Fast Online Support for Harrisburg Computer Systems
For companies located in Harrisburg or anywhere in Pennsylvania, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting issues.
Progent's remote support engineers offer exceptional value because they have the practical background and are equipped with the sophisticated technology required to solve most network problems quickly. Efficient support reduces direct costs because service calls require minimal chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization saves additionally with indirect expenses by minimizing or avoiding network downtime and associated losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online technical support know-how is particularly valuable for organizations that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.
Progent's billing policy for remote support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone consulting, so you owe just for the services that you actually get. In contrast to typical remote service firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with situations where fast solutions somehow turn into major bills. Progent's penchant for disposing of technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of optimized technologies and field-proven methodologies which allow the highest level of efficiency for remote technical support and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's Technical Response Center to link to your company's network without violating system security.
Progent's sophisticated service reporting system stores extensive documentation of all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of support provided to each client by any Progent engineer. This archive of issues and resolutions is structured as an easily retrievable proprietary database that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up other massive technical support databases and permit quick response from manufacturers' internal support staff with the result that Progent's remote service specialists are able to come up with optimal solutions promptly.
Online support services provided by Progent to customers in Harrisburg and throughout the state of Pennsylvania include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote service professionals offer computer system troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable desktop support services to help you business to deploy, integrate, repair, and administer workstations and laptops based on Windows. Progent's desktop support services include providing Microsoft Windows 10 migration support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking consultants, and validates a consultant's networking knowledge at the master level. CCIEs know how to deal with even the most stubborn challenges occurring in network infrastructure planning, deployment, administration, compliance, and repair. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with IOS Software network management tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their broad experience allows them to solve problems rapidly. In many instances, less qualified engineers can struggle for many hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment by means of the latest remote troubleshooting tools to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling family of connectivity appliances by providing consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or assist you to clean up rapidly following a damaging breach. Security support services available from Progent cover thorough network security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm attacks; configuring firewalls; building secure techniques for remote and mobile connectivity; guarding your email system from spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine local resources as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring services quickly after an outage. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote support services to address a wide array of information technologies such as network architecture, messaging solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in environments that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for resolving network problems promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and mid-size businesses to utilize the same cutting-edge technology used by some of the world's leading corporations. Progent's ProSight line of outsourced network management services addresses all key facets of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your Progent consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Billing charges for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Harrisburg Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Call Center programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading PSA tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk staff of experienced information technology professionals offers your customers in Harrisburg or anywhere in the state of Pennsylvania instant assistance from an efficient network service resource with years of background providing phone support and remote repair service for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center recognition as a major enabler of company performance, and Progent's policy is to resolve and not merely document IT problems.
- Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Team offers remote and in-depth engineering support and education in special application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, custom programming, and training offerings, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Harrisburg, or anywhere in the state of Pennsylvania, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so your network maintenance is proactive rather than reactive. By uncovering emerging problems before they result in network outages, remote monitoring can ward off stressful and costly information system breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks based on a variety of OS platforms.
To contact Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Harrisburg or anywhere in the state of Pennsylvania, Progent's phone-based network support specialists can provide expert and cost-effective system support the moment your organization needs it. More than 15 years of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access tools to solve IT problems rapidly while eliminating the cost and lost time that comes with on-site service visits.
Even if your Harrisburg company works with a regular freelance support technician or employs an in-house IT staff that can deal with typical computer problems, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to resolve sudden network emergencies or especially tough integration projects.
Features of Progent's Remote Computer Services for Harrisburg
Progent's phone help, remote repair, network security expertise, and system administration services give offices in Harrisburg or anywhere in the state of Pennsylvania unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk call center services and system management, Progent's professionals can deliver your company world class IT support while permitting you to avoid the cost and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Harrisburg and is also ideal for customers in more remote regions of Pennsylvania that lack consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has the use of a wide selection of Microsoft support utilities, service information, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent provides remote help on a per-minute basis, so you are billed only for the support you use. Progent requires no minimum charge for online help and requires no monthly subscription fee for support services delivered during regular working hours. This protects you from paying big invoices for routine fixes.
- Availability of Cisco Network Design Specialists
Progent's certified experts for Cisco can provide the services of authorized specialists with experience in planning, deploying, and managing networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's basic support offerings consist of system integration, Microsoft Exchange expertise, network security design, and shared Help Desk services. Progent's Experts group can provide in-depth consulting support in specific business applications. Help offered by the Application Experts Group includes:
Dynamics GP Support and Customization
MS Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Software Programming
MySQL Management and Application Programming
Apple Macintosh Support
Amazon MWS Programming and Debugging
By providing a convenient centralized resource for IT generalists and specialists, Progent is able to deliver fast, affordable, and thorough IT solutions that meet the unique requirements of your company.
- State of the Art Remote Connectivity Software
Secure online access allows Progent's service experts to observe exactly what your customers see. This makes it easier to find fast fixes to problems that could otherwise demand a costly personal service call. State-of-the-art online connectivity software and experienced technicians together enable Progent to resolve most network problems rapidly and economically. Progent is an industry leader in online support and automated system monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Support for High Network Availability
For companies with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended especially for budget-conscious companies whose workers require immediate access to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical expertise, refined support tools, and familiarity with enterprise networking allow offices to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional experience, in the trenches of IT service, executing a wide range of IT tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This ensures that you get not only world-class technical capability, but also a support engineer with field-tested methods for using computer knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person help by the minute. As a result, you are charged only for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and requires no retainer for support services provided during regular business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for quick solutions so you will not be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Companies who utilize trusted freelance service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to offer round-the-clock system monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.