Immediate Remote Troubleshooting for Greensboro North Carolina Computer Networks
For companies in Greensboro North Carolina, Progent provides online help for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve complex networking issues, plus the services of CISA and CISSP-accredited security experts to handle advanced security architecture and diagnostic issues.
Progent's online support experts offer exceptional leverage because they have the real-world experience and are equipped with the advanced technology required to resolve most information system problems quickly. Efficient support reduces direct expenses since solutions use up fewer billable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company benefits even more with incidental expenses by reducing or eliminating system outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is particularly important for organizations that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical online support firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing eliminate situations where speedy. minor fixes somehow turn into substantial invoices. Progent's penchant for dealing with technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of customized tools and field-proven processes which permit the maximum degree of efficiency for remote help and repair for computer systems of any size. Progent offers safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's system without compromising system security.
Progent's proven customer support database system keeps thorough documentation describing the support that Progent's customers have received. Progent's authorized service personnel have access to the history of assistance rendered to every client by any Progent engineer. This archive of problems and resolutions is organized as a quickly exploitable support knowledge base that allows Progent's online support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and working associations with major technology companies including Cisco and Microsoft make available additional vast technical support databases and permit quick access to vendors' in-house product engineers with the result that Progent's online service specialists can come up with the best solutions promptly.
Online technical services offered by Progent to companies in Greensboro North Carolina include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online service engineers offer computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Skype for Business migration support, Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop services to help you business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for networking consultants, and certifies an individual's network technology skills at the expert level. Cisco CCIEs can handle the most difficult challenges occurring in network infrastructure planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying software updates. CCIEs offer excellent value because their broad expertise allows them to solve problems quickly. In typical cases, less qualified consultants can struggle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can communicate with your environment using advanced on-line troubleshooting tools to provide quick, safe, and affordable analysis and repair.
North Carolina Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.
Progent locations in North Carolina
Progent's CCIEs offer expertise in all of Cisco's industry-leading selection of infrastructure appliances by providing services such as:
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security services that can bolster the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or help your business to recover rapidly following a serious breach. Security services offered by Progent include: thorough network security and compliance analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious attacks; setting up firewalls; designing safe techniques for off-site and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting services to help businesses of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize physical IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent process for restoring services quickly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based consulting services to address a broad spectrum of information technologies including network infrastructure, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy administration in environments that incorporate Linux with Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from older systems to MS Windows or Linux-based environments. Progent's team-oriented approach to resolving network issues promotes quick escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency online help resolving problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Apple Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's top enterprises. The ProSight line of network monitoring and management services covers all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide web-based control and world-class security for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology enables customers to complete critical initiatives economically and on schedule. Progent's special online consulting services include:
How Your Greensboro Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging issues.
Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation tool for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk team of experienced information technology consultants gives your computer users in Greensboro North Carolina quick access to a large network service group with years of experience delivering phone consulting and online diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a key contributor to company performance, and Progent's goal is to solve instead of merely annotate technical problems.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts staff can supply phone-based and in-depth consulting support and training in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and education for Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, programming, and education offerings, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers companies in Greensboro North Carolina online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your environment so your IT maintenance is proactive rather than reactive. By spotting potential problems before they grow into network outages, automated monitoring can ward off stressful and costly service crises. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or environments powered by a mix of operating systems.
To contact Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Greensboro North Carolina, Progent's online computer support engineers are ready to deliver effective and cost-effective system support the instant your company has to have it. Long experience delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to solve network problems quickly while avoiding the cost and lost productivity that comes with on-premises service calls.
Even if your Greensboro business works with a regular independent consultant or employs a full time IT staff that know how to handle the majority of computer issues, Progentís Microsoft certified consultants can still provide a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to address unexpected system emergencies or particularly tough integration problems.
Details of Progent's Remote Network Services for Greensboro North Carolina
Progent's online support, remote repair, system security expertise, and system management services offer businesses in Greensboro North Carolina the greatest leverage for your support investment. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk call center services and network administration, Progent's experts can provide your company enterprise-level IT support while allowing you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Greensboro North Carolina and is also ideal for customers in more remote areas that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a wide range of Microsoft support tools, technical databases, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides online support on a minute-by-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for phone help and imposes no monthly retainer for support services provided during regular business hours. This protects you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide help from on-staff professionals with skill in designing, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's core support services consist of technology integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Experts group offers in-depth consulting expertise in specific business applications. Support available from the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Programming
MS Project and Project Online Support
Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Application Development and Debugging
Oracle Management and Software Programming
MySQL Database Administration and Application Programming
Apple Macintosh Help
Amazon MWS Application Development
By offering a convenient centralized resource for network generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive IT solutions that fit the special requirements of your company.
- Advanced Remote Access Software
Secure remote connectivity allows Progent's service professionals to observe precisely what your users see. This makes it possible to produce fast fixes to issues that could otherwise require a costly onsite visit. Sophisticated online connectivity tools and experienced technicians combine to enable Progent to repair most network issues quickly and economically. Progent is a pioneer in offsite troubleshooting and automated network tracking.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Service for High System Uptime
For companies with vital applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are designed especially for budget-constrained companies whose clients need instant access to a Help Desk service with expert telephone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, fine tuned support software, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the forefront of IT support, performing a wide range of IT tasks for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert IT capability, but also a consultant with field-tested methods for applying computer knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online service and in-person help by the minute. As a result, you are charged just for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be tempted to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Businesses who utilize trusted independent consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.