For small and midsize businesses located in Hartford Connecticut, Progent offers technical support for information systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, plus the services of CISSP-certified security consultants to help with advanced security design and business continuity preparedness.
Progent's online support services represent exceptional value because they are equipped with the real-world experience and the advanced tools to solve the majority of information system problems rapidly. This reduces immediate costs since solutions accumulate a smaller number of billable minutes. Online support also avoids the cost of sending an engineer to your site. Your company saves even more with indirect expenses by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management.
Progent's billing policy for remote help is designed to get the most out of your network support dollar. Progent bills by the minute for phone consulting, so you owe just for the support that you actually get. In contrast to many online support companies, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where quick repairs somehow turn into big invoices. Progent's penchant for handling technical issues quickly results in your company saving money.
Progent's Online Support Technologies
Through years of experience, Progent has refined an array of customized tools and field-proven processes that promote the highest degree of effectiveness for remote help and troubleshooting for small and midsize company computer networks. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology enables the engineers of Progent's remote service group to interface to your company's computer system remotely without violating system security.
Progent's advanced technical support reporting application keeps comprehensive documentation describing all service that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of all help rendered to each client by any Progent consultant. This history of trouble tickets and fixes is stored as a readily searchable internal database that permits Progent's online support professionals to share their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft permit access to other vast support knowledge bases and allow priority access to manufacturers' in-house product engineers so Progent's remote consulting specialists are able to come up with optimal resolutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Hartford Connecticut or to find out additional information about Progent's phone support programs, contact Progent at
Phone-based Support Services Offered Progent
Progent's remote technical service professionals possess credentials in an extensive array of disciplines. This broad scope of capability permits Progent's engineers to handle practically any problem likely to take place in a small or midsize business network. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To help businesses with multi-operating system networks, Progent also offers the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote support services provided by Progent to clients in Hartford include:
Progent's UNIX and Linux support engineers can offer emergency remote help for troubleshooting problems within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Progent in addition offers a wide array of online desktop support services including Microsoft Windows 11 migration support and planning and implementing Microsoft 365 cloud solutions for Windows desktops.
Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in building an effective new Help Desk or improving your current organization, evaluating or modifying Help Desk software products to handle the unique demands of your company, or providing temporary phone support personnel to reinforce your existing Call Center resources during high-demand events like software transitions, major upgrades, or installing new applications.
Progent's Help Desk team of seasoned network consultants provides your computer users in Hartford Connecticut immediate communication with an effective technical support group with extensive background offering phone help and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center perception as a major enabler of business efficiency, and Progent's aim is to resolve rather than simply annotate network issues.
Progent's Mac consultants can support the imaginative components of Apple Mac systems by offering remote consulting services and education in imaging, sound, and motion video. Progent's consultants can provide help in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special jobs like capturing or digitizing audio/video or putting together an audio/video production lab.
Remote Network Monitoring Support
Progent offers companies in Hartford Connecticut online computer system monitoring services powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to accommodate your environment so your IT support is proactive rather than reactive. By anticipating potential problems before they evolve into crashes, proactive monitoring can ward off stressful and expensive service crises. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks based on a combination of OS platforms.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
City | Address | Phone | Link |
Hartford | 100 Pearl Street, 14th Floor Hartford, CT 06103 United States |
(860) 516-8003 | Hartford Network Support Services |
New Haven | 157 Church Street, 19th Floor New Haven, CT 06510 United States |
(203) 687-4555 | New Haven Network Support Services |
Stamford | 243 Tresser Boulevard, Penthouse Stamford, CT 06901 United States |
(203) 989-9414 | Stamford Network Support Services |