In addition to providing rapid access to guidance from high-level IT consultants and subject matter experts to assist Harrisburg, Pennsylvania businesses to resolve discrete IT issues or strategic initiatives, Progent can provide short-term staffing to deal with more broadly defined services like PC help, network administration, and Call Center response. Short-term staffing makes it possible for organizations to respond to expected or unexpected peaks in the need for IT personnel, which may result from situations such as company mergers, site relocation, platform migration, business process changes like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Temporary supplemental staffing can also cover voids caused by the loss of full-time staff members due to vacations, illness, resignation, or other reasons.
Benefits of Progent's Temporary Staff Augmentation Services
Progent's temporary supplemental staffing services offer organizations the versatility to respond to increases in requirements for IT personnel without dealing with the expense and delays associated with identifying and recruiting reliable technical personnel and without the risk of increasing your in-house head count.
Important aspects of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Service
- Rapid access to seasoned network pros
- Easy engagement, cessation, and resumption of services
- Transparent augmentation of your full-time IT staff
- Full documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled promptly
- Close relationship with a top-level, full-service resource for network support
Progent's co-managed Call Center service is a proven on-going staff expansion alternative that allows IT groups to divide the responsibilities of Help Desk support seamlessly between their full-time IT staff and Progent's extensive pool of IT support specialists. Working as a transparent supplement of your full-time Call Center, Progent's co-managed Help Desk service is a joint support alternative powered by the leading shared professional services tool for managing, service requests, generating tickets, assigning ownership, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of background providing online and on-premises network services for businesses across the United States. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP, CISA, and CRISC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Harrisburg, Pennsylvania Organizations
Progent's veteran roster of certified engineers can provide Harrisburg, Pennsylvania businesses a broad array of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service organizations include:
Contact Progent for Short-Term Staff Augmentation for Harrisburg, Pennsylvania Organizations
To learn more about Progent's short-term staffing services for Harrisburg, Pennsylvania organizations, call 800-993-9400 or visit Contact Progent.