Fast and Affordable Remote Troubleshooting for Greensboro Information Networks
For businesses located in Greensboro or anywhere in the state of North Carolina, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting issues.
Progent's online technical support engineers offer exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated tools needed to solve most network issues rapidly. Efficient support reduces immediate expenses because service calls use up fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company benefits even more in indirect costs by reducing or avoiding system outages and related costs due to business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting know-how is particularly important for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's billing model for remote support is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you pay only for the support that you receive. In contrast to many remote service companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid scenarios where fast solutions manage to end up as substantial invoices. Progent's penchant for solving technical issues efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized tools and proven processes which ensure the maximum degree of efficiency for online consulting and troubleshooting for computer networks of any size. Progent offers safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's online support team to interface to your environment remotely without compromising network security.
Progent's powerful customer support database system maintains comprehensive histories for the support that Progent's clients have received. Progent's staff consultants have access to the history of assistance provided to every customer by every consultant. This history of issues and solutions is structured as a quickly accessible proprietary knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and close associations with major vendors including Cisco and Microsoft open up additional extensive technical databases and permit fast response from manufacturers' in-house support staff with the result that Progent's remote service specialists are able to come up with the most efficient solutions quickly.
Online support provided by Progent to companies in Greensboro and anywhere in the state of North Carolina include:
Authorized MS Windows Expertise
Progent's Microsoft-premier remote service professionals offer computer troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration consulting, Microsoft Skype for Business Server migration support, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop support services to help you business to deploy, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the top recognition for network infrastructure consultants, and validates a person's network technology skills at the expert level. Cisco-qualified CCIEs can handle the most challenging problems surrounding network planning, installation, maintenance, compliance, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and coming up with workarounds or identifying software updates. Cisco CCIEs offer exceptional cost-effectiveness because their depth of expertise permits them to find solutions for problems quickly. In many instances, less seasoned consultants can wrestle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can connect to your network via sophisticated on-line troubleshooting tools to provide efficient, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of connectivity devices. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless APs planning and integration help, Cisco wireless controllers consulting, Cisco VPN and Security Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions to enhance the safety of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or help your company to recover quickly after a damaging penetration. Security consulting services available from Progent include: thorough data security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious attacks; configuring firewalls; designing secure techniques for off-site and mobile access; protecting your messaging infrastructure from spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help companies of any size connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that combine physical IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring applications and services quickly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can generate reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote consulting services to address a wide array of information technologies such as network architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy administration in networks that include Linux-based systems with Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's group-based methodology for solving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and lowers support expense.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. The ProSight series of network monitoring and management services covers all critical aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special fields of information technology allows customers to execute critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Greensboro Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most issues.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the leading PSA platform for handling service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center staff of veteran information technology experts gives your clients in Greensboro or anywhere in the state of North Carolina rapid access to an effective network service resource with extensive experience offering telephone-based help and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center recognition as a significant contributor to company success, and Progent's policy is to fix rather than merely document IT issues.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Group provides online professional engineering support and education in special application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, custom development, and training services, visit Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Greensboro, or anywhere in the state of North Carolina, online IT infrastructure monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your business so your IT maintenance is proactive and automated. By detecting emerging issues before they expand into network outages, proactive monitoring can head off inconvenient and costly service crises. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments powered by a variety of OS platforms.
To contact Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Greensboro or anywhere in the state of North Carolina, Progent's phone-based network support engineers can deliver effective and economical IT support whenever your company requires it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to solve network problems quickly while eliminating the expense and lost time that comes with in-person service calls.
Even if your Greensboro office has a local independent support technician or maintains an in-house IT staff that know how to deal with typical computer problems, Progentís Microsoft certified consultants can offer a convenient and seamless virtual extension of your local resources for situations when your usual service personnel either don't have the availability or the expertise to deal with unexpected system crises or especially tough integration problems.
Details of Progent's Online Computer Support for Greensboro
Progent's online help, Internet-based repair, system security consulting, and system administration services offer companies in Greensboro or throughout the state of North Carolina unparalleled leverage for your IT investment. Whether you need one-time phone help and remote network repair or full-time Help Desk call center services and system management, Progent's experts can deliver your organization enterprise-level IT support while allowing you to avoid the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Greensboro and is also ideal for customers in more remote regions of North Carolina that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a broad range of Microsoft support tools, technical databases, and on-going education.
- Per Minute Billing to Reduce Costs
Progent offers remote support on a by-the-minute billing plan, so you are billed only for the support you use. Progent requires no minimum charge for phone service and asks for no periodic subscription fee for services delivered during regular business hours. This saves you from facing big invoices for simple repairs.
- Access to Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco offers access to on-staff specialists with experience in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to create high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core consulting offerings consist of technology integration, Microsoft Exchange expertise, system security planning, and Co-managed Help Desk services. Progent's Experts group offers in-depth consulting support in critical application areas. Support offered by the Application Experts Group includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Project Support
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Management and Software Development
Amazon MWS Programming and Debugging
By offering a convenient one-stop source for network generalists and specialists, Progent can deliver timely, affordable, and thorough information technology solutions that match the special needs of your business.
- Advanced Remote Access Tools
Protected online connectivity allows Progent's support experts to observe exactly what your users see. This makes it possible to find quick solutions to problems that might otherwise demand a costly onsite service call. Cutting-edge online connectivity tools and experienced technicians together enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in offsite support and automated system tracking.
- Support for Leading VPN Products
Progent supports safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Service for High System Availability
For offices with mission-critical applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-conscious businesses whose clients need immediate access to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT background, refined support software, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry experience, at the forefront of IT support, performing a broad range of technical tasks for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting staff. This means that you get not just world-class IT help, but also a consultant with field-tested methods for using technical knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer for services delivered during normal business hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast solutions so you will not be forced to allow simple problems to fester.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by every staff member to every customer. The practice of detailing and archiving service activity allows more effective service and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to provide round-the-clock network monitoring services powered by MS Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By revealing possible issues before they cause downtime, network monitoring can save your information network from stressful and costly service losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.