Enlarging your telecommuter workforce may have a major effect on IT infrastructure, cybersecurity, and corporate culture. Progent has 20 years of background helping SMBs to plan, configure, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Guadalajara company to pick the right technologies and adhere to leading practices in creating and operating a secure virtual office solution for teleworkers that promotes collaboration and delivers maximum business value. Progent can provide services that go from on demand guidance for getting you over challenging IT bottlenecks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Guadalajara, Jalisco organizations to succeed with any aspect of creating a high-performing work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk services, cybersecurity, data protection solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Configuring the network infrastructure needed for a remote workforce can be especially complicated if you have to accommodate a mix of worker-owned hardware like PCs and notebooks, Internet routers, and wireless appliances from different manufacturers and with a variety of OS software and firmware levels. Progent's experience delivering remote help for both legacy as well as current technologies in virtual office solutions enables you to make efficient use of your available infrastructure and provides you with ready access to top-tire consultants for making essential updates. Services offered by Progent to help you to implement a high-functioning telecommuting infrastructure include:

  • VPN connectivity allows you to create a safe tunnel for authenticated at-home workers to access IT assets located at your corporate data center or in the cloud. Progent can assist your company to deploy and maintain VPN connections between your at-home workforce and your various network resources by providing online VPN configuration support. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can help your remote workers to utilize Cisco's popular AnyConnect client software for secure VPN connections for a broad selection of devices including Microsoft Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms allow an at-home worker to view and interact with a remote computer's desktop. This provides network managers substantial control over the digital environment of telecommuters and ensures remote users a consistent and more productive work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers attach at-home networks to the Internet and typically support VPN tunnels, home Wi-Fi connectivity, and firewall services. Progent offers expert online support for configuring home routers from a range of vendors. See router integration support from Cisco-certified experts.
  • Home Wi-Fi networks, often supporting an entire household and visitors, are commonly used by at-home employees to access their Internet router for work. This can create performance and security problems. Progent can assist businesses to resolve these problems by delivering services like Cisco Aironet integration consulting, Cisco Meraki wireless deployment consulting, and Ubiquiti wireless access point integration assistance.
  • Internet connectivity methods affect the speed and availability of connections between at-home workers and the company network. Vital applications might require redundant Internet access in case the normal connection breaks. Progent offers expertise for selecting ISPs, choosing appropriate service bundles, and integrating high-availability Internet access. See Internet access integration services.

IP Voice Integration for Teleworkers
Extending the company phone environment to include teleworkers is critical to maintaining an effective at-home workforce. A variety of cloud-based VoIP platforms are used by small and mid-size businesses to server telecommuters. Many enterprises depend on Cisco's current or legacy platforms for VoIP solutions. Progent can help businesses of any size to design or tune a remote IP voice service that delivers the flexibility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer advanced support to help organizations optimize their existing Cisco VoIP environments to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end telephony capabilities to devices like VoIP phones, media processing products, VoIP gateways, and mixed media software deployed throughout the network. Unified Communications Manager manages additional combined media services such as unified messaging, video conferencing, and customer interaction networks. For details about Progent's CUCM support, refer to Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can assist you to support your existing CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other early VoIP platforms, see Cisco CallManager consulting services.
  • Cisco IP Gateways enable integration with PSTN networks and with clients operating outside the corporate firewall like at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network architecture to support these solutions and deliver online deployment and debugging expertise.

Video Conferencing for Remote Workers
A broad selection of voice/video conferencing products from major vendors enable online meetings, video and voice conferencing, chat, and content sharing for both onsite users and at-home workers. Many organizations utilize multiple products to accommodate their various partners and clients. Progent's communications experts can assist your organization to maintain your current voice/video conferencing environment and enhance the productivity of your at-home employees.

  • Skype for Business is Microsoft's popular communications product that enables presence, IM, voice and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can assist your company to set up and maintain Skype for Business client software to accommodate your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business integration experts.
  • FaceTime is Apple's multiuser video calling app for compatible iOS, iPadOS, iPod and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow up to 32 simultaneous users for video calls. For details about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex services include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference and training. For details about Progent's support services for Cisco Webex and for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with capabilities such as video conferencing, persistent chat, plus data sharing. For details about Progent's consulting expertise for Microsoft Teams as well as for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these products and help you to optimize your network architecture to run them.

Microsoft Collaboration Software for Remote Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, offering a rich ecosystem of productivity apps that deliver a cohesive user experience for exchanging information throughout a corporate network and on a wide range of endpoint devices. Progent has provided remote consulting support for Microsoft SharePoint and Exchange since their original releases and can assist your company to tune these critical collaboration platforms to maximize the effectiveness of your at-home workforce.

SharePoint Deployment Experts for At-Home WorkersSharePoint uses web sites to promote collaboration and knowledge delivery by offering policy-driven delivery of data, business processes, and tools for searching through enterprise-wide business data. SharePoint enables you to create protected web portals that allows at-home workers to view and update aggregated business intelligence via Wikis, Blogs, social sites, and Web Parts (Widgets). For information about Progent's SharePoint consulting expertise, visit SharePoint integration and application development expertise.

Exchange Deployment Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, go to deployment consulting services for Exchange Server.

Onedrive Configuration Experts for Remote WorkersOneDrive is Microsoft's shared cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home workers can store files to OneDrive, and colleagues can retrieve them securely through a browser. Included with Microsoft Office and Microsoft 365, OneDrive enables remote employees to co-author files. Edits created offline are automatically synced when you go back online. For information about Progent's expertise for Microsoft OneDrive, visit Microsoft Onedrive integration experts.

Public Cloud Integration for Remote Workers
Progent can provide affordable remote assistance for enabling organizations to build, manage and optimize integrated network models that incorporate physical data centers, remote workers, branch offices, and cloud services. Progent offers top-tier consultant for all types of cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters fix problems with public cloud access, authentication, and security.

Microsoft Azure Integration for TeleworkersMicrosoft Azure is a leading family of cloud software and services that enables you to utilize IT infrastructure, virtual servers, and key applications hosted on Microsoft's massive cloud. Azure features more than one hundred cloud-based services such as hosting for Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can help you to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent's cloud experts can also show you how to establish secure access to Azure services for telecommuters by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. To find out about Progent's expertise for Azure, visit Microsoft Azure expertise.

Microsoft 365 Integration Services for TelecommutersMicrosoft 365, formerly branded Office 365, is Microsoft's popular family of client productivity applications and cloud services available by subscription. Microsoft applications and services are marketed in a variety of plans designed for customers ranging from students and households to large enterprises. Progent can provide quick and easy online access to consultants familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent can assist your business to evaluate the numerous subscription plans offered with Microsoft 365 and deploy 365 applications for your remote workers to achieve top business value. For details about Progent's consulting expertise for Microsoft 365, visit Microsoft 365 integration expertise.

Exchange Online Integration for TelecommutersMicrosoft 365 Exchange Online is among the most widely used cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online provides the advantages of lower spending for physical infrastructure, easier management, on-demand scaling, high availability, and additional benefits inherent with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate transparently with local deployments of Exchange, allowing you to build hybrid networks. Progent's Exchange experts can provide as-needed help to get you past challenging technical bottlenecks and can also provide end-to-end project management outsourcing to ensure your remote workers have easy and safe access to your Microsoft 365 Exchange Online deployment. For information Progent's support services for Microsoft 365 Exchange Online, go to Exchange Online integration and support consulting.

Amazon AWS Integration for TelecommutersAmazon AWS is a trailblazer in the public cloud computing arena and is the industry's leading source of cloud-based services. Progent can provide quick and affordable online access to cloud integration experts who can assist your business to design, deploy, manage, and debug hybrid information networks that incorporate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms like Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to help you to build a high-uptime network model so your users have a productive computing experience regardless of whether they are working from your main office, a remote branch, at home, or on the road. For details about Progent's expertise for Amazon AWS, see Amazon AWS integration expertise.

Google Cloud Integration Services for TelecommutersGoogle Cloud is a leading suite of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your business to expand your existing IT assets with the Google Cloud Platform, and Progent's DBA experts can show you how to make your key apps cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent can assist you to set up VMs on Google Cloud Compute Engine, plan an efficient storage system with Google Cloud Storage, and streamline identity management for at-home workers with GCP Cloud Identity. Progent can also help your organization to use GCP's unified management technology to administer and monitor your GCP environment. For information, refer to Google Cloud Platform integration support.

Help Desk Services for Teleworkers
A fast, enterprise-wide changeover to a teleworker workforce, which could be motivated by a pandemic or as an element of a disaster recovery process, can overstretch even the most efficient internal Call Center. Progent's Help Desk services make it possible for businesses to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide network of remote technical support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC support from initial help requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to track or edit the status of their current tickets, enter information, and append screen captures or relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Supplemental Service allows your business to expand your existing Help Desk Call Center organization by splitting responsibilities for Support Desk support seamlessly between your regular support organization and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's shared Call Center service uses a collective support model utilizing the leading PSA platform for managing service requests and ticketing, establishing ownership, monitoring progress, and generating reports. For details about how Progent's Support Desk Supplementation Services can help your business to deliver world-class IT support to your from-home workers, refer to Progent's Help Desk Call Center supplementation Services.

Security for Telecommuters
Work-from-Home workers typically utilize their personal devices and usually work in a poorly secured physical environment. This situation increases their susceptibility to malware attacks and calls for careful configuration of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, intensive user education, and the development of security policies based on leading practices. Progent's veteran roster of cybersecurity support consultants can assist you to plan, implement and maintain an effective cybersecurity solution that protects critical information assets in environments that incorporate at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls allow you to build a network that can be safely utilized by on-premises users and by an at-home workforce, mobile workers, vendors, customers, and the public. Modern firewall devices allow you to assign and manage different access rights to various groups of users and to scale your network and modify your cybersecurity posture as your company evolves and as network attacks become more complex. Progent supports both current and legacy security devices from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall support services, refer to firewall integration and support services.

Remote Endpoint Monitoring and Management for TeleworkersOnline Endpoint Monitoring makes it possible to track the disparate computers utilized by telecommuters and either block or spot and respond to modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on every protected endpoint device, monitoring all activity and utilizing advanced machine learning from SentinelOne to detect zero-day threats at inception. When an attack is spotted, ProSight ASM instantly disconnects the targeted endpoint device from the corporate network to contain the malware. Because the ProSight Active Security Monitoring software agent is self-contained, endpoints remain protected even if they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, see remote endpoint monitoring for teleworkers.

Two-factor Authentication Services for TeleworkersProgent's Duo authentication Services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity verification on iOS, Google Android, and other personal devices. With 2FA, when you log into a protected application and enter your password you are requested to confirm who you are via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be used as this second form of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register multiple verification devices. To find out more about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your information system to all types of outside and internal security threats for a network that incorporates an at-home workforce. Progent can run remote, automated security inventory scanning for rapidly and affordably uncovering a broad range of security holes that can be found over the Internet. Progent's security audit consulting services, which can be provided by network security professionals with top certifications such as CISM, CISSP, and GIAC, can help you to audit your operations and governance policies and review your WAN infrastructure to enable you to implement the highest level of security for your remote workers.

NodeZero Pen Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Penetration Testing Platform is a leading-edge penetration test (pentest) product family that can deliver automated testing of your at-home connectivity solution and your internal and perimeter networks so you can find, prioritize, remediate, and confirm cybersecurity weaknesses before malicious hackers can take advantage of them. Progent's pentest experts can assist you to deploy NodeZero to carry out comprehensive penetration tests of your perimeter and your internal network so you can determine your present security profile. Progent's NodeZero experts can also help you to strengthen your existing network security and can help you to plan and implement a unified cybersecurity ecosystem that simplifies management and delivers maximum protection for on-premises, cloud-based, remote, and perimeter IT assets. To learn more information about Progent's threat analysis solutions powered by on NodeZero's penetration test platform, see Consulting Support for NodeZero's Pentest Platform.

Download White Paper: Securing a Work-From-Home (WFH) Network
To view or download a white paper about key areas to concentrate on for securing an IT environment that includes work-from-home staff, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
Data Protection involves backing up and restoring critical information so as to avoid data loss and reduce restoration time and effort in the event of storage failures due to hardware breakdowns, software glitches, operator error, cyber attack, or other causes. Dependable data protection strategies can be particularly difficult to design and maintain in hybrid networks that incorporate private data centers, public clouds, and at-home workers.

  • Backup/Restore solutions for remote workers must address multiple kinds of user-owned endpoints. Progent can provide fast remote help from consultants knowledgeable about a wide range of products for protection Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as laptops, iPads and handhelds. Popular backup/restore products maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect resources spread throughout a hybrid network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud-based storage and includes fine-grained recovery and unified management.
  • Disaster Recovery/Business Continuity plans commonly anticipate scenarios that call for a rapid changeover to an at-home workforce. Progent's expert disaster recovery preparedness experts and business continuity consultants can help your company to develop, document and validate a DR/BC strategy that includes the process of switching to telecommuting.

Unified Management for Telecommuters
Microsoft has renamed and rebundled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager features a centralized environment for safeguarding critical information by managing on-premises, mobile, and at-home endpoints.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises devices and software. Managed endpoint computers can be user owned or business owned. Network admins managing the enrolled endpoint devices of telecommuters can utilize Intune to deploy and authenticate apps on devices, push updates and certificates, configure policies for accessing data and networks, manage passwords, establish VPN connections, control how teleworkers share data, establish threat protection, ensure compliance, and delete sensitive information from lost, stolen or decommissioned devices. Microsoft Intune runs with Apple iOS, Google Android, Windows, and macOS/OS X devices. To find out about Intune and how Progent can assist your company to use this platform to manage the endpoint computers of your teleworkers, visit Intune teleworker endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management product that helps network managers to keep off-premises endpoints up to date and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint administration along with VMware's Horizon virtual application delivery technology for identity control, app management, and configuration management of endpoint devices. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product via a perpetual license. Key features of Workspace ONE include fast over-the-air provisioning of new notebooks, quick onboarding of new employees, policy set up and enforcement for all classes of endpoints, aggregated management reporting and analytics, email encryption, and tight integration with Microsoft applications and cloud-based services. To learn about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient telecommuter environment for your Guadalajara, Jalisco organization, call 1-800-993-9400 or visit Contact Progent.