Fast Remote Support for Guadalajara Jalisco Networks
For businesses in Guadalajara Jalisco, Progent offers online support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.
Progent's online technical support engineers offer excellent value due to the fact that they have the real-world background and have access to the sophisticated technology needed to solve the majority of network issues quickly. This reduces direct costs because service calls use up minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company saves even more in indirect costs by reducing or avoiding system outages and related losses resulting from business disruption, upset clients, idle employees, and de-focused management. Progent's advanced online consulting know-how is especially valuable for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing model for remote support is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you pay exclusively for the support that you actually get. Unlike typical remote support firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing do away with situations where speedy. minor fixes manage to end up as substantial invoices. Progent's penchant for solving problems quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of customized technologies and field-tested processes that permit the maximum degree of efficiency for online engineering help and repair for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to access your company's computer system remotely without compromising network security.
Progent's sophisticated customer support reporting application includes thorough documentation of all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of all help rendered to every client by every engineer. This history of anomalies and resolutions is stored as a quickly searchable internal database that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with major technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick access to vendors' in-house support staff so Progent's online service specialists are able to find the most efficient resolutions promptly.
Online services offered by Progent to clients in Guadalajara Jalisco include:
Certified MS Windows Expertise
Progent's Microsoft-expert online support experts can provide computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a wide variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable desktop support services to help you company to deploy, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as offering Windows 10 migration support services as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the administration of your desktops and web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network professionals, and indicates a consultant's technical skills at the expert level. Cisco-qualified CCIEs know how to deal with even the most stubborn problems surrounding network planning, integration, administration, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal support staff in isolating problems with IOS Software network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs provide excellent value since their deep expertise allows them to solve problems quickly. In typical cases, less seasoned engineers can wrestle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can connect to your environment using sophisticated on-line troubleshooting tools to perform quick, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading selection of infrastructure devices. Cisco infrastructure support offered by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Cisco Catalyst switch support, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless APs engineering services, Cisco wireless controllers support Services, Cisco VPN Integration assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of system protection services to bolster the safety of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or help your company to recuperate rapidly following a damaging breach. Security support services available from Progent include: in depth data security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm attacks; configuring firewalls; designing secure techniques for remote and mobile access; defending your email system from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced online support services to help businesses of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring applications and services quickly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can generate reports to verify full service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based support services to address a broad range of information technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX and Windows integration. For server consolidation and easy administration in environments that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving network problems enables fast escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent remote assistance analyzing problems affecting UNIX/Linux networks powered by leading variants of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the world's top enterprises. The ProSight series of outsourced network management services covers all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized management and world-class security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special areas of computer technology enables clients to execute major initiatives economically and on time. Progent's special online engineering services include:
How Your Guadalajara Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk or enhancing your current one, evaluating or enhancing Call Center software products to meet the special demands of your business, or providing temporary phone support staff to supplement your in-house Help Desk Call Center group during demanding situations such as software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran information technology consultants provides your workers in Guadalajara Jalisco immediate assistance from a large technical support resource with substantial experience offering telephone-based help and online repair service for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center the reputation as a significant contributor to business efficiency, and Progent's goal is to resolve instead of just report technical issues.
- Applications Services: Education, Development, and Integration
Progent's Applications Consulting Team offers online professional engineering expertise and training in specific business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Guadalajara Jalisco online IT infrastructure monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your computer support is proactive and automated. By anticipating possible problems before they evolve into full-scale emergencies, remote monitoring can ward off inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems based on a mix of OS platforms.
To get in touch with Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Guadalajara Jalisco, Progent's phone-based network support engineers can deliver effective and affordable IT help the moment your organization requires it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to solve IT problems quickly while avoiding the expense and lost productivity that comes with on-premises service calls.
Even if your Guadalajara organization deals with a regular freelance consultant or employs an in-house organization that know how to handle typical computer issues, Progentís Microsoft certified engineers can offer an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to resolve unexpected system crises or particularly complicated integration projects.
Advantages of Progent's Network Help for Organizations in Guadalajara Jalisco
Progent's remote technical help services allow your Guadalajara company to enjoy the advantages of immediate, expert network support without the expense of managing an in-house IT staff. Your information system will derive greater business worth by becoming more available, efficient, and secure. Benefits to your business include:
- Convenient virtual extension of your local support resources
For most companies in Guadalajara Jalisco, nearby network service providers, whether represented by freelance consultants or a full-time IT staff, can resolve typical technical problems. On the other hand, serious problems may spring up when local resources are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your usual service personnel. In these situations, Progent's on-call service specialists give you an easy, quick, and economical solution to augment your regular help and to pass on useful information to increase your ability to handle future problems locally.
- Less Reliance on Individual Consultants
For IT support, smaller organizations commonly depend on individual freelance consultants. Although independent consultants have smaller internal costs than larger service organizations and can afford to charge marginally less, they are often overextended, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the lack of backup personnel may force your company to go without help during an emergency. As your business grows, system unavailability and problems with critical applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve support expertise to make sure your IT system stays up and running.
- Build a Solid Basis for Smooth Expansion
Organizations often start with an IT architecture created on a shoestring budget. Without a robust framework, band-aid fixes can get thrown onto a weak foundation. When a network grows, stability and expandability issues can hinder the productivity of the business. These poorly designed environments need proper analysis, smart strategic planning, and extensive technical expertise to upgrade to a system infrastructure able to provide the stable foundation to meet current business requirements and simplify future growth.
- Work with Problem Solvers Instead of Technology Vendors
Smaller offices need guidance and technical education to navigate through an increasingly complex array of technology options capable of accelerating business growth and enhancing efficiency. They hardly need a network consultant who is attempting to earn a commission on a specific vendor's technology. IT support and product selling can lead to a situation where the proposed
solution is designed around a predetermined product rather than the genuine needs of a client. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to align IT consulting with the best needs of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical background, refined remote support software, and understanding of corporate IT enable offices to escape the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Start Getting Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional experience, at the forefront of network service, performing a broad range of IT projects for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This guarantees that you get not just expert IT capability, but also a consultant with proven methods for applying technical knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises help by the minute. As a result, you are charged just for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be forced to permit simple problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation transmitted by each consultant to every customer. The practice of detailing and organizing service activity results in more effective service and avoids a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few support companies to offer 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can save your information network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.