Enlarging your remote workforce may have a significant effect on IT architecture, cybersecurity, and corporate culture. Progent has two decades of background helping SMBs to design, configure, manage, optimize, and troubleshoot IT environments that support at-home workers. Progent can assist your Guadalajara company to select the appropriate technologies and adhere to best practices in building and operating a secure virtual office ecosystem for teleworkers that promotes teamwork and delivers top business value. Progent offers services that go from on demand expertise for getting you over challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Guadalajara, Jalisco companies to succeed with any aspect of creating a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, security monitoring, data protection solutions, and streamlined management.

Network Infrastructure for a Remote Workforce
Configuring the physical and software infrastructure needed for an at-home work environment can be especially challenging if you have to manage a mix of worker-owned equipment such as PCs and notebooks, routers, and wireless APs from an assortment of vendors and with a mix of OS software and firmware releases. Progent's experience providing online help for both outdated and modern IT products in virtual office venues enables you to make efficient use of your available network infrastructure and offers ready access to expertise for implement essential upgrades. Support services available from Progent to assist your company to create a productive work-at-home ecosystem include:

  • Virtual Private Network technology makes it possible to create a safe connection for authorized remote workers to access IT resources situated at your corporate datacenter or in the cloud. Progent can help your company to deploy and maintain VPN connections between your teleworkers and your various IT resources by providing remote VPN configuration support. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your telecommuters to set up Cisco's popular AnyConnect client software for secure VPN connections for a broad selection of endpoint devices including Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products allow a telecommuter to view and interact with a data center PC's desktop. This gives network managers significant control over the computing ecosystem of telecommuters and offers them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home networks to the Internet and typically support VPN tunnels, local wireless networks, and firewall services. Progent can provide expert remote consulting for integrating routers from all major vendors. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, often supporting families and visitors, are frequently used by at-home employees to access their router for work. This can create throughput as well as cybersecurity issues. Progent can assist you to resolve these problems by delivering expertise that include Aironet integration consulting, Cisco Meraki wireless deployment consulting, and Ubiquiti wireless AP setup help.
  • Internet access solutions impact the speed and reliability of connections between telecommuters and the company network. Mission-critical processes might require backup Internet access in case the normal connection breaks. Progent offers expertise for identifying ISPs, picking appropriate service packages, and integrating fault-tolerant Internet connections. Refer to Internet connectivity solutions.

IP Voice Solutions for Teleworkers
Extending the business phone environment to include remote users is vital to supporting an effective at-home workforce. A variety of cloud-based VoIP platforms are used by SMBs to server telecommuters. Many larger organizations rely on Cisco's modern or legacy products for VoIP management. Progent can assist organizations of any size to design or maintain a telecommuter IP voice environment that provides the versatility, convenience and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist organizations optimize their existing Cisco VoIP systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers advanced IP telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and multimedia software deployed throughout the network. CUCM supports other combined media services such as messaging, voice/video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager support, refer to Cisco Unified CM expertise.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can help your company to maintain your existing CallManager environment or migrate efficiently to Cisco's modern IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other older IP voice platforms, refer to Cisco CallManager expertise.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients working beyond the corporate perimeter like telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines and for current Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network infrastructure to support these solutions and deliver online deployment and debugging expertise.

Voice/Video Conferencing for an At-Home Workforce
A wide range of voice/video conferencing platforms from leading vendors support virtual discussions, video and voice conferencing, chat, and screen/content sharing for both onsite workers and teleworkers. Many companies use multiple products to accommodate their different partners and clients. Progent can assist you to maintain your current voice/video conferencing ecosystem and optimize the experience of your at-home workforce.

  • Skype for Business is Microsoft's leading communications product that enables presence, IM, audio and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can assist your company to deploy and manage Skype for Business client software to accommodate your at-home employees. For details about Progent's support services for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's multiuser video calling app for compatible iOS and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current editions of FaceTime support as many as 32 simultaneous users for video sessions. To learn more about Progent's consulting services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex services include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint, network-based capture, plus editing and playback for training. To learn more about Progent's support services for Cisco Webex and for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with capabilities such as video calling, persistent chat, plus file sharing. To learn more about Progent's support services for Teams as well as for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these products and assist your business to optimize your WAN infrastructure to host them.

Microsoft Integrated Collaboration Software for Remote Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 families, offering a powerful ecosystem of applications that deliver a consistent user interface for exchanging information throughout a corporate network and on a wide selection of endpoints. Progent has delivered online consulting support for Microsoft SharePoint and Exchange Server since their first releases and can help businesses to deploy these flagship collaboration platforms to optimize the productivity of your remote workers.

SharePoint Deployment Consultants for Remote WorkersSharePoint utilizes web entities to promote collaboration and knowledge delivery by providing policy-driven delivery of data, business processes, and tools for searching through enterprise-wide information silos. SharePoint permits you to create secure web portals that allows at-home workforce to view and update aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint support services, go to SharePoint integration and development consulting.

Exchange Deployment Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, see planning and configuration consulting for Exchange Server.

Onedrive Configuration Experts for Remote WorkersOneDrive is Microsoft's shared cloud storage service, similar to GoogleDrive. Remote workers can store files to OneDrive, and co-workers anywhere can access them safely through a browser. Provided with Office and Microsoft 365, OneDrive enables remote workers to jointly author files. Edits created offline are automatically synced when you reconnect to the Internet. To learn about Progent's support services for Microsoft OneDrive, refer to Onedrive integration experts.

Cloud Integration Services for Remote Workers
Progent offers fast and affordable online support for enabling organizations to build, maintain and troubleshoot cohesive hybrid network models that include physical data centers, teleworkers, branch offices, and cloud resources. Progent can provide expertise for all types of cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help remote workers resolve issues with public cloud access, authentication, and cybersecurity.

Azure Integration Services for TelecommutersMicrosoft Azure is a popular platform for cloud services that allows you to utilize IT infrastructure, virtual servers, and key applications running on Microsoft's extensive cloud. Azure features more than one hundred cloud-based services including hosting for Windows and Linux-powered virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and data backup. Progent can help your organization to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity control with Azure Active Directory, and plan backup and restore solutions with Azure Backup. Progent's cloud experts can also show you how to establish protected connections to Azure services for at-home workers by setting up and troubleshooting firewalls and VPN tunnels. To learn about Progent's expertise for Azure, go to Azure consulting services.

Microsoft 365 Integration Services for TelecommutersMicrosoft 365, formerly branded Office 365, is Microsoft's growing family of business productivity software and cloud services offered by subscription. Office apps and cloud services are provided in a variety of plans intended for users ranging from individuals and households to large enterprises. Progent can provide fast and easy remote access to consultants knowledgeable about Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to assess the various subscription plans offered with Microsoft 365 and configure 365 apps for your telecommuters to achieve top business value. For information about Progent's consulting expertise for Microsoft 365, visit Microsoft 365 consulting expertise.

Microsoft 365 Exchange Online Integration Services for TeleworkersMicrosoft 365 Exchange Online is among the most popular applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online provides the benefits of reduced spending for data center infrastructure, simplified management, on-demand scaling, high availability, and other benefits inherent with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with on-premises Exchange environments, allowing you to build hybrid cloud/onsite networks. Progent's Exchange experts can provide occasional help to get you past challenging IT roadblocks and can also provide comprehensive project management services to ensure your telecommuters have easy and secure access to your Microsoft 365 Exchange Online environment. For information Progent's support services for Exchange Online, go to Microsoft 365 Exchange Online integration and support expertise.

Amazon AWS Integration for TeleworkersAmazon Web Services (AWS) is a pioneer in the public cloud arena and is the world's biggest provider of cloud services. Progent can provide fast and economical online contact with cloud connectivity consultants who can assist your organization to plan, implement, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with local data centers and with other public clouds such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking consultants to assist you to build a high-availability network architecture so your employees have a consistent computing environment regardless of whether they are working from your main office, a branch office, at home, or on the move. For details about Progent's consulting expertise for Amazon AWS, visit Amazon AWS consulting support.

Google Cloud Platform Integration for Remote WorkersGoogle Cloud Platform is a popular collection of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to expand your existing IT assets with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your mission-critical apps cloud friendly so your at-home workers can benefit fully from Google Cloud Platform services. Progent's consultants can help your organization to deploy VMs on Google Cloud Compute Engine, plan an efficient storage solution with Google Cloud Storage services, and simplify access control for remote workers with GCP Cloud Identity services. Progent can also help you to utilize GCP's unified management technology to control and track your Google Cloud environment. For information, see Google Cloud Platform integration expertise.

Help Desk Support for Teleworkers
A fast, enterprise-wide switchover to a telecommuter workforce, which could be driven by an epidemic or as a component of a disaster recovery/business continuity process, can overstretch even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Call Center support services utilize Progent's extensive team of remote technical support experts combined with world-class ticketing and tracking software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC support from initial help requests to trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to monitor or edit the status of their current tickets, add details, and append screenshots or attachments. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to resolve advanced issues. To find out more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service allows your business to expand your existing Help Desk Call Center staff by splitting responsibilities for Call Center support services seamlessly between your in-house support personnel and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a collective support solution based on the leading PSA tool for handling help requests and ticketing, assigning ownership, tracking progress, and producing reports. To find out how Progent's Help Desk Supplementation Services can enable your company to deliver world-class technical support to your teleworkers, refer to Progent's Call Center supplementation Services.

Security and Compliance for At-Home Workers
Work-from-Home staff members commonly utilize their own computing devices and often work in an unsecured physical area. This multiplies their vulnerability to cyber threats and calls for judicious configuration of corporate firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, extensive end-user education, and the development of policies built on best practices. Progent's veteran roster of cybersecurity solutions consultants can help you to design, implement and manage an effective security solution that guards vital IT assets in networks that incorporate an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to create a network environment that can be safely utilized by local users as well as by telecommuters, mobile users, suppliers, clients, and other stakeholders. Modern firewall devices allow you to configure and control different access rights to various classes of users and to expand your network and modify your security profile as your business evolves and as network attacks grow increasingly sophisticated. Progent works with both current and legacy firewall devices from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall integration expertise, see firewall integration and support expertise.

Remote Security Monitoring and Management Services for TeleworkersRemote Endpoint Monitoring makes it easy to watch over the disparate devices used by at-home workers and either block or identify and mitigate the latest cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint agent is installed on each secured endpoint, watching all activity and using state-of-the-art behavioral threat analysis from SentinelOne to detect new threats on arrival. When an attack is discovered, ProSight ASM immediately disconnects the impacted endpoint from the network to quarantine the threat. Since the ProSight Active Security Monitoring agent is self-contained, endpoints remain secure even if they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight ASM, see remote endpoint security monitoring for telecommuters.

Two-factor Authentication Services for TeleworkersProgent's Duo authentication Services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with iOS, Android, and other personal devices. With 2FA, whenever you log into a protected application and enter your password you are requested to confirm who you are via a unit that only you have and that is accessed using a separate network channel. A wide selection of out-of-band devices can be used as this added form of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several verification devices. To find out more about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your information system to all types of outside and local security attacks for a network that incorporates at-home workers. Progent can deploy online, automated cybersecurity analysis software for quickly and affordably uncovering a broad range of security holes that can be found via the Internet. Progent's security audit experts, which can be managed by security professionals with top certifications such as CISM, CISSP, and GIAC, can assist your business to audit your processes and governance policies and review your WAN architecture to enable you to design top-level protection for your an at-home workforce.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero PEN Testing Platform is a breakthrough penetration test (pentest) product family that can deliver automated threat assessment of your work-from-home connectivity solution and your internal and perimeter networks so you can find, prioritize, fix, and confirm cybersecurity vulnerabilities before threat actors can take advantage of them. Progent can help you to deploy NodeZero to carry out comprehensive pentests of your network perimeter and your internal IT infrastructure so you can determine your current security posture. Progent's NodeZero experts can also help you to strengthen your network security and can help you to plan and deploy a unified cybersecurity ecosystem that streamlines management and provides maximum cyber defense for on-prem, multi-cloud, at-home, and perimeter IT assets. To learn additional details about Progent's threat assessment solutions based on on NodeZero's PEN test products, see Consulting Services for NodeZero's Pentest Platform.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper about critical things to concentrate on for securing an IT environment that incorporates work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Remote Workers
Data Protection covers saving and recovering vital information in order to avoid data loss and reduce recovery time in case of storage problems resulting from hardware issues, programming glitches, user mistakes, malware, or other causes. Dependable data protection strategies can be particularly challenging to architect and manage in hybrid networks that combine private data centers, public clouds, and an at-home workforce.

  • Backup/Restore strategies for an at-home workforce must cover multiple types of user-owned endpoint devices. Progent can provide fast remote access to experts knowledgeable about a wide range of products for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as notebooks, iPads and smartphones. Leading backup/restore solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To back up data distributed across a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud-based storage and features fine-grained restore and centralized management capabilities.
  • Disaster Recovery/Business Continuity strategies often envision scenarios that call for a quick changeover to an at-home workforce. Progent's expert disaster recovery preparedness experts and business continuity planning consultants can help your company to develop, document and test a DR/BC plan that includes the process of switching to telecommuting.

Unified Management for Remote Workers
Microsoft has renamed and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager provides a centralized platform for protecting critical information by controlling on-premises, mobile, and at-home endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and software. Managed endpoint devices can be personally owned or company owned. Network admins managing the endpoint computers of teleworkers can use Intune to deploy and validate apps on managed devices, push updates and certificates, set up rules for accessing information and networks, manage passwords, create VPN tunnels, determine how teleworkers share information, establish threat protection, verify compliance, and erase corporate data from lost, stolen or decommissioned endpoint devices. Intune can be used with iOS/iPadOS, Google Android, Windows, and macOS/OS X computers. For information about Microsoft Intune and how Progent can help you to use Microsoft's Endpoint Management to manage the endpoint devices of your at-home workforce, see Intune mobile endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management platform that allows network administrators to keep remote endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management along with VMware's Horizon virtual software delivery platform for access control, application management, and setup management of endpoint computers. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site product through a perpetual license. Top capabilities of Workspace ONE include fast remote deployment of new laptops, quick onboarding of new employees, policy setting and enforcement for all classes of endpoints, unifies reporting and performance analytics, email encryption, and tight integration with Microsoft apps and cloud-based products. For information about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management expertise.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Guadalajara, Jalisco company, call 1-800-993-9400 or visit Contact Progent.