Expert Remote Support for Hartford, Connecticut Computer Networks from Certified Consultants
Small companies have traditionally been overlooked by large network support organizations. Many small companies permit themselves to become dangerously dependent on freelance engineers or small support organizations who lack the size or comprehensive knowledge to respond promptly or efficiently to technical emergencies. Still other small companies resort to mass-market support providers that employ technicians trained to provide by-the-numbers solutions to ordinary problems but who are missing the background and technical scope to deal with the variety of configurations and absence of standardization typical of small company information systems.

Progent's time-tested approach to providing low-cost and effective technical support to small businesses has made Progent among the premier Microsoft-certified network service firms in the country. Progent has delivered remote help to small businesses in every state in the country (refer to Progent's customer testimonials).

For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the skills of your internal network support team. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as application development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of certified experts to assist your business to design and execute a sensible cloud computing strategy.

Main IT Areas Serviced by Progent for Businesses in Hartford, Connecticut
Progent's group of certified consultants offers help for virtually all facets of information systems deployed by businesses of any size. Areas served by Progent in and around Hartford include:

Service Delivery Options for Hartford, Connecticut Businesses
Progent has a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network management. Progent's model for delivering computer support services is based on the Help Desk structure familiar to larger IT groups. Progent's Help Desk Call Center Service Model promotes fast support, thorough activity documentation, dependable follow-up, and tight expense control across an array of IT support delivery modes that include online troubleshooting, in-person support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and scheduled online support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned support professionals can help clients to troubleshoot and fix network issues without the expense or time loss of travel for onsite service visits. The experience of Progent's network engineers allows them to resolve most network issues rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible signup procedure for new clients to address emergency network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out more information about Progent's remote computer support services.

  • Onsite Service
    Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's online service experts to give small businesses the best of both worlds: onsite service technicians when you need them as well as the on-line expertise of Progent's worldwide team of network consultants, security professionals, and business application developers. The wait time for in-person service visits is usually under one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more concerning how to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. for more information, refer to Help Desk Services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can provide help with vital technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, network protection consulting, non-stop network engineering, virtualization strategies, plus integration, programming and support for small business applications such as financials, operations, business analytics, CRM, and office productivity software. Progent can help with one-shot projects including office moves and major software upgrades, longer term projects like management information application development and support, relational database application programming and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network administration, or emergency services like data restoration and virus cleanup.

  • Application Hosting
    Progent can host key applications like Exchange Server and SQL Server to provide small businesses with higher degrees of dependability, security, and recoverability than is possible using the type of in-house data center that is practical for the majority of small and midsize organizations. Since Progent uses the same data centers that host the gear of many of the planet's biggest IT companies, Progent can save you the investment in building and managing the infrastructure required for world-class environmental control, power failover, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and service packs stay updated, security and performance is constantly monitored, and systems are regularly archived and ready for full and prompt restoration. Find out additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small organization's servers in a setting that not only provides the highest degree of fault-tolerance and extensibility but that is also easy for clients to migrate to another service firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit businesses with multi-vendor networks to benefit significantly on the costs of hardware, system maintenance, and IT management while achieving world-class availability and an unparalleled degree of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered service, can support the mixed- platform and non- standardized environments common with small businesses, and retains control of the software in the customer's hands so that moving to a new virtual host is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert online support services to help companies of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that utilize physical resources along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core network software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of network products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-Premier security experts, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a business-wide view of network security and can help with advanced security programs such as SIEM solutions to help companies comply with business guidelines and statutory mandates for network data protection and reporting.

The scope and size of Progent's engineering team offer a unique set of advantages to organizations trying to increase the business value of their IT system within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional experience, at the front lines of network service, performing a broad range of technical tasks for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This ensures that you get not just expert technical help, but also a support engineer with proven methods for solving actual IT problems efficiently. Read more concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits per minute. Consequently, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no registration fee and requires no retainer for services provided during regular working hours. Many support firms impose large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids king-size invoices for fast solutions. An additional benefit of granular invoicing is that your company will not be tempted to allow minor problems to stay unaddressed until they become big problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation given by every consultant to every customer. The discipline of detailing and organizing support records allows more effective support and avoids a variety of common problems such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Small businesses who utilize independent service providers or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and productive. Learn more concerning Progent's knowledge transfer services.

Contact Progent
In case your Hartford, Connecticut business wants to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Help
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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