UNIX and Linux Phone-based Technical Support for

For small and midsize companies located in Harrisburg Pennsylvania, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security engineers to handle high-level security architecture and business continuity preparedness.

Progent's online support services represent exceptional leverage because they have the practical background and the advanced tools to resolve most information system problems quickly. This lowers direct expenses since solutions require a smaller number of chargeable minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization benefits even more with incidental expenses by reducing or avoiding network outages and related losses due to business disruption, upset customers and vendors, unproductive employees, and de-focused management.

Progent's pricing model for online support is structured to maximize the impact of your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike many online service organizations, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and simple policy for billing eliminate situations where fast fixes somehow turn into major tabs. Progent's penchant for handling technical issues quickly results in your business spending less money.

Progent's Remote Service Tools
Over time, Progent has fine tuned a set of customized tools and proven processes which allow the maximum degree of effectiveness for remote help and repair for small business computer systems. Progent provides secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity enables the staff of Progent's Technical Response Center to connect to your company's system remotely without compromising network security.

Progent's sophisticated customer support reporting system keeps thorough records for the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of services delivered to every customer by every Progent engineer. This archive of problems and resolutions is stored as a quickly exploitable proprietary database that permits Progent's online technical engineers to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft make available other massive technical databases and permit fast access to manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to come up with the most efficient solutions promptly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in Harrisburg Pennsylvania or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.

Online Support Services Offered Progent
Progent's online consulting experts offer advanced credentials in an extensive set of technologies. This breadth of IT skills allows Progent's consultants to manage virtually any emergency that may occur in a small or midsize company network. Credentials awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.

To provide assistance to companies with multi-operating system networks, Progent also offers access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP consultants.

Online support services Offered by Progent to clients in Harrisburg include:

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a broad spectrum of information technology such as network architecture, email solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy administration, and transitioning from older applications to the latest Windows or Linux-based environments. Progent's team-based methodology for solving network issues enables quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.

  Progent's UNIX and Linux support engineers can offer urgent online assistance for analyzing problems within UNIX/Linux networks based on leading variants of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux versions for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking consultants, and validates a person's networking skills at the master level. Cisco qualified CCIEs can deal with the most complex problems occurring in network infrastructure planning, integration, administration, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network administration tools and developing alternate approaches or locating program updates. Cisco CCIEs are an excellent cost-effectiveness since their depth of experience permits them to solve even the most complex problems quickly. In many instances, less experienced service providers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Few consulting firms make CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone contact with a Cisco authorized CCIE so your company can get immediate support for severe network problems that are hurting worker efficiency but are not within the scope of your regular IT maintenance resources. Progent's Cisco-qualified CCIE support experts can communicate with your environment by means of sophisticated remote support tools in order to provide efficient, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading selection of networking devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.

• Authorized Windows Support
  Progent's Microsoft-premier remote support engineers can deliver network troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can assist you with a broad range of platform support including Microsoft Windows Server 2022 solution design and migration support, Windows Server 2019 expertise, Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, MS Exchange 2019 Server deployment, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration and hybrid integration consulting, SharePoint Server 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server upgrade, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server training, Small Business Server support, and Windows Essentials migration and cloud integration.

  Progent in addition offers a wide array of remote PC desktop consulting and support services such as Windows 11 migration and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Certified Network Security Experts
  Progent's qualified CISSP and ISSAP network security engineers can provide a variety of system protection services that can enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to clean up rapidly after a damaging penetration. Security services available from Progent include: comprehensive security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious attacks; installing firewalls; designing secure mechanisms for remote and mobile access; protecting your email infrastructure from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent offers expert online consulting support to help businesses of any size integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help your IT team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services that include Microsoft 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.

• Help Desk Call Center Services
  Progent's Help Desk support programs for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are well suited for small companies who lack the budget to assemble and manage an internal Help Desk Call Center but who want fast response from an efficient Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex trouble tickets to advanced consultants.

  Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the leading PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

  Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk Call Center or improving your existing one, identifying or modifying Help Desk Call Center software products to address the unique needs of your corporation, or adding temporary online personnel to work with your existing Call Center resources during high-demand events such as software transitions, mass upgrades, or rolling out brand new applications.

  Progent's Help Desk staff of experienced network experts offers your clients in Harrisburg Pennsylvania fast contact with a reliable support group with extensive background offering telephone-based consulting and remote troubleshooting for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center the reputation as a solid enabler of business efficiency, and Progent's policy is to solve rather than merely document network issues.

• Applications Services: Training, Custom Development, and Integration
  Progent's Applications Experts staff can supply phone-based professional engineering expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Word, and MS Office Excel. To find out additional information about Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

  Progent's Apple Mac experts can nurture the imaginative facets of Apple Mac systems by providing remote help support and education in imaging, audio, and motion video. Progent's consultants can provide assistance in a large selection of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special projects such as scanning or digitizing audio/video or configuring an audio/video production studio.

  Online Network and Server Monitoring Support
  Progent offers companies in Harrisburg Pennsylvania online network monitoring support based on Microsoft Operations Manager network monitoring, enhanced by Progent to fit your environment so your IT maintenance is proactive rather than reactive. By uncovering looming problems before they grow into crashes, automated monitoring can minimize stressful and expensive network crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments based on a combination of platforms.

Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.