Fast and Affordable Remote Troubleshooting for Guarulhos São Paulo Computer Networks
Fast Online Help for Guarulhos NetworksFor companies in Guarulhos São Paulo, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security experts to handle advanced security design and troubleshooting jobs.

Progent's remote support engineers offer excellent value due to the fact that they have the practical background and have access to the sophisticated tools needed to solve the majority of information system problems rapidly. Efficient support reduces direct costs since solutions accumulate fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company benefits even more with incidental expenses by reducing or avoiding system downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online consulting experience is especially valuable in environments that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical remote service companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for billing eliminate situations where quick repairs somehow turn into substantial bills. Progent's penchant for disposing of technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of customized tools and field-tested processes which allow the maximum degree of effectiveness for online help and troubleshooting for information systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to communicate with your company's computer system remotely without compromising network security.

Progent's advanced service reporting application includes detailed histories of all support that Progent's clients have received. Progent's authorized engineers have access to the details of support delivered to every Progent customer by every Progent consultant. This history of trouble tickets and fixes is stored as a conveniently searchable internal knowledge base that enables Progent's online support professionals to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft open up additional vast technical support databases and allow fast access to vendors' in-house engineering staff so Progent's remote service experts can find the best solutions promptly.

Online technical services offered by Progent to businesses in Guarulhos São Paulo include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's top corporations. Progent's ProSight line of outsourced network management services addresses all critical facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and enable non-disruptive backup and rapid recovery of critical files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, human error, malicious employees, or application glitches. Managed backup services in the ProSight DPS selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. In addition to maximizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business initiatives and activities that deliver maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a secured application and enter your password you are requested to confirm your identity via a unit that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be utilized for this second means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. For more information about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so all potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Billing charges for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables customers to execute critical projects economically and on time. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk staff of experienced network experts offers your customers in Guarulhos São Paulo immediate access to a reliable technical support resource with substantial experience delivering phone consulting and online repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center the reputation as a crucial enabler of business performance, and Progent's goal is to fix instead of merely record IT issues.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting staff provides remote advanced engineering expertise and education in key application fields including ERP, MRP, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To read additional information about Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center2, extend or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Guarulhos São Paulo remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to accommodate your environment so that your IT support is proactive and automated. By uncovering possible trouble spots before they evolve into network outages, automated monitoring can minimize disruptive and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems powered by a mix of OS platforms.
How Your Guarulhos Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Guarulhos São Paulo, Progent's online network support engineers can provide expert and cost-effective system help whenever your organization has to have it. Over two decades of providing remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access tools to fix IT problems rapidly while avoiding the expense and lost time associated with in-person support calls.

Even if your Guarulhos company relies on a regular freelance consultant or employs a full time organization that know how to deal with ordinary computer issues, Progent's Microsoft certified consultants can provide a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to resolve unexpected network crises or especially challenging integration projects.

Benefits of Progent's IT Support for Organizations in Guarulhos São Paulo
Progent's online support services allow your Guarulhos company to realize the advantages of on-call, enterprise-level network support without the cost of managing an in-house IT organization. Your network will acquire greater strategic worth by being increasingly available, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    For most organizations in Guarulhos São Paulo, nearby network support providers, whether consisting of freelance consultants or an in-house maintenance staff, can solve the majority of technical problems. However, major troubles might spring up when local support personnel are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your onsite service technicians. In these cases, Progent's on-call service specialists provide an easy, fast, and affordable solution to supplement your regular help and to transfer useful knowledge to increase your capability to deal with downstream issues locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller offices commonly rely on individual freelance consultants. While independent service people have less internal costs than larger consulting firms and can afford to charge marginally less, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of backup help may force your business to wait for help during an emergency. As your network grows, system downtime and trouble with critical software become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of backup service experts to make sure your IT system remains up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Companies typically begin with an IT architecture implemented on a shoestring budget. Lacking a strong framework, band-aid fixes can get thrown on top of a weak foundation. As a company grows, reliability and expandability problems can impede the productivity of the business. These poorly built environments need proper assessment, smart strategic planning, and wide IT expertise to evolve to a network architecture that can provide the solid foundation to handle current business demands and facilitate future expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller offices require advice and technical education to navigate through an increasingly complex array of technology options available for accelerating business success and improving efficiency. They hardly need a computer engineer who is attempting to earn a commission on a certain vendor's technology. IT consulting and product selling can result in a scenario where the proposed solution is designed around a predetermined technology instead of the genuine needs of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match technical expertise with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT experience, fine tuned support software, and understanding of enterprise networking enable businesses to escape the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, in the trenches of network support, executing a wide variety of IT projects for a large mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This ensures that you get not just expert IT help, but also a support engineer with field-tested methods for applying computer knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help per minute. As a result, you are billed only for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for services provided during normal business hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be forced to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Businesses who utilize familiar freelance consultants or who employ internal IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, protected, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



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