For small companies located in Greensboro North Carolina, Progent provides help for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and business continuity preparedness.
Progent's remote support services offer excellent leverage because they are equipped with the real-world experience and the sophisticated tools to solve the majority of network issues quickly. Efficient support lowers direct expenses because solutions take up fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization benefits additionally in indirect expenses by reducing or eliminating system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's pricing model for online help is structured to get the most out of your network support investment. Progent charges per minute for telephone-based consulting, so you are billed just for the services that you actually get. In contrast to typical remote support organizations, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for billing avoid situations where speedy. minor fixes manage to turn into major tabs. Progent's penchant for handling technical issues efficiently results in your company saving money.
Progent's Remote Technical Support Tools
Over the years, Progent has refined an array of customized tools and field-proven methodologies which promote the highest degree of efficiency for remote help and troubleshooting for small business computer networks. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access permits the staff of Progent's remote service group to interface to your computer system without violating network security.
Progent's proprietary technical support reporting system maintains detailed histories of the service that Progent's clients have received. Progent's authorized service personnel have access to the details of services delivered to each Progent client by any Progent consultant. This history of problems and resolutions is stored as a readily accessible support database that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft make available other extensive technical knowledge bases and permit quick response from manufacturers' internal support staff so Progent's remote service experts can arrive at optimal solutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Greensboro North Carolina or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, visit Immediate Emergency Support.
Online Support Services Offered Progent
Progent's phone-based technical support engineers offer credentials in an extensive set of technologies. This wide range of capability enables Progent's engineers to tackle virtually any problem likely to occur in a small business network. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To help businesses with multi-OS networks, Progent also offers access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services Offered by Progent to clients in Greensboro include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad spectrum of information technology such as network architecture, messaging solutions, system and operational security, UNIX and Windows coexistence, VMware products for server economization and easy administration, and transitioning from legacy systems to the latest Windows or Linux-based environments. Progent's group-oriented methodology for solving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure professionals, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs can handle even the most difficult challenges surrounding network planning, integration, management, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs offer exceptional value because their depth of expertise enables them to resolve the most difficult problems quickly. In typical instances, less experienced consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes.
Few support firms make CCIEs available to support small and mid-size companies. Progent offers quick phone contact with a Cisco-qualified CCIE so you can receive immediate help for complex network problems that are lowering worker productivity but are outside the comfort zone of your regular computer maintenance resources. Progent's CCIE support experts can connect to your environment by means of state-of-the-art remote troubleshooting tools in order to perform efficient, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading selection of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-certified remote service experts can deliver computer troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of remote PC desktop services such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection solutions to strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to recover rapidly after a serious penetration. Security services available from Progent include: in depth network security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from malicious attacks; configuring firewalls; establishing safe mechanisms for off-site and mobile access; guarding your messaging system from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting services to help companies of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special projects that small companies frequently need. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology allows customers to complete major projects within budget and on time. Progent's project-based remote engineering services include:
How Your Greensboro North Carolina Company Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk Call Center support alternatives for small organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk services are designed for small organizations who lack the money or time to create an internal Call Center but who want quick communication with a reliable Call Center with proficient phone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center consulting support can guide you in creating an effective new Help Desk Call Center or revamping your established one, evaluating or enhancing Call Center software products to address the particular demands of your business, or providing occasional phone support personnel to supplement your in-house Call Center group during demanding events like software transitions, major updates, or installing brand new applications.
Progent's Help Desk staff of seasoned information technology experts provides your computer users in Greensboro North Carolina instant access to a dependable support group with substantial background offering telephone-based help and online troubleshooting for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk recognition as a crucial driver of business success, and Progent's policy is to resolve rather than just record network issues.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting staff provides remote professional consulting support and education in special business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for Microsoft business applications such as Microsoft CRM, MS Project, Word, and Excel. To find out more concerning Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac consultants can promote the creative elements of Mac systems by delivering phone-based help support and training in graphics, sound, and motion video. Progent's consultants offer assistance in a range of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific projects like capturing or digitizing audio or video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Greensboro North Carolina remote computer system monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so that your computer support is proactive and automated. By spotting possible issues before they result in full-scale emergencies, system monitoring can minimize inconvenient and expensive service crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems that support a variety of platforms.
To get in touch with Progent about emergency online expertise with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State