On-premises and Online Computer Consulting

Fast and Affordable Remote Technical Support for Guadalajara Jalisco Information Networks
For organizations in Guadalajara Jalisco, Progent offers online help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, as well as the services of CISSP-qualified security consultants to handle high-level security design and diagnostic issues.

Progent's online support engineers offer excellent value due to the fact that they have the practical experience and have access to the sophisticated tools required to solve the majority of network problems quickly. This lowers direct costs since solutions accumulate minimal billable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by reducing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote consulting expertise is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's pricing model for remote support is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you pay only for the support that you receive. Unlike typical remote service firms, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent situations where fast fixes manage to turn into major tabs. Progent's penchant for disposing of problems quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of customized technologies and field-proven methodologies which permit the maximum level of efficiency for online technical support and repair for information networks of any size. Progent's Technical Response Center can interface to your system without compromising system security.

Progent's powerful technical support reporting system keeps detailed histories of the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of all help rendered to every Progent client by any Progent engineer. This history of issues and fixes is structured as a quickly accessible support database that permits Progent's remote support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft open up other vast technical databases and permit fast response from vendors' in-house support staff so Progent's online consulting specialists can find the most efficient solutions promptly.

Remote support available from Progent to customers in Guadalajara Jalisco include:

• Certified Windows Expertise
  Progent's Microsoft-certified remote support engineers offer network problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a wide range of platform support services including Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration, Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 migration, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Lync Server management, and Office Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Project Server Online planning, Microsoft Office Access Development and Training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a broad range of cost-effective desktop support services to help you business to deploy, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services include offering Windows 11 system design and upgrade support and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and cloud-connected tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and indicates an individual's networking knowledge at the master level. Cisco-qualified CCIEs can handle even the most complex issues occurring in network design, installation, management, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS network management utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs provide exceptional value because their depth of expertise permits them to find solutions for problems quickly. In typical cases, less experienced service providers can struggle for many hours or days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can tie into your environment via sophisticated on-line support technology in order to provide fast, safe, and affordable diagnosis and remediation.

  Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular family of connectivity products by providing services that include:

  • ASA Next Generation Firewalls with Firepower Services Integration and Troubleshooting
  • Cisco Routers Consulting Services
  • Catalyst Switches Configuration and Maintenance Expertise
  • Cisco Nexus Switches Deployment Expertise
  • Meraki Switches Consulting and Support Expertise
  • Cisco Aironet APs Deployment Help
  • Cisco WiFi Controllers Consulting
  • Cisco Meraki Wireless Access Points Deployment Support
  • Cisco Unified Communications Manager/CallManager Configuration
  • Cisco VoIP Phones and IP Video Phones Consulting and Wireless VoIP Phone Integration
  • Cisco VPN and Security Integration Services
  • SIP and CUBE Infrastructure Solutions: SIP PSTN Trunks and CUBE Integration Expertise

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is designed to guide you to take the time-critical first step in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can help businesses to locate and quarantine breached servers and endpoints and guard clean assets from being penetrated. If your Guadalajara network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal Help
  Progent's ransomware recovery experts can assist your Guadalajara business to restore an IT network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor. Progent's team of cybersecurity experts have the wide range of skills required to rebuild all critical components of a compromised network rapidly and with minimal data loss. To find out more, see Progent's ransomware removal and business restoration expertise.

• CISSP, ISSAP, and CISM Certified Network Security Experts
  Progent's accredited CISM and CISSP cybersecurity experts offer a variety of security solutions to bolster the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to recover quickly after a damaging penetration. Security solutions offered by Progent include: thorough information security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm assaults; configuring firewalls; designing secure mechanisms for remote and mobile access; guarding your messaging system against spam and directory harvest attacks; and setting up 24x7 network monitoring.

• Cloud Integration
  Progent can provide advanced remote support to help businesses of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that combine local resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Microsoft 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.

• VMware Site Recovery Manager (SRM) Planning and Deployment
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable process for recovering services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify full service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and administer a DR system based on VMware SRM.

  Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the hardware used by the underlying IP network.

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to address a wide spectrum of computer technologies including network architecture, email solutions, system and process security, plus UNIX and Windows coexistence. For server hardware economization and easy management in environments that combine Linux with Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network problems enables fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support costs.

  Progent's UNIX and Linux consultants can offer urgent phone-based assistance analyzing problems within UNIX/Linux networks powered by leading variants of UNIX such as:
  — Apple Mac OS X
  — Sun Solaris
  — IBM AIX Open UNIX
  — HP-UX
  — BSD
  — SGI/Irix
  

Progent's ProSight Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, subscription-based managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's top corporations. Progent's ProSight suite of network management outsourcing services covers all critical aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your client-server infrastructure by offering tools for performing common tedious jobs. These include health monitoring, patch management, automated repairs, endpoint setup, backup and restore, anti-virus response, remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alarm to your designated IT management staff and your Progent consultant so that emerging problems can be fixed before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex network management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing suite of in-depth management reporting plug-ins created to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
  Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup processes and enable non-disruptive backup and fast restoration of critical files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
  Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected application and give your password you are requested to verify your identity via a device that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be used for this second form of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate several verification devices. To find out more about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.

• ProSight Co-Managed Support: Outsourced and Shared Help Center Services
  Progent's Shared Help Desk Service provides a smooth extension of your internal IT support staff. User access to the Help Desk, delivery of support services, escalation, ticket generation and updates, efficiency measurement, and maintenance of the service database are consistent whether issues are taken care of by your core network support organization, by Progent's team, or a mix of the two. You have unrestricted versatility to extend or shrink your part of IT support activity as required. Progent provides initial installation and onboarding of the professional services automation (PSA) software plus workflow documentation, validation and training. For details about ProSight Co-Managed Support, visit ProSight Shared Help Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management offer businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services allow your in-house IT team to concentrate on line-of-business initiatives and tasks that derive maximum business value from your network. Find out more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows clients to complete major initiatives within budget and on time. Progent's project-based remote consulting services include:

• Help Desk Support
  Progent's Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most problems.

  Progent's Help Desk Co-management services allow your business to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the top PSA platform for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.

  Progent's Help Desk staff of experienced network consultants gives your workers in Guadalajara Jalisco quick assistance from an efficient technical support group with years of background delivering telephone-based consulting and remote troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center perception as a key contributor to company performance, and Progent's aim is to solve and not just annotate IT issues.

• Business Applications Services: Education, Programming, and Troubleshooting
  Progent's Applications Experts staff offers remote and in-depth engineering expertise and training in key application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for Microsoft business applications such as CRM, MS Project, Office Word, and Microsoft 365 Excel. To find out more information concerning Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Team.

• Unified and Automated Management of Hybrid Cloud Environments
  System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

• Remote IT Infrastructure Monitoring Services
  Progent can deliver businesses in Guadalajara Jalisco remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can adapt Operations Manager to accommodate your environment so that your network maintenance is proactive and automated. By spotting emerging issues before they grow into downtime, system monitoring can ward off inconvenient and expensive network crises. Progent can also deploy system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments powered by multiple OS platforms.

Even if your Guadalajara company deals with a local freelance support technician or employs a full time organization that know how to deal with day-to-day computer issues, Progent's Microsoft certified engineers can still provide an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to solve unexpected network crises or particularly complex integration projects.

Advantages of Progent's Network Help for Companies in Guadalajara Jalisco
Progent's online IT consulting services enable your Guadalajara company to realize the benefits of immediate, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your information system will derive greater business worth by being increasingly reliable, productive, and protected. Advantages to your business include:

• Seamless remote extension of your local support resources
  For most companies in Guadalajara Jalisco, nearby computer support resources, whether consisting of independent consultants or an in-house maintenance staff, can resolve the majority of network issues. On the other hand, serious problems may spring up when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your local service technicians. In these cases, Progent's on-call service experts give you an easy, quick, and economical solution to augment your local help and to pass on valuable knowledge to increase your ability to handle future problems in-house.

• Less Reliance on Individual Consultants
  For network maintenance, smaller organizations commonly depend on independent freelance service providers. Although independent service people have less internal costs than larger consulting firms and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the absence of fallback personnel may force your business to go without assistance during an IT crisis. As your network grows, network downtime and trouble with critical software become more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of reserve service expertise to make sure your network is always up and running.

• Create a Solid Basis for Smooth Growth
  Businesses often begin with an information architecture created on a shoestring budget. Lacking a proper infrastructure, band-aid repairs often get piled onto a weak foundation. As a network grows, reliability and scalability issues can impede the success of the organization. These poorly built systems need careful assessment, smart long-term planning, and extensive technical expertise to upgrade to a network architecture able to offer the stable foundation to handle current business demands and facilitate downstream growth.

• Interact with Solution Providers Rather Than Product Resellers
  Smaller organizations need guidance and technical education to navigate through an increasingly complicated maze of technology options capable of accelerating business success and improving productivity. They hardly need a computer consultant who is trying to sell a specific vendor's products. IT support and product sales can lead to a scenario where the proposed solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to match technical expertise with the real needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical knowledge, refined support software, and familiarity with corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

• Best Practices
  Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, at the front lines of network support, executing a broad variety of technical tasks for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not only expert IT help, but also a consultant with proven methods for applying technical knowledge to fix real-world network problems rapidly.

• Value Pricing
  Progent's pricing policy is to bill for phone service and on-premises help per minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be tempted to permit less critical problems to fester.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces few competitors. Businesses who utilize familiar independent service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, protected, and efficient.

• Automated Network Monitoring with MS Operations Manager
  Progent is one of the only IT service firms to provide round-the-clock remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.