For small businesses located in Greensboro North Carolina, Progent provides help for networks based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security engineers to help with high-level security design and business continuity preparedness.
Progent's remote support services represent exceptional leverage due to the fact that they are equipped with the real-world background and the advanced tools to solve the majority of information system issues rapidly. This reduces immediate costs because service calls require fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally in incidental costs by reducing or avoiding network downtime and related costs due to business discontinuity, upset clients, unproductive employees, and distracted management.
Progent's billing model for remote support is structured to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you are charged only for the support that you receive. In contrast to typical remote service organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing prevent situations where speedy. minor repairs somehow turn into substantial bills. Progent's penchant for disposing of problems efficiently translates into your business saving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned an array of optimized tools and proven methodologies which promote the highest level of efficiency for online technical support and troubleshooting for small company information networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access allows the staff of Progent's Technical Response Center to interface to your system without breaching corporate security.
Progent's sophisticated service reporting system stores detailed documentation for the service that Progent's clients have been provided. Progent's team consultants have access to the records of all help delivered to each customer by any consultant. This history of issues and repairs is stored as a quickly searchable support knowledge base that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and close associations with key technology companies such as Cisco and Microsoft make available additional massive support databases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to find optimal solutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Greensboro North Carolina or to learn additional information about Progent's phone support programs, call Progent at
Phone-based Support Services Provided by Progent
Progent's online support engineers offer certified skills in a comprehensive set of technologies. This breadth of technical skills enables Progent's engineers to tackle practically any emergency likely to take place in a small or midsize company information system. Certificates held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, CCDA and CCDP.
To support customers with mixed-OS environments, Progent also offers the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Online technical support services provided by Progent to customers in Greensboro include:
Progent's UNIX and Linux consultants can provide urgent remote assistance for analyzing anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Progent also offers a wide range of online desktop consulting and support services such as Windows 11 migration and planning and implementing Microsoft 365 cloud solutions for Windows desktops.
Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on the top professional services automation tool for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or modifying Help Desk software to address the particular needs of your corporation, or providing temporary phone support personnel to supplement your internal Help Desk Call Center group during high-demand situations such as software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of veteran network professionals provides your workers in Greensboro North Carolina fast assistance from an effective support group with years of experience providing telephone-based support and remote troubleshooting for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center recognition as a key enabler of business efficiency, and Progent's aim is to fix rather than simply track network problems.
Progent's Mac experts can promote the imaginative components of Macintosh computing by providing remote help support and training in graphics, audio, and video. Progent's consultants offer help in a variety of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common procedures like scanning or digitizing audio/video or establishing an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers companies in Greensboro North Carolina remote network monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so that your computer maintenance is proactive rather than reactive. By anticipating potential problems before they result in downtime, automated monitoring can ward off disruptive and expensive service failures. Progent can also deploy system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that support multiple OS platforms.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
City | Address | Phone | Link |
Charlotte | 101 S Tryon Street Charlotte, NC 28280 United States |
(704) 886-2333 | Charlotte Network Support Services |
Durham | 1101 Slater Rd Durham, NC 27703 United States |
(919) 680-1400 | Durham Network Support Services |
Greensboro | 806 Green Valley Road, Suite 200 Greensboro, NC 27408 United States |
(336) 510-0330 | Greensboro Network Support Services |
Raleigh | 4801 Glenwood Ave, Suite 200 Raleigh, NC 27612 United States |
(984) 206-8441 | Raleigh Network Support Services |
Winston-Salem | 301 N Main St, #2400 Winston-Salem, NC 27101 United States |
(336) 793-9929 | Winston-Salem Network Support Services |