Immediate Remote Support for Greensboro Computer Networks
Fast Online Support for Greensboro SystemsFor businesses in Greensboro or anywhere in the state of North Carolina, Progent provides online technical support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex networking problems, plus the assistance of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting jobs.

Progent's online support experts offer excellent value due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to resolve the majority of information system problems rapidly. Efficient support reduces direct costs because solutions use up fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company benefits even more with indirect expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive online technical support expertise is especially helpful for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for online support is structured to leverage your network support investment. Progent bills per minute for phone assistance, so you are invoiced only for the support that you actually get. In contrast to typical online service companies, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where speedy. minor fixes manage to turn into large tabs. Progent's penchant for dealing with problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of optimized technologies and field-tested methodologies that permit the maximum degree of effectiveness for remote technical support and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's online support team to access your company's network remotely without compromising system security.

Progent's powerful customer support reporting application keeps extensive records describing the service that Progent's customers have been provided. Progent's team service personnel have access to the records of support delivered to every client by any consultant. This history of problems and responses is structured as an easily searchable support knowledge base that enables Progent's online support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority access to vendors' in-house support staff with the result that Progent's online service experts can determine optimal resolutions quickly.

Remote support services offered by Progent to companies in Greensboro and throughout the state of North Carolina include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. The ProSight suite of outsourced network management services covers all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to provide centralized control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Progent's charges for ongoing consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows clients to complete critical initiatives economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the top PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk team of veteran network consultants provides your customers in Greensboro or anywhere in the state of North Carolina fast contact with an effective technical support group with substantial background offering phone consulting and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center perception as a major contributor to business success, and Progent's policy is to resolve instead of just report technical problems.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting staff offers phone-based professional consulting support and training in specific business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, custom development, and training services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Greensboro, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your network support is proactive rather than reactive. By uncovering potential trouble spots before they result in crashes, system monitoring can ward off stressful and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems that incorporate a combination of platforms.
How Your Greensboro Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Greensboro or anywhere in the state of North Carolina, Progent's phone-based network support engineers are ready to deliver effective and economical system help the moment your company requires it. More than a decade of offering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to repair IT problems quickly while avoiding the cost and lost time associated with on-site support visits.

Even if your Greensboro business relies on a regular independent consultant or employs a full time IT staff that know how to deal with ordinary network problems, Progentís Microsoft certified consultants can still offer an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to solve unexpected system crises or especially complicated integration projects.

Benefits of Progent's Network Help for Companies in Greensboro
Progent's online network troubleshooting services enable your Greensboro company to realize the advantages of timely, enterprise-level network support without the cost of maintaining a full-time IT organization. Your network will derive added business value by becoming increasingly available, efficient, and protected. Benefits to your business include:

  • Seamless virtual expansion of your local support resources
    With most organizations in Greensboro and throughout North Carolina, local computer support resources, whether represented by outside consultants or an in-house maintenance staff, can handle the majority of network problems. However, serious problems can occur when your regular support personnel are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your local service people. In these cases, Progent's online service specialists offer an easy, fast, and affordable solution to augment your local resources and to transfer useful knowledge to improve your ability to handle downstream issues in-house.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller offices commonly depend on independent freelance consultants. Although independent service people carry smaller overhead than larger support firms and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of backup personnel may force your business to wait for help during an IT crisis. As your network expands, system downtime and trouble with vital applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of backup support experts to insure your network stays up and running.

  • Create a Scalable Basis for Smooth Growth
    Businesses typically begin with an IT architecture created on a shoestring budget. Lacking a robust framework, slap-dash repairs can get thrown on top of a weak foundation. As a company grows, stability and expandability issues can hinder the productivity of the organization. Such badly designed systems need proper assessment, smart strategic planning, and broad-based technical expertise to evolve to a network infrastructure able to deliver the solid foundation to handle critical business demands and facilitate future growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller companies require advice and technical education to negotiate an ever more complex maze of product options capable of accelerating business growth and enhancing efficiency. These companies do not need a network engineer who is trying to sell a certain vendor's products. IT support and product selling can result in a situation where the recommended solution is designed around a predetermined technology rather than the true requirements of a client. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match technical expertise with the real interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT experience, fine tuned support software, and understanding of enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.