Expanding your telecommuter workforce can have a major effect on network infrastructure, security/compliance, and company culture. Progent has 20 years of experience helping SMBs to design, configure, manage, tune, and debug IT networks that incorporate work-from-home employees. Progent can help your Harrisburg company to select the appropriate technologies and follow leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that promotes teamwork and returns top value. Progent offers support services ranging from as-needed guidance for helping you past challenging technical roadblocks to comprehensive project management to help you carry out business-critical tasks.
Progent can assist Harrisburg, Pennsylvania businesses to with any aspect of creating a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk services, data security, data protection solutions, and unified management.
Infrastructure for an At-Home Workforce
Configuring the network infrastructure required for a remote workforce can be particularly challenging if you must accommodate a mix of personal hardware like desktop computers and laptops, Internet routers, and Wi-Fi APs from different vendors and with a mix of operating systems and firmware levels. Progent's background providing online support for both outdated as well as modern IT products in remote office solutions allows you to make efficient use of your existing network infrastructure and provides you with fast access to expertise for making necessary updates. Services available from Progent to help you to create a high-functioning telecommuting infrastructure include:
IP Voice Integration for Remote Workers
Extending the business phone system to include telecommuters is vital to supporting a productive work-at-home solution. A broad range of cloud-based digital PBX platforms are used by small and mid-size businesses to server teleworkers. Many enterprises rely on Cisco's modern or older products for VoIP solutions. Progent can help businesses of all sizes to plan or tune a telecommuter IP voice environment that delivers the versatility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to help businesses tune their current Cisco IP voice environments to support an expanding remote workforce.
Video Conferencing for Teleworkers
A wide selection of video conferencing products from leading technology companies enable virtual meetings, video and voice conferencing, chat sessions, and content sharing for both onsite workers and telecommuters. Many companies use multiple conferencing products to meet the needs of their different partners and customers. Progent can assist you to maintain your current voice/video conferencing ecosystem and enhance the experience of your at-home employees.
Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office families, providing a powerful environment of productivity apps that create a cohesive user experience for exchanging information throughout multiple sites and on a wide selection of endpoints. Progent has delivered online consulting services for SharePoint and Exchange Server since their original publication and can assist businesses to deploy these critical collaboration products to maximize the productivity of your at-home workers.
SharePoint uses web entities to facilitate collaboration and knowledge sharing by providing policy-driven delivery of content, business processes, and tools for searching through enterprise-wide business data. SharePoint allows you to build secure web portals that allows remote workforce to view and edit aggregated business intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting expertise, refer to SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, go to planning and configuration consulting services for Microsoft Exchange.
OneDrive is Microsoft’s shared cloud storage service, similar to GoogleDrive. At-home workers can save files to the OneDrive service, and colleagues can share them safely through a web browser. Included with Office 365, OneDrive allows home employees to jointly author files. Revisions created offline are automatically synced when you reconnect to the Internet. For details about Progent's consulting expertise for Microsoft OneDrive, see Microsoft Onedrive configuration experts.
Public Cloud Integration for Teleworkers
Progent can provide advanced remote support for enabling businesses to create, maintain and troubleshoot integrated network models that incorporate physical data centers, remote workers, branches, plus cloud services. Progent can provide top-tier consultant for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help remote workers resolve problems with cloud access, identity, and security.
Microsoft Azure is a popular platform for cloud services that enables you to utilize IT infrastructure, virtual servers, and critical applications hosted on Microsoft's massive cloud. Azure offers over one hundred services services such as hosting for Windows and Linux-based VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can help you to set up virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity management with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent can also show you how to establish protected connections to Azure for remote workers by configuring and troubleshooting firewall appliances and VPN tunnels. For details about Progent's support services for Microsoft Azure, see Microsoft Azure expertise.
Office 365, rebranded Microsoft 365, is Microsoft's popular suite of business productivity applications and cloud-based services available on a subscription basis. Microsoft applications and services are provided in a selection of bundles designed for users ranging from individuals and households to large enterprises. Progent can provide fast and easy online contact with consultants familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help you to assess the numerous subscription bundles available for Office 365 and deploy 365 applications for your telecommuters to achieve maximum business value. For details about Progent's expertise for Microsoft Office 365, see Microsoft Office 365 integration expertise.
Exchange Online is among the most popular applications in the Microsoft 365 product product suite. Office 365 Exchange Online offers the benefits of lower spending for physical infrastructure, easier management, dynamic scaling, high availability, and additional benefits associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate transparently with on-premises Exchange environments, allowing customers to build hybrid information systems. Progent's certified Exchange experts are available for as-needed help to get you past challenging technical roadblocks and also offer comprehensive project management outsourcing to ensure your teleworkers have convenient and secure access to your Exchange Online deployment. For information Progent's consulting services for Office 365 Exchange Online, see Exchange Online integration and support consulting.
Amazon AWS is a trailblazer in the public cloud arena and is the industry's leading provider of cloud services. Progent offers fast and economical online contact with cloud integration consultants who can help your organization to plan, deploy, manage, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with local resources and with other popular cloud platforms like Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to assist you to build a high-uptime network architecture to make sure your employees have a consistent computing environment regardless of whether they are working from your main office, a branch office, from home, or on the road. For information about Progent's consulting services for Amazon AWS, see Amazon AWS integration support.
Google Cloud Platform (GCP) is a popular set of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can help your organization to expand your current IT resources with the Google Cloud Platform, and Progent's database experts can show you how to make your mission-critical apps cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent can assist you to set up VMs on GCP Compute Engine, design an efficient storage system with Google Cloud Storage services, and streamline access management for at-home workers with GCP Cloud Identity services. Progent's consultants can also help your business to use GCP's unified management tools to administer and track your GCP ecosystem. For details, see Google Cloud Platform (GCP) integration support.
Help Desk Call Center Support for At-Home Workers
A rapid, enterprise-wide changeover to a telecommuter business model, which might be activated by a pandemic or as a component of a business continuity process, can overstretch even the most efficient in-house Help Desk. Progent's Call Center services allow businesses to outsource or augment their Call Desk by using Progent's online Technical Response Center team.
Security for Teleworkers
Telecommuters commonly run their own equipment and work in a physically unsecured environment. This worsens their exposure to cyber attacks and requires careful deployment of security appliances, remote endpoint monitoring, and the creation of policies in compliance with best practices. Progent's veteran roster of certified cybersecurity experts can help your company to plan, deploy and administer a compliant security solution that protects sensitive information in networks that incorporate teleworkers.
Data Protection for Telecommuters
Data Protection covers saving and restoring vital data so as to prevent data loss and reduce recovery time and effort in the event of storage system problems resulting from equipment issues, software hiccups, human mistakes, cyber attack, or other causes. Dependable data protection strategies can be particularly challenging to architect and maintain in hybrid networks that incorporate local data centers, public clouds, and at-home workers.
Unified Management for Remote Workers
Microsoft has renamed and rebundled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing local endpoints. Endpoint Manager offers a unified platform for protecting critical data by managing onsite, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and securing remote devices and applications. Managed endpoint computers can be personally owned or company owned. Network administrators managing the enrolled endpoint devices of teleworkers can use Intune to deploy and authenticate applications on devices, push patches and certificates, set up policies for accessing information and resources, set passwords, establish VPN connections, control how home-based workers share data, establish threat defense, verify compliance, and erase corporate data from missing, stolen or decommissioned devices. Microsoft Intune can be used with iOS, Android, Windows, and macOS/OS X endpoints. For information about Intune and how Progent can help you to use this platform to administer the endpoint computers of your at-home workers, see Intune remote endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management platform that helps network managers to keep remote endpoints current and secure. Workspace ONE uses VMware AirWatch for unified endpoint administration along with VMware's Horizon virtual application delivery platform for identity control, application management, and configuration management of endpoint devices. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises deployment via a perpetual license. Key features of VMware Workspace ONE include fast remote deployment of new notebooks, immediate onboarding of new employees, policy set up and enforcement for all categories of endpoints, unifies reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based services. To find out about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE mobile device management expertise.
Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home environment for your Harrisburg, Pennsylvania business, phone