Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware assaults are typically unleashed on weekends and at night, when support staff are likely to be slower to become aware of a break-in and are less able to mount a quick and forceful defense. The more lateral progress ransomware is able to make inside a target's network, the more time it will require to restore core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to complete the time-critical first step in responding to a ransomware assault by containing the malware. Progent's remote ransomware experts can help businesses in the Harrisburg metro area to identify and isolate infected devices and guard clean assets from being compromised.

If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Harrisburg
Current strains of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and invade any accessible backups. Files synched to the cloud can also be impacted. For a vulnerable network, this can make system recovery almost impossible and effectively knocks the datacenter back to the beginning. Threat Actors (TAs), the hackers behind a ransomware assault, insist on a settlement fee in exchange for the decryption tools needed to unlock scrambled files. Ransomware assaults also try to exfiltrate information and hackers require an extra ransom for not posting this data or selling it. Even if you are able to restore your system to a tolerable point in time, exfiltration can be a big problem depending on the sensitivity of the stolen data.

The restoration work subsequent to ransomware penetration involves several crucial phases, most of which can be performed in parallel if the recovery workgroup has a sufficient number of people with the necessary experience.

  • Quarantine: This urgent initial response requires blocking the lateral progress of ransomware across your network. The longer a ransomware attack is permitted to run unchecked, the longer and more expensive the recovery effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Containment activities consist of cutting off infected endpoints from the rest of network to minimize the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This involves restoring the network to a minimal useful degree of functionality with the least downtime. This process is typically the highest priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their business. This activity also demands the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, productivity and mission-critical applications, network topology, and protected remote access management. Progent's recovery team uses state-of-the-art collaboration tools to coordinate the complicated restoration effort. Progent appreciates the urgency of working quickly, continuously, and in concert with a client's management and network support group to prioritize activity and to get essential services back online as fast as possible.
  • Data recovery: The work required to recover data damaged by a ransomware assault varies according to the condition of the systems, how many files are encrypted, and what recovery techniques are required. Ransomware assaults can destroy key databases which, if not properly closed, might need to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on AD, and many ERP and other business-critical platforms depend on SQL Server. Some detective work could be required to find undamaged data. For instance, undamaged OST files may exist on employees' PCs and laptops that were off line at the time of the assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including root users.
  • Deploying advanced antivirus/ransomware defense: ProSight ASM uses SentinelOne's machine learning technology to give small and medium-sized businesses the advantages of the identical anti-virus tools deployed by many of the world's biggest enterprises such as Netflix, Visa, and Salesforce. By providing in-line malware blocking, detection, mitigation, recovery and forensics in one integrated platform, Progent's Active Security Monitoring reduces total cost of ownership, streamlines administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the victim and the insurance carrier, if there is one. Activities include establishing the kind of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption tool; deciding on a settlement with the ransomware victim and the cyber insurance carrier; negotiating a settlement and timeline with the TA; checking compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the TA; receiving, learning, and using the decryptor utility; troubleshooting decryption problems; creating a clean environment; mapping and connecting datastores to match precisely their pre-encryption state; and restoring machines and services.
  • Forensic analysis: This process involves discovering the ransomware assault's storyline across the targeted network from start to finish. This audit trail of how a ransomware assault travelled through the network helps your IT staff to assess the damage and uncovers vulnerabilities in rules or processes that should be rectified to avoid future breaches. Forensics entails the review of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensic analysis is typically assigned a high priority by the cyber insurance carrier. Because forensic analysis can be time consuming, it is critical that other important activities like business resumption are pursued in parallel. Progent has an extensive roster of information technology and cybersecurity experts with the knowledge and experience needed to carry out activities for containment, operational resumption, and data recovery without interfering with forensics.
Progent's Background
Progent has delivered remote and on-premises network services across the United States for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in core technology platforms including Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity consultants have earned industry-recognized certifications such as CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has top-tier support in financial and ERP application software. This breadth of expertise allows Progent to salvage and consolidate the undamaged pieces of your IT environment after a ransomware assault and reconstruct them quickly into a viable system. Progent has collaborated with leading insurance carriers like Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Services in Harrisburg
For ransomware cleanup services in the Harrisburg metro area, call Progent at 800-462-8800 or see Contact Progent.



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    Cisco's Firepower Next Generation Firewalls provide a major performance improvement over Cisco's popular ASA 5500-X firewalls and offer centralized management and automation of modern cybersecurity features like application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall experts can assist your organization to design and execute an efficient upgrade to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's subscription-based security services to create and centrally control IT environments that include branch offices, data centers, private clouds and public clouds.

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    Progent's UNIX platform support services offer small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of expertise offers you a convenient single consulting firm to show you how to build and manage a secure and robust mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Cisco's Meraki family of access and aggregation switches are intended for environments that go from small branches to large campuses. Progent's Cisco-certified CCIE consultants can provide affordable online expertise to assist you to plan and deploy an efficient network solution that incorporates Meraki switches, streamline network administration with Meraki's cloud-based management architecture, configure policies to ensure compliance, create and test a disaster preparedness strategy, and resolve issues associated with any facet of your Meraki deployment. Progent can also assist your company to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless access points to build a cohesive networking solution.

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    Progent offers consulting expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, configure, and manage a WatchGuard Firewall product that fits your network security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewalls or migrate smoothly to modern WatchGuard firewalls.

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