Enlarging your at-home workforce can have a major impact on network infrastructure, security/compliance, and company workflows. Progent has 20 years of experience helping businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can help your Guarulhos organization to pick the appropriate tools and adhere to best practices in creating and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and returns maximum business value. Progent offers support services that go from as-needed expertise for helping you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Guarulhos, São Paulo organizations to succeed with any aspect of creating a high-performing work-from-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, security and compliance, data protection solutions, and unified management.

Network Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure needed for a remote workforce can be particularly challenging if you have to accommodate a mix of personal hardware such as desktop computers and laptops, Internet routers, and wireless appliances from an assortment of vendors and with a mix of operating systems and firmware releases. Progent's experience delivering remote help for both outdated as well as current IT products in remote office solutions allows you to make cost-effective use of your available network infrastructure and offers ready access to top-tire consultants for making essential upgrades. Support services offered by Progent to assist you to create a productive telecommuting ecosystem include:

  • Virtual Private Network technology allows you to create a secure tunnel for authorized remote workers to access IT assets located at your company datacenter or in the cloud. Progent can assist you to configure and maintain VPN connections between your teleworkers and your key network resources by providing online VPN configuration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can assist your at-home workers to utilize Cisco's AnyConnect client software for secure VPN tunneling for a broad selection of devices including Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products allow an at-home worker to view and use a data center computer's desktop. This technology gives IT managers more control over the digital ecosystem of telecommuters and offers them a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect home networks to the Internet and typically support VPN connections, home wireless networks, and firewall services. Progent offers expert online support for setting up routers from a variety of vendors. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, often shared by an entire household and guests, are frequently utilized by at-home employees to access their router for work. This can create performance as well as cybersecurity problems. Progent can help businesses to mitigate these issues by providing services that include Aironet configuration expertise, Cisco Meraki wireless deployment consulting, and Ubiquiti wireless access point setup help.
  • Internet connectivity methods impact the performance and reliability of connections between at-home workers and the corporate network. Vital applications may require redundant Internet access in case the normal connection breaks. Progent offers guidance for identifying ISPs, picking appropriate bandwidth and data volume packages, and setting up high-availability Internet connections. See Internet connectivity solutions.

VoIP Integration for At-Home Workers
Extending the business phone system to accommodate teleworkers is critical to maintaining a productive work-at-home solution. A variety of cloud-centric digital PBX platforms are popular with SMBs to server teleworkers. Many enterprises depend on Cisco's current or legacy platforms for VoIP management. Progent can assist businesses of any size to plan or tune a telecommuter VoIP service that provides the flexibility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist organizations optimize their current Cisco VoIP environments to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends advanced telephony features to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia apps used throughout the network. Unified Communications Manager supports additional mixed media services like unified messaging, video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, see Cisco Unified CM consultants.
  • CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent can assist you to support your existing CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other older IP voice products, refer to Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients working outside the corporate firewall such as telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to update your WAN architecture to work with these solutions and provide as-needed configuration and troubleshooting services.

Video Conferencing for Telecommuters
A wide range of video conferencing products from leading technology companies support online discussions, video conferencing, chat sessions, and screen sharing for both onsite workers and at-home workers. Many organizations use multiple products to meet the needs of their different partners and customers. Progent can assist your organization to manage your current conferencing ecosystem and enhance the engagement of your remote employees.

  • Skype for Business is Microsoft's leading communications platform that enables real-time presence, instant messaging, audio and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can help you to set up and maintain Skype for Business clients to support your at-home employees. To learn more about Progent's support expertise for Skype for Business, visit Skype for Business integration experts.
  • FaceTime is Apple's group video phone platform for iOS and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow up to 32 concurrent users for video sessions. For details about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference. To learn more about Progent's support services for Cisco Webex as well as for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conversations, contacts, and information with capabilities such as voice/video conferencing, persistent threaded chat, plus data sharing. For details about Progent's consulting services for Teams and for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these products and assist you to optimize your network infrastructure to host them.

Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 suites, providing a powerful environment of productivity apps that deliver a consistent user interface for exchanging information throughout a corporate network and on a broad selection of endpoint computers. Progent has delivered online consulting support for SharePoint and Exchange Server since their first releases and can help businesses to configure these critical collaboration products to maximize the effectiveness of your at-home workers.

SharePoint Integration Experts for At-Home WorkersSharePoint utilizes web sites to facilitate collaboration and knowledge sharing by offering policy-based access to data, business processes, and tools for looking through enterprise-wide business data. SharePoint permits you to build protected portals that allows remote workers to see and edit aggregated business intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). For information about Progent's SharePoint support services, refer to SharePoint integration and application development consulting.

Exchange Configuration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange expertise, visit deployment expertise for Microsoft Exchange.

Onedrive Deployment Consultants for Remote WorkersOneDrive is Microsoft's collaborative cloud-based storage service, comparable to GoogleDrive. Remote workers can store files to OneDrive, and co-workers can access them securely via a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive allows remote employees to co-author documents. Edits made offline are uploaded when you go back online. To learn about Progent's expertise for OneDrive, refer to Onedrive configuration experts.

Public Cloud Integration for Remote Workers
Progent offers affordable online assistance for helping businesses to build, maintain and optimize integrated hybrid network models that combine internal data centers, telecommuters, branch offices, and cloud resources. Progent offers top-tier consultant for all modes of public cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers fix problems with cloud access, identity, and cybersecurity.

Azure Integration Services for Remote WorkersAzure is a leading family of cloud software and services that allows you to use infrastructure, servers, and critical apps running on Microsoft's extensive cloud. Microsoft Azure includes over one hundred cloud-based services such as hosting for Windows and Linux-powered VMs, on-demand cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can help you to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and recovery solutions with Azure Backup. Progent's cloud experts can also help you create secure connections to Azure for telecommuters by setting up and debugging firewall appliances and VPN IPsec tunnels. To find out about Progent's consulting expertise for Microsoft Azure, go to Azure expertise.

Microsoft 365 Integration for Remote WorkersMicrosoft 365, formerly branded Office 365, is Microsoft's popular family of client productivity applications and cloud-based services available by subscription. Microsoft applications and cloud services are provided in a variety of bundles designed for customers ranging from individuals and small offices to major enterprises. Progent can provide quick and easy remote contact with experts knowledgeable about Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help you to evaluate the numerous subscription plans available for Microsoft 365 and deploy 365 apps for your telecommuters to achieve top business value. For information about Progent's support services for Microsoft 365, refer to Microsoft 365 integration expertise.

Exchange Online Integration for Remote WorkersExchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the benefits of lower spending for physical infrastructure, easier management, on-demand scaling, high availability, and additional benefits associated with public clouds. Microsoft has engineered Exchange Online to run seamlessly with local deployments of Exchange, allowing you to create hybrid networks. Progent's Exchange experts can provide occasional help to get you past tough IT roadblocks and can also provide comprehensive project management outsourcing to ensure your remote workers have convenient and secure access to your Exchange Online deployment. For details Progent's support services for Microsoft 365 Exchange Online, go to Exchange Online integration and support expertise.

Amazon AWS Integration for At-Home WorkersAmazon AWS is a trailblazer in the public cloud computing arena and is the industry's biggest provider of cloud services. Progent can provide rapid and economical online access to cloud connectivity experts who can assist your business to design, deploy, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms like Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help you to create a high-availability network model to make sure your users have a productive computing experience whether they are working from your main office, a branch office, from home, or on the road. For details about Progent's support services for Amazon AWS, see Amazon AWS consulting services.

Google Cloud Platform Integration for Remote WorkersGoogle Cloud Platform is a popular set of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to extend your current IT resources with the Google Cloud, and Progent's database consultants can show you how to make your key apps cloud friendly so your remote workers can benefit fully from Google Cloud Platform services. Progent can assist your business to deploy virtual machines on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage services, and streamline identity management for telecommuters with Google Cloud Identity services. Progent's experts can also assist your organization to use GCP's management tools to control and monitor your GCP environment. To find out, visit Google Cloud Platform consulting expertise.

Help Desk Services for At-Home Workers
A rapid, enterprise-wide switchover to a teleworker business model, which could be activated by an epidemic or as part of a disaster recovery process, can overstretch even a high-performing internal Help Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Center support services utilize Progent's extensive team of remote technical support experts combined with enterprise-class ticketing and tracking technology to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC technical support from service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or revise their active trouble tickets, enter details, and upload screenshots and attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Augmentation Service allows your company to supplement your current Support Desk team by splitting responsibilities for Support Desk services transparently between your in-house IT support staff and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a co-sourcing support solution based on the leading PSA tool for managing help requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your business to provide world-class technical support to your at-home workforce, see Progent's Help Desk supplementation Services.

Security and Compliance for At-Home Workers
Work-from-Home (WFH) employees commonly utilize their own computing devices and usually work in an unsecured physical area. This situation increases their susceptibility to malware threats and calls for careful configuration of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, extensive user training, and the creation of security policies built on best practices. Progent's seasoned team of data security support consultants can assist your business to plan, deploy and maintain an effective cybersecurity solution that guards vital IT assets in environments that incorporate at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls enable you to create a network that can be safely utilized by local users as well as by an at-home workforce, mobile employees, vendors, customers, and other stakeholders. Next-generation firewall appliances permit you to configure and manage appropriate permissions to various groups of users and to expand your network and adjust your security as your company evolves and as cyber threats become increasingly complex. Progent supports both new and older firewall appliances from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall integration expertise, visit firewall configuration and support services.

Remote Endpoint Monitoring for TeleworkersOnline Endpoint Monitoring makes it easy to track the disparate devices utilized by telecommuters and either block or spot and mitigate modern cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint software agent is put on every protected endpoint, monitoring all activity and utilizing advanced behavioral threat analysis from SentinelOne to identify zero-day threats before they can spread. When an attack is discovered, ProSight Active Security Monitoring immediately disconnects the infected endpoint from the network to contain the threat. Because the ProSight ASM agent is self-contained, endpoints remain secure even if they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, see remote endpoint monitoring for an at-home workforce.

Two-factor Authentication Services for TelecommutersProgent's Duo MFA Service Plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and enter your password you are asked to verify who you are on a unit that only you have and that is accessed using a different network channel. A broad selection of devices can be utilized for this added form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You may register several verification devices. To learn more about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all classes of outside and local security threats for an environment that incorporates at-home workers. Progent can deploy online, automated security inventory scanning for rapidly and affordably uncovering a broad range of security holes that can be surfaced over the Internet. Progent's security assessment experts, which can be managed by data security professionals with advanced certifications including CISA, ISSAP, and GIAC, can assist your business to evaluate your procedures and policies and review your WAN architecture to allow you to design top-level protection for your teleworkers.

NodeZero Pen Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero PEN Testing Platform is a breakthrough penetration test (pentest) product family that can deliver autonomous testing of your work-from-home connectivity solution and your internal and perimeter networks to help you expose, rank, remediate, and verify security weaknesses before malicious hackers can exploit them. Progent can assist you to use NodeZero to carry out thorough penetration tests of your network perimeter and your internal IT infrastructure so you can determine your present security posture. Progent can also assist you to harden your existing network security and can help you to plan and deploy a unified cybersecurity strategy that streamlines management and delivers maximum protection for on-prem, cloud-based, at-home, and perimeter IT resources. To find out additional information about Progent's threat assessment solutions based on on NodeZero's penetration test platform, refer to Consulting Services for NodeZero's PEN Test Platform.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper describing key areas to concentrate on for protecting an IT environment that supports work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
Data Protection covers saving and recovering critical information so as to prevent data loss and reduce recovery time and effort in case of storage system problems due to equipment issues, software glitches, user mistakes, cyber attack, or any other reason. Dependable data protection solutions can be especially challenging to design and manage in hybrid environments that incorporate local data centers, public clouds, and an at-home workforce.

  • Backup/Recovery strategies for teleworkers must address multiple types of personally owned endpoint devices. Progent offers fast online access to consultants familiar with a broad range of platforms for protection Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, tablets and smartphones. Popular backup/recovery products maintained by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources spread throughout a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud storage and features fine-grained recovery and unified management capabilities.
  • Disaster Recovery/Business Continuity strategies typically envision circumstances that require a rapid changeover to a work-at-home environment. Progent's senior disaster recovery planning consultants and business continuity specialists can assist your company to produce, document and test a DR/BC strategy that addresses the logistics of moving to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing on-premises computers. Endpoint Manager provides a centralized environment for safeguarding corporate data by controlling on-premises, mobile, and home-based endpoints.

Intune is part of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and securing remote devices and software. Managed endpoint computers can be personally owned or business owned. IT admins managing the endpoint computers of telecommuters can use Intune to deploy and authenticate apps on devices, push updates and certificates, set up policies for permission to access information and resources, manage passwords, create VPN connections, determine how telecommuters share information, set up threat defense, ensure security compliance, and delete sensitive information from missing, stolen or deactivated endpoint devices. Intune runs with iOS/iPadOS, Android, Windows, and macOS devices. For information about Intune and to find out how Progent can help you to use this platform to administer the endpoint computers of your at-home workforce, see Intune telecommuter device management consultants.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM platform that allows network administrators to keep off-premises endpoints current and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint management along with VMware's Horizon virtual application delivery technology for identity control, application management, and setup management of endpoint computers. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site product through a one-time purchase. Top capabilities of Workspace ONE include rapid remote deployment of new notebooks, quick onboarding of new users, policy set up and enforcement for all categories of endpoints, aggregated management reporting and analytics, an email encryption gateway, and integration with Microsoft applications and cloud services. To learn about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Guarulhos, São Paulo company, call 1-800-993-9400 or go to Contact Progent.