Fast and Affordable Online Help for Harrisburg Pennsylvania Computer Systems
For businesses in Harrisburg Pennsylvania, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, plus the services of CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting issues.
Progent's remote support engineers offer excellent leverage because they have the practical experience and have access to the sophisticated technology necessary to solve the majority of information system problems quickly. This reduces immediate costs because service calls accumulate minimal chargeable minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and associated losses due to business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced online technical support expertise is especially important for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's pricing policy for online help is structured to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to many online service organizations, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and clean model for billing save you from situations where quick solutions somehow turn into major invoices. Progent's skill at dealing with technical issues quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of optimized technologies and proven processes that allow the maximum level of efficiency for remote technical support and repair for IT networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to link to your network remotely without violating network security.
Progent's sophisticated service reporting system maintains thorough histories for all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of services rendered to every client by any Progent engineer. This archive of anomalies and responses is stored as an easily accessible internal knowledge base that permits Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick access to manufacturers' in-house support staff with the result that Progent's remote service experts are able to arrive at the best resolutions quickly.
Online technical support services available from Progent to companies in Harrisburg Pennsylvania include:
Authorized MS Windows Experts
Progent's Microsoft-expert online service professionals can provide computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration support, Microsoft Teams integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop support services to assist you company to deploy, configure, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking consultants, and certifies a person's network technology skills at the master level. Cisco-qualified CCIEs know how to deal with the most difficult challenges surrounding network infrastructure planning, integration, management, security, and problem solving. CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or locating software patches. CCIEs are an excellent value since their deep experience permits them to find solutions for problems rapidly. In many instances, less qualified service providers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment via the latest remote troubleshooting tools to perform fast, secure, and affordable diagnosis and repair.
Philadelphia and Eastern Pennsylvania Contact Information:
Progent offers consulting services and onsite technical support throughout Eastern Pennsylvania and Delaware.
Progent locations in Philadelphia and Eastern Pennsylvania
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's market leading family of infrastructure appliances. Cisco infrastructure support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless AP layout and set up, Cisco Aironet Wireless Access Points deployment services, Cisco WiFi controllers support Services, Cisco VPN engineering help, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Engineers
Progent's certified CISM and CISSP cybersecurity consultants offer a range of security services that can strengthen the safety of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or help your business to recover quickly after a serious penetration. Security services offered by Progent include: thorough information security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; setting up firewalls; building safe techniques for off-site and mobile communication; protecting your messaging infrastructure against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting support to help organizations of any size connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine physical IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable process for restoring services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to cover a broad spectrum of information technologies such as network architecture, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified administration in environments that incorporate Linux and Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with migration from older applications to Windows or Linux-based environments. Progent's group-based approach to resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Important Linux versions for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by many of the industry's top enterprises. The ProSight suite of outsourced network management services covers all key facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects. Progent's charges for ongoing consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables clients to complete major initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Harrisburg Company Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Call Center service offerings for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Call Center consulting services can assist you in building an effective new Call Center or revamping your existing organization, evaluating or customizing Call Center software to handle the particular demands of your company, or adding temporary online personnel to supplement your in-house Call Center team during high-demand events like software migrations, mass updates, or rolling out new business software.
Progent's Help Desk team of experienced network professionals gives your computer users in Harrisburg Pennsylvania immediate assistance from an effective support resource with extensive experience providing telephone-based help and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a solid contributor to business success, and Progent's intent is to fix instead of just track network issues.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Group offers phone-based advanced consulting expertise and training in key business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver organizations in Harrisburg Pennsylvania online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your environment so your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they cause network outages, remote monitoring can avoid stressful and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or networks that support a combination of operating systems.
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Harrisburg Pennsylvania, Progent's phone-based computer support specialists are ready to deliver expert and economical IT support the instant your organization has to have it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with in-person support visits.
Even if your Harrisburg company deals with a local independent consultant or maintains an in-house IT staff that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the experience to resolve sudden system emergencies or particularly tough integration projects.
Advantages of Progent's IT Support for Companies in Harrisburg Pennsylvania
Progent's remote technical help services enable your Harrisburg company to enjoy the advantages of immediate, expert IT support without the cost of managing a full-time IT organization. Your information system will derive added strategic value by being increasingly available, productive, and secure. Benefits to your company include:
- Convenient virtual expansion of your on-site support resources
With most businesses in Harrisburg Pennsylvania, nearby computer support resources, whether represented by independent consultants or a full-time maintenance staff, can solve typical network problems. On the other hand, major troubles might occur when local resources are overstretched or absent, and some problems may involve IT products that is beyond the scope of your usual service technicians. In these cases, Progent's online service specialists offer an easy, quick, and budget-friendly way to supplement your regular resources and to transfer valuable information to improve your ability to deal with future problems locally.
- Less Reliance on Freelance Consultants
For IT maintenance, smaller organizations commonly depend on independent freelance consultants. While freelance consultants carry less overhead than larger consulting firms and can often charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the absence of fallback personnel may force your business to go without assistance during an IT crisis. As your company expands, system downtime and problems with critical applications become more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of reserve support expertise to make sure your network stays available.
- Create a Scalable Foundation for Seamless Growth
Businesses often begin with an IT architecture created on a shoestring budget. Without a scalable infrastructure, band-aid fixes can get thrown on top of a shaky foundation. As a network grows, stability and expandability problems can hinder the productivity of the organization. These badly designed environments need careful assessment, smart long-term planning, and broad-based IT expertise to evolve to a network architecture able to offer the solid foundation to handle vital business requirements and simplify future growth.
- Work with Problem Solvers Rather Than Technology Resellers
Smaller companies require advice and technical education to negotiate an increasingly complex maze of product options available for accelerating business success and improving productivity. These companies do not need a computer engineer who is attempting to earn a commission on a specific vendor's products. IT support and product sales can result in a situation where the proposed
solution is designed around a predetermined technology instead of the true needs of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to match IT consulting with the real interests of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT expertise, fine tuned support software, and familiarity with corporate IT enable businesses to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site help per minute. As a result, you owe exclusively for received services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for support services provided during regular business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you won't be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Businesses who utilize trusted independent consultants or who employ internal IT personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, protected, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.