Immediate Online Help for Hartford Connecticut Computer Systems
Urgent Online Support for Hartford NetworksFor companies in Hartford Connecticut, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote support experts offer excellent leverage because they have the real-world experience and have access to the sophisticated technology required to solve most information system issues rapidly. This lowers direct costs since solutions use up fewer chargeable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company benefits even more in indirect expenses by minimizing or eliminating system outages and related losses stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote consulting expertise is particularly helpful for businesses that rely on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's billing policy for online help is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are billed only for the services that you actually get. In contrast to many online support companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate situations where quick repairs manage to turn into substantial invoices. Progent's penchant for handling technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized tools and proven processes which permit the maximum degree of efficiency for remote technical support and repair for IT networks of any size. Progent's Technical Response Center can interface to your system without breaching network security.

Progent's sophisticated service reporting application includes thorough records describing all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of services provided to every Progent client by any Progent engineer. This database of issues and responses is structured as a readily accessible support database that enables Progent's online technical professionals to communicate their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with important vendors including Cisco and Microsoft make available other vast support knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's remote consulting experts are able to arrive at the best resolutions promptly.

Remote services offered by Progent to customers in Hartford Connecticut include:

ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's leading corporations. The ProSight series of network monitoring and management services covers all key aspects of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and enable transparent backup and fast restoration of important files/folders, applications, system images, plus virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of any size a versatile and affordable solution for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving information network. Besides maximizing the security and reliability of your IT environment, Progent's patch management services free up time for your in-house IT team to focus on line-of-business projects and activities that derive the highest business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and enter your password you are asked to verify who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this second form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register several verification devices. For more information about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth management reporting utilities created to work with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to provide web-based management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows customers to complete major initiatives economically and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk team of seasoned information technology experts provides your clients in Hartford Connecticut fast access to a dependable network service group with years of background providing telephone-based support and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a major contributor to company performance, and Progent's intent is to fix instead of merely track technical problems.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting Team offers phone-based and in-depth consulting support and education in special application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To find out additional information concerning Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center2, extend or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Hartford Connecticut remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure SCOM for your environment so your IT maintenance is proactive and automated. By detecting emerging trouble spots before they result in network outages, system monitoring can head off stressful and expensive service breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that support a variety of OS platforms.
How Your Hartford Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote support with Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Hartford Connecticut, Progent's online computer support specialists can deliver professional and cost-effective IT support whenever your business has to have it. More than 20 years of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to fix IT problems rapidly while avoiding the cost and lost productivity associated with on-site service calls.

Even if your Hartford business works with a regular freelance support technician or maintains an in-house IT staff that can handle common computer problems, Progent's Microsoft certified consultants can provide an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to handle sudden network crises or particularly complicated integration projects.

Details of Progent's Online Computer Support for Hartford Connecticut
Progent's online help, Internet-based repair, network security consulting, and network administration services offer companies in Hartford Connecticut the greatest leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's experts can deliver your organization world class network support while allowing you to avoid the expense and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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    Progent offers technical services for medium size businesses who have 100 to 250 network users. The mid-size business or work group has traditionally been an overlooked segment of the market for network support services. The cost structures and service access models of large third-party support organizations make them excessively expensive for the ordinary mid-size company or small medium business (SMB), which commonly relies on a minimal IT budget with which to support an IT network whose advanced technology and capability are often comparable to the networks of much larger companies. Progent's service delivery model, which takes full advantage of online service, virtual network technology and proactive server monitoring, significantly lowers the network maintenance expenses of a small-medium business while offering the mid-size company with enterprise-level service from certified, IT consultants with background in a wide range of small business technologies. If your medium size company or small business is looking for the quality of IT help needed for a mid-size office without budgeting big-company prices, contact Progent.

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    Progent's Microsoft certified experts offer a variety of support services for Microsoft Dynamics GP. Microsoft Dynamics GP is a Microsoft financial package and corporate management tool based, like all Microsoft financial solutions, on the expandable and popular platform of Microsoft Windows technology. Dynamics GP/Great Plains 2010, the most recent version of Microsoft accounting software in the Microsoft Dynamics GP/Great Plains family, offers an affordable tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Microsoft Dynamics GP/Great Plains is easy to deploy and integrate, and with its segmented design you can purchase only the capability you currently require, with the option to expand users and enlarge capabilities when necessary. Progent's Dynamics GP Software consulting engineers can help you deploy, customize and manage Dynamics GP 2010 as well as older versions of Dynamics GP/Great Plains.

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