Fast and Affordable Remote Support for Greensboro North Carolina IT Networks
For organizations located in Greensboro North Carolina, Progent provides remote help for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic issues.
Progent's remote technical support experts provide exceptional leverage because they possess the practical background and have access to the advanced tools necessary to resolve the majority of information system problems rapidly. This lowers immediate expenses since solutions require fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization benefits additionally with indirect costs by reducing or eliminating network downtime and related losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support experience is especially helpful for organizations that rely on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's pricing model for online support is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you actually get. Unlike many online service companies, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing prevent scenarios where speedy. minor solutions manage to turn into big tabs. Progent's skill at solving problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized tools and field-proven methodologies which ensure the maximum degree of efficiency for online consulting and repair for computer networks of any size. Progent provides safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's remote service group to link to your company's computer system without compromising system security.
Progent's advanced customer support database system maintains detailed histories for all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of services provided to every client by any Progent engineer. This archive of anomalies and resolutions is structured as a conveniently retrievable support knowledge base that permits Progent's online support professionals to communicate their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's extensive list of certifications and working associations with important technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit priority response from vendors' internal support staff with the result that Progent's online consulting specialists are able to arrive at the best resolutions quickly.
Online technical support services available from Progent to customers in Greensboro North Carolina include:
Certified Windows Support
Progent's Microsoft-expert remote service professionals offer computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Skype for Business migration support, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable desktop services to assist you company to deploy, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure engineers, and certifies an individual's technical skills at the master level. Cisco CCIEs can deal with even the most difficult problems occurring in network infrastructure planning, installation, maintenance, compliance, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs offer excellent value because their depth of expertise allows them to fix problems rapidly. In typical cases, less experienced engineers can struggle for many hours or even days with the same tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment by means of state-of-the-art remote troubleshooting technology in order to perform fast, secure, and economical diagnosis and repair.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular selection of networking devices by delivering services that include:
CISSP and ISSAP Premier System Security Professionals
Progent's accredited CISM and CISSP cybersecurity experts offer a range of system protection services to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your company to clean up quickly after a serious breach. Security support services offered by Progent cover in depth network security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious attacks; configuring firewalls; building secure architectures for remote and mobile access; guarding your email infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting support to help companies of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that utilize physical resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for restoring applications and services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to address a wide range of information technologies including system architecture, email solutions, network and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in networks that include Linux and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical problems enables fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based help resolving problems affecting UNIX/Linux systems powered by popular variants of UNIX including:
Apple Mac OS X
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by many of the industry's top corporations. The ProSight series of network monitoring and management services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized management and comprehensive security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's special online consulting services include:
How Your Greensboro Company Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center team of veteran network professionals provides your customers in Greensboro North Carolina instant assistance from a dependable network service resource with substantial experience providing telephone-based support and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a key enabler of business efficiency, and Progent's policy is to solve rather than simply document IT issues.
- Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team can supply remote professional consulting support and training in key application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for popular Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, customization, and training services, see Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Greensboro North Carolina online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your environment so that your network maintenance is proactive and automated. By detecting emerging problems before they evolve into network outages, remote monitoring can avoid inconvenient and costly information system crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or environments that support a variety of operating systems.
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Greensboro North Carolina, Progent's phone-based network support engineers are ready to deliver expert and economical system support the instant your business needs it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote access tools to fix IT problems rapidly while avoiding the cost and lost productivity that comes with on-site support calls.
Even if your Greensboro business works with a local independent consultant or maintains an in-house organization that know how to deal with ordinary network issues, Progentís Microsoft certified consultants can provide an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to handle unexpected network emergencies or especially tough integration problems.
Details of Progent's Remote Network Support for Greensboro North Carolina
Progent's phone support, Internet-based troubleshooting, network security consulting, and network administration services give businesses in Greensboro North Carolina the greatest leverage for your IT budget. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk call center support and network management, Progent's experts can deliver your organization world class IT support while permitting you to eliminate the cost and hassle of running a large in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Greensboro North Carolina and is also ideal for networks in geographic areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a broad range of Microsoft support utilities, service information, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent offers online support on a by-the-minute billing plan, so you are charged only for the services you receive. Progent requires no minimum charge for phone support and asks for no periodic retainer for support services delivered during normal business hours. This saves you from paying big invoices for quick fixes.
- Access to Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers the services of authorized professionals who have experience in designing, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core support services include system integration, Microsoft Exchange Server expertise, network security planning, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting support in specific application areas. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management and Software Development
MySQL Management Support and Application Programming
Amazon MWS Programming and Debugging
By providing a convenient one-stop source for IT generalists and specialists, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that address the special needs of your company.
- Advanced Online Connectivity Tools
Protected remote access allows Progent's service experts to observe exactly what your users see. This makes it possible to find quick fixes to problems that might otherwise demand an expensive onsite service call. Effective online connectivity software and expert technicians together enable Progent to repair most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and remote system tracking.
- Support for Popular VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Support for Maximum Network Availability
For businesses with vital applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-conscious organizations whose workers need immediate recourse to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT background, refined support tools, and understanding of enterprise networking enable businesses to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, in the trenches of IT service, executing a wide range of technical projects for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not only expert IT capability, but also a support engineer with proven methods for applying computer knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site help by the minute. Consequently, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you will not be forced to allow less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by each staff member to each client. The practice of detailing and archiving support activity results in more efficient service and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your information network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.