For small businesses in Hartford Connecticut, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Windows technology. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging infrastructure issues, as well as the services of CISSP-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer exceptional value because they are equipped with the real-world background and the advanced tools to resolve the majority of network problems rapidly. This lowers direct expenses since solutions require a smaller number of billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your company saves even more with incidental costs by minimizing or eliminating system downtime and associated costs stemming from business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's billing model for online support is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you owe just for the support that you actually get. In contrast to typical remote service companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent situations where speedy. minor fixes somehow end up as big bills. Progent's skill at disposing of technical issues efficiently results in your company spending less cash.
Progent's Online Support Technologies
Through years of experience, Progent has refined a set of optimized tools and field-tested processes which ensure the maximum degree of effectiveness for online consulting and troubleshooting for small business IT networks. Progent offers secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the consultants of Progent's online support team to interface to your network remotely without violating corporate security.
Progent's advanced service database application maintains thorough histories of all service that Progent's customers have received. Progent's staff engineers have the benefit of the details of assistance rendered to each client by every engineer. This database of anomalies and responses is stored as an easily retrievable internal knowledge base that allows Progent's online technical experts to share their experiences company-wide to ensure that the value of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft make available other extensive technical support databases and allow fast response from vendors' in-house engineering staff with the result that Progent's remote consulting experts are able to find the most efficient resolutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Hartford Connecticut or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, go to Immediate Urgent Support.
Online Support Services Available from Progent
Progent's online network support engineers possess credentials in a comprehensive set of products and technologies. This broad range of capability allows Progent's consultants to manage almost any emergency that may take place in a small business information system. Credentials held by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Associate.
To help clients with multi-operating system networks, Progent also provides access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online services Offered by Progent to customers in Hartford include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services cover a wide spectrum of information technology including system architecture, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and simplified administration, and migration from older applications to the latest Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance for diagnosing problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure professionals, and certifies an individual's networking knowledge at the expert level. CCIEs can resolve even the most difficult problems encountered in network infrastructure design, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. Cisco CCIEs offer excellent cost-effectiveness because their broad expertise enables them to solve the most complex problems rapidly. In typical instances, less qualified service providers can struggle for hours or even days with identical tasks that a CCIE can dispose of in a few minutes.
Few consulting firms make Cisco CCIEs accessible to help small and medium sized businesses. Progent can provide fast telephone access to a CCIE so your company can get immediate help for severe network problems that are impacting worker efficiency but are not within the comfort zone of your regular IT support group or consultant. Progent's Cisco CCIE consultants can interface to your environment via sophisticated remote troubleshooting technology in order to provide fast, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote service professionals offer computer troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration expertise,
SharePoint 2019 planning and deployment, Microsoft Teams expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of online desktop services including Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's certified CISM and CISSP security engineers offer a variety of security services that can bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or help you to recuperate rapidly after a damaging breach. Security consulting services offered by Progent include: thorough network security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm attacks; setting up firewalls; establishing secure techniques for remote and mobile communication; defending your email system from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support services to help businesses of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine local resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small businesses frequently need. Billing charges for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's background in these special areas of computer technology enables customers to execute critical projects economically and on time. Progent's project-based online engineering solutions include:
How Your Hartford Connecticut Company Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk service offerings for small and midsize businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Call Center services are a convenient solution for small organizations who lack the money or time to support an internal Help Desk Call Center but who want fast communication with a reliable Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in building an effective new Help Desk or enhancing your established one, selecting or customizing Help Desk Call Center software products to handle the particular requirements of your company, or providing temporary online personnel to supplement your in-house Call Center group during demanding situations like software transitions, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of experienced information technology professionals offers your workers in Hartford Connecticut immediate communication with a reliable support resource with years of background delivering telephone-based consulting and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center perception as a key contributor to business success, and Progent's intent is to resolve and not just report IT issues.
Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts staff can supply phone-based professional consulting support and education in key application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To learn additional information about Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac consultants can nurture the creative facets of Macintosh environments by delivering remote help support and education in imaging, audio, and video. Progent's consultants can provide help in a large selection of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects such as capturing or digitizing audio or video or putting together an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide businesses in Hartford Connecticut remote network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so your network support is proactive and automated. By spotting looming problems before they expand into full-scale emergencies, automated monitoring can head off inconvenient and expensive service crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or environments that incorporate a combination of platforms.
To contact Progent about emergency remote assistance with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State