For small businesses in Greensboro or anywhere in North Carolina, Progent offers help for information systems based on UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security design and disaster recovery preparedness.
Progent's online technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and the advanced technology to solve the majority of network issues rapidly. This lowers direct expenses since solutions require a smaller number of chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company saves additionally in incidental costs by minimizing or eliminating network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's pricing model for online help is structured to maximize the impact of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the services that you receive. In contrast to many online support firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and simple model for pricing avoid situations where speedy. minor repairs manage to turn into big invoices. Progent's penchant for solving problems efficiently results in your company conserving money.
Progent's Online Service Technologies
Over time, Progent has fine tuned an array of optimized tools and field-tested methodologies which permit the maximum degree of effectiveness for remote help and repair for small business computer systems. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology permits the staff of Progent's online support team to connect to your company's computer system remotely without breaching system security.
Progent's powerful customer support database application maintains thorough records describing the service that Progent's customers have been provided. Progent's team engineers have access to the specifics of support rendered to each client by any consultant. This history of anomalies and resolutions is stored as an easily searchable proprietary knowledge base that allows Progent's online technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and working relationships with major industry leaders such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists can come up with the best solutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Greensboro or anywhere in North Carolina or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's remote technical support experts possess advanced credentials in a comprehensive array of disciplines. This broad range of technical skills permits Progent's consultants to tackle virtually any problem that may occur in a small or midsize business information system. Certificates awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.
To help companies with mixed-platform networks, Progent also provides the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online services provided by Progent to clients in Greensboro and throughout the state of North Carolina include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services cover a wide range of information technology such as system infrastructure, messaging systems, system and process security, UNIX and Windows integration, virtual server technologies for server hardware consolidation and easy administration, and transitioning from legacy applications to current Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving network issues enables quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency remote help for resolving problems within UNIX/Linux networks powered by popular variants of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the top recognition for network professionals, and indicates an individual's technical knowledge at the master level. CCIEs can handle even the most stubborn problems occurring in network infrastructure planning, deployment, administration, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs provide excellent value since their broad expertise permits them to solve even the most intractable problems rapidly. In typical cases, less experienced service providers can wrestle for many hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes.
Few service firms make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent can provide quick telephone contact with a Cisco CCIE so your company can get urgent support for complex network infrastructure issues that are crippling business productivity but are beyond the experience of your ordinary computer service resources. Progent's CCIE engineers can tie into your environment via sophisticated remote support technology in order to provide quick, safe, and economical diagnosis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's market leading selection of connectivity devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Certified Windows Expertise
Progent's Microsoft-certified remote service experts can deliver computer system repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 design and deployment,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of online PC desktop support and troubleshooting services including Windows 7 migration help, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISSP and ISSAP network security consultants offer a range of system protection solutions that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or help your business to clean up quickly following a damaging penetration. Security solutions available from Progent include: comprehensive security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm assaults; installing firewalls; designing safe architectures for remote and mobile connectivity; defending your email system against spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that utilize on-premises resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the services of seasoned online consulting experts for contract IT projects that small businesses often request. Progent's charges for longer-term consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these special areas of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Greensboro Company Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk support alternatives for small companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are intended for smaller organizations who don't have the budget to build and maintain an in-house Call Center but who want fast access to an effective Help Desk with professional phone assistance as well as the technical depth to escalate the most challenging problems to advanced consultants.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting services can support you in building an effective new Help Desk Call Center or revamping your established organization, selecting or customizing Call Center application software to address the special demands of your company, or providing occasional phone support staff to reinforce your internal Help Desk Call Center resources to handle demanding situations such as software transitions, mass updates, or installing new applications.
Progent's Call Center staff of veteran network consultants provides your computer users in Greensboro or anywhere in the state of North Carolina instant communication with a large network service resource with years of experience offering telephone-based consulting and online troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk perception as a crucial contributor to company productivity, and Progent's intent is to solve rather than merely document IT issues.
Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting Group can supply phone-based professional engineering expertise and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Word, and Office Excel. To learn additional information concerning Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac experts can nurture the artistic elements of Macintosh systems by providing phone-based help support and education in graphics, sound, and video. Progent's support professionals offer assistance in a large selection of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects such as scanning or digitizing audio/video or configuring an audio/video production facility.
Online Network Monitoring Services
Progent can provide companies in Greensboro, or anywhere in the state of North Carolina, online network and server monitoring support based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your network maintenance is proactive and automated. By exposing looming issues before they grow into network outages, proactive monitoring can avoid inconvenient and costly network failures. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks powered by a variety of OS platforms.
To get in touch with Progent about urgent remote support with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.