Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. For this reason, ransomware attacks are typically unleashed on weekends and at night, when support personnel may take longer to become aware of a penetration and are least able to organize a quick and forceful defense. The more lateral movement ransomware is able to achieve inside a victim's network, the longer it takes to recover basic IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to carry out the time-critical first phase in responding to a ransomware attack by containing the malware. Progent's remote ransomware experts can help organizations in the Harrisburg area to identify and quarantine breached devices and guard undamaged resources from being penetrated.

If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Harrisburg
Current variants of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and invade any accessible system restores and backups. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make system restoration almost impossible and effectively sets the datacenter back to the beginning. Threat Actors (TAs), the hackers behind a ransomware assault, insist on a settlement fee in exchange for the decryptors required to recover encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") information and TAs require an additional settlement for not publishing this data on the dark web. Even if you are able to restore your system to an acceptable point in time, exfiltration can pose a big problem depending on the sensitivity of the downloaded data.

The recovery work after a ransomware penetration has a number of crucial stages, the majority of which can be performed in parallel if the response team has enough people with the necessary skill sets.

  • Quarantine: This time-critical initial response requires blocking the lateral spread of the attack within your network. The longer a ransomware assault is allowed to go unchecked, the longer and more expensive the recovery process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Quarantine processes consist of cutting off affected endpoint devices from the network to restrict the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers restoring the network to a minimal useful level of functionality with the shortest possible delay. This effort is typically the highest priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This project also requires the widest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and line-of-business apps, network architecture, and protected remote access. Progent's ransomware recovery team uses advanced collaboration platforms to coordinate the complex restoration effort. Progent understands the importance of working rapidly, tirelessly, and in concert with a customer's managers and IT group to prioritize activity and to put critical resources back online as quickly as possible.
  • Data restoration: The work necessary to restore files damaged by a ransomware attack varies according to the state of the network, the number of files that are affected, and which recovery methods are required. Ransomware attacks can take down critical databases which, if not gracefully shut down, might need to be reconstructed from the beginning. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many financial and other mission-critical platforms depend on Microsoft SQL Server. Some detective work could be needed to locate clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and laptops that were off line during the attack. Progent's Altaro VM Backup consultants can help you to deploy immutable backup for cloud storage, enabling tamper-proof data while under the defined policy so that backup data cannot be erased or modified by any user including root users. This provides another level of security and recoverability in case of a successful ransomware attack.
  • Deploying modern AV/ransomware protection: ProSight ASM utilizes SentinelOne's behavioral analysis technology to offer small and mid-sized companies the benefits of the same anti-virus tools deployed by many of the world's largest enterprises such as Walmart, Visa, and NASDAQ. By providing in-line malware filtering, detection, containment, restoration and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires close co-operation with the victim and the insurance provider, if there is one. Activities include determining the type of ransomware used in the attack; identifying and establishing communications the hacker persona; verifying decryption tool; budgeting a settlement with the victim and the cyber insurance carrier; negotiating a settlement and schedule with the hacker; checking compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the hacker; acquiring, reviewing, and using the decryptor utility; troubleshooting failed files; creating a clean environment; mapping and connecting drives to reflect exactly their pre-encryption condition; and restoring computers and services.
  • Forensic analysis: This activity involves uncovering the ransomware assault's progress across the network from start to finish. This audit trail of how a ransomware assault travelled within the network assists you to assess the impact and brings to light shortcomings in security policies or work habits that should be rectified to avoid future breaches. Forensics involves the examination of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to check for anomalies. Forensics is typically assigned a top priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is vital that other key recovery processes like business resumption are executed concurrently. Progent has an extensive roster of IT and security experts with the skills needed to perform activities for containment, operational continuity, and data recovery without disrupting forensics.
Progent's Background
Progent has delivered online and on-premises network services across the U.S. for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes professionals who have earned advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware, and popular Linux distros. Progent's cybersecurity experts have earned prestigious certifications including CISM, CISSP-ISSAP, and GIAC. (See Progent's certifications). Progent also offers top-tier support in financial management and ERP software. This broad array of expertise allows Progent to salvage and consolidate the surviving parts of your information system after a ransomware attack and reconstruct them quickly into a functioning system. Progent has worked with top insurance carriers including Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware Recovery Services in Harrisburg
For ransomware recovery consulting in the Harrisburg area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Cisco's Catalyst family of Wi-Fi controllers streamline the administration of Wi-Fi networks by unifying the provisioning and management of wireless APs, optimizing wireless throughput by limiting the effect of radio frequency congestion, enhancing Wi-Fi uptime with fast failover, and strengthening security by detecting threats and analyzing traffic content according to user type and location. Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controllers to manage and monitor wireless networks of all sizes. Progent can help you to maintain and debug your existing Cisco-based Wi-Fi solution or implement a smooth migration to Cisco's latest wireless controller technology.

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    Progent's Microsoft certified consultants provide small and medium sized businesses consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and ISA Servers include a full featured application-layer aware firewall that can secure your business system from attack by external and internal threats. Forefront TMG and ISA Server provide thorough examination of Internet protocols such as HTTP, which enables these products to uncover many threats that can elude ordinary firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your network protection through expert planning and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified consultants can help you to deploy Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot any version of ISA Server, or migrate from ISA Server to Microsoft Forefront Threat Management Gateway.

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