Fast and Affordable Online Help for Guarulhos São Paulo Computer Systems
Immediate Phone Help for Guarulhos SystemsFor companies located in Guarulhos São Paulo, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with complex infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote support engineers offer excellent leverage because they have the real-world experience and have access to the advanced tools necessary to solve most network issues quickly. This reduces direct costs because solutions accumulate fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company benefits additionally in incidental costs by reducing or eliminating network outages and associated costs resulting from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting know-how is particularly valuable in environments that rely on public clouds for vital infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.

Progent's billing policy for remote help is designed to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical remote support companies, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing prevent situations where fast repairs somehow end up as big bills. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of customized tools and field-tested methodologies which promote the highest level of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent provides secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's remote service group to access your system without breaching corporate security.

Progent's advanced customer support reporting system keeps comprehensive histories describing the service that Progent's customers have received. Progent's staff consultants have the benefit of the details of services provided to each customer by every Progent consultant. This archive of problems and fixes is organized as an easily searchable internal database that allows Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support services grows over time. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft make available additional vast support knowledge bases and allow priority response from manufacturers' in-house support staff so Progent's remote service experts are able to find the most efficient solutions quickly.

Remote support services provided by Progent to clients in Guarulhos São Paulo include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top corporations. The ProSight suite of network management outsourcing services covers all critical areas of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and enable transparent backup and fast restoration of vital files, applications, system images, and VMs. ProSight DPS lets your business recover from data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user mistakes, malicious insiders, or software glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and documenting updates to your dynamic information system. In addition to optimizing the protection and reliability of your IT network, Progent's patch management services allow your in-house IT staff to concentrate on more strategic projects and activities that deliver maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices. With Duo 2FA, when you sign into a protected application and give your password you are requested to confirm who you are via a unit that only you have and that is accessed using a separate network channel. A broad selection of devices can be used as this second means of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You can designate multiple validation devices. For more information about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth management reporting tools created to integrate with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to complete major projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk sharing services allow your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution built around the leading professional services automation platform for managing end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Call Center team of veteran information technology professionals provides your computer users in Guarulhos São Paulo immediate access to a reliable support group with years of experience delivering telephone-based support and remote troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a crucial driver of company success, and Progent's target is to fix and not merely report network problems.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team offers online advanced consulting expertise and education in specific business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To read more information about Progent's consulting, custom programming, and training services, see Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center2, extend or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Guarulhos São Paulo remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can tune Operations Manager to fit your environment so that your computer maintenance is proactive and automated. By uncovering potential issues before they expand into downtime, automated monitoring can minimize disruptive and costly service failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments based on a mix of OS platforms.
How Your Guarulhos Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Guarulhos São Paulo, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective IT help whenever your business requires it. Over 20 years of delivering online repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to fix IT problems quickly while eliminating the cost and lost time associated with on-site service visits.

Even if your Guarulhos company deals with a local independent consultant or maintains an in-house organization that can deal with ordinary computer problems, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to address sudden system crises or especially complex integration projects.

Advantages of Progent's Network Help for Offices in Guarulhos São Paulo
Progent's online network troubleshooting services allow your Guarulhos organization to have the advantages of timely, expert network support without the cost of maintaining a full-time IT staff. Your network will derive added business value by becoming more available, efficient, and protected. Advantages to your company include:

  • Convenient remote extension of your on-site support resources
    For most businesses in Guarulhos São Paulo, local computer service resources, whether consisting of freelance consultants or a full-time IT staff, can resolve typical network issues. However, IT crises might spring up when your regular support personnel are too busy or absent, and some trouble may involve IT products that is beyond the scope of your usual support personnel. In these situations, Progent's on-call support specialists offer a convenient, fast, and budget-friendly solution to augment your local help and to convey useful knowledge to increase your capability to resolve downstream problems in-house.

  • Less Reliance on Freelance Service Providers
    For network support, smaller organizations often rely on independent freelance service providers. While independent consultants carry smaller overhead than big service organizations and can often charge lower rates, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the absence of reserve help may require your company to wait for help during an emergency. As your company grows, network downtime and trouble with vital applications are more costly. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of reserve service expertise to insure your network remains up and running.

  • Build a Solid Basis for Smooth Growth
    Businesses typically start with an IT system implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes often get piled onto a weak foundation. As a network grows, reliability and scalability issues can hinder the productivity of the organization. These poorly designed environments need proper assessment, intelligent strategic planning, and wide technical knowledge to upgrade to a network architecture that can deliver the stable foundation to handle vital business demands and facilitate future growth.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller companies require advice and technical education to negotiate an increasingly complicated array of product options available for promoting business success and improving productivity. Businesses do not need a computer consultant who is motivated to earn a commission on a specific vendor's products. IT consulting and product selling can result in a scenario where the recommended solution is designed around a profitable technology instead of the true requirements of a client. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to align technical expertise with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking enable offices to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, at the forefront of IT support, executing a broad range of IT tasks for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This means that you get not only expert technical skills, but also a support engineer with field-tested approaches for using computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site help per minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for services delivered during regular business hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you will not be tempted to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Companies who utilize trusted independent consultants or who maintain in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Start Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

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