For small businesses located in Hartford Connecticut, Progent provides technical support for networks based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure issues, plus the services of CISSP and CISM-certified security consultants to handle advanced security design and business continuity preparedness.
Progent's online technical support engineers represent exceptional leverage because they have the real-world background and the advanced technology to resolve most information system issues rapidly. This lowers immediate expenses since service calls accumulate a smaller number of chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company benefits additionally with indirect costs by reducing or avoiding network outages and related costs stemming from business disruption, upset customers and vendors, unproductive employees, and distracted executives.
Progent's pricing policy for remote help is structured to get the most out of your network support dollar. Progent charges by the minute for phone consulting, so you owe just for the support that you receive. Unlike typical remote support companies, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and simple model for billing eliminate scenarios where quick repairs somehow turn into big invoices. Progent's penchant for dealing with problems quickly results in your business spending less cash.
Progent's Remote Technical Support Technologies
Over time, Progent has refined a set of optimized tools and proven methodologies that ensure the highest degree of effectiveness for online consulting and repair for small business IT networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access permits the consultants of Progent's online support team to link to your company's computer system without compromising corporate security.
Progent's advanced technical support reporting system stores comprehensive documentation for the support that Progent's customers have received. Progent's staff service personnel have access to the details of services provided to every Progent client by any Progent engineer. This archive of anomalies and repairs is structured as an easily exploitable support database that allows Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft make available additional extensive technical databases and allow priority access to vendors' in-house product engineers so Progent's remote consulting experts are able to determine the best resolutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Hartford Connecticut or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's online network support engineers have credentials in an extensive array of disciplines. This broad scope of capability enables Progent's consultants to address practically any emergency that may crop up in a small or midsize business network. Certificates held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To help businesses with multi-operating system environments, Progent also offers the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote services provided by Progent to companies in Hartford include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide range of information technology including network architecture, messaging solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and easy administration, and transitioning from older systems to current MS Windows or Linux environments. Progent's team-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency online assistance for resolving problems within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Major Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and validates a consultant's networking skills at the master level. CCIEs can deal with even the most intractable problems associated with network design, deployment, administration, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or identifying program updates. Cisco CCIEs provide excellent value because their broad experience allows them to find solutions for even the most intractable problems rapidly. In typical cases, less qualified engineers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few support providers make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent can provide quick phone access to a Cisco CCIE so your company can receive urgent assistance for serious network infrastructure issues that are lowering business productivity but are not within the scope of your regular computer service resources. Progent's Cisco-qualified CCIE support experts can interface to your network via the latest remote support technology in order to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's market leading family of networking appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN products.
Authorized Windows Expertise
Progent's Microsoft-expert remote service engineers can deliver computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 design and configuration, Microsoft Teams configuration help, Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full array of remote PC desktop consulting and support services such as Windows 7 integration, preparing for to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISM and CISSP network security engineers can provide a range of system protection services that can bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to recover rapidly following a serious breach. Security services offered by Progent include: comprehensive security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; designing secure architectures for off-site and mobile connectivity; securing your email system against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting to help organizations of any size integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that combine physical resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent offers the skills of seasoned online consulting experts for special IT projects that small businesses frequently need. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important fields of computer technology enables customers to execute critical projects economically and on time. Progent's special online consulting services include:
How Your Hartford Connecticut Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center support programs for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk services are intended for smaller companies who lack the budget to create an internal Help Desk Call Center but who need quick response from an efficient Call Center with professional telephone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk consulting expertise can support you in establishing an efficient new Help Desk or improving your established one, identifying or modifying Call Center software products to meet the unique requirements of your company, or providing occasional online personnel to reinforce your in-house Call Center team to handle unusually busy scenarios such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk staff of seasoned network experts provides your customers in Hartford Connecticut rapid assistance from an effective network service resource with substantial experience delivering phone consulting and online repair service for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center recognition as a major enabler of company performance, and Progent's goal is to solve rather than simply record technical issues.
Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff offers phone-based and in-depth consulting expertise and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for familiar Microsoft business applications such as CRM, MS Project, Word, and Microsoft Office Excel. To read more information on Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the creative components of Mac computing by delivering phone-based help services and training in imaging, sound, and motion video. Progent's consultants offer expertise in a large selection of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common procedures like scanning or digitizing audio or video or building an audio/video production studio.
Online Network and Server Monitoring Support
Progent can provide companies in Hartford Connecticut remote computer system monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so that your network maintenance is proactive rather than reactive. By spotting possible problems before they cause network outages, system monitoring can minimize disruptive and expensive network failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems based on multiple OS platforms.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State