For small and midsize companies located in Greensboro or anywhere in North Carolina, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to help with high-level security design and business continuity preparedness.
Progent's remote support services offer excellent leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve most information system issues rapidly. Efficient support reduces immediate expenses because service calls take up fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization benefits even more in incidental expenses by minimizing or avoiding system downtime and related costs stemming from business discontinuity, upset clients, idle workers, and de-focused management.
Progent's billing model for remote support is structured to maximize the impact of your network support investment. Progent charges per minute for phone consulting, so you are invoiced only for the support that you actually get. Unlike many remote service firms, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and simple policy for billing avoid situations where fast fixes somehow turn into large tabs. Progent's skill at dealing with technical issues efficiently results in your business spending less cash.
Progent's Remote Support Technologies
Over time, Progent has refined a collection of optimized tools and proven methodologies that promote the highest level of effectiveness for online technical support and repair for small business IT systems. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the consultants of Progent's remote service group to interface to your company's network without compromising system security.
Progent's advanced service reporting system stores thorough histories of the service that Progent's clients have been provided. Progent's authorized engineers have access to the records of all help provided to each Progent client by any consultant. This history of anomalies and fixes is structured as an easily exploitable proprietary database that permits Progent's online technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft permit access to other vast support knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's remote service experts are able to determine optimal solutions promptly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Greensboro or anywhere in North Carolina or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, visit Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's online technical support engineers possess advanced credentials in an extensive set of technologies. This broad scope of technical skills permits Progent's consultants to handle practically any problem likely to take place in a small or midsize business network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Associate.
To support businesses with mixed-operating system environments, Progent also offers the skills of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote technical support services Offered by Progent to companies in Greensboro and throughout the state of North Carolina include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a broad array of information technology such as system infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and easy management, and migration from older applications to the latest Microsoft Windows or Linux-based environments. Progent's team-oriented approach to resolving technical issues enables fast escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking consultants, and certifies a consultant's network technology skills at the expert level. CCIEs can resolve even the most difficult problems surrounding network infrastructure design, installation, administration, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS network management tools and developing alternate approaches or locating software patches. Cisco CCIEs offer exceptional value since their broad experience allows them to solve the most difficult problems rapidly. In typical cases, less experienced service providers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide fast phone access to a CCIE so your company can receive immediate help for serious network problems that are lowering business productivity but are not within the scope of your regular network support group or consultant. Progent's Cisco CCIE engineers can interface to your computer system via the latest on-line support technology to provide fast, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling selection of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN technology.
Authorized MS Windows Experts
Progent's Microsoft-qualified remote service engineers offer computer system repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can assist your company with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server 2013 design,
Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISSP and ISSAP network security consultants offer a variety of system protection solutions to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your company to recover quickly after a damaging breach. Security consulting services available from Progent include: thorough security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm assaults; setting up firewalls; establishing secure techniques for remote and mobile communication; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help organizations of any size connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine physical IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small businesses frequently request. Progent's rates for ongoing consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these special areas of computer technology enables customers to complete critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Greensboro Business Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk Call Center service offerings for small businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for smaller businesses who don't have the budget to build and maintain an internal Call Center but who want fast response from an effective Help Desk with proficient telephone assistance plus the technical depth to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless extension of your current Help Desk team. Progent's Virtual Help Desk Call Center can serve as an escalation resource to handle complex technical problems, or be available in those situations when your other resources are swamped.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk Call Center or improving your current one, identifying or modifying Help Desk software products to handle the unique demands of your corporation, or adding temporary phone support staff to supplement your in-house Call Center resources to deal with high-demand situations such as software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk team of veteran network professionals offers your workers in Greensboro or anywhere in the state of North Carolina instant contact with a reliable network service group with years of background providing phone consulting and remote repair service for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center recognition as a crucial driver of company efficiency, and Progent's aim is to fix and not merely document network problems.
Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts Group can supply phone-based professional consulting expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft applications including Microsoft CRM, MS Project, Word, and MS Office Excel. To read additional information on Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac consultants can promote the imaginative aspect of Mac computing by offering phone-based help services and education in imaging, audio, and motion video. Progent's consultants offer assistance in a large selection of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common procedures such as capturing or digitizing audio/video or establishing an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Greensboro, or anywhere in the state of North Carolina, remote network and server monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so your network support is proactive and automated. By detecting potential problems before they expand into downtime, system monitoring can head off stressful and expensive service crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or environments that incorporate a combination of OS platforms.
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.