Fast and Affordable Remote Help for Greensboro North Carolina Networks
Fast Phone Help for Greensboro NetworksFor organizations located in Greensboro North Carolina, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the assistance of CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's online support engineers provide excellent value because they have the practical experience and have access to the advanced tools required to solve the majority of network problems rapidly. Efficient support reduces direct costs because service calls require fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company benefits additionally with indirect costs by minimizing or avoiding network outages and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support expertise is particularly helpful in environments that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's pricing model for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. Unlike many online support firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent situations where fast fixes manage to turn into big bills. Progent's skill at solving problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized technologies and field-tested processes which ensure the highest degree of efficiency for remote help and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's remote service group to access your computer system remotely without violating network security.

Progent's powerful service reporting system maintains extensive records of the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of services rendered to each customer by every Progent consultant. This history of anomalies and responses is stored as a readily accessible internal database that allows Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with key technology companies such as Cisco and Microsoft open up additional massive technical databases and permit quick access to vendors' internal product engineers with the result that Progent's online consulting specialists can come up with optimal resolutions promptly.

Online technical services provided by Progent to clients in Greensboro North Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions used by many of the industry's top enterprises. The ProSight portfolio of network monitoring and management services addresses all critical areas of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to deliver web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their networking appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT projects. Billing rates for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk consulting services can aid you in creating an effective new Help Desk Call Center or revamping your current organization, identifying or customizing Call Center software products to address the special demands of your corporation, or providing temporary online staff to work with your internal Help Desk team to deal with demanding situations such as software transitions, major upgrades, or installing new business software.

    Progent's Help Desk Call Center staff of seasoned information technology experts offers your computer users in Greensboro North Carolina instant access to an efficient support group with extensive background offering telephone-based consulting and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk the reputation as a solid enabler of business performance, and Progent's intent is to solve rather than simply record technical issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts staff can supply remote advanced consulting expertise and training in special application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, programming, and training services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Greensboro North Carolina remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your business so your computer support is proactive and automated. By anticipating emerging trouble spots before they evolve into crashes, system monitoring can avoid stressful and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems powered by multiple operating systems.
How Your Greensboro Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Greensboro North Carolina, Progent's online computer support engineers are ready to provide professional and cost-effective system help whenever your organization has to have it. Long experience offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to fix network problems rapidly while eliminating the cost and lost time associated with on-site support calls.

Even if your Greensboro business works with a regular independent consultant or maintains an in-house IT staff that can handle typical computer problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote extension of your local resources for situations when your usual service personnel either don't have the availability or the experience to handle sudden system crises or especially complicated integration problems.

Advantages of Progent's Network Help for Businesses in Greensboro North Carolina
Progent's online IT consulting services allow your Greensboro organization to experience the advantages of on-call, enterprise-grade IT support without the cost of managing a full-time IT organization. Your information system will acquire added business value by being increasingly reliable, efficient, and protected. Benefits to your business include:

  • Convenient remote extension of your local IT resources
    For most offices in Greensboro North Carolina, nearby network support providers, whether made up of outside consultants or a full-time maintenance staff, can take care of the majority of network problems. However, serious problems sometimes occur when your regular resources are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your local support people. In these cases, Progent's online support specialists offer a convenient, quick, and affordable way to supplement your regular resources and to convey useful knowledge to increase your ability to deal with downstream problems in-house.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller businesses often depend on independent freelance consultants. Although freelance consultants have smaller internal costs than larger service companies and can often charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the absence of backup personnel may force your business to go without assistance during an IT crisis. As your company grows, network downtime and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of reserve support experts to make sure your network remains up and running.

  • Create a Scalable Basis for Seamless Growth
    Companies typically start with an information architecture created on a modest budget. Lacking a scalable infrastructure, slap-dash repairs can get thrown onto an unstable foundation. When a network grows, reliability and scalability issues can impede the productivity of the business. These poorly built environments require proper analysis, intelligent strategic planning, and wide technical knowledge to evolve to a network infrastructure that can deliver the solid foundation to handle vital business requirements and simplify future growth.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller companies require guidance and technical education to negotiate an ever more complicated maze of product options available for promoting business success and enhancing productivity. They hardly need a network consultant who is trying to sell a specific vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to match IT expertise with the real needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT background, refined remote support software, and understanding of corporate IT allow businesses to escape the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



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