Fast Remote Help for Harrisburg Pennsylvania Computer Systems
For companies in Harrisburg Pennsylvania, Progent provides remote help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the assistance of CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated technology required to resolve the majority of network problems rapidly. Efficient support reduces immediate expenses because solutions accumulate fewer chargeable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company saves even more in indirect costs by minimizing or eliminating network outages and associated losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive remote technical support experience is especially important in environments that depend on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's billing model for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe just for the support that you receive. In contrast to typical remote service organizations, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for billing do away with situations where quick solutions manage to turn into large invoices. Progent's skill at solving problems quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of customized tools and field-proven processes which ensure the maximum degree of efficiency for online engineering help and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's remote service group to access your computer system remotely without violating system security.
Progent's proven service database system keeps comprehensive documentation for the service that Progent's clients have been provided. Progent's staff consultants have access to the records of all help delivered to every Progent customer by any Progent engineer. This history of trouble tickets and repairs is stored as a quickly retrievable support database that enables Progent's online technical engineers to share their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and working associations with important technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's online consulting experts are able to find optimal resolutions promptly.
Remote technical support services offered by Progent to businesses in Harrisburg Pennsylvania include:
Authorized Windows Support
Progent's Microsoft-certified remote service experts can deliver computer system repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a wide range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of affordable desktop consulting and support services to help your company to deploy, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and validates a consultant's networking skills at the expert level. CCIEs know how to handle the most complex problems occurring in network design, deployment, administration, compliance, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration tools and developing alternate approaches or locating program updates. CCIEs provide excellent cost-effectiveness because their deep experience permits them to find solutions for problems quickly. In many instances, less experienced service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE consultants can tie into your network by means of the latest on-line troubleshooting technology in order to provide quick, secure, and economical diagnosis and repair.
Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Eastern Pennsylvania
Progent's CCIEs offer expertise in the complete line of Cisco's market leading family of infrastructure products by delivering services such as:
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection services that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to clean up quickly after a damaging penetration. Security consulting services available from Progent include: in depth network security assessment utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; building safe mechanisms for remote and mobile access; guarding your email system against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting services to help companies of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine on-premises resources along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable process for restoring services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to address a broad range of information technologies including network infrastructure, email systems, system and operational security, plus UNIX and Windows integration. For server hardware economization and simplified administration in networks that include Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance resolving problems affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Apple Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same advanced technology used by many of the world's top enterprises. Progent's ProSight line of network management outsourcing services covers all key areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent consultant so all looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Harrisburg Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk consulting support can guide you in creating an effective new Help Desk or enhancing your current organization, identifying or customizing Call Center software products to handle the unique needs of your company, or providing occasional phone support staff to work with your in-house Help Desk group to handle unusually busy events like software migrations, major updates, or rolling out new applications.
Progent's Help Desk staff of veteran network consultants offers your workers in Harrisburg Pennsylvania rapid communication with a dependable technical support resource with substantial experience providing telephone-based support and online repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk recognition as a significant enabler of business success, and Progent's policy is to solve and not merely record technical issues.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Experts Group provides remote and in-depth consulting expertise and training in key business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for familiar Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, custom development, and education services, see Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Harrisburg Pennsylvania online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your business so your computer support is proactive rather than reactive. By detecting potential problems before they result in full-scale emergencies, remote monitoring can ward off stressful and expensive network failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that incorporate multiple OS platforms.
To contact Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Harrisburg Pennsylvania, Progent's phone-based network support specialists are ready to deliver expert and affordable IT support the instant your business requires it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune online access tools to fix network problems rapidly while avoiding the expense and lost time associated with on-premises service calls.
Even if your Harrisburg business deals with a local freelance consultant or maintains an in-house organization that can deal with the majority of network problems, Progentís Microsoft certified consultants can provide a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the knowledge to fix unexpected network emergencies or especially complex integration projects.
Advantages of Progent's IT Support for Offices in Harrisburg Pennsylvania
Progent's online technical help services allow your Harrisburg company to have the advantages of timely, world-class IT support without the cost of maintaining a full-time IT organization. Your network will derive greater strategic value by becoming more reliable, efficient, and protected. Advantages to your company include:
- Convenient virtual extension of your local support resources
For most businesses in Harrisburg Pennsylvania, nearby network support providers, whether made up of independent consultants or an in-house maintenance staff, can solve the majority of technical issues. On the other hand, IT crises may strike when your regular resources are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your usual service technicians. In these situations, Progent's online support professionals offer a convenient, quick, and affordable way to supplement your regular help and to convey useful knowledge to increase your ability to resolve future issues locally.
- Less Reliance on Individual Service Providers
For IT maintenance, smaller organizations commonly rely on independent freelance service providers. Although independent service people carry less overhead than big consulting firms and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the lack of fallback help may require your business to go without help during an IT crisis. As your company grows, system unavailability and trouble with critical applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of reserve support experts to insure your network is always available.
- Create a Scalable Basis for Seamless Growth
Organizations typically begin with an IT architecture created on a shoestring budget. Lacking a robust infrastructure, band-aid repairs can get piled on top of a shaky foundation. When a network grows, stability and scalability problems can impede the success of the business. Such badly designed environments need proper analysis, smart long-term planning, and broad-based IT expertise to evolve to a system infrastructure that can deliver the stable foundation to handle vital business demands and simplify future expansion.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller offices require advice and technical training to negotiate an ever more complicated maze of technology alternatives capable of promoting business success and enhancing efficiency. Businesses hardly need a computer consultant who is trying to resell a certain vendor's technology. Network support and product sales can result in a situation where the recommended
solution is built around a predetermined product rather than the true needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to align technical expertise with the real needs of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT knowledge, fine tuned support tools, and understanding of enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller service firms, individual freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does Our Company Start Getting Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, at the front lines of IT support, performing a broad range of technical projects for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class technical skills, but also a consultant with proven methods for using computer knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises help by the minute. As a result, you pay just for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you won't be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Businesses who utilize trusted freelance service providers or who maintain in-house IT personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and efficient.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.