Low-cost Network Support from Microsoft premier Consultants for Businesses in Hampton, VA
By offering world-class support when you require it, providing specialized expertise for critical applications, providing high-value services such as virtual server hosting, billing only for help delivered, and charging no setup fees or retainers for standard services, Progent enables your company to increase the business value of your information network and cut service expenses. Progent recognizes that network protection, dependability, and performance are as important to small businesses as to large enterprises but that small organizations lack the leverage to spend heavily in information technology and in-house support groups. Progent's basic competitive advantage is that no network consulting firm can equal Progent's ability to deliver the network support expertise your business needs when you need it and at a cost you can afford.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the technical skills of your in-house IT service group. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as application programming, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of accredited consultants to assist your company to design and execute your cloud computing strategy.

Key Products and Technologies Serviced by Progent for Hampton, Virginia Office Networks
A Microsoft-certified Partner computer support company with a large group of Cisco Certified CCIE network consultants and Apple Computer certified engineers, Progent provides emergency troubleshooting and low-cost remote consulting to Hampton, VA small businesses for a wide array of computer technologies including:

Service Delivery Options Available for Hampton, Virginia Businesses
Progent offers a selection of options for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, and IT management. Progent's model for providing network support services is based on the Call Center operational structure familiar to larger IT support organizations. Progent's Contact Center Support Model promotes rapid response, thorough service records, dependable follow-through, and strict cost monitoring across an array of IT service delivery alternatives that include remote repairs, in-person help, and high-end consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service professionals can help customers to analyze and fix network problems without the cost or time loss of on-premises support visits. The experience of Progent's network engineers makes it possible to resolve most network issues rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible signup process for new clients to accommodate urgent network problems and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out additional information concerning Progent's remote computer support expertise.

  • On-site Service
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote support engineers to deliver small and midsize businesses the best of both worlds: onsite service professionals when you require them plus the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software developers. The wait time for in-person support calls is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more details concerning how to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, visit Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's pool of veteran desktop support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, responsibility, status tracking, and metrics. For more information, see Progent's shared Help Desk services.

  • Consulting Services
    Progent provides small businesses budget-friendly access to world-class consultants who can provide assistance with critical technologies such as Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero pentest platform, network protection consulting, high availability network consulting, server virtualization strategies, plus integration, programming and support for small business software including accounting, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can help with short-term projects such as site moves and major software upgrades, extended projects like customizing a legacy MRP system to a current MS Dynamics or Dynamics 365 solution, relational database software programming and DBA services, and web development, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and network administration, or emergency response such as disaster recovery and virus cleanup.

  • Infrastructure Guidance for Telecommuters
    Progent can help small and medium-size businesses to plan, deploy and debug the infrastructure needed to support remote workers. Aspects of network infrastructure where Progent's consultants can provide support include secure and efficient VPN connectivity, Virtual Desktop Infrastructure platforms, router setup, wireless LAN design and deployment, and reliable Internet access. To learn about Progent's network infrastructure consulting services for telecommuters, refer to network infrastructure support services for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the top level of availability and scalability but that is also convenient for clients to migrate to a different support provider or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is built around proven virtual server technologies that allow small businesses with mixed networks to benefit dramatically on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class availability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered package, can support the multi- platform and non- standardized environments common with smaller companies, and keeps control of the software licenses in the customer's possession so that migrating to a new virtualized system is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers expert remote support services to help businesses of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your IT team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that combine on-premises resources along with public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security companies to provide centralized management and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your Progent consultant so all potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly complex array of network products such as firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-Certified cybersecurity consultants, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide view of system security and can assist with advanced security projects such as SIEM solutions to help companies meet business guidelines and statutory mandates for network data protection and reporting.

The scope and size of Progent's consulting staff offer a unique set of advantages to customers wishing to maximize the business value of their IT system within a realistic budget. These benefits include:

  • Best Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry background, at the forefront of IT support, executing a broad variety of IT tasks for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not only expert IT help, but also a support engineer with proven methods for resolving real-world network problems efficiently. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises visits by the minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment for services provided during regular business hours. Many support firms impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity avoids major bills for fast solutions. An additional benefit of granular invoicing is that you are not tempted to permit incipient issues to stay unaddressed until they become big ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local support organizations who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by each staff member to every customer. The discipline of documenting and organizing service activity results in more efficient support and avoids a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who won't let go of vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Small businesses who utilize freelance service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Hampton, Virginia business needs to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Exchange 2013 Load Balancing Troubleshooting

    Microsoft Exchange 2013 includes significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces important innovations as well as a redesigned architecture. These enhancements favorably impact key facets of IT like ease of administration, availability, compliance, cost of ownership, teamwork, expandability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can help you understand the potential business benefits of migrating to Exchange Server 2013, create a cost-effective test and deployment plan, and train your IT team to manage your Microsoft Exchange Server 2013 environment. Progent also offers ongoing online support and management for Microsoft Exchange 2013.

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    Progent has delivered support for Dynamics GP and Great Plains ERP software for more than two decades and Progent has provided system integration, software development, training, and troubleshooting since the product's original release. Progent offers high-level expertise for updating out of date Dynamics GP/Great Plains ERP systems. Progent can assist you to design, test, and implement a cost-effective migration from a an outdated release of GP to the newest release of Microsoft Dynamics GP.

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    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that require critical updates, or isolating performance issues.

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    Progent is among the most experienced network support companies for integrating email and messaging systems based on Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size companies receive all the benefits of Microsoft Exchange 2000 under common scenarios including upgrading from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and outsourcing your Exchange 2000 management.

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    Barracuda Backup is an affordable, subscription-based backup and disaster recovery service for small and mid-size businesses. A Barracuda Backup deployment can incorporate a purpose-built hardware storage device manufactured by Barracuda or a virtual appliance with similar features but which uses your existing storage infrastructure. Barracuda Backup safeguards critical company data generated locally, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a broad array of consulting support services to assist you to design, configure, manage and repair a backup and disaster recovery system built on Barracuda Backup.

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    Progent's Power BI experts can assist your business to design, install, manage, enhance or debug your Power BI business analytics solution. Progent can also help you to prepare your source data for Power BI visualizations. Progent can assist you build and administer an onsite, cloud based, or hybrid environment for Power BI.

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