Fast and Affordable Remote Support for Greensboro North Carolina Networks
Fast Remote Consulting for Greensboro NetworksFor businesses in Greensboro North Carolina, Progent offers online support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-qualified security consultants to help with advanced security architecture and diagnostic issues.

Progent's remote technical support engineers provide excellent leverage because they possess the practical background and are equipped with the advanced technology required to resolve most network issues rapidly. Efficient support reduces direct costs since service calls use up minimal billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company benefits even more with incidental costs by minimizing or avoiding system outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive remote technical support experience is particularly helpful in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay only for the support that you actually get. Unlike many online service organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid situations where quick solutions somehow turn into substantial invoices. Progent's penchant for handling technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a collection of customized technologies and field-tested processes that permit the highest degree of effectiveness for online technical support and troubleshooting for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to access your environment remotely without compromising system security.

Progent's proven technical support database application stores detailed documentation describing the support that Progent's clients have received. Progent's team engineers have access to the details of all help rendered to each client by every consultant. This database of anomalies and solutions is stored as an easily accessible support database that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft open up other extensive technical knowledge bases and permit priority response from manufacturers' internal support staff so Progent's remote service specialists can find optimal resolutions quickly.

Online technical services available from Progent to customers in Greensboro North Carolina include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight series of outsourced network management services covers all critical facets of information technology including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and enable non-disruptive backup and rapid restoration of critical files, applications, system images, and VMs. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, user mistakes, malicious insiders, or software bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of any size a flexible and affordable alternative for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information system. Besides optimizing the protection and functionality of your IT network, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business projects and tasks that derive the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected online account and enter your password you are asked to verify who you are via a unit that only you possess and that is accessed using a separate network channel. A broad range of devices can be utilized for this added form of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate multiple validation devices. To find out more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time reporting utilities designed to work with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with data security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Call Center programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk consulting expertise can assist you in building an efficient new Help Desk or enhancing your current one, evaluating or modifying Help Desk Call Center software products to address the unique requirements of your business, or adding occasional phone support personnel to supplement your existing Call Center resources to deal with unusually busy situations like software migrations, major upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned network consultants offers your computer users in Greensboro North Carolina immediate access to an efficient technical support resource with years of background delivering telephone-based help and online diagnostics for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a major enabler of company efficiency, and Progent's policy is to fix and not simply record IT problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Group offers phone-based professional engineering expertise and training in specific business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for familiar Microsoft business applications including CRM, MS Project, Office Word, and Microsoft 365 Excel. For additional information about Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center2, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Greensboro North Carolina remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager for your business so that your IT maintenance is proactive and automated. By exposing potential problems before they grow into crashes, remote monitoring can minimize inconvenient and expensive information system failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems based on a mix of OS platforms.
How Your Greensboro Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Greensboro North Carolina, Progent's online computer support engineers can deliver effective and affordable IT help whenever your organization has to have it. More than two decades of offering remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity technology to repair network problems quickly while avoiding the expense and lost time associated with in-person support calls.

Even if your Greensboro organization deals with a local freelance consultant or employs an in-house organization that can handle ordinary computer problems, Progent's Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the time or the experience to address unexpected network emergencies or particularly challenging integration problems.

Details of Progent's Remote Network Support for Greensboro North Carolina
Progent's online support, remote troubleshooting, system security expertise, and system management services offer businesses in Greensboro North Carolina the greatest leverage for your IT investment. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk call center services and system management, Progent's professionals can deliver your organization world class IT support while allowing you to avoid the expense and administration overhead of running a large internal IT staff. Highlights of Progent's online help services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT expertise, refined support tools, and understanding of corporate IT allow businesses to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, in the trenches of network support, performing a broad range of IT projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This ensures that you get not only expert technical capability, but also a support engineer with proven approaches for applying computer knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site help per minute. Consequently, you pay only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services provided during regular working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for fast repairs so you won't be forced to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Companies who work with trusted freelance service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to offer 24x7 network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can save your IT network from painful and costly availability losses.
How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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