For small business networks located throughout the state of Hawaii, Progent's Microsoft qualified technical experts can deliver online assistance and remote troubleshooting to solve your computer system problems quickly and cost effectively. Progent has acquired enterprise-grade skills, software utilities, and support knowledge bases to identify and resolve IT problems while avoiding the high cost and delays associated with onsite technical service visits.
If your Hawaii small business is located beyond the larger metro areas such as Honolulu, your local network support choices may be limited in technical expertise, or not available during urgent situations. This can result in a network that is unpredictable or causing efficiency loss due to technical issues going unresolved for too long. Progentís team of network engineers average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a broad range of technical tasks for a diverse range of customers. This means you get not only the technical skills needed for the task, but a consultant with field proven methods for applying those skills to provide cost effective network solutions.
Online Training Classes for Desktop Applications
Progent offers live online classes for a range of productivity software. Progent's Webinar training covers areas that include Office 365 Excel and Power BI reporting, Microsoft Office 365 Word VBA macro development, PowerPoint collaboration, Outlook security, Office 365 Access rapid application development, Microsoft Dynamics GP (Great Plains) migration, and Windows 10 management. Live online education provides the benefits of conventional in-person sessions, such as immediate communication between clients and teachers, but eliminates the costs of travel and the challenge of trying to synchronize the schedules of multiple workers.
Progent's Integration and Development Support for SQL Server 2016
SQL Server 2016 introduces significant enhancements in speed, capacity, security, high-availability, BOYD integration, plus integrated BI. New features include PolyBase for handling relational and non-relational files simultaneously for big data applications, Jason support, Always Encrypted mode, Mobile Report Publisher, and seamless management of local and cloud resources. Progent's Microsoft-certified SQL Server 2016 consulting experts offer remote and on-premises expertise to assist organizations of any size to plan, deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft products such as Windows Server, Exchange, SharePoint Server, Dynamics ERP, Lync or Skype for Business, and System Center Operations Manager.
Remote Support for Microsoft Windows and Cisco-based Network Environments
Progentís Technical Response Center offers expert remote support for Microsoft and Cisco-based environments anywhere in the U.S. Progent's certified engineers have the expertise to assist you to analyze and solve difficult network problems rapidly and cost effectively. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the most challenging problems to appropriate specialists as necessary. Whether you need one-time phone support and online troubleshooting or continuing access to a Help Desk Technical Response Center, Progent's consultants can provide your company with enterprise-level expertise without the high cost and management hassle of maintaining a big internal support group.
Amazon AWS Migration Consulting
Progent's Amazon AWS cloud integration consultants can provide affordable online support to assist companies of any size to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Glacier for low-cost long-term archiving. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design and review, pilot testing, deployment, centralized administration, performance tuning, licensing management, backup/restore solutions, and security. Progent can provide advanced expertise with firewall configuration and VPN access and can show you how to deploy cloud-based or hybrid ecosystems that seamlessly integrate Amazon AWS cloud services. Progent can provide occasional support or Progent can provide comprehensive project management outsourcing or co-sourcing to help you migrate smoothly to the Amazon AWS cloud platform.
Eliminate Dependence on Freelance Consultants
By building a relationship with a full-service computer support organization like Progent rather than with a freelance consultant, you are ensured timely access to experienced experts when you need them. You do not have to be concerned that sickness, classes, time off, or conflicting jobs with other clients will cause you to be with no help when you have a crisis.
Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can help you to integrate, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from legacy Voice over IP devices to the newest HD media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Unified CM, formerly known as CallManager, or with Unified CM Express (CME) to build a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified CM apps such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's consultants can provide expertise with any facet of Cisco VoIP Phone integration including designing dial plans, solving QoS, setting up SIP PSTN trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE internetworking capability, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.
NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX consultant to help you plan, configure, manage and troubleshoot VMware vSphere and vCloud-based virtualization solution for local datacenters, private and public clouds, or hybrid systems. Progent's VMware vSphere consulting team offer world-class expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent offers extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that deliver high availability, data security, and application mobility.
ProSight IT Asset Management for Organizing Network Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out about Progent's ProSight suite of managed IT services for small and mid-size businesses.
Design and Deployment Support for Cisco's Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified wireless consultants offer Aironet Wi-Fi access point consulting and Cisco Wi-Fi controller consulting so you can benefit from the IEEE 802.11ac Wi-Fi standard to get three times the performance for your Wi-Fi network while expanding the coverage area.
Progent's Client Testimonials
Progent has provided online or onsite network consulting help to businesses in each state in the country. Many of these customers have shown their appreciation to Progent via testimonials to the excellence of Progent's service personnel. Check out Progent's client testimonials to see what they have said concerning the quality of Progent's consulting services
Active Directory (AD) Planning and Troubleshooting Expertise
Progent's Microsoft-certified Active Directory experts have broad experience troubleshooting complex Active Directory issues such as directory replication problems, multi-domain partition configurations, corrupted Active Directory objects, clean-up of test software configuration objects in on-line AD systems, and repair of failed installations of AD and AD-integrated applications. Progent is also skilled in working with ďexpert onlyĒ Active Directory tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend configuration strategies that address key areas such as AD naming conventions, hierarchical model, IT management structure, use and structure of group policy objects, as well as security and monitoring definitions. Progent can also evaluate the implications of server and service configurations on capability and performance. Progent can assist businesses to design and install deployments of AD Domain Services by providing Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.
Barracuda Backup Cloud and Offsite Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup solution can include a purpose-built hardware storage device built by Barracuda or a software-based appliance with comparable features but which uses your own storage infrastructure. Barracuda Backup protects critical business data generated locally, at one or more remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a broad array of consulting services to assist your business to design, integrate, operate and repair a backup and disaster recovery system built on Barracuda technology. For more information, see Barracuda Backup and disaster recovery consulting.
ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
Office 365 Exchange Online Integration with On-premises Exchange
Microsoft supports transparent hybrid ecosystems that integrate Office 365 and local installations of Exchange. This permits you to have specific mailboxes located at your corporate datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consultants can help your organization with any facet of planning, integrating and troubleshooting your hybrid Exchange network. Progent's Exchange consultants can deliver as-needed support to help you through challenging technical issues and also offer extensive project management outsourcing to make sure your hybrid Office 365 initiative is successfully completed on schedule and within budget. To find out more about Progent's consulting support for integrating Office 365 and on-premises Exchange environments, visit Office 365 integration solutions with on-premises Exchange.
Get in Touch with a Progent Computer Support Expert
To learn how to access a Progent computer consultant for remote or onsite help in , call 1-800-993-9400 or visit Online Network Support.
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