Immediate Online Help for Hartford Computer Networks
For organizations in Hartford or anywhere in Connecticut, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the services of CISA and CISSP-certified security consultants to help with advanced security architecture and diagnostic jobs.
Progent's online technical support experts provide excellent leverage because they have the practical experience and have access to the sophisticated technology required to solve most information system issues rapidly. Efficient support lowers immediate expenses because solutions accumulate minimal billable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company benefits even more in incidental expenses by minimizing or eliminating network outages and associated costs due to business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote consulting know-how is particularly important for businesses that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.
Progent's pricing model for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the support that you actually get. Unlike many remote service companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with scenarios where speedy. minor solutions manage to turn into major invoices. Progent's skill at disposing of problems quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized technologies and proven processes which permit the maximum degree of efficiency for remote engineering help and troubleshooting for IT systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's remote service group to communicate with your network without compromising network security.
Progent's advanced technical support reporting system includes detailed records of all service that Progent's customers have been provided. Progent's team engineers have the benefit of the details of assistance rendered to every client by every engineer. This database of trouble tickets and responses is stored as a conveniently retrievable internal knowledge base that permits Progent's online support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with key industry leaders including Cisco and Microsoft open up other vast technical databases and permit quick response from vendors' internal support staff with the result that Progent's online consulting experts can find the best resolutions in the least time.
Online technical services offered by Progent to clients in Hartford and throughout the state of Connecticut include:
Certified Windows Expertise
Progent's Microsoft-certified remote support professionals can deliver computer system repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop services to help you company to install, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for networking professionals, and indicates an individual's networking knowledge at the master level. Cisco-qualified CCIEs can resolve the most stubborn issues surrounding network design, deployment, administration, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their depth of expertise allows them to resolve problems quickly. In typical instances, less experienced engineers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can interface to your environment by means of advanced on-line troubleshooting tools to perform fast, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling selection of networking products by offering services that include:
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISM and CISSP cybersecurity consultants offer a range of system protection solutions to enhance the defenses of your Windows, macOS and OS X, or Linux environment against internal or external threats or help your business to recuperate rapidly after a serious breach. Security consulting services available from Progent include: thorough information security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; setting up firewalls; establishing secure mechanisms for remote and mobile communication; protecting your email infrastructure from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote support to help organizations of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize local IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for restoring services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based consulting services to address a wide array of information technologies such as system architecture, email systems, network and operational security, plus UNIX/Linux and Windows integration. For server economization and easy management in environments that include Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving network problems enables fast escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency online help resolving anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Apple Mac OS X
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's leading corporations. The ProSight series of network management outsourcing services covers all critical facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your Progent consultant so any looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT projects. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Hartford Company Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Help Desk support programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center staff of veteran network consultants gives your customers in Hartford or anywhere in the state of Connecticut instant assistance from a reliable support group with substantial experience offering phone support and online troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a solid enabler of business success, and Progent's goal is to solve instead of simply annotate technical issues.
- Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Team can supply remote professional consulting support and education in key business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers businesses in Hartford, or anywhere in the state of Connecticut, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your business so your computer support is proactive rather than reactive. By uncovering potential trouble spots before they evolve into network outages, proactive monitoring can avoid disruptive and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems that support a variety of operating systems.
To get in touch with Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Hartford or throughout the state of Connecticut, Progent's phone-based network support specialists can deliver professional and cost-effective system help the instant your company has to have it. More than 15 years of delivering online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online access technology to fix computer problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Hartford business works with a local freelance consultant or maintains a full time organization that know how to deal with day-to-day computer issues, Progentís Microsoft certified consultants can offer an easy and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the experience to address sudden system crises or particularly tough integration problems.
Details of Progent's Online Computer Services for Hartford
Progent's online support, Internet-based repair, network security consulting, and network management services offer businesses in Hartford or throughout the state of Connecticut the greatest leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk call center services and network management, Progent's professionals can deliver your organization world class IT support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Hartford and is also ideal for customers in geographic areas of Connecticut that lack technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a broad array of Microsoft support utilities, technical information, and continuing education.
- Per Minute Billing to Reduce Costs
Progent provides online support on a by-the-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum fee for phone help and imposes no periodic retainer for support services delivered during regular business hours. This keeps you from paying big bills for simple fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers the services of on-staff specialists with experience in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core consulting offerings include system integration, MS Exchange Server expertise, corporate security planning, and shared Help Desk services. Progent's Experts Team offers world-class consulting support in specific application areas. Help available from the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project Expertise
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Application Development and Debugging
Oracle Project Management and Application Programming
MySQL Database Administration and Application Design
Apple Mac Help
Amazon MWS Software Design and Programming
By offering a full service one-stop source for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough information technology solutions that address the specific requirements of your business.
- Advanced Online Access Tools
Protected online connectivity permits Progent's support experts to see precisely what your users see. This makes it easier to find fast fixes to issues that could otherwise require an expensive onsite visit. Sophisticated remote connectivity tools and experienced engineers together allow Progent to resolve most IT issues quickly and economically. Progent is an industry leader in offsite support and remote network tracking.
- Support for Popular VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24x7 Service for Maximum Network Availability
For businesses with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended specifically for budget-constrained businesses whose workers need immediate recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical expertise, fine tuned support software, and understanding of enterprise networking allow companies to avoid the limitations of excessive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Getting Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry experience, at the front lines of network service, executing a wide variety of IT tasks for a large array of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This guarantees that you get not just expert technical capability, but also a consultant with proven methods for using computer knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person visits by the minute. As a result, you pay exclusively for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and asks no retainer for services delivered during normal working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for fast repairs so you won't be forced to allow simple problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by each consultant to each client. The discipline of detailing and archiving service records allows more efficient support and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who wonít let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide 24x7 network tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly service losses.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.