For small and midsize companies located in Greensboro or anywhere in North Carolina, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's remote technical support services represent excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to solve the majority of network issues quickly. Efficient support reduces direct expenses because service calls take up fewer chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company benefits even more with indirect costs by minimizing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's billing policy for online help is structured to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike many remote service organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent scenarios where speedy. minor repairs manage to turn into big tabs. Progent's skill at solving problems efficiently translates into your business conserving money.
Progent's Online Service Tools
Over the years, Progent has developed an array of optimized tools and field-proven methodologies that ensure the highest degree of efficiency for remote engineering help and troubleshooting for small company IT systems. Progent offers safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your network remotely without compromising system security.
Progent's advanced service reporting system includes thorough records describing all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of services provided to each Progent client by every engineer. This history of anomalies and responses is organized as an easily searchable support knowledge base that allows Progent's online technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's remote consulting specialists can find the most efficient solutions in the least time.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote services in Greensboro or anywhere in North Carolina or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT support, visit Immediate Urgent Support.
Remote Support Services Offered Progent
Progent's remote technical service professionals possess credentials in a comprehensive set of disciplines. This broad scope of technical skills enables Progent's engineers to resolve practically any problem likely to occur in a small or midsize company information system. Certificates held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Associate.
To support businesses with mixed-operating system environments, Progent also provides the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services provided by Progent to small businesses in Greensboro and throughout the state of North Carolina include:
Additional Support Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a broad range of computer technology such as system infrastructure, email systems, network and operational security, UNIX/Linux and Windows integration, VMware products for server economization and simplified management, and migration from legacy systems to current MS Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues enables fast escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent online assistance for resolving anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for network infrastructure professionals, and certifies an individual's networking skills at the master level. CCIEs know how to handle the most intractable challenges associated with network infrastructure design, deployment, management, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating program updates. CCIEs offer exceptional value since their depth of experience allows them to find solutions for the most intractable problems quickly. In typical cases, less qualified service providers can wrestle for many hours or days with the same problems that a Cisco CCIE can resolve in minutes.
Few consulting organizations make CCIEs accessible to help small and medium sized companies. Progent offers quick phone contact with a Cisco-qualified CCIE so you can get urgent help for complex network infrastructure problems that are impacting business productivity but are not within the comfort zone of your ordinary IT support group or consultant. Progent's CCIE support experts can tie into your computer system via the latest remote troubleshooting tools in order to provide efficient, safe, and affordable analysis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading family of infrastructure products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, plus VPN technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote support experts can deliver computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist your company with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2013 development,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of remote PC desktop consulting and support services including Windows 7 migration, upgrading to 64-bit desktop applications, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified Network Security Specialists
Progent's certified CISM and CISSP security engineers can provide a range of system protection services that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or assist your company to recuperate rapidly following a damaging penetration. Security solutions offered by Progent cover in depth network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm assaults; integrating firewalls; designing safe architectures for off-site and mobile access; securing your messaging system against spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help companies of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that combine physical IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent offers the skills of seasoned remote consulting experts for special IT projects that small companies frequently request. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Greensboro Business Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk service options for small and midsize companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing services are a convenient solution for smaller organizations who don't have the money or time to build and maintain an in-house Help Desk Call Center but who need quick access to an effective Help Desk with professional phone assistance plus the technical depth to escalate complex problems to high-level engineers.
Progentís Virtual Call Center is designed for bigger companies and acts as a transparent reinforcement of your existing Help Desk team. Progent's Virtual Help Desk Call Center can act as an escalation option to handle the most difficult technical problems, or be available in hectic situations when your other service providers are overwhelmed.
Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk or revamping your established organization, identifying or enhancing Help Desk Call Center software products to meet the particular requirements of your corporation, or providing temporary online staff to work with your in-house Help Desk Call Center team to handle high-demand situations like software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk team of experienced network consultants provides your customers in Greensboro or anywhere in the state of North Carolina immediate communication with an efficient network service resource with extensive experience providing phone support and online repair service for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk recognition as a significant driver of company performance, and Progent's intent is to solve rather than simply document technical problems.
Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts Team can supply remote advanced engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, MS Word, and Microsoft Excel. To read additional information about Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac experts can promote the creative aspect of Mac systems by offering remote help support and training in imaging, sound, and video. Progent's consultants offer help in a large selection of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio/video or setting up an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Greensboro, or anywhere in the state of North Carolina, remote computer system monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so your network maintenance is proactive rather than reactive. By exposing potential problems before they evolve into full-scale emergencies, remote monitoring can minimize stressful and expensive service failures. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems that incorporate a combination of OS platforms.
To contact Progent about emergency remote support with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.