Professional Online Service for Hampton, Virginia Small Business Computers from Microsoft Certified Engineers
Small companies have typically been ignored by major network service organizations. Some small businesses allow themselves to grow dangerously dependent on individual engineers or small support firms who lack the bandwidth or broad knowledge to respond promptly or effectively to network crises. Still other small businesses turn to giant service firms staffed with technicians taught to provide standardized fixes for ordinary issues but who are missing the background and versatility to deal with the diversity of environments and absence of standards that characterizes small company information systems.
Progent's proven methodology for delivering affordable and effective technical service to small companies has made Progent among the top Microsoft-certified network consulting firms in the industry. Progent has provided remote help to small businesses in every state in the U.S. (See Progent's client testimonials).
For larger companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal IT service group. Co-sourcing can reduce expenses and minimize technical risks for major projects such as application design and development, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations.
Progent can also offer the services of certified consultants to assist your company to plan and implement your cloud computing strategy.
Core IT Areas Serviced by Progent for Hampton, Virginia Businesses
As a Microsoft-certified Partner consulting firm that maintains a world-class team of Cisco Premier CCIE network infrastructure consultants and Apple accredited consultants, Progent provides urgent troubleshooting and affordable online consulting to Hampton, VA businesses for a broad array of computer technologies including:
Support Delivery Alternatives for Hampton, Virginia Businesses
Progent has a variety of alternatives for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for providing computer support is based on the Help Desk operational structure familiar to big IT support groups. Progent's Contact Center Support Model promotes fast response, thorough activity documentation, consistent follow-through, and strict cost control for an array of network service delivery modes that include online troubleshooting, onsite help, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service professionals can assist clients to troubleshoot and fix network issues without the cost or time loss of on-premises service calls. The experience of Progent's IT engineers makes it possible to resolve the majority of IT issues rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based signup process for first-time clients to accommodate emergency situations and Progent bills by the minute with no sign-up charges or minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Find out additional details about Progent's remote computer support services.
- On-site Service
Progent provides onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online support engineers to deliver small and midsize businesses the ideal combination: on-premises service technicians when you need them plus the on-line help of Progent's worldwide staff of network consultants, security professionals, and business application developers. The response time for in-person service calls is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Learn more concerning how to sign up for Progent's onsite network service.
- Help Desk
Progent's Help Desk Outsourcing Services are designed for small and midsize companies who need prompt and reliable support from an online Help Desk with effective telephone support, online repair capability, and enough technical strength for all needed problem escalation. Since smaller businesses usually have limited information technology funds and can provide scant management attention for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient option to ensure that business information systems are always productive. Read more details concerning Progent's Help Desk Call Center outsourcing services.
- Consulting Expertise
Progent offers small and midsize companies affordable access to world-class consultants who can provide help with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security engineering, fault tolerant network design, virtualization solutions, plus integration, programming and training for small business software such as accounting, ERP, management reporting, CRM, and productivity software. Progent can help with one-shot projects such as site relocations and massive system upgrades, extended initiatives like management information application development and support, relational database application development and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent services such as data restoration and malware removal.
- Application Hosting
Progent can host critical business applications like Exchange Server and MS SQL to provide small and midsize businesses with higher levels of availability, protection, and recoverability than is possible with the type of internal data center that is realistically affordable for the majority of small businesses. Because Progent utilizes the same data centers that support the equipment of some of the planet's largest information technology companies, Progent can eliminate the expense of building and managing the systems needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that upgrades and service packs stay current, protection and efficiency is continually monitored, and systems are regularly archived and ready for complete and rapid recovery. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for all of a small or midsize organization's production servers in a setting that not only provides the top degree of fault-tolerance and expandability but that is in addition simple for clients to transfer to a different service provider or to bring internally when your business situation calls for it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that allow small businesses with mixed networks to benefit significantly on the costs of hardware, infrastructure maintenance, and network administration while achieving enterprise-class dependability and an unprecedented degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed service, can support the mixed- OS and non- standardized networks common with smaller companies, and keeps control of the software in the client's hands so that moving to a different virtual system is quick, safe, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced remote consulting services to help companies of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize physical IT assets along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security companies to deliver centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so all looming issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex collection of network technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on network security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and statutory regulations for network information protection and reporting.
The scope and depth of Progent's engineering staff offer a unique set of advantages to organizations trying to maximize the business value of their IT system within a realistic budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional background, at the front lines of network service, performing a broad variety of IT projects for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This means that you get not just world-class IT help, but also a support engineer with field-tested methods for fixing real-world network problems rapidly.
Find out more details about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to charge for phone support and on-site visits per minute. As a result, you pay just for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no registration charge and asks no retainer for services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with big bills for quick solutions. An additional benefit of granular invoicing is that your company won't be inclined to permit less critical issues to stay unaddressed until they grow into major ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Support
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation given by every consultant to every customer. The practice of documenting and organizing support records allows more effective service and eliminates a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít release vital service information.
Read more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has few competitors. Small businesses who work with independent service providers or who employ internal IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more reliable, protected, and productive.
Learn additional information about Progent's knowledge transfer services.
How to Contact Progent
If your Hampton, Virginia company wants to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Fast Remote Network Support
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).