Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Hartford
ProgentProgentís consulting support for IT service organizations in Hartford Connecticut enables your company to offer your customers Progent's consulting expertise and Help Desk support under your company's brand as a seamless extension of your in-house network services group. These services can help you grow your revenue, close gaps in your service portfolio, satisfy your customers, and increase your bottom line.

Progentís nationwide roster of network experts, desktop support specialists, IT admins, and cybersecurity professionals have acted as seamless adjuncts to the support groups of some of the worldís biggest IT service firms. Progentís range of technical knowledge allows you to broaden the scope of your IT service business, and Progentís close integration with your support team helps you promote and preserve your company's brand.

Progent is a network consulting firm with two decades of background delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any private IT support firm in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the country. (See recommendations from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's consulting program for network service providers features transparent resale to your clients of professional services. Progent invoices you directly and works under your instructions to provide your customers consulting and support services under your brand. In addition, Progent has an affordable Extended Hours Support Service for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing systems are the enabling technology behind an efficient IT Call Center. But full-featured ticketing platforms are not only expensive to license and staff, but challenging to set up and maintain. Small or niche IT service organizations do not have the necessary budget or personnel. Progent's Call Center and ticketing solution gives IT support organizations an affordable way to retain their own branding while providing their clients responsive desktop support services backed by an advanced ticketing system and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT support organizations takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing platform. The features available with Progent's Help Desk and ticketing program allow your IT service firm to increase your physical and virtual support volume, the diversity of technical issues your company can handle, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service firms include:

  • Progent's online desktop support team provides Level 1 end user assistance with 1-hour service level agreement to begin work during standard work hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in larger metros is available across the US at additional cost.
  • You retain full control of your customers and billing.
  • Your customers submit service requests via your custom branded web portal, an 800 phone number, or by sending a request to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details on Progent's Help Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service firms allows your support team to act as a single point of contact for virtually all IT guidance and troubleshooting your customers may need. You can grow your staff and strategic IT skills steadily without being forced to say no to new business owing to a lack of in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your internal support team, under your coordination, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Detailed Documentation: Progent uses an enterprise-class documentation platform to ensure that all IT services delivered are thoroughly described. This allows your IT support organization to shift account assignments to in-house personnel once you have sufficient staff and appropriate skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can quickly and safely accept more opportunities beyond your main areas of expertise and open additional geographies without exposure to the risks associated with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a full-spectrum IT support firm by delivering more solutions to more customers using your own brand.
  • Add to Your Services Catalog: Progent can provide top-tier expertise in a broad range of IT disciplines and can act as a dependable resource for expanding your IT support business.
  • Rapid Escalation: With a large team of high-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
  • Make Your Clients Happy: Satisfied customers are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for help from other support firms.
  • Online Support Experts: For 20 years, Progent has delivered remote network support ranging from Call Center services to advanced consulting. Effective remote service cuts costs and produces fast solutions.
  • Top Industry Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and GIAC. Find out more details about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Hartford, Connecticut Companies
Progent's veteran roster of certified consultants and technical experts offers Hartford, Connecticut organizations a wide range of online technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service organizations include:

Find Out More About Progent's Reseller Support for Network Service Providers in Hartford, Connecticut
To learn additional details about Progent's reseller program for network service organizations in Hartford, Connecticut, call 1-800-993-9400 or refer to Contact Progent.