For office networks located within the state ofHawaii, Progent's Microsoft qualified technical team members can deliver remote phone assistance and remote troubleshooting to fix your computer system troubles fast and affordably. Progent has developed world-class expertise, software tools, and support knowledge bases to identify and fix network problems while avoiding the expense and delays normally associated with onsite service visits.

If yourHawaiibusiness is located beyond the larger metropolitan areas such asHonolulu, your local network support options may be limited in technical capability, or not available during a crisis. This results in a network environment that is unstable or causing productivity loss due to technical issues persisting for too long. Progentís team of network consultants average more than twelve years of real-world industry experience, in the trenches of network systems support, performing a broad range of technical projects for a diverse range of customers. This means you obtain not only the technical know how needed for the job, but an expert with field proven methods for applying those skills to assist with affordable network solutions.

Easy Payment via Credit Card
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment alternatives for The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability either to block or recover quickly from a ransomware incident. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup environment that meets your business requirements. For additional information, visit
Progent's ProSight Ransomware Preparedness Report.

Part-time CIO Support Services
Progent can provide companies with an information management professional who can serve as a part-time CIO. This experienced technology executive can provide long-term direction to help your company to deploy appropriate IT products to enhance business processes so they match more closely with your business goals. Your company can develop and implement a well conceived information technology strategy without incurring the expense of a full-time Chief Information Officer. Key tasks Progent's part-time Chief Information Officer can carry out include growth strategies, rationalizing technology budgets, developing models for Return on Investment, optimizing workflows, reviewing contracts with vendors, establishing security and compliance standards, cash flow management, automating network management, software revision control, IT asset documentation management, and business continuity preparedness.

SharePoint 2019 Solutions Services
SharePoint 2019 offers the modern experience drawn from SharePoint Online, providing a crossover product that bridges the classic UI of SharePoint 2016 and the new SharePoint environment. Progent's certified SharePoint Server 2019 and SharePoint Online experts offer economical remote and on-premises consulting expertise, software development, and troubleshooting services for businesses of any size who want to migrate to SharePoint 2019 or SharePoint Online from older releases of SharePoint. Progent can assist customers plan and carry out an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud resources into a cohesive information management system. To find out more, see SharePoint 2019 Server configuration and development expertise.

Broad Expertise in Microsoft's Popular Server Platforms
Progent's group of network consulting experts can assist large businesses to architect, deploy, and manage major rollouts of key Microsoft technology by providing services such as Microsoft Active Directory design, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2013 design and installation, Microsoft Skype for Business Server migration consulting and Lync Server integration, plus SQL Server 2016 integration and SQL Server 2014 programming. Progent has worked with some of the world's biggest organizations to integrate technology based on Microsoft products and offers branch office consulting services for enterprises with local offices in the or major cities across the United States.

Microsoft Data Protection Manager Help
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers small to mid-size businesses automatic backup and simplified recovery capabilities for Microsoft-based networks. Data Protection Manager 2016 delivers application-aware backup for key platforms such as Microsoft SQL Server, Exchange Server and SharePoint, protects Windows and Linux VMs, supports virtual machines running on Hyper-V as well as VMware, and integrates seamlessly with Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified SCDPM 2016 consulting experts can assist you to design, deploy, manage, and repair an enterprise-wide backup/restore system powered by SCDPM 2016. Progent can help you to migrate from an older release of DPM or from a legacy solution, and Progent can tune your SCDPM 2016 environment for on local, colocated, cloud-based or hybrid deployments. Progent can provide remote or onsite consulting expertise and can provide occasional guidance to resolve technical bottlenecks or deliver end-to-end project management support to help you complete your Data Protection Manager 2016 initiative on time and within your budget.

Video Conferencing and Telepresence Consulting Support
Progent offers the services of an accredited video conferencing and telepresence consultant with an extensive background integrating products from the major video conferencing/telepresence providers including Cisco/TANDBERG, Polycom, and LifeSize and can help you to design, install, expand, or maintain a telepresence environment that preserves your investment and maximizes the strategic value of your IT network. Progent also offers the expertise of infrastructure engineers able to help companies of all sizes to build and maintain a network that provides the speed, dependability, security, and expandability you need to support your telepresence environment.

Progent's Cloud Integration Support for Windows Server Essentials
Windows Server Essentials is an affordable, versatile OS that allows small businesses to make the move from the traditional stand-alone in-house datacenter to the contemporary hybrid networking model that combines both local and cloud-hosted software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consultants offer budget-friendly online consulting and technical support services for Windows Server 2012 R2 Essentials. Progent can help you to determine the potential productivity and cost advantages of moving to WS 2012 R2 and adopting a hybrid local/cloud design for your network ecosystem. Progent offers full-service project management support to help you design and execute a smooth move to Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Online applications and services. (Learn about Progent's Office 365 Exchange Online integration with on-premises installations of Exchange and Azure integration support.) Progent also offers ongoing consulting, technical support, and customized training.

Ransomware Removal and Recovery Consulting
Newer variants of crypto-ransomware not only scramble critical on-line information but also infect all accessible system backup resources. Progent's experienced ransomware recovery consultants can assist your business to restore an IT network victimized by a ransomware crypto-worm like Ryuk, WannaCry, NotPetya, Spora, TeslaCrypt, or Locky. To learn more, see ransomware cleanup and system rebuild services.

SQL Server 2019 Integration Consulting
Progent's certified SQL Server 2019 consultants can help your organization to assess the advantages for upgrading to SQL Server 2019 and can provide rapid remote or on-premises access to consulting experts in solution planning and integration, software programming, database administration, and cybersecurity. To find out more, visit SQL Server 2019 integration consulting.

ProSight Managed Services for Network Management
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions used by many of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all key aspects of information technology such as email content filtering, threat defense based on machine leaning, update management, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual machine hosting, and network documentation management. To read Progent's eBook on the advantages of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.

Contact a Progent Network Consultant
To find out how you can access a Progent computer support expert for online or on-premises support, call 1-800-993-9400 or go to Online Network Help.

An index of content::

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    If your business does not need urgent online help but you think you will need technical services with your information system soon, you can conserve time and money and guarantee that the appropriate IT skill will be ready when you want it by contacting a Progent sales specialist and registering as a customer. For details, phone 800-993-9400 or send email to

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    Progentís Co-managed Help Desk service makes it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the leading shared professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

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    Microsoft SQL Server 2014 incorporates significant improvements in key areas such as speed, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of SQL Server that includes in-memory technology that works seamlessly with all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and on-premises consulting services that include system design, configuration, management, troubleshooting, and application development services to enable businesses of all sizes to achieve fast return from their SQL Server 2014 investment.

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    Microsoft AD Consultant Services

    Microsoft Windows Enterprise Directory requires extensive hands-on experience to configure optimally across an enterprise. Progentís Microsoft Certified engineers are skilled in designing, integrating, and troubleshooting sophisticated Enterprise AD projects. Progentís areas of expertise with Windows Active Directory include replication issues, multi-domain partition configurations, repair of corrupted AD objects, dealing with residual beta version configuration objects in production Active Directory systems, and repair of unsuccessful configurations of AD and AD-associated programs.

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    Citrix XenDesktop Engineer

    For desktop and application virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop expert who can help you to design a XenDesktop solution that improves the strategic value of your information network; configure XenDesktop technology with your physical and virtual servers, user devices, and printers; upgrade your existing desktop virtualization software to the latest releases of XenDesktop; and deliver comprehensive remote technical support. Progent can also train your IT staff to adhere to industry leading practices to manage XenDesktop effectively.

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  • SharePoint 2013 Community Sites Outsourcing
    Specialists SharePoint 2013

    Progent has been delivering SharePoint support since the first product was published over a a dozen years, and Progent has the scope of IT know-how to assist organizations of any size to design and carry out a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that bring substantial business benefit to your information network. Progent's Microsoft-certified consulting team can help you to evaluate the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from a different collaboration environment; decide whether an on-premises, online or hybrid configuration is best suited for your company; and select the most appropriate edition of SharePoint 2013 for your purposes. Progent offers full project management services or can help in specific jobs associated with your SharePoint 2013 deployment.

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  • Services VMware Cross vCenter NSX
    VMware vCenter Orchestrator Specialist

    VMware's market leading Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent workflow for recovering services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and patches and can generate reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and manage a DR solution based on VMware SRM.

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    Microsoft Exchange 2013 incorporates significant improvements to the capabilities of Microsoft Exchange 2010 and delivers powerful innovations as well as a redesigned structure. These enhancements favorably impact key areas such as ease of administration, high availability (HA), security and compliance, operational costs, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can help you evaluate the possible business benefits of migrating to Exchange 2013, design an efficient test and rollout plan, and educate your IT team to maintain your Exchange Server 2013 environment. Progent can also provide affordable remote consulting and support and management services for Exchange 2013.

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    Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size company's servers in a solution that gives the highest degree of dependability and scalability and is also simple to transfer to another host. ProSight Virtual Hosting and management services are based upon mature virtualization platforms that enable small and midsize businesses with multi- platform IT systems to economize significantly on the costs of capital equipment, infrastructure maintenance, and IT management while achieving world-class fault tolerance and an unmatched degree of vendor independence.

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