Fast and Affordable Remote Support for Greensboro North Carolina Information Networks
Fast Phone Support for Greensboro NetworksFor organizations located in Greensboro North Carolina, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's online support engineers offer exceptional leverage because they possess the practical background and have access to the advanced tools needed to solve most network problems quickly. This reduces immediate expenses since solutions require fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your location. Your company saves even more with incidental expenses by minimizing or avoiding system outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting expertise is particularly helpful in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's pricing policy for remote support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the services that you receive. In contrast to typical remote service firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing save you from scenarios where quick solutions somehow end up as substantial bills. Progent's penchant for handling problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of optimized technologies and proven processes which allow the highest degree of efficiency for online help and repair for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to interface to your company's computer system without breaching network security.

Progent's proven customer support database system stores comprehensive histories describing the service that Progent's customers have received. Progent's staff service personnel have access to the records of services delivered to every Progent customer by any Progent engineer. This database of anomalies and solutions is organized as a quickly searchable support database that permits Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow priority response from vendors' internal support staff so Progent's online consulting experts are able to find the best resolutions promptly.

Remote technical support services available from Progent to clients in Greensboro North Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all key facets of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these special fields of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk consulting services can aid you in building an efficient new Help Desk or enhancing your established organization, selecting or modifying Call Center application software to handle the particular requirements of your business, or providing temporary phone support personnel to reinforce your existing Help Desk Call Center group to deal with high-demand situations like software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of veteran information technology experts provides your customers in Greensboro North Carolina fast assistance from a reliable network service group with substantial experience providing phone consulting and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk recognition as a major enabler of business success, and Progent's goal is to solve instead of just record IT issues.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Group can supply online professional consulting expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, programming, and training for Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Greensboro North Carolina remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so your computer support is proactive rather than reactive. By anticipating potential issues before they evolve into full-scale emergencies, remote monitoring can head off disruptive and expensive service crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks powered by a combination of OS platforms.
How Your Greensboro Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Greensboro North Carolina, Progent's online computer support engineers can provide effective and cost-effective IT help whenever your business has to have it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to solve network problems rapidly while eliminating the expense and lost time associated with on-site service visits.

Even if your Greensboro office works with a local freelance consultant or employs a full time IT staff that can deal with common network problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to handle sudden network crises or especially complicated integration problems.

Features of Progent's Online Network Services for Greensboro North Carolina
Progent's online help, remote repair, network security consulting, and network management services offer businesses in Greensboro North Carolina the greatest leverage for your support investment. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk call center services and system management, Progent's professionals can deliver your company enterprise-level network support while allowing you to avoid the expense and administration overhead of running a large in-house IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT background, refined support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, at the front lines of network support, performing a wide range of IT tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested approaches for using computer knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises help by the minute. As a result, you are charged just for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for services provided during regular working hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you won't be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent can concentrate on delivering high-value services where Progent faces little competition. Businesses who work with familiar independent consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock network tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they result in downtime, network monitoring can keep your IT network from stressful and costly availability losses.
How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



An index of content::

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    Before Progentís MOM-based solution, network problems were handled reactively, once workers complained about them. With the benefit of proactive, automated alerts and trend reports created by Microsoft Operations Manager, Progent can now ward off network issues before they becomes serious enough to impact network uptime. Because of Microsoft Operations Manager, Progent can deal with looming problems before clients are aware that the problems are there. Progent supports MOM 2005 and MOM 2000 to offer small company networks enterprise-class availability, safety and productivity.

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    Progent's Linux support services provide small and mid-size companies and software developers help with administering and supporting Linux computers that coexist with Microsoft-based technology. Progent can give your organization access to Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad range of experience offers you a convenient single consulting firm to help you create and manage a protected and robust cross-platform connectivity and communications solution that allows Linux and Microsoft coexistence by combining Microsoft Windows with major Linux platforms such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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    If your company is developing Linux-based applications on a network that has Windows-based servers, PCs, and office productivity products, Progent offers full-service IT outsourcing that allows you to focus on your field of high-value know-how while avoiding the continual hassle of maintaining your company information system. Through the use of automated network monitoring and by delivering online and in-person support when your business needs it, Progent represents an economical solution for supporting an IT system that features excellent dependability, security, and performance. Progent's Linux developer support services include full-service network support outsourcing, virtual server infrastructure, online and in-person support and troubleshooting, network monitoring services, and Help Desk services.

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    SQL Server 2016 introduces significant enhancements in performance, scale, security and compliance, high-availability, BOYD support, plus integrated BI. Innovations include PolyBase for handling SQL and NoSQ databases simultaneously for big data applications, Hadoop support, Dynamic Data Masking, Mobile Reports, and seamless management of local and cloud-resident operations and services. Progent's Microsoft-certified consulting team can deliver remote and onsite support to help businesses of any size to configure, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics GP, Skype for Business, and SCOM.

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    Progentís Microsoft-certified experts can provide companies of any size consulting, troubleshooting, and development expertise for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced platform that uses web-based technology for efficiently connecting people, groups and data. Microsoft SharePoint Server offers a common location for your workers or customers to connect to, manage, share and interact with relevant data, documents, and software and to communicate with one another. SharePoint enables faster and better decisions, more effective access across groups and more economical business processes. Windows SharePoint Services join employees, clients, teams and projects with the data theyíve developed in a way that makes data convenient to locate, download and apply. Progent's SharePoint experts can help you to support your existing SharePoint ecosystem or migrate to the latest version of SharePoint.

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    Progent uses a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by every consultant to every client. The practice of detailing and archiving support activity allows more effective service and eliminates a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

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    Forefront Threat Management Gateway is based on the powerful security technologies of Microsoft Internet Security and Acceleration Server and offers a centrally managed web gateway that acts as a one-server platform for a variety of security functions including an application layer and network layer firewall, URL filtering, antimalware, IPS, reputation services, VPN management, and HTTP and HTTPS inspection. Forefront TMG 2010 includes comprehensive web security logging and reporting capabilities, allows custom reporting powered by Microsoft SQL Server, works with Active Directory to streamline policy enforcement, and can be operated as a virtual server to lower expenses and enhance availability. Progent's Microsoft-certified engineers can help you to plan and execute test and production deployments; interface Forefront TMG 2010 with Windows 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway 2010 to run on a virtual machine with Windows Hyper-V; and deliver continuing support and troubleshooting. Progent can also help you to upgrade smoothly to Microsoft Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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    Progent can deliver a broad range of affordable support services to assist you to install, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows, macOS and OS X, or popular editions of Linux. Progent can offer on-premises or online help for individual machines or notebooks or work with you to plan and carry out a company-wide migration to new or updated operating system platforms and business applications. Progent can also supply engineers and technicians to help you to plan for and implement an office move or consolidation organized to cause the least possible interruption to your productivity.

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    Small Business 500 Access Point IT Consultant

    Progent's Cisco-certified wireless technology consultants can assist organizations to configure, administer, and debug Cisco Small Business 100/300/500 Wireless Access Points.

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    SonicWall NSA 2650 Firewall Security Auditing

    Progent's certified SonicWall firewall consultants can help you configure, maintain, and troubleshoot SonicWall firewall/VPN devices including the newer SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISM and CISA-certified network security experts can show you how to incorporate SonicWall security gateways into an end-to-end security solution and build security into your corporate practices.

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    ISA 2006 Firewall Consultancy

    Microsoft ISA 2006 is a comprehensive edge gateway that provides a fully integrated application layer firewall, virtual private network, proxy, and Web caching platform for safeguarding the Internet-facing networks of any organization against a wide range of attacks. Progent's Microsoft Internet Security and Acceleration Server engineers can help you design, rationalize, pilot, implement, customize and manage the Standard or Enterprise version of ISA Server on your network.

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    24-Hour ProSight Remote Monitoring and Reporting Technical Consultant

    ProSight LAN Watch is Progentís server and endpoint monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital devices that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so any potential problems can be resolved before they have a chance to impact productivity.

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    If your business has a Solaris network or a mixed-platform IT environment, Progent's CISM, CISSP and ISSAP-certified consultants can assist your whole organization in a wide range of security areas including security administration procedures, security design and models, connection management systems and methodology, software development security, business processes security, physical security, communications, network and Internet security, and disaster recovery preparedness. CISM and ISSAP define the fundamental skills and international standards of performance that network security professionals are required to possess. These certification give IT management the assurance that consultants who have earned their CISM, CISSP or ISSAP qualification have demonstrated the background and knowledge to deliver world-class security management and engineering help.

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    Windows 10 OneDrive Configuration

    Progent's Windows consulting experts can help organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Microsoft Windows. Remote and onsite assessment and migration services for Microsoft Windows 10 offered by Progent's consultants include ROI analysis, project coordination, compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid solutions, mobile device management, teleworker connectivity, data and identity security, automated provisioning and administration, infrastructure optimization, Wi-Fi support, disaster recovery planning, group and personal training for network management personnel and end users, and ongoing consulting support.

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    Urgent Small Business 500 AP Outsourcing

    Cisco's Small Business series of APs are Linux-based units engineered as value-priced Wi-Fi solutions for small offices. Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants offer remote or onsite configuration and troubleshooting services to help you to plan, implement, upgrade, optimize, administer and debug Cisco Small Business Wi-Fi AP deployments of any scale or architecture.

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  • Microsoft Exchange 2010 Migration Technology Professional Exchange 2007 to Exchange 2010 Upgrade Professional
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    Microsoft Certified Expert Power View Network Consultant

    Progent offers the support of Microsoft-certified engineers as well as seasoned software programmers, DBAs, project managers, network infrastructure engineers, business continuity specialists, and security professionals to help you to assess the potential advantages of Microsoft SQL Server 2012 for your business, install pilot environments at your datacenter or at Progent's test lab, design and execute out a smooth transition to SQL Server 2012 from previous versions of SQL Server or from legacy database solutions, and define a cost-effective and secure network infrastructure that lets you maximize the strategic benefit of SQL Server 2012.

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    Support and Integration Services Documentation

    Progent uses an enterprise-class service reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or local service organizations who offer minimal documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by every staff member to every client. The practice of detailing and organizing service records allows more efficient service and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

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  • Microsoft Forefront TMG Technical Support Services Expert Microsoft Certified Threat Management Gateway 2010 Computer Engineer
  • Microsoft ISA Server 2006 Specialists ISA Server 2006 Technology Consulting
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  • Microsoft Office 2003 Network Specialists Largest Microsoft Windows Small Business IT Outsourcing Companies
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  • 24/7 Online Support Services SCCM 2016 Upgrade
    SCCM 2016 Planning Online Support

    Configuration Manager 2016 automates software deployment across multiple sites, simplifies compliance settings control, inventories network resources, protects against corporate data leakage, performs network health monitoring, enables secure end-user self service, and offers a common control mechanism for administering mixed-operating system ecosystems running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud experts can assist businesses of any size with any facet of planning, implementing, using and troubleshooting a SCCM 2016 deployment for on-premises, cloud, or hybrid environments.

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    Threat Management Gateway 2010 Integration

    Microsoft Forefront Threat Management Gateway 2010 builds on the proven security technologies of Microsoft ISA Server and offers a centrally administered web gateway that delivers a one-server solution for a variety of security functions including an multi-layer firewall, URL filtering, antimalware, intrusion protection, reputation services, VPN management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security logging and reporting capabilities, allows customized reporting powered by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be installed as a virtual machine to lower expenses and improve recoverability. Progent's Microsoft-certified engineers can help you to plan and execute test and production deployments; interface Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; set up Forefront Threat Management Gateway 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing consulting and troubleshooting. Progent's consultants can also help you to upgrade economically to Microsoft Forefront Threat Management Gateway 2010 from ISA Server.

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    Security Services CISM

    Progent offers the expertise of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization describes the core capabilities and international standards of skill that IT security professionals are expected to master. CISM provides business management the assurance that consultants who have qualified for their CISM certification have the background and capability to deliver efficient security administration and support consulting.

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    Engineer Citrix NetScaler

    Citrix has developed a powerful line of platforms that provide advanced manageability, scalability, and performance for virtualizing servers and for centralized distribution of virtual Windows desktops and Windows applications. For distributing virtualized desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed Citrix XenServer and Essentials. Progent's Citrix-certified engineers can help your company to assess the strategic benefits of Citrix technology and help you design, validate, deploy, optimize, and support Citrix solutions.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    Online Help Data Center Colo

    Progentís data center support services are designed for companies with hardware located at IDCs or data center co-location hosting sites and in need of on-demand in-person help at the colocation facility plus remote help from Microsoft and Cisco Certified experts. Progent offers a full range of data center and data center and colo consulting services including network architecture evaluation, Windows and UNIX server integration and maintenance, tech support for server and communications infrastructure, design and installation of fault tolerant configurations, defining and deploying layered security structures, firewall integration and troubleshooting, configuring load balancing environments, and creating high-availability server and storage clustering configurations.

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    Apple macOS and Windows Onsite Technical Support

    Progent's support experts in Mac and Microsoft Windows technology can show you how to combine Apple Macintosh and Windows computers into seamless environments with resource sharing and collaboration functionality. Allowing productive cooperation among a mix of servers and desktops powered by Apple Mac OS and Windows requires broad knowledge of and experience with Mac and Microsoft technology. Progent's experience in Windows and Apple service makes it possible to provide expert support to businesses that rely on these technologies to maintain their strategic advantage. Progent can also assist your business to integrate Apple's iPhones and iPads with your Windows environment.

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    Microsoft Office 2003 Computer Consulting Company

    Progentís IT outsourcing packages offer economical computer consulting for small businesses. Whether it involves designing network architecture, setting up an internal Help Desk or outsourcing a one, deploying a new email system, monitoring your system, or creating an on-line business solution, outsourcing your IT technical services can reduce expenses and eliminate risks, allowing network support budgets to increase in a more moderate and manageable manner than is feasible by building up a large, knowledgeable in-house IT organization. Progentís Outsourcing White Paper and flyers explain how Progent can help you create a protected and robust network foundation for your critical applications powered by Microsoft Windows including Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    64-bit Upgrade On-site Technical Support

    Progentís Microsoft-premier consultants can assist you to enhance your desktops from 32 bits to 64 bits. Progent can help you to calculate the costs and advantages of moving to 64-bit desktop computing, plan an efficient migration strategy that minimizes operational interruptions, and offer economical, professional online support to aid your organization to configure 64-bit PC desktop software and applications on your current hardware.

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    Professional Cisco PIX Upgrade

    Cisco's PIX 500 Series firewalls have reached end of life and Cisco may no longer support these legacy devices. Progent still offers technical support for Cisco's PIX 500 Series firewalls to help you with maintenance and Progent can also help you assess whether to move up to next generation firewall technology available from Cisco. Progent's Cisco-certified experts can help you plan and carry out a smooth migration to Cisco ASA 5500-X firewalls based on industry best practices.

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    Progent's ProSight Email Guard uses the technology of top information security companies to deliver centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter.

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    Technology Consulting Services ProSight Hybrid Cloud Data Backup Services

    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data.

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    Microsoft Windows Server 2019 Remote Technical Support

    Progent's Microsoft-certified Windows Server 2019 experts can help your company to design and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers major enhancements in capacity, speed, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and Linux support.

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    Progent's management team consists of seasoned veterans with years of background delivering computer consulting services, troubleshooting, and strategic IT planning to businesses ranging from small offices to global enterprises. Great support calls for great personnel, and Progent stands out by having put together a management staff able to provide customers with the best service value available anywhere.

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    System Center 2016 provides major enhancements in the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; unified management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting staff can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

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    Service Database Consultants

    Progent uses a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or local support firms who offer minimal documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by each consultant to each client. The discipline of detailing and organizing service activity results in more effective service and avoids a slew of typical problems such as when a service customer is effectively held captive to a consultant who wonít release vital service information.

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    Progent can provide the support of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee describes the core capabilities and international standards of performance that IT security professionals are expected to master. It provides executive management the assurance that those who have earned their CISM certification have the background and capability to deliver effective security management and support services.

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