Greensboro, North Carolina Microsoft Certified Consulting
Microsoft SharePoint Server Integration and Application Development
Microsoft SharePoint is an integrated services suite that uses web portals to promote teamwork and information sharing by offering policy-driven access to electronic content, workflow acceleration, and centralized mechanisms for searching for corporate-wide information. Microsoft SharePoint Server is tightly connected with popular Microsoft Office programs, messaging, and web browsers to offer an intuitive user experience that streamlines the way people interact with information and with one another. With SharePoint Server you can quickly create safe interactive portals that aggregate and display critical company information from many different sources via built-in mechanisms like Wikis, blogs, and service cards. SharePoint Server's Report Center includes a special document database for Excel workbooks, Microsoft SQL reports, dashboards, and a selection of other types of business documents.
Microsoft SharePoint Server is built on a standardized, extensible architecture that supports a rich set of web services and interface standards including Extensible Markup Language and Simple Object Access Protocol. SharePoint Server has rich APIs and event managers for lists and mixed-media documents. These features enable integration with current systems and provide the flexibility to support non-Microsoft products.
Progent's Microsoft-certified consultants can provide Greensboro, North Carolina organizations affordable online and on-premises expertise for designing, configuring, and maintaining productive Microsoft SharePoint Server solutions that will dramatically improve important aspects of your company's IT network such as intranet portals, enterprise search, forms-driven business processes, delivery of business information, and document control. Progent's Power BI consultants can help you use SharePoint data to create modern visualizations to produce interactive Power BI business analytics reports and dashboards.
Progent can help your company you to design, implement and administer Microsoft SharePoint environments that combine local and cloud resources. (Learn about Progent's Azure enterprise hybrid cloud solutions.)
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
| City | Address | Phone | Link |
| Charlotte | 101 S Tryon Street Charlotte, NC 28280 United States |
(704) 886-2333 | Charlotte Network Support Services |
| Durham | 1101 Slater Rd Durham, NC 27703 United States |
(919) 680-1400 | Durham Network Support Services |
| Greensboro | 806 Green Valley Road, Suite 200 Greensboro, NC 27408 United States |
(336) 510-0330 | Greensboro Network Support Services |
| Raleigh | 4801 Glenwood Ave, Suite 200 Raleigh, NC 27612 United States |
(984) 206-8441 | Raleigh Network Support Services |
| Winston-Salem | 301 N Main St, #2400 Winston-Salem, NC 27101 United States |
(336) 793-9929 | Winston-Salem Network Support Services |
SharePoint 2019 and SharePoint Online Expertise
SharePoint 2019 incorporates much of the modern experience of SharePoint Online, serving as a transitional product that bridges the traditional UI of SharePoint 2016 and the new SharePoint experience. Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants offer affordable remote and on-premises consulting, application development, and technical support services for organizations of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can help you plan and execute an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud components into a seamless information management system. To find out more, see SharePoint 2019 Server Solutions Services.
SharePoint 2016 Server Migration and Hybrid Integration Services
Microsoft SharePoint 2016, designed for onsite implementations of SharePoint, offers deep integration with SharePoint Online and Office 365 to allow hybrid environments that transparently unify local and cloud-based resources and services. Additional improvements include fast deployment with the new MinRole role-based topology feature, larger scale, faster performance, tighter cybersecurity, enterprise analytics with Power BI integration, and a more engaging client experience for team projects. Progent's Microsoft-certified consultants offer economical remote and on-premises expertise, application development, and troubleshooting services for businesses of all sizes who intend to upgrade to SharePoint 2016 or SharePoint Online from prior releases of SharePoint. To learn more, see SharePoint Server 2016 Migration and Hybrid Deployment Consulting Services.
SharePoint 2013 Migration and Development Support
Progent has been providing SharePoint consulting services since the first product was published over a a dozen years, and Progent has the scope of IT know-how to help organizations of any size to plan and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that add significant business value to your information network. Progent's Microsoft-certified consultants can help your company to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from a different collaboration solution; determine if an on-premises, Cloud-based or hybrid deployment is most sensible for your organization; and pick the right version of SharePoint 2013 for your applications. Progent offers comprehensive project management services or can help in specific jobs related to your SharePoint Server 2013 migration. To find out more, see SharePoint 2013 Consulting and Support.
SharePoint 2010 Consulting and Development Services
SharePoint 2010 includes major enhancements in all capability areas including sites, communities, enterprise search, content, insights, and composites. Progent's Microsoft engineers can provide affordable remote support and development services to assist your business to plan, implement, manage, and troubleshoot Microsoft SharePoint 2010 installations that can include portals, extranets, document management tools, blogs, data warehouses, business information systems, enterprise-wide search, Visio-driven workflows, and other utilities that improve collaboration. To learn more, see SharePoint 2010 Consulting and Support.
Microsoft Office SharePoint Server 2007 Support
The main objective of SharePoint 2007 Server is to gather together, in a productive manner, all of the diverse sources of information accessible within a business network. Microsoft Office SharePoint 2007 Server includes significant enhancements for joining employees, clients, workgroups, and partners with the information they’ve developed in an environment that makes business information easy to find, download and apply.
To learn additional information, go to Progent's support for Microsoft SharePoint 2007 Server.
SharePoint Portal Server 2003 Engineering Expertise
SharePoint 2003 is an enterprise portal platform for creating the connection between a company’s information and the individuals and groups who work with it. SharePoint Portal Server 2003 presents a single location for your employees or clients to retrieve, control, display, and work with important information, documents, and programs and with other people. SharePoint 2003 promotes quicker and more informed business choices, more efficient collaboration among groups, and more efficient operational processes for your company. Learn additional details about Progent's Microsoft SharePoint Server 2003 engineering services.
In order to ask Progent about consulting assistance for SharePoint Server, phone
Progent's Consulting Services for Microsoft-based Technology
For companies of all sizes in Greensboro North Carolina, Progent's Microsoft-certified consultants offer affordable remote computer help and IT consulting support for the entire family of Microsoft .NET Enterprise Servers. Progent offers Windows Server 2019 migration expertise, Windows Server 2016 hybrid cloud integration, Microsoft Windows 2012 R2 Server planning and configuration assistance, Microsoft Windows 2008 Server consulting, and Windows Server 2003 upgrade help. Progent's planning, integration, update, and consulting services cover network architecture, configuration, and administration help for
project analysis and documentation, local and off-site
IT support and system diagnosis,
Help Desk Services, certified
security expertise, IT
outsourcing, and
ProSight Virtual Hosting services.
Progent's System Center 2016 consulting experts include System Center 2016 Operations Manager (SCOM 2016) specialists, System Center 2016 Configuration Manager consultants and System Center 2016 Virtual Machine Manager (SCVMM 2016) hybrid cloud management consultants who can assist you to design and deploy Microsoft's platform for centralized management of hybrid cloud environments that incorporate physical datacenters and cloud-based infrastructure and services.
Progent also offers a broad array of remote desktop support services including Windows 10 planning and migration consulting, Windows 8.1 expertise, Microsoft Windows 7 maintenance, preparing for to 64-bit computing, preparing for to 64-bit computing, integrating Office 365, and automating desktop configuration.
In case your Greensboro North Carolina company needs immediate remote help from a certified engineer, refer to Progent's Urgent Remote Computer Support.
An index of content::
Cisco and Microsoft Certified Expert Hybrid cloud solutions Specialists
Biggest Microsoft Certified Enterprise hybrid cloud Engineer
Progent can provide advanced online support services to help companies connect their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine physical resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Microsoft Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
SCCM Migration Computer Consulting
SCCM Asset Inventory Support and Setup
Configuration Manager automates software deployment at scale, simplifies security and compliance settings management, inventories network resources, guards against company data leakage, provides network health reporting, enables secure end-user self service, and offers a common control mechanism for managing mixed-OS networks based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud specialists can help you with any facet of planning, implementing, operating and repairing a System Center Configuration Manager deployment for on-premises, cloud-based, or hybrid environments.
Amazon Marketplace Web Service development training Expert Development
Design Firms Amazon MWS integration training
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales functions including listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, merchants can expand their reach, lower their cost of sales, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide application programming, workflow integration, project management support, and training so you can cut development time and expedite your ROI.
Consultancy Dynamics GP Integration Manager
Microsoft Business Portal for Dynamics GP Consulting Services
Progent's background delivering Microsoft .NET support and SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools enable Progent to create specialized mission-critical programs and eCommerce environments that operate seamlessly with Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting services can show you how to create reports that allow you to analyze your business more thoroughly, transforming uncooked information into valuable understanding of your company and customers.
Word Markup Services
Consultants Word Markup
Progent's Microsoft Office Word and Office 365 Word consultants can provide a wide range of affordable online support services to assist your organization to maintain your current Microsoft Office Word environment or help you to upgrade to a newer version of Microsoft Office Word. Services available from Progent's experts include VBA software development, identifying and resolving compatibility problems between various releases of Word, interfacing Word with different Office applications such as Office Excel and Microsoft Outlook or with third-party data sources and add-ons,infrastructure enhancements for dependable. reliable cloud access, security and compliance support, smart phone integration, and remote training classes tailored for your special requirements.
24/7/365 Network Engineer Windows, UNIX, Solaris
Technical Support Services UNIX with Windows
Progent can assist your company to plan and implement a smooth transition from a UNIX-powered information environment to a network based on Microsoft Windows and capable of supporting Microsoft's powerful office productivity software, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and software development specialists can assist you to preserve your data and reduce productivity disruption by developing an effective transition plan that preserves your existing assets in UNIX application and infrastructure. UNIX-to-Windows transition consulting expertise offered by Progent include analysis of current environment, transition planning and testing, Exchange migration services, data and application transition, and server and storage migration and consolidation.
24x7 Support SCCM 2012 Reporting
Microsoft Remote Consulting SCCM 2012 Application Deployment
Progent's Microsoft-certified consultants can assist you to plan for, deploy, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade smoothly to SCCM 2012 from a legacy device and application management solution or assist you to enhance your existing SCCM 2012 environment to support your changing IT needs. Also, Progent can help you to build a software foundation that takes full advantage of SCCM by delivering expertise with associated Microsoft platforms including Active Directory Domain Services (ADDS), SQL SSRS, and Internet Information Services.
Cisco VoIP Phones and Contact Center Consultants
SIP Infrastructure Professional
Progent's Cisco certified network infrastructure consultants can provide advanced support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.
Check Point 16000 Firewalls Security Consultancies
Check Point UTM-1 Edge Security Services
Progent's Check Point Software consultants can help you choose and configure Check Point Software Firewall utilities and appliances powered by Check Point's technology to offer an economical and effective security solution for your IT network. Progent can also help you integrate other Check Point products such as Check Point ZoneAlarm and Check Point UTM-1 appliances with security solutions from other vendors and offer a central source for on-going network support, administration, training, and consulting expertise.
Cisco CCIE Online Small Business Computer Consulting Group
After Hours Cisco VoIP Configuration
Progent's CCIE-certified network infrastructure experts have extensive experience assisting ISPs to architect, implement, manage, optimize, and debug high-availability, scalable connectivity solutions appropriate for public networks.
Top Ranked ProSight Virtual Server Private Cloud Hosting Consult
ProSight Virtual Hosting Consultant
Progent's ProSight Virtual Hosting service provides complete hosting of a small company's production servers in an environment that delivers the maximum degree of availability and scalability and is in addition simple to transfer to another host. ProSight Virtual Hosting options are built upon mature virtualization technologies that allow small and midsize businesses with multi- platform IT systems to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT management while achieving enterprise-class fault tolerance and an unprecedented degree of vendor flexibility.
24/7 3504 wireless controller Consultants
Flex Series Wireless Controller Information Technology Consulting
Progent's Cisco-certified wireless consultants can help your organization to assess the benefits of adopting Catalyst Wi-Fi controllers to manage wireless deployments of any size. Progent can assist you to support and troubleshoot your existing wireless environment or help you design and implement a smooth migration from outdated Wi-Fi controllers to current models.
IT Consultant Data Protection Manager 2016 and Azure Recovery Services
Computer Consultants Data Protection Manager 2016 and Exchange
Microsoft System Center 2016 Data Protection Manager offers automatic backup and easy recovery capabilities for Microsoft networks. Data Protection Manager 2016 delivers application-sensitive protection for key platforms such as Microsoft SQL, Exchange and SharePoint Server, backs up Windows and Linux VMs, supports virtual machines hosted by Hyper-V and VMware, and can use Azure for convenient cloud backup and recovery. Progent's Microsoft-certified consultants can assist organizations of any size to design, implement, administer, and repair an enterprise-wide backup/restore system powered by Data Protection Manager 2016. Progent can help you to upgrade from a previous version of DPM or from a legacy solution, and Progent can optimize your SCDPM 2016 ecosystem for on local, colocated, cloud or hybrid deployment models. Progent offers online or onsite consulting expertise and can deliver occasional guidance to help you through technical bottlenecks or deliver end-to-end project management or co-management support to help you complete your Data Protection Manager 2016 initiative on time and on budget.
Microsoft Outlook for Mac Training
macOS Instruction
Progent offers onsite education customized for individuals who want to expand their understanding of the macOS and OS X operating system, Apple Mac hardware, or Mac office productivity applications including Word, Excel, and Outlook for Mac. Progent also offers customized group or individual online training for macOS and Mac OS X application software.
ProSight Next Generation Endpoint Protection Information Technology Consulting
ProSight Ransomware Protection Specialist
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats.
Email Guard DLP Specialists
Email Intent Analysis Consultancy
Progent's ProSight Email Guard uses the technology of leading data security companies to provide centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall.
Lync Server 2013 Web Apps Server Consultant
Lync Server 2013 Front End Pool Engineer
Progent's consultants can assist your company to assess the value of Lync Server for your business and can help you to plan and carry out an installation of Microsoft Lync Server that consolidates the control of Instant Messaging and Presence and improves the output of your office staff, at-home workers, and mobile workforce. Progent can also help your company to perform a smooth migration to Lync Server 2010 from Office Communications Server or from Microsoft Live Communications Server, interface Lync Server 2010 with Exchange Server, SharePoint, and SQL Server, show you how to use Microsoft Lync Server 2010 to enhance the team-computing functions of Microsoft Office applications, and offer webinar training and continuing technical support for Lync Server and other Microsoft technologies.
ISA 2004 Server Consultants
ISA 2004 Standard Edition Server Consultant Services
Progent's Microsoft-certified ISA Server consulting experts have extensive experience creating corporate security solutions for IT networks with many locations, mobile workers, and line-of-business web-based applications. A Progent ISA Server engineer is ready to help your small business design and implement an installation of Microsoft ISA Server 2004 that supports your IT security requirements without limiting your productivity.
Top Quality Work from Home Collaboration Support Outsourcing
Computer Engineer At Home Workforce Collaboration
Progent can assist small and medium-size organizations to configure collaboration software to make it easy for their remote workforce to benefit from productive interaction with fellow workers and customers.
Small Business WAP351 Remote Technical Support
Online Support Services Small Business 100 Access Point
Cisco's Small Business family of wireless access points are Linux-powered units intended as entry-level wireless APs for light workloads. Progent's Cisco CCIE-certified Wi-Fi network consultants can provide remote or onsite configuration and debugging support to assist you to plan, configure, upgrade, tune, manage and troubleshoot Cisco Small Business Wi-Fi access point deployments of any scale or topology.
Windows Hyper-V 2016 Private Cloud Remote Support
MCSE Expert Certified Network Consultants Hyper-V 2016 Management
Hyper-V 2016 incorporates core technologies initially developed for and refined on Microsoft Azure, one of the world's biggest public clouds. This significantly improves the ability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by improving security, uptime, scale, manageability, dependability and disaster recovery. Progent’s Microsoft-certified consultants can assist you to evaluate the benefits of Hyper-V 2016 for your organization, configure pilot systems to confirm the ability of Hyper-V 2016 to run your vital applications, plan an efficient network topology for a cloud-centric or hybrid deployment, create and execute a non-disruptive upgrade plan, educate your IT administration and support staff, and provide ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 investment delivers the highest possible business value.
Support and Setup SCVMM 2016 Load Balancing
SCVMM 2016 and PowerShell Remote Support
System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of IT infrastructure management tools and is intended to provide a centralized mechanism for configuring and managing virtualized datacenters across hybrid environments that can include private clouds and Azure publics cloud resources. Progent's SCVMM 2016 consulting experts can help businesses of all sizes with all facets of designing, deploying, and managing a SCVMM 2016 solution. Progent can assess your virtualization architecture, show you how to upgrade efficiently from older versions of VMM, develop workflows for building and deploying VMs and hosts, implement high-availability compute and storage clusters, integrate your private cloud infrastructure with public clouds, set up virtual switches, develop and debug PowerShell scripts, and assist you to assess the strategic advantages of new technologies like Storage Replica and Shielded VMs. Progent's certified hypervisor experts can provide advanced Windows Hyper-V consulting and VMware vSphere expertise.
Network Consultant ProSight DPS Cloud Backup Services
Offsite Managed Data Backup/Recovery Services IT Consultants
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical information.
CCIE Expert Certified Cisco Virtual Private Network Information Technology Consulting
VPN Remote Technical Support
Cisco's network security and remote connection technology for small organizations provide a comprehensive range of easy-to-administer security products to help safeguard your local and remote information system. Cisco's VPN product family includes switches, firewalls, intrusion detection devices and VPN appliances. Progent's expert consulting staff includes field-proven specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional certifications who can help your business to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security technologies that fit most closely with your company objectives.
SQL Server 2017 Development Outsourcing
Emergency Microsoft Experts SQL Server 2017 and Windows Server 2012 R2 Online Consulting
Progent's Microsoft-certified SQL Server 2017 consultants can help you to plan and carry out a cost-effective migration from your existing SQL Server databases and applications to SQL Server 2017.
System Testing Specialists
Open Now NLB Testing Consultant
Progent's Test and Training Lab at the QTS (formerly Herakles) Colocation Center can be used for piloting line-of-business applications, developing efficient migration procedures, assessing and tuning performance, planning or verifying business continuity solutions, mitigating compatibility issues, and establishing training environments for new products and technologies. For Progent customers who lack sufficient in-house resources to configure effective test environments, the lab cuts capital outlay and technical risk while keeping critical network projects on schedule.
High-Availability Clustered Servers Consulting
Clustered Windows Professional
Progent offers Microsoft Windows 2003 Cluster Server support to help your company deploy zero-downtime server clusters designed to provide 100% operation. Windows cluster servers for high-availability networks include Windows Cluster Server, SQL Cluster Server, and Exchange Cluster. By helping you build fault-tolerant server clustering solutions powered by Windows Server 2003 Cluster, Progent’s Certified Windows experts make sure that your zero-downtime clustered servers are set up to maximize the business value of your information network.
Outsourcing IT Support Desktop VPN
Mobile Laptop Small Business Network Consulting Firm
Progent's remote connectivity and smartphone synchronization experts can help your business to plan and deploy connectivity solutions for remote desktops, laptops, and smartphones so they integrate tightly with your IT network, allowing your business to improve the productivity of your off-site workers.
Automatic Topology Mapping Computer Consulting
Integration Support Network Performance Optimization
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance issues.
Aironet 802.11ac Access Point Support Services
Network Consultants Aironet 1700 Access Point
Progent's Cisco-certified wireless networking experts can help organizations of all sizes to design, implement, manage and repair Cisco Aironet Wi-Fi AP solutions to achieve the throughput, range, density, scale, security compliance and ease of management needed for transparent connectivity between wireless and wired network infrastructure. Progent offers efficient remote and onsite support for end-of-life and new-generation 802.11ac Aironet APs and Progent can help your business design and maintain wireless solutions that include indoor and outdoor Aironet Wi-Fi access points.
Co-managed Help Desk Consultant Services
On-site Support Virtual Call Desk
Progent’s Co-managed Help Desk service allows your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution built around the top shared professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Microsoft Office 2003 Support Outsourcing
Manage Microsoft Office 2000
Progent’s computer outsourcing support offerings for small companies include designing Server 2003, .NET Server, and BackOffice environments, coordinating upgrades to Microsoft Windows XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, online and in-person repair, fixing stubborn integration issues, and producing a company-wide security plan. Progent can help you enhance system availability and performance with non-stop technologies, resilient network architecture, and proactive network monitoring. Progent also provides project management help for large-scale upgrades and can help with needs assessment, resource identification, BOM production, sourcing selection, purchasing logistics, and professional documentation. Progent’s IT outsourcing help also features education for office productivity packages such as Office XP.
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