Fast and Affordable Remote Help for Hartford Connecticut Computer Networks
Fast Phone Help for Hartford SystemsFor businesses in Hartford Connecticut, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the services of CISA and CISSP-qualified security experts to help with high-level security architecture and diagnostic issues.

Progent's online support engineers provide exceptional value due to the fact that they possess the practical background and are equipped with the advanced tools necessary to solve the majority of network problems rapidly. Efficient support lowers direct costs because service calls use up fewer billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your company benefits even more with incidental costs by reducing or avoiding system outages and related losses resulting from business disruption, upset clients, idle workers, and distracted executives. Progent's extensive online technical support expertise is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's billing model for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the support that you receive. Unlike typical online support firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing save you from situations where speedy. minor fixes manage to turn into substantial bills. Progent's penchant for dealing with problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of customized tools and field-proven processes which permit the highest level of effectiveness for online technical support and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's online support team to access your company's environment without compromising corporate security.

Progent's proven technical support database application includes comprehensive histories of all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of support rendered to each customer by every Progent engineer. This database of anomalies and repairs is stored as a quickly exploitable internal database that enables Progent's online technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and permit priority access to manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to determine optimal solutions promptly.

Remote services provided by Progent to clients in Hartford Connecticut include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and mid-size organizations to utilize the same cutting-edge technology used by many of the industry's top corporations. Progent's ProSight line of network management outsourcing services addresses all critical aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk Call Center or revamping your established organization, evaluating or modifying Call Center software products to address the particular needs of your company, or providing occasional phone support staff to work with your in-house Call Center team to deal with demanding scenarios like software migrations, major updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of seasoned information technology consultants provides your clients in Hartford Connecticut rapid contact with an efficient technical support resource with substantial experience delivering telephone-based support and online repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a significant contributor to company success, and Progent's goal is to resolve rather than simply report IT issues.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team provides phone-based and in-depth engineering support and training in special application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for familiar Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Hartford Connecticut online IT infrastructure monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your business so your network maintenance is proactive and automated. By spotting emerging problems before they expand into crashes, remote monitoring can ward off stressful and expensive service failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems powered by a mix of operating systems.
How Your Hartford Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Hartford Connecticut, Progent's online computer support engineers can deliver professional and economical IT support whenever your company needs it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to solve computer problems quickly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your Hartford organization has a local freelance support technician or maintains an in-house organization that know how to handle day-to-day computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to solve sudden system emergencies or especially complicated integration projects.

Benefits of Progent's Network Help for Businesses in Hartford Connecticut
Progent's online IT consulting services allow your Hartford company to realize the advantages of timely, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your information system will acquire greater strategic worth by being more available, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    For most companies in Hartford Connecticut, nearby network service providers, whether made up of outside consultants or a full-time IT staff, can deal with the majority of technical problems. However, IT crises may spring up when local resources are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your usual support technicians. In these cases, Progent's online support specialists give you an easy, quick, and affordable solution to supplement your regular resources and to pass on valuable knowledge to increase your ability to resolve downstream issues locally.

  • Less Dependence on Individual Consultants
    For IT support, smaller organizations commonly depend on independent freelance consultants. Although independent service people carry smaller overhead than big consulting firms and can often charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in class, the lack of backup personnel may force your business to wait for assistance during an IT crisis. As your company expands, system unavailability and problems with critical software become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of backup support experts to make sure your network remains up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Organizations typically begin with an IT system implemented on a modest budget. Lacking a strong infrastructure, band-aid fixes often get thrown onto an unstable foundation. When a network grows, reliability and expandability problems can impede the success of the business. Such poorly designed systems need proper analysis, intelligent strategic planning, and wide IT expertise to upgrade to a network architecture able to provide the solid foundation to handle critical business requirements and simplify future expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller companies require guidance and technical training to negotiate an ever more complex array of technology alternatives available for promoting business success and improving productivity. Businesses hardly need a computer engineer who is attempting to earn a commission on a certain vendor's technology. Network support and product sales can result in a situation where the recommended solution is built around a predetermined technology instead of the true requirements of a business. Progent avoids these conflicts by offering just services rather than products. This enables Progent to align IT consulting with the real interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT knowledge, fine tuned remote support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Start Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.

An index of content::

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    Progentís Microsoft certified professionals can offer small and medium size businesses advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that enables the rapid development of advanced business applications that can give your company a competitive edge. SQL Server provides built-in support for XML and the ability to query over the Internet and outside the corporate firewall. In addition to offering consulting, support and troubleshooting services, Progentís SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your IT network. Progent can also help you upgrade from earlier editions of Microsoft SQL Server to SQL Server 2005.

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    NetDocuments (NetDocs) is a cloud-based document management system (DMS) designed for law practices. Progent offers online access to NetDocuments consultants who can help your law firm to design, configure, administer, tune, or troubleshoot a document management system (DMS) environment powered by NetDocuments.

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    GIAC was established in 1999 to validate the knowledge of computer security professionals. GIAC certifications are recognized by businesses and institutions all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer support for any of the network security services covered within GIAC accreditation including auditing network vulnerability, event handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions.

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    Progent's Cisco Jabber consultants offer online or onsite expertise to help businesses of all sizes to design, deploy, maintain, upgrade or debug Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent can provide in-depth support for the products, technologies and services that go into creating an end-to-end Cisco Jabber collaboration solution including Cisco network appliances and management software, Microsoft Office applications, Windows and Mac computers, Apple iOS and Google Android smartphones, SIP interfaces, WiFi networks, cyber security, cloud integration, telepresence systems, PBX systems, business continuity, and the many other components of a cohesive collaboration solution.

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    Progentís Disaster Recovery/Business Continuity (DR/BC) specialists have extensive experience assisting small organizations to minimize network downtime by offering affordable online consulting services for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT infrastructure, backup/restore solutions, and transparent maintenance. Progentís business continuity consultants can help you to develop and test an efficient business continuity plan that aligns with your business goals and IT budget. Progentís disaster recovery engineers can help you to design, deploy, and support fault-tolerant technologies including redundant Internet connectivity, virtualization, clustering, network load balancing, continual off-site backup, and geographically dispersed hot backup centers.

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    If your company has a UNIX, Linux, or Sun Solaris environment or a mixed-platform computer system, Progent's CISA and CISM-premier consultants can help your whole enterprise in a wide array of security areas such as security administration procedures, security architecture and strategies, access control products and methodology, applications development security, operations security, hardware security, communications, infrastructure and web security, and business continuity planning. CISM, CISSP and ISSAP stipulate the core skills and international standards of performance that network security professionals are required to master. These certification provide IT management the confidence that consultants who have achieved their CISM, CISSP or ISSAP certification have the background and theory to offer world-class security management and engineering services.

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    Progent offers IT services for medium size businesses who have 100 to 250 network clients. The mid-size company or office has typically been an underserved part of the market for IT support services. The cost structures and service delivery models of major third-party service firms make them excessively costly for the typical mid-size business or small medium business (SMB), which commonly has a modest information technology budget with which to support an information system whose complexity and capability are often comparable to the information systems of far larger companies. Progent's support delivery model, which takes full advantage of online service, virtual network technology and 24x7 network monitoring, significantly lowers the network maintenance costs of a small-medium business while providing the mid-size organization with enterprise-level support from certified, IT consultants with background in a broad range of small business technologies. If your mid-sized company or small business is looking for levels of network help needed for a medium size office without budgeting big-company prices, contact Progent.

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    Progent is convinced that a well designed and executed network can be a vital factor for accelerating any company's growth, and Progent follows this belief in our own network infrastructure. Progent has built a zero-downtime virtual office infrastructure that allows Progent's in-house engineers and certified contractors to deliver rapid and effective service, cooperate closely on complex jobs, and experience professional and private growth from acting as part of an exciting business ethos of self motivation and freedom.

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    Progent can provide the expertise of CISM Premier security consultants. The Certified Information Security Manager (CISM) committee describes the core capabilities and worldwide standards of skill that IT security managers are required to master. It gives executive management the confidence that those who have qualified for their CISM certification possess the experience and knowledge to provide efficient security management and support consulting.

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    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware.

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    Progent offers IT services for medium size companies who have 100 to 250 system users. The medium size company or office has typically been an underserved part of the market for network consulting services. The cost structures and service access practices of major outside support firms make them excessively expensive for the ordinary small business or small medium business (SMB), which commonly has a minimal IT budget with which to support an information system whose complexity and sophistication are often comparable to the information systems of far larger enterprises. Progent's support delivery model, which takes full advantage of remote support, virtual network technology and proactive server monitoring, dramatically lowers the IT support expenses of a small-medium business while offering the mid-size company with big-company service from professional, IT experts with background in a broad array of midsized business network solutions. If your medium size company or small business is searching for the quality of IT help needed for a medium size office without budgeting big-company prices, you need Progent.

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    Progent's ProSight family of managed IT services are geared to offer businesses who maintain small internal network administration and support teams with low-cost help from world-class management tools and consulting experts. Advantages of the ProSight line of managed IT services include flat-rate IT management costs, smart automation of common management processes, continual absorption of new technology, smooth migration from older technology to up-to-date solutions, improved alignment of computer technology with strategic objectives, access to veteran IT consultants, and freeing up management to concentrate on business issues instead of ever-changing network technology.

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    Progent uses an enterprise-class support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by each staff member to each client. The practice of documenting and archiving support activity results in more efficient service and eliminates a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to release vital service information.

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    Progent provides IT support for mid-size businesses with 100 to 250 system users. The mid-size company or office has typically been an underserved part of the market for IT support expertise. The cost structures and support access models of large outside service firms make them too costly for the typical small company or small medium business (SMB), which usually has a minimal IT budget with which to maintain an information network whose advanced technology and sophistication are frequently similar to the networks of much larger companies. Progent's service delivery model, which takes full advantage of online service, virtual office infrastructure and proactive network monitoring, significantly lowers the IT support costs of an SMB while providing the small company with enterprise-level service from professional, world-class experts with background in a broad array of small business technologies. If your medium size company or small business is searching for the quality of network support appropriate by a mid-size office without paying big-company costs, call Progent.

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