For small and midsize companies in Greensboro North Carolina, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging connectivity issues, as well as the services of CISSP-certified security consultants to help with high-level security architecture and business continuity preparedness.
Progent's remote technical support services offer excellent value due to the fact that they are equipped with the practical background and the advanced technology to solve the majority of network problems rapidly. This reduces direct expenses because solutions require fewer chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company benefits even more with incidental expenses by reducing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's billing policy for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you pay just for the services that you actually get. In contrast to many remote service firms, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for billing prevent scenarios where fast repairs manage to turn into large tabs. Progent's penchant for handling problems efficiently translates into your company saving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has developed an arsenal of customized tools and field-tested processes that allow the highest level of effectiveness for online consulting and repair for small and midsize business computer networks. Progent provides safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to communicate with your network without compromising corporate security.
Progent's advanced customer support reporting application includes detailed histories of the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of all help delivered to every Progent client by every Progent consultant. This archive of anomalies and resolutions is organized as a conveniently searchable support database that enables Progent's remote support experts to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft permit access to other extensive technical support databases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's remote service experts are able to determine the most efficient solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote services in Greensboro North Carolina or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.
Remote Network Support Services Available from Progent
Progent's remote technical service engineers possess credentials in a comprehensive array of technologies. This breadth of technical skills allows Progent's consultants to manage virtually any crisis that may take place in a small company network. Credentials held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
To help businesses with mixed-operating system networks, Progent also offers the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online support provided by Progent to customers in Greensboro include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a wide array of information technology including network infrastructure, email solutions, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and easy administration, and transitioning from legacy systems to the latest Windows or Linux-based solutions. Progent's group-based methodology for solving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This expedites repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance for diagnosing problems affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure consultants, and certifies an individual's technical skills at the master level. Cisco qualified CCIEs know how to resolve the most difficult issues associated with network planning, installation, management, protection, and problem solving. CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or locating program patches. CCIEs offer excellent cost-effectiveness because their depth of experience allows them to fix the most intractable problems rapidly. In many instances, less qualified engineers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few support organizations make CCIEs available to help small and medium sized businesses. Progent offers quick telephone access to a Cisco CCIE so you can receive urgent support for complex network infrastructure issues that are crippling business efficiency but are not within the comfort zone of your regular network support resources. Progent's Cisco CCIE engineers can communicate with your computer system via sophisticated on-line support tools in order to perform efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for all of Cisco's popular selection of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Certified Microsoft Windows Support
Progent's Microsoft-expert remote service experts can deliver computer troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support professionals who can assist your company with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and deployment, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of online PC desktop support services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified System Security Consultants
Progent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of security services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your company to recover quickly after a damaging breach. Security consulting services offered by Progent include: thorough network security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious attacks; setting up firewalls; building safe architectures for off-site and mobile access; defending your email infrastructure from spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that combine local resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small companies often request. Billing rates for ongoing consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology allows customers to complete major initiatives economically and on time. Progent's project-based online engineering services include:
How Your Greensboro North Carolina Business Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Call Center support alternatives for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Call Center services are intended for small businesses who don't have the money or time to create an in-house Help Desk but who need fast access to an effective Call Center with professional phone support as well as the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation platform for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting services can support you in building an efficient new Call Center or revamping your established organization, identifying or customizing Call Center software to address the particular demands of your corporation, or providing occasional phone support personnel to reinforce your existing Help Desk group to deal with demanding events such as software transitions, mass upgrades, or installing brand new applications.
Progent's Call Center team of experienced information technology professionals gives your customers in Greensboro North Carolina fast contact with a reliable technical support resource with extensive experience providing telephone-based help and remote troubleshooting for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center the reputation as a key enabler of company productivity, and Progent's policy is to resolve rather than just report technical problems.
Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team offers online professional consulting support and training in special application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office Word, and Microsoft Office Excel. To find out additional information about Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac consultants can promote the creative components of Mac environments by providing phone-based consulting support and training in graphics, audio, and video. Progent's support professionals can provide help in a range of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common projects like scanning or digitizing audio/video or integrating an audio/video production studio.
Online Network Monitoring Services
Progent offers businesses in Greensboro North Carolina remote network monitoring services centered around MS Operations Manager network monitoring, enhanced by Progent to fit your business so that your computer maintenance is proactive and automated. By uncovering emerging problems before they result in full-scale emergencies, automated monitoring can avoid disruptive and expensive service crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments that support multiple OS platforms.
To contact Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina