Immediate Remote Troubleshooting for Greensboro North Carolina Computer Networks
Urgent Online Consulting for Greensboro NetworksFor companies in Greensboro North Carolina, Progent provides online help for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve complex networking issues, plus the services of CISA and CISSP-accredited security experts to handle advanced security architecture and diagnostic issues.

Progent's online support experts offer exceptional leverage because they have the real-world experience and are equipped with the advanced technology required to resolve most information system problems quickly. Efficient support reduces direct expenses since solutions use up fewer billable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company benefits even more with incidental expenses by reducing or eliminating system outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is particularly important for organizations that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical online support firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing eliminate situations where speedy. minor fixes somehow turn into substantial invoices. Progent's penchant for dealing with technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of customized tools and field-proven processes which permit the maximum degree of efficiency for remote help and repair for computer systems of any size. Progent offers safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's system without compromising system security.

Progent's proven customer support database system keeps thorough documentation describing the support that Progent's customers have received. Progent's authorized service personnel have access to the history of assistance rendered to every client by any Progent engineer. This archive of problems and resolutions is organized as a quickly exploitable support knowledge base that allows Progent's online support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and working associations with major technology companies including Cisco and Microsoft make available additional vast technical support databases and permit quick access to vendors' in-house product engineers with the result that Progent's online service specialists can come up with the best solutions promptly.

Online technical services offered by Progent to companies in Greensboro North Carolina include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's top enterprises. The ProSight line of network monitoring and management services covers all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide web-based control and world-class security for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology enables customers to complete critical initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

    Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation tool for managing end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk team of experienced information technology consultants gives your computer users in Greensboro North Carolina quick access to a large network service group with years of experience delivering phone consulting and online diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a key contributor to company performance, and Progent's goal is to solve instead of merely annotate technical problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based and in-depth consulting support and training in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and education for Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, programming, and education offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Greensboro North Carolina online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your environment so your IT maintenance is proactive rather than reactive. By spotting potential problems before they grow into network outages, automated monitoring can ward off stressful and costly service crises. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or environments powered by a mix of operating systems.
How Your Greensboro Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Greensboro North Carolina, Progent's online computer support engineers are ready to deliver effective and cost-effective system support the instant your company has to have it. Long experience delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to solve network problems quickly while avoiding the cost and lost productivity that comes with on-premises service calls.

Even if your Greensboro business works with a regular independent consultant or employs a full time IT staff that know how to handle the majority of computer issues, Progentís Microsoft certified consultants can still provide a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to address unexpected system emergencies or particularly tough integration problems.

Details of Progent's Remote Network Services for Greensboro North Carolina
Progent's online support, remote repair, system security expertise, and system management services offer businesses in Greensboro North Carolina the greatest leverage for your support investment. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk call center services and network administration, Progent's experts can provide your company enterprise-level IT support while allowing you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, fine tuned support software, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the forefront of IT support, performing a wide range of IT tasks for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert IT capability, but also a consultant with field-tested methods for applying computer knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person help by the minute. As a result, you are charged just for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be tempted to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Businesses who utilize trusted independent consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to offer 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



An index of content::

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    Progent's Experts Team provides consulting in key technologies including Macintosh integration and programs; Consulting for Linux-based, UNIX-powered, and Sun environments; MRP, Enterprise Resource Planning, or CRM customization; Mission-critical and specialized program support; CIO, business analyst, and project logistics services; Custom program design and deployment; Web, electronic business, EDI, and client information portal development and integration; Database management and performance consulting; Business intelligence expertise; and Telecommunications systems consulting.

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    Progent's Mac networking consultants can assist you with a wide array of system infrastructure issues including system architecture, off-site and mobile connectivity, internetwork communication, security, and emerging technologies including Voice over IP and high-speed wireless connectivity. For business networks built exclusively on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent has the experience and size to deal with the complexity of designing, integrating, and supporting a network architecture that is robust, secure, productive and supportive of your business objectives. Progent can show you how to deploy Appleís Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Xsan SAN solution. Progent can also give you access to certified experts to help you with Cisco routers and switches.

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    Progent is a Microsoft Certified Partner with special competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who receive the top client satisfaction and are afforded the closest operational relationship with Microsoft. The understanding, capabilities, and commitment needed to earn the level of Microsoft Certified Partner benefits Progent's clients by allowing Progent to offer your business more complete solutions for your IT network.

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    Progent's certified professionals can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, create test environments and rollout plans, optimize your network for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, train your IT support team, develop a corporate-wide security strategy, automate IT administration, assist with application development, and build and test a disaster recovery/business continuity plan.

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    By using virtual servers, companies can operate multiple virtual servers on one physical server. Virtualization technology enables businesses to gain all the benefits of server isolation, while avoiding the costs that goes with buying extra server equipment. Virtualization is the critical technology for private clouds, which offer important benefits such as lowering the costs of capital equipment, facilities, and administration while improving data security, network reliability, and disaster recovery. Other useful server management options include server monitoring utilities, Microsoft WSUS, and remote system management hardware. Progent's professional server management experts can assist you with all aspects of server virtualization and administration to allow your business to cut expenses and conserve time.

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    Progent's Microsoft-certified consultants offer remote or onsite expertise to help organizations of any size to design, deploy, manage, and troubleshoot a backup/recovery system based on System Center 2012 Data Protection Manager. Progent can assist you to migrate from earlier releases of Data Protection Manager or from another backup system, and Progent can optimize your Data Protection Manager implementation for on premises, cloud-based, or hybrid environments. Progent can provide as-needed support for resolving especially challenging issues, or full project management services. Progent's consultants can also help you to incorporate Data Protection Manager into a comprehensive disaster recovery strategy.

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    Windows Server 2012 R2 Essentials is an affordable, versatile OS that allows small organizations to transition from the older stand-alone on-premises datacenter to the modern hybrid computing paradigm that includes local and cloud-based resources. Progent's consultants offer cost-effective online consulting and troubleshooting services for Windows Server 2012 R2 Essentials. Progent can help you to assess the potential productivity and cost benefits of migrating to WS 2012 R2 and adopting a hybrid local/cloud-based design for your computing ecosystem. Progent can provide full-service project management support to help you plan and execute an efficient move to Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Online platforms and services. Progent can also provide continuing consulting, technical support, and training.

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    Progentís Microsoft certified experts offer a variety of consulting services for Dynamics GP. Dynamics GP/Great Plains is a Microsoft accounting package and business management solution built, like all Microsoft financial solutions, on the scalable and popular foundation of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest edition of Microsoft financial products in the Dynamics GP line, offers a cost-effective solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Microsoft Dynamics GP is easy to deploy and integrate, and with its modular design you are able to purchase only the functions you currently require, with the option to add users and increase functionality in the future. Progentís Dynamics GP/Great Plains Software support experts can show you how to install, customize and administer Microsoft Dynamics GP 2010 and also older versions of Dynamics GP/Great Plains.

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    E-Mail Guard is Progent's economical antispam and virus defense solution that offers small companies enterprise-quality protection against spam, viruses, DHA attacks, and other forms of email-borne assaults on computer systems. E-Mail Guard is powered by Postini's Perimeter Manager, a full suite of web-based spam filtering and virus protection services that ward off email assaults before they can breech the network firewall. Perimeter Manager also allows administrators monitor and manage their email application, regardless of server platform, hardware technology, or geographic location.

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