Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Harrisburg
ProgentProgent's consulting services for network service organizations in Harrisburg Pennsylvania enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support with your own branding as a seamless augmentation of your in-house network support group. This can help you grow your client base, fill out your service offerings, create happy customers, and improve your profits.

Progent's roster of network infrastructure experts, PC integration and troubleshooting technicians, IT admins, and cybersecurity professionals have acted as seamless supplements to the IT staffs of some of the country's largest IT service businesses. Progent's range of technical knowledge allows you to widen the scope of your IT support practice, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.

Progent is an IT support firm with 20 years of background delivering remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network engineers of any private computer services firm in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Providing Progent's Support Services With Your Branding
Progent's consulting program for network service firms offers transparent resale to your clients of world-class services. Progent invoices your firm exclusively and performs under your instructions to provide your clients consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for clients who require 24x7 support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are fundamental to an effective IT Call Center. But full-featured ticketing platforms are not only expensive to license and staff, but challenging to configure and maintain. Small or niche IT support companies do not have the necessary budget or personnel. Progent's Service Desk and ticketing solution offers IT service organizations a practical way to retain their own branding while delivering their customers world-class desktop support built around an advanced ticketing platform and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing software, a remote desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing services allow you to expand your physical and virtual support workload, the range of technical issues your company can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT service companies include:

  • Progent's remote desktop service team delivers Level 1 end user help with 1-hour SLA to commence work during normal work hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in major metros is available across the country at extra cost.
  • You keep complete control of your clients and billing.
  • Your customers enter service requests using your branded web portal, an 800 number, or by directing a request to your assigned email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more information on Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service firms allows your support team to act as a sole source for virtually all technical guidance and troubleshooting your customers may need. You can grow your staff and core in-house competencies at your own pace without being forced to decline new business due to a gap in in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service team, responding to your direction, and bills you rather than your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Detailed Reporting: Progent utilizes an enterprise-class reporting platform to ensure that all IT services performed are thoroughly described. This enables your IT support organization to shift service assignments to in-house personnel when you have enough people and relevant technical skills.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and safely take on additional jobs outside your main fields of expertise and open new geographies without exposure to the risks involved with expanding your head count too quickly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum network support firm by delivering more solutions to more customers using your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier support in a broad range of IT disciplines and can be a dependable reservoir of skills for growing your IT service business.
  • Fast Escalation: With a large team of senior IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
  • Keep Your Customers Happy: Satisfied customers keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for help outside the fold.
  • Remote Support Professionals: For two decades, Progent has delivered online network support ranging from Help Desk services to advanced consulting. Effective remote support cuts costs while delivering fast results.
  • Major Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Harrisburg, Pennsylvania Organizations
Progent's seasoned roster of certified consultants and technical experts offers Harrisburg, Pennsylvania organizations a wide range of remote consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service providers include:

Learn More Details About Progent's Consulting Program for IT Service Providers in Harrisburg, Pennsylvania
To learn additional information about Progent's reseller support for network service organizations in Harrisburg, Pennsylvania, call 1-800-993-9400 or refer to Contact Progent.