For small office networks located anywhere in the state ofHawaii, Progent's Microsoft authorized technical experts can deliver remote phone support and troubleshooting to repair your network systems troubles fast and affordably. Progent has acquired enterprise-class expertise, software tools, and support knowledge bases to identify and fix IT problems while avoiding the cost and delays normally associated with in-person service calls.

If yourHawaiismall business is located outside of the larger urban areas such asHonolulu, your local computer network support options may be limited in expertise, or not available during urgent situations. This results in a computer network that is unstable or causing wasted time due to technical issues going unresolved for too long. Progentís group of network professionals average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a extensive range of technical tasks for a varied range of clients. This means you obtain not just the technical expertise needed for the job, but an expert with proven methods for applying those skills to deliver efficient network solutions.

ProSight Network Audits for Assessing Network Infrastructure Health
Prosight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable and safer AD environment. Both options also offer the long-term benefits of cutting-edge remote network monitoring and management technology. These benefits can include easier network management, improved compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. To find out more about ProSight Network Health Checks and to view sample reports, visit ProSight Network Audits.

Cisco VoIP Phone and IP Video Phone Integration and Support
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from legacy Voice over IP products to the newest HD media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified Communications Manager, previously known as CallManager, or with Unified Communications Manager Express to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Cisco Unified Communications Manager apps that include Cisco Unified CM IM and Presence Jabber, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent can provide expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, resolving QoS, setting up SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE internetworking support, and designing UCS server clustering and Cisco SRST systems for survivability.

CISM-certified Cybersecurity Management Consultants
Progent can provide the support of CISM Premier network security management experts. The Certified Information Security Manager (CISM) organization defines the basic competencies and international standards of skill that information security professionals are expected to master. It gives executive management the confidence that those who have earned their CISM credential possess the experience and knowledge to provide efficient cybersecurity management and support consulting.

ProSight Active Security Monitoring Next-Generation Endpoint Protection and Ransomware Defense
The ProSight Active Security Monitoring (ASM) endpoint protection (EPP) solution utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out about Progent's entire ProSight portfolio of low-cost network monitoring and management services for small and medium-size organizations.

Progent's Test and Design Lab at the Herakles/Quality Technology Services Data Center
The Progent Test and Training Lab located at the QTS Data Center in Sacramento is available for testing mission-critical applications, creating cost-effective migration procedures, assessing and tuning performance, designing or validating disaster recovery strategies, mitigating compatibility issues, and building training systems for new products and technologies. For Progent customers who lack sufficient in-house resources to assemble effective pilot environments, the lab reduces capital costs and engineering risk while keeping vital network projects on schedule.

MySQL Database Application Programming and Database Administration Services
Progent's MySQL application programmers and database administrators can provide affordable online database administration or application development services and can assist organizations of all sizes to integrate and support MySQL within a dependable IT environment that provides high levels of performance, scalability, and protection. Progent also has experience helping businesses port applications from an Oracle environment to MySQL.

At-home Workforce Integration Services
Progent has two decades of experience assisting small and mid-size businesses to design, implement, tune, administer, and troubleshoot computer networks that incorporate at-home workers. For details about Progent's consulting services for at-home workers, go to at-home workforce solutions.

Live Online Training Classes for Desktop Applications
Progent provides live online classes for a range of productivity applications. Progent's Online training covers topics such as Office 365 Excel and Power BI reporting, Microsoft Office 365 Word VBA macro programming, Publisher collaboration, Outlook security, Microsoft Office Access programming, Microsoft Dynamics GP customization, and Windows 10 management. Live online learning offers the benefits of traditional classroom sessions, including instant communication between clients and teachers, but eliminates the expenses of transportation and the hassle of attempting to accommodate the availability of many trainees.

Cost-effective Support Solutions
Many small companies utilize poor metrics when searching for a computer network consultant. Cost per hour is seldom a good measure for value. A consultant with insufficient technical background can take several times longer to perform the same task than a seasoned IT expert. As an example, billing a third less per hour, but taking three times longer for the same task is hardly a deal. Even worse, a badly designed or implemented IT environment that is unstable and hard to administer or expand can cost a business many times over its initial price due to lost productivity. Progent's customer testimonials from satisfied companies throughout the U.S. confirm the efficiency of Progent's support model and the technical capability of Progent's team of IT professionals.

Planning, Integration and Support Services for Microsoft System center 2012 R2
Progent's System Center consultants have over a decade of background deploying, supporting and troubleshooting the core platforms that make up System Center and can help you to plan, deploy, maintain, and repair your Microsoft System Center 2012 R2 solution to maximize the availability and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-based datacenters. Progent also offers System Center 2016 upgrade planning and support to assist your organization to move to the current edition of System Center from an earlier release or from a third-party datacenter management platform to deliver the advantages of enterprise-class provisioning, management automation, security and compliance, plus infrastructure and critical application availability and performance monitoring.

Upgrade Support for Skype for Business Server
Progent's Skype for Business consultants offer remote and on-premises consulting services for companies of all sizes to assess the benefits of migrating to Skype for Business from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to design an on-premises, cloud-based or mixed topology; integrate Skype for Business with SQL Server,Exchange, SharePoint and Office or Office 365; set up HA solutions; connect Skype for Business with your PSTN gateway; and integrate other collaboration systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security experts can assist you create and validate a security strategy for your Skype for Business solution that is compliant with regulatory requirements.

ProSight WAN Watch Network Infrastructure Management
Progentís ProSight WAN Watch network infrastructure monitoring and management service makes it easy and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important software patches, or isolating performance issues. Learn about Progent's entire ProSight portfolio of low-cost network management outsourcing services for small and medium-size organizations.

VMware NSX Virtual Networking
VMware's NSX network virtualization platform enables you to build entire networks in software. NSX allows virtual networks to be deployed instantly and administered with a high degree of automation independent of the physical components used by the basic IP network. VMware Site Recovery Manager supports automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also permits transparent testing for site recovery, updates and fixes and can produce reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly restore the entire virtualized network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help you to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.

Security Inventory Assessment for Small and Mid-size Business Networks
Progent offers two low-cost service bundles intended to enable small companies to receive an independent security assessment from a premier security engineer. With Progent's External Network Security Inventory Scan, an engineer administers a comprehensive examination of your network from outside your firewall to uncover potential weaknesses in the security profile you present to the outside world. With Progent's Internal Security Inventory Scan, an engineer executes a system scan from an authorized computer inside your company firewall to determine vulnerabilities to inside assaults. Both security inventory services are set up and executed from a protected remote site.

Progent's Integration and Development Support for Amazon Marketplace Web Service
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, payments, fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales processes, merchants can broaden their reach, reduce their operating costs, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can cut development time and get to market quickly.

Contact a Progent Computer Support Expert
To find out how you can access a Progent computer support expert for online or onsite help in #(state), call 1-800-993-9400 or go to Online Network Help.

An index of content::

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    Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world industry experience, in the trenches of IT support, executing a broad variety of technical projects for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This ensures that you get not just world-class IT skills, but also a support engineer with proven methods for applying computer knowledge to repair real-world IT problems efficiently.

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    Unified Contact Center Express (Unified CCX) Online Technical Support

    Cisco Unified Communications Manager (CUCM), previously named CallManager, is the heart of Cisco's communications and collaboration portfolio. Unified Communications Manager and Cisco Unified Communications Manager Express provide a borderless IP-PBX by integrating with apps that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's Cisco-certified network consultants can deliver effective and budget-friendly remote and on-premises expertise to assist organizations of any size to build and administer Unified CM environments by providing Unified Communications Manager configuration and troubleshooting consulting services that add maximum business value. Progent can assist with any facet of Unified Communications Manager configuration and debugging in areas such as integrating Cisco VoIP phones and desktop Video phones, designing dial plans, configuring SIP connections and PSTN support, installing Cisco ISR routers with CUBE support, creating Cisco UCS server failover solutions for survivability, performance tuning, and integration with Exchange and Skype for Business.

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    For Windows desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can assist you to design a XenDesktop environment that improves the business impact of your information network; configure XenDesktop technology with your physical and virtual servers, end-user devices, and peripherals; upgrade your existing desktop virtualization software to the latest versions of XenDesktop; and deliver comprehensive remote technical support. Progent can also train your IT staff to adhere to best practices to manage XenDesktop efficiently.

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    Microsoft Windows Server 2012 R2 Essentials is an affordable, versatile OS that allows small organizations to transition from the older physical in-house datacenter to the new hybrid networking paradigm that combines both local and cloud-based software and infrastructure. Progent's Microsoft-certified consultants can provide cost-effective remote consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to assess the potential business benefits of moving to Essentials and adopting a hybrid on-premises/cloud-based design for your network environment. Progent offers comprehensive project management to help you design and execute an efficient migration to Windows Server Essentials, Office 365, and other Microsoft Cloud applications and services. Progent also offers continuing consulting help, technical support, and customized training.

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    Systems Management Server 2003 offers added functionality for change and configuration management of Windows-based systems through introducing Feature Packs. Feature Packs reduce the overall administrative costs of managing and deploying software products by making it easier to copy system images, control mobile devices, and run management utilities. In addition to advising you about techniques to cut management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you plan and implement IT projects that cover areas that Feature Packs are designed to make more efficient. Progent's migration and upgrade services can minimize spending and reduce business disruption as you transition to the latest operating systems and applications. Progent's wireless engineers can help you define sensible processes and standards to manage PDAs and smart mobile communication devices so your mobile workforce stays efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you develop a security strategy that incorporates standards, processes and technologies to keep your IT network safe.

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    Progent's certified ISA Server consultants have broad experience creating corporate security designs for IT networks with many sites, remote workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size company plan and implement an installation of ISA Server 2004 that meets your IT security needs without limiting your productivity.

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    Progent's Cisco CCIE-certified networking experts can assist you to maintain older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also assist you to configure, manage, upgrade and debug Cisco ASA 5500-X firewalls with Firepower Services.

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    Exchange Server 2013 incorporates major enhancements to the functionality of Microsoft Exchange Server 2010 and introduces powerful innovations plus a revamped structure. These improvements affect vital facets of IT including ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the possible advantages of migrating to Exchange 2013, create an efficient test and deployment strategy, and train your IT team to manage your Microsoft Exchange Server 2013 solution. Progent can also provide ongoing remote support and management for Exchange 2013.

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