Fast and Affordable Remote Help for Greensboro Computer Networks
For organizations located in Greensboro or anywhere in North Carolina, Progent provides remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the assistance of CISA and CISSP-qualified security consultants to handle high-level security design and diagnostic issues.
Progent's remote technical support experts provide excellent value because they possess the practical background and have access to the sophisticated tools needed to solve the majority of network problems rapidly. This lowers immediate costs since service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company saves additionally with indirect costs by minimizing or avoiding system downtime and related costs resulting from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive online technical support know-how is especially important for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's pricing model for online support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many online support companies, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing prevent situations where speedy. minor fixes somehow end up as major invoices. Progent's skill at disposing of problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-proven methodologies that permit the maximum level of effectiveness for online help and troubleshooting for information systems of any size. Progent provides safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to connect to your company's system without violating network security.
Progent's proven technical support reporting application stores thorough documentation of the service that Progent's customers have received. Progent's staff consultants have access to the specifics of all help provided to every client by any Progent consultant. This database of anomalies and responses is stored as an easily searchable proprietary knowledge base that allows Progent's online support experts to share their experiences company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft open up other massive support databases and allow fast response from vendors' in-house engineering staff so Progent's remote consulting experts can come up with the best solutions in the least time.
Online support services offered by Progent to businesses in Greensboro and anywhere in the state of North Carolina include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support engineers offer computer problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop services to help your company to deploy, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking engineers, and certifies a person's technical skills at the master level. Cisco CCIEs can handle even the most difficult challenges associated with network planning, integration, management, protection, and repair. Cisco qualified CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS network administration utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs offer exceptional value since their broad expertise permits them to fix problems quickly. In many cases, less qualified consultants can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can tie into your environment via sophisticated on-line troubleshooting tools in order to perform quick, safe, and economical analysis and remediation.
North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina
Progent's CCIEs offer consulting for the entire range of Cisco's popular family of networking appliances. Cisco technology expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki wireless AP planning and set up, Cisco Aironet APs engineering services, Cisco wireless controllers integration consulting, Cisco Security and VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to clean up quickly after a serious penetration. Security solutions offered by Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recovery from malicious attacks; integrating firewalls; building safe mechanisms for off-site and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help businesses of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that provide high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote consulting services to address a wide spectrum of information technologies such as system infrastructure, email systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in networks that incorporate Linux with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent phone-based help diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Apple Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced technology used by many of the industry's top corporations. Progent's ProSight line of outsourced network management services covers all critical facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Billing rates for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Greensboro Company Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center staff of experienced information technology consultants provides your workers in Greensboro or anywhere in the state of North Carolina fast communication with an efficient network service group with years of experience providing telephone-based support and online repair service for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center the reputation as a solid driver of business performance, and Progent's policy is to solve rather than simply report IT problems.
- Business Applications Support: Education, Customization, and Integration
Progent's Applications Consulting Team provides online and in-depth engineering support and education in specific application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and education for Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Greensboro, or anywhere in the state of North Carolina, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your business so that your computer support is proactive rather than reactive. By spotting looming trouble spots before they result in crashes, automated monitoring can minimize disruptive and costly network failures. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems based on a mix of OS platforms.
To contact Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Greensboro or anywhere in the state of North Carolina, Progent's online computer support specialists are ready to deliver effective and economical system support whenever your organization needs it. Long experience providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to repair network problems quickly while avoiding the cost and lost productivity that comes with on-site support visits.
Even if your Greensboro organization has a regular freelance support technician or maintains an in-house organization that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to handle unexpected system crises or especially complicated integration problems.
Details of Progent's Online Computer Services for Greensboro
Progent's online help, Internet-based troubleshooting, system security expertise, and network management services give offices in Greensboro or throughout the state of North Carolina unparalleled leverage for your IT investment. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk support and system management, Progent's experts can provide your organization enterprise-level IT support while allowing you to avoid the cost and hassle of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Greensboro and is also ideal for customers in geographic regions of North Carolina that have a limited supply of consultants with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a broad range of Microsoft support utilities, service information, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent offers online support on a minute-by-minute basis, so you are billed only for the support you use. Progent has no minimum charge for phone support and requires no ongoing subscription fee for support services delivered during normal working hours. This protects you from facing big bills for routine fixes.
- Access to Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide help from authorized professionals with skill in planning, deploying, and troubleshooting networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to help you create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic consulting offerings consist of system integration, MS Exchange Server consulting, corporate security planning, and Help Desk Co-management services. Progent's Application Experts group offers world-class consulting expertise for specific business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Customization
MS Project and Project Online Support
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL Management and Software Development
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient one-stop resource for network generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive IT solutions that match the specific requirements of your company.
- Advanced Online Access Tools
Protected online access permits Progent's service professionals to observe exactly what your users see. This makes it easier to find quick fixes to issues that could otherwise demand an expensive personal service call. Effective remote access tools and expert technicians together allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in offsite support and automated network analysis.
- Support for Popular VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- Round-the-Clock Service for Maximum System Uptime
For businesses with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-constrained offices whose workers require instant recourse to a Help Desk Call Center with effective phone support and full escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT background, refined remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Complete Family of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 R2 support, Microsoft Windows 2003 Server upgrades, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises help by the minute. Consequently, you are billed exclusively for received support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be forced to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their scope, Progent can focus on offering high-value skills where Progent faces few competitors. Businesses who work with familiar independent service providers or who employ internal support staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible problems before they cause downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.