Fast Online Support for Hartford Connecticut Computer Networks
Fast Online Help for Hartford NetworksFor organizations in Hartford Connecticut, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking problems, as well as the services of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's remote technical support engineers offer excellent value due to the fact that they have the practical background and have access to the sophisticated tools necessary to resolve most network problems rapidly. This reduces direct expenses since service calls use up minimal billable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your company benefits even more in incidental costs by reducing or avoiding system downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online consulting experience is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.

Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced only for the services that you actually get. Unlike many online support firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for billing do away with scenarios where speedy. minor fixes manage to end up as large invoices. Progent's skill at dealing with problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized tools and field-tested methodologies which permit the maximum degree of effectiveness for remote technical support and troubleshooting for IT systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's remote service group to access your environment remotely without breaching network security.

Progent's proven customer support reporting system includes extensive documentation for all support that Progent's clients have been provided. Progent's authorized consultants have access to the records of all help delivered to every customer by any consultant. This history of issues and resolutions is stored as a conveniently accessible support database that permits Progent's remote technical professionals to share their knowledge company-wide to ensure that the value of Progent's support services grows daily. Progent's extensive list of accreditations and close associations with key vendors including Cisco and Microsoft make available additional vast technical databases and permit priority response from vendors' in-house support staff so Progent's remote service specialists are able to come up with the best solutions in the least time.

Remote services provided by Progent to customers in Hartford Connecticut include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's top enterprises. The ProSight series of network monitoring and management services covers all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup processes and allow non-disruptive backup and fast recovery of important files/folders, apps, images, and virtual machines. ProSight DPS lets you recover from data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed backup services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to maximizing the protection and reliability of your IT network, Progent's patch management services allow your in-house IT team to concentrate on more strategic initiatives and activities that deliver the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a protected online account and give your password you are asked to verify who you are on a device that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be used as this added means of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth management reporting utilities created to integrate with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and debug their connectivity appliances like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so all potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Billing charges for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables clients to execute major projects economically and on time. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk team of seasoned information technology experts gives your computer users in Hartford Connecticut instant contact with an effective support resource with extensive experience offering phone help and online repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial contributor to company performance, and Progent's aim is to resolve and not merely track IT issues.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply phone-based and in-depth engineering expertise and education in specific business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for popular Microsoft business applications including CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To learn more information on Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center2, extend or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Hartford Connecticut online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to fit your business so your network maintenance is proactive rather than reactive. By anticipating potential problems before they evolve into full-scale emergencies, proactive monitoring can minimize stressful and expensive information system crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments that incorporate multiple operating systems.
How Your Hartford Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Hartford Connecticut, Progent's phone-based network support engineers can deliver effective and economical IT help whenever your organization needs it. Over 20 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to repair IT problems quickly while avoiding the expense and lost time that comes with on-site support visits.

Even if your Hartford business has a local independent support technician or maintains a full time IT staff that can handle day-to-day network issues, Progent's Microsoft certified engineers are available to provide an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the time or the knowledge to address sudden network emergencies or particularly complex integration projects.

Advantages of Progent's Network Help for Companies in Hartford Connecticut
Progent's remote network troubleshooting services allow your Hartford company to enjoy the benefits of timely, enterprise-grade IT support without the cost of maintaining a full-time IT organization. Your information system will derive added strategic value by becoming increasingly reliable, efficient, and protected. Benefits to your business include:

  • Seamless remote expansion of your on-site IT resources
    For most businesses in Hartford Connecticut, local computer support resources, whether consisting of outside consultants or a full-time maintenance staff, can handle the majority of network problems. On the other hand, IT crises can spring up when local resources are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your onsite support technicians. In these situations, Progent's on-call support experts provide a convenient, fast, and affordable solution to supplement your regular help and to convey valuable knowledge to improve your ability to handle future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller businesses often rely on independent freelance consultants. While independent consultants carry smaller internal costs than larger consulting companies and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the lack of backup help may force your company to wait for assistance during an emergency. As your network expands, network unavailability and trouble with vital software are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve support expertise to make sure your network is always available.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations often begin with an IT system implemented on a shoestring budget. Lacking a strong framework, slap-dash fixes can get thrown on top of a shaky foundation. As a company grows, reliability and expandability problems can impede the success of the business. Such poorly designed systems require proper assessment, intelligent strategic planning, and extensive IT expertise to upgrade to a network architecture able to deliver the stable foundation to handle critical business demands and simplify downstream growth.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller companies need advice and technical education to navigate through an increasingly complex maze of product alternatives capable of promoting business growth and enhancing productivity. They do not need a computer consultant who is attempting to resell a certain vendor's technology. IT consulting and product selling can result in a situation where the proposed solution is built around a profitable technology rather than the true requirements of a business. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to match technical consulting with the real interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT expertise, refined support software, and understanding of corporate IT allow companies to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does My Business Begin Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



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    Professional County Government Exchange

    Progent has extensive experience providing a broad range of online network support and emergency repair services to local governments and school districts throughout the United States. Progent is one of the pioneers in providing advanced online IT support and has provided network solutions to organizations in every state. Online support saves travel costs and solves issues more quickly than on-premises support.

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    CRISC Certified Risk and Information Systems Control Technology Professional

    Progent can provide the services of a CRISC-certified risk management expert to assist you to plan and deploy an enterprise risk management (ERM) solution following best practices promoted by CRISC and crafted to align with your company's risk tolerance, business objectives, and budgetary guidelines.

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    Windows 2012 Clustering Integration

    Progent's certified failover clustering consultants can assist businesses to evaluate the advantages of deploying Windows Server 2012 failover clustering to build a powerful fault-tolerant/disaster recovery solution, assist your organization to plan and install a Windows Server 2012 environment, deliver online and on-premises consulting services and technical support for failover clusters that include physical servers or virtual machines, and help you to streamline the administration of clustered servers.

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    Stealth intrusion testing is a key part of any overall IT system security strategy. Progent's security experts can perform thorough penetration tests without the awareness of your organization's in-house IT resources. Unannounced penetration testing uncovers whether existing security monitoring systems such as intrusion detection alerts and event history analysis are properly configured and consistently monitored. Progent can implement continuous automatic penetration testing to map your internal and external attack surface and to identify ways that vulnerabilities, improper configurations, compromised credentials, uninstalled patches, and ill-advised IT product defaults can be combined by hackers into the multi-front attacks common to modern strains of ransomware.

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    Progent uses a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every staff member to every customer. The practice of documenting and organizing service records results in more effective support and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who won't release the keys to the kingdom.

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    Progent's ransomware consultants can assist you to evaluate your ransomware vulnerability, monitor and protect your IT environment, assist with negotiating a settlement with a hacker, and reconstruct an information system victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.

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