Mobile Support
Hartford, Connecticut Consulting and Tech Support for BlackBerry
Consulting Support for BlackBerry Environments
BlackBerry mobile smartphones were at one time among the most successful products for maintaining location-independent connectivity to email, calendars, web-based programs, and other vital business information. Progent offers Hartford, Connecticut businesses the services of BlackBerry-certified professionals who can assist organizations to manage existing BlackBerry deployments or migrate efficiently to a more popular mobile solution.
As the sophistication of small business networks has increased, and as the demand for world-class security, dependability, and recoverability has become the norm for businesses regardless of size, successful deployment and support of RIM BlackBerry technology has grown increasingly challenging. To deal with areas like data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of email systems and corporate databases, small businesses often turn to outside consulting professionals who specialize in BlackBerry installation and maintenance.
Progent offers the expertise of BlackBerry-certified consultants who can assist small organizations to design, manage, and repair BlackBerry environments economically and effectively, eliminating the requirement for an internal BlackBerry solutions expert and lowering the expense and stress of supporting mobile workers. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This breadth of knowledge, coupled with Progent's efficient remote service delivery model, provides small businesses a budget-friendly solution for incorporating BlackBerry products productively into their business information network.
Progent's consultants can help your business with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your data and messaging systems work efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft technology, set up easy-to-use administration tools to enable you to track and control BlackBerry devices throughout your company, recommend security policies that make sense for your business, customize wireless applications, and ensure that your IT network architecture is properly configured to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be recovered rapidly and thoroughly.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
| City | Address | Phone | Link |
| Hartford | 100 Pearl Street, 14th Floor Hartford, CT 06103 |
(860) 516-8003 | Hartford Network Support Services |
| New Haven | 157 Church Street, 19th Floor New Haven, CT 06510 |
(203) 687-4555 | New Haven Network Support Services |
| Stamford | 243 Tresser Boulevard, Penthouse Stamford, CT 06901 |
(203) 989-9414 | Stamford Network Support Services |
Consulting and Technical Expertise for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines management and maintenance of BlackBerry devices, providing a single platform for controlling critical tasks like device deployment, upgrades, and retirement and also offering a strong infrastructure for security and high availability. BlackBerry Enterprise Server delivers seamless communication between Exchange Server, Novell GroupWise, or Lotus Domino messaging platforms and BlackBerry handsets and supports remote synchronization.
BlackBerry BES Server provides a wealth of security options starting with automatic encryption of information sent between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also permits great versatility in selecting degrees of protection to match the special requirements of your mobile environment. Progent's BlackBerry authorized consultants can assist your company to choose powerful security functions and enable them wirelessly. Samples of these wirelessly selectable security features are:
- Disable a BlackBerry smartphone
- Erase information from a missing BlackBerry smartphone
- Lock out Bluetooth functionality
- Activate internal protection against malware
BES Server also provides flexibility in determining mechanisms to prevent BlackBerry users from loading or running unsecure or prohibited applications. Progent can assist you to choose protective processes such as:
- Specify precisely what applications are permitted on the device
- Block third-party software from using persistent storage on the BlackBerry device
- Select what functions third-party applications can use on the BlackBerry device
- Restrict the types of access external applications running on the BlackBerry smartphone can establish
- Block all third-party programs from being loaded or executed on the device
Some Ways That Progent Can Assist Your Business to Maintain and Support Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has been awarded certifications from RIM in all key facets of BlackBerry integration. Progent's BlackBerry consulting services span areas from troubleshooting synchronization issues to architecting wireless productivity solutions based on BlackBerry BES Server. These RIM BlackBerry credentials and their respective skill sets include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to perform common support functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters and auto-signature, editing user profiles, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your company email software. Progent's certified experts can in addition help your company to troubleshoot a wide array of problems associated with synchronization, handset recognition, messaging consistency, web access, wireless connections, Instant Messaging, PC software installation, and Desktop Redirector.
As a top innovator in delivering nationwide online technical assistance for small office networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your wireless technical support costs low and, by resolving problems quickly, improves the output of your BlackBerry users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry expert can assist you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures including resolving enterprise activation problems, adding and removing BlackBerry smartphone users, activating passwords, configuring over-the-air software installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.
Progent's BlackBerry engineers can also assist you to operate management software like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and help you to select and implement appropriate security options.
Progent's certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange Server architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant has expertise in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to install and remove BlackBerry device clients on Exchange and Microsoft Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System and IM, implement access control lists, manage Exchange data flow, generate, update, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce management reports based on SNMP data.
Progent's BlackBerry expert can support your BlackBerry solution in a variety of environments such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help you to design, install, test, repair, and produce documentation for a wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and network requirements assessment, system architecture, deployment strategy and execution, performance optimization, configuration of a high-availability environment, information backup and business recovery consulting, and security infrastructure engineering.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional goals and to create a wireless system that meets your IT budget and supports your business plans. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to support a BlackBerry BES Server, help you to decide which administration model and equipment match your requirements, and evaluate your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices about alternatives for software editions, server hardware and mass storage, network design, and application set up.
To optimize network protection, Progent's BlackBerry-certified consultant can help you to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security engineers to perform network-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry solution.
Call or Email Progent for Support from a RIM BlackBerry-Qualified Consultant
If you wish to ask Progent about professional assistance for BlackBerry mobile wireless integration, phone
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Fully Redundant Internet Network Remote Technical Support
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To see replies to frequent questions concerning becoming a consultant at Progent, refer to Working with Progent FAQs.
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