Fast Online Help for Guarulhos São Paulo Computer Systems
Immediate Phone Help for Guarulhos SystemsFor businesses in Guarulhos São Paulo, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with complex networking issues, as well as the services of CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's remote support engineers offer exceptional leverage because they possess the real-world background and are equipped with the sophisticated tools needed to solve most network problems quickly. This reduces immediate costs since service calls accumulate minimal chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company saves additionally with indirect expenses by reducing or eliminating system outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote consulting expertise is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing model for online support is designed to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you pay only for the support that you actually get. In contrast to typical online service organizations, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and simple model for pricing eliminate scenarios where speedy. minor solutions manage to end up as substantial tabs. Progent's penchant for dealing with technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested processes which permit the maximum level of effectiveness for online technical support and troubleshooting for IT networks of all sizes. Progent provides secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's Technical Response Center to link to your environment without breaching system security.

Progent's sophisticated technical support database application includes detailed records describing all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of all help delivered to every Progent customer by every engineer. This history of issues and fixes is organized as a quickly exploitable support knowledge base that allows Progent's online support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's advanced certifications and close associations with key technology companies such as Cisco and Microsoft make available other vast technical databases and permit fast access to manufacturers' internal support staff with the result that Progent's remote consulting experts are able to arrive at the best solutions promptly.

Online technical services offered by Progent to customers in Guarulhos São Paulo include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's leading corporations. The ProSight suite of network monitoring and management services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup processes and allow transparent backup and rapid restoration of critical files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss caused by hardware breakdown, natural calamities, fire, malware like ransomware, user mistakes, malicious insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for assessing, testing, scheduling, implementing, and documenting updates to your dynamic IT network. Besides maximizing the protection and functionality of your computer environment, Progent's patch management services allow your IT team to concentrate on line-of-business initiatives and activities that deliver maximum business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a protected online account and give your password you are requested to verify your identity via a unit that only you have and that is accessed using a different network channel. A wide selection of devices can be utilized as this added form of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple verification devices. For more information about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time management reporting plug-ins designed to integrate with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to provide centralized management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so all looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center team of veteran network experts gives your clients in Guarulhos São Paulo rapid access to an effective technical support group with years of background offering telephone-based consulting and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk recognition as a significant enabler of company productivity, and Progent's goal is to resolve and not just report IT issues.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Group can supply remote and in-depth consulting expertise and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To find out more about Progent's consulting, custom development, and education services, visit Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center2, expand or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Guarulhos São Paulo remote IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can customize SCOM to suit your business so your computer support is proactive and automated. By uncovering possible trouble spots before they evolve into crashes, remote monitoring can head off stressful and expensive service failures. Progent can also assist with network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that support a combination of operating systems.
How Your Guarulhos Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote support with Microsoft, macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Guarulhos São Paulo, Progent's online computer support specialists can provide expert and affordable IT support whenever your company requires it. More than 20 years of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to fix computer problems rapidly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Guarulhos business relies on a local independent consultant or employs a full time IT staff that know how to handle the majority of network issues, Progent's Microsoft certified consultants can offer a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either lack the availability or the expertise to address unexpected network crises or particularly tough integration projects.

Details of Progent's Remote Network Services for Guarulhos São Paulo
Progent's online support, remote repair, system security expertise, and system administration services offer offices in Guarulhos São Paulo the greatest leverage for your support investment. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk services and system administration, Progent's professionals can provide your company enterprise-level network support while permitting you to eliminate the expense and hassle of carrying a large internal IT organization. Key features of Progent's online help services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT knowledge, refined support tools, and understanding of enterprise networking enable offices to escape the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

How Does Our Company Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



An index of content::

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    Microsoft SMS Server Online Help

    Progent's certified experts offer small and mid-size companies enterprise-level consulting support for SMS Server 2003 and Configuration Manager, Microsoft's solutions for update and deployment management. Configuration Manager 2007 is Microsoft's new name for the update management solution previously called SMS Server. System Center Configuration Manager provides a range of enhancements to Microsoft Systems Management Server including comprehensive automation, built-in Windows Vista Windows Server 2008 awareness, NAP security support, and boot image management. Progent's Microsoft certified consulting professionals can show you how to use Systems Management Server or Configuration Manager 2007 economically for streamlined OS and application software installation, security patch administration, software tracking, and licensing compliance. Progent's engineers can also assist you to move efficiently from SMS Server to System Center Configuration Manager.

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    Progent's Microsoft-certified Windows 11 consultants offer a range of services to support Windows 11 such as cloud and hybrid integration, mobile management, at-home workforce access, data and identity security, streamlined deployment, and Help Desk support services.

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    Progent offers three basic kinds of Helpdesk support including Microsoft Call Center Outsourcing Services, Virtual Help Desk Services, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft professionals offers your clients instant access to a reliable support group with years of experience providing phone support and online repair for networks based on Microsoft products. Progent's concentration is on giving the support Helpdesk a positive reputation as a key contributor to company productivity. Progent's goal is to resolve rather than simply report problems.

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    Progent's pricing model is to bill for phone support and on-site visits per minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and requires no retainer for support services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.

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  • Nephilim ransomware hot line Engineer
    Conti ransomware hot line Specialist

    Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist you to halt the spread of an ongoing ransomware breach. Call 800-462-8800

  • Cisco and Microsoft Certified Experts Small Office IT Consulting Services Nationwide Remote Washington Consultancies
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  • Microsoft Remote Technical Support Exchange 2000 Server
    Exchange Server 2000 Technology Consulting

    Progent is among the most qualified information technology consulting firms for creating e-mail solutions based on Microsoft Exchange 2000 Server. Progent is skilled in helping small companies derive the full advantages of Exchange Server 2000 under typical scenarios such as upgrading from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and using managed services for your Exchange 2000 Server administration.

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    Network Consultant Aironet Wi-Fi Access Point

    Progent's Cisco certified Wi-Fi experts can provide economical online and on-premises help for both legacy and current Wave 2 Aironet wireless access points (APs) and Progent can assist your business to plan and manage wireless solutions that include indoor and outdoor/industrial Aironet APs.

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    At Home Employees Endpoint Management Computer Consultants

    Progent can help small and mid-size companies to implement unified endpoint management and monitoring tools for maintaining devices operated by telecommuters.

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  • SQL Server 2012 Online Support
    SQL Server 2012 AlwaysOn Availability Groups Remote Support Services

    Progent can provide the support of Microsoft-certified consultants and experienced database application developers, database administrators, project management experts, Cisco-certified network engineers, disaster recovery/business continuity specialists, and certified security professionals to help your business to evaluate the potential benefits of Microsoft SQL Server 2012 for your business, set up test environments at your datacenter or at Progent's lab, design and execute out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from legacy database platforms, and define a cost-effective and secure IT infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.

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    Offsite Workers Data Protection Technology Consulting Services

    Progent can assist small and medium-size organization to plan, deploy, verify and manage backup/restore technology for teleworkers.

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    Protecting WatchGuard Firebox T70 Firewall

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    Catalyst MPLS Help and Support

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    Progent's business climate will make you a more capable consulting professional by improving your technical knowledge and increasing the satisfaction of your clients. Progent makes good on this promise by attracting the top consulting talent for you to operate with, offering an advanced system infrastructure, running proprietary software tools to enable the maximum quality of service, and by optimizing our operational structures for finding and keeping customers.

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    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware.

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