Enlarging your at-home workforce can have a significant effect on IT architecture, security/compliance, and company workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT environments that support at-home workers. Progent can help your Guarulhos company to pick the appropriate technologies and follow best practices in creating and maintaining a safe virtual ecosystem for teleworkers that promotes collaboration and returns maximum business value. Progent offers support services ranging from as-needed expertise for getting you past challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Guarulhos, São Paulo companies to with any facet of building a high-performing remote work environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk services, endpoint security, backup/restore solutions, and unified management.

Voice/Video Conferencing for an At-Home Workforce
A wide selection of voice/video conferencing platforms from major vendors enable online meetings, video and voice conferencing, chat, and screen/content sharing for both local users and at-home workers. Many organizations utilize multiple products to meet the needs of their various partners and customers. Progent can assist your organization to maintain your current conferencing environment and optimize the experience of your at-home employees.

  • Skype for Business is Microsoft's popular unified communications product that enables presence, IM, audio and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can assist your company to configure and maintain Skype for Business clients to accommodate your remote workforce. To learn more about Progent's support services for Skype for Business, refer to Skype for Business consulting experts.
  • FaceTime is Apple's group video phone app for iOS and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Current versions of FaceTime allow as many as 32 simultaneous users for video calls. For details about Progent's consulting services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most computing devices. Offered via Cisco's Webex Cloud, Webex services include sharing discrete content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for future reference. To learn more about Progent's consulting services for Webex as well as for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features such as voice/video conferencing, persistent chat, plus data sharing. To learn more about Progent's support expertise for Teams and for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting expertise for these products and help your business to tune your WAN infrastructure to host them.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive work-from-home solution for your Guarulhos, São Paulo company, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

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    Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your servers, peripherals {like printers and scanners, network infrastructure appliances like routers and wireless access points, and Internet-of-Things (IoT) devices like alarms and health monitors.

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    For desktop virtualization, Progent offers the expertise of a Citrix-certified XenDesktop expert who can help you to plan a XenDesktop solution that improves the business impact of your IT system; configure XenDesktop technology with your servers, end-user computers, and peripherals; upgrade your existing virtual desktop software to current releases of XenDesktop; and deliver advanced online technical support. Progent can also instruct your IT staff to adhere to industry leading practices to maintain XenDesktop effectively.

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    Cisco's Catalyst Wi-Fi controllers simplify the administration of wireless networks by unifying the provisioning and management of wireless APs, optimizing Wi-Fi performance by limiting the impact of RF congestion, improving wireless availability with rapid failover, and hardening security by detecting threats and filtering traffic content based on user type and location. Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of any size. Progent can assist you to maintain and troubleshoot your existing Cisco-based Wi-Fi solution or implement an efficient transition to Cisco's latest Wi-Fi controller solutions.

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    Microsoft Dynamics GP/Great Plains can help you grow and control your business more efficiently by delivering deep availability of strategic data and a rapid return on investment. Dynamics GP/Great Plains offers important productivity benefits including its ability to expand the presence of your organization, handle your financials, computerize financial processes, standardize procedures throughout your business, improve inventory control, increase order accuracy, expand sales and minimize lead-time, and maximize free cash flow. Progent can help you set up and manage a robust, safe server and network infrastructure to support Great Plains, and can offer expert Dynamics GP consultants to make sure you reap all the benefits of your Dynamics GP/Great Plains software.

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    Exchange 2013 incorporates significant enhancements to the functionality of its predecessor Exchange 2010 and introduces important innovations as well as a revamped structure. These enhancements affect key areas such as ease of administration, availability, compliance, operational costs, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consultants can assist your organization to evaluate the potential business benefits of upgrading to Exchange Server 2013, create an efficient test and deployment strategy, and educate your IT team to maintain your Exchange 2013 solution. Progent can also provide affordable remote consulting and support and management services for Microsoft Exchange Server 2013.

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    Progent's Technical Response Center offers national extended hours remote troubleshooting for networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service engineers offer after-hours phone support and online secure computer access to isolate and repair technical problems quickly and affordably. The scope of technical expertise available from Progent's team of nationwide support professionals allows Progent to escalate even the most difficult problems to appropriate specialists as required. For critical problems, the TRC endeavors to answer your request for support in less than one hour.

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    Progent's expert support team can show you how to design and implement a smooth in-place Exchange Server 2003 migration strategy that avoids productivity disruption, simplifies long-term support requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complex multi-server or multi-site migrations, Progent has the background to finish your move rapidly and affordably. Progent's Exchange 2003 support, repair, and consulting services include expertise with the integration of third-party enhancements of Microsoft Exchange Server 2003 that are best aligned to your business needs.

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    Progent can provide affordable remote and on-premises support to help organizations to migrate any part of their critical IT infrastructure to Google Cloud Platform services. This can save management hassle and hardware costs and allow the use of Google's cutting edge AI and machine learning tools. Progent can assist your IT team with every phase of Google Cloud Platform integration including needs analysis, readiness assessment, architectural design and review, testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security and compliance.

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  • Server Consolidation Online Support
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    By using virtual servers, businesses can operate many virtual machines on one physical server. Virtual server technology enables companies to enjoy all the benefits of server isolation, but without the costs associated with purchasing additional server hardware. Virtual servers are the enabling technology for building private clouds, which provide important benefits including lowering the costs of capital equipment, datacenter facilities, and administration while improving data security, network reliability, and disaster recovery. Other key server management options include network monitoring utilities, Microsoft WSUS, and remote server management cards. Progent's certified server management specialists can assist you with all areas of server virtualization and management to enable your business to cut costs and conserve time.

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    Microsoft Exchange 2013 includes significant improvements to the functionality of Microsoft Exchange Server 2010 and delivers important innovations plus a redesigned structure. These improvements affect key areas such as manageability, high availability (HA), security, operational costs, collaboration, expandability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you understand the potential business benefits of migrating to Microsoft Exchange 2013, design a cost-effective test and rollout plan, and educate your IT staff to maintain your Microsoft Exchange Server 2013 environment. Progent also offers affordable online consulting and management for Exchange 2013.

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    Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist you to halt the progress of an ongoing ransomware attack. Call 800-462-8800

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  • SharePoint Server 2010 Specialists
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    Progent's Microsoft consultants can provide cost-effective remote support and development services to help you to design, implement, administer, and maintain SharePoint 2010 environments that can feature web sites able to function as intranets, extranets, document management applications, wikis, data warehouses, business information systems, enterprise-wide search, workflows, and other utilities to promote and enhance teamwork. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with third-party data sources as well as with Microsoft's popular office productivity applications including Office Excel, Word, PowerPoint, and Project. Progent can assist your business to upgrade from previous releases of SharePoint or adapt a multi-vendor mix of web applications into a consolidated and easy-to-manage SharePoint 2010 solution.

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  • Operations Manager Online Troubleshooting
    Microsoft Remote Monitoring and Reporting Professionals

    Progent's Microsoft-certified consultants have over 10 years of background planning, implementing, optimizing and troubleshooting System Center Operations Manager solutions and offer organizations of all sizes advanced remote or onsite consulting support for SCOM 2012. Progent can assist you to plan an architecture for SCOM 2012 servers that provides the performance and resilience required to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to install and customize Microsoft SCOM 2012 management packs according to leading practices for monitoring network fabric as well as Microsoft and third-party apps and services. In addition, Progent can provide responsive online or on-premises technical support to assist you to fix serious issues uncovered by System Center 2012 Operations Manager.

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