Immediate Remote Help for Guadalajara Jalisco Information Networks
For organizations located in Guadalajara Jalisco, Progent offers remote help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the assistance of CISSP-accredited security experts to handle advanced security architecture and diagnostic issues.
Progent's remote support engineers provide excellent value because they have the real-world experience and have access to the sophisticated tools required to resolve most information system issues rapidly. Efficient support lowers direct costs because service calls require minimal chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization saves additionally with indirect costs by minimizing or avoiding system outages and related losses stemming from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive online technical support expertise is particularly important for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.
Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you pay exclusively for the support that you actually get. In contrast to typical remote service companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for pricing do away with situations where fast solutions somehow end up as substantial bills. Progent's penchant for dealing with problems efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested processes which promote the maximum level of effectiveness for remote help and repair for computer networks of all sizes. Progent provides secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's online support team to interface to your network without breaching network security.
Progent's proven service reporting application includes comprehensive records for the support that Progent's clients have been provided. Progent's staff engineers have access to the details of support delivered to each customer by every consultant. This database of anomalies and resolutions is structured as a readily exploitable support knowledge base that allows Progent's online technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft open up additional extensive support knowledge bases and allow priority response from manufacturers' in-house product engineers so Progent's online service specialists can find the most efficient resolutions in the least time.
Online support provided by Progent to businesses in Guadalajara Jalisco include:
Certified Microsoft Windows Support
Progent's Microsoft-expert remote support professionals can provide computer system repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a wide variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration support, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of cost-effective desktop consulting and support services to assist your company to install, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network consultants, and validates a person's networking skills at the expert level. Cisco CCIEs can handle the most stubborn problems associated with network infrastructure planning, deployment, management, compliance, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco CCIEs offer exceptional cost-effectiveness since their broad expertise permits them to find solutions for problems rapidly. In many instances, less qualified engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE consultants can communicate with your environment using the latest on-line troubleshooting tools in order to perform efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of connectivity devices. Cisco infrastructure consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting services, Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point layout and set up, Cisco Aironet APs planning and integration services, Cisco WiFi controllers support Services, Cisco Security and VPN Consulting expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services to bolster the safety of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or help your business to clean up rapidly after a damaging penetration. Security support services available from Progent include: in depth data security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; configuring firewalls; building safe mechanisms for remote and mobile connectivity; guarding your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.
Progent can provide advanced online support services to help businesses of any size connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring applications and services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based support services to cover a wide range of computer technologies such as system infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that combine Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux environments. Progent's group-based approach to solving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support expense.
Major Linux platforms for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same advanced technology deployed by many of the industry's leading corporations. The ProSight line of network monitoring and management services addresses all critical areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology programs. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows clients to complete major projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Guadalajara Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk consulting expertise can aid you in building an effective new Help Desk Call Center or revamping your current one, identifying or modifying Help Desk software products to meet the special requirements of your corporation, or adding temporary phone support personnel to reinforce your in-house Help Desk Call Center team during high-demand situations such as software transitions, mass upgrades, or installing new business software.
Progent's Call Center team of seasoned information technology experts provides your computer users in Guadalajara Jalisco instant assistance from an effective network service group with extensive background delivering phone consulting and online diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center perception as a crucial enabler of business success, and Progent's policy is to resolve rather than just annotate IT issues.
- Business Applications Services: Training, Development, and Integration
Progent's Applications Consulting Group can supply remote professional consulting support and education in key application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Guadalajara Jalisco remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your business so that your IT maintenance is proactive rather than reactive. By uncovering emerging issues before they evolve into downtime, system monitoring can minimize inconvenient and expensive service breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks powered by a combination of operating systems.
To get in touch with Progent about emergency online assistance with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Guadalajara Jalisco, Progent's online network support specialists can deliver professional and cost-effective IT help whenever your organization has to have it. Long experience offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix computer problems rapidly while eliminating the cost and lost productivity that comes with on-site service visits.
Even if your Guadalajara office deals with a regular freelance consultant or employs an in-house organization that can deal with common network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the time or the expertise to handle unexpected network crises or particularly tough integration projects.
Advantages of Progent's IT Support for Businesses in Guadalajara Jalisco
Progent's online network troubleshooting services enable your Guadalajara business to realize the advantages of immediate, expert IT support without the cost of managing a full-time IT staff. Your network will derive greater strategic worth by being increasingly available, efficient, and secure. Benefits to your company include:
- Seamless virtual extension of your local IT resources
With most businesses in Guadalajara Jalisco, local computer service providers, whether represented by freelance consultants or an internal IT staff, can solve typical network problems. On the other hand, major troubles can occur when local resources are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your usual service people. In these cases, Progent's online support professionals give you a convenient, quick, and budget-friendly way to augment your regular resources and to convey valuable information to improve your capability to resolve downstream issues locally.
- Reduced Dependence on Freelance Consultants
For network support, smaller companies commonly rely on individual freelance consultants. Although independent service people have smaller internal costs than larger support organizations and can afford to charge lower rates, they are often overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the absence of fallback personnel may force your company to wait for assistance during an IT crisis. As your company expands, network downtime and problems with vital applications are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve service expertise to insure your network remains up and running.
- Create a Scalable Basis for Seamless Growth
Organizations often begin with an IT system created on a modest budget. Without a proper infrastructure, slap-dash fixes can get thrown on top of a weak foundation. When a company grows, reliability and expandability issues can hinder the success of the organization. Such badly designed environments need proper assessment, intelligent long-term planning, and broad-based technical knowledge to evolve to a network infrastructure that can deliver the solid foundation to handle critical business demands and simplify future growth.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller organizations require guidance and technical training to negotiate an increasingly complex array of product options capable of promoting business growth and improving efficiency. These companies hardly need a computer consultant who is motivated to resell a certain vendor's products. IT consulting and product selling can result in a situation where the proposed
solution is built around a predetermined product rather than the true requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to match technical consulting with the real interests of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT experience, fine tuned support software, and understanding of corporate IT allow companies to escape the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, at the forefront of network service, executing a broad variety of technical projects for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This ensures that you get not just world-class technical capability, but also a consultant with field-tested methods for applying computer knowledge to repair real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises help by the minute. As a result, you pay exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for services provided during normal working hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick fixes so you will not be tempted to permit less critical problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local support organizations who offer scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by each staff member to every client. The practice of detailing and organizing support records allows more effective service and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 network tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.