Fast Remote Technical Support for Harrisburg Networks
Fast Phone Help for Harrisburg NetworksFor businesses located in Harrisburg or anywhere in the state of Pennsylvania, Progent offers online help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's remote support experts provide excellent leverage due to the fact that they possess the practical background and have access to the advanced tools necessary to resolve the majority of information system issues quickly. This reduces immediate expenses since solutions use up fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your organization saves additionally with incidental costs by minimizing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support experience is especially important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike typical online service companies, Progent requires no startup charge or minimum fees. Progent's per-minute billing unit and simple model for pricing eliminate situations where speedy. minor fixes manage to turn into major bills. Progent's penchant for handling technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of customized technologies and field-tested processes which ensure the highest level of effectiveness for online technical support and troubleshooting for information systems of any size. Progent offers protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's online support team to communicate with your system remotely without compromising corporate security.

Progent's sophisticated technical support database application stores detailed records describing the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of support delivered to each client by every Progent consultant. This history of anomalies and resolutions is structured as an easily searchable internal knowledge base that enables Progent's remote support professionals to share their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's extensive list of certifications and close associations with major vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and permit quick access to vendors' internal support staff so Progent's online service specialists can find the most efficient solutions promptly.

Online support services offered by Progent to clients in Harrisburg and throughout the state of Pennsylvania include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services covers all critical areas of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT programs. Progent's rates for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables clients to execute major projects within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk Call Center consulting support can aid you in creating an effective new Help Desk or enhancing your established one, evaluating or modifying Help Desk Call Center software to handle the particular needs of your business, or providing temporary phone support personnel to supplement your existing Help Desk team during demanding events like software migrations, major upgrades, or installing brand new applications.

    Progent's Help Desk staff of veteran network experts offers your clients in Harrisburg or anywhere in the state of Pennsylvania instant contact with a reliable technical support resource with substantial background delivering telephone-based support and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center the reputation as a solid driver of business productivity, and Progent's policy is to solve instead of just document IT issues.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group can supply online professional consulting support and education in special business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Harrisburg, or anywhere in the state of Pennsylvania, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your business so that your IT maintenance is proactive rather than reactive. By uncovering possible problems before they result in full-scale emergencies, proactive monitoring can minimize inconvenient and expensive network failures. Progent can also assist with system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that incorporate multiple OS platforms.
How Your Harrisburg Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Harrisburg or throughout the state of Pennsylvania, Progent's phone-based network support specialists are ready to provide professional and cost-effective IT support the moment your organization has to have it. More than 15 years of offering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to repair computer problems quickly while eliminating the expense and lost time that comes with on-premises support calls.

Even if your Harrisburg business works with a local freelance support technician or employs a full time organization that know how to deal with day-to-day network problems, Progentís Microsoft certified consultants can provide a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to deal with unexpected network emergencies or especially challenging integration problems.

Benefits of Progent's Network Help for Companies in Harrisburg
Progent's online support services allow your Harrisburg business to enjoy the benefits of on-call, enterprise-class IT support without the cost of managing a full-time IT organization. Your network will acquire greater business worth by becoming more reliable, efficient, and secure. Benefits to your business include:

  • Seamless remote expansion of your on-site IT resources
    With most companies in Harrisburg or anywhere in Pennsylvania, local computer support providers, whether consisting of outside consultants or a full-time maintenance staff, can deal with the majority of network issues. On the other hand, IT crises might strike when local support personnel are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your local service technicians. In these instances, Progent's online support experts provide a convenient, quick, and economical solution to supplement your regular help and to convey valuable knowledge to increase your capability to deal with downstream problems locally.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller companies commonly rely on individual freelance consultants. While freelance consultants have less overhead than big consulting firms and can often charge marginally less, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the lack of backup personnel may force your business to wait for help during an IT crisis. As your business expands, system unavailability and problems with vital software become more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a ready source of reserve service expertise to insure your IT system stays up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Companies often begin with an information architecture implemented on a shoestring budget. Lacking a strong framework, slap-dash repairs often get thrown onto a shaky foundation. When a network grows, reliability and expandability problems can impede the success of the business. These badly designed systems require proper analysis, smart long-term planning, and extensive IT expertise to evolve to a network architecture able to provide the stable foundation to meet current business requirements and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller businesses require advice and technical education to navigate through an increasingly complex array of product options available for promoting business growth and enhancing efficiency. Businesses do not need a network consultant who is attempting to resell a specific vendor's technology. IT support and product selling can lead to a situation where the recommended solution is built around a profitable technology instead of the genuine needs of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to align IT expertise with the best needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT expertise, refined support software, and familiarity with enterprise networking allow offices to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional background, at the forefront of IT service, executing a broad range of technical tasks for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This means that you get not only world-class IT capability, but also a support engineer with field-tested methods for applying technical knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person help per minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no retainer for services delivered during normal business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast solutions so you will not be forced to permit simple problems to fester.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by each staff member to every client. The practice of documenting and archiving support activity results in more efficient support and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock network tracking services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can save your information network from stressful and expensive availability losses.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.