For small businesses in Greensboro or anywhere in North Carolina, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has provided remote support to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging infrastructure problems, as well as the services of CISA and CISM-accredited security consultants to handle advanced security design and disaster recovery planning.
Progent's online technical support services represent exceptional value because they are equipped with the practical experience and the sophisticated technology to solve most information system problems quickly. Efficient support reduces direct expenses because service calls require a smaller number of chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization saves additionally with indirect expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for online help is structured to get the most out of your network support investment. Progent charges by the minute for phone consulting, so you are billed exclusively for the support that you receive. Unlike many online service organizations, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and simple model for billing avoid scenarios where quick solutions manage to turn into major tabs. Progent's skill at dealing with problems efficiently results in your business conserving cash.
Progent's Online Service Tools
Over time, Progent has developed a collection of customized technologies and proven methodologies that promote the highest degree of efficiency for remote technical support and troubleshooting for small company information networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology allows the staff of Progent's Technical Response Center to interface to your company's computer system without breaching network security.
Progent's powerful service database system stores thorough histories of the service that Progent's customers have received. Progent's authorized engineers have access to the details of support rendered to every Progent client by every Progent consultant. This history of anomalies and responses is stored as an easily exploitable proprietary knowledge base that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft permit access to other massive technical knowledge bases and allow fast access to manufacturers' internal support staff with the result that Progent's remote service experts are able to come up with the most efficient solutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote services in Greensboro or anywhere in North Carolina or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network help, visit Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's remote network support engineers possess advanced credentials in an extensive array of technologies. This broad range of capability permits Progent's consultants to address practically any problem that may occur in a small company information system. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To support clients with mixed-platform networks, Progent also provides access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote technical services available from Progent to customers in Greensboro and anywhere in the state of North Carolina include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a broad spectrum of information technology such as network infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows integration, virtual server products for server hardware consolidation and simplified management, and transitioning from older systems to current Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency phone-based help for troubleshooting anomalies within UNIX/Linux systems based on leading variants of UNIX including:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and certifies a person's networking knowledge at the expert level. CCIEs know how to handle the most stubborn challenges encountered in network planning, integration, management, security, and repair. Cisco CCIEs operate closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying program updates. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of expertise enables them to find solutions for the most intractable problems rapidly. In common instances, less experienced consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few service organizations make CCIEs available to assist small and medium sized companies. Progent offers quick phone access to a Cisco authorized CCIE so your company can receive urgent assistance for severe network problems that are crippling worker productivity but are outside the experience of your ordinary network service resources. Progent's Cisco-qualified CCIE consultants can interface to your environment using state-of-the-art remote support tools to provide efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular selection of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Authorized MS Windows Experts
Progent's Microsoft-expert online service experts can provide network repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help your company with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint 2019 design and deployment,
Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of remote PC desktop support including Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, integrating Office 2010, and automating workstation deployment.
CISM and CISSP Certified System Security Professionals
Progent's certified CISSP and ISSAP network security consultants offer a range of system protection services to strengthen the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to recover rapidly after a serious breach. Security solutions available from Progent cover comprehensive security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm attacks; integrating firewalls; building secure techniques for off-site and mobile connectivity; guarding your email system against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that utilize local resources along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent offers the skills of world-class remote consulting professionals for special projects that small companies often request. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables customers to complete major projects within budget and on time. Progent's special online engineering services include:
How Your Greensboro Business Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk service offerings for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller companies who don't have the money or time to build and maintain an in-house Call Center but who require quick response from an effective Help Desk Call Center with professional phone support as well as the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or improving your current organization, selecting or enhancing Help Desk software to address the special needs of your company, or adding temporary online personnel to work with your in-house Call Center group to deal with unusually busy scenarios such as software migrations, major updates, or installing new business software.
Progent's Call Center team of veteran network experts gives your clients in Greensboro or anywhere in the state of North Carolina immediate access to an efficient support resource with substantial experience providing telephone-based consulting and remote diagnostics for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk the reputation as a significant contributor to business success, and Progent's policy is to fix and not simply record network problems.
Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts staff provides online advanced engineering support and education in special application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom programming, and training for Microsoft applications including CRM, MS Project, Word, and MS Excel. To learn more information on Progent's consulting, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac experts can support the creative elements of Apple Mac environments by providing remote consulting services and education in graphics, audio, and video. Progent's consultants can provide help in a range of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common jobs such as capturing or digitizing audio or video or building an audio/video post production studio.
Remote Network Monitoring Support
Progent offers companies in Greensboro, or anywhere in the state of North Carolina, online computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your environment so that your IT maintenance is proactive and automated. By uncovering possible trouble spots before they grow into downtime, proactive monitoring can avoid inconvenient and costly service failures. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that incorporate multiple platforms.
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.