Immediate Phone Consulting for Harrisburg Pennsylvania UNIX, Linux, or Solaris NetworksFor small companies in Harrisburg Pennsylvania, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the services of CISA and CISM-certified security engineers to help with high-level security design and disaster recovery planning.

Progent's remote technical support services represent exceptional value because they have the real-world experience and the sophisticated tools to resolve most information system issues quickly. This lowers direct expenses because solutions take up a smaller number of billable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more in indirect costs by reducing or avoiding system downtime and related costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused executives.

Progent's pricing model for remote support is structured to get the most out of your IT service investment. Progent charges per minute for phone consulting, so you pay exclusively for the services that you receive. In contrast to typical online service companies, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor solutions somehow end up as major tabs. Progent's skill at solving technical issues quickly translates into your business saving cash.

Progent's Online Technical Support Technologies
Over the years, Progent has developed a collection of customized tools and field-tested methodologies which ensure the highest level of efficiency for online help and troubleshooting for small and midsize company information systems. Progent offers safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to connect to your computer system remotely without compromising network security.

Progent's highly evolved service reporting application maintains extensive records of the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of support delivered to every Progent customer by any Progent consultant. This history of problems and repairs is stored as an easily retrievable proprietary database that allows Progent's remote technical experts to share their knowledge company-wide to make sure that the quality of Progent's support services grows daily. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft make available other massive technical support knowledge bases and permit quick access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to come up with optimal resolutions in the least time.

Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Harrisburg Pennsylvania or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network help, visit Immediate Emergency Support.

Remote Support Services Available from Progent
Progent's phone-based network support engineers possess advanced credentials in an extensive set of disciplines. This broad range of technical skills permits Progent's engineers to manage practically any crisis that may crop up in a small company information system. Credentials earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Associate.

To help businesses with multi-platform environments, Progent also offers access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical services Offered by Progent to small businesses in Harrisburg include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a broad range of information technology including network infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server economization and easy administration, and migration from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's group-based approach to solving technical issues enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX and Linux consultants can provide urgent phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:

    Important Linux platforms for which Progent offers expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Infrastructure Engineers for Harrisburg PennsylvaniaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and validates a person's network technology skills at the expert level. CCIEs can handle even the most stubborn problems encountered in network infrastructure planning, installation, management, protection, and repair. CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or locating program updates. Cisco qualified CCIEs offer exceptional value because their depth of experience allows them to find solutions for the most difficult problems quickly. In typical cases, less experienced service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Few support organizations make CCIEs accessible to help small and mid-size companies. Progent offers quick phone access to a Cisco CCIE so you can receive timely assistance for severe network infrastructure issues that are crippling worker efficiency but are not within the scope of your regular IT service group or consultant. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using advanced remote support tools to provide quick, secure, and affordable diagnosis and repair. Progent's CCIEs can provide consulting for the entire range of Cisco's popular family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.

  • Certified MS Windows Expertise
    Microsoft Windows Experts for Harrisburg PennsylvaniaProgent's Microsoft-expert online support professionals can deliver network troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can assist your company with a broad range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment support, SharePoint Server 2019 design and integration, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent also can deliver a broad array of online PC desktop services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Premier System Security Specialists
    CISSP Premier System Security Professionals for Harrisburg PennsylvaniaProgent's certified CISSP, ISSAP, and CISM security consultants offer a range of security solutions to bolster the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or help your company to recover rapidly following a serious breach. Security support services offered by Progent include: in depth network security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from malicious assaults; integrating firewalls; designing safe architectures for off-site and mobile communication; securing your email infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support to help businesses of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud integration services that include Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects that small companies frequently request. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important fields of computer technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Call Center Support
    Progent's Help Desk support programs for small companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small businesses who lack the money or time to create an in-house Help Desk Call Center but who want fast communication with an efficient Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging problems to advanced consultants.

    Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk consulting expertise can aid you in building an efficient new Call Center or enhancing your current organization, evaluating or customizing Help Desk software products to meet the particular demands of your corporation, or providing temporary online staff to supplement your in-house Help Desk resources to deal with unusually busy scenarios such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran network professionals offers your clients in Harrisburg Pennsylvania quick assistance from a dependable network service group with extensive experience offering phone help and online repair service for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center perception as a solid driver of business productivity, and Progent's aim is to solve and not simply report IT issues.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff can supply online professional engineering support and education in specific business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for Microsoft business applications such as CRM, Microsoft Project, MS Office Word, and Office Excel. To learn more about Progent's expertise, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can promote the creative aspect of Apple Mac systems by delivering phone-based consulting services and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a large selection of Macintosh creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio or video or establishing an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Harrisburg Pennsylvania remote network monitoring services centered around Microsoft Operations Manager network monitoring and reporting, customized by Progent to suit your environment so that your computer maintenance is proactive and automated. By spotting possible problems before they cause downtime, remote monitoring can minimize inconvenient and expensive service failures. Progent can also provide help with system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments powered by a mix of operating systems.

How Your Harrisburg Pennsylvania Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online help with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.

Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.

Onsite IT Consulting
Progent locations in Philadelphia and Eastern Pennsylvania

City Address Phone Link
Allentown 1275 Glenlivet Drive, Suite 100
Allentown, PA 18106
United States
(484) 656-7222 Allentown Network Support Services
Harrisburg 2225 Sycamore Street
Harrisburg, PA 17111
United States
(717) 999-2880 Harrisburg Network Support Services
Philadelphia 1735 Market Street, Suite 3750
Philadelphia, PA 19103
United States
(267) 592-4430 Philadelphia Network Support Services
Wilmington 1521 Concord Pike (US 202)
Wilmington, DE 19803
United States
(302) 425-9800 Wilmington Network Support Services

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    Progent's consultants offer Mac users a range of services such as desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Entourage and email help, security services, and one-on-one training. Progent can help businesses to migrate to macOS from Mac OS X or earlier versions of OS X and Progent can offer expertise with macOS and Mac OS X application software. Progent can also help your business with Apple iPhone support and Apple iPad synchronization, or moving to iCloud services. For business environments built solely on Mac OS X or for systems with a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of planning, configuring and supporting a network infrastructure that is reliable, safe, fast and aligned with your company's business goals.

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    Microsoft SQL Server 2016 introduces significant enhancements in performance, scale, data security, high-availability, BOYD integration, and built-in analytics and reporting. Innovations include PolyBase for processing structured and unstructured databases in one appliance for big data applications, R language support, Always Encrypted mode, Mobile Reports, and seamless management of on-premises and cloud-based operations and services. Progent's Microsoft-certified consulting team can deliver online and on-premises expertise to help businesses of any size to configure, administer or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft platforms such as Windows Server, Exchange, SharePoint, Dynamics GP, Lync or Skype for Business, and SCOM.

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    Progent's ProSight family of managed IT services are designed to provide organizations who maintain minimal internal network administration and support staffs with low-cost help from enterprise-class management tools and consulting experts. Advantages of Progent's ProSight catalog of managed IT services include flat-rate network management costs, smart automation of common management tasks, continual absorption of new technology, smooth migration from older technology to modern solutions, improved fit between information technology with strategic objectives, guidance from seasoned IT experts, and allowing management to focus on business issues instead of ever-changing network technology.

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    Progent offers nationwide online help and consulting services for companies that operate environments based on variants of the Linux OS or whose IT systems include a mix of Linux platforms/Linux and Microsoft products. Online technical support provides maximum leverage for your IT budget by extending user productivity and limiting the time billed for network analysis and repair. Sophisticated online access utilities and skilled technicians and consultants allow Progent to handle most IT issues without wasting time and money by traveling to your site. In most of situations your IT issues can be dealt with over the phone or through a combination of phone support and online connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISA and CISM certified security specialists to assist you with the most challenging network problems.

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    Progent's Microsoft-certified consulting experts have over a decade of experience designing, implementing, optimizing and repairing System Center Operations Manager solutions and offer organizations of all sizes advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for SCOM 2012 servers that delivers the performance and resilience required to watch over your datacenter effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also assist you to install and customize SCOM 2012 management packs based on leading practices for tracking network infrastructure and Microsoft and third-party apps and services. Also, Progent can provide responsive online or onsite troubleshooting to assist you to remediate serious problems uncovered by System Center 2012 Operations Manager.

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    Progent's Microsoft-certified consultants can assist you to evaluate the advantages of Windows Server 2012 R2 for your organization, create pilot systems and rollout strategies, optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, train your IT support, staff, create an enterprise-wide security strategy, automate network management, assist with application development, and build and test a disaster recovery/business continuity plan.

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    Progent's experts can provide Apple macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X consulting, Mac integration with Windows networks, Entourage and email expertise, security services, and custom education. Progent can assist clients to migrate to macOS from Mac OS X or other earlier editions of Apple Mac OS X and Progent can offer help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with Apple iPhone support and Apple iPad synchronization, or migrating to iCloud. For business environments built exclusively on macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of planning, integrating and maintaining a network environment that is available, secure, efficient and aligned with your company's objectives.

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    Progent can supply small businesses with an IT management expert who can act as a part-time Chief Information Officer. This part-time CIO can provide long-term direction to help you integrate appropriate technology to improve business processes so they align better with your corporate objectives. Your company can develop and install a well conceived IT strategy without absorbing the cost of a full-time senior IT executive.

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    Progent offers a selection of IT support packages for small companies. These information technology outsourcing and network monitoring solutions are built around the anticipatory problem solving abilities of Operations Manager 2007, a state-of-the-art network and system management product that tracks the availability, performance, and safety of your network and identifies potential problems before they can disrupt your network. With Progent's economically priced network service packages, small businesses can select a simple co-sourcing package based on Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution.

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    Even if your business has a minimal network support group and a limited IT budget, your information system can still feature the same high availability and responsiveness that once needed a substantial in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-premier IT professionals, the most recent system management products for proactive monitoring and alerts, and cost-effective service programs such as a help desk call center to keep your mission-critical business applications and hardware up and running.

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    Progent's support services for software and firmware patch management offer businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and tracking updates to your servers, such as printers and scanners, network appliances like switches and Wi-Fi APs, and IoT devices like alarms and robotics.

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    Progent's Microsoft certified support team can help you define and deploy an efficient in-place Microsoft Exchange 2007 upgrade strategy that minimizes network downtime, simplifies ongoing service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-site migrations, Progent offers the knowledge and experience to complete your move rapidly and economically. Progent's Microsoft Exchange Server 2007 help, repair, and consulting services include assistance with the configuration of outside vendor add-ons to Exchange Server 2007 and the design of unified messaging solutions powered by Exchange 2007 Server.

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    Progent can provide small companies with an IT management expert who can act as a part-time CIO. This part-time CIO can provide strategic direction to help you deploy appropriate IT products to enhance business operations so they match more closely with your corporate goals. Your business can create and install a well conceived IT plan without absorbing the cost of a full-time Chief Information Officer.

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    Progent's experienced Cisco network security consulting professionals offer high-level PIX Firewall and ASA Firewall consulting services covering architecture, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers robust user and software policy enforcement, sophisticated attack defense, and secure access services. Ranging from compact, easy-to-install desktop devices for small and home offices to scalable enterprise-grade appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of protection, high throughput, and high availability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built platform, eliminating common OS-specific security holes.

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    Progent's Cisco-certified Catalyst 802.11ax AP experts can provide economical remote and onsite help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless APs.

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    Progent's Cisco-Premier network consultants can show you how to use Cisco's network management utilities along with a variety of specialized third-party products to create a complete network management strategy to keep your environment operating reliably, conserve expensive resources, guard your data, revive quickly from device breakdown or deliberate attacks, and allow you to expand or reassign network resources intelligently and affordably as your company grows.

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    Progent's consultants can provide remote and on-premises expertise for companies of all sizes to evaluate the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can assist your business to design a local, cloud-based or mixed topology; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office or Microsoft 365; configure HA solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party collaboration platforms such as Cisco Video Interop Server. Progent's certified data security experts can assist you create and verify a security strategy for your Skype for Business solution that is compliant with government and industry requirements.

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    Progent's Microsoft-certified consultants can help your company to assess the benefits of Lync Server for your environment and can assist you to design and execute a rollout of Microsoft Lync Server that centralizes the administration of IM and Presence and improves the productivity of your office staff, telecommuters, and smartphone users. Progent can in addition help you to carry out an efficient upgrade to Lync Server 2010 from Office Communications Server or Microsoft Live Communications Server, integrate Microsoft Lync Server with Exchange Server, Microsoft SharePoint, and SQL Server, show you how to use Microsoft Lync Server 2010 to enhance the team-computing functions of MS Office programs, and offer training and ongoing support for Lync Server and other Microsoft platforms.

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