Hartford, CT Online Support from Certified Computer Network Service Professionals
Progent's computer network technical support services can provide your Hartford, CT company budget-friendly and consistent support from enterprise-class network professionals. By delivering IT consulting help when you require it, providing advanced knowledge for mission-critical applications, offering value-added support such as 24x7 server monitoring, and invoicing only for support you use, Progent offers your Hartford, Connecticut company an economical solution for maximizing the profitability of small office information systems. If you maintain an onsite datacenter, connect to cloud-based infrastructure, or have a hybrid cloud/on-premises solution, Progent is the smart way for businesses and local governments to build and support a robust and safe information system and to benefit from quick availability of the seasoned consulting ordinarily available only to corporations who are able to support a sizeable in-house IT organization.

For larger companies, Progent can provide co-sourcing and project management services to add to the skills of your in-house IT support group. Co-sourcing can save money and help meet schedules for major IT initiatives like application design and development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations.

Progent can also provide the services of accredited experts to help your company to plan and implement a sensible cloud strategy.

Core Products and Technologies Supported by Progent's Consultants for Business Networks in Hartford, Connecticut
Progent's national team of industry certified experts offers assistance for virtually all aspects of network technology found in companies of any size. Practice areas served by Progent in and around Hartford include:

Service Delivery Alternatives Available for Hartford, Connecticut Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for technical support, consulting, and IT management outsourcing. Progent's model for delivering computer support is built on the Help Desk structure common to larger IT support organizations. Progent's Helpdesk Support Mechanism promotes fast response, thorough activity documentation, reliable follow-up, and strict cost control across a range of network support delivery options that include remote troubleshooting, on-premises support, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center provides emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can help clients to analyze and repair network issues without the expense or time loss of on-premises support calls. The experience of Progent's network engineers makes it possible to handle most network issues quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible signup process for new customers to accommodate urgent situations and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn additional information concerning Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent provides onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote support engineers to give small and midsize companies the ideal combination: on-premises service technicians when you need them plus the on-line help of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The wait time for on-site service visits is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Learn more details about how to register for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. for more information, refer to Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, ownership, status tracking, and metrics. To learn more, refer to Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable availability of enterprise-class consultants who can provide help with critical technologies including Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero penetration test platform, network protection consulting, non-stop network consulting, virtual server solutions, plus integration, customization and support for small business programs including financials, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can help with one-shot projects including site moves and major system migrations, longer term projects such as upgrading a legacy ERP platform to a current MS Dynamics 365 package, database application programming and administration services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent response such as data restoration and virus cleanup.

  • Infrastructure Expertise for an At-Home Workforce
    Progent can help small and medium-size businesses to design, implement and debug the infrastructure for offsite workers. Areas of network infrastructure where Progent's consultants can provide guidance include safe and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure software, router configuration, wireless LAN planning and implementation, and robust Internet connectivity. To learn about Progent's network infrastructure consulting services for a remote workforce, go to infrastructure guidance for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for all of a small or midsize organization's servers in an environment that not only delivers the top level of availability and expandability but that is in addition simple for customers to transfer to a different service firm or to move internally if your situation warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that permit businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, system maintenance, and IT management while achieving world-class availability and an unprecedented level of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered solution, can handle the multi- platform and loosely standardized environments common with smaller companies, and keeps control of the software in the customer's possession so that migrating to a different virtual system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote consulting support to help companies of all sizes connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than two decades of background delivering high-level consulting services online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your Progent consultant so any potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more complex array of network technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide view of system protection and can help with complex security projects such as SIEM solutions to help companies comply with business guidelines and statutory mandates for IT data protection and incident reporting.

The scope and size of Progent's engineering team bring a powerful set of advantages to companies trying to maximize the business value of their information network within a realistic budget. These advantages include:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, at the forefront of IT support, executing a broad range of IT tasks for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This means that you get not just world-class IT skills, but also a support engineer with field-tested methods for repairing actual IT problems quickly. Learn more about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for online service and on-premises help by the minute. As a result, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no registration charge and requires no retainer for support services provided during normal business hours. Many service organizations demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates big invoices for fast fixes. An additional benefit of by-the-minute invoicing is that you will not be tempted to permit simple problems to fester until they grow into major problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation given by each staff member to each customer. The practice of detailing and archiving service records allows more effective service and eliminates a slew of common misfortunes such as when a support client is virtually held captive to a consultant who won't release the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent has little competition. Small businesses who work with freelance consultants or who maintain in-house support staffs gain when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and productive. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Hartford, Connecticut company wants to get in touch with Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Assistance
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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    Progent can assist your IT team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine on-premises resources along with one or more public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Microsoft Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has 20 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.

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    Progent's proven ransomware recovery experts can help your business to rebuild a network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.

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    Progent can help businesses of any size to move all or part of their network infrastructure to Microsoft Azure. This can simplify IT administration and reduce equipment expense. Azure offers a comprehensive library of public cloud services and Progent can help you to evaluate the advantages and restrictions of various cloud networking architectures supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local applications and resources and make sure you avoid the common errors small organizations make when migrating to the cloud. Progent can show you how to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also show you how to prepare firewalls and IPsec VPN tunnels and to manage Apple iOS devices and Google Android smartphones and tablets.

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    Fortinet FortiGate next-generation firewalls are leaders in delivering best-in-class throughput for encrypted data inspection. Progent's Fortinet firewall consultants can help your business to integrate your Fortinet firewalls to protect your digital assets at the enterprise edge, within the data center, at branches, and at the cloud edge.

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    Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter.

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    Progent can help you in any facet of your upgrade to Microsoft Exchange Server 2019 including deploying Windows Server 2019 for hosting Exchange; planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid deployment; migrating mailboxes; planning and implementing Windows Hyper-V; setting up hardware load balancing (HLB); building DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint; updating firewalls; integration with Microsoft 365; and configuring Outlook clients.

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    Progent's Duo services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other personal devices.

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    Progent's Microsoft-certified consulting experts have over 10 years of background designing, deploying, optimizing and fixing Microsoft SCOM solutions and offer companies of all sizes advanced online or onsite consulting services for SCOM 2012. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to watch over your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and customize System Center 2012 Operations Manager management packs based on leading practices for tracking network infrastructure and both Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast online or onsite troubleshooting to assist you to fix critical problems uncovered by System Center 2012 Operations Manager.

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    Progent's Help Desk Call Center management and co-management services allow companies to reduce costs, enhance output, and adjust quickly to fast-changing business environments.

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    Progent's Microsoft-certified consultants can provide economical online and onsite expertise, application development, and troubleshooting support for businesses of all sizes who intend to upgrade to SharePoint Server 2016 or SharePoint Online from earlier releases of SharePoint.

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    Microsoft Small Business Server (SBS) is a low-cost collection of server products that offers the basis for a feature-rich but manageable information. The IT demands of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 requires a network support expert with real-world background designing and building seamless, comprehensive business technology solutions. Progent's SBS Server consultants have an average of more than 10 years of background supporting business networks powered by Microsoft products. This experience assures you success in deploying, administering, and maintaining network solutions that incorporate the Microsoft Small Business Server suite of servers and productivity software.

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    Progent's certified professionals offer computer support and network consulting expertise for Microsoft Exchange 2003 Server, Microsoft Windows Server 2003, and for the complete family of Microsoft server platforms. Progent's upgrade, integration, administration, and troubleshooting services for Microsoft Exchange Server 2003 include system design, installation, project management, onsite and off-site troubleshooting, Help Desk Call Center support, certified security consulting, and comprehensive IT outsourcing.

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    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools by SentinelOne to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks.

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    Progent has 20 years of experience assisting small and mid-size companies to design, deploy, tune, administer, and troubleshoot IT networks that support a remote workforce.

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    Progent's Microsoft-certified consultants can help your organization to plan for, deploy, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade efficiently to Configuration Manager 2012 from a legacy device management solution or help you to modify your current SCCM 2012 ecosystem to accommodate your evolving IT requirements. In addition, Progent can help you to create a software foundation that takes full advantage of SCCM 2012 by providing expertise with related Microsoft technologies such as Active Directory Domain Services (ADDS), SQL SSRS, and Internet Information Services.

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    Progent's Co-managed Call Center service allows your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the leading shared professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

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    Progent offers affordable online and onsite support to assist businesses of any size to migrate any portion of their core network infrastructure to Google Cloud Platform services. This can save management hassle and equipment expense and enable the use of Google's state-of-the-art AI and machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform integration including requirements analysis, preparedness evaluation, architectural design and review, testing, deployment, centralized administration, performance optimization, software license management, disaster recovery solutions, and security and compliance.

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    SQL Server 2016 offers significant improvements in speed, scale, security and compliance, uptime, mobile computing integration, plus integrated business intelligence. New features include PolyBase for handling structured and unstructured databases simultaneously for data warehousing, Jason integration, Row-level Security, Mobile Reports, and seamless management of local and cloud-based resources. Progent's Microsoft-certified consultants can deliver online and on-premises support to assist businesses of all sizes to implement, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft products such as Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

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    Progent's fault tolerant network experts offer reliability support, disaster recovery services, network load balancing, 24x7 interoffice connectivity, fault-tolerant Internet interface design, 24x7 data center support, and other 24x7 networking consulting to help your company create a non-stop network for line-of-business applications. Progent possesses the knowledge and experience to develop affordable, fault-tolerant networks by deploying the evolving library of Windows Cluster servers including Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster. Progent's Microsoft and Cisco authorized engineers can show you how to you build a high-availability mutli-location network with a fully redundant Internet connection and intelligent network load balancing.

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  • 2500 Wireless Controller Troubleshooting
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    Cisco's Catalyst line of wireless controllers simplify the administration of wireless LANs by unifying the provisioning and control of wireless APs, optimizing wireless performance by reducing the effect of RF congestion, improving Wi-Fi availability with fast failover, and strengthening data security by detecting cyber threats and filtering network traffic based on user class and location. Progent can assist your business to configure Cisco wireless LAN controller appliances to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi environment or implement an efficient upgrade to Cisco's modern wireless controller solutions.

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