Fast Remote Help for Hartford Connecticut Information Networks
Fast Online Technical Support for Hartford NetworksFor businesses in Hartford Connecticut, Progent offers remote help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, plus the assistance of CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's online support experts offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced technology necessary to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses because service calls use up fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally with indirect costs by reducing or eliminating network outages and related costs resulting from business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive online consulting know-how is particularly helpful for organizations that depend on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.

Progent's pricing model for remote help is designed to leverage your IT service investment. Progent charges per minute for phone consulting, so you owe only for the support that you receive. In contrast to many online support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing avoid scenarios where quick repairs somehow end up as substantial bills. Progent's penchant for disposing of technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an array of customized technologies and proven processes that permit the maximum degree of effectiveness for online technical support and repair for IT systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to interface to your environment without violating network security.

Progent's powerful technical support database system includes detailed records for the service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of support rendered to each Progent client by any Progent engineer. This database of trouble tickets and responses is structured as a quickly searchable internal database that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of certifications and working relationships with important vendors including Cisco and Microsoft make available other massive technical support databases and permit priority response from vendors' in-house support staff so Progent's online consulting experts can arrive at the best solutions in the least time.

Online technical services offered by Progent to businesses in Hartford Connecticut include:

ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to enable small and mid-size organizations to benefit from the same advanced technology used by many of the industry's top corporations. Progent's ProSight line of IT management outsourcing services addresses all key areas of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and track your backup operations and enable non-disruptive backup and rapid recovery of vital files, apps, images, and virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, user mistakes, malicious insiders, or software glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective alternative for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. Besides optimizing the security and functionality of your IT network, Progent's software/firmware update management services allow your in-house IT staff to concentrate on line-of-business initiatives and activities that derive the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports single-tap identity verification with iOS, Android, and other personal devices. Using 2FA, whenever you sign into a secured online account and enter your password you are asked to verify who you are via a device that only you have and that uses a different ("out-of-band") network channel. A wide selection of devices can be utilized as this added form of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register several verification devices. To find out more about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth management reporting plug-ins created to work with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that any potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows clients to execute critical initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Call Center consulting support can aid you in establishing an effective new Help Desk or enhancing your existing organization, selecting or modifying Help Desk Call Center application software to address the unique requirements of your corporation, or adding occasional online staff to supplement your in-house Call Center resources to deal with high-demand scenarios such as software transitions, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of experienced network consultants provides your customers in Hartford Connecticut fast communication with a dependable network service resource with extensive experience providing telephone-based consulting and online repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk recognition as a crucial contributor to business efficiency, and Progent's goal is to solve and not simply report IT problems.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Group provides remote professional engineering support and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for Microsoft applications including CRM, Office Project, Office Word, and Office Excel. To find out more information concerning Progent's expertise, custom programming, and education offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center2, extend or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Hartford Connecticut online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager for your business so your network maintenance is proactive and automated. By anticipating possible trouble spots before they cause full-scale emergencies, proactive monitoring can ward off stressful and costly service crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate multiple platforms.
How Your Hartford Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Hartford Connecticut, Progent's phone-based computer support specialists can provide expert and affordable system help whenever your company needs it. More than 20 years of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to repair IT problems quickly while eliminating the cost and lost productivity associated with on-premises support visits.

Even if your Hartford business relies on a local independent consultant or employs an in-house organization that can deal with ordinary network problems, Progent's Microsoft certified engineers can provide an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to fix sudden system emergencies or particularly complicated integration projects.

Advantages of Progent's Network Help for Offices in Hartford Connecticut
Progent's online technical help services allow your Hartford company to enjoy the benefits of timely, expert network support without the cost of maintaining an in-house IT organization. Your information system will acquire greater business value by being increasingly available, productive, and secure. Advantages to your business include:

  • Convenient virtual extension of your local IT resources
    With most organizations in Hartford Connecticut, nearby network service providers, whether consisting of freelance consultants or a full-time IT staff, can resolve the majority of technical issues. However, major troubles might strike when your regular support personnel are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual support personnel. In these cases, Progent's on-call service experts give you an easy, fast, and budget-friendly way to augment your regular help and to convey useful information to increase your ability to handle future problems in-house.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller businesses often rely on individual freelance service providers. While freelance service people carry less internal costs than big consulting organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the lack of fallback help may require your company to wait for help during an emergency. As your company grows, network unavailability and trouble with critical software are more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of reserve service experts to insure your IT system stays up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses typically start with an information architecture implemented on a shoestring budget. Without a robust infrastructure, band-aid fixes often get thrown onto a shaky foundation. As a company grows, reliability and scalability problems can impede the productivity of the business. Such poorly built systems require careful assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a network infrastructure able to deliver the stable foundation to meet vital business requirements and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller companies need guidance and technical education to navigate through an ever more complex maze of product options available for accelerating business growth and enhancing productivity. They do not need a computer engineer who is attempting to resell a certain vendor's technology. Network support and product selling can lead to a situation where the recommended solution is designed around a profitable technology rather than the true requirements of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match technical consulting with the real needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical expertise, refined support tools, and understanding of corporate IT enable companies to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

An index of content::

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    Progent offers IT support for medium size companies who have 100 to 250 system clients. The mid-size business or work group has typically been an underserved segment of the market for network consulting expertise. The cost structures and support delivery models of major outside support firms make them excessively costly for the ordinary small business or small medium business (SMB), which commonly relies on a modest IT budget with which to support an information system whose complexity and capability are often similar to the networks of much larger companies. Progent's service delivery model, which takes great advantage of remote service, virtual network infrastructure and 24x7 server monitoring, dramatically reduces the network support costs of an SMB while offering the small company with enterprise-level service from professional, IT consultants with background in a wide array of midsized business technologies. If your medium size company or small business is searching for levels of IT help appropriate for a medium size office without paying big-company costs, call Progent.

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  • ProSight Virtual Server Private Cloud Hosting Consulting Services
    ProSight Small Business Private Clouds Consultancy

    Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size company's servers in a solution that gives the highest degree of availability and expandability and is in addition simple to migrate to another host. ProSight Virtual Hosting and management options are built upon mature virtualization architectures that enable small and midsize companies with mixed- platform environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving world-class fault tolerance and an unprecedented degree of vendor independence.

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    Award Winning Ubiquiti's U6 Lite WiFi access points Engineers

    Progent offers fast access to the skills of seasoned Wi-Fi consultants who can assist you to determine the value of Ubiquiti UniFi Wi-Fi APs for your business and assist you to plan, install, maintain, and troubleshoot your UniFi wireless network. Progent can also conduct a Wi-Fi site survey to help you to choose, provision, and place Ubiquiti UniFi wireless APs for optimal coverage and performance.

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    If you are developing Linux-based applications in an environment that includes Microsoft Windows-based processors, desktops, and office applications, Progent can provide comprehensive network support outsourcing that frees you to concentrate on your field of high-value expertise without the constant distraction of maintaining your company information system. By using smart server monitoring and by delivering remote and on-site support as your business needs it, Progent represents an affordable way for managing an information network that features high availability, protection, and efficiency. Progent's UNIX/Linux developer assistance services feature full-service information technology outsourcing, virtual server infrastructure, remote and in-person support and troubleshooting, network monitoring services, and Contact Center services.

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    Microsoft and Mac Desktop Technical Support Outsource

    Progent can provide a wide array of affordable remote and on-premises support services to help your business to install, manage, and troubleshoot workstations and mobile devices based on Windows, macOS/OS X, iOS, Android, or Linux.

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    Stealth penetration checking is an important part of any comprehensive network security strategy. Progent's security professionals can perform thorough intrusion tests without the knowledge of your company's internal IT staff. Stealth penetration testing shows whether current security monitoring tools such as intrusion incident warnings and event history monitoring are properly set up and consistently observed. Progent can implement ongoing autonomous penetration testing to define your internal and external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, compromised credentials, overlooked patches, and unsound product defaults can be chained together by hackers into the multi-vector attacks typical of modern versions of ransomware.

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    Progent's experienced ransomware recovery experts can help you to rebuild a network damaged by a ransomware virus like Ryuk, WannaCry, Hermes, or MongoLock.

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    Progent's SonicWall firewall consultants can help you integrate, manage, and tune SonicWall firewall/VPN devices including the newer SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified cybersecurity experts can help you incorporate SonicWall security gateways into a complete security plan and build security into your corporate operations.

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  • 64-bit Upgrade Professional
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    Progent's Microsoft-premier consultants can assist your organization to update your servers and/or desktops from 32 bits to 64 bits. Progent can help you to calculate the risks and benefits of moving to 64-bit processing, plan an affordable upgrade strategy that reduces operational disruptions, and deliver economical, professional online support to aid your organization to configure 64-bit software and application programs on your current hardware.

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    Progent is a Microsoft Certified Partner with special competencies such as Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who receive the highest client satisfaction and are afforded the tightest working relationship with Microsoft. The understanding, skills, and commitment needed to earn the level of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to provide your business better technical solutions for your information system.

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    Progent can help your business in any and all phases of your upgrade to Microsoft Exchange 2016 including planning high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; specifying storage requirements for your VMs, databases and logs; setting up hardware load balancing (HLB) for high-availability client access services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent's network consultants can help you to automate desktop software update management by providing expertise with management tools that include System Center Configuration Manager 2007, SMS 2003, and Windows Server Update Services.

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    Progent can give you access to programmers who can modify your Microsoft Business Solutions ERP, MRP, and financial system applications to match your specific company requirements. Progent's Microsoft-certified support experts offer expertise in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management Software. Progent also offers expert e-Commerce integration services for secure, company-wide resource sharing as well as interfacing with Customer Relationship Management applications.

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    Progent's UNIX platform support services provide small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of experience offers you a convenient one-stop source to help you build and manage a secure and reliable cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian GNU/Linux and Slackware.

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    Progent's background delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer tools enable Progent to create custom mission-critical applications and eCommerce solutions that operate transparently with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP management reporting services can help you create reports that allow you to analyze your business more effectively, transforming raw data into valuable insights into your business.

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    Progent's ransomware consultants can help your business to assess your ransomware vulnerability, remotely monitor and guard your IT environment, assist with settlement negotiations with a hacker, and rebuild an information system damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.

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    Progent's Microsoft-certified Windows Server 2019 experts can help your organization to design and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers significant enhancements in scale, performance, ease of management, virtualization, cybersecurity, hybrid local/cloud integration, availability, and Linux support.

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    Progent's Microsoft-certified professionals have 20 years of background designing, integrating, and supporting email solutions for businesses in the and throughout the United States. Progent offers economical Microsoft Exchange Servers consulting support to ensure that your email system offers protection, high uptime, easy access for off-site and wireless users, time-saving administrative utilities, and productive integration with telephony. Progent provides expertise and support services for Microsoft Exchange 2016, Exchange 2013, Microsoft Exchange 2010 Server, Exchange 2007, Microsoft Exchange 2003 Server, and MS Exchange 2K Server. Progent can also assist small or mid-size businesses to upgrade to MS Exchange 2016 Server or Microsoft Exchange 2013.

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    Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry background, at the forefront of network service, executing a broad variety of technical tasks for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This ensures that you get not just expert IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to solve real-world network problems quickly.

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    Progent's Microsoft certified professionals can offer small and mid-sized businesses advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the speedy development of enterprise-class business applications that offer your business a competitive edge. SQL Server provides built-in support for XML and can query over the Internet and outside the corporate firewall. In addition to offering consulting, maintenance and troubleshooting services, Progent's SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your information system. Progent can also help you migrate from earlier versions of SQL Server to SQL Server 2005.

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    Cisco's network security and remote access technology for small businesses represent a comprehensive range of easy-to-administer security solutions to help safeguard your local and remote network infrastructure. Cisco's Virtual Private Network line features switches, firewalls, intrusion detection systems and VPN concentrators. Progent's professional consulting staff includes field-proven specialists with Cisco's CCIE and Cisco Certified Network Professional certifications who are able to help your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security technologies that fit best with your company objectives.

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    Stealth intrusion testing is a key component of any overall network security plan. Progent's security experts can perform thorough intrusion checks without the knowledge of your organization's in-house IT staff. Unannounced penetration testing shows whether existing security monitoring tools such as intrusion incident warnings and event history analysis are properly configured and actively observed. Progent can implement ongoing automatic PEN testing to define your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, harvested credentials, skipped patches, and ill-advised IT product defaults can be combined by threat actors into the multi-vector attacks common to modern variants of ransomware.

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    Microsoft SQL Server 2016 introduces major improvements in performance, capacity, security, uptime, BOYD support, plus integrated BI. Innovations include PolyBase for processing structured and unstructured files in one appliance for big data applications, R language support, Row-level Security, Mobile Report Publisher, and seamless control over on-premises and cloud-resident resources. Progent's Microsoft-certified consultants can provide remote and onsite expertise to assist organizations of all sizes to configure, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft platforms such as Windows Server, Exchange, SharePoint Server, Microsoft Dynamics GP, Skype for Business, and SCOM.

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    Progent can assist you to design and carry out a smooth migration from onsite Active Directory to cloud-hosted Azure AD or to a hybrid solution that deploys Azure AD Domain Services and AD Connect to centralize identity services for both onsite and Azure resources.

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    Even if your company has a small network support group and a limited technology budget, your information network can still feature the same high availability and responsiveness that once required a substantial internal service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-premier IT consultants, the most recent network management software for 24x7 monitoring and alerts, and cost-effective service packages such as a help desk call center to keep your mission-critical network applications and servers operating.

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