Immediate Online Support for Greensboro IT Networks
Fast Remote Technical Support for Greensboro NetworksFor organizations in Greensboro or anywhere in North Carolina, Progent offers online help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging networking issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online support engineers offer exceptional value because they have the practical experience and are equipped with the sophisticated tools necessary to resolve most information system problems rapidly. This reduces immediate costs since solutions require fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your company saves even more in indirect expenses by reducing or eliminating system downtime and associated losses resulting from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced online consulting expertise is particularly helpful for businesses that depend on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent charges by the minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike many online service firms, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for pricing prevent scenarios where fast repairs manage to turn into large tabs. Progent's penchant for disposing of technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of customized tools and field-proven methodologies which allow the maximum level of efficiency for remote engineering help and repair for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your company's environment remotely without compromising system security.

Progent's advanced customer support reporting system stores thorough documentation describing all support that Progent's customers have been provided. Progent's staff service personnel have access to the details of services rendered to every Progent customer by every Progent consultant. This history of trouble tickets and fixes is structured as a conveniently searchable support database that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick access to vendors' in-house product engineers so Progent's online consulting experts can determine the most efficient solutions quickly.

Remote support services offered by Progent to clients in Greensboro and anywhere in the state of North Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the world's top enterprises. Progent's ProSight line of network monitoring and management services addresses all key facets of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their networking hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that any potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology projects. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk consulting support can assist you in building an effective new Help Desk or improving your current organization, selecting or enhancing Help Desk software to handle the special needs of your business, or providing occasional phone support personnel to work with your existing Call Center group to deal with unusually busy events such as software migrations, mass upgrades, or installing new business software.

    Progent's Call Center team of seasoned information technology experts gives your customers in Greensboro or anywhere in the state of North Carolina rapid contact with an effective technical support group with extensive background delivering phone help and online troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center perception as a crucial contributor to company efficiency, and Progent's target is to fix and not merely track IT problems.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based advanced engineering support and training in specific business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Greensboro, or anywhere in the state of North Carolina, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so your IT maintenance is proactive and automated. By exposing emerging issues before they expand into downtime, proactive monitoring can avoid disruptive and expensive information system breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a variety of operating systems.
How Your Greensboro Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Greensboro or throughout the state of North Carolina, Progent's online computer support specialists can provide expert and affordable system support the instant your company has to have it. More than 15 years of delivering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to solve computer problems quickly while eliminating the expense and lost time that comes with on-site service calls.

Even if your Greensboro company relies on a regular freelance support technician or maintains a full time IT staff that know how to handle the majority of network problems, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to fix unexpected system crises or particularly complicated integration problems.

Features of Progent's Remote Network Services for Greensboro
Progent's online support, Internet-based troubleshooting, network security expertise, and network management services offer businesses in Greensboro or throughout the state of North Carolina unparalleled leverage for your IT budget. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk call center support and system management, Progent's experts can provide your office enterprise-level network support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT experience, fine tuned support software, and understanding of corporate IT allow offices to escape the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.