Fast and Affordable Online Help for Harrisburg Pennsylvania Computer Systems
For companies located in Harrisburg Pennsylvania, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to help with complex networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's remote technical support engineers provide exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated technology required to solve the majority of information system problems rapidly. This lowers direct costs because service calls accumulate fewer chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization saves additionally with incidental expenses by minimizing or eliminating network outages and related losses resulting from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's advanced online technical support know-how is particularly important in environments that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's pricing model for remote help is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you owe exclusively for the services that you receive. Unlike typical online service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing eliminate scenarios where fast solutions manage to end up as major bills. Progent's penchant for disposing of technical issues quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized technologies and field-proven processes that permit the highest level of effectiveness for online engineering help and troubleshooting for information systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's online support team to communicate with your company's system without breaching system security.
Progent's advanced service reporting system includes comprehensive records describing the service that Progent's clients have been provided. Progent's team engineers have access to the specifics of support rendered to each Progent customer by any Progent consultant. This database of problems and responses is structured as an easily searchable support database that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with important technology companies including Cisco and Microsoft make available additional vast technical support databases and permit priority response from vendors' in-house product engineers so Progent's online service specialists can determine the best solutions in the least time.
Online technical services available from Progent to companies in Harrisburg Pennsylvania include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support experts offer computer system repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a broad range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Skype for Business migration support, Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop services to assist you company to install, integrate, repair, and manage desktop PCs and laptops based on Windows. Progent's desktop consulting services include offering Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and validates a consultant's network technology skills at the master level. Cisco-qualified CCIEs know how to handle even the most difficult issues associated with network infrastructure planning, integration, management, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration tools and developing workarounds or locating program updates. Cisco qualified CCIEs are an excellent cost-effectiveness because their deep expertise permits them to resolve problems rapidly. In many cases, less qualified consultants can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE support experts can interface to your environment by means of state-of-the-art remote support technology in order to provide efficient, secure, and affordable diagnosis and repair.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania
Progent's CCIEs offer assistance with the complete line of Cisco's popular selection of connectivity devices by offering services that include:
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM and CISSP security and compliance experts offer a variety of system protection services to improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist you to recover quickly following a serious penetration. Security support services offered by Progent cover thorough data security and compliance audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm attacks; integrating firewalls; designing secure architectures for off-site and mobile communication; guarding your email infrastructure from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that utilize local resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote consulting services to address a broad spectrum of information technologies such as system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving network problems enables fast escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency online help resolving anomalies within UNIX/Linux systems powered by popular variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same advanced technology used by many of the industry's top enterprises. Progent's ProSight series of IT management outsourcing services covers all key areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital files, applications and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of information technology enables customers to execute major projects within budget and on time. Progent's special remote consulting services include:
How Your Harrisburg Company Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Call Center programs for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Call Center consulting support can guide you in creating an efficient new Help Desk Call Center or enhancing your current organization, selecting or modifying Help Desk Call Center software products to meet the unique needs of your business, or adding occasional phone support staff to reinforce your in-house Help Desk team to deal with unusually busy events such as software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned network experts provides your customers in Harrisburg Pennsylvania fast contact with an effective support resource with substantial background delivering phone support and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center the reputation as a crucial contributor to company productivity, and Progent's goal is to fix and not merely document technical problems.
- Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Group can supply phone-based professional consulting expertise and education in key business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver organizations in Harrisburg Pennsylvania remote hybrid network monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so that your computer maintenance is proactive rather than reactive. By anticipating potential trouble spots before they result in crashes, system monitoring can ward off disruptive and costly network breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate multiple OS platforms.
To contact Progent about emergency remote support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Harrisburg Pennsylvania, Progent's phone-based network support specialists are ready to deliver professional and economical system help whenever your organization needs it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to repair computer problems rapidly while avoiding the expense and lost productivity associated with in-person support visits.
Even if your Harrisburg company relies on a local freelance consultant or maintains a full time organization that know how to deal with ordinary network issues, Progentís Microsoft certified engineers can offer an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the expertise to resolve sudden network emergencies or particularly complicated integration problems.
Benefits of Progent's IT Support for Companies in Harrisburg Pennsylvania
Progent's remote IT consulting services allow your Harrisburg business to experience the benefits of immediate, enterprise-class network support without the expense of maintaining an in-house IT organization. Your information system will acquire added strategic worth by being increasingly reliable, efficient, and protected. Advantages to your business include:
- Convenient remote expansion of your on-site IT resources
With most companies in Harrisburg Pennsylvania, local computer support providers, whether represented by outside consultants or a full-time IT staff, can take care of the majority of technical problems. However, serious problems might strike when your regular support personnel are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your local service people. In these situations, Progent's on-call support professionals provide an easy, fast, and affordable way to augment your local resources and to convey valuable information to increase your ability to handle downstream problems in-house.
- Reduced Dependence on Freelance Consultants
For IT support, smaller companies commonly depend on individual freelance consultants. Although independent consultants have less overhead than larger service firms and can afford to charge lower rates, they are occasionally overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the lack of backup personnel may force your business to wait for assistance during an IT crisis. As your business grows, network unavailability and trouble with critical applications are more costly. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of reserve service expertise to insure your network stays up and running.
- Build a Scalable Basis for Smooth Growth
Businesses typically begin with an information architecture created on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes can get thrown on top of an unstable foundation. When a network grows, reliability and expandability problems can hinder the productivity of the business. These badly designed systems require proper assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a system infrastructure that can offer the solid foundation to meet vital business demands and simplify downstream expansion.
- Work with Solution Providers Instead of Technology Sellers
Smaller businesses require guidance and technical education to navigate through an ever more complicated array of technology alternatives capable of accelerating business growth and improving efficiency. They hardly need a network consultant who is trying to sell a certain vendor's products. IT support and product selling can result in a scenario where the recommended
solution is designed around a predetermined product instead of the true requirements of a client. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to match IT expertise with the best interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT expertise, fine tuned remote support software, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, at the forefront of IT service, executing a wide range of technical tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This means that you get not just expert IT help, but also a support engineer with field-tested approaches for applying technical knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you pay exclusively for received support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer for support services provided during regular business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you will not be tempted to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent has few competitors. Companies who utilize familiar independent consultants or who employ in-house IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, secure, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide 24x7 network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.