Immediate, Low-cost Remote Computer Network Technical Support for Hampton, Virginia Small Companies
For more than two decades, Progent has focused on providing enterprise-quality computer support services to customers with small-business budgets. Progent has built a unique support system that includes a low-overhead, seamless virtual office network, sophisticated online troubleshooting tools, a substantial team of engineers certified in a broad array of technical practice areas, a Call Center service model that promotes efficiency and ensures follow-through, a global team of remote service professionals, on-site support availability for the majority of most zip codes in the U.S., and a company culture committed to resolving technical problems in the shortest time and at the least cost to customers.

For mid-size and large companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house IT service team. This can save money and minimize technical risks for major IT initiatives such as application programming, business continuity preparedness, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to certified experts to help your company to plan and execute a sensible cloud computing strategy.

Primary Technical Areas Serviced by Progent for Business Networks in Hampton, Virginia
Progent's nationwide team of world-class engineers provides help for virtually all aspects of information systems used by companies of all sizes. Practice areas supported by Progent in and around Hampton include:

Support Delivery Alternatives for Hampton, Virginia Companies
Progent has a selection of options for providing small and midsize companies with cost-effective IT services for technical support, consulting, hosting services, and network administration. Progent's paradigm for delivering IT support is built on the Help Desk Call Center structure common to big IT support organizations. Progent's Contact Center Service Mechanism promotes fast support, comprehensive activity records, consistent follow-through, and strict expense control for an array of IT service delivery options that include online repairs, on-premises help, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can assist customers to troubleshoot and fix hardware and software problems without the expense or time loss of travel for onsite support visits. The background of Progent's IT consultants makes it possible to handle most network issues quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible signup process for new clients to address emergency situations and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out more details concerning Progent's online network support expertise.

  • On-site Support
    Progent offers onsite computer assistance for registered customers in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online support experts to give small and midsize businesses the ideal combination: on-premises support technicians when you require them plus the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business application developers. The wait time for on-site service calls is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more details about how and why to register for Progent's onsite computer support.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, refer to Help Desk Services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly access to world-class consultants who can deliver assistance with critical technologies such as
  • Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security consulting, high availability network consulting, server virtualization solutions, plus integration, customization and support for small business applications such as financials, operations, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as office relocations and massive system migrations, longer term initiatives like management analytics software programming and customization, relational database application development and DBA services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as data restoration and virus cleanup.

  • Application Hosting
    Progent can host key applications like Exchange and Microsoft SQL in order to provide small and midsize companies with higher levels of reliability, security, and recoverability than is possible with the class of in-house data center that is realistically affordable for most small and midsize companies. Since Progent utilizes the same facilities that support the equipment of many of the world's biggest IT organizations, Progent can save you the investment in building and maintaining the infrastructure required for enterprise-class environmental control, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs stay current, security and efficiency is constantly monitored, and systems and data files are regularly archived and ready for full and rapid recovery. Learn additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small or midsize organization's servers in an environment that not only delivers the highest degree of availability and scalability but that is in addition simple for clients to migrate to another service provider or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is based on proven virtual server techniques that allow businesses with multi-vendor networks to save dramatically on the expense of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class dependability and an unprecedented degree of vendor options. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed solution, can support the mixed- OS and loosely standardized environments typical of smaller companies, and retains ownership of the software licenses in the client's possession so that moving to a different virtual host is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced online consulting to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that combine local IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Hampton, Virginia Businesses
Progent's staff size, breadth of information technology skill, and familiarity with enterprise network support enable small businesses to sidestep the pitfalls related to excessive reliance on small service organizations or individual consultants.

Teaming with Progent enables your business to:

  • Prevent Excessive Dependence on Individual Consultants
    For network services, small businesses often rely excessively on individual engineers. Though individual service engineers carry lower overhead than more substantial IT service organizations and can afford to bill nominally smaller rates, freelancers are frequently too busy to respond quickly to urgent problems. If a freelance consultant is busy with another client, sick, on vacation, or in training, the lack of replacement staff may force your business to go without assistance during a crisis. The more your small business expands, system downtime or difficulties with line-of-business applications become more expensive. The dollars you believed you were conserving on a freelancer can evaporate fast due to lower output. Also, when freelance engineers confront unfamiliar technologies, the lack of a large engineering team to rely on for help requires them to train on the job while your company ends up with the bill for their continuing education.

  • Gain Access to Expertise in Advanced Information Technology Solutions
    Many small support organizations or freelance consultants focused on small business network consulting may excel at delivering connect-the-dots fixes but lack the background to deal efficiently with complex IT configurations with mixed operating systems, many locations, VoIP implementations, remote workforces, interconnected accounting and analytical software, eCommerce, and specialized business applications. Progent's background with global enterprises and Progent's large staff of experts can benefit your company because big-company networks are inherently complex, integration problems require thorough knowledge in many technical disciplines, and reaching an acceptable level of stability, reliability, and protection requires enterprise-proven best practices.

  • Build a Solid Foundation for Growth
    Small companies often begin with an IT system implemented on a tight budget. Without a proper basis, a series of band-aid repairs commonly get thrown on top of a marginal structure. As a business evolves, stability and expandability problems can undermine the success of the business. These environments require proper assessment, intelligent strategic analysis, and broad-based expertise to upgrade to an IT infrastructure that can act as the solid foundation to handle critical business requirements and support downstream growth.

  • Partner with Solution Finders, Not Product Resellers
    Smaller companies require direction and insight to navigate through an increasingly complicated maze of IT options offered for enabling business growth and improving efficiency. They do not need a network engineer or service firm that attempts to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent offers consulting and services exclusively. This permits Progent to align technical support services with the real needs of clients. Mixing IT consulting and product selling can result in a conflict where the recommended solution is built around a predetermined technology rather than being based on the true requirements of a client.

Contact Progent
In case your Hampton, Virginia business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Help
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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