Fast and Affordable Remote Support for Greensboro Computer Systems
For companies located in Greensboro or anywhere in the state of North Carolina, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, plus the services of CISSP-certified security consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online support engineers offer excellent leverage because they possess the practical experience and have access to the advanced tools necessary to resolve the majority of network problems rapidly. This lowers direct costs since solutions use up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization saves even more in incidental expenses by minimizing or eliminating system downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support know-how is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing policy for online support is designed to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you pay exclusively for the support that you receive. Unlike many online support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing avoid situations where speedy. minor solutions manage to turn into substantial invoices. Progent's skill at solving problems efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized technologies and field-proven processes which promote the highest degree of effectiveness for remote engineering help and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to link to your company's system without breaching corporate security.
Progent's powerful customer support database application maintains comprehensive histories describing the service that Progent's customers have been provided. Progent's staff engineers have access to the records of support delivered to each customer by every consultant. This history of problems and resolutions is organized as a conveniently retrievable internal knowledge base that allows Progent's online technical professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and close associations with major vendors including Cisco and Microsoft make available additional massive technical databases and permit priority response from vendors' in-house support staff so Progent's online service experts can determine the best resolutions in the least time.
Remote technical support services available from Progent to customers in Greensboro and throughout the state of North Carolina include:
Certified MS Windows Expertise
Progent's Microsoft-expert online service professionals offer computer problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration support, Skype for Business Server migration support, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to help you business to install, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure engineers, and indicates a consultant's network technology skills at the master level. CCIEs know how to resolve the most difficult problems occurring in network design, deployment, maintenance, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating program patches. CCIEs provide excellent value because their deep expertise enables them to fix problems rapidly. In typical instances, less qualified service providers can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can connect to your computer system using the latest remote troubleshooting tools in order to perform efficient, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling selection of infrastructure devices by offering consulting services that include:
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a range of security solutions to strengthen the defenses of your Windows, macOS and OS X, Linux, or UNIX network against attacks or help your company to clean up quickly following a damaging breach. Security consulting services available from Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid cleanup after virus and worm assaults; integrating firewalls; building secure mechanisms for off-site and mobile communication; protecting your email infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine local resources along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for recovering applications and services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can generate reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote consulting services to cover a broad range of information technologies such as system architecture, messaging systems, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in environments that combine Linux and Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to MS Windows or Linux-based environments. Progent's team-based approach to resolving technical issues enables fast escalation, when required, to engineers with task-relevant experience to handle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.
Major Linux versions for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so all looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows clients to execute critical projects within budget and on time. Progent's special remote engineering solutions include:
How Your Greensboro Company Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk service offerings for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Call Center consulting services can support you in building an effective new Help Desk Call Center or improving your current organization, identifying or modifying Call Center software to address the unique requirements of your company, or providing temporary online staff to supplement your internal Help Desk Call Center group to deal with demanding scenarios such as software transitions, major upgrades, or installing new business software.
Progent's Help Desk staff of seasoned information technology experts gives your customers in Greensboro or anywhere in the state of North Carolina quick communication with an efficient network service resource with years of background providing phone consulting and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center perception as a significant enabler of company success, and Progent's goal is to resolve rather than just track IT problems.
- Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group offers phone-based advanced consulting support and education in key business application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's consulting, custom development, and education services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Greensboro, or anywhere in the state of North Carolina, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so your network maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into full-scale emergencies, automated monitoring can avoid stressful and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on a mix of operating systems.
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Greensboro or anywhere in the state of North Carolina, Progent's online computer support engineers can deliver expert and affordable system support the moment your company needs it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access technology to repair network problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Greensboro company relies on a regular independent consultant or maintains a full time IT staff that can deal with typical network issues, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to deal with unexpected system emergencies or especially complex integration problems.
Benefits of Progent's Network Help for Offices in Greensboro
Progent's online support services allow your Greensboro business to enjoy the advantages of immediate, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your information system will derive added business worth by becoming more available, efficient, and protected. Benefits to your company include:
- Seamless virtual expansion of your local support resources
For most businesses in Greensboro or anywhere in North Carolina, local network service providers, whether consisting of freelance consultants or an in-house maintenance staff, can solve the majority of technical problems. On the other hand, major troubles can spring up when local support personnel are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your usual service technicians. In these instances, Progent's on-call service experts give you an easy, fast, and economical way to augment your local help and to transfer useful knowledge to improve your ability to resolve future issues locally.
- Reduced Dependence on Individual Consultants
For IT maintenance, smaller organizations often rely on individual freelance service providers. Although freelance consultants have smaller overhead than larger consulting companies and can often charge marginally less, they are often overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the absence of reserve help may force your business to wait for assistance during an IT crisis. As your network expands, network downtime and problems with vital software are more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a dependable source of reserve service expertise to make sure your IT system stays available.
- Create a Scalable Foundation for Smooth Growth
Organizations typically begin with an information system implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes often get thrown onto a weak foundation. When a network grows, reliability and expandability problems can hinder the success of the business. These poorly built systems need careful assessment, intelligent long-term planning, and extensive technical expertise to upgrade to a network infrastructure able to provide the stable foundation to handle current business demands and facilitate downstream growth.
- Work with Solution Providers Instead of Technology Sellers
Smaller offices need advice and technical education to negotiate an ever more complex array of product alternatives capable of accelerating business success and enhancing productivity. These companies hardly need a network engineer who is trying to earn a commission on a specific vendor's products. Network support and product selling can lead to a scenario where the proposed
solution is designed around a profitable technology instead of the genuine needs of a client. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align IT consulting with the real needs of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical experience, refined remote support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Full Line of Servers
Progent offers in-depth expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site visits by the minute. As a result, you are billed only for delivered services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for support services provided during regular working hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be forced to permit simple problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or local support firms who offer scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation transmitted by every staff member to each customer. The practice of documenting and organizing support records results in more effective support and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer round-the-clock remote tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing potential issues before they cause downtime, network monitoring can keep your information network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.