Low-cost Network Troubleshooting from Microsoft premier Consultants for Companies in Hampton, VA
By offering world-class know-how whenever you require it, providing in-depth expertise for key applications, providing innovative services such as virtual data center hosting, invoicing only for help delivered, and charging no setup or retainer fees for standard services, Progent allows you to maximize the competitive value of your information system and cut support costs. Progent understands that network protection, dependability, and efficiency are as critical to small businesses as to major corporations but that small organizations don't have the leverage to spend heavily in computer technology and internal service groups. Progent's fundamental competitive advantage is that no network consulting firm can equal Progent's ability to deliver the network support expertise your business needs whenever you need it and at prices you can afford.
For medium-size and enterprise companies, Progent can provide co-sourcing services to reinforce the technical skills of your internal network support team. This can cut costs and help meet schedules for big projects such as application design and development, business continuity preparedness, security evaluations, office consolidations, or technology migrations.
Progent can also offer the services of accredited consultants to assist your company to design and execute your cloud computing strategy.
Core Practice Areas Serviced by Progent's Consultants for Businesses in Hampton, Virginia
Progent's national team of world-class experts provides support for all aspects of information technology found in organizations of all sizes. Practice areas served by Progent in Hampton include:
Service Delivery Alternatives for Hampton, Virginia Companies
Progent offers a selection of options for providing small companies and local governments with affordable computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing IT support is built on the Help Desk operational structure common to larger IT organizations. Progent's Helpdesk Support Mechanism ensures fast response, comprehensive service records, consistent follow-up, and tight expense control for an array of IT support delivery alternatives that include remote repairs, in-person help, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can assist clients to analyze and fix network issues without the cost or delay of on-premises service visits. The background of Progent's network engineers makes it possible to resolve the majority of network problems rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for first-time clients to accommodate urgent network problems and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn additional details about Progent's online network support expertise.
- On-site Support
Progent provides onsite technical assistance for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote support engineers to deliver small and midsize businesses the ideal combination: in-person service professionals when you require them as well as the remote help of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The wait time for on-site support calls is usually less than one business day. There is no start-up or retainer charge for becoming a Progent client for onsite service. Find out more details about why to sign up for Progent's onsite network service.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most issues. for more information, visit Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small companies affordable availability of enterprise-class IT professionals who can deliver assistance with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network security consulting, non-stop it system consulting, virtualization solutions, plus integration, customization and training for small business applications including accounting, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects such as office relocations and major software upgrades, longer term projects such as business information application development and support, relational database application development and administration support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services such as data restoration and virus removal.
- Application Hosting
Progent offers hosting for vital business applications like Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater levels of reliability, security, and performance than is possible with the class of internal data center that is realistically affordable for the majority of small and midsize organizations. Because Progent uses the same facilities that support the gear of many of the world's largest information technology organizations, Progent can save you the investment in building and maintaining the infrastructure needed for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions stay current, security and performance is constantly tracked, and systems and data files are consistently archived and available for full and prompt recovery. Learn more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small organization's servers in a setting that not only provides the highest degree of fault-tolerance and extensibility but that is also easy for clients to transfer to another service provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is built around mature virtual server techniques that permit companies with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and IT management while getting enterprise-class availability and an unparalleled degree of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can support the multi- platform and loosely standardized networks typical of small businesses, and retains ownership of the licenses in the client's hands so that migrating to a different virtual host is quick, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers advanced online support to help businesses of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's low-cost ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire malware attack progression including protection, identification, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, applications and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security companies to deliver centralized control and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so all looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Hampton, Virginia Businesses
Progent's size, breadth of technical skill, and experience with corporate network consulting allow small and midsize businesses to sidestep the pitfalls associated with excessive dependence on thinly staffed support organizations or freelance consultants.
Teaming with Progent enables your business to:
- Avoid Excessive Reliance on Individual Support Consultants
For network services, smaller companies often depend heavily on individual engineers. Although freelance service providers carry lower overhead than larger support organizations and can typically bill apparently lower rates, freelancers are sometimes spread too thin to respond quickly to urgent situations. If an independent engineer is busy with different client, ill, on travelling, or in training, the absence of backup staff may require your business to go without assistance in case of a crisis. As your company expands, network unavailability or problems with line-of-business applications become more expensive. The dollars you believed you were conserving on a freelancer can disappear quickly because of lower productivity. Also, when independent consultants confront new problems, the unavailability of a big engineering team to fall back on for help requires them to learn in place while your business ends up footing the costs for their ongoing training.
- Gain Access to Certified Professionals in Advanced Information Technology Solutions
Many small service organizations or independent consultants specializing in small business IT consulting may excel at delivering routine solutions but lack the seasoning to work cost-effectively with complex IT infrastructures that have mixed operating systems, multiple sites, Voice over IP systems, mobile workforces, integrated financial and analytical software, eCommerce, and custom business software. Progent's experience with worldwide companies and Progent's extensive staff of specialists can benefit your business because enterprise environments are characteristically complicated, support issues require thorough knowledge in numerous technical disciplines, and achieving a high degree of robustness, reliability, and security requires enterprise-tested leading practices.
- Create a Firm Foundation for Seamless Growth
Small companies often start with a network cobbled together on a tight budget. Lacking a carefully designed basis, a sequence of improvised fixes commonly get piled onto of a weak structure. As a company grows, reliability and scalability issues can obstruct the success of the business. These networks need thorough evaluation, smart strategic analysis, and in-depth experience to migrate to an IT environment that can act as the reliable basis to meet critical business needs and support future growth.
- Work with Solution Providers, Not Resellers
Smaller companies need direction and education to work through an increasingly complicated array of technology alternatives available for accelerating business growth and enhancing productivity. Businesses do not need a network consultant or service firm that tries to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent offers services only. This permits Progent to match technical support with the genuine needs of customers. Combining network consulting and product selling can lead to a conflict where the recommended solution is built around a predetermined vendor rather than being driven by the actual requirements of a customer.
Get in Touch with Progent
In case your Hampton, Virginia company needs to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Online Technical Assistance
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).