Fast Remote Support for Hartford Connecticut Networks
For businesses located in Hartford Connecticut, Progent provides remote help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's online support engineers offer exceptional value because they have the real-world experience and have access to the sophisticated technology needed to solve most information system issues rapidly. This lowers direct costs since service calls accumulate fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online consulting know-how is particularly helpful for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's billing model for online support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to many remote support firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where fast repairs manage to end up as large tabs. Progent's penchant for handling problems efficiently means your business saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of optimized tools and field-proven methodologies which promote the highest degree of efficiency for online engineering help and repair for IT systems of all sizes. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's online support team to access your network remotely without compromising system security.
Progent's proven customer support reporting application maintains detailed histories describing the support that Progent's customers have received. Progent's authorized service personnel have access to the records of support provided to every Progent customer by every engineer. This history of trouble tickets and solutions is stored as a quickly accessible internal database that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and permit priority access to vendors' in-house support staff so Progent's online service specialists can determine optimal solutions promptly.
Online services offered by Progent to customers in Hartford Connecticut include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote service engineers offer network problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment support, Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop consulting and support services to assist you company to install, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services include providing Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops and cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network engineers, and indicates an individual's technical knowledge at the expert level. CCIEs can resolve the most complex issues surrounding network design, installation, administration, compliance, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management utilities and developing workarounds or locating software patches. Cisco qualified CCIEs offer excellent value since their deep experience enables them to find solutions for problems rapidly. In common cases, less experienced engineers can wrestle for hours or days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can interface to your network via sophisticated remote support tools in order to provide efficient, safe, and economical analysis and remediation.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading selection of networking appliances. Cisco infrastructure consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet APs deployment help, Cisco wireless controllers integration consulting, Cisco VPN engineering help, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of security services to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or assist your company to recuperate rapidly after a serious penetration. Security support services available from Progent include: in depth information security and compliance assessment using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; installing firewalls; designing secure mechanisms for remote and mobile access; defending your email system from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support to help businesses of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine on-premises resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent workflow for restoring applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote consulting services to address a wide array of computer technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in networks that combine Linux with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older systems to MS Windows or Linux environments. Progent's team-based methodology for solving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Major Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services intended to enable small and mid-size organizations to utilize the same cutting-edge technology used by some of the world's leading corporations. The ProSight line of outsourced network management services addresses all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special fields of computer technology allows clients to execute major initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Hartford Business Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation platform for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network experts gives your clients in Hartford Connecticut immediate contact with a large support resource with extensive background delivering telephone-based help and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk the reputation as a major driver of company performance, and Progent's intent is to resolve rather than just report technical problems.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting staff offers remote and in-depth consulting support and education in specific application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Hartford Connecticut remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so that your IT support is proactive rather than reactive. By detecting potential issues before they evolve into crashes, proactive monitoring can ward off inconvenient and expensive information system crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a mix of platforms.
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Hartford Connecticut, Progent's online network support specialists can deliver expert and cost-effective IT help whenever your business has to have it. More than a decade of delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to fix network problems rapidly while eliminating the cost and lost productivity that comes with in-person support visits.
Even if your Hartford company relies on a local freelance support technician or maintains an in-house organization that can deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to solve unexpected system crises or particularly complicated integration problems.
Features of Progent's Online Computer Services for Hartford Connecticut
Progent's phone help, Internet-based troubleshooting, system security consulting, and system management services offer offices in Hartford Connecticut the greatest leverage for your support budget. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk call center services and network administration, Progent's professionals can provide your business world class IT support while permitting you to eliminate the expense and hassle of carrying a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Hartford Connecticut and is also ideal for networks in geographic areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a wide range of Microsoft support utilities, technical information, and on-going education.
- Per Minute Rates to Minimize Costs
Progent provides online help on a per-minute billing plan, so you pay only for the services you receive. Progent requires no minimum fee for phone support and asks for no periodic retainer for services provided during regular business hours. This keeps you from paying big bills for quick repairs.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco offers help from authorized specialists with skill in planning, deploying, and managing networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core consulting services consist of technology integration, MS Exchange Server expertise, network security planning, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting support in critical application areas. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP Support and Programming
MS Project Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle DBA Services and Software Programming
MySQL Project Management and Application Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service Software Design and Programming
By providing a full service centralized resource for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and comprehensive IT solutions that align with the special needs of your company.
- State of the Art Remote Access Software
Protected remote connectivity allows Progent's support professionals to see precisely what your users see. This makes it easier to find fast fixes to issues that could otherwise demand an expensive onsite visit. Effective remote connectivity tools and experienced engineers combine to enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in online support and automated network analysis.
- Compatibility with Leading VPN Gateways
Progent supports safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- Round-the-Clock Service for Maximum Network Uptime
For companies with vital applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-constrained offices whose workers need immediate recourse to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical knowledge, refined support software, and understanding of enterprise networking enable companies to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Certified Expertise in Microsoft's Full Range of Servers
Progent can provide in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 migration, Windows 2003 Server upgrades, Microsoft Exchange Server 2019 integration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for services provided during normal business hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick solutions so you won't be tempted to allow minor problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who offer scant documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation sent by each staff member to every customer. The discipline of detailing and organizing service activity results in more efficient service and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your information network from stressful and expensive service losses.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.