For small companies located in Greensboro North Carolina, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity issues, plus the assistance of CISA and CISSP-certified security engineers to help with high-level security design and disaster recovery preparedness.
Progent's online technical support engineers represent excellent leverage because they are equipped with the real-world background and the advanced technology to solve most information system issues quickly. This lowers direct costs because solutions take up a smaller number of chargeable minutes. Online help also avoids the cost of sending a consultant to your site. Your organization benefits even more with indirect expenses by minimizing or avoiding system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you pay just for the services that you receive. In contrast to typical remote service companies, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing eliminate situations where quick solutions manage to end up as large tabs. Progent's skill at handling problems efficiently translates into your business conserving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned a set of optimized tools and proven methodologies that ensure the highest level of effectiveness for online technical support and troubleshooting for small company information networks. Progent provides safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access allows the consultants of Progent's Technical Response Center to interface to your network without breaching corporate security.
Progent's proprietary technical support reporting system keeps extensive records of all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of assistance delivered to each Progent client by any engineer. This database of problems and repairs is stored as an easily accessible internal knowledge base that enables Progent's remote technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit priority response from manufacturers' internal engineering staff so Progent's online consulting experts can come up with optimal solutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone services in Greensboro North Carolina or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Emergency Support.
Online Network Support Services Available from Progent
Progent's online consulting experts possess advanced credentials in a comprehensive set of disciplines. This wide range of capability enables Progent's consultants to manage virtually any emergency that may crop up in a small or midsize business network. Certifications held by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with mixed-operating system networks, Progent also offers the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote support available from Progent to clients in Greensboro include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a broad array of information technology including network architecture, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and easy management, and migration from legacy systems to the latest MS Windows or Linux-powered environments. Progent's team-oriented approach to solving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- RedHat Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure consultants, and indicates a person's technical skills at the master level. Cisco CCIEs know how to deal with even the most intractable problems encountered in network infrastructure planning, integration, administration, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management utilities and developing workarounds or locating program updates. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of expertise permits them to resolve even the most difficult problems rapidly. In many cases, less qualified service providers can struggle for many hours or days with the same tasks that a CCIE can dispose of in minutes.
Few support firms make Cisco CCIEs accessible to assist small and mid-size companies. Progent offers quick phone contact with a Cisco CCIE so you can get timely support for serious network infrastructure problems that are crippling worker efficiency but are beyond the experience of your ordinary IT service personnel. Progent's Cisco CCIE engineers can connect to your network via sophisticated remote troubleshooting tools in order to perform quick, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's market leading selection of connectivity devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote service engineers can deliver computer system repair and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help you with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and integration, Microsoft Teams planning and integration, Skype for Business Server migration support, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of online PC desktop support and troubleshooting services such as Windows 7 migration support, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISSP and ISSAP network security engineers can provide a range of system protection services to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or help you to recover quickly following a serious penetration. Security consulting services offered by Progent include: thorough network security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm attacks; integrating firewalls; establishing secure techniques for off-site and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting to help organizations of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that combine local resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent can provide the services of world-class online consulting experts for special IT projects that small businesses frequently need. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these important fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Greensboro North Carolina Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Call Center support alternatives for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small companies who lack the resources to build and maintain an in-house Help Desk but who require fast response from a dependable Help Desk Call Center with professional phone support as well as the technical depth to escalate complex trouble tickets to high-level engineers.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Call Center or enhancing your established one, selecting or modifying Help Desk application software to meet the special requirements of your corporation, or adding occasional phone support personnel to supplement your in-house Call Center resources during high-demand events like software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced network consultants provides your computer users in Greensboro North Carolina quick assistance from an efficient technical support resource with extensive background providing telephone-based support and online troubleshooting for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center perception as a key contributor to business efficiency, and Progent's intent is to fix instead of simply track technical issues.
Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts Group offers online advanced consulting expertise and education in special application areas including ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, programming, and education for popular Microsoft business applications including CRM, Project, MS Word, and Excel. To learn more on Progent's expertise, customization, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac experts can support the imaginative aspect of Macintosh systems by providing remote help support and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a range of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific projects such as scanning or digitizing audio/video or setting up an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Greensboro North Carolina online computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your IT maintenance is proactive and automated. By detecting possible issues before they result in network outages, proactive monitoring can minimize inconvenient and expensive information system crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks based on a combination of OS platforms.
To get in touch with Progent about urgent online help with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State