Immediate, Affordable Online Computer Technical Support for Hampton, Virginia Small Businesses
For over twenty years, Progent has specialized in providing world-quality IT support to clients who have small-company IT budgets. Progent has built a unique support solution that features a streamlined, tightly connected virtual office network, custom remote repair tools, a substantial team of consultants certified in a wide range of technical practice areas, a Call Center service structure that promotes efficiency and guarantees follow-up, a global team of on-line support professionals, in-person support availability for the majority of most zip codes in the U.S., and a company culture committed to solving technical issues in the shortest time and at the least cost to customers.
For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the subject matter expertise of your internal IT support team. This can reduce expenses and minimize technical risks for major IT initiatives such as application design and development, disaster recovery planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can also offer access to accredited consultants to assist your business to design and implement a sensible cloud strategy.
Primary IT Areas Supported by Progent for Businesses in Hampton, Virginia
Progent provides the services of accredited consultants for all facets of business network technology deployed in small companies. Products and technologies serviced by Progent include:
Support Delivery Options for Hampton, Virginia Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, hosting, and network administration. Progent's model for providing computer support services is built on the Help Desk operational structure common to larger IT groups. Progent's Helpdesk Support Model ensures rapid support, comprehensive activity documentation, dependable follow-up, and strict cost control for an array of IT service delivery modes that include online repairs, on-premises support, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and fix hardware and software problems without the expense or delay of in-person service calls. The experience of Progent's IT engineers makes it possible to resolve the majority of IT issues rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based registration process for new clients to address urgent network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out more details concerning Progent's remote network troubleshooting services.
- Onsite Support
Progent provides on-site technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's online service experts to deliver small and midsize businesses the ideal combination: on-premises service professionals when you need them plus the on-line help of Progent's worldwide team of network engineers, security specialists, and business application developers. The wait time for in-person service calls is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite support. Learn more concerning why to register for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. For details, refer to Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize companies affordable access to enterprise-class consultants who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network security consulting, high availability it system consulting, virtual server strategies, plus configuration, customization and training for business applications including financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including office relocations and massive system migrations, longer term initiatives like management reporting application development and support, database software development and administration support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent response like disaster recovery and malware removal.
- Application Hosting
Progent offers hosting for critical applications such as Exchange Server and MS SQL to provide small companies with higher degrees of dependability, security, and recoverability than is possible with the type of internal data center that is practical for the majority of small companies. Because Progent utilizes the same data centers that host the equipment of some of the world's largest information technology companies, Progent can eliminate the expense of building and maintaining the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and service packs remain updated, security and efficiency is continually monitored, and systems are consistently backed up and available for complete and prompt recovery. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for all of a small or midsize organization's production servers in an environment that not only provides the highest degree of availability and expandability but that is in addition simple for customers to migrate to a different support provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is founded on proven virtual server technologies that permit companies with multi-vendor environments to save dramatically on the costs of capital equipment, infrastructure support, and IT management while achieving world-class reliability and an unparalleled degree of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can handle the multi- platform and non- standardized environments common with small businesses, and retains control of the software licenses in the customer's possession so that moving to a new virtualized system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers expert online support services to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated array of network products such as firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a business-wide view of system security and can assist with advanced security programs such as SIEM solutions to help companies meet industry standards and statutory regulations for network data protection and incident reporting.
The breadth and size of Progent's consulting staff offer a unique set of benefits to clients wishing to maximize the productivity of their information network within a realistic budget. These advantages include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional background, at the forefront of network support, executing a wide variety of IT projects for an extensive mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This ensures that you get not only expert IT help, but also a consultant with proven methods for fixing real-world IT problems efficiently.
Read more details about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for remote support and in-person help by the minute. Consequently, you pay exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for services provided during regular working hours. Many service firms demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity does away with major invoices for fast solutions. Another advantage of by-the-minute pricing is that clients are not tempted to allow less critical problems to stay unaddressed until they become big problems.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Support
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation given by every consultant to every customer. The practice of documenting and organizing support records results in more effective service and avoids a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Read more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent faces few competitors. Small businesses who utilize independent service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, protected, and productive.
Learn more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Hampton, Virginia business wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Help
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).