In addition to offering rapid contact with high-level IT consultants and subject matter experts (SBEs) to assist Hartford, Connecticut businesses to resolve discrete IT problems or longer-term projects, Progent can provide temporary staffing to deal with more generalized assistance like PC help, IT administration, and Help Desk services. Short-term staffing makes it possible for organizations to deal with anticipated or unexpected surges in demand for network personnel, which may result from situations such as mergers and acquisitions, site moves, technology upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or new compliance requirements. Short-term staffing can also fill gaps left by the absence of full-time IT personnel due to scheduled vacations, illness, termination, or other reasons.
Benefits of Progent's Temporary Staffing Services
Progent's temporary supplemental staffing services offer organizations the ability to react to surges in demand for IT personnel without being saddled with the costs and delays that come with reviewing and recruiting reliable IT help and without the burden of adding to your permanent staff size.
Important aspects of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Program
- Fast access to reliable network professionals
- Easy engagement, cessation, and re-engagement of services
- Seamless augmentation of your full-time IT staff
- Full documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled promptly
- Close relationship with a world-class, full-service resource for IT expertise
Progent's shared Call Center program is a specialized on-going staff expansion alternative that allows IT groups to divide the responsibilities of Call Center support seamlessly between their full-time network personnel and Progent's extensive pool of technical support experts. Acting as a seamless extension of your in-house Help Desk, Progent's shared Call Center program is a joint support solution powered by the leading shared professional services platform for streamlining, service requests, generating tickets, assigning responsibility, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has two decades of background delivering remote and on-premises network services for businesses throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned top certifications including CISSP, CISA, and CRISC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Hartford, Connecticut Organizations
Progent's seasoned roster of certified consultants offers Hartford, Connecticut businesses a wide array of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:
Contact Progent for Short-Term IT Staffing for Hartford, Connecticut Organizations
To learn more about Progent's temporary staff augmentation services for Hartford, Connecticut organizations, call 800-993-9400 or visit Contact Progent.