Fast Online Technical Support for Greensboro Networks
Urgent Phone Support for Greensboro NetworksFor businesses located in Greensboro or anywhere in the state of North Carolina, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging networking issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's online support engineers provide excellent value due to the fact that they have the practical experience and have access to the sophisticated technology required to resolve most information system issues quickly. This lowers immediate expenses since service calls use up minimal chargeable minutes. Online support also eliminates the cost of sending an engineer to your office. Your company saves additionally in incidental expenses by minimizing or avoiding system downtime and associated costs due to business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's extensive remote technical support know-how is especially helpful in environments that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's billing model for online help is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you pay just for the services that you receive. In contrast to many online support firms, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing save you from scenarios where fast repairs manage to turn into major bills. Progent's penchant for solving technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of optimized technologies and proven methodologies which promote the maximum level of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's online support team to communicate with your network without violating corporate security.

Progent's powerful customer support reporting application includes extensive documentation describing the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of support delivered to each client by any Progent consultant. This history of problems and fixes is structured as an easily accessible support knowledge base that allows Progent's remote support experts to communicate their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft open up additional massive technical support databases and permit quick access to manufacturers' in-house support staff with the result that Progent's remote consulting experts can come up with the most efficient solutions in the least time.

Remote services available from Progent to businesses in Greensboro and throughout the state of North Carolina include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services intended to allow small and mid-size organizations to utilize the same advanced technology deployed by many of the world's top corporations. Progent's ProSight series of IT management outsourcing services addresses all key areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Billing rates for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's background in these important fields of computer technology enables customers to execute critical initiatives economically and on time. Progent's project-based online engineering services include:

  • Help Desk Expertise
    Progent's Call Center programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progentís Help Desk sharing services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Call Center team of veteran information technology experts provides your computer users in Greensboro or anywhere in the state of North Carolina rapid access to a large network service resource with extensive experience delivering phone help and online repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center the reputation as a major driver of business performance, and Progent's goal is to resolve instead of merely document network issues.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers phone-based and in-depth consulting support and education in specific business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for popular Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Greensboro, or anywhere in the state of North Carolina, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your environment so your computer support is proactive and automated. By uncovering emerging issues before they expand into network outages, system monitoring can avoid stressful and expensive service failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate multiple OS platforms.
How Your Greensboro Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Greensboro or anywhere in the state of North Carolina, Progent's phone-based network support specialists can provide expert and economical IT support whenever your company needs it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix network problems quickly while avoiding the expense and lost time that comes with on-premises service visits.

Even if your Greensboro organization deals with a local independent consultant or maintains an in-house IT staff that can deal with ordinary computer problems, Progentís Microsoft certified engineers can offer an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to deal with sudden system emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Organizations in Greensboro
Progent's remote IT consulting services allow your Greensboro business to realize the benefits of timely, expert IT support without the cost of managing an in-house IT organization. Your information system will derive greater strategic value by becoming increasingly reliable, productive, and secure. Advantages to your business include:

  • Seamless remote expansion of your local IT resources
    For most companies in Greensboro and throughout North Carolina, local computer support resources, whether consisting of freelance consultants or a full-time IT staff, can deal with typical network issues. On the other hand, serious problems might occur when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your usual support people. In these cases, Progent's online service specialists offer a convenient, fast, and economical solution to supplement your regular resources and to convey useful knowledge to improve your capability to resolve downstream problems in-house.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller companies often rely on independent freelance service providers. Although freelance consultants carry less internal costs than big service firms and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the lack of fallback personnel may force your company to go without assistance during an emergency. As your company expands, system downtime and problems with vital applications become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a ready source of backup support experts to make sure your network is always up and running.

  • Create a Solid Foundation for Smooth Expansion
    Organizations typically begin with an information architecture implemented on a shoestring budget. Without a robust framework, band-aid fixes can get thrown onto a weak foundation. As a network grows, stability and expandability problems can impede the productivity of the organization. These poorly designed environments require careful analysis, intelligent strategic planning, and extensive IT expertise to evolve to a system infrastructure that can offer the solid foundation to meet current business demands and facilitate downstream expansion.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller businesses require guidance and technical training to negotiate an increasingly complex array of product options available for promoting business growth and improving productivity. These companies hardly need a network consultant who is motivated to resell a specific vendor's products. Network support and product sales can result in a situation where the proposed solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match technical consulting with the best interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT experience, refined support software, and familiarity with corporate IT allow companies to escape the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

How Does Our Company Start Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.