Fast Online Troubleshooting for Greensboro North Carolina Computer Networks
Urgent Remote Technical Support for Greensboro SystemsFor businesses in Greensboro North Carolina, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's remote technical support experts provide excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated technology necessary to resolve most network problems quickly. Efficient support lowers immediate costs since service calls use up fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your company benefits even more in indirect expenses by minimizing or eliminating network outages and related losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting experience is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's billing policy for online help is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you owe only for the services that you actually get. In contrast to typical online service companies, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for pricing avoid situations where speedy. minor solutions manage to turn into big tabs. Progent's penchant for dealing with problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which permit the maximum degree of efficiency for remote help and troubleshooting for information systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to communicate with your company's network without breaching network security.

Progent's powerful service database system stores comprehensive histories describing the support that Progent's customers have received. Progent's staff consultants have access to the specifics of services delivered to each client by every consultant. This archive of trouble tickets and repairs is stored as a readily retrievable support database that permits Progent's remote technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with important technology companies including Cisco and Microsoft open up additional extensive technical databases and permit priority response from vendors' in-house product engineers so Progent's online consulting specialists can find the most efficient solutions promptly.

Remote technical support services available from Progent to customers in Greensboro North Carolina include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's leading corporations. The ProSight suite of network management outsourcing services covers all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and allow non-disruptive backup and rapid restoration of vital files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user error, malicious employees, or application glitches. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving IT network. Besides optimizing the protection and reliability of your computer network, Progent's patch management services free up time for your in-house IT team to focus on line-of-business initiatives and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected online account and enter your password you are asked to verify your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized as this added form of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You may register several validation devices. For more information about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time and in-depth management reporting tools designed to integrate with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special fields of information technology allows clients to execute major projects within budget and on time. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk staff of veteran information technology consultants gives your computer users in Greensboro North Carolina immediate assistance from an effective network service resource with substantial background offering telephone-based help and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a key enabler of company success, and Progent's goal is to fix rather than merely annotate network problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts Team offers remote advanced consulting expertise and training in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Office Word, and Office Excel. For more information on Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center2, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Greensboro North Carolina remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM for your environment so that your computer support is proactive rather than reactive. By spotting possible problems before they cause crashes, system monitoring can avoid disruptive and expensive information system crises. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments that incorporate a mix of operating systems.
How Your Greensboro Company Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Greensboro North Carolina, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective system support the instant your organization needs it. Over two decades of providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair computer problems quickly while eliminating the cost and lost productivity that comes with in-person support visits.

Even if your Greensboro organization deals with a local freelance support technician or maintains an in-house organization that can deal with the majority of network problems, Progent's Microsoft and Cisco certified consultants can still offer a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the time or the experience to deal with unexpected system crises or especially challenging integration projects.

Benefits of Progent's Network Help for Companies in Greensboro North Carolina
Progent's remote network troubleshooting services allow your Greensboro business to realize the benefits of on-call, enterprise-level network support without the cost of managing an in-house IT organization. Your information system will derive added strategic worth by being increasingly reliable, productive, and protected. Benefits to your company include:

  • Convenient virtual extension of your on-site IT resources
    With most companies in Greensboro North Carolina, nearby network support resources, whether made up of freelance consultants or an in-house IT staff, can solve the majority of technical issues. On the other hand, IT crises sometimes occur when local resources are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your usual support technicians. In these cases, Progent's online support experts offer an easy, quick, and economical way to augment your local help and to transfer useful information to improve your capability to resolve future problems locally.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller organizations commonly rely on independent freelance consultants. While independent consultants carry less overhead than big support companies and can afford to charge lower rates, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the absence of fallback personnel may force your business to wait for help during an IT crisis. As your business expands, system unavailability and trouble with critical applications are more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of reserve support expertise to insure your IT system stays up and running.

  • Create a Solid Foundation for Smooth Growth
    Businesses often begin with an information system created on a shoestring budget. Without a scalable framework, band-aid repairs can get thrown onto an unstable foundation. When a company grows, stability and scalability issues can impede the productivity of the organization. Such poorly designed systems need careful analysis, intelligent strategic planning, and wide IT knowledge to upgrade to a system infrastructure that can deliver the solid foundation to meet current business requirements and simplify future growth.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller companies require guidance and technical training to negotiate an increasingly complex maze of product alternatives capable of promoting business growth and improving productivity. Businesses do not need a network consultant who is motivated to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is designed around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align technical consulting with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical background, refined remote support software, and familiarity with corporate IT enable offices to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry experience, in the trenches of network service, performing a broad range of technical tasks for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This means that you get not just world-class technical skills, but also a support engineer with proven approaches for applying computer knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person visits by the minute. As a result, you pay just for received services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has little competition. Companies who work with familiar freelance consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, system monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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