Immediate Remote Technical Support for Hartford Connecticut Computer Networks
For organizations located in Hartford Connecticut, Progent provides remote help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, plus the services of CISA and CISSP-qualified security experts to help with high-level security architecture and troubleshooting jobs.
Progent's online technical support experts provide excellent value due to the fact that they have the real-world experience and are equipped with the sophisticated tools required to resolve most network problems quickly. This lowers immediate costs because solutions require minimal billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally with indirect costs by minimizing or avoiding network outages and associated costs stemming from business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced remote technical support know-how is particularly valuable in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the support that you receive. Unlike typical online support companies, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and clean model for billing eliminate situations where quick repairs manage to end up as large tabs. Progent's skill at dealing with technical issues efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of optimized tools and field-proven processes which promote the highest level of efficiency for remote technical support and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to access your system without breaching system security.
Progent's advanced technical support reporting application maintains detailed histories describing all service that Progent's customers have received. Progent's staff service personnel have access to the details of all help rendered to each client by every Progent consultant. This database of trouble tickets and resolutions is organized as a quickly accessible proprietary knowledge base that enables Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft open up other vast support knowledge bases and permit quick access to manufacturers' internal support staff so Progent's online consulting experts can find the best solutions promptly.
Online support offered by Progent to customers in Hartford Connecticut include:
Authorized Windows Experts
Progent's Microsoft-premier online support engineers can deliver network repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a broad variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop consulting and support services to assist your company to deploy, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for network infrastructure professionals, and indicates a person's networking knowledge at the expert level. CCIEs know how to deal with even the most stubborn problems associated with network infrastructure planning, integration, administration, compliance, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their deep expertise allows them to solve problems rapidly. In common cases, less experienced service providers can struggle for hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE support experts can communicate with your network using state-of-the-art remote support tools to perform efficient, safe, and affordable diagnosis and repair.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's industry-leading selection of networking devices by providing services such as:
CISM and CISSP Certified System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security solutions that can bolster the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist you to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent include: in depth information security assessment using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recovery from malicious attacks; integrating firewalls; building secure techniques for remote and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced online support to help companies of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize local IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent process for restoring services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to address a wide range of computer technologies including network architecture, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in environments that combine Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from legacy systems to Windows or Linux-powered environments. Progent's group-based approach to resolving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.
Important Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top enterprises. The ProSight suite of IT management outsourcing services addresses all key facets of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide centralized management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking hardware like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so all looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Billing charges for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Hartford Business Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Call Center support programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center staff of experienced information technology professionals gives your workers in Hartford Connecticut instant access to a dependable technical support resource with substantial background delivering phone support and online diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk perception as a crucial enabler of business efficiency, and Progent's target is to resolve rather than merely report IT issues.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Experts staff offers remote advanced engineering expertise and education in key business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for popular Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, custom programming, and training offerings, refer to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Hartford Connecticut remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so that your computer maintenance is proactive and automated. By exposing emerging issues before they expand into downtime, proactive monitoring can avoid disruptive and expensive information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments based on a mix of platforms.
To contact Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Hartford Connecticut, Progent's online network support engineers are ready to provide expert and cost-effective system support whenever your company requires it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve computer problems rapidly while eliminating the cost and lost time that comes with on-site support calls.
Even if your Hartford office has a regular freelance support technician or maintains an in-house IT staff that can deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the experience to deal with sudden network emergencies or especially complicated integration projects.
Advantages of Progent's IT Support for Businesses in Hartford Connecticut
Progent's remote support services allow your Hartford organization to enjoy the advantages of timely, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater business value by becoming more reliable, efficient, and protected. Benefits to your company include:
- Seamless virtual expansion of your local IT resources
With most companies in Hartford Connecticut, nearby network service providers, whether represented by outside consultants or an internal IT staff, can deal with the majority of technical problems. On the other hand, serious problems may occur when local resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your local support personnel. In these instances, Progent's on-call service professionals give you an easy, quick, and budget-friendly way to supplement your regular help and to transfer valuable knowledge to improve your capability to resolve downstream issues in-house.
- Reduced Dependence on Freelance Consultants
For network maintenance, smaller offices often depend on individual freelance consultants. Although independent service people carry less overhead than big service companies and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of reserve personnel may force your business to go without help during an emergency. As your company grows, network downtime and trouble with vital applications become more costly. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support expertise to insure your network remains available.
- Create a Scalable Foundation for Smooth Growth
Companies often start with an IT system implemented on a modest budget. Without a strong framework, band-aid fixes can get piled onto a shaky foundation. As a company grows, stability and scalability issues can impede the success of the business. Such poorly designed environments need proper analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a system architecture that can deliver the solid foundation to handle vital business demands and ease future expansion.
- Interact with Solution Providers Rather Than Product Vendors
Smaller offices need guidance and technical training to navigate through an increasingly complicated maze of technology options available for promoting business success and enhancing efficiency. These companies do not need a computer engineer who is motivated to resell a certain vendor's products. IT consulting and product sales can lead to a scenario where the proposed
solution is built around a profitable product instead of the true needs of a business. Progent avoids these conflicts by selling only services instead of products. This enables Progent to match technical consulting with the best needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT knowledge, fine tuned support tools, and familiarity with corporate IT allow businesses to avoid the limitations of excessive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, at the front lines of network support, performing a broad range of technical projects for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This means that you get not just expert IT skills, but also a support engineer with proven approaches for using technical knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for online service and in-person visits per minute. Consequently, you owe just for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no retainer for support services provided during normal working hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast repairs so you won't be tempted to permit simple problems to fester.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every staff member to each customer. The practice of detailing and archiving service activity results in more efficient support and avoids a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few support companies to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can save your information network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.