Fast and Affordable Online Support for Harrisburg Pennsylvania Information Networks
Immediate Online Technical Support for Harrisburg SystemsFor companies in Harrisburg Pennsylvania, Progent offers remote help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, as well as the assistance of CISSP-certified security consultants to handle advanced security design and diagnostic issues.

Progent's remote support experts provide excellent value due to the fact that they have the real-world experience and have access to the sophisticated technology required to resolve the majority of network issues rapidly. Efficient support lowers immediate expenses since service calls require minimal chargeable minutes. Remote help also avoids the cost of sending an engineer to your location. Your organization benefits additionally in indirect expenses by reducing or eliminating network outages and related costs due to business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online technical support expertise is especially helpful for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike many online service firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid scenarios where fast solutions somehow end up as big tabs. Progent's penchant for disposing of problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and proven processes which permit the highest degree of effectiveness for online engineering help and troubleshooting for IT networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to link to your company's network remotely without breaching system security.

Progent's powerful technical support reporting application maintains thorough histories describing all support that Progent's clients have received. Progent's team engineers have the benefit of the details of assistance rendered to every Progent customer by every consultant. This archive of anomalies and fixes is structured as a quickly retrievable proprietary database that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft open up additional extensive support databases and allow fast access to manufacturers' internal product engineers with the result that Progent's remote consulting experts can find the most efficient solutions promptly.

Remote technical support services available from Progent to businesses in Harrisburg Pennsylvania include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services designed to enable small and medium-size organizations to utilize the same cutting-edge technology used by some of the industry's top enterprises. The ProSight series of IT management outsourcing services addresses all critical aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your backup processes and enable non-disruptive backup and rapid restoration of important files/folders, applications, images, and VMs. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, applying, and tracking updates to your dynamic IT system. In addition to optimizing the security and functionality of your IT network, Progent's software/firmware update management services free up time for your IT staff to concentrate on line-of-business projects and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and give your password you are asked to confirm your identity on a device that only you possess and that uses a different network channel. A wide selection of devices can be used as this added form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate several verification devices. To find out more about Duo two-factor identity validation services, go to Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth reporting utilities designed to work with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that need important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to complete major initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most problems.

    Progent's shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the leading professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned information technology experts offers your workers in Harrisburg Pennsylvania quick communication with an effective technical support resource with substantial experience offering phone support and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a significant driver of business efficiency, and Progent's target is to resolve and not merely annotate technical issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Team can supply online professional consulting support and education in special business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications including CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more concerning Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center2, expand or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Harrisburg Pennsylvania remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to accommodate your business so your network maintenance is proactive and automated. By exposing looming problems before they evolve into crashes, automated monitoring can avoid inconvenient and expensive network breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks based on a variety of OS platforms.
How Your Harrisburg Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Harrisburg Pennsylvania, Progent's phone-based network support engineers can provide professional and economical system support the moment your company has to have it. More than 20 years of providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix IT problems rapidly while avoiding the expense and lost time that comes with on-site support calls.

Even if your Harrisburg company relies on a local freelance consultant or employs a full time organization that know how to deal with day-to-day network issues, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either don't have the availability or the experience to fix unexpected system crises or particularly complicated integration problems.

Details of Progent's Remote Network Services for Harrisburg Pennsylvania
Progent's phone help, remote repair, network security consulting, and system management services offer offices in Harrisburg Pennsylvania the greatest leverage for your support investment. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical background, fine tuned support software, and understanding of enterprise networking enable companies to avoid the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



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