For small and midsize companies located in Harrisburg or anywhere in Pennsylvania, Progent provides technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity problems, as well as the services of CISSP-certified security consultants to help with high-level security design and business continuity planning.
Progent's remote technical support engineers represent exceptional value because they have the real-world experience and the sophisticated technology to solve the majority of network problems quickly. Efficient support reduces immediate expenses since solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company saves additionally with indirect costs by reducing or avoiding network downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's billing model for online help is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to typical remote service companies, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid situations where fast repairs manage to end up as large tabs. Progent's penchant for handling problems efficiently translates into your business conserving cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned a set of optimized technologies and field-proven processes which permit the highest level of efficiency for remote consulting and troubleshooting for small and midsize company computer networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity enables the consultants of Progent's online support team to access your company's environment without breaching system security.
Progent's highly evolved technical support database application includes comprehensive histories describing the support that Progent's customers have been provided. Progent's team engineers have access to the records of assistance delivered to every customer by every engineer. This archive of trouble tickets and responses is organized as an easily searchable proprietary knowledge base that permits Progent's online technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft permit access to additional extensive technical support databases and allow fast response from vendors' internal engineering staff with the result that Progent's online consulting specialists can determine the most efficient solutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Harrisburg or anywhere in Pennsylvania or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT help, visit Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's remote technical service experts offer certified skills in an extensive set of disciplines. This broad range of technical skills enables Progent's engineers to address practically any problem that may occur in a small or midsize business information system. Credentials earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.
To help businesses with mixed-platform environments, Progent also provides access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based support services available from Progent to clients in Harrisburg and anywhere in the state of Pennsylvania include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide array of information technology such as system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and simplified management, and transitioning from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency online help for troubleshooting anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for networking consultants, and validates an individual's network technology skills at the master level. Cisco qualified CCIEs know how to deal with the most complex issues associated with network planning, integration, management, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS Software network management tools and developing workarounds or identifying software updates. CCIEs provide excellent value because their depth of experience enables them to resolve the most intractable problems quickly. In typical cases, less experienced consultants can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few service organizations make Cisco CCIEs accessible to help small and mid-size businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so you can get urgent support for serious network infrastructure problems that are lowering business productivity but are not within the scope of your ordinary IT maintenance providers. Progent's Cisco-qualified CCIE engineers can communicate with your network using sophisticated on-line support technology in order to provide quick, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading selection of networking products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, as well as Virtual Private Network technology.
Authorized Microsoft Windows Support
Progent's Microsoft-expert online support experts can provide computer troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of consulting professionals who can help your company with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration consulting services,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of online PC desktop support including Microsoft Windows 7 migration support, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's accredited CISSP and ISSAP network security engineers offer a range of security services that can strengthen the immunity of your UNIX, Linux, Solaris, Mac or Windows network against attacks or help your company to clean up quickly after a serious penetration. Security services available from Progent include: comprehensive security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick recovery from malicious assaults; integrating firewalls; establishing secure architectures for remote and mobile access; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help organizations of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine local resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent offers the skills of world-class remote consulting professionals for special projects that small businesses often request. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology allows customers to execute major initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Harrisburg Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Call Center service options for small organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk services are intended for smaller businesses who don't have the resources to build and maintain an internal Help Desk but who require quick response from a reliable Help Desk with professional phone assistance as well as the in-depth expertise to escalate complex tasks to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk support transparently between your IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or improving your current one, identifying or modifying Help Desk Call Center software products to meet the special requirements of your company, or adding occasional phone support staff to work with your internal Help Desk Call Center resources to deal with demanding scenarios like software migrations, mass updates, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced network experts provides your workers in Harrisburg or anywhere in the state of Pennsylvania rapid access to a large technical support resource with substantial experience providing telephone-based consulting and remote troubleshooting for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk recognition as a major enabler of company success, and Progent's goal is to fix instead of merely record network issues.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Group offers remote professional consulting support and education in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for familiar Microsoft business applications including CRM, Office Project, Microsoft Word, and Excel. To learn more about Progent's expertise, programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac professionals can nurture the imaginative facets of Mac environments by delivering phone-based consulting services and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common projects such as capturing or digitizing audio/video or integrating an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in Harrisburg, or anywhere in the state of Pennsylvania, remote network and server monitoring support based on MS System Center Operations Manager network monitoring, adapted by Progent to fit your environment so your network maintenance is proactive rather than reactive. By spotting looming issues before they evolve into network outages, automated monitoring can avoid inconvenient and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that incorporate multiple platforms.
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.