For small and midsize businesses located in Guarulhos São Paulo, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex connectivity problems, as well as the assistance of CISSP and CISM-certified security engineers to handle advanced security architecture and business continuity planning.
Progent's online support engineers offer exceptional leverage because they are equipped with the practical experience and the advanced tools to resolve the majority of information system issues rapidly. Efficient support lowers direct costs since solutions take up fewer billable minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization benefits additionally with indirect expenses by minimizing or eliminating network outages and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's billing policy for remote help is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are billed only for the services that you receive. Unlike many online service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing eliminate situations where fast repairs somehow end up as substantial tabs. Progent's skill at disposing of problems efficiently translates into your business saving money.
Progent's Online Support Technologies
Over time, Progent has developed an arsenal of customized tools and proven processes that ensure the highest level of effectiveness for online engineering help and troubleshooting for small and midsize business computer networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology enables the staff of Progent's Technical Response Center to link to your computer system remotely without compromising corporate security.
Progent's advanced service database system stores comprehensive documentation for the service that Progent's clients have been provided. Progent's staff consultants have access to the records of assistance delivered to every customer by any engineer. This archive of issues and fixes is structured as a conveniently exploitable proprietary database that allows Progent's online technical professionals to share their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's advanced certifications and close relationships with key technology companies including Cisco and Microsoft make available other extensive support databases and permit fast access to vendors' in-house product engineers with the result that Progent's remote service specialists can determine optimal resolutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Guarulhos São Paulo or to find out additional information about Progent's phone support programs, call Progent at
Remote Network Support Services Available from Progent
Progent's phone-based support engineers possess certified skills in a comprehensive set of technologies. This broad range of IT skills permits Progent's consultants to resolve almost any crisis that may occur in a small business network. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, and Design Professional.
To provide assistance to businesses with multi-operating system networks, Progent also provides the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote support Offered by Progent to companies in Guarulhos include:
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Progent also offers a broad range of online desktop support such as Microsoft Windows 11 migration and planning and implementing Microsoft 365 cloud environments for Windows workstations.
Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution built around the top professional services automation tool for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk or revamping your established organization, identifying or customizing Help Desk software to meet the particular demands of your business, or adding temporary phone support personnel to reinforce your internal Help Desk Call Center group during high-demand scenarios like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of seasoned network consultants offers your computer users in Guarulhos São Paulo instant communication with an effective network service group with substantial background offering phone consulting and online repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a major contributor to business productivity, and Progent's aim is to resolve and not merely record network problems.
Progent's Mac professionals can nurture the creative aspect of Macintosh computing by delivering phone-based consulting services and education in imaging, sound, and motion video. Progent's consultants can provide assistance in a range of Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common procedures such as capturing or digitizing audio/video or putting together an audio/video production facility.
Online Network Monitoring Support
Progent offers businesses in Guarulhos São Paulo remote network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so your computer support is proactive and automated. By detecting emerging issues before they expand into network outages, system monitoring can head off inconvenient and costly service crises. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that support a combination of platforms.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
City | Address | Phone | Link |
Barueri-Alphaville | Alameda Rio Negro, 1477, Alphaville Industrial Barueri, SP 06454-040 Brazil |
+55 (11) 3181 7794 | Barueri-Alphaville Network Support Services |
Campinas | R. Rafael Andrade Duarte, 104, Nova Campinas Campinas, SP 13092-180 Brazil |
+55 (19) 3500 2542 | Campinas Network Support Services |
Guarulhos | R. João Gonçalves, 484, Centro Guarulhos, SP 07010-010 Brazil |
+55 (11) 3181 7402 | Guarulhos Network Support Services |
Jundiaí | R. Barão de Teffé, 160, Jardim Ana Maria Jundiaí, SP 13208-760 Brazil |
+55 (11) 4230 0538 | Jundiaí Network Support Services |
Santos | Av. Conselheiro Nébias, 754, Boqueirão Santos, SP 11015-001 Brazil |
+55 (13) 4040 4457 | Santos Network Support Services |
São José dos Campos | Praça Chuí, 35, Vila Ema São José dos Campos, SP 12243-380 Brazil |
+55 (12) 3600 2496 | São José dos Campos Network Support Services |
São Paulo | R. Tenerife, 31, Vila Olímpia São Paulo, SP 04548-040 Brazil |
+55 (11) 3197 4346 | São Paulo Network Support Services |
Sorocaba | Av. Dr. Afonso Vergueiro, 1749, Centro Sorocaba, SP 18035-370 Brazil |
+55 (15) 3042 0807 | Sorocaba Network Support Services |