Besides providing fast access to high-level IT professionals and subject matter experts (SBEs) to assist Harrisburg, Pennsylvania organizations with specific technical problems or longer-term projects, Progent offers temporary supplemental staffing to deliver more broadly defined assistance like PC support, network administration, and Help Desk response. Short-term staffing makes it possible for businesses to respond to planned or unplanned peaks in the need for IT personnel, which may be caused by scenarios such as company mergers, data center relocation, technology migration, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Short-term staffing can also cover voids resulting from the absence of in-house staff members due to scheduled vacations, illness, resignation, or other reasons.
Benefits of Progent's Temporary IT Staffing Program
Progent's short-term staff augmentation services offer organizations the ability to respond to surges in requirements for network services without dealing with the expense and delays associated with reviewing and recruiting professional IT personnel and without the risk of increasing your permanent staff size.
Important features of Progent's short-term staff augmentation services include:
Progent's Shared Help Desk Call Center Service
- Fast availability of proven IT pros
- Simple engagement, cessation, and re-engagement of services
- Seamless extension of your in-house network support team
- Comprehensive documentation of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved fast
- Strong relationship with a world-class, full-spectrum resource for IT expertise
Progent's shared Call Center program is a proven on-going staff expansion alternative that enables IT organizations to divide the responsibilities of Help Desk Call Center support seamlessly between their in-house network staff and Progent's nationwide team of IT support specialists. Working as a transparent extension of your in-house Call Center, Progent's co-managed Help Desk service is a collaborative support alternative based on by the leading shared professional services (PSA) tool for managing, service calls, ticketing, assigning ownership, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of background delivering online and on-premises IT expertise for organizations across the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.
Progent's Practice Areas for Harrisburg, Pennsylvania Businesses
Progent's seasoned team of certified engineers can deliver Harrisburg, Pennsylvania organizations a broad array of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service firms include:
Contact Progent for Temporary IT Staffing for Harrisburg, Pennsylvania Businesses
To learn more details about Progent's short-term staff augmentation services for Harrisburg, Pennsylvania companies, call 800-993-9400 or visit Contact Progent.