Urgent Remote Consulting for Greensboro North Carolina UNIX or Linux NetworksFor small businesses in Greensboro North Carolina, Progent offers help for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the assistance of CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.

Progent's online technical support engineers offer exceptional value due to the fact that they are equipped with the real-world experience and the advanced technology to solve most information system issues quickly. This reduces direct expenses since service calls accumulate a smaller number of chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves even more in indirect costs by minimizing or eliminating network downtime and associated costs stemming from business disruption, upset clients, unproductive workers, and de-focused executives.

Progent's billing model for remote help is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike typical online service companies, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and simple policy for billing avoid scenarios where fast repairs somehow turn into large bills. Progent's skill at handling technical issues efficiently translates into your business conserving cash.

Progent's Remote Service Tools
Over time, Progent has refined a set of customized tools and field-tested processes which permit the highest degree of effectiveness for online engineering help and troubleshooting for small company information networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your system remotely without violating system security.

Progent's highly evolved service database application maintains comprehensive documentation for all support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of all help provided to every customer by any Progent consultant. This database of anomalies and resolutions is structured as a readily retrievable support database that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft make available additional massive support knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's online service specialists can determine the most efficient solutions in the least time.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone services in Greensboro North Carolina or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.

Remote Technical Support Services Available from Progent
Progent's phone-based network support engineers have certified skills in a comprehensive set of technologies. This wide range of IT skills allows Progent's engineers to address practically any crisis likely to occur in a small business information system. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To support clients with mixed-OS networks, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.

Phone-based technical support services available from Progent to companies in Greensboro include:

Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract projects that small companies frequently need. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important fields of computer technology allows clients to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
  • Call Center Services
    Progent's Call Center support programs for small companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center support services are well suited for smaller businesses who don't have the resources to build and maintain an internal Help Desk but who require fast response from an efficient Help Desk Call Center with professional telephone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top PSA tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Call Center consulting support can guide you in establishing an efficient new Help Desk or improving your current one, selecting or customizing Help Desk software to handle the particular requirements of your business, or adding occasional phone support personnel to work with your in-house Help Desk Call Center resources to deal with unusually busy situations like software migrations, major upgrades, or rolling out brand new business software.

    Progent's Call Center staff of experienced information technology professionals offers your workers in Greensboro North Carolina rapid assistance from a large support resource with substantial experience providing telephone-based help and online troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a major contributor to company performance, and Progent's goal is to fix instead of merely record network problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based advanced consulting expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Microsoft Excel. To read more information about Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Mac experts can promote the artistic elements of Apple Mac environments by offering remote help services and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common projects like capturing or digitizing audio/video or configuring an audio/video post production studio.

    Online Network and Server Monitoring Support
    Progent can provide businesses in Greensboro North Carolina online computer system monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your IT support is proactive rather than reactive. By spotting potential trouble spots before they evolve into network outages, system monitoring can head off disruptive and expensive information system crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or networks based on multiple operating systems.

How Your Greensboro North Carolina Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Onsite IT Consulting
Progent locations in North Carolina State

City Address Phone Link
Charlotte 101 S Tryon Street
Charlotte, NC 28280
United States
(704) 886-2333 Charlotte Network Support Services
Durham 1101 Slater Rd
Durham, NC 27703
United States
(919) 680-1400 Durham Network Support Services
Greensboro 806 Green Valley Road, Suite 200
Greensboro, NC 27408
United States
(336) 510-0330 Greensboro Network Support Services
Raleigh 4801 Glenwood Ave, Suite 200
Raleigh, NC 27612
United States
(984) 206-8441 Raleigh Network Support Services
Winston-Salem 301 N Main St, #2400
Winston-Salem, NC 27101
United States
(336) 793-9929 Winston-Salem Network Support Services

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  • Exchange 2019 DLP Computer Consultants
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    Progent can assist your organization in any facet of your migration to Exchange Server 2019 including deploying Windows Server 2019 Core as a host for Exchange; designing high availability infrastructure for a local, cloud-based or hybrid environment; migrating mailboxes; designing and configuring Windows Hyper-V; configuring hardware load balancing (HLB); setting up DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook.

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  • System Center 2016 Orchestrator Technology Consulting System Center 2016 Amazon AWS Integration Consultant
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  • Top Integration Services Co-managed Help Desk Costs Shared Call Center Economics Network Consultant
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  • Juniper J2350 Router Network Consulting
    Juniper J6350 Router Security Certification

    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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  • Urgent Windows 2012R2 Technical Support Services Windows Server 2012R2 Multitenancy Technical Support Services
  • Consultant Services Debian Linux, Sun Solaris, UNIX Greensboro, Guilford County
  • Windows 7 Evaluation Online Support Services Troubleshooting Windows 7 Integration
  • Windows 8.1 DirectAccess Small Business Network Consulting Firms Network Assessments Windows 8.1 Migration
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  • wireless controller Online Troubleshooting Flex Series Wireless Controller Engineer

  • Online Help Desk Consultant Services
    24x7 Call Center Specialists

    The Help Desk Call Center service delivery structure used by Progent's Technical Response Center gives small businesses an affordable alternative to reliance on independent consultants by offering extensive technical knowledge shared by numerous engineering groups, optional 24x7 availability of urgent assistance, fast escalation to appropriate experts for handling the most complex issues, support consistency and reliability, quick follow through enforced by veteran service administrators, a variety of convenient ways for requesting service tasks, and a high level of process visibility made possible by trouble ticket updates and available via a web portal.

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