Expert Online Troubleshooting for Hampton, Virginia Networks from World-class Engineers
Small companies have traditionally been underserved by large network service firms. Some small businesses allow themselves to become excessively dependent on individual engineers or small support organizations who lack the size or comprehensive skill sets to respond quickly or effectively to network crises. Other small businesses turn to giant support firms staffed with technicians trained to provide by-the-numbers fixes for ordinary issues but who are missing the experience and versatility to deal with the variety of environments and absence of standardization that characterizes small company information systems.

Progent's proven methodology for providing low-cost and successful technical service to small businesses has made Progent one of the most respected Microsoft-certified IT service organizations in the country. Progent has provided online support to businesses in every state in the country (See Progent's client testimonials).

For mid-size and large businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your internal network support staff. Co-sourcing can save money and help meet schedules for big IT initiatives such as application development, business continuity planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can also offer the services of certified experts to assist your company to plan and implement your cloud strategy.

Main Areas of Expertise Serviced by Progent's Consultants for Business Networks in Hampton, Virginia
Progent's nationwide team of industry certified experts provides help for virtually all facets of information systems deployed by businesses of any size. Areas supported by Progent in and around Hampton include:

Support Delivery Options for Hampton, Virginia Companies
Progent has a variety of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's model for delivering network support services is based on the Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Support Model promotes rapid response, comprehensive activity documentation, dependable follow-up, and strict expense monitoring for an array of IT service delivery options that include remote troubleshooting, onsite help, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can help clients to troubleshoot and repair hardware and software issues without the cost or time loss of on-premises service visits. The experience of Progent's IT consultants allows them to resolve the majority of network issues rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible signup procedure for first-time customers to accommodate urgent network problems and Progent charges by the minute with zero sign-up charges or minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out more details about Progent's remote network support services.

  • On-site Support
    Progent provides onsite computer assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can operate in conjunction with Progent's remote support engineers to give small and midsize companies the optimal solution: on-premises service technicians when you need them plus the remote help of Progent's worldwide team of network consultants, security specialists, and business software developers. The wait time for on-site service visits is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more concerning how and why to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for all companies who require prompt and reliable access to a professional Contact Center with effective phone assistance, online troubleshooting tools, and enough technical strength for all needed problem escalation. Since small and midsize businesses usually have limited information technology funds and can spare scant management bandwidth for dealing with network support, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to ensure that business information systems stay up and running. Learn more about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can provide help with critical products and technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, network security consulting, fault tolerant network engineering, virtualization strategies, plus integration, programming and training for small business software such as financials, operations, management reporting, CRM, and productivity packages. Progent can help with one-shot projects including site moves and massive software migrations, longer term initiatives like business information application development and customization, database software programming and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency services such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for critical business applications such as Exchange Server and SQL Server in order to provide small and midsize companies with higher levels of dependability, security, and recoverability than is possible using the class of on-site data center that is practical for the majority of small and midsize companies. Because Progent uses the same facilities that host the gear of some of the world's biggest IT companies, Progent can eliminate the investment in building and maintaining the infrastructure needed for enterprise-class environmental control, power backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that patches and revisions remain updated, protection and performance is continually tracked, and systems are regularly backed up and available for full and rapid recovery. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small or midsize company's servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is also easy for clients to migrate to another service firm or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that permit companies with multi-vendor networks to save significantly on the expense of hardware, infrastructure support, and network administration while achieving world-class availability and an unparalleled degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed package, can handle the mixed- platform and non- standardized environments typical of small businesses, and keeps ownership of the licenses in the client's possession so that migrating to a different virtual system is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert remote support services to help organizations of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine local IT assets along with public clouds. To help you to integrate cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to assess your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Hampton, Virginia Small Businesses
Progent's size, depth of technical skill, and familiarity with corporate network support allow small businesses to sidestep the problems related to excessive reliance on small support firms or individual consultants.

Working with Progent enables your business to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For IT support, smaller businesses often depend excessively on individual consultants. Though freelance service engineers have lower overhead than larger IT service firms and can afford to charge nominally lower rates, freelancers are frequently unable to respond rapidly to urgent problems. If an independent engineer is occupied with different client, sick, on travelling, or in training, the absence of replacement personnel may require your company to go without assistance in case of a crisis. As your small business expands, system downtime or difficulties with line-of-business programs become more costly. The money you believed you were conserving on a freelancer can disappear quickly due to lost productivity. In addition, when freelance engineers encounter unfamiliar problems, the lack of a big engineering group to fall back on for help requires them to learn with the meter running while your company ends up with the costs for their ongoing education.

  • Have Access to Expertise in Complex Information Technology Solutions
    The majority of small support firms or freelance consultants focused on small company network support are capable of delivering connect-the-dots fixes but don't have the background to deal cost-effectively with complicated IT infrastructures with a variety of platforms, multiple sites, VoIP systems, remote workforces, interconnected accounting and analytical software, eCommerce, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive group of experts can be valuable to your business because big-company networks are characteristically complicated, integration issues demand thorough understanding of in numerous technical disciplines, and achieving a high degree of stability, reliability, and security calls for enterprise-tested leading practices.

  • Build a Solid Foundation for Growth
    Small businesses typically begin with an IT system cobbled together on a tight budget. Lacking a solid basis, a series of band-aid repairs commonly get piled onto of a marginal structure. As a business evolves, reliability and scalability issues can hinder the productivity of the business. Such environments need proper evaluation, smart strategic planning, and in-depth experience to upgrade to an IT infrastructure that can act as the reliable foundation to meet critical business requirements and support downstream growth.

  • Work with Solution Providers, Not Product Resellers
    Small companies require direction and insight to work through an increasingly complex maze of technology alternatives offered for accelerating growth and enhancing efficiency. Businesses do not need a network consultant or service organization that tries to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent sells services and expertise only. This permits Progent to align technical services with the real needs of customers. Mixing network consulting and product reselling can result in a conflict where the proposed solution is built around a preselected vendor instead of being driven by the true needs of a client.

Contact Progent
If your Hampton, Virginia company needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Help
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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