Hartford, CT Remote Help from World-class Computer Network Service Consultants
Progent's computer troubleshooting services can provide your Hartford, CT company budget-friendly and dependable access to Microsoft and Cisco certified network engineers. By providing network support help when you require it, offering specialized expertise for critical applications, delivering value-added support such as 24x7 server monitoring, and billing only for services you receive, Progent gives your Hartford, Connecticut company an affordable alternative for maximizing the productivity and profitability of small office networks. If you maintain an onsite system, connect to cloud infrastructure, or have a hybrid cloud/on-premises solution, Progent is the intelligent way for organizations to build and maintain a reliable and safe information network and to have quick availability of the skilled consulting usually available only to businesses who can support a sizeable in-house IT staff.

For larger companies, Progent offers co-sourcing support to reinforce the technical skills of your in-house network service group. This can cut costs and minimize technical risks for major IT initiatives like application development, disaster recovery planning, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer access to accredited experts to assist your company to design and execute a sensible cloud computing strategy.

Main Practice Areas Supported by Progent for Hartford, Connecticut Business Networks
As a Microsoft-certified Partner consulting firm with a large team of Cisco CCIE network consultants and Apple Computer certified consultants, Progent offers emergency troubleshooting and affordable remote consulting to Hartford, CT businesses for a broad range of information technologies such as:

Support Delivery Options Available for Hartford, Connecticut Businesses
Progent has a selection of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, and IT administration. Progent's model for delivering network support is based on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Help Desk Service Mechanism promotes rapid response, thorough service records, consistent follow-through, and tight expense control for a range of network service delivery modes that include online repairs, onsite support, and top-level consulting.

  • Online Service
    Progent's Technical Response Center offers emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can help customers to analyze and repair hardware and software issues without the cost or time loss of on-premises support calls. The experience of Progent's IT engineers allows them to resolve the majority of IT issues quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based signup process for new clients to address urgent situations and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn additional information about Progent's online network support expertise.

  • Onsite Support
    Progent provides on-site computer support for signed-up clients in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: in-person service professionals when you require them as well as the on-line help of Progent's worldwide staff of network engineers, security professionals, and business software developers. The wait time for on-site support visits is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more concerning how to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most issues. For details, visit Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's roster of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the top professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting. For details, visit Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical technologies including Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero penetration test platform, company-wide network protection consulting, high availability it system design, virtualization strategies, plus configuration, programming and support for business programs such as accounting, ERP and MRP, business analytics, sales automation, and productivity software. Progent can help with short-term projects such as office moves and massive software upgrades, longer term initiatives like customizing a legacy MRP platform to a current MS Dynamics 365 solution, database application programming and administration services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services like disaster recovery and malware removal.

  • Infrastructure Consulting Services for Telecommuters
    Progent can assist small and mid-size companies to design, configure and debug the infrastructure needed to support remote workers. Areas of infrastructure for which Progent's consultants offer assistance include safe and efficient VPN connectivity, VDI desktop software, router setup, wireless network planning and implementation, and robust Internet connections. To find out about Progent's infrastructure consulting services for an at-home workforce, visit infrastructure support services for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize company's servers in an environment that not only provides the top degree of availability and expandability but that is also easy for clients to migrate to a different service firm or to move internally when your business situation calls for it. Progent's Private Cloud hosting is founded on tested virtualization technologies that allow companies with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure maintenance, and network management while getting world-class availability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered service, can support the multi- OS and non- standardized networks common with smaller companies, and retains control of the software in the customer's possession so that migrating to a different virtualized host is fast, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote consulting to help businesses of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that combine physical resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security companies to deliver web-based management and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity programs important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance professionals offer a business-wide view of network protection and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory regulations for network information protection and reporting.

The scope and depth of Progent's engineering team offer a unique set of benefits to companies wishing to increase the productivity of their IT system within a realistic budget. These benefits include:

  • Best Methodology
    Progent's staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, at the forefront of IT support, performing a wide range of IT projects for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This ensures that you get not only expert IT help, but also a consultant with field-tested methods for solving real-world network problems rapidly. Read additional information concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for phone service and on-site visits per minute. Consequently, you pay just for received support. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services delivered during normal business hours. Many support firms impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity eliminates major bills for quick solutions. Another advantage of by-the-minute billing is that clients won't be inclined to permit minor problems to stay unaddressed until they become big ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who offer scant documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation given by every staff member to each customer. The discipline of detailing and organizing service activity allows more efficient support and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces little competition. Small companies who utilize independent service providers or who maintain in-house support personnel benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, secure, and efficient. Read more about Progent's knowledge transfer services.

Contact Progent
In case your Hartford, Connecticut business needs to get in touch with Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Assistance
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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