Immediate Remote Support for Greensboro IT Networks
Immediate Phone Help for Greensboro SystemsFor companies in Greensboro or anywhere in the state of North Carolina, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the assistance of CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support engineers offer exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology necessary to resolve most network problems quickly. This lowers direct expenses since service calls require fewer billable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your company benefits additionally in indirect costs by reducing or eliminating system downtime and associated costs due to business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive remote technical support expertise is particularly valuable for organizations that rely on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for remote help is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are billed only for the services that you actually get. Unlike many online service organizations, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and simple model for pricing prevent situations where speedy. minor repairs manage to end up as substantial tabs. Progent's penchant for dealing with technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and field-proven processes that promote the maximum level of efficiency for online engineering help and troubleshooting for information networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's Technical Response Center to link to your system remotely without violating corporate security.

Progent's proven customer support reporting system stores thorough histories for all support that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of support rendered to each Progent customer by every Progent consultant. This database of issues and repairs is structured as a quickly searchable proprietary knowledge base that enables Progent's remote support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and working relationships with important industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and permit fast response from vendors' in-house support staff so Progent's remote service experts are able to arrive at optimal resolutions promptly.

Remote services offered by Progent to businesses in Greensboro and anywhere in the state of North Carolina include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's top enterprises. The ProSight line of outsourced network management services covers all key areas of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical data, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver centralized control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows clients to complete critical initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing support services are a convenient solution for organizations who don't have the resources to support an internal Help Desk Call Center but who want fast response from a reliable Help Desk with professional telephone assistance plus the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent addition to your established Call Center resources. Progent's Virtual Call Center can operate as a an escalation alternative for the most difficult computer system problems, or be ready in those circumstances when your regular service providers are overwhelmed.

    Progent's Call Center team of seasoned network consultants provides your customers in Greensboro or anywhere in the state of North Carolina rapid access to a large support resource with substantial background delivering telephone-based help and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center perception as a key contributor to company success, and Progent's policy is to solve instead of merely track technical problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers online and in-depth consulting support and education in special business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for popular Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Greensboro, or anywhere in the state of North Carolina, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your computer support is proactive rather than reactive. By detecting looming issues before they evolve into network outages, system monitoring can head off stressful and expensive information system breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems based on a mix of OS platforms.
How Your Greensboro Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Greensboro or throughout the state of North Carolina, Progent's online computer support engineers can deliver expert and economical IT help whenever your organization has to have it. More than a decade of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to fix computer problems quickly while avoiding the cost and lost productivity associated with on-site support calls.

Even if your Greensboro office works with a local freelance support technician or maintains a full time IT staff that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the availability or the experience to fix sudden system emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Offices in Greensboro
Progent's remote network troubleshooting services enable your Greensboro company to experience the benefits of timely, enterprise-level IT support without the expense of managing an in-house IT organization. Your network will derive added strategic value by being increasingly reliable, efficient, and protected. Benefits to your company include:

  • Seamless virtual extension of your local IT resources
    With most businesses in Greensboro or anywhere in North Carolina, nearby computer support resources, whether represented by independent consultants or an in-house maintenance staff, can solve typical network issues. However, major troubles may occur when local resources are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your onsite service personnel. In these instances, Progent's on-call service specialists provide an easy, fast, and budget-friendly way to supplement your local help and to convey useful information to improve your capability to deal with downstream problems in-house.

  • Less Dependence on Individual Service Providers
    For IT support, smaller organizations commonly depend on independent freelance consultants. While independent service people have smaller internal costs than larger consulting firms and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the lack of backup help may force your business to go without assistance during an emergency. As your network grows, system unavailability and problems with vital applications are more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of backup service expertise to make sure your network stays available.

  • Build a Scalable Foundation for Smooth Growth
    Companies typically begin with an information system implemented on a modest budget. Lacking a proper infrastructure, band-aid fixes can get thrown onto an unstable foundation. As a company grows, reliability and scalability issues can hinder the productivity of the business. Such poorly designed systems require careful analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a network infrastructure that can deliver the solid foundation to handle current business demands and facilitate downstream expansion.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller companies need guidance and technical training to negotiate an ever more complicated array of product options available for promoting business growth and improving efficiency. Businesses hardly need a computer engineer who is motivated to earn a commission on a specific vendor's technology. Network support and product sales can lead to a situation where the proposed solution is designed around a profitable product instead of the genuine requirements of a business. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to align IT consulting with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical experience, refined remote support tools, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Complete Range of Servers
    Progent can provide in-depth support for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 maintenance, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server management, Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits by the minute. Consequently, you pay exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no initialization fee and requires no retainer for services delivered during normal business hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or local service organizations who provide scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by every consultant to each customer. The practice of detailing and archiving support activity allows more effective support and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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