Urgent Remote Consulting for Hartford Connecticut UNIX, Linux, or Sun Solaris SystemsFor small businesses in Hartford Connecticut, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex connectivity problems, as well as the services of CISSP-accredited security consultants to handle advanced security architecture and disaster recovery planning.

Progent's online support engineers represent exceptional value because they have the real-world experience and the sophisticated technology to resolve the majority of network issues quickly. This reduces direct expenses because service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company saves even more in incidental expenses by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives.

Progent's billing model for online help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike typical remote support organizations, Progent requires no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for pricing prevent situations where quick solutions manage to turn into substantial bills. Progent's penchant for dealing with problems efficiently translates into your business conserving money.

Progent's Online Service Tools
Through years of experience, Progent has refined a set of customized technologies and field-tested processes which allow the highest degree of effectiveness for remote technical support and troubleshooting for small and midsize business IT networks. Progent provides secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access allows the staff of Progent's online support team to access your company's environment without violating system security.

Progent's advanced technical support reporting application keeps comprehensive histories for all support that Progent's customers have received. Progent's team service personnel have the benefit of the history of assistance delivered to every client by every Progent consultant. This history of issues and resolutions is organized as a conveniently retrievable proprietary knowledge base that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft make available other vast technical support knowledge bases and allow fast response from manufacturers' internal support staff so Progent's remote consulting specialists are able to find the most efficient solutions promptly.

Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Hartford Connecticut or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.

Remote Technical Support Services Provided by Progent
Progent's remote technical support engineers possess advanced credentials in an extensive set of products and technologies. This wide range of technical skills enables Progent's engineers to resolve almost any problem that may take place in a small business network. Certifications held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To support customers with multi-platform networks, Progent also offers the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based services available from Progent to customers in Hartford include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a broad spectrum of computer technology such as system infrastructure, messaging systems, system and process security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and simplified administration, and transitioning from legacy systems to the latest MS Windows or Linux solutions. Progent's group-based approach to solving technical issues enables quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.

    Progent's UNIX/Linux support engineers can provide emergency online assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX Operating System
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX
    Important Linux variants for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco CCIE for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Hartford ConnecticutThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network consultants, and certifies a consultant's technical skills at the master level. Cisco qualified CCIEs know how to deal with even the most stubborn problems encountered in network design, installation, management, security, and repair. CCIEs work closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying program updates. CCIEs offer exceptional cost-effectiveness because their deep experience allows them to resolve the most intractable problems quickly. In typical instances, less qualified engineers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Few support organizations make Cisco CCIEs available to help small and mid-size businesses. Progent can provide quick telephone access to a CCIE so your company can receive urgent support for severe network infrastructure issues that are crippling business productivity but are beyond the comfort zone of your regular IT maintenance resources. Progent's Cisco-qualified CCIE consultants can tie into your network via the latest remote support tools to perform fast, safe, and affordable analysis and repair. Progent's Cisco CCIEs offer assistance with the complete line of Cisco's popular selection of networking devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN products.

  • Certified Windows Expertise
    MS Windows Experts for Hartford ConnecticutProgent's Microsoft-certified remote service professionals can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can assist your company with a wide range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint 2016 migration and hybrid integration expertise, SharePoint Server 2019 design and integration, Microsoft Teams configuration help, Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide array of remote desktop support and troubleshooting services including Windows 7 integration, preparing for to 64-bit workstation software, integrating Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Premier System Security Professionals
    CISSP Certified Network Security Experts for Hartford ConnecticutProgent's accredited CISM and CISSP security consultants can provide a variety of system protection services to improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your business to clean up quickly following a serious penetration. Security solutions available from Progent cover thorough security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious assaults; installing firewalls; designing secure architectures for remote and mobile connectivity; defending your email system from spam and DHA attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote support to help businesses of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that utilize local resources along with cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of background providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract projects that small companies frequently request. Progent's charges for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special fields of information technology allows clients to execute major projects economically and on time. Progent's special remote engineering services include:
  • Help Desk Support
    Progent's Help Desk Call Center support programs for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are designed for smaller companies who lack the money or time to assemble and manage an internal Help Desk Call Center but who want quick communication with a dependable Help Desk Call Center with professional telephone support plus the available expertise to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Help Desk or revamping your established one, selecting or modifying Help Desk software products to address the particular demands of your company, or providing temporary online staff to work with your in-house Call Center group during unusually busy events such as software transitions, mass updates, or installing new applications.

    Progent's Call Center team of veteran network consultants provides your clients in Hartford Connecticut rapid contact with a large technical support group with years of experience offering phone consulting and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center perception as a solid driver of company performance, and Progent's aim is to fix and not merely report technical problems.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group offers remote advanced engineering expertise and education in specific application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and MS Office Excel. To learn more concerning Progent's consulting, customization, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Mac professionals can promote the imaginative facets of Apple Mac computing by offering remote consulting support and education in imaging, sound, and video. Progent's consultants offer expertise in a variety of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific procedures like capturing or digitizing audio/video or setting up an audio/video post production lab.

    Online Network Monitoring Services
    Progent can provide businesses in Hartford Connecticut online network and server monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so your computer support is proactive rather than reactive. By anticipating possible problems before they cause full-scale emergencies, proactive monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that support a combination of operating systems.

How Your Hartford Connecticut Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.

Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.

Onsite IT Consulting
Progent locations in Connecticut State

City Address Phone Link
Hartford 100 Pearl Street, 14th Floor
Hartford, CT 06103
United States
(860) 516-8003 Hartford Network Support Services
New Haven 157 Church Street, 19th Floor
New Haven, CT 06510
United States
(203) 687-4555 New Haven Network Support Services
Stamford 243 Tresser Boulevard, Penthouse
Stamford, CT 06901
United States
(203) 989-9414 Stamford Network Support Services

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