Fast Online Troubleshooting for Harrisburg Pennsylvania Computer Networks
For organizations in Harrisburg Pennsylvania, Progent provides remote technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic issues.
Progent's online technical support experts provide excellent value because they have the practical background and are equipped with the advanced technology necessary to solve the majority of network issues quickly. Efficient support reduces direct expenses since solutions use up minimal chargeable minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization saves even more with indirect expenses by minimizing or avoiding network outages and associated losses due to business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive online technical support experience is especially valuable in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's billing model for remote help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you receive. In contrast to many online service companies, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and simple model for pricing do away with situations where quick repairs somehow turn into major bills. Progent's penchant for disposing of problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of optimized tools and proven methodologies which promote the maximum degree of effectiveness for remote consulting and repair for computer networks of all sizes. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to connect to your company's system remotely without breaching corporate security.
Progent's advanced technical support database system includes comprehensive histories of the service that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of support rendered to each customer by every consultant. This database of anomalies and solutions is organized as an easily exploitable internal knowledge base that permits Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of accreditations and close associations with important technology companies including Cisco and Microsoft open up other extensive technical support databases and allow fast response from vendors' internal product engineers with the result that Progent's online service experts can determine optimal resolutions quickly.
Online technical support services provided by Progent to businesses in Harrisburg Pennsylvania include:
Authorized Windows Expertise
Progent's Microsoft-certified remote service professionals offer network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a broad variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams configuration help, Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop services to help you company to install, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the top recognition for network engineers, and validates a person's network technology knowledge at the master level. Cisco CCIEs know how to deal with even the most difficult problems associated with network infrastructure planning, deployment, management, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS network management utilities and coming up with workarounds or identifying program updates. CCIEs provide excellent cost-effectiveness since their broad expertise permits them to find solutions for problems rapidly. In typical instances, less experienced consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network via sophisticated on-line support technology in order to perform efficient, secure, and economical analysis and repair.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading selection of connectivity devices by delivering services such as:
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of system protection solutions to improve the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to clean up quickly following a damaging penetration. Security solutions offered by Progent cover in depth information security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after malicious attacks; setting up firewalls; establishing safe architectures for remote and mobile access; defending your email system against spam and DHA attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting support to help companies of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for restoring services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide phone-based support services to address a wide array of information technologies including system infrastructure, messaging solutions, network and process security, plus UNIX and Windows integration. For server economization and simplified administration in networks that incorporate Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to resolving network problems enables fast escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency online assistance resolving problems within UNIX/Linux networks based on popular variants of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key facets of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their networking appliances like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Billing charges for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables customers to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Harrisburg Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk Call Center service offerings for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting services can assist you in building an effective new Help Desk Call Center or improving your established organization, identifying or customizing Help Desk Call Center software products to handle the unique demands of your business, or adding temporary online staff to reinforce your existing Call Center group during unusually busy situations such as software transitions, major updates, or installing new applications.
Progent's Call Center staff of experienced information technology consultants provides your customers in Harrisburg Pennsylvania immediate assistance from a reliable technical support resource with extensive background offering telephone-based consulting and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a solid enabler of business efficiency, and Progent's policy is to fix instead of just document technical issues.
- Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts Group offers online advanced engineering expertise and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Harrisburg Pennsylvania online hybrid network monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so your IT support is proactive and automated. By exposing potential issues before they evolve into full-scale emergencies, remote monitoring can head off disruptive and costly network failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks that support a variety of platforms.
To contact Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Harrisburg Pennsylvania, Progent's online network support specialists are ready to deliver professional and cost-effective system support the moment your organization has to have it. Long experience providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access tools to repair computer problems quickly while eliminating the cost and lost productivity associated with in-person support calls.
Even if your Harrisburg business deals with a regular independent consultant or employs a full time IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft certified consultants can provide a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to deal with unexpected system emergencies or especially challenging integration projects.
Details of Progent's Online Computer Support for Harrisburg Pennsylvania
Progent's phone support, remote troubleshooting, network security consulting, and network management services give businesses in Harrisburg Pennsylvania unparalleled leverage for your support budget. Whether you require occasional telephone support and remote network repair or full-time Help Desk services and system management, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of running a large in-house IT staff. Key features of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Harrisburg Pennsylvania and is also ideal for customers in geographic regions that lack technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has access to a wide array of Microsoft support utilities, service information, and on-going training.
- Per Minute Billing to Minimize Costs
Progent offers remote help on a per-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum fee for phone support and asks for no periodic retainer for support services delivered during normal business hours. This saves you from paying big bills for routine fixes.
- Availability of Cisco Network Architecture Professionals
Progent's certified experts for Cisco offers help from on-staff specialists who have skill in designing, deploying, and supporting networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting offerings consist of system integration, Microsoft Exchange Server consulting, system security design, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting expertise in critical application areas. Support offered by the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Management and Application Development
Amazon MWS Programming
By providing a full service one-stop source for network generalists and specialists, Progent can deliver fast, affordable, and comprehensive information technology solutions that match the unique requirements of your company.
- Sophisticated Online Access Software
Protected online access permits Progent's service experts to observe precisely what your customers see. This makes it easier to find fast solutions to issues that might otherwise demand an expensive onsite service call. Effective remote connectivity software and expert engineers combine to enable Progent to resolve most network issues rapidly and economically. Progent is an industry leader in online troubleshooting and remote network analysis.
- Support for Popular VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24-hour Service for High Network Availability
For businesses with mission-critical applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-constrained companies whose clients require instant access to a Help Desk Call Center with effective phone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical experience, refined support software, and familiarity with enterprise networking allow offices to escape the limitations of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry background, at the forefront of network service, executing a broad range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just expert technical skills, but also a consultant with field-tested methods for using computer knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises visits by the minute. As a result, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you will not be forced to permit minor problems to fester.
- Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by every consultant to every customer. The practice of documenting and organizing service records allows more efficient service and avoids a slew of common problems such as when a service customer is effectively held hostage to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only support companies to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can save your IT network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.