Hartford, CT Online Help from Certified Computer Service Consultants
Progent's computer tech support services can deliver your Hartford, CT company cost-effective and reliable access to enterprise-class information technology experts. By delivering IT consulting service when you require it, providing specialized knowledge for key technologies, delivering unique support such as automated network monitoring, and billing only for support you receive, Progent offers your Hartford, Connecticut business an economical option for optimizing the productivity of small business networks. If you have a local system, rely on cloud infrastructure, or have a hybrid cloud/on-premises solution, Progent is the smart way for businesses and local governments to create and support a robust and secure information network and to have quick availability of the experienced consulting typically available only to enterprises who are able to support a large internal IT group.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house network support team. Co-sourcing can save money and minimize technical risks for big projects like application programming, disaster recover/business continuity preparedness, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of accredited consultants to help your company to plan and execute a sensible cloud computing strategy.

Core Practice Areas Supported by Progent for Hartford, Connecticut Office Networks
A Microsoft-certified Partner IT service company that maintains a large team of Cisco Certified CCIE network infrastructure consultants and Apple accredited consultants, Progent provides urgent assistance and low-cost online consulting to Hartford, CT businesses for a wide range of computer technologies such as:

Service Delivery Alternatives for Hartford, Connecticut Companies
Progent has a variety of alternatives for providing small businesses and local governments with affordable computer services for technical support, consulting, and IT administration. Progent's model for providing IT support services is built on the Help Desk structure common to big IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast response, comprehensive service records, dependable follow-up, and strict expense monitoring for a range of network support delivery alternatives that include online troubleshooting, onsite help, and top-level consulting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist clients to troubleshoot and fix network problems without the expense or time loss of on-premises support visits. The background of Progent's network engineers makes it possible to resolve the majority of network issues quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible signup process for new clients to accommodate emergency network problems and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn more information concerning Progent's online computer troubleshooting services.

  • Onsite Service
    Progent provides onsite computer assistance for registered customers in larger cities in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote service engineers to give small and midsize companies the ideal combination: hands-on service professionals when you require them plus the remote help of Progent's worldwide staff of IT consultants, security specialists, and business software programmers. The wait time for in-person service calls is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more details concerning how and why to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most issues. To learn more, visit Online Help Desk Services for Small Businesses.

  • Consulting Services
    Progent offers small companies budget-friendly availability of world-class consultants who can deliver help with vital technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection engineering, non-stop it system design, server virtualization solutions, plus configuration, customization and training for business programs including accounting, ERP, business analytics, CRM, and productivity packages. Progent can help with one-time projects such as office relocations and major system migrations, longer term initiatives like upgrading an older MRP system to a modern Microsoft Dynamics or Dynamics 365 package, relational database application development and DBA support, and web development, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network administration, or urgent response such as disaster recovery and virus removal.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small company's production servers in an environment that not only provides the highest degree of dependability and expandability but that is in addition easy for customers to migrate to another support provider or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtual server technologies that allow companies with mixed networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while achieving world-class reliability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed service, can support the multi- OS and non- standardized environments typical of small businesses, and retains ownership of the software licenses in the customer's hands so that moving to a new virtual system is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting provider while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide expert remote consulting to help companies of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's affordable ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the complete threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital data, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity applications used by most small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly complex collection of infrastructure technologies including firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-Premier cybersecurity experts, CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of network security and can assist with advanced security projects like SIEM solutions to help enterprises meet industry guidelines and statutory mandates for IT data protection and incident reporting.

The breadth and size of Progent's engineering staff bring a powerful set of benefits to clients trying to increase the productivity of their information network within an affordable budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry experience, at the front lines of network support, performing a broad variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class IT skills, but also a consultant with field-tested methods for resolving real-world IT problems quickly. Learn additional information about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for online service and on-premises visits per minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no registration charge and asks no monthly commitment for support services delivered during normal working hours. Many support organizations impose large minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity avoids major bills for quick fixes. An additional advantage of by-the-minute billing is that clients are not inclined to permit simple problems to fester until they grow into big ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by each staff member to every client. The practice of detailing and archiving support records allows more effective support and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who wonít release vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent can focus on providing high-value services where Progent has little competition. Small companies who utilize independent consultants or who employ in-house support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient. Learn additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Hartford, Connecticut business needs to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Online Network Assistance
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progentís Microsoft-certified experts offer small and medium sized companies computer consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, groups and information. SharePoint Portal Server provides a central spot for your workers or customers to connect to, organize, distribute and manipulate useful data, documents, and software and to communicate with other people. It enables quicker and better decisions, more effective access across teams and more streamlined business processes. The main objective of SharePoint Server is to gather together, in a productive way, all of the diverse sources of information available inside and without an organization. Windows SharePoint Services join workers, customers, workgroups and major tasks with the data theyíve developed in a manner that makes data easy to locate, retrieve and apply.

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    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware.

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    Progent's Microsoft-certified consultants have over a decade of background providing unified communications support for customers that range from small offices to large enterprises. Progent offers economical support for all versions of Exchange Server to strengthen email and virus protection, design fault tolerant email environments, and implement remote and mobile email connectivity. Progentís Microsoft Exchange consulting services can help you in designing and carrying out a move from an outdated SMPT server or older Microsoft Email software such as Exchange 2003 to Exchange 2016 Server. Progent offers support for Windows 8, Windows 7, Vista, and Windows XP clients using Office Outlook and can help you configure Microsoft Outlook Web App for all major browsers. For e-mail virus protection, spam blocking and outbound data leak prevention, Progent offers Email Guard managed services.

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