Hartford, CT Remote Help from Certified Network Service Experts
Progent's computer troubleshooting services can deliver your Hartford, CT business affordable and consistent support from world-class IT professionals. By delivering network support help when you require it, providing specialized expertise for critical applications, delivering unique services such as 24x7 network monitoring, and invoicing only for services you use, Progent offers your Hartford, Connecticut company an affordable alternative for maximizing the business value of small business networks. If you run an on-premises system, rely on cloud resources, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for organizations to build and maintain a reliable and safe information system and to have quick availability of the skilled help usually available only to corporations who can afford a sizeable in-house information technology organization.

For mid-size and large companies, Progent can provide co-sourcing services to add to the subject matter expertise of your internal network service group. Co-sourcing can save money and help meet schedules for big projects such as software development, business continuity preparedness, network security audits, office consolidations, or technology migrations.

Progent can in addition offer the services of accredited experts to assist your business to design and execute a sensible cloud computing strategy.

Core Practice Areas Serviced by Progent for Office Networks in Hartford, Connecticut
Progent offers the services of qualified experts for all aspects of network technology found in small and midsize companies and local governments. Products and technologies serviced by Progent include:

Support Delivery Alternatives Available for Hartford, Connecticut Companies
Progent has a selection of options for providing small companies with cost-effective IT services for technical support, system architecture, hosting, and network management. Progent's paradigm for providing network support services is based on the Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Model ensures rapid response, comprehensive service records, dependable follow-up, and strict cost monitoring across a range of IT support delivery options that include remote repairs, in-person support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can assist clients to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite support calls. The background of Progent's IT consultants allows them to handle the majority of network problems rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible registration process for new clients to accommodate emergency network problems and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out additional details about Progent's online computer support expertise.

  • Onsite Service
    Progent provides onsite computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote support engineers to deliver small and midsize companies the best of both worlds: hands-on support technicians when you require them as well as the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The wait time for in-person service calls is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details concerning how and why to register for Progent's onsite network service.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most problems. for more information, refer to Online Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly availability of enterprise-class consultants who can provide assistance with critical technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network security engineering, fault tolerant network design, virtualization solutions, plus integration, customization and support for business software including accounting, operations, reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects such as site relocations and major system upgrades, longer term initiatives such as management reporting software development and customization, relational database application development and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system administration, or emergency services such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with greater levels of dependability, security, and performance than is feasible using the class of on-site data center that is realistically affordable for most small organizations. Because Progent uses the same facilities that host the gear of many of the planet's largest information technology organizations, Progent can eliminate the cost of creating and managing the systems required for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs stay updated, security and efficiency is constantly monitored, and systems and data files are regularly backed up and ready for full and prompt recovery. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small company's production servers in a setting that not only delivers the highest degree of dependability and extensibility but that is also convenient for clients to transfer to another support provider or to move internally when your business situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server technologies that permit businesses with mixed environments to benefit dramatically on the expense of hardware, infrastructure support, and IT administration while achieving world-class availability and an unprecedented level of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered solution, can handle the multi- OS and loosely standardized networks common with smaller businesses, and keeps control of the software licenses in the customer's possession so that moving to a different virtual host is quick, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online consulting to help organizations of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of vital files, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to deliver centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so all potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Hartford, Connecticut Businesses
Progent's staff size, scope of technical expertise, and experience with corporate network support allow small and midsize businesses to avoid the pitfalls related to excessive reliance on thinly staffed support firms or freelance engineers.

Teaming with Progent enables your small business to:

  • Avoid Over Dependence on Individual Consultants
    For network support, smaller businesses often rely heavily on individual engineers. Though freelance support engineers have lower overhead than more substantial support firms and can typically charge apparently smaller rates, freelancers are occasionally spread too thin to respond quickly to urgent situations. If an independent engineer is occupied with another client, sick, on travelling, or in training, the lack of backup personnel may require your company to wait for assistance during an emergency. As your small business grows, system downtime or problems with line-of-business programs get more costly. The money you thought you were conserving on a freelancer can disappear quickly because of lost output. In addition, when freelance engineers confront new problems, the unavailability of a large consulting group to fall back on for advice requires them to learn on the job while your business ends up with the bill for their continuing education.

  • Have Access to Expertise in Advanced Network Solutions
    The majority of small service firms or freelance engineers focused on small company network support may excel at providing routine fixes but lack the background to deal efficiently with complex IT infrastructures that have mixed operating systems, many locations, VoIP implementations, mobile workers, interconnected financial and analytical applications, eCommerce, and custom business applications. Progent's experience with global enterprises and Progent's large team of experts can benefit your small business because big-company environments are by nature complicated, integration problems require thorough knowledge in many technical areas, and achieving an acceptable degree of robustness, reliability, and security requires enterprise-proven best practices.

  • Build a Solid Foundation for Growth
    Small companies typically begin with a network implemented on a shoestring budget. Without a strong architecture, a series of band-aid fixes often get piled on top of a tenuous foundation. As a business evolves, stability and expandability problems can obstruct the success of the organization. These environments require thorough assessment, intelligent business analysis, and in-depth expertise to upgrade to a network environment that can provide the solid foundation to meet current business requirements and ease downstream growth.

  • Team with Solution Finders, Not Product Vendors
    Smaller companies need direction and insight to navigate through an ever more complicated maze of IT options offered for enabling business growth and enhancing productivity. They do not need a network consultant or support firm that attempts to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services and expertise only. This allows Progent to align technical support with the genuine needs of clients. Combining network support and product reselling can result in a conflict where the recommended solution is based on a predetermined technology instead of being based on the true requirements of a client.

Contact Progent
In case your Hartford, Connecticut business needs to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Support
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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