Fast Remote Technical Support for Greensboro North Carolina UNIX or Linux NetworksFor small and midsize businesses in Greensboro North Carolina, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the consultation CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISA and CISM-certified security consultants to handle high-level security design and business continuity preparedness.

Progent's online technical support services represent excellent leverage due to the fact that they have the real-world experience and the sophisticated tools to resolve most information system problems rapidly. Efficient support reduces direct costs since service calls require a smaller number of chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your company benefits even more in incidental costs by reducing or eliminating network outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.

Progent's billing model for remote help is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe just for the services that you actually get. In contrast to typical remote service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing save you from scenarios where fast solutions manage to end up as large tabs. Progent's skill at solving problems quickly translates into your company spending less money.

Progent's Remote Support Tools
Over the years, Progent has fine tuned an array of customized technologies and field-proven methodologies which promote the maximum level of efficiency for online consulting and troubleshooting for small and midsize business information networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to access your network remotely without compromising corporate security.

Progent's sophisticated service reporting system includes comprehensive records of all support that Progent's clients have been provided. Progent's team service personnel have access to the details of support delivered to every Progent customer by any engineer. This history of issues and responses is structured as a quickly exploitable internal knowledge base that permits Progent's online technical experts to share their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with major vendors such as Cisco and Microsoft make available other vast technical support databases and permit quick access to vendors' internal support staff with the result that Progent's remote service specialists can find the best solutions quickly.

Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Greensboro North Carolina or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Emergency Support.

Remote Technical Services Provided by Progent
Progent's remote consulting professionals possess advanced credentials in a comprehensive set of products and technologies. This breadth of capability permits Progent's consultants to tackle practically any emergency that may take place in a small or midsize company network. Credentials awarded to Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.

To support companies with multi-OS environments, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Remote technical services Offered by Progent to small businesses in Greensboro include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad array of computer technology such as network infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and migration from older applications to the latest Microsoft Windows or Linux-based environments. Progent's group-oriented approach to resolving technical issues enables fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts service costs.

    Progent's UNIX/Linux consultants can provide emergency remote help for troubleshooting problems affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX
    Major Linux platforms for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
    Cisco CCIE Engineers for Greensboro North CarolinaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure consultants, and validates an individual's technical knowledge at the master level. Cisco CCIEs know how to handle the most stubborn challenges occurring in network infrastructure design, integration, management, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying software updates. Cisco CCIEs represent an exceptional cost-effectiveness because their deep experience permits them to resolve even the most difficult problems quickly. In common instances, less qualified consultants can wrestle for many hours or days with identical problems that a CCIE can resolve in a few minutes. Few support providers make Cisco CCIEs accessible to assist small and mid-size businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so your company can receive timely assistance for complex network infrastructure issues that are crippling worker productivity but are outside the experience of your local IT service personnel. Progent's Cisco CCIE consultants can connect to your network using sophisticated on-line troubleshooting technology to perform efficient, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading family of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network technology.

  • Authorized Windows Experts
    Microsoft Windows Experts for Greensboro North CarolinaProgent's Microsoft-premier online service engineers offer network troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can help you with a wide variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment expertise, SharePoint Server 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a broad range of remote desktop consulting and support services such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Premier Network Security Experts
    CISSP Premier Network Security Experts for Greensboro North CarolinaProgent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of security solutions to enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to recover quickly following a damaging penetration. Security solutions offered by Progent include: comprehensive security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after malicious attacks; configuring firewalls; establishing safe mechanisms for off-site and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote consulting to help companies of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help your IT team to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that utilize physical IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special projects that small businesses often need. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important fields of information technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online consulting services include:
  • Help Desk Support
    Progent's Call Center service offerings for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Call Center services are a convenient solution for smaller businesses who lack the budget to create an in-house Help Desk Call Center but who need fast access to a dependable Call Center with professional phone assistance as well as the technical depth to escalate complex trouble tickets to advanced consultants.

    Progent's shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the leading professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk or revamping your established organization, selecting or modifying Help Desk Call Center software to handle the special needs of your corporation, or adding occasional online staff to work with your in-house Help Desk Call Center group to handle unusually busy situations like software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk staff of experienced information technology consultants offers your clients in Greensboro North Carolina rapid contact with an efficient network service group with years of background offering phone consulting and remote repair service for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a significant driver of company performance, and Progent's goal is to resolve rather than merely track IT issues.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Team offers online and in-depth engineering support and education in specific business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. For more on Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Apple Mac consultants can promote the imaginative facets of Apple Mac computing by offering remote consulting services and training in graphics, audio, and motion video. Progent's support professionals can provide help in a range of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special jobs such as capturing or digitizing audio/video or setting up an audio/video production lab.

    Online Network Monitoring Services
    Progent can provide businesses in Greensboro North Carolina remote computer system monitoring support powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent to accommodate your business so your computer maintenance is proactive and automated. By exposing looming problems before they evolve into crashes, system monitoring can head off inconvenient and expensive network failures. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems that incorporate a variety of OS platforms.

How Your Greensboro North Carolina Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina State

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
United States
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
United States
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
United States
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
United States
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
United States
(336) 793-9929 Winston-Salem Network Support Services

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    The server cluster technology incorporated into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 has been dramatically re-engineered to streamline the deployment, setup, and management of clusters that offer improved levels of network dependability, protection, performance, and flexibility. New or improved features include automated cluster verification, easier setup and deployment, improved cluster administration, new cluster infrastructure for increased uptime, hardened protection and quorum structure, minimization of failure points, greater disk and memory capacity, and improvements for multi-site clusters. Progent's clustered server consultants can help your company evaluate the advantages of failover clusters, plan and implement an installation, educate your network support staff to administer your failover clusters, deliver ongoing consulting and technical help services, and produce and validate a workplace recovery plan.

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