Fast and Affordable Remote Technical Support for Guadalajara Jalisco Information Networks
Immediate Phone Help for Guadalajara SystemsFor companies located in Guadalajara Jalisco, Progent offers remote help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the assistance of CISSP-accredited security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the practical experience and are equipped with the advanced tools needed to resolve most information system issues rapidly. This lowers direct expenses because service calls use up fewer chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization saves even more with indirect expenses by minimizing or avoiding network downtime and related costs due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting experience is particularly valuable in environments that rely on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing model for online support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you actually get. Unlike typical remote support firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing do away with situations where fast fixes somehow end up as major bills. Progent's penchant for dealing with problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of optimized technologies and field-tested processes which allow the highest level of effectiveness for online help and troubleshooting for computer systems of any size. Progent provides safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to communicate with your company's environment remotely without breaching corporate security.

Progent's proven service database system keeps extensive histories describing all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of support rendered to each Progent customer by every Progent consultant. This history of problems and responses is organized as a readily exploitable proprietary database that permits Progent's remote support engineers to share their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with major technology companies such as Cisco and Microsoft make available other vast technical support databases and permit quick access to manufacturers' in-house support staff with the result that Progent's online service specialists are able to determine the best solutions in the least time.

Online services available from Progent to companies in Guadalajara Jalisco include:

ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight suite of outsourced network management services covers all key facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat lifecycle including blocking, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and enable transparent backup and rapid recovery of critical files, apps, images, and VMs. ProSight DPS helps you recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or application bugs. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information system. In addition to optimizing the protection and functionality of your IT environment, Progent's patch management services permit your in-house IT staff to concentrate on line-of-business initiatives and activities that derive the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Android, and other personal devices. With 2FA, whenever you sign into a secured application and enter your password you are asked to confirm your identity via a device that only you have and that uses a different network channel. A wide selection of out-of-band devices can be used for this second form of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate several verification devices. For more information about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth reporting utilities designed to integrate with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special areas of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progent's shared Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation tool for handling service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned information technology experts provides your workers in Guadalajara Jalisco quick access to a dependable support resource with substantial background offering telephone-based help and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a crucial enabler of company performance, and Progent's target is to fix rather than merely report technical problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Group can supply remote advanced consulting expertise and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For more on Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Guadalajara Jalisco online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to suit your environment so your IT maintenance is proactive and automated. By anticipating emerging issues before they result in downtime, automated monitoring can ward off inconvenient and costly service breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks that support a variety of platforms.
How Your Guadalajara Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Guadalajara Jalisco, Progent's phone-based network support engineers are ready to deliver professional and cost-effective system help the moment your company needs it. Over 20 years of providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to solve computer problems quickly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Guadalajara office has a regular freelance consultant or maintains a full time organization that can handle common network problems, Progent's Microsoft and Cisco certified consultants can still offer a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either lack the time or the experience to fix unexpected system emergencies or particularly challenging integration problems.

Advantages of Progent's Network Help for Organizations in Guadalajara Jalisco
Progent's online IT consulting services allow your Guadalajara company to experience the advantages of immediate, expert network support without the expense of managing an in-house IT staff. Your information system will derive greater strategic value by becoming more available, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site IT resources
    With most companies in Guadalajara Jalisco, nearby network service providers, whether made up of freelance consultants or an in-house maintenance staff, can handle the majority of technical issues. However, major troubles sometimes occur when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual service people. In these cases, Progent's online service professionals offer an easy, fast, and economical solution to supplement your local help and to pass on valuable knowledge to increase your ability to resolve future problems locally.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller organizations often rely on individual freelance consultants. Although independent consultants have smaller internal costs than larger consulting companies and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another customer, ill, on vacation, or in training, the absence of reserve help may require your company to go without assistance during an emergency. As your company expands, system downtime and problems with critical applications become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of backup support experts to make sure your IT system is always available.

  • Create a Solid Basis for Seamless Growth
    Organizations often start with an IT architecture implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes can get thrown on top of a weak foundation. As a company grows, reliability and expandability problems can impede the productivity of the organization. These badly built systems require careful assessment, smart strategic planning, and wide IT expertise to evolve to a system infrastructure that can provide the solid foundation to handle critical business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller companies need advice and technical training to navigate through an ever more complex array of product alternatives available for promoting business growth and enhancing efficiency. These companies do not need a computer engineer who is trying to sell a certain vendor's technology. Network support and product sales can result in a situation where the proposed solution is built around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to match IT expertise with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical knowledge, fine tuned support software, and understanding of corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



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    Lync 2013, rebranded Skype for Business, allows organizations of all sizes to create a centrally managed and secure communications environment that permits a BYOD computing style with instant messaging, presence, web conferencing with app sharing, as well as IP-based and PSTN telephony across a wide range of desktop and handheld clients. Progent's Microsoft-certified Lync Server 2013 experts and network integrators can help you to evaluate the business benefits of Lync 2013, design an on-premises, cloud-resident (with Lync Online) or hybrid topology appropriate for your current and long-term plans, implement Lync 2013 so as to speed up your ROI, and deliver custom online and onsite training to your management staff and users. Progent has in-depth expertise in key components of a Lync 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist you to integrate Lync Server 2013 with key Microsoft 365 applications including Outlook and PowerPoint.

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