UNIX and Linux Remote Support for
Greensboro Small Business IT Networks
For small businesses in Greensboro North Carolina, Progent offers help for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the assistance of CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's online technical support engineers offer exceptional value due to the fact that they are equipped with the real-world experience and the advanced technology to solve most information system issues quickly. This reduces direct expenses since service calls accumulate a smaller number of chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves even more in indirect costs by minimizing or eliminating network downtime and associated costs stemming from business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's billing model for remote help is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike typical online service companies, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and simple policy for billing avoid scenarios where fast repairs somehow turn into large bills. Progent's skill at handling technical issues efficiently translates into your business conserving cash.
Progent's Remote Service Tools
Over time, Progent has refined a set of customized tools and field-tested processes which permit the highest degree of effectiveness for online engineering help and troubleshooting for small company information networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your system remotely without violating system security.
Progent's highly evolved service database application maintains comprehensive documentation for all support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of all help provided to every customer by any Progent consultant. This database of anomalies and resolutions is structured as a readily retrievable support database that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft make available additional massive support knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's online service specialists can determine the most efficient solutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone services in Greensboro North Carolina or to learn additional information about Progent's online support options, contact Progent at
Remote Technical Support Services Available from Progent
Progent's phone-based network support engineers have certified skills in a comprehensive set of technologies. This wide range of IT skills allows Progent's engineers to address practically any crisis likely to occur in a small business information system. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To support clients with mixed-OS networks, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based technical support services available from Progent to companies in Greensboro include:
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UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a broad array of information technology such as network architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server economization and simplified management, and migration from older applications to the latest Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving technical problems promotes quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.Progent's UNIX and Linux consultants can provide emergency remote help for diagnosing anomalies affecting UNIX/Linux networks powered by leading variants of UNIX such as:
- macOS and OS X
- Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE
- Debian GNU/Linux
- Slackware
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Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for networking engineers, and certifies an individual's technical knowledge at the master level. CCIEs can resolve even the most stubborn challenges associated with network design, integration, management, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of expertise enables them to resolve even the most complex problems rapidly. In common cases, less experienced service providers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few service providers make CCIEs accessible to help small and mid-size companies. Progent offers fast phone contact with a Cisco CCIE so you can receive immediate assistance for serious network issues that are crippling worker productivity but are outside the scope of your local network support group or consultant. Progent's Cisco CCIE support experts can interface to your environment using the latest on-line support tools to perform efficient, safe, and affordable analysis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, as well as VPN products.
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Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service experts offer computer system troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration consulting,
SharePoint Server 2019 planning and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of remote PC desktop support and troubleshooting services including Windows 7 migration help, moving to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
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CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISM and CISSP security consultants offer a range of security solutions that can improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or assist your company to clean up rapidly after a damaging penetration. Security solutions offered by Progent cover comprehensive security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm assaults; installing firewalls; designing safe architectures for remote and mobile connectivity; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your IT team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine physical resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the skills of world-class online consulting experts for contract projects that small companies frequently need. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important fields of computer technology allows clients to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
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Call Center Services
Progent's Call Center support programs for small companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center support services are well suited for smaller businesses who don't have the resources to build and maintain an internal Help Desk but who require fast response from an efficient Help Desk Call Center with professional telephone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top PSA tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can guide you in establishing an efficient new Help Desk or improving your current one, selecting or customizing Help Desk software to handle the particular requirements of your business, or adding occasional phone support personnel to work with your in-house Help Desk Call Center resources to deal with unusually busy situations like software migrations, major upgrades, or rolling out brand new business software.
Progent's Call Center staff of experienced information technology professionals offers your workers in Greensboro North Carolina rapid assistance from a large support resource with substantial experience providing telephone-based help and online troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a major contributor to company performance, and Progent's goal is to fix instead of merely record network problems.
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Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team provides phone-based advanced consulting expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft Excel. To read more information about Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.Progent's Mac experts can promote the artistic elements of Apple Mac environments by offering remote help services and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common projects like capturing or digitizing audio/video or configuring an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in Greensboro North Carolina online computer system monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your IT support is proactive rather than reactive. By spotting potential trouble spots before they evolve into network outages, system monitoring can head off disruptive and expensive information system crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or networks based on multiple operating systems.
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Help, phone
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
| City | Address | Phone | Link |
| Charlotte | 101 S Tryon Street Charlotte, NC 28280 United States |
(704) 886-2333 | Charlotte Network Support Services |
| Durham | 1101 Slater Rd Durham, NC 27703 United States |
(919) 680-1400 | Durham Network Support Services |
| Greensboro | 806 Green Valley Road, Suite 200 Greensboro, NC 27408 United States |
(336) 510-0330 | Greensboro Network Support Services |
| Raleigh | 4801 Glenwood Ave, Suite 200 Raleigh, NC 27612 United States |
(984) 206-8441 | Raleigh Network Support Services |
| Winston-Salem | 301 N Main St, #2400 Winston-Salem, NC 27101 United States |
(336) 793-9929 | Winston-Salem Network Support Services |
An index of content::
Microsoft Exchange Upgrade Computer Consultant
Microsoft Exchange Upgrade Outsourcing
Progent's Microsoft certified support team can show you how to design and implement a smooth in-place Microsoft Exchange 2003 migration plan that minimizes network downtime, reduces ongoing support requirements, and makes your Exchange Server 2003 easy to administer. For complicated multi-server or multi-site migrations, Progent has the experience to finish your move quickly and affordably. Progent's Microsoft Exchange 2003 support, troubleshooting, and consulting offerings include expertise with the configuration of third-party add-ons to Microsoft Exchange 2003 Server that are best aligned to your business needs.
CRISC Certified Consultant
CRISC Certified Risk and Information Systems Control Consultant
Progent offers the guidance of a CRISC-certified risk management consultant to help your company to design and deploy an enterprise risk management (ERM) solution based on leading practices identified by CRISC and geared to align with your company's risk appetite, business goals, and budgetary guidelines.
Antivirus Services
Antispam Help and Support
Email Guard from Postini provides continually updated spam and virus blocking, content filtering, and protection from email-based directory harvesting and DSA attacks. Progent is a Postini aggregator and support firm. If your organization is too small to qualify for a regular Postini license, you can still get access to Postini's Perimeter Manager services via Progent's E-Mail Guard spam filtering and antivirus service offering. Progent's expert e-mail protection consultants can show you how to devise an email security strategy that includes antispam and virus protection products and processes.
Microsoft Certified Consultancies
Microsoft Certified Partner Tech Expert
Progent is a Microsoft Certified Partner with accredited competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who receive the highest client endorsement and are afforded the closest working relationship with Microsoft. The understanding, skills, and dedication needed to achieve the level of Microsoft Certified Partner benefits Progent's clients by enabling Progent to provide your company better support for your information network.
Consultants Private Cloud Hosting
Consult Private Clouds for Small Businesses
Progent's private cloud hosting allows small and midsize organizations to run key applications such as Microsoft SQL and Exchange Server from a secure Tier III data center on fully redundant hardware with geographically separate backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for backup and restoration. You can use Progent's private cloud to avoid major capital costs for the acquisition, upkeep, and operation of computer hardware and facilities while achieving the highest levels of network reliability and security.
Consulting network asset documentation management
password management Consultancy
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of the time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it.
Remote Workforce Cybersecurity Specialist
Work at Home Security Online Consulting
Progent can assist small and mid-size companies to configure endpoint security protection systems and deliver response services required for telecommuters.
Slackware Linux Consulting
Consultant Slackware Linux
Progent's Linux support services offer small and mid-size companies and developers help with administering and maintaining Linux computers that operate with Microsoft-based technology. Progent offers your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of experience provides you with an easy single source to show you how to create and maintain a secure and robust mixed-platform connectivity and communications infrastructure that allows Linux and Microsoft interoperability by integrating Windows with major Linux derivatives including RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
macOS Online Consultant
macOS Online Troubleshooting Technology Professional
Progent offers nationwide online technical support and troubleshooting services for businesses that operate Apple Mac networks or whose information systems feature a combination of Apple macOS and Mac OS X with Microsoft technology. Progent's engineers can provide Apple macOS and Mac OS X users a range of IT services including desktop support, migration to the most recent version of Mac OS X from legacy versions of macOS and Mac OS X, plus expertise with Mac application software. Progent can also help your business with iPhone and Apple iPad integration and management, or migrating to iCloud services. Online IT help offers maximum return for your IT budget by extending client productivity and limiting the time charged for network analysis and repair. Sophisticated remote access technology and skilled technicians and engineers allow Progent to solve most network issues without squandering time and expense by traveling to your site. In most of situations your IT issues can be remediated over the phone or through a combination of phone support and online connectivity. Progent can make available Cisco CCIE network experts and CISM and CISSP certified security professionals to assist with the most difficult network issues.
NetDocs Planning Specialists
NetDocs Security Technology Professional
NetDocuments (NetDocs) is a leading cloud-based document management system built for the legal profession. Progent offers remote guidance from NetDocuments experts to help your law firm to design, deploy, administer, tune, or troubleshoot a document management system (DMS) solution based on NetDocuments.
SentinelOne Computer Virus Forensics Experts Online Support
SentinelOne Endpoint Virus Immunization Specialists
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management solution that includes AI software and advanced services to provide comprehensive endpoint detection and response.
Microsoft Experts Integration Macola
Axapta Remote Support
Progent can give you access to application developers who can customize your Microsoft Business Solutions ERP, MRP, and financial system packages to suit your specific business needs. Progent's Microsoft-certified support experts provide experience in Microsoft Dynamics Microsoft Axapta, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also offers custom e-Commerce integration support for safe, company-wide resource sharing plus integration with CRM applications.
MSP360 GSuite Backup Network Consultant
Remote Support MSP360 Desktop Backup
Progent's data protection experts can assist you to create, implement and manage a backupup/restore solution based on MSP360 Backup software to protect your IT assets hosted on any major public cloud. Progent offers end-to-end monitoring and management to prevent data loss caused by user mistakes, system error, ill-intentioned insiders, and malware attacks like ransomware.
Dynamics GP Power BI Troubleshooting
Top Remote Troubleshooting Microsoft Financial Software
Progent's Microsoft certified experts offer a range of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP is a Microsoft accounting platform and corporate management solution based, like all Microsoft financial solutions, on the expandable and familiar foundation of Windows technology. Dynamics GP/Great Plains 2010, the most recent version of Microsoft accounting products in the Microsoft Dynamics GP line, offers a cost-effective solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Microsoft Dynamics GP is easy to deploy and configure, and with its modular approach you are able to license only the functions you currently require, with the ability to expand users and enlarge capabilities in the future. Progent's Microsoft Dynamics GP/Great Plains Software support engineers can show you how to install, customize and administer Dynamics GP/Great Plains 2010 and also earlier versions of Dynamics GP/Great Plains.
Android Touchdown Remote Support
Android and Power BI integration Information Technology Consulting
Progent's seasoned group of network consultants and subject matter specialists have extensive experience providing online and onsite support for organizations of all sizes who want to integrate Android phones into their information networks so that users can be productive from virtually anywhere. Progent offers the breadth of skills to resolve network issues that involve numerous vendors and that represent a combination of legacy and up-to-date technology. Progent offers cost-effective online expertise to help you with any aspect of planning, implementing, managing and maintaining your BYOD environment. Progent can provide occasional support to assist you to resolve especially challenging technical problems, or Progent can provide outsourced or co-sourced project management services to help you finish strategic network projects on schedule and within budget. Progent can assist with local, cloud-centric, or hybrid network environments and can provide support for all major operating systems, apps, management tools and hardware infrastructure. Progent also can provide specialized group or individual training to help you manage and use Android phones and tablets securely and productively.
Amazon EC2 firewall integration Integration Companies
Amazon cloud integration Contract Programmer
Progent offers cost-effective remote support to assist companies of any size to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, architectural design, pilot testing, deployment, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security and compliance.
Information Technology Consulting Microsoft Exchange Server
Immediate Exchange 2003 Professionals
Progent's Microsoft-certified professionals have 20 years of experience designing, integrating, and supporting messaging systems for companies in the and throughout the United States. Progent provides affordable Microsoft Exchange Servers consulting services to make sure that your email system offers protection, high availability, easy connectivity for off-site and mobile users, efficient administrative tools, and seamless integration with telephony. Progent offers expertise and integration services for Exchange 2016, Microsoft Exchange 2013, Exchange 2010, Microsoft Exchange 2007 Server, Exchange 2003, and Microsoft Exchange 2000. Progent can also help small or mid-size companies to upgrade to Microsoft Exchange 2016 Server or MS Exchange 2013.
Consultant Cisco Firepower Firewalls
Cisco Firepower Management IT Consultant
Cisco's Firepower NGFWs Firewalls deliver a major performance boost compared to Cisco's previous-generation ASA 5500-X firewalls and include centralized control of advanced cybersecurity features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist you to design and execute an efficient migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's security services to create and centrally control network ecosystems that span local offices, data centers, private clouds and public clouds.
Exchange 2019 DLP Computer Consultants
Exchange 2019 and Outlook Online Troubleshooting
Progent can assist your organization in any facet of your migration to Exchange Server 2019 including deploying Windows Server 2019 Core as a host for Exchange; designing high availability infrastructure for a local, cloud-based or hybrid environment; migrating mailboxes; designing and configuring Windows Hyper-V; configuring hardware load balancing (HLB); setting up DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook.
Juniper J2350 Router Network Consulting
Juniper J6350 Router Security Certification
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Online Help Desk Consultant Services
24x7 Call Center Specialists
The Help Desk Call Center service delivery structure used by Progent's Technical Response Center gives small businesses an affordable alternative to reliance on independent consultants by offering extensive technical knowledge shared by numerous engineering groups, optional 24x7 availability of urgent assistance, fast escalation to appropriate experts for handling the most complex issues, support consistency and reliability, quick follow through enforced by veteran service administrators, a variety of convenient ways for requesting service tasks, and a high level of process visibility made possible by trouble ticket updates and available via a web portal.
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