For small companies located in Harrisburg Pennsylvania, Progent offers technical support for networks based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging connectivity issues, plus the services of CISSP and CISM-accredited security consultants to handle high-level security architecture and business continuity planning.
Progent's remote support engineers offer excellent value due to the fact that they have the practical background and the sophisticated tools to solve the majority of information system issues rapidly. This reduces direct expenses since service calls take up fewer billable minutes. Remote support also avoids the cost of sending an engineer to your site. Your company saves even more with incidental expenses by minimizing or avoiding system outages and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's pricing policy for online support is structured to maximize the impact of your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are billed only for the services that you receive. In contrast to many remote support firms, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and clean model for billing avoid situations where speedy. minor solutions manage to end up as major bills. Progent's skill at dealing with problems efficiently results in your company spending less money.
Progent's Online Support Tools
Over the years, Progent has refined an arsenal of optimized tools and proven processes that allow the highest degree of efficiency for online help and repair for small company IT networks. Progent provides protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to interface to your company's system remotely without violating system security.
Progent's advanced service database system keeps comprehensive documentation describing the service that Progent's clients have been provided. Progent's team consultants have access to the history of services rendered to each customer by any Progent consultant. This history of issues and repairs is stored as a quickly accessible proprietary database that allows Progent's online support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft make available additional vast technical databases and permit quick access to vendors' internal support staff so Progent's remote consulting experts can arrive at optimal resolutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Harrisburg Pennsylvania or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's remote technical service professionals possess advanced credentials in an extensive array of products and technologies. This breadth of IT skills allows Progent's engineers to handle virtually any emergency that may take place in a small business information system. Credentials earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to customers with mixed-platform networks, Progent also offers the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online services Offered by Progent to companies in Harrisburg include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a wide spectrum of information technology such as network architecture, messaging solutions, system and operational security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and migration from older systems to current MS Windows or Linux solutions. Progent's group-oriented methodology for solving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency online assistance for diagnosing anomalies within UNIX/Linux systems powered by leading versions of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure professionals, and certifies a person's network technology skills at the master level. CCIEs can handle the most stubborn issues surrounding network design, deployment, maintenance, protection, and problem solving. CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with IOS network administration utilities and developing workarounds or locating software updates. Cisco CCIEs represent an excellent value because their depth of experience enables them to solve even the most complex problems quickly. In common instances, less experienced service providers can wrestle for many hours or even days with identical tasks that a CCIE can fix in minutes.
Few consulting firms make CCIEs available to help small and mid-size businesses. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can receive urgent help for severe network infrastructure issues that are impacting worker productivity but are beyond the experience of your ordinary IT maintenance personnel. Progent's CCIE support experts can interface to your network using sophisticated remote support technology in order to provide quick, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling selection of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online support engineers can provide network repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a wide range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration support,
SharePoint 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business migration support, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Experts
Progent's qualified CISM and CISSP network security consultants offer a variety of security services that can bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to recover rapidly after a damaging breach. Security support services available from Progent include: thorough network security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm assaults; installing firewalls; designing safe mechanisms for off-site and mobile connectivity; securing your messaging system against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting support to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent can provide the skills of seasoned online consulting professionals for contract IT projects that small companies often need. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Harrisburg Pennsylvania Company Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center programs for small businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are intended for smaller organizations who lack the resources to create an in-house Help Desk but who want fast access to an effective Help Desk with professional phone support as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting expertise can guide you in establishing an effective new Call Center or improving your current organization, selecting or customizing Call Center software to address the particular requirements of your business, or providing occasional phone support staff to work with your internal Call Center group during demanding situations like software migrations, mass upgrades, or installing new applications.
Progent's Help Desk team of seasoned information technology consultants provides your workers in Harrisburg Pennsylvania fast contact with an efficient network service resource with extensive background offering phone help and online diagnostics for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a key enabler of company productivity, and Progent's target is to resolve instead of just track IT problems.
Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Group can supply phone-based professional engineering expertise and education in special business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, MS Office Word, and MS Excel. To find out more information on Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac consultants can nurture the creative facets of Apple Mac systems by delivering phone-based consulting support and education in graphics, audio, and video. Progent's support professionals can provide help in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific procedures like scanning or digitizing audio/video or establishing an audio/video post production lab.
Online Network Monitoring Support
Progent can provide businesses in Harrisburg Pennsylvania online computer system monitoring support based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your environment so your IT maintenance is proactive rather than reactive. By exposing looming trouble spots before they grow into full-scale emergencies, automated monitoring can avoid inconvenient and costly network breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments powered by a combination of operating systems.
To get in touch with Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania