Hampton, VA Remote Support from World-class Computer Troubleshooting Professionals
Progent's network troubleshooting services can deliver your Hampton, VA business low cost and reliable support from world-class consulting experts. By providing IT consulting service when you need it, providing specialized knowledge for key technologies, offering value-added support such as 24x7 server monitoring, and billing only for services you receive, Progent gives your Hampton, Virginia company an affordable solution for maximizing the profitability of small office information systems. Whether you run a local datacenter, connect to cloud-based resources, or have a hybrid cloud-and-local network, Progent is the intelligent choice for businesses to build and maintain a reliable and secure information network and to have quick access to the experienced support usually available only to enterprises who are able to afford a large internal IT group.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your internal network support personnel. This can reduce expenses and help meet schedules for big IT initiatives such as application programming, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition provide the services of accredited consultants to help your company to design and implement your cloud computing strategy.
Popular Technologies Supported by Progent for Companies in Hampton, Virginia
Progent's nationwide group of world-class support professionals offers help for virtually all facets of network technology found in businesses of any size. Areas served by Progent in and around Hampton include:
Service Delivery Alternatives Available for Hampton, Virginia Businesses
Progent has a selection of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing network support is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Model ensures rapid support, thorough service records, consistent follow-up, and strict expense control across an array of network support delivery options that include remote troubleshooting, in-person help, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service experts can help customers to troubleshoot and repair hardware and software issues without the cost or time loss of travel for onsite service calls. The background of Progent's network consultants allows them to resolve most IT problems quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for new customers to address urgent network problems and Progent bills by the minute with zero startup fees or minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Find out additional details about Progent's remote network troubleshooting expertise.
- Onsite Support
Progent offers on-site technical support for registered customers in larger cities in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote service experts to give small and midsize companies the ideal combination: on-premises service professionals when you require them plus the remote expertise of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The wait time for in-person support visits is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more details about how and why to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. To learn more, see Help Desk Services.
- IT Consulting Services
Progent provides small and midsize companies affordable access to world-class consultants who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection consulting, high availability it system consulting, server virtualization strategies, plus configuration, customization and training for small business software including accounting, ERP, business analytics, sales automation, and productivity suites. Progent can help with one-time projects such as office relocations and massive system upgrades, longer term initiatives like management analytics software programming and customization, database software development and DBA services, and web development, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network management, or emergency services such as data restoration and malware removal.
- Application Server Hosting
Progent can host mission-critical business applications like Microsoft Exchange Server and MS SQL in order to provide small businesses with greater levels of reliability, protection, and performance than is feasible with the type of on-site data center that is achievable for most small companies. Since Progent utilizes the same facilities that support the equipment of many of the planet's largest IT companies, Progent can eliminate the investment in creating and maintaining the infrastructure needed for world-class cooling, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs stay current, protection and efficiency is continually monitored, and systems and data files are regularly archived and available for full and rapid recovery. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the top level of availability and scalability but that is also convenient for customers to migrate to a different support firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that allow small businesses with multi-vendor networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT management while getting world-class reliability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed service, can support the mixed- OS and loosely standardized networks typical of small companies, and retains ownership of the licenses in the customer's hands so that migrating to a different virtualized system is fast, reliable, and affordable. This avoids becoming a captive to a specific hosting service while still providing all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert remote consulting to help organizations of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine physical resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to provide web-based control and comprehensive security for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Hampton, Virginia Small Businesses
Progent's staff size, breadth of information technology expertise, and experience with corporate IT support allow small businesses to avoid the pitfalls related to over reliance on small service organizations or individual engineers.
Working with Progent enables your business to:
- Avoid Excessive Dependence on Individual Consultants
For network services, smaller companies sometimes rely heavily on independent engineers. Although individual support providers carry lower overhead than larger support firms and can afford to bill apparently lower rates, individuals are frequently stretched to far to react quickly to urgent network problems. If a freelance consultant is busy with another client, ill, on vacation, or in class, the lack of backup staff may require your business to wait for help in case of a crisis. As your small business grows, network unavailability or difficulties with line-of-business programs become more expensive. The dollars you thought you were saving on an independent consultant can be eaten up quickly because of lower output. In addition, when freelance engineers encounter unfamiliar technologies, the lack of a large consulting group to rely on for advice requires them to train in place while your business ends up footing the bill for their continuing education.
- Gain Access to Certified Professionals in Sophisticated IT Issues
The majority of smaller support firms or freelance consultants who concentrate on small business network consulting may excel at delivering connect-the-dots solutions but don't have the seasoning to deal cost-effectively with complex network infrastructures that have mixed operating systems, multiple locations, VoIP implementations, remote clients, integrated accounting and analytical software, eCommerce, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive staff of specialists can be valuable to your small business because big-company environments are inherently complicated, integration issues demand in-depth knowledge in many technical disciplines, and reaching a high level of robustness, availability, and security calls for industry-tested best practices.
- Build a Solid Foundation for Growth
Small businesses often start with an IT system cobbled together on a shoestring budget. Without a strong basis, a sequence of band-aid repairs commonly get piled on top of a tenuous structure. As a business evolves, reliability and scalability issues can undermine the success of the business. These networks require proper assessment, smart strategic analysis, and broad-based experience to migrate to an IT infrastructure that can act as the reliable foundation to handle current business needs and ease future growth.
- Partner with Solution Finders, Not Resellers
Small companies need guidance and education to navigate through an ever more complicated array of IT options offered for enabling business growth and enhancing efficiency. Businesses do not need a network consultant or service organization that tries to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services exclusively. This allows Progent to align technical services with the real needs of customers. Mixing network consulting and product selling can result in a situation where the proposed solution is based on a preselected vendor instead of being based on the actual requirements of a customer.
In case your Hampton, Virginia business wants to contact Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Remote Network Help
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).