Fast and Affordable Remote Help for Hartford Connecticut Computer Systems
For companies in Hartford Connecticut, Progent provides online technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the assistance of CISA and CISSP-accredited security experts to help with high-level security design and troubleshooting issues.
Progent's online support engineers provide exceptional leverage because they have the real-world background and have access to the sophisticated tools necessary to resolve most network issues quickly. This lowers immediate expenses since service calls require minimal billable minutes. Online support also eliminates the expense of sending an engineer to your site. Your organization saves even more in incidental expenses by minimizing or eliminating system outages and associated costs stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced online technical support know-how is especially helpful in environments that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you pay only for the support that you actually get. Unlike typical online support companies, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for pricing avoid scenarios where quick fixes manage to turn into big invoices. Progent's skill at solving technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of customized technologies and field-tested methodologies which permit the highest degree of effectiveness for remote help and troubleshooting for information systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's online support team to interface to your network without violating corporate security.
Progent's proven service reporting system stores detailed documentation of the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of support rendered to each customer by any Progent engineer. This database of anomalies and resolutions is stored as a quickly accessible proprietary database that enables Progent's online support experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft open up other extensive support knowledge bases and allow fast response from vendors' internal product engineers so Progent's online service specialists can come up with the best resolutions promptly.
Online technical services available from Progent to customers in Hartford Connecticut include:
Certified Windows Expertise
Progent's Microsoft-expert remote support experts can provide network troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration support, Microsoft Teams planning and integration, Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable desktop services to help your business to install, configure, repair, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services include providing Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network consultants, and validates a person's network technology skills at the expert level. CCIEs know how to deal with even the most difficult challenges surrounding network design, deployment, maintenance, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating software patches. CCIEs represent an exceptional cost-effectiveness because their broad experience enables them to find solutions for problems rapidly. In common instances, less experienced service providers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your network using the latest remote support tools in order to perform efficient, safe, and economical analysis and remediation.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
Progent's CCIEs can provide consulting for the complete line of Cisco's market leading family of networking appliances. Cisco networking support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless AP planning and configuration, Aironet Wireless Access Points engineering help, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions to bolster the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or assist your company to recover quickly after a serious penetration. Security solutions offered by Progent include: thorough information security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from malicious assaults; installing firewalls; building secure architectures for remote and mobile access; protecting your messaging system against spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine local resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online support services to cover a broad array of computer technologies including network architecture, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy administration in networks that include Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from legacy applications to Windows or Linux environments. Progent's team-based approach to resolving technical problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent online assistance analyzing anomalies within UNIX/Linux systems based on leading variants of UNIX including:
Apple Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's leading corporations. The ProSight line of network monitoring and management services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete threat progression including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to deliver centralized management and comprehensive security for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup environment that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Progent's rates for ongoing consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables clients to complete major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Hartford Company Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top professional services automation platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center team of veteran information technology professionals offers your customers in Hartford Connecticut immediate contact with a dependable technical support resource with extensive background delivering phone help and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a key enabler of business success, and Progent's intent is to fix instead of just track IT issues.
- Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff offers remote professional consulting expertise and education in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, customization, and education services, see Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers businesses in Hartford Connecticut remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your business so that your network support is proactive and automated. By spotting potential problems before they result in downtime, system monitoring can minimize disruptive and costly information system failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks based on multiple OS platforms.
To get in touch with Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Hartford Connecticut, Progent's phone-based computer support specialists are ready to provide professional and cost-effective IT support the instant your organization requires it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity tools to repair network problems quickly while eliminating the cost and lost productivity that comes with in-person support visits.
Even if your Hartford office works with a local freelance consultant or employs an in-house organization that know how to deal with common network issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the availability or the expertise to resolve sudden system emergencies or particularly complicated integration projects.
Details of Progent's Online Computer Support for Hartford Connecticut
Progent's phone help, remote troubleshooting, system security expertise, and network management services offer companies in Hartford Connecticut the greatest leverage for your support investment. Whether you require occasional telephone help and remote network repair or ongoing Help Desk support and network administration, Progent's experts can provide your company enterprise-level network support while allowing you to avoid the expense and hassle of maintaining a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to companies in Hartford Connecticut and is also ideal for networks in geographic areas that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a broad selection of Microsoft support tools, service information, and continuing training.
- Per Minute Rates to Minimize Costs
Progent offers online support on a minute-by-minute basis, so you are billed only for the services you receive. Progent has no minimum charge for phone support and imposes no periodic retainer for support services delivered during regular business hours. This keeps you from paying big bills for quick fixes.
- Availability of Cisco Network Design Professionals
Progent's certified experts for Cisco can provide the services of authorized specialists who have skill in planning, implementing, and managing networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's core support offerings include system integration, Microsoft Exchange expertise, system security planning, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting support in critical application areas. Help available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Expertise
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management Support and Application Development
MySQL Database Administration and Application Design
Apple Macintosh Integration
Amazon Marketplace Web Service Programming and Debugging
By offering a full service one-stop source for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough information technology solutions that align with the unique requirements of your business.
- Sophisticated Remote Connectivity Software
Protected online access allows Progent's service professionals to observe exactly what your customers see. This makes it easier to find fast fixes to problems that could otherwise demand a costly personal visit. Effective remote connectivity software and expert technicians together allow Progent to repair most network problems quickly and economically. Progent is an industry leader in online troubleshooting and automated system analysis.
- Support for Leading VPN Products
Progent supports secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24-hour Support for High System Availability
For offices with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-conscious businesses whose clients require immediate access to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT experience, fine tuned support software, and familiarity with enterprise networking allow businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Begin Getting Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Complete Line of Server Platforms
Progent offers in-depth support for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 migration, Windows Server 2003 maintenance, Microsoft Exchange Server 2019 deployment, Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises help per minute. Consequently, you owe just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick solutions so you will not be forced to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by each consultant to every client. The discipline of detailing and organizing service records results in more effective service and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential problems before they result in downtime, network monitoring can keep your IT network from painful and costly service disruptions.
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.