UNIX, Linux, Sun Solaris, Mac OS X Remote Support for

For small companies in Greensboro or anywhere in North Carolina, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex infrastructure issues, as well as the services of CISSP and CISM-certified security consultants to help with high-level security design and disaster recovery preparedness.

Progent's remote support services represent exceptional value because they have the real-world experience and the advanced tools to solve most network problems quickly. Efficient support reduces direct expenses because solutions accumulate a smaller number of chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your office. Your organization benefits additionally with incidental expenses by minimizing or eliminating network outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.

Progent's billing model for remote support is structured to maximize the impact of your network support dollar. Progent charges per minute for phone consulting, so you are charged exclusively for the services that you actually get. Unlike typical remote service companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with scenarios where fast fixes manage to turn into substantial invoices. Progent's skill at handling technical issues quickly translates into your company spending less cash.

Progent's Remote Technical Support Technologies
Over the years, Progent has refined an arsenal of optimized technologies and field-tested processes that promote the maximum level of efficiency for remote help and troubleshooting for small and midsize company information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access allows the staff of Progent's Technical Response Center to link to your environment remotely without violating system security.

Progent's powerful technical support database application keeps detailed histories for all service that Progent's clients have received. Progent's authorized consultants have access to the details of support provided to each client by any consultant. This history of trouble tickets and repairs is structured as a conveniently accessible proprietary database that enables Progent's online support professionals to share their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow quick response from vendors' in-house product engineers with the result that Progent's online consulting experts can come up with the most efficient resolutions quickly.

Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Greensboro or anywhere in North Carolina or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.

Phone-based Technical Services Provided by Progent
Progent's remote support experts offer credentials in an extensive set of disciplines. This broad scope of IT skills enables Progent's consultants to handle virtually any crisis likely to occur in a small company network. Credentials earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To provide assistance to companies with multi-platform environments, Progent also provides access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security experts, and CISSP-ISSAP engineers.

Phone-based services available from Progent to companies in Greensboro and throughout the state of North Carolina include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of computer technology such as system infrastructure, email systems, network and process security, UNIX and Windows integration, VMware technologies for server economization and simplified management, and transitioning from legacy applications to the latest Windows or Linux solutions. Progent's group-oriented approach to resolving network issues promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service costs.

  Progent's UNIX and Linux consultants can provide emergency phone-based help for diagnosing anomalies affecting UNIX/Linux networks based on leading variants of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux versions for which Progent offers expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert credential is the top accreditation for network professionals, and validates an individual's networking knowledge at the expert level. CCIEs know how to deal with even the most difficult problems occurring in network planning, installation, management, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their broad expertise allows them to resolve the most intractable problems rapidly. In many cases, less qualified engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Few consulting providers make Cisco CCIEs available to help small and medium sized companies. Progent can provide fast phone contact with a Cisco authorized CCIE so you can get urgent assistance for serious network issues that are hurting business efficiency but are not within the experience of your local computer service personnel. Progent's Cisco CCIE support experts can connect to your network by means of sophisticated remote support technology to perform fast, safe, and economical analysis and remediation. Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading selection of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, as well as VPN products.

• Certified MS Windows Experts
  Progent's Microsoft-expert online support experts can deliver computer repair and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can assist you with a broad variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 migration, Exchange 2013 integration, Exchange 2010 monitoring and support, SharePoint Server 2013 application development, Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a full array of remote desktop services including Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and automating workstation deployment.

• CISSP, ISSAP, and CISM Premier Network Security Consultants
  Progent's accredited CISSP and ISSAP security consultants can provide a range of system protection services that can strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to recover rapidly after a damaging penetration. Security services available from Progent include: thorough security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious assaults; configuring firewalls; establishing safe mechanisms for remote and mobile communication; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers expert online support to help businesses of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine local IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.

• Help Desk Services
  Progent's Call Center service offerings for small and midsize businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for small organizations who don't have the resources to assemble and manage an in-house Help Desk but who require fast access to an effective Help Desk Call Center with professional phone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.

  Progent’s Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless supplement to your established Call Center staff. Progent's Virtual Help Desk can act as an escalation option for the most difficult network problems, or be ready in overflow situations when your ordinary resources are swamped.

  Progent's Call Center consulting services can support you in building an efficient new Call Center or revamping your current organization, evaluating or modifying Help Desk software products to meet the unique demands of your company, or adding occasional phone support staff to supplement your in-house Help Desk Call Center group to deal with demanding scenarios such as software migrations, major updates, or installing brand new applications.

  Progent's Help Desk team of experienced network professionals provides your computer users in Greensboro or anywhere in the state of North Carolina rapid contact with a reliable technical support group with extensive background offering phone help and remote repair service for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk perception as a key driver of company efficiency, and Progent's target is to resolve rather than merely report IT problems.

• Applications Support: Education, Development, and Troubleshooting
  Progent's Applications Consulting Team provides remote professional engineering support and training in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for popular Microsoft business applications including CRM, Office Project, Microsoft Word, and Microsoft Office Excel. For additional information about Progent's consulting, programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

  Progent's Mac experts can promote the artistic aspect of Mac systems by offering phone-based consulting support and education in imaging, audio, and video. Progent's support professionals offer help in a large selection of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common projects such as capturing or digitizing audio or video or establishing an audio/video post production studio.

  Online Network Monitoring Support
  Progent can provide companies in Greensboro, or anywhere in the state of North Carolina, online network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your environment so your computer maintenance is proactive and automated. By exposing potential trouble spots before they grow into network outages, automated monitoring can ward off disruptive and costly service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems based on a mix of platforms.