Fast Online Support for Harrisburg Pennsylvania Computer Systems
For organizations in Harrisburg Pennsylvania, Progent offers remote help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking issues, as well as the services of CISSP-qualified security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote technical support engineers provide excellent value due to the fact that they have the practical background and are equipped with the advanced technology needed to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses because service calls require minimal billable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company benefits additionally in indirect costs by reducing or eliminating network outages and associated losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support experience is particularly helpful in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's billing model for remote support is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the support that you receive. In contrast to typical online support organizations, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with scenarios where fast solutions somehow end up as big invoices. Progent's skill at dealing with technical issues quickly means you spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of customized tools and field-tested processes that permit the maximum degree of effectiveness for remote engineering help and repair for computer networks of any size. Progent provides protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to interface to your system without breaching corporate security.
Progent's powerful service database application includes comprehensive documentation for all service that Progent's customers have been provided. Progent's authorized consultants have access to the details of services delivered to every Progent client by every Progent engineer. This archive of problems and responses is organized as a conveniently searchable support database that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with major industry leaders including Cisco and Microsoft make available additional vast technical support databases and permit fast response from manufacturers' internal engineering staff so Progent's remote consulting experts can determine optimal solutions promptly.
Online support services offered by Progent to businesses in Harrisburg Pennsylvania include:
Certified Microsoft Windows Support
Progent's Microsoft-expert online support professionals can deliver computer repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help you with a broad variety of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams configuration help, Skype for Business Server migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable PC desktop services to assist your business to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and indicates an individual's networking skills at the expert level. CCIEs can handle the most complex problems encountered in network design, deployment, management, security, and troubleshooting. CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating program updates. Cisco CCIEs are an excellent value because their depth of experience allows them to fix problems quickly. In many instances, less qualified service providers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can communicate with your computer system by means of the latest on-line support technology in order to perform efficient, secure, and affordable diagnosis and remediation.
Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Eastern Pennsylvania
Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling selection of infrastructure products. Cisco networking consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless access point layout and set up, Cisco Aironet Access Points planning and integration support, Cisco wireless controllers consulting, Cisco VPN engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help your business to recuperate rapidly following a serious breach. Security support services offered by Progent cover in depth network security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick cleanup after malicious attacks; installing firewalls; building secure mechanisms for off-site and mobile communication; protecting your email infrastructure from spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support services to help businesses of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that utilize local resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for managing private and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote support services to address a broad array of information technologies such as network architecture, email solutions, network and operational security, plus UNIX and Windows coexistence. For server economization and easy management in environments that include Linux-based systems and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from older applications to Windows or Linux-based environments. Progent's team-based methodology for resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent remote assistance resolving problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to utilize the same advanced IT solutions used by many of the world's leading corporations. The ProSight series of network monitoring and management services covers all key areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver centralized control and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, enhance and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so any looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows customers to execute critical projects economically and on time. Progent's special online engineering solutions include:
How Your Harrisburg Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most issues.
Progent's Help Desk consulting expertise can aid you in creating an effective new Call Center or revamping your existing organization, selecting or customizing Call Center software to meet the unique requirements of your corporation, or providing temporary online personnel to reinforce your internal Call Center resources during high-demand events such as software transitions, major updates, or installing brand new applications.
Progent's Help Desk staff of experienced information technology professionals offers your customers in Harrisburg Pennsylvania fast assistance from an efficient support resource with years of background delivering phone help and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a solid driver of business productivity, and Progent's goal is to fix instead of just record network problems.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff can supply phone-based and in-depth engineering support and training in special application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Harrisburg Pennsylvania remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your business so your IT support is proactive rather than reactive. By spotting potential issues before they result in crashes, automated monitoring can ward off stressful and costly network crises. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that incorporate multiple operating systems.
To contact Progent about emergency remote help with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Harrisburg Pennsylvania, Progent's phone-based computer support engineers can deliver effective and affordable system help the moment your organization has to have it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to solve network problems rapidly while avoiding the expense and lost productivity associated with on-premises support visits.
Even if your Harrisburg business deals with a local independent support technician or employs a full time IT staff that know how to deal with common network issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to handle sudden system crises or particularly tough integration problems.
Details of Progent's Remote Network Support for Harrisburg Pennsylvania
Progent's online support, remote repair, system security expertise, and system administration services offer businesses in Harrisburg Pennsylvania unparalleled leverage for your support investment. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk call center services and system administration, Progent's experts can provide your office world class IT support while permitting you to eliminate the expense and hassle of carrying a large internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Harrisburg Pennsylvania and is also ideal for customers in more remote areas that have a limited supply of consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, service databases, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers online support on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent has no minimum charge for phone service and asks for no monthly retainer for support services provided during normal working hours. This protects you from paying big invoices for quick repairs.
- Access to Cisco Network Design Specialists
Progent's registered experts for Cisco can provide help from authorized specialists with experience in planning, deploying, and managing networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting offerings consist of technology integration, Microsoft Exchange Server expertise, corporate security planning, and shared Help Desk services. Progent's Experts group offers world-class consulting support in specific application areas. Help available from the Application Experts Group covers:
Dynamics GP Consulting and Programming
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and SQL Server 2014 Application Programming and Debugging
Oracle Management and Software Programming
MySQL Project Management and Software Programming
Amazon Marketplace Web Service Software Design and Programming
By providing a convenient one-stop source for network generalists and application experts, Progent can deliver timely, cost-effective, and thorough information technology solutions that align with the unique requirements of your company.
- Advanced Remote Access Software
Secure remote connectivity permits Progent's support experts to see exactly what your users see. This makes it easier to produce quick fixes to issues that might otherwise demand a costly personal service call. Cutting-edge remote connectivity tools and expert technicians together allow Progent to repair most IT problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Compatibility with Mainstream VPN Products
Progent supports safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24x7 Support for High System Uptime
For organizations with vital applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this service can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-conscious companies whose workers need instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT experience, refined support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Start Receiving Online Network Support from Progent?
- In-depth Expertise in Microsoft's Entire Line of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 upgrades, Windows Server 2003 upgrades, Microsoft Exchange 2019 integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you pay just for received support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Businesses who utilize familiar independent consultants or who employ in-house support personnel benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, protected, and efficient.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible problems before they cause downtime, system monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.