Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Hartford
ProgentProgentís consulting support for IT service firms in Hartford Connecticut allows your company to offer your clients Progent's consulting expertise and Help Desk support with your own branding as a transparent supplement to your in-house network services group. This can help you grow your client base, flesh out your service portfolio, satisfy your clients, and increase your profits.

Progent's roster of network engineers, desktop integration and troubleshooting technicians, IT administrators, and data security consultants have acted as seamless supplements to the support staffs of some of the country's biggest IT service businesses. Progentís breadth and depth of expertise allows you to widen the scope of your IT service business, and Progentís close integration with your support team lets you promote and protect your branding.

Progent is a network consulting firm with two decades of experience providing online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any private computer services firm in the world. Progent has provided remote technical support and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your customers of world-class IT services. Progent bills you directly and works under your instructions to deliver your customers consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are fundamental to a successful IT Call Center. But enterprise-grade ticketing systems are not just expensive to license and staff, but also difficult to configure and maintain. Small or niche IT service companies seldom have the required financial or human resources. Progent's Call Center and ticketing solution gives IT service organizations an affordable way to keep their custom branding while providing their clients world-class desktop support services built around an advanced ticketing platform and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's sizable investments in advanced ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Service Desk and ticketing solution enable your IT service firm to increase your physical and virtual support volume, the range of technologies your company can handle, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT support companies include:

  • Progent's remote desktop support group delivers Level 1 end user support with 1-hour SLA to begin work during normal business hours.
  • Normal service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at extra cost.
  • Optional on-premises support in larger metro areas is available across the US at additional cost.
  • You keep full control of your clients and billing.
  • Your customers submit service requests by means of your branded Internet portal, an 800 number, or by directing a message to your specified email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional details about Progent's Call Center and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service organizations allows your support team to act as a single source for virtually all technical expertise your customers may need. You can grow your team and strategic in-house competencies steadily without having to say no to opportunities due to a lack of expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your internal IT service team, responding to your coordination, and bills you instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Documentation: Progent utilizes an enterprise-class service reporting platform to ensure that all services delivered are fully documented. This makes it easy for your IT support organization to shift service responsibilities to in-house personnel when you have enough staff and relevant skill sets.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and efficiently take on additional jobs beyond your main fields of expertise and open new geographies without assuming the risks associated with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a comprehensive network service firm by offering more solutions to more customers using your own brand.
  • Flesh Out Your IT Support Catalog: Progent offers world-class expertise in a broad range of IT disciplines and can act as a reliable resource for expanding your IT service operations.
  • Rapid Problem Escalation: With a sizable team of high-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Keep Your Customers Satisfied: Happy clients keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help from other support firms.
  • Online Support Professionals: For 20 years, Progent has delivered remote network support from Help Desk services to high-level consulting. Efficient online support cuts costs and produces quick results.
  • Major Industry Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Hartford, Connecticut Companies
Progent's nationwide team of certified engineers offers Hartford, Connecticut organizations a wide range of remote consulting and debugging services. Areas of expertise covered under Progent's reseller program for IT service organizations include:

Find Out More About Progent's Consulting Support for Network Service Providers in Hartford, Connecticut
For more details about Progent's consulting support for network service organizations in Hartford, Connecticut, call 1-800-993-9400 or refer to Contact Progent.