Fast Remote Technical Support for Hartford Connecticut UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses located in Hartford Connecticut, Progent offers technical support for information systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, plus the services of CISSP-certified security consultants to help with advanced security design and business continuity preparedness.

Progent's online support services represent exceptional value because they are equipped with the real-world experience and the advanced tools to solve the majority of information system problems rapidly. This reduces immediate costs since solutions accumulate a smaller number of billable minutes. Online support also avoids the cost of sending an engineer to your site. Your company saves even more with indirect expenses by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management.

Progent's billing policy for remote help is designed to get the most out of your network support dollar. Progent bills by the minute for phone consulting, so you owe just for the support that you actually get. In contrast to many online support companies, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where quick repairs somehow turn into big invoices. Progent's penchant for handling technical issues quickly results in your company saving money.

Progent's Online Support Technologies
Through years of experience, Progent has refined an array of customized tools and field-proven processes that promote the highest degree of effectiveness for remote help and troubleshooting for small and midsize company computer networks. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology enables the engineers of Progent's remote service group to interface to your company's computer system remotely without violating system security.

Progent's advanced technical support reporting application keeps comprehensive documentation describing all service that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of all help rendered to each client by any Progent consultant. This history of trouble tickets and fixes is stored as a readily searchable internal database that permits Progent's online support professionals to share their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft permit access to other vast support knowledge bases and allow priority access to manufacturers' in-house product engineers so Progent's remote consulting specialists are able to come up with optimal resolutions in the least time.

Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Hartford Connecticut or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.

Phone-based Support Services Offered Progent
Progent's remote technical service professionals possess credentials in an extensive array of disciplines. This broad scope of capability permits Progent's engineers to handle practically any problem likely to take place in a small or midsize business network. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, CCDA and CCDP.

To help businesses with multi-operating system networks, Progent also offers the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Remote support services provided by Progent to clients in Hartford include:

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract projects that small businesses frequently request. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute major projects economically and on time. Progent's special online engineering services include:
  • Call Center Expertise
    Progent's Help Desk service options for small businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk support services are well suited for small businesses who lack the budget to create an in-house Call Center but who require fast communication with a dependable Call Center with proficient telephone assistance as well as the technical depth to escalate complex tasks to high-level engineers.

    Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center consulting support can assist you in building an effective new Help Desk or improving your current organization, evaluating or modifying Help Desk software products to handle the unique demands of your company, or providing temporary phone support personnel to reinforce your existing Call Center resources during high-demand events like software transitions, major upgrades, or installing new applications.

    Progent's Help Desk team of seasoned network consultants provides your computer users in Hartford Connecticut immediate communication with an effective technical support group with extensive background offering phone help and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center perception as a major enabler of business efficiency, and Progent's aim is to resolve rather than simply annotate network issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based advanced engineering expertise and training in special application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, MS Word, and Microsoft Office Excel. For more about Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Mac consultants can support the imaginative components of Apple Mac systems by offering remote consulting services and education in imaging, sound, and motion video. Progent's consultants can provide help in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special jobs like capturing or digitizing audio/video or putting together an audio/video production lab.

    Remote Network Monitoring Support
    Progent offers companies in Hartford Connecticut online computer system monitoring services powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to accommodate your environment so your IT support is proactive rather than reactive. By anticipating potential problems before they evolve into crashes, proactive monitoring can ward off stressful and expensive service crises. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks based on a combination of OS platforms.

How Your Hartford Connecticut Business Can Contact Progent's Online Service Experts
To contact Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.

Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.

Onsite IT Consulting
Progent locations in Connecticut State

City Address Phone Link
Hartford 100 Pearl Street, 14th Floor
Hartford, CT 06103
United States
(860) 516-8003 Hartford Network Support Services
New Haven 157 Church Street, 19th Floor
New Haven, CT 06510
United States
(203) 687-4555 New Haven Network Support Services
Stamford 243 Tresser Boulevard, Penthouse
Stamford, CT 06901
United States
(203) 989-9414 Stamford Network Support Services




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    Progent's software developers have worked for two decades with .NET technologies and the Visual Studio development system and can build or modernize .NET applications rapidly and affordably.

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    MS Office Communications Server provides Instant Messaging and presence in a scalable, world-class package featuring advanced protection, transparent compatibility with additional Microsoft software, an extendable, standards-based development platform, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can realize cost savings and improved operational efficiencies, enhanced individual productivity, and stronger IP security with this easy-to-manage, fault-tolerant IM platform. Successful implementations of Office Communications Server call for extensive planning and consideration before installation. Progent's Microsoft-certified professionals can provide the skill needed to deliver all the benefits of Office Communications Server across your whole organization.

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    Progent offers special network security packages designed to deliver larger institutions an impartial and comprehensive network security audit from a team of certified security engineers. All Progent's network security evaluation packages feature a suite of procedures including network scans from inside and from outside the network security perimeter, professional interpretation of scan results by accredited security engineers, production of a report documenting the results, plus an interactive concise executive summary and a detailed interactive outbrief for internal IT engineers.

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    Progent's network professionals can help you evaluate the possible benefits of Hyper-V-powered server virtualization for your company, perform test installations to validate Hyper-V's operation with your line-of-business applications, evaluate your network infrastructure for optimal operation with virtualization solutions, help you in upgrading to Microsoft Windows Server 2008 and configuring Hyper-V, train your network management personnel to track and administer Hyper-V, provide world-class consulting help for enhancing the protection of your virtual machines, establish and test business continuity procedures that optimize system uptime, and deliver ongoing consulting and technical support including low-cost remote troubleshooting and turn-key Help Desk services.

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    Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that incorporates over a quarter century of experience assisting manufacturing and distribution companies to simplify supply chains and improve the efficiency of critical business processes in order to get products to market fast and meet customer schedules consistently. Progent offers the expertise of an ERP consultant with more than 20 years of experience working with the SyteLine/CloudSuite Industrial platform. Progent offers online or on-premises consulting that spans from occasional advice to solution planning and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, CPQ, web site integration, troubleshooting, ETL, Excel and SQL integration, training, and database administration.

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    Widows Server 2012 R2 Hyper-V enhances virtualization in critical areas such as secure multitenancy, flexible network infrastructure, cloud support, scalability and performance, and high availability. Progent's Microsoft-certified consultants can help your company to take advantage of Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to reduce network expenses and improve productivity.

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    Progent's software developers have worked for two decades with .NET technologies and the Visual Studio development environment and can build or enhance .NET applications rapidly and at low cost.

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    Progent's Wireless Consulting Services offer a fast, affordable way for companies of all sizes to configure, manage and repair cutting edge wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and install hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and web-based business applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    Progent's Cisco Meraki Wi-Fi access point consultants provide remote and onsite support services to assist organizations of all sizes to design, deploy, manage, upgrade or troubleshoot Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help you to set up and support Cisco's Meraki-based Wi-Fi networks for sites that range from a telecommuter's home or a branch office to a campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco technology such as Catalyst and Nexus switches, ASR routers and ASA firewalls to build a cohesive ecosystem that delivers the same access, responsiveness, security compliance, ease of management and uptime for wired and wireless clients regardless of their mobility or device.

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    Progent's Test and Training Lab located at the QTS (formerly Herakles) Colocation Center is available for piloting line-of-business applications, developing efficient system upgrade methodologies, evaluating and optimizing performance, designing or validating disaster recovery strategies, resolving compatibility problems, and building training systems for the latest technologies. For Progent customers who lack sufficient in-house resources to configure effective pilot environments, Progent's Test and Training Lab reduces capital outlay and engineering risk and helps keep vital network projects on schedule.

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    Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions including listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, merchants can expand their reach, lower their cost of sales, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and training to help you shorten development time and get to market quickly.

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  • 24/7/365 Consulting Services 64-bit Computing
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    Progent's Microsoft-certified engineers can assist your organization to update your servers or workstations from 32 to 64 bits. Progent can assist your company to calculate the costs and advantages of migrating to 64-bit computing, design an efficient migration strategy that minimizes operational disruptions, and deliver economical, professional online help to aid your company to configure 64-bit operating systems and application software on your existing computers.

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    Remote continuous network monitoring, proactive alarms, and actionable reports are vital to maintaining the proper operation of your IT system and avoiding preventable and expensive downtime. Remote Monitoring and Management (RMM) technology has advanced so far that businesses of all sizes can get a degree of protection that was once reserved for large enterprises. Progent offers several Remote Monitoring and Management solutions delivered as low-cost services designed to help your company to identify and resolve a an array of IT network issues before they can disrupt productivity.

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    Progent's team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, at the forefront of network support, executing a wide range of IT projects for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This means that you get not just world-class IT capability, but also a consultant with proven approaches for using computer knowledge to resolve actual network problems efficiently.

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