Enlarging your at-home workforce may have a major impact on IT architecture, security/compliance, and corporate culture. Progent has two decades of experience assisting SMBs to plan, configure, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Greensboro company to pick the right tools and adhere to best practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent offers services that go from as-needed expertise for getting you over challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can help Greensboro, North Caroline companies to with any aspect of building a high-functioning work-at-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, data security, data protection solutions, and unified management.

Video Conferencing for an At-Home Workforce
A broad selection of video conferencing platforms from major vendors enable online meetings, video and voice conferencing, chat, and screen sharing for both local workers and teleworkers. Many companies utilize multiple products to meet the needs of their various partners and clients. Progent can assist your organization to manage your current conferencing environment and optimize the engagement of your remote workforce.

  • Skype for Business is Microsoft's leading unified communications product that supports real-time presence, instant messaging, audio and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can help your company to configure and manage Skype for Business client software to support your at-home employees. To learn more about Progent's consulting services for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's multiuser video phone app for compatible iOS and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 simultaneous users for video calls. For details about Progent's support expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for training. To learn more about Progent's support services for Cisco Webex as well as for other IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and content with features that include IP voice and video calling, threaded chat, plus data sharing. For details about Progent's consulting expertise for Microsoft Teams and for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these products and assist your business to optimize your network infrastructure to host them.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Greensboro, North Caroline business, call 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Progentís Microsoft-certified engineers can assist your organization to enhance your servers or desktops from 32 to 64 bits. Progent can assist you to calculate the risks and advantages of upgrading to 64-bit computing, plan an efficient migration process that minimizes business disruptions, and offer inexpensive, professional online help to assist your organization to configure 64-bit operating systems and application software on your current computers.

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    Barracuda Backup is an affordable, subscription-based backup/restore service for small and medium-size businesses. A Barracuda Backup solution can incorporate a purpose-built hardware appliance built by Barracuda or a virtual appliance with comparable features but which uses your own storage hardware. Barracuda Backup protects vital company data generated locally, at one or multiple remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad range of consulting services to assist your business to plan, integrate, operate and repair a backup and disaster recovery solution based on Barracuda Backup.

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    Progent delivered a wireless integration solution that enabled a school to increase efficiency and eliminate the ongoing costs of a dedicated data connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is designed for interfacing remote locations as far as 2.5 miles apart and can reach even longer ranges. This wireless solution provided improved performance and reliability than simply amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz spectrum it provided immunity to outside interference.

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    Progent's Microsoft-certified consultants offer remote or in-person support to assist companies of all sizes to plan, deploy, manage, and troubleshoot a backup system built around System Center 2012 Data Protection Manager. Progent can help you to migrate from earlier versions of Data Protection Manager or from a different backup/recovery system, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud-based, or hybrid datacenters. Progent offers as-needed support for resolving especially challenging issues, or full project management services. Progent can also assist your business to design SCDPM 2012 into a comprehensive disaster recovery strategy.

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    Progent's consultants offer Apple macOS and Mac OS X users a variety of services including workstation support, Apple macOS and OS X consulting, Apple Mac integration with Windows networks, Entourage and Exchange Server help, network protection services, and one-on-one training. Progent can assist clients to migrate to macOS from Mac OS X or other earlier versions of Mac OS X and Progent can provide expertise with Apple macOS and Mac OS X application software. Progent can also assist your business with Apple iPhone integration and iPad synchronization, or moving to iCloud services. For computer environments built solely on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of designing, integrating and supporting a network infrastructure that is available, secure, efficient and aligned with your company's objectives.

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    Progent offers a variety of network service bundles for small organizations. These information technology outsourcing and server monitoring solutions are based on the proactive problem solving abilities of Microsoft System Center Operations Manager 2007, a state-of-the-art server and system management product that monitors the reliability, performance, and safety of your information system and isolates potential problems before they can bring down your network. With Progent's economically priced IT support programs, small businesses can choose a simple co-sourcing package based on System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution.

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    SQL Server 2008 delivers indispensable, familiar tools to computer experts as well as to network users, reducing the difficulty of creating, integrating, administering, and accessing company information and database applications on platforms ranging from handheld devices to corporate data systems. The sophistication and integration demands of Microsoft SQL Server 2008 call for an IT consulting firm with real-world expertise and wide knowledge in planning and building data-driven, end-to-end business IT applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft technology, ensures you success in designing, deploying and supporting Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET platform.

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    Progent can help small and mid-size businesses to install centralized endpoint management and monitoring platforms for administering devices operated by work-from-home employees.

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