Fast and Affordable Remote Support for Guarulhos São Paulo Information Networks
Urgent Online Technical Support for Guarulhos SystemsFor organizations in Guarulhos São Paulo, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the services of CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online technical support engineers offer excellent value due to the fact that they have the practical experience and have access to the advanced technology necessary to solve most information system issues quickly. This lowers immediate costs since solutions use up minimal chargeable minutes. Online support also avoids the expense of sending an engineer to your location. Your organization saves even more with incidental expenses by minimizing or avoiding system outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support know-how is especially important in environments that are dependent on public clouds for vital infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.

Progent's billing model for online help is structured to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are billed only for the services that you receive. In contrast to typical remote service organizations, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing prevent scenarios where speedy. minor fixes somehow turn into big tabs. Progent's penchant for disposing of problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and proven methodologies which ensure the highest level of efficiency for online technical support and repair for information networks of any size. Progent's Technical Response Center can access your company's computer system without compromising system security.

Progent's powerful customer support database system maintains comprehensive histories describing the service that Progent's clients have been provided. Progent's team engineers have access to the details of services provided to each Progent client by every Progent engineer. This archive of problems and responses is structured as a readily accessible internal database that allows Progent's online support experts to share their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft make available additional vast technical databases and allow quick access to vendors' internal product engineers so Progent's online service specialists are able to determine optimal solutions quickly.

Remote technical support services available from Progent to customers in Guarulhos São Paulo include:

ProSight Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's leading enterprises. Progent's ProSight series of network monitoring and management services addresses all critical facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time management reporting plug-ins designed to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and enable non-disruptive backup and rapid recovery of critical files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or application glitches. Managed services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and enter your password you are requested to verify your identity on a unit that only you possess and that uses a different network channel. A wide range of out-of-band devices can be used as this added means of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You may register multiple validation devices. To learn more about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Call Desk: Outsourced and Shared Call Center Services
    Progent's Shared Service Desk provides a transparent supplement to your internal IT support resources. End user interaction with the Help Desk, delivery of technical assistance, problem escalation, ticket generation and updates, efficiency metrics, and management of the support database are consistent whether issues are resolved by your core network support resources, by Progent, or a mix of the two. Your business has complete flexibility to extend or shrink your share of technical support work as required. Progent takes care of initial deployment and onboarding of the professional services automation (PSA) software as well as workflow documentation, validation and training. For more information about ProSight Co-Managed Call Desk, visit ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. Besides optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic projects and tasks that deliver the highest business value from your information network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important areas of information technology enables customers to complete major projects within budget and on time. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Help Desk programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk or revamping your established one, selecting or customizing Help Desk software products to handle the special requirements of your corporation, or adding temporary phone support staff to reinforce your internal Help Desk resources during high-demand situations such as software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned network consultants offers your customers in Guarulhos São Paulo immediate access to an efficient network service group with extensive background delivering phone support and remote troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk recognition as a significant driver of business efficiency, and Progent's goal is to fix and not just record network issues.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts staff can supply online and in-depth engineering support and training in specific application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To learn more information about Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Guarulhos São Paulo online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM for your business so your IT maintenance is proactive rather than reactive. By uncovering emerging issues before they grow into network outages, system monitoring can avoid disruptive and expensive service crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or networks that support a variety of operating systems.
How Your Guarulhos Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online support with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Guarulhos São Paulo, Progent's online computer support engineers are ready to provide expert and affordable system support the moment your business needs it. Over 20 years of delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Guarulhos company works with a regular independent consultant or maintains an in-house organization that know how to handle ordinary computer issues, Progent's Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to resolve unexpected network crises or especially challenging integration projects.

Benefits of Progent's Network Help for Businesses in Guarulhos São Paulo
Progent's online technical help services enable your Guarulhos organization to enjoy the advantages of immediate, enterprise-class network support without the cost of managing an in-house IT staff. Your network will derive greater business value by being increasingly reliable, productive, and secure. Advantages to your business include:

  • Seamless remote extension of your on-site IT resources
    For most companies in Guarulhos São Paulo, local computer support providers, whether represented by independent consultants or an in-house maintenance staff, can handle typical technical issues. On the other hand, IT crises sometimes strike when your regular support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your usual service personnel. In these situations, Progent's online service experts offer a convenient, fast, and budget-friendly solution to supplement your regular resources and to convey useful information to improve your ability to resolve future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations often depend on independent freelance service providers. While independent consultants carry smaller internal costs than big consulting firms and can afford to charge lower rates, they are often overextended, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the absence of reserve help may force your company to go without assistance during an emergency. As your business grows, system unavailability and trouble with critical applications become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of reserve service expertise to make sure your network is always available.

  • Create a Scalable Foundation for Smooth Growth
    Organizations typically begin with an information system created on a modest budget. Lacking a scalable framework, slap-dash fixes often get piled onto an unstable foundation. When a network grows, stability and expandability issues can impede the success of the business. Such poorly built environments need careful analysis, smart long-term planning, and broad-based technical expertise to upgrade to a system infrastructure able to provide the stable foundation to meet vital business requirements and facilitate future expansion.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller offices need advice and technical training to negotiate an ever more complex maze of product options available for promoting business success and improving productivity. Businesses hardly need a computer engineer who is attempting to resell a specific vendor's products. Network support and product selling can lead to a situation where the proposed solution is designed around a profitable technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to align IT expertise with the best interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical background, refined support tools, and familiarity with corporate IT enable offices to escape the limitations of excessive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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    Progent's Microsoft-certified consultants offer companies of any size consulting, troubleshooting, and application development services for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that uses web-based technology for intelligently connecting people, groups and information. Microsoft SharePoint Server offers a common location for your employees or customers to access, manage, distribute and manipulate relevant data, documents, and applications and to interact with one another. Microsoft SharePoint enables faster and better decisions, more efficient sharing across groups and more streamlined business practices. Windows SharePoint Services connect workers, customers, teams and major tasks with the information they've developed in a way that makes data easy to locate, retrieve and apply. Progent's SharePoint consultants can assist you to manage your existing SharePoint environment or upgrade to the latest version of SharePoint Server or to SharePoint Online.

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    • Les Kent has a 35-year track record of effective network integration, business management, sales, and operations. He has demonstrated a talent for developing sophisticated information technology solutions while working as a system architect, software developer, project manager, deployment consultant, and problem solver for small companies, new ventures, and major corporations.

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