Fast and Affordable Online Support for Guarulhos São Paulo Computer Networks
For businesses in Guarulhos São Paulo, Progent offers online technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting jobs.
Progent's remote technical support experts provide excellent value because they have the real-world experience and are equipped with the advanced technology needed to solve the majority of information system problems rapidly. This lowers immediate costs since service calls accumulate fewer billable minutes. Online support also avoids the cost of sending a consultant to your office. Your organization saves additionally in incidental costs by reducing or avoiding network outages and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote technical support experience is particularly helpful for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.
Progent's pricing model for online help is structured to stretch your network support investment. Progent bills by the minute for phone consulting, so you are charged just for the support that you receive. Unlike typical remote support companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid scenarios where speedy. minor repairs manage to turn into large bills. Progent's penchant for solving technical issues quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized technologies and field-tested processes which ensure the maximum degree of efficiency for remote technical support and repair for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's Technical Response Center to access your environment remotely without breaching corporate security.
Progent's proven customer support reporting application stores detailed histories of the support that Progent's customers have received. Progent's authorized consultants have the benefit of the history of support delivered to each Progent customer by every Progent consultant. This database of issues and resolutions is stored as an easily exploitable internal database that permits Progent's online support professionals to share their knowledge with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up additional massive technical support databases and allow priority access to manufacturers' internal product engineers with the result that Progent's online service specialists can arrive at optimal resolutions in the least time.
Online support offered by Progent to businesses in Guarulhos São Paulo include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online service engineers can deliver computer system repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist your company with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop support services to assist your company to install, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 migration support services plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking consultants, and validates an individual's network technology skills at the expert level. Cisco-qualified CCIEs know how to deal with the most challenging challenges encountered in network design, installation, management, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network management tools and developing workarounds or locating program patches. Cisco CCIEs are an excellent value because their broad experience allows them to resolve problems quickly. In typical cases, less experienced consultants can wrestle for hours or days with the same problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system using advanced on-line troubleshooting technology to perform quick, safe, and economical analysis and remediation.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's popular selection of infrastructure appliances by delivering services that include:
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security services to enhance the immunity of your Windows, macOS and OS X, or Linux network against assaults or assist you to recover quickly after a serious breach. Security solutions offered by Progent include: in depth information security and compliance audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; fast recuperation from malicious assaults; setting up firewalls; designing secure architectures for remote and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support to help organizations of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that combine physical IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable process for restoring services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to cover a wide array of information technologies such as network architecture, messaging solutions, network and operational security, plus UNIX and Windows coexistence. For server economization and simplified administration in environments that combine Linux and Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from older systems to Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.
Major Linux variants for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services covers all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire malware attack progression including blocking, detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your Progent consultant so that all looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your organization's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows clients to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Guarulhos Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk consulting services can guide you in building an effective new Help Desk Call Center or revamping your existing one, identifying or enhancing Call Center application software to meet the special requirements of your business, or adding temporary phone support staff to reinforce your existing Help Desk team to handle high-demand scenarios like software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk team of veteran network professionals offers your clients in Guarulhos São Paulo immediate communication with a dependable technical support resource with substantial experience providing phone help and remote diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk the reputation as a key enabler of business success, and Progent's goal is to solve and not simply annotate technical issues.
- Business Applications Services: Training, Development, and Integration
Progent's Applications Consulting staff offers remote advanced engineering support and training in specific application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and education for Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Guarulhos São Paulo remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your business so that your computer support is proactive rather than reactive. By uncovering possible issues before they result in downtime, proactive monitoring can avoid stressful and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments based on a combination of platforms.
To contact Progent about emergency online support with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Guarulhos São Paulo, Progent's phone-based computer support specialists can provide professional and cost-effective IT help the moment your company requires it. Long experience offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair IT problems quickly while avoiding the cost and lost productivity associated with on-site service calls.
Even if your Guarulhos company deals with a regular independent consultant or employs an in-house IT staff that can deal with the majority of computer issues, Progent’s Microsoft and Cisco certified engineers can still offer an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to deal with unexpected network crises or particularly tough integration projects.
Features of Progent's Online Network Support for Guarulhos São Paulo
Progent's phone support, remote troubleshooting, network security expertise, and network management services offer companies in Guarulhos São Paulo unparalleled leverage for your support investment. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk call center support and system management, Progent's professionals can provide your company enterprise-level IT support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to offices in Guarulhos São Paulo and is also ideal for customers in more remote areas that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad array of Microsoft support tools, technical information, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent provides remote support on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent has no minimum fee for phone support and asks for no periodic retainer for support services delivered during regular business hours. This keeps you from paying big invoices for routine repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco can provide the services of authorized professionals with experience in planning, deploying, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's basic support offerings include technology integration, Microsoft Exchange expertise, network security planning, and shared Help Desk services. Progent's Application Experts group offers in-depth consulting support in specific business applications. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Expertise
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Management and Application Development
Apple Mac Help
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient one-stop resource for network generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough IT solutions that fit the special requirements of your company.
- Sophisticated Remote Connectivity Software
Secure remote connectivity allows Progent's support experts to see exactly what your customers see. This makes it possible to produce quick solutions to issues that could otherwise require a costly onsite service call. Effective online access tools and experienced technicians combine to allow Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote system monitoring.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Service for Maximum System Availability
For offices with line-of-business applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-conscious companies whose workers need instant recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT background, fine tuned support software, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Proven Methodology
Progent’s team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, at the forefront of network service, executing a wide range of IT tasks for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This ensures that you get not just world-class IT capability, but also a support engineer with proven methods for applying computer knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits by the minute. As a result, you owe just for received support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for support services provided during normal working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be forced to allow less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Companies who work with familiar independent service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.