Fast and Affordable Online Technical Support for Greensboro North Carolina Networks
Urgent Phone Consulting for Greensboro SystemsFor organizations in Greensboro North Carolina, Progent offers remote support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical background and have access to the advanced technology needed to resolve most network problems quickly. This lowers immediate expenses because solutions require fewer chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your location. Your organization benefits even more in indirect costs by reducing or eliminating network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing model for online support is structured to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged only for the services that you actually get. In contrast to typical online service firms, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for billing avoid situations where quick repairs somehow turn into large invoices. Progent's skill at solving technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of optimized technologies and proven processes which permit the maximum level of efficiency for online technical support and repair for information networks of all sizes. Progent's Technical Response Center can link to your computer system remotely without breaching corporate security.

Progent's proven customer support database system stores thorough histories for the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of all help rendered to every customer by any Progent engineer. This archive of anomalies and fixes is stored as an easily accessible internal database that enables Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft make available other vast technical support knowledge bases and permit fast response from manufacturers' in-house support staff with the result that Progent's online consulting specialists are able to determine optimal solutions promptly.

Remote technical services provided by Progent to customers in Greensboro North Carolina include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight suite of IT management outsourcing services addresses all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including protection, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore technology vendors to produce ProSight Data Protection Services, a family of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your backup operations and allow non-disruptive backup and rapid restoration of vital files/folders, applications, images, plus VMs. ProSight DPS helps your business protect against data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, user error, malicious insiders, or software bugs. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving IT system. Besides maximizing the security and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT staff to focus on line-of-business projects and activities that derive the highest business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and enter your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used as this second form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register several validation devices. For more information about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time and in-depth management reporting tools designed to work with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology allows clients to execute major initiatives economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Services
    Progent's Help Desk service options for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk consulting support can guide you in building an effective new Help Desk Call Center or revamping your existing organization, evaluating or customizing Help Desk Call Center software to address the particular requirements of your corporation, or adding occasional phone support personnel to reinforce your existing Help Desk team to deal with unusually busy events like software transitions, major updates, or installing brand new business software.

    Progent's Help Desk team of experienced network professionals gives your clients in Greensboro North Carolina instant assistance from an efficient network service group with years of background providing telephone-based consulting and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center perception as a significant driver of business performance, and Progent's policy is to fix rather than just report network issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts staff offers online professional engineering support and education in key application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, programming, and training for Microsoft applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. For more about Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Greensboro North Carolina remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can configure Operations Manager to suit your business so that your IT support is proactive rather than reactive. By uncovering possible issues before they result in crashes, automated monitoring can ward off inconvenient and costly network breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems based on a mix of OS platforms.
How Your Greensboro Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Greensboro North Carolina, Progent's online computer support specialists can provide expert and cost-effective system support whenever your company requires it. Over 20 years of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online access technology to fix network problems rapidly while eliminating the expense and lost productivity that comes with in-person support calls.

Even if your Greensboro organization deals with a regular independent consultant or employs an in-house organization that can handle day-to-day network issues, Progent's Microsoft and Cisco certified consultants can provide an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the expertise to deal with unexpected system emergencies or especially challenging integration problems.

Advantages of Progent's Network Help for Offices in Greensboro North Carolina
Progent's remote support services enable your Greensboro business to realize the benefits of on-call, enterprise-class IT support without the expense of managing an in-house IT organization. Your network will derive added strategic worth by becoming increasingly available, productive, and secure. Advantages to your business include:

  • Seamless virtual extension of your on-site support resources
    With most businesses in Greensboro North Carolina, nearby network service resources, whether represented by freelance consultants or an internal maintenance staff, can solve typical network problems. On the other hand, IT crises might spring up when local resources are too busy or unavailable, and some problems may involve technology that is beyond the scope of your usual support personnel. In these cases, Progent's on-call service professionals give you an easy, fast, and budget-friendly way to supplement your regular help and to pass on valuable knowledge to improve your capability to handle downstream problems locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller offices commonly rely on individual freelance consultants. While freelance consultants carry less internal costs than big service firms and can often charge lower rates, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the absence of fallback personnel may force your company to go without help during an IT crisis. As your company expands, system downtime and trouble with vital software are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of reserve service experts to make sure your network is always available.

  • Create a Solid Foundation for Seamless Growth
    Organizations often begin with an IT system created on a shoestring budget. Without a strong framework, slap-dash repairs can get thrown onto an unstable foundation. As a company grows, reliability and scalability problems can impede the success of the business. These poorly built environments require proper analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a system architecture that can offer the stable foundation to handle vital business demands and simplify downstream growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller companies require guidance and technical education to navigate through an increasingly complex maze of product options available for accelerating business success and improving productivity. They hardly need a computer consultant who is trying to earn a commission on a certain vendor's products. Network support and product selling can lead to a situation where the proposed solution is built around a predetermined product instead of the true requirements of a business. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align IT expertise with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT enable offices to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Start Getting Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.



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