For small businesses located in Guarulhos São Paulo, Progent provides support for networks powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISSP and CISM-accredited security consultants to handle high-level security design and disaster recovery planning.
Progent's remote technical support services represent excellent value due to the fact that they are equipped with the practical background and the advanced technology to resolve most information system issues quickly. Efficient support reduces direct costs since service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally with indirect costs by reducing or eliminating network downtime and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's pricing policy for online help is structured to maximize the impact of your IT service dollar. Progent charges per minute for phone consulting, so you owe exclusively for the support that you actually get. In contrast to typical online support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing prevent situations where fast repairs somehow end up as large tabs. Progent's skill at dealing with problems efficiently results in your company conserving money.
Progent's Online Support Technologies
Over the years, Progent has fine tuned an arsenal of customized technologies and proven processes which ensure the highest level of effectiveness for online consulting and troubleshooting for small company IT systems. Progent offers secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access enables the staff of Progent's Technical Response Center to access your network remotely without breaching corporate security.
Progent's proprietary technical support reporting system includes thorough records for all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of support delivered to each client by every consultant. This database of issues and repairs is organized as a quickly retrievable support knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft permit access to other extensive technical knowledge bases and permit fast response from vendors' in-house engineering staff so Progent's remote consulting specialists can arrive at the most efficient resolutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in Guarulhos São Paulo or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's remote support professionals possess advanced credentials in a comprehensive set of technologies. This broad scope of IT skills allows Progent's consultants to tackle almost any problem likely to crop up in a small business information system. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To help businesses with mixed-OS networks, Progent also provides the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based services provided by Progent to companies in Guarulhos include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide range of computer technology including system architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy administration, and migration from legacy applications to the latest Windows or Linux-powered solutions. Progent's team-based methodology for resolving network issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can offer urgent remote assistance for troubleshooting problems within UNIX/Linux networks powered by leading derivatives of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network professionals, and indicates an individual's technical knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most difficult issues associated with network infrastructure planning, installation, administration, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs are an excellent value since their deep experience allows them to solve even the most complex problems quickly. In many cases, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting providers make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get urgent help for serious network problems that are lowering business efficiency but are not within the comfort zone of your local IT support personnel. Progent's Cisco-qualified CCIE support experts can communicate with your environment using sophisticated remote troubleshooting technology in order to provide quick, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular family of networking products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, plus VPN solutions.
Certified MS Windows Support
Progent's Microsoft-expert online support experts can provide network repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2016 migration consulting services,
SharePoint Server 2019 design and configuration, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, configuring Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of security solutions to enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your business to recuperate quickly after a damaging penetration. Security solutions available from Progent include: thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; installing firewalls; designing secure architectures for remote and mobile communication; securing your email system against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help organizations of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the services of world-class online consulting experts for special IT projects that small companies often need. Billing rates for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows customers to execute major projects within budget and on time. Progent's special remote engineering services include:
How Your Guarulhos São Paulo Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for small companies with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are designed for smaller organizations who don't have the budget to create an internal Call Center but who need fast communication with an effective Help Desk with proficient telephone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progent’s Help Desk Co-management services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in establishing an efficient new Help Desk or improving your current one, identifying or customizing Call Center software to meet the particular needs of your company, or providing occasional phone support personnel to supplement your internal Help Desk Call Center resources to deal with unusually busy situations like software migrations, mass updates, or installing new applications.
Progent's Help Desk Call Center staff of seasoned information technology experts gives your computer users in Guarulhos São Paulo quick access to an efficient network service group with years of experience delivering phone help and remote troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center perception as a key driver of business productivity, and Progent's policy is to resolve instead of merely document network problems.
Applications Services: Training, Development, and Integration
Progent's Applications Experts Group can supply online and in-depth engineering support and training in special business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications such as CRM, Project, Word, and Microsoft Excel. For additional information on Progent's consulting, custom development, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac consultants can nurture the artistic aspect of Mac environments by offering phone-based consulting services and training in graphics, sound, and motion video. Progent's consultants can provide help in a large selection of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special projects such as scanning or digitizing audio/video or putting together an audio/video production lab.
Online Network and Server Monitoring Support
Progent offers companies in Guarulhos São Paulo online network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your environment so your computer maintenance is proactive and automated. By exposing emerging problems before they result in network outages, proactive monitoring can avoid disruptive and costly service crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate multiple operating systems.
To contact Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services