Consulting and Technical Support Services for BlackBerry Environments
BlackBerry Support ServicesBlackBerry wireless smartphones were once one of the most successful solutions for achieving mobile connectivity to email, calendars, web-based applications, and other vital business information. Progent offers Hartford, Connecticut businesses support from BlackBerry-certified consultants who can help companies to maintain existing BlackBerry deployments or migrate efficiently to a current mobile solution.

As the sophistication of small business IT technology has expanded, and as the need for world-class protection, dependability, and disaster recovery has grown to be the norm for businesses regardless of size, successful integration and support of BlackBerry solutions has grown increasingly difficult. To handle issues like security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging systems and corporate databases, small organizations often turn to outside support professionals who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified consultants who can help small businesses to design, manage, and troubleshoot BlackBerry environments economically and effectively, doing away with the requirement for an internal BlackBerry solutions expert and lowering the cost and stress of maintaining mobile workers. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This breadth of knowledge, coupled with Progent's efficient remote support model, gives small companies a budget-friendly alternative for integrating RIM BlackBerry products seamlessly into their IT network.

Progent's consultants can assist you with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your database and messaging systems work optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft software, set up streamlined management tools to help you monitor and support BlackBerry smartphones across your business, recommend security policies that make sense for your company, customize mobile applications, and make sure that your network infrastructure is properly configured to handle your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your regular backup processes in order that it can be recovered rapidly and thoroughly.

Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.

Onsite IT Consulting
Progent locations in Connecticut State

City Address Phone Link
Hartford 2389 Main Street, 2389 Main Street
Glastonbury, CT 06033
860-516-8003 Hartford Network Support Services
New Haven 615 West Johnson Avenue, Suite 202
Cheshire, CT 06410
203-687-4555 New Haven Network Support Services
Stamford 243 Tresser Boulevard, Penthouse
Stamford, CT 06901
203-989-9414 Stamford Network Support Services


Consulting and Technical Support for BlackBerry BES Server
BlackBerry BES Server streamlines administration and support of BlackBerry devices, providing a single solution for handling key jobs like smartphone installation, upgrades, and deactivation and also offering a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent communication between Microsoft Exchange, Novell GroupWise, or Lotus Domino email platforms and BlackBerry users and supports wireless synchronization.

BlackBerry Enterprise Server Troubleshooting Help

BlackBerry Enterprise Server includes a variety of security options starting with advanced data encryption of information sent between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows great versatility in selecting levels of security to meet the special requirements of your company's network. Progent's BlackBerry certified engineers can assist you to select powerful security functions and activate them remotely. Samples of these over-the-air selectable security settings include:

  • Disable a device
  • Erase data from a misplaced or stolen smartphone
  • Lock out Bluetooth functionality
  • Activate internal protection against malware

BlackBerry BES Server also offers flexibility in determining mechanisms to keep mobile users from loading or executing unsecure or prohibited software. Progent can assist you to choose blocking processes such as:

  • List precisely which programs are allowed on the device
  • Block third-party software from allocating non-volatile memory on the smartphone
  • Select what functions third-party programs can access on the device
  • Limit the kinds of connections external programs running on the BlackBerry smartphone can establish
  • Prevent all external programs from being installed or executed on the BlackBerry device

Progent's Online BlackBerry-premier Technical Support is Fast and Affordable
For companies in Hartford, Connecticut who need fast and economical access to a certified RIM BlackBerry support expert, Progent delivers efficient online assistance from a seasoned network support staff who have provided network solutions to organizations in every state in the U.S. (Refer to Progent's client testimonials.)

Remote support eliminates travel expense and allows consultants to fix problems rapidly, so you minimize lost productivity. Progent's RIM BlackBerry specialists have been awarded certifications in all BlackBerry technologies and offer professional help in areas such as resolving synchronization problems, setting up BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant system infrastructure for BlackBerry users. Certifications earned and practice areas mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, install, test, repair, and document a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level engineering services for BlackBerry technology include business and network requirements analysis, system architecture, installation planning and implementation, performance tuning, design of a high-availability environment, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical objectives and to design a wireless system that fits within your information technology budget and supports your business strategy. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to support a BlackBerry BES Server, help your organization to decide which administration approach and hardware products meet your requirements, and analyze your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can make smart choices concerning alternatives for software editions, processors and mass storage, network design, and application set up.

To optimize network security, Progent's BlackBerry-certified expert can assist your company to select and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security specialists to run network-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email environment powered by Exchange. Progent's BlackBerry consultant offers expertise in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to install and delete BlackBerry smartphone users on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, archive and support storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, implement push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and assign WLAN and VPN configuration sets, set up SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of settings such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent for Support from a BlackBerry-Qualified Professional
In order to ask Progent about technical expertise for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.



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    Progent's Microsoft-certified consultants can provide remote or onsite expertise to help companies of any size to plan, deploy, administer, and repair a backup/restore system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from older versions of SCDPM or from another backup/recovery system, and Progent can optimize your Data Protection Manager deployment for on premises, cloud, or hybrid datacenters. Progent can provide as-needed support for fixing particularly stubborn problems, or full project management services. Progent's consultants can also help your business to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.

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    Progent's Microsoft-certified professionals have more than a decade of experience providing messaging support for companies ranging from small offices to large enterprises. Progent provides affordable consulting for all versions of Exchange Server to enhance email and virus security, configure high availability email environments, and implement off-site and mobile email access. Progentís Exchange support services can assist you in designing and carrying out a move from an outdated SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange Server 2016. In addition provides support for Windows 8, Windows 7, Vista, and Windows XP desktops running Outlook and can help you integrate Microsoft Outlook Web App for all major browsers. For email virus protection, spam blocking and outbound data leak protection, Progent offers Email Guard email filtering and encryption.

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    Progent's Microsoft-certified professionals have over a decade of background providing messaging solutions for companies that range from small businesses to large corporations. Progent offers economical consulting for all editions of Microsoft Exchange Server to enhance email and virus protection, design fault tolerant email systems, and facilitate remote and wireless email access. Progentís Exchange consulting services can assist you in designing and carrying out a move from a legacy SMPT server or older Microsoft Email software such as Microsoft Exchange 2003 to Exchange 2016 Server. Progent provides support for Windows 8, Windows 7, Vista, and Windows XP desktops using Outlook and can show you how to integrate Microsoft Outlook Web App for popular web browsers. For email virus defense, spam blocking and outbound data leak prevention, Progent offers Email Guard managed services.

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