Immediate Remote Troubleshooting for Greensboro Networks
For businesses located in Greensboro or anywhere in North Carolina, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified engineers have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's online support engineers offer excellent value because they possess the real-world experience and are equipped with the advanced technology needed to resolve most information system problems quickly. This reduces direct costs since solutions require minimal billable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally in incidental expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced online consulting experience is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.
Progent's pricing model for online help is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are billed only for the support that you actually get. Unlike typical remote service firms, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and clean model for pricing do away with situations where speedy. minor fixes manage to end up as big bills. Progent's skill at dealing with technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of customized technologies and proven methodologies which ensure the maximum degree of effectiveness for remote help and repair for IT systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's remote service group to access your company's system remotely without compromising corporate security.
Progent's advanced technical support database system stores detailed records of the service that Progent's clients have been provided. Progent's authorized consultants have access to the records of assistance rendered to every client by every Progent engineer. This history of trouble tickets and repairs is stored as an easily searchable internal knowledge base that allows Progent's remote technical professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft open up other extensive support databases and allow fast access to vendors' in-house support staff so Progent's remote service experts can come up with optimal solutions in the least time.
Online services provided by Progent to businesses in Greensboro and throughout the state of North Carolina include:
Authorized Microsoft Windows Support
Progent's Microsoft-qualified online support professionals can provide network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 application development,
Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of cost-effective desktop consulting and support services to assist your company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking professionals, and indicates a consultant's technical skills at the expert level. Cisco-qualified CCIEs know how to deal with even the most stubborn issues associated with network planning, integration, administration, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs represent an exceptional value since their depth of experience allows them to fix problems quickly. In common instances, less seasoned consultants can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment via state-of-the-art on-line troubleshooting tools to provide fast, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's popular selection of infrastructure devices. Cisco infrastructure support available from Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video phones support and wireless IP phones integration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet APs consulting help, Cisco wireless controllers integration consulting, Cisco VPN and Security engineering services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Engineers
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or assist you to recuperate quickly following a serious penetration. Security support services offered by Progent cover comprehensive network security and compliance audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious attacks; setting up firewalls; establishing safe techniques for remote and mobile communication; guarding your messaging infrastructure against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Progent can provide advanced online consulting support to help companies of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that combine on-premises resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to address a wide range of information technologies including network architecture, messaging systems, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and easy administration in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older applications to MS Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based help diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the industry's top enterprises. Progent's ProSight series of network monitoring and management services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, apps and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology enables clients to complete major projects within budget and on schedule. Progent's special remote consulting services include:
How Your Greensboro Business Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are designed for organizations who lack the budget to build and maintain an internal Call Center but who want fast response from an effective Call Center with proficient phone assistance plus the ability to escalate complex problems to advanced engineers.
Progentís Virtual Help Desk is designed for bigger businesses and serves as a transparent addition to your existing Helpdesk organization. Progent's Virtual Help Desk can operate as a an escalation resource to handle the toughest technical problems, or be ready in overflow circumstances when your regular support engineers are too busy.
Progent's Help Desk staff of experienced information technology professionals gives your workers in Greensboro or anywhere in the state of North Carolina immediate access to a dependable support resource with years of experience offering phone support and online diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk perception as a major contributor to business efficiency, and Progent's policy is to resolve and not merely record technical issues.
- Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts staff offers phone-based professional consulting expertise and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, programming, and training services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Greensboro, or anywhere in the state of North Carolina, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your business so that your computer support is proactive and automated. By uncovering possible trouble spots before they cause downtime, proactive monitoring can ward off stressful and costly service failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a combination of operating systems.
To contact Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Greensboro or throughout the state of North Carolina, Progent's phone-based network support engineers are ready to deliver expert and economical IT support the moment your business requires it. More than 15 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access tools to repair computer problems rapidly while eliminating the expense and lost productivity associated with on-site service calls.
Even if your Greensboro company deals with a local freelance support technician or maintains an in-house organization that can handle common network issues, Progentís Microsoft certified engineers can still provide an easy and seamless virtual extension of your local resources for situations when your usual service personnel either don't have the availability or the expertise to handle sudden system emergencies or especially challenging integration projects.
Features of Progent's Remote Network Services for Greensboro
Progent's online support, remote troubleshooting, network security expertise, and network administration services give businesses in Greensboro or throughout the state of North Carolina unparalleled leverage for your IT budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system management, Progent's experts can deliver your company world class network support while permitting you to eliminate the expense and hassle of running a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Greensboro and is also ideal for networks in geographic regions of North Carolina that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a wide selection of Microsoft support utilities, technical information, and on-going education.
- Per Minute Rates to Minimize Costs
Progent offers remote support on a minute-by-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for phone support and asks for no periodic retainer for services delivered during regular business hours. This protects you from paying big invoices for simple repairs.
- Availability of Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco can provide the services of on-staff specialists with skill in designing, implementing, and troubleshooting networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic support services consist of system integration, MS Exchange expertise, corporate security planning, and Help Desk Call Center services. Progent's Experts group offers world-class consulting expertise for critical business applications. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management Support and Application Development
MySQL Management and Application Design
Amazon MWS Application Development
By providing a convenient one-stop resource for network generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that meet the special needs of your business.
- Sophisticated Online Connectivity Tools
Protected online connectivity allows Progent's support professionals to see exactly what your users see. This makes it easier to produce fast fixes to problems that might otherwise require an expensive onsite visit. Effective remote connectivity software and expert engineers together allow Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote network monitoring.
- Support for Leading VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24-hour Service for High System Uptime
For companies with vital applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce high network availability.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-constrained companies whose clients require instant recourse to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical expertise, refined support tools, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Start Getting Remote Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world professional background, in the trenches of network service, performing a wide variety of technical tasks for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This ensures that you get not only world-class IT help, but also a consultant with field-tested approaches for using computer knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you are charged exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization fee and requires no monthly commitment for services provided during regular working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Businesses who work with familiar freelance consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, system monitoring can keep your information network from painful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.