Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. For this reason, ransomware attacks are typically unleashed on weekends and at night, when support staff may be slower to become aware of a penetration and are less able to organize a rapid and coordinated defense. The more lateral progress ransomware is able to manage inside a target's network, the more time it takes to restore basic operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to carry out the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineers can assist businesses in the Guarulhos area to locate and quarantine infected servers and endpoints and protect clean resources from being compromised.

If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Guarulhos
Current strains of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and attack any available system restores. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make system recovery almost impossible and effectively throws the IT system back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a settlement payment for the decryptors required to recover encrypted files. Ransomware assaults also try to exfiltrate files and TAs demand an additional payment for not publishing this information or selling it. Even if you can rollback your system to an acceptable point in time, exfiltration can be a big problem depending on the nature of the stolen information.

The restoration work subsequent to ransomware attack has a number of distinct phases, the majority of which can proceed in parallel if the response team has a sufficient number of members with the required skill sets.

  • Quarantine: This urgent first response involves arresting the sideways progress of the attack across your network. The longer a ransomware attack is allowed to go unchecked, the longer and more expensive the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response engineers. Quarantine activities consist of isolating affected endpoints from the rest of network to block the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers restoring the network to a basic useful level of capability with the shortest possible downtime. This process is typically at the highest level of urgency for the targets of the ransomware assault, who often see it as an existential issue for their business. This activity also demands the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and line-of-business applications, network topology, and secure endpoint access management. Progent's ransomware recovery experts use advanced workgroup tools to coordinate the complicated recovery effort. Progent appreciates the importance of working rapidly, continuously, and in concert with a customer's managers and IT group to prioritize activity and to put vital resources on line again as fast as possible.
  • Data restoration: The work necessary to restore data impacted by a ransomware assault depends on the state of the network, how many files are affected, and what restore techniques are required. Ransomware attacks can destroy key databases which, if not carefully closed, may have to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other business-critical applications are powered by Microsoft SQL Server. Some detective work may be required to find undamaged data. For instance, non-encrypted OST files may have survived on staff desktop computers and laptops that were not connected during the ransomware attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including root users.
  • Setting up advanced antivirus/ransomware protection: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to give small and mid-sized businesses the benefits of the same anti-virus tools used by many of the world's biggest enterprises including Walmart, Citi, and NASDAQ. By delivering in-line malware filtering, detection, containment, repair and analysis in a single integrated platform, Progent's Active Security Monitoring lowers total cost of ownership, streamlines administration, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the insurance provider, if any. Activities include establishing the type of ransomware used in the attack; identifying and making contact with the hacker persona; verifying decryption tool; budgeting a settlement with the ransomware victim and the insurance carrier; negotiating a settlement amount and timeline with the hacker; confirming adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency payment to the hacker; acquiring, reviewing, and using the decryption utility; troubleshooting failed files; building a pristine environment; mapping and reconnecting drives to reflect precisely their pre-encryption condition; and recovering computers and services.
  • Forensics: This activity involves learning the ransomware assault's progress across the network from beginning to end. This audit trail of how a ransomware assault travelled within the network assists you to evaluate the impact and uncovers gaps in security policies or work habits that need to be rectified to prevent later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect variations. Forensics is usually assigned a high priority by the insurance carrier. Because forensic analysis can take time, it is essential that other key recovery processes such as operational resumption are pursued concurrently. Progent has a large team of information technology and security professionals with the skills required to perform activities for containment, business continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided remote and on-premises IT services throughout the United States for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have earned advanced certifications in foundation technology platforms including Cisco infrastructure, VMware, and popular Linux distros. Progent's data security consultants have earned industry-recognized certifications such as CISA, CISSP, GIAC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning software. This breadth of skills gives Progent the ability to identify and consolidate the undamaged pieces of your information system after a ransomware attack and reconstruct them quickly into a functioning system. Progent has collaborated with leading cyber insurance carriers including Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Guarulhos
For ransomware recovery consulting in the Guarulhos metro area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent can help your business in any and all facets of your migration to Exchange 2016 such as designing high availability architecture for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; determining storage requirements for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing for high-availability CAS services; planning, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.

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    With Catalyst switches for small and mid-size companies, Cisco enables organizations to gain all the benefits of adding intelligent services into their IT infrastructures. Cisco's switch technology allows you to deploy capabilities that make your network infrastructure highly available to handle time-critical needs, scalable to facilitate future growth, safe enough to protect confidential information, and capable of differentiating and managing all traffic to optimize system operations. Progent's CCIE certified engineers can show you how to pick out and deploy Catalyst switches that make sense for your company. In addition, Progent's CISM and CISSP certified security consultants can show you how to create a strategic protection policy and configure Cisco Catalyst switches so they powerfully support your security policies. Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2940 switches, Cisco Catalyst 3750 switches, Catalyst 4500 switches, and Catalyst 6500 Series Switches.

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    DoubleTake/Carbonite Software offers a family of tools intended to deliver small companies a range of cost-effective alternatives for backing up and recovering vital applications such as Microsoft Exchange Server, Microsoft SQL, RIM Blackberry, and Microsoft Office SharePoint. Progent's business continuity planning experts have extensive experience incorporating DoubleTake/Carbonite technology into small business IT networks to achieve an advanced state of availability and business continuity readiness at a budget-friendly price.

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