Hampton, VA Remote Support from Certified Computer Service Experts
Progent's computer troubleshooting services can provide your Hampton, VA business cost-effective and dependable access to Microsoft and Cisco certified IT engineers. By delivering network consulting help when you need it, providing specialized expertise for critical technologies, delivering value-added support such as automated server monitoring, and invoicing only for services you receive, Progent gives your Hampton, Virginia company an economical alternative for optimizing the profitability of small business networks. If you maintain a local system, rely on cloud resources, or manage a hybrid cloud/on-premises solution, Progent is the intelligent way for businesses and local governments to create and support a robust and secure information system and to have quick availability of the skilled consulting typically restricted to enterprises who are able to set up a sizeable in-house information technology organization.
For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your internal IT service staff. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as application design and development, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide the services of certified experts to assist your company to plan and implement a sensible cloud computing strategy.
Key Areas of Expertise Supported by Progent's Consultants for Business Networks in Hampton, Virginia
Progent's nationwide group of certified support professionals provides assistance for virtually all facets of network technology deployed by organizations of all sizes. Technologies supported by Progent in and around Hampton include:
Service Delivery Alternatives Available for Hampton, Virginia Businesses
Progent has a selection of alternatives for providing small companies with affordable IT services for troubleshooting, consulting, and IT management outsourcing. Progent's paradigm for providing network support services is built on the Help Desk structure familiar to big IT groups. Progent's Contact Center Service Mechanism promotes fast response, thorough activity documentation, dependable follow-through, and tight cost control across an array of IT support delivery alternatives that include online troubleshooting, on-premises support, and high-end consulting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Service
Progent's Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can assist clients to analyze and fix network problems without the expense or time loss of on-premises support calls. The background of Progent's network consultants makes it possible to resolve the majority of IT problems rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based signup procedure for new clients to address emergency network problems and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out more information concerning Progent's online computer support expertise.
- On-site Support
Progent provides on-site computer assistance for signed-up clients in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's online service experts to deliver small businesses the optimal solution: in-person support technicians when you need them as well as the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business software developers. The wait time for on-site support visits is typically less than one business day. There is no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about why to register for Progent's in-person network support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex issues. for more information, visit Online Help Desk Services for Small Businesses.
- Help Desk Co-management Services
Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting. To learn more, refer to Progent's Help Desk Co-management services.
- IT Consulting Services
Progent provides small businesses affordable availability of enterprise-class consultants who can provide help with critical technologies such as Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero threat assessment products, network security consulting, non-stop it system engineering, virtual server strategies, plus integration, programming and training for small business applications such as accounting, operations, management reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects including site moves and massive software upgrades, extended initiatives such as customizing an older MRP platform to a modern Microsoft Dynamics 365 package, relational database software programming and administration support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services such as data restoration and malware removal.
- Network Infrastructure Expertise for an At-Home Workforce
Progent can assist small and mid-size companies to plan, implement and debug the infrastructure to support telecommuters. Aspects of infrastructure for which Progent's experts offer guidance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router integration, wireless network design and deployment, and reliable Internet access. For details about Progent's infrastructure expertise for teleworkers, see infrastructure guidance for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top level of availability and expandability but that is in addition convenient for customers to transfer to another support provider or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting is based on proven virtual server technologies that allow businesses with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT administration while achieving world-class availability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can support the multi- OS and loosely standardized environments common with smaller businesses, and retains control of the software licenses in the customer's hands so that migrating to a different virtual system is quick, safe, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert online consulting to help companies of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity appliances like routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is designed to assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated array of network technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance experts offer a company-wide view of network protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory requirements for IT data security and incident reporting.
The breadth and depth of Progent's consulting team offer a powerful array of benefits to organizations wishing to maximize the productivity of their IT system within a realistic budget. These benefits include:
- Best Industry Practices
Progent's staff of Microsoft and Cisco Premier experts average more than a decade of hands-on professional experience, in the trenches of IT support, executing a wide variety of IT tasks for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class technical skills, but also a consultant with proven methods for solving actual IT problems quickly.
Find out more about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to bill for online support and on-site help per minute. As a result, you are invoiced only for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during normal working hours. Many service firms demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates big bills for quick fixes. Another advantage of granular billing is that your company are not inclined to allow incipient problems to fester until they grow into big problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Support
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local service firms who offer scant documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports given by each staff member to every customer. The discipline of documenting and archiving support activity results in more efficient service and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who won't release the keys to the kingdom.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Small businesses who utilize freelance consultants or who maintain internal IT personnel gain when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, protected, and efficient.
Find out more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Hampton, Virginia business needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Support
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).