Enlarging your telecommuter workforce can have a major effect on IT architecture, security, and corporate culture. Progent has two decades of background helping businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Harrisburg organization to select the appropriate tools and adhere to leading practices in building and maintaining a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers top value. Progent can provide support services ranging from as-needed expertise for getting you past occasional technical roadblocks to full project management to help you successfully complete business-critical initiatives.

Progent can assist Harrisburg, Pennsylvania companies to succeed with any facet of building a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, cybersecurity, data protection solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Configuring the network infrastructure required for a remote work environment can be particularly challenging if you have to manage a combination of personal equipment like PCs and notebooks, Internet routers, and wireless appliances from different manufacturers and with a variety of operating systems and firmware levels. Progent's experience providing online support for both legacy and modern technologies in virtual office venues enables you to make efficient use of your existing network infrastructure and provides you with ready access to top-tire consultants for making necessary upgrades. Support services offered by Progent to help you to create a productive work-at-home ecosystem include:

  • VPN technology makes it possible to establish a secure connection for authorized at-home employees to use IT resources located at your company datacenter or in the cloud. Progent's consultants can assist you to configure and maintain VPN access between your at-home workforce and your key network resources by providing remote VPN configuration support. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can help your telecommuters to utilize Cisco's popular AnyConnect software for safe VPN connections for a wide range of endpoint devices such as Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a telecommuter to view and use a data center computer's desktop. This technology gives IT managers more control over the digital environment of telecommuters and offers them a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach at-home networks to the Internet and support VPN tunnels, local wireless networks, and firewall services. Progent offers top-tier remote support for setting up routers from a variety of manufacturers. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, often supporting families and guests, are frequently used by at-home employees to connect to their router for work. This can create performance as well as security problems. Progent can help you to resolve these problems by providing expertise that include Cisco Aironet configuration consulting, Cisco-certified Meraki WiFi installation consulting, and Ubiquiti WiFi AP integration assistance.
  • Internet connectivity methods affect the speed and reliability of connections between at-home workers and the corporate data center. Business-critical applications might require redundant Internet connections in the event the primary connection fails. Progent offers guidance for selecting ISPs, choosing appropriate bandwidth and data volume offerings, and setting up high-availability Internet connections. See Internet connectivity solutions.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive work-from-home environment for your Harrisburg, Pennsylvania company, call 1-800-993-9400 or go to Contact Progent.