Enlarging your telecommuter workforce may have a major impact on network infrastructure, security, and corporate processes. Progent has 20 years of experience helping SMBs to design, configure, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Harrisburg organization to pick the right tools and adhere to leading practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes teamwork and delivers top value. Progent offers services ranging from on demand guidance for helping you past challenging IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Harrisburg, Pennsylvania businesses to succeed with any aspect of creating a high-functioning work-at-home ecosystem by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, security monitoring, data protection solutions, and streamlined management.

Network Infrastructure for Telecommuters
Setting up the physical and software infrastructure needed for an at-home work environment can be especially challenging if you have to manage a combination of worker-owned equipment like desktop computers and notebooks, routers, and Wi-Fi appliances from different manufacturers and with a variety of OS software and firmware releases. Progent's experience delivering remote help for both legacy as well as modern IT products in remote office venues allows you to make efficient use of your available network infrastructure and provides you with ready access to top-tire consultants for implement necessary updates. Services available from Progent to help you to implement a productive telecommuting infrastructure include:

  • VPN connectivity makes it possible to create a secure connection for authorized at-home workers to access IT assets located at your company data center or in a public cloud. Progent can assist you to configure and maintain VPN connections between your at-home workforce and your various network resources by providing online VPN integration support. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can help your at-home workers to utilize Cisco's popular AnyConnect client software for secure VPN connections for a wide range of devices including Microsoft Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a telecommuter to view and use a data center computer's desktop. This gives network managers more control over the computing environment of telecommuters and ensures them a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect at-home networks to the Internet and typically support VPN tunnels, home wireless networks, and firewall services. Progent offers top-tier remote consulting for deploying routers from all major vendors. See router configuration support from Cisco-certified consultants.
  • Home Wi-Fi networks, typically shared by families and visitors, are frequently used by at-home employees to access their router for work. This can cause throughput as well as cybersecurity problems. Progent can help you to mitigate these issues by providing services like Aironet configuration expertise, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti Unifi WiFi AP integration assistance.
  • Internet connectivity solutions affect the speed and availability of connections between telecommuters and the corporate network. Mission-critical processes may require redundant Internet access in case the primary connection fails. Progent can provide expertise for picking service providers, selecting appropriate bandwidth and data volume packages, and integrating fault-tolerant Internet connections. Refer to Internet connectivity solutions.

IP Voice Integration for Teleworkers
Expanding the business phone environment to include remote users is vital to supporting an effective work-at-home solution. A broad range of cloud-based digital PBX products are popular with small and mid-size businesses to support telecommuters. Many enterprises depend on Cisco's modern or older platforms for VoIP management. Progent can help businesses of all sizes to plan or tune a remote IP voice environment that delivers the versatility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to assist businesses optimize their existing Cisco VoIP systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony features to devices such as IP phones, media processing platforms, VoIP gateways, and multimedia applications deployed across the network. Unified Communications Manager supports additional mixed media services like messaging, voice/video conferencing, and team collaboration networks. For details about Progent's CUCM support, refer to Cisco Unified CM consultants.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM. Progent's consultants can assist you to support your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other early IP voice products, see Cisco CallManager expertise.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users operating beyond the corporate perimeter such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN architecture to work with these VoIP solutions and deliver as-needed integration and debugging expertise.

Voice/Video Conferencing for an At-Home Workforce
A broad selection of video conferencing products from leading technology companies enable online discussions, video conferencing, chat sessions, and content sharing for both onsite users and at-home workers. Many companies utilize multiple conferencing products to accommodate their various partners and customers. Progent's communications experts can assist you to maintain your current conferencing ecosystem and optimize the engagement of your at-home workforce.

  • Skype for Business is Microsoft's popular communications product that enables presence, IM, audio and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can assist your company to configure and manage Skype for Business clients to accommodate your remote workforce. For details about Progent's support expertise for Skype for Business, visit Skype for Business integration services.
  • FaceTime is Apple's group video phone app for compatible iOS and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 concurrent users for voice/video calls. For details about Progent's consulting expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for future reference. To learn more about Progent's consulting expertise for Cisco Webex and for other IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and content with capabilities such as voice/video calling, persistent threaded chat, plus data sharing. To learn more about Progent's consulting services for Teams and for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and assist you to optimize your WAN architecture to run them.

Microsoft Collaboration Software for an At-Home Workforce
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 families, offering a powerful ecosystem of applications that create a consistent user interface for exchanging information across a corporate network and on a broad range of endpoint devices. Progent has delivered online consulting services for SharePoint and Exchange Server since their initial releases and can assist your company to configure these critical collaboration platforms to maximize the productivity of your at-home workers.

SharePoint Configuration Consultants for At-Home WorkersSharePoint utilizes web entities to allow collaboration and information sharing by providing policy-based delivery of data, workflow, and tools for looking through company-wide business data. SharePoint allows you to create secure web portals that enables remote workforce to see and update aggregated business intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting services, go to SharePoint configuration and development consulting.

Exchange Deployment Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting expertise, visit deployment consulting services for Exchange Server.

Microsoft Onedrive Configuration Consultants for At-Home WorkersOneDrive is Microsoft's collaborative cloud storage service, comparable to GoogleDrive. At-home workers can store files to the OneDrive service, and co-workers anywhere can access them securely via a web browser. Provided with Office and Microsoft 365, OneDrive enables at-home workers to jointly author documents. Edits made offline are automatically uploaded when you reconnect to the Internet. To learn about Progent's consulting services for Microsoft OneDrive, visit Onedrive configuration experts.

Public Cloud Integration Services for Telecommuters
Progent offers fast and affordable online assistance for enabling businesses to build, manage and optimize integrated hybrid network architectures that include internal data centers, telecommuters, branch offices, and public cloud services. Progent can provide top-tier consultant for all types of public cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers fix problems with public cloud access, authentication, and cybersecurity.

Azure Integration Services for Remote WorkersAzure is a leading platform for cloud services that allows you to utilize IT infrastructure, virtual servers, and critical apps hosted on Microsoft's extensive cloud. Microsoft Azure includes over 100 services services such as hosting for Windows and Linux-powered virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can assist you to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure Active Directory, and design backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create secure connections to Azure services for telecommuters by setting up and troubleshooting firewalls and VPN tunnels. To find out about Progent's expertise for Microsoft Azure, go to Azure consulting services.

Microsoft 365 Integration Services for At-Home WorkersMicrosoft 365, formerly called Office 365, is Microsoft's growing family of business productivity applications and cloud services available by subscription. Microsoft apps and services are marketed in a selection of bundles intended for users ranging from students and small offices to large corporations. Progent can provide fast and affordable remote access to consultants familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist your business to assess the numerous subscription bundles available for Microsoft 365 and configure 365 apps for your teleworkers in a way that delivers top business value. To find out about Progent's support services for Microsoft 365, visit Microsoft 365 integration expertise.

Microsoft 365 Exchange Online Integration Services for At-Home WorkersMicrosoft 365 Exchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product suite. Exchange Online provides the benefits of reduced spending for data center infrastructure, simplified management, on-demand scaling, high reliability, and other benefits inherent with public clouds. Microsoft has engineered Exchange Online to run smoothly with on-premises deployments of Exchange, enabling customers to build hybrid cloud/onsite networks. Progent's Exchange consultants are available for as-needed help to get you through tough technical bottlenecks and also offer end-to-end project management services to make sure your telecommuters have easy and secure access to your Microsoft 365 Exchange Online deployment. For details Progent's consulting services for Microsoft 365 Exchange Online, see Microsoft 365 Exchange Online integration and support expertise.

Amazon AWS Integration Services for At-Home WorkersAmazon Web Services (AWS) is a pioneer in the public cloud market and is the world's top provider of cloud services. Progent offers fast and affordable online contact with cloud integration experts who can assist your business to design, deploy, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help you to create a high-uptime network model so your employees have a productive computing experience whether they are working from your main office, a remote branch, at home, or on the road. To find out about Progent's support services for Amazon AWS, refer to Amazon AWS integration expertise.

Google Cloud Platform Integration for At-Home WorkersGoogle Cloud (GCP) is a leading collection of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your business to expand your current IT assets with the Google Cloud, and Progent's database experts can help you make your key apps cloud friendly so your telecommuters can benefit fully from Google Cloud services. Progent can help you to deploy VMs on Google Cloud Compute Engine, design an efficient storage system with Google Cloud Storage, and streamline access management for remote workers with GCP Cloud Identity. Progent's experts can also assist you to use GCP's unified management tools to control and track your Google Cloud ecosystem. For information, go to Google Cloud Platform (GCP) integration expertise.

Help Desk Call Center Services for Remote Workers
A fast, company-wide transition to a telecommuter workforce, which could be driven by an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing in-house Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Call Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk services utilize Progent's nationwide network of online IT support experts along with enterprise-class trouble ticketing and follow-up technology to offer an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop technical support from help requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to monitor or edit the status of their current tickets, add details, and append screen captures or relevant files. Technical support services are provided at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service allows your company to augment your existing Help Desk staff by splitting responsibilities for Help Desk Call Center services transparently between your in-house support staff and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a co-sourcing support model utilizing the leading professional services automation platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and generating reports. For information about how Progent's Call Center Supplementation Services can help your business to deliver world-class technical support to your teleworkers, see Progent's Call Desk supplementation Services.

Cybersecurity for Telecommuters
Work-from-Home employees commonly utilize their personal computing devices and often operate in an unsecured physical area. This multiplies their susceptibility to malware threats and requires judicious configuration of corporate firewalls, AV tools, MFA-based identity verification, remote monitoring, intensive end-user education, and the creation of policies based on best practices. Progent's veteran roster of IT security solutions consultants can assist your business to design, deploy and maintain an effective security solution that protects vital information assets in networks that incorporate at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls enable you to create a network that can be safely utilized by local users as well as by teleworkers, mobile users, suppliers, customers, and the public. Modern firewall devices permit you to assign and control different permissions to different groups of users and to expand your IT network and adjust your security profile as your business evolves and as network attacks grow more sophisticated. Progent works with both current and older security devices from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall integration services, refer to firewall support expertise.

Remote Security Monitoring for TeleworkersOnline Endpoint Monitoring makes it possible to watch over the disparate computers used by an at-home workforce and either block or identify and respond to modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on every protected endpoint, watching all activity and using state-of-the-art AI technology from SentinelOne to detect new threats on arrival. When an attack is spotted, ProSight Active Security Monitoring immediately disconnects the impacted endpoint from the corporate network to contain the malware. Since the ProSight ASM agent is self-contained, endpoint devices stay protected even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, refer to remote endpoint monitoring for remote workers.

Two-factor Authentication Services for At-Home WorkersProgent's Duo MFA Service Plans utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are requested to verify your identity via a unit that only you possess and that uses a different network channel. A broad selection of devices can be utilized as this added form of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For details about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your information system to all classes of external and internal security attacks for a network that includes telecommuters. Progent can deploy online, automated security analysis scanning for rapidly and affordably uncovering a wide variety of security gaps that can be found over the Internet. Progent's endpoint security audit experts, which can be provided by security experts with advanced credentials including CISA, ISSAP, and GIAC, can help your business to evaluate your operations and policies and assess your network architecture to allow you to implement top-level protection for your an at-home workforce.

NodeZero Pentetration Testing for At-Home WorkersHorizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that supports autonomous threat assessment of your at-home connectivity solution as well as your internal and perimeter networks so you can expose, rank, fix, and confirm cybersecurity weaknesses before threat actors can exploit them. Progent's pentest experts can help you to deploy NodeZero to perform thorough pentests of your network perimeter and your internal IT infrastructure in order to determine your present security posture. Progent's NodeZero experts can also help you to strengthen your existing network security and can assist you to plan and deploy a unified cybersecurity strategy that streamlines management and delivers maximum protection for on-premises, multi-cloud, at-home, and perimeter IT assets. To learn additional information about Progent's vulnerability assessment solutions based on on NodeZero's pentest products, visit Consulting Support for NodeZero's Penetration Test Products.

Download White Paper: Securing a Work-From-Home (WFH) Network
To read or download a white paper describing critical areas to concentrate on for protecting an IT environment that incorporates work-from-home staff, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection for Remote Workers
The field of Data Protection involves backing up and recovering vital data in order to prevent data loss and minimize restoration time and effort in case of storage problems due to hardware breakdowns, software hiccups, human error, cyber attack, or other causes. Reliable data protection solutions can be particularly challenging to design and maintain in hybrid environments that incorporate in-house data centers, cloud resources, and at-home workers.

  • Backup/Recovery strategies for an at-home workforce must address diverse types of user-owned endpoints. Progent offers quick remote access to experts familiar with a wide range of platforms for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, tablets and smartphones. Popular backup/recovery solutions supported by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data distributed throughout a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery service that utilizes cloud-based storage and features fine-grained restore and centralized management.
  • Disaster Recovery/Business Continuity strategies often anticipate scenarios that require a quick changeover to an at-home workforce. Progent's expert disaster recovery planning consultants and business continuity consultants can assist your business to develop, document and validate a DR/BC strategy that addresses the logistics of switching to telecommuting.

Unified Management for Teleworkers
Microsoft has rebranded and rebundled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager offers a unified solution for protecting corporate information by controlling local, mobile, and at-home endpoint devices.

Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and protecting off-premises devices and applications. Remote endpoint devices can be user owned or company owned. Network admins managing the enrolled endpoint computers of teleworkers can utilize Intune to provision and authenticate applications on managed devices, push patches and certificates, configure policies for permission to access information and networks, manage passwords, establish VPN tunnels, control how telecommuters share information, set up threat defense, ensure compliance, and delete corporate information from missing, stolen or deactivated endpoint devices. Microsoft Intune works with Apple iOS, Google Android, Windows, and macOS/OS X computers. To find out about Intune and how Progent can help your company to use Microsoft's Endpoint Management to administer the endpoint devices of your at-home workforce, visit Intune mobile endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) platform that allows network administrators to keep off-premises endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration plus VMware's Horizon virtual software delivery technology for access control, app management, and setup management of endpoint computers. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment via a perpetual license. Key features of Workspace ONE include rapid over-the-air provisioning of new laptops, quick onboarding of new employees, policy set up and enforcement for all classes of endpoints, aggregated reporting and analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud services. To learn about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE remote device management expertise.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Harrisburg, Pennsylvania business, call 1-800-993-9400 or visit Contact Progent.