Fast and Affordable Remote Help for Hartford Connecticut Computer Networks
For businesses in Hartford Connecticut, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the services of CISA and CISSP-qualified security experts to help with high-level security architecture and diagnostic issues.
Progent's online support engineers provide exceptional value due to the fact that they possess the practical background and are equipped with the advanced tools necessary to solve the majority of network problems rapidly. Efficient support lowers direct costs because service calls use up fewer billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your company benefits even more with incidental costs by reducing or avoiding system outages and related losses resulting from business disruption, upset clients, idle workers, and distracted executives. Progent's extensive online technical support expertise is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing model for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the support that you receive. Unlike typical online support firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing save you from situations where speedy. minor fixes manage to turn into substantial bills. Progent's penchant for dealing with problems efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of customized tools and field-proven processes which permit the highest level of effectiveness for online technical support and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's online support team to access your company's environment without compromising corporate security.
Progent's proven technical support database application includes comprehensive histories of all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of support rendered to each customer by every Progent engineer. This database of anomalies and repairs is stored as a quickly exploitable internal database that enables Progent's online technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and permit priority access to manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to determine optimal solutions promptly.
Remote services provided by Progent to clients in Hartford Connecticut include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support experts offer computer system repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration support, Microsoft Teams consulting, Skype for Business planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop services to assist you business to install, integrate, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services include offering Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and validates a person's technical skills at the master level. Cisco-qualified CCIEs know how to resolve the most difficult challenges occurring in network planning, deployment, maintenance, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with IOS network management tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs offer exceptional value since their deep experience permits them to fix problems rapidly. In typical instances, less seasoned consultants can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can communicate with your network via state-of-the-art remote troubleshooting technology to provide efficient, safe, and affordable analysis and repair.
Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.
Progent locations in Connecticut State
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading family of connectivity devices by delivering services such as:
CISM and CISSP Premier Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a variety of security solutions that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your company to clean up quickly following a damaging penetration. Security services offered by Progent include: in depth network security and compliance audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from malicious attacks; setting up firewalls; establishing safe architectures for remote and mobile connectivity; defending your email infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help organizations of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that combine local IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online consulting services to address a wide array of information technologies such as network architecture, messaging systems, system and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux solutions. Progent's team-based methodology for resolving network problems promotes fast escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.
Major Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and mid-size organizations to utilize the same cutting-edge technology used by many of the industry's top corporations. Progent's ProSight line of network management outsourcing services addresses all critical aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Hartford Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Call Center service options for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk Call Center or revamping your established organization, evaluating or modifying Call Center software products to address the particular needs of your company, or providing occasional phone support staff to work with your in-house Call Center team to deal with demanding scenarios like software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your clients in Hartford Connecticut rapid contact with an efficient technical support resource with substantial experience delivering telephone-based support and online repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a significant contributor to company success, and Progent's goal is to resolve rather than simply report IT issues.
- Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Team provides phone-based and in-depth engineering support and training in special application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for familiar Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Hartford Connecticut online IT infrastructure monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your business so your network maintenance is proactive and automated. By spotting emerging problems before they expand into crashes, remote monitoring can ward off stressful and expensive service failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems powered by a mix of operating systems.
To get in touch with Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Hartford Connecticut, Progent's online computer support engineers can deliver professional and economical IT support whenever your company needs it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to solve computer problems quickly while avoiding the cost and lost time that comes with on-premises service calls.
Even if your Hartford organization has a local freelance support technician or maintains an in-house organization that know how to handle day-to-day computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to solve sudden system emergencies or especially complicated integration projects.
Benefits of Progent's Network Help for Businesses in Hartford Connecticut
Progent's online IT consulting services allow your Hartford company to realize the advantages of timely, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your information system will acquire greater strategic worth by being more available, efficient, and secure. Advantages to your company include:
- Convenient virtual extension of your on-site support resources
For most companies in Hartford Connecticut, nearby network service providers, whether made up of outside consultants or a full-time IT staff, can deal with the majority of technical problems. However, IT crises may spring up when local resources are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your usual support technicians. In these cases, Progent's online support specialists give you an easy, quick, and affordable solution to supplement your regular resources and to pass on valuable knowledge to increase your ability to resolve downstream issues locally.
- Less Dependence on Individual Consultants
For IT support, smaller organizations commonly depend on independent freelance consultants. Although independent service people carry smaller overhead than big consulting firms and can often charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in class, the lack of backup personnel may force your business to wait for assistance during an IT crisis. As your company expands, system unavailability and problems with critical software become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of backup support experts to make sure your network remains up and running.
- Create a Scalable Foundation for Seamless Expansion
Organizations typically begin with an IT system implemented on a modest budget. Lacking a strong infrastructure, band-aid fixes often get thrown onto an unstable foundation. When a network grows, reliability and expandability problems can impede the success of the business. Such poorly designed systems need proper analysis, intelligent strategic planning, and wide IT expertise to upgrade to a network architecture able to provide the solid foundation to handle critical business requirements and simplify future expansion.
- Interact with Solution Providers Instead of Technology Vendors
Smaller companies require guidance and technical training to negotiate an ever more complex array of technology alternatives available for promoting business success and improving productivity. Businesses hardly need a computer engineer who is attempting to earn a commission on a certain vendor's technology. Network support and product sales can result in a situation where the recommended
solution is built around a predetermined technology instead of the true requirements of a business. Progent avoids these conflicts by offering just services rather than products. This enables Progent to align IT consulting with the real interests of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT knowledge, fine tuned remote support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Start Receiving Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 Server integration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help per minute. As a result, you are billed only for received support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and requires no retainer for support services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be tempted to permit less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Companies who work with familiar freelance consultants or who maintain in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, protected, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your information network from painful and costly service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.