Fast Online Support for Harrisburg Pennsylvania Computer Systems
Urgent Remote Technical Support for Harrisburg NetworksFor organizations in Harrisburg Pennsylvania, Progent offers remote help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking issues, as well as the services of CISSP-qualified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide excellent value due to the fact that they have the practical background and are equipped with the advanced technology needed to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses because service calls require minimal billable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company benefits additionally in indirect costs by reducing or eliminating network outages and associated losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support experience is particularly helpful in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's billing model for remote support is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the support that you receive. In contrast to typical online support organizations, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with scenarios where fast solutions somehow end up as big invoices. Progent's skill at dealing with technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of customized tools and field-tested processes that permit the maximum degree of effectiveness for remote engineering help and repair for computer networks of any size. Progent provides protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to interface to your system without breaching corporate security.

Progent's powerful service database application includes comprehensive documentation for all service that Progent's customers have been provided. Progent's authorized consultants have access to the details of services delivered to every Progent client by every Progent engineer. This archive of problems and responses is organized as a conveniently searchable support database that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with major industry leaders including Cisco and Microsoft make available additional vast technical support databases and permit fast response from manufacturers' internal engineering staff so Progent's remote consulting experts can determine optimal solutions promptly.

Online support services offered by Progent to businesses in Harrisburg Pennsylvania include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to utilize the same advanced IT solutions used by many of the world's leading corporations. The ProSight series of network monitoring and management services covers all key areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver centralized control and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, enhance and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so any looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows customers to execute critical projects economically and on time. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most issues.

    Progent's Help Desk consulting expertise can aid you in creating an effective new Call Center or revamping your existing organization, selecting or customizing Call Center software to meet the unique requirements of your corporation, or providing temporary online personnel to reinforce your internal Call Center resources during high-demand events such as software transitions, major updates, or installing brand new applications.

    Progent's Help Desk staff of experienced information technology professionals offers your customers in Harrisburg Pennsylvania fast assistance from an efficient support resource with years of background delivering phone help and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a solid driver of business productivity, and Progent's goal is to fix instead of just record network problems.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based and in-depth engineering support and training in special application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Harrisburg Pennsylvania remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your business so your IT support is proactive rather than reactive. By spotting potential issues before they result in crashes, automated monitoring can ward off stressful and costly network crises. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that incorporate multiple operating systems.
How Your Harrisburg Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote help with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Harrisburg Pennsylvania, Progent's phone-based computer support engineers can deliver effective and affordable system help the moment your organization has to have it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to solve network problems rapidly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your Harrisburg business deals with a local independent support technician or employs a full time IT staff that know how to deal with common network issues, Progent’s Microsoft and Cisco certified consultants are available to provide an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to handle sudden system crises or particularly tough integration problems.

Details of Progent's Remote Network Support for Harrisburg Pennsylvania
Progent's online support, remote repair, system security expertise, and system administration services offer businesses in Harrisburg Pennsylvania unparalleled leverage for your support investment. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk call center services and system administration, Progent's experts can provide your office world class IT support while permitting you to eliminate the expense and hassle of carrying a large internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT experience, refined support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



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    Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter.

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    Years of background delivering Microsoft support and Cisco network consulting has allowed Progent to build a unique ability for supporting branch offices that need network service with the flexibility common to with small organizations but which includes effective client interaction, thorough documentation, and adherence to corporate IT protocols. If your enterprise maintains a remote office located anywhere in or any region served by Progent's engineers, Progent can provide a wide array of on-premises and on-line network consulting services and system design expertise.

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    Stealth intrusion checking is an important component of any overall IT system security strategy. Progent’s security professionals can run extensive penetration tests without the awareness of your company's in-house network support staff. Unannounced penetration testing uncovers whether current security defense tools such as intrusion detection alerts and event log monitoring are correctly configured and actively observed.

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    Progent's consultants can help you with every stage of Microsoft Azure migration including needs analysis, prerequisites assessment, solution design, pre-production testing, implementation, automated administration, performance tuning, software license management, disaster recovery preparedness, security policy enforcement, and compliance validation. Progent can assist you to configure and debug firewall appliances and VPN tunnels so that your clients can securely connect to Azure services, and Progent's Microsoft-certified consultants can help you integrate key Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange, SQL and SharePoint. Progent can also help you to set up a hybrid cloud ecosystem that transparently integrates on-premises datacenters with Azure-based services.

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    Progent's Linux support services provide small and mid-size companies and software developers help with managing and supporting Linux systems that run with Microsoft-based technology. Progent can give your business access to Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of expertise provides you with an easy single source to help you create and maintain a secure and reliable mixed-platform connectivity and communications infrastructure that allows Linux and Microsoft coexistence by combining Windows with leading Linux derivatives such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware.

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    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance issues.

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    Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist your organization to design a DR system built around Microsoft's most advanced Failover Clustering tools such as Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class network-attached storage using low-cost hardware, VM Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for fast, affordable creation of a failover cluster quorum witness.

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    Microsoft SQL Server 2014 includes major improvements in key areas such as speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that works transparently across all types of applications including Online Transaction Processing, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and onsite services such as planning, configuration, administration, troubleshooting, and software development expertise to help businesses of all sizes to realize fast return from their SQL Server 2014 deployment.

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    SQL Server 2016 offers significant enhancements in performance, scale, data security, availability, BOYD support, and built-in business intelligence. Innovations include PolyBase for processing relational and non-relational databases simultaneously for big data applications, Hadoop integration, Row-level Security, Mobile Reports, and centralized control over local and cloud resources. Progent's Microsoft-certified consultants can provide online and onsite expertise to help organizations of any size to deploy, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft products including Windows Server, Exchange Server 2016, SharePoint Server, Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager (SCOM).

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    Progent can assist your organization to design an upgrade to Microsoft Teams from Skype for Business Online or Lync Server and configure, administer, and troubleshoot a cloud-based or mixed deployment of Teams. Progent can help you to connect Teams with Office/Microsoft 365 apps, Exchange, SharePoint, and your phone system.

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    Progent's Microsoft-certified experts can deliver a range of network consulting services to help organizations of any size to install, administer, and support environments that incorporate workstations, laptops, tablets, or Windows phones powered by Windows 8.1. For larger organizations, Progent's senior project management consultants can assist to set up testing environments to assess Microsoft Windows 8.1 and plan and manage Windows 8.1 migration plans based on industry best practices.

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    Cisco has developed an extensive product line of routers including appliances designed to provide the security, bandwidth, and availability demanded by organizations from branch offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved fault tolerance and network uptime. Progent can show you how to choose and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it economical to expand as you add new users, start new offices, deploy new services, open your network to customers and partners, and manage a more mobile workforce. Progent can provide expertise in a variety of routers based on Cisco's IOS platform, including the Cisco 800 family of small business routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for the network core, as well as legacy 3600 and 3700 Routers.

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