Fast Remote Help for Greensboro Computer Systems
Immediate Remote Support for Greensboro SystemsFor companies in Greensboro or anywhere in the state of North Carolina, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's online support experts offer excellent value because they possess the real-world background and are equipped with the sophisticated tools necessary to solve most network issues quickly. This reduces immediate costs because service calls use up fewer chargeable minutes. Online help also avoids the expense of sending a consultant to your site. Your organization saves additionally in incidental expenses by reducing or eliminating network downtime and related losses due to business disruption, upset clients, idle workers, and distracted executives. Progent's extensive remote technical support experience is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's billing model for online support is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike many remote service organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing avoid situations where speedy. minor repairs manage to turn into big invoices. Progent's skill at handling problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized tools and proven processes which allow the maximum degree of efficiency for remote consulting and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to link to your network remotely without violating corporate security.

Progent's powerful service database application stores comprehensive histories for all support that Progent's clients have received. Progent's team service personnel have access to the details of assistance provided to every Progent client by any engineer. This history of issues and responses is organized as an easily exploitable proprietary knowledge base that permits Progent's online technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and permit fast response from vendors' internal product engineers so Progent's online consulting experts are able to find the best resolutions promptly.

Remote technical support services offered by Progent to companies in Greensboro and throughout the state of North Carolina include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the world's top enterprises. The ProSight portfolio of network management outsourcing services covers all key facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the complete threat progression including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these important fields of information technology allows customers to execute major projects economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are ideal for businesses who lack the money or time to assemble and manage an internal Call Center but who want quick response from an effective Call Center with professional telephone assistance plus the ability to escalate complex trouble tickets to high-level engineers.

    Progent's Call Center consulting support can aid you in building an efficient new Help Desk or improving your current organization, identifying or customizing Help Desk software to handle the special requirements of your business, or providing occasional phone support personnel to work with your existing Call Center team to handle demanding events like software migrations, mass upgrades, or installing brand new applications.

    Progent's Call Center staff of experienced information technology experts provides your customers in Greensboro or anywhere in the state of North Carolina instant assistance from an effective support resource with substantial experience offering phone help and remote repair service for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center the reputation as a major contributor to company productivity, and Progent's target is to solve and not simply document network problems.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group offers phone-based and in-depth engineering support and training in specific application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for familiar Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, custom programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Greensboro, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your business so your IT support is proactive rather than reactive. By anticipating looming trouble spots before they expand into downtime, proactive monitoring can head off stressful and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks based on a combination of OS platforms.
How Your Greensboro Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent. For offices and startups in Greensboro or anywhere in the state of North Carolina, Progent's phone-based network support specialists can provide professional and affordable IT support whenever your organization has to have it. Long experience offering online repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online access technology to repair network problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Greensboro company works with a local independent support technician or maintains a full time IT staff that can handle the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to address unexpected network crises or particularly complex integration problems.

Features of Progent's Online Network Support for Greensboro
Progent's online support, remote repair, system security consulting, and network management services give businesses in Greensboro or anywhere in the state of North Carolina the greatest leverage for your support budget. Whether you need occasional phone help and remote network repair or full-time Help Desk Call Center support and system management, Progent's professionals can deliver your company enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT knowledge, refined support software, and familiarity with enterprise networking allow companies to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Full Family of Server Platforms
    Progent offers world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 migration, Windows Server 2003 maintenance, MS Exchange 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site visits by the minute. Consequently, you are invoiced only for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no retainer for services provided during regular working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you won't be forced to allow less critical problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or small support organizations who offer scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports sent by every staff member to every client. The practice of detailing and organizing service records allows more effective support and eliminates a variety of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to offer 24x7 system monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential issues before they cause lost productivity, network monitoring can save your IT network from stressful and costly service losses.
How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.