For small business computer networks located within the state of Hawaii, Progent's Microsoft authorized professionals can deliver phone support and remote troubleshooting to solve your computer system problems fast and cost effectively. Progent has acquired enterprise-class skills, advanced software utilities, and support databases to identify and fix network problems without the expense and delays normally associated with onsite service visits.
If your Hawaii small business is located outside of the larger metro areas such as Honolulu, your local network systems support choices may be limited in technical capability, or unavailable during a crisis. This can result in a computer network that is unusable or causing wasted time due to technical problems persisting for too long. Progentís team of network professionals average more than 12 years of real-world industry experience, in the trenches of IT support, performing a broad range of technical projects for a varied range of customers. This means you obtain not only the technical expertise needed for the task, but a consultant with field proven methods for applying that expertise to assist with affordable network solutions.
Online Training Classes for Desktop Applications
Progent offers live online training for a range of productivity software. Progent's Webinar training covers areas that include Office 365 Excel and Power BI reporting, Microsoft Office 365 Word VBA macro programming, PowerPoint co-editing, Outlook calendar sharing, Office 365 Access programming, Microsoft Dynamics GP (Great Plains) customization, and Windows 10 management. Live online training provides the advantages of conventional in-person sessions, including instant interaction between clients and teachers, but avoids the costs of transportation and the hassle of attempting to accommodate the availability of multiple students.
CRISC-certified Risk Management Consultants
The CRISC program was initiated by ISACA to verify a consultant's ability to plan, deploy, and maintain information system control mechanisms to reduce network risk. Progent can provide the services of a CRISC-certified risk management expert to assist your company to develop and execute a risk management strategy based on industry best practices promoted by CRISC and crafted to match your organization's risk appetite, business goals, and budgetary guidelines.
Some Examples of Online Support Services Offered by Progent for Cisco Routers
Among the common online Cisco router support services available from Progent's certified Cisco experts include configuring domain name, IP addressing, routing maps, NTP, and user accounts; configuring iBGP, aggregation, static to EIGRP redistribution, and static route injection into OSPF; reviewing NAT configurations, routing configuration, and line settings; updating router's IOS image; configuring and testing router failover; troubleshooting VPN tunnel problems; creating a network diagram and documenting router setup; plus security and disaster recovery strategy.
Cisco Voice over IP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can help your business to configure, manage, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from discontinued VoIP devices to the latest HD media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified CM, previously named CallManager, or with Unified CM Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified Communications Manager applications like Unified Communications Manager IM and Presence Jabber, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact center. Progent can provide expertise with any facet of Cisco VoIP Phone integration including designing dial plans, resolving IP phone registration issues, integrating SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE VoIP networking support, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.
Apple iPhone Integration
Progent's iPhone and iPad integration consultants can provide affordable online consulting to help your business to design, configure, and fix any facet of your iPhone and iPad and Windows integration solution and is available for quick jobs to help you get past occasional technical roadblocks or long-term engagements to help you finish business-critical initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid networks and can help you build or maintain a highly available, protected and scalable network infrastructure that aligns with your computing model. Progent also offers remote and on-premises training to show you how to manage and use your iOS devices in a secure, team-oriented ecosystem that maximizes the business value of your IT network.
IT Consulting for Local Governments and School Districts
Progent has a long background delivering a broad range of remote network consulting and urgent troubleshooting services to local governments and schools across the United States. Progent is one of the pioneers in providing advanced remote IT support and has provided IT solutions to organizations in all 50 states. Progent's remote network consulting for local governments eliminates travel costs and resolves problems faster than on-premises support.
MySQL Database Application Development and DBA Consulting
Progent's MySQL application programmers and database administrators can provide affordable remote database administration or application development support and can assist organizations of all sizes to configure and maintain MySQL in a robust network environment that provides high levels of speed, scalability, and security. Progent also has experience assisting companies port applications from Oracle to MySQL.
Best Practices Applied by Seasoned Consultants
Many businesses situated away from cities with plentiful network consultants resort to less qualified or inexperienced local resources for vital network support. This can result in a system that is unstable or unproductive. Progentís team of Microsoft and Cisco premier engineers average more than ten years of real-world industry experience, in the front lines of network support, performing a wide range of technical services for a broad mix of customers. This means that with Progent you get not only expert technical skills, but a consultant who follows computer industry leading practices in using that knowledge to solve actual information system issues efficiently and in a repeatable fashion.
Active Directory Design and Troubleshooting Consulting
Progent's Microsoft-certified Active Directory consultants have deep knowledge troubleshooting complex Active Directory problems such as replication problems, multi-domain partition configurations, lost Active Directory objects, cleanup of beta application configuration objects in production Active Directory systems, and fixing of failed setups of Active Directory and AD-dependent applications. Progent is also skilled in using ďexpert onlyĒ Active Directory utilities such as ADSIEDIT, DCDIAG and NETDIAG. Progent can also suggest configuration techniques that address important issues such as Active Directory naming standards, hierarchical model, IT management structure, utilization and structure of group policy objects, as well as protection and monitoring specifications. Progent can also anticipate the implications of server and service implementations on functionality and performance. Progent can help businesses to plan and implement configurations of AD Domain Services by delivering Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.
Extended Hours Online Technical Support
Progent's economical extended hours online support program offers clients round-the-clock availability of online support from Progent's Technical Response Center. Support services available beyond standard work hours include fixing issues with Windows server products, MS Windows desktop troubleshooting, help with Microsoft Office programs, system backup/restore, and basic routing and switching support for Cisco technology.
Certified Expertise for Information Assurance and SIEM Solutions
GIAC was established in 1999 to certify the skill of IT security experts. GIAC accreditations are recognized by businesses and institutions all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer expertise with all of the security capabilities addressed within the GIAC accreditation including auditing infrastructure vulnerability, event handling, intrusion detection, web services security and security information and event management (SIEM) solutions for compliance with regulatory mandates for reporting incidents.
Barracuda Backup Cloud and Offsite Data Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription backup/restore platform for small and medium-size organizations. A Barracuda Backup solution can include a custom-designed physical appliance built by Barracuda or a software-based appliance with comparable features but which uses your own storage infrastructure. Barracuda Backup protects vital company data generated locally, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting services to assist your business to design, integrate, manage and troubleshoot a BDR system built on Barracuda Backup. For additional information, visit Barracuda Backup and disaster recovery consultants.
Microsoft Windows Server 2012 R2 Integration Support
Progent's Microsoft-certified Windows Server 2012 consultants can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, create test environments and rollout strategies, optimize your network for on-premises, multi-location, cloud-based, and hybrid datacenters, educate your IT support, team, develop an enterprise-wide security strategy, automate IT management, help with application development, and generate and validate a disaster recovery/business continuity plan. If your organization is considering upgrading from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions experts can assist you to assess the value of Windows Server 2016 for your business and plan and implement a smooth move to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model.
Talk to a Progent Computer Consultant
To see how to access a Progent computer support expert for online or on-premises assistance in , phone 1-800-993-9400 or visit Online Computer Help.