Hartford Consulting Expertise for Computer Support Organizations
Transparent Temporary IT Support Help
Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Hartford
Progent's consulting support for network service organizations in Hartford Connecticut enables you to provide your customers Progent's consulting and Help Desk support under your own branding as a transparent supplement to your in-house network services team. This can put you on the fast track to grow your client base, close gaps in your service portfolio, satisfy your customers, and increase your profits.
Progent's nationwide team of network experts, PC integration and troubleshooting specialists, IT admins, and cybersecurity consultants have worked as transparent adjuncts to the IT staffs of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge enables you to broaden the capabilities of your IT support practice, and Progent's close integration with your support team helps you strengthen and protect your company's brand.
Progent is an IT consulting company with two decades of experience providing online expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network experts of any private computer services company in the world. Progent has delivered online IT assistance and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)
Reselling Progent's Services Under Your Branding
Progent's reseller program for network service organizations offers seamless resale to your customers of professional IT services. Progent invoices you directly and performs under your instructions to provide your clients consulting and support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for customers who require access to 24x7 technical support.
Help Desk and Ticketing Services for IT Service Organizations
Ticketing is the heart of an efficient service desk. But full-featured ticketing platforms are not only costly to license and staff, but difficult to set up and maintain. Smaller IT support firms seldom have the required budget or personnel. Progent's Call Center and ticketing solution gives IT service firms an affordable way to keep their custom branding while providing their customers responsive desktop support services backed by a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The features offered with Progent's Help Desk and ticketing services allow your IT service firm to expand your physical and virtual support volume, the diversity of technologies your company can handle, the number of geographies you can service, and your overall availability.
Important features of Progent's Help Desk and ticketing solution for IT support firms include:
- Progent's online desktop support team delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal work hours.
- Standard support times are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is available at extra cost.
- Optional onsite service in major metro areas is available across the country at extra cost.
- You have full control of your clients and invoicing.
- Your clients enter requests by means of your own branded web portal, an 800 number, or by sending an email to your specified email address.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified remotely until resolution.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Organizations
Progent's consulting for network service providers allows you to act as a sole source for virtually all technical guidance and troubleshooting your clients may need. You can build your staff and core IT skills at your own pace without having to turn down new business due to a lack of expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a transparent supplement to your in-house IT service group, under your coordination, and bills your firm instead of your client.
- By-the-Minute Billing: Progent bills by the minute to reign in expenses.
- Extensive Documentation: Progent utilizes an enterprise-class reporting platform to make sure all services performed are fully documented. This allows you to transfer account assignments to internal consultants once you have enough people and appropriate skill sets.
- Safely Grow Your Service Business: You can easily and safely take on more jobs beyond your core areas of expertise and open additional geographies without exposure to the risks associated with expanding your head count too rapidly.
- Re-enforce Your Brand: You can improve your positioning as a comprehensive network support provider by offering more services to more clients under your own company name.
- Add to Your Services Catalog: Progent offers top-tier support in a wide range of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support business.
- Fast Problem Escalation: With a large team of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
- Make Your Clients Satisfied: Satisfied customers are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for help from other support firms.
- Remote Technical Support Professionals: For 20 years, Progent has provided online IT support ranging from Help Desk support to advanced consulting. Efficient online service cuts costs and produces fast solutions.
- Top Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP, CISA, and CRISC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Hartford, Connecticut Organizations
Progent's veteran team of certified engineers offers Hartford, Connecticut companies a broad range of online technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Migration
- Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Support Services
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Migration
- Active Directory and Azure AD Integration
- Microsoft 365 Configuration
- Dynamics GP Customization
- Microsoft Azure, AWS, Google Cloud Platform
- Remote IT Support
- Teleworker Integration
- Cisco Network
- Juniper Infrastructure
- Cisco Routers Consultants
- Cybersecurity Monitoring
- Pentesting with NodeZero
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Services
- Desktop Support
- Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Consulting
- Virtualization Management
- Fast, Affordable .NET Application Development.
- Windows Hyper-V Planning
- VMware vSphere Configuration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Support
- Smartphone Management
- iPhone Support
- Android Smartphone Support
- Ransomware Defense/Recovery
- Data Backup/Restore Consulting
- Cisco VoIP Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Setup
- Wi-Fi Predictive and On-premises Surveys
Find Out More Details About Progent's Consulting Support for IT Service Providers in Hartford, Connecticut To learn additional details about Progent's consulting support for IT service firms in Hartford, Connecticut, call 1-800-993-9400 or see Contact Progent.
An index of content::
Cisco VPN Consultant
Cisco Virtual Private Network IT Consultant
Cisco's security and offsite connectivity solutions for small to mid-size companies represent a complete array of manageable security hardware and software to help you protect your wired and wireless information system. Cisco's Virtual Private Network line includes routers and switches, firewalls, and VPN access concentrators. Progent's professional consulting staff includes field-proven engineers with Cisco's Certified Internetwork Expert (CCIE) and CCNP qualifications who can help your organization to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco security solutions that align most closely with your corporate objectives.
MCSE Expert Certified SQL Server 2012 Performance Tuning Support Outsourcing
SQL Server 2012 AlwaysOn Integration
Progent can provide the support of Microsoft-certified engineers and experienced software developers, DBAs, project management experts, Cisco-certified network architects, business continuity specialists, and certified security professionals to help your business to assess the likely advantages of SQL Server 2012 for your business, set up pilot systems at your site or at Progent's lab, plan and execute out an efficient transition to SQL Server 2012 from earlier releases of SQL Server or from other RDBMS platforms, and define an efficient and secure network infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012.
Cloud Protection for Email Services
Consultant Services Email Image Spam Protection
Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to provide centralized control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter.
Computer Consulting Network Troubleshooting
Automatic Network Infrastructure Mapping IT Consulting
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks.
MS SQL Server 2008 Engineer
MS SQL Server 2008 Online Support Services
Progent's Microsoft-Premier SQL consultants offer a range of services to help small companies to design, implement, manage, and troubleshoot Microsoft SQL 2008 systems so that they realize the maximum competitive benefit from this state-of-the-art database management technology. Also, Progent can provide help with system architecture, enterprise-wide protection, and application programming to increase the strategic advantage of your IT network.
Network Security Protection Bulletins Firewall Configuration
Biggest Network Security Protection Bulletins IT Services
This page contains the latest information on security threats, fixes, and leading practices. Contact Progent if your organization needs assistance protecting your system against the latest IT security threats.
Configuration SQL Server 2012 Performance Tuning
MCSE Expert Certified SQL Server 2012 Performance Tuning Technical Consultant
Progent can provide the expertise of Microsoft-certified consultants as well as experienced software developers, DBAs, project management experts, Cisco-certified network engineers, disaster recovery/business continuity planning specialists, and certified security professionals to help you to assess the likely benefits of Microsoft SQL Server 2012 for your organization, set up test environments at your datacenter or at Progent's lab, plan and execute out an efficient transition to SQL Server 2012 from earlier releases of SQL Server or from other database platforms, and configure a cost-effective and secure IT infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012.
Top Cisco ASA Firewall with Firepower Network Consulting
Cisco ASA Firewall IPS Onsite Technical Support
The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver substantially more value than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-certified CCIE network experts can assist your company to maintain your existing PIX or Cisco ASA 5500 firewalls and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, configure, tune, administer and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.
Remote Support iPhone DNS
Biggest iPhone and Outlook integration Technology Consulting Services
Progent offers affordable online consulting to help you to plan, deploy, and fix any aspect of your iPhone and Windows integration efforts and is available for short-term tasks to help you through occasional technical roadblocks or major engagements to help you finish business-critical initiatives on time and within budget. Progent has expertise in local, cloud-based, or hybrid environments and can help you create or maintain a highly available, secure and scalable infrastructure that aligns with your computing model. Progent also offers online or on-premises training for individuals or groups to help manage and use your iPhones and iPads in a secure, team-oriented ecosystem that optimizes the strategic value of your information network.
MSP360 Managed Backup Integration
Urgent MSP360 Backup Troubleshooting
Progent's data protection experts can help your company to design, implement and debug a backup solution based on MSP360 software. MSP360 enables file or image backup/recovery for virtual machines and physical machines, supports all popular public clouds, and permits businesses to build a backup ecosystem with a low RTO and a defined RPO. With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and management of your backup environment to protect against data loss resulting from human miscues, system errors, ill-intentioned users, and external attacks such as ransomware.
Hornetsecurity Altaro VM Backup Replication Consultant Services
Support Altaro VM Backup Management
Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a dependable and affordable platform for backing up and recovering Microsoft Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for local, offsite, distributed, and cloud architectures and also enables cost-effective backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or on-premises consulting services to help you to design, deploy, manage and debug a comprehensive backup and disaster recovery solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup software.
Office 365 Publisher Integration Remote Troubleshooting
Help and Support Microsoft 365 Publisher Integration
Progent can help you to evaluate the wealth of subscription plans available with Microsoft 365, formerly branded Office 365, and configure your information network with Microsoft 365 so you derive top business value. Progent offers expertise with multi-vendor networks that include Windows, macOS, and Linux operating systems. Progent can also help you to create and manage hybrid networks that seamlessly integrate local and cloud-based products and services.
ransomware removal and file recovery Consult
24 Hour WannaCry ransomware recovery Engineers
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help you to contain the spread of an ongoing ransomware breach. Call 800-462-8800
Network Consultant Shared Service Desk
Urgent Extended Help Desk Consultants
Progent's Microsoft and Cisco certified experts provide several service programs to help medium-size and large organizations create an efficient and productive in-house Computer Support Help Desk. Progent's consulting services include ROI evaluation, process study and enhancement, management reporting, training of internal staff, and documentation of processes. Progent's Software Evaluation and Integration Support Services help companies sift through the various top level Help Desk application programs on the market and determine which packages might be excessively expensive, lack critical features, or align poorly with your organization's corporate culture. Progent also provides temporary staffing for businesses who want to reinforce their internal Help Desk staff for occasional tasks or to fill in for absent or incapacitated workers.
Support Services Dynamics Business Central
Dynamics 365 NAV Setup and Support
Microsoft Dynamics 365 Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) provides small and midsize businesses a single soultions for financials, inventory control, operations control, capacity planning, procurement, sales, supply chain management, and business reporting. Progent's Dynamics 365 Business Central/NAV consultants can help you to manage your legacy Dynamics NAV environment or upgrade efficiently to a cloud-hosted, local, or hybrid deployment.
Microsoft Windows Server Failover Cluster IT Services
Windows Server 2012 R2 Failover Cluster Professional
Progent's Microsoft-certified failover clustering consultants can assist businesses to assess the advantages of utilizing Microsoft Windows Server 2012 failover clustering technology to create a powerful fault-tolerant/disaster recovery strategy, help your organization to plan and deploy a Windows Server 2012 environment, deliver online and on-premises consulting services and engineering support for clusters that include physical servers or virtual ones, and help you to automate the management of failover clusters.
Microsoft 365 integration with on-premises environments Computer Consultant
Microsoft 365 authentication Computer Engineer
Microsoft allows you to create seamless hybrid environments that combine Microsoft 365 Exchange Online and on-premises Exchange deployments. This permits you to have some Exchange mailboxes hosted at your physical datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any facet of designing, implementing and troubleshooting your hybrid Exchange solution. Progent's Exchange consultants can deliver occasional expertise to help you resolve stubborn technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange initiative is successfully completed on schedule and on budget.
Database Development Professional
Immediate Database Application Development Technology Professional
Progent's certified relational database consultants offer small and midsize businesses online support for leading database products such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting services offered by Progent include installation and configuration, database design and programming, administration services, replication strategies, capacity planning, tuning, data migration, security and compliance, backup and recovery options, troubleshooting, and webinar training.
Online Troubleshooting Windows Server 2019 Deduplication
Windows Server 2019 Encrypted Networks Engineer
Progent's certified Windows Server 2019 experts can assist your organization to plan and carry out an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 delivers major enhancements in capacity, performance, ease of management, virtualization, cybersecurity, hybrid on-prem plus cloud deployments, availability, and container support.
Technical Consultant System Center 2016 Amazon AWS Integration
System Center 2016 IT Consultants
Small to mid-sized businesses can now get all the advantages of Operations Manager 2007 and also have quick access to Progent's Microsoft Certified IT consulting professionals. With Progent's affordably priced network service programs, small and midsize organizations can select a simple Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to provide small business information systems enterprise-class availability, protection, and performance.
Consult Printer firmware patch management
Router patch management Professionals
Progent's managed services for software/firmware update management provide organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your virtual and physical; servers, endpoints printers, network infrastructure appliances such as routers and wireless access points, and Internet-of-Things (IoT) devices such as sensors and robotics.
Router patch management Specialists
iOS patch management Consultants
Progent's managed services for patch management offer organizations of all sizes a versatile and affordable alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your servers, such as printers, network infrastructure appliances such as routers and Wi-Fi APs, and Internet-of-Things (IoT) devices such as sensors and health monitors.
Remote Workers Endpoint Management Computer Consultant
Offsite Workforce Endpoint Management Onsite Technical Support
Progent can help small and medium-size organizations to deploy unified remote endpoint management and monitoring platforms for maintaining endpoints operated by telecommuters.
Hornetsecurity Altaro VM Backup and VMware Technical Consultant
Hornetsecurity Altaro VM Backup Restore Computer Consultants
Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a dependable and affordable platform for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud environments and also enables low-cost backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of online or onsite consulting services to assist you to plan, install, optimize and troubleshoot a comprehensive backup/restore system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/restore service powered by on Altaro VM Backup technology.
Professionals City Government Exchange
24-7 City Government Specialist
Progent has extensive experience delivering a full-spectrum of remote IT support and emergency repair services to local governments and schools across the United States. Progent is one of the pioneers in delivering expert online network consulting and has provided IT solutions to organizations in every state. Online support saves travel costs and resolves problems faster than on-premises service calls.
64-bit Upgrade Network Consultant
64-bit Migration Services
Progent's Microsoft-expert consultants can assist you to update your desktops from 32 bits to 64 bits. Progent can help your company to understand the costs and benefits of migrating to 64-bit desktop processing, design an efficient upgrade strategy that minimizes operational interruptions, and deliver economical, expert remote help to assist your company to install 64-bit PC desktop operating systems and application programs on your existing hardware.
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Placement Computer Engineer
Consultant Services Catalyst 9162 Access Point
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 and Wi-Fi 6E Wireless Access Point consultants offer affordable online and onsite support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
Microsoft Expert SMS Migration Technical Support Services
SMS Migration Technical Support Services
Microsoft Systems Management Server 2003 offers added functionality for change and configuration management of Windows-powered networks via introducing Feature Packs. Feature Packs reduce the net administrative costs of managing and deploying software by making it easier to copy system images, control mobile computers, and operate management utilities. In addition to alerting you about ways to save management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and perform IT tasks involving areas that Feature Packs are intended to streamline. Progent's adoption and update services can lower spending and eliminate business disruption as you transition to the latest operating systems and applications. Progent's wireless engineers can show you how to define sensible procedures and standards to manage PDAs and smart portable communication devices so your field force stays productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you design a security strategy that incorporates standards, processes and technologies to keep your IT computer system safe.
Onsite Technical Support Barracuda Backup Deduplication
Barracuda Backup Software Appliance Computer Consultant
Barracuda Backup is a low-cost, subscription backup and disaster recovery platform for small and medium-size businesses. A Barracuda Backup solution can incorporate a custom-designed hardware appliance manufactured by Barracuda or a software-based appliance with similar features but which uses your own storage hardware. Barracuda Backup protects vital company data generated on-premises, at one or more remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a broad range of consulting support services to assist you to plan, integrate, manage and repair a backup and disaster recovery solution built on Barracuda technology.
24 Hour Extended Helpdesk Help and Support
Technical Support Virtual Service Desk
Progent's Co-managed Help Desk service allows your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on ConnectWise Manage, the leading shared professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Top Quality Setup and Support SQL Server
Microsoft SQL Server Information Technology Outsourcing Firm
Progent's Microsoft-certified SQL Server application developers and DBAs can provide online consulting to assist businesses of all sizes to create, administer, and maintain applications powered by Microsoft's SQL Server RDBMS and Microsoft's .NET framework. Progent's SQL Server consultants offer support for any element of application development in environments that range from small office databases to N-tier VLDB applications and data warehousing.
Juniper SRX5400 Firewall Security Audit Services
Award Winning Juniper SRX210 Router Network Security Evaluation
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Top Cloud Network Infrastructure Management Integration Specialists
Cloud Network Infrastructure Management Network Support Consultants
Progent's Cisco-Certified network engineers can show you how to use Cisco's network management tools along with a variety of powerful third-party products to create a comprehensive network management strategy in order to keep your environment operating reliably, conserve expensive resources, protect your data, recover rapidly from hardware breakdown or deliberate attacks, and enable you to add or reassign valuable resources sensibly and economically as your company grows.
