Fast Online Support for Greensboro IT Networks
For companies in Greensboro or anywhere in North Carolina, Progent provides online help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's online technical support experts provide excellent value because they have the real-world background and are equipped with the advanced tools required to solve the majority of network problems rapidly. Efficient support lowers immediate expenses since solutions require fewer billable minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating system downtime and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online technical support know-how is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are charged only for the support that you receive. Unlike typical online service companies, Progent asks for no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for billing save you from situations where quick fixes somehow end up as large bills. Progent's skill at dealing with problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized tools and field-tested processes which allow the maximum level of effectiveness for online help and troubleshooting for information networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to communicate with your computer system remotely without breaching system security.
Progent's proven technical support reporting application keeps thorough histories describing all service that Progent's customers have received. Progent's staff service personnel have the benefit of the records of services delivered to each customer by any consultant. This history of problems and repairs is structured as a quickly exploitable proprietary knowledge base that enables Progent's online technical engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft make available other massive technical databases and allow fast response from manufacturers' internal engineering staff with the result that Progent's online service specialists can come up with optimal resolutions quickly.
Online support available from Progent to clients in Greensboro and anywhere in the state of North Carolina include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support engineers can deliver computer system repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable desktop consulting and support services to assist your business to install, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the highest recognition for networking engineers, and validates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs can handle the most stubborn problems associated with network planning, installation, administration, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs are an excellent value since their broad expertise permits them to fix problems rapidly. In many instances, less experienced engineers can struggle for hours or days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can connect to your network using sophisticated remote support tools to provide efficient, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading family of infrastructure appliances. Cisco infrastructure support available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless APs deployment expertise, Cisco WiFi controllers support Services, Cisco VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection services to strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or help your business to recover rapidly after a serious breach. Security consulting services available from Progent cover comprehensive data security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious assaults; setting up firewalls; establishing secure techniques for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting services to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring services rapidly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer remote support services to address a wide array of computer technologies including system architecture, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in environments that include Linux-based systems with Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.
Important Linux variants for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the world's top enterprises. The ProSight line of network monitoring and management services addresses all critical areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your Progent consultant so that any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Billing rates for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special areas of information technology allows clients to execute major projects within budget and on time. Progent's special remote consulting solutions include:
How Your Greensboro Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned network professionals gives your computer users in Greensboro or anywhere in the state of North Carolina immediate access to a reliable technical support group with substantial experience offering telephone-based help and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center recognition as a significant enabler of company performance, and Progent's goal is to solve instead of just document technical issues.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group offers remote and in-depth engineering support and training in special application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and training for Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Greensboro, or anywhere in the state of North Carolina, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your business so your network support is proactive rather than reactive. By detecting emerging trouble spots before they result in downtime, automated monitoring can avoid stressful and expensive service crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments based on multiple operating systems.
To get in touch with Progent about urgent remote support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Greensboro or throughout the state of North Carolina, Progent's online network support specialists can provide expert and cost-effective system support whenever your company requires it. More than a decade of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access technology to fix IT problems rapidly while avoiding the cost and lost time associated with on-site service calls.
Even if your Greensboro company relies on a local freelance support technician or employs an in-house IT staff that can deal with day-to-day computer issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to deal with sudden network crises or especially challenging integration projects.
Features of Progent's Online Network Support for Greensboro
Progent's phone support, Internet-based troubleshooting, system security expertise, and system administration services give businesses in Greensboro or throughout the state of North Carolina unparalleled leverage for your support budget. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can provide your business enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to companies in Greensboro and is also ideal for customers in geographic regions of North Carolina that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a broad range of Microsoft support tools, service information, and on-going education.
- Per Minute Billing to Minimize Costs
Progent offers remote help on a by-the-minute basis, so you are billed only for the support you receive. Progent has no minimum fee for online support and imposes no ongoing retainer for support services provided during normal business hours. This keeps you from paying big invoices for routine fixes.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco can provide the services of authorized specialists with skill in planning, implementing, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's core support services include system integration, Microsoft Exchange Server expertise, system security design, and Co-managed Help Desk services. Progent's Application Experts group offers world-class consulting expertise in specific business applications. Help available from the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Programming
MS Project Expertise
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Application Development and Troubleshooting
Oracle Database Administration and Software Development
MySQL Database Administration and Software Programming
Amazon MWS Application Development
By offering a full service one-stop resource for IT generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive IT solutions that address the specific needs of your company.
- Advanced Remote Access Software
Secure remote connectivity permits Progent's service professionals to observe exactly what your users see. This makes it easier to produce quick solutions to problems that might otherwise demand a costly onsite visit. Effective online access tools and expert technicians combine to allow Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and automated network analysis.
- Support for Popular VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for High Network Uptime
For companies with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-constrained businesses whose clients require instant access to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT experience, refined support software, and familiarity with enterprise networking allow companies to escape the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Start Receiving Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Complete Line of Server Platforms
Progent can provide in-depth support for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 expertise, Windows 2003 maintenance, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Exchange 2010 Server support, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site visits per minute. Consequently, you are invoiced only for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for services provided during regular business hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick solutions so you will not be forced to permit simple problems to fester.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local support firms who offer scant documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by each consultant to every customer. The practice of detailing and organizing service activity allows more efficient service and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer 24x7 system monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can save your information network from painful and costly availability losses.
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.