Immediate Remote Troubleshooting for Guarulhos São Paulo Computer Systems
For businesses in Guarulhos São Paulo, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and diagnostic issues.
Progent's online technical support experts offer exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced technology required to resolve the majority of network issues rapidly. This reduces immediate costs because service calls accumulate minimal billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more with incidental costs by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online technical support experience is especially important for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed only for the support that you actually get. Unlike typical online support companies, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and clean policy for pricing avoid scenarios where fast repairs manage to turn into substantial invoices. Progent's skill at disposing of problems quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized technologies and field-tested methodologies which promote the highest level of effectiveness for online engineering help and repair for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's online support team to link to your network without compromising network security.
Progent's advanced service reporting application maintains detailed histories for the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of all help delivered to every client by any engineer. This database of anomalies and repairs is organized as an easily retrievable support knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to make sure that the quality of Progent's support grows daily. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft open up other extensive technical knowledge bases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to determine optimal resolutions promptly.
Online technical services provided by Progent to clients in Guarulhos São Paulo include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online service experts can deliver computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop services to help your business to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services include providing Windows 10 migration support plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the highest accreditation for network infrastructure consultants, and indicates a person's networking knowledge at the master level. Cisco CCIEs know how to resolve the most complex issues associated with network infrastructure design, installation, administration, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or identifying program patches. CCIEs offer exceptional value since their depth of experience allows them to find solutions for problems quickly. In common cases, less seasoned service providers can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can communicate with your computer system by means of sophisticated remote troubleshooting technology in order to provide efficient, safe, and affordable diagnosis and remediation.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading family of infrastructure appliances. Cisco technology support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch support, Cisco Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Wireless Access Points consulting expertise, Cisco wireless controllers consulting, Cisco VPN engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist your company to recuperate rapidly after a damaging penetration. Security services offered by Progent include: comprehensive data security and compliance analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious attacks; installing firewalls; building secure architectures for remote and mobile access; securing your email system against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help organizations of any size connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that utilize local resources as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, updates and patches and can produce reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a broad array of computer technologies such as network infrastructure, email systems, network and process security, plus UNIX and Windows integration. For server hardware economization and simplified management in networks that include Linux with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's group-based methodology for solving network issues enables quick escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service costs.
Important Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight line of IT management outsourcing services covers all key areas of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and allows fast recovery of critical files, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide web-based control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to assess your organization's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Billing rates for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these special areas of information technology enables clients to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Guarulhos Company Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Call Center or revamping your existing organization, identifying or enhancing Call Center software products to meet the special demands of your corporation, or adding temporary phone support staff to work with your internal Help Desk resources to deal with demanding scenarios like software transitions, major updates, or installing brand new applications.
Progent's Help Desk team of seasoned information technology experts offers your customers in Guarulhos São Paulo rapid contact with a reliable technical support resource with years of background delivering telephone-based support and online troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk perception as a crucial contributor to business productivity, and Progent's target is to solve and not just report network issues.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Group offers phone-based professional consulting expertise and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Guarulhos São Paulo online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM for your business so your network support is proactive rather than reactive. By anticipating emerging problems before they expand into network outages, system monitoring can avoid disruptive and costly service failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or systems that support a variety of platforms.
To get in touch with Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Guarulhos São Paulo, Progent's phone-based computer support engineers are ready to deliver professional and economical IT support the instant your business needs it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote access technology to solve computer problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Guarulhos business works with a local independent support technician or maintains a full time organization that can handle ordinary computer problems, Progent’s Microsoft certified engineers can still provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to deal with sudden network emergencies or particularly complicated integration problems.
Benefits of Progent's Network Help for Offices in Guarulhos São Paulo
Progent's remote IT consulting services allow your Guarulhos business to realize the benefits of timely, enterprise-grade network support without the expense of managing a full-time IT organization. Your information system will acquire added business value by being more reliable, efficient, and protected. Advantages to your business include:
- Seamless remote expansion of your on-site IT resources
For most offices in Guarulhos São Paulo, local computer service resources, whether made up of freelance consultants or an internal IT staff, can deal with the majority of network issues. However, major troubles might strike when your regular resources are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your usual service people. In these cases, Progent's online support professionals offer a convenient, fast, and economical solution to supplement your regular resources and to convey valuable knowledge to increase your ability to resolve downstream problems locally.
- Reduced Reliance on Freelance Service Providers
For IT maintenance, smaller businesses commonly depend on individual freelance consultants. Although independent service people carry less internal costs than big service companies and can often charge lower rates, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the absence of fallback help may force your company to go without assistance during an IT crisis. As your business expands, network downtime and trouble with vital software become more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers an on-call source of reserve support expertise to make sure your network remains up and running.
- Create a Scalable Basis for Seamless Expansion
Companies typically start with an information system created on a modest budget. Lacking a strong framework, band-aid repairs can get piled onto an unstable foundation. When a company grows, stability and expandability issues can hinder the success of the business. Such badly built environments need proper analysis, smart long-term planning, and extensive technical knowledge to upgrade to a network infrastructure able to provide the solid foundation to meet critical business requirements and ease downstream growth.
- Work with Problem Solvers Instead of Product Vendors
Smaller offices need guidance and technical education to navigate through an increasingly complicated maze of product alternatives available for promoting business success and enhancing efficiency. They hardly need a network consultant who is trying to earn a commission on a certain vendor's products. IT support and product sales can lead to a situation where the proposed
solution is built around a predetermined product instead of the true needs of a client. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to match IT consulting with the real needs of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT expertise, refined support software, and familiarity with enterprise networking enable businesses to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Begin Getting Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Complete Line of Servers
Progent can provide world-class support for Microsoft’s popular server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 expertise, Windows 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site visits per minute. As a result, you are invoiced just for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick fixes so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent can focus on offering hard-to-find services where Progent faces few competitors. Companies who utilize trusted freelance service providers or who employ internal support staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, secure, and productive.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.