Fast Online Technical Support for Greensboro North Carolina Computer Systems
For organizations located in Greensboro North Carolina, Progent provides online technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's online technical support experts provide excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to solve most network issues quickly. This lowers direct expenses because service calls accumulate minimal chargeable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company benefits even more with indirect expenses by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you actually get. In contrast to many remote support firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and simple model for billing prevent situations where speedy. minor repairs manage to turn into major tabs. Progent's skill at handling technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an array of optimized tools and field-proven processes that permit the maximum degree of effectiveness for online engineering help and troubleshooting for computer systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's remote service group to connect to your network remotely without breaching system security.
Progent's sophisticated customer support database system stores detailed histories of all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of all help delivered to each customer by any engineer. This history of problems and repairs is stored as an easily searchable internal knowledge base that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft open up other extensive support databases and allow fast response from manufacturers' internal product engineers with the result that Progent's online service experts are able to find optimal solutions in the least time.
Online technical services provided by Progent to companies in Greensboro North Carolina include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier online support professionals can provide computer system repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist you with a wide range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration consulting, Microsoft Teams migration expertise, Skype for Business migration consulting, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop services to assist your company to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network consultants, and validates a consultant's network technology knowledge at the master level. CCIEs know how to handle the most stubborn issues surrounding network infrastructure design, integration, maintenance, compliance, and problem solving. CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with IOS Software network management tools and coming up with workarounds or identifying program patches. Cisco CCIEs provide exceptional value because their broad expertise permits them to fix problems rapidly. In many instances, less seasoned consultants can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can connect to your environment via sophisticated remote support technology to provide quick, secure, and economical analysis and remediation.
North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina State
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's industry-leading selection of networking devices. Cisco technology support available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting services, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Aironet Wireless Access Points planning and integration support, Cisco wireless controllers consulting, Cisco VPN and Security Consulting support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of security services that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to clean up quickly after a serious penetration. Security solutions offered by Progent cover in depth data security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; configuring firewalls; establishing secure mechanisms for remote and mobile connectivity; protecting your messaging infrastructure from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting services to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that utilize physical IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online support services to cover a broad range of information technologies such as system architecture, email solutions, network and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in networks that combine Linux and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with migration from older applications to Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving network problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Important Linux versions for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services designed to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight portfolio of IT management outsourcing services addresses all critical aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so any looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Greensboro Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading PSA tool for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk staff of experienced information technology experts gives your computer users in Greensboro North Carolina quick access to a large technical support group with extensive experience offering telephone-based support and remote repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk perception as a major driver of company productivity, and Progent's aim is to solve rather than simply track network problems.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Team offers remote professional engineering expertise and training in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, programming, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Greensboro North Carolina remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your environment so that your IT maintenance is proactive and automated. By spotting potential issues before they grow into downtime, proactive monitoring can head off stressful and expensive information system crises. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks powered by a variety of operating systems.
To get in touch with Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Greensboro North Carolina, Progent's online network support specialists are ready to provide expert and affordable system support the moment your company needs it. More than 15 years of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair network problems rapidly while eliminating the expense and lost time that comes with in-person service visits.
Even if your Greensboro organization deals with a local independent support technician or employs a full time IT staff that can handle ordinary network issues, Progentís Microsoft certified consultants can provide a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to solve sudden system crises or especially tough integration problems.
Details of Progent's Remote Computer Support for Greensboro North Carolina
Progent's online support, remote troubleshooting, network security expertise, and network administration services give companies in Greensboro North Carolina unparalleled leverage for your IT budget. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk call center services and system administration, Progent's professionals can deliver your business enterprise-level network support while permitting you to eliminate the cost and hassle of running a large internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Greensboro North Carolina and is also ideal for customers in more remote areas that lack technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a broad array of Microsoft support tools, service databases, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent offers online support on a per-minute billing plan, so you are billed only for the services you use. Progent has no minimum fee for phone support and asks for no monthly subscription fee for services delivered during regular working hours. This keeps you from facing big invoices for quick fixes.
- Availability of Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers access to on-staff specialists with experience in planning, deploying, and managing networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core support offerings include technology integration, MS Exchange consulting, system security planning, and Co-managed Help Desk services. Progent's Experts Team can provide world-class consulting expertise in critical application areas. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Training
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Management Support and Application Development
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient one-stop resource for IT generalists and specialists, Progent can deliver timely, inexpensive, and thorough IT solutions that address the unique needs of your business.
- Advanced Online Access Tools
Secure remote connectivity allows Progent's service experts to observe exactly what your users see. This makes it possible to produce quick solutions to problems that could otherwise require an expensive personal service call. Cutting-edge online access tools and experienced technicians combine to allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online support and automated network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Service for High System Uptime
For offices with vital applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed specifically for budget-constrained organizations whose clients require immediate recourse to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical background, refined remote support software, and familiarity with enterprise networking enable businesses to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does Our Company Start Getting Online Technical Support from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 deployment, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person help per minute. As a result, you pay just for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick solutions so you won't be forced to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support firms who provide scant documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by every staff member to every client. The practice of documenting and archiving service records allows more efficient support and avoids a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock remote monitoring services based on MS Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.