Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Hartford
ProgentProgent's consulting support for IT service firms in Hartford Connecticut enables your company to provide your clients Progent's consulting expertise and Help Desk support under your brand as a transparent augmentation of your regular network support group. This can help you add to your client base, fill out your service catalog, create happy customers, and improve your profits.

Progent's roster of network engineers, PC integration and troubleshooting technicians, IT admins, and cybersecurity consultants have worked as seamless supplements to the support staffs of some of the world's biggest IT support businesses. Progent's breadth and depth of expertise allows you to add to the capabilities of your IT support practice, and Progent's close integration with your support team helps you elevate and preserve your company's brand.

Progent is an IT support company with two decades of experience providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private computer support company in the world. Progent has delivered online technical assistance and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service organizations offers transparent resale to your clients of professional IT services. Progent bills your firm directly and performs under your instructions to provide your clients consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Service for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the enabling technology behind an effective service desk. But full-featured ticketing systems are not only expensive to acquire and staff, but also a hassle to set up and maintain. Small or niche IT service companies seldom have the necessary financial or human resources. Progent's Help Desk and ticketing solution gives IT service organizations an economical way to keep their company branding while delivering their customers responsive desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Help Desk and ticketing program enable you to expand your physical and virtual support workload, the diversity of technical issues your firm can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT support organizations include:

  • Progent's online desktop support group provides Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in major metro areas is offered across the US at additional cost.
  • You keep complete control of your clients and billing.
  • Your customers enter service requests via your custom branded web portal, a toll-free number, or by directing a request to your specified mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional details about Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service providers allows your support team to become a sole point of contact for practically all IT expertise your clients may require. You can grow your staff and strategic IT skills steadily without having to say no to new business owing to a gap in expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your in-house support group, responding to your management, and bills your firm instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Detailed Service Reporting: Progent uses an enterprise-class service documentation platform to make sure all services performed are thoroughly documented. This makes it easy for your IT support organization to shift service assignments to internal personnel when you have enough people and relevant technical skills.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Business: You can quickly and safely accept more jobs outside your main areas of excellence and serve additional geographies without assuming the risks involved with expanding your head count too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum network service provider by offering more solutions to more clients under your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class support in a wide array of technologies and can be a dependable resource for expanding your IT support operations.
  • Rapid Problem Escalation: Thanks to a sizable team of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
  • Keep Your Customers Happy: Satisfied customers are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for help from your competitors.
  • Online Support Experts: For two decades, Progent has delivered remote IT support from Call Center services to high-level consulting. Efficient remote support cuts costs and produces fast results.
  • Top Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Hartford, Connecticut Businesses
Progent's nationwide team of certified engineers can deliver Hartford, Connecticut businesses a wide array of remote consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service organizations include:

Learn More Details About Progent's Consulting Program for Network Service Providers in Hartford, Connecticut
To learn more information about Progent's reseller support for IT service firms in Hartford, Connecticut, call 1-800-993-9400 or see Contact Progent.