For small companies located in Harrisburg Pennsylvania, Progent provides technical support for networks powered by UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote support to companies in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISSP and CISM-certified security consultants to handle high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers offer excellent leverage due to the fact that they have the real-world experience and the sophisticated tools to resolve most network problems quickly. Efficient support lowers direct expenses since service calls accumulate fewer billable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization benefits additionally with indirect costs by reducing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's pricing model for online help is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are charged exclusively for the services that you receive. In contrast to many online service companies, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid situations where fast solutions manage to end up as major bills. Progent's skill at handling technical issues quickly results in your business conserving money.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned a set of optimized technologies and field-tested processes which allow the maximum level of efficiency for online help and repair for small and midsize business computer systems. Progent provides safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to access your company's system remotely without compromising system security.
Progent's powerful technical support database system includes detailed records of all service that Progent's clients have been provided. Progent's team consultants have access to the records of services delivered to every client by any Progent engineer. This history of issues and fixes is stored as a readily exploitable internal knowledge base that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft permit access to additional extensive technical databases and permit quick access to vendors' in-house support staff so Progent's remote service specialists can come up with optimal solutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Harrisburg Pennsylvania or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's online technical support experts possess advanced credentials in a comprehensive array of technologies. This broad scope of IT skills enables Progent's engineers to resolve virtually any crisis likely to take place in a small or midsize business network. Credentials earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To help customers with multi-platform environments, Progent also provides the services of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online support Offered by Progent to customers in Harrisburg include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide spectrum of computer technology such as system architecture, messaging solutions, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and simplified management, and migration from older systems to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency remote help for troubleshooting problems affecting UNIX/Linux systems based on leading variants of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the top recognition for network infrastructure consultants, and validates a person's networking knowledge at the expert level. CCIEs know how to deal with the most stubborn issues surrounding network infrastructure planning, deployment, administration, protection, and repair. CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating program patches. Cisco CCIEs represent an exceptional value since their deep expertise allows them to find solutions for the most complex problems quickly. In common instances, less experienced consultants can struggle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco CCIEs accessible to assist small and medium sized companies. Progent offers quick phone contact with a Cisco authorized CCIE so you can get immediate help for serious network infrastructure issues that are hurting business productivity but are not within the experience of your regular IT support group or consultant. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of sophisticated remote support technology to perform quick, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading family of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Authorized Windows Experts
Progent's Microsoft-premier remote service experts offer computer repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and integration, Microsoft Teams consulting, Microsoft Skype for Business migration support, Microsoft Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of remote PC desktop support services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISSP and ISSAP security consultants can provide a range of security services that can enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to recuperate quickly after a damaging breach. Security solutions offered by Progent include: comprehensive security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious assaults; installing firewalls; designing safe architectures for remote and mobile communication; guarding your email infrastructure against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine physical resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over two decades of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent offers the skills of seasoned remote consulting experts for special projects that small companies frequently request. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute major projects economically and on time. Progent's special online consulting services include:
How Your Harrisburg Pennsylvania Company Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk Call Center support programs for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are designed for small businesses who don't have the budget to create an internal Call Center but who require quick communication with a dependable Call Center with professional phone support plus the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting support can support you in establishing an effective new Call Center or improving your existing one, selecting or enhancing Call Center software to meet the particular demands of your corporation, or adding temporary online personnel to reinforce your in-house Help Desk group during high-demand scenarios like software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk team of experienced information technology professionals gives your computer users in Harrisburg Pennsylvania immediate contact with a reliable support resource with extensive experience providing telephone-based support and online troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center perception as a key enabler of company success, and Progent's policy is to resolve rather than merely report network problems.
Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Team offers phone-based and in-depth consulting expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for familiar Microsoft business applications including CRM, MS Project, Word, and Office Excel. To learn more information about Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac experts can nurture the creative facets of Mac environments by delivering phone-based help support and education in graphics, audio, and motion video. Progent's consultants offer expertise in a large selection of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects such as capturing or digitizing audio/video or setting up an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Harrisburg Pennsylvania remote network and server monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so your IT support is proactive and automated. By detecting potential trouble spots before they result in network outages, system monitoring can head off disruptive and expensive service failures. Progent can also use system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that incorporate a variety of OS platforms.
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Eastern Pennsylvania