Fast Online Technical Support for Greensboro North Carolina Computer Systems
Urgent Phone Help for Greensboro SystemsFor organizations located in Greensboro North Carolina, Progent provides online technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's online technical support experts provide excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to solve most network issues quickly. This lowers direct expenses because service calls accumulate minimal chargeable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company benefits even more with indirect expenses by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you actually get. In contrast to many remote support firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and simple model for billing prevent situations where speedy. minor repairs manage to turn into major tabs. Progent's skill at handling technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an array of optimized tools and field-proven processes that permit the maximum degree of effectiveness for online engineering help and troubleshooting for computer systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's remote service group to connect to your network remotely without breaching system security.

Progent's sophisticated customer support database system stores detailed histories of all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of all help delivered to each customer by any engineer. This history of problems and repairs is stored as an easily searchable internal knowledge base that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft open up other extensive support databases and allow fast response from manufacturers' internal product engineers with the result that Progent's online service experts are able to find optimal solutions in the least time.

Online technical services provided by Progent to companies in Greensboro North Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services designed to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight portfolio of IT management outsourcing services addresses all critical aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so any looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progentís shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading PSA tool for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk staff of experienced information technology experts gives your computer users in Greensboro North Carolina quick access to a large technical support group with extensive experience offering telephone-based support and remote repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk perception as a major driver of company productivity, and Progent's aim is to solve rather than simply track network problems.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Team offers remote professional engineering expertise and training in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, programming, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Greensboro North Carolina remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your environment so that your IT maintenance is proactive and automated. By spotting potential issues before they grow into downtime, proactive monitoring can head off stressful and expensive information system crises. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks powered by a variety of operating systems.
How Your Greensboro Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Greensboro North Carolina, Progent's online network support specialists are ready to provide expert and affordable system support the moment your company needs it. More than 15 years of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair network problems rapidly while eliminating the expense and lost time that comes with in-person service visits.

Even if your Greensboro organization deals with a local independent support technician or employs a full time IT staff that can handle ordinary network issues, Progentís Microsoft certified consultants can provide a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to solve sudden system crises or especially tough integration problems.

Details of Progent's Remote Computer Support for Greensboro North Carolina
Progent's online support, remote troubleshooting, network security expertise, and network administration services give companies in Greensboro North Carolina unparalleled leverage for your IT budget. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk call center services and system administration, Progent's professionals can deliver your business enterprise-level network support while permitting you to eliminate the cost and hassle of running a large internal IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical background, refined remote support software, and familiarity with enterprise networking enable businesses to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by providing:

How Does Our Company Start Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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