For small businesses in Hartford or anywhere in Connecticut, Progent provides support for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISA and CISM-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's remote technical support engineers offer excellent leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve most information system issues quickly. Efficient support reduces direct costs since service calls accumulate a smaller number of billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves additionally in incidental expenses by reducing or eliminating network downtime and associated losses due to business disruption, upset customers and vendors, idle workers, and distracted management.
Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced just for the services that you actually get. In contrast to many online support organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing avoid situations where quick solutions somehow end up as big bills. Progent's penchant for disposing of technical issues quickly translates into your company spending less cash.
Progent's Remote Support Tools
Over time, Progent has refined a set of customized tools and field-tested processes that allow the highest level of efficiency for online help and repair for small and midsize business information networks. Progent provides safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology enables the experts of Progent's online support team to communicate with your company's computer system without violating network security.
Progent's proprietary service reporting application includes thorough histories describing all service that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of all help rendered to every client by any Progent consultant. This archive of trouble tickets and repairs is organized as a quickly searchable proprietary knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft make available other extensive support databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to arrive at optimal resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in Hartford or anywhere in Connecticut or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, go to Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's online support engineers have advanced credentials in a comprehensive set of products and technologies. This wide range of IT skills permits Progent's consultants to manage virtually any crisis that may occur in a small or midsize company network. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Associate.
To support businesses with mixed-platform environments, Progent also offers the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Online services available from Progent to customers in Hartford and anywhere in the state of Connecticut include:
Special Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide range of information technology including system infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and simplified administration, and migration from legacy systems to the latest Microsoft Windows or Linux solutions. Progent's group-based methodology for solving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance for troubleshooting anomalies affecting UNIX/Linux networks powered by leading versions of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network engineers, and certifies an individual's networking skills at the expert level. CCIEs know how to handle even the most complex challenges encountered in network infrastructure design, installation, administration, protection, and problem solving. CCIEs work on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS Software network management utilities and developing alternate approaches or identifying program updates. CCIEs are an exceptional value since their deep experience allows them to fix the most intractable problems rapidly. In typical instances, less qualified engineers can wrestle for many hours or days with the same tasks that a CCIE can fix in minutes.
Few support organizations make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent offers fast telephone contact with a Cisco CCIE so you can receive immediate support for severe network issues that are crippling business efficiency but are beyond the experience of your regular computer support providers. Progent's CCIE support experts can communicate with your network by means of sophisticated on-line troubleshooting tools to provide efficient, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer expertise in all of Cisco's popular family of connectivity appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as VPN solutions.
Certified MS Windows Experts
Progent's Microsoft-certified online service engineers can deliver computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can help your company with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration expertise,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISSP and ISSAP security engineers offer a variety of system protection services that can enhance the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to recover rapidly after a damaging breach. Security support services offered by Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; integrating firewalls; designing safe mechanisms for remote and mobile connectivity; guarding your email infrastructure against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support services to help companies of any size integrate their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize physical IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of world-class remote consulting professionals for special projects that small businesses often need. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows clients to execute critical initiatives economically and on schedule. Progent's special remote consulting services include:
How Your Hartford Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Call Center support services are designed for smaller organizations who lack the budget to create an internal Call Center but who require quick response from an efficient Help Desk Call Center with proficient telephone support plus the in-depth expertise to escalate complex tasks to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the top professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk Call Center or revamping your current one, evaluating or modifying Call Center application software to handle the unique demands of your business, or providing temporary online staff to work with your existing Help Desk Call Center group during high-demand situations like software transitions, mass updates, or installing brand new business software.
Progent's Call Center team of seasoned network experts offers your computer users in Hartford or anywhere in the state of Connecticut quick contact with a reliable network service resource with extensive background offering telephone-based support and online diagnostics for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center recognition as a major contributor to business productivity, and Progent's target is to resolve rather than merely track IT issues.
Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff provides phone-based and in-depth engineering support and training in special business application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom programming, and training for familiar Microsoft applications such as CRM, MS Office Project, Word, and Microsoft Office Excel. To find out more on Progent's consulting, customization, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac professionals can support the artistic aspect of Macintosh computing by delivering phone-based help services and training in graphics, sound, and motion video. Progent's support professionals can provide assistance in a range of Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific jobs like capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network Monitoring Support
Progent offers businesses in Hartford, or anywhere in the state of Connecticut, remote computer system monitoring services powered by Microsoft Operations Manager network monitoring, adapted by Progent to accommodate your environment so that your computer maintenance is proactive and automated. By exposing potential issues before they expand into network outages, system monitoring can head off disruptive and expensive service crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that support a variety of OS platforms.
To contact Progent about urgent remote help with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent.