Fast Online Troubleshooting for Greensboro North Carolina Computer Systems
Urgent Remote Help for Greensboro SystemsFor companies in Greensboro North Carolina, Progent provides remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's online support experts offer exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated tools needed to solve most information system issues quickly. This reduces direct costs since solutions use up minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company saves even more with incidental costs by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support experience is especially important in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing model for remote support is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe only for the support that you receive. Unlike many remote support companies, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and simple policy for pricing avoid situations where quick repairs manage to turn into large bills. Progent's skill at dealing with problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized tools and field-tested processes which promote the highest degree of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's online support team to connect to your company's network without compromising network security.

Progent's proven technical support reporting application includes comprehensive records describing the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of assistance rendered to every Progent customer by any consultant. This database of trouble tickets and repairs is stored as a readily accessible proprietary database that permits Progent's online support professionals to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up additional extensive technical support databases and permit quick response from vendors' in-house product engineers with the result that Progent's online service specialists are able to determine the most efficient resolutions promptly.

Online services available from Progent to businesses in Greensboro North Carolina include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT programs. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology allows clients to complete critical projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or improving your current one, selecting or customizing Call Center software products to handle the particular demands of your business, or providing temporary online personnel to reinforce your internal Help Desk Call Center resources during unusually busy scenarios like software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk team of veteran network experts gives your customers in Greensboro North Carolina fast access to a dependable support resource with years of experience delivering phone support and remote troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a major enabler of business success, and Progent's goal is to solve rather than simply document network issues.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Experts Group can supply phone-based advanced consulting support and education in key application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Greensboro North Carolina online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your environment so your computer maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they cause crashes, system monitoring can minimize inconvenient and expensive network failures. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by multiple OS platforms.
How Your Greensboro Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Greensboro North Carolina, Progent's online computer support specialists are ready to provide effective and affordable IT support the instant your business has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair computer problems rapidly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Greensboro office deals with a regular freelance support technician or employs a full time organization that know how to deal with day-to-day computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to address sudden network crises or especially complex integration problems.

Details of Progent's Remote Computer Support for Greensboro North Carolina
Progent's phone help, remote repair, network security consulting, and system management services offer offices in Greensboro North Carolina unparalleled leverage for your support budget. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk support and system administration, Progent's professionals can provide your business world class IT support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned support software, and understanding of corporate IT enable businesses to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier experts average more than ten years of real-world professional experience, at the front lines of IT support, executing a broad variety of IT projects for a large mix of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not only expert IT capability, but also a consultant with proven methods for applying computer knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site help per minute. Consequently, you pay exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services provided during normal business hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast fixes so you will not be forced to permit less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small support firms who offer scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by each consultant to each customer. The discipline of detailing and organizing service records allows more effective service and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



An index of content::

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    Microsoft Lync Server 2013, rebranded Skype for Business, enables businesses of all sizes to create a centrally managed and protected communications ecosystem that supports a Bring-Your-Own-Device computing style with instant messaging, presence, audio/video and web conferencing with application sharing, and both IP-based and PSTN telephony across a wide range of desktop and handheld clients. Progent's Microsoft-certified Lync Server 2013 consultants and system integrators can assist your company to evaluate the business benefits of Lync Server 2013, design an in-house, cloud-resident (with Lync Online) or mixed model appropriate for your current and long-term goals, implement Lync Server 2013 so as to speed up your ROI, and deliver custom online and onsite training to your management staff and end users. Progent offers expertise in critical pieces of a Lync Server 2013 solution that include Windows Server, SQL Server Express and Exchange Server, and Progent can help you to combine Lync Server 2013 with key Microsoft Office and Office 365 apps such as Outlook clients and PowerPoint.

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    With virtual server technology, companies can run multiple virtual machines on a single physical server. Virtual server technology allows businesses to gain all the benefits of server segmentation, while avoiding the expense associated with purchasing extra server equipment. Virtualization is also the enabling technology for building private clouds, which provide major benefits such as reducing the costs of hardware, datacenter facilities, and management while enhancing data security, system availability, and disaster recovery. Other key server management technologies include server monitoring software, Microsoft WSUS, and remote server management cards. Progent's professional server management experts can help you in all aspects of server consolidation and management to enable your company to cut costs and save time.

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    Progent offers fault tolerant load balancing consulting that addresses network load balancing, load balanced program, LAN/WAN backbone routing, and content delivery products such as Cisco Content Engine. fault tolerant load balancing vendors for which Progent can provide consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Content Engine and ACNS, and F5 Networks BIG-IP.

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    Progentís Microsoft-certified experts offer small and midsize companies IT consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, groups and information. SharePoint Portal Server provides a common spot for your employees or customers to connect to, manage, share and manipulate relevant data, documents, and applications and to interact with one another. It enables quicker and better decisions, more effective sharing across teams and more economical business practices. The main goal of SharePoint Server is to gather together, in a productive way, all of the diverse sources of information accessible within and outside a business network. Windows SharePoint Services connect workers, clients, workgroups and major tasks with the knowledge theyíve created in a way that makes data easy to find, retrieve and apply.

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    Cisco's network security and offsite access technology for small businesses offer a comprehensive range of manageable security solutions to help protect your wired and wireless information system. Cisco's VPN line includes routers, firewalls, intrusion detection devices and VPN concentrators. Progent's expert consulting staff includes experienced specialists with Cisco CCIE and Cisco Certified Network Professional certifications who are able to assist your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security technologies that align best with your business goals.

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    Progent's Microsoft-certified consultants have over a decade of background planning, deploying, optimizing and troubleshooting Microsoft SCOM environments and offer companies of all sizes expert remote or on-premises consulting support for SCOM 2012. Progent can help you to plan an architecture for SCOM 2012 servers that delivers the performance and resilience needed to watch over your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent can also help you to install and set up System Center 2012 Operations Manager management packs based on industry best practices for monitoring network infrastructure as well as both Microsoft and third-party applications and services. In addition, Progent can deliver responsive online or on-premises technical support to help you to remediate critical issues detected by SCOM 2012.

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    Barracuda Backup is a low-cost, subscription backup and disaster recovery service for small and medium-size organizations. A Barracuda Backup deployment can include a custom-designed hardware storage device built by Barracuda or a software-based appliance with similar functionality but which utilizes your own storage infrastructure. Barracuda Backup protects critical business data generated on-premises, at one or more remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad array of consulting services to assist you to plan, configure, operate and repair a backup and disaster recovery system built on Barracuda Backup.

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    For businesses that have a combination of Mac and Microsoft Windows desktops, there exist two popular solutions for running Windows-dependent software on a Mac: remote access to an actual Windows computer or local emulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to connect an Apple Mac to a networked Microsoft Windows-powered computer to use Windows programs and access network resources. Microsoft's Virtual PC for Mac emulates Microsoft Windows on an Apple Mac system so that you are able to run Windows programs directly. Progent's Mac technology consultants can help you to manage these solutions for using Microsoft Windows programs on your Apple Macs and can also assist your company to assess and configure third-party products for Windows PC simulation.

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