Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. Because of this, ransomware assaults are commonly unleashed on weekends and at night, when support staff are likely to be slower to recognize a break-in and are less able to organize a rapid and coordinated response. The more lateral movement ransomware can make within a victim's system, the longer it will require to restore basic IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to complete the urgent first phase in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware experts can assist businesses in the Hartford area to locate and quarantine infected servers and endpoints and protect undamaged assets from being compromised.

If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Hartford
Modern variants of ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and infiltrate any accessible system restores. Data synched to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration almost impossible and basically throws the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware assault, insist on a settlement fee for the decryptors needed to recover encrypted data. Ransomware attacks also try to exfiltrate information and TAs demand an extra ransom for not posting this data on the dark web. Even if you are able to rollback your network to a tolerable date in time, exfiltration can pose a big issue according to the sensitivity of the downloaded information.

The recovery process after a ransomware penetration involves several crucial phases, most of which can proceed concurrently if the response workgroup has a sufficient number of people with the required skill sets.

  • Containment: This time-critical first step involves blocking the lateral progress of the attack within your IT system. The more time a ransomware assault is permitted to run unrestricted, the longer and more expensive the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware response experts. Containment activities consist of isolating affected endpoint devices from the network to block the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This involves restoring the IT system to a basic acceptable degree of functionality with the shortest possible downtime. This process is usually the top priority for the victims of the ransomware attack, who often see it as an existential issue for their business. This activity also demands the widest array of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, office and mission-critical apps, network topology, and protected endpoint access. Progent's recovery team uses state-of-the-art collaboration platforms to organize the complex restoration effort. Progent understands the importance of working rapidly, continuously, and in unison with a customer's managers and network support staff to prioritize tasks and to put critical services on line again as fast as feasible.
  • Data restoration: The effort required to restore files impacted by a ransomware assault depends on the condition of the network, the number of files that are affected, and which recovery methods are needed. Ransomware assaults can destroy critical databases which, if not carefully shut down, might need to be rebuilt from the beginning. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many manufacturing and other mission-critical applications depend on Microsoft SQL Server. Often some detective work could be required to locate undamaged data. For instance, non-encrypted OST files may have survived on staff PCs and laptops that were not connected during the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including root users.
  • Implementing advanced AV/ransomware defense: Progent's ProSight Active Security Monitoring uses SentinelOne's machine learning technology to offer small and medium-sized businesses the advantages of the same anti-virus tools used by some of the world's largest enterprises such as Walmart, Citi, and Salesforce. By providing in-line malware blocking, identification, mitigation, recovery and analysis in a single integrated platform, Progent's ProSight ASM lowers total cost of ownership, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This calls for close co-operation with the victim and the insurance provider, if any. Activities include establishing the type of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement amount with the ransomware victim and the insurance provider; establishing a settlement and schedule with the TA; confirming compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency disbursement to the TA; acquiring, reviewing, and operating the decryption utility; troubleshooting failed files; building a clean environment; remapping and connecting datastores to reflect precisely their pre-encryption condition; and restoring computers and software services.
  • Forensic analysis: This process involves discovering the ransomware assault's storyline throughout the network from start to finish. This history of the way a ransomware assault progressed within the network assists you to assess the impact and highlights vulnerabilities in rules or processes that should be corrected to avoid later break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect variations. Forensics is typically given a high priority by the insurance provider. Because forensics can be time consuming, it is vital that other key recovery processes such as operational continuity are pursued concurrently. Progent maintains an extensive roster of information technology and cybersecurity experts with the skills required to perform the work of containment, operational resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided online and on-premises IT services across the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in foundation technologies such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has top-tier support in financial and ERP software. This breadth of skills gives Progent the ability to identify and integrate the surviving pieces of your information system following a ransomware attack and rebuild them rapidly into an operational system. Progent has worked with leading insurance carriers like Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Hartford
For ransomware recovery services in the Hartford metro area, phone Progent at 800-462-8800 or see Contact Progent.



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