Professional Remote Help for Hartford, Connecticut Computer Networks from World-class Engineers
Small businesses have typically been overlooked by major IT support organizations. Many small businesses permit themselves to grow dangerously dependent on individual engineers or small support firms who don't have the bandwidth or broad skill sets to react promptly or effectively to technical emergencies. Still other small businesses resort to giant service providers staffed with personnel taught to offer standardized fixes for common issues but who are missing the background and versatility to handle the variety of environments and absence of standards that characterizes small business information systems.
Progent's time-tested approach to delivering low-cost and successful technical service to small businesses has made Progent one of the most respected Microsoft-certified network service organizations in the United States. Progent has delivered remote support to small businesses in every state in the U.S. (refer to Progent's client testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your in-house network service personnel. This can save money and minimize technical risks for big IT initiatives like software design and development, business continuity preparedness, network security evaluations, office consolidations, or technology migrations.
Progent can also offer access to certified consultants to assist your business to plan and implement a sensible cloud computing strategy.
Main IT Areas Serviced by Progent for Hartford, Connecticut Office Networks
As a Microsoft-certified Partner consulting company with a world-class team of Cisco CCIE network consultants and Apple Computer accredited consultants, Progent offers emergency troubleshooting and low-cost remote consulting to Hartford, CT companies for a broad range of computer technologies such as:
Support Delivery Options Available for Hartford, Connecticut Businesses
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, and IT management outsourcing. Progent's model for delivering IT support services is based on the Call Center structure familiar to big IT support organizations. Progent's Helpdesk Support Model ensures rapid response, comprehensive service records, reliable follow-up, and strict cost monitoring for a range of network support delivery alternatives that include remote troubleshooting, onsite help, and top-tier consulting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Service
Progentís Technical Response Center offers urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can help clients to troubleshoot and repair hardware and software issues without the expense or time loss of travel for onsite support visits. The experience of Progent's network consultants allows them to handle the majority of network issues rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-based registration process for first-time clients to address urgent network problems and Progent bills per minute with zero startup charges or time minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out additional details concerning Progent's remote computer troubleshooting services.
- Onsite Service
Progent provides on-site computer support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online service experts to give small and midsize businesses the optimal solution: in-person support technicians when you need them plus the remote help of Progent's worldwide team of network consultants, security professionals, and business application developers. The response time for on-site support visits is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Find out more about why to sign up for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, refer to Help Desk Services.
- Consulting Expertise
Progent provides small companies affordable availability of world-class consultants who can deliver help with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection consulting, high availability network engineering, server virtualization solutions, plus integration, programming and training for small business programs such as accounting, ERP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects including site relocations and massive system migrations, longer term initiatives like management analytics application development and support, relational database application development and DBA services, and web development, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services such as data restoration and virus cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting services for all of a small or midsize company's production servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition simple for clients to transfer to another support provider or to move internally if your situation warrants it. Progent's Private Cloud hosting is built around proven virtualization technologies that allow companies with mixed networks to save significantly on the costs of hardware, system support, and network administration while getting enterprise-class availability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered solution, can handle the mixed- platform and non- standardized networks common with small businesses, and retains control of the software in the customer's possession so that migrating to a new virtual system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert online consulting to help companies of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid recovery of critical files, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated array of network technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified security experts,
CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of system security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and government mandates for IT information protection and reporting.
The breadth and depth of Progent's consulting staff offer a powerful set of advantages to clients wishing to maximize the productivity of their information network within a reasonable budget. These advantages include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional background, at the forefront of IT service, executing a broad variety of IT projects for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not only expert technical help, but also a support engineer with field-tested approaches for repairing actual IT problems efficiently.
Read more details about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to bill for online support and in-person visits by the minute. As a result, you pay just for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no registration charge and requires no monthly commitment for support services provided during regular working hours. Many support firms demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with king-size invoices for fast solutions. Another benefit of granular invoicing is that customers are not inclined to allow minor problems to stay unaddressed until they become major ones.
Learn more details about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small support organizations who provide minimal documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation sent by every staff member to every customer. The discipline of documenting and archiving support activity results in more effective support and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Small companies who work with freelance service providers or who maintain in-house IT staffs gain when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, protected, and productive.
Find out additional information concerning Progent's knowledge transfer services.
How to Contact Progent
If your Hartford, Connecticut business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Network Assistance
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).