Professional Remote Service for Hampton, Virginia Small Business Computers from Microsoft Certified Engineers
Small businesses have traditionally been underserved by large IT service organizations. Many small businesses permit themselves to grow excessively reliant on freelance engineers or small support firms who lack the bandwidth or extensive knowledge to respond quickly or efficiently to technical crises. Other small businesses turn to giant service providers that employ technicians trained to offer by-the-numbers fixes for common problems but who do not have the background and technical scope to deal with the diversity of environments and lack of standards typical of small company IT systems.
Progent's time-tested approach to delivering low-cost and effective network support to small companies has made Progent among the top Microsoft-certified network consulting firms in the United States. Progent has provided remote support to small businesses in every state in the United States (See Progent's client testimonials).
For mid-size and large businesses, Progent offers co-sourcing and project management support to supplement the skills of your internal network support group. This can cut costs and help meet schedules for big IT initiatives like software programming, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer access to accredited consultants to assist your business to design and implement your cloud computing strategy.
Main Technologies Serviced by Progent for Businesses in Hampton, Virginia
Progent's team of industry certified consultants offers help for all facets of network systems deployed by businesses of all sizes. Practice areas supported by Progent in and around Hampton include:
Service Delivery Alternatives for Hampton, Virginia Companies
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for delivering computer support is based on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Helpdesk Support Model promotes rapid response, comprehensive service documentation, reliable follow-up, and tight expense control across a range of network support delivery modes that include online repairs, in-person support, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can assist clients to analyze and fix network problems without the cost or delay of in-person service calls. The background of Progent's IT engineers makes it possible to handle most network issues quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for first-time clients to address emergency situations and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out additional details about Progent's online computer support expertise.
- Onsite Service
Progent offers on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service technicians can work in conjunction with Progent's online support engineers to give small and midsize businesses the ideal combination: in-person service technicians when you need them plus the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The response time for on-site support calls is usually less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more details concerning why to sign up for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging issues. To learn more, visit Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small businesses budget-friendly access to enterprise-class consultants who can deliver help with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, high availability network consulting, server virtualization solutions, plus configuration, programming and training for business applications including accounting, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as office relocations and massive system upgrades, extended projects like business analytics software programming and support, database application programming and administration support, and web development, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services like disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for vital business applications such as Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with greater degrees of dependability, protection, and performance than is possible with the type of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent uses the same facilities that support the gear of some of the world's largest information technology organizations, Progent can eliminate the cost of building and managing the infrastructure needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs stay updated, protection and performance is continually monitored, and systems are consistently backed up and ready for full and prompt restoration. Learn additional information about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting for all of a small company's production servers in a setting that not only provides the highest degree of dependability and extensibility but that is also simple for customers to transfer to another support provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that allow companies with mixed networks to save significantly on the costs of hardware, infrastructure maintenance, and IT administration while getting enterprise-class dependability and an unprecedented degree of vendor independence. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered service, can support the mixed- OS and non- standardized networks common with small businesses, and retains ownership of the software licenses in the customer's hands so that moving to a different virtual host is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the savings associated with SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide advanced remote consulting services to help companies of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises Exchange, Azure design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete threat progression including filtering, detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast restoration of critical data, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to deliver centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so any looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs important to most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified security experts,
CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance experts can provide a business-wide perspective on network protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government requirements for IT information protection and reporting.
The scope and size of Progent's consulting staff bring a unique array of benefits to organizations trying to increase the productivity of their information network within a reasonable budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry background, in the trenches of network service, performing a broad range of IT tasks for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested approaches for solving real-world network problems rapidly.
Find out more about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to bill for phone support and in-person help by the minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no registration charge and asks no retainer for services delivered during normal business hours. Many support organizations impose large minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity does away with major bills for quick repairs. An additional benefit of by-the-minute pricing is that your company are less tempted to permit less critical issues to fester until they become major ones.
Find out additional information about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Support
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who provide minimal documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by every consultant to every customer. The discipline of documenting and organizing support records allows more effective service and avoids a variety of common problems such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Find out more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has few competitors. Small businesses who work with independent consultants or who maintain internal IT personnel gain when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, secure, and productive.
Find out more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Hampton, Virginia business wants to get in touch with Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Immediate Online Technical Help
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).