Fast and Affordable Online Troubleshooting for Hartford Connecticut Information Networks
For businesses located in Hartford Connecticut, Progent offers remote technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical background and are equipped with the advanced technology needed to resolve the majority of information system problems rapidly. Efficient support lowers direct costs because service calls require fewer billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company benefits even more with indirect expenses by reducing or avoiding network outages and associated losses resulting from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote consulting know-how is particularly valuable for businesses that depend on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's billing model for online support is structured to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay just for the support that you receive. In contrast to many online support organizations, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate scenarios where quick solutions somehow end up as big bills. Progent's skill at dealing with technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of customized technologies and proven processes that allow the highest level of efficiency for online technical support and repair for IT systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's online support team to communicate with your environment remotely without breaching system security.
Progent's powerful service reporting system stores thorough records of the service that Progent's clients have been provided. Progent's authorized engineers have access to the records of assistance provided to each Progent customer by every Progent engineer. This history of trouble tickets and solutions is organized as a conveniently searchable proprietary database that enables Progent's remote technical engineers to share their knowledge with the whole team to make sure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and working associations with important vendors such as Cisco and Microsoft open up additional massive support knowledge bases and permit quick access to manufacturers' in-house product engineers with the result that Progent's online service specialists can determine optimal resolutions quickly.
Online support provided by Progent to businesses in Hartford Connecticut include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote service experts offer computer problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration expertise, Microsoft Teams integration, Skype for Business Server migration consulting, Lync Server management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop consulting and support services to help your company to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services include providing Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the premier accreditation for network engineers, and validates a person's technical skills at the master level. CCIEs know how to handle even the most challenging issues associated with network infrastructure planning, deployment, maintenance, compliance, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS network management tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs offer exceptional value since their deep experience allows them to resolve problems rapidly. In many instances, less seasoned service providers can struggle for hours or days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE consultants can communicate with your network using the latest remote troubleshooting tools to provide fast, safe, and affordable diagnosis and repair.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling family of connectivity appliances by delivering consulting services such as:
CISM and CISSP Premier System Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection services to strengthen the safety of your Windows, macOS and OS X, Linux environment against assaults or help your company to clean up rapidly after a damaging breach. Security support services available from Progent include: thorough network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious attacks; installing firewalls; establishing safe mechanisms for remote and mobile connectivity; guarding your messaging system against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support to help companies of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of background delivering advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent process for restoring applications and services quickly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online support services to cover a broad spectrum of information technologies such as system architecture, email solutions, system and process security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in networks that combine Linux and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from legacy applications to MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading corporations. The ProSight suite of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical data, applications and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology programs. Progent's rates for longer-term consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of information technology allows clients to execute critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Hartford Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most issues.
Progent's Help Desk consulting services can assist you in building an efficient new Help Desk Call Center or enhancing your existing one, identifying or customizing Help Desk Call Center software products to address the particular demands of your business, or providing occasional phone support staff to work with your internal Help Desk Call Center team during high-demand events such as software transitions, mass updates, or installing new business software.
Progent's Help Desk team of veteran information technology experts gives your workers in Hartford Connecticut instant communication with a dependable network service group with years of background delivering phone support and remote repair service for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center recognition as a crucial driver of business success, and Progent's policy is to resolve rather than just document technical issues.
- Applications Support: Training, Development, and Integration
Progent's Applications Experts Group offers remote professional engineering support and education in specific application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and training for Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Hartford Connecticut remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your business so that your computer support is proactive rather than reactive. By uncovering potential problems before they expand into full-scale emergencies, system monitoring can ward off inconvenient and costly network failures. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments that support a variety of OS platforms.
To contact Progent about emergency phone-based support with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Hartford Connecticut, Progent's phone-based network support specialists can deliver professional and cost-effective IT support the moment your organization has to have it. More than 15 years of providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to repair network problems rapidly while avoiding the cost and lost time associated with in-person service calls.
Even if your Hartford organization has a local independent consultant or maintains an in-house organization that can handle the majority of network problems, Progentís Microsoft certified consultants can still offer an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to address unexpected system emergencies or especially tough integration projects.
Advantages of Progent's Network Help for Businesses in Hartford Connecticut
Progent's online technical help services allow your Hartford company to realize the advantages of on-call, world-class network support without the cost of maintaining an in-house IT staff. Your information system will derive greater business worth by becoming more available, efficient, and protected. Advantages to your company include:
- Seamless remote expansion of your on-site support resources
For most organizations in Hartford Connecticut, nearby computer support resources, whether made up of outside consultants or an internal maintenance staff, can solve the majority of technical issues. On the other hand, serious problems can strike when local support personnel are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your local service personnel. In these instances, Progent's on-call support specialists provide a convenient, quick, and budget-friendly way to augment your local resources and to transfer valuable information to improve your ability to handle future issues locally.
- Less Dependence on Freelance Consultants
For IT maintenance, smaller businesses commonly depend on independent freelance service providers. Although independent consultants carry less overhead than larger consulting firms and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the lack of fallback personnel may force your company to go without help during an IT crisis. As your company expands, system downtime and problems with critical applications are more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of backup support expertise to make sure your network stays up and running.
- Build a Scalable Foundation for Seamless Growth
Organizations often start with an IT architecture created on a modest budget. Without a strong framework, slap-dash fixes often get piled on top of a shaky foundation. When a network grows, reliability and expandability issues can hinder the productivity of the organization. Such poorly built environments need proper analysis, intelligent strategic planning, and broad-based technical knowledge to evolve to a system infrastructure able to provide the solid foundation to handle critical business demands and ease downstream expansion.
- Interact with Solution Providers Rather Than Technology Sellers
Smaller businesses need advice and technical education to negotiate an ever more complicated maze of product alternatives capable of promoting business success and enhancing efficiency. They hardly need a computer consultant who is trying to earn a commission on a certain vendor's products. Network support and product sales can lead to a situation where the recommended
solution is designed around a predetermined technology rather than the genuine needs of a business. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to match technical consulting with the best interests of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT expertise, fine tuned remote support software, and understanding of enterprise networking enable offices to avoid the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person visits per minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for services provided during normal working hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast fixes so you will not be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces little competition. Businesses who utilize trusted independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.