop; and deliver advanced remote troubleshooting. Progent can also instruct your IT staff to adhere to industry leading practices to maintain XenDesktop effectively.

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    Progent's Wireless Consulting Services offer a convenient, affordable option for businesses of all sizes to integrate, manage and troubleshoot advanced wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to design and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and online business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Progentís Microsoft-certified experts offer companies of any size consulting, technical support, and application development expertise for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced solution that utilizes web-based technology for efficiently coordinating people, groups and data. Microsoft SharePoint Server offers a common location for your workers or customers to access, manage, share and interact with useful information, files, and software and to communicate with one another. Microsoft SharePoint enables faster and more intelligent decisions, more efficient sharing across teams and more streamlined business processes. Windows SharePoint Services join workers, customers, teams and major tasks with the knowledge theyíve created in a way that makes data easy to locate, retrieve and apply. Progent's SharePoint consultants can help your organization to manage your existing SharePoint solution or upgrade to the latest version of SharePoint.

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