Immediate Remote Troubleshooting for Guarulhos São Paulo Computer Networks
Fast Online Consulting for Guarulhos NetworksFor businesses located in Guarulhos São Paulo, Progent provides online help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the services of CISSP-accredited cybersecurity experts to handle advanced security design and troubleshooting jobs.

Progent's remote support engineers offer excellent value due to the fact that they possess the practical background and are equipped with the sophisticated tools required to resolve the majority of network problems quickly. This reduces direct costs since solutions require minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your organization benefits even more with incidental costs by minimizing or avoiding system outages and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online technical support know-how is especially valuable for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing policy for online help is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you pay just for the support that you receive. In contrast to many online support organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid scenarios where quick fixes manage to turn into substantial bills. Progent's skill at disposing of technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized technologies and proven processes that ensure the maximum level of efficiency for remote technical support and troubleshooting for IT networks of all sizes. Progent's online support team can access your network without breaching corporate security.

Progent's sophisticated service reporting system keeps detailed documentation describing the support that Progent's customers have been provided. Progent's team consultants have access to the specifics of support rendered to every Progent client by every Progent consultant. This history of issues and repairs is organized as a readily searchable internal knowledge base that enables Progent's remote technical professionals to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft open up additional extensive technical knowledge bases and allow fast access to manufacturers' in-house engineering staff so Progent's online service specialists can find the most efficient solutions quickly.

Remote technical support services available from Progent to businesses in Guarulhos São Paulo include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, subscription-based managed services designed to enable small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the world's top corporations. Progent's ProSight series of outsourced network management services addresses all critical areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they can impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your client-server infrastructure by providing an environment for streamlining common tedious tasks. These can include health monitoring, update management, automated repairs, endpoint deployment, backup and restore, A/V response, secure remote access, built-in and custom scripts, asset inventory, endpoint status reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alert to your specified IT management personnel and your assigned Progent technical consultant so emerging problems can be fixed before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time and in-depth reporting tools designed to work with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your backup operations and enable transparent backup and fast restoration of vital files/folders, applications, images, and virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and enter your password you are requested to verify who you are on a device that only you have and that uses a separate network channel. A broad range of devices can be utilized as this added means of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You may register several validation devices. For more information about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Support: Outsourced and Co-managed Call Desk Services
    Progent's Shared Help Desk Service provides a transparent supplement to your internal support staff. End user interaction with the Help Desk, delivery of support services, escalation, trouble ticket creation and tracking, efficiency metrics, and maintenance of the service database are cohesive regardless of whether issues are taken care of by your corporate IT support organization, by Progent's team, or by a combination. Your business has complete versatility to expand or reduce your part of technical support activity as circumstances demand. Progent takes care of initial installation and provisioning of the professional services PSA software plus workflow documentation, validation and training. For details about ProSight Co-Managed Help Desk, go to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including blocking, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for assessing, validating, scheduling, implementing, and documenting updates to your dynamic information system. Besides optimizing the security and reliability of your computer environment, Progent's patch management services free up time for your IT staff to concentrate on more strategic projects and tasks that deliver maximum business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Billing charges for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk or enhancing your existing one, selecting or enhancing Help Desk application software to address the special demands of your company, or adding temporary online staff to work with your in-house Help Desk Call Center resources to handle demanding situations like software transitions, major upgrades, or installing new applications.

    Progent's Help Desk Call Center team of veteran information technology experts provides your computer users in Guarulhos São Paulo instant contact with an efficient support group with years of background providing telephone-based help and online diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk recognition as a crucial contributor to business performance, and Progent's goal is to resolve and not merely record technical problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group offers remote and in-depth engineering support and training in special business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for popular Microsoft business applications such as CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To learn more information on Progent's consulting, customization, and training services, refer to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Guarulhos São Paulo online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can adapt Operations Manager to accommodate your environment so your IT support is proactive and automated. By spotting possible trouble spots before they grow into downtime, system monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that support multiple operating systems.
How Your Guarulhos Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Guarulhos São Paulo, Progent's online computer support specialists can deliver effective and affordable system help whenever your business requires it. Over 20 years of providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to solve IT problems rapidly while eliminating the expense and lost productivity that comes with on-premises service calls.

Even if your Guarulhos organization has a local freelance consultant or maintains an in-house organization that know how to deal with typical computer issues, Progent's Microsoft certified consultants can provide an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to address unexpected network emergencies or particularly complex integration projects.

Advantages of Progent's Network Help for Companies in Guarulhos São Paulo
Progent's remote technical help services enable your Guarulhos company to experience the advantages of on-call, enterprise-grade network support without the cost of maintaining an in-house IT organization. Your information system will acquire greater strategic value by becoming increasingly available, efficient, and protected. Advantages to your business include:

  • Seamless remote extension of your on-site IT resources
    With most organizations in Guarulhos São Paulo, nearby network service resources, whether made up of outside consultants or a full-time IT staff, can resolve typical technical problems. On the other hand, serious problems can strike when local resources are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite support personnel. In these instances, Progent's on-call service professionals offer a convenient, fast, and budget-friendly solution to supplement your local resources and to pass on valuable knowledge to improve your ability to resolve downstream problems locally.

  • Less Dependence on Freelance Consultants
    For network support, smaller businesses often depend on independent freelance consultants. Although freelance service people carry less overhead than larger consulting firms and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the absence of backup help may require your business to wait for help during an IT crisis. As your business expands, network downtime and trouble with vital applications are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup service expertise to make sure your network stays available.

  • Build a Solid Foundation for Seamless Growth
    Businesses typically start with an information system created on a modest budget. Lacking a strong infrastructure, slap-dash repairs can get piled onto a shaky foundation. As a company grows, reliability and scalability problems can impede the success of the business. Such poorly built systems require proper assessment, smart strategic planning, and extensive technical expertise to upgrade to a network infrastructure that can provide the solid foundation to handle vital business demands and ease downstream expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller offices need guidance and technical education to negotiate an ever more complicated maze of technology options capable of accelerating business growth and improving productivity. These companies hardly need a computer consultant who is trying to resell a specific vendor's products. Network consulting and product sales can lead to a scenario where the proposed solution is designed around a predetermined technology rather than the true requirements of a client. Progent avoids these conflicts by offering only services rather than products. This enables Progent to match IT consulting with the best needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical experience, fine tuned remote support tools, and familiarity with enterprise networking enable companies to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry background, at the forefront of IT service, performing a broad range of IT projects for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not only expert technical help, but also a consultant with proven approaches for using technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person help per minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for support services provided during normal working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick solutions so you won't be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent has few competitors. Businesses who utilize familiar freelance service providers or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer 24x7 remote tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your IT network from painful and costly availability losses.
How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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