Hawaii Computer Technical Support
for Small and Medium-size Business Information Systems:
Online Assistance and Troubleshooting
For small office computer networks located throughout the state of Hawaii, Progent's Microsoft certified technical team members can provide phone support and remote troubleshooting to repair your computer network problems fast and cost effectively. Progent has developed world-class skills, sophisticated tools, and support knowledge bases to diagnose and resolve computer network problems while avoiding the expense and delays normally associated with on-site technical service visits. If your Hawaii business is situated outside of the larger metro areas such as Honolulu, your local computer network support options may be limited in technical capability, or not available during urgent situations. This results in a office network that is unpredictable or causing efficiency loss due to technical problems going unresolved for too long. Progent's group of field proven network professionals average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a broad range of technical tasks for a broad range of customers. This means you get not only the technical know how needed for the job, but a consultant with demonstrated methods for applying those skills to deliver efficient network solutions.
NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX consultant to help your organization design, deploy, administer and troubleshoot VMware vSphere-based virtualization solution for on-premises datacenters, cloud environments, or hybrid cloud systems. Progent's VMware vSphere and NSX consulting team offer world-class expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery. Progent offers extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and application mobility.
Remote Technical Support for Microsoft and Cisco-based Networking Environments
Progent’s Technical Response Center provides expert online technical support for Microsoft and Cisco-based systems Nationwide. Progent's certified professionals have the knowledge and experience to help you to troubleshoot and resolve tough network problems rapidly and cost effectively. The scope of technical expertise offered by Progent's staff of engineers allows them to escalate even the toughest issues to appropriate specialists as required. Whether you require one-time phone support and remote troubleshooting or continuing availability of a Helpdesk Technical Response Center, Progent's engineers can provide your company with enterprise-level support without the cost and management hassle of running a big in-house support group.
Android Smartphone and Tablet Integration
Progent's Android phone integration consulting services have extensive experience providing remote and on-premises assistance for organizations of any size who need to incorporate Android phones into their IT networks so that users can work together while on the go. Progent offers the breadth of know-how to solve network issues that involve multiple manufacturers and that represent a combination of legacy and up-to-date information technology. Progent offers cost-effective online expertise to help you with any facet of designing, deploying, managing and maintaining your BYOD solution. Progent can provide as-needed support to assist you to resolve especially stubborn IT problems, or Progent can provide comprehensive project management support to ensure that you complete major network initiatives on time and on budget. Progent can help with on-premises, cloud-centric, or hybrid networks and offers support for operating systems, apps, management utilities and network infrastructure. Progent also can provide specialized group or one-on-one training sessions to show you how to manage and operate Android phones and tablets efficiently.
Hybrid Cloud Solutions Design and Integration
Progent's hybrid cloud solutions consultants can provide advanced online support services to help businesses of any size to integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in hybrid architectures that combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange and Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting.
Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi network appliances includes a wide selection of WiFi 6/6E APs, security gateways, and managed switches. Ubiquiti UniFi devices installed on multiple sites with any number of access points can be remotely configured and managed with Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, management, tuning, troubleshooting, monitoring, and reporting. Progent can provide the expertise of veteran wireless consultants who can help your organization to assess the value of UniFi technology for your business and help you to design, install, administer, and troubleshoot your UniFi solution. For details, see Ubiquiti UniFi Wi-Fi access points consulting and wireless LAN integration services.
Juniper Networks Consulting Services
Progent's Juniper-authorized network consultants can help you to plan and deploy Juniper Firewall and VPN technology, optimize and troubleshoot your infrastructure, and migrate smoothly from outdated products to current releases. Progent's Junos OS engineers can provide expertise with Juniper's flagship network control software to enable your business to streamline the administration and strengthen the protection of your Juniper VPN devices and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system products and can help you manage networks that incorporate a combination of Juniper's software platforms.
Microsoft SharePoint 2013 Expertise
Progent has been providing SharePoint support since the first product was released. Progent's SharePoint Server 2013 experts can help you to maintain your current SharePoint deployment or move up to a newer on-prem release of SharePoint or to SharePoint Online for a cloud-centric or hybrid solution. For details on upgrading, refer to SharePoint Server 2019 migration consulting.
ProSight IT Asset Management for Network Infrastructure Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn about Progent's ProSight family of managed services for small and mid-size organizations.
Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified VoIP experts can provide Cisco UC540 consulting services to assist you to maintain your legacy UC500 VoIP gateway or design and implement a smooth upgrade to a current VoIP solution.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can produce reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent in the News
To read news stories in which Progent's IT experts are quoted, see Progent in the media. In case you are a member of the media and want to talk to Progent's media interface about cyber threats or other information technology topics, please contact Darrin Johnson: Teams: darrin.johnson@progent.com. If you are facing a pressing deadline and are not able to hook up with Darrin quickly, please contact Progent's Technical Response Center (TRC) at
Web Development
If you need to revamp your organization’s web site, build in-house sites for purposes like as human resources or employee education, establish a successful web presence for a new venture, or build enterprise-level, data-driven web solutions, Progent has talented and experienced web site designers and developers. Web site design and development consulting available from Progent's Applications Specialists Team include web design, web project management, ASP and Microsoft .NET programming, and graphical content design and creation. Progent's certified Microsoft SQL Server developers, Oracle developers and DBAs, MySQL database consultants, and Office Access application developers can assist you to design, build, and support data-powered web sites. Progent's consulting experts can also help you construct and maintain a secure, fault-tolerant server and communications infrastructure including remote connectivity, to support your web platforms.
Response Time of Progent's TRC for Remote Support
Progent's Technical Response Center (TRC) is dedicated to providing the best quality of remote computer support services offered anywhere for urgent and non-critical problems. For urgent issues that impact many workers, crucial people, or a line-of-business program, the TRC will engage within an hour. For standard issues, the TRC is committed to respond in two hours or less. Regardless of criticality, your ticket will be created promptly and accurately, You will be sent a confirmation from the ticketing system, and the TRC will contact you regarding every corrected issue to confirm you are satisfied with the resolution and ready to close out the ticket. Learn more concerning Progent's TRC Customer Commitment.
Help Desk Sharing Services
Progent's Co-managed Help Desk service enables your information technology staff to split responsibilities for Help Desk services transparently between your in-house network support resources and Progent's extensive roster of IT service engineers and subject matter experts. Progent's Shared Help Desk service is a collaborative IT service solution built around ConnectWise Manage, the industry-leading PSA tool for managing IT support calls, issuing trouble tickets, designating responsibility, tracking status, and producing management analytics. The price for Level 1 IT support for Progent's Co-managed Help Desk service is typically under $18/user/month. For more information, see Progent’s co-managed IT Service Desk services.
Get in Touch with a Progent Computer Consultant
To find out how to contact a Progent network support expert for remote or onsite support, call
An index of content::
Network Training
Skills Transfer Router
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Mid-size businesses who work with familiar freelance consultants or who maintain internal support personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.
Award Winning Onsite Technical Support SMS Server Upgrade
Systems Management Server 2003 Network Engineer
Progent's Microsoft experts provide small and medium size businesses enterprise-class consulting services for Microsoft Systems Management Server and Configuration Manager 2007, Microsoft's solutions for change and deployment management. System Center Configuration Manager 2007 is Microsoft's new name for the update management solution formerly known as Systems Management Server. System Center Configuration Manager provides a variety of new features to Systems Management Server 2003 such as comprehensive automation, integrated Windows Vista Microsoft Windows Server 2008 awareness, NAP security support, and boot image management. Progent's certified consulting professionals can help you use SMS or System Center Configuration Manager economically for automated OS and application deployment, security patch administration, software metering, and software license compliance. Progent's engineers can also assist you to move efficiently from SMS Server 2003 to System Center Configuration Manager 2007.
Windows Server 2012R2 Virtual Fibre Channel Consulting
Remote Troubleshooting Windows Server 2012R2 Storage Spaces
Progent's certified consultants can help you to evaluate the business value of Windows Server 2012 R2 for your company, create pilot environments and migration strategies, optimize your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT support, team, create a corporate-wide security plan, streamline network management, help with application development, and build and validate a DR/BC plan.
Consultant Services Windows Server 2012 R2 Active Directory
Windows Server 2012 R2 Storage Spaces Integration
Progent's certified professionals can help you to assess the business value of Microsoft Windows Server 2012 R2 for your company, create test systems and rollout plans, tune your infrastructure for on-premises, multi-location, cloud-based, and hybrid datacenters, train your IT management staff, develop a corporate-wide security plan, automate IT management, help with creating applications, and generate and test a DR/BC plan.
Progent Security Experts in the News Consultant Services
Progent Security Experts in the News Engineer
Progent in the News is managed by cybersecurity expert Darrin Johnson.
Catalyst 4500 Switch Support and Integration
Catalyst Ethernet Switch On-site Support
With Catalyst switches for small and medium-sized companies, Cisco enables companies to realize all the benefits of adding smart traffic control to their IT infrastructures. Cisco's Catalyst switch technology makes it possible to enable features that make your IT network highly available to accommodate real-time needs, scalable to support growth, secure enough to guard confidential information, and capable of differentiating and managing traffic flows to optimize system performance. Progent's Cisco certified engineers can help you pick out and deploy Cisco Catalyst switches that make sense for your business. In addition, Progent's CISA certified security consultants can help you develop a comprehensive security policy and set up Catalyst switches so they help enforce your security strategy. Catalyst switching products that Progent supports include Cisco's Catalyst 2950 switches, Catalyst 3560 switches, Cisco Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.
Virtualization Specialists
Support Outsourcing Server Consolidation
Server growth puts pressure on IT budgets and administrative resources. Server consolidation through a virtual architecture promises lower total cost of ownership of servers and faster return on investment, more efficient use of physical computers, streamlined operations, enhanced system uptime, and easier management. Common usage scenarios for virtual servers include hardware consolidation, low-cost platforms for mission-critical legacy applications running on obsolete operating systems, and inexpensive quarantine of program development or pilot testing systems from production systems.
Support and Integration System Center 2016 and Intune
System Center 2016 Endpoint Protection IT Consultants
Progent's Microsoft-certified consulting experts have over a decade of background planning, deploying, optimizing and fixing SCOM solutions and can provide companies of any size expert online or onsite consulting support for Microsoft SCOM 2012. Progent can assist your company to plan a topology for Microsoft SCOM 2012 servers that provides the performance and resilience needed to monitor your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs according to best practices for tracking network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can provide fast remote or on-premises troubleshooting to assist you to remediate serious problems uncovered by SCOM 2012.
Online Support Services System Center Operations Manager
Application Monitoring Specialist
Even if your business has a minimal network support staff and a modest IT budget, your information system can still feature the same high reliability and performance that once needed a large in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-certified network consultants, the most recent network management products for proactive monitoring and alerts, and cost-effective support programs such as a help desk service to keep your mission-critical business applications and hardware operating.
Biggest Support Outsourcing Fortinet Firewall URL Filtering
Fortinet 200 Series Firewalls On-site Technical Support
Fortinet FortiGate next-generation firewalls are leaders in offering top throughput for encrypted data inspection. Progent's Fortinet FortiGate firewall consultants can help you to integrate your Fortinet firewalls to safeguard all your IT assets at the network edge, within the data center, at branch locations, and in the cloud.
Small Business IT Outsourcing Network Documentation
Small Business WiFi Site Surveys Network Consulting Organization
If you have a company network with 10 to 50 desktop clients, Progent's network outsourcing services save your business from over-reliance on an individual independent service provider while giving you cost-effective and reliable access to enterprise-class technical support. By providing network support help when you require it, offering advanced expertise for critical applications, offering value-added services such as 24x7 network monitoring, and charging only for services you use, Progent gives you an economical way for maximizing the business value of your small office information system. Progent is the smart way for small businesses to create and maintain a robust and secure information network and to have fast access to the skilled support typically available only to businesses who are able to afford a large internal IT organization.
Award Winning Microsoft Teams online training Consulting Services
Top Rated Microsoft Teams and AAD Sync Professionals
Progent can help your organization to design an upgrade to Microsoft Teams from Skype for Business Online and configure, manage, and troubleshoot a cloud or hybrid deployment of Teams. Progent can assist you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint, and your phone system.
Microsoft Teams video conferencing Consult
Microsoft Teams Help and Support
Progent can assist your organization to design an upgrade to Teams from Skype for Business or Lync Server and configure, administer, and debug a cloud or mixed implementation of Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PBX.
Consultant Services CISA Certified Security Audit
CISA Certified Cybersecurity Audit Specialists
The Certified Information Systems Auditor accreditation is a globally recognized qualification that represents mastery in network security audit and control. Accredited by the American National Standards Institute, the CISA credential has candidates undergo an extensive test administered by the ISACA international professional association. Progent offers the services of a CISA-Premier Cybersecurity audit consultant able to assist companies in the fields of IS audit process, IT administration, systems and infrastructure ROI, IT service delivery, safeguarding of data assets, and business continuity planning.
Small Offices Outsourcing Technical Support
Small Office Computer Consultancy Companies
Progent delivers the help of Microsoft and Cisco-Certified IT consulting experts to show customers affordable ways to help organizations maximize the benefits of Microsoft and Cisco technology. For environments that range from remote offices to nationwide enterprises, Progent's network consultants can assist you to enhance your information system's e-mail architecture, protection, reliability, performance, and network administration.
Cisco Video Conferencing Consultant
Consulting Radvision Telepresence
Progent can provide the expertise of a veteran consultant with years of hands-on experience installing, maintaining, and enhancing telepresence platforms from top-tier suppliers including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can work with your in-house IT management group, your Internet Service Provider, and your video conferencing platform supplier to assist your company maximize the strategic value of your video conferencing solution.
Computer Security Specialist CISM
Engineer CISM Certified Security Management
Progent offers the expertise of CISM Certified security professionals. The Certified Information Security Manager (CISM) organization describes the core capabilities and global standards of performance that IT security managers are required to master. CISM provides executive management the assurance that those who have qualified for their CISM certification possess the background and capability to provide efficient security management and consulting consulting.
ProSight Reporting Network Infrastructure Management Computer Consulting
Network Engineer ProSight Reporting Remote Infrastructure Management
ProSight Reporting is a growing suite of real-time reporting utilities designed to integrate with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Cisco VoIP phones Support and Integration
CCIE Expert Certified IP-PBX Consultant Services
Progent's CCIE-certified networking consultants can provide high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.
Juniper Junos Management Cybersecurity Contractors
Juniper Junos J-Web Cybersecurity Contractors
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Support and Setup SRST
IP-PBX IT Services
Progent's Cisco certified networking experts can provide advanced support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.
24 Hour WSUS Technology Professional
WSUS Consulting
Microsoft Windows Server Update Services allows information technology administrators to deploy and monitor the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Software Update Services, IT personnel can completely and effortlessly manage the installation of patches that are released through Microsoft Update to servers and desktops in an organization. Progent can assist you with complex details of the initial setup of Microsoft SUS such as designing the Microsoft WSUS deployment, setting up client's computers, defining the Group Policy settings, and ensuring your Microsoft Software Update Services GPO is linked to an Active Directory container appropriate for your network environment.
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