Fast and Affordable Remote Help for Greensboro Computer Networks
Immediate Remote Help for Greensboro NetworksFor organizations located in Greensboro or anywhere in North Carolina, Progent provides remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the assistance of CISA and CISSP-qualified security consultants to handle high-level security design and diagnostic issues.

Progent's remote technical support experts provide excellent value because they possess the practical background and have access to the sophisticated tools needed to solve the majority of network problems rapidly. This lowers immediate costs since service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company saves additionally with indirect costs by minimizing or avoiding system downtime and related costs resulting from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive online technical support know-how is especially important for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's pricing model for online support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many online support companies, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing prevent situations where speedy. minor fixes somehow end up as major invoices. Progent's skill at disposing of problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-proven methodologies that permit the maximum level of effectiveness for online help and troubleshooting for information systems of any size. Progent provides safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to connect to your company's system without violating network security.

Progent's proven technical support reporting application stores thorough documentation of the service that Progent's customers have received. Progent's staff consultants have access to the specifics of all help provided to every client by any Progent consultant. This database of anomalies and responses is stored as an easily searchable proprietary knowledge base that allows Progent's online support experts to share their experiences company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft open up other massive support databases and allow fast response from vendors' in-house engineering staff so Progent's remote consulting experts can come up with the best solutions in the least time.

Online support services offered by Progent to businesses in Greensboro and anywhere in the state of North Carolina include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced technology used by many of the industry's top corporations. Progent's ProSight line of outsourced network management services covers all critical facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Billing rates for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progentís Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Call Center staff of experienced information technology consultants provides your workers in Greensboro or anywhere in the state of North Carolina fast communication with an efficient network service group with years of experience providing telephone-based support and online repair service for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center the reputation as a solid driver of business performance, and Progent's policy is to solve rather than simply report IT problems.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting Team provides online and in-depth engineering support and education in specific application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and education for Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Greensboro, or anywhere in the state of North Carolina, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your business so that your computer support is proactive rather than reactive. By spotting looming trouble spots before they result in crashes, automated monitoring can minimize disruptive and costly network failures. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems based on a mix of OS platforms.
How Your Greensboro Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Greensboro or anywhere in the state of North Carolina, Progent's online computer support specialists are ready to deliver effective and economical system support whenever your organization needs it. Long experience providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to repair network problems quickly while avoiding the cost and lost productivity that comes with on-site support visits.

Even if your Greensboro organization has a regular freelance support technician or maintains an in-house organization that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to handle unexpected system crises or especially complicated integration problems.

Details of Progent's Online Computer Services for Greensboro
Progent's online help, Internet-based troubleshooting, system security expertise, and network management services give offices in Greensboro or throughout the state of North Carolina unparalleled leverage for your IT investment. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk support and system management, Progent's experts can provide your organization enterprise-level IT support while allowing you to avoid the cost and hassle of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT background, refined remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.



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    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to address the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks.

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    Progent has been providing SharePoint support since the initial SharePoint product was released over a decade ago, and Progent has the breadth and depth of technical know-how to help organizations of all sizes to design and carry out a SharePoint Server 2013 deployment and develop SharePoint Server 2013 applications that bring significant business value to your IT investment. Progent's Microsoft-certified consultants can assist your company to assess the business advantages of upgrading to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from another collaboration solution; decide whether an on-premises, online or hybrid configuration is best suited for your busi9ness; and pick the most appropriate edition of SharePoint 2013 for your purposes. Progent offers comprehensive project management services or can assist in specific tasks associated with your SharePoint 2013 migration.

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    Exchange Server 2013 incorporates major enhancements to the capabilities of Microsoft Exchange 2010 and delivers powerful innovations as well as a redesigned architecture. These improvements favorably impact vital IT areas including manageability, high availability (HA), security, operational costs, collaboration, expandability, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the potential advantages of upgrading to Microsoft Exchange Server 2013, design a cost-effective test and rollout plan, and train your IT team to manage your Exchange Server 2013 solution. Progent also offers ongoing remote consulting and management services for Microsoft Exchange 2013.

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    Office 365 is Microsoft's growing suite of client productivity programs and cloud-hosted services available on a monthly or annual subscription basis. Office 365 apps and cloud-based services are available in a variety of subscription plans intended for customers from students and households to enterprises. Progent offers fast and affordable online access to consultants with in-depth knowledge of Microsoft, macOS, iOS, and Google Android platforms. Progent can help your business to evaluate the many subscription options offered with Office 365 and integrate your network with Office 365 in a way that delivers top business value. Progent supports cross-vendor networks that incorporate Windows, macOS, and Linux software. Progent can also assist you to create and manage hybrid networks that seamlessly combine local and cloud resources.

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    The Helpdesk support model adopted by Progent gives small organizations an dependable alternative to reliance on freelance service individuals by offering broad expertise accessible to multiple engineering groups, optional round-the-clock access to urgent assistance, escalation capability to top-level engineers for solving the most difficult problems, support consistency and reliability, prompt follow through enforced by seasoned IT service administrators, a variety of easy-to-use ways for requesting support jobs, and excellent progress visibility enabled by ticket updates and available via a web-based portal.

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