Immediate, Low-cost Remote Computer Support for Hartford, Connecticut Small Businesses
For more than twenty years, Progent has specialized in delivering world-quality computer support services to clients with small-company budgets. Progent has built a powerful service system that features a streamlined, seamless virtual office network, custom remote troubleshooting tools, a substantial team of engineers certified in a broad range of IT disciplines, a Call Center operational model that promotes responsiveness and ensures follow-through, a global team of remote service experts, on-site service dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving technical problems in the least time and at the least cost to customers.
For mid-size and large businesses, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house network support staff. This can cut costs and help meet schedules for big IT initiatives such as software development, disaster recovery planning and testing, security audits, office consolidations, or software migrations and upgrades.
Progent can also offer the services of certified consultants to help your company to plan and implement your cloud computing strategy.
Key Products and Technologies Supported by Progent for Office Networks in Hartford, Connecticut
Progent's nationwide team of certified support professionals offers assistance for all aspects of information technology found in companies of all sizes. Technologies served by Progent in Hartford include:
Service Delivery Alternatives for Hartford, Connecticut Businesses
Progent offers a variety of alternatives for providing small companies with cost-effective computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's model for delivering computer support is based on the Call Center operational structure common to larger IT support organizations. Progent's Help Desk Support Model ensures rapid response, thorough service documentation, dependable follow-up, and strict cost monitoring across a range of IT service delivery modes that include online repairs, onsite support, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can help customers to troubleshoot and fix hardware and software issues without the cost or time loss of on-premises service visits. The background of Progent's IT consultants allows them to resolve most IT issues rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based signup procedure for first-time clients to accommodate emergency network problems and Progent bills per minute with zero startup charges or time minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Learn additional details about Progent's remote network troubleshooting services.
- On-site Service
Progent provides on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's remote service experts to give small and midsize businesses the optimal solution: hands-on support technicians when you need them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business software developers. The wait time for on-site support calls is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more details concerning how and why to sign up for Progent's onsite network support.
- Help Desk Call Center
Progent's Helpdesk Services are designed for small and midsize businesses who require fast and reliable support from an online Help Desk with efficient telephone support, online troubleshooting tools, and sufficient technical strength for all needed escalation. Since small and midsize businesses usually are constrained by limited information technology funds and can spare little management bandwidth for handling network support, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to ensure that small business information systems are always productive. Learn more details concerning Progent's Contact Center outsourcing services.
- Consulting Services
Progent provides small and midsize companies affordable availability of enterprise-class consultants who can provide assistance with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system consulting, server virtualization solutions, plus configuration, programming and training for business software including financials, ERP, business analytics, CRM, and office productivity packages. Progent can help with short-term projects such as office relocations and major software upgrades, longer term initiatives such as business reporting software programming and customization, relational database application development and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system management, or emergency services such as data restoration and virus removal.
- Application Server Hosting
Progent can host key business applications such as Exchange and Microsoft SQL Server in order to provide small companies with higher levels of reliability, security, and recoverability than is feasible using the type of in-house data center that is practical for the majority of small and midsize companies. Because Progent uses the same facilities that support the equipment of many of the planet's largest IT companies, Progent can eliminate the expense of creating and maintaining the systems required for enterprise-class cooling, power failover, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that patches and service packs remain current, security and performance is constantly tracked, and systems are consistently backed up and available for full and prompt recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the top degree of availability and expandability but that is in addition simple for clients to migrate to a different support firm or to move internally when your situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow companies with multi-vendor environments to save significantly on the costs of capital equipment, system support, and IT administration while achieving enterprise-class availability and an unprecedented level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed package, can handle the mixed- OS and non- standardized environments typical of small businesses, and retains control of the licenses in the client's possession so that moving to a new virtual system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert remote consulting support to help businesses of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine physical IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Hartford, Connecticut Businesses
Progent's size, scope of information technology skill, and familiarity with corporate IT support allow small and midsize businesses to avoid the problems related to excessive dependence on small support firms or freelance consultants.
Working with Progent enables your company to:
- Avoid Over Reliance on Freelance Support Consultants
For IT services, small companies often depend excessively on individual engineers. Although individual service engineers have lower expenses than larger IT service firms and can typically charge nominally smaller fees, freelancers are often unable to respond rapidly to critical network problems. If a freelance consultant is busy with different customer, sick, on travelling, or in class, the absence of backup personnel may force your company to wait for help during an emergency. As your small business expands, network downtime or problems with critical applications get more expensive. The money you thought you were saving on a freelancer can evaporate fast because of lower productivity. Also, when independent engineers confront unfamiliar problems, the unavailability of a large engineering team to count on for help forces them to learn on the job while your organization winds up footing the bill for their continuing education.
- Gain Access to Experts in Advanced Information Technology Issues
The majority of small service firms or freelance engineers focused on small business IT support are capable of delivering connect-the-dots solutions but lack the background to work efficiently with complicated network infrastructures that have a variety of platforms, numerous sites, VoIP systems, mobile workforces, interconnected accounting and analytical applications, eCommerce, and specialized line-of-business software. Progent's background with worldwide enterprises and Progent's large staff of specialists can be valuable to your small business because big-company environments are by nature complicated, support issues require in-depth understanding of in many technical areas, and reaching an acceptable level of robustness, reliability, and security calls for enterprise-proven best practices.
- Build a Firm Foundation for Seamless Growth
Small businesses typically begin with an IT system cobbled together on a tight budget. Lacking a solid architecture, a sequence of improvised fixes commonly get piled onto of a weak foundation. As a business grows, reliability and scalability problems can undermine the productivity of the business. These environments require thorough evaluation, smart business planning, and broad-based experience to migrate to an IT infrastructure that can provide the reliable basis to meet current business requirements and ease downstream expansion.
- Team with Solution Finders, Not Product Resellers
Small companies require guidance and insight to navigate through an ever more complex array of IT alternatives offered for enabling business growth and enhancing productivity. Businesses do not need an IT consultant or service firm that attempts to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent sells services only. This permits Progent to match technical support with the genuine needs of customers. Combining IT consulting and product selling can lead to a situation where the proposed solution is built around a preselected technology instead of being based on the actual requirements of a customer.
If your Hartford, Connecticut company needs to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Fast Online Network Assistance
For fast online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).