Quick, Low-cost Online Computer Network Troubleshooting for Hampton, Virginia Small Businesses
For over twenty years, Progent has specialized in delivering world-class network support to customers who have small-company IT budgets. Progent has built a unique service solution that includes a streamlined, tightly connected virtual office infrastructure, sophisticated remote troubleshooting tools, a large team of engineers accredited in a broad range of IT disciplines, a Help Desk Call Center operational structure that maximizes responsiveness and ensures follow-through, a worldwide team of on-line service professionals, in-person service dispatching for the majority of most zip codes in the U.S., and a company culture focused on fixing technical problems in the least time and at the least cost to customers.
For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the skills of your in-house network service team. Co-sourcing can save money and help meet schedules for major IT initiatives like software development, disaster recovery planning, security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide access to accredited consultants to help your company to design and implement your cloud strategy.
Main IT Areas Supported by Progent for Business Networks in Hampton, Virginia
Progent's team of world-class engineers provides support for all facets of network systems deployed by businesses of any size. Technologies supported by Progent in Hampton include:
Service Delivery Alternatives for Hampton, Virginia Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, and IT management outsourcing. Progent's model for delivering computer support is built on the Help Desk operational structure common to larger IT support groups. Progent's Contact Center Support Model promotes fast support, comprehensive activity documentation, consistent follow-through, and strict cost control across a range of IT support delivery alternatives that include online repairs, onsite support, and top-level consulting.
- Online Service
Progent's Technical Response Center (TRC) offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can help clients to analyze and fix hardware and software problems without the cost or time loss of on-premises service calls. The background of Progent's network consultants allows them to handle the majority of IT issues quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based registration procedure for new customers to address urgent situations and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out more details about Progent's remote network support services.
- On-site Service
Progent provides on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online service engineers to give small and midsize businesses the ideal combination: in-person service professionals when you require them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business software developers. The wait time for on-site support calls is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more about why to register for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues. for more information, visit Online Help Desk Services for Small Businesses.
- Shared Help Desk Services
Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's pool of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics. For more information, see Progent's Help Desk sharing services.
- Consulting Services
Progent provides small businesses budget-friendly availability of enterprise-class consultants who can provide assistance with critical products and technologies such as Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero pentest platform, network security consulting, non-stop network consulting, virtual server solutions, plus integration, programming and training for business applications including accounting, ERP and MRP, business analytics, CRM, and productivity packages. Progent can help with one-time projects including site moves and major system migrations, extended projects such as upgrading a legacy ERP platform to a current MS Dynamics or Dynamics 365 package, relational database application programming and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency response such as data restoration and virus cleanup.
- Infrastructure Expertise for Teleworkers
Progent can help small and medium-size businesses to design, deploy and troubleshoot the network infrastructure required for remote workers. Areas of infrastructure for which Progent's consultants can provide guidance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure software, router configuration, Wi-Fi network planning and deployment, and reliable Internet access. For information about Progent's infrastructure support services for an at-home workforce, see network infrastructure consulting expertise for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize organization's production servers in an environment that not only provides the highest level of dependability and scalability but that is in addition simple for customers to transfer to a different service provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is structured around tested virtualization techniques that allow small businesses with multi-vendor networks to save dramatically on the expense of hardware, infrastructure maintenance, and network management while achieving enterprise-class dependability and an unprecedented degree of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed solution, can handle the mixed- OS and non- standardized environments typical of smaller companies, and retains ownership of the software licenses in the customer's possession so that migrating to a different virtual system is fast, safe, and inexpensive. This avoids ending up a captive to a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide expert remote support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine on-premises IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Hampton, Virginia Small Businesses
Progent's staff size, depth of information technology expertise, and experience with enterprise IT support allow small and midsize businesses to sidestep the problems related to over reliance on thinly staffed support organizations or independent engineers.
Teaming with Progent's Experts allows your company to:
- Prevent Excessive Reliance on Individual Consultants
For IT services, small businesses sometimes rely heavily on freelance consultants. Although individual support providers have lower expenses than more substantial support organizations and can typically bill nominally lower rates, individuals are sometimes stretched to far to respond quickly to urgent problems. If an independent consultant is busy with different customer, ill, on travelling, or in training, the lack of replacement personnel may require your business to go without help in case of an emergency. As your company expands, system unavailability or difficulties with line-of-business programs get more expensive. The dollars you believed you were conserving on a freelancer can be eaten up fast due to lost productivity. In addition, when independent engineers confront new technologies, the unavailability of a big engineering team to fall back on for help requires them to learn on the job while your organization winds up with the costs for their ongoing training.
- Have Access to Experts in Advanced Network Solutions
The majority of smaller support organizations or independent consultants specializing in small company network support may excel at providing routine solutions but don't have the seasoning to deal cost-effectively with complex network infrastructures that have mixed platforms, many locations, Voice over IP implementations, remote clients, integrated accounting and operational applications, data-driven web sites, and custom business software. Progent's experience with global enterprises and Progent's extensive group of experts can be valuable to your company because enterprise environments are inherently complicated, integration problems require thorough knowledge in many technical disciplines, and achieving an acceptable level of robustness, reliability, and security requires enterprise-tested leading practices.
- Build a Firm Foundation for Growth
Small companies often begin with a network implemented on a shoestring budget. Without a strong architecture, a series of band-aid fixes commonly get piled on top of a marginal foundation. As a business grows, reliability and expandability issues can obstruct the productivity of the organization. Such networks require proper evaluation, smart strategic analysis, and broad-based expertise to upgrade to a network environment that can provide the solid foundation to handle current business requirements and ease downstream growth.
- Work with Solution Consultants, Not Product Resellers
Smaller businesses require direction and education to work through an increasingly complicated maze of IT alternatives offered for enabling growth and improving efficiency. Businesses do not need an IT consultant or support organization that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent offers consulting and services only. This allows Progent to align consulting support services with the real needs of clients. Combining network support and product selling can result in a situation where the proposed solution is based on a predetermined technology rather than being driven by the actual requirements of a customer.
Get in Touch with Progent
In case your Hampton, Virginia business needs to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Remote Network Support
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).