Fast and Affordable Online Support for Hartford Connecticut Information Networks
For companies in Hartford Connecticut, Progent provides online help for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security experts to handle advanced security architecture and diagnostic jobs.
Progent's online support experts offer exceptional leverage because they possess the practical experience and are equipped with the advanced tools required to solve the majority of network problems quickly. Efficient support lowers immediate expenses because solutions use up minimal chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your company benefits additionally in indirect expenses by minimizing or avoiding network downtime and related losses resulting from business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced online technical support know-how is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.
Progent's billing model for online support is designed to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you owe just for the support that you actually get. Unlike typical remote support organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for billing save you from scenarios where fast repairs somehow end up as substantial tabs. Progent's skill at solving technical issues efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized tools and field-tested methodologies that allow the highest level of effectiveness for remote technical support and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to communicate with your company's system without violating system security.
Progent's advanced technical support database system includes thorough histories for all support that Progent's customers have received. Progent's team consultants have the benefit of the history of services delivered to every client by every engineer. This archive of anomalies and fixes is stored as a conveniently exploitable internal knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up other vast support knowledge bases and permit priority access to vendors' in-house support staff with the result that Progent's online service experts can determine the most efficient resolutions quickly.
Remote technical support services available from Progent to customers in Hartford Connecticut include:
Certified Microsoft Windows Support
Progent's Microsoft-expert online support engineers can provide computer repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop consulting and support services to assist you business to install, configure, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop support services include offering Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the premier recognition for network engineers, and certifies an individual's networking knowledge at the master level. Cisco-qualified CCIEs know how to resolve even the most stubborn problems encountered in network infrastructure design, installation, administration, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs offer exceptional value because their deep expertise allows them to solve problems quickly. In typical instances, less qualified service providers can struggle for hours or even days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system by means of sophisticated on-line troubleshooting technology to perform quick, safe, and affordable analysis and remediation.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of networking products by providing consulting services that include:
CISM and CISSP Premier System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection services that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or help you to recover rapidly following a serious breach. Security solutions available from Progent cover thorough information security and compliance audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious attacks; integrating firewalls; building secure techniques for off-site and mobile access; securing your email system from spam and DHA attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote support services to help organizations of all sizes integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that utilize local IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable workflow for restoring services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote support services to cover a broad spectrum of information technologies including system infrastructure, email systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to Windows or Linux-powered environments. Progent's team-based approach to solving network issues enables quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance diagnosing anomalies affecting UNIX/Linux systems based on popular variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's top corporations. The ProSight series of network management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Billing rates for longer-term consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows clients to complete critical projects economically and on schedule. Progent's special online consulting solutions include:
How Your Hartford Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk Call Center service options for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center staff of seasoned information technology professionals gives your clients in Hartford Connecticut rapid communication with a large network service resource with extensive background delivering telephone-based consulting and online repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk perception as a key enabler of business success, and Progent's aim is to fix and not simply annotate IT problems.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting staff can supply phone-based and in-depth engineering expertise and training in key business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Hartford Connecticut remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your business so that your IT support is proactive rather than reactive. By uncovering looming issues before they grow into downtime, automated monitoring can ward off disruptive and expensive information system crises. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or systems that support a mix of operating systems.
To get in touch with Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Hartford Connecticut, Progent's online computer support engineers are ready to provide effective and economical system help the instant your business needs it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access technology to fix network problems quickly while avoiding the cost and lost time that comes with on-premises support calls.
Even if your Hartford office works with a regular independent support technician or maintains an in-house organization that know how to deal with common network issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the availability or the experience to deal with unexpected network crises or especially complex integration problems.
Benefits of Progent's Network Help for Offices in Hartford Connecticut
Progent's remote IT consulting services allow your Hartford business to enjoy the benefits of timely, enterprise-grade IT support without the expense of managing an in-house IT organization. Your network will acquire added strategic value by being more reliable, efficient, and protected. Benefits to your business include:
- Seamless remote expansion of your on-site IT resources
For most organizations in Hartford Connecticut, nearby computer service resources, whether consisting of independent consultants or an internal IT staff, can solve the majority of network issues. However, major troubles may spring up when your regular support personnel are too busy or absent, and some problems may be associated with technology that is beyond the scope of your local service people. In these cases, Progent's on-call service experts provide an easy, fast, and economical way to supplement your local resources and to transfer useful knowledge to increase your ability to deal with downstream issues locally.
- Less Dependence on Individual Service Providers
For network support, smaller companies often depend on independent freelance service providers. Although independent consultants carry less internal costs than big consulting firms and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the lack of fallback personnel may force your business to wait for assistance during an emergency. As your company expands, system unavailability and problems with vital software become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve service expertise to insure your network stays up and running.
- Build a Scalable Basis for Seamless Growth
Organizations typically start with an IT architecture created on a modest budget. Lacking a proper framework, band-aid fixes can get piled onto an unstable foundation. As a company grows, stability and expandability issues can hinder the productivity of the business. These poorly built environments require proper assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a network architecture able to offer the solid foundation to handle vital business requirements and ease downstream growth.
- Interact with Problem Solvers Instead of Product Sellers
Smaller offices need guidance and technical education to negotiate an ever more complicated maze of technology options available for promoting business growth and enhancing productivity. They hardly need a computer engineer who is attempting to resell a specific vendor's technology. IT consulting and product selling can lead to a scenario where the proposed
solution is built around a predetermined product rather than the true requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to match IT consulting with the best interests of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical knowledge, refined support tools, and understanding of corporate IT enable businesses to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, at the forefront of IT support, executing a wide variety of technical projects for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This means that you get not just world-class IT skills, but also a consultant with proven methods for applying computer knowledge to fix real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person visits per minute. Consequently, you are charged just for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for support services provided during normal working hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be tempted to permit simple problems to fester.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support firms who provide minimal documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by every consultant to each customer. The practice of detailing and organizing service activity results in more effective service and avoids a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.