Low-cost Computer Tech Support from Microsoft Qualified Consultants for Businesses in Hartford, CT
By offering professional support whenever you need it, providing specialized knowledge for key applications, offering innovative services like virtual data center hosting, billing solely for help delivered, and requiring no setup or retainer fees for standard services, Progent helps you to increase the competitive value of your information system and minimize support expenses. Progent understands that network security, reliability, and performance are just as important to small companies as to major corporations but that small organizations don't have the economy of scale to invest heavily in computer technology and in-house support groups. Progent's basic competitive advantage is that no network support organization can match Progent's capability to deliver the network support your company requires when you need it and at prices you can justify.
For larger businesses, Progent offers co-sourcing and project management support to add to the skills of your in-house IT support personnel. Co-sourcing can cut costs and help meet schedules for big IT initiatives like software development, disaster recovery preparedness, network security audits, office consolidations, or software migrations and upgrades.
Progent can also provide the services of accredited consultants to help your business to design and execute your cloud computing strategy.
Primary Technical Areas Supported by Progent for Office Networks in Hartford, Connecticut
Progent offers the services of qualified consultants for all aspects of business network technology deployed in small companies and local governments. Technologies supported by Progent include:
Service Delivery Options Available for Hartford, Connecticut Businesses
Progent has a variety of options for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting services, and IT administration. Progent's model for providing IT support services is built on the Help Desk operational structure familiar to larger IT organizations. Progent's Help Desk Support Model ensures rapid response, comprehensive service records, consistent follow-up, and strict cost monitoring across a range of IT support delivery options that include online troubleshooting, onsite help, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center offers emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support experts can help customers to analyze and fix network problems without the cost or delay of on-premises support calls. The background of Progent's IT engineers makes it possible to resolve most network problems quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based signup process for first-time clients to address emergency network problems and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's online computer troubleshooting expertise.
- Onsite Service
Progent provides on-site technical support for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote service experts to deliver small and midsize companies the optimal solution: onsite support technicians when you require them as well as the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The response time for in-person service calls is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details concerning how and why to sign up for Progent's onsite network service.
- Phone Support
Progent's Help Desk Outsourcing Services are intended for small and midsize businesses and local governments who require fast and reliable support from an online Help Desk Call Center with effective phone assistance, online troubleshooting tools, and sufficient technical depth for full problem escalation. Because small and midsize businesses typically are constrained by tight information technology funds and can provide scant management bandwidth for dealing with IT support, Progent's Help Desk Outsourcing Services could be the most efficient way to make sure that small business computer networks are always productive. Learn more about Progent's Contact Center services.
- Consulting Expertise
Progent offers small and midsize companies budget-friendly access to enterprise-class consultants who can provide assistance with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network security engineering, fault tolerant network engineering, virtualization strategies, plus configuration, programming and training for business programs including accounting, ERP, reporting, CRM, and productivity packages. Progent can help with one-time projects including site moves and major system upgrades, longer term initiatives like business reporting application development and customization, database application programming and administration support, and web development, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system administration, or urgent response like data restoration and malware cleanup.
- Application Server Hosting
Progent offers hosting for critical business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with greater levels of dependability, protection, and performance than is possible using the class of internal data center that is achievable for the majority of small and midsize companies. Since Progent uses the same facilities that host the equipment of many of the planet's largest IT companies, Progent can save you the expense of building and maintaining the systems needed for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and service packs remain current, security and performance is continually monitored, and systems and data files are regularly backed up and available for complete and rapid recovery. Find out more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize company's production servers in a setting that not only delivers the top level of availability and expandability but that is in addition easy for customers to transfer to another service provider or to move internally when your situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that allow companies with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and network management while getting enterprise-class availability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered service, can handle the multi- OS and non- standardized networks typical of small businesses, and retains ownership of the software licenses in the customer's possession so that moving to a new virtual host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent offers advanced online consulting to help companies of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine local IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Hartford, Connecticut Businesses
Progent's staff size, scope of technical skill, and familiarity with corporate IT consulting allow small and midsize companies to avoid the pitfalls related to over reliance on small service organizations or independent engineers.
Working with Progent's Experts allows your small business to:
- Avoid Excessive Reliance on Individual Consultants
For network services, smaller companies often depend excessively on individual consultants. Though individual service providers carry lower overhead than more substantial support organizations and can typically charge nominally smaller fees, they are occasionally unable to respond rapidly to urgent network problems. If an independent consultant is busy with another client, sick, on travelling, or in class, the lack of replacement staff may require your business to wait for help in case of a crisis. As your small business expands, system unavailability or problems with line-of-business applications become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly because of lower productivity. Also, when freelance engineers confront new technologies, the unavailability of a large consulting team to depend on for assistance requires them to learn on the job while your organization ends up with the bill for their ongoing training.
- Have Access to Certified Professionals in Complex Network Solutions
The majority of smaller service firms or independent consultants who concentrate on small company IT consulting are capable of delivering routine solutions but don't have the seasoning to deal cost-effectively with complicated IT environments that have a variety of operating systems, many sites, VoIP systems, mobile workers, integrated accounting and operational software, data-driven web sites, and custom line-of-business applications. Progent's experience with global enterprises and Progent's large staff of experts can benefit your small business because enterprise environments are by nature complex, support problems demand thorough knowledge in many technical areas, and reaching an acceptable degree of robustness, availability, and protection requires enterprise-tested leading practices.
- Create a Firm Foundation for Growth
Small businesses often start with an IT system implemented on a shoestring budget. Lacking a proper architecture, a series of band-aid fixes often get piled on top of a weak foundation. As a business grows, reliability and scalability issues can hinder the productivity of the business. These environments require proper evaluation, intelligent business planning, and broad-based experience to upgrade to a network environment that can provide the reliable basis to meet current business requirements and ease downstream growth.
- Partner with Solution Consultants, Not Product Vendors
Smaller companies require direction and insight to work through an increasingly complex maze of IT options available for enabling growth and improving productivity. They do not need a network engineer or support firm that tries to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services exclusively. This permits Progent to match consulting support with the genuine needs of customers. Mixing IT consulting and product selling can lead to a conflict where the recommended solution is built around a predetermined technology instead of being driven by the actual needs of a client.
How to Contact Progent
If your Hartford, Connecticut company wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Online Network Help
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).