Immediate, Low-cost Remote Computer Support for Hartford, Connecticut Small Businesses
For more than twenty years, Progent has specialized in delivering world-quality computer support services to clients with small-company budgets. Progent has built a powerful service system that features a streamlined, seamless virtual office network, custom remote troubleshooting tools, a substantial team of engineers certified in a broad range of IT disciplines, a Call Center operational model that promotes responsiveness and ensures follow-through, a global team of remote service experts, on-site service dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving technical problems in the least time and at the least cost to customers.
For mid-size and large businesses, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house network support staff. This can cut costs and help meet schedules for big IT initiatives such as software development, disaster recovery planning and testing, security audits, office consolidations, or software migrations and upgrades.
Progent can also offer the services of certified consultants to help your company to plan and implement your cloud computing strategy.
Key Products and Technologies Supported by Progent for Office Networks in Hartford, Connecticut
Progent's nationwide team of certified support professionals offers assistance for all aspects of information technology found in companies of all sizes. Technologies served by Progent in Hartford include:
Service Delivery Alternatives for Hartford, Connecticut Businesses
Progent offers a variety of alternatives for providing small companies with cost-effective computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's model for delivering computer support is based on the Call Center operational structure common to larger IT support organizations. Progent's Help Desk Support Model ensures rapid response, thorough service documentation, dependable follow-up, and strict cost monitoring across a range of IT service delivery modes that include online repairs, onsite support, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can help customers to troubleshoot and fix hardware and software issues without the cost or time loss of on-premises service visits. The background of Progent's IT consultants allows them to resolve most IT issues rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based signup procedure for first-time clients to accommodate emergency network problems and Progent bills per minute with zero startup charges or time minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Learn additional details about Progent's remote network troubleshooting services.
- On-site Service
Progent provides on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's remote service experts to give small and midsize businesses the optimal solution: hands-on support technicians when you need them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business software developers. The wait time for on-site support calls is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more details concerning how and why to sign up for Progent's onsite network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. for more information, visit Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network security engineering, non-stop it system design, server virtualization strategies, plus configuration, programming and training for business software including financials, operations, business analytics, CRM, and productivity suites. Progent can provide assistance with short-term projects such as office moves and massive system migrations, extended projects such as business analytics software development and customization, database application development and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response like disaster recovery and malware removal.
- Application Server Hosting
Progent can host key applications like Exchange and Microsoft SQL Server to provide small businesses with higher levels of availability, protection, and performance than is possible using the type of on-site data center that is realistically affordable for the majority of small and midsize businesses. Because Progent uses the same data centers that host the equipment of many of the world's biggest information technology organizations, Progent can eliminate the investment in creating and managing the systems needed for enterprise-class cooling, power backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that patches and service packs stay updated, security and performance is constantly tracked, and systems are consistently backed up and ready for full and prompt recovery. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize organization's production servers in an environment that not only delivers the top degree of availability and expandability but that is also easy for customers to migrate to another support provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is structured around tested virtual server technologies that allow businesses with multi-vendor networks to benefit dramatically on the expense of hardware, system support, and network management while achieving world-class availability and an unprecedented level of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered service, can support the multi- platform and non- standardized networks common with smaller businesses, and retains ownership of the licenses in the client's hands so that migrating to a new virtual system is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide expert online consulting services to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security companies to deliver centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Hartford, Connecticut Small Businesses
Progent's size, scope of technical skill, and experience with enterprise IT support allow small companies to sidestep the problems associated with excessive reliance on small service organizations or independent consultants.
Teaming with Progent allows your company to:
- Avoid Excessive Dependence on Individual Support Consultants
For IT services, smaller businesses sometimes depend excessively on independent consultants. Though freelance support providers have lower overhead than more substantial IT service organizations and can afford to charge apparently smaller rates, freelancers are occasionally too busy to react rapidly to urgent problems. If an independent consultant is occupied with different client, ill, on travelling, or in class, the lack of backup personnel may force your business to wait for assistance during a crisis. The more your small business expands, network downtime or difficulties with line-of-business applications get more expensive. The dollars you thought you were saving on a freelancer can evaporate fast because of lost productivity. In addition, when freelance engineers encounter unfamiliar problems, the unavailability of a large consulting group to depend on for advice forces them to learn in place while your business ends up with the bill for their continuing training.
- Gain Access to Experts in Advanced IT Solutions
The majority of small service firms or independent consultants focused on small company IT consulting may excel at providing connect-the-dots solutions but don't have the background to deal efficiently with complicated IT infrastructures with a variety of operating systems, numerous offices, Voice over IP implementations, mobile clients, integrated accounting and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's background with global enterprises and Progent's large group of experts can benefit your business because big-company environments are characteristically complex, support problems require in-depth understanding of in numerous technical areas, and reaching an acceptable degree of robustness, reliability, and security requires enterprise-tested leading practices.
- Create a Firm Basis for Seamless Growth
Small businesses often begin with an IT system implemented on a tight budget. Without a solid basis, a sequence of improvised fixes often get piled on top of a weak structure. As a business grows, stability and expandability problems can undermine the productivity of the business. Such environments need proper assessment, smart business planning, and in-depth expertise to upgrade to an IT infrastructure that can provide the reliable basis to handle current business requirements and ease downstream expansion.
- Partner with Solution Consultants, Not Resellers
Small businesses need direction and education to navigate through an ever more complex array of technology options offered for enabling growth and enhancing efficiency. They do not need an IT engineer or support organization that attempts to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent sells services exclusively. This permits Progent to match consulting support services with the real interests of clients. Mixing IT consulting and product reselling can lead to a situation where the recommended solution is built around a preselected vendor instead of being based on the true requirements of a small business.
Get in Touch with Progent
If your Hartford, Connecticut business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Immediate Online Network Help
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).