Low-cost Network Tech Support from Microsoft and Cisco premier Consultants for Businesses in Hampton, VA
By offering world-class support whenever you require it, providing specialized expertise for critical business applications, providing innovative services such as virtual data center hosting, billing only for help you receive, and charging no setup or retainer fees for standard services, Progent helps your company to increase the business value of your information system and reduce support expenses. Progent recognizes that network security, dependability, and performance are just as critical to small businesses as to major enterprises but that smaller companies don't have the leverage to spend aggressively in computer networks and in-house service groups. Progent's basic value proposition is that no IT consulting organization can match Progent's capability to provide the network support your company requires whenever you need it and at prices you can justify.
For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house network support personnel. This can save money and minimize technical risks for big IT initiatives like application development, business continuity planning, security audits, office consolidations, or technology migrations.
Progent can in addition offer the services of certified consultants to help your business to design and implement your cloud strategy.
Key Technologies Supported by Progent for Hampton, Virginia Office Networks
A Microsoft-certified Partner consulting company that maintains a world-class group of Cisco CCIE network infrastructure consultants and Apple Computer accredited engineers, Progent offers urgent assistance and affordable remote consulting to Hampton, VA companies for a broad array of information technologies including:
Service Delivery Alternatives Available for Hampton, Virginia Companies
Progent offers a variety of options for providing small and midsize businesses with cost-effective IT services for technical support, system architecture, hosting, and network management. Progent's model for providing computer support is built on the Help Desk operational structure common to larger IT groups. Progent's Help Desk Support Model ensures rapid support, comprehensive service documentation, dependable follow-through, and strict cost monitoring for a range of network support delivery options that include remote repairs, in-person help, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to analyze and fix network issues without the cost or delay of on-premises service calls. The background of Progent's IT engineers makes it possible to handle the majority of network issues quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based registration procedure for first-time clients to accommodate urgent situations and Progent charges by the minute with zero startup fees or minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out additional details about Progent's online network troubleshooting expertise.
- On-site Service
Progent offers onsite computer support for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online service experts to give small companies the best of both worlds: on-premises support professionals when you require them plus the on-line help of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The response time for in-person service calls is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details about how to sign up for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging issues. To learn more, refer to Help Desk Services.
- Consulting Services
Progent offers small and midsize businesses affordable availability of world-class consultants who can provide help with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection engineering, fault tolerant network consulting, virtualization solutions, plus integration, customization and training for small business software such as financials, operations, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including site relocations and massive software upgrades, extended initiatives such as business information application programming and customization, relational database software development and DBA support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response such as disaster recovery and malware cleanup.
- Application Hosting
Progent can host mission-critical applications such as Exchange Server and Microsoft SQL Server to provide small businesses with greater degrees of reliability, protection, and recoverability than is feasible using the class of in-house data center that is realistically affordable for the majority of small companies. Since Progent utilizes the same data centers that support the gear of some of the world's biggest information technology companies, Progent can eliminate the cost of building and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted applications, Progent can also see to it that upgrades and revisions remain updated, security and efficiency is continually monitored, and systems are regularly archived and ready for full and rapid recovery. Find out more about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small organization's servers in a setting that not only delivers the highest level of fault-tolerance and extensibility but that is also simple for clients to migrate to another service provider or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting service is built around tested virtual server technologies that allow small businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and network administration while getting enterprise-class reliability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed solution, can handle the mixed- platform and loosely standardized environments typical of small companies, and retains control of the software in the customer's hands so that migrating to a new virtual system is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert remote support to help businesses of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine local resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, applications and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so any looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your company's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Hampton, Virginia Small Businesses
Progent's size, scope of technical expertise, and experience with enterprise IT support enable small and midsize companies to avoid the pitfalls associated with over reliance on small service organizations or freelance consultants.
Teaming with Progent's Experts enables your small business to:
- Avoid Excessive Reliance on Freelance Support Consultants
For IT support, smaller businesses sometimes depend heavily on individual engineers. Though freelance service engineers have lower overhead than larger IT service organizations and can afford to charge apparently lower rates, freelancers are occasionally stretched to far to react quickly to urgent problems. If an independent consultant is busy with another client, ill, on vacation, or in training, the lack of replacement staff may require your business to wait for help in case of an emergency. As your small business expands, system downtime or problems with critical programs get more costly. The dollars you thought you were saving on an independent consultant can be eaten up quickly due to lost output. Also, when freelance consultants confront unfamiliar technologies, the lack of a big consulting group to count on for assistance requires them to train in place while your organization ends up footing the bill for their continuing education.
- Gain Access to Expertise in Complex Network Issues
The majority of smaller support organizations or independent engineers specializing in small company network support are capable of delivering routine solutions but lack the experience to deal efficiently with complex network environments with a variety of operating systems, multiple locations, Voice over IP implementations, mobile workers, interconnected accounting and operational applications, eCommerce, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive group of experts can be valuable to your company because enterprise networks are by nature complicated, integration problems require thorough knowledge in many technical disciplines, and reaching an acceptable level of stability, reliability, and security calls for industry-tested processes.
- Build a Firm Foundation for Seamless Growth
Small businesses typically begin with a network implemented on a tight budget. Lacking a strong architecture, a sequence of ad hoc repairs commonly get thrown onto of a marginal structure. As a company evolves, stability and scalability problems can hinder the productivity of the business. These networks need thorough assessment, intelligent business planning, and broad-based experience to migrate to an IT infrastructure that will act as the reliable foundation to handle current business requirements and support future expansion.
- Team with Solution Providers, Not Product Resellers
Smaller businesses require guidance and education to work through an ever more complex maze of technology options offered for enabling growth and improving productivity. They do not need an IT consultant or service firm that attempts to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent provides consulting and services exclusively. This permits Progent to align technical services with the genuine needs of customers. Combining network support and product selling can lead to a conflict where the proposed solution is based on a predetermined vendor rather than being driven by the actual needs of a customer.
Get in Touch with Progent
In case your Hampton, Virginia company wants to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Help
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).