Fast and Affordable Remote Support for Greensboro North Carolina Information Networks
For organizations located in Greensboro North Carolina, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.
Progent's online support engineers offer exceptional leverage because they possess the practical background and have access to the advanced tools needed to solve most network problems quickly. This reduces immediate expenses since solutions require fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your location. Your company saves even more with incidental expenses by minimizing or avoiding system outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting expertise is particularly helpful in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's pricing policy for remote support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the services that you receive. In contrast to typical remote service firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing save you from scenarios where quick solutions somehow end up as substantial bills. Progent's penchant for handling problems efficiently means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of optimized technologies and proven processes which allow the highest degree of efficiency for online help and repair for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to interface to your company's computer system without breaching network security.
Progent's proven customer support database system stores comprehensive histories describing the service that Progent's customers have received. Progent's staff service personnel have access to the records of services delivered to every Progent customer by any Progent engineer. This database of anomalies and solutions is organized as a quickly searchable support database that permits Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow priority response from vendors' internal support staff so Progent's online consulting experts are able to find the best resolutions promptly.
Remote technical support services available from Progent to clients in Greensboro North Carolina include:
Certified Microsoft Windows Support
Progent's Microsoft-certified remote service professionals offer computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help you with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Skype for Business migration consulting, Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop support services to help you company to deploy, integrate, troubleshoot, and administer workstations and laptops based on Windows. Progent's PC desktop support services cover areas such as offering Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network engineers, and certifies an individual's networking skills at the expert level. Cisco CCIEs know how to handle even the most complex problems encountered in network planning, integration, management, security, and problem solving. CCIEs operate closely with Cisco's in-house product support engineers in analyzing problems with IOS Software network management tools and coming up with workarounds or identifying program patches. CCIEs provide excellent value since their depth of experience allows them to find solutions for problems rapidly. In common cases, less qualified service providers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can connect to your computer system by means of advanced remote support technology in order to perform fast, safe, and economical diagnosis and repair.
North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina
Progent's CCIEs can provide expertise in all of Cisco's popular selection of networking appliances. Cisco infrastructure expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Aironet APs deployment support, Cisco WiFi controllers integration consulting, Cisco VPN Integration assistance, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security solutions to enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help your business to recuperate quickly after a serious breach. Security solutions offered by Progent include: comprehensive information security and compliance analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from malicious assaults; integrating firewalls; building secure mechanisms for remote and mobile communication; guarding your messaging system from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting services to help organizations of any size connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote support services to address a wide array of computer technologies such as system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with migration from older applications to Windows or Linux solutions. Progent's team-oriented approach to resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer emergency remote help resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all key facets of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these special fields of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Greensboro Company Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center support programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting services can aid you in building an efficient new Help Desk or enhancing your established organization, selecting or modifying Call Center application software to handle the particular requirements of your business, or providing temporary phone support personnel to reinforce your existing Help Desk Call Center group to deal with high-demand situations like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran information technology experts provides your customers in Greensboro North Carolina fast assistance from a reliable network service group with substantial experience providing phone consulting and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk recognition as a major enabler of business success, and Progent's goal is to solve instead of just record IT issues.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Group can supply online professional consulting expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, programming, and training for Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Greensboro North Carolina remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so your computer support is proactive rather than reactive. By anticipating potential issues before they evolve into full-scale emergencies, remote monitoring can head off disruptive and expensive service crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks powered by a combination of OS platforms.
To get in touch with Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Greensboro North Carolina, Progent's online computer support engineers can provide effective and cost-effective IT help whenever your business has to have it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to solve network problems rapidly while eliminating the expense and lost time associated with on-site service visits.
Even if your Greensboro office works with a local freelance consultant or employs a full time IT staff that can deal with common network problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to handle sudden network crises or especially complicated integration problems.
Features of Progent's Online Network Services for Greensboro North Carolina
Progent's online help, remote repair, network security consulting, and network management services offer businesses in Greensboro North Carolina the greatest leverage for your support investment. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk call center services and system management, Progent's professionals can deliver your company enterprise-level network support while allowing you to avoid the expense and administration overhead of running a large in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Greensboro North Carolina and is also ideal for networks in geographic regions that lack technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad range of Microsoft support utilities, service information, and continuing education.
- By the Minute Rates to Reduce Expenses
Progent provides remote support on a minute-by-minute billing plan, so you are charged only for the support you use. Progent requires no minimum charge for phone service and imposes no periodic subscription fee for services provided during normal business hours. This protects you from facing big bills for routine repairs.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco can provide access to on-staff specialists with experience in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to build high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core support offerings consist of system integration, MS Exchange consulting, system security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide in-depth consulting expertise in critical business applications. Support offered by the Application Experts Group includes:
Dynamics GP Support and Programming
Microsoft Project and Project Online Support
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management Support and Application Programming
Amazon Marketplace Web Service Programming
By providing a convenient one-stop resource for network generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive information technology solutions that address the special requirements of your business.
- Sophisticated Online Access Tools
Protected online access permits Progent's service professionals to observe precisely what your users see. This makes it possible to produce fast fixes to issues that might otherwise require an expensive personal service call. Cutting-edge online access tools and experienced engineers together allow Progent to resolve most IT problems rapidly and economically. Progent is an industry leader in online troubleshooting and remote system monitoring.
- Compatibility with Popular VPN Products
Progent supports safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Service for Maximum Network Uptime
For offices with line-of-business applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-conscious organizations whose clients require instant recourse to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT background, refined support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, at the front lines of network support, performing a wide range of IT tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested approaches for using computer knowledge to fix real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises help by the minute. As a result, you are charged just for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for services provided during regular working hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you won't be forced to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent can concentrate on delivering high-value services where Progent faces little competition. Businesses who work with familiar independent consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they result in downtime, network monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.