For small companies located in Greensboro North Carolina, Progent provides help for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and business continuity preparedness.
Progent's remote support services offer excellent leverage because they are equipped with the real-world experience and the sophisticated tools to solve the majority of network issues quickly. Efficient support lowers direct expenses because solutions take up fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization benefits additionally in indirect expenses by reducing or eliminating system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's pricing model for online help is structured to get the most out of your network support investment. Progent charges per minute for telephone-based consulting, so you are billed just for the services that you actually get. In contrast to typical remote support organizations, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for billing avoid situations where speedy. minor fixes manage to turn into major tabs. Progent's penchant for handling technical issues efficiently results in your company saving money.
Progent's Remote Technical Support Tools
Over the years, Progent has refined an array of customized tools and field-proven methodologies which promote the highest degree of efficiency for remote help and troubleshooting for small business computer networks. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access permits the staff of Progent's remote service group to interface to your computer system without violating network security.
Progent's proprietary technical support reporting system maintains detailed histories of the service that Progent's clients have received. Progent's authorized service personnel have access to the details of services delivered to each Progent client by any Progent consultant. This history of problems and resolutions is stored as a readily accessible support database that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft make available other extensive technical knowledge bases and permit quick response from manufacturers' internal support staff so Progent's remote service experts can arrive at optimal solutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Greensboro North Carolina or to learn more about Progent's online support options, contact Progent at
Online Support Services Offered Progent
Progent's phone-based technical support engineers offer credentials in an extensive set of technologies. This wide range of capability enables Progent's engineers to tackle virtually any problem likely to occur in a small business network. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To help businesses with multi-OS networks, Progent also offers access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services Offered by Progent to clients in Greensboro include:
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Progent also can deliver a broad array of remote PC desktop services such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Office 2010, and streamlining desktop configuration.
Progent’s Co-managed Help Desk services allow your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution based on the leading PSA platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center consulting support can guide you in creating an effective new Help Desk Call Center or revamping your established one, evaluating or enhancing Call Center software products to address the particular demands of your business, or providing occasional phone support personnel to supplement your in-house Call Center group during demanding events like software transitions, major updates, or installing brand new applications.
Progent's Help Desk staff of seasoned information technology experts provides your computer users in Greensboro North Carolina instant access to a dependable support group with substantial background offering telephone-based help and online troubleshooting for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk recognition as a crucial driver of business success, and Progent's policy is to resolve rather than just record network issues.
Progent's Mac consultants can promote the creative elements of Mac systems by delivering phone-based help support and training in graphics, sound, and motion video. Progent's consultants offer assistance in a range of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific projects like capturing or digitizing audio or video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Greensboro North Carolina remote computer system monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so that your computer support is proactive and automated. By spotting possible issues before they result in full-scale emergencies, system monitoring can minimize inconvenient and expensive service crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems that support a variety of platforms.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
City | Address | Phone | Link |
Charlotte | 101 S Tryon Street Charlotte, NC 28280 United States |
(704) 886-2333 | Charlotte Network Support Services |
Durham | 1101 Slater Rd Durham, NC 27703 United States |
(919) 680-1400 | Durham Network Support Services |
Greensboro | 806 Green Valley Road, Suite 200 Greensboro, NC 27408 United States |
(336) 510-0330 | Greensboro Network Support Services |
Raleigh | 4801 Glenwood Ave, Suite 200 Raleigh, NC 27612 United States |
(984) 206-8441 | Raleigh Network Support Services |
Winston-Salem | 301 N Main St, #2400 Winston-Salem, NC 27101 United States |
(336) 793-9929 | Winston-Salem Network Support Services |