Immediate Remote Technical Support for Hartford Computer Systems
Immediate Remote Help for Hartford NetworksFor companies located in Hartford or anywhere in the state of Connecticut, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure issues, as well as the services of CISSP-qualified security consultants to help with advanced security design and diagnostic issues.

Progent's online support experts offer exceptional leverage because they have the real-world background and are equipped with the advanced technology necessary to solve most network issues quickly. Efficient support lowers direct expenses because service calls accumulate fewer billable consulting minutes. Online help also avoids the cost of sending a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or eliminating network outages and related costs due to business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive online consulting experience is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.

Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe just for the support that you actually get. In contrast to typical remote service organizations, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and clean policy for billing save you from situations where fast repairs somehow end up as substantial invoices. Progent's skill at dealing with technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized tools and field-proven processes that allow the highest degree of effectiveness for remote engineering help and repair for information systems of any size. Progent provides safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's online support team to communicate with your computer system remotely without breaching corporate security.

Progent's proven technical support database application includes detailed records of all service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of all help provided to every Progent customer by every engineer. This history of trouble tickets and fixes is stored as a quickly accessible internal database that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft open up other extensive technical support knowledge bases and allow quick access to vendors' in-house support staff with the result that Progent's online consulting specialists are able to find optimal resolutions in the least time.

Remote technical services offered by Progent to customers in Hartford and throughout the state of Connecticut include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services designed to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide web-based control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Help Desk service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent’s Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Call Center staff of veteran information technology consultants offers your workers in Hartford or anywhere in the state of Connecticut immediate communication with a reliable support group with years of experience offering telephone-based support and online diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center perception as a crucial enabler of business productivity, and Progent's intent is to solve instead of simply record network issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts staff can supply online and in-depth engineering support and training in special application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Hartford, or anywhere in the state of Connecticut, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your business so your network support is proactive and automated. By anticipating looming trouble spots before they evolve into full-scale emergencies, remote monitoring can avoid disruptive and costly network failures. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that support a variety of operating systems.
How Your Hartford Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Hartford or throughout the state of Connecticut, Progent's online network support specialists can deliver professional and affordable system support whenever your business needs it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to solve IT problems rapidly while avoiding the cost and lost productivity that comes with on-site service calls.

Even if your Hartford organization relies on a regular freelance consultant or maintains an in-house organization that can deal with the majority of network issues, Progent’s Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to fix unexpected system crises or especially tough integration projects.

Details of Progent's Online Computer Services for Hartford
Progent's online help, remote troubleshooting, system security expertise, and network management services give offices in Hartford or throughout the state of Connecticut unparalleled leverage for your IT budget. Whether you require one-time phone support and Internet-based troubleshooting or full-time Help Desk services and network administration, Progent's experts can provide your organization enterprise-level network support while allowing you to eliminate the cost and administration overhead of maintaining a large internal IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT knowledge, fine tuned remote support software, and understanding of corporate IT enable businesses to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry experience, at the forefront of IT service, performing a broad range of technical projects for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This ensures that you get not just expert IT skills, but also a support engineer with proven methods for using technical knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person help by the minute. Consequently, you are billed exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and requires no retainer for services provided during normal business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Companies who work with familiar independent consultants or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, secure, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 system tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.