Hampton, VA Remote Help from Certified Computer Network Service Experts
Progent's network technical support services can provide your Hampton, VA business affordable and consistent support from Microsoft and Cisco certified technical experts. By delivering IT support help when you require it, providing advanced expertise for critical applications, delivering value-added support such as automated server monitoring, and billing only for services you use, Progent offers your Hampton, Virginia company an affordable solution for maximizing the profitability of small business networks. If you have an onsite system, connect to cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations and local governments to build and maintain a reliable and safe information network and to have fast availability of the seasoned consulting ordinarily restricted to businesses who can set up a large internal IT staff.
For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house IT service team. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as software programming, disaster recovery planning, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also provide access to accredited consultants to assist your business to design and implement your cloud strategy.
Core Technologies Serviced by Progent for Office Networks in Hampton, Virginia
Progent provides the support of accredited consultants for all aspects of information technology found in small companies. Technologies serviced by Progent include:
Service Delivery Options for Hampton, Virginia Businesses
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, and IT management. Progent's model for providing network support services is built on the Call Center structure familiar to big IT support groups. Progent's Help Desk Call Center Service Model promotes rapid support, comprehensive activity documentation, reliable follow-through, and tight expense monitoring for an array of IT support delivery modes that include remote troubleshooting, on-premises support, and top-tier consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified support experts can assist clients to analyze and repair hardware and software problems without the cost or time loss of in-person service visits. The background of Progent's IT engineers allows them to handle the majority of IT issues rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for new clients to accommodate urgent situations and Progent charges by the minute with no startup charges or minimums, so you pay only for the assistance you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more information concerning Progent's online computer troubleshooting services.
- On-site Service
Progent offers onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote support experts to deliver small businesses the best of both worlds: in-person support technicians when you need them as well as the on-line help of Progent's seasoned staff of IT engineers, security specialists, and business software developers. The wait time for in-person service calls is typically under one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Find out more details concerning how to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, see Help Desk Services.
- Co-managed Help Desk Services
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's pool of seasoned technical support engineers and subject matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, responsibility, progress tracking, and metrics. To learn more, refer to Progentís Help Desk Co-management services.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can provide assistance with critical technologies such as
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security consulting, high availability network engineering, virtual server solutions, plus integration, programming and training for business applications including accounting, ERP, management reporting, CRM, and productivity suites. Progent can help with short-term projects such as site moves and massive software upgrades, extended projects like upgrading an older ERP system to a current Microsoft Dynamics or Dynamics 365 solution, relational database application programming and administration support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network administration, or urgent response like data restoration and virus cleanup.
- Infrastructure Consulting Services for an At-Home Workforce
Progent can help small and medium-size businesses to design, configure and troubleshoot the infrastructure to support teleworkers. Aspects of infrastructure where Progent's experts offer support include secure and efficient VPN tunnel connections, VDI desktop platforms, router integration, Wi-Fi LAN design and implementation, and robust Internet connectivity. For details about Progent's network infrastructure support services for remote workers, go to infrastructure consulting services for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small company's production servers in an environment that not only provides the top level of availability and expandability but that is also easy for customers to transfer to another support firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is founded on tested virtual server technologies that allow small businesses with mixed networks to save significantly on the costs of hardware, system support, and IT administration while achieving world-class reliability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered solution, can handle the mixed- OS and loosely standardized environments typical of smaller companies, and retains control of the licenses in the client's possession so that moving to a new virtualized system is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers expert online consulting support to help companies of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that combine physical IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire threat progression including protection, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows fast restoration of critical data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your Progent consultant so any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Hampton, Virginia Businesses
Progent's size, breadth of information technology expertise, and familiarity with enterprise IT support enable small businesses to avoid the pitfalls associated with over reliance on small support firms or individual engineers.
Working with Progent enables your business to:
- Prevent Over Dependence on Individual Consultants
For IT support, smaller companies often depend heavily on independent consultants. Although freelance service providers have lower overhead than larger support firms and can typically bill nominally lower rates, they are occasionally stretched to far to respond quickly to critical problems. If an independent consultant is occupied with another client, ill, on vacation, or in training, the absence of replacement personnel may force your business to go without help during a crisis. The more your small business grows, network downtime or problems with critical applications get more costly. The money you believed you were saving on a freelancer can be eaten up fast because of lower output. In addition, when independent consultants encounter unfamiliar problems, the lack of a big engineering team to depend on for assistance forces them to learn with the meter running while your organization ends up footing the costs for their continuing education.
- Gain Access to Certified Professionals in Advanced Information Technology Solutions
The majority of smaller service organizations or freelance engineers focused on small business IT support are capable of providing routine solutions but lack the background to deal cost-effectively with complicated network infrastructures that have a variety of operating systems, multiple locations, VoIP systems, remote clients, interconnected financial and analytical applications, data-driven web sites, and custom line-of-business applications. Progent's background with worldwide companies and Progent's large group of experts can be valuable to your company because enterprise environments are by nature complex, integration problems demand thorough understanding of in numerous technical disciplines, and achieving an acceptable degree of stability, reliability, and protection requires enterprise-tested best practices.
- Create a Firm Foundation for Growth
Small companies often begin with an IT system cobbled together on a tight budget. Lacking a strong basis, a series of ad hoc fixes often get piled onto of a tenuous foundation. As a business grows, reliability and scalability issues can obstruct the productivity of the business. Such environments require proper assessment, smart business analysis, and in-depth experience to upgrade to a network infrastructure that will act as the reliable basis to meet current business requirements and ease future growth.
- Partner with Solution Consultants, Not Product Vendors
Small companies require direction and education to work through an ever more complex maze of technology options available for accelerating business growth and improving efficiency. They do not need a network consultant or service organization that attempts to sell them products. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides services exclusively. This allows Progent to align consulting support with the genuine needs of customers. Mixing IT consulting and product selling can lead to a situation where the proposed solution is based on a preselected vendor rather than being based on the actual needs of a customer.
If your Hampton, Virginia company wants to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Fast Remote Network Support
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).