Affordable Computer Troubleshooting from Microsoft Certified Experts for Companies in Hartford, CT
By offering world-class know-how whenever you require it, making available in-depth expertise for key business applications, providing innovative services such as virtual data center hosting, invoicing only for services you receive, and charging no sign-up or retainer fees for standard services, Progent allows you to maximize the competitive value of your It system and cut service costs. Progent recognizes that network protection, reliability, and efficiency are just as critical to small businesses as to large corporations but that smaller companies don't have the economy of scale to invest aggressively in information technology and in-house service groups. Progent's basic competitive advantage is that no network support firm can match Progent's ability to deliver the network support expertise your business needs whenever you require it and at prices you can justify.

For larger companies, Progent can provide co-sourcing support to reinforce the skills of your internal IT service group. Co-sourcing can cut costs and help meet schedules for major IT initiatives like software design and development, disaster recovery planning, security audits, office consolidations, or technology migrations.

Progent can also provide the services of accredited experts to assist your business to design and implement a sensible cloud computing strategy.

Core IT Areas Supported by Progent for Hartford, Connecticut Businesses
A Microsoft-certified Partner IT service company with a large team of Cisco qualified CCIE network experts and Apple certified engineers, Progent provides urgent troubleshooting and low-cost online consulting to Hartford, CT businesses for a wide range of information technologies such as:

Support Delivery Options Available for Hartford, Connecticut Businesses
Progent offers a selection of options for providing small companies with cost-effective IT services for troubleshooting, system architecture, hosting, and network management. Progent's model for providing network support services is based on the Call Center operational structure common to larger IT support organizations. Progent's Contact Center Service Mechanism promotes rapid support, comprehensive service documentation, dependable follow-through, and strict expense control across an array of IT service delivery modes that include remote repairs, in-person support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled online service for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help customers to troubleshoot and repair network issues without the cost or time loss of travel for onsite service calls. The experience of Progent's network engineers makes it possible to resolve most IT issues rapidly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible registration procedure for new customers to address emergency situations and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn additional information concerning Progent's remote computer troubleshooting services.

  • On-site Support
    Progent offers onsite technical support for registered clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in tandem with Progent's remote support engineers to give small companies the best of both worlds: on-premises service professionals when you need them as well as the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business application programmers. The response time for in-person service calls is typically under one business day. There is no start-up or retainer fee for registering as a Progent client for onsite service. Learn more concerning why to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for small and midsize businesses who require fast and reliable support from an online Contact Center with efficient telephone assistance, remote troubleshooting capability, and sufficient technical strength for all needed escalation. Since small and midsize businesses typically have tight information technology budgets and can provide little executive attention for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective way to ensure that small business computer systems stay productive. Read more concerning Progent's Help Desk services.

  • Consulting Services
    Progent provides small businesses affordable access to world-class IT professionals who can provide assistance with critical products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network protection consulting, fault tolerant it system consulting, virtual server solutions, plus integration, programming and support for business applications including financials, ERP, management reporting, CRM, and office productivity suites. Progent can help with one-shot projects including office moves and major system migrations, longer term projects like management analytics software programming and support, relational database application development and administration services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications like Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater degrees of availability, protection, and recoverability than is feasible with the type of on-site data center that is realistically affordable for most small and midsize organizations. Because Progent uses the same data centers that support the equipment of some of the world's largest information technology companies, Progent can eliminate the cost of building and managing the infrastructure required for world-class environmental control, power failover, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and revisions stay current, security and performance is constantly tracked, and systems are regularly backed up and available for complete and prompt restoration. Find out more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small organization's servers in an environment that not only delivers the highest degree of dependability and expandability but that is in addition simple for customers to transfer to a different support provider or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is based on proven virtualization technologies that allow businesses with multi-vendor networks to save dramatically on the costs of hardware, infrastructure maintenance, and IT administration while achieving world-class reliability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can handle the mixed- OS and loosely standardized networks typical of smaller companies, and retains control of the software in the client's possession so that migrating to a new virtual host is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide advanced remote support services to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to deliver centralized control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's ability to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly complex collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-certified cybersecurity experts, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a business-wide perspective on network security and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government requirements for IT data protection and incident reporting.

The scope and depth of Progent's consulting team bring a powerful array of advantages to companies trying to maximize the productivity of their IT system within a realistic budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world professional experience, at the front lines of network support, executing a broad variety of technical projects for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This ensures that you get not only world-class technical help, but also a support engineer with field-tested approaches for resolving real-world IT problems quickly. Learn more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for remote service and in-person help by the minute. Consequently, you are charged only for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no sign-up charge and requires no retainer for support services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids big bills for fast repairs. An additional advantage of by-the-minute invoicing is that your company are not inclined to allow incipient issues to fester until they grow into major ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local service firms who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by every consultant to each customer. The practice of detailing and archiving support records allows more effective service and eliminates a variety of common problems such as when a support client is virtually held captive to a consultant who wonít release vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent can focus on providing high-value services where Progent faces few competitors. Small companies who work with independent consultants or who employ internal support personnel gain when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, protected, and productive. Find out more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Hartford, Connecticut business wants to contact Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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