Fast and Affordable Remote Help for Greensboro Information Networks
For companies located in Greensboro or anywhere in the state of North Carolina, Progent provides online help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic issues.
Progent's online technical support engineers provide exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology necessary to resolve the majority of network issues quickly. This reduces immediate costs since solutions accumulate fewer billable minutes. Online help also avoids the expense of sending an engineer to your location. Your company saves additionally in incidental costs by reducing or avoiding network outages and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support experience is especially helpful for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.
Progent's billing model for remote help is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you are billed only for the services that you actually get. Unlike typical online support firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing eliminate situations where quick repairs manage to end up as substantial tabs. Progent's skill at handling technical issues quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of optimized tools and field-proven processes that permit the highest degree of efficiency for remote technical support and repair for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to interface to your environment without violating network security.
Progent's sophisticated customer support reporting application maintains extensive records of the support that Progent's customers have received. Progent's staff consultants have access to the specifics of all help delivered to each Progent client by any consultant. This history of problems and responses is structured as an easily exploitable internal knowledge base that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft make available additional massive technical support databases and allow fast response from manufacturers' in-house product engineers so Progent's online consulting specialists are able to determine optimal resolutions promptly.
Remote services available from Progent to companies in Greensboro and throughout the state of North Carolina include:
Authorized MS Windows Expertise
Progent's Microsoft-premier online service experts can deliver computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server design, SharePoint Server 2016 migration and hybrid deployment consulting, Skype for Business Server migration support, Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable desktop support services to assist you business to deploy, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 migration help plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and indicates a person's network technology skills at the expert level. Cisco-qualified CCIEs can deal with the most challenging problems encountered in network design, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in isolating anomalies with IOS network management tools and developing alternate approaches or locating software patches. Cisco CCIEs offer excellent value since their broad experience allows them to find solutions for problems rapidly. In common cases, less seasoned service providers can struggle for hours or days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can connect to your network using state-of-the-art on-line troubleshooting tools to provide fast, secure, and economical analysis and repair.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling selection of connectivity products by providing services that include:
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection services to strengthen the safety of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help you to recover quickly after a serious breach. Security solutions available from Progent include: thorough information security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; setting up firewalls; building secure techniques for off-site and mobile connectivity; guarding your messaging system from spam and DHA attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting services to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that combine local IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable process for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote consulting services to address a broad spectrum of computer technologies including network infrastructure, email solutions, system and process security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in networks that combine Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux environments. Progent's team-based approach to solving network issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology used by many of the world's top enterprises. The ProSight line of network monitoring and management services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete threat progression including filtering, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows clients to execute major initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Greensboro Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Call Center service options for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are designed for organizations who don't have the money or time to create an in-house Call Center but who require quick access to an efficient Call Center with proficient phone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progent's Help Desk Call Center consulting support can assist you in creating an effective new Help Desk Call Center or enhancing your established one, selecting or customizing Help Desk Call Center application software to address the particular requirements of your business, or adding occasional online personnel to supplement your internal Help Desk team to deal with unusually busy scenarios such as software migrations, major updates, or installing brand new business software.
Progent's Help Desk staff of veteran information technology consultants provides your workers in Greensboro or anywhere in the state of North Carolina quick assistance from a large network service resource with substantial experience delivering telephone-based support and remote troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center the reputation as a crucial driver of company performance, and Progent's intent is to solve instead of merely document network problems.
- Applications Services: Training, Development, and Integration
Progent's Applications Experts staff offers remote and in-depth engineering support and training in specific business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers expertise, customization, and education for Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, custom development, and education offerings, see Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Greensboro, or anywhere in the state of North Carolina, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so your computer maintenance is proactive and automated. By anticipating looming issues before they expand into downtime, automated monitoring can minimize disruptive and costly service failures. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or networks that incorporate a variety of operating systems.
To get in touch with Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Greensboro or throughout the state of North Carolina, Progent's online computer support specialists can provide professional and economical system help the moment your organization has to have it. More than a decade of delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity technology to fix computer problems quickly while eliminating the expense and lost productivity that comes with on-site service visits.
Even if your Greensboro organization works with a regular freelance consultant or employs a full time IT staff that can handle common network problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to resolve unexpected system crises or particularly complex integration projects.
Benefits of Progent's IT Support for Organizations in Greensboro
Progent's remote technical help services enable your Greensboro business to enjoy the benefits of immediate, enterprise-grade network support without the cost of managing a full-time IT organization. Your network will acquire greater business value by becoming more available, efficient, and protected. Advantages to your business include:
- Convenient remote expansion of your on-site IT resources
With most businesses in Greensboro and throughout North Carolina, local network service resources, whether made up of freelance consultants or an in-house IT staff, can handle the majority of network problems. On the other hand, serious problems can occur when your regular resources are overstretched or absent, and some trouble may involve technology that is beyond the scope of your usual service technicians. In these situations, Progent's on-call support experts provide an easy, fast, and economical solution to supplement your local resources and to convey useful knowledge to improve your capability to handle future issues in-house.
- Less Dependence on Freelance Consultants
For IT support, smaller offices often rely on individual freelance service providers. Although freelance service people have smaller internal costs than big service companies and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the lack of reserve personnel may force your company to wait for help during an IT crisis. As your network grows, system downtime and problems with critical applications are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of backup service experts to insure your network is always up and running.
- Build a Scalable Basis for Smooth Expansion
Businesses typically start with an information system implemented on a shoestring budget. Lacking a robust framework, band-aid fixes often get thrown on top of a shaky foundation. As a company grows, reliability and scalability problems can hinder the productivity of the organization. These poorly built environments require careful assessment, smart long-term planning, and broad-based IT knowledge to evolve to a system infrastructure able to deliver the stable foundation to handle current business requirements and simplify downstream expansion.
- Work with Problem Solvers Instead of Technology Vendors
Smaller organizations need advice and technical education to negotiate an increasingly complicated array of technology options available for promoting business growth and enhancing productivity. These companies do not need a computer engineer who is attempting to sell a certain vendor's technology. IT support and product selling can lead to a situation where the recommended
solution is built around a profitable product instead of the true needs of a business. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align IT expertise with the real needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical background, refined support tools, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Certified Expertise in Microsoft's Complete Family of Servers
Progent offers in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Windows Server 2008 R2 migration, Windows 2003 Server upgrades, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises help by the minute. Consequently, you pay just for received support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for services delivered during normal business hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be forced to permit minor problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small support firms who provide scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports sent by every consultant to each customer. The discipline of detailing and organizing support activity allows more effective support and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.