For small companies in Harrisburg Pennsylvania, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for complex infrastructure problems, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.
Progent's remote technical support engineers offer excellent leverage due to the fact that they are equipped with the practical experience and the advanced technology to resolve most information system issues rapidly. Efficient support lowers direct costs because solutions require fewer billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization benefits additionally with incidental costs by reducing or eliminating network downtime and associated losses due to business disruption, disgruntled clients, unproductive workers, and distracted executives.
Progent's pricing policy for online support is structured to get the most out of your network support investment. Progent charges per minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike many remote service companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid situations where fast repairs manage to turn into big tabs. Progent's penchant for solving technical issues efficiently translates into your company spending less money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has refined an array of customized technologies and field-tested methodologies which promote the highest level of effectiveness for remote technical support and repair for small and midsize company IT networks. Progent provides protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology allows the engineers of Progent's Technical Response Center to link to your environment remotely without breaching corporate security.
Progent's highly evolved customer support database system maintains comprehensive histories for the service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of all help rendered to every Progent customer by any Progent consultant. This archive of issues and fixes is structured as a quickly exploitable proprietary knowledge base that permits Progent's remote support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft permit access to other vast support knowledge bases and allow quick response from vendors' internal support staff with the result that Progent's remote service specialists can find the best resolutions in the least time.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in Harrisburg Pennsylvania or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.
Online Network Support Services Provided by Progent
Progent's remote network support engineers offer credentials in an extensive set of disciplines. This breadth of capability allows Progent's engineers to resolve practically any problem that may take place in a small company information system. Credentials held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to companies with mixed-operating system networks, Progent also offers access to consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services Offered by Progent to companies in Harrisburg include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide array of information technology including system infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified management, and transitioning from legacy systems to current Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network problems enables fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent online assistance for diagnosing problems affecting UNIX/Linux systems based on popular variants of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network professionals, and validates an individual's networking skills at the expert level. Cisco CCIEs know how to resolve even the most difficult challenges associated with network infrastructure planning, integration, administration, security, and repair. Cisco qualified CCIEs work closely with Cisco's internal engineers in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or locating program patches. Cisco CCIEs offer exceptional value since their broad expertise allows them to resolve even the most complex problems rapidly. In common cases, less qualified consultants can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few service firms make CCIEs accessible to support small and medium sized businesses. Progent offers quick telephone access to a CCIE so your company can get urgent assistance for complex network infrastructure problems that are crippling worker efficiency but are not within the comfort zone of your ordinary network support group or consultant. Progent's CCIE consultants can interface to your network via state-of-the-art on-line troubleshooting technology to provide quick, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's popular family of connectivity products such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, plus Virtual Private Network technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote service engineers offer computer repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration support,
SharePoint Server 2019 planning and deployment,
Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full range of online PC desktop support such as Windows 7 migration, moving to 64-bit workstation applications, configuring Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's accredited CISSP and ISSAP security consultants offer a range of security solutions to enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to clean up rapidly after a serious breach. Security services available from Progent include: thorough network security audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; installing firewalls; designing secure mechanisms for off-site and mobile connectivity; protecting your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support to help businesses of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small businesses frequently need. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology enables clients to execute major projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Harrisburg Pennsylvania Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Call Center support alternatives for small and midsize businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk services are designed for small businesses who don't have the money or time to build and maintain an in-house Help Desk Call Center but who require fast response from an effective Help Desk with professional telephone support plus the technical depth to escalate complex tasks to advanced consultants.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center consulting services can guide you in creating an efficient new Call Center or enhancing your current organization, identifying or customizing Help Desk Call Center software products to meet the special requirements of your corporation, or providing occasional phone support staff to supplement your internal Call Center group during high-demand events such as software migrations, major upgrades, or rolling out new applications.
Progent's Call Center staff of seasoned network experts gives your clients in Harrisburg Pennsylvania quick access to a large technical support resource with years of experience delivering phone consulting and online repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk perception as a solid enabler of business performance, and Progent's goal is to solve rather than simply track network issues.
Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Team provides remote advanced engineering expertise and education in specific business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, MS Office Word, and MS Excel. To read more information about Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac professionals can promote the creative facets of Apple Mac environments by providing remote help support and training in graphics, sound, and video. Progent's consultants can provide expertise in a large selection of Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures such as scanning or digitizing audio or video or configuring an audio/video post production lab.
Remote Network Monitoring Support
Progent offers businesses in Harrisburg Pennsylvania online network and server monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By anticipating potential problems before they expand into network outages, system monitoring can avoid inconvenient and costly service failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments that support multiple operating systems.
To contact Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent.
Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Eastern Pennsylvania