Immediate Remote Support for Harrisburg Pennsylvania Information Networks
Urgent Phone Consulting for Harrisburg NetworksFor companies in Harrisburg Pennsylvania, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex infrastructure issues, plus the assistance of CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's online support engineers offer excellent leverage because they possess the real-world background and have access to the sophisticated tools necessary to resolve the majority of network issues rapidly. Efficient support reduces direct expenses because service calls require minimal billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your company saves additionally with indirect costs by reducing or avoiding network outages and associated costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is especially valuable for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you actually get. Unlike typical online service companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and simple model for pricing save you from situations where fast repairs somehow end up as big invoices. Progent's penchant for handling technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested processes that allow the highest degree of effectiveness for online technical support and repair for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's Technical Response Center to connect to your company's system without violating network security.

Progent's powerful customer support database system stores thorough documentation of all service that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of services delivered to each client by every Progent engineer. This archive of trouble tickets and responses is structured as a quickly searchable support knowledge base that enables Progent's online support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists can find optimal solutions in the least time.

Online support provided by Progent to clients in Harrisburg Pennsylvania include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight line of network monitoring and management services covers all critical areas of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including protection, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup product vendors to create ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and enable transparent backup and rapid restoration of important files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or software glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed backup services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of any size a versatile and affordable alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. Besides maximizing the security and functionality of your computer network, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic projects and activities that deliver maximum business value from your network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a protected application and enter your password you are asked to verify who you are on a device that only you have and that uses a different network channel. A broad selection of out-of-band devices can be utilized for this second means of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate several validation devices. To find out more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time and in-depth management reporting utilities designed to integrate with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so that all potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Billing charges for longer-term consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology enables clients to complete major projects economically and on schedule. Progent's special remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of veteran information technology professionals gives your customers in Harrisburg Pennsylvania fast assistance from a large network service group with substantial experience offering telephone-based support and remote troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center perception as a major contributor to business productivity, and Progent's intent is to resolve rather than merely track IT issues.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Group can supply online professional consulting expertise and education in special business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for Microsoft business applications including CRM, MS Project, Office Word, and Microsoft 365 Excel. For more information about Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center2, expand or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Harrisburg Pennsylvania remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to fit your environment so your computer maintenance is proactive rather than reactive. By anticipating possible issues before they cause network outages, remote monitoring can avoid disruptive and expensive information system failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks based on a combination of operating systems.
How Your Harrisburg Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Harrisburg Pennsylvania, Progent's phone-based network support engineers are ready to provide effective and cost-effective system support whenever your organization requires it. More than two decades of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote access tools to fix IT problems quickly while avoiding the cost and lost time associated with on-premises support calls.

Even if your Harrisburg company works with a regular independent support technician or maintains an in-house IT staff that can deal with common network issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to fix sudden network crises or particularly complicated integration projects.

Advantages of Progent's Network Help for Companies in Harrisburg Pennsylvania
Progent's remote network troubleshooting services allow your Harrisburg company to realize the benefits of timely, expert network support without the expense of maintaining a full-time IT organization. Your information system will acquire greater strategic value by being increasingly reliable, efficient, and secure. Advantages to your company include:

  • Seamless remote extension of your on-site IT resources
    For most companies in Harrisburg Pennsylvania, nearby computer service resources, whether made up of outside consultants or a full-time IT staff, can take care of the majority of network problems. On the other hand, major troubles may occur when your regular support personnel are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your onsite support technicians. In these situations, Progent's on-call service professionals give you a convenient, quick, and economical way to augment your local help and to transfer useful information to improve your capability to resolve future problems in-house.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller businesses commonly depend on independent freelance service providers. Although independent service people have less internal costs than larger consulting organizations and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the lack of reserve personnel may require your company to go without assistance during an emergency. As your business grows, system downtime and problems with vital software are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of backup support expertise to make sure your network stays up and running.

  • Create a Solid Basis for Smooth Growth
    Companies often start with an information architecture created on a modest budget. Without a scalable infrastructure, band-aid repairs can get thrown onto a weak foundation. As a network grows, stability and scalability issues can hinder the productivity of the business. These poorly built environments need proper assessment, smart strategic planning, and wide IT knowledge to upgrade to a system infrastructure able to provide the solid foundation to meet critical business demands and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller offices need advice and technical education to negotiate an ever more complicated maze of technology alternatives available for promoting business success and improving efficiency. They hardly need a network consultant who is trying to sell a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is built around a predetermined product rather than the true requirements of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match IT consulting with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT background, refined support software, and familiarity with enterprise networking allow companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, at the front lines of IT service, performing a broad range of IT projects for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This means that you get not just expert IT skills, but also a consultant with field-tested methods for using technical knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site help per minute. As a result, you owe only for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services provided during normal working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has few competitors. Businesses who utilize familiar independent service providers or who employ in-house IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, network monitoring can save your IT network from painful and costly service losses.
How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

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