Fast and Affordable Remote Help for Hartford Connecticut Computer Systems
Fast Remote Consulting for Hartford SystemsFor companies in Hartford Connecticut, Progent provides online technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the assistance of CISA and CISSP-accredited security experts to help with high-level security design and troubleshooting issues.

Progent's online support engineers provide exceptional leverage because they have the real-world background and have access to the sophisticated tools necessary to resolve most network issues quickly. This lowers immediate expenses since service calls require minimal billable minutes. Online support also eliminates the expense of sending an engineer to your site. Your organization saves even more in incidental expenses by minimizing or eliminating system outages and associated costs stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced online technical support know-how is especially helpful in environments that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you pay only for the support that you actually get. Unlike typical online support companies, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for pricing avoid scenarios where quick fixes manage to turn into big invoices. Progent's skill at solving technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of customized technologies and field-tested methodologies which permit the highest degree of effectiveness for remote help and troubleshooting for information systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's online support team to interface to your network without violating corporate security.

Progent's proven service reporting system stores detailed documentation of the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of support rendered to each customer by any Progent engineer. This database of anomalies and resolutions is stored as a quickly accessible proprietary database that enables Progent's online support experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft open up other extensive support knowledge bases and allow fast response from vendors' internal product engineers so Progent's online service specialists can come up with the best resolutions promptly.

Online technical services available from Progent to customers in Hartford Connecticut include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's leading corporations. The ProSight line of network monitoring and management services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete threat progression including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to deliver centralized management and comprehensive security for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup environment that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Progent's rates for ongoing consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables clients to complete major initiatives economically and on schedule. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent’s Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced support solution built around the top professional services automation platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Call Center team of veteran information technology professionals offers your customers in Hartford Connecticut immediate contact with a dependable technical support resource with extensive background delivering phone help and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a key enabler of business success, and Progent's intent is to fix instead of just track IT issues.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff offers remote professional consulting expertise and education in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, customization, and education services, see Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Hartford Connecticut remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your business so that your network support is proactive and automated. By spotting potential problems before they result in downtime, system monitoring can minimize disruptive and costly information system failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks based on multiple OS platforms.
How Your Hartford Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Hartford Connecticut, Progent's phone-based computer support specialists are ready to provide professional and cost-effective IT support the instant your organization requires it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity tools to repair network problems quickly while eliminating the cost and lost productivity that comes with in-person support visits.

Even if your Hartford office works with a local freelance consultant or employs an in-house organization that know how to deal with common network issues, Progent’s Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the availability or the expertise to resolve sudden system emergencies or particularly complicated integration projects.

Details of Progent's Online Computer Support for Hartford Connecticut
Progent's phone help, remote troubleshooting, system security expertise, and network management services offer companies in Hartford Connecticut the greatest leverage for your support investment. Whether you require occasional telephone help and remote network repair or ongoing Help Desk support and network administration, Progent's experts can provide your company enterprise-level network support while allowing you to avoid the expense and hassle of maintaining a large in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT experience, fine tuned support software, and familiarity with enterprise networking allow businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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    Progent can show you how to prepare and execute an efficient migration to Dynamics GP so that you preserve your data, strengthen your security, enhance your analytics, take complete advantage of Microsoft Office support, and reduce productivity interruption by creating and following a sensible migration plan. Progent can also help train new Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can improve your financial reports and business analytics by offering Crystal Reports consulting, FRx assistance, and Excel support. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to produce custom business software and eCommerce solutions that integrate seamlessly with Dynamics GP 2010/Great Plains 2010.

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    Progent’s Microsoft certified experts provide a variety of support services for Dynamics GP. Microsoft Dynamics GP is a Microsoft accounting platform and corporate management solution based, like all Microsoft financial tools, on the expandable and familiar platform of Windows technology. Dynamics GP 2010, the latest edition of Microsoft accounting products in the Microsoft Dynamics GP family, offers a cost-effective tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Microsoft Dynamics GP is simple to deploy and configure, and with its segmented approach you can license only the functions you currently require, with the option to expand clients and increase functionality when necessary. Progent’s Dynamics GP Software support experts can show you how to install, customize and manage Dynamics GP 2010 as well as older editions of Microsoft Dynamics GP/Great Plains.

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    Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support firms who provide minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports transmitted by each consultant to each customer. The practice of documenting and archiving service records allows more efficient service and eliminates a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

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    Progent's expert consultants can help you design and implement an efficient in-place Microsoft Exchange 2007 upgrade strategy that avoids productivity disruption, simplifies long-term service requirements, and makes your Exchange 2007 Server easy to administer. For complex multi-server or multi-location upgrades, Progent offers the background to complete your move rapidly and affordably. Progent's Microsoft Exchange 2007 help, repair, and design offerings include expertise with the integration of third-party add-ons to Exchange Server 2007 that are in keeping with your business goals.

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    Progent can provide fast and affordable remote access to an authorized Oracle DBA consultant or an Oracle software programmer. Progent offers comprehensive database administration services for all versions of Oracle including 10g and 11g and can also help plan, build, enhance, or fix Oracle database applications written with SQL and PL/SQL. Progent also provides support for Streams replication tools and ASM file/volume manager.

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    Progent provides consulting expertise for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to select, deploy, and manage a WatchGuard Firewall/VPN appliance that fits your security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewalls.

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    Progent can provide remote and onsite consulting to assist your organization with any phase of business intelligence reporting ranging from debugging or modernizing applications to designing and implementing a comprehensive BI environment. Progent's management reporting experts can assist your company to support your existing reporting system, assist you to upgrade databases and applications from a discontinued reporting platform to a modern one, and deliver as-needed remote mentoring tailored to your specific needs. Progent’s business reporting and analytics consultants can provide expertise in all popular business intelligence reporting and visualization platforms such as the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins including Power Pivot and Power View, and Report Builder.

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    Microsoft Windows Server Essentials is a value-priced, versatile operating system that allows small organizations to transition from the traditional stand-alone in-house datacenter to the modern hybrid computing model that includes local and cloud-hosted software and infrastructure. Progent's Microsoft-certified consultants can provide budget-friendly remote consulting and troubleshooting for Microsoft Windows Server Essentials. Progent can help you to evaluate the possible productivity and cost advantages of migrating to WS 2012 R2 and adopting a hybrid on-premises/cloud-based model for your network environment. Progent can provide full-service project management to help you plan and carry out an efficient move to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud platforms and services. Progent also offers as-needed consulting, technical support, and training.

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    Progent has been providing SharePoint consulting services since the initial SharePoint product was released over a decade ago, and Progent has the breadth and depth of technical know-how to assist organizations of any size to design and implement a SharePoint Server 2013 deployment and create SharePoint 2013 applications that add significant business value to your IT investment. Progent's Microsoft-certified consulting team can help you to evaluate the business advantages of upgrading to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from a different collaboration solution; decide if an on-premises, Cloud-based or hybrid deployment is most sensible for your company; and select the most appropriate edition of SharePoint 2013 for your applications. Progent offers full project management services or can help in specific tasks associated with your SharePoint 2013 migration.

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    Progent offers economical remote support from engineers skilled in a broad array of utilities and services that provide solutions for backing up Microsoft Windows, Mac, and Linux physical and virtual servers and desktops as well as laptops and smartphones. Progent offers expertise for leading data protection platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take Software, MozyPro, Retrospect for Macintosh, Time Machine, VMware vSphere Data Protection (VDP), and Solaris FLARs. Progent's consultants can assist you to design, upgrade, or maintain data backup solutions for a variety of architectures such as local, edge to datacenter, cloud-based, or a mix.

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    Progent's Microsoft-certified Intune consultants can assist your organization to assess the business case for adopting Intune for administering your portable devices including notebooks, smartphones, and tablets powered by Windows, iOS, and Android. Progent can assist your company to configure security and compliance policies, plan and deploy pilot environments to confirm the appropriateness of Microsoft Intune for your network, deploy Intune throughout your IT ecosystem, integrate Intune with SCCM for single-console change management, and maintain your Microsoft Intune deployment.

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