Immediate Remote Support for Hartford Connecticut IT Networks
Urgent Phone Support for Hartford SystemsFor organizations located in Hartford Connecticut, Progent offers online support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with complex networking issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote support experts offer excellent value because they have the practical experience and have access to the sophisticated technology necessary to resolve the majority of network problems quickly. This lowers direct costs since solutions accumulate minimal chargeable minutes. Online help also eliminates the expense of sending an engineer to your location. Your company saves even more in indirect expenses by minimizing or eliminating system outages and related losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting expertise is particularly important for businesses that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are billed only for the services that you actually get. Unlike typical remote support organizations, Progent requires no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where speedy. minor repairs manage to turn into large bills. Progent's skill at dealing with technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a set of optimized tools and field-tested processes which permit the highest level of efficiency for online help and repair for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's remote service group to communicate with your system remotely without breaching corporate security.

Progent's advanced service database application maintains detailed documentation describing all service that Progent's customers have received. Progent's authorized engineers have the benefit of the records of support provided to every client by any consultant. This history of anomalies and fixes is structured as a readily searchable proprietary database that permits Progent's online support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up other vast technical support databases and allow fast access to vendors' internal product engineers with the result that Progent's online service experts are able to arrive at optimal solutions quickly.

Remote technical support services provided by Progent to clients in Hartford Connecticut include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. The ProSight series of network monitoring and management services covers all key aspects of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the entire threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Billing rates for ongoing consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables customers to complete critical projects economically and on time. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Call Center support alternatives for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting services can guide you in building an effective new Call Center or enhancing your existing organization, identifying or modifying Help Desk software products to address the special requirements of your company, or providing occasional phone support staff to work with your in-house Call Center resources to handle high-demand situations like software transitions, mass updates, or rolling out new applications.

    Progent's Call Center team of veteran information technology professionals provides your customers in Hartford Connecticut instant communication with a dependable support resource with extensive experience offering phone help and remote diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center recognition as a significant driver of company efficiency, and Progent's goal is to fix rather than simply report network issues.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team provides online professional engineering support and training in specific business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Hartford Connecticut online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your business so your IT support is proactive rather than reactive. By uncovering looming problems before they expand into network outages, system monitoring can head off stressful and expensive information system breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems based on a combination of platforms.
How Your Hartford Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Hartford Connecticut, Progent's phone-based network support engineers can deliver professional and cost-effective IT support the moment your organization requires it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine remote access tools to fix IT problems rapidly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Hartford company works with a regular independent consultant or maintains an in-house IT staff that can handle common computer problems, Progent’s Microsoft and Cisco certified consultants can provide an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to resolve sudden network crises or particularly tough integration problems.

Benefits of Progent's IT Support for Organizations in Hartford Connecticut
Progent's remote support services allow your Hartford company to have the advantages of on-call, enterprise-grade network support without the expense of maintaining an in-house IT staff. Your information system will derive added strategic worth by being more available, productive, and secure. Advantages to your business include:

  • Convenient remote extension of your local support resources
    With most organizations in Hartford Connecticut, nearby network support resources, whether made up of independent consultants or an internal IT staff, can deal with the majority of network problems. However, major troubles may spring up when your regular support personnel are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your local service technicians. In these cases, Progent's online support professionals provide an easy, quick, and economical solution to augment your local resources and to pass on valuable knowledge to improve your ability to deal with downstream problems in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller organizations commonly rely on independent freelance consultants. While freelance service people carry smaller overhead than larger service companies and can afford to charge marginally less, they are often overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the absence of backup help may require your company to wait for help during an emergency. As your business expands, network unavailability and problems with vital applications are more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of reserve support expertise to insure your IT system remains up and running.

  • Build a Scalable Basis for Seamless Growth
    Organizations typically start with an IT system created on a shoestring budget. Without a scalable infrastructure, band-aid repairs often get piled on top of a weak foundation. When a company grows, stability and expandability issues can impede the success of the business. These poorly designed environments require proper assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a network infrastructure that can provide the solid foundation to handle critical business requirements and ease downstream expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller businesses need guidance and technical training to navigate through an increasingly complicated maze of technology alternatives capable of promoting business growth and improving efficiency. Businesses hardly need a network consultant who is motivated to earn a commission on a certain vendor's technology. Network support and product selling can lead to a scenario where the recommended solution is built around a profitable product instead of the true requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to align technical expertise with the real interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical knowledge, refined support tools, and understanding of enterprise networking enable offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the front lines of network service, performing a wide variety of IT projects for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This ensures that you get not only world-class IT help, but also a consultant with proven approaches for using technical knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person visits by the minute. Consequently, you are billed only for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for services delivered during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be forced to allow minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by each consultant to every client. The discipline of documenting and organizing service records results in more efficient service and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.



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