Fast Online Troubleshooting for Greensboro North Carolina Computer Systems
For companies in Greensboro North Carolina, Progent provides remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting issues.
Progent's online support experts offer exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated tools needed to solve most information system issues quickly. This reduces direct costs since solutions use up minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company saves even more with incidental costs by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support experience is especially important in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's billing model for remote support is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe only for the support that you receive. Unlike many remote support companies, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and simple policy for pricing avoid situations where quick repairs manage to turn into large bills. Progent's skill at dealing with problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized tools and field-tested processes which promote the highest degree of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's online support team to connect to your company's network without compromising network security.
Progent's proven technical support reporting application includes comprehensive records describing the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of assistance rendered to every Progent customer by any consultant. This database of trouble tickets and repairs is stored as a readily accessible proprietary database that permits Progent's online support professionals to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up additional extensive technical support databases and permit quick response from vendors' in-house product engineers with the result that Progent's online service specialists are able to determine the most efficient resolutions promptly.
Online services available from Progent to businesses in Greensboro North Carolina include:
Authorized Windows Expertise
Progent's Microsoft-premier remote service engineers can provide network repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop services to assist you company to install, integrate, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure consultants, and certifies a consultant's network technology skills at the master level. Cisco CCIEs can handle the most challenging challenges surrounding network planning, integration, management, compliance, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS network management utilities and developing alternate approaches or identifying software updates. CCIEs provide exceptional cost-effectiveness since their deep expertise enables them to solve problems rapidly. In typical instances, less experienced consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can tie into your environment by means of state-of-the-art on-line support tools to provide quick, secure, and affordable diagnosis and repair.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling family of infrastructure appliances. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Access Points deployment services, Cisco WiFi controllers support Services, Cisco Security and VPN engineering assistance, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security services that can enhance the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help your company to clean up rapidly following a damaging penetration. Security consulting services offered by Progent include: thorough network security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; installing firewalls; designing safe mechanisms for remote and mobile connectivity; defending your email infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Progent offers expert online consulting to help organizations of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine local resources as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and fixes and can produce reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online consulting services to address a broad range of computer technologies such as network architecture, email systems, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in networks that combine Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to MS Windows or Linux-powered environments. Progent's team-oriented approach to solving technical issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency remote help diagnosing problems within UNIX/Linux systems based on leading versions of UNIX such as:
Apple Mac OS X
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT programs. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology allows clients to complete critical projects within budget and on time. Progent's special remote consulting solutions include:
How Your Greensboro Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Call Center programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or improving your current one, selecting or customizing Call Center software products to handle the particular demands of your business, or providing temporary online personnel to reinforce your internal Help Desk Call Center resources during unusually busy scenarios like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk team of veteran network experts gives your customers in Greensboro North Carolina fast access to a dependable support resource with years of experience delivering phone support and remote troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a major enabler of business success, and Progent's goal is to solve rather than simply document network issues.
- Business Applications Services: Training, Development, and Integration
Progent's Applications Experts Group can supply phone-based advanced consulting support and education in key application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Greensboro North Carolina online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your environment so your computer maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they cause crashes, system monitoring can minimize inconvenient and expensive network failures. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by multiple OS platforms.
To contact Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Greensboro North Carolina, Progent's online computer support specialists are ready to provide effective and affordable IT support the instant your business has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair computer problems rapidly while avoiding the cost and lost time associated with on-premises service visits.
Even if your Greensboro office deals with a regular freelance support technician or employs a full time organization that know how to deal with day-to-day computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to address sudden network crises or especially complex integration problems.
Details of Progent's Remote Computer Support for Greensboro North Carolina
Progent's phone help, remote repair, network security consulting, and system management services offer offices in Greensboro North Carolina unparalleled leverage for your support budget. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk support and system administration, Progent's professionals can provide your business world class IT support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to companies in Greensboro North Carolina and is also ideal for customers in geographic areas that lack technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a broad range of Microsoft support tools, service information, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent provides online support on a per-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum charge for phone help and requires no monthly retainer for support services provided during normal business hours. This keeps you from paying big bills for routine fixes.
- Availability of Cisco Network Design Specialists
Progent's registered experts for Cisco can provide the services of on-staff specialists who have experience in designing, implementing, and managing networking environments based on Cisco products. Progent can offer a CCIE or CCNP to show you how to build high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting offerings include system integration, MS Exchange consulting, network security planning, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting expertise for specific application areas. Help available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project Expertise
Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management and Application Programming
Apple Mac Support
Amazon MWS Programming and Debugging
By offering a full service centralized resource for network generalists and application experts, Progent is able to deliver timely, affordable, and thorough IT solutions that match the special needs of your business.
- Advanced Online Access Software
Secure remote access allows Progent's service experts to observe precisely what your users see. This makes it possible to find fast solutions to problems that could otherwise demand a costly onsite service call. Sophisticated remote connectivity tools and expert engineers combine to allow Progent to repair most network problems rapidly and economically. Progent is a pioneer in online support and automated network analysis.
- Compatibility with Popular VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Support for High System Availability
For companies with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high system availability.
- Help Desk Services
Progent's Help Desk support services are designed specifically for budget-conscious organizations whose clients need immediate recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned support software, and understanding of corporate IT enable businesses to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does Our Company Begin Getting Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of real-world professional experience, at the front lines of IT support, executing a broad variety of IT projects for a large mix of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not only expert IT capability, but also a consultant with proven methods for applying computer knowledge to repair real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site help per minute. Consequently, you pay exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services provided during normal business hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast fixes so you will not be forced to permit less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small support firms who offer scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by each consultant to each customer. The discipline of detailing and organizing service records allows more effective service and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.