For small businesses in Greensboro North Carolina, Progent offers help for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the assistance of CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's online technical support engineers offer exceptional value due to the fact that they are equipped with the real-world experience and the advanced technology to solve most information system issues quickly. This reduces direct expenses since service calls accumulate a smaller number of chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves even more in indirect costs by minimizing or eliminating network downtime and associated costs stemming from business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's billing model for remote help is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike typical online service companies, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and simple policy for billing avoid scenarios where fast repairs somehow turn into large bills. Progent's skill at handling technical issues efficiently translates into your business conserving cash.
Progent's Remote Service Tools
Over time, Progent has refined a set of customized tools and field-tested processes which permit the highest degree of effectiveness for online engineering help and troubleshooting for small company information networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your system remotely without violating system security.
Progent's highly evolved service database application maintains comprehensive documentation for all support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of all help provided to every customer by any Progent consultant. This database of anomalies and resolutions is structured as a readily retrievable support database that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft make available additional massive support knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's online service specialists can determine the most efficient solutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone services in Greensboro North Carolina or to learn additional information about Progent's online support options, contact Progent at
Remote Technical Support Services Available from Progent
Progent's phone-based network support engineers have certified skills in a comprehensive set of technologies. This wide range of IT skills allows Progent's engineers to address practically any crisis likely to occur in a small business information system. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To support clients with mixed-OS networks, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based technical support services available from Progent to companies in Greensboro include:
Progent's UNIX and Linux consultants can provide emergency remote help for diagnosing anomalies affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Progent also offers a full range of remote PC desktop support and troubleshooting services including Windows 7 migration help, moving to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top PSA tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can guide you in establishing an efficient new Help Desk or improving your current one, selecting or customizing Help Desk software to handle the particular requirements of your business, or adding occasional phone support personnel to work with your in-house Help Desk Call Center resources to deal with unusually busy situations like software migrations, major upgrades, or rolling out brand new business software.
Progent's Call Center staff of experienced information technology professionals offers your workers in Greensboro North Carolina rapid assistance from a large support resource with substantial experience providing telephone-based help and online troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a major contributor to company performance, and Progent's goal is to fix instead of merely record network problems.
Progent's Mac experts can promote the artistic elements of Apple Mac environments by offering remote help services and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common projects like capturing or digitizing audio/video or configuring an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in Greensboro North Carolina online computer system monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your IT support is proactive rather than reactive. By spotting potential trouble spots before they evolve into network outages, system monitoring can head off disruptive and expensive information system crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or networks based on multiple operating systems.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
City | Address | Phone | Link |
Charlotte | 101 S Tryon Street Charlotte, NC 28280 United States |
(704) 886-2333 | Charlotte Network Support Services |
Durham | 1101 Slater Rd Durham, NC 27703 United States |
(919) 680-1400 | Durham Network Support Services |
Greensboro | 806 Green Valley Road, Suite 200 Greensboro, NC 27408 United States |
(336) 510-0330 | Greensboro Network Support Services |
Raleigh | 4801 Glenwood Ave, Suite 200 Raleigh, NC 27612 United States |
(984) 206-8441 | Raleigh Network Support Services |
Winston-Salem | 301 N Main St, #2400 Winston-Salem, NC 27101 United States |
(336) 793-9929 | Winston-Salem Network Support Services |