For small companies located in Greensboro or anywhere in the state of North Carolina, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the assistance of CISA and CISM-accredited security engineers to handle high-level security design and disaster recovery planning.
Progent's remote support engineers represent exceptional value due to the fact that they have the real-world experience and the sophisticated tools to solve the majority of information system problems rapidly. Efficient support lowers immediate costs because service calls take up fewer billable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your company saves even more in incidental costs by minimizing or eliminating network downtime and related losses resulting from business disruption, upset clients, unproductive employees, and de-focused management.
Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you are billed only for the support that you actually get. In contrast to many online support firms, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and simple model for billing prevent situations where fast repairs somehow end up as big bills. Progent's skill at solving technical issues quickly results in your business conserving cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has developed a collection of customized tools and field-proven methodologies that permit the maximum level of effectiveness for online help and troubleshooting for small and midsize company computer networks. Progent offers protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access allows the staff of Progent's online support team to connect to your company's computer system without breaching network security.
Progent's highly evolved customer support reporting application includes thorough histories for all service that Progent's customers have been provided. Progent's team engineers have the benefit of the details of assistance provided to each customer by every engineer. This archive of anomalies and responses is stored as a quickly exploitable proprietary knowledge base that enables Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's online consulting experts are able to find optimal resolutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Greensboro or anywhere in North Carolina or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, visit Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's phone-based technical service experts have credentials in an extensive array of products and technologies. This wide range of capability allows Progent's consultants to handle practically any crisis that may take place in a small company information system. Credentials earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-operating system networks, Progent also offers the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services available from Progent to customers in Greensboro and anywhere in the state of North Carolina include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a wide range of information technology such as system architecture, messaging systems, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and migration from older systems to current Windows or Linux solutions. Progent's group-based methodology for solving technical problems promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency online help for analyzing anomalies within UNIX/Linux systems based on popular variants of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for networking engineers, and indicates a consultant's network technology skills at the expert level. CCIEs know how to resolve even the most intractable issues occurring in network infrastructure planning, integration, management, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs offer exceptional value since their broad expertise permits them to find solutions for the most difficult problems quickly. In typical cases, less experienced engineers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few support providers make CCIEs available to help small and mid-size businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can get urgent assistance for severe network problems that are impacting worker productivity but are outside the scope of your local computer support personnel. Progent's Cisco-qualified CCIE support experts can tie into your network by means of state-of-the-art on-line support tools to perform efficient, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's popular family of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online service professionals can deliver computer troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can assist your company with a broad variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint Server development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of online desktop support such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISM and CISSP network security engineers can provide a range of system protection services to improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help your business to recuperate rapidly after a damaging breach. Security support services available from Progent include: in depth security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; installing firewalls; building secure techniques for off-site and mobile connectivity; protecting your email system from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help organizations of any size connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the services of world-class remote consulting professionals for special IT projects that small companies frequently request. Progent's charges for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Greensboro Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk Call Center support programs for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for small organizations who lack the budget to create an internal Help Desk but who require fast access to an effective Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Call Center is designed for larger businesses and operates as a seamless extension of your existing Call Center staff. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to resolve complex computer system problems, or be available in overflow situations when your regular service providers are overwhelmed.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk or improving your existing organization, evaluating or modifying Call Center application software to address the particular demands of your company, or adding temporary online staff to reinforce your existing Help Desk resources during demanding events such as software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center team of experienced information technology experts gives your clients in Greensboro or anywhere in the state of North Carolina immediate access to a large technical support resource with extensive experience offering telephone-based help and online troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a crucial driver of company productivity, and Progent's goal is to fix rather than just report technical issues.
Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts Group offers phone-based and in-depth engineering expertise and education in specific application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft Office Excel. To learn additional information concerning Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac consultants can nurture the imaginative aspect of Mac systems by delivering remote help services and training in graphics, sound, and motion video. Progent's support professionals offer assistance in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures like capturing or digitizing audio/video or putting together an audio/video post production lab.
Online Network Monitoring Support
Progent can provide companies in Greensboro, or anywhere in the state of North Carolina, online computer system monitoring support centered around Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so that your network support is proactive rather than reactive. By anticipating possible trouble spots before they result in network outages, remote monitoring can ward off stressful and costly information system failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that support a mix of OS platforms.
To get in touch with Progent about emergency remote help with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.