Fast Remote Support for Greensboro North Carolina IT Networks
For organizations in Greensboro North Carolina, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic issues.
Progent's remote support engineers offer exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced tools needed to solve most information system problems quickly. This lowers direct expenses because solutions use up fewer billable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization benefits additionally with indirect costs by reducing or avoiding system outages and related costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote consulting know-how is especially helpful in environments that rely on public clouds for critical infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's pricing model for online help is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you are charged just for the support that you actually get. Unlike typical remote support firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing save you from scenarios where speedy. minor fixes manage to turn into major tabs. Progent's skill at solving problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized technologies and proven processes that ensure the highest degree of efficiency for remote consulting and troubleshooting for information networks of any size. Progent's remote service group can communicate with your environment without violating system security.
Progent's proven technical support database system maintains extensive histories for the service that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of support rendered to every Progent client by every Progent engineer. This history of trouble tickets and responses is organized as a quickly retrievable internal database that enables Progent's online support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft open up other vast technical knowledge bases and permit quick response from vendors' in-house support staff with the result that Progent's remote consulting experts are able to come up with the most efficient solutions promptly.
Online technical support services available from Progent to companies in Greensboro North Carolina include:
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Certified Windows Expertise
Progent's Microsoft-certified remote service experts offer network problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist you with a broad range of technology support including Windows Server 2022 planning and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams configuration help, Skype for Business planning and deployment support, Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable desktop support services to help your business to deploy, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 11 system design and migration assistance and Windows 10 integration assistance, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops along with your web-facing mobile devices.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure engineers, and indicates a consultant's networking skills at the master level. Cisco-qualified CCIEs know how to deal with the most complex problems surrounding network planning, installation, administration, compliance, and repair. CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network management tools and coming up with workarounds or identifying software updates. CCIEs represent an excellent value because their deep experience permits them to find solutions for problems quickly. In common instances, less seasoned service providers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can interface to your environment by means of advanced on-line support tools in order to perform efficient, safe, and affordable analysis and repair.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading family of networking products. Cisco infrastructure expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet APs consulting help, Cisco wireless controllers support Services, Cisco VPN and Security Integration expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide you to carry out the time-critical first phase in responding to a ransomware attack by containing the malware. Progent's remote ransomware expert can assist businesses to identify and isolate breached servers and endpoints and guard undamaged resources from being penetrated. If your Greensboro network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery consultants can assist your Greensboro organization to reconstruct a system victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim. Progent's group of IT security experts have the broad range of skills required to reconstruct all critical components of a compromised network rapidly and with minimal data loss. To find out more, see Progent's ransomware removal and business restoration expertise.
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CISM and CISSP Certified System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security services that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to recuperate rapidly after a serious penetration. Security consulting services offered by Progent include: comprehensive network security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; setting up firewalls; establishing safe mechanisms for remote and mobile communication; defending your email system from spam and directory harvest attacks; and managing 24x7 proactive monitoring.
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Hybrid Cloud Integration Solutions
Progent offers expert online consulting support to help organizations of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine local resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent process for restoring services quickly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can generate audit reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the hardware making up the basic IP network.
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UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online support services to cover a broad spectrum of information technologies such as network architecture, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified management in networks that include Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from older applications to Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency remote help diagnosing anomalies affecting UNIX/Linux networks based on leading variants of UNIX such as:
Mac OS X
Solaris
IBM AIX OS
HP-UX
Berkeley UNIX (BSD)
SGI/Irix
ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services addresses all key aspects of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and track your backup processes and enable non-disruptive backup and rapid restoration of critical files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software bugs. Managed backup services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management offer businesses of any size a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. In addition to optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business initiatives and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Android, and other personal devices. With 2FA, whenever you sign into a protected online account and give your password you are asked to verify your identity via a unit that only you possess and that uses a different network channel. A broad range of out-of-band devices can be utilized as this second form of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register several validation devices. To learn more about Duo identity validation services, see Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of real-time management reporting plug-ins created to work with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based control and world-class security for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special fields of information technology enables clients to execute critical projects economically and on schedule. Progent's project-based remote engineering solutions include:
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Help Desk Support
Progent's Call Center support alternatives for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting services can aid you in building an effective new Help Desk Call Center or revamping your current organization, selecting or customizing Help Desk Call Center application software to address the special demands of your business, or providing occasional online staff to reinforce your in-house Call Center resources to deal with demanding events such as software migrations, major upgrades, or installing brand new business software.
Progent's Call Center staff of seasoned network consultants offers your customers in Greensboro North Carolina rapid communication with an efficient support group with years of experience delivering telephone-based consulting and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a significant driver of company success, and Progent's goal is to solve rather than simply record technical issues.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Team offers phone-based professional consulting support and education in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To find out additional information concerning Progent's consulting, custom development, and training services, see Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center2, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Greensboro North Carolina online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can configure SCOM to suit your environment so that your computer support is proactive and automated. By exposing looming issues before they result in downtime, automated monitoring can avoid disruptive and expensive service crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems based on a variety of operating systems.
How Your Greensboro Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Greensboro North Carolina, Progent's online computer support engineers are ready to deliver expert and cost-effective IT support the moment your organization requires it. Over two decades of providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine remote access technology to repair network problems quickly while eliminating the cost and lost productivity that comes with on-premises support calls.
Even if your Greensboro organization works with a local freelance support technician or maintains a full time IT staff that know how to handle the majority of network issues, Progent's Microsoft certified consultants can still offer an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to fix unexpected network emergencies or particularly complicated integration problems.
Benefits of Progent's Network Help for Organizations in Greensboro North Carolina
Progent's remote support services enable your Greensboro organization to experience the advantages of immediate, expert IT support without the cost of maintaining a full-time IT organization. Your information system will acquire greater business value by becoming increasingly available, productive, and protected. Advantages to your company include:
- Convenient virtual extension of your local IT resources
With most companies in Greensboro North Carolina, local network support resources, whether represented by outside consultants or a full-time maintenance staff, can resolve the majority of network issues. However, major troubles may strike when local support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your local service technicians. In these cases, Progent's online service experts give you an easy, fast, and economical way to augment your local resources and to pass on valuable knowledge to improve your ability to resolve future issues locally.
- Less Reliance on Individual Service Providers
For IT maintenance, smaller offices commonly depend on individual freelance consultants. Although independent service people have less internal costs than larger support firms and can often charge marginally less, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of reserve help may require your business to wait for help during an IT crisis. As your company grows, system downtime and trouble with critical software become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of backup support expertise to make sure your network is always up and running.
- Build a Scalable Foundation for Seamless Expansion
Organizations often start with an IT system created on a modest budget. Without a robust infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. When a company grows, stability and expandability problems can hinder the success of the business. These poorly built systems need careful assessment, intelligent long-term planning, and extensive technical expertise to evolve to a system infrastructure able to provide the solid foundation to meet vital business requirements and facilitate downstream growth.
- Work with Problem Solvers Rather Than Technology Resellers
Smaller organizations need advice and technical education to negotiate an ever more complex maze of technology alternatives available for promoting business growth and improving efficiency. They do not need a network engineer who is motivated to sell a specific vendor's products. IT support and product selling can lead to a situation where the recommended
solution is designed around a profitable product instead of the true needs of a client. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to align IT consulting with the real interests of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical expertise, refined remote support tools, and understanding of enterprise networking allow businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
- Best Practices
Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, at the front lines of network service, performing a broad variety of technical tasks for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This guarantees that you get not only world-class IT skills, but also a support engineer with field-tested approaches for using computer knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises help per minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment for services provided during regular working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be tempted to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent faces little competition. Businesses who work with familiar freelance consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, protected, and efficient.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
How Does Our Company Begin Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.