In addition to providing rapid contact with high-level IT professionals and subject matter experts (SBEs) to help Harrisburg, Pennsylvania companies with discrete technical problems or longer-term initiatives, Progent offers temporary staffing to deal with more broadly defined assistance such as PC support, network management, and Call Center services. On-demand staffing makes it possible for businesses to respond to expected or unplanned peaks in the need for IT services, which may result from situations such as company mergers, site relocation, platform upgrades, paradigm shifts like work-from-home, disaster response, seasonal variations, or regulatory changes. Temporary IT staff augmentation can also fill voids resulting from the absence of full-time IT personnel because of scheduled vacations, health issues, resignation, etc.
Advantages of Progent's Temporary IT Staffing Program
Progent's short-term staff augmentation services give organizations the flexibility to react to increases in requirements for network personnel without dealing with the costs and hassle associated with vetting and recruiting appropriate technical personnel and without the burden of adding to your permanent staff size.
Important features of Progent's short-term staffing services include:
Progent's Co-managed Help Desk Call Center Service
- Rapid access to seasoned network professionals
- Easy engagement, termination, and re-engagement of services
- Seamless augmentation of your full-time IT team
- Full documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved promptly
- Close relationship with a world-class, full-spectrum resource for network support
Progent's co-managed Help Desk service is a specialized on-going staff augmentation option that allows IT groups to share the work of Call Center support transparently between their internal network staff and Progent's nationwide pool of IT support experts. Acting as a transparent supplement of your full-time Call Center, Progent's shared Help Desk service is a joint support solution based on by the industry's leading group professional services tool for managing, service requests, ticketing, assigning responsibility, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has two decades of background providing remote and on-premises IT expertise for businesses throughout the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.
Progent's Practice Areas for Harrisburg, Pennsylvania Organizations
Progent's veteran team of certified consultants and technical experts can deliver Harrisburg, Pennsylvania organizations a wide array of remote consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for network service firms include:
Contact Progent for Short-Term Staffing Services for Harrisburg, Pennsylvania Organizations
To learn more details about Progent's short-term supplemental staffing services for Harrisburg, Pennsylvania organizations, call 800-993-9400 or visit Contact Progent.