Immediate, Low-cost Remote Computer Network Help for Hartford, Connecticut Small Companies
For over twenty years, Progent has specialized in providing world-quality computer support services to clients with small-business IT budgets. Progent has built a powerful support system that includes a streamlined, seamless virtual office network, sophisticated online troubleshooting tools, a large pool of consultants certified in a wide range of IT practice areas, a Call Center operational model that maximizes responsiveness and guarantees follow-through, a worldwide group of remote service experts, in-person service options for the majority of most zip codes in the United States, and a corporate ethos committed to fixing network problems in the least time and at the least cost to clients.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the skills of your in-house IT service group. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application development, disaster recovery planning and testing, security audits, office consolidations, or technology migrations.

Progent can also offer the services of certified consultants to help your business to design and execute a sensible cloud computing strategy.

Primary Technologies Serviced by Progent for Office Networks in Hartford, Connecticut
Progent's nationwide team of certified experts provides assistance for virtually all facets of information systems used by companies of all sizes. Areas supported by Progent in Hartford include:

Support Delivery Alternatives for Hartford, Connecticut Companies
Progent offers a variety of options for providing small businesses and local governments with affordable computer services for technical support, consulting, hosting, and IT management. Progent's model for providing IT support is based on the Help Desk structure common to larger IT support organizations. Progent's Contact Center Service Model ensures fast response, thorough service documentation, dependable follow-up, and strict cost control across a range of network service delivery alternatives that include online troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can assist customers to analyze and repair hardware and software issues without the expense or time loss of travel for onsite support calls. The background of Progent's IT consultants makes it possible to resolve the majority of IT problems quickly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible registration process for new customers to accommodate urgent situations and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Learn more information concerning Progent's remote network support services.

  • On-site Support
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's online support experts to deliver small companies the ideal combination: in-person support technicians when you need them as well as the remote help of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The response time for on-site service calls is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more concerning how and why to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Helpdesk Services are designed for small and midsize businesses who require fast and reliable support from an online Help Desk with effective telephone support, remote repair capability, and enough technical strength for full problem escalation. Because small and midsize businesses typically are constrained by tight IT funds and can provide scant management attention for handling IT support tasks, Progent's Help Desk Services can be the most cost-effective way to ensure that small business information networks are always up and running. Learn more about Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent offers small businesses budget-friendly availability of world-class consultants who can deliver assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection engineering, non-stop it system consulting, virtual server strategies, plus integration, customization and support for business programs including financials, operations, management reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as site relocations and major system upgrades, extended projects such as management analytics application development and support, relational database software programming and administration services, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and system management, or urgent response like data restoration and virus removal.

  • Application Hosting
    Progent can host key business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with higher levels of dependability, protection, and recoverability than is possible with the class of internal data center that is practical for the majority of small and midsize organizations. Because Progent uses the same data centers that support the gear of many of the world's largest information technology organizations, Progent can save you the expense of building and managing the systems required for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that upgrades and service packs remain current, protection and performance is constantly monitored, and systems are regularly backed up and available for complete and prompt restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the top level of availability and scalability but that is also convenient for customers to migrate to a different service firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization technologies that permit businesses with mixed environments to benefit significantly on the expense of hardware, infrastructure support, and network management while getting world-class reliability and an unprecedented degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered package, can support the mixed- platform and loosely standardized networks common with smaller businesses, and keeps ownership of the licenses in the customer's possession so that moving to a different virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert online consulting to help companies of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Hartford, Connecticut Small Businesses
Progent's size, scope of information technology expertise, and familiarity with corporate IT consulting enable small and midsize businesses to sidestep the problems associated with over reliance on thinly staffed support firms or individual consultants.

Working with Progent's Experts allows your business to:

  • Avoid Over Reliance on Freelance Consultants
    For network services, small businesses often rely excessively on individual engineers. Though individual service providers carry lower expenses than more substantial support organizations and can typically bill apparently lower fees, individuals are occasionally too overworked to respond rapidly to critical problems. If an independent consultant is occupied with different customer, ill, on vacation, or in training, the absence of backup personnel may force your company to go without help during a crisis. As your company grows, network unavailability or problems with critical programs become more costly. The dollars you believed you were conserving on a freelancer can evaporate quickly because of lower productivity. Also, when independent engineers encounter new technologies, the lack of a large engineering team to count on for advice requires them to train with the meter running while your organization ends up with the costs for their ongoing training.

  • Have Access to Expertise in Complex Network Solutions
    Many smaller service firms or freelance engineers who concentrate on small company network consulting may excel at delivering routine solutions but lack the background to deal efficiently with complicated network configurations with a variety of operating systems, numerous locations, VoIP implementations, mobile clients, interconnected accounting and analytical software, eCommerce, and specialized business applications. Progent's background with global companies and Progent's extensive team of experts can benefit your business because big-company networks are by nature complicated, integration issues require thorough knowledge in numerous technical areas, and reaching an acceptable level of robustness, reliability, and protection requires industry-proven best practices.

  • Create a Solid Foundation for Growth
    Small companies typically begin with an IT system implemented on a tight budget. Without a strong architecture, a sequence of band-aid fixes often get thrown onto of a marginal foundation. As a company evolves, stability and scalability problems can obstruct the productivity of the business. These environments require thorough assessment, intelligent business planning, and in-depth expertise to migrate to a network infrastructure that will act as the reliable basis to meet current business needs and support downstream growth.

  • Team with Solution Finders, Not Product Resellers
    Small businesses need guidance and education to work through an ever more complex maze of technology options available for accelerating business growth and improving efficiency. They do not need a network engineer or support firm that attempts to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services and expertise exclusively. This permits Progent to align consulting support services with the genuine needs of customers. Combining network consulting and product selling can lead to a conflict where the proposed solution is built around a preselected vendor rather than being driven by the true needs of a client.

Get in Touch with Progent
In case your Hartford, Connecticut company wants to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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