Expanding your at-home workforce may have a major effect on IT architecture, cybersecurity, and company processes. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Guarulhos organization to select the right technologies and adhere to leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and delivers maximum value. Progent can provide services ranging from as-needed guidance for helping you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Guarulhos, São Paulo businesses to with any aspect of building a high-performing work-from-home environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk services, security and compliance, backup/restore solutions, and centralized management.

Network Infrastructure for Teleworkers
Setting up the network infrastructure needed to support a remote work environment can be especially challenging if you must manage a combination of personal hardware like PCs and laptops, routers, and wireless APs from different vendors and with a variety of operating systems and firmware releases. Progent's experience delivering online support for both legacy as well as modern technologies in virtual office solutions allows you to make cost-effective use of your available network infrastructure and provides you with ready access to top-tire consultants for making necessary upgrades. Services available from Progent to help your company to create a productive work-at-home infrastructure include:

  • Virtual Private Network (VPN) technology makes it possible to establish a secure connection for authenticated remote employees to use IT resources located at your corporate datacenter or in the cloud. Progent can assist you to deploy and maintain VPN connections between your at-home workforce and your various network resources by providing online VPN configuration support. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA Firewall consultants can assist your telecommuters to utilize Cisco's AnyConnect client software for secure VPN tunneling for a broad selection of devices including Microsoft Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms allow an at-home worker to see and use a data center PC's desktop. This technology provides network managers significant control over the digital ecosystem of telecommuters and offers remote users a familiar experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach home computer networks to the Internet and typically support VPN tunnels, home wireless connectivity, and firewalls. Progent can provide top-tier online consulting for setting up routers from all major vendors. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, typically shared by the whole family and visitors, are frequently utilized by telecommuters to access their Internet router for work. This can create performance as well as security problems. Progent can help businesses to resolve these issues by delivering services that include Aironet configuration expertise, Cisco Meraki WiFi deployment consulting, and Ubiquiti wireless access point integration help.
  • Internet connectivity methods affect the performance and reliability of connections between telecommuters and the corporate data center. Vital applications may require redundant Internet connections in the event the primary connection breaks. Progent can provide expertise for identifying Internet service providers, picking appropriate bandwidth and data volume packages, and integrating high-availability Internet access. Refer to Internet access solutions.

VoIP Integration for an At-Home Workforce
Expanding the business phone system to accommodate remote users is vital to maintaining an effective work-at-home solution. A variety of cloud-centric IP voice platforms are used by small and mid-size businesses to support remote users. Many enterprises depend on Cisco's current or legacy products for VoIP management. Progent can assist businesses of all sizes to design or tune a remote IP voice environment that delivers the flexibility, convenience and security required for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to assist businesses tune their current Cisco VoIP systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends advanced IP telephony features to devices like VoIP phones, media processing products, VoIP gateways, and multimedia applications used across the network. CUCM manages additional combined media services such as unified messaging, video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, see CUCM consulting services.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can assist you to maintain your current CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other legacy VoIP products, refer to Cisco CallManager expertise.
  • Cisco IP Gateways provide integration with public telephony networks and with clients working beyond the corporate perimeter such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN infrastructure to work with these VoIP solutions and provide as-needed configuration and troubleshooting services.

Video Conferencing for an At-Home Workforce
A wide range of voice/video conferencing platforms from leading technology companies enable online meetings, video and voice conferencing, chat sessions, and content sharing for both onsite workers and teleworkers. Many companies use a mix of conferencing products to accommodate their different partners and customers. Progent's communications experts can help your organization to manage your existing conferencing ecosystem and optimize the productivity of your remote workforce.

  • Skype for Business is Microsoft's popular communications platform that supports real-time presence, IM, voice and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can assist your company to configure and manage Skype for Business clients to support your at-home workforce. For details about Progent's support services for Skype for Business, visit Skype for Business integration services.
  • FaceTime is Apple's group video phone app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow up to 32 simultaneous users for voice/video calls. To learn more about Progent's support services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing granular content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for future reference. For details about Progent's support expertise for Cisco Webex and for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with capabilities that include IP voice and video calling, threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Teams and for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these products and assist you to optimize your WAN architecture to host them.

Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Microsoft Office and Microsoft 365 families, providing a powerful environment of productivity apps that create a cohesive user interface for exchanging information across a corporate network and on a broad selection of endpoint computers. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange Server since their initial releases and can help your company to tune these flagship collaboration products to maximize the productivity of your remote workforce.

SharePoint Configuration Experts for Remote WorkersSharePoint utilizes web entities to facilitate collaboration and knowledge delivery by offering policy-driven delivery of content, business processes, and utilities for looking through company-wide business data. SharePoint enables you to build secure web portals that enables at-home workforce to see and edit consolidated corporate intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts. For information about Progent's SharePoint support services, see SharePoint configuration and development expertise.

Exchange Configuration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting services, visit planning and configuration consulting for Exchange Server.

Onedrive Configuration Experts for At-Home WorkersOneDrive is Microsoft's collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. At-home users can store files to the OneDrive service, and co-workers anywhere can access them securely via a browser. Included with Microsoft Office and Microsoft 365, OneDrive allows home employees to co-author files. Revisions made offline are automatically uploaded when you go back online. For details about Progent's consulting expertise for OneDrive, see Onedrive configuration consulting.

Cloud Integration Services for At-Home Workers
Progent can provide affordable online assistance for helping businesses to create, maintain and troubleshoot cohesive network architectures that incorporate internal data centers, teleworkers, branch offices, and public cloud services. Progent offers expertise for all types of cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help remote workers resolve issues with cloud access, authentication, and security.

Azure Integration Services for At-Home WorkersMicrosoft Azure is a popular platform for public cloud software and services that enables you to use IT infrastructure, servers, and key apps running on Microsoft's massive cloud. Microsoft Azure includes more than 100 services services such as hosting for Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can help you to deploy virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity management with Azure AD, and design backup and restore systems with Azure Backup. Progent can also show you how to establish secure access to Azure for teleworkers by configuring and troubleshooting firewalls and VPN tunnels. To find out about Progent's expertise for Microsoft Azure, go to Microsoft Azure consulting.

Microsoft 365 Integration Services for TeleworkersMicrosoft 365, previously called Office 365, is Microsoft's growing suite of business productivity software and cloud-based services available by subscription. Office apps and cloud services are provided in a variety of plans intended for customers ranging from students and households to major enterprises. Progent can provide quick and easy remote contact with consultants familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to assess the various subscription bundles available for Microsoft 365 and deploy 365 applications for your telecommuters in a way that delivers top business value. To find out about Progent's support services for Microsoft 365, go to Microsoft 365 integration support.

Microsoft 365 Exchange Online Integration for TelecommutersMicrosoft 365 Exchange Online is one of the most widely used applications in the Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of reduced costs for data center infrastructure, easier management, on-demand scaling, high availability, and additional advantages associated with public clouds. Microsoft has engineered Exchange Online to operate smoothly with local deployments of Exchange, enabling customers to build hybrid cloud/onsite information systems. Progent's Exchange consultants are available for occasional help to get you past tough IT roadblocks and also offer end-to-end project management services to make sure your telecommuters have convenient and safe access to your Exchange Online deployment. For information Progent's consulting expertise for Exchange Online, see Microsoft 365 Exchange Online configuration and troubleshooting consulting.

Amazon AWS Integration Services for At-Home WorkersAmazon AWS is a pioneer in the public cloud arena and is the industry's top provider of cloud-based services. Progent can provide rapid and affordable online access to cloud integration consultants who can assist your organization to design, deploy, maintain, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with local data centers and with other popular cloud platforms like Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help your company to create a high-uptime network architecture to make sure your users have a consistent computing experience regardless of whether they are working from your main office, a branch office, from home, or on the road. To find out about Progent's consulting expertise for Amazon AWS, see Amazon AWS integration support.

Google Cloud Platform Integration Services for At-Home WorkersGoogle Cloud is a popular suite of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your organization to scale your current IT assets with the Google Cloud Platform, and Progent's DBA experts can show you how to make your critical apps cloud friendly so your telecommuters can take full advantage of Google Cloud services. Progent's consultants can assist you to deploy VMs on Google Cloud Compute Engine, plan an efficient storage solution with Google Cloud Storage services, and streamline access control for teleworkers with GCP Cloud Identity services. Progent's consultants can also help your business to utilize GCP's management tools to administer and monitor your Google Cloud environment. To learn, visit Google Cloud Platform consulting expertise.

Help Desk Support for Teleworkers
A sudden, company-wide changeover to a teleworker business model, which could be driven by a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services leverage Progent's nationwide network of remote IT support specialists along with world-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop support from initial help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or revise their current trouble tickets, add details, and upload screen captures or attachments. Support services are delivered at a significant discount off Progent's normal Level 1 technical support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. For more information, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Augmentation Service allows your business to expand your current Help Desk Call Center staff by sharing responsibilities for Help Desk Call Center support transparently between your in-house IT support staff and Progent's extensive team of desktop support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support model based on the number one PSA tool for handling help requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your business to deliver world-class desktop support to your at-home workforce, see Progent's Help Desk Call Center augmentation Services.

Cybersecurity for Remote Workers
Work-from-Home employees commonly utilize their own computing devices and often operate in an unsecured physical environment. This multiplies their susceptibility to malware attacks and requires judicious configuration of corporate firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, thorough end-user training, and the creation of security policies built on leading practices. Progent's veteran roster of cybersecurity support experts can assist you to plan, implement and maintain a compliant security solution that protects critical IT resources in networks that incorporate telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to build a network that can be securely accessed by on-premises users as well as by an at-home workforce, mobile employees, suppliers, clients, and other stakeholders. Modern firewall appliances permit you to configure and control appropriate access rights to different groups of users and to scale your IT network and adjust your security profile as your company evolves and as network attacks become increasingly complex. Progent works with both new and older security devices from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall support expertise, visit firewall integration and support services.

Remote Security Monitoring and Management for TeleworkersRemote Endpoint Security Monitoring makes it possible to track the disparate computers used by an at-home workforce and either reject or spot and respond to modern cyber attacks like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on each secured endpoint device, watching all activity and utilizing state-of-the-art AI technology from SentinelOne to identify new threats at inception. When an attack is discovered, ProSight Active Security Monitoring immediately disconnects the impacted device from the network to quarantine the malware. Because the ProSight Active Security Monitoring agent is self-contained, endpoint devices stay protected even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight ASM, visit remote endpoint security monitoring for at-home workers.

Two-factor Authentication Services for TeleworkersProgent's Duo MFA Services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured online account and give your password you are asked to confirm who you are via a device that only you have and that uses a different network channel. A broad selection of out-of-band devices can be utilized as this added form of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. For more information about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your network to all types of external and local security threats for a network that incorporates teleworkers. Progent can deploy remote, automated security analysis scanning for rapidly and economically detecting a broad range of security gaps that can be found over the Internet. Progent's endpoint security audit consulting services, which can be provided by network security experts with top credentials including CISA, CISSP, and GIAC, can help your business to evaluate your processes and governance policies and assess your network architecture to allow you to design the highest level of security for your telecommuters.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver automated threat assessment of your work-from-home environment as well as your internal and perimeter networks to help you uncover, prioritize, fix, and verify cybersecurity vulnerabilities before threat actors can take advantage of them. Progent's pentest experts can help you to deploy NodeZero to carry out comprehensive pentests of your perimeter and your internal network in order to determine your present security posture. Progent can also assist you to harden your network security and can assist you to design and deploy a cohesive cybersecurity strategy that simplifies management and provides maximum cyber defense for on-premises, multi-cloud, remote, and perimeter IT assets. To find out more details about Progent's vulnerability analysis services based on on NodeZero's penetration test products, refer to Consulting Support for NodeZero's PEN Test Platform.

Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper describing critical areas to concentrate on for securing an IT environment that includes work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for Telecommuters
Data Protection covers backing up and restoring critical data in order to prevent data loss and minimize restoration time and effort in case of storage system failures due to equipment issues, software hiccups, operator error, malware, or any other reason. Dependable data protection solutions can be particularly difficult to design and manage in hybrid environments that incorporate private data centers, public clouds, and at-home workers.

  • Backup/Restore strategies for an at-home workforce must address diverse kinds of personally owned endpoint devices. Progent can provide fast online access to experts knowledgeable about a broad range of products for protection Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as laptops, iOS and Android tablets and smartphones. Leading backup/restore products supported by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up resources spread across a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud-based storage and includes granular restore and centralized management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) plans typically envision scenarios that call for a temporary switch to a work-at-home environment. Progent's expert disaster recovery planning consultants and business continuity planning consultants can help your business to produce, document and test a DR/BC plan that addresses the logistics of moving to telecommuting.

Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing on-premises endpoints. Endpoint Manager provides a centralized platform for safeguarding critical data by controlling on-premises, mobile, and home-based endpoints.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and securing off-premises computers and software. Remote endpoint computers can be user owned or company owned. IT administrators managing the endpoint computers of telecommuters can utilize Intune to provision and authenticate applications on managed devices, push patches and certificates, configure policies for permission to access data and resources, manage passwords, create VPN connections, control how teleworkers share data, establish threat protection, verify security compliance, and wipe sensitive data from missing, stolen or deactivated endpoint devices. Microsoft Intune runs with iOS/iPadOS, Google Android, Windows, and macOS/OS X endpoints. For details about Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to administer the devices of your at-home workforce, refer to Intune remote endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management product that allows network managers to keep remote endpoints current and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration combined with VMware's Horizon virtual application delivery technology for authorization control, app management, and configuration management of endpoint devices. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment via a one-time purchase. Top features of VMware Workspace ONE include rapid remote provisioning of new laptops, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, unifies reporting and analytics, email encryption, and seamless integration with Microsoft applications and cloud-based products. To find out about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE remote device management consultants.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Guarulhos, São Paulo business, call 1-800-993-9400 or go to Contact Progent.