Fast and Affordable Online Troubleshooting for Greensboro IT Networks
Fast Phone Support for Greensboro SystemsFor businesses located in Greensboro or anywhere in the state of North Carolina, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the services of CISSP-qualified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support experts provide excellent leverage due to the fact that they possess the real-world background and have access to the advanced technology needed to solve the majority of network problems rapidly. Efficient support lowers direct costs since solutions require minimal chargeable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company saves even more with indirect costs by minimizing or avoiding system downtime and related costs due to business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive remote consulting experience is particularly important for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's pricing policy for online help is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced only for the services that you receive. Unlike typical remote service firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing eliminate situations where speedy. minor repairs manage to end up as major tabs. Progent's skill at solving problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes which promote the highest level of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's remote service group to interface to your company's computer system remotely without breaching network security.

Progent's sophisticated service reporting system maintains comprehensive records for the support that Progent's customers have received. Progent's authorized engineers have the benefit of the history of all help provided to each client by any Progent engineer. This history of anomalies and repairs is stored as a quickly searchable support knowledge base that allows Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with major vendors such as Cisco and Microsoft open up additional vast technical knowledge bases and allow fast response from manufacturers' internal engineering staff so Progent's online consulting specialists are able to come up with the most efficient solutions promptly.

Online services available from Progent to companies in Greensboro and throughout the state of North Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. Progent's ProSight series of outsourced network management services covers all critical aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who lack the resources to support an in-house Call Center but who need quick access to an efficient Call Center with professional phone support plus the ability to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Call Center is designed for bigger companies and operates as a seamless addition to your existing Helpdesk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation option to resolve the most difficult computer system problems, or be ready in overflow circumstances when your ordinary service providers are overwhelmed.

    Progent's Help Desk team of veteran network professionals provides your workers in Greensboro or anywhere in the state of North Carolina rapid access to a reliable technical support group with substantial experience offering phone help and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a significant driver of business performance, and Progent's goal is to fix rather than simply record technical problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Team can supply online and in-depth engineering expertise and education in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Greensboro, or anywhere in the state of North Carolina, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your environment so that your IT support is proactive rather than reactive. By uncovering emerging problems before they expand into downtime, system monitoring can avoid stressful and costly information system crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that support a combination of OS platforms.
How Your Greensboro Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Greensboro or anywhere in the state of North Carolina, Progent's phone-based computer support engineers can provide expert and affordable system help the instant your organization needs it. Long experience providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to solve network problems rapidly while eliminating the cost and lost time associated with on-premises support calls.

Even if your Greensboro company has a local freelance consultant or maintains a full time IT staff that can deal with the majority of computer issues, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the knowledge to address sudden network emergencies or especially complex integration projects.

Benefits of Progent's IT Support for Organizations in Greensboro
Progent's online network troubleshooting services enable your Greensboro company to have the advantages of on-call, enterprise-class IT support without the expense of maintaining a full-time IT staff. Your information system will derive greater business worth by being more reliable, productive, and secure. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    With most businesses in Greensboro or anywhere in North Carolina, local network support providers, whether consisting of outside consultants or a full-time IT staff, can handle typical technical issues. However, major troubles sometimes spring up when local support personnel are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your usual service people. In these cases, Progent's online support experts give you a convenient, quick, and economical way to augment your local resources and to convey useful knowledge to increase your ability to deal with future problems in-house.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller companies often depend on independent freelance service providers. While independent service people have less internal costs than larger consulting organizations and can often charge lower rates, they are often overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another customer, sick, on vacation, or in class, the absence of reserve help may require your company to go without assistance during an IT crisis. As your network expands, system downtime and problems with vital software are more expensive. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of reserve service expertise to insure your network stays available.

  • Create a Solid Basis for Seamless Expansion
    Organizations typically begin with an information system created on a shoestring budget. Lacking a proper framework, band-aid repairs often get thrown on top of a shaky foundation. As a company grows, reliability and expandability issues can hinder the productivity of the organization. Such poorly built systems need careful assessment, intelligent strategic planning, and wide IT knowledge to evolve to a system infrastructure able to offer the stable foundation to meet vital business demands and facilitate future growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller companies require advice and technical education to negotiate an increasingly complex array of product options available for promoting business growth and enhancing productivity. They do not need a network consultant who is motivated to sell a certain vendor's technology. IT support and product sales can lead to a situation where the proposed solution is designed around a profitable technology instead of the true needs of a client. Progent avoids these conflicts by offering only services rather than products. This enables Progent to align IT expertise with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical background, fine tuned remote support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional experience, in the trenches of network support, performing a broad variety of technical projects for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This means that you get not just expert IT skills, but also a consultant with proven approaches for applying technical knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person visits by the minute. As a result, you are charged just for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no retainer for support services delivered during regular working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you will not be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has little competition. Companies who utilize trusted freelance consultants or who maintain internal support personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock network tracking services powered by MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can save your information network from painful and costly service losses.
How Does Our Company Start Getting Remote Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.