For small companies located in Harrisburg Pennsylvania, Progent offers support for information systems powered by UNIX or Linux or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity problems, plus the services of CISSP and CISM-certified security engineers to handle high-level security architecture and business continuity planning.
Progent's remote support engineers offer exceptional leverage due to the fact that they are equipped with the real-world background and the advanced technology to solve the majority of network problems rapidly. Efficient support reduces direct costs because service calls require fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your location. Your company saves even more in indirect costs by reducing or avoiding network outages and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and distracted executives.
Progent's pricing policy for remote help is structured to maximize the impact of your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike typical online support companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with situations where fast fixes manage to end up as large tabs. Progent's penchant for disposing of problems efficiently translates into your business saving cash.
Progent's Remote Support Tools
Over time, Progent has fine tuned an array of optimized technologies and field-tested processes which permit the maximum level of effectiveness for online engineering help and repair for small and midsize business information networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to communicate with your company's network without violating system security.
Progent's sophisticated service database application maintains thorough records of the support that Progent's clients have received. Progent's staff consultants have access to the history of services rendered to every Progent client by any engineer. This database of issues and responses is structured as a readily retrievable support database that permits Progent's online technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts can arrive at the most efficient resolutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote services in Harrisburg Pennsylvania or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's online network support professionals offer advanced credentials in an extensive array of disciplines. This breadth of technical skills allows Progent's consultants to tackle virtually any emergency that may take place in a small company network. Certificates earned by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support businesses with mixed-platform environments, Progent also provides the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services available from Progent to companies in Harrisburg include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a wide range of information technology including network architecture, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and simplified management, and transitioning from older applications to current Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical problems enables quick escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for diagnosing anomalies within UNIX/Linux systems powered by popular variants of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and validates an individual's technical skills at the expert level. Cisco CCIEs know how to resolve even the most complex challenges surrounding network design, installation, maintenance, security, and problem solving. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or locating program updates. CCIEs are an excellent value since their broad expertise permits them to solve the most difficult problems quickly. In typical instances, less experienced consultants can wrestle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few consulting providers make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so your company can get immediate help for serious network infrastructure problems that are lowering worker productivity but are outside the scope of your ordinary computer service resources. Progent's Cisco CCIE consultants can connect to your environment via advanced on-line troubleshooting tools in order to perform fast, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling selection of infrastructure appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, plus Virtual Private Network solutions.
Certified MS Windows Expertise
Progent's Microsoft-expert remote support engineers can deliver computer system troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can assist you with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and configuration, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full array of online desktop support and troubleshooting services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's accredited CISSP and ISSAP security consultants offer a range of security services to bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your business to recover rapidly after a serious breach. Security solutions available from Progent cover comprehensive security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recuperation from virus and worm assaults; configuring firewalls; designing safe architectures for remote and mobile connectivity; securing your email system from spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support to help organizations of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that utilize on-premises resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the services of world-class remote consulting professionals for contract projects that small companies frequently request. Billing charges for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables customers to complete major initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Harrisburg Pennsylvania Business Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Call Center service options for small companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller companies who don't have the resources to build and maintain an in-house Help Desk Call Center but who want quick response from an efficient Help Desk Call Center with proficient telephone support as well as the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading PSA platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can aid you in building an effective new Call Center or enhancing your current organization, evaluating or enhancing Help Desk Call Center software to address the particular demands of your business, or adding temporary online staff to reinforce your internal Call Center resources to handle unusually busy scenarios such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center staff of veteran network consultants provides your workers in Harrisburg Pennsylvania quick assistance from an effective technical support resource with extensive background providing telephone-based help and remote repair service for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial driver of business success, and Progent's intent is to solve and not simply report technical problems.
Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Group offers phone-based professional engineering support and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, programming, and education for popular Microsoft applications such as CRM, Project, MS Office Word, and Excel. To read more information on Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can support the creative elements of Mac environments by providing phone-based help services and education in imaging, audio, and video. Progent's support professionals can provide expertise in a large selection of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific jobs like capturing or digitizing audio/video or putting together an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Harrisburg Pennsylvania online computer system monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so your IT maintenance is proactive rather than reactive. By exposing potential issues before they evolve into full-scale emergencies, remote monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems that incorporate a combination of OS platforms.
To contact Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania