Besides offering fast contact with top-tier network professionals and subject matter experts (SMEs) to help Hartford, Connecticut companies to resolve specific technical issues or longer-term initiatives, Progent offers short-term staffing to deliver more generalized assistance like desktop help, IT administration, and Help Desk services. Short-term staffing makes it possible for businesses to deal with planned or surprise increases in the need for IT services, which may be caused by scenarios such as company mergers, site relocation, platform migration, business process changes like telecommuting, disaster response, seasonal variations, or regulatory changes. Short-term IT staff augmentation can also cover voids resulting from the absence of full-time staff members due to vacations, illness, termination, or other reasons.

Advantages of Progent's Temporary IT Staffing Services
Progent's short-term staff augmentation services give organizations the flexibility to react to increases in requirements for IT personnel without dealing with the expense and hassle associated with vetting and recruiting appropriate technical personnel and without the risk of increasing your in-house head count.

Key aspects of Progent's temporary staffing services include:

  • Fast access to seasoned network pros
  • Simple engagement, termination, and re-engagement of services
  • Transparent augmentation of your full-time IT staff
  • Comprehensive reporting of services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved fast
  • Close relationship with a world-class, full-service source for IT expertise
Progent's Co-managed Center Service
Progent's shared Call Center program is a proven on-going staff augmentation option that allows IT groups to divide the responsibilities of Help Desk support seamlessly between their internal IT staff and Progent's nationwide team of IT support specialists. Working as a transparent supplement of your in-house Call Center, Progent's co-managed Call Center program is a collaborative service alternative powered by the leading group PSA tool for managing, service requests, generating tickets, assigning ownership, monitoring progress, and generating management reports.

Why Choose Progent?
Progent has 20 years of experience providing remote and onsite IT expertise for organizations across the U.S. Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.

Progent's Areas of Expertise for Hartford, Connecticut Businesses
Progent's nationwide team of certified engineers can provide Hartford, Connecticut businesses a broad array of online technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:

Contact Progent for Short-Term Staff Augmentation for Hartford, Connecticut Organizations
To learn more about Progent's temporary staff augmentation services for Hartford, Connecticut companies, call 800-993-9400 or visit Contact Progent.