Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Harrisburg
ProgentProgentís consulting support for network service firms in Harrisburg Pennsylvania allows your company to offer your customers Progent's consulting and Help Desk Call Center support using your own branding as a seamless supplement to your regular IT support group. These services can put you on the fast track to add to your revenue, expand your service catalog, create happy customers, and improve your profits.

Progent's roster of network engineers, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have worked as transparent supplements to the support staffs of some of the country's largest IT support businesses. Progentís breadth and depth of expertise allows you to add to the scope of your IT service practice, and Progentís transparency lets you promote and protect your branding.

Progent is a network consulting company with 20 years of experience providing online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any private IT services company in the world. Progent has delivered remote technical support and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)

Using Progent's Support Services With Your Own Brand
Progent's reseller program for IT service providers features seamless resale to your customers of professional services. Progent bills your firm exclusively and works under your instructions to deliver your customers consulting and support services under your branding. In addition, Progent has an affordable Off-hours Support Service for clients who need 24x7 support.

Help Desk and Ticketing for IT Service Firms
Ticketing systems are the heart of an efficient Help Desk. But modern ticketing systems are not only costly to acquire and staff, but difficult to set up and maintain. Small or niche IT support companies rarely have the necessary resources. Progent's Service Desk and ticketing program offers IT support firms an affordable way to keep their company branding while providing their customers responsive desktop support built around an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing program for IT support organizations takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing solution allow you to increase your support volume, the range of technical issues your firm can handle, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT service companies include:

  • Progent's online desktop service team provides Level 1 end user support with 1-hour service level agreement to commence work during normal work hours.
  • Standard service hours are from 5am to 7pm PST, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises support in larger metros is offered across the country at extra cost.
  • You retain full control of your customers and invoicing.
  • Your customers enter service requests through your own branded Internet portal, an 800 number, or by directing a message to your assigned email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see additional details about Progent's Call Center and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service firms allows your support team to act as a single source for virtually all technical expertise your customers may need. You can grow your staff and core IT skills steadily without being forced to turn down new business due to a lack of expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent extension of your internal support group, under your management, and bills you instead of your customer.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Extensive Documentation: Progent utilizes an advanced documentation platform to make sure all IT services performed are thoroughly described. This allows support group to transfer service assignments to internal personnel once you have sufficient people and relevant skill sets.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Practice: You can quickly and efficiently accept more opportunities beyond your core areas of excellence and open new territories without exposure to the risks involved with expanding your head count too rapidly.
  • Strengthen Your Name: You can improve your positioning as a full-spectrum IT service provider by offering more services to more customers using your own brand.
  • Flesh Out Your Services Catalog: Progent can provide top-tier expertise in a wide array of IT disciplines and can act as a reliable reservoir of skills for growing your IT support business.
  • Rapid Escalation: With a sizable team of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Make Your Customers Satisfied: Satisfied customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from other support firms.
  • Remote Technical Support Professionals: For 20 years, Progent has provided online network support from Help Desk support to advanced consulting. Effective online service cuts costs while delivering fast solutions.
  • Major Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP, CISA, and CRISC. Find out more about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Harrisburg, Pennsylvania Businesses
Progent's nationwide team of certified engineers offers Harrisburg, Pennsylvania businesses a broad array of online technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for network service firms include:

Learn More About Progent's Consulting Support for IT Service Organizations in Harrisburg, Pennsylvania
For more details about Progent's reseller program for network service firms in Harrisburg, Pennsylvania, call 1-800-993-9400 or visit Contact Progent.