For small and midsize companies in Hartford Connecticut, Progent provides support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation CCIE-qualified network specialists for challenging connectivity problems, as well as the services of CISSP-certified security engineers to handle advanced security design and business continuity preparedness.
Progent's remote support engineers represent excellent leverage due to the fact that they are equipped with the practical background and the advanced technology to solve the majority of network problems rapidly. Efficient support lowers immediate expenses since service calls require a smaller number of chargeable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company benefits additionally with indirect expenses by reducing or avoiding network downtime and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted management.
Progent's pricing policy for online support is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the support that you actually get. In contrast to many online support organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple model for billing eliminate scenarios where fast repairs somehow end up as big bills. Progent's penchant for dealing with technical issues quickly translates into your company saving money.
Progent's Remote Support Tools
Through years of experience, Progent has refined a set of optimized tools and field-tested processes that permit the highest degree of effectiveness for online technical support and repair for small and midsize business IT networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology enables the consultants of Progent's online support team to link to your computer system without compromising corporate security.
Progent's proprietary service reporting system stores extensive records for all support that Progent's customers have received. Progent's authorized engineers have access to the history of all help rendered to each customer by any engineer. This archive of trouble tickets and solutions is structured as a quickly exploitable support knowledge base that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and allow quick response from vendors' in-house product engineers so Progent's online consulting experts can find the most efficient solutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in Hartford Connecticut or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's remote network support engineers have certified skills in a comprehensive set of products and technologies. This wide range of IT skills permits Progent's engineers to manage virtually any problem that may take place in a small or midsize business network. Certificates awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to companies with mixed-operating system networks, Progent also offers the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online support services available from Progent to clients in Hartford include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide range of information technology such as system architecture, email systems, network and process security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and easy management, and migration from legacy applications to current MS Windows or Linux-based environments. Progent's team-oriented approach to solving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent remote assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure consultants, and validates a person's network technology knowledge at the expert level. CCIEs can resolve the most difficult issues associated with network design, deployment, administration, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS network administration tools and developing workarounds or identifying program updates. Cisco CCIEs provide exceptional cost-effectiveness because their deep experience permits them to solve the most intractable problems quickly. In common instances, less qualified service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few service organizations make CCIEs available to help small and mid-size companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can receive immediate support for serious network issues that are crippling business efficiency but are beyond the comfort zone of your ordinary computer support personnel. Progent's CCIE consultants can tie into your environment by means of state-of-the-art on-line troubleshooting tools to perform quick, secure, and affordable analysis and repair.
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading family of networking devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote service professionals can provide computer troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help you with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of online desktop support and troubleshooting services such as Microsoft Windows 7 migration support, moving to 64-bit workstation software, integrating Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Engineers
Progent's certified CISSP, ISSAP, and CISM network security engineers offer a range of security services that can bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or assist your company to recuperate quickly after a damaging penetration. Security consulting services offered by Progent cover comprehensive network security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious attacks; installing firewalls; building safe techniques for off-site and mobile connectivity; guarding your messaging system from viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help organizations of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the skills of seasoned online consulting professionals for special projects that small businesses frequently request. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows clients to execute major projects within budget and on time. Progent's special remote engineering solutions include:
How Your Hartford Connecticut Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Call Center support services are designed for small organizations who lack the money or time to build and maintain an internal Help Desk Call Center but who need fast communication with a reliable Call Center with proficient phone assistance plus the in-depth expertise to escalate complex problems to high-level consultants.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk or improving your existing organization, identifying or customizing Call Center software products to meet the special demands of your corporation, or adding temporary phone support personnel to supplement your in-house Call Center team to handle demanding events like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk team of veteran information technology consultants provides your computer users in Hartford Connecticut quick access to a large network service group with years of experience delivering telephone-based support and remote repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk perception as a crucial contributor to business productivity, and Progent's aim is to solve instead of simply record IT issues.
Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Group can supply online and in-depth consulting support and training in special business application fields such as ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and education for Microsoft applications such as CRM, MS Office Project, Word, and MS Office Excel. For more information concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac consultants can nurture the creative aspect of Apple Mac computing by offering phone-based consulting services and training in graphics, sound, and video. Progent's consultants can provide help in a variety of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common procedures like scanning or digitizing audio or video or configuring an audio/video production studio.
Remote Network Monitoring Support
Progent can provide businesses in Hartford Connecticut remote computer system monitoring support based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent to suit your environment so your IT support is proactive rather than reactive. By detecting possible trouble spots before they result in full-scale emergencies, remote monitoring can ward off stressful and expensive network crises. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems that support a variety of platforms.
To contact Progent about urgent online expertise with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State