For business network systems located throughout the state of Hawaii, Progent's Microsoft qualified consultants can deliver phone help and remote troubleshooting to fix your computer network issues fast and cost effectively. Progent has developed top-notch expertise, sophisticated utilities, and support knowledge bases to identify and fix network problems without the high cost and time delays associated with onsite service visits.
If your Hawaii business is located beyond the larger metro areas such as Honolulu, your local computer network support options may be limited in technical capability, or not available during a crisis. This results in a office network that is unstable or causing wasted time due to technical problems continuing for too long. Progentís staff of network consultants average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a large variety of technical tasks for a varied range of clients. This means you obtain not only the technical expertise needed for the job, but a consultant with demonstrated methods for applying those skills to provide efficient network solutions.
ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any looming problems can be addressed before they can disrupt productivity. Find out about the complete ProSight family of affordable network management outsourcing services for small and medium-size businesses.
Cisco Unified CM and Cisco Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), originally known as CallManager, operates as the center of Cisco's collaboration platform. Cisco Unified Communications Manager and Unified Communications Manager Express (CME) offer an advanced IP-PBX by integrating tightly with unified messaging apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's CCIE-certified CUCM experts can help with any facet of Unified CM setup and troubleshooting in areas that include integrating VoIP phones and desktop video IP phones, designing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE support, creating Cisco UCS server clustering solutions for survivability, and integration with Microsoft Exchange and Skype for Business.
PC Desktop Consulting and Support Services
Progent offers a wide array of affordable services to help your business to install, integrate, troubleshoot, and manage workstations and laptops powered by Windows, Apple macOS and OS X, or popular editions of Linux. Progent's desktop support services include Windows 10 planning assistance, Microsoft Windows 8.1 support, Windows 7 support, Microsoft Office and Office 365 integration and training, and 64-bit computing upgrades.
Wide and In-depth Experience with Business Networks
Progentís team of over 100 networking experts means customers can take advantage of the leverage of over 1,000 years of combined background and collective information to repair the most difficult network problems. Progentís accredited network engineers possess the know-how to come up with solutions quickly and implement them cost effectively.
Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection specialists can help you to configure Progent's ProSight Email Guard Security Gateway to enforce standard and custom content policies for scanning the content of email messages and attachments and blocking users from sending confidential or unauthorized data or spam. ProSight Email Guard's outbound email content filtering technology can also help avoid being blacklisted and keep compliant with industry privacy standards and government requirements like HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Learn more about Progent's complete ProSight series of value-priced managed services for small organizations.
GIAC-certified Information Assurance Consultants
GIAC information assurance certification was established in 1999 to certify the knowledge of network security experts. GIAC certifications are acknowledged by companies and institutions around the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer expertise with all of the network security services covered under GIAC accreditation such as evaluating infrastructure security mechanisms, security incident handling, traffic analysis, web application security and security information and event management (SIEM) solutions.
Google Android Phone Integration and Management
Progent's Android phone and tablet integration consulting have extensive experience delivering online and onsite support for businesses of any size who want to integrate Android phones into their information networks so that users can communicate and collaborate while on the go. Progent has the breadth of skills to solve technical problems that span multiple manufacturers and that represent a combination of legacy and current technology. Progent offers cost-effective remote technical support to help you with any facet of designing, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional support to help you to handle particularly challenging technical issues, or Progent can provide comprehensive project management services to ensure that you complete major network initiatives on time and within budget. Progent can assist with on-premises, cloud-based, or hybrid networks and can provide support for operating systems, apps, management utilities and hardware infrastructure. Progent also offers customized group or individual training sessions to show you how to manage and operate Android phones and tablets efficiently.
Ransomware Removal and Recovery Consulting
Progent can provide the services of proven ransomware recovery experts with the knowledge to restore a network that has suffered an attack by a ransomware virus such as Ryuk, WannaCry, Hermes, or MongoLock. To find out more, visit ransomware cleanup and restoration expertise.
Planning and Migration Help for Microsoft Windows 10
Progent's Windows Windows 10 planning and migration experts can help businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Online and onsite assessment and migration support for Windows 10 offered by Progent's experts include Return on Investment estimates, project supervision, application and driver compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile management, telecommuter access, security and compliance, automated deployment and administration, network design, Wi-Fi support, disaster recovery planning, webinar training for IT support staff and end users, and post-migration Call Center support services.
Windows Server 2012 R2 Migration and Support
Progent's Microsoft-certified Windows Server 2012 experts can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, develop pilot systems and rollout strategies, optimize your network for on-premises, multi-location, cloud-based, and hybrid datacenters, train your IT support, staff, create an enterprise-wide security strategy, streamline network management, help with creating applications, and build and validate a DR/BC plan. If your organization is considering migrating from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration experts can help you to assess the value of Windows Server 2016 for your environment and plan and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model.
Collaborative Approach to Service and Technical Issue Escalation
Computer networks have become ever more complex. In addition, most small office networks incorporate software and hardware from dozens of different vendors. This makes computer integration and support increasingly challenging. It is impossible for even the most experienced individual to have deep familiarity in all facets of computer technology, or broad hands-on experience in the enormous range of hardware and software products, models, and updates that small businesses incorporate in their information networks. Progent utilizes a collaborative approach to computer consulting and depends on application experts to bring high-level knowledge when necessary to fix complex problems efficiently, at the lowest expense to you.
Altaro VM Backup Solutions for Backup and Disaster Recovery
Altaro VM Backup software provides small businesses a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud environments and also supports low-cost backup to Azure Block Blob storage. Headline capabilities include industry-leading inline deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup spacing as short as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, granular recovery capability for specific files and emails, support for Windows Server Cluster Shared Volumes (CSV) and vCenter for managing large-scale environments, and the ability to leverage Microsoft VSS technology to back up online VMs without downtime. Progent is an Altaro partner and can provide a broad range of services to help you to design, deploy, manage and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup. To learn more, go to Altaro VM Backup Consulting.
Cisco Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a tightly integrated expansion of Unified Communications Manager, is a unified voicemail platform that promotes productive collaboration by offering a variety of alternatives for retrieving voice messages within a framework that is simple to implement and maintain. Cisco Unity Connection lets you access and manage voicemail from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), offered in select Cisco ISR routers, offers cost-effective voicemail, integrated messaging, IVR, and automated-attendant functions for small to medium businesses (SMBs) and corporate satellite locations with as many as 500 voice mailboxes. Progent's Cisco-premier CCIE consultants can provide Unity Connection and Unity Express (CUE) configuration and technical support support to ensure that your voice messaging solution delivers significant business advantage.
Get in Touch with a Progent Computer Support Expert
To see how you can contact a Progent network consultant for online or onsite assistance in , call 1-800-993-9400 or visit Online Computer Support.