Fast Remote Help for Greensboro Computer Systems
Immediate Remote Support for Greensboro SystemsFor companies in Greensboro or anywhere in the state of North Carolina, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's online support experts offer excellent value because they possess the real-world background and are equipped with the sophisticated tools necessary to solve most network issues quickly. This reduces immediate costs because service calls use up fewer chargeable minutes. Online help also avoids the expense of sending a consultant to your site. Your organization saves additionally in incidental expenses by reducing or eliminating network downtime and related losses due to business disruption, upset clients, idle workers, and distracted executives. Progent's extensive remote technical support experience is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's billing model for online support is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike many remote service organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing avoid situations where speedy. minor repairs manage to turn into big invoices. Progent's skill at handling problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized tools and proven processes which allow the maximum degree of efficiency for remote consulting and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to link to your network remotely without violating corporate security.

Progent's powerful service database application stores comprehensive histories for all support that Progent's clients have received. Progent's team service personnel have access to the details of assistance provided to every Progent client by any engineer. This history of issues and responses is organized as an easily exploitable proprietary knowledge base that permits Progent's online technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and permit fast response from vendors' internal product engineers so Progent's online consulting experts are able to find the best resolutions promptly.

Remote technical support services offered by Progent to companies in Greensboro and throughout the state of North Carolina include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital data, applications and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important fields of information technology allows customers to complete critical projects economically and on schedule. Progent's special online engineering services include:

  • Call Center Services
    Progent's Help Desk service options for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing support services are ideal for companies who lack the money or time to create an internal Call Center but who need fast access to a dependable Call Center with professional telephone support as well as the technical depth to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and serves as a seamless reinforcement of your established Call Center organization. Progent's Virtual Call Center can act as a an escalation resource to handle the most difficult technical problems, or be available in hectic instances when your regular service providers are swamped.

    Progent's Call Center staff of experienced network professionals gives your clients in Greensboro or anywhere in the state of North Carolina rapid communication with a dependable network service group with extensive background delivering telephone-based help and remote troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center recognition as a significant contributor to business productivity, and Progent's policy is to resolve rather than just record technical issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Team provides phone-based advanced consulting expertise and training in special business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom development, and education offerings, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Greensboro, or anywhere in the state of North Carolina, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your environment so that your computer maintenance is proactive rather than reactive. By detecting looming problems before they result in network outages, automated monitoring can minimize disruptive and expensive network failures. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that incorporate a combination of operating systems.
How Your Greensboro Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Greensboro or anywhere in the state of North Carolina, Progent's online network support engineers can provide effective and economical system support whenever your company needs it. More than a decade of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to fix IT problems rapidly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Greensboro business relies on a regular independent support technician or employs an in-house organization that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the time or the expertise to address sudden network crises or especially complicated integration problems.

Features of Progent's Online Computer Services for Greensboro
Progent's online support, remote troubleshooting, system security consulting, and network management services offer companies in Greensboro or anywhere in the state of North Carolina the greatest leverage for your IT investment. Whether you require occasional phone help and remote network repair or ongoing Help Desk outsourcing support and network management, Progent's professionals can provide your company enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical background, refined support tools, and understanding of corporate IT allow companies to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of real-world industry background, in the trenches of network support, executing a wide variety of technical projects for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This ensures that you get not only expert technical help, but also a support engineer with field-tested approaches for applying computer knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent faces little competition. Businesses who utilize trusted freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.