For small businesses in Greensboro North Carolina, Progent offers help for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the assistance of CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's online technical support engineers offer exceptional value due to the fact that they are equipped with the real-world experience and the advanced technology to solve most information system issues quickly. This reduces direct expenses since service calls accumulate a smaller number of chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves even more in indirect costs by minimizing or eliminating network downtime and associated costs stemming from business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's billing model for remote help is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike typical online service companies, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and simple policy for billing avoid scenarios where fast repairs somehow turn into large bills. Progent's skill at handling technical issues efficiently translates into your business conserving cash.
Progent's Remote Service Tools
Over time, Progent has refined a set of customized tools and field-tested processes which permit the highest degree of effectiveness for online engineering help and troubleshooting for small company information networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your system remotely without violating system security.
Progent's highly evolved service database application maintains comprehensive documentation for all support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of all help provided to every customer by any Progent consultant. This database of anomalies and resolutions is structured as a readily retrievable support database that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft make available additional massive support knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's online service specialists can determine the most efficient solutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone services in Greensboro North Carolina or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's phone-based network support engineers have certified skills in a comprehensive set of technologies. This wide range of IT skills allows Progent's engineers to address practically any crisis likely to occur in a small business information system. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To support clients with mixed-OS networks, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based technical support services available from Progent to companies in Greensboro include:
Additional Support Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a broad array of information technology such as network architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server economization and simplified management, and migration from older applications to the latest Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving technical problems promotes quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide emergency remote help for diagnosing anomalies affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for networking engineers, and certifies an individual's technical knowledge at the master level. CCIEs can resolve even the most stubborn challenges associated with network design, integration, management, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of expertise enables them to resolve even the most complex problems rapidly. In common cases, less experienced service providers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few service providers make CCIEs accessible to help small and mid-size companies. Progent offers fast phone contact with a Cisco CCIE so you can receive immediate assistance for serious network issues that are crippling worker productivity but are outside the scope of your local network support group or consultant. Progent's Cisco CCIE support experts can interface to your environment using the latest on-line support tools to perform efficient, safe, and affordable analysis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, as well as VPN products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service experts offer computer system troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration consulting,
SharePoint Server 2019 planning and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of remote PC desktop support and troubleshooting services including Windows 7 migration help, moving to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISM and CISSP security consultants offer a range of security solutions that can improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or assist your company to clean up rapidly after a damaging penetration. Security solutions offered by Progent cover comprehensive security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm assaults; installing firewalls; designing safe architectures for remote and mobile connectivity; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your IT team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine physical resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the skills of world-class online consulting experts for contract projects that small companies frequently need. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important fields of computer technology allows clients to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
How Your Greensboro North Carolina Company Can Contact Progent's Online Support Experts
Call Center Services
Progent's Call Center support programs for small companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center support services are well suited for smaller businesses who don't have the resources to build and maintain an internal Help Desk but who require fast response from an efficient Help Desk Call Center with professional telephone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top PSA tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can guide you in establishing an efficient new Help Desk or improving your current one, selecting or customizing Help Desk software to handle the particular requirements of your business, or adding occasional phone support personnel to work with your in-house Help Desk Call Center resources to deal with unusually busy situations like software migrations, major upgrades, or rolling out brand new business software.
Progent's Call Center staff of experienced information technology professionals offers your workers in Greensboro North Carolina rapid assistance from a large support resource with substantial experience providing telephone-based help and online troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a major contributor to company performance, and Progent's goal is to fix instead of merely record network problems.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team provides phone-based advanced consulting expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft Excel. To read more information about Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac experts can promote the artistic elements of Apple Mac environments by offering remote help services and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common projects like capturing or digitizing audio/video or configuring an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in Greensboro North Carolina online computer system monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your IT support is proactive rather than reactive. By spotting potential trouble spots before they evolve into network outages, system monitoring can head off disruptive and expensive information system crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or networks based on multiple operating systems.
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State