For small and midsize companies located in Hartford Connecticut, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has provided remote support to companies in every state in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity issues, plus the assistance of CISA and CISM-accredited security consultants to handle high-level security design and business continuity preparedness.
Progent's online support services offer exceptional value because they are equipped with the real-world experience and the advanced tools to resolve the majority of information system issues rapidly. Efficient support reduces direct expenses because service calls require a smaller number of billable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your organization saves even more with incidental costs by minimizing or avoiding network outages and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's billing policy for remote support is designed to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you owe just for the services that you actually get. Unlike many online support firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing do away with situations where fast solutions manage to turn into major invoices. Progent's penchant for disposing of technical issues efficiently results in your business conserving money.
Progent's Online Service Technologies
Over time, Progent has developed an arsenal of customized technologies and proven methodologies which promote the highest degree of efficiency for remote help and troubleshooting for small and midsize business computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity permits the consultants of Progent's remote service group to link to your company's environment remotely without breaching network security.
Progent's sophisticated technical support reporting system maintains extensive records of all support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of support rendered to every Progent client by every consultant. This database of issues and repairs is stored as an easily searchable proprietary database that allows Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical databases and permit fast response from vendors' in-house support staff so Progent's online consulting experts can determine the best solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote services in Hartford Connecticut or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Urgent Support.
Remote Network Support Services Available from Progent
Progent's online consulting professionals have credentials in an extensive set of technologies. This wide range of capability enables Progent's consultants to tackle virtually any emergency likely to take place in a small company information system. Certifications held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, CCDA and CCDP.
To provide assistance to businesses with multi-operating system networks, Progent also offers the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services Offered by Progent to companies in Hartford include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad array of computer technology including system infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and easy management, and migration from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical issues enables fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide emergency online help for diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for network engineers, and certifies an individual's network technology skills at the master level. CCIEs can resolve even the most difficult challenges encountered in network design, integration, maintenance, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management utilities and developing workarounds or identifying software updates. Cisco CCIEs offer exceptional cost-effectiveness because their depth of experience allows them to fix even the most difficult problems rapidly. In common instances, less seasoned consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few service firms make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers quick phone contact with a Cisco CCIE so you can receive timely help for complex network problems that are lowering worker productivity but are beyond the experience of your regular network service resources. Progent's CCIE consultants can communicate with your network via the latest remote support technology in order to provide fast, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling family of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Authorized Windows Support
Progent's Microsoft-expert remote service professionals can provide computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 design and integration, Microsoft Teams configuration help, Skype for Business Server migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full array of online PC desktop support including Microsoft Windows 7 migration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Experts
Progent's certified CISSP and ISSAP network security engineers offer a variety of system protection services to improve the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or assist your business to recuperate rapidly after a damaging penetration. Security solutions offered by Progent cover comprehensive security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; quick recuperation from malicious assaults; setting up firewalls; building safe mechanisms for off-site and mobile connectivity; guarding your email system against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help companies of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that combine physical IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of world-class remote consulting experts for special projects that small companies frequently request. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology allows clients to execute critical projects within budget and on time. Progent's special online engineering solutions include:
How Your Hartford Connecticut Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support alternatives for small businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk Call Center services are intended for small organizations who lack the resources to build and maintain an in-house Call Center but who require fast response from an efficient Help Desk with professional phone support plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting expertise can aid you in creating an effective new Call Center or enhancing your existing organization, evaluating or customizing Call Center software products to address the particular needs of your business, or providing occasional phone support staff to supplement your existing Help Desk Call Center group to deal with demanding situations such as software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced network consultants gives your clients in Hartford Connecticut rapid access to a large support resource with years of experience offering phone consulting and online repair service for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center recognition as a key contributor to business success, and Progent's target is to fix and not merely track technical problems.
Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Team provides remote advanced engineering expertise and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Word, and Microsoft Excel. To learn additional information on Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac experts can promote the artistic facets of Apple Mac environments by delivering remote help support and education in imaging, sound, and video. Progent's consultants can provide help in a range of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with common procedures like capturing or digitizing audio or video or establishing an audio/video production lab.
Remote Network Monitoring Services
Progent offers businesses in Hartford Connecticut online network monitoring services centered around MS Operations Manager network monitoring and reporting, customized by Progent to fit your environment so your computer support is proactive rather than reactive. By exposing emerging trouble spots before they expand into crashes, proactive monitoring can head off disruptive and costly service breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks powered by a combination of operating systems.
To contact Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State