In addition to providing fast access to high-level IT professionals and subject matter experts (SMEs) to assist Harrisburg, Pennsylvania organizations to resolve specific technical issues or strategic projects, Progent can provide temporary supplemental staffing to deal with more generalized assistance such as PC help, network administration, and Help Desk services. Short-term staffing makes it possible for organizations to respond to anticipated or unexpected increases in the need for IT personnel, which may be caused by scenarios like company mergers, site relocation, platform upgrades, paradigm shifts like telecommuting, disaster response, seasonal variations, or new compliance requirements. Temporary staffing can also cover gaps caused by the absence of in-house IT personnel because of vacations, health issues, termination, or other reasons.

Benefits of Progent's Temporary Staff Augmentation Program
Progent's short-term staffing services offer organizations the ability to respond to increases in demand for network personnel without dealing with the costs and hassle that come with identifying and recruiting reliable IT help and without the burden of increasing your permanent head count.

Important aspects of Progent's temporary supplemental staffing services include:

  • Fast access to seasoned network professionals
  • Simple engagement, termination, and resumption of services
  • Transparent extension of your full-time IT team
  • Full documentation of services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved promptly
  • Strong relationship with a top-level, full-service source for IT support
Progent's Co-managed Help Desk Call Center Program
Progent's co-managed Call Center service is a specialized on-going staff augmentation option that allows IT organizations to divide the work of Call Center support seamlessly between their in-house network staff and Progent's nationwide team of IT support experts. Acting as a seamless extension of your in-house Help Desk, Progent's co-managed Call Center service is a collaborative service solution based on by the industry's leading shared PSA platform for streamlining, service requests, generating tickets, assigning ownership, tracking responses, and producing management reports.

Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises network expertise for organizations throughout the United States. Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's certifications.

Progent's Practice Areas for Harrisburg, Pennsylvania Organizations
Progent's nationwide team of certified consultants can provide Harrisburg, Pennsylvania companies a wide range of online consulting and debugging services. Areas of expertise covered under Progent's consulting program for network service firms include:

Contact Progent for Short-Term Staff Augmentation for Harrisburg, Pennsylvania Organizations
To find out more about Progent's short-term staff augmentation services for Harrisburg, Pennsylvania companies, call 800-993-9400 or visit Contact Progent.