Besides offering rapid access to guidance from high-level network consultants and subject matter experts to assist Harrisburg, Pennsylvania organizations with specific technical issues or longer-term initiatives, Progent can provide temporary staff augmentation to deal with more generalized services like desktop support, IT administration, and Help Desk services. Short-term staffing makes it possible for organizations to respond to anticipated or unexpected peaks in demand for network services, which may be caused by scenarios such as mergers and acquisitions, data center moves, technology upgrades, paradigm shifts like telecommuting, disaster recovery, busy seasons, or regulatory changes. Temporary IT staff augmentation can also fill gaps resulting from the absence of in-house staff members due to vacations, illness, termination, or other reasons.

Benefits of Progent's Short-Term Staffing Services
Progent's temporary staff augmentation services give organizations the ability to react to increases in demand for network personnel without dealing with the expense and delays that come with reviewing and recruiting appropriate IT help and without the burden of increasing your full-time staff size.

Key aspects of Progent's short-term staffing services include:

  • Fast availability of seasoned network pros
  • Easy initiation, termination, and resumption of services
  • Transparent augmentation of your full-time IT staff
  • Full reporting of services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled fast
  • Strong working relationship with a world-class, full-service source for network support
Progent's Co-managed Center Program
Progent's shared Help Desk Call Center program is a proven flexible staff augmentation option that enables IT groups to divide the work of Help Desk support seamlessly between their internal network staff and Progent's extensive pool of IT support specialists. Acting as a transparent extension of your in-house Call Center, Progent's co-managed Help Desk program is a collaborative support solution based on by the industry's leading shared PSA tool for managing, service requests, ticketing, assigning ownership, monitoring progress, and generating management reports.

Why Choose Progent?
Progent has two decades of experience delivering online and on-premises IT services for businesses across the United States. Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Harrisburg, Pennsylvania Companies
Progent's veteran roster of certified consultants and technical experts can deliver Harrisburg, Pennsylvania companies a wide range of remote technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for network service firms include:

Contact Progent for Short-Term IT Staffing for Harrisburg, Pennsylvania Companies
To find out more about Progent's temporary staff augmentation services for Harrisburg, Pennsylvania businesses, call 800-993-9400 or visit Contact Progent.