For small and midsize businesses located in Greensboro or anywhere in the state of North Carolina, Progent offers support for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging infrastructure issues, plus the services of CISSP and CISM-certified security consultants to help with high-level security design and disaster recovery preparedness.
Progent's remote technical support services represent exceptional value due to the fact that they are equipped with the practical experience and the sophisticated tools to solve the majority of information system problems rapidly. This reduces direct costs since solutions require a smaller number of chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your office. Your organization benefits even more in indirect costs by reducing or eliminating system downtime and associated losses resulting from business discontinuity, upset clients, idle workers, and distracted management.
Progent's pricing model for remote help is structured to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are charged only for the services that you receive. In contrast to many online service organizations, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for billing do away with situations where fast repairs manage to turn into major bills. Progent's skill at solving technical issues quickly translates into your company conserving money.
Progent's Remote Support Tools
Over the years, Progent has fine tuned an array of optimized technologies and field-proven processes that ensure the maximum degree of effectiveness for online engineering help and troubleshooting for small and midsize business computer systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to connect to your computer system without compromising system security.
Progent's proprietary customer support database application keeps extensive records describing the service that Progent's customers have received. Progent's team engineers have access to the history of services rendered to each client by any engineer. This history of issues and resolutions is structured as an easily accessible internal knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow quick response from manufacturers' in-house product engineers so Progent's remote consulting experts are able to determine optimal resolutions promptly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Greensboro or anywhere in North Carolina or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, go to Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's online network support professionals possess advanced credentials in an extensive set of disciplines. This broad scope of technical skills permits Progent's consultants to address almost any crisis that may occur in a small or midsize business information system. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with multi-platform networks, Progent also offers the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services provided by Progent to companies in Greensboro and anywhere in the state of North Carolina include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services cover a broad spectrum of computer technology including network architecture, messaging systems, network and process security, UNIX and Windows integration, VMware products for server consolidation and simplified management, and transitioning from legacy applications to current Windows or Linux-powered solutions. Progent's team-based methodology for solving technical problems enables quick escalation, when required, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based help for resolving problems affecting UNIX/Linux systems based on leading variants of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for networking engineers, and validates a consultant's networking skills at the master level. Cisco qualified CCIEs can resolve even the most stubborn issues occurring in network infrastructure design, deployment, management, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. CCIEs provide exceptional value because their deep expertise permits them to find solutions for even the most difficult problems rapidly. In typical cases, less seasoned consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few support organizations make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent offers fast telephone access to a Cisco CCIE so you can get immediate help for severe network issues that are hurting business efficiency but are beyond the scope of your local IT service personnel. Progent's Cisco-qualified CCIE consultants can communicate with your network using the latest remote support tools in order to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.
Authorized MS Windows Expertise
Progent's Microsoft-premier online support experts offer network repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help your company with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration consulting,
SharePoint Server 2019 design and integration,
Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of online PC desktop consulting and support services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier Network Security Professionals
Progent's certified CISSP and ISSAP security consultants offer a variety of security services that can strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your company to clean up rapidly following a damaging breach. Security services available from Progent include: comprehensive security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; configuring firewalls; building secure architectures for off-site and mobile connectivity; securing your messaging infrastructure from spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help organizations of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small companies often request. Billing rates for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology allows clients to execute critical projects within budget and on time. Progent's special remote engineering services include:
How Your Greensboro Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for small and midsize organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk support services are designed for small organizations who don't have the money or time to assemble and manage an internal Help Desk but who want quick access to a reliable Help Desk Call Center with proficient telephone support as well as the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk consulting services can support you in creating an efficient new Call Center or revamping your current organization, identifying or enhancing Help Desk software to address the particular demands of your company, or adding temporary phone support personnel to reinforce your in-house Help Desk Call Center resources to handle high-demand situations like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran network professionals provides your clients in Greensboro or anywhere in the state of North Carolina instant communication with an effective network service resource with substantial experience providing telephone-based consulting and remote troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center perception as a key enabler of business performance, and Progent's policy is to solve rather than just report network issues.
Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Team provides online professional engineering support and training in key business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. To learn more information concerning Progent's consulting, customization, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac professionals can nurture the artistic components of Macintosh environments by delivering remote consulting services and training in graphics, sound, and motion video. Progent's support professionals offer help in a variety of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special procedures such as scanning or digitizing audio or video or putting together an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers businesses in Greensboro, or anywhere in the state of North Carolina, remote network and server monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so that your network maintenance is proactive rather than reactive. By anticipating possible trouble spots before they result in crashes, proactive monitoring can avoid stressful and expensive information system failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or environments powered by multiple operating systems.
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent.