Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. For this reason, ransomware attacks are commonly launched on weekends and at night, when support staff are likely to be slower to recognize a penetration and are least able to organize a rapid and forceful defense. The more lateral progress ransomware is able to manage within a victim's system, the more time it takes to recover core IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to take the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineers can help businesses in the Guarulhos area to identify and isolate infected servers and endpoints and protect clean assets from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Guarulhos
Current variants of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and infiltrate any available backups. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make system recovery nearly impossible and effectively throws the datacenter back to the beginning. Threat Actors, the cybercriminals behind a ransomware assault, insist on a settlement payment for the decryption tools required to unlock scrambled files. Ransomware attacks also attempt to exfiltrate files and hackers demand an extra payment for not publishing this information or selling it. Even if you are able to restore your network to a tolerable date in time, exfiltration can be a major issue according to the sensitivity of the downloaded information.

The restoration work after a ransomware attack involves a number of distinct phases, the majority of which can be performed in parallel if the response workgroup has enough members with the required experience.

  • Containment: This urgent first step requires blocking the lateral progress of ransomware within your IT system. The more time a ransomware attack is allowed to go unchecked, the more complex and more costly the restoration effort. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery experts. Containment activities consist of cutting off infected endpoint devices from the rest of network to block the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This involves bringing back the network to a basic acceptable degree of capability with the least delay. This process is usually the highest priority for the victims of the ransomware attack, who often see it as an existential issue for their company. This project also demands the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and mission-critical apps, network topology, and protected remote access management. Progent's ransomware recovery experts use state-of-the-art collaboration tools to coordinate the multi-faceted recovery process. Progent understands the urgency of working quickly, continuously, and in unison with a customer's managers and IT staff to prioritize tasks and to put vital services back online as fast as possible.
  • Data recovery: The work required to recover files damaged by a ransomware assault depends on the state of the systems, the number of files that are affected, and which recovery techniques are needed. Ransomware attacks can destroy key databases which, if not gracefully closed, may have to be rebuilt from the beginning. This can include DNS and AD databases. Exchange and SQL Server depend on AD, and many financial and other business-critical platforms depend on SQL Server. Often some detective work may be required to find undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff PCs and notebooks that were off line at the time of the assault. Progent's Altaro VM Backup consultants can help you to deploy immutability for cloud object storage, allowing tamper-proof data while under the defined policy so that backup data cannot be erased or modified by any user including root users. Immutable storage provides another level of protection and restoration ability in the event of a ransomware breach.
  • Setting up advanced antivirus/ransomware defense: ProSight ASM incorporates SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the benefits of the same AV technology used by some of the world's largest enterprises including Netflix, Visa, and Salesforce. By providing in-line malware filtering, classification, containment, repair and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, simplifies management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine built into in ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the insurance provider, if there is one. Services include determining the kind of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and timeline with the TA; checking compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the TA; acquiring, learning, and using the decryption tool; debugging failed files; creating a clean environment; mapping and reconnecting datastores to match precisely their pre-attack condition; and recovering machines and services.
  • Forensic analysis: This process is aimed at discovering the ransomware attack's progress throughout the targeted network from start to finish. This history of the way a ransomware attack travelled within the network helps your IT staff to evaluate the damage and uncovers weaknesses in rules or work habits that should be rectified to avoid future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensics is commonly given a top priority by the insurance provider. Since forensics can be time consuming, it is essential that other important activities such as operational continuity are pursued in parallel. Progent has a large roster of IT and data security experts with the skills needed to carry out the work of containment, business resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered online and on-premises IT services throughout the United States for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes professionals who have earned high-level certifications in core technology platforms such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security consultants have earned prestigious certifications such as CISM, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and ERP application software. This broad array of expertise gives Progent the ability to identify and integrate the undamaged pieces of your IT environment after a ransomware attack and reconstruct them rapidly into an operational network. Progent has worked with leading insurance providers like Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting Services in Guarulhos
For ransomware system recovery expertise in the Guarulhos area, call Progent at 800-462-8800 or see Contact Progent.



An index of content::

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    Fortinet next-generation firewalls are industry leaders in delivering top throughput for SSL/TLS inspection. Progent's Fortinet FortiGate firewall consultants can help you to deploy your Fortinet firewalls to protect your IT resources at the enterprise edge, within the data center core, at branches, and in the cloud.

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    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance bottlenecks.

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    Progent's Microsoft-certified consultants can assist you to assess the benefits of Lync Server for your environment and can assist you to design and execute a deployment of Microsoft Lync Server 2010 that centralizes the control of Instant Messaging and Presence and improves the productivity of your office staff, telecommuters, and smartphone users. Progent can also help you to carry out a smooth upgrade to Microsoft Lync Server from Microsoft Office Communications Server or from Live Communications Server, interface Microsoft Lync Server with Exchange Server, SharePoint Server, and Microsoft SQL Server, show you how to use Lync Server 2010 to enhance the team-computing capabilities of Microsoft Office applications, and provide webinar training and ongoing technical support for Lync Server 2010 and other Microsoft platforms.

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    Barracuda Backup is a low-cost, subscription-based backup and disaster recovery service for small and mid-size organizations. A Barracuda Backup solution can include a custom-designed physical storage device built by Barracuda or a virtual appliance with similar functionality but which uses your own storage hardware. Barracuda Backup safeguards critical company data generated locally, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide array of consulting support services to help you to plan, integrate, manage and troubleshoot a backup and disaster recovery system built on Barracuda technology.

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    Progent's Co-managed Help Desk service allows your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution based on ConnectWise Manage, the top shared professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

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    For large businesses, Progent can supplement internal network support staffs by offering world-class background in supporting critical Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server help. For the national or worldwide businesses with branches, Progent can perform as a seamless nearby extension of corporate network management. Progent's enterprise consulting services include company-wide security, remote branch office support, network design, Sarbox compliance, project management, and top-level service for multi-site office environments based on Enterprise Windows. Progent can provide field engineers and specialists to help with a campus move or branch move, or a network architect to assist with setting up or utilizing an Internet Data Center or Hosting Facility.

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    Microsoft Communications Server provides IM and presence as part of an extensible, enterprise-grade solution featuring enhanced security, transparent compatibility with additional Microsoft products, an expandable, standards-based development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product allows cost savings and improved operational efficiencies, enhanced worker productivity, and stronger IP security. Microsoft Office Communications Server 2007 has been replaced by Lync, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified unified communications experts can provide remote and onsite support and troubleshooting help for your Office Communications Server 2007 deployment and can assist you to assess the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also help you to plan and implement a smooth migration that will add business value to your information network

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    Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to design a disaster recovery system built around Microsoft's latest Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class network-attached storage using industry-standard hardware, VM Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for fast, economical deployment of a stretch cluster quorum arbitration point.

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    Nagios and MRTG are useful, free monitoring tools that operate with Linux and can be deployed to monitor UNIX environments, MS Windows networks, or multi-platform situations in which the Linux OS and MS Windows coexist. Nagios lets network support engineers to track network services such as POP3, HTTP, FTP, and NNTP. MRTG allows you to graph the traffic in and out of SNMP network appliances such as servers, routers, and switches. Progent's system integration consultants can assist you to utilize both these programs to tune and troubleshoot your system.

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    Progent's certified Windows Server 2022 experts can help your organization to design and implement an efficient upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that combines cloud-hosted Windows Server on Azure with an on-site implementation of Windows Server 2022.

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    Progent is one of the most expert information technology support firms for integrating email and messaging systems based on Exchange 2000. Progent specializes in helping small and mid-size businesses derive all the benefits of Microsoft Exchange 2000 under typical scenarios including upgrading from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server support.

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    Altaro VM Backup from Hornetsecurity offers small and mid-size organizations a reliable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, offsite, distributed, and cloud-hosted environments and also supports low-cost backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or on-premises services to assist you to design, install, manage and debug a comprehensive backup and disaster recovery system powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup technology.

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    Progent delivers the services of Microsoft and Cisco-Premier IT consulting professionals to show clients affordable ways to help companies maximize the benefits of Microsoft and Cisco technology. For networks that range from small offices to large enterprises, Progent's expert consultants can show you how to enhance your network's e-mail architecture, protection, availability, performance, and system management.

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    Progent's Ekahau-certified Wi-Fi network design consultants can assist you to design, deploy, enhance, manage and troubleshoot a Wi-Fi solution optimized for your building. Progent can provide online or onsite expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for onsite RF signal analysis, Ekahau Analyzer for troubleshooting RF signal problems, and Ekahau Insights for tracking the performance of multiple Wi-Fi sites.

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