Fast Online Troubleshooting for Harrisburg Pennsylvania Networks
For companies located in Harrisburg Pennsylvania, Progent provides remote technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to help with complex networking problems, plus the services of CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's online support experts provide excellent leverage because they possess the practical background and have access to the sophisticated tools required to solve most information system problems quickly. This lowers direct expenses since service calls accumulate minimal billable minutes. Online support also avoids the cost of dispatching an engineer to your office. Your organization saves additionally with indirect costs by reducing or eliminating network outages and associated costs due to business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is particularly important in environments that are dependent on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing model for online support is structured to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced exclusively for the support that you receive. Unlike many remote support companies, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast solutions manage to turn into large invoices. Progent's penchant for disposing of technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of optimized tools and proven processes that allow the highest degree of effectiveness for online consulting and troubleshooting for information networks of any size. Progent's remote service group can link to your company's network without compromising network security.
Progent's powerful technical support reporting system includes detailed records for all support that Progent's customers have received. Progent's team consultants have access to the specifics of services delivered to each Progent client by any Progent consultant. This history of trouble tickets and solutions is stored as a readily exploitable internal knowledge base that enables Progent's remote technical experts to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and close relationships with major industry leaders including Cisco and Microsoft open up additional massive technical databases and allow priority access to vendors' internal product engineers with the result that Progent's remote consulting specialists are able to come up with optimal solutions quickly.
Online technical support services available from Progent to clients in Harrisburg Pennsylvania include:
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Authorized MS Windows Support
Progent's Microsoft-expert remote support professionals can deliver computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist you with a wide range of technology support including Microsoft Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration expertise, Microsoft Teams integration, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of cost-effective desktop services to assist you company to deploy, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's desktop support services cover areas such as offering Windows 11 system design and upgrade support and Windows 10 configuration assistance, plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your desktops and cloud-connected tablets and smartphones.
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Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network engineers, and certifies an individual's network technology skills at the master level. Cisco-qualified CCIEs know how to handle the most difficult problems surrounding network infrastructure design, integration, maintenance, compliance, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or locating program patches. CCIEs offer excellent value since their broad expertise allows them to fix problems quickly. In many instances, less qualified service providers can struggle for many hours or days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your computer system using sophisticated on-line support technology in order to provide quick, safe, and economical analysis and remediation.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania
Progent's CCIEs offer help for all of Cisco's popular family of networking devices by offering services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help organizations to complete the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware engineer can assist you to identify and quarantine breached devices and protect undamaged resources from being compromised. If your Harrisburg network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery consultants can help your Harrisburg business to restore a system breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's group of cybersecurity specialists have the wide range of knowledge necessary to rebuild all vital components of a compromised system quickly and with minimal data loss. To learn more, see Progent's ransomware cleanup and business continuity experts.
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CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's certified CISM and CISSP cybersecurity consultants offer a range of security services that can enhance the immunity of your Windows, Apple macOS and OS X, Linux network against internal or external threats or assist your business to recover rapidly following a serious breach. Security services offered by Progent cover in depth network security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; installing firewalls; building secure mechanisms for off-site and mobile connectivity; securing your messaging system from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
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Cloud Integration

Progent offers expert remote support to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine physical IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services such as Microsoft 365 integration with local Exchange environments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can generate reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
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UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a wide spectrum of computer technologies such as network infrastructure, email systems, system and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified management in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux environments. Progent's group-based approach to resolving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts service expense.
Major Linux versions for which Progent offers expert support include:
RedHat
SUSE
Debian-GNU
Slackware Linux
Ubuntu
Progent's ProSight Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, subscription-based services designed to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common time-consuming tasks. These include health monitoring, update management, automated repairs, endpoint deployment, backup and restore, anti-virus defense, remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your designated IT management personnel and your assigned Progent technical consultant so that emerging issues can be taken care of before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of in-depth reporting tools created to work with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup processes and allow non-disruptive backup and rapid restoration of critical files, applications, images, plus virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, human error, malicious insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and enter your password you are asked to verify who you are on a unit that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be utilized as this second means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. For more information about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services.
- ProSight Co-Managed Support: Outsourced and Co-managed Help Center Services
Progent's Shared Help Desk Service offers a seamless supplement to your in-house IT support organization. Client interaction with the Service Desk, delivery of technical assistance, issue escalation, trouble ticket creation and updates, efficiency measurement, and management of the support database are cohesive whether issues are taken care of by your core IT support organization, by Progent, or a mix of the two. Your business has unrestricted versatility to extend or reduce your share of technical support work as needed. Progent takes care of initial installation and provisioning of the professional services PSA software as well as workflow documentation, validation and education.
For more information about ProSight Shared Help Desk, refer to ProSight Co-Managed Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide businesses of any size a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving IT system. In addition to maximizing the security and reliability of your computer environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on more strategic initiatives and tasks that deliver maximum business value from your network. Learn more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's special online engineering solutions include:
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Help Desk Call Center Services
Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk consulting expertise can aid you in building an effective new Help Desk Call Center or revamping your established organization, evaluating or customizing Call Center application software to address the particular demands of your company, or adding occasional online staff to work with your existing Help Desk Call Center team during demanding scenarios like software transitions, major updates, or rolling out new business software.
Progent's Call Center team of experienced information technology professionals provides your clients in Harrisburg Pennsylvania fast communication with a dependable technical support resource with substantial background providing telephone-based help and online troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk perception as a major driver of business success, and Progent's intent is to fix rather than simply document IT issues.
- Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff can supply online professional consulting expertise and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information on Progent's expertise, custom development, and training services, see Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Harrisburg Pennsylvania remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can adapt SCOM to suit your business so that your computer maintenance is proactive and automated. By spotting looming trouble spots before they cause network outages, system monitoring can ward off disruptive and expensive information system breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments that support multiple platforms.
How Your Harrisburg Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Harrisburg Pennsylvania, Progent's phone-based network support engineers can provide professional and affordable IT support the instant your organization requires it. More than 20 years of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to solve computer problems rapidly while avoiding the expense and lost productivity that comes with in-person service visits.
Even if your Harrisburg company relies on a regular independent support technician or employs a full time IT staff that know how to handle day-to-day computer problems, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to solve unexpected network emergencies or especially tough integration projects.
Features of Progent's Online Network Services for Harrisburg Pennsylvania
Progent's online help, Internet-based repair, system security expertise, and network management services give companies in Harrisburg Pennsylvania the greatest leverage for your support budget. Whether you need occasional phone help and remote network repair or ongoing Help Desk services and network administration, Progent's experts can provide your organization world class IT support while allowing you to eliminate the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Harrisburg Pennsylvania and is also ideal for customers in more remote regions that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a broad array of Microsoft support utilities, service databases, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent provides remote support on a by-the-minute billing plan, so you are billed only for the support you use. Progent requires no minimum fee for phone service and requires no periodic subscription fee for services delivered during regular working hours. This protects you from paying big invoices for simple repairs.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco can provide access to authorized professionals with experience in planning, deploying, and managing networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and secure connectivity for local and remote networking.
- Application Experts Team
Progent's core consulting services consist of technology integration, MS Exchange Server expertise, network security planning, and Help Desk sharing services. Progent's Experts Team offers world-class consulting support in critical application areas. Help available from the Application Experts staff includes:
Dynamics GP Support and Programming
Microsoft Project and Project Online Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Development and Debugging
Oracle Project Management and Application Development
MySQL Project Management and Application Design
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service centralized resource for IT generalists and application experts, Progent can tailor fast, cost-effective, and thorough IT solutions that address the special requirements of your company.
- State of the Art Remote Access Software
Protected remote connectivity permits Progent's support professionals to see exactly what your customers see. This makes it possible to produce fast fixes to issues that could otherwise demand an expensive onsite service call. Sophisticated remote access tools and expert technicians together enable Progent to resolve most network issues rapidly and economically. Progent is an industry leader in offsite support and automated network tracking.
- Compatibility with Mainstream VPN Products
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Support for High Network Availability
For offices with line-of-business applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-constrained organizations whose workers require instant recourse to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical expertise, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by offering:
- Best Practices
Progent's staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, in the trenches of network service, executing a wide variety of technical projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert IT skills, but also a consultant with proven approaches for applying technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises help by the minute. As a result, you are billed only for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for support services provided during regular working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by each consultant to each customer. The practice of documenting and organizing service records results in more efficient support and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who won't let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 system tracking services based on MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.