Immediate Online Technical Support for Harrisburg Computer Systems
Fast Remote Technical Support for Harrisburg NetworksFor businesses located in Harrisburg or anywhere in the state of Pennsylvania, Progent provides online help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote support engineers offer exceptional leverage because they have the practical experience and are equipped with the advanced tools required to resolve most information system problems quickly. This lowers immediate costs because service calls require minimal billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally with indirect costs by reducing or avoiding network downtime and associated costs stemming from business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive remote consulting experience is particularly important in environments that are dependent on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike many online service firms, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and simple model for pricing do away with situations where fast repairs somehow turn into major invoices. Progent's penchant for dealing with technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of customized technologies and proven processes which permit the highest degree of effectiveness for online consulting and repair for information systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's remote service group to connect to your company's network without violating corporate security.

Progent's powerful technical support reporting application stores detailed records describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of all help rendered to each client by any Progent engineer. This archive of problems and solutions is organized as a readily retrievable proprietary knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft open up other massive technical databases and allow fast response from manufacturers' in-house product engineers with the result that Progent's online service specialists are able to come up with the best solutions in the least time.

Remote services available from Progent to clients in Harrisburg and anywhere in the state of Pennsylvania include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all critical facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important fields of information technology allows clients to complete critical projects within budget and on time. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Help Desk programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex problems.

    Progent's Help Desk consulting expertise can guide you in creating an efficient new Help Desk or enhancing your current organization, selecting or modifying Help Desk Call Center software to handle the particular demands of your business, or providing temporary phone support staff to supplement your in-house Call Center team during demanding situations such as software migrations, mass updates, or rolling out new applications.

    Progent's Call Center staff of veteran information technology professionals gives your workers in Harrisburg or anywhere in the state of Pennsylvania immediate contact with a large technical support resource with substantial background offering telephone-based support and remote repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center perception as a solid contributor to business success, and Progent's policy is to resolve and not merely annotate technical issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Team can supply remote advanced consulting expertise and training in special business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Harrisburg, or anywhere in the state of Pennsylvania, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so that your computer maintenance is proactive and automated. By anticipating looming trouble spots before they expand into full-scale emergencies, remote monitoring can avoid stressful and expensive information system crises. Progent can also assist with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems based on a combination of OS platforms.
How Your Harrisburg Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Harrisburg or anywhere in the state of Pennsylvania, Progent's online network support engineers can deliver effective and economical system help the moment your company needs it. More than a decade of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity technology to fix network problems rapidly while avoiding the cost and lost productivity that comes with in-person support calls.

Even if your Harrisburg organization relies on a local freelance consultant or employs a full time IT staff that know how to deal with day-to-day network problems, Progent’s Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to solve sudden network emergencies or especially complicated integration projects.

Benefits of Progent's IT Support for Organizations in Harrisburg
Progent's remote technical help services enable your Harrisburg organization to experience the benefits of immediate, world-class network support without the expense of maintaining an in-house IT staff. Your network will acquire greater business worth by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Seamless remote extension of your on-site support resources
    With most offices in Harrisburg and throughout Pennsylvania, nearby network support resources, whether represented by outside consultants or an internal maintenance staff, can resolve the majority of technical issues. On the other hand, serious problems sometimes occur when your regular support personnel are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your local support personnel. In these instances, Progent's on-call service professionals provide a convenient, quick, and affordable solution to supplement your local help and to convey useful knowledge to improve your ability to resolve downstream problems locally.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller businesses commonly rely on individual freelance consultants. While independent consultants carry smaller overhead than big support firms and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the lack of fallback personnel may require your business to wait for assistance during an emergency. As your business expands, system unavailability and trouble with vital software are more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of reserve support expertise to make sure your IT system is always up and running.

  • Create a Scalable Basis for Smooth Growth
    Companies often begin with an information system created on a modest budget. Lacking a strong infrastructure, band-aid fixes often get piled onto a weak foundation. As a company grows, stability and scalability problems can impede the productivity of the business. Such poorly built systems need proper analysis, smart long-term planning, and extensive technical expertise to upgrade to a network infrastructure able to provide the stable foundation to meet vital business demands and ease future growth.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller companies require advice and technical training to negotiate an ever more complicated maze of product alternatives available for promoting business growth and improving efficiency. They do not need a computer engineer who is trying to resell a specific vendor's products. Network consulting and product selling can result in a scenario where the recommended solution is designed around a profitable technology rather than the genuine needs of a business. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to align technical consulting with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT experience, fine tuned support software, and familiarity with corporate IT allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.