Professional Online Service for Hampton, Virginia Small Business Computers from Microsoft Certified Engineers
Small companies have typically been ignored by major network service organizations. Some small businesses allow themselves to grow dangerously dependent on individual engineers or small support firms who lack the bandwidth or broad knowledge to respond promptly or effectively to network crises. Still other small businesses turn to giant service firms staffed with technicians taught to provide standardized fixes for ordinary issues but who are missing the background and versatility to deal with the diversity of environments and absence of standards that characterizes small company information systems.
Progent's proven methodology for delivering affordable and effective technical service to small companies has made Progent among the top Microsoft-certified network consulting firms in the industry. Progent has provided remote help to small businesses in every state in the U.S. (See Progent's client testimonials).
For larger companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal IT service group. Co-sourcing can reduce expenses and minimize technical risks for major projects such as application design and development, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations.
Progent can also offer the services of certified consultants to assist your company to plan and implement your cloud computing strategy.
Core IT Areas Serviced by Progent for Hampton, Virginia Businesses
As a Microsoft-certified Partner consulting firm that maintains a world-class team of Cisco Premier CCIE network infrastructure consultants and Apple accredited consultants, Progent provides urgent troubleshooting and affordable online consulting to Hampton, VA businesses for a broad array of computer technologies including:
Support Delivery Options Available for Hampton, Virginia Businesses
Progent has a selection of alternatives for providing small companies with cost-effective IT services for technical support, consulting, hosting services, and network management. Progent's model for providing IT support services is built on the Call Center structure common to big IT support groups. Progent's Helpdesk Service Mechanism ensures fast support, thorough activity records, consistent follow-up, and tight expense monitoring for a range of network support delivery alternatives that include online repairs, on-premises support, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified service experts can help clients to troubleshoot and fix network issues without the cost or delay of on-premises service visits. The experience of Progent's network engineers makes it possible to resolve most network problems quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time clients to accommodate emergency network problems and Progent bills per minute with no startup charges or minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out more information concerning Progent's remote computer troubleshooting expertise.
- On-site Service
Progent provides on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online service engineers to deliver small and midsize companies the best of both worlds: onsite service professionals when you need them as well as the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business application programmers. The response time for on-site service calls is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Find out more details concerning why to sign up for Progent's in-person network support services.
- Phone Support
Progent's Contact Center Outsourcing Services are intended for small and midsize companies who need prompt and dependable support from an online Helpdesk with effective telephone support, remote troubleshooting tools, and enough technical strength for all needed problem escalation. Since small and midsize companies usually have tight IT funds and can spare scant executive bandwidth for dealing with network support tasks, Progent's Contact Center Outsourcing Services could be the most efficient way to ensure that small business information networks are always productive. Read more details concerning Progent's Help Desk Call Center outsourcing services.
- Consulting Expertise
Progent provides small businesses affordable access to enterprise-class IT professionals who can deliver assistance with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network security engineering, non-stop network engineering, virtual server strategies, plus integration, customization and training for small business software such as financials, ERP, business analytics, CRM, and productivity packages. Progent can help with short-term projects such as site relocations and major system migrations, longer term initiatives like business analytics software programming and support, database software programming and administration services, and web development, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and network administration, or emergency response like disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for key applications like Exchange and MS SQL in order to provide small companies with higher levels of availability, security, and recoverability than is possible using the class of in-house data center that is achievable for most small companies. Because Progent uses the same data centers that host the gear of some of the planet's biggest IT companies, Progent can eliminate the cost of creating and maintaining the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs remain updated, security and performance is constantly tracked, and systems are regularly archived and available for complete and prompt recovery. Learn more about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest degree of dependability and expandability but that is in addition convenient for clients to transfer to another service firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is structured around mature virtualization techniques that allow companies with multi-vendor environments to save dramatically on the costs of capital equipment, system support, and IT administration while getting world-class reliability and an unparalleled degree of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed service, can handle the multi- OS and loosely standardized networks typical of small companies, and retains control of the licenses in the customer's hands so that moving to a different virtualized host is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still offering all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced remote support services to help companies of all sizes connect their networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that combine on-premises IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including protection, identification, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of leading information security companies to provide web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Hampton, Virginia Small Businesses
Progent's size, breadth of information technology skill, and experience with enterprise IT consulting enable small companies to avoid the pitfalls related to over reliance on small service organizations or independent consultants.
Teaming with Progent enables your company to:
- Prevent Over Reliance on Freelance Support Consultants
For IT support, small businesses sometimes rely heavily on individual engineers. Though freelance service providers have lower expenses than larger support organizations and can typically charge nominally lower rates, they are often too busy to react quickly to critical problems. If an independent consultant is occupied with another customer, sick, on travelling, or in class, the absence of replacement staff may require your company to wait for help during an emergency. As your small business expands, network unavailability or problems with line-of-business programs become more costly. The dollars you thought you were saving on an independent consultant can disappear fast due to lower output. In addition, when independent engineers confront unfamiliar technologies, the lack of a big engineering group to count on for help forces them to train in place while your business ends up footing the bill for their ongoing training.
- Gain Access to Experts in Sophisticated Network Issues
The majority of small support firms or freelance consultants focused on small business network support may excel at delivering connect-the-dots fixes but don't have the background to work cost-effectively with complex IT configurations with mixed operating systems, numerous offices, VoIP implementations, mobile workforces, interconnected accounting and operational applications, eCommerce, and custom line-of-business applications. Progent's background with global companies and Progent's extensive group of experts can be valuable to your business because enterprise environments are by nature complicated, integration problems require in-depth understanding of in many technical disciplines, and reaching an acceptable degree of stability, availability, and security requires industry-proven best practices.
- Create a Firm Basis for Seamless Growth
Small businesses typically start with a network cobbled together on a tight budget. Without a carefully designed basis, a sequence of improvised repairs commonly get thrown on top of a tenuous structure. As a business grows, stability and expandability problems can undermine the success of the organization. These environments need proper assessment, smart strategic analysis, and broad-based expertise to migrate to an IT infrastructure that can provide the solid foundation to meet critical business requirements and ease future expansion.
- Work with Solution Providers, Not Resellers
Smaller businesses need guidance and insight to navigate through an ever more complex maze of technology options available for enabling growth and enhancing efficiency. Businesses do not need an IT consultant or service firm that attempts to promote a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides services only. This allows Progent to match consulting support services with the real needs of clients. Combining network consulting and product reselling can lead to a conflict where the proposed solution is based on a predetermined vendor rather than being driven by the true needs of a small business.
How to Contact Progent
If your Hampton, Virginia business needs to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Online Technical Support
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).