Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. For this reason, ransomware attacks are typically unleashed on weekends and late at night, when IT personnel may be slower to recognize a break-in and are least able to organize a quick and coordinated defense. The more lateral progress ransomware can achieve inside a target's network, the longer it will require to restore core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the time-critical first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware experts can assist businesses in the Hartford area to locate and isolate infected servers and endpoints and protect undamaged resources from being compromised.

If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Hartford
Current variants of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and infiltrate any available system restores and backups. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system recovery almost impossible and basically throws the datacenter back to the beginning. So-called Threat Actors, the hackers behind a ransomware attack, insist on a ransom payment in exchange for the decryptors required to recover scrambled files. Ransomware attacks also attempt to exfiltrate information and hackers require an additional settlement in exchange for not publishing this data or selling it. Even if you are able to rollback your system to an acceptable date in time, exfiltration can be a major problem depending on the sensitivity of the downloaded information.

The recovery work after a ransomware attack involves several distinct phases, the majority of which can be performed in parallel if the response team has a sufficient number of people with the required experience.

  • Containment: This urgent initial response requires arresting the sideways progress of ransomware across your IT system. The longer a ransomware assault is permitted to run unchecked, the longer and more expensive the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware response experts. Containment activities consist of isolating affected endpoints from the rest of network to restrict the spread, documenting the IT system, and protecting entry points.
  • System continuity: This covers restoring the IT system to a minimal acceptable level of capability with the shortest possible downtime. This process is usually the top priority for the victims of the ransomware assault, who often see it as an existential issue for their business. This project also demands the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and line-of-business apps, network topology, and protected remote access. Progent's recovery team uses advanced workgroup tools to organize the complex recovery effort. Progent appreciates the importance of working rapidly, continuously, and in unison with a client's management and network support staff to prioritize activity and to get critical resources back online as fast as feasible.
  • Data restoration: The work necessary to recover files damaged by a ransomware assault varies according to the condition of the systems, how many files are encrypted, and what recovery methods are required. Ransomware assaults can take down key databases which, if not carefully shut down, might have to be rebuilt from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other business-critical applications are powered by SQL Server. Some detective work may be needed to locate clean data. For instance, undamaged Outlook Email Offline Folder Files may exist on employees' PCs and laptops that were not connected at the time of the ransomware assault. Progent's Altaro VM Backup consultants can help you to deploy immutable backup for cloud storage, enabling tamper-proof data while under the defined policy so that backup data cannot be erased or modified by any user including root users. Immutable storage provides an extra level of protection and restoration ability in the event of a successful ransomware attack.
  • Deploying advanced AV/ransomware protection: ProSight ASM utilizes SentinelOne's behavioral analysis technology to give small and medium-sized companies the benefits of the identical AV tools used by some of the world's largest corporations such as Walmart, Visa, and Salesforce. By delivering real-time malware blocking, classification, containment, repair and forensics in one integrated platform, Progent's Active Security Monitoring reduces total cost of ownership, simplifies administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine built into in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the cyber insurance carrier, if any. Services consist of determining the kind of ransomware used in the assault; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement amount with the victim and the insurance carrier; establishing a settlement amount and timeline with the TA; checking adherence to anti-money laundering sanctions; overseeing the crypto-currency transfer to the hacker; acquiring, learning, and operating the decryptor utility; debugging failed files; creating a pristine environment; mapping and reconnecting datastores to match exactly their pre-encryption condition; and reprovisioning computers and services.
  • Forensics: This process involves learning the ransomware attack's storyline throughout the targeted network from start to finish. This audit trail of the way a ransomware assault progressed through the network assists you to assess the impact and brings to light shortcomings in rules or processes that should be corrected to prevent future break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensics is typically assigned a high priority by the insurance carrier. Since forensic analysis can take time, it is critical that other important activities such as business continuity are executed in parallel. Progent maintains an extensive team of IT and security experts with the knowledge and experience required to carry out the work of containment, operational resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided online and on-premises IT services across the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have earned high-level certifications in core technology platforms including Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications including CISA, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also has guidance in financial management and ERP applications. This broad array of expertise allows Progent to salvage and consolidate the surviving pieces of your IT environment after a ransomware intrusion and reconstruct them quickly into an operational network. Progent has worked with leading cyber insurance carriers including Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Services in Hartford
For ransomware recovery services in the Hartford metro area, phone Progent at 800-462-8800 or see Contact Progent.



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